Customer Service Engineer Resume Samples

4.5 (109 votes) for Customer Service Engineer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer service engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
DA
D Abshire
Dayana
Abshire
35067 Stephania Pass
Chicago
IL
+1 (555) 625 1289
35067 Stephania Pass
Chicago
IL
Phone
p +1 (555) 625 1289
Experience Experience
Phoenix, AZ
Customer Service Engineer
Phoenix, AZ
Witting, Frami and Heaney
Phoenix, AZ
Customer Service Engineer
  • Monitors and tracks the repair status of inoperative equipment and documents maintenance activities utilizing the logistics management data base system. Documenting maintenance activities includes but is not limited to: repair action documentation, issuing, returning, and adjusting inventory, insuring inventory records are up to date and accurate, and other material control duties as assigned
  • Could be up to 25% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
  • Process Management
  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
  • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
  • Perform full range of on-site maintenance and repairs on assigned products including; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance
  • Interfaces with senior level decision-makers within the customer account to apply retention strategies
Phoenix, AZ
Customer Service Engineer MD
Phoenix, AZ
Hyatt Inc
Phoenix, AZ
Customer Service Engineer MD
  • Healthcare informatics, radiology workflow, service management, IT industry background a plus
  • Follows Company and department policies, procedures and guidelines in performing daily work assignments
  • Complete quality records of all work activities in the service management application
  • Collaboratively work with sales and service team to ensure successful work and satisfied customers
  • Performs installations, maintenance and repairs on Company products at assigned customer sites in accordance with QSR guidelines
  • Perform maintenance and repair of x-ray systems in accordance with Quality System Regulation guidelines
  • Identifies and develops new service contract opportunities in order to increase service business revenue
present
Dallas, TX
Senior Customer Service Engineer
Dallas, TX
Stracke LLC
present
Dallas, TX
Senior Customer Service Engineer
present
  • Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
  • Have basic TCP/IP and network knowledge, including meaning of IP addresses, simple IP tools such as ping, ipconfig, tracert
  • Undertakes pre-sales and/or post-sales technical support including commissioning, installation, testing, and maintenance service to customers
  • Handling disputes coming from auto-generated invoices ISLC related
  • Be an on-site subject matter expert to customer’s technicians, engineering and management, representing Rockwell Collins in the assigned region
  • Undertake pre-sales and/or post-sales technical support including installation, testing and maintenance service to customers
  • Create, update, close & manage reporting for Siebel SRs to ensure strict adherence to processes
Education Education
Bachelor’s Degree in Appropriate Discipline
Bachelor’s Degree in Appropriate Discipline
Southern Illinois University Carbondale
Bachelor’s Degree in Appropriate Discipline
Skills Skills
  • Good professional quality and professional ethics, with a high sense of responsibility
  • Ability to sell, good teaching skills, good team worker
  • Professionally represent Xerox as responsive, reliable and customer – oriented
  • Able to recognize and attend to important details with accuracy and efficiency
  • Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance with GC or LC Products and Solutions
  • Able to build solid, effective working relationships with others
  • Able to quickly learn new systems and technology
  • Able to use a 10-key quickly and accurately
  • Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels
  • High quality inter-personal skills. Good communication skills
Create a Resume in Minutes

15 Customer Service Engineer resume templates

1

Cmee Customer Service Engineer Resume Examples & Samples

  • Work with customer to resolve pre/post launch issue and manage customer expectation
  • Reviewing new platform features and assess HVM test risk, identify gaps and where needed, drive development of manufacturing solutions from Intel Business Unit or Technology Development groups
  • Generating enabling plan for each of these new platform features that require a factory to be ready
  • Leading cross-divisional and cross company forums (ODM/OEM, third party test vendors, internal Intel group)
  • Ensuring successful deployment and integration of HVM test into our HVM customers
  • Tracking and driving closure on all HVM factory test and product related test issues
  • Defining and developing customer HVM test requirements document
  • Defining and improving engineering processes to increase product quality and team efficiency
  • Exploration and implementation of new manufacturing methodologies and technologies
2

Senior Customer Service Engineer Resume Examples & Samples

  • Supporting Avaya Communication Manager solutions is crucial in this role to a level 3 standard
  • An individual contributor who provides expert post-sales support of software and/or hardware systems, sub-systems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities
  • Acts as the SME for complex issues and is the internal representative in critical escalations
  • Proactively reviews customer networks and determines where there may be issues by using multiple combined SW / HW components or cross multiple platforms using multiple protocols
  • Works with management and teams to implement
  • Displays expertise in industry protocols, solutions and customer situational management
  • Independently works on problems of diverse scope
  • May include lab management, mentoring lower level engineers, project management
  • Bachelor’s degree or equivalent industry certifications/accreditation
  • Typically requires at least 5 years of experience
  • Experience in supporting Avaya Communication Manager solutions to a level 3 standard
  • Day 2 maintenance troubleshooting support skills and experience, ideally to a Tier 3 level, within large enterprise/blue chip/Fortune 500 customer environment
  • Any relevant Avaya Certifications / Accreditations would be an advantage
  • Any additional areas of Avaya Unified Communications and or contact centre skills, experience or certifications would also be an advantage
  • Any additional skills and experience with Day 1 Design, Implementation and or Configuration would also be an advantage
  • Strong customer management and communication skills, both written and verbal are also essential
  • Strong English and German language skills; Hungarian is a must
3

Customer Service Engineer Level Resume Examples & Samples

  • Manages, company assets and customer relationships, along with maintaining a high level of customer satisfaction
  • Interfaces with senior level decision-makers within the customer account to apply retention strategies
  • Successful Completion of training and effective servicing of assigned products
  • Coordinate problem resolution with Engineering, Customer Service and other Departments to expedite resolve
  • Demonstrate measurable progress in technical abilities, troubleshooting techniques and productivity
  • Proactively plan activity and manage service coverage to maximize personal and team performance
  • Preferred: 2 to 4 years’ experience related to technical / repair
  • Associate Degree / College Diploma / Cegep / A Levels
  • Working knowledge of computer / network problems
  • Must possess electrical / mechanical skills
  • Ability to use appropriate technology for position ( i.e. handheld device, laptop)
  • Ability to work independently at a customer site
  • Possess a valid driver’s license(license may not include restrictions related to a DWI/DUI conviction) and a satisfactory driving record as determined by Xerox (note that all individuals whose job responsibilities may include driving are subject to periodic motor vehicle records checks)
  • Well organized; ability to prioritize work, with attention to detail
  • Must be able to demonstrate a customer and team focused attitude and perspective
  • Mature and self-confident, ability to work successfully unsupervised
  • Ability to work independently in High pressure situations
  • Successful competition of Xerox Aptitude Battery is a requirement to be considered
4

