Rep-customer Service Rep Resume Samples

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ML
M Lindgren
Megane
Lindgren
69969 Schowalter Harbors
Phoenix
AZ
+1 (555) 859 8697
69969 Schowalter Harbors
Phoenix
AZ
Phone
p +1 (555) 859 8697
Experience Experience
03/2015 present
Phoenix, AZ
Customer Service Rep Senior
Phoenix, AZ
Customer Service Rep Senior
03/2015 present
Phoenix, AZ
Customer Service Rep Senior
03/2015 present
  • Makes corrections and adjustments
  • Work in a service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
  • Consistently meets established productivity, schedule adherence, and quality standards
  • Seeks involvement in continuous quality improvement initiatives
  • Support parking customers by working at the front counter selling parking permits and answering customer questions
  • Assist Billing team in the prior authorization process
  • Keeps management abreast of all outstanding issues
05/2008 12/2014
Chicago, IL
Customer Service Rep Ii Ssc
Chicago, IL
Customer Service Rep Ii Ssc
05/2008 12/2014
Chicago, IL
Customer Service Rep Ii Ssc
05/2008 12/2014
  • Addresses and resolves customer complaints (returns and order errors)
  • Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders
  • May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders
  • May produce daily sales reports
  • Maintains accurate and detailed records to keep in compliance with company policies and procedures
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management
  • Produces daily sales reports
09/2003 04/2008
Phoenix, AZ
Customer Service Rep Assoc
Phoenix, AZ
Customer Service Rep Assoc
09/2003 04/2008
Phoenix, AZ
Customer Service Rep Assoc
09/2003 04/2008
  • Determination of out of pocket costs related to medical or dental office visits, prescription medications, inpatient and outpatient procedures, diagnostic imaging for treatment of injuries, medical equipment and preventive care
  • Consistently meet/achieve established quality and performance standards
  • Education on disease management programs and healthy living programs personalized to the customer’s medical condition or health improvement goals
  • Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence
  • Majority of the day will be sitting at desk taking inbound calls via the 800#, making outbound calls and processing coverage determination and/or appeals requests
  • Handles incoming calls for precertification and status of providers in our network
  • Performs research to respond to inquiries and interpret policy provisions to determine most effective response
Education Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
San Diego State University
Bachelor’s Degree in Accuracy
Skills Skills
  • Efficient: able to strike the right balance between quality and quantity
  • Ability to meet or exceed goals associated with Average Handle Time, Schedule Adherence and Quality; while using efficient and appropriate work practices
  • Accurately, promptly and courteously respond to all inquiries with a professional attitude
  • Consistently meet/achieve established quality and performance standards
  • Maintain professional rapport with coworkers
  • Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence
  • Computer-literate: quick to learn International in-house systems and use current office applications
  • Skilled decision-maker: takes the right action on dedicated files based on the information available
  • Assists in researching and resolving customer complaints to ensure customer satisfaction and retention
  • Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner
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15 Rep-customer Service Rep resume templates

1

Annuity Intermediate Customer Service Rep-contract Services Resume Examples & Samples

  • Process incoming, outgoing, and return mail and document scanning for automated workflow and image storage
  • Process complex changes to existing policies and research duplicate statement problems
  • Process, research and resolve complex problems related to the various applications, 1035 exchanges and qualified transfer
  • Respond to policyholder and agent inquiries, process complex service requests, and research problems
  • Minimum of 2-4 years customer service and/or office experience, preferably in insurance or a related field
  • In-depth understanding of fixed/variable annuity and life insurance concepts, as well as variable processing knowledge
  • Attainment of FINRA Series 6/63 equivalency/license as required
  • Advanced education preferred or comparable work experience
  • Organized and flexible to adjust to changes in schedule, while meeting time-sensitive service level standards and deadlines
  • Excellent number recognition skills and proficient data entry skills
  • Actively seeking additional financial services knowledge through LOMA/AAPA programs, Skills Advantage Work Ready Certificate or other educational courses
2

Seasonal Customer Service Rep-october Start Class Resume Examples & Samples

  • Represent the company and our customer service philosophy with the utmost integrity while delivering world class customer service
  • Add value for customers by building relationships and trust through customer interactions
  • Work with both SAP operating system and Right Now Technologies (RNT) to research and resolve customer returns, exchanges, gift card and carrier claim requests
  • Refine sales skills through on-going participation in sales meetings, training
  • Contribute impactful sales, service, and knowledge that will propel Under Armour towards exceeding team goals and sales plans
  • A flexible schedule. Hours could include days, evenings, and weekends based on business demands
  • Familiarity with basic IT systems and functions
3

Seasonal Customer Service Rep-november Start Class Resume Examples & Samples

  • Maintain an in-depth and up to date knowledge of products and sales techniques, become a product expert
  • Identify and communicate trends and improvements which could help drive our business
  • Assist with a variety of inquiries related to customer orders, product information, and company policies
  • Process all global direct customer exchanges and work with Customer Service team to ensure timely processing
  • Promote teamwork by assisting and sharing information with other CSRs
  • Exhibit a professional and positive attitude and possess exceptional interpersonal skills
  • Proven Customer Service skills
  • Bachelor’s degree or 2 years equivalent customer service experience
4

