Customer Support Associate Resume Samples

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RC
R Conn
Randal
Conn
201 Gia Mall
Phoenix
AZ
+1 (555) 700 1379
201 Gia Mall
Phoenix
AZ
Phone
p +1 (555) 700 1379
Experience Experience
Philadelphia, PA
Customer Support Associate
Philadelphia, PA
Luettgen-Zieme
Philadelphia, PA
Customer Support Associate
  • Properly manage and document all work performed as part of ticket queue management
  • Performs other related duties as assigned by responsible manager and/or business unit manager
  • Providing key information from customer interactions to management to make business decisions
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Participate in activities designed to improve customer satisfaction and business performance
  • Maintaining follow-up work lists as assigned by the Supervisor or Manager
  • Gather data, troubleshoot, and work to provide resolutions to end users and SAP Fieldglass’ partners
Boston, MA
Aws-technical Customer Support Associate
Boston, MA
Hessel and Sons
Boston, MA
Aws-technical Customer Support Associate
  • Acting as an advocate for our customer, reporting and acting on observed areas for improvement
  • Assisting with customer communication during AWS critical launches and support events
  • Assuming responsibility for developing detailed knowledge about specific product lines and features
  • Working with other customer support teams to ensure a consistent and high-quality level of support
  • Providing prompt, efficient, detailed, customer-oriented service to AWS customers
  • Making sure internal knowledge reference pages are updated
  • Being a voice and advocate for our customers when something doesn’t feel right
present
San Francisco, CA
Ariba Customer Support Associate Trilíngue
San Francisco, CA
Wiza Group
present
San Francisco, CA
Ariba Customer Support Associate Trilíngue
present
  • Provides general assistance to other teams within Global Customer Support and Ariba
  • Ensures that individual performance meets or exceeds the department standards
  • Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, web-form and phone
  • Resolves 80% of issues without escalation
  • Respond to customer inquiries in a timely manner and within service level objectives
  • Successfully documents all requests through the CRM system while adhering to all documented procedures
  • All other duties as assigned
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Brigham Young University
Bachelor’s Degree in Business Administration
Skills Skills
  • Reliable and professional, decisive, stress-resistant, comfortable speaking with clients at all levels, able to cope with heavy workload and quick to act
  • Strong attention to detail with good organizational skills and ability to complete accurate data entry
  • Attention to detail: Strong attention to detail and can follow protocol
  • Dependable with strong attention to detail
  • Highly transferable sales and service skills
  • Very good IT user skills and comfortable using business tools
  • Excellent organization and attention to detail skills
  • Excellent computer navigation skills and PC Knowledge
  • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
  • Communicate the service process to our customers as a viable solution to resolve a product quality issue
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15 Customer Support Associate resume templates

1

Customer Support Associate Resume Examples & Samples

  • Provide customer service support by responding to phone and email inquires
  • Respond to customer support tickets and assist with general technical support issues
  • Assist with billing service related issues as well as run bi-weekly lead reports and send to partnering business schools
  • Run monthly reports used for client retention activities
  • Provide client support during online events
  • Satisfy customer and client needs and expectations
  • A 4 year degree
  • Strong, demonstrable written and verbal communications skills
  • Project management, account management and/ or client services experience
  • Experience with webinars or virtual events is a plus
  • Familiarity with e­commerce and CRM systems
  • Proficiency in Excel along with a digital literacy
  • Excellent organization and attention to detail skills
  • Strong English communication skills
  • Ability to understand and anticipate internal and external customer needs with the ability to think creatively and problem solve efficiently
  • Ownership and accepts responsibility for outcomes and results
  • Confidence and accountability in accomplishment of business goals and objectives
  • Ability to collaborate
2

Customer Support Associate Resume Examples & Samples

  • Facilitate the customer’s delivery experience by providing exceptional service
  • Trouble-shoot and schedule product repair visits
  • Communicate the service process to our customers as a viable solution to resolve a product quality issue
  • Educate the customer about the nuances of the delivery process and anticipate any obstacles and challenges
  • Collaborate with staff members in our stores and distribution centers to ensure a smooth delivery process for the customer
  • May also manage final payment
3

Customer Support Associate Resume Examples & Samples

  • Maintain website management and resolution of customer issues
  • Communicate with outside Sales personnel to ensure awareness of and alignment with AMETEK goals and customer needs
  • Ensure compliance to US Export Regulations
  • Answer main phone line and ensure conference room area is always meeting ready
  • 3-5 years as a Customer Service Representative in MRO / Aftermarket required
  • Prior contracts experience is preferred
  • Must have ability to explain things in front of technical/non-technical people
  • Ability to handle stress and demonstrate strong problem solving ability
  • The candidate should be active, self-motivated, a quick learner, and innovative
  • Experience must include negotiation and bid and cost proposal experience
4

Customer Support Associate Resume Examples & Samples

  • Field inbound phone requests from OncoEMR and OncoBilling clients
  • Establish rapport with customers and ensure that their questions and concerns are clearly documented
  • Escalate concerns to relevant individuals across the Customer Support team and beyond at Flatiron
  • Properly manage and document all work performed as part of ticket queue management
  • Be creative and help advance Flatiron oncology products in innovative ways
  • Ensure timely case follow-up with all clients
  • Be able to work independently and as well as in a team environment
  • Develop and execute short-term actions to resolve complex client issues
  • Occasional travel
5

Customer Support Associate Resume Examples & Samples

  • Answering inbound calls as well as making outbound calls
  • Placing orders in the system using applicable coding format for custom, gas permeable and disposable lenses
  • Converting refraction and K readings in order to determine prescription for custom lenses
  • Tracing orders through the carriers that we use
  • Entering faxes that come in to the call center
  • Giving product information and pricing to our customers
  • Explaining all policies and warranties when needed
  • Handling problems with shipments, errors on orders and enforcing the no return policy on custom boxes
6

