Specialist, Customer Support Resume Samples

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LR
L Roberts
Liliane
Roberts
6540 Hand Centers
New York
NY
+1 (555) 279 4972
6540 Hand Centers
New York
NY
Phone
p +1 (555) 279 4972
Experience Experience
09/2015 present
Philadelphia, PA
Product Specialist Probiotics Product & Customer Support
Philadelphia, PA
Product Specialist Probiotics Product & Customer Support
09/2015 present
Philadelphia, PA
Product Specialist Probiotics Product & Customer Support
09/2015 present
  • May assist customer services with invoice processing
  • Aspires to hold product manager role
  • Participates in continuous improvement projects
  • Manages sample delivery to customers
  • Provides administrative support for customer visits
  • Provides business decisions for non-productive inventory
  • Participates in fermentation schedule review
03/2012 04/2015
Dallas, TX
Customer Support & Logistics Specialist
Dallas, TX
Customer Support & Logistics Specialist
03/2012 04/2015
Dallas, TX
Customer Support & Logistics Specialist
03/2012 04/2015
  • Ensuring supply chain activities like inventory stock into Canadian warehouse is fulfilled (assist in inter-company stock replenishment)
  • Assist team with other projects/initiatives currently underway
  • Assist with return process (reverse logistics) – customer returns
  • Liaising with 3PL warehouse and freight providers to track order deliveries
  • Assist with operational best practices – help setup or revise SOP’s
  • Assist in ensuring 3PL KPI’s are met
  • Assist with pricing validation audits relative to contract pricing
02/2006 12/2011
Chicago, IL
Specialist, Tech Customer Support
Chicago, IL
Specialist, Tech Customer Support
02/2006 12/2011
Chicago, IL
Specialist, Tech Customer Support
02/2006 12/2011
  • Assist new customers with how to install our hardware and software, while also assisting with the removal of old hardware decommissions
  • Engage in technical investigation of bug reports to engineering and provide resolution and implementation once the issue has been resolved
  • Responsible for administrative tasks to keep business and operations running smoothly
  • Focus on achieving the highest level of customer service
  • Use logging tools (ADB) to review application logs to help diagnose and troubleshoot
  • Escalate, track, verify, provide, and re-verify post-delivery fixes as well as ensure that every client receives a timely update for any of their reported issues
  • Respond as a higher level triage to all customer reported issues
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
Columbia University
Bachelor’s Degree in Computer Science
Skills Skills
  • Knowledge of Information Technology Software and Hardware
  • Knowledge of Information Technology Policy and Procedures
  • Ability to apply troubleshooting and data analysis methods to resolve operating problems
  • Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities
  • Knowledge of customer service and support principles and methods sufficient to participate delivery of a wide range of customer support services to all serviced organizations
  • Knowledge of overall system software, hardware and networking to recognize interrelationships within area of responsibility sufficient to report, respond to, and resolve the less complex customer requests
  • Knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures
  • Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers
  • Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems
  • Knowledge of computer systems and information transmission systems standards and equipment sufficient to install, configure upgrade and troubleshoot hardware and software components
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15 Specialist, Customer Support resume templates

1

Customer Remarketing Support Specialist Resume Examples & Samples

  • Minimum of 3-5 years of experience in an automotive/finance environment with knowledge of major business operations, processes and systems
  • Experience managing/implementing projects
  • Experience developing and facilitating end-user training
  • Minimum of 1-2 years of project lead or leadership experience
  • Analytical and conceptual thinking – using logic and reason, creative and strategic
  • Integration – joining people, processes or systems
  • Working together with others – peers, partners, & others to positively impact business performance
  • Building partnerships, bridges, and networks to foster collaboration and trust
  • Establishing plans, managing resources, and administering according to standards/goals/controls
  • Demonstrated project leadership (preference for leading multiple simultaneously)
  • Exceptional creativity and the ability to provide unique, unconventional thoughts
  • Strong understanding of graphic and design principles
  • Vendor Management including vendor selection process
  • Ability to develop adult training curriculum
  • Master's degree
2

Customer Success Support Integration Specialist Resume Examples & Samples

  • Participates in implementation discussions with clients who have purchased the ON24 Integration Service
  • Conveys best practices and guides customers’ integration requirements
  • Assists in maintaining documentation for implementation guides and best practices
  • Assists in training and educating internal teams in the specifics around CRM integrations
  • Follows project plans and uses them as guidelines to manage customer expectations
  • Provides set-up and updated integration workflows and field mappings in the Scribe system to implement customer’s integration system
  • Tests, troubleshoots, and escalates integration issues
  • Supports CSMs, as needed, in integration “upsell” discussions
  • Provides feedback to product team as appropriate
  • Perform other webcast and virtual event related activities as necessary
3

