Customer Service Representative, Service Resume Samples
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Customer Service Representative, Service Resume Samples
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KK
K Kessler
Kaylee
Kessler
99120 Upton Hill
Los Angeles
CA
+1 (555) 368 1487
99120 Upton Hill
Los Angeles
CA
Phone
p
+1 (555) 368 1487
Experience
Experience
Phoenix, AZ
Customer Service Representative Yolobus
Phoenix, AZ
Trantow Inc
Phoenix, AZ
Customer Service Representative Yolobus
- Trains, explains tasks, and assists in the solution of problems
- Performs all other duties as assigned
- Receives, researches, and answers customer inquiries and requests regarding accounts, rates, and services offered
- Mailing schedules and Paratransit applications
- Maintains close liaison with other departments to carry order through to completion
- Analyzes transactions, corrects records, and adjusts errors
- Receive and record comments and complaints, resolving such complaints to the extent authorized
Dallas, TX
Customer Service Representative / Sales
Dallas, TX
Stamm-Jacobson
Dallas, TX
Customer Service Representative / Sales
- Demonstrates company loyalty by promoting the company image and offering suggestions for improvement
- Demonstrate cooperation and teamwork to support team goals through coverage for teammates and problem resolution
- Responsible for management of candidates through the recruitment, hiring and submission process with outside hospitals
- Profile and qualify all initial contacts including but not limited to: incoming sales calls, searching job boards, mail inquiries, referrals, convention & Internet leads
- Provide feedback on current promotions to Advertising team
- Sell realistically & ethically by developing knowledge of competition
- Investigate potential nurse candidate’s background history for legal issues that would make the candidate ineligible for hire
present
Dallas, TX
Order Management Customer Service Representative
Dallas, TX
Grant, Cole and Brakus
present
Dallas, TX
Order Management Customer Service Representative
present
- Participate in On-highway team’s market survey, VOC-collecting and manage promotional give-away item
- Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practices
- Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput
- Hosts customers at local plant for customer visits, witness tests and/or factory tours
- Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes
- Act as single point of contact to the customer for order inquiries
- Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
The Ohio State University
Bachelor’s Degree in Business
Skills
Skills
- Ability to work nights and weekends as LLIS supports stores throughout the country
- Demonstrated knowledge of a variety of retail and sales concepts, practices, and procedures
- Demonstrate ability to build positive relationships with peers, departments and vendors and use those relationships to execute business strategy
- Ability to prioritize and manage commitments and adjust to changing priorities in a fast-paced, dynamic retail environment
- Excellent verbal and written communication skills for presenting information and responding to questions from co-workers, vendors, clients, and customers
- Quick learner with superior project management and problem solving skills
- Intermediate to advanced experience with MS Office (Word, Excel, PowerPoint, Outlook) and experience with retail POS systems
15 Customer Service Representative, Service resume templates
Read our complete resume writing guides
1
Open House Hiring Event Customer Service Representative Resume Examples & Samples
- Contract CSR experience is a definite asset, excellent interpersonal and communication skills
- Is proactive at resolving issues
- 1 -2 years minimum experience in a Customer Service role, Call Center Experience, highly preferred
2
Installation Customer Service Representative Resume Examples & Samples
- Process requests for flooring project measures and quotes for customers
- Schedule measures utilizing contracted Installation Providers (IPs)
- Following measure, create accurate flooring installation project quotes
- Develop and maintain detailed project schedules and timelines to ensure project completion and quality
- Record metrics on completion and quality
- Partner with store associates to deliver sales support and high customer satisfaction through order, delivery, and installation process and if needed, issue resolution
- Call assigned stores daily to give and receive updates
- Update Communication Log throughout shift and forward to stores at the end of each shift
- Assist fellow IPCs daily to ensure all store and customer requests are responded to for maintenance of proper service levels
- Maintain financial records and reconciles invoices and expenses to company standard
- Submit installation invoices for processing throughout the week
- Maintain consistent clear and professional communication with peers, assigned stores, IPs, Regional Managers (RM), and Regional Installation Manager (RIM) for assigned stores and/or region(s)
- Attend weekly conference call with assigned regions and/orstores
- Deliver on all other performance measures that indicate the quality of the sale, margin and customer experience
- Provide feedback to IPs during and after projects as needed to reinforce success
- In partnership with store operations and leaders, provide quality metrics to enhance performance
- Adhere to Standard Operating Procedures (SOP) in the performance of all duties
- Intermediate to advanced experience with MS Office (Word, Excel, PowerPoint, Outlook) and experience with retail POS systems
- Demonstrated knowledge of a variety of retail and sales concepts, practices, and procedures
- Ability to establish trust and credibility to collaborate across functions and while delivering required business results
- Demonstrate ability to build positive relationships with peers, departments and vendors and use those relationships to execute business strategy
- Quick learner with superior project management and problem solving skills
- Excellent verbal and written communication skills for presenting information and responding to questions from co-workers, vendors, clients, and customers
- Ability to prioritize and manage commitments and adjust to changing priorities in a fast-paced, dynamic retail environment
- Ability to work nights and weekends as LLIS supports stores throughout the country
- High school diploma, required
- 2+ years of related work experience, preferably in customer service, project management or product installation roles
3
Customer Service Representative Chester Resume Examples & Samples
- A modern Company requires a modern approach in the way we serve our customers and we are constantly looking for the brightest talent to help make the difference. The position will be responsible dealing with inbound enquiries from customers from multiple channels (e.g. telephone, webchat, social media, video kiosk and face to face). In terms of face to face enquiries you will be required to work across the Cheshire West & Chester borough and may need to travel to another site to provide cover, as and when required
