Account Support Associate Resume Samples

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WS
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Experience Experience
New York, NY
Account Support Associate
New York, NY
Gerhold, Brakus and Mueller
New York, NY
Account Support Associate
  • Buddy with new joiner Account Support Associates
  • Day to day management of client teams, their activities and service delivery
  • Reduce the amount of time and costs that technical staff spend on non technical activities, demonstrated engagement efficiencies
  • Enhance communication and client service by acting as a central point of contact for all activities
  • Introduce and drive new initiatives throughout, ensuring compliance and greater efficiency
  • Being flexible & supportive with requests forassistance
  • Be proactive in raising the profile of the ASA role, ensuring maximum utilisation and personal development
New York, NY
Account Support Associate Advisory
New York, NY
King Group
New York, NY
Account Support Associate Advisory
  • Proactively identify project risks, and opportunities for improving processes
  • Help monitor various engagement related processes, such as engagement planning
  • Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
  • Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
  • Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
  • Monitor progress of account plans throughout the year
  • Participate in FS and ASA peer group meetings
present
New York, NY
Account Support Associate Financial Analyst
New York, NY
Rohan, Kreiger and Jacobs
present
New York, NY
Account Support Associate Financial Analyst
present
  • Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
  • Act as the knowledge manager for the engagement team, and manage databases and/or websites
  • Collaborate with the account team and resource management, to schedule staff and resolve issues
  • Act as a central point of contact for the assigned engagement(s)
  • Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
  • Capture and share knowledge with key stakeholders, using agreed channels
  • Help coordinate multi-location engagements, using effective communications
Education Education
Bachelor’s Degree in Commerce
Bachelor’s Degree in Commerce
Michigan State University
Bachelor’s Degree in Commerce
Skills Skills
  • Proficient in Microsoft Word, Excel & Outlook helpful
  • Hands-on experience with vulnerability scanning tools such as Qualys, Rapid7 -Nexpose, or Tenable – Nessus
  • Ability to pro-actively manage upwards to ensure that project deliverables meet the agreed timetable
  • Strong numerical, analytical and attention to detail skills
  • Demonstrating a keen desire to learn in understanding project management, assisting with budget setting analysis, challenge work in progress, summarise costs against budget and highlight overruns to the account team members
  • Able to demonstrate initiative in approach to projects/assignments
  • Strong PC skills in WORD, EXCEL and POWERPOINT
  • Excellent written, verbal, oral & presentation skills
  • Strong organizational, analytical, mathematical, project management and customer service skills
  • Good attention to detail
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8 Account Support Associate resume templates

1

Account Support Associate Resume Examples & Samples

  • Day to day management of client teams, their activities and service delivery
  • Reduce the amount of time and costs that technical staff spend on non technical activities, demonstrated engagement efficiencies
  • Enhance communication and client service by acting as a central point of contact for all activities
  • Identify, disseminate and communicate the appropriate knowledge to all stakeholders
  • Ensure appropriate communication medium is agreed and implemented
  • Challenge the way the team works to ensure that the appropriate resource is used for the engagement teams. Including ongoing management and review
  • Being flexible & supportive with requests forassistance
  • Prepare supporting analysis for fee billings and assist with monitoring of credit collection
  • Prepare and distribute material for meetings, facilitate discussion, distribute minutes and follow up on action
  • Become the "go-to" person by the teams for training& assistance using EY systems
  • Day-to-day communication and management of tasks performed by the GTH (Global Talent Hub)
  • Ensure delivery to agreed timetables and deadlines
  • 'A' Levels and/or further education qualification e.g. HND
  • Project management, plan, manage and prioritise work and complete projects on an accurate and timely basis
  • Able to demonstrate initiative in approach to projects/assignments
  • Strong PC skills in WORD, EXCEL and POWERPOINT
  • Excellent written, verbal, oral & presentation skills
2

Account Support Associate Resume Examples & Samples

  • Experience of working in a similar support function
  • Experience of coordinating or managing a project or account
  • Strong administration skills
  • Experience in propsal management
3

Account Support Associate Resume Examples & Samples

  • Act as the knowledge manager for the engagement team, and manage databases and/or websites
  • Proactively identify project risks, and opportunities for improving processes
  • Develop strong working relationships with external client personnel, and anticipate client needs
  • Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
  • Help monitor various engagement related processes, such as engagement planning
  • Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
  • Excellent listening, influencing, interpersonal and presentation skills
  • Ability to address all relevant information/data and develop practical approaches
  • Adept at resolving complex problems
  • Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
  • Competent at meeting tight deadlines, performing high-quality work and diligent follow up
  • A minimum of 7 years in a related field
4

