Line Support Resume Samples
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Line Support Resume Samples
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KJ
K Johnston
Kattie
Johnston
5370 Sallie Drive
Detroit
MI
+1 (555) 411 0483
5370 Sallie Drive
Detroit
MI
Phone
p
+1 (555) 411 0483
Experience
Experience
Philadelphia, PA
Line Support Analyst
Philadelphia, PA
Heidenreich-Veum
Philadelphia, PA
Line Support Analyst
- To provide telephone and email help desk support and handling first Line calls, e.g. issues with User Accounts, password reset and other calls requiring a quick resolution. It will be necessary to gather all pertinent information and record this in an accurate fashion
- Keep up to date with our Planet Application functionality and deployment methods
- Ensure system performance targets are achieved or surpassed, this includes incident, service request SLA’s and maintaining or improving identified system, service KPI’s
- Enhance the reputation of Service Delivery by being credible, precise, keeping your promises and through great stakeholder management
- Maintain and improve operational standards within your area such as daily checks, housekeeping, monitoring, log/error management and diagnostic capture
- Work with internal business customers and IT departments to implement IT solutions according to the defined timescales agreed within project plans
- Create and keep update documentation and processes for system implementations
New York, NY
Line Support Technician
New York, NY
Kassulke-Wolff
New York, NY
Line Support Technician
- Work with IT Management in identifying & implementing a more integrated IT environment
- To drive the development of the IT department by pushing change and improvement in all areas under the role
- Management of imaging of workstations and laptops
- Provide IT Management with opinions & recommendations
- Desktop system configurations are consistent with the direction of IT Management
- Providing ad hoc, reactive hardware & software support to all users
- Providing technical support/input to site and team projects and initiatives
present
Detroit, MI
Front Line Support Manager
Detroit, MI
Crist-Ruecker
present
Detroit, MI
Front Line Support Manager
present
- 2+ years of Support Management or Sustaining Engineering Management
- Manage the day-to-day interactions with your customers and your team
- Manager - always on call - some night/weekend shifts and sometimes at short notice
- Coordinate enhancement and feature requests with product management and Cloudera engineering
- Triage, diagnose, and escalate customer inquiries during their engineering and operations efforts
- Provisioning and operating a large-scale compute/storage systems
- Differentiate between issues that arise in operations, user code, third party libraries or product
Education
Education
Bachelor’s Degree in Electrical Engineering
Bachelor’s Degree in Electrical Engineering
Baylor University
Bachelor’s Degree in Electrical Engineering
Skills
Skills
- Knowledge of the ITIL framework desirable
- Good problem solving skills and the ability to interact with Developers, Consultants, IT Managers and Network Administrators is key to this role
- Excellent level of Device and browser knowledge
- Excellent demonstrable written and verbal communication skills
- Basic IT knowledge
- Good knowledge and understanding of Internet/e-commerce technology and its importance to organisations
- Excellent communication skills to customers and internal colleagues
- Excellent verbal, written, communication and interpersonal skills
- Demonstrable experience of working in an IT infrastructure focused help-desk role
- Able to adapt to change at short notice
15 Line Support resume templates
Read our complete resume writing guides
1
Wealth Management Operations Front Line Support Resume Examples & Samples
- Identifying trend analysis from the data and preparing the weekly and monthly reporting pack to Markets, Investment Specialist/Advsiors, Local Risk Unit, Market Operation Risk and senior management
- Provide input and prepare in conjunction with Local Risk Unit / Market Operation Risk Teams the necessary Education packs and present findings to ensure Markets commit to those findings and requisite action items to correct behavior
- Work closely with Business Partners such as Legal & Compliance, Product Specialists and Local Risk Unit on the trend analysis
- Be prepared to add to the list of callbacks/voicelogs and controls as we proceed through the project having the ability to transition in new controls seamlessly in an organised manner
- To maintain Standard Operations Procedures, Control Plans and to continuously learn on the job
- Proficient English & Cantonese communication skills a must as the candidate is required to support the Front Line staffs based in Hong Kong office as well as in the callback/voice log tape listening control
- Risk oriented personality who has the ability to differentiate borderline risk issues from critical fraudulent behavior and balances the need to escalate where necessary versus pragmatic business as usual activity
- Proficient in basic Microsoft applications as well as Telephony equipment
- Detail oriented, experienced in managing & reducing risk, developed analytical skills, strong listening capabilities
- Open to continuous learning and continuous education both within the team and with Business Partners/Front Line Staff
- Proactive, independent, highly motivated, well-organized, client-oriented individual
- Demonstrate creative approach to problem solving & challenge existing proceesses to drive improvements
- Additional language skills is an added advantage
2
Senior Windows nd Line Support Resume Examples & Samples
- Experience providing technical support for a complex Windows server environment in a large multinational company (preferably an investment or commercial bank)
- Experience of a follow the sun support model is preferred
- Ability to work well and perform under pressure
- Excellent understanding of ITIL and proven experience working within an ITIL aligned operating model
- Proven experience managing regional/global projects in the Windows server space
- Excellent analytical and troubleshooting skills combined with an ability to resolve major incidents independently
- Solid understanding and experience with technology governance, in particular technology risk & control related processes
- Participation in the weekend on-call support Rota
- Windows administration
- PowerShell scripting
- Expertise with Microsoft technologies such as DFS, Microsoft Clusters, Active Directory, DHCP and DNS
- Data security configuration
- Performance tuning and analysis
- Fault finding
- Solid experience supporting SAN connected Windows servers, backup technologies and virtualized environment.
- Good Understanding of system software like AV- Symantec Endpoint Protection (SEP), Patching – System Center Configuration Manager (SCCM), Monitoring – System Center Operations Manager (SCOM)
- Experience in working with IBM /HP Rack-mounted and Blade Server hardware, Cisco UCS, Software and Hardware RAID technologies
- Strong understanding of IT security requirements in a Financial Institution
- Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
- All mandatory training completed to deadline and understood within given timescales
- Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
- Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records.
- Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
3
Line Support Analyst Resume Examples & Samples
- Service Delivery
- Service Optimisation
- Relevant third level degree or equivalent (a Bachelor Degree with a Science or Engineering) or extensive business understanding in a a relevant industry
- Basic understanding of Investment Banking
- Advanced PC skills and ability to apply in the delivery of innovative solutions
- Advanced knowledge of Windows, Unix and Databases concepts & SQL (MS SQL/Oracle/Sybase) is an advantage
- Knowledge of internal Barclays systems and processes is an advantage
- ITIL qualified or awareness of Application Management principles is an advantage
- Advanced verbal and written English skills to be used internally within AMSC SS and representing AMSC SS Group wide when escalating relevant IT failures to RTB teams or communicating with stakeholders in relevant ITMA to support service delivery
- Ability to work in rotating shift including night and/or weekend shift
- Able to work to tight deadlines and produce solid work that is both accurate and to a high standard
- Be self-motivated, disciplined and able to work well in a team environment but also on an individual basis to ensure tasks/actions are completed
4
Second Line Support Infrastructure Analyst Resume Examples & Samples
- Reuse global best practices to effectively operate and control the environment
- Execute successful business projects and infrastructure deployments
- Fluent written / spoken English
- Demonstrate a high level of customer focus and empathy
- Experience in working in a high performance team
- Ability to work under pressure, to keep things simple, patience and creativity, conflict management skills
- Proven extensive experience of supporting an infrastructure environment – Desktop, Server, Network, Databases, Storage
- Strong Teamwork and communication / information sharing
- Attention to detail and proactive management
- Strong situational analysis and decision making abilities
- ITIL awareness
- Experience with virtualized desktop, thin clients and trading infrastructure such as Trader Voice, Reuters and Bloomberg would be an advantage
5
Line Support Technician Resume Examples & Samples
- Support is of the highest standard and work towards making the Rocksteady IT department the best in the industry
- All desktop systems are kept in a state of readiness
- Network, power & documentation are maintained to ensure 2)
- Drive new specification requirements for desktop systems
- Work with IT Management in identifying & implementing a more integrated IT environment
- Desktop system configurations are consistent with the direction of IT Management
- Configuring & installing new desktop PC’s ready for new starters
- Provide IT Management with opinions & recommendations
- Proactively monitoring all desktop I.T. systems (PC’s, VDU’s, consoles, peripherals, networking & power) for upgrades & maintenance
- Providing ad hoc, reactive hardware & software support to all users
- Assisting the I.T. team with any server-based tasks as required
- Present & maintain a professional attitude and encourage closer ties between IT and other company departments
- Maintaining documentation related to desktop support
- Proactively identifying technical & procedural issues & recommending solutions
- To drive the development of the IT department by pushing change and improvement in all areas under the role
6
Line Support Analyst Resume Examples & Samples
- To provide telephone and email help desk support and handling first Line calls, e.g. issues with User Accounts, password reset and other calls requiring a quick resolution. It will be necessary to gather all pertinent information and record this in an accurate fashion
- Quickly identify calls that need to be routed to 2ndLine support and assign these as necessary
- Ensure that all work is carried out and recorded in accordance with the Help Desk standards and procedures.This will include ensuring the calls are logged and tracked accurately in CRS, the Help Desk tracking system. This will require attention to detail and a methodical approach
- Identify calls that need to be escalated to the Help Desk Team Leader or Manager and ensure that this escalation takes place in a timely manner
- To identify customer training requirements
- Participate in department reviews, looking for process improvement, spotting trends and help to identify communication needs both internally and externally
- Keep up to date with our Planet Application functionality and deployment methods
- You will be of graduate calibre or equivalent level and have experience in supporting software in a 1st line Help Desk function
- Good problem solving skills and the ability to interact with Developers, Consultants, IT Managers and Network Administrators is key to this role
- Good organisational skills with attention to detail and a methodical approach is required
7
Line Support Analyst Resume Examples & Samples
- To provide a reliable, consistent and friendly support and application management service, for all customer queries and adhere to service management principals and defined processes
- Develop knowledge on business process workflow and application usage
- Provide customer communication on services & in-flight project and request status
- Experience supporting bespoke applications
- Exemplary communication skills, both written and oral
- Experience with Broadcast, Media or Studio Applications (IBMS, Vision, OnAir, MediaPro, Landmark etc)
- Driven individual looking to develop their career in the Media Segment
- Proven experience of workload management and organisational skills
8
Desktop Support / nd Line Support Resume Examples & Samples
- University Degree - 2:1 or higher- ( Degree in I.T is desirable)
- 0-3 years experience
- An interest in working in IT industry
- Passion to develop with the company
- Very strong technical skills including comfort with Microsoft packages
9
Line Support Help Desk Analyst Resume Examples & Samples
- Responding to user contacts – Phone, Web, Chat, shoulder tap & floor walk
- Provide excellent customer service to all users
- Make sure that users issues, complaints or questions get resolved to the users satisfaction
- Set expectations and deliver to them making sure users are kept informed of progress
- Engagement across Home Lending IT teams or Corporate IT Services
- Support End User equipment (deploy, test, fix)
- Asset management of equipment; for example desktops, laptops asset information is updated
- Build laptops / desktops and deploy software following the documented process
- Morning Floowalks and Meeting Room checks
- Support desk and office moves
- Audio and video conferencing support
- Ensure all endpoints maintain highest level of security by maintaining the tools and resolving any defects on exception reports (Security patching, McAfee , Digital Guardian, Encase, EMET + any other mandatory tools)
- Support users working from home using VPN, Remote access tokens and via VDI client
- Follow the starters and leavers process ensuring equipment is appropriately managed and accounts are created and deleted appropriately
- Ensure any equipment identified for disposal is managed according to procedure and data is wiped
- Identify opportunities for Service Improvements, working with other IT teams to deliver
- Customer Focussed
- Work under time pressure
- Flexible proactive attitude
- Demonstrate ‘trouble shooting skills’ to resolve and work through problems
- Work on own initiative without supervision
- Good communication and customer handling skills
- Work with multiple teams