Customer Support Associate Resume Examples & Samples

  • The Customer Support Associate primary function is to effectively support Ariba applications for both internal and external customers. Support includes site navigation and system troubleshooting as well as interfacing with other Ariba teams to ensure world-class service. Assistants will provide complete satisfaction for all customer interactions
  • Working in a customer service call center or help desk environment strongly preferred
  • Working within structured time frames that provide limited flexibility
  • External and Internal client experience
  • Experience with creative problem solving for customers
  • Associates or Bachelor’s Degree Preferred
7

Customer Support Associate Resume Examples & Samples

  • Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, webform and phone
  • Resolves 80% of issues without escalation
  • Conducts all customer interactions in a manner that presents Ariba in a positive light. Specialists are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba
  • Ensures that individual performance meets or exceeds the department standards
  • Bachelor’s degree or 2-year Technical school degree preferred
  • Minimum of 1 year work experience preferred
  • Customer focus and stress tolerance
  • Superior communication and telephone skills
  • Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
  • Strong troubleshooting and problem-solving skills
  • Ability to adapt support style to align with the technical capabilities of the customer
  • Fluency in at least one foreign language is highly desirable
  • Experience or education in working with individuals from diverse cultures preferred
8

Customer Support Associate Resume Examples & Samples

  • Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
  • Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
  • Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits…)
  • Document transactions in CRM system
  • Create content for knowledge base systems
  • Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
  • Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques
  • To seek out opportunities to add value to customers during all interactions,
  • Diagnosing and anticipating current and future customer learning needs and provide assistance with both
  • Resolve 80% of functional questions on first contact
9

Customer Support Associate Resume Examples & Samples

  • Heavy phone and email communication with customers
  • Meet or exceed the quality and productivity goals assigned by management
  • Demonstrate clear and polite written and oral communication
  • Maintain a positive and professional demeanor with customers at all times
  • Demonstrate an appropriate sense of urgency for email response times and phone service levels
  • Follow company policies and processes in order to process customer requests appropriately
  • Use customer service tools in order to provide an accurate response and an exceptional customer experience
  • Escalate customer issues appropriately and correctly
  • Proactively communicate system and process issues and customer feedback trends to management
  • Exceed customer expectations by going above and beyond
  • Associate’s degree or at least one year of customer service or related experience
  • Ability to navigate multiple computer systems and platforms
  • Authorized to work in the U.S. without sponsorship
  • Experience troubleshooting problems
  • Experience working with customers via email and over the phone
  • Demonstrated ability to work as an effective team member
  • Fluency in German, French or Portuguese
10

Customer Support Associate Resume Examples & Samples

  • Exhibit good communication and analytical skills as this role will interface with the customer, freight forwards, and the FAA, and Spares leadership for all Spare shipments
  • Be responsible for continuous change in the area, and help development and use of ACE and Lean Manufacturing tools to best support our customers.     
  • Warehouse experience
  • SAP experience
  • Inventory experience
  • US Person or US Citizen
11

Customer Support Associate Resume Examples & Samples

  • Responsible for integrity and accuracy of data entry at branch level
  • Responsible for data entry of contract employee new hire information, including client invoicing data and payroll and tax data. Also responsible for data entry of contract employee termination information including reasons and dates
  • Responsible for contractor payroll process including collection, entering and verification of hours to include timecard collection
  • Collect, track and audit contractor expense reports
  • Assist Business Operations Associate in the maintenance of the travel log
  • Possess general knowledge of payroll and benefits, including employment agreements, health insurance and 401K
  • Main point of contact for problem resolution involving contract employee payroll and benefits
  • Establish and maintain effective relationships with internal and external customers and gains their trust and respect
  • Responsible for contractor orientations including all new hire and rehire contractor paperwork required
  • Responsible for data integrity for all information entered into Peoplesoft
12

IT Customer Support Associate Resume Examples & Samples

  • Responsible for overall frontline support for staff; resolves problems by addressing staff needs promptly and courteously
  • Provide technical software support and information via phone, email or in person to Chemonics’ employees allowing them to make the best use of their desktop or laptop computer and the online resources available to them; supported software includes: Microsoft Windows Operating Systems, Microsoft Office Suite, Internet Explorer, Adobe Acrobat Reader and a host of Chemonics’ web-based, proprietary applications
  • Proactively maintain hardware equipment, printers and networking equipment as necessary and ensure that supplies are available; responsible for tracking, monitoring and supporting corporate printers. Maintain printer inventory
  • Track all service requests to ensure appropriate service and follow up is provided to the customer
  • Assist with training and supporting end-users on new corporate hardware and software applications
  • Performs other duties and responsibilities as required
  • Bachelor’s degree required, or equivalent combination of education and work
  • Minimum 1 year hands-on experience with hardware and software troubleshooting
  • Demonstrated understanding of networking and system administration principles of Active Directory, SMS and modern windows environments
  • Expert proficiency in Microsoft applications; expertise in other software from other manufacturers strongly preferred
  • Familiar with topics related to information technology and international development
  • Demonstrated ability to provide input to or write reports or documentation; ability to communicate orally in a clear, concise and persuasive manner
  • Strong organizational and work prioritization skills with an attention to detail
  • Proven ability to work independently in a fast-paced environment, handle multiple tasks, prioritize workload and complete work
  • English proficiency required; foreign language skills a plus
13

AWS Technical Customer Support Associate Resume Examples & Samples

  • Working with other customer support teams to ensure a consistent and high-quality level of support
  • Being a voice and advocate for our customers
  • Ability to summarize technical customer issues into notes that are readable by other parties (you can paraphrase a complex issue while writing for comprehension)
  • A drive to dig into the details of a system or process to solve customer problems
  • Able to learn new technologies and help customers succeed
14