- To provide information, advice and services to customers on behalf of Qwest Services and Cheshire West & Chester Council
- To efficiently and effectively use information technology including a Customer Relationship Management system, MS office applications, call centre technology and the internet as well as shape its development in order to record and maintain an electronic record of customer details and their service requests
- To provide information, advice on services of the council, external agencies and organisations
- To take responsibility for resolving queries or completing action arising from customer enquiries to act as an advocate, to progress and chase on behalf of the customer
- To complete forms on behalf of customers and advise on eligibility for a range of services
- To provide information and advice to back office / service area staff regarding customer needs, and identifying service improvements
- To work as part of the Customer Services Team to provide a cohesive service to the customer
- 5 GCSE’s grades A-C including Maths and English
- NVQ level 2 in Customer Services or equivalent, Microsoft office skills
- Excellent communication skills with the ability to effectively engage with customers and colleagues (internal and external)
- Experience of working in a contact centre or face to face environment with the experience of multi-channel (desirable)
- Flexibility
4
Store Solutions Customer Service Representative Resume Examples & Samples
- Answer calls professionally and route calls to the appropriate resources
- Respond to customers’ inquiries via telephone or email when necessary
- Research required information using available resources and technology
- Maintain customer records by updating loyalty account information
- Perform follow up customer calls/emails when necessary
- Assist employees and customers with access to corporate websites
- Complete call logs and compile reports
- Provide on-the-job training for new employees
- 1 year Customer Service Experience
5
Vans-customer Service Representative Resume Examples & Samples
- Excellent PC and systems skills
- Effective interpersonal skills
- Must be able to manage multiple projects in a dynamic environment
- Intermediate excel skills (ability to run v-look ups, build pivot tables)
- Stamina able to be maintained to manage a work level that may exceed 40 hours per week
- Must possess good judgement and ability to problem solve
6
Vans-customer Service Representative Resume Examples & Samples
- Proactively manages bulk orders, ensures 100% allocation of bulk orders and works with sales to provide statistics related to open bulk orders and call off’s
- Processes and analyzes all EDI documentation
- Coordinate and oversee all aspects of VAS services (ticketing, packing requirements, etc.) provided to key accounts
- Checks product availability, cross sells and looks for add-on opportunities with each order taken
- Identifies and communicates dealer specific issues to the sales representative. Performs research on proof of delivery, short shipments, lost shipments, customer returns and price adjustments
- Keys and tracks credit notes for returned goods, mis-shipments, short shipments and price adjustments. Issues Return Merchandise Authorization numbers after thorough investigation of reason for return.Works closely with accounts receivable dept to track, investigate and resolve compliance issues
- Understanding of EDI (810, 855, 856)
- Understanding of SAP, Cognos, Sharepoint, Outlook
7
The North Face-customer Service Representative Resume Examples & Samples
- Work closely with Sales Management and Sales Agents on a day-to-day basis to ensure excellence in service (order accuracy, on time delivery, returns, invoicing/credits) and to review sell thru statistics and generate auto-replenishment opportunities. Works closely with Sales Department, Purchasing and the Distribution Center to ensure that advertised styles are prioritized
- Coordinate all aspects of preseason order entry work load including organizing the delegation of work to peers, overseeing temporary staff if required and verifying that all key accounts’ requirements are met with respect to order entry. Supports the sales team in the Pre Season selling process, from order receipt to final customer acknowledgement. Monitors and communicates Pre Season order status and inventory allocation for the current and upcoming season. Manages the release of preseason orders to the DC, using system generated reports to meet targeted monthly sales goals
- Coordinate and oversee all aspects of VAS services (ticketing, packing requirements, etc.) provided to FGL
- Ensure communication with buyers at key accounts to facilitate seamless flow of product into their facilities. Ensure ATS’s are secured on time and properly
- Develops a strong understanding of the buy process and works closely with purchasing to ensure order fulfillment
- Works in conjunction with CS Manager to develop and present S&OP specific slides and metrics
- Intermediate Excel knowledge (ability to run v-look ups, build pivot tables)
8
Customer Service Representative / Sales Resume Examples & Samples
- Determine candidate’s eligibility to be employed through Cross Country by qualifying interview and credential prescreen
- Profile and qualify all initial contacts including but not limited to: incoming sales calls, searching job boards, mail inquiries, referrals, convention & Internet leads
- Benchmarks to meet
- Sell realistically & ethically by developing knowledge of competition
- Prioritize and follow-up on all prospects to recruit qualified candidates
- Sell referral bonus to obtain referrals from prospects
- Provide feedback on current promotions to Advertising team
- Ability to listen and communicate effectively
- Ability to learn and apply specific knowledge and technology necessary for the job: company and departmental services, policies, procedures and work processes
- Demonstrate cooperation and teamwork to support team goals through coverage for teammates and problem resolution
- Demonstrates dependability, accountability, and initiative such as self-motivation
- High school graduate required, college preferred
9
Customer Service Representative Flex-seasonal Resume Examples & Samples
- Analyzes problems and offers solutions. Communicates in a professional manner with clarity, using good verbal and written communication skills at all times. Handles customer inquiries and complaints with tact and professionalism
- Provides customer assistance regarding product information as well as warranty related problems. Maintaining an understanding of Uniform regulations, Keep it New (KIN) plans and NEXCOM's policies and procedures as it applies to returns
- Serves as liaison between the merchants, store personnel, distribution and accounting personnel, vendors, and other business partners as necessary
- Stays abreast of product, promotional, and systems developments. Maintaining an understanding of current NEX policies and procedures
- Adapts easily to change, working in a 24/7 environment requiring flexibility to meet unexpected demands. Works as part of a highly motivated customer service team, welcoming feedback while contributing to building team spirit. Assist other Team members as needed