Customer Service Engineer Resume Examples & Samples

  • Professionally represent Xerox as responsive, reliable and customer – oriented
  • Perform full range of on-site maintenance and repairs in a 24/7 High Volume Production environment including; technical diagnostics, break/fix, software loads, installation, removal, retrofit and customer call assistance
  • Execute proper call handling procedures while maintaining the call per day average
  • Utilize technology
  • Must follow the policies and procedures set forth by Xerox
  • Must have excellent time management skills and be capable of prioritizing activities and schedule to obtain effective results
  • Must be able to support shift coverage
  • Strong communication and customer relations skills
  • Must be accustomed to managing multiple issues simultaneously while maintaining the integrity of each engagement
  • Must possess exceptional problem solving, critical thinking and analytical skills to troubleshoot and resolve product issues and challenges
  • Strong teamwork and interpersonal skills
5

Customer Service Engineer Resume Examples & Samples

  • Entry requirements are a minimum of 2 A-Levels and 5 GCSEs grades A*- C or equivalent qualifications (including English and Maths)
  • You must qualify for full Government Funding within the guidelines set out by the National Apprenticeship Service
  • A full & current driving licence is required Attributes
  • Be an energetic and motivated self-starter, with an enthusiastic ‘can do’ attitude
  • Have a keen interest in a career using digital technology or handling the challenges in managing high profile customer accounts
  • Be resilient and determined when faced with obstacles and setbacks
  • Be flexible and have a willingness to learn
  • Be able to work independently using your own initiative, whilst also possessing a strong teamwork ethic
  • As a Xerox CSE attending Customer Sites you will be required to undergo full Government Security Screening and Financial Credit Checks as required for that site. We also offer a competitive starting salary which grows regularly over the 3 years as long as you meet the targets set, there is a Company Car provided once the Apprentice is signed off for lone working and of course all the benefits you would expect from a large blue chip company. To apply for the position please select the appropriate link (depending on preferred work location) Aberdeen :- https://goo.gl/rmNjGt Newcastle:- https://goo.gl/Tpu7JT Birmingham: - https://goo.gl/3zAi1g Greater London: - https://www.findapprenticeship.service.gov.uk/apprenticeship/554117
6

Customer Service Engineer Resume Examples & Samples

  • This position is responsible for the achievement of excellent Customer Satisfaction results and Remote Solutions Performance for a wide array of Xerox products
  • This will be accomplished through effective telephone and chat support for calls that are initiated from Xerox customers, employees and Xerox partners
  • Technical Individual Contributor
  • Drive ‘best in class’ results in Remote Solutions while maintaining high customer satisfaction results
  • Provide diagnostics on technical software and connectivity problems. Optimize and leverage knowledge management tools. Act as a customer advocate through prompt, courteous, and professional support. Support teamwork cross functionally and within the group. Continuously grow product knowledge, technical skills and business acumen. Understand and fully comply with departmental procedures
7

Customer Service Engineer Resume Examples & Samples

  • Learn the Pivot 360 product/add-ons and environment to provide a foundation of the application’s features, functions and integration points
  • Collaborate with Customer Support team members to properly manage customer inquiries
  • Gather the necessary information to best handle customer software and technical inquiries
  • Manage customer expectations regarding estimated response times for issue resolution
  • Handle difficult or complex issues, if unable to resolve, pull in resources, such as team members, Supervisors and Engineers
  • Own client issues from beginning to end
  • Collaborate with team members to identify gaps in team knowledge and quickly provide the necessary documentation or training
  • Become a Subject Matter Expert of the Pivot 360 application to serve as a resource for the entire client facing team
  • Proactively reach out to clients, providing regular service calls to optimize the Pivot 360 experience
  • Contribute to future Pivot 360 version by acting as a client advocate for product functionality
  • 2-4 years of Technology help desk experience (Financial Software preferred)
  • Bachelor's degree or equivalent experience in a customer-facing role is required
  • Experience troubleshooting technical problems in relation to web based software applications, Windows XP, Windows 7 and Windows 8
  • Must have excellent ability to learn and articulate software-related and technical concepts
  • Must have passion for being part of a hard working team
  • Ability to multi-task in a fast paced environment
  • Strong active listening skills and Customer Service skills
  • Must have strong attention to detail when communicating with customers (verbal & written)
  • Ability to empathize with customers and convey confidence
  • Advanced understanding of Internet connectivity
  • Thorough understanding of Microsoft Office, AOL Instant messenger, Yahoo Instant Messenger and general IM concepts
8

Ngpf Customer Service Engineer Resume Examples & Samples

  • Manage activities with the following organizations to ensure the clear, accurate and timely data development of FADEC/Control System and Component maintenance procedures: UTAS East/West, NGPF CIPT’s/IPT’s, GSE Repair, FMP Service Programs, MRO/Engine Shops, Standard Practices, Structures, Lifing, and Performance Analysis groups
  • Initiate technical data development of Engineering Authorization (EA) documents for engine and nacelle control systems data for AMM, ESM, AWL and MMEL in support of Bombardier CSeries/PW1500G, MITAC MRJ/PW1200G and Embraer EJet190/PW1900G/EJet170/PW1700G series engines. Close coordination with MDE Technical Publications nad Controls and Diagnostics CIPT is required
  • Support airframer flight test programs in pursuit of Faircraft certification. Such activities relating to powerplant maintenance, inspection, control system fault isolation thru special instruction directives to flight test teams
  • Interface with airframe companies by providing design, operation, and control system logic service data. This includes support to the MSG-3 maintenance analysis / inspection interval determination process leading to the release of MRB/MPD airframer documents
9