Customer Success Support Specialist Resume Examples & Samples

  • Use ON24’s virtual product suite to set up webcast and virtual event elements such as registration pages, emails, content, locations, surveys, archives and other event elements
  • Coordinate with Event Managers to manage the delivery of key event related elements
  • Perform event related tasks, such as conference bridge scheduling, work order processing, data input, answering event audience member inquiries, location design edits and custom reports generation
  • Work in a client facing capacity to provide live webcast & virtual show monitoring and platform trainings
  • Perform other webcast and virtual event related activities as necessary
  • Strong technical skills and some knowledge of HTML and/or CSS
  • Experience with Adobe Photoshop and Microsoft Office suite
  • Well organized and able to provide high quality work 100% of the time
  • An interest in learning about virtual events technologies and services
  • Integrity, creativity, high standards, persistence, and achievement oriented
  • Ability to thrive in a rapidly changing environment
  • Sense of urgency to provide a rapid response to client requests
4

Customer Contract Negotiation Support Specialist Resume Examples & Samples

  • 3DEXPERIENCE, the Compass logo and the 3DS logo, CATIA, SOLIDWORKS, ENOVIA, DELMIA, SIMULIA, GEOVIA, EXALEAD, 3D VIA, BIOVIA, NETVIBES and 3DEXCITE are registered trademarks of Dassault Systèmes or its subsidiaries in the US and/or other countries
  • Well organized and conscientious
  • Excellent attention to detail and ability to analyze potential risks
  • Proactive and demonstrates strong initiative
  • Ability to learn quickly, adapt to a fast pace environment, to multitask and respect deadlines
5

Treasury Management Customer Experience Support Specialist Resume Examples & Samples

  • 0 to 1 year of experience minimum
  • Ability to multi-task in a fast paced environment
  • Minimum of one year of banking experience preferred
  • Excellent oral and written communication skills, including good grammar and vocabulary skills
  • Excellent listening skills
  • Ability to deal with conflict and maintain composure
  • Excellent typing skills
  • Ability to work flexible hours
6

Customer Support Escalations Specialist Resume Examples & Samples

  • Act as the primary interface for local escalation management with regards to customer (/ Field) escalations
  • Prioritize & drive escalations both within the Licensing team through team manager engagement and with groups such as CSO, IT to ensure visibility, traction and ultimate closure
  • Ensure the customer’s voice is heard throughout the escalation process
  • Set correct expectations and drive relief and resolution through effective communication
  • Provide regular status updates for all escalated Service Requests and root cause analysis
  • Collaborate with the management teams to ensure process alignment and best practice refinement (Process review etc)
  • Create and maintain lines of communication with field teams and build positive relationships with key teams (CSO, IT, SE, Sales, and TAMs)
  • Take an active role on escalated critical customer issues as may be required
  • Review exception requests from customer/account team and assist in providing resolution when measures from all other teams have failed
  • Display a strong sense of urgency
  • Strong written, verbal communication and presentation skills
  • Ability to drive escalations through defined process to resolution
  • 5-7 years in technical support positions preferably of a software product
  • Ability to work effectively in high stress situations
  • BS Computer Science or equivalent
7

Customer Support & Fulfillment Specialist Resume Examples & Samples

  • Advanced medical product knowledge to include surgical requirements, surgeon /customer preferences, and customizes set configurations. Responsible for handling inbound patient calls, researching and resolving issues in order to receive maximum profitability for clients
  • Good Listening and speaking skills. Excellent telephone communication skills
  • Able to abide by the core value of providing an exceptional customer experience
  • Follow-through, ability to take direction and willingness to learn
  • General computer skills: MS Office, Windows, Adobe, Excel, ERP system
  • Lift and move a minimum of 50 pounds without assistance
8

