Customer Support Administrator Resume Samples

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TF
T Frami
Tamara
Frami
59977 Keshaun Station
San Francisco
CA
+1 (555) 874 7052
59977 Keshaun Station
San Francisco
CA
Phone
p +1 (555) 874 7052
Experience Experience
07/2015 present
Boston, MA
German Customer Support Administrator x
Boston, MA
German Customer Support Administrator x
07/2015 present
Boston, MA
German Customer Support Administrator x
07/2015 present
  • Work closely with internal/external customers to build and maintain customer loyalty
  • Provide basic product information to customers
  • Manage a portfolio of top revenue generating customers in order to increase customer loyalty
  • Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses
  • Monitor the invoicing process
  • Enforcement of new and existing Abbott policies to both internal and external customers
  • Identify teaching opportunities
04/2010 04/2015
Detroit, MI
French Customer Support Administrator
Detroit, MI
French Customer Support Administrator
04/2010 04/2015
Detroit, MI
French Customer Support Administrator
04/2010 04/2015
  • Reports to Customer Support Manager
  • Provide product information and technical advice
  • Team player who can assist colleagues in their contribution to achieving business goals
  • Adhere to and maintain Standard Operating Procedures
  • All queries handled according to specific quality guidelines
  • Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
  • 1 Order administration
02/2005 02/2010
Philadelphia, PA
Customer Support Administrator
Philadelphia, PA
Customer Support Administrator
02/2005 02/2010
Philadelphia, PA
Customer Support Administrator
02/2005 02/2010
  • Performs administrative coordination activities associated with the receipt, booking, processing and filing of sales quotes and orders
  • Taking a collaborative approach to finding solutions, maintaining positive relationships with other teams and departments
  • Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome
  • Ensures both the customer and internal management are notified of impacting outage situations using official communications procedures
  • O Ensuring order processing is carried out in accordance with the OP.1 procedure
  • Ensure compliance with all Export processes including completing End User Forms
  • Assisting in our missing pages service
Education Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
North Carolina State University
Bachelor’s Degree in Business
Skills Skills
  • Excellent planning and organisational skills with a strong attention to detail
  • Strong decision making and the ability to prioritise tasks effectively
  • Quality Focus
  • Quotes price and availability of Data Services
  • Plumbing product knowledge and Channel experience
  • Strong communication skills, both verbally and in writing
  • The ability to handle pressure situations and problem resolution
  • Demonstrates empowerment, ownership, and accountability throughout all aspects of the Data Services
  • Maintains current customer files and archive files and correspondence greater than one year old. Maintains 5-S work area
  • Strong organisational, problem solving and time management skills
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10 Customer Support Administrator resume templates

1

Customer Support Administrator Resume Examples & Samples

  • Perform duties and responsibilities with direct supervision, in accordance with department policies and procedures
  • Provide call center support to APT, other EY personnel, and external parties, for HR transactions
  • Resolve simple issues, and escalate calls to leaders as appropriate
  • Document inquiries and resolution status
  • Identify processing and/or HR Shared Services Center (HRSSC) issues, and suggest ways to overcome these
  • Help with special projects as requested
  • Meet production volume and quality standards, as outlined by department management
  • Understand the firm's business, structure, and HRSSC operations
  • Understand the dependencies that exist with other HR departments
  • Prioritize assignments, with help from leaders
  • Give leaders recommendations on how to overcome barriers
  • With direction, provide research and analysis, and document transactions, following standard HRSSC procedures
  • Understand the expectations of customers, and delivers service that exceeds customer's needs, within department guidelines
  • High School diploma, or equivalent training and work experience
  • A minimum of 1-3 years related work experience
  • Experience with HR functions preferred
  • Ability to exhibit sound judgment and experience in applying concepts and guidelines
  • Competent at following through on commitments, and taking responsibility for results
  • English language skills - effective written and verbal communication, with an emphasis on professionalism, confidentiality, tact and diplomacy
  • Confident at working effectively with others within the HRSSC, field APT, and other Ernst & Young personnel and external parties
  • Proficient with the use of standard technology including Microsoft Windows, Excel, Word, Lotus Notes, intranet, case management tools/tracker, Call Center tools, and other APT related applications
  • Adept at resolving clients' needs to deliver quality service
2

Linux Customer Support Administrator Resume Examples & Samples

  • At least 2 years experience in Customer Service (email and phone)
  • Basic knowledge in Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres
  • At least 2 years experience in Advanced server troubleshooting
  • Bachelor's Degree in Information Technology
  • 5 years experience in Customer Service (email and phone)
  • 5 years experience in Advanced server troubleshooting
3