Customer Service Engineer Resume Examples & Samples

  • Perform full range of maintenance on assigned products; including technical diagnostics, software loads, installation, removal, retrofit and customer call assistance
  • Manage call activity; perform call close administrative requirements
  • Take responsibility for customer satisfaction through proper use of customer management skills and engage the support of other Xerox personnel as required
  • Adhere to proper escalation procedures to resolve customer issues
  • Provide customer training on assigned products in accordance with current field procedures
  • Responsible for assigned company assets (i.e. parts, tools, communication and computing devices, vehicles)
  • Responsible for supportive participation in team functions and adherence to agreed upon practices and procedures developed by the Team
  • Drive a motor vehicle
  • 0-3 years of experience as a Customer Service Engineer
10

Ngpf Customer Service Engineer Resume Examples & Samples

  • Manage activities with the following organizations to ensure development of clear, accurate and timely data pertaining to powerplant inspections and maintenance procedures: UTAS East/West, NGPF CIPT’s/IPT’s, GSE Repair, FMP Service Programs, MRO/Engine Shops, Standard Practices, Structures, Lifing, and Performance Analysis groups
  • Initiate technical data development of Engineering Authorization (EA) documents for engine/module piece part inspection and repair data for AMM, EM, CIR and MPG in support of Bombardier CSeries/PW1500G, MITAC MRJ/PW1200G and Embraer EJet190/PW1900G series engines. Close coordination with MDE Technical Publications is required
  • Support airframer flight test programs in pursuit of FAR25 certification. Such activities relating to powerplant maintenance, inspection, retrofit, repair modification thru special instruction directives to flight test teams
  • Interface with airframe companies by providing design, operation, and maintenance and customer service data. This includes support to the MSG-3 maintenance analysis / Inspection interval determination process leading to the release of MRB/MPD airframer documents
11

Customer Service Engineer Resume Examples & Samples

  • Responsible for supportive participation in team functions and adherence to agreed-upon practices and procedures developed by the Team
  • Assist other service reps as required with; call support, knowledge sharing & problem resolution
  • Utilize work and achieves business results (PEP metrics) management processes that maximizes productivity
  • Takes ownership for customer & technical problem resolution with minimal support required
  • Participates in discussions on focus areas or processes
  • Accepts / shares responsibility for being a subject matter expert / coordinator for key business processes (i.e. parts, asset tracking, retrofits)
  • Manages and plans activity to ensure productive workday
  • Responsible for a full assigned workload territory with minimal assistance
12

Associate Customer Service Engineer Resume Examples & Samples

  • Learn, understand and begin routinely performing the following customer engineering responsibilities: Installation and servicing EMC hardware & software under the guidance of an assigned mentor
  • Learn the basics of an install cycle: Performance of pro-active maintenance according to established procedures, adherence to proper escalation procedures and keys to success
  • Do part replacements as directed by the technical support lab. This includes the timely and accurate submission of all associated documentation, part return within 24 hours of the event
  • Close all cases at the completion of an event
  • Assure complete customer satisfaction at the assigned accounts by adherence to the following: Prompt onsite arrival time, technical expertise, knowledge of customer environment, professionalism, and periodic visits as needed
  • Maintain account notebooks
  • Responsible for the maintenance of assigned inventory and test equipment
  • Attend technical and/or professional training at corporate training centers to enhance technical abilities and skills
  • Perform other duties as required and directed by Senior CE or Manager
  • Lift up to 30 lbs. when necessary
  • Travel, have both a valid driver’s license and a reliable automobile to arrive at customer locations, be available on-call at select times, and to work OT hours
13

Lead Customer Service Engineer Resume Examples & Samples

  • Provide consultation to customers for implementing and upgrading GE software solutions (in particular the Smallworld product suite)
  • Customize GE software to add customer specific functionality and integration with other systems (in particular the Smallworld product suite)
  • Train customers in the use, configuration, administration and customization of GE software (in particular the Smallworld product suite)
  • Work with customers to ensure they are making the most of their system (eg. through programs such as health-checks)
  • Seek out new opportunities (product or project) within existing customer sites and liaise with presales or partners to convey and enable them to follow through on such opportunities
  • BSc/BA in Computer Science, Information Technology or related technical degree
  • 5+ years’ experience of object-oriented programming – particularly Smallworld Magik and the Smallworld product suite
  • Excellent software application programming skills (Java and Smallworld Magik)
  • Strong customer service focus; with the ability to empathise as well as prioritise customer needs
  • Track record in working with developers/architects in consulting, implementation or support
  • Able to manage themselves and without supervision
  • Able to prioritise and multi-task
  • Experience in developing, deploying and tuning Smallworld based solutions in large scale production environments
  • Strong knowledge or experience with J2EE, Service Oriented Architecture (SOA) and Web Services
  • Familiarity with relational databases
  • Strong troubleshooting and debug skills
  • Proven track record of problem analysis, identification and resolution
  • Experience in UNIX and/or Windows operating systems
  • Knowledge in hardware configuration and sizing for enterprise software solutions
  • Experience with Java, SOAP, AngularJS, Spring, Hibernate, Lucene, HTML5, .Net and Oracle preferable
  • Knowledge of utilities and/or telecommunications networks being a significant advantage
14

Customer Service Engineer Resume Examples & Samples

  • Provide formal proposals for Time & Materials and Fixed Firm Price services
  • Seek out new opportunities (product or project) within existing customer sites and liaise with pre-sales or partners to convey and enable them to follow through on such opportunities
  • Engage with customers through Business Analysis to achieve benefits from the GE Smallworld software, ensuring they are making the most of their system
  • Provide consultation to customers for training ,implementing and upgrading GE software solutions (in particular the Smallworld product suite)
  • Bachelor’s Degree in a technical discipline, preferable Engineering or IT
  • Smallworld and GIS product suite experience
  • Previous and recent experience of GIS and/or associated business process
  • Previous and recent experience of Business Analysis and/or associated business process
  • Recent experience preparing formal services proposals and quotes
  • Experience and understanding of structuring GIS services projects
  • Experience of working within a Quality environment, for example, ISO or Six Sigma
  • A quick learner with proven ability to take on new information and technical concepts
  • Past involvement in delivering software projects from all aspects of the SDLC
  • Ability to lead workshops, conduct training / 1:1 meetings
  • A team orientated approach, with strong verbal and written communication skills
  • Domain knowledge of telecommunications, gas, electricity or water utilities
  • Flexible and prepared to travel for service delivery up to several weeks at a time if required
  • Proven track record delivering consulting, working with other senior developers in consulting, implementation or support
  • Deep understanding of electrical utilities companies business requirements
  • Experience and understanding of Business Analysis
  • Excellent interpersonal, communication and consultancy skills (verbal and written)
  • Ability to progress simultaneous, high-profile, high-priority issues
  • Thoroughly motivated self-starter, able to work independently, motivate and influence others
15