Customer Service Account Set Up Support Specialist Resume Examples & Samples

  • Receive new customer acct. info from customers, ops, acct executives & global business Development Managers; & initiate primary acct. set up between the customer, other external parties & the various functional & geographic areas w/n our company including Ops, Finance, Tech Services. (i.e. Brokerage),accounting, credit collections, info systems, sales & operating company. This includes gathering & preparing data for other departments
  • Educate internal & external customer requests (including FedEx Trade Networks operating company account executives) on the process and service specific requirements for establishing an account and ensuring all documents are secured, requirements met, and systems established to facilitate the business, resulting in complete and expedited account set-up
  • Monitor and anticipate customers’ needs throughout the process, make appropriate suggestions for solutions to the customer and take whatever steps necessary to ensure concerns are addressed by serving as the accounts primary communication liaison between customers and other FedEx Trade Networks functional areas to ensure a superior customer experience
  • Obtain materials to maintain industry knowledge to include all FedEx Trade Networks and cross operating company services and product offerings while complying with those requirements through contact with internal customers, product managers while maintaining compliance with custom requirements
  • Provide high level of customer service by developing a strong relationship with the assigned customer accounts as well as maintaining strong relationships with internal and cross FedEx Trade Networks operating companies account executives, global business development managers and various front line operational personnel involved in account management
  • Guide and council internal and external customers (including FedEx Trade Networks operating companies) as to the proper and legal manner to move freight by properly understanding and interpreting US Federal Maritime Commission, International Air Transport Association and US. Trade Regulations and Policies
  • Coordinate the timely and accurate processing of cargo booking insurance, and account set up requests by immediately taking charge of customer and handling all interactions (via telephone, e-mail or fax) and addressing issues as they arise
  • Assist in securing pricing, routing information, tracking and tracing of Ocean and Air import and export freight as well as shipment status to internal or external customers
  • Actively participate in joint sales calls and training as required by FedEx Trade Networks sales or customer service
  • Contribute to the positive morale of all FedEx Trade Networks team members and in particular, the customer service and sales team. Provides advice and counsel to less experienced representatives resulting in their increased productivity
9

Specialist, Tech Customer Support Resume Examples & Samples

  • Escalate, track, verify, provide, and re-verify post-delivery fixes as well as ensure that every client receives a timely update for any of their reported issues
  • Engage in technical investigation of bug reports to engineering and provide resolution and implementation once the issue has been resolved
  • Assist new customers with how to install our hardware and software, while also assisting with the removal of old hardware decommissions
  • Focus on achieving the highest level of customer service
  • Use logging tools (ADB) to review application logs to help diagnose and troubleshoot
  • Responsible for administrative tasks to keep business and operations running smoothly
  • Respond as a higher level triage to all customer reported issues
  • Phone, email and other channel customer support
  • Replicate and document reported issues
  • Engage in root cause analysis exploration and documentation for reported issues
  • Build and deliver support metrics reports to internal business partners
  • Flexible working hours in support of customer needs, including weekends and evenings
10

Information Technology Specialist Customer Support Resume Examples & Samples

  • 10% Travel may be authorized for training and official duties
  • Knowledge of Troubleshooting Computer System Issues
  • Ability to Manage Desktop Services
  • Ability to Communicate Orally
  • To verify your application is complete, log into your USAJOBS account, select the Application Status link and then select the more information link for this position. The Details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process
  • It is your responsibility to verify that information entered, uploaded, or faxed (i.e., resume) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Faxed documents must be completely transmitted (fax and scan complete) by 11:59 PM (EST) on the closing date of the announcement
11

IT Specialist Customer Support Resume Examples & Samples

  • Control Number
  • 463650600
  • Job Announcement Number
  • This position requires business travel 15% of the time
  • Experience that involved the planning and delivery of customer support services. Including installation, configuration, troubleshooting, customer assistance, and training in response to customer requirements; and
  • Experience coordinating the installation, testing, operation, troubleshooting, and maintenance of hardware and software systems
  • Knowledge of Information Technology Software and Hardware
  • Knowledge of Information Technology Policy and Procedures
  • Skill in Applying Information Technology Concepts and Practices; and
  • Skill in Customer Service
  • Attention to Detail - Is thorough when performing work and conscientious about attending to detail
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations
  • To return to an incomplete application, log into your USAJOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete
12

Customer Support Help Desk Specialist Resume Examples & Samples

  • Process support requests from Diebold customers, Diebold field service associates, and primarily electronic requests from Diebold Self Service Terminals
  • Provide troubleshooting and assistance as needed which will include setup and configuration, documentation and operational guidance
  • Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution into department's Call Management system
  • Escalate calls to senior staff members upon determination that problem exceeds level of experience
  • Assist in developing and maintaining solutions in knowledge based systems
  • Associate's degree (A. A.) in computer-related field or equivalent from two-year college or technical school; or 2-3 years related experience and/or training in a technically oriented customer service department; or equivalent combination of education and experience
  • Must be able to satisfactorily perform all duties of Help Desk Analyst
  • Ability to read, analyze, and interpret product documentation and technical procedures
  • Ability to effectively present information and respond to questions from managers, customers, and the general public
13