- Must follow processes and procedures
- Prioritisation and Time Management
- Flexible approach to working hours in a shift pattern
10
Location Risk Unit, Front Line Support Resume Examples & Samples
- Support as part of "first line defense"
- Responsible for the ex-post controls
- Ensure wealth management markets' activities are in line with the bank's standards
- Driving the implementation of newly required controls or changes to existing controls
- Performing the controls, discussing remedial action where necessary, and recording the control results
- Reporting the results / analysing trends
11
Second Line Support Specialist Resume Examples & Samples
- Strong analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues
- Decision making responsibilities are limited to addressing a single end-user issue; need to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary
- This role receives direct oversight from a supervisor, with regular (at least daily, but more frequently for new hires) contact to monitor and assign activities
- Excellent communication, interpersonal, organizational, and time management skills
- Excellent customer service attitude
- Ability to work effectively with all levels of end users and IT personnel
- Bachelor's degree or equivalent work experience
- Experience in end user technology support
12
Line Support Analyst Resume Examples & Samples
- In depth knowledge of
- Ensure system performance targets are achieved or surpassed, this includes incident, service request SLA’s and maintaining or improving identified system, service KPI’s
- Enhance the reputation of Service Delivery by being credible, precise, keeping your promises and through great stakeholder management
- Maintain and improve operational standards within your area such as daily checks, housekeeping, monitoring, log/error management and diagnostic capture
- Work with internal business customers and IT departments to implement IT solutions according to the defined timescales agreed within project plans
- Create and keep update documentation and processes for system implementations
- Provide clear and concise instructions that can be used by the service desk
- On a weekly basis provide a checkpoint report to line manager - outlining progress made on calls and issues
- Manage the call queue and ensure all calls a kept up to date and the business users are aware of the status if their call
- Make recommendations on how service levels and infrastructure working practices may be improved to enhance productivity or reduce downtime
- Provide technical assistance to business users by use of technical manuals and one-to-one training, when new systems software has been implemented or updated
- Work with the relevant teams across the business to resolve user calls and problems
- Respond and Resolve tickets within the service level agreement by implementing a technical solution
- Continually improve all aspects of the operation
- On call as part of a rota when required
13
Line Support Analyst Resume Examples & Samples
- Strong 1st line support experience in cloud based technologies and services such as
- Google Apps and Office 365
- Good knowledge of Microsoft and Mac based operating systems
- Previous experience supporting mobile devices, including iPhones and Android
14
Service Desk st & nd Line Support Resume Examples & Samples
- Respond to and log all Service Desk incidents and requests, via emails, telephone and intranet
- Resolve tickets within defined SLAs
- Support Polycom Video Conference infrastructure
- Assist remote users
- Support In-House applications
- Escalate to 2nd and 3rd level support when necessary
- Administration of iPhones and iPads
- Administration of Active Directory groups, accounts and OU’s
15
Business Line Support Manager Resume Examples & Samples
- 2+ of consulting or operations management experience. Previous support experience is preferred. Already scaled and built a support function in a tech environment? Even better!
- People management experience preferred
- Data-driven decision mentality and sound business judgment through strong analytical thinking
- Comfortable with numbers. SQL guru? Amazing!
- A process pro. You'll be revolutionizing the concept of support at Uber. You’re excited about the opportunity to create and optimize support processes, and are willing and able to lead others utilizing those processes
- A leader. You understand the impact of a highly satisfied, excited crew of support agents, riders, and drivers. You are eager to build a team of specialists who will look to you for leadership and guidance
- A problem solver. You'll see plenty of issues on a daily basis and need to react quickly to come up with elegant solutions
16
Line Support Analyst Resume Examples & Samples
- Maintain and improve operational standards such as daily checks, operational schedules, housekeeping, monitoring, log/error management and diagnostic capture
- Ensure system performance target are achieved or surpassed, this includes incident, service request SLA’s and maintaining or improving identified system, service KPI’s
- Manage and support the systems and infrastructure including installation configuration and maintenance of Windows Environments
- Script writing (PowerShell) to automate tasks
- Collaborate with service delivery, change, release managers to support changes into production reducing any impact and produce RFC documents as part of the Change Control process
- Willing to work out-of-hours and be part of a 24x7 call-out rota
- In-depth experience with Active Directory, DNS, DHCP and group policy
- VMware/Hyper-V management
- In-depth experience of working with Windows 2008/2012 Server and other Microsoft products
- Experience with managing and maintaining cloud infrastructure (Azure/AWS)
- Broad Knowledge of Technology specifically including e-commerce based systems
- Knowledge of SCCM inventory, Imaging and package deployment
- Demonstrable experience in the following, Microsoft server operating systems, Microsoft infrastructure type applications, Database technology, Networking including firewalls
- Understanding of ITIL and CMMI working practices and how to utilize this set of best practice for future IT Strategic needs
17
Line Support Specialist Resume Examples & Samples
- Serves as client liaison within ADP providing professional communications in answering client questions regarding Time and Attendance, product and all supporting systems
- Trouble shooting hardware and software faults whilst educating the client to assist with future enquiries
- To build earning codes, pay groups, pay cycles, and schedules
- Installing software behind Clocking in machines
- Remotely accessing and troubleshooting clocking in machines
- Supporting clients with web based software
- Liaising with client IT support to fix issues that may arise with hardware and software
- Continues to update own knowledge through available resources to ensure familiarity on all new product releases and legislative changes
- Takes ownership to ensure all client phone calls, emails, faxes are fully investigated and recorded through to completion
- Responsible for escalating any enquiry to TSS as appropriate for further investigation and to ensure follow up until closure of incident
- To continually keep client updated with progress of status on incidents requiring further work to resolve to effectively manage client expectations
- To ensure all incidents are logged and client provided with a CRN number to support our tracking process and reporting mechanism
- To act as contingency for other client services support teams as business demand dictates