Account Support Associate Resume Examples & Samples

  • Assist with budget setting analyse / challenge work in progress, summarise costs against budget and highlight overruns
  • Work closely with the GTH (Global Talent Hub) in delegating routine admin tasks
  • Ensure proper and efficient communication within the audit team (including multilocation engagement teams) and with the client
5

Account Support Associate Financial Analyst Resume Examples & Samples

  • Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
  • Act as the knowledge manager for the engagement team, and manage databases and/or websites
  • Develop strong working relationships with external client personnel, and anticipate client needs
  • Collaborate with the account team and resource management, to schedule staff and resolve issues
  • Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
  • Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
  • English language skills - excellent written and communication
  • Excellent listening, influencing, interpersonal and presentation skills
  • Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
  • Adept at summarizing and concluding activities, applying appropriate documentation standards
  • A minimum of 3-5 years in a related field
6

Account Support Associate Resume Examples & Samples

  • Maintain strong working relationships with external client personnel, and anticipate client needs
  • Coordinate risk management processes, such as engagement letters, client continuance, independence, compliance and other regulatory requirements
  • Manage engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets)
  • Excellent listening, influencing, interpersonal and presentation skills; cultural experience and international savvy a plus
  • Understanding of governing policies and IRS rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
  • Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Access, web-based tools and EY proprietary software
  • A minimum of 5-7 years in a related field
7

Account Support Associate Resume Examples & Samples

  • Identify, disseminate and communicate appropriate knowledge to key stakeholders
  • Challenge the way the team works to ensure that the appropriate resource is used for the engagement teams, including ongoing management and review
  • Day-to-day communication and management of tasks performed by the Global Talent Hub
  • Identify, review and submit knowledge to appropriate databases
  • Manage and set expectations of stakeholders and clients as appropriate
8

Senior Account Support Associate Merchant Sales & Solutions Resume Examples & Samples

  • Assist with the preparation and delivery of customized sales material and proposals with merchants
  • Foster productive relationships with the client and the Visa organization
  • Bachelor’s degree required; a minimum of 2 years business and/or sales experience, preferably in the payments industry
  • Excellent analytical skills, and a proven track record of building out and executing custom reporting
  • Proven ability to produce quality work with efficiency, professionalism and with demonstrated trouble shooting/problem solving skills
  • Ability to effectively create and deliver presentations to clients
9

Account Support Associate Advisory Resume Examples & Samples

  • Participate in engagement/account team meetings, review items discussed, and act/plan accordingly
  • Act as the knowledge manager for the engagement team, and manage databases and/or websites
  • Manage stakeholder expectations, project plans and communications, and provide updates as needed
  • Proactively identify project risks, and opportunities for improving processes
  • Help coordinate multi-location engagements, using effective communications
  • Develop strong working relationships with external client personnel, and anticipate client needs
  • Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
  • Capture and share knowledge with key stakeholders, using agreed channels
  • Collaborate with the account team and resource management, to schedule staff and resolve issues
  • Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
  • Help monitor various engagement related processes, such as engagement planning
  • Help the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets). Work with the Financial Management Associate on these issues
  • Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
  • Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
  • Strong organizational, analytical, mathematical, project management and customer service skills
  • English language skills - excellent written and communication
  • Excellent listening, influencing, interpersonal and presentation skills
  • Ability to address all relevant information/data and develop practical approaches
  • Adept at resolving complex problems
  • Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
  • Confident at working effectively within an account team and with client personnel, and in a virtual or distributed team environment
  • Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
  • Competent at meeting tight deadlines, performing high-quality work and diligent follow up
  • Adept at summarizing and concluding activities, applying appropriate documentation standards
  • Adept at protecting confidential and proprietary information
  • Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)
  • A minimum of 3 years in a related field
10