Customer Support Install Base Data Specialist Resume Examples & Samples

  • The types of tasks this individual is responsible for are well defined and utilize and build understanding of standard principals and practices within a team environment
  • 4 year degree from a college or university or equivalent
  • A Technical Trade Degree or related courses in computer science; or equivalent is preferable
  • Minimum of 2-4 experience in Customer Service, Order/Data Management or Sales Support
14

IT Specialist Customer Support Resume Examples & Samples

  • Travel may be necessary to attend training or TDY
  • Knowledge of customer service and support principles and methods sufficient to participate delivery of a wide range of customer support services to all serviced organizations
  • Knowledge of overall system software, hardware and networking to recognize interrelationships within area of responsibility sufficient to report, respond to, and resolve the less complex customer requests
  • Knowledge of network configuration techniques, computer equipment and assigned system software to determine source of failures
  • Knowledge of and skill in using system software, IT security principles and functional application software used throughout the state
  • Knowledge of how the hardware, software and network infrastructure related to the serviced systems along with an understanding of how they integrate together sufficient to analyze problems reported to distinguish between hardware, software, network and user-related problems
  • Knowledge of computer systems and information transmission systems standards and equipment sufficient to install, configure upgrade and troubleshoot hardware and software components
  • Knowledge of computer systems installed in customer organizations along with the customer's automation needs to participate in the planning and delivery of a full range of information technology customer support services
  • Knowledge of LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers
  • Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance network component capabilities in response to network problems and deficiencies
  • Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities
  • Knowledge of network use and maintenance sufficient to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving very complex problems
  • Ability to apply troubleshooting and data analysis methods to resolve operating problems
  • Please do not send/fax/courier/email any applications or resumes to the National Guard Human Resource Office, you must apply on-line or fax your application to the fax number listed on this announcement with the prescribed Cover Letter. The Human Resource can only process materials received through USA Jobs
  • Your resume and any other documents specified in the Required Documents section of this job announcement
  • You must click both Finish and Submit when you are done. Your Online Qualifications Questionnaire is not processed – and your résumé is not attached – until you click the Submit button, even if USAJOBS says it sent your résumé
  • You can upload or fax supporting documents after you Submit the Online Qualifications Questionnaire
  • You must complete the entire process by the closing date -- Monday, May 15, 2017
  • To make sure everything you submitted is successfully received, follow these steps
  • Go to
  • Click the radio button for this Vacancy Identification Number: 1944205. Click Select a Vacancy
  • Verify that all of your documents appear on the table with a status of Processed
  • You can save your work and come back later. Just click both Save and Logout. (When you want to return, go to
  • If you Submit more than one Qualifications Questionnaire for this position, the most recent one Submitted is the one that is used. Therefore, it is important for you to complete it in its entirety
  • If your résumé is going to come from the USAJOBS Resume Builder, you begin the process by clicking the button near the bottom of this page. Your résumé will be attached only to the Online Qualifications Questionnaire you complete and Submit from this session, not to any Questionnaires you may already have Saved or Submitted
  • If your résumé is going to be one you prepared outside of USAJOBS Résumé Builder, click this link to begin the process: Online Questionnaire
  • You can print a copy of this job announcement so that you can read the questions offline
  • Obtain and print a copy of the OPM Form 1203-FX, which you will use to provide your answers. You can obtain the form at this URL http://www.opm.gov./Forms/pdf_fill/OPM1203fx.pdf
  • You may submit the Form 1203-FX, resume, and any supporting documents by fax to USA Staffing and they will upload it for you
  • By Fax: If you are faxing a Form 1203-FX, you do not need a separate cover sheet. Simply make sure the Form 1203-FX is on top of any other documents you are faxing. If you are faxing any documents without the Form 1203-FX on top, always use the official cover sheet which is here -- http://staffing.opm.gov/pdf/usascover.pdf -- and be sure to fill it out completely and clearly. The fax number is 1-478-757-3144. Feed all documents into your fax machine top first so that we receive them right-side up
15