- Performs other duties as required and as business dictates
- Microsoft Office
- Has good understanding of all business processes to be performed within the team
- Has excellent communication and interpersonal skills
- Ability to identify when the escalation process is required
- Ability to work in a proactive manner with the confidence to be professional, reacting to both planned and unplanned events
- Ability to effectively interact across all departments to ensure clients needs are met
- Has the ability to work well under pressure meeting strict deadlines
- Able to prioritise own workloads
- Professionally represents ADP with all client interactions at all times
- Self-motivated, flexible, adaptable, and team player
- Able to work under own initiative without supervision
- Innovation and problem solving
- Excellent Customer Service
- Financial and commercial awareness
- Communication and influencing
- Teamwork and co-operation
- Results orientation
- Flexibility and organisational commitment
- Service Orientation
- Must have proven experience in customer service industry and telephone handling
- 1 yrs time & attendance experience preferable but not essential
- 1 yrs technical software support preferable but not essential
- 1 yrs payroll experience preferable but not essential
- Good general education
- Also an effective communicator with focus on customer service improvements
- PC literate and numerate
18
Line Support Technician Resume Examples & Samples
- Carrying out execution of change management requests as required (which may include out of hours work)
- Installation, maintenance and support of IT equipment including (but not restricted to) laptops, telecoms equipment, printers, scanners, thin clients and workstations. Some cabling work will also be required (after training)
- Management of imaging of workstations and laptops
- Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines
- Maximizing availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance, continuously look to improve equipment efficiencies and cost reductions accordingly
- Delivering outstanding level of service to your Customer base
- Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards
- Providing technical support/input to site and team projects and initiatives
- Conducting end user equipment trials and testing
- Undertaking ad-hoc requests and tasking as and when required
- The management Asset and Inventory management including checks / audits in line with global standards and processes including Return Merchandise Authorization (RMA) processes with suppliers
- Providing assistance to senior engineers as required (which may include out of hours work and travel)
- Managing shift / daily infrastructure and Distribution Frame (MDF/IDF) audits and checks, including the production of shift / daily reports
- Experience in MS Windows System Support
- Excellent English communication skills (written & verbal). Able to communicate technical information to nontechnical audiences
- A strong sense of customer service and demonstrable history of excellent customer-facing skills
- Demonstrable methodical problem solving and excellent analytical skills
- Able to keep others informed of information that contributes to the performance of the team, department or company (Team player)
- Be self-motivated and able to work alone as well as part of a team
- Able to prioritize in a complex, fast-paced environment
- Experience in establishing new processes and procedures as well as following those already in place and always looking for improvements
- A willingness to roll their sleeves up and be hands-on
- An good understanding of computers (both hardware and software) and a demonstrated willingness to learn and apply new technology and to train and learn new skills
- Demonstrable strong initiative (is proactive) and motivation with the ability to learn quickly
- Ability to be flexibility in working hours and shift patterns to provide cover for operational requirements
- Ability and willingness to travel including staying away from home for up to one week at a time
- Two years prior technical (IT) exposure/experience highly favorable, preferably in an operational environment
- Vendor certification of the following: MS Windows System Support, Cisco knowledge – LAN / WAN and Wireless
- Some Linux/Unix System Support experience
- IT / ICT vocational or further education qualification would be advantageous
- Previous experience in a highly dynamic and fluid environment with a high degree of customer service
- Help Desk / Technical support experience
- Ability to develop clear, concise documentation
- Ability to train others and generous with time to pass on knowledge
- Ability to develop the skills needed to support specific Fulfillment Centre Automated Systems
- Ability to coordinate with corporate-based support groups to implement IT changes
- Project management – technical task execution
19
Line Support Specialist Enterprise Mobility Managementt Resume Examples & Samples
- Stability of employment and contract
- Possibility of training and professional development
- Work in dynamic international environment
- Daily contact with foreign language
- Attractive bonuses (salary, awards, twice a year premium)
- Private healthcare
- Life insurance
- Benefits package
- Contact with the latest IT technologies
- Good atmosphere in a young and dynamic team
- Bonuses foe commuting to work
- Relocation package in the event of change of residence
20
Second Line Support Resume Examples & Samples
- Provide 2nd line support to PC users in base region
- Resolves complex incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical incidents to prevent future occurrences. Acts as a lead to less experienced specialists
- Anticipates technology support issues, and acts creatively to prioritize tasks, interpret information, and apply technical knowledge to facilitate the development and implementation of technical and business solutions to complex end user technology needs and issues
- Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Assists with or coordinates the repair of end user hardware and the reinstallation of software as necessary to resolve incidents
- Provides after-hours service for escalated issues from the Service Desk or supervisor
- Performs asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in accordance with firm policy and IT Service process
- Operates as “remote hands” for other IT functions, such as Telecommunications and Hosting
- Works independently on small projects. Assesses the special needs of local area offices and engagements, and responds appropriately
- Documents and tracks the status of inquiries, coordinates appropriate responses, and follows up to ensure end user satisfaction
- Maintains a thorough understanding of IT Services’ organization and service offerings in order to identify how best to address end user technology needs and incidents
- Understands the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
- Flexibility to travel when needed between offices
- Ensure that EY Security Compliance processes are adhered to
21
Service Desk-st Line Support Resume Examples & Samples
- Provide training in the use of company software and hardware
- Support to Polycom Video Conference infrastructure
- Support to remote users
- Support to In-House applications
- Build and maintain corporate PCs and laptops
- Administration of mobile devices
- Follow departmental procedures
- Develop and maintain documentation for processes and procedures
- Experience of supporting Outlook in an Exchange environment
