Customer Support Engineer Resume Samples

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AR
A Reichel
Afton
Reichel
441 Corkery Road
Los Angeles
CA
+1 (555) 780 8099
441 Corkery Road
Los Angeles
CA
Phone
p +1 (555) 780 8099
Experience Experience
10/2014 present
Dallas, TX
Senior Customer Support Engineer
Dallas, TX
Senior Customer Support Engineer
10/2014 present
Dallas, TX
Senior Customer Support Engineer
10/2014 present
  • Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management
  • Participate in delivery performance review meetings with the customer (End to end delivery performance towards the customer)
  • Identify service beyond contract i.e. work with identifying new business opportunities and address those through established channels
  • Good working knowledge of software development process is a big plus
  • Interacts across TAC (Technical Assistance Center) teams and development teams at peer level
  • Carry out system performance tuning, security measures, performance monitoring, capacity monitoring, and troubleshooting and recommend upgrades when necessary
  • Create test cases and test documentation for internal use
07/2010 07/2014
Chicago, IL
F Customer Support Engineer
Chicago, IL
F Customer Support Engineer
07/2010 07/2014
Chicago, IL
F Customer Support Engineer
07/2010 07/2014
  • Provide internal organizations recommendations for part design improvements
  • Identify process shortfalls and implement process improvements for continuous process improvements for the MCS&S programs
  • Develop, improve, and review with supervision existing and new MAP topics on a continual basis
  • Travel to assist customers on-site
  • Provide recommendations for changes to TOD source data
  • Provide customers with interpretation of Technical Order Data (TOD)
  • Identify logistics issues and provide input for inclusion into various P&W proprietary systems
03/2004 01/2010
Houston, TX
Customer Support Engineer
Houston, TX
Customer Support Engineer
03/2004 01/2010
Houston, TX
Customer Support Engineer
03/2004 01/2010
  • Work with team members and management to identify and assist in development or improvement of process and/or Customer/Partner/Employee training opportunities
  • Provides preemptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis
  • Respond to network management system alarms according to established processes
  • Own and manage personal caseload and perform callbacks and case follow through as defined by the Case Management Guidelines
  • Provide input to product line management and development team members regarding customer priorities and product deployment use cases/applications
  • Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer
  • Gather and analyze key metrics data for repair effectiveness and quality, develop improvement plans and guide actions to improve KPI’s
Education Education
Bachelor’s Degree in Engineering
Bachelor’s Degree in Engineering
Iowa State University
Bachelor’s Degree in Engineering
Skills Skills
  • Solid knowledge of electro/mechanical device repair with attention to detail
  • -Solid knowledge of electro/mechanical device repair with attention to detail
  • Demonstrable basic knowledge of key products such as Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing
  • Demonstrable basic knowledge in iOS, Android and Blackberry Mobiles
  • Ability to work with Engineering architects to influence serviceability and usability design
  • Good knowledge of OOP concepts. Ability to write or analyze code in one of the following programming languages: Java, JS, Python or Ruby
  • Adhere to all processes and methodology for Knowledge Centered Support. Create knowledge content for the Knowledge base
  • You will handle workload and other assignments efficiently while being able to resolve time-critical situations reliable and professionally
  • Scripting knowledge – ability to develop scripts (using scripting language such as Python / Powershell ) to automate routine procedures strongly desired
  • Good knowledge on RADIUS AV-Pairs, Command shell profiles
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15 Customer Support Engineer resume templates

1

Customer Support Engineer Resume Examples & Samples

  • Field customer support requests (telephone, web, email), perform problem determination, and deliver solutions
  • On-Call (rotation) for Support for Critical Issues (scheduled in advance)
  • Track open customer issues, communicate status to customers
  • Interface with engineering to develop and test solutions
  • Work with engineering to install and test new versions of products
  • Follow up with customers to verify solutions are successful
  • Summarize, communicate and escalate customer experiences
  • One or more years' experience providing technical support for enterprise software solutions
  • Experience with Windows administration
  • Excellent phone and email skills, positive customer-centric attitude
  • Ability to multi-task and quickly shift contexts
  • BS in information technology related field
  • Experience supporting products with TCP/IP and SNMP networking components
  • Experience with: Python, Java, Zope, MySQL, WMI
  • Experience with systems and network monitoring tools
2

F Customer Support Engineer Lift System Hardware Resume Examples & Samples

  • Act as integration focus between field and Lift System supplier for field issues
  • Lead field investigations and drive corrective action
  • Develop and present to field customers a Maintenance Awareness Program focused on F-35B lift systems and main engine topics
  • Demonstrate a sense of urgency by supporting Field Service Representatives and customers at US Bases and non-US locations, and program management
  • Author Position Papers to convey Pratt & Whitney's technical and logistical recommendations to the Field upon resolution of complex technical issues
  • Develop logistics plans and implement corrective actions
  • Coordinate teams that are sent out to customer locations for special inspections, data collection, and evaluation of designs
  • Drive customer satisfaction by influencing the design for supportability, maintainability, and life cycle cost
  • Develop maintenance procedures and coordinate with customer for incorporation and updates
  • Present major issues and propose solutions to internal management team and external customers during high level meetings
  • Support and present monthly/quarterly to the F135 internal safety meeting
  • Coordinate and present technical issues in support of customer conferences
  • Support the forecasting of hardware usage rates at Flight Line, Depot and Intermediate Maintenance
  • Lead the CIPT and provide support for system activities in developing and executing field implementation plans for new configuration hardware
  • Coordinate activity to resolve issues affecting engine readiness and customer satisfaction
3

Customer Support Engineer Resume Examples & Samples

  • Support and assist all CFT resources (Tier 1 and Tier2), help them in performing their daily tasks effectively. Provide on floor support to all engineers
  • Act as first point of escalation for all internal , external escalations from customer’s and external stakeholder’s
  • Perform work allocation to all engineers staffed in shift as per incoming volume and availability
  • Provide and coordinate training’s for all new hires in team
  • Perform service observe and case audits on a weekly basis and provide feedback to respective manager’s. Assist in maintaining call and case quality figures
  • Participate in Day 1 calls and engage in onboarding of new Customer’s. This involves preparing MAC checklist, Connectivity procedures and checking tools readiness
  • Support SDM’s and Managers on a day to day basis
  • Ensure no calls are abandoned during shift and all cases are being worked upon in shift
  • Monitor all Tier 1, Tier 2 tasks and ensure smooth delivery of operations
  • Check availability of engineers in shift and provide feedback to managers
4

Customer Support Engineer Resume Examples & Samples

  • Routing and Switching Technology
  • MPLS and its advanced topics like L2VPN , TE etc
  • Platform 7600 , GSR , ASR903 and ASR9k
  • Individual should have the ability to drive Priority Calls (Network Down Situation) with internal and external stakeholders. Also should have the ability to deliver on time Network Problem Resolution (Restoration of services) and provide Root Cause Analysis to Customer
  • Trending Analysis relating to HW and SW defects
  • Strong presentation skills
  • Deliver Training to customer
  • Work closely with Accounts team for Operational Business Review and Quarterly Business Review
  • Knowledge sharing within Team
  • Strong understanding of business impact of technology on customer network
  • Be able to articulate value-add to customer
  • Participate in Innovation and excel for business prospects
5

Customer Support Engineer Resume Examples & Samples

  • Good knowledge of LAN switching protocols and technologies. Specific expertise on Nexus Switches
  • Troubleshooting experience in multi-vendor platform and large Scale Network Architecture
  • Working knowledge of Desktop protocols and Windows technologies (Active Directory, WINS, DNW, DHCP servers, etc)
  • Strong analytical and troubleshooting skills, with the ability to handle critical customer issues/problems, and proven crisis management skills
  • Able to determine problems and deliver known solutions with a high level of customer satisfaction
  • Provide systems/product training
  • Acts as a focal point for large account network problem resolution
  • Acts as a technical expert. Provided support on a world-wide basis
  • Receives minimal supervision
  • Receives no instruction on routine work and general instruction on new assignments
  • Ability to analyze, use and configure small to medium networks
  • Proven crisis management skills
  • Typically interfaces with lower level CSE's, VARs, OEMs & end-users & internal engineering departments. Impact is major
  • Works on problems of diverse scope where analysis requires evaluation of identifiable factors
  • Applies known solutions to solve problems
6

Customer Support Engineer Resume Examples & Samples

  • Reports to Manager, Technical Services
  • Acts as a single point of contact for high impact, large accounts
  • Issue resolution through technical troubleshooting, escalation and management
  • Facilitates collaboration between Cisco and other vendors to address and resolve issues
  • Works on complex problems where analysis requires in-depth evaluation of multiple factors within the customer environment
  • Provide systems/product training to customers, and contributes towards building a knowledge base to help customers and internal stakeholders consume new DC Architecture solutions
  • Drive quality into the product through engaging with engineering teams and Business Unit
  • Provide effortless and proactive service to the customer at all times
  • BS in CS/EE or equivalent plus 2-5 years of engineering experience
  • Prior Remote customer support experience is preferred
  • Demonstrates good understanding of routing and switching. (Ideally CCNP R&S or CCNP Data Center. CCIE or equivalent external certification a bonus
  • Experience or Certifications in different technologies is an advantage
  • Strong customer focus and advanced customer handling skills
  • Excellent verbal communication skills - these skills are essential for this engineering role as some work being done is through remote communication
  • Very strong Problem Solving skills and ability to determine root cause, including previously unknown problems
  • Ability to drive recreates remotely - Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
  • Strong teamwork and collaboration skills. Able to work effectively with and collaborate with other workgroups
  • Good verbal communication, interpersonal and presentation skills
  • A innovative mindset and the ability to work within an undefined space
  • Demonstrate curiosity to learn
  • Be able to adapt to a fast-paced environment
  • Good organizational skills. The position requires that the Engineer is able to prioritize their workload and manage customer commitments
7

Customer Support Engineer Resume Examples & Samples

  • 2+ years with one or more Optical skills (SONET, DWDM, OC, SDH, ML, MSTP, etc)
  • 2+ years working knowledge of Networking industry, products and protocols
  • Exposure on NMS platforms
  • Exposure on scripting
  • Strong analytical and troubleshooting skills
  • Ability to work effectively with and provide guidance to other members of the workgroup
  • Experience with handling critical customer issues/problems
  • Working with cross-functional teams
  • Previous Customer Support experience
  • Database experience (Oracle, SQL, Sybase)
  • Unix experience
  • CCOS certification (either SONET or SDH)
  • CCNA, CCNP or higher networking certification
8

Customer Support Engineer Resume Examples & Samples

  • To drive customer satisfaction and takes ownership for customer success
  • To fully identifies and resolves issues identified within the case
  • To apply known solutions to solve problems
  • To works on problems of moderate scope and complexity that require more analysis and inquiry
  • To expand product knowledge and to learn how the product is supposed to work
  • To develop technical skills and knowledge, advancing beyond the fundamentals in at least one area
  • To effectively seek assistance from other CSEs for problem resolution when required
  • To assist other CSEs with problem resolution when possible
  • To submit bug in collaboration with senior engineers, including all required related information
  • To build and utilize basic to moderate complexity lab setups to duplicate and resolve problems
  • To receive moderate supervision
  • To follow established procedures
  • To receive general instructions on routine work and detailed instructions on new assignments
  • To interfaces with customers, Partners, field personnel, and internal engineering departments
  • To shares information and communicates clearly with team members to improve team effectiveness
  • To process faulty device replacements requests
  • To use methodical troubleshooting techniques
  • To research solutions from multiple sources, apply those solutions to successfully resolve customer’s issues
  • To document the work for future reference in Cisco’s case management platform
  • To work after-hours/weekend on-call as required
  • To Demonstrates an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
  • To develop technical skills and knowledge, advancing beyond the fundamentals in at least one area specifically in NMS technologies
9

Application Centric Infrastructure Customer Support Engineer Resume Examples & Samples

  • Provides second/third level technical support for ACI (Application Centric Infrastructure)
  • Data Center Cloud Services Support
  • Acts as a technical expert and provides support on a world-wide basis
  • Extensive working knowledge of Data Center, Cloud and Virtualization industry, products and protocols
  • Able to determine problems and deliver solutions with a high level of customer satisfaction
10

Customer Support Engineer Resume Examples & Samples

  • Provide phone/email/fax consultation to independently debug complex product problems
  • Acts as a technical expert
  • Provides support on a world-wide basis
  • Working knowledge of Networking industry, products and protocols
  • Minimum 2-5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering different routing protocols
  • Should have some level of system knowledge and knows how to troubleshoot routing issues, IGP (RIP, EIGRP, OSPF, ISIS ) and Multicast( L2/L3 MPLS VPN) issues
  • Ability to handle critical customer issues/problems
  • Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors
  • Exercises judgment within defined procedures to determine appropriate action
  • Interacts across TAC teams and development teams at peer level
  • Promotes and solicits ideas within project team(s)
  • Typically interfaces with lower level CSE's, VARs, OEMs end-users internal engineering departments
  • Flexible: very able to adapt to a changing environment (essential)
  • Autonomous worker with team spirit (essential)
  • Eager to learn. Technical aptitude to assimilate new learning quickly (essential)
  • Out-of-the-box thinker (essential)
  • Able to take initiative and drive change (essential)
  • Performs well under pressure and in disruptive environments where priorities can change in response to customer demand(essential)
  • Capacity and passion to the customers. Good customer engagement (essential)
  • Team player (essential)
11

Customer Support Engineer Resume Examples & Samples

  • Document knowledge base content from learnings and case work.-Interacts across TAC teams and development teams at peer level. -Receives minimal supervision and receives no instruction on routine work and general instruction on new assignments. -Typically reports to Manager, Technical Support
  • Typically interfaces internally with CSEs, SEs, NCEs, and internal engineering departments. Required Skills: -Working knowledge of Networking industry, products and protocols
  • Good knowledge on WAN Layer1,2 technologies
  • Sound knowledge on Routing protocols
  • Sound knowledge of Cisco platforms ranging from SOHO till higher end products like ASR,ESR10000,GSR12000,7600 etc
  • Analysing various network protocols using Wireshark sniffers etc.-Strong analytical and troubleshooting skills. -Proven crisis management skills and ability to handle critical customer issues/problems. -Able to determine problems and deliver known solutions with a high level of customer satisfaction. -Ability to determine root cause and resolution for previously unknown problems. -Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors. -Successful at exercising judgment within defined procedures to determine appropriate action. -Good verbal and written communication skills. -Ability to work effectively with and provide guidance to other members of the work group. -Promotes and solicits ideas within TAC team(s). - Cisco Certification CCNA/CCNP/CCIE desirable but not mandatory. -BS in Computer Science recommended. -2-5 years related experience
12

Customer Support Engineer Resume Examples & Samples

  • Provides second/third level technical support for Routing Protocols technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
  • CCNP or Written-CCIE certification is a MUST, Full CCIE desired. Or combo of certification and work experience
  • Routing/Switching - Strong Analytical and troubleshooting skills with Routing/Switching across Cisco platforms
  • Candidate must have at least 4-5 years of Networking industry experience and knowledge, products and protocols
  • Demonstrated proficiency in the following technologies: TCP/IP, Routing Protocols (OSPF, RIP, EIGRP, BGP), QoS, Multicast, MPLS
  • Good verbal communication skills
  • Typically requires BS in a technical field (CS/EE preferred)or equivalent plus 4-5 years related experience. MBA/Masters preferred
13

Apjc Customer Support Engineer Technical Assistance Center Resume Examples & Samples

  • Provide second line phone/email/fax consultation to independently debug complex product problems
  • Act as a technical expert and provides systems/product training on a world-wide basis
  • Act as a focal point for large account network problem resolution
  • Act as a technical expert. Provided support on a world-wide basis
  • Typically interface with lower level CSE's, VARs, OEMs & end-users & internal engineering departments. Impact is major
  • Work on problems of diverse scope where analysis requires evaluation of identifiable factors. Applies known solutions to solve problems
  • Demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge
  • Crisis management skills
  • Excellent written and verbal communication in both English and Chinese, interpersonal and presentation skills
  • Self-motivation, have strong sense of responsibility & team work spirit
  • Cisco Certified Network Associate (CCNA) desired
  • TCP/IP Knowledge will be plus
  • Programming Skill
14

Customer Support Engineer Resume Examples & Samples

  • Work Location: Bangalore Only
  • Shift: Day Shift
  • Years of experience: 5-10 Years
15

Customer Support Engineer Resume Examples & Samples

  • Provide advanced technical support for customers, VARs, and Distributors via telephone and email
  • Logging and resolving customer tickets
  • Absolute passion for customer satisfaction
  • Advanced troubleshooting skills and diligence
  • Advanced networking knowledge (strong understanding of switches, routers and firewalls)
  • Advanced knowledge of standard protocols such as HTTP, SMTP, DNS, FTP, SSH, TCP/IP
  • Experience involving customer exposure element
  • Good technical foundation in networking (CCNA equivalent level or above) is required
  • Strong attention to detail and follow-up
  • Experience with deploying physical product or security appliance is of advantage
  • Experience in working with Beta products a plus
  • Bachelor degree - higher degree is a plus
  • Fluency in English (additional language proficiencies are a plus)
16

Contact Center Customer Support Engineer Resume Examples & Samples

  • Provide second/third level technical support on a worldwide basis via phone, email, web and remote access to customer sites where Cisco Unified Contact Center and other Cisco call center applications are deployed
  • Determine methods and procedures for solving complex technical issues encompassing hardware, software, and networking
  • Function as a technical resource and focal point for large customer accounts with multiple concurrent technical issues
  • Formulate technical action plans for analyzing and resolving end-to-end solutions
  • Generate clear and concise documentation in the form of case notes, technical tips, and white papers
  • Work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills. - Provide systems/product training
  • Provide guidance & leadership to less experienced engineers
  • Provide support on a world-wide basis
  • Expertise in any technology areas of Cisco Collaboration
  • UCCX, CCX Packaging, IVR, ACD, CTI, High Availability, Deployment models, outbound IVR, Agent and Supervisor desktop, Historical Reporting
  • UCCE, PCCE, ICM, CVP, PG, Enterprise, Outbound Dialer, IP-IVR, Central Controller, EIM/WIM, CUIC, AW/HDS
  • 2+ years administrator level knowledge of either Microsoft Windows or Unix
  • 2+ years working knowledge of networking industry, products and protocols
  • 2+ years MSFT SQL server
  • 2+ years MSFT operating system troubleshooting
  • 2+ years MSFT operating system security modeling/design, implementation and troubleshooting
  • 2+ years dealing with voice solutions
  • Ability to communicate effectively both verbally and in writing
  • Ability to determine problems and deliver known solutions
  • Ability to work effectively with and provide guidance to other members of the work group
  • Previous customer support experience
  • CCNP, CCVP, or CCIE Certification in any subspecialty
  • This position will reside in RTP, NC
17

Europe Customer Support Engineer Services Resume Examples & Samples

  • Must be able to legally live and work in Belgium , without visa support or sponsorship
  • Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering or similar)
  • Good technical foundation in networking (CCNA equivalent knowledge)
  • Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, Network Management, Microsoft, Linux
  • Ability to communicate in English effectively both verbally and in writing
  • Passion and demonstrated ability to learn and work in a multicultural team environment
  • Ability to work independently and in a team in order to achieve common goals
18