IT Specialist Customer Support Resume Examples & Samples

  • 1-5 days per year
  • It is the applicant's responsibility to provide documentation or proof that he or she has met the applicable educational provisions described in this subsection. An official transcript; statement from the institution's registrar, dean, or other appropriate official; or equivalent documentation is acceptable
  • Once your entire application and resume is received you will receive an acknowledgement email that your submission was successful
  • Your application documents and resume will be reviewed and graded
  • All qualified applications within each area of consideration will be forwarded to the Hiring Organization Selecting Official for review and evaluation in accordance with applicable regulations and agreements. (There is no limit to the number of applications which may be considered by a selecting official within an area of consideration.)
  • You will receive an email informing you of the status of your application
  • If at any time, prior to close of business onclosing date, you have any questions about the application process you may reach the agency contact above
  • If your resume is going to come from USAJOBS Resume Builder, you begin the process by clicking the Build New Resume button. NOTE: Your resume will be attached only to the online Occupational Assessment you complete and submit from this session, not to any questionnaires you may already have saved or submitted
  • If your resume is going to be one you prepared outside of USAJOBS Resume Builder, it will need to be uploaded
  • You will be re-directed to Application Manager to begin the Occupational Assessment
  • Follow the instructions to complete your application package
  • You must submit a separate application package for each position you wish to apply for
  • Login to your USAJOBS account with your user name and password. Under "My Account" select "Application Status." This will take you to a screen displaying the vacancies you have applied for
  • Under "Application Status" select "More Information" for the position you wish to upload additional documents to
  • You will be re-directed to Application Manager to upload and/or review your application package
  • Once you have been re-directed to Application Manager, select "Accept and Proceed."
  • Select "Add Documents" and then "Upload Documents" from the list to the left. Upload your documents. You will see "Upload Successful" when you are finished
  • To ensure successful uploads to USAJOBS, please ensure your documents are saved in an accepted file format and are not password protected. Accepted file formats include: JPG, PDF, TXT, RTF, DOC, WPD, XFD, FDF, XFDF or HTM/HTML
  • Candidates must meet the basic qualifications established for the position (general and specialized experience) including any selective placement factors, listed on the vacancy announcement. Applicants who meet the minimum qualifications will be considered basically eligible and will be rated as qualified. Applicants not meeting the minimum qualifications will be informed by the HRO as to the reason for their ineligibility. Experience as described on the application/resume will be evaluated in terms of type and quality in relation to the requirements of the position
  • Applicants' National Guard experience (Traditional Guard) will be credited as full-time experience (day-for day) when determining minimum qualifications
16

Information Technology Specialist Systems Administration Customer Support Resume Examples & Samples

  • Occasional Travel
  • 1 to 5 nights of travel per month may be required
  • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services
  • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately
  • Managing helpdesk actions in support of an organization
  • Planning, developing, and implementing secure, cost-effective IT solutions for customers
  • Managing the configuration, installation, and integration of workstations, routers, and hardware/software components into the current enterprise
  • Facilitating the IT change control process
  • Evaluating technology alternatives and assessing them against established criteria to recommend the best possible solution for customers
  • Managing multiple IT projects simultaneously; and
  • Educating users on new IT services and technologies
  • If you are a veteran and you are claiming veteran's preference, you must submit a DD214, Certificate of Release from Active Duty, which shows dates of service and discharge under honorable conditions. For competitive service positions, active duty service members expecting to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days: you may be granted tentative preference by submitting a "certification" document in lieu of a Certificate of Release or Discharge from Active Duty, DD-214. This "certification" is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service under honorable conditions not later than 120 days after the date of the submission of the certification. Veteran's preference must be verified prior to appointment. Without this documentation, you will not receive veteran's preference and your application will be evaluated based on the material(s) submitted
  • If you are claiming 10-point veteran's preference based on service-connected disability, in addition to the DD214 or certification requirements (see above bullet), you must also submit an SF-15, "Application for 10-point Veterans' Preference, plus the proof of entitlement of this preference which is normally an official statement, dated 1991 or later, from the Department of Veterans Affairs certifying to the present existence of the service-connected disability and indicating the percentage of your disability. For more information on veterans' preference see http://www.fedshirevets.gov/job/vetpref/
  • Best Qualified - applicants possessing experience that substantially exceeds the minimum qualifications of the position including all selective factors, and who are highly proficient in all requirements of the job and can perform effectively in the position
  • Highly Qualified - applicants possessing experience that meets the minimum qualifications of the position including all selective factors, and who are proficient in some, but not all, of the requirements of the job
  • Qualified - applicants possessing experience and/or education that meets the minimum qualifications of the position including all selective factors
  • IT Customer Support
  • System Administration
  • Technology Assessment and Implementation
  • Writing Communication
  • Oral Communication
  • Your Resume
  • A complete Assessment Questionnaire
  • Other supporting documents
  • Veterans Preference Documentation, if applicable
  • College transcript(s), if qualifying based on education, if applicable
  • Any other supporting documentation required for verification as described in the announcement
17

Product Specialist Probiotics Product & Customer Support Resume Examples & Samples