Customer Support Associate Resume Examples & Samples

  • Excellent active listening and written/verbal communication skills required to
  • Quickly and accurately understand the need of callers seeking information
  • Provide responses and/or solutions that address the specific needs of each caller, while complying with Alkermes program guidelines
  • Document call details with attention to data integrity for analysis supporting business objectives
  • Communicate issues, updates and resolutions to internal and external stakeholders
  • Ability to multi task, problem solve and work independently
  • Effectively plan, prioritize, execute, follow up and anticipate problems
  • Manage multiple projects in fast-paced, deadline driven environment
  • Work collaboratively across multiple stakeholder groups
  • Demonstrated ability to work collaboratively in a team environment and as an independent contributor
  • Critical thinking and problem solving skills needed to address customer concerns and to identify and execute solutions
  • Ability to support programs needs as necessary
  • Availability to support program operations beginning at 9am ET, Mon-Fri
  • Accommodate approximately 5% overnight travel for
  • Minimum 2 years of experience working with health insurance including time spent working at and to have a good understanding of how, or experience working in a reimbursement hub program preferred
  • Experience working in a high volume patient services program preferred
  • General knowledge of health plan reimbursement requirements for specialty injectable products. Specifically ones that are covered by both medical (AOB) and pharmacy benefits
  • Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space
  • Experience and understanding importance of reimbursement hub metrics and operations in the pharmaceutical industry
  • Proficiency in Microsoft Outlook, Word, Excel, and Power Point
  • Program /product launch experience a plus
15

Employee Assistance Programs Worklife Customer Support Associate Resume Examples & Samples

  • 1-2 years experience in call center environment; Required
  • 1-2 year Behavioral Health experience; Preference
  • Experience preferred in a social, psychological or human service field providing client support; Required
16

Customer Support Associate Resume Examples & Samples

  • Maintain broad knowledge of client products and/or services
  • Ability to learn including strong problem solving skills
  • Able to rotate shifts, as needed
17

Customer Support Associate Resume Examples & Samples

  • BA/BS degree and 1 year equivalent experience
  • Strong analytical, problem solving and financial skills
  • Ability to interact verbally and through written electronic communication with a top-notch sales force, partners and
  • Ability to anticipate, prioritize, and delegate work activities and leverage indirect resources to meet objectives
  • Ability to represent client to the Account/Partner, build rapport and serve as their client "expert" to partner with them
18

Customer Support Associate Resume Examples & Samples

  • Demonstrated adaptability and ability to exhibit flexibility in support of changes
  • Demonstrated ability to make sound, data-based decisions
  • Strong attention to detail with good organizational skills and ability to complete accurate data entry
  • Knowledge of Microsoft Office required
  • Hands-on experience with SAP or EDI a plus
  • Proactively builds a good understanding of the customer to ensure own work is responsive to customer needs
  • Prioritizes work according to business needs
  • Demonstrates the ability to deliver results during uncertainty, change and ambiguity
  • Actively seeks feedback about self and is open in providing feedback to peers in a constructive way
19

Customer Support Associate Industrial Solutions Resume Examples & Samples

  • Bachelor’s degree in a Business, Science, Supply Chain or related field
  • Demonstrated effective communication and interpersonal skills with the ability to actively listen
  • Demonstrated ability to follow defined procedures and standards while learning new tasks, assignments, and processes
  • Demonstrated experience resolving problems in a fast-paced environment with the ability to successfully coordinate, prioritize, and execute multiple tasks/activities simultaneously
  • Ability to work in a rapidly evolving environment in workflow is unpredictable and flexibility, adaptability, and team oriented interaction is important for success
  • Business/math acumen, including ability to think critically and recognize inconsistencies in numbers
  • Accepts and deals effectively with dynamic change and supports colleagues through it
  • Proactively helps others and responds to their business needs to build strong working relationships
20

Customer Support Associate Resume Examples & Samples

  • Acts as a first line of contact responding to any type of customer inquiry: answering calls, responding to customer emails, navigating online account management systems, maintaining customer records
  • Responsible for answering outage and emergency inquiries from customers to ensure accurate and timely response. Initiates work orders for meter readings, service requests, construction and customer program offerings
  • Performs routine collection activities on delinquent accounts, including payment agreements and disconnections for non-payment
  • Responds to customer inquiries and complaints related to routine billing issues and initiates action to resolve. Responsible for general understanding of regulatory rules and regulations to ensure the customer is billed properly
  • Handles simple account adjustments
  • Mentors less-experienced employees as needed
  • A minimum of 0-2 years technical and/or professional experience in related customer service skills; Call Center experience preferred
  • Education or equivalent to a high school diploma. Education or equivalent experience to a two-year degree from an accredited college or university preferred
  • Demonstrated effective interpersonal, verbal and written communication skills
  • Demonstrated ability to use Microsoft Office Suite programs and Windows-based customer information systems
  • Ability to successfully complete web-based pre-employment screening assessments
  • Demonstrated proficiency in basic math
  • Ability to work under minimal supervision
21

Customer Support Associate Resume Examples & Samples

  • Serve as the first point of contact for incoming calls to the main company line
  • Manage large amounts of inbound and outbound calls in a timely manner, responding to the caller’s needs or directing them to the appropriate party
  • In a timely fashion, pleasantly and courteously provide support in every means of interaction with the client
  • Build sustainable relationships and engage clients by going the extra mile
  • Properly documenting client interaction within the LIMS
  • Maintaining follow-up work lists as assigned by the Supervisor or Manager
  • Understanding the set of structured questions and responses as they relate to the products Ambry provides
  • The working shift for this position is Monday-Friday, 5:00AM-1:30PM PT **
  • Strong phone and verbal communication skills, displaying professionalism and active listening abilities
  • Previous experience in health care or clinical laboratory is preferred
  • Previous experience in the customer service field is preferred
  • Minimum certifications/educational level
  • Possesses a high school diploma degree or higher. A copy of school transcripts or diploma is required for the employee file
22

Customer Support Associate Resume Examples & Samples

  • Responding to incoming customer requests through standard phone and email channels
  • Resolving basic customer support requests through email and phone
  • Prioritizing and managing customer issues that are being handled by other internal teams
  • Assisting customers with software questions and issues and billing and payment information
  • Assisting customers with energy reduction procedures
  • Establishing productive, professional relationships internally and with key customer personnel
  • Providing key information from customer interactions to management to make business decisions
  • Clean and professional communication skills
  • Strong problem-solving and organizational skills
  • Ability to apply creativity and objectivity while solving technical problems
  • Ability to quickly learn new technology
  • Ability to manage high-stress situations calmly and effectively
  • Ability to actively contribute to multiple, concurrent projects
  • Minimum of B.A. or B.S. undergraduate degree or equivalent experience
  • Prior experience within and/or passion for the clean tech sector
23