Customer Support Engineer Resume Examples & Samples

  • Logging and resolving customer calls
  • Work with customer to understand their concerns
  • Triage/root-cause the problem
  • Provide status to the customer and sales team (as necessary)
  • Submit Bug reports to Engineering
  • Submit Enhancement requests to Product Management
  • Track problems until they are resolved to the customer’s satisfaction
  • BS/BA degree required, with 2 or more years related experience
  • CCIE is preferred
19

Sp Mobile Customer Support Engineer Resume Examples & Samples

  • Troubleshooting technical issues with customers who work in a 24x7 service environment
  • Interfacing with other departments and vendors to resolve issues and provide root-cause analysis
  • Providing technical guidance and recommendations
  • The candidate requires the ability to use methodical troubleshooting techniques in a Mobile network environment, recognizing potential system problems, researching solutions from multiple sources, applying those solutions to successfully resolve customer issues, and documenting the work for future reference
  • Provide remote network support for product configuration and operational issues
  • Troubleshoot and resolve customer network problems across a broad range of technologies
  • Build simulated networks in test labs to resolve highly complex problems
  • Document, propose, and present architecture recommendations in complex environments
  • Focusing on quality and customer success, keeping the continuous improvement to stretch goals. Provides substantial input to internal engineering and product organizations on future product development
  • Utilize Cisco’s trouble ticket application and databases to manage and document customer issues. Manage and respond to incoming email and support ticket requests in a timely manner
  • Receive inbound technical and non-technical support inquiries
  • Utilize other customized tools and processes to help identify the root cause of technical problems. Effectively articulate necessary technical and non-technical information to customers in a simple and concise manner over the telephone or via e-mail
  • Communicate and work effectively with staff in all levels of Cisco Services Business Units
  • Meet or exceed individual performance goals (metrics) focused on providing superior customer support. Investigate customer issues, providing quality solutions, escalate when necessary to provide timely resolution
  • Perform other duties (like initiatives) as required by Cisco Management to grow the team
20

Customer Support Engineer Resume Examples & Samples

  • Solves reported product and network problems of moderate complexity
  • Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
  • Provides basic systems/product training and intellectual property material
  • Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering)
  • Minimum 2 years of related experience involving customer exposure element in Security Technologies (Firewall, VPN, IDS, AAA)
  • Knowledge of RADIUS, TACACS+ and ACS is a must
  • Good technical foundation in networking (CCNA equivalent level or above) is a must
  • Knowledge of 802.1x (dot 1x) or ISE is a plus
  • Knowledge of Wireless technologies is a plus
  • Ability to communicate in English effectively both verbally and in writing is a must; other languages would be a plus
  • Ability to drive to achieve goals with limited supervision
21

NOC Customer Support Engineer Resume Examples & Samples

  • Create Methods Of Procedure (MOP) and action plans for post-sales projects
  • Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction
  • Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer
  • Receive minimal supervision, no instruction on routine work, and general instruction on new assignments
  • Perform ad hoc analyses and tasks as assigned
  • Provide guidance and leadership to less experienced engineers
  • May require some travel to customer locations in this role
  • Strong practical knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and Frame-Relay
  • Strong practical knowledge of Cisco platforms current and legacy
  • Strong analytical, problem solving and organizational skills
  • BS in Engineering/Computer Science/IT and/or equivalent experience
  • Prior experience in support of remote customer networks required
  • CCIE highly desired
  • LI-AO1
22

Customer Support Engineer Resume Examples & Samples

  • Bachelors or Masters degree in engineering (Computer Science, Electrical Engineering, Telecommunications Engineering)
  • Good technical foundation in networking (any of the following: CCNA, CCNP, CCDA, CCNP, CCIE, CCIE SP, CCAI, CCSI, CCIP, Security, CCSP or equivalent level experience) is required
  • Ability to communicate in English effectively both verbally and in writing; other languages would be a Passion and demonstrated ability to learn and work in a multicultural team environment
23

Customer Support Engineer Resume Examples & Samples

  • Solves reported product and network problems
  • Effectively utilizes databases of existing issues, debugging tools and simple or moderate lab simulations to analyse problems and identify solutions with a high level of customer satisfaction
  • Minimum 2 years of related experience involving customer exposure element in VPN (for example: IPSEC, SSL, Anyconnect, Getvpn, DMVPN)
  • Other technology or product knowledge, experience or certifications in the following areas are a plus: voice, security, routing, switching, network management applications, Microsoft, Linux
  • Ability to communicate in English effectively both verbally and in writing; other languages would be a plus
24

Customer Support Engineer Resume Examples & Samples

  • Provide Network Problem Resolution, Root-Cause Analysis, IOS Software Referral assistance as per contracted agreement with named customer
  • Security and R&S technologies
  • Routing, Lan Switching specific to Multicast, QoS and Layer 2/3 technologies
  • Receives minimal supervision, no instruction on routine work, and general instruction on new assignments
  • Interfaces with all levels of CSEs, NCEs, SEs, VARs, OEMs, end-users & internal engineering departments
  • Provides systems/product training
  • Provides guidance & leadership to less experienced engineers
  • Connects with customers and partners across functions and boundaries to achieve significant results
  • Earns the confidence of customers and is able to use the confidence to achieve results
  • Solves extremely complex problems where analysis requires in-depth evaluation of factors with imaginative and innovative troubleshooting and experimentation as well as evaluation of intangible variables
  • Is a technical expert in a broad area covering multiple technologies. Applies expected product behavior across industry practices. Knows how the technology is expected to work in the industry
  • Collaborates with Engineering on complex product and software issues, driving resolution of specific bugs
  • Excellent written and verbal communication, interpersonal and presentation skills. Ability to function effectively in ambiguous circumstances. Key involvement in CA and cross-functional teams to resolve major customer issues. Leads team collaboration extending beyond work group
  • At least 2 years’ experience troubleshooting Routing/Switching across Cisco platforms
  • Minimum 4 years of networking experience, including configuring, analyzing & troubleshooting complex networks
  • Typically requires BS in CS or EE or equivalent plus 5-7 years related experience
  • Strong security and data center solution knowledge as this position will primarily focus on supporting Cisco's Security and data center products
  • Strong Layer 3 and 2 knowledge’s this position will also focus on supporting Cisco's Routing & Switching platforms
  • Enterprise series routers: Knowledge of system architecture and the ability to independently troubleshoot complex routing, switching and forwarding issues
  • Strong documentation skills - to be utilized for case management, knowledge capture, defect management and Trainings
  • Very strong Problem Solving skills
  • Ability to drive recreates remotely-- Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
  • Proven crisis management skills, and the ability to excel under pressure
  • CCIE Security strongly preferred
25

Data Center Customer Support Engineer Resume Examples & Samples

  • Provides review of Data Center infrastructure – architecture, processes and plans for Cisco's Unified Computing Systems, B/C/E Series and Nexus 1000 to Cisco customers, account teams
  • Troubleshoots complex data center interoperability, configuration or performance issues related to VMWare, OS (Windows and Linux), x86 server architecture, iSCSI or FC, SAN/NAS and LAN switching
  • Acts as a single point of contact for high impact, large account issue resolution through escalation and management across multiple divisions of Cisco
  • Applies analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
  • BS in CS or EE or related field plus 3-7 years Data Center related experience with Servers (Blade servers, x86) and OS Support (Windows, Linux and VMWare)
  • Requires in-depth knowledge of the following areas: Data Center Networking and Data Center Products
  • Demonstrated networking experience including TCP/IP and Routing Protocols
  • Experience with networking side of the Data Center
  • Experience or Certifications in one or more of the following is preferred: MCSE, RHCE, VCP, CCNA, CCNP, CCIE
  • Prior experience with UCS-B Series Blades (UCSM) and/or Nexus 1000 preferred
  • Cisco Unified Computing System (UCS), B/C Servers, and Nexus 1000
  • Windows 2008/2012, VMware (ESX, ESXi), and Linux Operating Systems Environments
  • Storage architectures, and/or file systems (NetApp, EMC, iSCSI, NAS, NFS, Fiber Channel)
  • Designs and implementations for Data Center Solutions
  • Multi-vendor platform and interconnect component interoperability
26

Data Center & Server Virtualization Customer Support Engineer Resume Examples & Samples

  • Provides second/third level technical support for Unified Computing, B and C Series (both hardware and software), Intercloud fabric (ICF), UCS-Invicta/Whiptail and N1K series of switches and appliances to Cisco customers, partners, account teams, and other TAC engineers via phone/email/webex consultation to independently troubleshoot & debug product problems
  • Provide second/third level technical support for Operating Systems and Virtualization, VMware, Microsoft, Linux Redhat, CentOS and Novell
  • Provides technology/product training and intellectual property material as required
  • Effectively utilizes moderate to complex lab setups to recreate and solve problems
  • Submits complete and correct product defect, enhancement and serviceability reports in area of expertise
  • Self-starter, willing to learn, adopt new technologies, be train the trainer, good at multi-tasking and requires minimal supervision
  • Typically reports to Mgr or Senior Manager, Technical Support
  • Typically interfaces internally with peer TAC engineers, Sales Engineers, Network Consulting Engineers, Technical Marketing Engineers and internal engineering departments
  • Working knowledge of server, cloud and networking industry products and protocols
  • Successful at exercising judgment within defined procedures to determine appropriate action
  • Determines innovative methods and procedures on new assignments
  • Provide guidance, training, mentorship to new hires and peer engineers
  • Bachelor's or foreign degree equivalent in Computer Science, Computer Engineering, Electrical Engineering, or related field and 5 years of post-baccalaureate, progressive experience in job offered or related occupation OR Master’s or foreign degree equivalent in Computer Engineering, Electrical Engineering, Computer Science, or related field and 1 year of progressive experience in job offered or related occupation
  • Troubleshooting experience using finisar, wireshark, or other protocol analyzer
  • Experience or Certifications in one or more of the following is preferred: HP, IBM, Dell Server Support, or certifications VCP, RHEL, CCIE, CCNA, CCNP, MCSE
  • Prior customer support experience is preferred
  • Cisco Unified Computing System B, C & E Series Servers and N1K series of switches
  • Windows, VMware, and Linux Operating Systems Environments
  • Storage architectures, and/or file systems
  • 3rd Party ISV Support
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Customer Support Engineer Htts Voice Services Resume Examples & Samples

  • Provide second line phone/email/fax consultation to independently debug complex IP Telephony problems
  • Acts as a technical expert and is a go-to resource for the team
  • Provides support on a world-wide basis to all HTTS customers
  • This CSE role supports reactive case handling for Cisco's largest SP and Enterprise customers with Cisco IP Telephony technologies (Cisco Unified Communications Manager, Cisco Unity systems, other Cisco Unified Communications products including; Call Manager Express, Cisco Unity Express, etc.)
  • Typically reports to Mgr, Technical Support
  • Interfaces with lower level CSE's, VARs, OEMs & end-users & internal engineering departments
  • Typically requires BS CS or related (or equivalent experience) plus 6-8 yrs relevant experience
  • Very strong Problem Solving skills--will be utilized often as this position covers all Cisco IP Telephony technologies
  • Strong understanding of TCP/IP--IP knowledge is critical as it is the foundation for most IP Telephony technologies
  • Engineer should have experience and knowledge of IP Telephony protocols, proficient with QoS on Cisco platforms, and thorough understanding of Cisco's product line
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Customer Support Engineer Resume Examples & Samples

  • Experience and Knowledge of Content Delivery Technologies ACNS, WAAS, WAFS,and other CDN technologies
  • Solid experience and understanding of Application Delivery Load balancers Products Cisco ACE, CSS , CSM
  • Experience and Knowledge with video technologies such as Cisco Digital Media Suite, CDS-IS
  • Windows/Unix/Linux OS skills are highly desirable
  • Strong understanding of TCP/IP knowledge is critical as it is the foundation for most Content technologies
  • Experience with network analyzers/sniffers such as Ethereal/Wireshark, Sniffer Pro, etc
  • Ability to drive lab recreates - many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve Responsibility
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Technical Customer Support Engineer Resume Examples & Samples

  • Responsible for representing customer needs and expectations internally to ensure internal initiatives reflect customer business and technical requirements
  • Responsible for pre-sale and/or post-sale support of HERE’s data products and Platform services including escalating customer requests and complaints to relevant teams, then providing answers to customer these inquiries
  • Analyze, debug and resolve customers’ map compilation and web API issues. Use Ticket Management system to log and respond to issues and requests
  • Act as an advocate for HERE Products & Platform Services within the customer space
  • Manage tactical relationship with customers in support of HERE Products and Platform Services including basic conflict resolutions, strategic alignment, customer expectations and communication
  • Provides standard training to customers and company staff concerning specifications, products, extraction formats and APIs including development of proprietary training materials for support of new or existing company data products & services
  • Provides testing support for internal and external applications
  • Support conflict resolution and communication when customers and HERE have competing technical objectives
  • Bachelor’s degree, with a minimum of two years equivalent work experience required. (Engineering degree – preferred)
  • JavaScript, Java or C++, Web development experience essential in order to effectively support Platform Customers
  • Experience with mobile / embedded device development (iOS, Android, WP8) is favorable
  • SQL, ArcGIS, Oracle, DBMS knowledge
  • Experience with spatial datasets and mapping technology a plus
  • Domestic and potentially international travel for customer meetings & testing (<25%)
  • Demonstrated ability to work in various cultural environments
  • Strong interpersonal skills including the ability to deal with all levels in an organization and directly with Customers (phone, face-to-face, email)
  • Based in local Chicago HERE office
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F Customer Support Engineer Resume Examples & Samples

  • Act as primary technical interface between Pratt & Whitney and all customers
  • Work with supervision to establish, coordinate with customers, and implement action plans to ensure jet engine fleet safety, reliability, maintainability and supportability
  • Monitor daily reports from Field Service Representatives (FSR) and collect/analyze field data utilizing F100 fleet summary tool
  • Provide complete timely responses to customer and FSR technical questions and track in appropriate systems
  • Support coordination and participate in company teams sent out to customer locations for special inspections, data collection, evaluation of designs, etc
  • Support development and implementation of logistics plans for corrective actions in the field
  • Develop and revise maintenance procedures and coordinate with customer for proper incorporation and updates
  • Communicate issues with FSRs, customers, and internal management
  • Present issues and solutions to program management team and internal/external customers in various high level meetings, including the annual F100 Worldwide Users Meeting
  • Act as the voice of Pratt & Whitney through Maintenance Awareness Program (MAP) briefings at customer locations
  • Develop, improve, and review with supervision existing and new MAP topics on a continual basis
  • Perform Periodic Engineering Excellence Reviews (PEER) at various customer locations
  • Capability to demonstrate borescope skills and knowledge of inspection criteria at customer locations
  • Travel to assist customers on-site
  • Actively participate in the ACE process
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Packet Core R&D Customer Support Engineer Resume Examples & Samples

  • Work on Customer Service Request (CSR) to solve customer problems from their network, with quality and efficiency,
  • Communicate with people from Customer Units to proceed with their request,
  • Cooperate with global HUBs to secure follow-the-sun cases,
  • Radio competence
  • Software development
  • Knowledge in scripting
  • Network Integration and Verification
  • 2~3 years working experiences in EPC area is preferred
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Customer Support Engineer Resume Examples & Samples

  • Provide support to the the customer with Alumina installed base outside the Saudi Arabia
  • Provide hands on support to the customers with Alumina equipment and have excellent communication skills
  • Significant interaction with Market Area and Business Line Sales in additional to the
  • Be able to upsell and drive growth of sales at site
  • Be the focal point of contract to the customer site and secure more long term agreements including spares
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Customer Support Engineer Telephony Services Resume Examples & Samples

  • Provide support and documentation to assist in various Telephony cloud platforms
  • Coordination with Level 2 Team for high risk Incidents or Projects
  • Produce accurate, brief and clearly written documents tailored to audience needs and expectations
  • Execution of application environment tasks as required for incident resolution
  • Liaise with appropriate teams for the development of corrective actions or viable workarounds to resolve major incidents
  • Ensures all work is carried out and documented in accordance with required standards, methods and procedures
  • Ability to work well within a multi-disciplinary team structure, but also independently
  • Ability to work with 3rd party vendors (i.e. VoIP carriers) for escalation of issues
  • Demonstrates analytical and systematic approach to problem solving
  • Responsible to absorb rapidly new technical information, business acumen, and apply it effectively
  • Demonstrable basic knowledge of key products such as Telephony, Voice over IP, Public Switched Telephone Network, Internet & Cloud computing
  • Understanding basic of database technologies (MySQL, MSSQL, Mango DB) etc
  • Knowledge of troubleshooting tools and techniques related to networks and systems i.e. remote access tools, Windows Support tools, connectivity tests, etc
  • Experience supporting applications, platforms, and/or services in clustered, federated, shared and/or virtual environments
  • General understanding of various IT security concepts as they relate to production environments
  • Approximately 1-2 years of related work experience in engineering function, 1-2 years of related work experience in customer Telephonic support function
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Customer Support Engineer Resume Examples & Samples

  • Provide support and documentation to assist in various IP Telephony, Video Conference and cloud platforms
  • Responsible for handling Level 1 service requests and operational activities
  • Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service requests
  • Adheres to engineering methodologies, standards and leading practices
  • Provide feedback regarding engineering methodologies and various user requirements
  • Recommendation of process engineering and operational improvement initiatives including automation tooling, service enhancement
  • Respond to automated alerts on the health of systems
  • Executing scheduled or unscheduled tasks relating to operational maintenance and monitoring of application environments
  • Adhere to E&Y and ITIL guidelines for Incident, Problem, and Change Management
  • Responsible for assisting senior team members in research and development of new products and technologies
  • Root cause analysis and service improvement solutions
  • Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences
  • Responsible to plan, schedule and monitor work activities in order to meet time and quality targets
  • Outstanding management, interpersonal, communication, and organizational skills
  • Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
  • Demonstrable basic knowledge in iOS, Android and Blackberry Mobiles
  • Demonstrable platform support experience on Linux and Windows platforms
  • Demonstrable intermediate to advanced knowledge of operating systems and dependent platforms such as Windows & Linux
  • Basic understanding of networking/LAN/WAN/DMZ concepts
  • Experience monitoring service capacity and processes to ensure maximum availability
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Customer Support Engineer Resume Examples & Samples

  • Observe technical issues first hand and provide customer recommendations or provide data required for other P&W organizations support
  • Effectively and efficiently react to short notice internal organizations requests for additional technical or logistics data
  • Provide customers with interpretation of Joint Technical Data (JTD)
  • Provide recommendations for changes to JTD source data
  • Support safety investigations by inspecting and documenting hardware condition
  • Support timely and effective root cause and corrective action implementation for customer identified concerns
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F Customer Support Engineer Resume Examples & Samples