  • Coordinates site visits for probiotic customers
  • Provides appropriate product documentation and notifications to customers
  • Manages sample delivery to customers
  • Provides business decisions for non-productive inventory
  • Monitors, tracks, and resolves customer complaints including late shipments and quality issues
  • Leads root cause failure analysis with appropriate teams and reports findings and corrective actions to leadership
  • Participates in fermentation schedule review
  • Coordinates dispositioning out-of-spec materials
  • Provides administrative support for customer visits
  • May assist customer services with invoice processing
  • Occasional travel to industry trade shows and customer locations
  • Backup for other product specialists
  • Participates in continuous improvement projects
  • Other support duties as assigned
  • Proficient in SAP (or similar ERP), Microsoft Office Suite
  • Prior experience with probiotics manufacturing operations and/or quality management systems
  • Excellent customer interaction and communication skills
  • Comfortable with unpredictable and fast-paced work environment
  • Aspires to hold product manager role
  • Travel up to 20%
  • Prior experience in related industry
18

Customer Support Help Desk Specialist Resume Examples & Samples

  • Acts as a liaison between business analyst, application support, and the business
  • Collaborates and develops strong working relationships with production and operational units
  • Develops entry level reporting solutions for process monitoring and production
  • Supports business process changes and translate changes as they occur to existing departments and production
  • Evaluates information gathered for operational metrics to ensure process and systems are meeting the goals of the production unit
  • Performs quality assurance testing of system changes and enhancements
  • To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
  • Associate's degree (A.A.) or equivalent from two-Year College or Technical School; one to three years analytical/support experience and/or training; or equivalent combination of education and experience
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
19

Specialist, Customer Support Resume Examples & Samples

  • Answers customer calls and provide them with price and delivery information
  • Checks and validates information in the system
  • Coordinates with different departments to provide valid information to customers
  • Screens and forwards customer inquiries not related to pricing and delivery to the appropriate departments
  • May act as back-up to support other customer service functions like Order Entry and Email functions
20

IT Specialist Customer Support Resume Examples & Samples

  • A current Resume with Specialized Experience documented which includes mm/yy - mm/yy format
  • Your DD FORM 214 (if available) or Service School Certificate awarding your AFSC (see AFSC listed)
  • Transcripts (IF education is a requirement in the Specialized Experience OR if education can be substituted in lieu of Specialized experience, see below)
  • TDY
  • An applicants RESUME must provide in detail how they meet each specialized experience listed below
  • It must be documented with "from (mm/yy)" and "to (mm/yy)" dates and description of the specialized experience
  • Techniques and requirements appropriate to an assigned computer applications area or computer specialty area in an organization
  • Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls
  • Require adaptations of guidelines or precedents to meet the needs of the assignment
  • Preparing documentation on cost/benefit studies where is involved summarizing the material and organizing it in a logical fashion
  • REQUIRED: HRO Application Checklist: http://co.ng.mil/jobs/hro/default.aspx
  • REQUIRED: A current Resume, providing military rank, email and TVA #
  • REQUIRED: Specialized experience documented in your resume with mm/yy to mm/yy format
  • REQUIRED: Your DD214 (if available) or Service School Certificate awarding your AFSC
  • You will be taken to the Application Manager to submit all required documents after you apply for this position
  • If you would like to inquire about joining the Colorado Army National Guard please contact (720) 250-1347
  • If you would like to inquire about joining the Colorado Air National Guard please contact Recruiting Office Supervisor at 720-847-9457
  • PCS funds are not available
  • Be advised that if selected for a military technician position where membership in a reserve component is a condition of employment, your bonus may be terminated and may or may not be subject to recoupment. Questions pertaining to recoupment may be directed to the State Incentives manager at (720) 250-1337
  • If this position is open to Air Force AGR applicants, AGR Applicants need to submit an NGB Form 34-1, Current Records Review RIP (available on vMPF via AF Portal, Current and Passing Report of Individual Fitness (from Air Force Fitness Management Systems – AFFMS) and Military Resume to JFHQ/HRO, Attn: Air AGR Office, 6848 S. Revere Parkway, Centennial, CO 80112. AGR applicants will be required to transfer their employment authorization (EA) upon selection for this position. Certain AGR position are fenced and your EA may not be transferable, please contact the HRO or your AGR manager if you don't know if your EA can be moved
  • A security clearance may be required for this position. Please contact the selecting supervisor or state security manager with questions regarding clearances. (Failure to acquire/maintain a security clearance may be grounds for termination as a Technician)
  • Unless stated otherwise: Must be fully qualified or able to obtain AFSC within one year hire if this position is listed as immaterial against NGB compatibility requirements. If there is a compatible, required, or restricted AFSC listed in this announcement - you will need that AFSC to qualify for the position. If this position requires specific ASVAB scores, please contact the selecting supervisor with any questions
  • This position may be contingent on the vacancy of the incumbent even if not otherwise stated in this announcement. Please contact the HRO with any questions regarding hiring dates
  • Unless stated otherwise: If this position is posted as an Indefinite Technician it may be converted to Permanent without further competition. Please contact the HRO with any questions regarding employment status
  • Per ARNG-HRH Policy Memorandum #10-39, mandatory Full Time Staff (FTS) training is required within a year of hire as a condition of employment in vacancy announcements for both Technician and Active Guard Reserve positions. Failure of new FTS personnel to complete NGB prescribed courses at PEC within the first year of employment may be cause for reassignment to other full time positions or termination of their employment
  • We use E-Verify to verify the identity and employment eligibility of all persons hired
  • HRO Application Checklist: http://co.ng.mil/jobs/hro/default.aspx
  • A current Resume, providing military rank and TVA #
  • Specialized Experience documented in your resume with mm/yy to mm/yy format
21

