Customer Service Executive Resume Samples

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EM
E McKenzie
Etha
McKenzie
7116 Nash Bridge
New York
NY
+1 (555) 629 2266
7116 Nash Bridge
New York
NY
Phone
p +1 (555) 629 2266
Experience Experience
New York, NY
Customer Service Executive
New York, NY
Metz-Smitham
New York, NY
Customer Service Executive
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes
  • Assist the Marketing Manager, CRM & Planning in reporting SLA performance, customer satisfaction and net promoter scores
  • Provide assistance on long and short term projects from marketing and finance teams providing regular updates on progress made
  • Provide assistance on long and short term projects from marketing, advertising, technology, and finance teams and providing regular updates on progress made
  • Work closely with customer service manager, product owners or business to identify areas of improvement based on customer enquiries landscape
  • Manage relationships with hotels by providing high levels of customer service and account management support
  • Partner with local management to develop and improve design of customer service organization, including systems and process design
Phoenix, AZ
Vnc-airfreight Customer Service Executive
Phoenix, AZ
Morissette-Cronin
Phoenix, AZ
Vnc-airfreight Customer Service Executive
  • Provide feedback on product and process improvement to Team Leader
  • Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction
  • Prepare operational reports assigned by Team Leader / Manager
  • Carry out ad-hoc tasks assigned by Team Leader / Manager
  • Report service or business failure to Team Leader/ Manager
  • Ensure vendor management within your area is carried out and properly followed-up
  • Issue HAWB to vendors
present
Detroit, MI
Senior Customer Service Executive
Detroit, MI
Volkman-Keebler
present
Detroit, MI
Senior Customer Service Executive
present
  • Acting as a point of resolution for customers who have complaints
  • Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Barclays Group Complaint Handling Policy
  • Following correct escalation procedures to Line Management and/or Customer Relations
  • Obtain and evaluate all relevant information to handle inquiries and complaints
  • Direct requests and unresolved issues to the designated resource
  • Record details of inquiries, comments and complaints and actions taken
  • Communicate and co-ordinate with internal departments
Education Education
Bachelor’s Degree in Professional Support That Strengthens
Bachelor’s Degree in Professional Support That Strengthens
Columbia University
Bachelor’s Degree in Professional Support That Strengthens
Skills Skills
  • Good learning ability, accountability, strong execution, and problem solving ability
  • Superior verbal and written communication skills in English and German with the ability to quickly establish trust and reliability over the phone
  • Ability to work under tight deadlines, able to motivate others, energetic and able to work under pressure, and independent
  • Customer oriented, highly organized and attentive to details
  • Attention to detail and the ability to prioritize and meet deadlines
  • Approachable and presentable
  • Strong organization skill and good time management
  • Strong interpersonal skills and ability to work in stressful environment
  • In addition you will possess an ability to self-motivate and strive towards individual goals; you will balance this ability with the desire to support your colleagues. Above all, you will push service delivery boundaries to ensure our customers receive the highest level of service
  • Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications
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15 Customer Service Executive resume templates

1

Customer Service Executive Resume Examples & Samples

  • The primary goal is to ensure customer satisfaction and increase customer loyalty while projecting a professional, efficient and positive approach
  • Provide superior customer service via telephone and e-support for the Dow Jones suite of product in both English and German
  • Assist customers with inquiries concerning product navigation, content, research advice, billing/account administration, and first line technical support
  • Ensure customers get accurate and timely updates and resolutions while meeting key performance indicators
  • Assist in identifying opportunities within accounts and escalate/liaise with Sales teams
  • Make independent decisions to resolve customer issues with strong problem solving and analytical skills
  • Superior verbal and written communication skills in English and German with the ability to quickly establish trust and reliability over the phone
  • Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
  • Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
  • Ability to maintain a positive attitude in an often busy and intense environment
  • Strong aptitude and desire to learn new technical systems and applications
  • Attention to detail and the ability to prioritize and meet deadlines
  • Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
  • Positive outlook on change and flexible approach to team-based work environment and structure
  • Confident team player with experience working on a team
  • Desire to grow with the company
2

Customer Service Executive Resume Examples & Samples

  • Provide high-level telephone and e-support on Dow Jones suite of products and services by answering our global customer queries concerning billing/account administration, pricing, content, product navigation, and delivery
  • Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach
  • Ensure all relevant procedures are followed from beginning to resolution
3

Senior Customer Service Executive Resume Examples & Samples

  • Acting as a point of resolution for customers who have complaints
  • Providing timely, accurate and comprehensive responses to customers and their appropriate representatives
  • Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Barclays Group Complaint Handling Policy
  • Following correct escalation procedures to Line Management and/or Customer Relations
  • Communicate and co-ordinate with internal departments
  • Undertake tasks as requested by the Team Leader to support the business and team performance
  • Deal with complex customer situations and aggrieved, angry and frustrated customers
  • Undertake a detailed review of protracted and difficult complaints with the aim of identifying areas for improvement as well as acting to address, as agreed with line management
  • To become multi skilled in all Operational areas, supporting when required
  • Cover in the absence of a Team Leader, carrying out all their general day to day tasks
4

Customer Service Executive Resume Examples & Samples

  • To act as the first point of contact for walk-in customers
  • To grow the customer base by passing 40 Successful NTB leads a quarter to Unit Heads & Relationship Managers
  • To provide support to other branches, financial Centre’s and units
  • To manage all fax related customer queries
  • To check and send all uncollected letters to customer file and update ECCMS of the same
  • To assist customers with emergency cash requests
  • Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications
5

Customer Service Executive Resume Examples & Samples

  • Maintain excellent knowledge of company’s portfolio of products and services in order to understand customers’ needs
  • Respond to incoming requests for cancellation of services and convince customers to continue their subscription
  • Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated
  • Identify opportunities to satisfy displeased customers
  • Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation
  • Report regularly to team leader on all activities relating to the role
  • Able to multitask between CSE and retention role as needed
6

Customer Service Executive Resume Examples & Samples

  • Understand and use the necessary programmes, applications and IT software
  • Systems
  • Provide relevant and accurate information to every customer/partner on every
  • Call based on appropriate protocols, professional expertise and training
  • Ability to use initiative as well as all information resources available
  • Ensure the customer expectations are met and exceeded on every call so as to
  • Successfully complete every case
  • Know when to refer to colleagues and/or managers
  • Accurate and timely completion of case notes/ logs / diaries for each customer
  • Ensure all parties relevant to the provision of effective assistance are correctly
  • Notified and updated on a regular basis
  • Process cases in accordance with department procedures and agreed authority levels
  • Deployment of cases to appropriate and approved suppliers
  • Computer literate. (Mainly using Word and Excel)
  • Willingness to take initiative to solve problems
  • To be a team worker
  • The ability to get things done / deliver results to agreed customer standards
  • Keyboard skills
  • Team skills, you will need to work with several departments to ensure that the
  • Claims management function is working to its full potential, so it is essential that
  • You are able to communicate efficiently with each department
7

Senior Customer Service Executive Resume Examples & Samples

  • Provide high level telephone and e-support (web forms, e-mail, and web chat) on Dow Jones Private Marketes suite of products and services by assisting customers with queries concerning product navigation, content, billing/account administration and first line technical support
  • Provide advanced search assistance to our Private Markets customers
  • Act as the single point of contact for customer issues, logging all issues efficiently and accurately
  • Provide guidance to global team members that assist with first level Private Markets support
  • Understanding of corporate intranets and integrated knowledge solutions
  • Sound judgment with the ability to solve problems
  • Understanding of financial markets
  • Ability to understand complex product knowledge and identify appropriate solutions
8

Customer Service Executive Resume Examples & Samples

  • Process subscription queries and orders made via subscription websites, fax, telephone and email
  • Engage in active telemarketing to renew subscriptions with an emphasis on maintaining the average renewal rate throughout the year
  • Assist Regional CS teams on customer requests, queries and feedback, attending to queries and resolving complaints within an efficient turnaround time, and driving a first call resolution
  • Log incoming and outbound calls, generate tickets and interactions in the customer relationship management system
  • Maintain good working relationship with distributors & subs-agents and ensure that all new orders and renewals are followed up appropriately
  • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry
  • Submit daily and weekly reports to CS Managers to show number of welcome calls made, queries received and responses to renewal efforts, as well as the KPI reports in theService Cloud system
  • Provide assistance on long and short term projects from marketing and finance teams providing regular updates on progress made
9

Customer Service Executive Resume Examples & Samples

  • Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
  • Showing active participation in both organisational preparation and execution by supporting with the facilitation of;-
  • 2+ years of work experience in a B2B customer service environment
  • Native or fluent second foreign language among Norwegian, Swedish, Finnish, Danish and Dutch
10

French Customer Service Executive Resume Examples & Samples

  • Provide support to the order processing function throughout the life cycle of the order
  • Liaise with customers on all aspects of the order including queries, complaints etc
  • Provide five star customer service at all times
  • Actively "upsell" products to customers
  • Maintain the CRM database
  • Provide administrative support to the accounts receivable department
11