Customer Service Rep-rc Distributor Customer Service Resume Examples & Samples

  • Provide exceptional customer support to homeowners; as well as distributor pre-delivery and post-sale customer service support
  • Manage all customer interactions via inbound phone, email, fax and written correspondence; capturing customer’s information
  • Communicate with Distribution including Service Managers via telephone and e-mail to build strong business relationships; ensuring a positive customer experience
5

Customer Service Rep-kef Resume Examples & Samples

  • Degree in Business, Economics or Finance or equivalent work experiences (including customer service)
  • Minimum of 3 years direct customer service
  • Strong communication and writing skills
  • Heavy telephone and administrative experience
  • Excellent organizational skills and detailed oriented
  • Demonstrated ability to make decisions regarding customer accounts as they relate to terms and conditions
  • Heavy documentation and follow-up
  • Answer & resolve incoming calls from Customers, Leasing Managers, and Collectors in a timely manner
  • Understand LeasePak (integrated lease accounting/billing system) as it relates to the billing process, asset changes and/or lease status changes
  • Process billing modifications (billing address, PO, grouping) ensuring corrections/changes are accurate and timely
  • Identify & analyze account discrepancies by utilizing customer & in-house information to provide accurate resolutions and reconcilliations
  • Assist Leasing Specialist’s in tracking and posting any advanced payments received and ensuring credits are done to the customer’s account to reflect proper balance
  • Make primary contact by sending introduction letter with new lessees ensuring new billing concerns are addressed
  • Assist Team Leader in resolving escalated calls
  • Interpret & convey contractual points
  • Ensure all parties are clear on resolution and/or status
6

Customer Service Rep / Personal Stylist Resume Examples & Samples

  • EXCELLENT KNOWLEDGE OF THE REVOLVE CLOTHING BRAND OFFERINGS
  • PROVIDE AN OUTSTANDING SHOPPING EXPERIENCE TO THE REVOLVE CUSTOMER WITH EVERY CONTACT, IN ALL FORMS OF COMMUNICATION (TELEPHONE, EMAIL, LIVE CHAT)
  • INCREASE UNITS PER TRANSACTION AND SELL ACROSS ALL CATEGORIES OF THE REVOLVE CLOTHING BRAND BY PROVIDING UNPARALLELED PRODUCT KNOWLEDGE AND STYLING ADVICE
  • MEET ALL SALES TARGETS BY MAXIMIZING CUSTOMER CONTACT OPPORTUNITIES
  • KNOWLEDGE OF APPAREL CONSTRUCTION AND FABRICATION AND VARIOUS FASHION CATEGORIES
  • KNOWLEDGE OF APPAREL SIZING AND FIT AND HOW TO MEASURE CLOTHING
  • CREATIVE APTITUDE AND VISION TO RECOGNIZE, UNDERSTAND, AND RESPOND TO THE NEEDS OF E-COMMERCE CUSTOMERS
  • MUST HAVE PREVIOUS SALES, RETAIL MANAGEMENT, OR STYLING EXPERIENCE
7

Italian Customer Service Rep Resume Examples & Samples

  • Will often Coach others on how to delegate, manage workflow
  • Will consistently look to assist Team Leader with their workload
  • Previous office experience essential
  • Italian language would be an advantage
  • PC proficient
8

Temp PSC Customer Service Rep, AM Resume Examples & Samples

  • These call center positions will include shifts which cover hours from 7am to 6pm Monday through Friday and 9am and 5pm on Saturday and Sunday
  • May be required to work a rotating shift schedule and weekends
  • Responsible for diagnosis and complete resolution of technical issues in acourteous, efficient, and customer-service focused manner via phone, email or chat using documented solutions
  • Responsible for independent and timely resolution of routine issues, and for notifying management of non-routine issues that need immediate attention
9

Temp Customer Service Rep, PSC Resume Examples & Samples

  • These positions will include afternoon/evening shifts which cover center hours from 2:30 pm to 11pm Monday through Friday and 9am and 5pm on Saturday and Sunday. Shift flexibility is available with weekly hours ranging from 20-32 hours
  • Responsible for providing accurate answers to internal customer questions or concerns in a courteous, efficient, and customer-service focused manner via phone, email or chat
  • Call center experience is highly preferred
  • Ability to work as a member of a team is required
  • Excellent attendance is required
10

BB Customer Service Rep for Scandinavia Resume Examples & Samples

  • Excellent Customer Service skills; professional, effective, concise over the telephone
  • Order entry into the ERP system (SAP)
  • Check stock availability and call the final consumer with any issues
  • Tracking and follow up of orders, liaising with the warehouse and shipping company
  • Manage and solve operational issue (refusals, returns, damages, etc.); must be a problem solver
  • Ensure basic maintenance of Operations Systems
  • Prepare and maintain customer order database and issue invoices
  • Email dialogue with the customers and Fox Sales Team
  • Day to day filing
11

Customer Service Rep.\peat\time-scarborough Resume Examples & Samples

  • Provide superior client experience by demonstrating the protocols for CSR’s with clients:-
  • Proactively invites client to the wicket
  • Makes eye contact with all clients and greets clients warmly
  • Efficiently complete the clients primary need ensuring the client is informed of what they are doing throughout the transaction and if they have to leave the wicket
  • Take ownership of client problems at first point of contact. Ensures appropriate escalation to the Manager Client Care & or other branch colleagues as required
  • Strong Customer Service and sales Skills
12