Specialist, Tech Customer Support Resume Examples & Samples

  • Advanced technical proficiency of commonly used operating system, including Microsoft products
  • Experience with Apple Macintosh, TCP/IP Networking, serial communications and database management desirable
  • Microsoft Exchange expertise essential
  • Knowledge of IIS 7 and Audio-Visual equipment is desirable
  • Strong interpersonal communication skills required. Ability to effectively communicate in a professional manner
  • Pleasant and professional phone etiquette
  • Strong organizational skills and ability to effectively prioritize work to meet established deadlines
  • Ability to work with minimal supervision and ability to handle non-standard events
  • Must be a team player, have a positive attitude and be flexible
  • Requires independent analysis and judgment skills in using prior experience and knowledge of Steelcase’s products to successfully resolve standard and non-standard customer support issues
  • Ability and willingness to work extended hours, as necessary, to effectively accomplish assigned tasks
  • Language requirements: Fluency in English and Mandarin
22

Customer / Provider Support Specialist Resume Examples & Samples

  • Provides First Level Support. Serves as a knowledgeable and helpful representative of Cotiviti when responding to inbound inquires. Acknowledges the caller, determines the nature of the call and provides a customer-centric, first point of contact to answer inquires, follow-up on claims or disputes, or redirects to internal audit teams or other professionals to achieve satisfactory issue resolution
  • Completes Requests for Additional Information. As requested or required, reaches out to providers to follow-up on records that were requested by Cotiviti. Place “courtesy calls” to ensure missing records are accounted for
  • Provides Strong Communications. Serves as a key point of contact and facilitate responses for inquiries and data requests from both internal and external customers. Communicates directly with the client or providers as necessary following established processes and procedures
  • Meets or Exceeds Standards for Productivity. Maintains productivity goals and standards set by the department. Insures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity
  • Meets or Exceeds Standards for Quality. Achieves the expected level of quality set by the department. Accurately maintains data entry of key information into spreadsheets and databases. Provides management team with call center statistics and reports as needed and requested. Alerts manager of issues or concerns impacting quality of work
  • High School graduate or equivalent education
  • 3+ years’ administrative support; with at least 1 year in a customer support role
  • Computer proficiency in Microsoft Office applications and system databases
  • Requires working knowledge of and applicable industry based standards - specifically around PHI and HIPAA compliance
  • Ability to work well in an individual and team environment
23

Customer Support & Logistics Specialist Resume Examples & Samples

  • Assist with accurate customer order processing (order entry)
  • Help man the phone queue (avaya order desk)
  • Ensuring order fulfillment cycle is adhered to from PO receipt to POD receipt
  • Liaising with 3PL warehouse and freight providers to track order deliveries
  • Assist in ensuring 3PL KPI’s are met
  • Validating order backlog
  • Assist with pricing validation audits relative to contract pricing
  • Ensuring supply chain activities like inventory stock into Canadian warehouse is fulfilled (assist in inter-company stock replenishment)
  • Assist with return process (reverse logistics) – customer returns
  • Maintaining good customer data quality – CDQ updates
  • Assist with operational best practices – help setup or revise SOP’s
  • Validating customer terms and agreements based on contracts while updating internal records
  • Maintain a working and up-to-date knowledge of Company products, including pricing and product codes ensuring all associated documents and paperwork correlate, to include issuing price lists to customers once approval is gained through the appropriate channels
  • Assist team with other projects/initiatives currently underway
  • College Diploma
  • Oracle ERP experience is a must
  • Understanding of basic supply-chain functions (procurement, inventory, logistics)
  • MS Office/Excel experience is a must
  • French Bilingual is an asset
  • Ensuring accuracy in order processing activities as well as a few supply-chain activities
  • Customer account management as well as warehouse management with being responsive and provide solutions ensuring customer satisfaction
24