Receptionist / Customer Service Executive Resume Examples & Samples

  • Answer all incoming phone calls and emails from clients
  • All adhoc duties
  • Process approval for marketing signage's license
  • Coordinate with government agencies regarding office related works, similarly with suppliers of admin jobs
  • Update clients prices in SAP system
  • Reply to incoming calls/ emails/ inquires for products and prices
  • PreparingCustomer invoices for submission
  • Minimum 2 years experience within a Reception, Administration or Customer
  • Service support role
  • Proficiency in Excel Word, PowerPoint and Outlook
  • Knowledge in SAP system
12

Customer Service Executive Resume Examples & Samples

  • Contact Centre experience
  • Knowledge of various systems (Oracle and SIEBEL)
  • Experience of working to Service Level Agreements
13

Customer Service Executive Resume Examples & Samples

  • Be able to use Microsoft word & Excel to an advanced level
  • Be able to use their initiative and think on their feet
  • Has previouslyworked in a KPI driven enviroment
14

Customer Service Executive Resume Examples & Samples

  • Excellent telephone manor
  • Used to working to SLA's
  • Previous experience taking inbound calls
15

Customer Service Executive Resume Examples & Samples

  • Previous experience in a B2B customer service environment
  • Experience with Stealth ERP system is a plus
  • Previous experience in customer service roles; experience in luxury and/or fashion environments is a plus
  • Excellent working knowledge of Office Pack (Excel, Power Point, Word)
  • Working knowledge of Stealth and JOOR is a plus
  • English language spoken fluently; knowledge of Italian and French is a plus
16

Customer Service Executive, Malaysia Based Resume Examples & Samples

  • Assist subscribers by providing advice on the phone to solve their problems
  • Raise tickets to report problems and monitor for resolutions in a timely manner
  • Refer to partner airlines with regards to booking irregularities and co-ordinate and escalate as needed
  • Prepare briefings daily to inform subscribers on a variety of issues
  • Maintain good relationships with internal stakeholders, and external partners
  • Monitor and log all incoming and outgoing calls
  • Prepare weekly reports for logged calls and do analysis
  • Conduct Reservation and Ticketing training for subscribers
  • Update training material as needed
  • Plan and administer training courses for both subscribers and interal members
17

Customer Service Executive Resume Examples & Samples

  • This role is a part time position to work Thursday & Fridays only**
  • To ensure that every customer sales enquiry is dealt with through the appropriate sales process
  • To ensure that incoming/outgoing telephone calls are answered in a professional and timely manner
  • Answering daily calls in a courteous/friendly manner
  • To manage incoming calls and transfer calls, where appropriate, to the relevant department
  • Dealing with the running and accounting of all administrative operational systems
  • Working as part of a team
  • Provide a friendly and professional welcome to all customers
18

Customer Service Executive Resume Examples & Samples

  • Effective Inbound telephone support of client/customer related queries
  • Identifying opportunities to expand our capabilities through valuable customer feedback
  • Performing customer and client verifications in line with Barclays policies
  • Obtaining valuable feedback from new customers, whilst also ensuring that they have a sound understanding of their finance product
  • Providing optimum levels of customer service by answering queries accurately and professionally, listening and developing a rapport with the customer and taking all necessary action to resolve
  • Communicating and coordinating with internal departments
  • Call centre experience preferable but not essential
  • Minimum grade C GCSE Maths & English or equivalent
  • Numeric, oral and written language applications
  • Able to cover various shift patterns between 9am and 8pm Mon- Sat & 10am-6pm –Sun
  • Part time opportunities available ( Evenings and Weekends)
19

Customer Service Executive Resume Examples & Samples

  • Ensure our service levels are met
  • Ensure enquiries are handled in a timely manner and good quality
  • Strive to deliver exceptional customer support
  • Closely co-operate with internal stakeholders where required
  • Drive good scores from customer survey
  • At least 2 years in a customer service position
  • Bachelor degree holder
  • Experience in handling customer complaints, troubleshooting and resolution
  • Fluent Cantonese, English & Mandarin
  • Experience with MS Word, outlook, Excel, PowerPoint and utilizing a CRM
  • Capable to work under pressure due to workload and emergency technical matters
  • Working with different business systems to resolve issues
  • Good time management to work on different tasks each day and multi-task
  • Maintain good relationship with customers
  • Ability to self-manage and problem solve
  • Willing to Learn and an ability to quickly grasp the business process
20

Customer Service Executive Resume Examples & Samples

  • Good understanding of supply chain functions
  • Liaison with internal and external parties, such as shipping lines, banks, government agencies
  • Champion process improvement, innovations and cost savings
  • Coordination & planning experience (minimum 3 years experiences)
  • Logistics/Supply Chain/Transportation experience in manufacturing environment (minimum 3 years experiences)
  • Knowledge in Trade Finance
  • Shipping documentation preparation
  • LC knowledge and experience in LC negotiation with bankers based on UCP600
  • Strong communication skill
21

Customer Service Executive Resume Examples & Samples

  • Adaptable to world changing environment like economic environment and political situation which will affect customer requirements and freight and liners dynamics
  • Coordination & planning experience in shipping (minimum 3 years experience)
  • Logistics/Supply Chain/Transportation experience in a manufacturing environment (minimum 3 years experience)
22

Customer Service Executive Resume Examples & Samples

  • Diploma in Engineering or equivalent experience; GCE ‘A’ levels with minimum 2 years’ customer service experience
  • Experience with BaaN would be an advantage
  • Good Export Shipping, Letter of Credit Knowledge
  • Good customer service and interpersonal skills
  • Enjoy interacting with people
23

Customer Service Executive Resume Examples & Samples

  • Deliver consistent excellent service over the telephone or non-phone means to internal / external customers on corporate banking products
  • Provide advisory service / insight to cope with customer needs
  • Provide escalation support to a team of customer service officers
  • Ensure the adherence to professional standards of behavior & conduct in dealing with customers & fellow customer service officers
  • Work closely with customer service manager, product owners or business to identify areas of improvement based on customer enquiries landscape
  • Handle ad-hoc projects or customer issues analysis
24

Customer Service Executive Resume Examples & Samples

  • Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
  • Implement customer retention programs and identify cross-selling opportunities proactively
  • Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements
25

Customer Service Executive Resume Examples & Samples

  • Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
  • Respond to customers’ queries and concerns with the aim of achieving first call resolution
  • Follow up promptly with customers to resolve issues
  • Provide customers’ feedback to respective business partners in order to improve customer experience
  • Introduce and educate customers on the self-service/automated banking channels
  • Perform after- call administration work
  • LI-AT
  • Has a passion for service. Previous service experience will be an advantage
  • Able to work in a team
  • Able to speak and write good English
  • Able to work in a fast-paced and demanding environment
  • Able to commit to shift work,
  • Will be required to work 5 days in a week, including weekends and public holidays
26

Customer Service Executive Resume Examples & Samples

  • Work closely with our outsourced customer service partners to ensure our subscription service consistently exceeds customer expectations
  • Act as the main point of contact for all aspects of customer service, addressing escalated customer service complaints and effectively communicating emergent issues
  • Work with the Digital team to ensure proactive management of technical problems and minimising the impact on our digital subscribers
  • Ensure all customer facing staff have the necessary training, tools and information to efficiently manage customer queries
  • Create and maintain customer service policy guidelines and process documentation
  • Create and maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs
  • Monitor and report all key customer service performance indicators including customer contact volumes and quality control measurements
  • Assist the Marketing Manager, CRM & Planning in reporting SLA performance, customer satisfaction and net promoter scores
  • Support The Economist’s customer listening strategy, ensuring that queries and complaints via social networks and other digital feedback mechanisms are managed appropriately
  • Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications
  • Support the Marketing Manager, CRM & Planning in managing customer service and fulfilment budgets and expenditure
  • Work closely with the Customer Operations team to improve the range of subscriber e-care and self-serve options available
  • Assist the Marketing Operations team with the development and integration of Salesforce within the marketing infrastructure
  • Bachelor’s degree (or equivalent) or equivalent work experience
  • Experience working in a customer service centre or managing customer processes and communications
  • Experience working with customer-facing technology
  • Experience writing documents, policies or communications to an exceptionally high standard
  • An understanding of how to manage and execute customer service through a third party supplier
  • Ideally, some knowledge of the Salesforce system
  • An ability to affect change in a professional environment
27

Customer Service Executive Resume Examples & Samples

  • Conscientious, enthusiastic, and work to a high level of quality and integrity
  • Excellent communication skills verbal and written. Must have the ability to communicate facts in a clear & persuasive manner
  • Self-motivated and able to efficiently manage a varied portfolio of responsibilities
  • Telephone skills essential – polite and firm
  • High degree of numeracy and analysis
  • Demonstrates a strong sense of individual accountability
  • Is committed to deliver results, goes after the stretch target
  • Proactively seeks improvement, is a solution provider and a problem solver
  • Embraces and accelerates change in a fast-paced environment
  • Is resilient and flexible, adapts to new challenges
  • Remains focused on priorities while tackling obstacles
  • Is passionate, enthusiastic and has fun in work achievement
  • Thrives on challenges and keeps a healthy attitude under pressure
  • Communicates effectively; delivers impactful presentations, says what’s on mind, goes to the point
  • Is willing to help others and focuses on customer needs
  • Is reliable, gets things done on time
  • Takes responsibility for the quality of all deliverables, contributes to doing things better and faster
  • Escalates issues before they become problems
  • Can deal with or manage cross-functional resources
  • Seeks and shares relevant information in a proactive manner
  • Experience working with SAP and Microsoft packages would be an advantage
28