  • As Hardware Deputy – The F119 CSE Deputy will be a process expert resource for the hardware CSE team and coordinate CSE participation in significant program support activities (ACIs, Reliability Reviews, Limits programming, User’s Conference (PWG) and other program level activities as identified by Product Line Management). The Deputy will provide additional capacity as required for any module to recover schedule on CSE deliverables. The Deputy will help develop proficiencies within the hardware team and will also obtain management experiences for future career development
  • The deputy will also have responsibility for a hardware module where the activities include
  • Develop and maintain proficiency and expertise in F119 engine hardware and CSE processes
  • Address field questions (MERLINs) from the P&W FSRs regarding Technical Data, hardware serviceability, and supportability issues
  • Define required corrective actions for field issues, and manage tasks through field implementation
  • Communicate status and issues to customer (USAF) counterparts regarding hardware issues
  • Drive customer satisfaction by influencing design for supportability
  • Champion supportable, cost effective solutions in design reviews and supportability
  • Lead the CIPT and support system activities in developing and executing field implementation plans for new configuration hardware
  • Lead the CIPT in the damage tolerance limit development effort and lead the overall limit plan
  • Identify support system issues and brainstorm proactive solutions to meet the customer's needs
  • Demonstrate a sense of urgency in supporting Field Service Reps, government customers, and program management
  • Drive plans and resolutions for issues affecting engine readiness and customer satisfaction
  • Present major issues and solutions to the program management team
  • Author technical source data needed to support the fielded product
  • Identify process shortfalls and implement process improvements for continuous process improvements for the MCS&S programs
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Packet Core R&D Customer Support Engineer Resume Examples & Samples

  • Get to know customers and their networks. Build and maintain the connection
  • Solve customer network problems at solution level and or product level
  • Troubleshooting in real network and or in lab with quality and efficiency
  • Communicate with people from Customer Units to proceed with their request
  • Communicate with Product Development to make sure the product implementation/correction will fulfill the requirement, and contribute to product quality
  • Cooperate with global HUBs to secure emergency and follow-the-sun cases
  • Work on PDU/customer projects on-site or remotely to help region success
  • Knowledge Sharing & Collaboration Skills
  • Coaching & Mentoring Skills
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F Customer Support Engineer Resume Examples & Samples

  • Provide internal organizations recommendations for part design improvements
  • Identify logistics issues and provide input for inclusion into various P&W proprietary systems
  • Support analytical inspections of disassembled parts from lead the fleet engines
  • Supporting ACE (operating system) initiatives
  • Work within P&W Environment, Health & Safety (EH&S) standards
  • Report status of activities on a weekly basis
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Senior Customer Support Engineer Resume Examples & Samples

  • Bachelor's Degree in Computer Science or equivalent
  • Knowledge / understanding of Exchange servers and email systems
  • Experience in Help Desk support
  • Knowledge of networking and Internet fundamentals and concepts
  • Hands-on experience configuring Exchange servers / email systems
  • Some familiarity with Unix environment
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Customer Support Engineer Resume Examples & Samples

  • Be a trusted advisor owning and solving customers' technical issues end to end
  • Provide proactive technical assistance to high-profile customers on our products
  • Reproduce, troubleshoot and perform advanced problem analysis on diverse technical issues maintaining the companies standard of quality
  • Escalate technical issues using our methodologies and effectively interact with other teams globally to provide holistic solutions
  • Contribute to our knowledge base, publishing quality articles/videos to be used by customers and peers
  • Promote a positive team environment by assisting team members to enhance the professional development of everyone within the organization
  • Keep up to date with the ever evolving threat landscape and internet security
  • Maintain and expand working knowledge of current and beta (non-released) products as well as their integration and methods of support delivery
  • Occasional travel to customer sites may be required
  • Must be available to support on-call on a periodic/rotational basis
  • Requires 3-5 years of complex troubleshooting and experience in a multi-protocol (TCP/IP) routed network environment including LANs/WANs, Active Directory, Network architecture, TCP/IP, IIS and firewalls
  • Requires 3-5 years knowledge in Microsoft Windows and/or Linux (RedHat, CentOS, etc.) Operating Systems
  • Passion for technology and solving complex technical issues
  • Ability to adapt to change in a fast paced environment
  • Excellent Collaboration skills
  • Solid multi-tasking and problem resolution experience
  • Ability to liaise effectively with customers onsite, online and via telephone
  • Demonstrated ability to present solutions to clients that are implemented successfully within the client environment
  • Ability to effectively conduct formal and informal training sessions or presentations
  • Excellent verbal and written communication, customer service including proactive phone engagement with customers, and negotiation skills
  • Customer Ownership - act as trusted advisor solving customer issues end to end
  • Demonstrated expertise in Account Management and/or Consulting with an ability to interface with a broad and diverse set of clients an advantage
  • Excellent level of English
  • French and German speaking engineers also needed
  • Relevant degree or equivalent work experience
41

Technical Customer Support Engineer Resume Examples & Samples

  • Work to tight deadlines. Customers are number one priority and often this position involves multi-tasking and responding quickly to urgent issues
  • Support high profile customers compiling HERE navigation maps & Platform
  • Support Sales by implementing demo and example applications in Pre-Sales/Post Sales activities to meet Sales goals
  • Support Sales of different verticals (Automotive, Enterprise, Consumer) in Pre-Sales/Post Sales activities
  • Participate in field tests with customers when required
  • Manage customers issues efficiently, effectively and up to the highest standards
  • Analyze and resolve customers’ map compilation and API issues
  • Software Engineering/ IT degree (or equiv.)
  • Java & JavaScript
  • SQL(Oracle, SQLServer, PostgreSQL, MySQL or SQLite)
  • Support/Consulting experience
  • Excellent communications skills essential. Requires daily interaction with external/internal customers via phone, email and face-to-face
  • Good command of English & Japanese (written, spoken)
42

Customer Support Engineer Resume Examples & Samples

  • Support international depot stand up for Norway, Turkey, Netherlands, Australia, Japan, and other potential countries
  • Support and influence the technology control plan for international depot maintenance
  • Review tooling requirements for international depot maintenance
  • Drive maintenance cell layout design for international depots
  • Drive customer satisfaction by influencing the Joint Technical Data
  • Influence effective solutions for depot implementations plans for new configurations
  • Support depot full capability development and implementation effort
  • Review and assess depot Joint Technical Data change requests
  • Identify depot support system issues and brainstorm proactive solutions to meet the customer's needs
  • Demonstrate a sense of urgency in supporting depot PW-Field Service Reps, PW-Global Services Engineers, PW-Depot Quality/Operations, government customers, and program management
  • Drive plans and resolutions for issues affecting depot engine readiness and customer satisfaction
  • International travel is required in support of foreign depot stand up
43

Senior Customer Support Engineer Resume Examples & Samples

  • A strong dedication to quality customer service
  • Proven ability to learn new technologies and software quickly
  • The ability to quickly reproduce a customer problem, isolate cause, and drive resolution is critical to this role as is in-depth technical, application and domain knowledge
44

Senior Customer Support Engineer APM Resume Examples & Samples

  • Responds to customer requests via phone and email
  • Troubleshoot and identify product problems for presentation to engineering or Cloud infrastructure teams for resolution or disseminates appropriate information necessary to correct configuration issues
  • Exceptional ability to rapidly diagnose, reproduce and solve complex customer problems
  • Exceptional troubleshooting, customer service and analytical skills
  • Positive attitude when dealing with customers and co-workers
  • Experience in Power and Oil and Gas industries a plus
45

Senior Customer Support Engineer Resume Examples & Samples

  • Respond to all customer issues, including doing on-call rotations. This includes directly interacting with the customers and/or working with other JP1 colleagues to identify the customer’s problem and develop a solution
  • Provides support, direction and training to customers as needed
  • Minimum of 3 years technical experience involving problem solving in customer-support related functions for complex software products
  • Experience with direct customer contact and sales support is desired
  • Ability to work independently to research and resolve software issues
  • Experience in the Windows server (2008,2012) and Linux(RH,CentOS,Suse) platforms and or FreeNAS is required
  • Some experience in shell scripting languages, such as: bash, batch, and korn is required
  • Programming experience in languages such as Java or PHP is desired, but not required
  • Experience with databases such as MySQL or Oracle is desired but not required
  • Some experience in vmware platforms (ESXi and vCenter) is desired, but not required
  • Knowledge of JP1 product is desired, but can be gained on the job
  • The ability to clearly communicate with customers and various levels of the organization in both written and verbal form
  • Provide direction regarding training, processes, and procedures within the organization (Both US and EMEA) as well as with customers
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Customer Support Engineer Monterrey Resume Examples & Samples

  • Insure correct information in SAP related to contractual obligations, quotations, invoicing etc
  • Report to Service Comercial Team Leader MexCar región
  • University degree in Engineering, Industrial Engineering or similar
  • Familiarity with complex technical machinery, plant, processes or systems
47

Customer Support Engineer Resume Examples & Samples

  • 5+ years IP Networking experience; Working knowledge of Networking industry, products and protocols
  • 3+ years’ experience with Cisco Data Center Networking products or other industry Data Center solutions
  • Experience and Knowledge of Data Center Networking Products (UCS-B, UCS-C, MDS9000 technologies)
  • Advanced Data Center troubleshooting expertise required
  • Excellent verbal communication skills--these skills are essential for this engineering role as most of the work being done is through the phone
  • Very strong problem solving skills--will be utilized often as this position covers all Cisco Data Center Networking technologies
  • Strong understanding of TCP/IP--IP knowledge is critical as it is the foundation for most Data Center Networking technologies
  • Working knowledge of handling network down situations--this role will be handling S1/S2 Service Requests with limited supervision
  • Ability to drive recreates remotely--many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
  • CCIE or other top level industry certification (MCSE, SUN, Linux, VMware) is highly desirable
  • Windows/Unix/Linux skills is also highly desirable
48

Customer Support Engineer Resume Examples & Samples

  • Bachelor's degree in a technical field and 5 years of post-baccalaureate, progressive experience in related occupation. OR Master's in a technical field with 1 year of progressive experience
  • Experience or Certifications in one or more of the following is preferred- CCNA, CCNP, CCIE
  • You should have the following experience, skills and capabilities
  • A great teammate who wants to be part of a fun, dynamic organization
  • Great verbal and written communication skills
  • Working knowledge of Networking, products and protocols
  • Able to resolve problems and deliver known solutions with a high level of customer satisfaction
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Customer Support Engineer Resume Examples & Samples

  • Solves product and network problems of high complexity. Has strong knowledge in LAN Switching technologies
  • Provides consultation to independently solve complex product and network problems
  • Effectively utilizes complex lab setups to duplicate and solve problems
  • Provides systems/product training and intellectual property material
  • Acts as a point of contact for large account network problem resolution
  • Submits complete and correct defect reports in area of expertise
  • Is a certified technical expert in at least one area (Routing & Switching/Service Provider)
  • Consults with other Teams in Cisco to assist Customers
  • Engages as HTTS technical representative on escalated customer issues
  • Excellent communication and customer handling skills
  • Ability to analyze, configure and troubleshoot large networks
  • Knowledge on LanSW Technologies like STP, RSTP, VTP, VSS, vPC, vDC , MSTP, LACP, VLAN,
  • Knowledge of Cisco switching Platforms like Cat 6500, 6800, 4500 , 3850 , Nexus 7K, , Nexus 6k, Nexus 5k, Nexus 3K
  • Certified technical expert in more than one area with a wide understanding of Networking technologies and Cisco products (this is a variable based on our requirement)
  • Proven planning, prioritization and organizing skills
  • Drive for continuous learning, results orientation and teamwork
  • Utilization of a good understanding of Cisco business strategies and drivers to guide activities
  • In depth understanding of troubleshooting methodology and case management tools
  • Ability to drive change through innovation
  • B.E/B.Sc in Electronics, Telecommunications, Electrical or Computer Science with at least 5 yrs of experience
  • CCNA, CCNP and/or CCIE (Routing & Switching/Service Provider) (or equivalent certification) preferred
50

Customer Support Engineer Resume Examples & Samples

  • Works for worldwide customers within his own team or with other Cisco teams to solve problems and enhance future products with senior engineer supervision
  • LI-EMEA-CO1
  • LI-PRIORITY
51

Customer Support Engineer Resume Examples & Samples

  • Follow-through on all UC Incident tickets assigned to your bin and their resolution
  • Coordinate field services as needed for onsite support
  • Excellent written and verbal communication, interpersonal and presentation skills
  • Ability to function effectively in ambiguous circumstances
  • Proven crisis management and leadership skills
52

Customer Support Engineer for Cisco Cloudcenter Resume Examples & Samples

  • Deep understanding and experience on Linux such as Redhat or Ubuntu
  • Knowledge of virtualization, cloud computing and technologies such as VMware, Hyper-v/Azure and OpenStack
  • Knowledge of public cloud providers such Amazon EC2, Google Cloud, Azure
  • Technical support level2 resource for an enterprise in a similar or related field (cloud management, systems management, IaaS, PaaS)
  • Knowledge in cloud infrastructure concepts
  • Excellent writing and interpersonal communication/relationship skills
  • Ability to thrive under pressure, self-manage and prioritize activities
  • Previous experience working with cloud providers and/or private clouds
  • Experience in databases such as SQL(MySQL/Postgres) and NoSQL (mongodb)
  • Experience in using or integrating with Systems Management Technology
  • Experience with configuration management tools is a big plus (Puppet, Ansible, Chef)
  • Knowledge on L4L7 services such as load-balancers and firewalls
53

Customer Support Engineer Resume Examples & Samples

  • CCNP required or CCSP/CCDP
  • Ability to work Mon–Fri at customer site in Charlotte, NC
  • Excellent Executive presentation, communication/interpersonal engagement skills
  • Fluent English language skills
  • Nexus or Security certifications highly desired
  • Ability to drive recreates remotely. Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
  • Ability to read sniffer traces
54

Customer Support Engineer Resume Examples & Samples

  • Ability to analyze, configure and troubleshoot medium to large networks
  • Is a technical expert in at least one area with excellent broad knowledge of Networking fundamentals
  • Effective planning, prioritization and organizing skills
  • Utilization of an increasing understanding of Cisco business strategies and drivers to guide activities
  • Demonstrated leadership skills in small projects and teams
  • Provides second/third level technical support for Enterprise voice technologies to Cisco customers,
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2-5 years related experience
  • CCIE desired
  • Working knowledge of Networking industry, products and protocols. Able to determine problems
  • Cisco Unified Presence Server (CUPS)
  • Desktop Operating System (XP, Vista, Windows 7, Windows 8) management/troubleshooting
  • VoIP protocols such as SIP, SCCP
  • DNS Server
  • Mail protocols IMAP and MAPI
  • Cisco Unified Attendant Console
  • Basic xml/html
  • Basic VMWare operation and troubleshooting
  • Microsoft Office Application Troubleshooting such as Microsoft Office, Excel, Word
55

Customer Support Engineer Resume Examples & Samples

  • Provides second/third level technical support for ACI/DC technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers
  • Interacts across TAC/HTTS/ROS teams and development teams at peer level
  • Acts as a technical expert and provides support on a global basis
  • Basic architecture knowledge of next devices
56

Customer Support Engineer Resume Examples & Samples

  • Knowledge of virtualization, cloud computing and technologies like AWS, VMware, OpenStack is a must
  • Should be experienced in one or more scripting technologies (Bash, Perl, Shell, Power Shell, Python, etc.)
  • Knowledge of software application frameworks
  • Ability to work effectively and manage multiple customer support issues simultaneously
  • Understanding of IaaS, SaaS, PaaS concepts
  • Previous experience working with cloud providers
  • Experience in SQL(MySQL/Postgres) and NoSQL (mongodb)
  • Experience of the administration of firewall environments in line with IT security policy and routing
  • Knowledge of container technology i.e Docker
  • Hands-on experience with PaaS tools or other cloud management software
57

Customer Support Engineer Resume Examples & Samples

  • Continually develops their working knowledge of networking products and protocols to provide first/second/third level technical support on a worldwide basis via phone, email, web and remote access in designated technology focus area
  • Shares knowledge to build relationships, and effectively troubleshoots problems both alone and as part of a team
  • Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success
  • Innate crisis management skills and ability to handle critical customer issues/problems
  • CCNA or equivalent level of demonstrated networking knowledge or experience including TCP/IP and Routing Protocols
  • BS in a technical field (CS/EE preferred) or equivalent; 1-3 years of relevant experience
  • Cisco Certifications (CCxx); HP, IBM, Dell Server Support, MCSE, VCP Certifications; specific knowledge of - General VPN protocols (ISAKMP, IKEv2, IPsec SSL), Cisco IOS and IOS-XE architecture and configuration, Cisco Adaptive Security Appliance (ASA) firewalls, Routing Protocols (EIGRP, OSPF, BGP), Site-to-Site or Remote Access VPN solutions (DMVPN, GETVPN, FlexVPN, AnyConnect)
  • FireSIGHT Management Center / Defense Center
  • FirePOWER Appliances (3D-Series), FirePOWER Services for ASA (Sourcefire Modules)
  • FireAMP (Advanced Malware Protection)
  • FWSM and ASASM
  • Programming skills (Python, Ruby, C, C++, Linux, Shell Scripting)
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Customer Support Engineer Resume Examples & Samples

  • Is a technical expert in at least one area
  • Submits complete and correct DDTS reports in area of expertise
  • New Team members are trained in Data Center products and technologies
  • Using on the job training, team members provide second/third level technical support for Nexus 9K, Nexus 7K, 3K, 4K and 5K/2K suite of switches and UCS Rack Mount, UCS Blade Series, MDS, Nexus 1000V (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone/email/WebEx, consultation to independently troubleshoot & debug product problems
  • Cisco Certifications (CCxx); HP, IBM, Dell Server Support, MCSE, VCP Certifications; specific knowledge of products within: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching
  • Knowledgeable in Storage technologies and experienced in VMWare
  • Submits complete and correct Defect reports in area of expertise
  • Acts as a technical expert and provides support on a world-wide basis Interacts across TAC teams and development teams at peer level
59

Senior Customer Support Engineer Resume Examples & Samples

  • Provides second/third level technical support for ACI (Application Centric Infrastructure) / Datacenter
  • Advanced Troubleshooting consisting of one or more of the following areas
  • Sound knowledge and experience within at least one of the areas: Data Center Services Support, Data Center Switching Support
  • Cisco certification is a plus, but not mandatory. Other vendor’s qualifications and experience are welcome
  • Experience in Python or other programming languages is beneficial. - Experience in Linux is beneficial
  • Experience in crisis management skills and ability to handle critical customer issues/problems
60

Customer Support Engineer Resume Examples & Samples

  • Participate in Change Advisory Board Review Meetings with customer
  • Develop and maintain a working knowledge of existing and new technologies and be able to tie the design and implementation of infrastructure to the managed components
  • Good analytical and troubleshooting skills (the ability to think logically through a problem) and must have the initiative, perseverance and commitment to see problems through to resolution
  • Working closely with the Engineering team to understand the product and project requirements
  • Simulate the Customer environment within Operate Lab to resolve complex problems and compatibility issues
  • Provides preemptive network design optimization recommendations based on periodic network and service performance, capacity, and security analysis
  • Participate with Network Planning and Engineering for new rollouts
  • Ability to maintain a large network with complex network technology
  • Experience with MPLS technology including L2/L3 VPN and traffic engineering
  • Expertise in QOS design and configuration is a plus
  • Medium/Large-scale “Complex” network design skills
  • Hands on experience in cisco Routers/Switches /Firewalls
  • Advanced Level understanding of the customer Change Mgmt. process
  • No personal technology religion, but a desire to become the expert of the customer's technologies
  • Demonstrate high-level of maturity and confidentiality
  • Have strong time management skills
61