Customer Service Rep-scarborough Resume Examples & Samples

  • Uses clients names at least twice during the transaction and at the close of the transaction
  • Always asks the client if there is anything else they can do for them
  • Process client’s transactions quickly and accurately without the client having to go to anyone else
  • Demonstrates personal commitment to ensuring knowledge, behavioural and technical skills to meet position requirements
  • Demonstrate commitment to team work by coaching, mentoring and assisting colleagues in meeting the needs of all clients
  • Banks entry level requirement of five (5) CXC O'Levels, Maths ( or POA), English Language,and other three subjects at General level 1 & 11
  • Knowledge of cash operations/policies
  • Excellent Interpersonal Skills
  • High degree of accuracy and efficiency
13

Customer Service Rep.\peak\time-west\mall Resume Examples & Samples

  • Is pleasant & courteous to all clients
  • Thanks the client by name for having their business with RBCC
  • Consistently demonstrating the behaviours and essentials outlined in the “Living the Client Experience” and 4 Essentials of Client Care
  • Ensure the client is always comfortable and at ease
  • Banks entry level requirement of five (5) CXC O'Levels, Maths ( or POA), English Language,and any other three subjects at General levels 1 & 11
  • Knowledge of cash operations would be an asset
  • Strong Team Player
14

New Grad-customer Service Rep Resume Examples & Samples

  • Provide general information and support on any VISA related topic or product and direct the customer accordingly
  • Recent college graduates with an undergraduate degree looking to start working in 2016
  • Able to work any shift
15

Customer Service Software Solutions Rep Resume Examples & Samples

  • Respond to incoming telephone and email support requests from clients
  • Deliver clear, concise, accurate, timely and thorough technical communication to external clients, while displaying a strong customer service orientation
  • Investigate and troubleshoot technical issues using internal resources
  • Clearly document details and chronology of support issues into tracking system
  • Consistently treat clients with respect and professionalism
  • Experience working in a client-facing role
  • Experience working in a fast-paced & team-oriented environment
  • Ability and eagerness to learn new software applications
  • Working knowledge of the following products/technologies are needed to complete training
  • Internet technologies: TCP/IP protocols (HTTP, SMTP), Routing, Firewalls
  • Programming Languages: SQL, XML, .NET
  • Web-Server Applications: Microsoft IIS, ASP.NET, SharePoint, Web Parts, Web Services
  • Client Applications & Operating Systems: XP, 2003, Vista, 2008, SQL Server 2000 / 2005 / 2008, Active Directory, Citrix, VMware
  • Software Distribution Systems: SMS, MSI
16

Commercial Cards Customer Service Rep-investigations Resume Examples & Samples

  • Cross-functional Commercial Card & Security/Billing Dispute experience preferred
  • G360 and TSYS experience preferred
  • Prior experience on self directed work team
  • Investigate incoming client inquiries/cases for multiple GTS Products
  • Review all required information, ascertain and execute the appropriate actions on a case-by-case basis
  • Handle escalated client inquiries, aged and large dollar financial investigations
  • Audit, balance, interpret, investigate and research data and information
  • Provide case statuses to clients and management
  • Communicate with workflows and managers regarding irregularities or errors in case handling
  • Demonstrated dependability, initiative, flexibility, and an ability to think outside the box
  • Strong Multi tasking skills
17

Customer Service Rep-rc Chat Resume Examples & Samples

  • Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence; capturing customer’s information
  • Communicate with Distribution including Service Managers and Parts counter personnel via telephone, online chat and e-mail to build strong business relationships; ensuring a positive customer experience
  • Inform Dealers of current programs and foster the use of such programs to drive sales growth
  • Collaborate with internal departments to resolve customer opportunities
  • Actively participate in departmental ACE/lean initiatives
18

Customer Service Rep, Associate Resume Examples & Samples

  • PC and Windows knowledge and working experience required
  • Proficiency in MS Office (Word, Outlook) required
  • The ability to judge whether a call should be escalated
  • Able to work multiple phone lines
  • Experience using a call tracking system preferred
  • Must maintain a high level of organization within a fast-paced environment
  • Ability to manage difficult or emotional situation with self-control
19

Customer Service Rep / Telephone Banker Resume Examples & Samples

  • Starting Pay is 11.50/hr for English and 12.50/hr for Bilingual
  • Tuesday - Friday 9am-6pm & Saturday 10a-7p
  • Avg pay after 4 months (learning additional skill sets and raises) is between 14.00hr – 15.00/hr
20

Commercial Cards Customer Service Rep Resume Examples & Samples

  • Batch, index and prep all mail for various areas of Commercial Cards
  • Make copies of documentation
  • Pick up and drop off documentation to other areas
  • This work typically involves sitting at a desk and sorting work or performing data entry
  • Physical requirements may involve light lifting and pushing a cart
  • Education:High School Diploma
  • Strong computer, math and data entry skills (8,000 Keystrokes per Hour w/ 99.5% Accuracy) - create basic spreadsheets
  • Strong PC skills (Microsoft Office: Outlook, Word, Excel and Communicator)
  • Document and record information - enter, transcribe, store, file, count, track, retrieve or maintain information/data in written or electronic form
  • Provides moderately complex clerical support under direct supervision
  • Process information - compile, code, categorize, calculate, tabulate or verify information or data
  • Administrative support - photocopying, typing, sorting and distributing mail
  • Ability to communicate clearly and concisely
  • Ability to thrive in an environment focused on measurable results at an individual level
  • Demonstrate dependability, initiative, flexibility and an ability to think outside the box
21