Customer Service Executive Resume Examples & Samples

  • Handle day to day work tasks which includes attending to multiple customer accounts to meet their business request and timeline
  • Ensure tickets are closed accurately and timely to meet the SLA of T+2, T+4 & T+9
  • To meet Customer Experience (CE) target set by management
  • To coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc
  • To attend to customer enquiry in an amicable and professional manner
  • Assist to billing query, resolve billing issues and perform billing adjustments if required
  • Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards at the workplace
  • Attend to any enquires from the hotlines in the department (e.g. hotline CSE)
  • Ensure calls are answered to meet the individual KPI, <10secs, AHT<420secs, SL: 90%
  • Any other duties as assigned by Singtel Supervisor / Manager
  • Diploma in any discipline, preferably in Business Administration
  • Experience in Customer Service will be preferred - those with Telco experience will have an advantage
  • Experience in dealing with customers and able to work well with ALL level in an organization
  • Computer proficiency is a MUST
  • Good customer service and effective communication skills
  • Able and willing to interact with all types of customers
  • Proficient in spoken and written English
  • Enjoy providing customer service to others
  • Be prepared to handle paper work and work in desk bound environment most of the time
  • Meticulous in carrying out the assigned tasks
  • Positive attitude and keen to learn
  • Ability to work under pressure; Strong management and computer skills
  • Well organized with good documentation, high agility and adaptability
  • Strong knowledge in MS Office
29

Customer Service Executive Resume Examples & Samples

  • Commerce Graduate / BE
  • Technical
  • Competent in Microsoft Office Suite, very good in MS-Access & advanced excel
  • Knowing of SQL will be added advantage
  • Functional
  • Excellent in oral and written English
  • Flexible to work in Shifts if required
  • Good analitical skills
  • Behavioral
  • Ability to interact with people at all levels
  • Ability to perform in a high speed, demanding and Conflicting environment
  • Mindset of Excellent process execution and continuous improvement
  • Flexible enough to deal with multiple issues at the same time, able to maintain a constantly high level of alertness
  • 3-6 Years Experience in Telecom Billing & Settlement Operation
30

Customer Service Executive Resume Examples & Samples

  • Responsible for of end to end provisioning and delivery of international transmission service for TATA Comms capacity and as well as the capacity of other carriers on consortium cables
  • Responsible for maintaining complex and diverse set of database accurately, report and schedule preparation flawlessly with zero error as it involves financial implications from IRU and Consortium parties’ perspective, and supporting NOC and CLS for accurate database for multiple systems
  • Well aware about various tools available internally like Cramer, BPM, NAS etc. for the efficient execution of functional responsibilities
  • Responsible for periodic monitoring and review of routing plans, utilization of capacity, develop restoration plans and charges for services via different cable system,
  • Determine pre-service test points, types of tests, test parameters, test duration, and test limits on digital facilities operating cable systems at all applicable bit rates if extended into a terrestrial network, Plan and schedule the pre-service tests including tests on the cable sections and end to end tests for those primary rate blocks that will carry initial service, Coordinate activities during the pre-service testing program, including the exchange of necessary technical, contact and coordination information among the cable system users prior to the start of the testing program
  • To assist financial subcommittees in the development of billing procedures for restoration charges in conjunction with the central billing party
  • To Monitor the timely provision of compatible interface arrangements at various landing station and inland extensions prior to RFPA, Study and recommend inland extension arrangements, Work with the Terminal Parties to monitor the availability of inland extensions and cable access facilities and transit facilities necessary to meet service and restoration requirements,
  • Coordination with NOC, CLS and other internal teams during network fault for the implementation of traffic restoration plan
  • Ensure processes are aligned towards achieving committed SLAs/KPI network and capacity administration functions
  • To take care of upgrade project and the proper modelling of resulting inventory due to this upgrade in all the systems (for example- NAS, CRAMER, BPM etc.)
  • Knowledge of Documentation, Website Development and Team handling
  • Skills of troubleshooting
  • Proficiency in Computers and Applications like MS suite
  • Able to lead and guide large audience of experts in Telecom in and off meetings
  • Able to guide subordinates for internal processes and Project formulations & implementations
  • Should exhibit Team Building & believes in Team Work
31

Senior Customer Service Executive Resume Examples & Samples

  • Good understanding of SDH and DWDM technologies
  • Working Knowledge SDH/DWDM Multiplexers and Testers
  • Knowledge of Copper, UTP and Fiber Cables handling and Testing
  • Basic hands on experience on routers and switch an advantage
  • Networks Project Implementation experience an advantage
  • Analytical, Troubleshooting and customer interfacing skills
  • Multitasking Skills and ability to work under pressure, and meet stricter timelines
32

Customer Service Executive Resume Examples & Samples

  • Education – Graduate Engineer (Electronics , Electronics & Telecom, Computer Science)
  • Certifications - CCNA, CCNP/CCIP/JNC
  • TCP/IP, MPLS VPNs - Layer 2 & 3 VPNs, BGP, OSPF, IP QoS, MPLS QoS, Switching (MST)
  • Cisco platforms 12000, 7600, 7200 & GSRs, Cisco Switches 6500 series, Force 10 series routers
33

Senior Customer Service Executive Resume Examples & Samples

  • 1) Will be working in 24*7 shifts
  • 4) Will involve live testing with the customers
  • 5) Co-ordinate with customer and internal teams
  • 6) Provide details/records as and when required
  • 7) Analyse issues and provide solutions
  • 2) Should be conversant with GSM call flows
34

Customer Service Executive Resume Examples & Samples

  • 2) Carry out day to day activities of the Department
  • 3) Carry out the activities as per the plan and standard procedures
  • 8) Follow up with customers and supplier to get the issue resolved
  • 3) Should have good knowledge of A2P messaging
35

Senior Customer Service Executive Resume Examples & Samples

  • Good knowledge of order and implementation managementalong with focused customer communication
  • Working experience of managing complex orders and end to end delivery cycle of data WAN & MPSservices
  • Ability to priorities assigned tasks / orders as per business rules and customer requirements
  • Strong verbal and written communication skills(English)
  • Excellent understanding of defining milestones, tracking of deliverables and real time change management support while ensuring high degree of precision
  • Knowledge of problem investigation and impact assessment of 3rd party dependency on delivery dates
  • Experience in customer satisfaction survey process and handover documentation
36

Senior Customer Service Executive Resume Examples & Samples

  • BCOM Graduate, with Telecom billing background
  • Minimum of 2 years of billing & collections experience of which majority should be on core collections
  • Good knowledge of the Billing applications/Payment Accounting
  • Should possess good hold on bringing CSAT
  • Well versed with MS office and all EXCEL related task
  • Risk knowledge of customer ageing
  • Customer face to face meeting experience
  • Assertive with good negotiation skills & Inter personnel skill
  • Strong man management and analytical skills
  • Cross functional Team work - Collaborative work style
  • Customer Delight
  • Minimum 4 years of overall experience
  • Experience in telecom Collections domain – minimum 2 years
37

Customer Service Executive Resume Examples & Samples

  • Showing active participation in both organisational preparation and execution by supporting with the facilitation of
  • Sales events such as Buying Days
  • Collection presentations,
  • Logistics of customer’s onsite trainings and customer’s visits, etc
  • Previous work experience in a B2B customer service environment
  • Native or fluent second foreign language among Swedish and/or Norwegian and/or Danish of advantage
38

Customer Service Executive Resume Examples & Samples

  • With the customer’s best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer’s question and / or technical challenges within SLA
  • Accurately document all customer interaction, research and resolution in CRM system
  • Acquire product knowledge to competently demonstrate the products and services we sell
  • Assist customers with installation of product user interface and site navigation
  • Internal systems knowledge such as CRM, admin tools, website and production systems
  • Provide login, search, usability, and technical support for multiple proprietary products and services
  • Provide high quality customer support to internal and external customers via phone, email
  • Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
  • Process consumer disputes
  • Escalate issues to second level team when necessary
  • Participation in out of hours on-call
  • Professional attitude and positive demeanor at all times
  • Provides customers with regular; as per SLA, updates on customer incidents and service outages
  • Proven experience of a customer service in technical contact center environment or equivalent experience
  • Higher education qualifications preferred
  • Problem Solving and basic technical skills
  • Excellent Customer Service skills
  • Ability to multi-task and handle incoming calls as well as emails
  • Customer Service / Team Player oriented
  • Basic knowledge of various Operating Systems, database strategy, basic networking concepts (i.e. DNS, shares, privileges, etc)
  • SQL Script knowledge a plus
  • ITIL Qualification a plus
  • Insurance industry Experience a plus
  • Microsoft Office Suite Experience
39