Technical Customer Support Associate Resume Examples & Samples

  • Handle questions via phone addressing hardware, software, cable, internet or telephone related issues
  • Reporting/escalating issues through the appropriate channels
  • Effectively communicate information with customers and team members
  • Diagnosing and providing a path to resolve various technical issues
  • Proactively identify ways to avoid recurrence of customer issues by improving processes, reviewing technical articles, and recommending changes
  • Strive to meet highest level of customer satisfaction by resolving customer issues in a professional and timely manner
  • Ability to navigate through multiple software systems while walking customers through a resolution
  • Additional responsibility as business needs
24

Customer Support Associate Resume Examples & Samples

  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures
  • Maintain broad knowledge of client products and//or services
  • Prepare complete and accurate work, including appropriately notating accounts as required
  • Ensure service delivered to our customers meets contractual Key Performance Indicators ('KPIs')
  • Offer additional products and/or service
  • Track, document, and retrieve information in call tracking database
  • High school diploma, with six months of customer service experience preferred
  • Courteous, with strong service orientation
  • Ability to learn, including strong problem solving skills
  • Dependable, with proficient attention to detail
  • Detailed in multi-tasking, including the ability to be flexible and adapt to changes quickly
  • Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
  • Based on location and/or program, additional experience /skills may be required
25

Customer Support Associate Resume Examples & Samples

  • Analyzes, evaluates and addresses customer issues utilizing current company policy. (20%)
  • Reviews, analyzes and corrects errors on customer accounts to ensure accuracy using an online Customer Information System. Communicates correct information to customers in a timely manner. (20%)
  • Researches potential discrepancies on customer accounts and takes appropriate action to verify customer identity, address(es) and delinquent accounts as required. (10%)
  • Handles customer calls to ensure responsiveness to natural gas and other potential emergency situations, exercising caution and adhering to standardized processes. (10%)
26

Customer Support Associate Resume Examples & Samples

  • Take appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims
  • Supply all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping and invoicing
  • Inform the customers about prices, delivery times, content of the order and any other commercial or technical information
  • Intermediate-level (MBO) or equivalent in experience
  • Minimal 2 years previous experience in customer service
  • Independent, problem solver, can-do mentality
  • Fluent in Italian and/ or French and English (An additional language is welcome)
  • Able & willing to work in Netherlands (has a work permit)
27

Customer Support Associate Resume Examples & Samples

  • Answer posts, comments, messages on email platform within an agreed SLA proposal
  • Provide realistic and creative resolution as necessary
  • Ensure urgent/negative items are flagged and help provide strategy to mediate conversations
  • Review and analyze movement of platform based on reports provided
  • Propose, share, and help provide strategies based on insights provided
  • Solve problems: Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions
  • Build and maintain client relationships: Maintain good relationships and community building efforts with taxi drivers and passengers
  • Effectively manage large amount of incoming calls
  • Must possess at least a Diploma in any relevant field
  • At least 1 year working experience in Customer Service
  • Proficiency in using Microsoft products , communication skills in both English & Bahasa
28

Customer Support Associate Resume Examples & Samples

  • Deliver exceptional Customer Experience to our passengers, peers and drivers
  • Answer phone calls and provide email support for our customers
  • Complete documentation for each customer interaction (call and email)
  • Stay up to date with Grab’s promos, incentives, policies and procedures
  • Resolve product or service problems by clarifying the customer's complaint; empathizing with the customer, determining the cause of the problem; selecting and explaining the best solution to solve the problem; coordinate with department for resolution; escalating using escalation procedures if needed and following up to ensure resolution
  • Strive to meet individual and team key performance metrics
  • Be flexible in changing shift schedules and work during weekends and holidays
  • At least two years in college
  • A minimum of six (6) months to two (2) years of call center experience
  • Experience with call and email handling (e.g. typing skills), preferably has used XCally and/or Zendesk
  • Specialized Skills which includes: Customer Service, Communication skills, Active Listening skills
  • Adept in using: MS Office suite or Google Docs e.g. Excel
  • Documentation skills, Problem-Solving skils
  • Experience resolving conflict, analyzing complex information and situations
  • Good inter-personal skills and attention to details
29

Customer Support Associate Resume Examples & Samples

  • Guiding our customers (drivers partners and passengers) in using Grab mobile application
  • Manage service enquiries and disputes arising from our customers
  • Maintain good relationships and community building efforts with Grab’s customers
  • Perform administrative tasks involving driver partners account, such as changes in information, etc
  • Support other departments’ campaigns when the needs arise
  • Attend up to high volume of calls per shift
  • For complicated cases, Senior staff and Supervisors on shift will provide critical issue support
30

Customer Support Associate Resume Examples & Samples

  • Make drivers and passengers happy: Promptly manage taxi bookings and customer service enquiries to ensure that drivers and passengers are happy with GrabTaxi Vietnam
  • Train and guide taxi drivers and passengers: Serve as the one-stop resource on training and guiding our clients (taxi drivers and passengers) on using our app and marketing promotions
  • Solve problems:Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media. Handle complaints, solving problems between drivers and customers, provide appropriate solutions
  • Shift work (maximum 1 week night shift/month)
  • Prior experience in sales & customer service preferred
  • Strong phone call contact handling skill and active listening
  • Customer orientation and ability to adapt/ respond to differrent kind of character
  • Ability to multi-task, manage time effectively
  • At least 2 years experience in Customer Experience
31