Senior Customer Service Engineer Resume Examples & Samples

  • Assist the FOL coordinating field resources for service execution and order to invoice management
  • Check for opportunity for invoicing (partly or total) of Spot work
  • Create, send & admin of Pro-Forma invoice
  • Pre-work (work before invoicing is generated, collect & check data)
  • Sending paper copy of spot + project invoice towards customer in Dutch
  • Represents Honeywell in all customer interactions in a professional manner that is consistent with Honeywell values
  • Indirect purchases
  • Customer interface for invoice resolution (supporting cash collections team as required)
  • Assist Operations with transactional orders
  • Act as a 'project manager' for small project jobs
  • Assistance periodic account audit
  • Handling disputes coming from auto-generated invoices ISLC related
  • Intermediar for new or changed applications (tools) as power-user
  • HBO of MBO+ minimum of 5 years’ experience in a Customer Services environment with proven record of delivering exceptional levels of service
  • Experience working in a multi discipline team
  • Good understanding and operational experience to drive a One-Honeywell approach
  • Self-motivated with excellent communication skills
  • Ability to build relationships quickly and use this skill to ensure customers get exceptional service
  • Must be well organized and professional
  • Dutch and English Fluent
  • Understands and is familiar with the Honeywell values
  • Good knowledge of SAP a plus
16

Customer Service Engineer Resume Examples & Samples

  • Telco experience (ie : LTE infrastructure)
  • IP architecture and routing concepts
  • Security architecture (HLD, LLD), firewalling, IDS/IPS, defense in depth
  • Security certifications : CISSP (or CEH, OSCP) certifications
  • Fortinet products: Fortigate firewall, FortiOS, IPS, VPN IPsec : Configuration, debugging and troubleshooting
  • Linux (Red Hat, centOS, Ubuntu)
  • Troubleshooting tools : Wireshark, nmap
  • Scripting : Shell, Python, Powershell
  • Fluent English language speaking, Arabic is a plus
  • Cisco Security Products and certifications : CCNA, CCNP, CCIE and/or CISSP certifications
17

Customer Service Engineer Resume Examples & Samples

  • Primary focal point for service reps with customer and technical problem escalations. Assists and backs up Specialist as required
  • Takes ownership for and resolves difficult or vulnerable customer situations using advanced customer relations skills
  • Takes leadership role to develop work management processes with service reps to maximize productivity and achieve business results (PEP metrics)
  • Responsible for inspection of key business processes; Assists / performs CMP inspections, Parts management
  • Mentors others using coaching skills* to improve functional application, use of key business processes and skill certification preparation
  • Proactively plans activity and manages service coverage to maximize personal and team productivity
  • Provides constructive feedback to service personnel for the purpose of performance improvement
  • Uses role model facilitation skills to identify focus areas and initiate actions to improve business processes and results
  • Provides training support as needed such as pre / post school learning’s.*
  • Role models continuous learning and mentors service reps. Supports service reps in completion of MyLearning personal learning paths
18

Back Office Customer Service Engineer Resume Examples & Samples

  • Provide first class Tier-1 and Tier-2 support to broadcast customer’s worldwide through all normal support mediums
  • Log all customer inquiries into a CRM database for tracking and escalation
  • Ensure the collection of data to support research and problem resolution
  • Provide follow-up on all open cases and escalations
  • Prepare consoles for roadshows and demos
  • Provide operational & service training, both on-site & at the Northridge, CA location
  • RMA processing for both repairs and replacements
  • Support in-house customer acceptance testing & production, as required
  • Provide out of hours on call support on a team rota
  • Occasionally visit customer’s premises to commission equipment
  • Liaise with other business functions within the company as required
  • No mandatory qualification required, although HND / Degree in Electronics as a guide
  • May be qualified through experience only, and will have digital audio experience
  • Will have previous experience testing/servicing/commissioning digital consoles in the audio industry
  • Previous experience in a customer focused role is desirable
  • A good understanding of techniques & circuitry used in audio equipment including digital & power electronics. The ability to analyse circuits and modify designs will be an advantage
  • An understanding of the various environments in which our customers operate, including theory & practice relating to these
  • Good knowledge & understanding of modern digital consoles
  • Good computer knowledge. Will be able to set up pc based systems
  • Has good administration skills, including Microsoft Office
  • Has a working knowledge of modern PCB design and assembly techniques & ESD Special Handling requirements
  • Has excellent hand soldering (including Through-Hole and SMT) rework and component recognition skills
  • All employees in the department are expected to maintain a clean and tidy appearance at all times
  • Is physically fit as lifting, stretching and bending is involved
  • Excellent time keeping and attendance is expected of all job holders
19

Customer Service Engineer Resume Examples & Samples

  • Trouble-shooting, pre-installation, installation & commissioning of systems
  • Liaison with customers & other team members to ensure that system delivery is properly scheduled, and customer sites adequately prepared for planned installations
  • Provides telephone/remote support to customers and attends to service calls. Diagnoses all aspects of technical faults reported by customers in a systematic process and ascertains probable/possible causes before actual despatch to site. Must be properly equipped with the proper tools and where possible, the appropriate spare parts before going to site
  • Conducts regular maintenance services for customers under preventive maintenance programme
  • Plays a pro-active role in encouraging customers to sign maintenance contracts, by having a good understanding and knowledge of our customer care programme
  • Provides pre- & post-technical support during road shows, trade-exhibitions and demonstrations. Works closely with other team members in ensuring that systems are up and running before and during such events. Takes responsibility for proper post shutdown and dismantlement as well
  • Participates in on-the-job training sessions as well as in occasional overseas training
  • Takes a pro-active approach in identifying and preventing potential problems
  • Seeks help from internal/external/alternative sources such as competence centers, colleagues, third-party companies, etc
  • Ensures all customer calls are properly logged and recorded in the internal systems
  • Administrative responsibility to ensure that all chargeable activities are invoiced in a timely & structured way and that visits to customers are documented by means of service reports
  • Ensure that expense reports are submitted in a timely fashion
  • Monitors and justifies movement of spares inventory and participate in stock takes
  • A university degree or equivalent technical qualifications in Electrical & Electronics Engineering with 5 – 7 years’ post-sale hardware servicing & systems experience, preferably in the packaging or printing industry
  • Strong troubleshooting & diagnostic capabilities with good application knowledge of various operating & networking system
  • Experience with machinery involving lasers or optics will be highly advantageous. Alternatively, those with experience handling wide format digital printing equipment
  • Self-motivated with pro-active and non-procrastinating approach to problem analysis and problem solving
  • Applicants should be Singapore citizens / PR with good communications skills in both English and local business language
  • Excellent customer service skills with the ability to build proactive relationships at all levels
  • Have strong leadership skills but be able to work as part of a team
  • Highly motivated
20