Customer Service Rep-evening Shift Resume Examples & Samples

  • Take all incoming service request calls, emails and web-based submissions and direct and assist customers as needed
  • Develop tracking system for work request types based on in scope, above scope and out of scope requests. Ensure that code block / cost code details are received in advance of dispatch of above scope requests. Refer customers to other support groups or Operations Managers for out of scope requests
  • Update and document status changes on all work orders for reporting purposes and to provide Operations Managers up-to-date information upon request
  • Create new Preventive Maintenance tasks for Operations Managers as requested
  • Ensure all labor hours are documented on all work orders
  • Provide all requested Work Order reports to the client, Operations Managers and the accounting department. Prepare Inspection reports quarterly
  • Address tenant and owner complaints in a timely, courteous and professional manner to ensure full resolution and client/customer satisfaction. Directly interact with janitorial or security staff or engage Operations Managers where necessary to address and resolve complaints. Track complaints through resolution for client reporting
  • Provide administrative support to Account Director and other team members as required
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
  • Ability to speak proficiently and professionally both over the phone and in person
  • Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week
  • Strong team player with ability to work in a fast paced environment
  • Understanding of and commitment to client service
22

Customer Service Rep Assoc Resume Examples & Samples

  • 2+ years of experience in a customer service with US customers preferably
  • Good level knowledge in Windows, as a user
  • High proficiency in English is a MUST - interaction with customers and internal units will be only in English
  • This position will require availability from Monday through Friday, from 8am to 5pm EST-US. This means that from April to October will operate from 6am to 3pm, Costa Rica time, and from November to March, it will be from 7am to 4pm Costa Rica time
  • Responsible of attending customers' needs and requirements
  • Keeping updated the received cases, and when required, schedule meetings with the customers to properly update on the status of their cases
23

Seasonal Customer Service Rep Resume Examples & Samples

  • Connect with the Ecommerce Under Armour customer across several channels of communication: phone, chat, email, and social media
  • Meet and exceed all performance objectives and metrics set in scorecards
  • Bilingual Spanish or French a plus
24

Customer Service Rep-english Resume Examples & Samples

  • Handle telephone calls and emails at this time, with future work to include calls, chat, email, Social Media and/or other contact types as assigned. Respond to general inquiries and resolving concerns; communicate information in a language and at a level that can be readily understood by each customer
  • Research product, order and service inquires to provide timely, accurate and complete resolution. Use assigned autonomy to override established policy and issue compensation and/or discounts when required to create customer satisfaction. Maintain confidentiality regarding customer information for security and privacy purposes,
  • Create and maintain accurate records on all calls using tracking software during the call. Make proper and consistent use of tools and reference materials in researching issues and providing solution. Appropriately assign unresolved issues to the correct resolving groups via case management system
  • Meet assigned key performance measures such as first contact resolution, call quality, ticket quality, call handle time, customer satisfaction and others
  • Suggest process improvements to update, simplify, and enhance processes, procedures, and technologies
  • Consistent regular scheduled attendance and punctuality are considered an essential function of this job
  • Associates Degree preferred; High School/GED required
  • Must demonstrate above average written communication skills along with professional speaking skills
  • Prior Email experience in Contact Center very helpful
25

Customer Service Rep, Associate Resume Examples & Samples

  • Provide excellent customer service, responding with courtesy and promptly to request for service and assistance
  • Use multi-line phone system to direct inner office and incoming calls to appropriate resources
  • Efficiently and accurately enter information into Facets, our current call tracking system
  • Communicate effective with clients and other associates
  • Accurate proof reading
  • Able to work extended hours, holidays and occasional weekends
  • Able to keep and execute great mental notes
  • PC and Windows knowledge and working experience
  • Empathy
  • Compassion
26

Customer Service Rep Lead Resume Examples & Samples

  • 1 year of supervisory or leadership experience preferred
  • Demonstrated subject matter expertise on company products and services required
  • Demonstrated proficiency with call center applications required
  • Demonstrated performance in customer satisfaction and efficiency required
  • Strong verbal and written communication skills required
27

Temporary Customer Service Rep Resume Examples & Samples

  • As required, research inquiries and resolve customer order issues (i.e. incomplete or incorrect ordering, shipping, pricing, returns and/or billing problems) expeditiously. Provide SAP queries regarding backorders and transactions to both customers and sales force. Understand and monitor SAP reports to insure individual processing in SAP is correct and complete. Possess knowledge of Supply Chain processes insuring that accurate information is passed to all customers regarding product attributes and inventory availability
  • Contribute to team effort and provide backup support to co-representatives following departmental policies and procedures in addition to other duties as assigned. Mentor and assist in training new hires and summer temps
  • Proficiency in Microsoft Office, with emphasis in Excel and Word. (example-Able to export items from SAP and analyze in Excel)
  • Ability to handle customer escalations with empathy
  • Strong organizational skills and ability to prioritize workload and adapt to change
28