Customer Support Associate Resume Examples & Samples

  • Make drivers and passengers happy: Promptly manage taxi bookings and customer service enquiries to ensure that drivers and passengers are happy with Grab
  • Solve problems:Manage service enquiries and disputes arising from our clients (taxi drivers and passengers) via email, phone and social media
  • Be able to work on shift (including night shift)
  • Relentless drive: Highly driven, proactive and independent; willingness to work night and weekend shifts preferred
  • Attention to detail: Strong attention to detail and can follow protocol
  • Positive Attitude: Be positive and never take NO as the answer
32

Customer Support Associate Resume Examples & Samples

  • MSDS
  • Repair Requirements
  • Source Parts & Assembly from shop, factory and vendors
  • Enter orders in Business Systems
  • Export documentation
  • Find alternatives to meet customer price & delivery (material and equipment substitutions)
  • Negotiating delivery prior to order entry and advising sales channels/customer of delays
  • Enter labor and invoicing as needed
  • 4yr degree or equivalent experience
  • Microsoft office expertise (Word, Excel, PowerPoint, Access)
33

Customer Support Associate Resume Examples & Samples

  • 3+years of Customer Service w/inbound/outbound call experience
  • Proficient knowledge of Microsoft Office Suite tools
  • A working knowledge of phone and data entry systems
  • Ability to navigate/multi-task with various systems applications while conversing with the customer
  • Demonstrated proficiency in word processing and grammar
  • Notification to customers of their sterilizer test results and recommended next actions per documented script
  • Handle customer questions, complaints, and testing results with the highest degree of courtesy and professionalism to resolve customer needs
  • Project the corporation’s image professionally through telephone and email interaction
  • Handle activation of new customer accounts in system
  • Direct unresolved issues and requests to the appropriate designated resource
  • Continually maintain the working knowledge of all companies’ biologic monitoring products, services and promotions
  • Communicate with customers using supported web-based tools, faxes and proprietary software
  • May be required to achieve a call quota and complete call logs & reports
  • Accept responsibility for continuous quality improvement
34

Customer Support Associate Resume Examples & Samples

  • Exhibit good communication and analytical skills as this role will interface with the customer, freight forwards, International Trade Compliance and the FAA, and Spares leadership for all Spare shipments
  • Interpret shipping documents with the goal of determining carrier, service level and delivery needs in an economical fashion
  • Research shipping information through data bases and hard copy files
  • Process documents at high speed and error free within a high-volume, high-paced work environment
  • Follow all Export regulations as they relate to AES filing
  • Drive continuous change in the area, and help development and use of ACE and Lean Manufacturing tools to best support our customers
  • Warehouse and SAP experience is preferred
  • Shipping experience is a must
  • Proficiency in Word, Outlook and Excel
  • Excellent organizational skills required
  • Ability to work independently but also identify critical issues as they arise
  • Ability to remain calm under pressure
35

Customer Support Associate Resume Examples & Samples

  • Must be well versed in navigating within Microsoft Office applications
  • Must be able to navigate through multiple internal software applications while conversing with customers to resolve outstanding issues
  • Ability to walk customers through various company websites
  • Ability to provide tier one level technical troubleshooting to customers who are utilizing our digital products during the account registration and log-in process
  • Applies critical thinking skills to customer issues to ensure thorough diagnostics
  • Ability to quickly catch on to new processes, applications and product work flows
  • Willingness to mentor and train others on the team in all areas
  • Share in our commitment for continuous learning and improvement as our business continues evolves
  • High school Diploma or GED
  • Previous PC experience
  • Must be highly flexible and a team player
  • Excellent telephone, customer service and problem solving skills
  • Must possess a clear pleasant speaking voice and proper telephone etiquette
  • Demonstrate technical skills appropriate for the position
36

Hardlines Customer Support Associate Resume Examples & Samples

  • Takes ownership for enhancing the Member experience, and assists with Member concerns Uses the right resources in resolving concerns and complaints, and escalates concerns as needed. Partners with associates storewide to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provide an effective transition for the member to another associate as needed to resolve concerns
  • Sets non-promotional, promotional, and seasonal signing, including store-wide and event signing if assigned to perform this activity. Performs promotional ad setup and take down without error or omissions
  • Stays current and understands the implications of upcoming events, product updates, selling process requirements, and Company/business initiatives
  • Maintains on-going knowledge of applicable National Presentation Standards, store merchandise, integrated retail, SYW, and operational processes. Achieves and maintains appropriate levels of learning standards through Segno and other learning systems
37

Metrostudy Customer Support Associate Resume Examples & Samples

  • Interact with customers via telephone, e-mail, or live chat to assist with a variety of inquiries and application/data issues
  • Field, document and resolve Level One Customer Service Support calls and cases
  • Follow established escalation procedures to expedite prompt resolution for cases not deemed as Level One to Level Two and Three agents
  • Demonstrates functional skill to troubleshoot and resolve technical problems and other general account inquiries over the phone in a single customer interaction to maximize the customer experience, with demonstrated ability to articulate relevant information and directions in an organized and concise manner
  • Follow established troubleshooting procedures, including use of appropriate resources and desktop tools
  • Establish and maintain effective relationships with customers. Gain the customer’s cooperation to work through the troubleshooting process, ensuring customer problem resolution
  • Act as a product consultant, articulating product features and benefits and making recommendations based on customer needs/interests
  • Multitask between multiple tools and systems (Salesforce case knowledge base and Metrostudy applications) and apply information and knowledge to customer situations
  • Attend and participate in team meetings with supervisor
38