Customer Support Engineer Resume Examples & Samples

  • You're dedicated, have the ability to resolve complex technical problems, multitask, and care about customer success
  • You have innate crisis management and handle critical customer issues/problems
  • CCNA/NP or equivalent level of demonstrated networking knowledge or experience including TCP/IP and Routing Protocols
  • You have 3-5 years’ experience interacting with customer or in a client facing role
  • Bachelor's Degree in a technical field
  • Cisco Certifications, MCSE, and/or VCP Certifications
  • Experience using finisar, wireshark, or other protocol analyzer
62

Customer Support Engineer Resume Examples & Samples

  • Preference for Cisco Certification: CCNA, CCNP, CCIE
  • Bachelor or Master degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering)
  • Ability to communicate in English effectively both verbally and in writing required; other languages would be a plus
  • 3+ years of related experience
  • Direct customer support experience required Experience interacting with customer or in a client facing role
  • Other technology or product knowledge, experience or certifications in the following areas are a plus: security, routing, switching, wireless, programming skills (C, C++, Linux, Shell Scripting)
  • Basic architecture knowledge Cisco Nexus 7000 and 5000 Series Switches and Cisco Nexus 2000 Series Fabric Extenders
  • Solid understanding of vPC, VDC, Fabric-Path, OTV, FEX Technologies, Multicast, and STP
  • Commitment and ability to own and resolve complex technical problems, multitask, and be dedicated to customer success
  • Cisco Certifications: CCNP DC and/or R&S
  • Troubleshooting experience using Finisar, Wireshark, or other protocol analyzer
63

Customer Support Engineer Resume Examples & Samples

  • Analyze, use and configure network management applications for medium to critical complexity
  • Typically requires BS in CS or EE or equivalent plus 2-3 years related experience
  • 1+ years exposure to UNIX/LINUX
  • 1+ years exposure to Oracle
  • 1+ years software experience, specifically Java and Perl
  • 1+ years network management experience
  • 1+ years exposure to networking products and protocols
  • Strong SNMP Skills & Cisco Prime Infrastructure skills
  • Ability to work with cross-functional teams
  • Network Management Product Knowledge of any or many of the following (Cisco Prime Network, Prime Performance Manager, Prime Central Provisioning, Cisco Evolved Programmable Network Manager, Cisco Prime Infrastructure, CiscoWorks, CNR, NAM, HP Openview or Concord)
  • CCSP, CCNA, CCNP
  • Oracle OCA, OCP
  • RHCS, MCSE, Sun System Admin, Sun Network Admin, Sun Security Admin, Java, Unix, Perl
  • CCIE optional
64

Customer Support Engineer Resume Examples & Samples

  • Bachelor’s Degree with masters preferred in a technical field
  • Minimum of 3 years’ experience in hyper convergence storage (and other storage technologies), VMware, vSphere and UCS (Unified Computing Systems)
  • Experience interacting with customer or in a client facing role with excellent verbal and written communication skills
  • Dedication and ability to resolve complex technical problems, multitask, and be dedicated to customer success
  • 3-5 years of relevant work experience
  • Cisco Certifications, MCSE or VCP Certifications
  • Knowledge of products within: Data Center, Routing/Switching, HP/IBM/Dell Server Support
  • Troubleshooting experience using wireshark is a plus
65

Customer Support Engineer Resume Examples & Samples

  • Provide technical support to Jasper Customers world-wide for Jasper products
  • Identify, diagnose, analyze SaaS software bugs, connectivity issues, network configuration, API and file transfer issues
  • Maintain and document customer interactions in our case tracking tool
  • Be an effective advocate for the customer and provide a superior customer experience
  • Document procedures, processes and identify frequently asked questions
  • Communicate and collaborate with cross functional teams to debug and analyze technical issues encountered to ensure the Customer’s complete satisfaction
  • Publish and distribute service bulletins and other notices as required
  • Must be willing to staff an on-call shift on a rotational basis
66

Senior Customer Support Engineer Resume Examples & Samples

  • Develop competence in new products or solutions that are introduced, keeping up with the changing trends of the industry and our customer base
  • Collaborate with peer teams (e.g. engineering/sales) to achieve our common goal of solving our customers' problems and enhancing our products
  • Share your knowledge by writing technical documents and contributing to the knowledge database
  • Certification in virtualization technologies (Openstack)
67

Customer Support Engineer Resume Examples & Samples

  • Troubleshoot and resolve highly complex issues for our customers thereby solving their business challenges and helping them serve their customers better
  • Drive development and implementation of smart automation software tools that will ease delivery of support to our customers
  • Service Provider Cloud (OpenStack, Virtual Managed Services, NFV,...)
  • Advanced programming skills in Java
  • Mongo certification
  • Experience working with service provider customer base
68

Customer Support Engineer for Tetration Resume Examples & Samples

  • Provides second/third level technical support for Cisco Tetration Analytics (http://www.cisco.com/c/en/us/products/data-center-analytics/tetration-analytics/index.html)
  • Interacts across TAC (Technical Assistance Center) teams and development teams at peer level
  • High level of proficiency in Linux, up to and including networking, virtualization and troubleshooting applications on Linux platforms (RedHat, CentOS, Ubuntu)
  • Proficiency in Microsoft Windows Server platforms
  • Good knowledge of OOP concepts. Ability to write or analyze code in one of the following programming languages: Java, JS, Python or Ruby
  • Familiarity with Hadoop framework and its components
  • 5-6 years of hands-on experience with Linux
  • Self-motivated with strong self-development ability
  • Knowledge of Ansible is a plus
69

Data Center Customer Support Engineer Resume Examples & Samples

  • You are dedicated and have the ability to resolve complex technical problems, multitask, and ensure customer success
  • 2+ years' experience with Data Center Networking and Data Center Products
  • Advanced Troubleshooting of Data Center Solutions with: Cisco Unified Computing System, B/C Series Servers; Windows/Linux environments, VMware, Storage architectures, file systems
  • You can design and implement Data Center Solutions on a multi-vendor platform and interconnect component interoperability
  • Bachelor's Degree in a technical field and 1-3 years of relevant experience
  • Cisco Certifications, HP, IBM, Dell Server Support, MCSE, VCP Certifications
  • Specific knowledge of products within: Collaboration, Data Center, Security, Voice, Wireless, Routing, Switching
70

Customer Support Engineer Resume Examples & Samples

  • Bachelor’s degree in engineering (Telecommunications Engineering, Computer Science, Electrical Engineering)
  • Preference for Cisco Certification: CCIE (minimum - CCNA and/or CCNP)
  • 3+ yrs direct customer support experience in Cisco’s Unified Contact Center (UCCE and ICM), CVP
71

Customer Support Engineer Resume Examples & Samples

  • 3 years’ + experience in Technical Support, supporting International clients (Voice Based)
  • Prior experience, Strong knowledge supporting Cisco Webex Meeting Center, Cisco Jabber, and Other cloud based services
  • Technical knowledge on Cisco routing & switching products
  • Strong computer application skills
  • Excellent written and verbal English language with strong interpersonal and communications skills and ability to build quality customer relationships
  • Willing to work in a 24 x 7 shift environment
  • CCNA certification
  • Engineering degree or equivalent
72

Customer Support Engineer Resume Examples & Samples

  • You have 3-5 years experience crafting, deploying, configuring, supporting, trouble shooting, debugging and administering General IP Contact Center and Voice-focused products, devices, and technologies for small, medium, large and/or enterprise businesses
  • You need 2-3 years Administrator level knowledge of either Microsoft Windows or Unix
  • You have 2-3 years working knowledge of Networking industry, products and protocols
  • You also have 2 or more years of Database experience (Oracle, SQL, Sybase) Microsoft SQL server, Active Directory, Exchange
  • And last but not least, you have 2+ years Microsoft Operating System troubleshooting, Network Design and Implementation
  • Cisco IPCC, IPCC Express, Unified CommunicationsManager, and Cisco Unified CallManager CUCM Express (formerly Cisco CallManager Express) IP-PBX
  • Call Center Intelligent Contact Manager, Unified Contact Center, Unified Messaging, Voice Solutions, Cisco IPT related products
  • Cisco AVVID products – Unity, Unity Express, Architecture for voice, video, and integrated data
  • Cisco Voice portals, Voice Gateways
  • VoIP protocols such as SIP, MGCP, SCCP, H.323, RTP/SRTP
  • PBX, TDM, IPBX
  • IP-IVR
73

Support Equipment, Customer Support Engineer Resume Examples & Samples

  • Technical familiarity with Engineering Blueprints and ability to read engineering drawings
  • Knowledge of Air Force Technical Orders preferred
  • Excellent communication skills and ability to coordinate activities across groups/departments
  • Basic understanding jet engine or support equipment / tooling development planning, project management, tool design, tool manufacturing, and inspection processes
  • Jet engine assembly, disassembly, and inspection processes
  • Basic understanding of root cause analysis
  • Effective use of Microsoft Office
  • CAD/UG experiences a plus, but not required
  • Familiarity with Air Force customer processes preferred, but not required
  • Candidate must be a US Citizen
74

Customer Support Engineer Resume Examples & Samples

  • Must have a BS Degree in an engineering or related technical field
  • Must have 5+ years of experience providing technical support in a service depot related environment
  • Experience with troubleshooting and diagnosing mechanical systems such as engines is required
  • Must have experience interpreting and writing technical data, plans and requirements
  • Must be a US Citizen and have the ability to obtain a Secret Clearance
  • Knowledge or direct experience working with jet engine depot operations preferred
  • Familiarity with international site operations helpful
75

Tanker Systems Customer Support Engineer Resume Examples & Samples

  • Form and lead cross functional teams with the customer, CSE, and CIPTs to resolve F117 engine operation, test, troubleshooting and logistical issues
  • Lead investigations on engine or aircraft interface issues to identify root cause of anomalies and identify improvements
  • Develop and implement logistics plans for corrective actions in the field
  • Write Position Papers using technical data provided by other organizations to transmit recommendations and verify effectiveness and closure of recommendations
  • Coordinate with Component Integrated Product Teams (CIPTs) to support including activities involved in implementing, conducting, DR, SIB, or MIP investigations and submission of a DR or MIP final letter or report
  • Co-Lead, coordinate, prepare and present technical and in support of Propulsion Technical Meetings and Propulsion Users Conferences
  • Present major issues and solutions to internal management team and external customers in various communications meetings
  • Participate in Weekly customer telecons to provide status of CSE activities
  • Support and present monthly to the F117 internal safety meeting
  • Create, manage and execute presentations across multiple organizations
  • Via the use of Merlin monitor or create daily reports from Field Service Representatives (FSRs) and external customers, collect/analyze field data to analyze life cycle cost
  • Provide timely, complete responses to FSR inquiries and customer technical questions; track questions/responses appropriately
  • Support Configuration Control Board (CCB) activities, advise on Engineering Change (EC) impacts to logistics and attend CCB meetings as required
  • Mark up existing F117 maintenance manuals to capture changes required through CCB, ECP, error, or in support of Tech Order improvements
  • Support development of Engineering Change Proposals (ECPs), Engineering Authorization (EAs) and Service Bulletins (SBs)
  • Using previous experience and expertise provide opportunistic guidance and peer coaching as it relates to core competencies
  • Support ACE Gold sustainability efforts via QCPC, RCCA, 6S, CSE Ideas and other ACE tools
76

Customer Support Engineer Resume Examples & Samples

  • Working with SAP
  • System administration in Windows environment
  • Knowledge in client \ server operating systems installations including problems detection \ solving
  • Active directory environment
  • IIS Web server management
  • Networking (DNS, DHCP. Firewalls etc)
  • Logs issues analysis
  • Virtualization technologies
  • Cloud computing
77

Customer Support Engineer Resume Examples & Samples

  • Respond to solutions design requests from the Sales and Sales Engineering functions
  • Work collaboratively with the solutions design support resources (Engineering, Capacity, Special Pricing, Sales Engineering and Circuit Design) to create a unique communications solution for prospective customers. Engage with Sales Engineering, sales and Customers when necessary to ensure full design is understood and all aspects of the customer’s needs are addressed with the comprehensive solution
  • Keep up to date network designs for use in breaking down requests to an accurate highly detailed level
  • Conduct in depth review of client database configurations and finalize the database design
  • Design the provisioning plan and outline any non-standard tasks required to execute a successful product installation
  • Act as a SME resource to the various installation teams when questions arise about the solution throughout the installation process
  • Participate as needed in the final stages of the installation process as the original solutions designed to ensure continuity of proposal to product delivery and functionality
  • Maintain an ongoing knowledge of EarthLink’s products and technologies suite A
  • Act as a liaison between Sales/Sales Engineering, Provisioning, Order Entry and Project Management to achieve common goals
  • 3-5 years of Sales Engineering experience
  • 3-5 years Telecommunications experience, including experience with both voice and data services. Must have working knowledge of Telecommunications, Data communications, Networking technologies (IP, DSL, VPN, Web Hosting, Firewall, Hosted Voice, MPLS, Network Management and Security, Frame Relay, TDM, and ATM)
  • Solid knowledge of Hosted products, features and phones
  • Minimum 1 year implementation experience
  • 1-2 years telecommunications solutions design experience preferred
  • Knowledge of MetaSolv (M6/Oracle) preferred
  • Solid presentation skills
  • Strong communications skills both written and oral
  • High Organization skills and attention to detail
  • Ability to provide technical leadership throughout the organization
  • Project Management skills
  • Ability to influence and impact the listener
  • Strong PC skills, including experience in Microsoft Word, Excel, PowerPoint
  • CCENT and CCDA preferred
78

Customer Support Engineer Resume Examples & Samples

  • Bachelor's, technical bachelor or equivalent foreign degree in Computer Science, Computer Engineering, Electrical Engineering or related field, combined with progressive relevant experience
  • Knowledge of Networking (CCNA level or higher)
  • Proficiency on Microsoft Windows Server platforms
  • Familiarity with Web-based application technologies and components such as: AngularJS, HTML5, CSS, Bootstrap, jQuery, MongoDB
  • Fluent level of English
  • 5-6 years working knowledge as Linux Administrator
  • Experience in crisis management and ability to handle critical customer issues/problems
79

Customer Support Engineer Resume Examples & Samples

  • Proven track record of continuous learning
  • Understanding of data and information life cycle management
  • Knowledge of hardware systems such as tape drives and libraries
  • Advanced administration and troubleshooting of Windows & Unix server environments
80

Customer Support Engineer Resume Examples & Samples

  • Knowledge of Microsoft Windows Server operating system and its components. This includes such things as troubleshooting via the event logs, understanding how to acquire crash dumps and application dumps, analyze network packets, making registry changes, understanding windows firewall, and familiarity with VSS
  • Networking and troubleshooting connectivity, name resolution, and performance based issues with OS and/or hardware
  • Good understanding of Microsoft clustering technologies, with installing and configuring software
  • Knowledge or experience with SAN Storage and NAS
  • Previous Experience with Backup software (for example VERITAS, Veeam or EMC Networker)
  • Previous Experience with JavaScript
  • Understanding of backup theory and design
81

Customer Support Engineer Resume Examples & Samples

  • Provide Tier 1-3 technical support to troubleshoot and resolve hardware and software issues on LoadMaster devices. Using: application protocols including HTTP, SMTP, DNS, FTP and SNMP, and VMware, Xen, Hyper-V virtualization and Cloud environments
  • Appropriately, effectively and proactively communicate case statuses, plans of action and technical information to internal departments and external customers
  • Generate clear and concise internal documentation in the form of case notes and technical notes
  • Maintain and improve companies excellent customer support
  • The Technical Support Engineer is responsible for responding to and resolving complexcustomer problems via phone, email and remote access for the company's products
  • Key technical interface to product development for the resolution of high impact issues
  • Work on escalations with product development to investigate and resolve software and hardware issues
  • Analyzing customer network traces, debug logs and identify issues
  • Mentor junior engineers within the group
  • Develop and maintain in-house customer support technical articles
  • Recreate reported issues in lab with customer's configuration
  • Manage and deliver on internal projects and targets
  • Candidates should have previous Networking experience
  • In-depth knowledge of networking protocols, specifically TCP/IP
  • Understanding of Network Security, SSL and TLS
  • Proficiency with Windows systems
  • Previous experience with Linux may be desirable
  • Excellent troubleshooting, analysis and creative problem-solving abilities
  • Ability to relay technical information to customers with varying skill levels
  • Ability to multi-task and manage time effectively
  • Read, write and speak German and English fluently, including technical concepts and terminology
  • BA/BS degree or equivalent experience preferred
  • Positive attitude and strong work ethic
  • Proficiency with Windows and Linux Operating Systems
  • Microsoft Exchange, SharePoint, Skype for Business experience is desirable
  • Technical Certifications such as CCNA, CCNP, MCSE or VCP5 are advantageous but not required
82

Customer Support Engineer Asset Performance Management Resume Examples & Samples

  • Owns and manages personal caseload and performs callbacks and case follow through as defined by the Case Management Guidelines
  • Research and troubleshoot issues involving all aspects of the Asset Performance Management
  • Creates content for the Technical Support Knowledgebase
  • Exceptional multi-tasking skills. Ability to organize and execute on multiple high priority situations simultaneously
  • Strong common sense and logical reasoning skills
  • Strong customer, situational and time management skills
83

Customer Support Engineer Resume Examples & Samples

  • Gathers complete and accurate information on the nature, complexity, and urgency of customer issues and accurately records all information in customer contact software
  • Takes ownership of and resolves customers' product issues via telephone, email, or in-person, meeting or exceeding stated service level agreement (SLA) timeframes
  • Regularly executes case management best practices through clear and timely documentation of customer contact, written or verbal, in the knowledge management system
  • Clearly communicates technical responses to customers ensuring their understanding of the steps needed to resolve issues reported to the technical support center
  • Works closely with the Global Director of Support for issues that require escalation. This includes detailed review of previous troubleshooting steps, workflow process, error messaging, and testing
  • Research existing knowledge bases, issue tracking system, and product documentation for existing answers to known issues resulting in increased first contact closure rates
  • Actively contributes to the resolution knowledge database through the creation of articles when unknown issues are resolved
  • Provides a positive customer experience for every customer contact
  • Maintains an in-depth understanding of Meridium’s products, support protocols, customer contact software and departmental procedures
  • Consistently display an enthusiastic, positive, and professional attitude in both words and actions
  • Associates Degree with emphasis in Computer Science, Information Systems, or similar field; Bachelors preferred
  • 3-5 years of documented customer applications engineering support in a technical support environment
  • Ability to work with clients and other groups within the company in resolving issues
  • Must have the technical aptitude to learn new software products and customers’ business practices
  • Applied knowledge of common service practices and customer handling techniques
  • Familiar with PC hardware, software, operating systems, communications and data transfer protocols
  • Strong communication skills as they relate to telephone, verbal, written, analytical and interpersonal communications
  • Ability to explain technical concepts to non-technical people
  • Ability to persuade or influence customers in stressful or challenging situations
  • Must be able to work independently with minimal supervision, but also be able to collaborate as part of team
  • Must have good listening skills and be able to document thoroughly and accurately
  • Able to manage multiple jobs and/or processes concurrently (multi-tasker with time-management)
  • Must be able to sit at desk and speak on phone for extensive periods of time
  • General troubleshooting/resolution skills in relational databases ( SQL Server and Oracle)
  • Familiarity with Performance and latency diagnosis & troubleshooting
  • Some comprehension of .Net Framework, with modest coding ability in VB.NET
  • Windows (2003, 2008, Windows7) Operating System familiarity
  • Familiarity with SQL Query Language, and SQL Server Reporting, SQL Server Analysis Services,
  • Desirable but not required: SAP configuration diagnosis & troubleshooting,
  • LDAP and Active Directory setup and troubleshooting, structural understanding of security, user and group permissions – always a plus, but not strictly required
  • Some basic familiarity with Citrix and VMs
  • General Webserver (IIS) knowledge
  • In general: working familiarity in end-to-end 3 Tier deployments and how to investigate, diagnose, troubleshoot and resolve complex problem issues
  • Fluent in English & Arabic
84