- Basic understanding of Microsoft CRM
- Microsoft Certified Professional
- Telephone System support
22
Line Support Analyst Resume Examples & Samples
- ITIL certification or other recognised IT qualification
- Experience of working in a Service Desk environment and ticket management toolsets
- Exposure to IT related applications and associated technologies, either as an end-user or in a support capacity
- Strong customer focus
- Be able to interact with team(s) and ensure full awareness of any issues
- Should be able to demonstrate good listening skills, a professional telephone manner with a strong customer focus
- Must be able to communicate orally and in written form clearly to customers and/or stakeholders
23
Line Support Resume Examples & Samples
- Equipment Operator responsible for Delivery and Quality of products
- Capable of Equipment model changes and basic recovery
- Track equipment downtime
- Perform all tool changes as required to meet daily production needs
- Assist with daily equipment checks / maintenance
- Equipment operation
- Quality Inspections
- Equipment Inspections
- Basic Math skills. Understands both positive and negative numbers
- Able to lift up to 35 pounds for tool changes
- Previous CNC equipment operation experience 1 year minimum
- Previous measurement experience with micrometers, height gauges and calipers. (Metric Preferred)
24
Line Support Analyst Resume Examples & Samples
- Respond to and resolve in person second line IT incidents logged via our global IT Service Desk, providing solutions to known incidents and problems for Warwick customer base, diagnosing and working to resolve undefined problems as they occur. Prioritise ticket resolution workload on predefined Service Level Agreements
- Act as a key technical escalation point and for IT issues on-site, take a lead in driving resolutions for IT problems where possible, escalating and involving relevant teams where required
- Production of site incident reporting statistics on a monthly basis, analysing trends, working with team lead to help identify problems or service improvements
- Onsite remote hands for physical touch requirements on hardware infrastructure. Liaising with London Infrastructure team where necessary
- Technical resource for Warwick based IT change projects
- Management of the Warwick Change Control process, assigning, removing and changing access rights to Warwick based resources as part of a structured framework
- Perform PC upgrades and imaging of PC’s where required
- Ensure good knowledge of all PC hardware models in the environment, including specifications and internal customer PC model eligibility criteria
- Input where required to the successful delivery of team KPIs
- Working effectively with required external suppliers who are used to deliver components of our service, such as data recovery and IT consumable provision
- Regularly review processes utilised within the team, work with team lead to ensure processes remain relevant
25
Cbss Risk Business Line Support Resume Examples & Samples
- Provide risk related oversight, guidance and consultation for assigned business lines
- Engage on business line risk assessments. Understand impacts leading to business lines’ risk ratings
- Consult with business lines on audit findings; assist with determining acceptable risk balanced solutions providing credible challenge when needed. Review remediated issues for completeness and sustainability
- Monitor business lines open remediation issues. Insure progress toward completion is on target and escalate when appropriate
- Work with the business lines on Regulatory & Audit exams to monitor status, conduct pre-assessments as needed, and provide credible challenge as appropriate
- Work with business lines to understand consumer complaints and identify themes/cross business line impacts. Communicate findings and suggestions to business lines
- Work with business lines to insure completeness in loss reporting. Assist in determining root causes for losses and go forward preventative measures
- Understand business lines’ product and process “road maps”. Provide risk guidance on potential enhancements and new products. Engage as needed on corporate change control process to insure change requests are reviewed and processed efficiently
- Monitor regulatory trends
- Work with the business line to understand proposed business changes. Monitor progress on business change risk assessments and complete post implementation reviews to ensure risk mitigation plans are completed and changes have been implemented as planned
- Provide subject matter expert input on risk related issues. Partner with business lines, IT and other areas to determine best risk balanced approach to threats or issues
- Bachelor's Degree, or equivalent work experience
- 10 or more years of experience in an applicable risk management environment
- Five or more years working in audit, compliance or risk management
- Ten or more years of professional work experience
- Strong understanding of the Home Mortgage Origination process
- Able to effectively collaborate with business line partners, Compliance and other internal areas
26
Line Support Analyst Resume Examples & Samples
- Experience of working in a similar support, customer service, call centre environment
- Basic IT knowledge
- Customer focussed
- Excellent communication skills to customers and internal colleagues
27
Access nd Line Support, Senior Engineer Resume Examples & Samples
- Education: BSc of Engineering in Telecommunications
- Work Experience: 3+ years in technical related field
- PC Knowledge: Basic knowledge of operating systems (Windows, Unix, … etc.). Excellent knowledge of MS applications
- Technical skills
- Personal skills
28
Mkt-ts-nd Line Support Resume Examples & Samples
- Proivde technical support to key customers, key design-in/win projects as well as community for NXP 32-bit ARM based LPC series MCU
- Support product engineering and quality team to resolve customer quality complaints on LPC
- Involve in LPC New Product Introduction activities as the first user, including board design, use case validation, SDK based out of box experience sample code, data sheet, errata report, application notes, product launch and alpha customer support activities
- Develop reference solutions for industrial, segment and mass market with NXP LPC series MCU and other NXP ICs
- Support marketing on the application system evaluation, technical collaterals and product promotion
- Provide technical training to distributers, key customers and FAEs as well as other internal parties
29
Senior rd Line Support Analyst Resume Examples & Samples
- Provide accurate and timely diagnosis and rectification of ITC faults
- Analysing system architecture, planning and implementing more efficient and effective client device management practices
- Performing hardware/software repair, maintenance and installation
- Identifying and addressing complex usability problems
- Resolve or escalate problems and service requests according to established procedures
- Assist in out of hours maintenance tasks
- Assist in the training of new Support staff to ensure they are able to work confidently, independently but also as part of a team
- Provide a point of reference and escalation for team members
- Manage prioritisation of 3rd Line Support workload to ensure response-time SLA commitments are met
- ITIL trained
- A working understanding of and technical certification in
- CCNA
- VCP
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Line Support Analyst Resume Examples & Samples
- Log Service Incidents and provide 1st line resolution to the business wherever possible