Customer Support Associate Resume Examples & Samples

  • Provide first level functional support to all EY client facing and support staff involved in the C2C process
  • Under minimal supervision, respond to client’s functional queries concerning systems, process and approval-related queries, with the aim of resolving each query at first point of contact
  • Active management of the existing support calls in the call logging system in order to provide the highest quality support service, including taking responsibility, monitoring and updating queries
  • Maintain up-to-date knowledge of C2C resolutions in our databases and where required create guidance documents
  • Investigate, troubleshoot, log and track problems to a successful conclusion ensuring a high level of service and professionalism. Proactively follow up with callers to ensure the query is resolved in a timely manner
  • Escalate issues appropriately following the C2C escalation processes
  • Resolve cases within the agreed SLA
  • Perform all administration tasks as required in a timely manner and deliver additional projects to agreed deadlines and standards
  • Identify trends of functional problems within our client base to implement long-term solutions to issues
  • Be able to refer clients to the correct person (delegation points) when the query is out of scope for the C2C Helpdesk
  • Proactively check data quality within InterAction and cleanse the data as required
  • Experience of supporting clients remotely and dealing empathetically with their problems under pressure
  • Strong work ethic geared towards exemplary customer service
  • Excellent teaming skills
  • Proactive, organised, self-disciplined and able to prioritise tasks based on workload
  • Ability to quickly learn and understand internal systems and processes
  • Strong problem solving skills with an analytical approach to identifying issues and solutions
  • Ability to explain solutions in an effective and client-focused manner
  • Recognise issues and seek guidance on solutions where required
  • Ability to communicate effectively with staff at all levels
  • Experience in a service delivery centre environment desirable but not essential
  • Ability to deal with challenging users
  • Robust with a resilient disposition
  • Initiative and willingness to think outside the box, sharing ideas and drive change
  • Have a desire to develop, enhance and promote the team reputation and values
  • Ability to thrive in and adapt to a fast changing, growing and high activity environment
  • Good working knowledge of MS office and Windows 7, particularly PowerPoint and Excel
  • Experience working with Lotus Notes and MS Outlook
  • Experience using a call logging system ideal but not essential
  • A knowledge of Client Relationship Management, Sales and Pipeline, Quality and Risk Management and Finance processes and applications desirable but not essential
39

Customer Support Associate Resume Examples & Samples

  • Phone and email communication with customers
  • Must be able to work nights, weekends (including Sundays), and overtime as required
  • Fluency in German, French or Portuguese is a bonus, but not a requirement
40

Customer Support Associate Resume Examples & Samples

  • Learn and master all aspects of the Skyword platform
  • Effectively diagnose & solve problems for all Skyword users through phone, email, chat, and in person
  • Clearly communicate issue resolutions and escalate as needed
  • Be a resource for new and existing clients by taking the lead on platform integration and adoption
  • Work internally, across departments, to deliver compelling solutions for our clients
  • Be available to work 11am - 7pm at least one day a week
  • Bachelor's degree or equivalent
  • 1 - 2 years of Customer Success or Support experience at a technology company
  • Familiarity with ticket or case management systems (Zendesk)
  • Familiarity using different CMSs (e.g., WordPress, Drupal, Adobe) and technologies (e.g. HTML, JIRA, Asana,)
  • Experience in digital marketing, online content, and/or SEO preferred
  • Working knowledge of Microsoft Word, Excel and PowerPoint
  • Working knowledge of SQL preferred
  • Strong organizational skills, written and verbal communication skills are critical to success
  • Self-starter approach to work, with an eagerness to take responsibility and consistently exceed objectives
  • Able to analyze issues and develop a clear action plan
  • Able to work individually and build partnerships that foster teamwork
  • Able to thrive and be flexible in a rapidly changing start-up environment
  • Comfort with technology and the ability to discuss basic Internet technologies
41

Customer Support Associate Resume Examples & Samples

  • Excellent written and oral communication skills in English. French language is a plus
  • Customer service experience, preferably with international clients and in an international context (consulting, support, project management or similar)
  • Very good IT user skills and comfortable using business tools
  • Reliable and professional, decisive, stress-resistant, comfortable speaking with clients at all levels, able to cope with heavy workload and quick to act
  • Eager to learn beyond the immediate remit
  • Available to work in shifts (between 7:00 am and 7:00 pm CET)
42

Customer Support Associate Resume Examples & Samples

  • Receive inbound calls from policyholders in a contact center environment
  • Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments
  • Accurately interpret and verify billing transactions
  • Respond to simple as well as complex billing inquiries from policyholders
  • Provide policyholders with technical support on The Hanover’s systems
  • Partner with others within Personal Lines to resolve customer related issues
  • Follow up with policyholders on outstanding items in a timely manner
  • Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
  • Perform other duties as needed
43

Customer Support Associate Resume Examples & Samples

  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress and pro-actively identify areas where clients can improve how they use our solutions
  • Demonstrate speed, agility, critical-thinking, and problem-solving skills, ability to ramp up quickly
  • Resourceful use of tools and knowledge available
  • Collaboratively share feedback through appropriate channels related to tools, processes, or systemic user/product issues
  • Delight users through rapid and safe resolution
  • Educate the customer on ways to avoid issues
  • Recommend innovative self-service experiences
  • Proactively share continuous improvement ideas
  • Provide product and tool advice to improve clients’ experience
  • Fluent written and spoken English and a combination of two of following: fluent LATAM Spanish with fluent French
  • 1-3 years’ experience in B2B customer support, account management (virtual/remote or on client site), and or inside sales using email/phone/chat
  • Experience with contacting clients via multiple channels (email, chat, phone)
  • Flexible and quick learner, able to adapt to continuously evolving client needs
  • Ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results
44

Aws-technical Customer Support Associate Resume Examples & Samples

  • Proficiency in English both written and spoken, 90% Familiarity with Web Technologies and the Internet
  • Experience working directly with customers to resolve issues
  • Proficiency in MS Office, with an emphasis on Excel
  • Some college experience in a technical field
  • Experience building or hosting a website
45

Customer Support Associate Resume Examples & Samples

  • Track, document and retrieve information in CRM database
  • High school diploma/GED required with 1 year of relevant customer service experience preferred (customer service/clerical/administrative)
  • Previous data analysis experience strongly preferred
  • Must have prior experience using MS Excel (ideally intermediate to advanced level skills)
  • Excellent computer navigation skills and PC Knowledge
  • Skilled in multi-tasking, organization and prioritization; including the ability to be flexible and adapt to changes quickly
  • Able to perform at a high level in a fast-paced, high production work environment
  • Flexibility in accepting schedule changes as needed
46