Customer Service Rep Lead-retail Loan Servicing Resume Examples & Samples

  • Has a thorough knowledge of TCF policy and procedure. Keeps informed of any changes in TCF operating policy, procedure, services, etc. in order to provide accurate information to customers and representatives
  • Compiles statistics for department performance and completes reports at management direction
  • Responsible for answering questions and assisting less experienced representatives. Monitors the representatives time on the telephones and daily activities
  • Minimum of 2 years customer service representative experience
  • Demonstrated written and verbal communication skills
  • Demonstrated interpersonal skills along with the ability to motivate and give work direction to others
  • Minimum of 3 years customer service representative experience
29

Lien Release Customer Service Rep-plymouth Resume Examples & Samples

  • Provides consumer lending services to both internal and external customers
  • Performs required maintenance and monetary transactions on the loan servicing system as requested by Branch, Collection Divisions, TCF Agency and Customers
  • Has general knowledge of the Retail DDA and savings systems. Process payoffs on the servicing and payoff systems, ensuring lien releases are completed accurately and timely
  • Acts as a liaison to other departments, providing research, and information for problem resolution
30

Customer Service Rep Tier Resume Examples & Samples

  • Lead the resolution service issues and priority escalations from identified sources
  • Research, analyse and resolve customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions, while maintaining ownership of the issue
  • Research and analyse data from various sources and tools - especially GDS (Airline Computer Reservation Systems) to close customer and supplier issues
  • Assist in the development, testing, and communication of operational policies and procedures
  • Identify service problems and conduct root cause analysis whilst signposting possible solutions
  • Establish and maintain positive working relationships with agents, peers, management, corporate, network, co-workers, and partners
  • Flexible approach to ensure established service levels are achieved at all times
  • Must maintain up-to-date Customer Support Agent skill set
  • Must have proficiency of payment processing and reconciliation systems and tools
  • Team player within APAC Service Delivery Tier 3 team
  • Customer centric attributes and traveller-focused with the ability to work effectively and professionally with both internal and external customers
  • Ability to perform work activities requiring negotiating, instructing, persuading or speaking with others
  • Ability to work in high stress environment; managing stress in a professional manner and without disruption to the operation, employees, or customers
  • Track record of exhibiting good judgment and common sense. Skilled in fair and impartial judgment
  • Strong verbal and written communication skills to assess customer needs and adjust communication style accordingly
  • Excellent interpersonal skills with ability to positively influence others
  • Strong organisational skills with ability to effectively manage competing priorities
  • Strong technical skills and computer knowledge, including all Microsoft Office programs, with preference for extensive knowledge of Expedia Inc. Tools, Amadeus & Worldspan (GDS knowledge Proficiency with Website and Functionality)
  • Thorough and complete knowledge of travel industry procedures, policies and applications in APAC
  • Ability to effectively multi-task and follow-through in a timely manner
  • Educated to Advance Level or Senior School equivalent at least
  • Knowledge of case management software and tools
  • Excellent written and spoken English, and a demonstrable interest in English language (i.e. film, books etc.)
  • Ability to understand and empathise customer issues, and provide accurate answers in response
  • Positive & proactive attitude, and excellent attention to detail
  • LI-GG1
31

Customer Service Rep-cypress Resume Examples & Samples

  • Responds to member, provider and other inquiries via telephone, correspondence or lobby walk-in while meeting all corporate guidelines and performance standards
  • Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified
  • Records, investigates and resolves member complaints as detailed in the Grievance Procedure narrative
  • Assists in the education of new members and in the re-education of existing members regarding health plan procedures
  • Logs, tracks and appropriately documents all issues utilizing on-line systems and procedures, and in accordance with all applicable guidelines and requirements
  • Makes decisions that are consistent with the concept of a win-win-win for members, associates and WellCare
  • Demonstrates based behaviors such as initiative, accountability and value
32

Customer Service Rep Senior Resume Examples & Samples

  • Identifies and assesses customers' needs quickly and accurately
  • Informs and educates new customers regarding billing/invoicing set up and billing / payment procedures
  • Processes member terminations (i.e. phone disenrollment)
  • Seeks involvement in continuous quality improvement initiatives
  • Schedule all surgical, Orthopedic and Oncology procedures
  • Coordinate anesthesia coverage for surgical procedures as necessary
  • Act as a liaison between surgeon’s office and surgery center
  • Answer incoming calls in a timely manner
  • Schedule and verify appointments in clinical information system
  • High volume of data entry
  • Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Work in a service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
  • 3+ years of customer service experience analyzing and solving customer problems
  • Available to work 40 hours per week anytime within the operation hours of the site
  • Ability to execute own assignments under direction of experienced staff
  • Responsive to management’s requests and suggestions; takes direction
  • Develops goals for self and monitors progress
  • Ability to trouble-shoot problems
  • Orthopedic or Oncology Experience
  • Experience with Practice Management Software such as Next Gen
  • Intermediate level of proficiency with MS Excel and Outlook
33