Customer Service Executive Resume Examples & Samples

  • Manage a team of sales support staff to run the operations of online platforms
  • Operational planning of staff role and responsibilities for key events and day to day support activities
  • Provide weekly reports and updates on team performance
  • Initiate escalation and work with cross department on customer related issue resolution
  • Streamline operational process to improve customer experience and quality of service delivered
  • Ensure customers’ queries are responded within internal compliance framework via email, phone (time, quality, content, and system)
  • Ensure all customers’ issues, claims and queries are satisfactorily investigated and resolved
  • Manage online systems to track product purchases, refunds, exchanges, complaints
  • Liaise with 3rd party logistics and warehousing support for problem resolution and order tracking
  • Collaborate and follow up with relevant departments within the company to meet company objectives
  • Diploma or equivalent with 3 years of customer service and operations experience
  • Proficient in PC usage and Microsoft Office applications
  • Fluent in written & spoken English
  • Able to work on weekends during events
  • Experience in online retail customer service and logistics management an advantage
  • Ability to multitask between various software applications and database experience, ability to work under pressure
  • Excellent interpersonal & writing skills, Customer-Service oriented, Strong relationship-building capabilities, Teamwork oriented and innovative
40

Customer Service Executive Resume Examples & Samples

  • Provide formal communication (written and spoken), ensuring that the highest service levels are maintained for our customers
  • Dealing with queries efficiently and professionally
  • Ensuring telephone calls and e-mails are timely and professionally responded
  • Liaising with all relevant departments to obtain the best production dates
  • To ensure that all telephones are answered promptly and enquiries and queries are dealt with in a professional manner
  • To ensure any verbal instruction from a customer is always, without fail, confirmed back to the customer in writing, thus ensuring our interpretation of those instructions is correct
  • To ensure all customers' correspondence, whether by fax or post, are dealt with immediately and effectively, advising the customer and relevant sales person or Operations Manager of any delays in answering their enquiry
  • To ensure any communication from Sales or Operations are transmitted immediately
  • Advises Sales staff of any problems with any of their customer accounts immediately you hear of them
  • All correspondence is filed correctly
  • Deals with and ensures all customer complaints are raised and completed in line with Company practice and procedures
  • To chase customer orders progressively through production, in order to meet customer’s required due date
  • Ensure any customer amendments are actioned
  • Speed and accuracy of performing all allocated tasks
  • Proactive support of local sales team
  • Achievement of business and customer established SLAs
  • Ability to deal with internal and external customers quickly, professionally and accurately
  • Supporting the maintenance of all internal operations-related procedures, rules and regulations
41

Senior Customer Service Executive Resume Examples & Samples

  • Accept / Process orders and follow up to the delivery
  • Lead small groups (Retailer wise)
  • Assist team members to improve their skills and knowledge
  • High level of negotiation, communication, planning skills. Commitment,Excellent interpersonal relationship and dedication are a must
42

Customer Service Executive Resume Examples & Samples

  • Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain
  • High customer satisfaction and exceeding business goals
  • Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
  • Handle outbound follow up calls to customer on account related matters
  • Attend to enquiries via info-mail and handle client complaints when required
43

Customer Service Executive Resume Examples & Samples

  • 25% Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams
  • 25% Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer
  • 15% Provide professional and friendly communication for all direct or indirect customer service matters. Demonstrating a high degree of commitment to resolve customer needs (order placement, pricing confirmation, volume adjustments, quality complaints, etc.)
  • 15% Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, and quality matters – on an as-needed basis
  • 10% Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with finance and commercial team to prepare sales and variance reports
  • 10% Partner with local management to develop and improve design of customer service organization, including systems and process design
  • Minimum Diploma in business related discipline
  • Minimum 3 years of business experience, preferably in customer relation
  • Highly organized and attentive to details
  • Strong ERP system/platform knowledge, preferably in SAP
  • Self-starter and ability to work on own initiative
  • Ability to work cross-functionally to drive business and customer development
  • Innovative and pro-active
44

Customer Service Executive Resume Examples & Samples

  • Graduate of a Bachelor's Degree in any field
  • 3-5 years of experience in Customer Service preferably in an insurance industry
  • Having the ability to deal with difficult customer situations
  • Having the ability to work meticulously and have a sense of ownership on the various fulfillment timelines
  • Having the ability to perform intermediate mathematical calculations, including pro-ration, ratio and percentages
  • Knowledge in MS Excel, MS Word, and MS Powerpoint
45

Customer Service Executive With Spanish Resume Examples & Samples

  • Providing exceptional customer service to the Clients based in America - job requires evening and night shifts
  • Resolve customers issues in a timely manner
  • Deal with specific daily tasks
  • Native or Fluent Spanish speaker with a fluency in English
  • 2 years of previous Customer Care Experience
  • Willing to work at evening and night shifts
46

Customer Service Executive Resume Examples & Samples

  • Assist subscribers on the phone with pleasant and professional advice pertaining to the product's functions and services, respond to their inquiries in a timely manner
  • Raise problem tickets for reported customer problems, monitor for resolution in a timely manner, rectify and escalate as appropriate
  • Refer to local airline suppliers with regards to booking irregularities, co-ordinate and escalate as appropriate
  • Prepare daily briefing to inform subscribers of special interest topics, enhancements and new functionality
  • Responsible to maintain good relationship with local offices, airlines and other suppliers
  • Coordinate with internal technical department in case of technical related problems raised by subscribers
  • Minimum 3 - 5 years agency/airline/CRS experience including the use of an automated reservation system
  • Knowing one of the airline systems, as well as the GDS environment and competitive landscape
  • Knowledge of commercial issues affecting the travel industry
  • Experience in handling telephone support and customer complaints
  • Excellent communications, telephone, presentation and training skills
  • PC literacy and knowledge of technical connectivity issues
  • Pleasant, cheerful, organized and with a positive and "can do" attitude
  • Must be a mature, reliable and a responsible person to ensure that the problems are owned through to resolution
47

Customer Service Executive Resume Examples & Samples

  • Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy and prompt manner
  • Resolve all queries and requests whilst meeting service level agreements and turnaround standards
  • Provide viable solutions to customers/advisers in an equitable way
  • Engage in processing and administration tasks whenever necessary
48

Customer Service Executive Resume Examples & Samples

  • Identifying opportunities to introduce customer service improvements to, researching and providing sales leads in accordance with agreed targets
  • Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
  • Dealing with daily customer enquiries and account queries co-ordinating responses from other servicing and processing departments
  • Acting on direct customer instructions, or in their absence use knowledge of customer, to make decisions for the placing of treasurer’s funds
  • Providing input into Client Planning and Customer Meetings by contributing relevant information where appropriate in respect of operational servicing; on occasions may be asked to attend customers meetings
  • Strong communication and relationship management skills
  • Experience managing change, compliance and various risks effectively
  • Strong technical knowledge and skills
  • The ability to grow and develop Customer Relations
49

Customer Service Executive Resume Examples & Samples

  • Familiar with the Order To Cash process. Have experience in process optimization and implementation
  • Have good communication skills, team spirit and the ability of data analysis
  • Good learning ability, accountability, strong execution, and problem solving ability
  • Skilled use of Excel, Word, Visio, PPT and other office software. Be familiar with SAP theory knowledge, has the certain SAP basis is preferred
  • Bachelor’s degree or above, Good reading and writing in English
50

Customer Service Executive Resume Examples & Samples

  • Support all sales teams, private client, on trade and Hong Kong
  • Sales support administration including setting up accounts, credit notes, manual invoices
  • Work alongside the credit control team to support a fast order to cash process
  • Process orders from phone/email/account managers into Stock ERP system (currently maginus)
  • Answer telephones
  • Resolve customer queries/complaints
  • Process web orders and help manage web accounts
  • Recommend wines and process orders for smaller private client customers
  • Arrange international deliveries for private client customers
  • Business partnering with warehouse employees (currently Culina & Octavian Wines Services)
  • Arrange deliveries of customer’s En Primeur wines
  • Attend annual campaign tastings to capture sales
  • Genuine interest in wine, formal wine qualifications an advantage
  • Experience of working in a luxury goods business an advantage
  • Ability to build relationships at all levels with internal and external stakeholders
  • Extensive use of PC applications: Wine industry ERP, MS Outlook, Excel, Word
  • Customer facing environment
51

Customer Service Executive Resume Examples & Samples

  • High level of numeracy with excellent attention to detail
  • Highly customer centric in approach to work and in managing workload and understanding impact on the customer and the service when prioritising work
  • Excellent communication skills, both written and spoken
  • Able to work independently or as part of a high performing team
  • Able to organise workload to ensure that operational priorities and weekly deadlines are met
  • Systems knowledge/usage - including Excel, Internet, Word etc
  • Able to produce reports
  • A solid background in delivering high level customer service to a variety of stakeholders
  • Intermediate to advanced level Excel proficiency
  • Experience of accounts payable/receivable
  • Experience of Webinar technology
52