Customer Support Associate Resume Examples & Samples

  • Balance inbound support channels with one’s pending caseload, in accordance with customer agreements
  • Experience working with call management and ticketing systems
  • Fluency in English and French, or German, or Italian or Spanish, or Dutch
47

Customer Support, Associate Resume Examples & Samples

  • Proficiently and consistently resolve basic issues for all solutions within their solution group
  • Quickly identify when issues are more complex and gather appropriate information to triage to senior personnel to resolve
  • Author, edit and publish quality Knowledgebase content to improve customer self-service resources
  • Accurately capture case notes, document activities and manage cases in a way that is clear, concise and actionable by other internal resources and a customer viewing from the case portal
  • Accurately link and categorize cases upon case closure to help inform root cause of customer contacts
  • Respond to new tickets with an initial response and attempt to resolve on the first contact
  • Gather necessary information to advance the case to higher-skilled support personnel when necessary
  • Author Knowledgebase content, utilizing KCS methodologies, to just-in-time publish or edit existing Knowledgebase solutions
  • Capture case trend data, through use of incident categorization fields, that help inform root cause of customer contacts
  • Report service incidents or service requests to internal groups, acting as the customer-facing liaison for all service-related needs
  • Be responsible for accuracy and timeliness of case notes, regular customer follow-up on open incidents, and quick resolution of reported incidents within customer expectations
  • Stay informed on product changes and rapidly learn information about product functionality changes
  • Demonstrated ability to be diplomatic, and tactful in dealing with diverse people
  • Demonstrated ability to rapidly learn new concepts and ideas
  • Proven ability to ask critical, insightful questions and probe for information to facilitate problem solving
  • Demonstrated ability to act as a calming and settling influence in tense situations. Is looked to by others for directions and guidance
  • Demonstrated ability to integrate unrelated information and develop highly creative, strategic approaches
  • Demonstrated ability to accurately predict behaviors across a variety of situations using a keen insight into others
  • Demonstrated ability to create effective strategies for complex cross-organizational projects
  • Demonstrated ability to work effectively in situations characterized by continual change
  • Proven ability to quickly and efficiently identify key issues or variables to consider in making important decisions
  • Demonstrated ability to anticipate obstacles or problems. Takes timely steps to minimize impact on intended results
  • Demonstrated ability to create long term strategies that anticipate customer needs/expectations
  • Associate or Bachelor’s degree or previous technical troubleshooting experience preferred
48

Customer Support Associate Resume Examples & Samples

  • Prior customer service and/or call center experience including strong keyboarding skills
  • Ability to remain flexible and react calmly under pressure
  • Must be able to learn and apply knowledge quickly including accurate and detailed documentation
  • Ability to resolve conflicts for the benefit of the customer and the organization
  • Knowledge of Microsoft Word, Excel and Internet required
49

Customer Support Associate Resume Examples & Samples

  • Provide first level response to incoming customer requests via phone / internet /email
  • Identify and direct the request to relevant technical team members in Service and/or Application Support or any other function depending on the nature of the request
  • Provide administrative support to field associates by capturing the initial customer request and logging the service tasks, as needed
  • Generate quotations and processes customer orders in line with company policy/guidelines as needed
  • Liaise with internal functions to make updates in internal company CRM / database
  • Graduate/Post Graduate with 2-3 years’ experience of related experience
  • Fluency in written and spoken English with proficiency in MS Office is essential
  • Past experience in a customer handling role is a must
  • Experience in handling IT enabled customer call management systems
  • Prior experience in Sales Force, Oracle or any other CRM / ERP will be an added advantage
  • Ability to multi-task and experience of working in teams with an attitude to solve customer problems is required
  • Prior experience of working in B2B sales environment will be an added advantage
50

Customer Support Associate Resume Examples & Samples

  • Troubleshooting issues for College and High School customers
  • Assist in support, promotion, and sales for customers
  • Sending appropriate text/access to correct physical and email address
  • Tracking shipments for instructors and/or schools
  • Answering the general support phone line as well as the faculty support inbox to assist customers
  • Editing and adding to customer database through data mining projects
  • Ordering and organizing office inventory/stock for both college and AP level texts
  • Price Quotes
  • Helping direct customers to their appropriate sales representative
  • Providing support to our India team when needed
  • Verifying employment at both college and high schools
  • Responding to text requests emailed from the website
  • Inputting data from Book Request Cards and Convention forms
  • Following up with account and database support
  • Assisting in special projects as needed
51

Customer Support Associate Resume Examples & Samples

  • Candidates who will draw from their past experience in service environments, be they hospitality, retail, technical, or otherwise
  • Candidates who will be our customers’ advocate, and who consistently add value in the service they provide
  • Candidates who focus on the people they are supporting, and who are empathetic and patient
  • Candidates who act with discretion and make decisions thoughtfully, often with limited information
  • Candidates with strong troubleshooting and analytical skills, who will continually improve process in order to maximize customer satisfaction
  • Candidates with excellent communication skills: ability to support technical inquiries professionally via both verbal and written support channels for varying audiences
  • Strong knowledge of Microsoft Office suite, with a focus on Excel
  • Beyond English, we often receive support cases in Dutch, Spanish, Portuguese (Brazil), German, French, Mandarin, Japanese, and Swedish. Professional-level knowledge of those languages is a plus
52

Customer Support Associate Resume Examples & Samples

  • Critical thinking and independent judgment while completing assigned tasks
  • Ability to work independently under daily, weekly and monthly goals
  • Ability to complete detailed research and compile information in a logical manner for use by customers and other departments
  • Ability to work with other departments throughout the company with a high level of customer service
  • Regular, consistent, and predictable attendance is an essential function of this job
  • This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. The incumbent may be asked to perform other duties as assigned
53