Account Support Associate / Financial Analyst Resume Examples & Samples

  • Manage stakeholder expectations, project plans and communications, and provide updates as needed
  • Proactively identify project risks, and opportunities for improving processes
  • Help coordinate multi-location engagements, using effective communications
  • Act as a central point of contact for the assigned engagement(s)
  • Gain in-depth knowledge about the services the engagement provides, and utilize that knowledge to recommend ways to improve the service offered
  • Capture and share knowledge with key stakeholders, using agreed channels
  • Coordinate risk management processes, such as engagement letters, client continuance, independence, family tree, pre-approval and other regulatory requirements
  • Help monitor various engagement related processes, such as engagement planning
  • Gain a strong knowledge of the service line and the engagement, and of Ernst & Young's structure, key personnel and firm policies/procedures
  • Strong organizational, analytical, mathematical, project management and customer service skills
  • Ability to address all relevant information/data and develop practical approaches
  • Adept at resolving complex problems
  • Understanding of independence rules, with an ability to and use firm tools, such as Global Tool for Acceptance & Continuance (GTAC), Business Relationships Evaluation & Tracking (BRET), Global Independence system (GIS), and Global Financial Industry Services (GFIS)
  • Ability to effectively manage concurrent projects, and prioritize multiple tasks, including multi-location coordination
  • Competent at meeting tight deadlines, performing high-quality work and diligent follow up
  • Adept at protecting confidential and proprietary information
  • Proficient in standard and service line-specific software applications and databases such as Microsoft Excel, Project, and Global Accounting & Auditing Information Tool (GAAIT)
  • A minimum of 7 years in a related field
  • Prior project management experience
11

Account Support Associate Seattle Resume Examples & Samples

  • Help coordinate multi-location engagements, using effective communications
  • Collaborate with the account team and resource management, to schedule staff and resolve issues
  • Submit press releases, Securities & Exchange Commission (SEC) filings and instructions on time
  • Adept at summarizing and concluding activities, applying appropriate documentation standards
  • Adept at protecting confidential and proprietary information
12

Account Support Associate Resume Examples & Samples

  • May help coordinate multi-location engagements, using effective communications
  • Gain a strong knowledge of the service line and the engagement, and of EY's structure, key personnel and firm policies/procedures
  • Strong organizational, analytical, mathematical, project management and customer service skills and good attention to detail
  • Proficient in standard and service line-specific software applications and databases such as Microsoft Excel (advanced functions of excel required), Project, and Global Accounting & Auditing Information Tool (GAAIT)
  • A minimum of 5 years in a related field requiring strong analytical skills
13

Account Support Associate Resume Examples & Samples

  • Coordinate and manage multi-location engagements
  • Proactively contribute to engagement/account team meetings with strategic client and industry insights
  • Proactively identify project risks and opportunities for improving processes
  • Act as the knowledge manager for the engagement team, managing internal databases and/or portals designed to facilitate global team communications and coordination of go-to-market strategy
  • Manage stakeholder expectations, project plans and communications, and provide status updates as needed to continuously move forward in the service delivery process
  • Complete ownership of engagement economics (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets), proactively collaborating with relevant team members (e.g. Financial Management Associate) to resolve any issues that may arise
  • Develop strong working relationships with external client personnel, anticipating client needs and communicating with EY account team leadership
  • Collaborate with the account team, business development and resource management teams as necessary to achieve team goals
  • Monitor and track engagement processes such as Securities & Exchange Commission (SEC) filings and instructions on time
  • Gain a strong knowledge of the service line and the engagement, and EY's structure, key personnel and firm policies/procedures
  • Strong data analytics and excel skills (e.g. - pivot tables)
  • Ability to address all relevant information/data and develop practical approaches to solving problems
  • Possess creative and curious approach to tackle complex challenges, leveraging internal tools and resources to achieve favorable results
  • Results-oriented approach to drive improvements in engagement economics (financial systems, relationship management tools, revenue pipeline, sales cycle reports, risk assessments)
  • Proven ability to work independently with minimum supervision, and collaboratively with virtual teams
  • Ability to effectively manage concurrent projects, and prioritize multiple tasks including multi-location coordination
  • Adept at summarizing and concluding activities, applying appropriate documentation standards and lessons learned
  • Proficient in standard and service line-specific software applications and databases
  • A minimum of 4 years professional work experience
  • Financial analytics, business development and project management experience
  • Prior direct client service a plus
14

Account Support Associate Resume Examples & Samples

  • Adds value through recognition of clients and client-serving personnel
  • Coordinate client networking meetings and events
  • Assurance only: Coordinate with clients for inventory stock count
  • Ensure that workload within the team is distributed evenly and that priorities are met to suit changing business needs
  • Manage and meet deadlines
  • Provide support to other members during busy periods and in case of varying workload
  • A Graduate degree in commerce or business would be preferred
  • A minimum of 3-5 years of experience of working as administrative assistant or coordinator
  • Intermediate knowledge of Microsoft Word, PowerPoint and Excel
  • Lotus Notes knowledge is an advantage
  • Exposure of working within a multi-national multi-cultural corporate environment
  • Possesses deep knowledge of the types of services the Firm/engagement/practice provides. Adds value through recognition of clients and client-serving personnel. Is actively involved and knowledgeable about the services the engagement/practice is providing
  • Good coordination and planning skills
  • The confidence to proactively make decisions as and when required
  • The confidence and ability to interact with staff at all levels
  • A flexible professional approach
  • A quality driven approach, consistently aiming for high standards
  • Knowledge of finance
15