Customer Service Executive Resume Examples & Samples

  • Self-driven, with an ability to effectively prioritise your own workload
  • Friendly, professional telephone manner
  • A high level of numeracy
53

Customer Service Executive Resume Examples & Samples

  • A methodical and logical approach to problems
  • Experience of complaints handling
  • Experience of claims handling
54

Customer Service Executive Resume Examples & Samples

  • Maintaining a high level of customer service when approaching all tasks in the area
  • Participate in Customer Service and Logistics initiatives as required
  • Ensure all orders & tasks are processed in accordance with company guidelines
  • Ensure understanding of all systems and processes
  • Check and authorise customer returns
  • Processing of sample orders
  • Maintain strong customer service relationships with both our internal and external customers
55

Customer Service Executive Resume Examples & Samples

  • Plan and shipment execution for the Business, including freight and vessel space booking, Trade finance for LC trades and supply chain co-ordination with internal and external parties
  • Prepare timely and accurate shipping documents. Ensure Dept. Score Card measurements are achieved
  • Compliance and risk management. Ensure process and procedures complies to Cargill Guiding Principles, ISO policies, laws and regulations
  • Improve to streamline work processes
  • Innovation and cost savings. Always challenge status quo to work on process improvement
56

Customer Service Executive Resume Examples & Samples

  • Interact with internal team (sales) and external (customers) to provide and process information in response to inquiries, concerns and requests about products and sales order processing
  • Performs all duties in full compliance of all regulations and in a manner consistent with company policies and procedures
  • Manage weigh-bridge activities - weighing trucks (in/out)
  • Order management/Process sales orders/Issue invoice
  • Customer service, Frequent contacts with customers, Assist on customer inquiries
  • To monitor the progress of production run to meet the daily delivery schedule of the customers
  • Communicate with transporters/arrangement of lorries for prompt delivery of goods
  • To support the team in additional logistics and customer service related tasks
  • To carry out any other duties as required by the superior
57

Customer Service Executive Resume Examples & Samples

  • Secondary graduate or above
  • At least 6 years of related customer services experience (candidates with more experience will be considered for Customer Service Supervisor)
  • Proficiency in computer application, especially in MS Word and Excel
  • High adaptability to dynamic environment
  • High threshold for paperwork and data entry
  • Independent, well-organized team player with strong communication skills
  • Ability to work with tight timelines
  • SAP experience is a must
  • Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin)
  • Exposure in SAP Order process module will be an advantage
  • Experience from FMCG industry is highly preferred
  • Ensure the accurate and efficient processing of customer orders and the service levels are not compromised
  • Enforce Sales Order Processing in accordance with internal audit procedures
  • Liaison with Logistics Manager & the Logistics Service Providers (LSP’s) to prioritize orders and deliveries and validation of delivery dates in line with agreed customer schedules
  • To promptly resolve customer queries & ad hoc report requests in a professional manner
  • Accurate processing and communication with customers during Inventory allocation
  • Work with Credit Services to solve any customer credit issues
  • Work with Credit Services on any customer set up either master data or pricing
  • Maintain most updated CMIR (Customer Information Record) & ensure smooth EDI PO & invoices interface
  • Work with IT to standardize / revise orders’ interface window as necessary
  • Ensure proper filing of customers PO & SOP documentation
  • Support regular reports on sales order status or any sales data
58

Customer Service Executive, Japan Resume Examples & Samples

  • Preferably with experience working in teams
  • Strong Supply Chain & Logistics Knowledge
  • Good telephone etiquette skills
  • Good command of both spoken and written English and Japanese
  • Good problem solving skills, ability to work under pressure or tight timelines and being able to multi-task
  • Ability to handle change
  • MS Office Applications – intermediate or at least elementary
59

Customer Service Executive Resume Examples & Samples

  • Very competitive benefits package
  • Established training and development plan
  • Vibrant environment
60

Vnc-airfreight Customer Service Executive Resume Examples & Samples

  • Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature
  • Be the first contact point to customer
  • Attend to e-mails promptly and not later than close of business on each day
  • Receive and confirm bookings received from vendors/customer as nominated in timely manner
  • Follow up sales opportunities from time of quotation till the shipment is finally released to consignee at destination. Update progress to Team -Leader / Sales in charge / Nominated offices if required
  • Arrange booking with airlines booking team
  • Update systems & release invoices to customers, arrange payment to suppliers
  • Issue HAWB to vendors
  • Collect documents from vendors and dispatch to the right receivers if requested
  • Ensure vendor management within your area is carried out and properly followed-up
  • Ensure to follow Damco’s global guideline for operations activities
  • Ensure the systems related KPIs meet requirements (timeline and correctness of MODS update, FACT, ICB, ect…)
  • Keep destination offices/ client owners/ customer informed of changes which may affect the agreed cargo planning
  • Ensure all applicable freight and charges are collected from relevant parties (suppliers/ clients/ destination offices, etc.), and report immediately to Team Leader if any payment is not settled timely
  • Maintain flight schedules to be updated on-timely and correctly for tracing purpose from customer
  • Report service or business failure to Team Leader/ Manager
  • Provide feedback on product and process improvement to Team Leader
  • Update and adhere all new procedures instructed by destination offices or in latest SOP version of your assigned clients and revert to Team Leader if there is any challenge related to these new procedures
  • Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction
  • Give package solution to customer using wide-ranged services of Damco when required
  • Handle claim at starting level of acknowledgement and inform Team Leader for further investigation and solve
  • Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers
  • Prepare operational reports assigned by Team Leader / Manager
  • Carry out ad-hoc tasks assigned by Team Leader / Manager
61

Customer Service Executive Resume Examples & Samples

  • Diploma/Degree in Supply Chain Management or related discipline
  • Minimum 3 years of experience providing customer service, order processing and sales support in the refinery, petrochemical, chemical, or logistics industry
  • Knowledge on shipping, international commercial terms (Incoterms 2010) and bank document
  • Knowledge on SAP especially order to cash (OTC) module
62

Customer Service Executive Resume Examples & Samples

  • Response for dealing with customer inquiry by phone call and email. Working with other function to find out solution and feedback to customer
  • Providing pre-sales service and after-sales service to customer, such as: lead time check, delivery check, invoice issues, work flow inquiry and so on
  • Familiar with all ERP system we used. Enter order message correctly into SAP
  • Handling complains with good communication skill. Coordinate internal resource to work out final solution and satisfy customer
  • Well understand customer needs and provide professional and gracious service to customer
  • Identify buy signal during the communication. Record sales leads, new valuable contact information. Provide replacement, accessory products to customer and enhance upselling and crossing selling
  • Other jobs arranged by team manager
63

Pass My Parcel Customer Service Executive Resume Examples & Samples

  • Great inter-personal skills and ability to show empathy with customers
  • Effective team player
  • Strong understanding of the retail environment
  • Self-motivated & flexible
64

Customer Service Executive Resume Examples & Samples

  • 3 years experience
  • Flexible and resistant to stress
  • Pro-active, hands-on attitude
  • Problem-solving capability
  • Articulate and confident
  • Team player within an international environment
  • Customer First Ethos
  • Able to listen and take direction when required
  • Ability to think “outside the box”
  • 0 = None
  • 1 = Basic; 2 = Experienced; 3 = Advanced; 4 = Expert
65

Customer Service Executive Resume Examples & Samples

  • Handle email replies and call enquiries
  • Assist in maintaining service level standards in all interactions with clienteles
  • Possess out of box ideas for constant improvements
  • Able to prepare reports and presentations to Management
  • Execute timely Service Quality Audits to ensure service consistency
66

Customer Service Executive Resume Examples & Samples

  • Contract Accuracy
  • Number of Credits/Queries generated
  • Call Monitoring /Feedback
  • Revenue and Sales
  • Attitude and Professionalism
67

Airfreight Export Customer Service Executive Resume Examples & Samples

  • Coordinate with transfer team for export booking shipment to be transferred to airline with no discrepancy
  • Prepare airway bill (AWB) per shipping instruction, liaising with internal and external customers if any discrepancy
  • Ensure timely permit declaration, and monitoring receipt of cargo in warehouse to ensure that the correct dimension and weight are recorded by warehouse personnel and AWB labeling in time for launching into airline terminal
  • Send pre-alert to customers prior to flight departure
  • Ensure compliance for dangerous goods shipments in accordance to IATA dangerous goods regulations
  • Meet data quality requirements specifically relating to status updating and e-filing
  • Ensure proper handover of documents to billing team and ad-hoc rates information being transpired for cost accrual
  • Minimum GCE "O" Levels or tertiary certification in Logistics
  • 2 years' working experience in Airfreight Export Customer Service
68