Customer Support Associate Resume Examples & Samples

  • Field requests directly from members via phone or e-mail; listen intently and identify needs
  • Help educate members and prospects in the moment regarding our web-site, services available, how we are organized for our customers, etc
  • Execute against and resolve certain administrative requests/issues (web-site access, meeting or teleconference inquiries, customer data collection and maintenance etc.)
  • Execute against and resolve broader product and service inquiries (how to find specific research on our web-site, explain specific products or services available for a given topical area, articulate CEB’s value, etc.)
  • Escalate members and their requests directly to functions or individuals that can best address their needs either in the moment or in follow-up
  • Communicate and collaborate with relevant internal functions to resolve member issues and improve service execution
  • Assist with Service and Marketing campaigns through inbound support and lead management activities; including basic lead qualification and prospect outreach via e-mail or phone
  • Assist Customer Support Team in documenting, tracking, and analyzing request trends, issues with inbound process, request fulfillment metrics, and inbound volume patterns in order to improve service execution
  • Superior customer/member service ethic
  • Professional level English and French (written and spoken) required
  • Superior interpersonal skills; excellent written & oral communication skills; exceptional facility in scripted and extemporaneous speaking
  • Effective time management skills and ability to meet deadlines; demonstrated poise and grace under pressure; demonstrated initiative and resourcefulness; ability to build relationships and work well across functions
  • Strong work ethic; strong attention to detail; ability to work well with others
  • Strong typing and computer/phone navigation skills required
  • One to two years of Customer Service experience preferred
  • Degree in a related discipline
54

Customer Support Associate Resume Examples & Samples

  • Exceptional active listening skills with ability to paraphrase what is being stated to ensure understanding
  • Solid verbal and written communication skills with ability to articulate communication clearly and effectively to the borrower and management team
  • Solid writing skills with ability to write clearly and concisely
  • Ability to multitask and follow assignment to completion with attention to detail and accuracy
  • Proficient computer skill utilizing Microsoft Office/Window based applications
  • Proficient personal computer skills utilizing Microsoft Office/Window based applications
  • 1-2 years of experience working in the Mortgage/Financial industry preferred
55

Customer Support Associate Resume Examples & Samples

  • Bachelor’s degree in a Business, Science, Logistics or Supply Chain or related field
  • Knowledge of Microsoft Office Suite (Word, Excel and Outlook)
  • Hands-on experience with SAP or EDI desired
56

Customer Support Associate Resume Examples & Samples

  • Display exceptional customer service when providing inbound and outbound (phone, email, web form, chat, community) application/functional support and resolution to customers (external and internal)
  • Present the company in a positive and fair manner with timely updates and knowledgeable answers
  • While acting as a customer advocate, develop strong working relationships with cross-functional teams within SAP
  • Maintain the quality of the customer support organization (release readiness, process definition, training, service audits)
  • Diagnose and anticipate current and future customer learning needs and provide assistance with both
  • Obtain detailed and accurate information relating to the business impact of customer’s issues utilizing effective questioning/troubleshooting techniques
57

Ariba Customer Support Associate Trilíngue Resume Examples & Samples

  • Provides inbound application and functional support for all relevant Ariba applications, both internally and externally, by way of email, web-form and phone
  • Respond to customer inquiries in a timely manner and within service level objectives
  • Successfully documents all requests through the CRM system while adhering to all documented procedures
  • Provides general assistance to other teams within Global Customer Support and Ariba
  • Conducts all customer interactions in a manner that presents Ariba in a positive light. Assistants are required to be respectful, fair, gracious and knowledgeable and to uphold the core values established by Ariba
  • English and Spanish (written and spoken) proficiency is mandatory
  • High school degree or 2-year Technical school degree
  • Technical aptitude. Knowledge in computer hardware and software applications along with experience using the Internet
  • Strong troubleshooting and problem-solving skills. Curious profile
  • Bachelor´s degree
  • Knowledge in procurement
  • Previous customer service experience strongly desired
58

Customer Support Associate With French Resume Examples & Samples

  • Properly prioritize work based on impact to business
  • Gather data, troubleshoot, and work to provide resolutions to end users and SAP Fieldglass’ partners
  • Actively contribute to product knowledge through self-study, and strive to become an expert in the SAP Fieldglass application
  • Frequently own tasks and projects that are outside the normal scope of the role
  • Bachelor’s degree in Business Administration, Information Sciences, or related course of study preferred
  • Fluency in Englishand French
59

Nowait, Customer Support Associate Resume Examples & Samples

  • Provide a high level of service to all Nowait customers, users and partners through management of phone and email support channels
  • Investigate and resolve inquiries related to core products and services
  • Interact with a variety of functions; hardware fulfillment, account management, operations
  • Document support interactions and escalate complex issues
  • Provide service during non traditional business hours including evenings and weekends
  • 1+ years in a customer facing role for a SaaS company
  • Deep understanding of training and troubleshooting mobile technology
  • Proven experience with client management or bug tracking systems (Salesforce.com, Zendesk, JIRA, Desk.com)
  • LI-RH1
60

Customer Support Associate Resume Examples & Samples

  • Use replenishment tools effectively to ensure compliance of replenishment unit target (RUPH)
  • Responsible for enhancing & updating personnel knowledge of product layout, ranges & concepts
  • Understand seasonal knowledge of all product ranges, concepts vs high volume lines
  • Process deliveries using guidelines to ensure productivity targets are exceeded (UPH)
  • Implement mark-down & price changes directed by the business
  • Execute & maintain customer support model store guidelines & standards to an excellent standard
  • Process damaged & returned product to the store, using company guidelines
  • Maintain exceptional housekeeping standards to reduce shrink
61

Customer Support Associate Resume Examples & Samples

  • Process deliveries using guidelines to ensure productivity targets are exceeded
  • Replenish sales floor with pace & accuracy, ensuring all styles, sizes, colours are available
  • Drive personal pace & urgency of each task to ensure compliance & achievement of targets
  • Represent Ralph Lauren through appropriate dress and grooming standards
62

Customer Support Associate Resume Examples & Samples

  • This position is a non-bargaining position and requires a resume
  • For non-bargaining positions, generally employees will have a minimum of 12 consecutive months of employment with the Company to be eligible to apply for posted positions
  • To review the corporate competencies please click here
  • Education or equivalent to a high school diploma
  • A minimum of one year technical and/or professional experience in related customer service skills