Customer Service Rep Tier Resume Examples & Samples

  • Assists with inquiries from all EAN Affiliates/Sales Team/Internal departments. Represent EAN with the upmost professional and positive manner
  • Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
  • Manages queues for areas of responsibility to ensure response time goals are met
  • Research and analyze data from various sources (GDS, Computer Reservation System (CRS), NGCC Logs, on-line AP/Recon System, etc.) related to customer and supplier issues
  • Assists in the development, testing, and communication of operational policies and procedures
  • Work with Training Department to assist with training for new hires
  • Establishes and maintains positive working relationships with agents, peers, management, corporate, network, coworkers, and partners
  • Manages resources to ensure established service levels are achieved at all times
  • Access, research, and analyze to determine customer activities on the EAN website
  • Team player within department, company and network
  • Regular on-site attendance required. While operating in Service, must have ability to periodically remain after shift ends to ensure all calls are answered
  • Traveler-focused with the ability to work effectively and professionally with both internal and external customers
  • Advanced analysis skills to include skill in situational analysis and risk mitigation. Demonstrated strong research skills in all lines of Business
  • Strong verbal and written communication skills. Ability to assess the customer and adjust communication style accordingly
  • Strong organizational skills with ability to effectively manage competing priorities
  • Strong technical skills and computer knowledge, including all Microsoft Office programs, Expedia Admin Tools, Navigator, Voyager. Proficiency with Website and Functionality
  • Thorough and complete knowledge of travel industry procedures, policies and applications
  • High school graduation or equivalent
34

Customer Service Rep Ii Ssc Resume Examples & Samples

  • Maintains sample inventory by monitoring inventory on-hand, anticipating need and ordering samples
  • Unloads deliveries, breaks down boxes and cleans & shelves all materials received
  • Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments. Uses computer systems
  • Restocks sample cubbies, refreshes literature shelves
  • Takes ownership of the samples department by keeping space clean, organized and easy for others to access samples and marketing materials library
  • Provides assistance to staff designers and architecture reps (“How can I help” attitude required)
  • Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management. Maintains the safety check for the location. Liaison with fire alarm companies to maintain compliances
  • Coordinates building related issues with property super. Prepares trash pick-up and keeps trash area clean
  • Performs other duties as requested/required
  • Looking for candidate with some experience in warehouse, stockroom or sample department (or similar)
35

Tier Customer Service Rep Resume Examples & Samples

  • Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence; capture customers’ information
  • Communicate with Distribution including Service Managers and Parts counter personnel via telephone, online chat and e-mail to build strong business relationships and ensure a positive customer experience
  • Coordinate with Replacement Components Sales and Operations to expedite orders when required
  • Inform dealers of current programs and foster the use of such programs to drive sales growth
  • Actively participate in departmental ACE (quality) initiatives
  • Working knowledge of call center tools such as CRM (Customer Relationship Management) software and phone tools
  • Salesforce experience preferred
  • Ability to handle between 75-90 phone calls per day while maintaining a positive/responsive attitude
  • Ability to work a shift that begins at 9:00 am est and ends at 6:00 pm est, Monday through Friday
  • Adaptability and flexibility to seasonality and changing business demands is critical
  • Scheduled shift assignments may include occasional evening and weekend hours
  • Strong analytical skills, accuracy, and attention to detail
  • Creative problem solving skills
  • Self-starter and well organized, able to multi-task and prioritize work
  • Spanish language skills are a plus
36

Customer Service Rep Assoc Resume Examples & Samples

  • High School Diploma or equivalent required, Associates or Bachelor’s degree preferred
  • Intermediate proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
  • Knowledge of Medical Terminology a PLUS
  • Ability to perform in a high volume, fast paced call center environment
  • Proven ability to work independently as well as a productive member of a team
  • Exceptional organizational and time-management focus
37

Customer Service Rep Assoc Resume Examples & Samples

  • Active language knowledge of minimum English and Third language (Italian, German…)
  • An extra language could be required depending on the contracts
  • Proficient Client Contract knowledge (benefits, premium conditions, …)
  • Written skills: convey messages in clear language, pay attention to specific circumstances and appropriate style
  • Customer-focused: communicates empathically
  • Skilled decision-maker: takes the right action on dedicated files based on the information available
  • Accurate: works accurately by giving complete and correct answers
  • Responsible: ensures that assigned contracts are followed up in a diligent, timely and accurate manner
  • Disciplined: follows procedures, agreements and document flows correctly
  • Efficient: able to strike the right balance between quality and quantity
  • Team-player: enjoys working as part of a team
  • Computer-literate: quick to learn International in-house systems and use current office applications
  • Discrete: exercises utmost discretion when dealing with confidential information
38

Customer Service Rep Assoc Resume Examples & Samples

  • Handles incoming calls for precertification and status of providers in our network
  • Responsible for appropriate documentation of precertification calls
  • Responsible for handling incoming fax and mail inquiries for precertification or provider status
  • Handles web request and emails as required from internal and external contacts
  • Maintain appropriate audit results and call protocols to deliver service expectations to customers
  • Maintain appropriate phone states, quality of service and call protocols to deliver service expectations to customers
  • 2 - 3 years experience in service operations environment, preferably call center environment
  • Knowledge of Medical Coding and Billing
  • Articulate, service oriented and accurate documentation process skills
  • Analytical, attention to detail and quality oriented
  • Knowledge of MS applications
  • Ability to manage multiple tasks and work under pressure in a fast paced environment
39

Customer Service Rep Tier Resume Examples & Samples

  • Lead the resolution service issues and priority escalations from identified Social Media sources
  • Research, analyse and resolve Customer issues in an accurate and timely manner by using appropriate tools and resources to assess situations and create resolutions appropriate, while maintaining ownership of the issue
  • Establish and maintain positive working relationships with agents, peers, management, corporate, network, co-workers, and partners. Work in partnership with the Expedia social media and PR teams, for escalations and to ensure communication consistency
  • Team player within APAC-EMEA Tier 3 team
  • Strong verbal and written communication skills to assess Customer needs and adjust communication style accordingly
  • Educated to Advance Level or Senior School equivalent at least Personal experience of key social media platforms – Facebook, Twitter, G+ - and good knowledge of how the platforms work (shares, likes, RTs, DMs etc.)
  • Optional: experience of managing social media on behalf of a corporate client
  • Excellent written and spoken English, and a demonstrable interest in English language (ie film, books etc.)
  • Optional: knowledge of a social media management tool – for example Hootsuite
40