- To respond to client issues received by telephone, and via the Service Desk portal
- Ensure incidents are effectively prioritised and resolved within the assigned SLA
- Aid with business queries relating to all incidents and service requests
- Allocate incidents to the correct teams with detailed investigation notes
- Highlight any patterns in incident calls and ensure the investigation process is implemented
- Provide Technical resolutions on core business systems
- Asset Management for PC and Telephone Consumables
- Attend and contribute in team meetings and other forums as requested
- Contribute documentation to the shared knowledge base
- Any other duties at the discretion of the IT Service Desk Manager
- Previous experience within a technical service support/Service Desk environment including first time resolution
- Demonstrable experience of working in an IT infrastructure focused help-desk role
- Good knowledge and understanding of Internet/e-commerce technology and its importance to organisations
- Basic technical awareness of IT server infrastructure
- Demonstrable experience of using a call management system
- Excellent customer service skills
- Excellent demonstrable written and verbal communication skills
- Ability to multi-task and work well under pressure
- Ability to document processes and procedures in a clear, concise and logical manner
- Knowledge of the ITIL framework desirable
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Team Leader Product Line Support Engineering Resume Examples & Samples
- Managing of responsibilities within the assigned team of engineers, develop and continuously improve organizational capabilities of the team
- Plan and execute the product line support activities, interacting with different stakeholders external to engineering Introduce and own the process of predictive maintenance in the products by working on product releases
- Support VAVE initiatives
- Represent the point of contact between Engineering and Manufacturing, Supply Chain, Quality
- Contribution to and coordination of BOC data related to projects for the engineering functions
- Contribution to NPD projects for the relevant product line adopting state of the art processes and utilizing central engineering resources
- Coordination of all level 3 support for customer support – including the activities of the Bussmann Series Field Applications Engineering team
- Support the purchasing department with technical information where necessary
- Ensure functional supply of components for further development steps
- Carry out further developments in alignment with Engineering Manager where necessary
- Handling of test results, and lead functional design changes where necessary
- Contribution to the technology roadmap of ICPD
- Coordinate small project teams to deliver Engineering related activities
- Business trips, temporarily project work at international Eaton locations
- Build organizational capability in the assigned team to ensure a robust pipeline of diverse talent to capitalize on opportunities
- Drive results in the assigned team while creating and fostering a safe work environment and living the EBS
- Demonstrate Eaton’s values and philosophy with every action and every decision in combination of recognizing the value of different perspectives and culture for the ICPD-Engineering organization
- Bachelor degree in electrical engineering / electronic / mechatronic / systems engineering / physics/ mechanical
- Work-experience from >5 years in Electric/Electronic sector in the industrial field, IEC standards, special know-how of electrical design and development
- No less than 2 years leadership experience
- Problem solving skills, Creativity
- Self-driven, pro-active, customer focused
- Team player, happy to interact with multiple locations and cultures
- Excellent PC skills - knowledge of 3D drawing packages, especially Solid Works preferred
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First Line Support Resume Examples & Samples
- Create and continually improve standard work routines together with the Infrastructure Specialist, to maintain a high level of efficiency in own work
- Educate infrastructure end-users on efficient work routines, create and provide user manuals and step-by-step instructions where possible
- Proactiveness in reporting issues and potentials for improvement to IT Manager/System Owner
- Coordinate the support cases in the ticketing system
- Manage the computer’s life cycle
- Support for client operating systems and groupware software products
- Install configure desktop systems including hardware, operating systems and applications
- Documented experience and knowledge of working with computer and data systems, both client and server
- At least undergraduate education in information technology or equivalent experience
- Can manage and prioritize tasks with a sense of urgency
- Swedish and English - fluent and comfortable both verbally and in writing
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Ciot nd Line Support Manager Resume Examples & Samples
- Collaborate with key stakeholders, 1st line support teams and technical support teams to ensure good relations are being maintained
- Design, develop and implement a 2nd line customer care support model and team including SLA’s, roles and responsibilities
- Own E2E customer care processes for 2nd line support and drive continuous improvement
- Ensure 2nd line customer care support teams are trained and provide best in class customer care service
- Leverage best practices from other organisations and bring to Vodafone
- Understanding of technical solutions to delivering customer support
- Experience in building and driving 2nd line support team
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Service Desk st Line Support Resume Examples & Samples
- Answer and log all Service Desk incidents and requests, via emails, telephone and intranet
- Administration of users Exchange accounts
- Proven experience of building, configuring and troubleshooting Microsoft Windows 7
- Experience of using Service Desk Management software
- Previous Service Desk experience
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Line Support Analyst Resume Examples & Samples
- 2nd line support experience
- Ideally some mobile device management experience
- Ideally an understanding of windows IOS and/or android
- Good experience with Windows and active directory
- Strong customer facing skills
- Good knowledge of Office 2010/365
- Problem solver
- Keen to learn
- Able to work effectively under own initiative
- Ambitious
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Engineer Line Support Quality Resume Examples & Samples
- The main responsibilities of the line support quality engineer include, but are not limited to, the following
- Oversight of procedural readiness execution and remediation
- Measuring execution and effectiveness
- Track all quality improvement actions and projects in the area
- Prepare monthly reporting on quality improvement activities
- Ownership of Quality Improvement projects (initiating Change Request / Change Order as necessary and overseeing the change was implemented and sustainable)
- Provide support to Investigations Engineers
- Oversight of changes that can result in Mix up, labeling, pouching or other risks related to line layout and material flows
- Serve as Quality Liaison for line support engineering team
- Reviews Rework and Yield Evaluations performed by Line Support
- Responsible for completing CR QE Impact Assessments