Senior Customer Support Engineer Resume Examples & Samples

  • Five or more years experience providing technical support for enterprise software solutions
  • Strong Linux system administration skills
  • Experience with network administration
  • Organized, self-starter with an ability to follow through on issues under minimal supervision
  • Experience with: Python, Java, Zope, MySQL, WMI, Docker
  • Experience with systems and network monitoring too
85

Technical Customer Support Engineer Resume Examples & Samples

  • Guidance regarding deployment and migration for key customer projects (Cloud and On Premise) and optimized use of our products
  • Continuous monitoring of defects and tracking of each customer problem (Cloud and On Premise) via our defect tracking system until resolution
  • Confirmation/validation of every solution provided to the customer from Technical Support and Development teams (Cloud and On Premise)
  • Documentation to share knowledge and capitalize upon the customer experience
  • Create articles, best practices, technical briefs, FAQ's within our Knowledge Base regarding productfunctionality, usage, workarounds, methodology, and resolutions of common problems encountered
86

Technical Customer Support Engineer Resume Examples & Samples

  • Current or previous technical / software / engineering support experience
  • Database knowledge & experience (DB2, Oracle , MYSQL)
  • OS knowledge (Windows, AIX, Linux required; Solaris)
  • Knowledge of Full Text Search (Exalead, Autonomy, Verity, or similar)
  • Knowledge of Engineering lifecycle experience
  • Knowledge of Network (IPS, LAN, MAN, WAN), multi-tier Client/Server setup/configurations
  • Knowledge of Web/Application Servers (Apache, IIS, iPlanet, Tomcat, WebLogic, WebSPhere)
  • At least one additional language other than English, such as (but not limited to), Spanish, French
87

Customer Support Engineer Resume Examples & Samples

  • Strong technical leader with experience across complex network solutions
  • Excellent customer communication skills
  • Working knowledge of IP networks and RF solutions
  • Assertive self-starter with enthusiastic approach to learning / embracing new ‘solution-based’ technologies
  • Experience across complex technical solutions (3 years +)
  • Bachelors degree in technical field, or equivalent
88

F Customer Support Engineer Resume Examples & Samples

  • Begin/complete training to become an ACE (operating system) associate
  • Review material in CI (Central Inventory) for serviceability. Periodically review previously dispositioned hardware per latest TOD release. Evaluate available TOD to determine if a part can be returned to service
  • Communicate dispositions to the HMC/CI (Central Inventory) through internal data systems
89

S-enterprise Customer Support Engineer Resume Examples & Samples

  • 2 to 5 years in a Technical Support, System Engineering or Developer role working with Web applications or languages listed below.Bachelor’s Degree in Computer Science or a related field, or relevant work experience
  • 2+ years Linux work
  • Understanding of Web services (SOAP, REST, WSDL, XML) or supporting sites using API and SDK integrations
  • Overall understanding of cloud architectures - web servers, load balancers, DNS, routing, web requests, networking
  • Bachelor’s degree in Engineering, Statistics, Computer Science, Mathematics, or related field
  • Demonstrated proficiency in systems administration (Linux/Window), network administration (DNS, IPsec, BGP, VPN, Load Balancing)
  • Strong background in customer focus, ownership, urgency and drive
  • Calm under fire as an oncall incident responder
  • Outstanding speaking, writing, and presentation skills, as well as the ability to persuade, inspire and motivate others
  • Strong organizational and multitasking skills with the ability to balance competing priorities
  • Experience developing or supporting sites using API and SDK integrations
90

Customer Support Engineer Resume Examples & Samples

  • Provides second/third level technical support for router architecture (both hardware and software) to Cisco customers, partners, account teams, and other TAC engineers via phone and/or email consultation. The candidate must possess the ability to independently troubleshoot and debug product problems
  • Submits complete and correct software defect reports in his or her area of expertise
  • Acts as a technical expert and provides support on a worldwide basis
  • Interacts across TAC teams and development teams across Cisco
  • Requires minimal supervision and receives minimal instruction on routine work and general instruction on new assignments
  • Typically interfaces internally with other Customer Support Engineer’s, Systems Engineer’s, Network Consulting Engineer’s, and internal software engineering departments
  • Thorough knowledge of TCP/IP Suite of protocols (IP, TCP, UDP, ICMP, ARP, FTP, HTTP etc.)
  • An active Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) certification is preferred. CCIE desired but not required
  • C programming experience desirable
  • Typically requires BS in a technical field (CS/EE preferred), and 4-7 years of work experience designing, deploying, configuring, supporting, troubleshooting, and debugging networks
  • Working knowledge of the networking industry, products and protocols
  • Strong analytical and troubleshooting skills. Excellent verbal and written communication skills
  • Proven crisis management skills and ability to handle critical customer issues/problems
  • Ability to solve problems and deliver known solutions with a high level of customer satisfaction
  • Promotes and solicits ideas within Cisco TAC team(s)
91

Oracle Advanced Customer Support Engineer With DBA Backround Based Resume Examples & Samples

  • Provide technical guidance and assistance either as required or as part of longer term engagements with key customers
  • Provide alternative temporary workarounds to technical problems in customer’s Oracle systems
  • Provide proactive technical advices to avoid possible future issues. Work with customers and other Oracle professionals to ensure proper design and implementation of relevant solutions
  • Document work delivered to customers
  • Identifying required / recommended actions on Customer systems as main output of service delivery, based on available best practices and delivery methodology and tools
  • Proposing integrations to existing delivery methodology and tools to fit new products or services
  • Contributing to testing and validation of tools defined for delivery of service
  • As part of a global team, Practice Sharing and Knowledge Sharing will be the basis to construct a solid, high quality delivery global team, as well as taking part on global projects and initiatives
  • Bs or Ms in Computer sciences, MIS or related field
  • Advising on system high availability solutions and design of physical data storage, maintenance, access and security administration
  • Have an excellent command of English
  • Holding a similar position will be an asset and male applicants must be free from military obligation
  • Oracle Real Application Cluster, CRS, ASM and EXADATA. High Availability architectures
  • BigData scenarios and products involved highly appreciated
  • Advanced performance tuning and optimization techniques, SQL Tuning
92

Oracle Advanced Customer Support Engineer With DBA Background Based Resume Examples & Samples

  • Primarily, and key mission of the role, is delivery of technical expertise in assigned Oracle product domain(s) to Oracle customers either onsite or remotely. It serves as second line support resource mainly, however providing first line support on occasional basis can be requested. Future development is focused on becoming recognized expert in respective Oracle product area at global level
  • Provide reactive onsite and/or remote technical assistance in close cooperation with Oracle Global Support and Product Development for problem analysis and investigation
  • Delivering, according to internal methodology and quality standards
  • Escalating Customer issues to Technical Account Manager where relevant
  • Technical Support to Technical Account Managers
  • Minimum of 10 years of DBA experience with supporting/managing production and non-production databases, dealing with critical situations
  • Optimizing database access and allocating/re-allocating database resources for optimum configuration, database performance and cost
  • Experience with complex incident diagnostics and resolutions in multivendor and multi-technology environments
  • Oracle Database 12c and previous versions. Certifications (OCA, OCP and OCM) highly appreciated
  • Oracle Golden Gate, Oracle Dataguard and Recovery scenarios and architectures
  • Enterprise Manager, Grid control and monitoring tools. Cloud, DbaaS highly appreciated
  • Strong UNIX skills and MS Windows operating system knowledge
  • Any Systems and Storage, Hardware and Software, knowledge or Background highly appreciated
93

Customer Support Engineer Resume Examples & Samples

  • Provide phone/email consultation to independently debug complex problems
  • Display a positive and consistent customer support/service orientation
  • Apply critical thinking to troubleshoot complex problems. Work on problems of diverse scope where analysis requires evaluation of identifiable factors
  • Influence product quality and roadmap by providing feedback to appropriate groups. Provide consultation to field consultants and partners
  • Knowledge of Data Center and Nexus
  • 4+ years related experience
  • Virtualization technologies- VMware and or Microsoft Hyper-V
  • Linux & Windows Server administration and troubleshooting knowledge
  • Scripting/coding in one or more of Python/Ruby/Java/Jscript preferably Python and Java
  • Prior customer support experience preferred
  • Experience troubleshooting network or application performance issues
  • Knowledge on storage systems (EMC / NetApp)
  • Scripting knowledge – ability to develop scripts (using scripting language such as Python / Powershell ) to automate routine procedures strongly desired
  • Cisco Certifications: CCIE, CCNP, CCNA
94

Customer Support Engineer Resume Examples & Samples

  • 2-5+ years related experience
  • Ability to drive team members to closure of a high volume of tasks
  • Strong prioritization and multi-task management skills
  • Strong technical writing skills
  • Self motivated analytical thinker who is able to see the "big picture"
  • Demonstrated ability for problem solving and strong work ethic
95

Senior Customer Support Engineer Resume Examples & Samples

  • Experience delighting customers, leadership and co-workers on a daily basis
  • Ability to not only be a team player but make a meaningful and significant contribution to the team overall
  • On your toes! We’re looking for quick and nimble. Must be a quick learner
  • A curious mind that loves to dive-in and find creative solutions
  • Engaging yet professional communication
96

Customer Support Engineer Resume Examples & Samples

  • Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering, Telecommunications) or equivalent
  • Minimum 1-3 years of related experience involving customer exposure element in Collaboration Technologies area
  • Good technical foundation in networking is required, ideally CCNP or above (CCIE is a preferred)
  • Knowledge in other technologies/products, experience and certifications are a plus
  • BS in a technical field (CS/EE preferred) or equivalent; 3 years of relevant experience
  • CCIE Collaboration highly desired
  • Networking – Routing Switching (TCP/QoS)
  • Microsoft Solutions (Exchange, Active Directory)
  • Microsoft (IIS, SQL), VMWare, Linux, SSL Certs,
  • Telepresence (VCS Expressway, VCS controller, TMS, Conferencing)
  • Protocols (SIP, RTP, DTMF, SAML, SMTP)
  • Web Proxy
  • Knowledge in Telepresence (VCS, TMS, MCU)
  • WebEx (Meeting Center, Productivity Tools, TSP Integration)
  • General Telepresence Endpoint
  • CUCM fundamentals
  • Ability to provide leadership across entire collaboration solution to lead a technical team to find and resolve customer issues
  • Ability to work with Engineering architects to influence serviceability and usability design
97

Temporary, Customer Support Engineer Resume Examples & Samples

  • Technical degree is a plus, but not required
  • Multi-lingual skills are a strong plus
  • Strong customer relations skills
  • Strong written and verbal communication skill
  • Multi-task capable with strong time management skills
  • Technical experience in the following areas is required
98

Customer Support Engineer Resume Examples & Samples

  • Hands on experience in installing, configuring and troubleshooting Cisco Collaboration products including but not limited to Cisco Unified CallManager, UC Applications, PGW, SBC, GateKeeper, Media Gateway
  • Knowledge of dial plans on the CallManager and PGW will be invaluable
  • Hands on experience in configuring and troubleshooting Vision OSS BVSM (HCS and HUCS) is desired
  • Hands on experience in configuring and troubleshooting Movius IP Unity is desired
  • Experience in programming and scripting is a plus
  • With time you must become familiar with platform HLD (High Level Design) and LLD (Low Level Design) documents
  • Sound knowledge and experience within at least one of the areas above
  • Experience in Python or other scripting languages is beneficial
  • Experience in Linux is beneficial
  • 3-4 years working knowledge in a support environment
99

Customer Support Engineer Resume Examples & Samples

  • Respond, investigate and resolve 1st line customer support requests
  • Investigate, own and resolve issues as part of a specialized 2nd line team
  • Offsite visits to customer sites to investigate, coordinate and resolve open issues
  • Management and escalation of high priority issues
  • Out of hours support duties
  • Software upgrades, installations and health-checks
  • Degree/HND level in Computing, Software Engineering or Electrical/Electronic Engineering or equivalent knowledge and experience
  • And/ or proven years of experience working within an IT Support environment
  • Proven competence and specialization to troubleshoot issues in at least 2 of the following domains
  • Linux Operating Systems
  • Oracle, SQL or equivalent databases
  • Networking and Firewalls
  • Proven basic level of competence with Microsoft Operating Systems and the other non-specialized domains listed above
  • Ability to transfer problem solving knowledge, with respect to the GE ADMS applications
  • Excellent interpersonal and communication skills with a strong customer focus
  • Team player, willingness to work as part of a team
  • Willingness to learn new technologies – steep initial learning curve
  • Meeting targets, ability to work to tight deadlines and adapt to moving priorities
  • Previous experience within a software development environment
  • Knowledge of the energy and utilities sectors
100

Customer Support Engineer Resume Examples & Samples

  • Customer support
  • By phone and help desk system
  • Logging bugs
  • RMA processing
  • Maintenance/Repair of incoming service systems (in-house inspection & service)
  • Perform system factory testing
  • Perform quality control on tested system
  • Data Processing, Calibrations
  • Consulting on system integration into aircrafts (e.g. for our customers)
  • Customer training of land and airborne systems
  • To be done either on-site, in-house and online (most of the time on site)
  • By using standard training material or individually prepared training material for the specific needs of customers
  • On-site system installation
  • Preparation of training material being used on-site, in-house or online
  • Participation at conferences, exhibitions or comparable events when requested from Marketing
  • Assembly of Aerial or Land Mobile Systems
  • Software Installation & Configuration
  • System Testing
  • Conduction of Calibration Flights & Drives
  • Quality Control of incoming parts
  • Provide technical assistance to Sales (Pre-Sales)
  • Academic studies in Geoinformatics, Geodesy or comparable
  • Work experience with laser technology or comparable
  • Profound knowledge in Photogrammetry, Geoinformatics and Image Processing are beneficial
  • Professional behavior in customer dialogues and presentations
  • Independent, structured and result oriented working method plus pragmatic and joined-up thinking
  • High degree of motivation, organizational and team ability
  • High degree of engagement and service orientation
101

Customer Support Engineer Resume Examples & Samples

  • Must be willing to staff a weekly on-call shift on a rotational basis
  • BA or BS in Computer Science or related technical fields or equivalent experience
  • Minimum of 3 years of experience in Technical Support
  • Support experience in a high-tech environment providing remote B2B 24x7 mission critical support to an international customer base
  • Experience using case management and bug tracking tools such as Salesforce, Jira
  • Excellent written, verbal and organizational skills
  • Must be able to work independently, responding to customer issues and driving them to resolution without supervision
  • Fluent Mandarin and English speaking/written skills required
102

Customer Support Engineer Resume Examples & Samples

  • Provide high quality technical customer support with resolutions per Service Level Agreement
  • Willingness to work some weekends to support 24x7x365
  • Diagnose, document and track cases to closure
  • Maintain high customer satisfaction and strong relationships with customers
  • Manage escalations working with Engineering, Services and Account Management teams
  • Enhance knowledgebase, documentation and support policies and procedures
  • Communicate effectively with customers, peers and management
103

Customer Support Engineer Resume Examples & Samples

  • Data Center Switching Support
  • Data Center Computing Support
  • Applies analytical skills and technical knowledge to solve product and software problems of moderate to high complexity
  • 3-4 years working knowledge in Data Center Switching products and protocols - Strong analytical and troubleshooting skills
104

Senior Customer Support Engineer Resume Examples & Samples

  • Strong Linux system administration skills, with a range of Operating Systems – a minimum of 7+ years from: RHEL7, CentOS7, Ubuntu, Solaris
  • Experience with systems and network management software
  • Experience managing service performance monitoring on one or more platforms (Cisco UCS, UC, Converged Infrastructure, Web, mobile) with setup of key performance indicator checks, alerting systems and analysing data (machine and other, statistical analysis) utilising at least two of: SNMP, DNS, MRTG, RRD, Time series data, Zope, Logstash, Hadoop
105

Customer Support Engineer Resume Examples & Samples

  • Customer Support Engineers - provide remote technical support, troubleshoot & resolving customer issues
  • Network Consulting Engineers - subject matter experts on various Cisco technologies that manage the deployment, design and optimization of our client's networks
  • Advisory Services Consultants - act as advisors to our clients, assessing needs and designing solutions utilizing industry experience and Cisco technology knowledge
106

Customer Support Engineer Resume Examples & Samples

  • You have a bachelor's Degree or 4+ years related experience
  • Working knowledge of layer 2 / layer 3 protocols and technologies including: Spanning Tree, DHCP, Multicast, QoS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN
  • Software scripting (Python, Perl, JavaScript)
  • Hands-on experience with Cisco Catalyst Switches (6800, 6500, C4500, C3850/3650)
  • Cisco Express Forwarding (CEF)
  • Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Wireshark, Ixia, Spirent, and Colasoft)
  • Customer Support experience is preferred
  • Cisco Certifications: CCIE, CCNP
107

Temporary, Customer Support Engineer Resume Examples & Samples

  • Must have good working knowledge of Windows OS
  • DNS, DHCP & Active Directory
  • SQL native backups and restores
  • Previous Experience with Backup software such as Commvault, Veritas, Arcserve, or Legato
108

Auxiliary Power Unit Customer Support Engineer Resume Examples & Samples

  • Provide hardware/systems technical assistance
  • Provide off-site service/repair engineering, potentially at remote locations
  • Customer interface
  • Support critical field issues
  • Provide customer technical training, maintenance awareness
  • Coordinate field component investigations
  • Coordinate resolution of field quality issues
  • Document and communicate field issues to customer via position paper
  • Resolve technical documents/maintenance manual issues
  • Generation and approval of repair procedures
  • Coordination of field service bulletins/TCTOs and position papers
  • Gather and manage field reliability data, and customer/supplier technical data
  • Provide input to part/component provisioning levels
  • Monitor and manage customer satisfaction
  • Support FAA meetings and report 21.3 to FAA on all TSO APU’s
  • Support OEM and Aftermarket APU’s and LRU’s
  • Ability to support all military apu models including axial and radial
  • Support PWC and PWME engineering as required
  • Support of worldwide approved repair facilities
  • Aid in the set up and correlation requirements for new ARF’s (Approved repair facility)
109

Customer Support Engineer Resume Examples & Samples

  • Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over mail, phone, Webex,.
  • Be sharp: You will be available for our customers, ready to jump into a new problem situation. You will co-operate with your customer to resolve the issue. You will maintain a high level of accuracy for all your assigned work. You will apply due diligence and prioritization
  • Learn: Be the first to lay your hands on the latest and greatest in the field of software defined, self orchestrating, self-optimizing networks' and solutions technology space. You will get to work on technologies of tomorrow, today!
  • Innovate: We will encourage you to be creative. We'll give you freedom to question the way you and the team work
  • Collaborate: You are not alone. Your team members and you form a tribe together. You will collaborate with top talents across Cisco
  • Share: You will author case studies, troubleshooting guides,... You'll train junior engineers. You'll help others reach their full potential
  • Broaden your view: You will work with our customer across the globe from different cultural, gender, lingual and technical backgrounds
110