Customer Service Engineer Resume Examples & Samples

  • Perform product demonstrations and assist in tradeshows in order to contribute to the products promotion
  • Provide product and system training to customers and partners, in order to ensure the knowledge and information dissemination
  • Review all necessary information including site specifications and conditions prior to installation, develop installation plan, prepare product and necessary tools, verify delivery compliance, in order to allow the installation of the product and/or system to be performed with the maximum customer satisfaction and cost efficiency. In the case of installation by certified Barco dealers, provides technical support and training in addition to dealer’s formal Barco training, and assists in the installation to enable the dealer’s team to perform professional installations
  • Resolves any issues, provides technical support and expertise, in order to obtain customer acceptance and satisfaction. Reports discrepancies from customer upon completion of installation or support operations, in order to give valuable feedback to management and to participate in the improvement of the process and of the products
  • Performs scheduled/emergency on site service repairs, schedules and performs on site preventive maintenance
  • Provides customer service reports, escalates open customer issues to management, in order to have a clear, accurate and up to date documentation on company service activities
  • Maintains customer relations via phone/e-mail, or available service tools, and performs customer visits on a regular basis to assess product/service satisfaction and to promote any new product ideas or current product improvements
  • Provides technical support to the rest of the organization
  • Performs in-house/onsite training for customers & partners, customizing and maintaining training equipment. Translates existing training material when appropriate
  • Assists/performs product demonstrations under Sales Managers responsibility, guarantees all tradeshow or demo equipment maintenance, assists in product set-up, operation and breakdown during company tradeshows, provides technical advice to assist Sales Managers in responding to customers’ or attendees’ questions
21

Customer Service Engineer Thermal Belgium & Luxembourg Resume Examples & Samples

  • Read, understand, and comply with all procedures outlined in the Field Procedure Manual
  • Ensure spare parts are properly accounted for using established parts procedures
  • Assist Call control to schedule, plan and complete start ups using established work flow procedures
  • Keep Call Control informed of your schedule and the status of all open jobs
  • Maintain the accuracy of the customer listing by reporting errors with the Site Change Form
  • Close in WFS daily paperwork in a timely, accurate and complete manner + submit weekly paper work in the same manner
  • Report sales or service leads to the proper department
  • The employee ensure that any activity, task and responsibility required by role in terms of Export Compliance, Import Compliance, EU Arrivals and Despatching, as well as Supply Chain Security is managed and performed in full compliance with the Company International Trade Compliance Regulation certification program itself
  • City and Guilds in Refrigeration, Refrigerant Safe Handling & Air Conditioning OR BTEC
  • Previous environmental service experience essential
  • Self starter, ability to effective plan, organise, and manage time effectively
  • Valid driving license
22

Customer Service Engineer Power Belgium & Luxembourg Resume Examples & Samples

  • Respond, in a professional manner, to all assigned service calls while on duty
  • Perform all work in a safe manner and in accordance with established company safety policy
  • Perform all work using good working practice and current codes of practice/legislation relevant to assigned task
  • Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%
  • Assist call control to schedule, plan and complete any works as required, using established work flow procedures
  • Keep call control informed of your schedule and the status of all open jobs
  • Maintain the accuracy of the customer listing by reporting errors with the site change form
  • Report sales or service leads to the proper department via the correct process
  • Ensure that all ISO 9001:2000 agreed processes are followed
  • Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service ensure the job is debriefed in a complete and accurate manner at the customer’s premises where possible
  • Ensure that any activity, task and responsibility required by role in terms of the International Trade Compliance Regulations is managed and performed in full compliance with the company’s ITC certification program itself
  • Background in Electrical/Electronic Engineering or equivalent
  • Extensive experience of working in a technical service or test environment of UPS equipment essential
  • Computer Literate (All office associated programs such as , word, excel, outlook)
  • Previous field service experience essential
  • Strong communication skills in English and French (writing and spoken)
  • Self starter, ability to plan, organise and manage time effectively with an ability to work under pressure
  • Valid driving licence
  • NEN3140 safety education
  • VCA-VOL diplome
23

Technical Customer Service Engineer Latam Resume Examples & Samples

  • Provide technical support to the sales and marketing teams in order to contribute with the development of new customers
  • Provide technical support to customers with the aim of assuring their satisfaction
  • Identify business opportunities to collaborate with the development of new products or customers
  • Carry out physical-chemical analyses on competitors� and customer�s products with the purpose of providing technical information to the sales team
  • Line up the TCS projects and strategies with the sales teams with the aim of assisting the business growth
  • Schedule and plan the technical visits together with the sales team
  • Prepare reports of visits and tests at the customers in order to provide information for business feasibility
  • Prepare weekly report of activities to the Technical Manager
  • Follow and provide technical resolution of customers complaints
  • Assist the customers about the best practices for product application
  • Conduct hands-on and theoretical training with the purpose of providing information related to the product application and functionality
  • Perform in the development of new products and applications with the aim of helping the business growth
  • Perform in the development of new sources of raw materials with the purpose of assisting the continuous improvement of the business
  • Use Lean - Sigma tools to optimizing processes and products
  • Promote leadership in EHS items with all the collaborators, implementing the safety culture, establishing and fulfilling goals, and assuring that the internal practices meet the requirements established
  • Brewery Technology
  • Technical expertise in Chemical processing
  • 5 to 10 year experience in technical customer service
  • Minitab
  • Good Manufacturing Practices (GMP) management system
  • ISO 9001 Quality Management System
24

