Line Support Cover Letter

In response to your job posting for line support, I am including this letter and my resume for your review.

In the previous role, I was responsible for proactive and reactive 3rd line onsite and remote server, storage and application support services to corporate infrastructure and customer end users.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Run monthly Support Groups
• Communicating any known issues, bugs or FAQ’s as they become apparent through The Volt
• Perform in-depth problem management and root cause analysis on recurrent issues and customer enquiries, communicating outcomes to all necessary stakeholders
• Maintain and develop comprehensive knowledge of both frontlist and backlist products and services
• Maintain and develop knowledge of the end-user environment, including hardware, software, learning platforms and operating systems and platforms, governmental policies or initiatives relevant to end users
• Maintain test machine with various operating systems and configurations, so can replicate customer environments and can do clean installations
• Assist the Digital Support Management Team in service improvement activity, including benchmarking, service level management and adopting best practice in customer technical support
• Provide support as necessary in gathering, analysing and presenting data on service delivery and customer enquiries to the wider business

In response to your job posting for line support, I am including this letter and my resume for your review.

In my previous role, I was responsible for first and second line application support to business users within the Middle Office.

My experience is an excellent fit for the list of requirements in this job:

• Experience of working in customer services
• Experience of using Customer Service Management Systems
• Good Knowledge of Network Technologies WAN / LAN
• Awareness of Cyber Security Technology
• Knowledge of SQL/Oracle is essential
• Demonstrates good oral and written communications skills
• Has a thorough knowledge of business aspects of the applications(s), and of technical aspects of the application system(s) and the hardware and software environment in which they run
• Have general pc knowledge (i.e., all Windows versions - XP/7 etc) and Browser (IE) knowledge

I would like to submit my application for the line support opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for microsoft Windows, Terminal Services, Database, and Application support to end users.

My experience is an excellent fit for the list of requirements in this job:

• Various tasks assigned by Line Manager for example
• Exposure to helpdesk or call management software at a user level
• Current Aircraft experience
• Technical Infrastructure knowledge
• MS Operating Systems
• Leadership (Training, Impact, Involvement)
• Working knowledge/experience of Microsoft/Linux Server Operating Systems, storage and virtualization
• Great interpersonal, consulting, and relationship management skills

I am excited to be applying for the position of line support. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for day-to-day support for physical and virtual Windows/Intel based Desktops, Laptops and Application S/W.

Please consider my qualifications and experience:

• Self-motivated, strong planning, organizational and time management skills
• Experience supporting a large-scale estate (5,000 users or more)
• Handling a range of issues relating to client computers – preferably thin clients, desktop computers and laptop computers
• Working to strict deadlines in a pressured environment
• Citrix/Xenapp (version 5 or higher)
• Logging of incidents, service requests, changes and problem tickets in the Service Desk application (Remedy via phone and email)Taking ownership of tickets and ensuring successful completion within stated SLA
• Escalation to 3rd Line Support and Third parties where necessary
• Knowledge of SPC (Statistical Process Control), Design for Six Sigma, Lean, 6 Sigma (DEMAIC) and ISO9001

I am excited to be applying for the position of line support. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for support to end-users of telephony systems for field and home office locations (including coordinating telephony software changes).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Base level knowledge when it comes to solving ICT enquiries
• To be-on site at the local Fiona Stanley Hospital location in Perth
• Record and forward queries that cannot be resolved to 3rd line support teams
• Closing the job when normal service is resumed
• The use and understanding of working with BT Wholesale, Strategic Imperatives and Gamma from a partner and supplier level and the use of partner portals for provisioning and reporting line faults
• Knowledge and experience of Mobile Devices for processing SIM Swaps and changing data packages
• Investigate, diagnose and fix where appropriate
• Forward specialist technical support issues to the appropriate team