- Works under the general supervision of designated supervisors. Work is performed independently within the framework of established policies and procedures and is reviewed in terms of efficiency, accuracy, conformance and compliance with PII, PCI, ASER and other written policies, procedures and instructions
- Adheres to prescribed telephone and e-mail etiquette/scripts, utilizing the Standard Operating Procedures as defined by management
- Processes orders for authorized patrons as defined in the Armed Services Exchange Regulations (ASER)
- 1 year progressively responsible experience in retail, call center, or other related sales performing the kind of duties, which constitute the principal work of the position to be filled
10
Lipa-customer Service Representative Resume Examples & Samples
- Reach out to customers and verify account information
- Greet customers warmly and ascertain problem or reason for calling
- Assist with placement of orders, refunds, exchanges; cancel or upgrade accounts
- Take payment information and other pertinent information such as address and phone numbers; provide company information & services
- Complete at least 2 years of college without back subjects
11
Breast Pump Customer Service Representative Resume Examples & Samples
- Review order to ensure all information entered by Customer Service was entered correctly
- Verify insurance coverage, obtain authorization or referral and obtain additional supporting medical documentation, whichever the customer’s insurance dictates
- Prepare and send medical documentation requests to the customer’s physicians
- Contact all patients that have an Out-of-Pocket expense and review benefits
- Update the ordering physicians office if there is going to be a problem with the order (i.e. Patient does not have coverage)
- Validate codes and fees
- Prioritize urgent or emergency orders
- Closely monitor the MCS Master Files
- Log CMNs and PARS
- Work with authorization team and Order Processing Team Leader to develop plans to organize tasks or address problems
12
Customer Service Representative Austria Resume Examples & Samples
- Responsible for order management during the whole process of order life cycle - order entering to JDE, checking the order
- Based on customer request checking the availability of the inventory
- Follow up with the customer
- Backorder reporting
- Processing the orders of consignment stock
- Support physical consignment checks (resolve discrepancies in cooperation with the sales team)
- Credit order management - If applicable in cooperation with Bids and Tenders ensuring correctness and reliability of price information in the system - price revision, adjustments
- Ship to creation and maintenance in address book
- Complaints to returned goods management and documentation handling and problems solving (Biokits, communicate with QA dept.)
- Coordination of FCA
- Additional office duties such as archiving and categorizing relevant documents
- Advanced computer skills including usage of MS Office Suite
- Experience with an ERP software (e.g. JDE) preferred
- Good written and verbal communication skills and interpersonal relationship skills
- Availability to work under pressure
- Good problem-solving and critical thinking skills
- Ability to work effectively in a cross-functional team environment
- Ability to manage confidential information with discretion
- Excellent customer service skills with ability to negotiate and resolve difficult situations
- Ability to build and maintain strong relationships across the organization to influence and achieve objectives
- Ability to prioritize competing objectives in a fast paced environment
- Critical thinking and challenging status quo
- Basic organizational skills
- Availability to travel for shorter period of time
13
National Accounts Customer Service Representative Resume Examples & Samples
- Communicates concise and accurate information
- Confirms understanding of customer needs, issues, and requests
- Uses authorized system to gather information, provide information, and/or update customer records
- Provides standard information and education regarding service options, charges, billing, and contracts
- Adheres to service and operational standards established for the call center, including quality, productivity, Service Machine, safety and timeliness goals
- Experience: 2 years of customer service experience (in addition to education requirement)
- Computer skills - MS Office, Typing Skills
- Prioritizes and plans work activities
- Balances team and individual responsibilities and helps build a positive team spirit
14
Customer Service Representative, Sparwood BC Resume Examples & Samples
- Provides first point of contact to customers and aids with all parts related inquiries
- Responsible to provide accurate quotes for mine sites and shop
- Receives, processes and revises all purchase orders from the customer and major shut down orders to ensure accuracy of ordered parts
- Manages effective communication with external and internal customers to effectively resolve problems and issues that affect orders and delivery
- Processes returns and credits from the customers, both external and internal
- Enter and maintain data into Component Tracking System and generate various reports as needed
- Daily contact with Planning, Purchasing, and Maintenance departments from each mine site
- Provide strong customer support and build positive relationships to enhance business opportunities with both internal and external customers including travel to customer sites
- High School Diploma Graduate
- Journeyman Parts tickets would be an asset
- Candidate must have exceptional customer service skills and some background or experience in parts would be considered an asset
- Candidate must be self-motivated, detailed orientated and have a high level of accuracy, as they will be responsible for updating and maintaining various systems
- Strong organizational skills with the ability to multi task and meet tight deadlines would benefit the successful candidate
- Solid analytical, critical thinking skills and problem solving skills
- Up to 10% travel or as required
15
Customer Service Representative Shift Resume Examples & Samples
- We offer additional in-house training and shadowing
- We provide one-on-one coaching and feedback to help develop your skill set
- We provide leadership training opportunities
- Follow-up of customer cases and escalations to management, other departments, customers, etc. and posts resolutions to case records
- Generates reporting daily, weekly, monthly, and quarterly regarding agent performance metrics, customer call detail, resolution status, and historical trends
- Creates, prints, addresses and mails response letters to customers as needed
- Achieves phone management metrics as determined for Contact Center Representatives
- Other duties assigned as needed
16
Customer Service Representative Yolobus Resume Examples & Samples
- Receives, researches, and answers customer inquiries and requests regarding accounts, rates, and services offered
- Follows-up on customer inquiries and research to assure satisfactory completion
- Monitors, evaluates, and presents solution to potential problem areas
- Trains, explains tasks, and assists in the solution of problems