Lead Customer Service Engineer Resume Examples & Samples

  • Bachelor’s Degree from an accredited university or college (OR a High School Diploma / GED with a minimum 4 years of experience in a support or field engineering position)
  • Minimum of 3 years of additional experience in a field engineering role
  • Minimum of 1 year of experience in customer support and the development of successful customer relationships
  • Bachelor's Degree in Mechanical or Electrical Engineering from an accredited university or college
  • Strong interpersonal and leadership skills
  • Team leader in a dynamic, energetic, and proactive environment
  • Six Sigma training or Equivalent Quality Training
  • Field Engineering Program Graduate is preferred (GE employees only)
25

Customer Service Engineer Resume Examples & Samples

  • Support improvement of key quality metrics (ZMPD PPM, Warranty, Internal PPM, PPAP on time, etc.) regionally
  • Act as Eaton region primary customer contact responsible for
  • Support changes to Customer Specific Requirements
  • Support deployment for Change Control Process
  • Perform relationship reviews with customers
  • Participates in and leads OEM Installation assessments as needed
  • The knowledge of a wide range of problem solving tools and methods, including statistics, combined with the ability to select and apply them to make data based decisions to sustain higher levels of process or product quality
  • The competency of knowledge, practice and application of the Product / Process and Quality System standards of the International Certification Bodies, Industry specific Regulatory Authorities and Customers contractually specified Quality Requirements
  • The ability to use proven tools, techniques, and methodologies to inspect products, measure process performance, perform product verification and validation testing, and to provide feedback reporting as required. This competency is utilized within the framework of the measurement, analysis and improvement aspects of the quality management system
  • Product/Process Quality Planning (Advanced Quality Planning; AQP) is the ability to strategically define the Critical to Quality elements of a product/process, and the knowledge to effectively analyze, assess and mitigate the risks associated with any potential failures
  • Quality Leadership is the knowledge of quality management systems and support practices. This competency includes the ability to efficiently and effectively assess performance, set strategy aligned with the business and use metrics to drive continuous improvements
  • Comfort around higher management, conflict management, interpersonal and political savvy (supplier/customer relationships), business acumen, process management, and communication skills
  • Bachelor of Science in Engineering or related field
  • 1~3 Years progressive quality experience
  • Experience in Microsoft applications (Excel, Word, Power Point, Sharepoint a plus)
  • Experience with truck/auto components preferred
26

Customer Service Engineer Resume Examples & Samples

  • Bachelor degree or above, machinery and related professional
  • More than 5 years of machinery manufacturing industry customer service, product design, process design or related work experience
  • Familiar with the products processing and application conditions
  • Good communication skills and ability to take the pressure of courage
  • Good English writing skills
  • Good professional quality and professional ethics, with a high sense of responsibility
27

Customer Service Engineer Based Resume Examples & Samples

  • To secure high quality customer relationship, leading to increased customer satisfaction and renewal of service contracts
  • To work together and communicate effectively with all departments in order to maintain a good level of interaction within the field and within the office to quickly inform and advise customers on all service operations, plan changes, delays, cost overruns, safety and environmental issues, etc
  • Own the contract making sure that Vestas delivers according to the scope of the contract
  • Own, manage and record all customer issues in a systematic way, using available tools
  • Manage requests and claims from the customer related to the operation and maintenance of the wind farms, and report activities of the Service Department
  • Experience in Wind Energy
  • At least 6 years of experience preferably in a customer-facing position (e.g. sales, project management, contract management, particularly with large complex customers), ideally within the energy market
  • Experience leading teams
  • Good business sense and good economical understanding of contracts
28

Customer Service Engineer MD Resume Examples & Samples

  • Complete Preventative Maintenance and Functional Management Inspections
  • Requires sound organization and administrative skills, self-starter a must along with ability to maintain paperwork to FDA and company required standards
  • Meeting Health and Human Services and Environment Health and Safety requirements
  • Managing vendor’s service delivery processes in compliance with Fuji policies
  • Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Ability to work/travel over-night, on-call rotations, after hours shifts and weekends
  • Must be able to work both individually and in an established team setting
  • Prior knowledge and experience with x-ray equipment desirable: knowledge of x-ray physics and fundamental diagnostic x-ray imaging preferred
  • Minimum of 5 years of troubleshooting experience using appropriate troubleshooting techniques and tools/test equipment
  • 100% field and factory trained on designated FMSU product lines
  • Cross-trained in at least one other FMSU product group
  • Preferred certification in Operating Systems in MCP training outside FMSU
29

Customer Service Engineer MD Resume Examples & Samples

  • Performs installations, maintenance and repairs on Company products at assigned customer sites in accordance with QSR guidelines
  • Resolves technical equipment failures through phone support and on-site customer visits
  • Performs troubleshooting, diagnostic evaluations and routine inspections on Company equipment
  • Identifies and develops new service contract opportunities in order to increase service business revenue
  • Establishes and maintains professional relationships in assigned accounts in order to promote customer satisfaction and sale of Company products
  • Adheres to maintenance schedules to insure that regular and preventive maintenance work schedules are completed in a timely fashion
  • Maintains an inventory of parts and tools within corporate limits
  • Follows Company and department policies, procedures and guidelines in performing daily work assignments
  • Adjusts work schedules to meet customer and business demands. Participates in after-hours service and travel, as required
  • Will maintain a professional appearance as dictated by the business situation
  • Cross-trained in at least one other FMSU product group; and
  • Completed Operating Systems in MCP training outside FMSU
30

Customer Service Engineer Resume Examples & Samples

  • Bachelor's degree, at least 2 years working experience.Air-conditioning or mechanical magor background
  • Good communication and organization skill
  • Good implemetation skill
31

Customer Service Engineer Resume Examples & Samples

  • Do technical service of dresspack in Beijing/Tianjin Area, including mounting/final check
  • Do regular visit to the body shop of car makers and Tier 1 companies
  • Report the technical problem on site to LEONI Engineering Dept
  • Support the Key Account Manager of this region
  • Develop the spare parts business and retrofit project
  • Share the market information
32