Htts Service Provide Routing Customer Support Engineer Resume Examples & Samples

  • You have at least 2 years of Networking experience
  • Determines methods and procedures on new assignments
  • Ability to analyze, use and configure medium to large networks
  • Technical phone support
  • Strong troubleshooting skills during critical need
111

Customer Support Engineer Resume Examples & Samples

  • Provide technical support to our customer base to resolve highly complex issues (during business hours. Regular weekend shift are required)
  • Drive development and implementation of smart automation software tools
  • Collaborate with several teams (e.g. engineering/sales) to achieve our common goal of solving our customer problems and enhancing our products
  • Share your knowledge with other people in writing technical documents and enlarge the knowledge database
  • Strong analytical and troubleshooting skills. Ability to determine root cause and resolution for previously unknown problems
  • Capacity and passion to help customers
  • Experience in Python, Erlang or other programming languages is needed
  • Database Administration & Management: MongoDB, SQL, postgres
  • Application Support Knowledge: Java applications on Linux and/or Unix platforms, JSON/REST, Splunk …
  • Bachelor's or master’s degree (or equivalent) in Computer Science, Computer Engineering, Electrical Engineering or related field, combined with progressive relevant experience
  • Knowledge and experience within at least area of expertise of the team
112

Customer Support Engineer Resume Examples & Samples

  • Previous experience in a Customer Support role
  • Extraordinary troubleshooting skills and diligence
  • Strong English Communication Skill
  • Strong networking knowledge and understanding of switches, routers, firewalls and subnetting
  • Good working knowledge of standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP
  • Experience working with Unix/Linux command line
  • Ability to clearly follow processes and procedures
  • Ability to make decisions using critical reasoning
  • 2 to 3 years IT operational background
  • Technical proficiency with email and the email infrastructure or web security technologies and networking infrastructure
  • Email administration, Anti-Spam and/or Anti-Virus experience desired
  • Experience with LDAP and Windows Active Directory Service a plus
  • Experience deploying and maintaining Microsoft Exchange (2000/2003) a plus
  • Minimum Educational Requirements: High School diploma or equivalent, associate or BS/BA degree desirable
  • Attending IronPort product training and other industry courses necessary to provide effective technical support
113

Customer Support Engineer Resume Examples & Samples

  • You have 2-3 years of customer support experience
  • You have strong people skills, ability to collaborate effectively with customers and other internal teams
  • Familiarity with Linux / UNIX command line tools / environment; perl and/or bash shell scripting
  • Intermediate knowledge of TCP/IP networking, network protocol and packet analysis
  • You are familiar with Snort or other intrusion detection systems
  • Experience with MySql or other SQL database
  • Experience with Active Directory or other LDAP implementations
  • Experience with VMWare
114

Customer Support Engineer Resume Examples & Samples

  • Routing/Switching - Strong Analytical and troubleshooting skills across Cisco platforms
  • You should have at least 2-3 years of networking industry experience and knowledge, products and protocols
  • Typically requires Bachelor's degree in a technical field or equivalent plus 2-3 years related experience
115

Customer Support Engineer Resume Examples & Samples

  • Solves reported product and network problems of moderate and high complexity
  • Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction
  • Provides systems/product training and identifies improvement opportunities and recommendations in products and processes
  • Keeps up-to-date with the latest technology products in his area of expertise in order to provide a high quality support in current and future types of support services
116

Customer Support Engineer Resume Examples & Samples

  • You possess a fundamental working knowledge of the networking industry, products and protocols
  • Some level of experience is preferred in at least four of the following security firewall products, protocols, and solutions: Cisco PIX and Adaptive Security Appliance (ASA) Firewalls, Cisco Firepower NGFW, Cisco Firewall Services Module (FWSM) blade products, Cisco IOS Firewall, Cisco Security Manager (CSM), Cisco CSC-SSM Module, Cisco Secure Integrated Software (IOS Firewalls), CBAS IOS Firewall, SSL (Security Sockets Layer) and SSH (Secure Shell), IPSec protocols
  • Working with customers, you can calmly handle critical network problems and can describe complex topics in a way that is appropriate to the expertise of the customer
  • You have strong technical, analytical and troubleshooting skills and be able to resolve the root cause of network problems
  • Review customer data in the form of network topologies, and crash, log, or other device files for anomalies
  • You deliver solutions that lead to problem resolution or mitigation with a high level of customer satisfaction
  • You are able to effectively engage resources outside their team to resolve issues which may include other technical support engineers, account teams, partners, and development engineers
  • Typically requires BS in CS or EE or equivalent plus 4 to 7 years related experience
  • A current Cisco Certification is required, CCIE preferred
  • This position resides in Research Triangle Park, NC
117

Customer Support Engineer Resume Examples & Samples

  • Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering, Telecommunication or equivalent)
  • Minimum 2 years of related work experience involving customer exposure
  • Good technical foundation in networking (CCNA level equivalent, CCNP level equivalent or above)
  • Ability to communicate effectively in English both verbally and in writing
  • Experience with unicast routing protocols (RIP, EIGRP, OSPF, BGP) [essential]
  • Experience with Service Provider technologies (IS-IS, MPLS, L3 VPN, L2 VPN, VPLS, MP-BGP)
  • Experience with following technologies (IPv6, multicast routing, NAT, QoS, PfR)
  • Experience with IOS based software routing platforms (e.g. ISR family, c7200)
  • Familiarity with any of the hardware based platforms (e.g. c7600, ASR1k, GSR/XR12k, ESR, ASR9k, CRS, Catalyst family, Nexus family)
  • Effective Troubleshooting and Analytical skills
  • Eager to learn team player
  • Ability to work in a multicultural environment and achieve goals with limited supervision
118

High Touch Customer Support Engineer Resume Examples & Samples

  • Graduate in engineering/Science from reputed university with minimum 8 years of experience, at least 4 years of work experience is required on Cisco product and technologies
  • Strong knowledge and hands on experience in configuration and troubleshooting in IP internetworking including IPv6. Previous work experience on MPLS, MPLS VPNs, MPLS traffic engineering and IP routing protocols (IS-IS, OSPF, BGP) is required
  • Previous work experience and good understanding of Hardware configurations of cisco products ASR 903, ASR 1K, ASR 9K, Nexus 7K, 5K, 2K, 9K
  • Good understanding of feature and functionality of IOS XE and XR software and associated licensing
  • Fundamental understanding 4G, SP WiFi , Small Cells , VAS and Enterprise over an IP MPLS
  • CCIE is R&S/SP desired, CCNP Certification is MUST
119

Customer Support Engineer Resume Examples & Samples

  • Ownership of root cause analysis process, and ensure remediation of major issues. Ability to provide assistance in a support capacity with problem and incident resolution and assume major incident and problem ownership and accountability
  • Recreate Customer Issues for Technical Troubleshooting in the Operate Lab
  • Assist T1 (Level 1 Engineers) in Recreating Customer Issues in the Operate Lab
  • Provide Training & Mentoring to the New Hire L1 Engineers
  • Provide second line phone/email consultation to independently debug complex mobility network problems
  • Act as a technical expert with ownership and accountability expectations in managing cases and customer situations
  • ITIL Foundation V3 (mandatory)
  • CCIE-SP written mandatory / LAB desirable
  • In depth understanding of service provider routing & switching
  • Strong at OSPF & ISIS routing protocols – mandatory
  • In depth understanding of MPLS & MPLS VPNs
  • Rich Troubleshooting skills on IGPs like OSPF & ISIS
  • Strong in troubleshooting various MPLS, MPLS-VPN issues
  • In depth understanding of BGP & MP-BGP
  • Expertise in MPLS-TE & various MPLS applications. i.e. VPLS/VPWS
  • Expertise on signaling protocols like LDP & RSVP
  • Knowledge of mVPN – desirable
  • Should be well familiar with multicast concepts
  • Should have working & theoretical knowledge to handle & troubleshoot service provider multicast setup
  • Knowledge & understanding of mVPN is desired
  • 8+ years of working experience in service provider domain
120

Customer Support Engineer Resume Examples & Samples

  • Provide second/third level technical support for ACI (Application Centric Infrastructure) / Data Center solutions
  • Acts as a technical expert and provides support on a world-wide basis. Provides technology/product training and intellectual property material as required, including mentoring to other engineers
  • Interacts across TAC (Technical Assistance Center) teams, 3rd party vendors, Cisco Sales and Professional Services, Development and Engineering teams
  • Works on complex problems where analysis requires in-depth evaluation of multiple factors within the Data Center environment and across 3rd parties. Utilize moderate to complex lab setups to recreate and solve these problems
  • Participate in business and innovation initiatives
  • Open to learning and working technologies such as security, wireless etc as our business grows and evolves an new era of “network programmability”
  • A great attitude and a demonstrated ability to work with customers in a support environment
  • 5 or more years of customer support experience, including strong analytical and troubleshooting skills, proven crisis management skills and ability to handle critical customer issues/problems
  • Bachelor's Degree or equivalent work experience in Computer Science, Computer Engineering, Electrical Engineering, or related field
  • Experience with Virtualization (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers etc)
  • Working knowledge of Data Center, Cloud and Virtualization industry, products and protocols
  • Fluent level of English with great verbal and written communication skills
  • Cisco certification is a plus (CCIE DC / R&S / etc), but not mandatory. Other vendor’s qualifications and experience are welcome
  • Understanding of routing & switching (Ideally CCNP R&S level or equivalent)
  • Knowledge of Nexus Switches and UCS products, Python or other programming languages is beneficial
  • Experience with L4-L7- load balancing, firewalls, etc
  • Knowledge of Linux. Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc)
  • Ability to work effectively with and provide guidance to other members by Determining methods and procedures on new assignments, mentoring more junior engineers and promoting/soliciting ideas within TAC team
  • Other technology disciplines may be considered
121

Customer Support Engineer Resume Examples & Samples

  • Demonstrated knowledge of TCP/IP fundamentals is absolutely required. Knowledge of and experience with routing/switching protocols
  • Strong analytical and troubleshooting skills, the ability to handle critical customer issues in crisis situations, and the ability to work under pressure are all required
  • Demonstrated ability to work in a team
  • Good verbal and written communication skills in Chinese and English
  • Typically requires BS in CS or EE or equivalent plus 5 years' Networking related experience and CCNP/CCIE desired OR 3 years' Networking related experience and CCIE required
122

Customer Support Engineer Resume Examples & Samples

  • Interesting job in an international company
  • You will be part of a global leader that contributes actively to sustainability and care for the planet
  • A company that embraces diversity to the fullest
  • Friendly, ‘green’ office with positive energy and happy employees
  • Project leadership skills to be the bridge between customer specifications and software engineers
  • Analytical skills for problem solving
  • Representative personality
  • Can perform under stressful circumstances
  • Have knowledge of Microsoft OS. Have knowledge of others like UNIX is a benefit
  • Are fluent in Dutch and English (oral and writing)
123

Customer Support Engineer Resume Examples & Samples

  • Represent UTC Aerospace Landing Systems technically at aircraft OEM and airline customers
  • Coordinate specific aircraft program technical support activities including resolution of technical problems with in-service products
  • Coordinate the resolution of general in-service product problems and respond to customer inquiries for assigned program(s) in a timely manner
  • Coordinate development of Component Maintenance Manuals, Service Bulletins, Service Letters, and Product Deviations Authorizations
  • Prepare and deliver airline technical sales presentations
  • Prepare and conduct product maintenance and overhaul training
  • Provide Manufacturing and Service Center support on technical issues
  • Actively participate in new program design/development activities
  • Experience with component design
  • Customer/Client interface experience
  • Ability to write technical reports and other documentation
  • Experience giving customer briefings and/or training sessions
  • Must be able to verify U.S. Person Status as defined by International Traffic in Arms Regulations (ITAR)
124

Customer Support Engineer Resume Examples & Samples

  • Research and analyze Original Equipment Manufacturer and Federal Aviation Administration Service Literature and provide recommendations tailored to the fleet
  • Provide solutions intended to improve system performance and increase operational availability
  • Support projects, perform research, and develop solutions to resolve Program issues
  • Participate on teams to resolve a wide range of technical and operational issues associated with in-service aircraft, depot maintenance, and repair
  • Assist in maintaining configuration control for the aircraft
  • Participate in a multi-disciplined team to ensure customer contractual requirements are met
125

Customer Support Engineer Resume Examples & Samples

  • Customer Skills
  • Proficient in troubleshooting, configuration, installation and repair of electronic systems and computers, as well as a solid mechanical aptitude
  • Ability to speak effectively before customers and act in an advisory capacity
  • Ability to work effectively and efficiently under tight deadlines with multiple interruptions
126

Customer Support Engineer Resume Examples & Samples

  • Act as a focal point for high impact, large account problem resolution
  • Works on complex problems where analysis of situations requires in-depth evaluation of factors
  • Participate in daytime and night/weekend on-call rotation
  • Troubleshoot complex enterprise networks to quickly resolve downtime and outages
  • Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)
  • Minimum of 6-10+ years experience in network support with focus in Wireless technology
  • Strong practical knowledge of TCP/IP, packet captures, and analysis of such
  • Strong practical knowledge of troubleshooting wireless LAN controller issues, AP issues, Cisco Prime Infrastructure
  • Knowledge and experience with conducting and analyzing wireless site surveys, including AirMagnet surveys or similar
  • Working knowledge of routing and switching protocols (examples: BGP, EIGRP, OSPF, and STP)
  • Working knowledge of protocols including Multicast, HSRP, IPSEC, and Frame-Relay
  • Strong practical knowledge of Cisco platforms including 6500, Cisco 5500 & 8500 series WLC’s
  • ITIL certifications a plus
  • CCIE highly desired but not required (CCNP required)
  • CWNA, CWSP, CWAP, CWDP, CWNE desired but not required
  • *THIS POSITION REQUIRES US CITIZENSHIP OR GREEN CARD HOLDER***
127

Customer Support Engineer Resume Examples & Samples

  • Install, modify, repair and perform preventive maintenance on equipment and systems while adhering to Brooks policies, procedures and work direction of supervisor or shift/site lead
  • Interface with customers to ensure customer satisfaction with equipment and service levels, as well as participate in customer operational/ status meetings
  • Maintain a safe and clean working environment by conforming at all times to Brooks and customer’s work protocols and policies
  • Attain Equipment Service and Operation Certification on equipment and systems as defined by your manager
  • Submit expected reports, such as Service and Status Reports, on all support activities as defined and expected by your manager
  • Productively react to changing priorities, and support organizational and administrative duties
  • Train Brooks and customer personnel in equipment operation and maintenance procedures
  • Participate in continuous improvement programs and projects
  • Required to work in a Clean Room environment wearing a full clean room suit according to customer requirements
  • Must be available and willing to travel, domestically and internationally as needed and be available for specific emergency on-call work. Depending upon business needs travel can vary greatly to as high as 95% of the time
  • Must have a valid drivers license, good driving record, reliable mode of transportation, qualified to obtain a credit card for expenses, and able to obtain a valid passport for the term of employment
  • Must be qualified to meet the requirements of background screening by a third party agency
  • Must be able to lift up to 50 pounds, climb ladders, scaffoldings, and use Personal Protective Equipment
  • Must be able to work in awkward positions and in confined spaces
  • Must be proficient with the use of a PC, Windows, and DOS based Operating Systems. Be able to use the company’s standard software to generate reports, presentations and document the daily activities as defined and expected by your manager
  • AS degree, technical certificate or equivalent and minimum of 2 – 5 years related work experience desired; or BS degree in Electrical or Mechanical Engineering with high interest and hands-on experience on equipment
  • Must possess excellent communication skills with ability to read, write and speak with clarity in the English language and interface effectively with customers and peers
  • Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage, with the ability to handle problems independently and implement corrective action
128

Customer Support Engineer Resume Examples & Samples

  • Understand AVS products (LearningSpace and Replay) software backend and functionality
  • Understand AVS products (LearningSpace and Replay) log files and structures
  • Provide high-quality technical support and deliver solutions to both technical and non-technical end users
  • Take ownership of technical issues and work with developers to resolve more advanced issues when necessary
  • Pro actively monitor and report the system issues to manager
  • Document troubleshooting and problem resolution steps
  • Maintain a daily active contact with the Customer Communication colleagues for the sake of successful problem solving
  • Support Engineers may be required to be on-call on a rotating basis
  • BS in Computer Science or related field
  • Ability to analyze problems and offer alternate solutions
  • Ability to design training solutions and suggest improvement opportunities on training approaches and delivery methods
  • Ability to creates value-added and consistent maintenance approaches (e.g.,root cause analysis) to proactively reduce problems for end-users
  • Ability to work in teams and meeting schedules
  • Displays understanding of web applications / systems design and frameworks
  • Shows understanding of the processes needed to customize solutions that meet multiple end-user/technical requirements
  • Ability to communicate in a customer-facing environment
  • Ability to work with other departments
  • Strong analytical skills and high initiative
  • Ability to work in diverse environment
  • Proficient in both written and spoken English
129

Customer Support Engineer Resume Examples & Samples

  • The Customer Analyst has responsibility for multiple named accounts. This responsibility includes primary day-to-day post sales customer contact. The primary objective of the customer analyst is to ensure that all customer contracted services levels are met or exceeded to avoid financial penalties
  • For new accounts the Customer Analyst works as a member of an implementation team under the direction of an Account Program Manager. In special cases the Customer Analyst may assume the responsibilities as an Account Program Manager. As an Account Program Manager the Customer Analyst acts as the single point of contact for all schedules and resource coordination related to implementation of services for that account
  • In addition to the day to day customer contact, the Customer Analyst is responsible for all aspects of maintaining the WebEx and Cloud Connected Audio (CCA) services for their named accounts. This includes technical troubleshooting and escalation, WebEx site administration, WebEx client tool installations/upgrades/updates, and capacity planning
  • The Customer Analyst is responsible for developing and maintaining all account specific documentation. This documentation describes the account configuration, contact information and account specific processes. The documentation is relied upon by other organizations for the appropriate handling of the account
  • The Customer Analyst is responsible for managing all post implementation technical projects related to their named accounts. This includes coordinating necessary maintenance time and resources for upgrades and updates. This may also include coordination of activities related to rolling out new WebEx/CCA features to the account
  • The Customer Analyst provides periodic reports and analysis to each account. These reports are targeted at customer executive contacts and provide valuable data on WebEx/CCA usage and service levels. The Customer Analyst is responsible as an escalation point for the Help Desk which acts as the primary WebEx/CCA end user support resource. At times the Customer Analyst will be responsible for providing after hours escalation support. This includes responding to after-hours Help Desk inquiries and responding to all system generated alarms. The Customer Analyst manages all technical escalations for their accounts. This includes qualifying all technical issues before escalating within the defined support process, monitoring and managing system issues and driving these issues to closure
130

High Touch Customer Support Engineer Resume Examples & Samples

  • Provide second or third line phone consultation to debug broad, complex unique network typologies with mixed media protocols to Cisco customers
  • Works on automating and avoiding network issues in the customer networks
  • Provide systems/product training to customers, and contribute towards building a knowledge base to help customers and internal stakeholders
  • Provide guidance leadership to less experienced engineers
  • Act as a technical expert and provide support on a Spanish, Portuguese and world-wide basis
  • Interfaces with VARs, OEMs, end-users, and internal engineering departments to drive quality into the product
  • Typically reports to Technical Services Manager
  • Prior customer support experience with the following products is HIGHLY desirable
131