- Responsible for reviewing / approving COrsquo;s requiring QE approval
- Responsible for providing support during internal and external audits
- Assists in making changes as appropriate on the line to aid in compliance and productivity assurance
- Works towards preventing/eliminating NCMRs, yield issues and productivity barriers
- Identify, evaluate and implement mfg/QA procedures to ensure the quality of products
- Works with moderate Supervision
- Responsible for compliance to industry standards
- Makes timely and effective decisions related to Quality issues within scope of responsibility
- Appropriately elevates risk issues and decisions
- Errors or failure to achieve results may represent a Quality / Regulatory risk to the patientrsquo;s safety and the organization
- Accountable for quality and yield issues and resolution
- Accountable for ensuring the effectiveness of the training process for all personnel working in their assigned manufacturing line
- Bachelor degree, in Engineering (Chemical, Mechanical, Industrial, Electrical)
- Minimum of 2 years of relevant experience in Quality and/or Compliance, preferably in medical device industry
- Knowledge of applicable US non-US applicable regulations
- Knowledge and proficiency in the application and principles of Quality Engineering
- Ability to effectively communicate cross-functionally to assist with resolving Quality issues
- Excellent communication skills in english and spanish
- Ability to evaluate complex processes
- Ability to interact effectively with all levels of employees
- Proficient in MS Office. Statistical expertise highly preferred
- Must be willing to work on 1st shift (5:00 am - 2:00 pm) or 2nd shift (2:00 pm - 10:00 pm)
- Willing to work during weekends, depending on business needs
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Line Support Analyst Resume Examples & Samples
- Provide 1st line support to a large user community according to SLA timescales
- Proven track record of delivering 1st line deskside support
- Excellent level of Device and browser knowledge
- Excellent customer facing communication skills
- Excellent verbal, written, communication and interpersonal skills
- Experience in customer facing roles
- Displays motivation, commitment, perseverance and conscientiousness
- Able to adapt to change at short notice
- Creative problem solving and analysis skills to identify develop and implement solutions
- Customer focused with ability to identify and understand the customer's needs
- Displays a high degree of knowledge relating to deskside support and related toolsets
- Microsoft certified or proven experience in a MS IT support environment. IE Service desk/ Customer services / IT support
- Confident Knowledge of device and browsers associated with ie Ipads, android, windows devices, Chrome, IE11, Firefox, safari, ect
- MCP, ITiL V4 qualifications would be preferred and secure the higher rate
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Line Support Operator Resume Examples & Samples
- Promote a good health, safety and environment culture
- Support improvements in equipment reliability, availability and maintainability
- Deliver productivity and efficiency targets
- Resolve problems and issues as they arise
- Produce product in line with agreed plan
- Continuously monitor the operational process and production environment to ensure all activities comply with food safety legislation and good manufacturing practices such as clean as you go
- Continuously monitor the effectiveness of machinery and equipment to highlight trends and issues to ensure asset performance is consistent and reliable
- Carry out basic maintenance on assigned asset(s)
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Front Line Support Manager Resume Examples & Samples
- Drive the delivery of a world-class customer support team
- Monitor Service Level Agreements and Time to First Response goals and report issues as they arise
- Ensure that customer cases are handled with the highest technical aptitude and customer service tone
- Triage, diagnose, and escalate customer inquiries during their engineering and operations efforts
- Coordinate, communicate, and lead cross-functional efforts around escalations and engineering needs for your customer
- Investigate product related issues trends that may arise
- Study and understand critical system components and large cluster operations
- Differentiate between issues that arise in operations, user code, third party libraries or product
- Coordinate enhancement and feature requests with product management and Cloudera engineering
- Manage the day-to-day interactions with your customers and your team
- Lead, staff, and mentor a team of technical professionals to include setting personal growth initiatives
- Must have a valid passport and be able to travel globally when needed
- 2+ years of Support Management or Sustaining Engineering Management
- 4+ years of Unix environment experience (Red Hat Linux) including shell scripting
- 2+ years software development experience in C++ or Java and Python
- Network monitoring and application instrumentation experience
- System performance debugging and kernel forensics experience
- Strong troubleshooting and performance tuning skills (TCP/IP, DNS, File system, Load balancing, etc)
- Knowledge of file system, kernel and database internals – latency, throughput, reliability, availability, consistency, security, etc
- Strong knowledge of RDBMS concepts and SQL
- Provisioning and operating a large-scale compute/storage systems
- Passport - available for occasional international travel
- US Citizen or Green Card
- Manager - always on call - some night/weekend shifts and sometimes at short notice
- ‘Service bone’ - want to help customers so much it hurts
- Strong analytical skills helping you understand caseload trends
- Experience with Hadoop
- Experience with Cloudera products
- Experience with BI tools such as Tableau, Informatica, Platfora or Microstrategy
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Second Line Support Analyst Resume Examples & Samples
- Proven desktop support experience
- Excellent knowledge of Windows 7, Office suits, PC/laptop hardware, printers, scanners
- Hardware & software installation experience
- Experienced in using Microsoft Office Applications and supporting Office 365
- Good fault diagnosis skills
- Active Directory administration (Users and Computers)
- Previously worked in an environment which measures performance against SLAs and be able to focus on incident management according to priority and business impact
- Although the core hours are Monday to Friday a flexible approach is required as you may be asked to work some evenings and weekends in order to support change or projects
- Analytical approach to problem resolution
- Must be able to meet strict deadlines
- Must be able to work under pressure
- Willingness to take ownership of problems / issues until resolved
- Excellent interpersonal skills and customer focus
- Good Time management skills
- MSCA Windows 7 or 8
- ITIL Foundation Certified
- Experience LANDesk and/or SCCM
- SharePoint
- Lync 2013/Skype For Business
- MDM – MobileIron
- BES
- Powershell
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Line Support Analyst Resume Examples & Samples
- Service desk or Application support experience
- Logical troubleshooting approach
- Skilled problem solving abilities
- Good understanding of SQL programming
- Experience of Windows Server 2000/2003 Windows operating systems
- Exposure to programming languages such as C#
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First Line Support Specialist Resume Examples & Samples