Airfreight Import Senior Customer Service Executive Resume Examples & Samples

  • Download e-file documents and check rates for pre-customs entry
  • Follow-up shipments with Airlines and overseas stations for customers
  • Coordinate with customers for clearance and delivery arrangement
  • Arrange survey for damaged shipments and resolve issues in delivery delays caused by transporters
  • Resolve service failure caused by carriers, sending offices or ground handling agents, and custom declaration issues with Singapore Customs
  • Provide monthly report for specific customers
  • Attend to all customers' query, trouble shooting issues and resolve complaints received from customers
  • E-file documents and provide status update of shipments in in-house system
  • Arrange consignment delivery
  • Assist in billing
  • Minimum GCE "O" Levels
  • 3-5 years of prior working experience in Airfreight Import a strong plus
  • Knowledge of Import Permits' Declaration preferably
  • Possessed a dynamic personality, positive mind-set and customer centric approach
69

Customer Service Executive Arabic Resume Examples & Samples

  • Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail
  • Takes responsibility and ownership
  • Fluent in both written and spoken English and Arabic
70

Customer Service Executive Resume Examples & Samples

  • Responsible for the roadmap between Danone and its customer(s) in line with the Sales function
  • Responsible for the management of the Order to Cash process with those Customers
  • Ensures the highest efficiency and cost effectiveness of the Supply Chain from Danone to the shelf while driving top line growth
  • Coordinates and controls the overall ordering process in order to ensure maximum customer service in line with customers and business expectations
  • Driving efficiencies in order’s management & contribution to improved customer service levels in terms of response time & product delivery
  • Ensure full and timely delivery of goods and services sold to customers, proper execution of order to cash process (order entry, follow-up, quotas, invoicing, claims)
  • Implement customer service strategy by customer or cluster of customers aligned with sales
  • EDI, Replenishment, VMI, customer order influence, on shelf availability and total cost to serve
  • Co-animate the relation with customers with the sales team
  • Implement the policies defined by Sales in case of shortage, obsolescence
  • Manage the cash dimension of the customer relation (account receivable, credit management)
  • Ensure the quality and consistency of all customer related data in Danone’s systems as well as the Quality, automation and consistency of all data sent to customers (receipt, invoice, product information …)
  • Receive and check customer orders versus customer trade conditions as well as versus stock and sell-in proposals (if known) or previous orders
  • Act as an interface with logistics teams for order to delivery cycle (from sending of orders to customer reception)
  • Analyze, communicate and animates CSL performance in line with planning and logistics
  • Allocate product inventory in line with business priorities (Distributor branch replenishment)
  • Communicate the monthly Sell in order proposal to the customers
  • Receive Confirmed POs from customers
  • Ensure accurate order entry and execution for the customer using SAP R3
  • Inform customer on his order status
  • Build and coordinate contingency plans in case of order process issue
  • Coordinate and centralize relevant information for Sales
  • Liaise with Supply Planning on monthly planned orders based on factory production plans
  • Follow up with the logistics team on Issuance of documentation
  • Coordinating with the local distributors to ensure that the legalized documents are sent to the banks on time for clearance and collection purposes
  • Manage complaints and product returns with customers and insurance companies
  • Follow up and tracking of customer orders, backorders and complaints
  • Review order cycle time periodically for gap analysis to identify continuous improvements projects
  • Arabic as an advantage
  • A minimum of 1-2 years experience in a multinational FMCG and/or Pharma company in Customer service / Supply chain
71

Customer Service Executive Resume Examples & Samples

  • Customer focus and strong knowledge of customer order fulfillment
  • Ensure orders are entered accurately in system on time
  • Ensure expected Order Entry Accuracy is achieved and customized order processing as per needs
  • Responsible for report accuracy and timeliness, adherence to deadlines
  • Prompt and correct response on email queries from the customers sent on the different mail boxes
  • Coordinate with the different cross functional department to synchronize activities to help them to meet customer needs
  • Take initiative, identify problems and creatively work through various solutions
  • Maintain a positive and flexible attitude
  • Provide backup support for other team members
  • Must have excellent written and verbal communication skills; able to communicate at all levels and work as a team
  • The ability to perform multiple tasks simultaneously while prioritizing the changing demands
  • Capable of working in a fast moving environment and the ability to adapt to changing processes/systems
  • Excellent organizational skills with ability to manage and track multiple activities
72

Customer Service Executive Malay Resume Examples & Samples

  • Modify, change and/or cancel existing reservations
  • Outbound calls to hotels/guests to arrangement special requests
  • Experience in internet and hotel industry
  • Experience in customer-facing roles are advantageous
  • Fluent in both written and spoken English and Bahasa Melayu
  • Please note that the starting date for this position will be in May 2017
73

Customer Service Executive Chinese Resume Examples & Samples

  • Act as main point of contact with hotels verifying guest information as needed
  • Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
  • Ensure timely follow up with hotels provided through feedback
  • Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
  • Must be fluent (speak, read and write) in Chinese and English
  • Articulate with excellent telephone manner
  • Efficient, organized and able to work on own. Proactive initiative
  • High school graduate or equivalency
  • Hotel/Hospitality industry experience a plus
  • All applicants must be currently authorized to work in the United States. No H1-B Visa Sponsorship available for this position
74

Customer Service Executive Polish Resume Examples & Samples

  • Have excellent communication and problem-solving skills,
  • Are passionate about helping guests,
  • Fluent in both written and spoken English and Polish,
75

Customer Service Executive Resume Examples & Samples

  • Encompassing the entire export process and practices for MCC Transport’s Intra Asia shipments
  • In MCC Transport’s Global Customer Service System(GCSS) for creating bookings and transport documents
  • In developing customer service skills through dealing with customers on a daily basis
  • Fully understand our customers’ business drivers, needs and requirements to enable high customer satisfaction and experience when interacting with customers
  • Be updated with MCC’s service scopes, service patterns, acceptance policies, booking and documentation systems processes so to fully assist customers in selecting the right product for their export needs
  • Deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
  • Ask for more volume initiatives
76

Customer Service Executive Portuguese Resume Examples & Samples

  • Manage relationships with hotels by providing high levels of customer service and account management support
  • Ensure that all administration is completed as required
  • Must be fluent (speak, read and write) in Portuguese and English
  • Ability to learn new things quickly
  • Must be available to work any shift, including weekends
  • Must be able to sit for shifts of 4 hours or more
77

Customer Service Executive Resume Examples & Samples

  • Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
  • To conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
  • To perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
  • To strictly follow the required operational procedures and workflow
  • To comply with both external regulatory codes and internal compliance policy
78

Customer Service Executive Resume Examples & Samples

  • 15% Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, payment terms & its collection and quality matters
  • 10% Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with the finance and commercial team on monthly stock-take and preparation of sales and variance reports respectively
  • Customer oriented, highly organized and attentive to details
  • Professional communication skills in English
  • Strong ERP system/platform knowledge in SAP
79

Contract Logistics Customer Service Executive x Resume Examples & Samples

  • Answer to customer requests in a timely manner
  • Put orders into the system and allocate stock
  • To oversee all required file administration tasks and ensure completion on time and in accordance with company requirements
  • To oversee sub-contractor management within own area of scope and ensure all company and regulatory requirements are met at all times
  • Manage the client billing process and reporting
  • Audit job files
  • To resolve complaints and disputes with relevant customers
  • Minimum Diploma in Logistics / Supply Chain / Operations Management preferably
  • Minimum 2 years' experience in freight forwarding/warehousing
  • Good communication and organisational skills
  • Proficient in WMS applications and Microsoft Office
  • Able to work 5 days' work week (including Saturday or Sunday)
80

Customer Service Executive Russian Resume Examples & Samples

  • Handle pre and post reservation inquiries by phone, e-mail and fax
  • Support relationships with hotels by providing high levels of customer service and account management support
  • Excellent communication and business skills
  • Sense of responsibility
  • Experienced with internet and hotel industry
  • Available Full-time (35 h/week) in flex shift
  • Available to attend a full-time paid training
  • In possession of a valid work-documents for France
81

HO Customer Service Executive Resume Examples & Samples

  • Manage effectively all system transactions related to Orders, Claims, Returns& Refusals (CRR),
  • Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data
  • Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process
  • Prepare, attend, participate and communicate in cross stream meetings such as daily, weekly operational reviews
  • Resolve issues/ problems utilizing Nestlé Continuous Excellence tools
  • Liaise with customers (where possible) to review order schedules, non-adherence to agreed order cut offs, alignment on material/ product master data thereby building a good rapport with customers
82

Customer Service Executive Resume Examples & Samples

  • Microsoft applications: Word, Excel, Outlook
  • Internal business systems (e.g. FACT)
  • A good telephone manner
  • Strong Customer Service mind set and approach
83

Customer Service Executive Resume Examples & Samples

  • Understanding customers needs to offer the most appropriate products
  • Building long term customer relationships
  • Follow all agreed processes and procedures both Speedy and customer
  • Excellent management of Operations Schedule
  • Taking ownership and responsibility
84

Dealer Services Technical Support & Customer Service Executive Resume Examples & Samples