Customer Service Engineer Resume Examples & Samples

  • Provide service activity (incl. performance actions and maintenance/retrofits activities) in his team on a specific product group/family
  • Provide installations and de-installations of Xerox machines within agreed customer timeframes in order to meet contractual agreements
  • Recognize additional business opportunities or selling points at customers and report via appropriate channels to Xerox
  • Timely escalation of technical problems as specified in the escalation-procedure in order to minimize the down-time of machines
  • Actively communicate with colleagues to share technical information in the correct way
  • Manage the business relationship with customers according to the agreements in their contracts in order to optimize customer satisfaction
33

Customer Service Engineer Resume Examples & Samples

  • Define system performance requirements, integrate technical parameters and assure compatibility of all physical, functional, and program interfaces while ensuring accuracy and timeliness of Engineering Support Tasks, Liaison Support Requests, Engineering Projects, and/or Engineering Assignments
  • Perform various analyses to optimize total system of systems and/or system architecture
  • Perform analyses for affordability, safety, reliability, maintainability, testability, human systems integration, susceptibility, system security, regulatory, certification, product assurance and other specialties into a preferred configuration to ensure mission success
  • Develop the planning, organization, implementation and monitoring of requirements management processes, tools, risk, issues, opportunity management and technology readiness assessment processes
  • Ability to travel internationally
  • 5 or more years of Avionics experience
  • 5 or more years of Aligning and Boresighting Experience
  • Must have a current Secret Clearance
  • Multi-platform military avionics
  • Multi-national experience
34

Customer Service Engineer Resume Examples & Samples

  • Completes broad scope of technical tasks including installation/commissioning, maintenance and evaluation of customers equipment and systems among others (after PM100)
  • Determines priorities of tasks and actions and schedules measures accordingly
  • Supports customer remotely and onsite, and provides 2nd and 3rd level user support in case of arising issues
  • Contributes to or conducts the maintenance and improvement of internal tools, equipment, processes, and data repositories
  • Contributes to or executes activities for estimation, planning, and review of technical tasks in support of overall project acquisition, negotiation, planning and management (partly before PM100)
  • Adheres to relevant processes and regulations
  • May manage sub-contractors and monitors delivery
  • May be involved in technical design and developments for service offerings
  • The position is based in Fes, and will be responsible for the northern and eastern region of Morocco
  • A Technical or University Degree in Electronics, biomedicale or equivalent in a relevant life science subject
  • Excellent troubleshooting skills
  • A high degree of computer literacy with knowledge relating to currently approved software and operating systems, networks, and connectivity
  • Good communication skills both verbal and written, with the ability to deal with customers and staff at all levels
  • A thorough knowledge of company procedures, policies, mission, vision and values
  • Ability to sell, good teaching skills, good team worker
  • A relevant professional experience in Imagerie expertise Minimum of 5 Years
  • Ability to manage equipments and systems installations following the company guidelines and procedures
  • English, French and Arabic language skills
  • Innovative and result and quality oriented
35

Customer Service Engineer Resume Examples & Samples

  • Including but not limited to
  • HNC/Degree in engineering (Mechanical or Petroleum)
  • Technical sales experience in the market of minimum 3 years
  • Experience in selling repair and servicing of drilling equipments, valves and high pressure manifolds, BOPs and Koomey units
  • Knowledge of API techniques
  • Self starter and ability to troubleshoot and solve technical problems
  • Safe driving record and valid drivers license
36

Customer Service Engineer Resume Examples & Samples

  • Perform installations, start-ups, maintenance, repairs and updates of all products within area of expertise and assisting with other products under supervision
  • Communicating and accept all operative advices from the Uptime Service Center
  • Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within area of responsibility
  • Escalate incidents directly to the "Regional Support Center" (RSC) according to the defined parameters
  • Inform Uptime Service Center (USC) on all escalation issues and report any customer complaints with proper documentation to the USC
  • Ensure the proper use of tool & test equipment and report the usage on any related service report
  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers
  • Maintain highest customer satisfaction, in particular within the framework of Siemens Healthineers, Customer Services
  • All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account
37

Customer Service Engineer Resume Examples & Samples

  • Service to customer (LV-MV-HV switchgear installation, testing, commissioning, repair, inspection and other at customer site)
  • Engineering support related to LV-MV-HV switchgear and relay protection etc
  • Provides technical information and support product to related work and customer
  • Project planning to finish customer service work on due
  • Ensure good project management standards and practices are implemented at all times, including material procurement, project implementation phase, up to the successful commissioning of the project at customer site
  • Write site service reports for internal use and to send to customers and supplier after each job is completed
  • Site inspection with writing report any problems to the supplier in order to get troubleshooting solution for a repair-work required
  • Provide training to customers during and after commissioning work
  • Aggressive mind of customer support
  • High level sense of responsibility for service
  • Perform any tasks as assigned
38

Customer Service Engineer Resume Examples & Samples

  • Work in cooperation with the Support Centre to carry out service, maintenance, updates and installation of Siemens Healthcare products within your designated product range and assist under supervision with other products
  • When applicable provide out of hours technical service support and complete individual mandatory weekend working provision
  • Attend product training courses (in the UK and abroad) and work toward completion of Siemens Professional Certificate in order to build competence in providing technical assistance and support to customers
  • Identify any opportunities to improve efficiency and effectiveness of team processes
  • Maintain good communications and team working with all Managers and Colleagues
  • Escalate as appropriate situations where customer satisfaction is compromised or contractual obligations are unlikely to be met
  • Understand and comply with Siemens work instructions, quality policy and codes of conduct policies and regulatory requirements at all times
  • Ensure material parts are processed in accordance with policy
  • Complete personal administration in a timely and accurate manner
  • Maintain all test equipment, tools and company property in good and working order
39

Customer Service Engineer Resume Examples & Samples

  • Provides concepts for and implementation of new services in terms of order, service delivery, consulting and training purposes, like tools, hardware equipment, contractual documents and supporting material
  • Coordinates and contributes to product and solution development in terms of serviceability
  • Accompanies pilot applications to improve initial service offering
  • Adheres to internal guidelines, processes and regulations
40