Customer Support Administrator Resume Examples & Samples

  • Performs a wide variety of administrative and clerical tasks in support of the operating objectives of the Sales Department
  • Gathers, collects, records, tracks and verifies data and information from multiple sources
  • Complies, summarizes and reviews data
  • Imports data from customer websites for functional area or organizational unit to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations
  • Provides data and information to others regarding functional unit processes and procedures
  • Performs administrative coordination activities associated with the receipt, booking, processing and filing of sales quotes and orders
  • Completes and maintains associated records, documents and logs such as sales order log, booking records and customer log
  • Prepares various sales reports and recaps of shipments, bookings, backlogs and related sales activities
  • Strong customer orientation and willingness to act as the voice of the customer
  • Customer Relationship Management (CRM) experience
  • Enterprise Resource Planning (ERP) experience. Oracle desired
  • Experience in government and regulatory audits
  • Knowledge of FAR’s and DFAR’s
  • Familiarity with export regulatory requirements
4

Spanish Customer Support Administrator Resume Examples & Samples

  • Order administration
  • Ensure daily, weekly and monthly reporting is carried out as per business requirements
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices -are resolved satisfactorily
  • Monitoring the invoicing process
  • Process returns from the customer in accordance with company policy
  • Customer loyalty
  • Cross-functional Collaboration
  • Fluency in Spanish is essential and also strong level of English
  • Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)
  • Outlook
  • Organisational skills
  • Multi- tasking
5

Customer Support Administrator Resume Examples & Samples

  • Assist with the creation, distribution and processing of service orders
  • Generate and track software licenses in support of order processing and technical support
  • Data mining in support of inside sales efforts
  • Coordination and processing of client returns (RMA)
  • Provide back-up support during busy cycles (or vacation periods) to various administration functions in the organization. This could include providing back-up for Sales Order Processing, Service Order Processing, and Travel Authorization
  • Special projects / admin support to Senior Management as may be requested from time to time. Initially, list will include
  • Migration of SalesLogix to SalesForce – Work with Director, Customer Support to ensure a smooth migration / transition to the new CRM platform and integration with Navision
  • TIMMS admin support – Maintain inventory records, prepare PQs for contractors and materials as required, approve contractor invoices, attend to routing and returns of demo/rentals, etc
  • College diploma in Business Administration
  • 5 – 7 years experience in administration/coordination in a technical sales environment with a medium to large size company
  • Preference to those with SalesForce and Navision experience
  • Excellent interpersonal, communications (verbal and written), customer service, computer and organizational skills
  • Proficient time management and the ability to manage multiple workflows simultaneously
6

UK Customer Support Administrator Resume Examples & Samples

  • Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities
  • Customer Service Representatives report to Customer Support Supervisor
  • Fluency in English is essential. Knowledge of Italian an advantage
  • Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)
  • Quality Management System knowledge an advantage
  • Minimum 1 year of experience in a Customer related environment
  • Excellent interpersonal and problem solving skills
  • Team player
  • Numerical skills
  • Adaptability/ flexibility
7

French Customer Support Administrator Resume Examples & Samples

  • Provide product information and technical advice
  • Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily
  • 4 Compliance
  • Enforcement of new and existing Abbott policies to both internal and external customers
  • Adhere to and maintain Standard Operating Procedures
  • Participate in internal and external Quality audits
  • Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses
  • Involvement in special projects
  • Reports to Customer Support Manager
  • Fluency in French is essential and also strong level of English
  • Additional systems skills preferable: Outlook, Quality Management System knowledge an advantage
  • Essential Skills and Abilities
8

German Customer Support Administrator x Resume Examples & Samples

  • 1 Order administration
  • Monitor the invoicing process
  • Manage a portfolio of top revenue generating customers in order to increase customer loyalty
  • Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
  • A third level qualification would be desirable
  • Additional systems skills preferable: Outlook, Quality Management
  • System knowledge an advantage
  • Good Organizational skills
9

Customer Support Administrator Resume Examples & Samples

  • 1) Administer open orders to meet contract obligations
  • Performs tasks associated with proper and timely administration of customer orders
  • Coordinates all order related activities with customer
  • Expedites orders as needed to meet customer requests
  • 2) Assures orders are entered to allow effective performance to customer requirements
  • Verifies quote and order information
  • Assures all order details are accurate and in conformance with customer needs and factory capability
  • Assures orders are entered properly to communicate requirements to other groups
  • 3) Acts as a liaison to assure timely and efficient administration of orders
  • Answers customer phone calls professionally and consistently
  • Provides a highly responsive service oriented interface for the customer and Field Sales
  • Resolves matters pertaining to order administration, completion and post order activities with in-house groups
  • Assures impacts of change orders are properly communicated
  • Reviews reports to ensure accuracy and timely response to customer requirements
  • 4) Assists other support center team members in order administration, negotiations, and other work as needed
  • Participates in review of customer request for quotation and establishing terms and conditions of sales within
10