- Maintains close liaison with other departments to carry order through to completion
- Analyzes transactions, corrects records, and adjusts errors
- Yolo County Specific
- Professionally, courteously, and proficiently handle customer inquiries
- Receive and record comments and complaints, resolving such complaints to the extent authorized
- Mailing schedules and Paratransit applications
- Screen and register clients for ADA service
- Schedule Paratransit trips per customer request in compliance with ADA laws
- High school of college courses in computers, English, or business is helpful
- 2 years customer service or basic office experience preferred
- Basic to intermediate computer knowledge/PC experience helpful
- Proven interpersonal skills dealing with the public required
- Pleasant telephone voice/manner
- Strong verbal communication and listening skills are required. You must be able to speak English. Bi-lingual speaking skills may be required at some locations
- Excellent written communications skills a must
- Ability to interact professionally and friendly with internal customers on all levels and be able to work well with diverse groups
- Ability to deal patiently and friendly with external customer problems and complaints and remain courteous when faced with difficult or angry customers a must
- Must be a team player yet able to work well independently
- Must be able to work on various shifts or flexible work schedules
- Must be able to handle multiple tasks and work well under pressure
- Must have familiarity of local service area
- 100% of work is accomplished in doors and in air conditioned or well ventilated facilities
- May be asked to travel to company functions or for outside training
- Customer service representatives generally have a workstation or cubicle space equipped with a telephone, headset, and computer. Work environments are generally noisy and the employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen
17
Customer Service Representative Product Care Resume Examples & Samples
- Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit
- Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution
- Able to manage internal/ external customers who are under stress
- Desire to challenge current processes for improvement
- Strong analytical skills, adept at problem solving and managing escalations
18
Customer Service Representative, Eatoncare Resume Examples & Samples
- Bachelor’s degree or a Diploma from an accredited institution
- A minimum of 1 year customer facing / customer service support experience
- Ability to work in Canada without company sponsorship
19
Loss Draft Customer Service Representative Resume Examples & Samples
- Reviews paid receipts, contractor bids, and proposals to ensure that prior funds released have been utilized for current home repairs
- Orders and follow-ups on property inspections by entering required information into inspection companies systems and specifying appropriate type of inspection
- Responds to leader or borrower questions relating to claims check processing by researching information and distribution status
- Reviews loan history and perform loan checks to ensure loan payments are current and do not contain any stop codes, second liens, or any other discrepancies or delinquencies prior to the release of the claim funds
- Tracks and monitors the status of all claims
20
Patient Customer Service Representative Resume Examples & Samples
- Assess each reported AE for serious or non-serious classification as per FDA regulations. Elevate serious reports appropriately to Customer Care Assistant III/Team Lead
- Use tact and judgment in communicating, assess complexity of complaints, and provide appropriate reimbursement on a case-by-case basis
- Strong computer proficiency in Microsoft Office Suite including Word, Excel and Outlook
21
Customer Service Representative / Start Date Resume Examples & Samples
- Initial screening of requests based on guidance given by online prior authorization tools
- Approves prior authorization requests if the data collected meets the approval specifications
- Independently responds to contacts ranging from routine to moderate complexity. May seek assistance with health care professional services issues of substantial complexity
- 1+ years of customer service experience analyzing and solving customer problems required; call center experience a PLUS
22
Onsite Macy s Customer Service Representative Resume Examples & Samples
- Minimum of 2 years customer service experience in a direct contact environment
- Ability to work a flexible schedule including overtime, weekends and holidays as may be required to meet business demands
- Minimum of 3 years of experience in Customer Service with a concentration in logistics & supply chain or related field or internal BGS experience of a similar nature
- Minimum of 3 year of experience using MS Office and Windows applications
- A valid firearms permit or ability to pass applicable firearms licensing requirements if required
- Must be 21 years or older
- Able to lift up to fifty (50) pounds when necessary
- Excellent computer skills to include Microsoft Office applications
- Demonstrated record of achievement as a self-starter and team-player
- Excellent detail orientation and follow-up skills
- Professional, positive demeanor
- Excellent customer service
- Excellent interpersonal and analytical skills as well as working collaboratively with others
- Customer focused and able to multi task in a fast paced environment
23
Commercial Lines Customer Service Representative Resume Examples & Samples
- Prepare initial renewal review document. Obtain loss history and experience modification factors; generate, reformat, and update document accordingly
- Assist in preparing for upcoming renewal by updating agency management system with vehicle schedules, driver schedules, certificate holders, and additional interests
- Process endorsements, audits, dividends, respond to accounting criticisms, and invoice these items as needed. Update information in agency management and document management system as part of these processes
- Issue Certificates of Insurance, Evidence of Property forms, Auto ID Cards, change request forms, renewal certificates, and various other insurance forms as requested
- Provide backup for switchboard, mail processing, and to other CSRs
- Assist with training of new employees in the CSR role
- Perform other tasks or projects as needed/assigned
- Ability to meet the requirements necessary to obtain a Property & Casualty insurance license within an agreed period of time after date of hire
- Previous experience in a Customer Service related position
- Good oral and written communication skills
- Job requires attention to detail and being thorough in completing work tasks
- Ability to work with others in a group or team setting
- Personal computer skills using Microsoft Office Suite
- Physical ability to conduct local travel
24
Seafreight, Customer Service Representative Resume Examples & Samples
- Provide first level, front line communication to clients and Kuehne + Nagel offices to meet customer service and administration requirements. Communicate in a proactive, prompt, professional manner
- Pursue continuous improvement opportunities