Customer Support Engineer Resume Examples & Samples

  • Help: You will be a trusted technical authority. You will guide your customers in solving problems of highly complex issues in their systems, solutions or networks. You will deliver a superb experience in a difficult situation. You will collaborate with your customers over e-mail, phone, Webex,.
  • Learn: Be the first to lay hands on the latest and greatest in the field of software defined, self-orchestrating, self-optimizing networks and solutions technology space. You will get to work on technologies of tomorrow, today!
  • Innovate: We will encourage you to be creative. We will give you freedom to change the way you and the team work
  • Share: You will author case studies, troubleshooting guides,... You will train junior engineers. You will help others unleash their full potential
  • Broaden your outlook: You will work with our customers across the globe from different cultural, gender, lingual and technical backgrounds
  • Application Aware: You know you way around application stacks (in Linux, Unix,...). You can read scripts and can do basic programming in Python (or Erlang, Bash,...)
  • Communicate: You have excellent communication skills (in English)
  • Education: You are Bachelor or Master in Engineering, Computer Science or have similar experience
132

Customer Support Engineer Resume Examples & Samples

  • Minimum of 6-10+ years experience in network support
  • Strong practical knowledge of troubleshooting Routing and Switching protocols BGP, EIGRP, OSPF, and STP
  • Strong practical knowledge of Cisco platforms including 6500, FWSM, and ISR series routers
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Customer Support Engineer Resume Examples & Samples

  • Receive minimal supervision on routine work, and general instruction on new assignments
  • Minimum of 3-5+ years experience in network support
  • CCNP highly desired
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Customer Support Engineer Resume Examples & Samples

  • BSCS/EE and minimum of 3-4 years’ experience in either technical support or development organization
  • Technical knowledge on Cisco Voice and Video products
  • Professional level certification in Cisco technologies (CCVP, CCNP)
  • Solid Communication Skills (Written/Verbal/Presentation)
  • Solid team player
  • Ability to work under pressure and the willingness to adapt, overcome and succeed in a constantly changing business and technical environment is necessary
  • Deep technology knowledge on Multicast
  • Hands-on experience on Cisco products in one of areas: Voice/Collaboration, Video, TV Broadcasting, Digital Signage, Security. E.g. Cisco Unified Communication Manager, Cisco UCCE, DCM, STB etc
  • Knowledge on Database and Data structure, e.g. SQL, XML, etc
  • Experience of troubleshooting different kinds of APIs, e.g. Restful API, SOAP, etc
  • Working experience in Healthcare industry
  • Ability to scale with multiple network engagements with multiple customers
  • Good Customer Handling Skills and ability to collaborate with different third party Vendors
  • Masters in a technical field (CS/EE preferred) or equivalent
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Customer Support Engineer Resume Examples & Samples

  • Technical knowledge on Cisco Routing & Switching products
  • Professional level certification in Cisco technologies (CCNP)
  • Hands-on experience on Cisco products in one of areas: Routing and Switching, Security or Wireless. E.g. IOS, ASA
  • Network management experience, familiar with Network management applications, understands protocols, e.g. SNMP, RestAPI, etc
  • Working experience in one of market segments: Manufacturing, Energy management, Healthcare, Transport, Building or City management
136

Customer Support Engineer Resume Examples & Samples

  • You'll provide second/third level technical support on a worldwide basis to customer sites where Cisco Unified Contact Center (UCC/IPCC) and other Cisco Call Center applications are deployed
  • You will determine methods and procedures for solving complex technical issues encompassing hardware, software and networking
  • You will function as technical lead for large customer accounts with multiple concurrent technical issues. Formulate technical action plans for analyzing and resolving end-to-end solutions
  • Generate clear and concise documentation in the form of case notes, technical tips and white papers
  • You will work on complex problems where analysis of situations requires in-depth fault analysis and troubleshooting skills
  • Acts as a focal point for large account Contact Center/UCC/IPCC problem resolution
  • You have working knowledge of Networking industry, products and protocols. Able to determine problems and deliver known solutions with a high level of customer satisfaction
  • You have a minimum 4 or more years’ experience and a combination of the following; designing, deploying, configuring, supporting, trouble shooting, debugging and administering the Unified Communications products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent with 3-5 years related experience
  • General IP Contact Center
  • ICM (Intelligent Contact Manager)
  • Cisco IPT related products: CallManager, Unity, UCC/IPCC, Voice Gateways, etc.
  • Microsoft Exchange
  • 2+ years Microsoft SQL server
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Customer Support Engineer Resume Examples & Samples

  • Typically requires a Bachelor's Degree or equivalent plus 2 to 5 years of related work experience
  • General knowledge of the networking industry, Cisco products, and protocols
  • You have technical expertise and extensive customer service/support experience, including crisis management skills and ability to handle critical customer issues/problems
  • Effective written and verbal communication, including strong negotiating and influencing skills
  • This position is in Research Triangle Park, NC
  • CCNA / CCIE level networking knowledge
  • Proficient in one or more Programming languages (C, Java, Python)
138

Customer Support Engineer Resume Examples & Samples

  • Typically requires Bachelor's Degree with a technical focus or equivalent industry experience
  • 1+ years exposure to network management, products and protocols
  • Strong SNMP Skills & Cisco Prime Infrastructure skills
  • Ability to resolve problems and deliver known solutions
  • Desired skill sets are associated with the following certifications or technologies
  • CCSP, CCNP, CCIE
  • RHCS, MCSE, Sun System Network or Security Admin
139

Customer Support Engineer Resume Examples & Samples

  • Provides second/third level technical support on a worldwide basis via phone, email, remote access to customer devices
  • Works on complex problems where analysis requires in-depth evaluation of multiple factors within the Network Security environment and across 3rd parties
  • You will also have access to our state-of-the-art lab, where we recreate customer issues using a wide selection of both networking and test equipment
  • Be able to work collaboratively in a team environment, provide training, and mentor and lead other engineers in an on the job
  • Build a knowledge base for customers to enable self-service problem resolution
  • Open to learning and working in other technology domains such as Data Center, Wireless etc as we evolve to the new era of network programmability
  • BS in CS/EE or equivalent plus 2-5 years of Security related experience
  • Strong knowledge/experience in any of the two core security areas: Cisco ASA, Firepower/Sourcefire, ISE ,WSA,ESA
  • Openness to work in different domains including Data Center
  • Certifications such as CCIE, RHCE, VCP etc, along with programming experience in Python and/or RESTful APIs (using XML/JSON) will be an advantage
  • A solid understanding in any area of networking such as R&S, Wireless or DC (Ideally CCNP Level or above)
  • Experience on tools like Splunk,F5, Mobileiron, Radware DDos, Rapid7 Nexpose, IBM Arcsight, Lanecope Stealthwatch
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Customer Support Engineer Resume Examples & Samples

  • Open to learning and working technologies such as security, wireless etc as our business grows and evolves an new era of "network programmability"
  • A great attitude and a demonstrated ability to work with customers
  • Expertise with Nexus Switches and UCS products, Python or other programming languages is beneficial
  • Virtualization experience (OpenStack / VMware vSphere / Microsoft Hyper V / Red Hat KVM / Linux Containers)
  • Cisco certification is a plus (CCIE DC / R&S / etc), but not mandatory. Other vendor's qualifications and experience are welcome
  • Demonstrates strong understanding of routing & switching (Ideally CCNP R&S level or equivalent)
  • Knowledge of Linux. Experience with multiple distributions (Red Hat, Ubuntu, etc), networking (bonding, bridging, iptables, vlans, OVS, etc), virtualization (KVM, libvirt, etc), and server software (Apache, open iSCSI, NFS, MySQL and/or Galera, MongoDB, etc) are all strongly desirable
141

Customer Support Engineer Resume Examples & Samples

  • Provide senior level second line phone/email consultation to independently debug complex IP Contact Center problems
  • Provide systems/product training to peers within the High Touch Technical Support (HTTS) team
  • Act as a senior level focal point for large account network problem resolution
  • Support reactive case handling for Cisco's largest SP and Enterprise customers with Cisco UCC technologies (Cisco Unified Contact Center, CVP, IVR)
  • Report to Mgr, Technical Support
  • Interface with lower level CSE's, VARs, OEMs & end-users & internal engineering departments
  • Typically requires BS CS or related (or equivalent exper) plus 6-8 yrs relevant experience
  • Significant Contact Center or IP Telephony experience
  • Strong documentation skills to be utilized for case management, knowledge capture, defect management and Trainings
  • Excellent verbal communication skills, as these skills are essential for this engineering role as most of the work being done is through the phone
  • Very strong Problem Solving skills will be utilized often as this position covers all Cisco Contact Center solution and IP Telephony technologies
  • Strong understanding of TCP/IP. IP knowledge is critical as it is the foundation for most IP Telephony technologies
  • Working knowledge of handling network down situations
  • This role will be handling S1/S2 Service Requests with limited supervision
  • Must be highly motivated and self driven. Must be able to work with minimal supervision
  • Good organizational skills. The position requires that the CSE is able to prioritize his/her workload and manage customer commitments
  • Strong teamwork and collaboration skills. The HTTS IPCC team relies on each CSE to communicate and collaborate often. This results in a very strong teamwork which has proven to be successful in driving Issues to Resolution quickly
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HPW Customer Support Engineer Resume Examples & Samples

  • Technical knowledge of rotorcraft and turboshaft systems
  • Background in rotorcraft fleet operations and sustainment activities
  • Experience with US Army operations that includes fleet operations, logistics, maintenance planning and management and training
  • Demonstrated ability to provide effective leadership to a diverse group of people
143

Senior Customer Support Engineer Resume Examples & Samples

  • Function as a senior level technical resource to assist support teams troubleshoot and resolve high impact issues on the Commerce Cloud platform
  • Perform performance reviews of client solutions to develop recommendations for improving performance and scalability and work closely with clients to drive adoption
  • Work in dedicated cross functional teams to investigate and diagnose low-level issues in the product or platform. As well as review and evolve best practices client best practices with a focus on performance and efficiency of customizations to the Commerce Cloud platform
  • Work closely with clients to understand and document business requirements leading to inefficient implementations and translate those into platform and or product enhancements
  • Participate in scalability initiatives involving performance testing of large scale solutions against the platform to determine opportunities for product improvement
  • Work closely with Product and Platform Engineering teams to identify opportunities for inefficient use of the platform and provide guidance from a Client Support perspective to hardening initiatives
  • Assist in the development of training material supporting current best practices for efficient and scalable solutions on the Commerce Cloud platform
  • Provide on-call support in team rotation basis
  • Minimum of 4 years relevant work experience in one or more of the following: Software Development, Platform Architecture / Engineering, Solution Architecture
  • Experience with cloud computing technologies; SOA, application servers, middleware, enterprise application integrations, databases, security, performance & scalability - ideally in eCommerce or similar applications (ERP, CRM) in a SaaS environment
  • Familiarity with development IDE's such as Eclipse
  • Ability to prioritize, multi-task and perform effectively under pressure
  • Solid understanding of performance testing methodologies with work experience in the field a significant plus
  • Ability to work self-sufficiently and drive client and partner engagements to success without supervision
  • Strong verbal and written communication skills with demonstrated ability to effectively communicate and influence in cross functional teams
  • Experience with Commerce Cloud preferred
  • BS/BA Degree (or equivalent)
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Customer Support Engineer Resume Examples & Samples

  • Plan and conduct product training for ASPs and customers in support of new product introduction (NPI)
  • Provide tools and technical support to ASPs and customers for the proper servicing of HTC equipment
  • Lead efforts to certify and audit repair center for overall product quality
  • Plans and coordinates any required rework/re-flash activities of HTC products
  • Gather and analyze key metrics data for repair effectiveness and quality, develop improvement plans and guide actions to improve KPI’s
  • Develop and maintain a close working relationship with off-site vendor personnel and customer representatives
  • Attend meetings, conference calls, and other information exchanges with vendors
  • Confer with management, production, and program management staff to determine engineering feasibility, cost effectiveness, and customer demand for new and existing work loads
  • Advise management of new developments which may affect workload, schedule, costs, customer relations, and/or interdepartmental relations
  • Some travel required
  • Spanish language skills required
  • Minimum of three to five years’ experience in QA, Customer Service, Electronics Service, or Telecommunications related field including administration of day-to-day QA and customer service support
  • Must have strong business knowledge of wireless device repair, quality, and reverse logistics (bounce rates, no-fault incidents, scrap rates, etc.)
  • Strong technical knowledge of proper handling of electronic/computer and/or cell phone service issues
  • Ability to perform product, process, and system audits including preliminary troubleshooting and failure analysis on devices
  • Knowledge of Return Material Authorization process
  • A strong working knowledge of the following software: MS Word, MS Excel, MS Windows 2000
  • Professional, customer service orientation—in person, via telephone or written correspondence
  • Ability to produce consistent, high-quality work with a focus on details
  • Excellent communication skills to quickly establish rapport and credibility with clients
  • Entrepreneurial, driven, high-performance, and results-oriented
  • Ability to manage multiple projects, prioritize a heavy workload, and meet strict deadlines
145

Customer Support Engineer Resume Examples & Samples

  • Significant Contact Center or IP Telephony experience – In depth knowledge of installing, supporting, and troubleshooting call center products and Unified Communications solutions
  • IP Networking experience
  • CCIE Voice or equivalent level industry certification preferred
  • Very strong Problem Solving skills--will be utilized often as this position covers all Cisco Contact Center solution and IP Telephony technologies
  • Working knowledge of handling network down situations--This role will be handling S1/S2 Service Requests with limited supervision
  • Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue and resolve
146

Customer Support Engineer Resume Examples & Samples

  • Typically requires BS CS or related degree (or equivalent experience) plus 6-8 yrs relevant experience
  • Extensive knowledge on IM& presence, Unity and
  • In depth knowledge of installing, supporting, and troubleshooting Cisco IP Telephony products and Communications solutions
  • Intermediate understanding of Datacenter technology
  • Very strong analytical skills--will be utilized often as this position covers all Cisco IP Telephony technologies
  • Deep understanding of TCP/IP--IP knowledge is critical as it is the foundation for most IP Telephony technologies
  • Good organizational skills. The position requires that the CSE is able to prioritize his/her workload and manage customer dedications
  • Cisco Voice CCIE certification and/or current Cisco CCVP
147

Customer Support Engineer Resume Examples & Samples

  • Preparing and supporting customer deliveries
  • Managing and developing the spare part inventories
  • Developing the global spare parts order-delivery and inventory processes
148

Senior Customer Support Engineer Resume Examples & Samples

  • Responds to customer inquiries and concerns verbally, in writing and in personal vis­its, providing technical guidance and expertise to resolve technical or service issues of immediate customer concern. Candidate must be willing to respond to 24/7 when the Customer is facing an AOG situation
  • Raises issues on a priority level to organization leadership as required when customer satisfaction is at stake
  • Responds to customer inquiries regarding logistical and commercial issues and implements or recommends resolution actions to leadership in support of remedy to issues
  • Focus on continuous improvement of customer support processes and tools in order to provide a higher level of customer engagement and first time problem resolution
  • Provide support to the ACSS repairs stations in cases where additional information is required from the Customer. Liaise with the Customer to gather additional information regarding the removals as necessary in cases where the reason for removal is not being confirmed or repetitive failures exist
  • Monitors product performance and generates reports as necessary to support customer requirements. Makes recommendations for modifications to improve reliability and customer confidence
  • Reviews and maintains all current product and training documentation, notes errors and required modifications for use during revisions
  • Monitors internal engineering changes (affecting products) to determine the impact (to customer program). Contributes to the creation of ACSS field service bulletins or information letters to inform the affected customers, as required
  • Responsible for the development and enhancement of training materials. Presents training programs and individual training experiences to ensure that cus­tomer representatives are effectively trained in all phases of product installation, maintenance and repair
  • Review and negotiate with leadership OEM Product Support Agreements
  • Bachelor's degree in Aviation, Engineering, or a related discipline preferred
  • 8+ years of related experience preferred
  • Requires thorough knowledge of digital and solid state electronics with specific avion­ics technology, a working knowledge of RF systems
  • Strong business acumen; understands business implications of decisions; displays orientation to customer satisfaction and profitability; demonstrates knowledge of market and competition
  • Able to communicate clearly and effectively at the appropriate levels within the Customer organization as well as with subordinates, peers and supervisors. Capable of making effective presentations to articulate ideas to the intended audience
  • A self-starter, highly motivated, with a strong work ethic. Demonstrates a professional outlook with unquestionable integrity, credibility and character
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Customer Support Engineer Resume Examples & Samples

  • Major output signals from each system
  • Major input signals for each system
  • Path from input signal thru system equipment to output signal
  • Logic/criteria for detecting failure in each system
  • Conditions to detect failure by simple Boolean expression
  • Simple signal route of detecting failure to flight deck
  • Simple signal route of detecting failure to Central Maintenance System (CMS)
  • Fault messages detected in CMS
  • Indication in flight deck to show failure detected in EICAS
  • Development of the AMM Source Information
  • System conditions required for test
  • Airplane conditions required for test
  • Arranging check items and test articles in the correct test order
  • Determine the pass/fail criteria (go/no go) for the test
  • Other Tasks
  • Bachelor’s Degree in a technical related field (aeronautical, mechanical, electronic, etc.), and 2+ years of airline working experience as maintenance support engineer
  • Bachelor’s Degree in a technical related field aeronautical, mechanical, electronic, etc.), and 2+ years of aircraft manufacturer working experience as a design/sustaining or modification engineer
  • Aircraft Maintenance Engineer License (AME, XXX, XXX, etc.), and 10+ years of aircraft manufacturer or airline working experience as maintenance support engineer
150

Customer Support Engineer Resume Examples & Samples

  • Ensure customer satisfaction - technical support of the customer, customer support in quality issues and promotion of LEONI’s reputation
  • Involvement in production and quality issues
  • Realization of customer specific requirements
  • Zero-Defect-Strategy
  • Involvement in customer requirements concerning technical changes, technical support of the customer
  • Consideration of assembly requirements of the customer under consideration of the production conditions of LEONI
  • Processing and coordination of customer complaints, corrective actions and follow-up meetings
  • Interface to Quality Management and customer; internal distribution of information
  • Representation of LEONI and the interest of the customer
  • Bachelor’s degree in the Engineering or other related Technical field
  • Experience in Quality Management
  • Excellent communication, presentation and interpersonal skills
  • Problem-solving capabilities, with ability to read 2D and 3D drawings
  • Organization Skills, ability to self-motivated/self-direct with time management skills
151

Technical Customer Support Engineer Resume Examples & Samples

  • Help customers deploy 3DEXPERIENCE cloud solution by coaching customers in dealing with complex system problems
  • Provide advanced, front-line technical engineering support and high quality solutions
  • Make customers productive by diagnosing and troubleshooting technical issues including authentication, performance, licensing, or software coding issues
152