Customer Service Rep Assoc Resume Examples & Samples

  • Possess a passion for Customer Service
  • Innovative thinking and drive for results
  • Display exceptional oral and written communication skills
  • Experience interfacing with international customers or the ability to interface with a culturally diverse population
  • Work experience in a Quality/Production driven environment
  • Knowledge of CPT, HCPCS, and ICD-9 codes and Medical terminology strongly preferred
  • Working knowledge of basic computer functions including Microsoft products, internet research and email communication
  • Capability to navigate concurrently between multiple software systems with relative ease
  • Ability to prioritize a multitude of tasks
  • Exceptional interpersonal skills
  • Ability to work independently and possess exceptional time management skills
  • Self-motivated and career-driven; seeking growth and learning opportunities
  • Flexibility to support business outside normal work schedule as needed
  • High School Diploma required; Associates or Bachelor’s degree preferred
  • Call center and/or Health care experience are a plus
41

Customer Service Rep Assoc Resume Examples & Samples

  • Maintains call center performance metrics including Average Handle Time, After Call Work, Quality and Scheduled Adherence
  • Promote company by providing superior customer service
  • Actively listens to customers, probes for clarification, and provides coverage determination and/or appeals guidance based upon customer’s individual needs
  • Majority of the day will be sitting at desk taking inbound calls, making outbound calls and processing appeals
  • Maintains all company and regulatory compliance guidelines
  • HSD or GED required
  • Ability to handle a large volume of calls and/or appeal requests
  • 1+ years of customer service experience in any industry preferred, preferably in a call center or production environment
  • Exhibits a positive attitude at all times, embraces and adapts to change
  • Position requires excellent interpersonal skills, ability to understand and interpret policy provisions
  • Ability to adhere to performance metrics and quality standards at all times
  • Communicates information in a tactful and positive manner at all times
  • Ability to understand complex oral and written directions as well as technical information
  • Ability to work overtime as needed during peak periods throughout the year (including nights and weekends)
42

Customer Service Rep Assoc Resume Examples & Samples

  • Assists in researching and resolving customer complaints to ensure customer satisfaction and retention
  • Learns and responds to simple correspondence, complaints and information requests via telephone, e-mail, fax, regular mail or in person
  • Becomes familiar with and utilizes computerized systems for tracking, information gathering and / or troubleshooting
  • May learn to process routine/simple transactions. Transaction processing may be specified by authority / guidelines
43

Customer Service Rep Assoc Resume Examples & Samples

  • Respond and resolve inquiries from customers, brokers, clients and internal and external business partners received via telephone, email, mail and/or faxes
  • Accurately, promptly and courteously respond to all inquiries with a professional attitude
  • Capacity to retain and utilize information, facts, policies, procedures, and resources to provide accurate and efficient responses
  • Consistently meet/achieve established quality and performance standards
  • Compliance with HIPAA regulations and CIGNA guidelines
  • Maintain professional rapport with coworkers
  • Maintain appropriate attendance and conduct
  • Contribute towards the achievement of providing exceptional customer service
  • Ability to meet or exceed goals associated with Average Handle Time, Schedule Adherence and Quality; while using efficient and appropriate work practices
  • Demonstrated willingness to learn and effectively apply new skills/techniques as customer expectations change
  • Participate in team meetings to support organizational goals
  • At least two years of previous customer service experience, preferably in the healthcare or insurance field
  • Excellent customer service/people skills
  • Demonstrated high-level communication skills by expressing thoughts and information clearly and succinctly using proper business English and correct grammar
  • Ability to handle difficult situations and communicate information in a tactful and positive manner at all times
  • Ability to actively listen to customers and probe for clarification
  • Above average computer navigation skills; must be able to talk and type at the same time with an emphasis on accuracy of information, including use of multiple applications simultaneously
44

Customer Service Rep, Associate Resume Examples & Samples

  • Active listener that can express willingness to assist customer
  • Technology savvy
  • Ability to maintain composure while working through difficult situations
  • Spanish Bilinguals needed! Receive a premium on top of hourly rate!*
45

Customer Service Rep Lead Resume Examples & Samples

  • Balance daily and hourly staffing and inbound workload to ensure service levels are met
  • Communicate important company information used by our agents to provide first call resolution
  • Forecast agent staffing needs based upon future events, promotions and company activities
  • Report out on call center daily, weekly and monthly performance including all queue service levels, follow up service level, and agent productivity
  • Monitor agent attendance and adherence to schedule
  • Quality monitor and provide coaching feedback for inbound calls, cases worked, emails responded to, and all work performed by agents in the call center
  • Answer inbound calls as needed based upon call load and call center staffing
  • Offer continuous improvement suggestions for our systems, processes and policies
  • Help identify escalating concerns, patterns or service issues
  • Utilize Excel and other software tools to help gather and analyze data that assists with servicing our customers
  • Create documents and communication outside of our normal systems that meets high quality standards
  • Works cross functionally with Supply Chain, Finance and other departments and businesses
  • Able to work with a high sense of urgency and professionalism, able to handle high stress situations
  • Responsible to continuously improve skill sets by gaining knowledge of our internal systems and by completing on line learning courses
  • Represent Mac Tools in a professional and courteous manner through phone conversation and written correspondence
  • Advanced employee performance coaching and communication skills
  • Strong Customer Service Skills including listening, relating, initiative, and focused on providing the customer quality
46