- Liaise with sales team in order to understand customers’ needs and expectations
- Support the SOP / CP (customer profile) creation within KN organization and update the system Business Profile
- Maintain frequent contact and visit customer(s), participate in customer meetings and Quarterly Business Reviews as required
- Develop new business opportunities in conjunction with the local sales team
- Ensure all documentation processing is performed according to client requirements in an accurate and timely manner
- Ensure customer quotations are available, review selling and buying rates to maximize GP
- Arrange bookings as per customers’ requirements and communication for specific client service requests
- Document, investigate and resolve customer concerns in a timely fashion, document shipping errors
- Prepare and distribute customer tracing reports, Coordinate KPI reports
- Arrange for customer payment of transportation, storage and any other related charges
- Arrange for insurance coverage for cargo. Gather customer claim documents and facts if claim is involved
- Close and review file to ensure all internal processes are adhered to
- Follow policies, procedures, standards, and ensure compliance with transport regulations
- Review Work Instructions periodically and update as required to reflect changes and ensure compliance with the QMS/ISO
- Other duties as may be assigned from time to time by the Company
- College diploma or University degree in business, Transportation Administration or International Commerce preferred
- 2+ years’ experience in the Freight Forwarding / Transportation industry operations or customer service
- Excellent customer service experience
- Working knowledge of Incoterms and payment terms
- Effective communication and interpersonal skills with the ability to actively listen
- Ability to follow defined procedures and standards while learning new tasks, assignments, and processes
- Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines
- CIFFA I + II certificates is considered an asset
- Advanced computer skills, including full proficiency with Microsoft Office Suite (Advanced Excel)
25
Customer Service Representative Float Resume Examples & Samples
- Cash Checks, process deposits, withdrawals, transfers and negotiable instruments
- Process night deposit
- Assist Customers in reconciling accounts, closing accounts, changing addresses
- Exhibit proficiency and accuracy in cash handling skills including counting, posting, balancing and buying and selling responsibility
- Refers the customer to the appropriate department for further assistance
- Must be flexible and adaptable to many different personalities when moving from branch to branch
- Interpersonal skills to meet and greet the public in a friendly, courteous manner responding to a variety of situations with professional discretion
- Good basic math skills to ensure the maintenance of complete, accurate transactions and balancing records
- Skill to operate a calculator, computer keyboard, and/or a typewriter, as well as other basic office equipment
- Bank Secrecy Act
- Economic Sanctions
- Electronic Fund Transfer Act (Regulation E)
26
Customer Service Representative Various Shifts Resume Examples & Samples
- O Learn Ralph Lauren products and lifestyle in order to respond to inquires about the current season of merchandise featured on Ralph Lauren Corporation websites
- Must pass a Color Deficiency test
- Must pass Grammar and Writing Assessments
- Post high school education preferred
- One year of recent Customer Service experience is a plus; preferably within a revenue-generating inbound Contact Center environment
- Previous retail experience is a plus
- Internet savvy, with the ability to navigate through multiple browsers and various search engines
- Solid keyboard and computer skills - including Microsoft and Windows based programs
- Ability to work in a fast paced environment under the direction of a Team Manager
- Excellent verbal and written business communication skills
- Professional, flexible, positive team player
- Ability and willingness to learn new skills and technologies
- Passion for providing great service to customers
- Must be able to work weekends, evenings and holidays
- Bi-lingual in Spanish or Canadian French is a strong plus
27
Customer Service Representative, Kohler Mira Resume Examples & Samples
- It goes without saying….confident telephone manner
- Experience in a customer contact/interaction role
- Confidence with computers / SAP an advantage
- Common sense
- Experience in cross selling/sales
- Good communication skills, excellent written English is a must
- GCSE A-C Maths and English
28
Web Customer Service Representative Resume Examples & Samples
- Process new customer orders using a web-based order entry system in a timely manner
- Review orders for accuracy and completeness
- Follow up with Sales to clarify customer requirements
- Follow up with warehouse for timely execution of order delivery
- Ensure that customer requirements are met on a timely basis
- Maintain a high level of accuracy with respect to all activities
- Report all issues to Warehouse Manager in a timely manner
- Meet all monthly, quarterly and yearly financial shipping goals as set forth in weekly plans
29
Customer Service Representative Taos Resume Examples & Samples
- Understand and communicate rental terms and conditions, vehicle features and other services
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
30
Customer Service Scheduling Representative Resume Examples & Samples
- Associate degree with medical certification preferred
- Medical Terminology classes or two years experience with Medical Terminology
- Two years of Computer experience preferably in Windows (2000) environment. Ability to pass a training aptitude test
31
Class B-customer Service Representative Resume Examples & Samples
- Prepare daily reports of fuel, oil, and accessory sales
- Order stock, price and shelve incoming goods
- Occasionally perform minor repairs such as, install mounted tires, replace or rotate tires and complete preventative maintenance repairs
- Basic computer skills preferred for data entry into maintenance systems
- Willingness to travel within district (close geographical area), work the required schedule, work at the specific location required, complete Penske employment application, submit to a reference verification (to include past employment and education) are required
- While performing the duties of this job, the associate will be required to move frequently, stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg
32
TFF Customer Service Representative Resume Examples & Samples
- Verifies and manages orders for all departments for next day delivery via fax, electronic, online and email
- Identifies and calls all stores that do not have orders in by cut-off time
- Checks for key items and quantities
- Completes substitutions, allocations, duplicate orders and item reports daily
- Handles and enters all plus outs for key accounts
- Assists Key Account Mangers in achieving the overall goals for the company
- Maintains open lines of communication between the department and manager to address all concerns
- Processes and enters claims for return merchandise to the plant