Customer Support Engineer Resume Examples & Samples

  • Provide immediate technical support and resolution of issues within the workshop
  • Create and update technical data, CMM, RRI and Route cards
  • Best practice opportunities and rework schemes – Cost Savings
  • Attend and support Trier 1 meetings
  • Support and Improve OTD
  • Conduct Warranty adjudication within the targeted time
  • Product investigations involving detailed report writing and root cause and corrective action
  • Clear communication both internal and external customers
  • Leading 8D events effectively
  • Warranty reduction activities and in-service performance reviews
  • Provide 24/7 Out of hours Technical Assistance Team
  • Meet Aftermarket goals, activities and strategies in accordance with the strategies identified by the Product Support Manager
  • Meets performance plans and targets and take corrective action as required to meet these goals
  • Ability to manage customer relationships while continuously improving Eaton’s reputation
  • Drives focus on Technical Support to the Customer and throughout Eaton Limited
  • Reviewing In-service performance of our products and conducting reviews to improve it (if required)
  • Manage workloads and customer expectations
  • Produce and execute internal and external training packages
  • Manage 8D events effectively and communicate the results and corrective actions
153

Customer Support Engineer Resume Examples & Samples

  • Strong protocol knowledge: MPLS, BGP, EBGP
  • Routing/Switching - General knowledge of troubleshooting Routing/Switching across Cisco platforms
  • 2 years working knowledge of Networking industry, products and protocols
  • Receives minimal supervision and provide mentorship to lower level engineers
  • You have excellent crisis management skills and ability to work critical network outages where time recovery is key
  • Typically requires a Bachelor's degree or equivalent, plus 3-5 years related experience
  • Multicast knowledge
  • Teamwork and collaboration, eager to learn and develop career
  • CCIE
154

Customer Support Engineer Resume Examples & Samples

  • Act as a technical expert and go-to resource for the team
  • Provide support on a world-wide basis to all HTTS customers
  • Report to Mgr, Technical Support and interface with lower level CSE's, VARs, OEMs & end-users & internal engineering departments
  • Work on problems of diverse scope where analysis requires evaluation of identifiable factors
  • Typically requires BS CS or related (or equivalent experience) plus 6-8 yrs relevant experience significant Contact Center or IP Telephony experience
  • In depth knowledge of installing, supporting, and troubleshooting call center products and Unified Communications solutions
  • IP Networking experience-Knowledge of Networking industry, products and protocols-CCIE Voice or equivalent level industry certification preferred
155

Customer Support Engineer Resume Examples & Samples

  • Acts as a focal point for large account network problem resolution. Acts as a technical expert
  • Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-5 years related experience
  • Idioms (Spanish and/or Portuguese is mandatory)
  • Proven crisis management skills. Typically reports to Mgr, Technical Support
  • Typically interfaces with lower level CSEs, VARs, OEMs, end-users, internal engineering departments. Impact is major
156

Customer Support Engineer Resume Examples & Samples

  • Experience troubleshooting advanced networking issues
  • Expert grasp of fundamental networking theory
  • BS in a technical field (CS/CE/EE preferred) and 4-8 years of experience in network support
  • 3 years’ experience supporting network security products
  • Linux Administration/FreeBSD
  • Advanced Wireshark analysis
  • Web Proxy support experience
  • Python Programming experience
157

Customer Support Engineer Resume Examples & Samples

  • Responsible for providing product support to users of the Commerce Cloud platform. Supports and contributes to the growth of best practices for delivery of Commerce Cloud support services
  • Understand Commerce Cloud technologies and troubleshooting practices to ensure successful resolution of Commerce Cloud product issues
  • Complete assigned cases in queue with little or no supervision
  • Manage individual product issues to resolution
  • Contribute to the definition and evolution of Commerce Cloud methodologies, standards and best practices for support and product delivery
  • Act as customer advocate
  • Identify customer needs and cultivate a relationship with the customer to generate more business for Salesforce Commerce Cloud
  • 4- plus years providing customer facing (level-2 or higher) product/technical support (Web based products or eCommerce preferred)
  • Strong troubleshooting/root cause isolation skills with web technologies such as JavaScript, HTML, XML, Web Services. Candidates must be able to read and understand code written in the above languages
  • Must be proficient with analyzing log files and standard debugging concept
  • Experience providing web development support is highly desirable. Familiarity with development IDE's such as Eclipse
  • Familiarity with tools & practices of the trade such as case management, knowledgebase, defect & escalation management
  • Experience supporting and troubleshooting eCommerce applications with catalog, shopping cart, merchandising and payment handling is highly desirable
  • Experience providing SaaS support is desirable
  • Fluency in oral and written communication: French and English language
  • LI-Y
158

Customer Support Engineer Resume Examples & Samples

  • You have a working knowledge of Networking industry, products and protocols
  • Minimum 3-5 years experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering the following Multi Service Voice products, devices, solutions, and technologies for small, medium, large and/or enterprise businesses such as the following
  • Can work under minimal supervision
  • Exercises discernment within defined procedures to figure out appropriate action
  • CCIE desired / preferred but not required
159

Customer Support Engineer Resume Examples & Samples

  • BS/BA degree required
  • You have 4+ years related enterprise switched network experience
  • You can demonstrate working knowledge of layer 2 / layer 3 protocols and technologies including
  • Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Ixia, Spirent, Colasoft),
160

Customer Support Engineer Resume Examples & Samples

  • Sound technical knowledge in all product lines supported
  • Knowledgeable in applications of all product lines supported
  • Knowledgeable and well versed in all software platforms of associated supported equipment
  • Expertise in use of all relevant test equipment
161

Customer Support Engineer Resume Examples & Samples

  • Expertise in a regulated environment
  • Service skills using Water's LC/UPLC
  • Strong interpersonal skills; strong team player with a customer satisfaction focus
  • Hamilton liquid handling experience
  • Education Requirement
  • This position requires a Bachelors degree or equivalent in Biology, Chemistry, Electronics or related discipline plus minimum work experience listed above
162

Customer Support Engineer Resume Examples & Samples

  • The primary duties of the Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites ensuring best-in-class service
  • Provide scheduled preventative maintenance for contract customers, remedial maintenance for non-contract customers, and all warranty services which apply to our products in the field
  • The Customer Support Engineer will also help develop new business through the sale of new service agreements, service agreement upgrades and instrument add-ons to existing contracts
  • Assist and support local sales representative secure new instrument orders
  • Contribute to account profitability through billable labor/travel orders, parts orders, support orders, billable install orders, and consumables
  • Other responsibilities include maintaining up to date electronic and repair documentation for dispatch, inventory and service support functions of the job
  • Accountability for assigned company assets to include: Company vehicle, tools, test equipment, telecommunication equipment, personal service parts inventory, etc
  • The Customer Support Engineer will take an active role in developing technical skills and soft skills to maintain and enhance PerkinElmer’s value proposition to the customer
  • Seek higher level certification through participation in company sponsored training & development initiatives
  • Report potential quality issues via the Caliper corrective action process. Travel 30 - 40%
163

Senior Customer Support Engineer Resume Examples & Samples

  • Willingness to learn new technology in a fast-moving environment
  • Good knowledge of Microsoft Windows platforms (Win 7, 8, 10 and Win Server 2008, 12) and the Microsoft Office Suite is essential
  • Experience with the Microsoft SQL Server application, as well as SQL queries and commands
  • Experience with ASP/ASP.NET, XML/XSL, WCF, Active Directory, IIS
164

Customer Support Engineer Resume Examples & Samples

  • University degree in an ICT field
  • Great service orientation
  • Intermediate Linux/Unix skills
  • Practical data handling skills (from areas such as DBs, ETL, XML)
  • General understanding of internet technologies such as HTTP, DNS, load-balancing
  • General understanding of a programming language
  • Customer or technical support experience in a software or services company
  • Good communication skills both written and verbal. Good knowledge of English
  • Self starter with strong drive who mobilises people and gets things done
  • Good understanding of Java or another OO programming language
  • Affinity with e-commerce, web analytics, marketing and/or psychology
165

Customer Support Engineer Resume Examples & Samples

  • Take ownership of the development of RTL2GDSII reference methodology kits with minimal oversight
  • To document experiences and take responsibility for the creation of user guides and application notes
  • Identify and feedback areas of improvement to RTL design teams with a view to improve the quality of Imagination's IP
  • Delivery of semiconductor conference material
  • To assist with pre-sales technical campaigns and to provide post-sales support
  • Provide support to 3rd party collaborations
  • Hands-on experience using market leading Place and Route tools, preferably ICC and ICC2
  • Some experience with running physically aware Synthesis using either DCT or DCG
  • Understanding of basic DFT methodologies including Test Compression and BIST
  • Self-starter, able to work autonomously
  • Experienced in working to deadlines whilst maintaining high standards
  • Needs to be personable and able to influence others
  • Proficiency in problem solving/analysis
  • Some experience in STA in Primetime
  • Some experience using Genus/Innovus
  • Able to understand basic VHDL/Verilog
  • Experience in low-power management techniques
  • Hierarchical implementation flows
  • MBIST, Test compression implementation experience
  • Experience of 3D Graphics would be beneficial but not essential
  • Experienced in creation customer Tcl procedures to improve analysis and/or QoR
  • Experience with 16nm and below
166

Customer Support Engineer Resume Examples & Samples

  • Installs complete AFIS sites including hardware, software, X-load, matcher, partitioning, disk space analysis, etc
  • In cooperation with Regional Service Manager, prepares preventative maintenance schedules for remote sites
  • Performs preventative and remedial hardware and software maintenance and system administration on assigned morphoTrak's products; provides assistance on installations and removals. Installs field change orders, when required
  • Writes UNIX shell scripts to analyze and process data, write utilities to simplify AFIS operations and communications
  • Ensures defective parts are returned correctly and in a timely manner
  • Tracks assigned inventory
  • Troubleshoots and promptly escalates customer service issues and other systems anomalies to Technical Support and Support Management to ensure a swift solution
  • For individuals assigned to on-site locations, serves as primary on-site contact to MorphoTrak offices
  • Makes decision for proper support procedures when system problems arise
  • Works with software developers on system enhancements
  • Prepares and reports status and attends project support meetings to ensure compliance with customer requirements
  • Commit to the Quality Principles of “Customer First, Do it Right the First Time, and I own Quality”
  • On average, s/he works on more complex tasks/projects than a Customer Support Engineer (I), as assigned by the Manager
  • Must have a Bachelor's degree in Computer Science, Mathematics, Physics, etc
  • Must have a minimum of three years' experience in field service/customer support
  • Must demonstrate an intermediate knowledge of central processing units and customer service techniques
  • Must be able to run associated diagnostics
  • Must have experience using UNIX in a professional environment
  • Must have strong computer skills with a good knowledge of Windows OS; must be comfortable with hardware and software solutions
  • Must have good decision-making skills to be able to take appropriate decisions within the framework of established department and company policies and practices in a remote environment
  • Must have excellent analytical and problem-solving skills to be able to work on a variety of problems of moderate scope and complexity where analysis of data and/or situations requires evaluation of multiple factors
  • Must be able to operate independently with minimal supervision within established department/company practices and execute appropriate action
  • Must be customer oriented
  • Must have excellent verbal and written communication as well interpersonal skills to be able to interact effectively and precisely with company staff and clients
  • Must be able to maintain a professional appearance at all times
  • Must be willing to travel and to work at alternate hours when required to meet varying customer volume requirements
  • Must have a valid driver's license and a reliable transportation for long distance driving
  • Linux Systems Administrator
  • SQL database skills
  • Windows System Administrator or Windows MSCE Certification
167

Customer Support Engineer Resume Examples & Samples

  • Perform fault reproduction and troubleshooting, system characterization and analysis, root cause analysis of product issues up to and including drafting product Field Bulletins and opening
  • Participate in technical design reviews and validate approaches for meeting product functionality requirements for cable customer architectures
  • Provide input to product line management and development team members regarding customer priorities and product deployment use cases/applications
  • Provide technical support to Gainspeed customers via phone or email for the Gainspeed product solution. You will be part of a collaborating team to share knowledge and experiences
  • Utilize call tracking and knowledge base tools to record customer reported issues and progress bringing issues to resolution
  • Resolve Product Defects/Bugs with engineering teams where applicable as well as customer enhancement requests
168

Customer Support Engineer Resume Examples & Samples

  • Knowledgeable in multiple OS platforms with expertise in at least one of the following; Windows, Sun, HPUX, AIX
  • Minimum of 7 years experience in storage related hardware / software products and service delivery
  • Able to act as a thought leader and apply a high degree of technical aptitude to service delivery and problem resolution
  • Effective team player with excellent verbal and written communication skills
  • Ability to provide customers and colleagues with detailed technical reports and diagrams
  • Expertise in other storage solution areas
  • Software (In depth HDS product knowledge, general ISV knowledge)
  • Services offerings
  • Third-party components associated with these solutions
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Customer Support Engineer Resume Examples & Samples

  • Laboratory or service experience with AA, ICP, and ICP-MS is extremely helpful
  • Strong communication and customer support skills are needed
  • You must be a proven self-motivated individual and possess a valid driver’s license
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Customer Support Engineer Resume Examples & Samples

  • You have a Bachelor’s Degree in a technical field or equivalent field and 2 to 5 years related experience
  • You have 2 – 3 years’ experience in support of Cisco Unified Communications or Business Video Solutions
  • You can demonstrate and understanding of WebEx - Cloud application services, or Software as a Service (SaaS)
  • You have a good understanding of call control protocols
  • You have hands on experience - Log Analysis (SIP/PRT/Wireshark/Http log/Fiddler)
  • Your written, verbal and presentation skills are superb
  • CCNA and/or CCNP Collaboration highly desired
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Customer Support Engineer Resume Examples & Samples

  • Graduate in engineering/Science from reputed university with minimum 10 years of experience, at least 5 years of work experience is required on Cisco product and technologies
  • Good understanding of Cisco ACI Architecture and deployment
  • Server Virtualization (UCS B, UCS C, Hypervisors)
  • Data Center Switching (Nexus)
  • Storage Switching (MDS)
  • WAN Optimization (WAAS)
  • 3 to 5 years’ experience in Cisco UCS Administration
  • Configure and deploy new UCS Domains
  • Firmware, patching and backups of UCS Domains
  • Good understanding of network and storage networks
  • Working on Virtualization (VM) based technology
  • Minimum 3 years of experience with UCS Enterprise environments
  • Enterprise server management and Clustering experience
  • TCP/IP knowledge
  • Experience with Cisco Enterprise class servers
  • Experience with UCS PowerShell scripting
  • Experience with standardizing server configurations (i.e CPU, RAM, RAID)
  • Basic understanding of configuration and troubleshooting of Cisco ASA firewalls
  • Previous work experience with Cisco TAC will be added advantage
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Customer Support Engineer Resume Examples & Samples

  • Develop and maintain strong relationship with customer and other Cisco teams
  • Build relationship with customer to understand in a better way their networks to provide quicker and more effective results to their requests
  • Establish Technical Relationship to support customer network operations
  • Possess detailed knowledge of customer network, critical sites, operating procedures as agreed upon with customer
  • Customer-specific designated support at network level to resolve and debug complex networking problems
  • Escalation support for critical network outages and complex network issues
  • Proactively monitor and review the progress of all customer cases and engage as necessary
  • Root Cause Analysis (RCA) on escalated or reoccurring issues (problems) as necessary
  • Attend case review calls to drive resolution on reactive break/fix issues
  • Technical input/contribution to QBR and other customer direct engagements
  • On-call requirement for high severity escalations
  • On-site requirement as needed
  • BA/BS qualified (favourable - IT, Comp Science, Electrical Engineering)
  • Cisco certifications are preferred (CCIE etc)
  • Experience on Cisco Technology/Product/Solutions(R&S, DC, Security, etc)
  • You’ve been working for 6-8 years since graduating with your latest degree
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Customer Support Engineer Resume Examples & Samples

  • Hands on experience in installing, configuring and troubleshooting Cisco Collaboration products including but not limited to Cisco Unified Call Manager, UC Applications, PGW, SBC, GateKeeper, Media Gateway
  • Knowledge of dial plans on the Call Manager and PGW will be invaluable
  • Cisco certification is a plus, but not mandatory. Other vendor's qualifications and experience are welcome
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Customer Support Engineer Resume Examples & Samples

  • Respond quickly to emergency breakdowns, warranty issues and service contract work
  • Carry out test, installation and commissioning of equipment including operation and maintenance training, leading to system acceptance
  • Be prepared for extensive European travel, but potentially on a world-wide basis
  • Liaise with the Sales and Marketing team to feedback “Voice of the Customer” information
  • Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer
  • Help to maintain an accurate record of the status of the system, timing of warranty, parts supplied, service contracts and failures so that trends can be analysed
  • Keep up-to-date all relevant enquiry and project files on any significant information
  • Support Customer acceptance visits as identified by Team Leader. Provide a point of contact within the team during the visit
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Customer Support Engineer Resume Examples & Samples

  • Provide first-line customer communication, ensuring execution to the scope of contracts and customer commitments, managing the customer relationship and seeking aftermarket sales. Participate in weekly customer calls & attend monthly / quarterly customer meetings as required
  • Provide first – line technical support to customers and be the prime interface between customers and DK Technical Support to communicate technical issues and their resolution
  • Support Customer Managers in resolving customer issues
  • Build and maintain relationships with customer representatives, Vestas Supervisors and Service Technicians
  • To work together and communicate effectively with all departments, in order to maintain a good level of interaction with the field and within the office to quickly inform and advise customers of all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc
  • Own, manage and record all customer issues in a systematic way
  • To be commercially aware of the contract’s financial performance and requirements, to inform /escalate cost overruns, requests out of scope and transition to new contracts
  • Transact business (notifications, service orders, quotations etc.) on SAP
  • To actively seek and identify parts sales, aftermarket sales options and upgrades
  • The ideal candidate will have a strong technical education with previous experience of customer service / support
  • Ideally you will come from a good engineering background; being able to communicate clearly to internal and external contacts alike, with robust relationship management skills. Background could be mechanical, electrical, mechatronic or related fields to understand our turbine technology
  • You should be structured and accurate and possess excellent communications skills both written and oral and be comfortable
  • Enjoy working as part of a team, as well as being able to work independently and have a good sense of humour
  • Pay attention to detail, stay focused, prioritise your tasks and keep the overview even during hectic periods
  • You are thoroughly familiar with Microsoft Office package and in-depth Excel and Power point skills are an advantage. You have a desire to learn and develop others tools you will use in your job on a day to day basis
  • SAP experience would be an advantage
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Customer Support Engineer Resume Examples & Samples

  • Installed base, spare parts and field modification management. Lead product care activities, manufacturing support and project management. Own the strategic and technical aspect of service design in NPI programs, define service training material content and instructions, IP support / maintenance
  • Monitor product performance periodically, based on defined metrics, and report to product management, initiate and lead product discontinuation projects, support and potentially lead collaboration with technical evaluation customers
  • On Line Center (OLC) Support including Non-Conformity Product Ordering (NCPO) Management, International Trade Control (ITC) Support
  • Service sale and Service marketing support, regulatory support (IQOQ, White paper, DMF). Collaborate with regional representatives to facilitate and develop RP service
  • Facilitate and support Service training events and User group meetings when required
  • Bachelor’s degree in Chemistry engineering or equivalent
  • Significant years’ relative work experience
  • Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies
  • Demonstrated analytical and problem-solving techniques
  • Effective communication skills and boundary less behavior—ability to present ideas clearly and concisely
  • Experience working in a Service or Systems Engineering team. General project leadership skills
  • Ability to work independently. Hands-on approach with regards to installations, upgrades and repairs
  • Customer focused: strong interpersonal skills, ability to listen to customer, build relationships, and