Account Support Associate Resume Examples & Samples

  • Ensure appropriate training is provided to close skills gaps and continually develop and motivate the team
  • Monitor workloads within the ASA team to ensure priorities are met to suit changing business needs
  • Ensure adequate resource and cover is provided for allocations by the team during office hours
  • Ensure consistent quality of output of all team members
  • Act as an ambassador for the firm and a role model to the ASA community
  • Coach, mentor and act as a sounding point to other ASAs
16

Account Support Associate Resume Examples & Samples

  • Co-ordination of the planning process for key client engagements with particular reference to EY client acceptance/continuance processes, engagement agreements etc
  • Assist in resource allocation, budget creation and ongoing monitoring
  • Plan and book staff on timely basis for main audit and ad-hoc projects; coordinate ad-hoc resourcing requirements (clash identification and resolution etc)
  • Work closely with FMA (Financial Management Associate) on all working capital elements of the account
  • Liaise closely with key account stakeholders (internal and external) on an ongoing basis
  • Schedule and manage meeting schedule (internal and external), take minutes and monitor/follow up actions as appropriate
  • Maintain partner review schedule, booking time as applicable
  • Monitor engagement progress in line with agreed timetable identifying potential issues/delays and communicating with the relevant part(ies) on such delays
  • Seen by client as central contact for non-technical account management queries
  • Maintain trackers to ensure deadlines are not missed (e.g. statutory deadlines, archiving)
  • Regular and accurate monitoring of Estimate to Complete (ETC) information
  • Billing schedule creation, action and issuance. Assist where required on credit control for engaged account
  • As this is an evolving role, additional adhoc duties will also apply and the above list is not exhaustive
17

Temporary Account Support Associate Resume Examples & Samples

  • Recognize the importance of keeping sales/customers informed by providing feedback in a timely manner until any pending issues are resolved
  • Maintain proper documentation to help avoid/reduce chargebacks – assist in researching any chargebacks that are received
  • Responsible for all aspects of customer order processing from receipt of order through shipment
  • 1 to 3 years customer service experience preferred
  • Must be able to prioritize workload
  • Proficient in Microsoft Word, Excel & Outlook helpful
18

Account Support Associate, Cambridge Resume Examples & Samples

  • Engagement administration and non-technical project coordination activities
  • Provide support in ensuring the budget, invoicing and supporting analysis for fee negotiations are prepared accurately, and on a timely basis
  • A keen desire to learn, preferably with experience in a professional services environment
  • Numeracy skills and the ability to learn and understand calculation of financial measures
  • Experience of tracking actual costs against budget on a project and an understanding of financial measures
19

Account Support Associate Resume Examples & Samples

  • Day to day support to client teams, their activities and service delivery of audit engagement
  • Finance analysis & general administration
  • High level of competency in MS Office, in particular use of MS Excel
20

Client Account Support Associate Resume Examples & Samples

  • Demonstrated knowledge of Cigna's Products, health insurance or employee benefit experience
  • Ability to work independently as well as in a team environment and proactively with internal and external partners
  • Ability to consistently meet tight deadlines and work under pressure
  • Ability to quickly understand the Clients’ needs and expectations
  • Strong working knowledge of Microsoft Outlook, Word, Excel and Internet Explorer is required
  • Experience working with Adobe acrobat products
  • Proven problem solving capabilities
  • Strong internal customer focus, with the ability to multitask, due to continually shifting priorities
  • A positive attitude and strong self-motivated work ethic
  • Seasonal overtime required
  • 3-5+ years product/benefits background and experience with CIGNA or other Healthcare company is desirable
  • Experience in a fast paced environment a plus
21