Sales / Customer Support Administrator Resume Examples & Samples

  • Proactively contact customers at the end of their finance agreement to discuss new business
  • Previous experience in a role providing high quality customer service
  • Experience of providing customer focussed results
  • Excellent communicator with great interpersonal skills, experience showing the ability to build
11

Sales / Customer Support Administrator Resume Examples & Samples

  • Complete and assist in the completion of credit searches for customers looking to obtain finance
  • Review and refine credit proposals prior to passing for credit approval
  • Prepare retail finance contracts for customer signing
  • Enter data into CRM system prior to contracts being booked
  • Use of CRM system to track customers, opportunities, marketing programs and generate leads to support Caterpillar Dealers
  • Support the wider business to create customers for life!
  • Excellent communicator with great interpersonal skills, experience showing the ability to build effective business and customer relationships both in person and at a distance
  • Good numeracy and literacy skills
  • Fully ICT literate and able to demonstrate competent use of all MS Office applications
  • Able to take responsibility for own workload and make decisions
  • Strong administrative skills and attention to detail
12

Customer Support Administrator Resume Examples & Samples

  • Customer account management and execute the daily operation to meet customers deadline
  • Provide quality service to both internal and external customers
  • Prepare for the COO application, ensure timely and accurate invoice
  • Provide support the development and maintenance of standards, policies and procedures regarding customer service
13

Customer Support Administrator Resume Examples & Samples

  • Customer Account Management
  • Act as the voice of the customer when dealing with internal customers
  • Support audits as required
  • Manage downloads from customer portals
  • Government Reporting
  • DPAS Notification
  • DCMA Hot Sheets
  • CAS Reporting
  • Tax Certificates
  • Reviewing WAWF for errors
  • Pulling from DIBBS
  • DIBBS tracking
  • Automated Batch
  • Routine Quote Entry
  • Automated Response for Distribution Channel
  • Quote Filing
  • Marking Quote Status
  • Aged Quote Tracking
  • Order Filing
  • Physical File Movements
  • Metrics Posting
  • Tax Cert Tracking
  • Reps and Certs Tracking
  • Capturing DA approval
  • Export Process
  • Ensure compliance with all Export processes including completing End User Forms
  • Fully meet expectations in all SPIRIT value categories
14

Customer Support Administrator Resume Examples & Samples

  • Process and review all customer orders thru EDI, Internet, or manual processing to insure customer compliance and that ISE requirements are met
  • Review daily backorder and shipment activity for channel customers to insure customer requirements are met
  • Handle all customer and sales inquiries regarding order status or customer complaint resolution
  • Maintain pro-active communication to Key Accounts on all shipping and sales issues
  • Process all support services for channel such as stock transfers, rebates, and customer allowances
  • Maintain all customer-specific information on System. This relates to new store/location, pricing, EDI/Internet and all other System set-up
  • Process and distribute all channel specific sales reporting
  • Process and review with appropriate functions on dispute resolution. This process includes pricing, disputes, shipping errors, and all other related sales issues
  • Assist and back-up Key Account Manager with all customer projects and issues related to channel
  • Perform other duties as assigned by channel Manager
  • Minimum 2 years clerical experience in a Customer Service environment
  • Must have data entry/ order entry experience
  • Excellent computer knowledge and skills required
  • Excellent communication skills – both written and verbal – required
  • The ability to handle pressure situations and problem resolution
  • Plumbing product knowledge and Channel experience a plus
15

Customer Support Administrator Resume Examples & Samples

  • Good working knowledge of Word & Excel
  • Excellent organisational and administrative skills
  • O Ensuring order processing is carried out in accordance with the OP.1 procedure
  • Ability to work well towards deadlines and team objectives
  • Able to motivate themselves as well as working well within a team environment
16

Customer Support Administrator Resume Examples & Samples

  • Field customer calls and perform initial password reset and unlock actions in attempt to resolve access issues
  • Escalate issues using official escalation procedures when appropriate
  • Document incidents and requests as a call overflow when Tier1 and Tier2 resources are unavailable for Tier 1 and Tier2 call back
  • Manage ticket queues with supervision
  • Ensures both the customer and internal management are notified of impacting outage situations using official communications procedures
  • Open, update and closes incident and request tickets
  • Participate in 24x7x365 shift rotation
  • Contribute to written operations processes and procedures for knowledge library by providing feedback to articles used
  • Escalate customer bridge requests as necessary during outages
  • Any additional ad-hoc assignments as directed to meet business need
17