- Checks weekly advertisements, confirms stores have ordered advertised product and checks inventory levels
- Assists customer service with telephone queue overflow when needed
- Checks the mail room and customer service mail
- Attends food show and books orders
- Performs other job duties as required
- Two to four years related experience and/or training; or equivalent combination of education and experience
- System Implementation preferred
- Knowledge of Microsoft Excel; IDS systems; Power Sell software; EDI software and Microsoft Outlook
- 10 key skills
- Language Ability
33
Patient Financial Services Customer Service Representative Resume Examples & Samples
- Completes assigned work lists and customer correspondence weekly
- Informs supervisor of all potential problems and issue immediately
- Resolves conflict to achieve the best solution with team members
- Uses ethical behavior with all internal and external customers
- Ability to perform processes, including but not limited to, batching Financial Assistance correspondence/documents, processing Financial Assistance adjustments, processing Financial Assistance determination correspondence, updating accounts
34
Data Entry Customer Service Representative Resume Examples & Samples
- Maintain item data maintenance by store using web form to view, add, or change all items that are active for stores. The web form is user friendly and they will allow for large uploads in excel
- Understand business processes by functional area to ensure complete and accurate item set up - Understanding the flow and structure of item data and the multiple systems it impacts
- Ensure product stewardship compliance with brand and channel specific items - Checking the brand of the item and store and if necessary getting appropriate approvals or asking marketing if the product is available for the store’s channel
- Work with Supply Chain to ensure accurate sourcing by item for over 900 company-owned stores - making sure the store has all items sourced to the correct stocking location (info provided by demand planning)
- Participate in mass review of store item data - comparing current setup to the distribution center stocking strategy to ensure accuracy, will be in batches of 20K-50K totaling hundreds of thousands of records
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Field Based Customer Service Representative Resume Examples & Samples
- Conducts site surveys and waste audits to determine trash, organics, manure and recycling service levels and making recommendations on size and location of bins. Fully understands the rate structure of the City of LA contract to assist customers with the decision-making process
- Possesses extensive knowledge and understanding of contract obligations, included but not limited to pricing, diversion, reporting and operations
- Ability to influence commercial customers by communicating the importance of obtaining the City of Los Angeles Franchise/Waste Management services
- Understands customer’s needs and provides appropriate marketing material and pricing plans, identifying customer needs and interests to determine the best sales strategy and identifying potential objections with plans to address during the site visit
- Matches Waste Management services with customer needs by demonstrating knowledge of customers, pricing and competition; effectively communicates pricing and service strategies; proactively engages other Waste Management business opportunities, referring internally as appropriate
- Educates commercial establishments and multi-family dwellers on the importance of recycling and all City, State, and Federal mandates
- Arranges for new services and conducting on-site training programs with customers
- Assists in the development and dissemination of public education and marketing pieces for WM’s programs
- Cultivates and improves community partnerships by attending and participating in public events, meetings and other programs on behalf of the company
- Identifies potential organizations and partners involved with food rescue and resource recovery
- Regular weekend and evening event work may be required
- Education: High school diploma or GED (accredited)
- Experience: 1 year of work experience that includes aspects of customer service and interaction (in addition to education requirement)
- Strong organizational, customer service, writing and communication skills
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day
- Required to exert physical effort in handling objects less than __ pounds rarely
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely
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Order Management Customer Service Representative Resume Examples & Samples
- Provide consultative, pre-sales support information to customers (lead time, availability, minor technical support, policy), making recommendations and providing guidance
- Performs order management functions for a specific set of customers/accounts; responsibility for the entire order life cycle (special pricing discounts, change order & cancellation processing, invoicing/credit memos)
- Act as single point of contact to the customer for order inquiries
- Possess general understanding of logistics, transportation, warehousing needs of assigned customer base
- Liaises with internal production, planning & materials teams to ensure prompt, accurate and timely order throughput
- Communicate with staff from other areas in the organization such as production, warehouse, or logistics to confirm the status of orders and resolve customer complaints
- Support OMCS departmental goals and initiatives to become a more proactive customer support organization: develop, document and enhance standard sales administrative practices as they pertain to customer communication, manufacturing communication and order throughput processes
- Identify ideas and develop proactive communications to assigned customer base, regarding processes, policy and / or best practices
- Hosts customers at local plant for customer visits, witness tests and/or factory tours
- Communicate with OEM accounts to get sales info, engine/vehicle inventories and vehicle operation plans and analyze the data
- Compile and analyze market/OEMs’ data for the SBP/APP/AOP procedures
- Understand FX movements and reflect in price adjustment actions
- Manage AR and past-due with OEMs and regular updates to corporate teams
- Participate in On-highway team’s market survey, VOC-collecting and manage promotional give-away item
- Foster Open Communication - Demonstrated results indicating deep knowledge of fostering open communication. Expresses reactions and opinions without intimidating others
- Actively encourages others to express their honest views, even contrary ones and listens actively to all viewpoints. Encourages others to share information in an organized and effective manner
- Must possess strong oral and written communication skills
- Manage Execution - Must have strong ability to multitask and prioritize based on customer demand and workload
- Technical Skills - General understanding of order entry processes, systems and overall customer support functions. Knowledge of production planning and back office functions, an international trading knowledge, basic financing and FX understanding and knowledge