Account Support Associate Resume Examples & Samples

  • Improve engagement efficiency by transfer of engagement administration and project management tasks from senior audit team members to the ASA
  • Promote pro-active coordination with EY teams and client
  • Professionalise the delivery of tasks
  • Provides a central coordinating point of contact for global EY teams and client
  • Strong numeracy skills and the ability to learn and understand calculation of financial measures
  • Strong analytical and attention to detail skills
  • Ownership of entire processes from beginning to end
  • Self-motivated with ability to manage your own deadlines and prioritise accordingly
  • Communicate effectively with senior stakeholders and lead interactions with them
  • Driven personality and can do attitude with willingness to improve processes
  • Proven experience of project coordination, planning, managing and prioritising work and completing projects on an accurate and timely basis
  • Proven experience of owning and delivering projects on own initiative
  • Proven experience of pro-actively managing upwards to ensure deadlines are met
22

Client Account Support Associate Resume Examples & Samples

  • Research and resolve day to day questions from clients and partners
  • High utilization of phone skills to resolve client inquiries
  • Respond to both telephonic and email inquiries in a professional, accurate and timely manner
  • Obtain and maintain a strong working knowledge of all products and system applications necessary to support the client
  • Maintain a very organized work environment while fielding a variety of questions and tasks from different resources
  • Must be able to differentiate a system issue vs. data issue and follow triage process to resolve
  • Perform necessary updates to correct data discrepancies and effectively communicate root cause and resolution to clients and matrix partners
  • Ability to identify, track and report issues or enhancements required to meet current industry standard business rules and functionality
  • Ability to complete tasks within specified project timelines
  • Strong analytical problem solving and decision making skills
  • Ability to understand complex oral and written direction as well as technical information
  • Strong commitment and teamwork skills
  • Self-motivator, detail oriented and willingness to adapt to department and company needs
  • 3+ years customer service experience; 1 year minimum healthcare industry preferred
23

Account Support Associate Resume Examples & Samples

  • Demonstrating a keen desire to learn in understanding account management, assisting with budget setting analysis, challenge work in progress, summarise costs against budget and highlight overruns to the account team members
  • Acting as a key point of contact for clients, dealing with non-technical account coordination queries and proactively building relationships throughout the period of the audit
  • Work closely with the GDS (Global Delivery Service) in delegating routine admin tasks - supervise and monitor the work of the GDS function maintaining overall responsibility for task completion
  • Communicating relevant client information to account teams and ensuring client care surveys are distributed as appropriate and the actions required are properly communicated to the account teams
  • Ability to plan & manage own workload with minimal direction and complete projects on an accurate and timely basis
  • Strong communication skills, specifically questioning, listening and writing
24

Account Support Associate Resume Examples & Samples

  • Act as the primary country contact for customers on all escalations
  • Handle phone calls/emails and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customers
  • Invite customers to participate in telephone problem resolution using available tools to diagnose and resolve technical problems
  • Facilitate or escalate customer issues and complaints, both internally and externally
  • Co-ordinate all consumable calls in order to enable dispatch of Xerox & Multi-vendor consumables to customers
  • Co-ordinate all Break/Fix calls in order to enable dispatch of Xerox & Multi-vendor engineers to customers
  • Liaise with Various Helpdesks, Xerox and Third Party Service Providers escalating through these avenues to close
  • Flexibility to take on additional tasks as directed by Team Lead
  • Validate Customer details and requirements on data entry, categorize and deal with appropriately
  • Maintain accurate database information
  • Obtain call closures details on all dispatched calls
  • High School Diploma / (GED) / Secondary School GCSE or equivalent Leaving Certificate
  • Knowledge of Computers and basic understanding of Networks, with an excellent knowledge of MS Office
  • Proven record of delivery of excellent customer service with a minimum 6 months experience in multi-cultural customer service Call Centre environment
  • Effective interactive skills and ability to work as part of a team
  • Fluency inEnglishand one of the following languages:Dutch, Flemish, Danish, Finnish, Swedish or Norwegian
  • Able to control interactions with customers using persuasion and influencing skills
  • Aptitude for understanding and solving problems in a methodical and logical manner
  • Willing to assume responsibility for customer problems
  • Able to maintain and project a helpful and courteous attitude in any circumstances
25

National Account Support Associate Resume Examples & Samples

  • Work with National Account Managers in designing, building, and uploading menus for onboarding restaurants
  • Conduct ongoing menu updates and QA ensuring we provide customers with excellent menu user experiences
  • Ensure timely delivery of Amazon Restaurants assets to onboarding merchants such as: tablets, marketing material, and Amazon Restaurants training material
  • Schedule and conduct Amazon Restaurants tablet training via various media channels
  • Cultivate and grow relationships with National Account Managers and National Account POCs
  • Build standardized marketing campaigns targeting brands identified by National Account team
  • Ensure that our merchants receive the highest level of operational merchant support
  • Identify areas for process improvement and contribute to building and improving SOPs
  • Proven track record of consistently exceeding goals
  • Available for occasional domestic business travel
  • Experience with Microsoft Office Suite (Excel, Word, PPT, Outlook)
  • Restaurant or food delivery industry experience
  • Ability to adapt quickly to shifting priorities
26