Customer Support Administrator Resume Examples & Samples

  • Acts as primary Customer point of contact for Data Services. Handles inquiries, proposals, customer negotiation, problem resolution, order entry, quoting, schedule changes, credit issues and Aircraft On Ground (AOG) support
  • Quotes price and availability of Data Services
  • Guides GL Technician and Product Support Engineers to ensure workflow of Data Services properly scheduled
  • Reviews all customer purchase orders for specific conditions, enter orders, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer. Responsible for ensuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished
  • Ensures export control requirements are being met as they relate to the position
  • Identifies, recommends, and implements innovative process improvements. Ensures KPIs are updated upon completion of process improvement projects. Participates in business to business capabilities through Web-site enhancements, E-commerce, and MRP upgrade
  • Manages customer relationships beyond current business activities by developing partnerships with Customers. Responsible for all interfaces between L-3 and the Customer regarding Data Services. Represents the Customer when dealing with internal functions
  • Demonstrates empowerment, ownership, and accountability throughout all aspects of the Data Services
  • Maintains current customer files and archive files and correspondence greater than one year old. Maintains 5-S work area
  • Work with or coordinate cross-functional teams in customer issue resolution
  • Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations
  • Responsible for performing job duties in a manner consistent with established L-3 Ethics Standards
  • Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc
  • Associate’s degree in business, aviation, or related field, or an equivalent combination of education and experience
  • Two (2) years of related experience, such as contracts, product service, or sales
  • Experience working in a manufacturing operation
  • Knowledge of the aviation industry is a plus, preferably a basic understanding of avionics products and pricing for commercial and military aviation markets
  • Strong PC skills including, but not limited to, MS Word, Excel and MRP
  • Strong ability to handle multiple priorities including managing face to face communications while also using phone, fax and email communication
  • Strong problem solving skills using appropriate judgment
  • Knowledge of and desire to learn and implement process improvement initiatives
  • Must be able to work in a team environment
  • Must accept ownership and accountability for team efforts
18

Customer Support Administrator Resume Examples & Samples

  • Experience in a similar role is essential
  • ExcellentPC skills
  • Interpersonal and communication skills
  • Exceptional telephone manner and customer service skills
  • Self-motivated and able to prioritise and manage own workload
  • Organisational skills and methodical approach
19

Customer Support Administrator Resume Examples & Samples

  • Receive, sort and handle all incoming post
  • Handles cheques sent to office
  • Triaging teams work box to make sure tickets are delegated to the correct team
  • Assisting in our missing pages service
  • Additional admin support where needed
  • Information Seeking
  • Strong organisational, problem solving and time management skills
  • Intention to work co-operatively with others both within the team and the wider organisation
  • Logical Thinking
  • Results Orientation
20

Customer Support Administrator Resume Examples & Samples

  • Co-ordinating administration tasks across the contact centre community including systems, facilities, HR processes, monitoring community performance and communications
  • Ownership of technology and system issues for the community with timely escalations and resolutions achieved
  • Collaborating proactively with colleagues across all of Barclays to win, retain and deepen relationships by supporting site teams
  • Strong communication skills, both verbally and in writing
  • Excellent planning and organisational skills with a strong attention to detail
  • High levels of initiative, discipline and self-motivation
  • Strong decision making and the ability to prioritise tasks effectively
  • Taking a collaborative approach to finding solutions, maintaining positive relationships with other teams and departments
  • Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready
21

Customer Support Administrator Resume Examples & Samples

  • Must be able to speak, read and write English and Japanese on a business level
  • 1-2 years of administrative experience in a professional work environment. Experience in banking or finance is preferred
  • Intermediate skill level in computer technology, MS Office applications, data entry and other enterprise software
  • Strong customer service and communication skills
22

Customer Support Administrator, Mercedes Resume Examples & Samples

  • Well organised, self-motivated with high attention to detail
  • Excellent communication skills both oral and written
  • Ability to use own initiative and effectively prioritise workload
  • Working flexibly and responding to urgent requests for assistance
  • Ability to identify administrative process improvements and drive through required change
  • Ability to respond to issues in advance of problems arising, alerting key stakeholders as appropriate
  • Intermediate experience of Outlook, Word, Excel and PowerPoint
  • Ability to quickly learn new software systems for management of cases, finance, customer enquiries and training
  • Working knowledge of the Data Protection Act