- Personality – Proactive mind sets with winning spirits. Open-minded and outgoing personality
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Student, Customer Service Representative Resume Examples & Samples
- An eForm application
- A copy of current class schedule
- Must be an FRCC student enrolled in at least 6 credits for the summer semester
- Must be able to maintain confidentiality of student records
- Reliable/dependable
- Ability to work with a diverse student population
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Csc-customer Service Representative Resume Examples & Samples
- Assists customers telephonically and non-telephonically with service and support issues
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention
- Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Luxottica Retail expectations
- Uses courteous and professional language
- Works effectively in a team environment
- Creates a win-win resolution to problems
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
- Associate degree or higher
- Previous experience in a telephonic or personal customer contact position
- Luxottica Retail store/field experience
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Customer Service Representative Internship Resume Examples & Samples
- You'll receive and enter orders into the appropriate Oracle Manufacturing System, in a timely and accurate matter
- You'll coordinate the customer requests ship dates with Production, Production Scheduling, Material Planning and Inventory Control departments
- You'll make sure that the entire shipment process to the customer runs smoothly and without issues, and keep a good communication with the warehouse, customers and forwarders representatives in case that any issues should occur
- You'll provide proper instructions to the warehousing department on outbound shipments
- You'll be responsible for handling all relevant correspondence (e-mails, faxes, phone calls, etc.)
- You'll act as a liaison to customers and agents concerning product assortment, delivery, pricing and other inquiries
- You'll act as a liaison between customer and other departments concerning delivery, pricing and other non-technical inquiries
- You'll be responsible for maintaining customer master data information files and ensure that are complete and at any times accurate
- You'll perform other administrative tasks as required
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Orderwriter / Customer Service Representative Resume Examples & Samples
- College Education in Architectural Technology or similar program
- Experience in the field of doors is an asset
- Knowledge of LEED is an asset
- Knowledge of software series MS Office
- Strong knowledge of Excel is required Framework conditions and exercise work
- Ability to work with frequent interruptions for questions of internal and external customers
- French speaking is an asset
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Contracts & Customer Service Representative Resume Examples & Samples
- Prepare reports for Sales Team in addition to other related reports
- Interacts with all levels of the organization and external contacts/customers on a daily basis
- Timely and accurate entering of new orders and amendments into Sales Order System
- Insure orders match quote (price & delivery)
- Interacts with customers via telephone and person contact on all issues regarding service
- Support Field Sales Representative in various aspects of sales program
- Minimum 5 years of experience, aerospace industry preferred
- Attention to detail is critical component to this position
- Strong interpersonal skills are a must
- Ability to work independently under general direction on a variety of special projects
- Maintains confidentiality of all information and files
- Ability to work well with number and quantitative information
- Excellent time management and prioritization skills
- Outstanding Microsoft Word, Excel and PowerPoint skills required
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Truck Rental Customer Service Representative Resume Examples & Samples
- At least 1 year of sales and customer service experience required
- Prior experience in trucking, logistics, and/or business to business sales is a plus, but not required
- Must have a valid driver's license with no more than two points and/or at fault accidents in the past 3 years
- No drug or alcohol related convictions on driving record in the past 5 years (ie., DUI/DWI)
- Must be available to work between 7:00 AM and 5:00 PM, Monday through Friday, 40 hours/week
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Customer Service Representative Dealshield Resume Examples & Samples
- Follow Customer Service team guidelines, shifts/schedules and other policies set by the DealShield Customer Service Manager
- Work with others on the Customer Service team with a ‘one team’ philosophy, supporting other DS-CSR’s and the DS-CSM, as appropriate
- Follow-through on commitments to customers, team members, others on the DealShield team and to DealShield management
- Make time for learning and professional growth
- Embrace discussion and feedback by and from all team members to encourage participation, buy-in and open communication
- Perpetuate a culture of personal responsibility and accountability
- Minimum of 2 years of contact center experience, including working in a metrics driven environment
- Automotive, sales or business-business experience a plus
- Strong communication and interpersonal skills required
- Strong time/task management skills required
- Strong analytical and problem solving skills required
- Ability to prioritize, multi-task and meet deadlines required
- Ability to maintain stable performance and composure under pressure or opposition (such as time pressure or situation/solution ambiguity)
- Arrive to scheduled shift on time and focus on tasks at hand
- Outstanding reliability and follow-through
- Proficiency with (or ability to quickly learn) call center systems, such as I3 Call Center software, SalesForce.com tools, etc
- Proficiency with (or ability to quickly learn) MS Office products and related software programs is essential
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Purina Customer Service Representative Resume Examples & Samples
- Customer Operations Representative dedicated to meeting the requirements and expectations of customers that include Order entry, pricing and product inquiries, product availability and reporting quality concerns
- Establish and maintain effective customer relationships with exceptional customer service and best in class telephone skills
- Execute best Order Management practices in accordance to our Standard Operating Procedures (SOP)
- Ensure order life cycle is followed through to completion that is accurate and void of entry and pricing errors
- Demonstrates high standards of integrity, business ethics, and personal accountability
- Builds solid working relationships with all cross function business units with diplomacy, and tact to gain alignment satisfying customer requirements and continuous improvement
- 3+ Years of comparable Customer Service Experience