Account Support Associate Resume Examples & Samples

  • Participate in engagement/Project team meetings, review items discussed, and act/plan accordingly
  • Collaborate with the Project team and resource management, to schedule staff and resolve issues
  • Assist the engagement team with engagement economics matters (e.g., hours/budgets/estimates to complete, fees, billings, Work in Process spreadsheets)
  • Use a variety of technology applications/protocol - vulnerability scanning tools, application security testing solutions and network assessment utilizes to identify security vulnerabilities
  • Assist in the analysis of vulnerabilities to identify to determine severity and risk to client environments
  • Generate consolidated reports based on vulnerability scan results to help identify necessary remediation tasks
  • Perform custom data processing and scripting to aid and cross check vulnerability reports and automation
  • Monitor generation and distribution of reporting dashboard to identify anomalies and ensure timely reporting
  • Perform troubleshooting of issues with network scanning and security assessment tools
  • Build and operate intelligent automation – robotic processing (software bots)
  • A Bachelor Degree (possible areas of study include Computer Science, Mathematics, Engineering)
  • Working knowledge/experience of network systems, security principles, and applications
  • Strong organizational, mathematical skills and good attention to detail
  • Ability to address relevant information/data and develop practical approaches
  • Ability to effectively manage concurrent projects, and prioritize multiple tasks
  • Ability at summarizing and concluding activities, applying appropriate documentation standards
  • Proficient in advance functions in Excel
  • Familiarity with multiple operating systems: Unix/Linux/Windows
  • Hands-on experience with vulnerability scanning tools such as Qualys, Rapid7 -Nexpose, or Tenable – Nessus
  • Coding experience – particularly with vendor applications from Blue Prism, Automation Anywhere, or any RPA
27

Client Account Support Associate Resume Examples & Samples

  • Responsible for researching complex inquiries, solving non-routine problems using independent judgment and discretion, and ensuring Client Advocate/Select Account Manager have appropriate information to respond to the client
  • Demonstrate the ability to work with appropriate Cigna resources to resolve complex service issues
  • Possess extensive knowledge of products and services and a thorough understanding of clients in the book of business
  • Develop and maintain effective business partnerships to ensure service requests are actively managed; communicate clearly, accurately and effectively with all business partners
  • Fully support Client Advocate and Select Account Manager in achieving their business goals and objectives in persistency, profitability, growth and service
  • Participate in regularly scheduled feedback and information exchange sessions with key business partners
  • Training and mentoring of less experienced team members
  • Identify process improvements and participate in cross functional projects
  • High degree of technical expertise on products, services and processes
  • Ability to multi-task and set priorities to achieve goals
  • Proficient in tools and systems required for the role
  • Ability to and accept tasks and see them through to completion
  • Ability to analyze and solve problems based on specific situations
28

Account Support Associate Resume Examples & Samples

  • Communicate clearly & promptly with sales/customers/PVH internal depts using excellent verbal/writing and problem solving skills via phone / e-mail
  • Keep sales informed on all new orders received and their status providing reporting as needed regarding allocations, ship windows etc
  • Review EDI reports multiple times per day as orders are received to ensure that all valid customer orders accept into ACS
  • Work closely with Warehouses on advising any containers needed ( for specific customer orders marked hot), timing of pick tkts (ensuring we are allowing enough processing time), and any related routing issues Also collaborate with Strategic Services to ensure we are adhering to customer specific packing & routing requirements on these orders
  • Process all orders (both manual and EDI, distro and bulk) in a timely manner with accuracy and attention to detail so that bookings are correct (including sample requests / expedited routing)
  • Maintain a friendly, courteous and positive attitude at all times with the ability to effectively resolve complaints in a calm and professional manner (even when dealing with difficult situations)
  • Utilize multi-tasking skills to process daily workload including but not limited to: reviewing instocks, allocating orders, requesting credit releases, dropping pk tkts, reviewing projection holds, pack & holds, partials etc
  • Excellent written & verbal communication skills required
  • Excellent organizational skills needed