  • The Ascend EPOS and eCommerce solution is at the center of Trek Bicycle’s Continuous Improvement Programme, providing retailers with an integrated solution to manage their businesses and provide an effective online presence
  • The support team cover all aspects of the programme and the wider business processes it supports. Training provided isn’t confined to the technical aspects of the software solution (though that is obviously covered) but also advises on financial analysis and planning all the way through to a holistic marketing strategy to cover an IBD’s eCommerce presence as well
  • Staff the Ascend UK EPOS Support Line, providing customers with technical advice and assistance
  • Provide additional business support – Assist with Trek Continuance Improvement
  • Assist with on-call out-of-hours support, on a rotational basis
  • Assist with software installations, both on the phone and on-site in store
  • Maintenance of the technical issue database for answering retailer support queries
  • Assist with the logging of dealer programming requests, the reviewing of programming requirements, and the testing of changes
  • Assist with any other dealer services tasks as and when required
  • Act as an ambassador for Trek Bicycles
  • Customer service and focus
  • Desire to build relationships and add value
  • Ability to follow the Trekism “GSD” - Get Stuff Done!
  • Flexibility and ability to manage own workload with minimal supervision
  • Excellent telephone skills, alongside oral and written communication
  • Understanding others and the ability to influence
  • Advanced user of Microsoft IT packages including word, excel and email
  • Ability to quickly learn new systems and processes
85

Customer Service Executive Turkish Resume Examples & Samples

  • Promote the Booking.com culture within your colleagues
  • Fluent in both written and spoken English and Turkish
  • Available Full-time (40 h/week) and flexible in work schedule
  • In possession of a valid work-permit for Germany
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Customer Service Executive Resume Examples & Samples

  • Meet Customer Experience (CE) target set by management
  • Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc
  • Attend to customer enquiry in an amicable and professional manner
  • Attend to mobile enquiries in person (for on-site CSE only), through calls and emails. Follow & abide to customer company guideline while working at customer premise
  • Arrange delivery of handsets and distribute to customer's employees (for on-site CSE only)
  • Record / manage the mobile services subscribed and handsets owned by customer (for on-site CSE only)
  • Experience in Customer Service preferred - those with Telco experience will have an advantage
  • Experience in dealing with customers and able to work well with all levels in an organization
  • Computer proficiency is a essential.Strong knowledge in MS Office
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Customer Service Executive Arabic Resume Examples & Samples

  • Communicate any developments in service, products, website, or systems
  • Answer any incoming questions from customers (system, reservations, etc.)
  • Team player with a genuine interest resolving customer problems. Solid ability to resolve customer problems effectively
  • Must be fluent (speak, read and write) in Arabic and English
  • Call center experience in any industry preferred
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Customer Service Executive Korean Resume Examples & Samples

  • Handle pre and post reservation enquiries by phone, e-mail and fax
  • Outbound calls to hotels/guests to arrange special requests
  • Liaison between guest and hotel to resolve complaints
  • Experienced with the internet and hotel industry
  • Fluent in both written and spoken English and Korean
  • Available to attend a full-time (4 weeks) paid training
  • Please note that the starting date for this position will be in June 2017
  • You are already eligible to work in Singapore
89

Customer Service Executive Resume Examples & Samples

  • Provide guidance to hotels in utilizing and optimizing our systems
  • Must be fluent (speak, read and write) in English
  • All applicants must be currently authorized to work in Canada. No Visa Sponsorship available for this position
90

Customer Service Executive Resume Examples & Samples

  • University Degree in business management or related field, alternatively 1-3 years experience in service industry
  • Excellent communication in Myanmar language and basic English
  • 1 – 2 years experience in Customer Service related field is an advantage
  • Experience in Import and Export Shipping Business is an advantage
  • Energetic, Well-organized, Self- Initiated and good coordination skills
  • Good analytical and problem solving skills - ability to look beyond the obvious and identify creative solutions
  • Fresh graduates/ Entry level applicants are encouraged to apply
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Customer Service Executive Resume Examples & Samples

  • Monitor daily shipments and ensure documentations are correct and complete
  • Follow thoroughly with company policy and instructions
  • Provide professional services to customers and handle customer enquiries
  • Manage a variety of database and web-based programs to provide timely response to the customer
  • Data input and shipping document preparation
  • Assist walk-in customer for sending shipments
  • Co-ordinate with different departments to ensure high level of operation and service are being kept
  • At least 2 year of experience in airfreight and logistics industry
  • Good command of spoken and written Cantonese, English, Mandarin
  • Hard worker, quick learner and detail-minded
  • Mature and self-motivated with strong sense of responsibility
  • Able to work independently as well as being a team player
  • Good telephone mannerPeople who applied for this job also applied for
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92

Customer Service Executive Arabic Resume Examples & Samples

  • Take responsibility and ownership
  • Fluent in both written and spoken English and Arabic,
  • Have a valid work-permit for the UK
93

Customer Service Executive Resume Examples & Samples

  • Categorize cases in all queues depending with the urgency
  • Load all campaigns as required every start of week
  • Ensure Service Level Agreements are consistently met
  • Manage customer's expectations and provide a seamless customer experience
  • Exhibit Financial Times Customer Service core values and principles
  • Meet or exceed weekly, monthly and annual sales targets
  • Maintain and demonstrate an in-depth understanding of our products, content and solutions
  • Master the product and solution to become an expert in order to be able to highlight features and benefits that will match the customer’s needs. Be able to confidently and clearly articulate our value proposition
  • Be able to handle and respond to new sales leads and retention opportunities efficiently and effectively via multiple channels such as email, voice and web chat
  • Record all interactions and outcomes on our CRM system and adhere to appropriate policies and procedures such as PCI compliance
  • Report regularly to your Team Leader on all activities relating to the role
  • Participate in and perform special tasks and projects that may be assigned
  • At least 2 years experience in Sales. Acquisition, Customer Retention or Customer Service with Up-sell and Cross -Sell metrics
  • High standard of oral and written communication in English
  • Ability to confidently engage with customers and prospects over the phone
  • Effective listening skills
  • Ability to demonstrate good empathy skills
  • Ability to manage own workload
  • Pro-active approach to process improvement
  • Strong probing and objection handling skills
  • Passion and enthusiasm
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Customer Service Executive Resume Examples & Samples

  • Respond to subscription queries and orders from Financial Times customers via email, phone calls, live chat, and social media channels
  • Log incoming and outbound calls or retention activities, create cases and document interactions in the customer relationship management system with accurate, appropriate, necessary, and complete information, paying particular attention and adhering to policies and procedures such as PCI compliance and data security
  • Ensure Service Level Agreements and other Key Performance Indicators are consistently met
  • Retain existing customers and be able to identify and/or create new sales, upsell or cross-sell opportunities
  • Perform first level troubleshooting steps for technical or product-related issues
  • Identify and correctly escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry
  • Assist CS teams on customer requests, queries and feedback, attending to queries and resolving complaints within an efficient turnaround time and driving a first contact resolution
  • Maintain good working relationships with distributors & subs-agents and ensure that all new orders and renewals are followed up appropriately and in a timely manner
  • Provide assistance on long and short term projects from marketing, advertising, technology, and finance teams and providing regular updates on progress made
95

Customer Service Executive Resume Examples & Samples

  • Respond to Investors Chronicle customers via email, phone calls
  • Proactively complete outbound calls with the intention of welcoming, engaging and selling to customers, old and new
  • Log incoming and outbound calls or retention activities, create cases and document interactions in the customer relationship management system
  • Meet sales /retention targets
  • Retain existing customers and be able to create new sales, up sell or cross-sell opportunities
  • Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's inquiry
  • Problem solve technical difficulties
  • Work with key stakeholders across the business to find customer focused solutions
  • Exhibit Investors Chronicle Customer Service core values and principles
  • Be required to work on weekends
  • At least 2 years experience in a customer service environment
  • A proven track record of meeting sales and retention targets (1 year minimum)
  • A customer service advocate and client-focused outlook
  • Excellent command of verbal and written English
  • Strong understanding of Investors Chronicle' publication product
  • Previous experience in the publishing or digital media a plus
  • Undertake additional projects and responsibilities as required
  • Background in digital or web-based products
  • Must be able to work on a shifting schedule including holidays and weekends
96

Customer Service Executive Resume Examples & Samples

  • GENERAL DESCRIPTION: This position is responsible for supporting the Customer Service Manager to provide reports, daily handling shipment for both Import - Export shipment and relevant info on a timely manner in accordance to the team’s objectives and targets. This will include but not limited to all customer service – related functions and reporting requirements. Further the individual will be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements
  • Solve problem when it was happen
  • Contact shipper to get information & get approval from oversea for all shipment of assigned Customer or vice versa. Handling until cargo arrived Destination
  • Solving trouble related to customer
  • Control payment
  • Develop more business from exist customer
  • Strictly follow company’s rule during working hours
  • Fulfill other tasks a.s assigned by Customer Service Manager
97

