Line Support Engineer Cover Letter

Please consider me for the line support engineer opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for level 2 and Level1 problem identifications, diagnose and regular troubleshoots with various windows operating systems like Windows 2012 and Windows 2016 etc.

Please consider my qualifications and experience:

• Attend conference calls regarding BAU work requests directly with the Customer and other Vendors and to provide technical support and technical assistance and guidance for the work request
• Provide technical assessments of design documents for proposed solutions, in particular network improvements, to ensure the design is fit for purpose and meets RBS standards
• To support and own complex BAU project requests for implementation within the RBS infrastructure involving Data, network / configuration(including DNS, DHCP)
• Sound analytical and diagnostics skills
• Input to creation of test plans and to unit test infrastructure
• Develop accept into service documentation
• Support operational acceptance tests and user acceptance tests
• Conduct stress, integration and quality tests

I would like to submit my application for the line support engineer opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for operating systems support: Windows, iOS, Android, Mac.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience in ProEngineer
• Experience working within a manufacturing facility or large manufacturing company
• Experience with product line support or maintenance of line
• At least one engineering internship or coop in mechanical or electromechanical design
• Experience with Six-Sigma quality tools
• General knowledge of product design for cost-effective manufacture and of applicable regulatory standards
• Experience with MS SQL Server is essential
• Experience with vb.net and c#.net programming languages advantageous

I am excited to be applying for the position of line support engineer. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for 1st and 2nd level implementation, maintenance and support of IP Telephony systems, and assisting with performance tuning.

My experience is an excellent fit for the list of requirements in this job:

• Produce or update network diagrams and documentation
• Carry out technical assessment of changes
• Carry out impact analysis and risk assessment
• To develop strong relationships with senior technical specialists within Project Teams
• To develop strong partner relations with technology partners and suppliers
• Accredited to recognised industry standards CCIE in Switching & Routing
• Experience in Banking environment (applications such as Traders / Multicast)
• Cisco hardware - 6500, 4500, 3900, 3800, 3750s,2960, 2911, 1911 - Bonus (Nexus 7k, 5k, 2k)

I submit this application to express my sincere interest in the line support engineer position.

In the previous role, I was responsible for systems administration, monitoring, troubleshooting, and problem resolution for Microsoft Windows Servers and Applications.

Please consider my qualifications and experience:

• Understanding of routing protocols - OSPF and BGP
• Understanding of LAN switching - vlans, spanning tree, vtp
• Continuously strives to build knowledge/skills
• Takes pride in work product and pays close attention to detail
• Monitors own and others work to ensure quality
• Reacts well under pressure and is comfortable multi-tasking in potentially high pressure situations
• Familiarity with engine systems and components
• Microsoft Excel / Word / Outlook / PowerPoint proficiency

I submit this application to express my sincere interest in the line support engineer position.

In the previous role, I was responsible for first and second line support for several bespoke applications, services and systems running under Linux and Windows platforms.

Please consider my experience and qualifications for this position:

• Be a clear, responsive communicator who thrives with the challenge of engaging with a broad network
• Bring a customer first mindset and approach in how they engage and interact with partners
• Be an established self-starter who possesses a passion of finding creative solutions to unique problems and who thrives in working on complex problems
• Be a passionate advocate for cultivating a learning environment across the CyberSource team
• Possess strong computer science credentials
• Provide 3rd line support for incidents and problems, respond to user queries and data requests efficiently
• Analyse incidents, identify root causes and provide solutions for system issues
• Analyse existing workloads and implement automations where possible