Specialist, Customer Support Resume Examples & Samples

  • Provides First Level Support. Serves as a knowledgeable and helpful representative of Cotiviti when responding to inbound inquires. Acknowledges the caller, determines the nature of the call and provides a customer-centric, first point of contact to answer inquires, follow-up on claims or disputes, or redirects to internal audit teams or other professionals to achieve satisfactory issue resolution
  • Completes Requests for Additional Information. As requested or required, reaches out to providers to follow-up on records that were requested by Cotiviti. Place “courtesy calls” to ensure missing records are accounted for
  • Provides Strong Communications. Serves as a key point of contact and facilitate responses for inquiries and data requests from both internal and external customers. Communicates directly with the client or providers as necessary following established processes and procedures
  • Meets or Exceeds Standards for Productivity. Maintains productivity goals and standards set by the department. Insures all department rules and processes are followed. Alerts manager of system issues or other issues impacting productivity
  • Meets or Exceeds Standards for Quality. Achieves the expected level of quality set by the department. Accurately maintains data entry of key information into spreadsheets and databases. Provides management team with call center statistics and reports as needed and requested. Alerts manager of issues or concerns impacting quality of work
  • High School graduate or equivalent education
  • 3+ years’ administrative support; with at least 1 year in a customer support role
  • Computer proficiency in Microsoft Office applications and system databases
  • Requires working knowledge of and applicable industry based standards - specifically around PHI and HIPAA compliance
  • Ability to work well in an individual and team environment
25

Tool Development Specialist, Customer Support Resume Examples & Samples

  • Version Contorl System (TFS)
  • AGILE and SCRUM experience
  • Continuous Delivery
  • Jira
26

Clinical Specialist Customer Support Resume Examples & Samples

  • Works within regional customer environment to provide clinical support and training delivery for Terumo BCT product applications
  • Provides telephone support for customers and field-based associates. Coordinates, directs, and delivers customer training programs
  • Delivers training to customers and BCT associates
  • Provides training, implementation and support for the launch of new products to customers and BCT associates
  • Performs ongoing assessment of customers’ needs and problems as identified through call reports, input from field-based specialists and trainings on-site
  • Documents and provides written solutions to recurring problems, including input for variation of training tools and provision of training
  • Identifies and solves complex or unusual customer issues in a timely manner
  • Identifies the need for protocols using Terumo BCT instruments
  • Facilitates the capture and sharing of knowledge within area of expertise through journal review, training opportunities, and knowledge management system
  • Works with Global Support and other departments to develop, implement, track, report, and act upon Regional Support metrics
  • Analyzes regional customer needs and trends. Participates in a multidisciplinary team environment to assess therapy needs, provide support, and resolve customer issues
  • Provides detailed input/feedback to the Product Management Team to recommend changes in product design, manufacturing, quality, or any other aspect of the product or service
  • Relevant clinical experience in donor and therapeutic aphaeresis, RN, MT or equivalent
  • Experience in delivery of training programs is required
  • Experienced with project management, with the ability to facilitate cross-functional team interaction and conflict confrontation and resolution
  • Experience in an external customer-facing role such as sales, training, or customer support
  • Ability to assess customer needs and market trends within the context of product and business capabilities and the ability to translate this assessment into a workable strategy
  • Strong, demonstrated expertise in product and therapy knowledge
  • Demonstrated ability and desire to teach. Demonstrated self-confidence and effectiveness in dealing with a wide variety of student types
  • Ability to interact professionally and effectively with customers, physicians, nurses and other technical medical staff
  • Demonstrated ability to work in a collaborative environment to deliver training and support programs and documentation
  • Ability to assess customer needs, market trends, and competition within the context of product and business capabilities and the ability to translate this assessment into a workable strategy
  • Ability to diagnose, understands, and solves complex system issues
  • Ability to effectively communicate technical material in a non-technical manner
  • Knowledge and use of relevant PC software applications and skills to use them effectively
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Or-
27

Athlinks Athlete & Event Customer Support Specialist Resume Examples & Samples

  • Provide customer service for Athlinks/ChronoTrack’s web-based applications to participants, event directors and timers over the phone and through email
  • Create, maintain and support registration forms for events, company accounts for results upload and series management and event digital media needs
  • 2 to 4 year degree preferred or equivalent experience
  • Experience in a support role at a company with high volume transactions; values excellence in support, able to be patient with customers, solutions oriented, high degree of emotional intelligence
  • High Technical Aptitude
  • Strong communication skills (both verbal and written)