Customer Service Executive Resume Examples & Samples

  • To work as part of our Contact Centre Team providing exceptional customer service to all our customers. In addition, dealing with post pay-out queries for our customers across the Barclaycard-Loans range of products while portraying the corporate image and values of Barclaycard-Loans
  • To be responsible for delivering processes and procedures that treat customers fairly and acting in the best interest of customers at all times
  • Deal effectively with all incoming calls from customers and stakeholder
  • Ensuring that all queries and requests are processed in a professional and timely manner
  • Handle and resolve customer complaints in a professional and timely manner Adhering to the Barclays Group Complaint Handling Policy, which includes following correct escalation procedures to line manager and/or Customer Relations
  • Record details of actions taken
  • Carryout outbound courtesy calls as and when required
  • Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
  • All mandatory training completed to deadline and understood within given timescales
  • Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
  • Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records
  • Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
  • Data accuracy, attention to detail
  • Ability to work as a team and on own initiative
  • Flexible approach to undertaking the role, adaptability
  • Ability to follow processes & policy frameworks
  • Target orientated, self-motivated
  • Objection handling skills
  • Organised, ability to prioritise workloads
  • Excellent telephone communication skills
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Airfreight Import Customer Service Executive Hochiminh Resume Examples & Samples

  • GENERAL DESCRIPTION: This position is responsible to all CS tasks relating to Air Import shipments monitoring by HCM Branch
  • SPECIFIC ACCOUNTABILITIES
  • All customer service task relating to Air Import freehand shipments which secured by Sales department (send shipping instructions to Schenker oversea, check draft hawb with customer+ origin, work with Schenker oversea for amendment and discrepancy if any, tracking and tracing etc ….)
  • Closely liase with Sales, Sales Support and Customer to handle Air Import freehand shipments
  • Receive shipping instructions and book flight as per Sales and Customers’ request
  • Problem and claims solving if any
  • Insurance buying for shipment at request
  • Check correct accouting details from customer and inform to Accountant/Billing team for issuing invoice
  • Tracking and tracing flight schedule
  • Mail S/I (Shipping Instruction) and Hawb to OPS for proper follow up
  • Daily communication and corporation with multiple parties (internal+ external): Customers, Sales, Sales Supports, OPS, plus others etc...to ensure efficient handling and customer sastisfaction for all freehand shipments
  • Back up tasks during her teammate’s absence
  • Flexibility to adapt new tasks assigned by Management according to Dep. and Company‘s demand
  • Customer oriented and hard working
  • Excellent customer service and teamwork
  • Trust worthiness
  • Supportive & friendly
  • Effective and fast learning
  • Able to interact with people, oral and writing communication, interpersonal skills
  • Good influencing, negotiating skills… 2. EXPERIENCE & QUALIFICATION
  • Good and efficient English Communication (speaking and writing)
  • Bachelors in Business Studies/ Foreign Trade/ Economics
  • Airfreight Background and experience in same position at least 4 years, preferable Air Imports,
  • Fast and accuracy, efficient on email and system working
  • Incoterm/shipping term knowledge
  • Ready to work overtime and under high pressure
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Customer Service Executive Resume Examples & Samples

  • Answering of incoming calls and respond to emails
  • Handling of customer enquiries through both telephone and email
  • Handling and responding to emails sent by the authority
  • Managing and resolving customer complaints to achieve customer satisfaction
  • Keying of new customer information into CRM system/ Updating of existing customers’ information
  • Identify and escalate urgent complaints
  • Liaise with the operation department to attend to customers’ complains
  • Follow up with customer calls where necessary
  • Keying in all call information into the CRM system in accordance to standard operating procedures
  • Fulfill other duties as and when assigned by the management
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Customer Service Executive Resume Examples & Samples

  • Committed to caring
  • Responsible to our communities
  • Ready to apply our knowledge and know-how
  • Unique in our background and experiences
  • The drivers of our own success
101

Global Customer Service Executive Spanish Resume Examples & Samples

  • Responding to servicing requests received from clients, as well as those from other business areas and third parties in both Spanish, Italian and English over telephone, fax and email
  • Providing the delivery of world-class service through excellent client servicing and transactional processing
  • Acting as a point of contact for technical and procedural queries in multiple languages
  • Seeking client feedback to monitor service levels and drive appropriate improvements to achieve number one client satisfaction when measured against other banks
  • Overcoming customer objections and handling complaints effectively and ensuring records are maintained to provide a complete record of progress, client contact, and actions taken
  • Fluent spoken and written Spanish, Italian and English communication skills
  • An ability to communicate at all levels both within the Bank and larger business/ corporate organisations
  • Knowledge and understanding of Europe and UK Banking and systems used within Barclays such as Siebel and QMS
  • Proven organisational skills
  • Application: On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready
  • Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
  • Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail
  • Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot
  • Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome
102

Customer Service Executive Graduate Program Resume Examples & Samples

  • Handle customer requests by phone and e-mail
  • Excellent business understanding
  • Experienced with Customer Care, internet and hotel industry
  • Fluent in both written and spoken English and Japanese
  • Available Full-time (40 hrs/week) and flexible in work schedule
  • In possession of Japanese Citizenship, Japanese Permanent Residence or Work Permit
  • You will be graduating in April, 2018
103

Customer Service Executive Resume Examples & Samples

  • 45%
  • Degree holder in Economics/Business Administration or Degree in Shipping or Logistics management
  • Must have at least 2-3years’ experience in logistic, shipping line/freight forwarding/export business/manufacturing
  • Ability to work under tight deadlines, able to motivate others, energetic and able to work under pressure, and independent
  • Possesses strong hands-on experience in shipping arrangement
  • Understand of logistic and shipment process especially on export
  • Technical skills : Preferably with SAP experience in a manufacturing environment
  • Good time management skills to deal with multiple priorities
  • Pro-active / creative and decision making
  • Relationship builder
  • Pro-active and creative in problem solving
  • Supports teamwork
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Customer Service Executive Resume Examples & Samples

  • Take full responsibilities and end-to-end ownership of counter operations
  • Ensure to provide a second-to-none customer service at the counter
  • Engage in constructive problem resolution and provide solutions to counter customers
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Chile Customer Service Executive Resume Examples & Samples

  • Manage effectively customer expectations in normal scenarios and during contingencies
  • Build rapport with customers, by developing a strong relationship, understanding their business needs, and by generating trust via customer mirrors, customer workshops, and any other initiative, aiming at supporting and safeguarding customers business
  • Develop and execute customer service initiatives to make customers feel trusted, cared for, and pleased
  • Be an internal role model by representing the voice of the customer across all functions while protecting Company’s interests
  • Be a motivator, have a positive attitude, good communicator and promote engagement across functions to deliver the best possible experience to our customers
106

Customer Service Executive Mandarin Resume Examples & Samples

  • Independent and customer friendly
  • Fluent in both written and spoken English
  • Fluent speaker of Mandarin
  • Available Full-time and flexible in work schedule
  • Already have work permit in mainland China
107

Customer Service Executive Resume Examples & Samples

  • 3+ years related experience in customer service
  • Strong written, verbal skills in both English and Vietnamese, and telephone skills
  • Understanding of applicable computer systems, such as Microsoft Office and functional specific software
108

Vnc-solutions Customer Service Executive Resume Examples & Samples

  • Receive carrier booking request from customers and place booking with nominated carriers. Share the booking confirmation to customers and trucking agents
  • Manage carriers to make sure they perform as per SLA
  • Manage trucking agents to deliver containers to customers’ warehouse for loading. Troubleshoot and resolve booking & container relating issues / escalations
  • Access to customers’ system to issue commercial invoice for customs declaration
  • Manage customs brokerage agents to declare customs in compliant to the regulation
  • Overall monitor relevant parties & customs process to make sure shipments are loaded successfully
  • Comply with specific customer SOPs/SLEAs and play the role of coordinator to build up these documents
  • Take part/take lead in saving projects generated by the team or per customer’s request
  • Verify 3PL service fee and submit to customer for payment
  • Work out long term solutions for continuous improvement of routing guide compliance & export process
  • Daily report to customers for all on-the-ground relating issues
  • Carry out other tasks assigned by Manager
  • At least 1 years’ experience in a large Operations / Customer service teams with minimum 1 year experience in the Logistics sector with Customer facing experience
  • Working knowledge of SAP is an advantage
  • Familiarity with Damco Policies and Processes relating to the following is preferred
  • Clear & structured when giving instruction or request
  • Confident, strong & smart in negotiation
  • Creative, proactive & aggressive in pushing the issues through
109

Customer Service Executive Spanish Resume Examples & Samples

  • Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
  • Strong computer skills
  • Must be fluent (speak, read and write) in Spanish and English
  • Dependable, enthusiastic
  • Minimum 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc
110

Customer Service Executive Resume Examples & Samples

  • Manage incoming calls and route intra-office calls in a timely and efficient manner
  • Process access to FT.com for leavers and starters of the organization
  • Keep the FT’s telephone directory current by making sure new staff and leavers’ details are updated regularly in Salesforce
  • Provide relevant reports to management as requested
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Customer Service Executive Resume Examples & Samples

  • Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
  • Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
  • Contributing to service transformation and business growth (KPI: Further profitable service revenue)