- Intermediate Microsoft Office skills (Excel, Outlook, Word)
- JD Edwards E1 ERP
- Customer Relationship Management (CRM) application
- 4 year degree in Business, Communications, Ag or other related field
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Customer Service Representative, Nationals Resume Examples & Samples
- Excellent attendance and positive attitude
- Careful attention to detail and accuracy
- Fundamental knowledge of accounts receivable
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Servicing Customer Service Representative Resume Examples & Samples
- Confer with customers by telephone or in person in order to provide information about products and services
- Maintain accurate records of all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken to resolve any problems
- Resolve customers’ service or billing requests and comments
- Resolve product or service issues by clarifying the customer’s request, determining the cause of the request, selecting and explaining the best solution to solve any issues, expediting correction or adjustment, following up to ensure resolution
- Contact customers in order to respond to inquiries or to notify them of claim investigation results
- Refer unresolved customer grievance or inquiries to designated departments for further investigation
- Maintain customers’ records by updating account information
- Focus on resolving customer requests in the initial call (first call resolution)
- Recommend process improvements as items are discovered responding to customer requests
- Perform all other duties as requested or assigned
- Desire to take personal responsibility to complete tasks and solve problems
- Ability to perform tasks and complete projects with minimal supervision
- Represent Stonegate Mortgage Corporation in a professional manner by dressing professionally daily while in the office or when attending events
- High school diploma required; college degree preferred
- Minimum of two years' Customer Service experience
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Temp Servicing Customer Service Representative Resume Examples & Samples
- Confers with customers by telephone or in person in order to provide information about products and services
- Keeps accurate records of all customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as action taken to resolve any problems
- Resolves customers’ service or billing requests and comments
- Resolves product or service issues by clarifying the customer’s request, determining the cause of the request, selecting and explaining the best solution to solve any issues, expediting correction or adjustment, following up to ensure resolution
- Contacts customers in order to respond to inquiries or to notify them of claim investigation results
- Refers unresolved customer grievance or inquiries to designated departments for further investigation
- Maintains customers’ records by updating account information
- Focuses on resolving customer requests in the initial call (first call resolution)
- Recommends process improvements as items are discovered responding to customer requests
- Practice Stonegate Mortgage Corporation Core Values
- 4 year college degree preferred
- Minimum of two years of Customer Service experience
- Familiarity with Customer Service database operations
- Mortgage industry and/or Financial Services experience is a plus
- Ability to handle customer grievances or inquiries in a professional manner
- Ability to multitask and effectively manage time
- Ability to communicate effectively – both in written and verbal form
- Desire to have a basic understanding of the mortgage process/industry
- Ability to stand and sit for periods of time and to move intermittently throughout the workday
- Strong speaking and listening skills
- Ability to interact with others, both in person and through phone, e-mail, and written correspondence
- Ability to perform focused work with close attention to detail
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Customer Service Claims Representative Resume Examples & Samples
- Obtain information and maintain records of accidents or personal property losses for policyholders and claimants through telephone and written reports
- Arrange appraisals, review appraisal reports and communicate with policyholders, claimants, physicians, medical providers, attorneys and repair shops
- Secure essential facts about accidents, assess liability and compensability, negotiate settlements and explain denials to policyholders and claimants
- Register claims, update status notes, establish target dates, schedule appointments and release payments on an automated system
- High School diploma or equivalent plus 1-3 years of related customer service experience
- Proficiency in understanding basic policy and contract coverage
- Ability to recognize questionable coverage or contract situation which may necessitate supervisory involvement
- Strong oral and telephone communication skills
- Licensing required in some states
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Customer Service Representative Float Resume Examples & Samples
- 2 + years banking experience
- Excellent math skills
- Back up New Accounts experience
- Jack Henry proficiency
- Previous knowledge of MWB products and services
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Customer Service Representative, Service Resume Examples & Samples
- Generate quotations/proposals for service/repair/overhaul systems
- Order processing for parts via Nordson B2B using Xaloy Enterprise System
- Generate sales invoices to customers
- Manage and allocate service jobs for field service engineers and technicians
- Handle customer inquiries on complaints, quotation, product price & availability
- Generate monthly service report and other analysis reports
- Stand-in for Customer Support for Sales
- Other job enrichment duties as assigned by the superior.
- Min 2 years' working experience. Experience in marketing will be an added advantage
- Degree or Diploma in Business Administration, Marketing or Science
- Good analytical and problem‐solving skills
- Positive and genuine interest to serve attitude
- Good verbal & written communication skills in English
- Independent, good team player with good interpersonal communication skills
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Purina Customer Service Representative Resume Examples & Samples
- Professional and pleasant telephone skills
- Escalate issues timely for efficient resolution
- Maintain a positive representation of the company at all times
- Advanced order management skills
- Act as the liaison between customers, sales, supply chain and manufacturing
- Advanced knowledge and understanding of customer service standard operating procedures (SOP)
- Solid knowledge of Sarbanes-Oxley (SOX) compliance
- Experience with Customer Relationship Management (CRM) for tracking customer call activity and Service requests for process improvement
- Identify trends related to process issues and make recommendations for process improvements
- 1-3 years of comparable Customer Service experience
- Proficient skills in Microsoft Office (Excel, Outlook, Word)
- Intermediate Microsoft Office skills (Excel, Outlook, Word) ·