Customer Service Rep Senior Resume Examples & Samples

  • Answer up to 50 phone calls per day regarding parking and parking permit options
  • Support parking customers by working at the front counter selling parking permits and answering customer questions
  • Promote alternative transportation options to U-M Community at various events. Answer inquiries regarding alternative transportation programs and sustainability initiatives
  • Lead all vanpool efforts at the University of Michigan
  • Assist vanpool participants with inquiries about the program, vehicle service, monthly reporting, and all details related to the vanpool program
  • Administer the carpool and bike locker programs for the department
  • Represent Logistics, Transportation & Parking in meetings on campus
  • Graduation from an accredited college or university with a associates degree in business, marketing, transportation, or related field and/or an equivalent combination of education and experience. Bachelor’s degree strongly preferred
  • Minimum of five years of professional experience, including customer service experience
  • Cash handling and credit card processing experience
  • Excellent written and oral communications skills, as you will serve as a representative of the organization to internal and external customers
  • Attention to detail as well as sound judgment and the ability to problem-solve effectively within appropriate guidelines and parameters
  • Highly developed organizational skills, along with experience and competence utilizing and leveraging technology
  • Must adhere to a high standard of personal and professional conduct; possess a dedication to excellent customer service, interpersonal skills, and have a demonstrated ability to interact with a diverse population
  • Must be an active team player with the ability to work independently; possess strong prioritization skills; ability to handle multiple responsibilities in a fast paced environment, and demonstrated problem solving skills
  • Reasonable clerical experience, including MS Word and Excel. Must have an excellent phone demeanor and ability to think on your feet
  • Knowledge of the University of Michigan parking and transit system
  • Managed and/or participated in vanpool and/or carpool programs
47

Customer Service Rep Assoc Resume Examples & Samples

  • Customer service call center experience preferred
  • Conduct customer phone verification interviews on all inbound and outbound calls for completion of application for insurance coverage
  • Order prescription drug checks on all phone verification interviews
  • Process completed interviews for underwriting review
  • Process, review and index applications into workflow
  • Maintain detailed knowledge of all products and procedures
48

Customer Service Rep Senior Resume Examples & Samples

  • Prepare incoming orders, prescriptions, and referrals received via workqueue, fax, or mail for outbound scheduling calls ensuring that all pertinent data is accurate as it relates to diagnosis, device, and insurance in order to facilitate patients receiving the prescribed care
  • Liaise with referring physicians, O&P practitioners, and the O&P Clerical and Billing teams to ensure orders meet specific billing requirements
  • Ensure schedule utilization goals are achieved
  • 5-8 years of professional experience
  • Bachelors Degree in business, health administration or a related field and/or equivalent combination of experience and education
49

Customer Service Rep Assoc Resume Examples & Samples

  • Actively listens to customers, probes for clarification, and provides coverage determination guidance based upon customer’s individual needs
  • Majority of the day will be sitting at desk taking inbound calls, making outbound calls and processing coverage determinations
  • High School Diploma or equivalent required. Bachelor’s Degree is preferred
  • Pharmacy certification preferred
  • Ability to handle a large volume of calls and coverage determination requests
  • One to two years of customer service experience in pharmacy and/ or Medicare part D preferred, preferably in a call center or production environment
  • Ability to work overtime as needed during peak periods throughout the year (including nights and weekends). Ability to work rotating weekends as needed,
50

Customer Service Rep Assoc Resume Examples & Samples

  • Majority of the day will be sitting at desk taking inbound calls via the 800#, making outbound calls and processing coverage determination and/or appeals requests
  • Ability to handle a large volume of calls and coverage determination and/or appeal requests
  • One to two years of customer service experience in any industry preferred, preferably in a call center or production environment
51

Customer Service Rep Assoc Resume Examples & Samples

  • Handles incoming calls from customer for information and assistance
  • Performs research to respond to inquiries and interpret policy provisions to determine most effective response
  • Independently responds to inquiries, grievances, or complaints of moderate to substantial complexity
  • Serves as the team Subject Matter Expert/Technical resource and coach to existing and new hire employees
  • Multiple skilled to handle various call types within the Service Center with proven results
  • Promotes company values by providing superior customer service
  • Performs most functions independent of supervision
  • Participates in special projects as assigned
  • Maintains a high level of confidentiality across all interactions
  • High School graduate or equivalent- required; college degree with equivalent work experience – preferred
  • Excellent organizational, interpersonal skills and verbal and written communication skills
  • One or more years of customer service experience in Cigna’s Call Center
  • Demonstrated capability of driving individual performance results in a high volume production environment
  • Ability to build and maintain productive working relationships with others and contribute as an effective team member and technical coach
  • Ability to manage multiple tasks and special projects
  • Ability to work collaboratively within Cigna to remove barriers and create a positive customer experience
  • Licensed in Health, Life, and Accident Insurance with the State of Arizona a plus