- A background in technical support and troubleshooting
- Technical knowledge of various Microsoft systems including Windows 8.1, Windows Mobile, Office 365 and office 2013
- Good knowledge of networking and telephony
- Excellent communication both on the phone and face to face are a must for this role
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Front Line Support Resume Examples & Samples
- Perform first-level, front line, IT support-related activities on issues regarding the use of company product software(s) for all internal and external customers in a professional manner. Perform timely escalation of pending support-related issues to various departments for further analysis and resolution
- Maintaining open lines of communication; customers must receive a response to their query within 8 business hours. If an answer is not immediately available, the customer must be kept apprised on the situation as it progresses
- Performs other duties as requested and within areas of expertise or experience
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Service Desk st / nd Line Support Resume Examples & Samples
- Support to remote users in Hong Kong and New York
- Escalate to 2nd & 3rd level support where necessary
- Administration of Active Directory Users
- Participate in project work as necessary
- Experience in the use of Active Directory
- Experience of supporting Office 2013 applications
- Strong interpersonal skills, able to work with different levels of stakeholders
- Experience of MS SCCM 2012
- Experience of supporting mobile devices
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Line Support Analyst Resume Examples & Samples
- 10% - Receives requests for support from users, other service delivery staff and help desk. Prioritises requests in accordance with defined SLA's and the needs of the organisation
- 20% - Within a broad area of competence, investigates problems and other requests for support and determines appropriate actions to take
- 40% - Within own area of competence, provides correct responses to requests for support by means of for example, manipulating data, developing work-arounds or site specific enhancements, training users or operations staff, producing additional documentation or escalating requests to systems development staff or software suppliers. Ensures all work is carried out and documented in accordance with required standards, methods and procedures
- Monitors progress of requests for support and ensures users and other interested parties are kept informed. Takes corrective action to avoid or minimise delays
- 20% - Liaises with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfil user requirements
- 10% - Provides advice and guidance to less experienced colleagues where required
- Accepts new releases of applications software from systems development staff or software suppliers
- Works under general direction within a clearly defined accountability framework
- Has achieved proficiency in the role of 2nd Line Support Analyst
- Knowledge of SQL/Oracle is essential. This attribute is required to select information held within databases to resolve complex issues on a daily basis
- Excellent trouble-shooting and analytical approach to incident diagnosis
- Is able to resolve complex technical issues on numerous supported applications
- Has experience of communicating with users on technical issues
- Demonstrates good oral and written communications skills. Capable of liaison with MIM team, Senior IS Management, key business stakeholders, Vendors etc
- Has a thorough knowledge of business aspects of the applications(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run. Has a thorough knowledge of IS development processes
- Familiar with Server analysis (i.e.: be able to log into servers using PC Duo/Remote Desktop) and how to check for disk space/memory usage/Windows Services running/Scheduling tasks etc)
- Have general pc knowledge (i.e., all Windows versions - XP/7 etc) and Browser (IE) knowledge. Know how to check for low disk space/memory usage/Windows Service’s, running schedules etc
- Knowledge of web applications/Microsoft IIS and Windows Server
- Experience of incident management using Remedy or other service management application such as ServiceNow, H.P.S.C etc
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First Line Support Application Engineer Resume Examples & Samples
- Eyes on glass monitoring, raising tickets for alarms
- Incident Management and raising issues to the second level teams per defined processes
- Triage, troubleshoot, and resolve incidents
- You will perform regular system health checks to evaluate performance and capacity
- Recommend/implement process and/or tool improvements as appropriate
- Notify appropriate support staff via established procedures. Document shift activity, facilitate and perform shift turnover with Bangalore and US teams
- Continuous learning and improvement opportunities
- A real passion for technology
- Thinking like a Customer
- Acting with integrity
- Working knowledge of Operating Systems (examples Microsoft Windows or Linux)
- Proficient interpersonal, communication, and social skills
- Collaborates well, in a team environment
- Building relationships and connecting with others
- Ability to multi-task [including various/changing priorities
- Highly-accountable and able to deliver high-quality results on time
- Strong achievement orientation and driven for results
- Continuously strives to build knowledge/skills; shares expertise
- Diagnose and fix basic computer issues such as configuration problems
- Understand basic network terminology and basic principles
- Information Technology Infrastructure Library (ITIL) certification a plus
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Connect Apps nd Line Support Technical Management Resume Examples & Samples
- 2nd Line Technical Support Specialists are primarily responsible for ensuring that incidents, problems, changes and queries are responded to, progressed and resolved in a timely manner in accordance with the Service Level Agreements
- Provide Technical support in Connect Apps area
- Provide 2nd Line technical support
- Input into root cause analysis on technical support issues as required by Problem Management and escalated to 3rd line for support
- Fault diagnosis and resolution of customer incidents
- Remedy tickets to be updated and closed as appropriate
- Highly dependable and punctual
- Self-Management and Motivation
- Ability to work under varying degrees of pressure
- Able to ensure smooth delivery and operation within teams
- Ability to communicate on different levels to different customers
- Ability to be responsible and take ownership of issues
- Be pro-active in their work
- Able to interface at all levels of management within BT and customer organisations
- Fault diagnosis and resolution experience
- Managing, coaching and directing less experienced colleagues
- Forming and maintaining relationships with key technical contacts within customer organisations
- Defining, improving and implementing operational best practice
- KEY TECHNOLOGY Riverbed ( Steelhead, Steelhead Mobile controller, Steelhead Central controller, Steel Fusion, Net Profiler, APM )
- Knowledge of all AAI products and Remedy
- Good understanding of development management and change and release concepts (ITIL experience expected)
- Exposure on other technologies which includes Routing, Switching, Firewall
- CERTIFICATIONS IN KEY TECHNOLOGY AREAS COVERED
- RCSA-W, HCB, NPM-200
- Graduate with relevant professional experience