Customer Service Engineer Resume Examples & Samples

  • Primary responsibilities include direct customer contact through phone/email channels; Service Request logging in the Agilent SAP Service CRM system and request routing to the appropriate technical team for handling
  • Assisting in providing sales support for the Agilent Products and Solutions through partnerships with field service, contract sales and division personnel
  • This entry level position will eventually grow to include responsibilities for providing basic phone support in problem solving and technical support for our customers. A basic understanding of Microsoft Windows Products and TCP/IP networking concepts is desirable
  • Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance with GC or LC Products and Solutions
  • Logical troubleshooting skills
  • Must be willing to work any of the four US time zone shifts (approximately 8 am to 5 pm in each zone), based on business need
  • May include 5-10% travel at times to attend internal Agilent training classes, customer service call shadowing, or involve international travel for training
  • Relevant analytical instrumentation experience in the laboratory with any of Agilent's Gas Chromatography, Liquid Chromatography, or Spectroscopy product lines is desired
  • Ability to speak French is desired
41

Technical Customer Service Engineer Resume Examples & Samples

  • Regular Quality Liaison visits. (UK Customers: JCB / CAT / Cummins / Perkins)
  • Initial Point of Contact for Customer concerns providing Quality support when required
  • Immediate response for Customer issues
  • Feedback of Customer improvement opportunities to Plant
  • Feedback of plant improvement opportunities to the Customer
  • On-Site rectification / containment of any issues if confirmed by the Customer
  • Co-ordinate rework activities as required
  • The Identification and Implementation of Quality Improvement Plans
  • Initiate / Participate in Quality improvement workshops
  • Support APQP activities
  • Support customer PPAP activity
  • Quality representative for Customer reviews
  • Support in the analysis of warranty claims / projects
  • Ensuring Customer Portal data (Quality) is accurate. (e.g. PPM data)
  • Global BU CV support
  • Support BU CV (Kitzingen) with the implementation of BU Quality Improvement Plans
  • Support BU CV plants, as required, with product related issues. (Hot Spots)
  • Ensuring customer satisfaction with all BU CV Customers
42

Customer Service Engineer Resume Examples & Samples

  • The Customer Service Engineer will perform as a part of a multi-functional team comprised of System Engineers, Electrical Engineers, Mechanical Engineers, Program Management and Business Development
  • The CSE will focus on supporting the operational deployment of Rockwell Collins’ T-BOS simulators in Saudi Arabia
  • Successful applicant will be responsible for performing all tasks associated with customer technical support of Rockwell Collins T-BOS equipment while in-country
  • This position will have responsibilities that will encompass all aspects of the field support for the Transportable Blackhawk Operation-s Simulator (T-BOS) and ancillary equipment to include, but not limited to, mounts, cabling, antennas and all installation, integration, maintenance and operational testing required to field and sustain this equipment
  • Rockwell Collins Customer Service Engineering will manage the periodic and unscheduled maintenance requirements. Rockwell Collins Field Service Engineering will be the subject matter experts in all aspects on the installed system
  • The Rockwell Collins Customer Service Engineer will troubleshoot system discrepancies as well as performing and/or assisting with any hardware or software upgrades to the installed systems. The Rockwell Collins Customer Service Engineer will also provide informal training to operators and maintainers of the installed system
  • Performs installation, operation, modification, repair, and test of flight simulator hardware and software. Removes, bench tests, reinstalls and operates electronic parts and components, ensuring all indications and functions are in accordance with applicable technical specifications. Coordinates with software engineers, electrical and mechanical engineering to insure proper operation and performance of simulators
  • Learn and perform Preventive Maintenance tasks on the simulators and associated simulator systems
  • Monitors and tracks the repair status of inoperative equipment and documents maintenance activities utilizing the logistics management data base system. Documenting maintenance activities includes but is not limited to: repair action documentation, issuing, returning, and adjusting inventory, insuring inventory records are up to date and accurate, and other material control duties as assigned
  • Assist with refurbishment and hardware modifications
  • Perform basic visual alignments
  • Perform preflight and post flight checks on simulators
  • Perform housekeeping functions to maintain the simulators as required
  • Perform logistics duties, including parts received, repair, and testing/validation
  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of exempt related experience; identified skills and experience
  • Applicant must be able to obtain an active US Department of Defense (DoD) security clearance. U.S. Citizenship is required
  • Must have a current U.S. Passport
  • Willing to travel internationally as needed and travel to the United Arab Emirates in support of the flight simulators (T-BOS) located in Dubai
  • Proficiency in soldering
  • Ability to lift 40+/- lbs. over-head
  • Basic PC skills (Word, Excel, etc.)
  • Demonstrated ability to interpret system schematics, electrical and mechanical engineering drawings
  • Proficiency in operating test equipment
  • Customer Service Orientation - Provides superior customer experiences, while building long-term relationships and demonstrating a passion towards customer commitments
  • Must have formal civilian or military training in aircraft avionics or computer information technology in aviation and have experience on Flight Simulators, glass cockpits, digital signal interface, component level repair or similar related job experience
  • Familiarity with Flight Simulator Hardware and Software
  • Software experience with C/C++ and Linux
  • Experience working with Electric Control Loading and Electric G-Seat systems
  • Experience working on computer systems, interfaces, simulator instructor stations, simulator image generators and display systems
43

Stg-customer Service Engineer Resume Examples & Samples

  • 3 to 5 Years of relevant work experience
  • Able to use a 10-key quickly and accurately
  • Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results
  • Able to adjust readily to change and adapt as needed
  • Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities
  • Able to work independently with minimum supervision
  • Able to be immobile for long extended periods
  • Able to use relevant computer system applications at a basic level
44

Customer Service Engineer Resume Examples & Samples

  • Basic troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Completing Preventative Maintenance and Field Modification Instructions
  • Ordering and managing repair parts cycle times. Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Maintaining tools and test equipment properly and ensuring they are calibrated
  • Meeting Health and Human Services, Environment Health and Safety and/or other applicable regulatory requirements
  • Managing vendors’ service delivery processes in compliance with GE Healthcare policies
  • Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs
  • Working as a member of the local team to provide efficient service delivery to all accounts within assigned area
  • May include training of clinical staff on designated equipment
  • Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment
  • Experience troubleshooting and responding to customer concerns. Preferred
  • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
  • Six Sigma trained/certified
  • Leading & Relating to Others: Establishes good relationships with customers and staff. Builds wide and effective networks of contacts inside and outside the organization. Relates well to people at all levels. Manages conflict
  • Organizing & Executing: Focuses on customer needs and satisfaction. Sets high standards for quality and quantity. Monitors and maintains quality and
  • Communicating: Speaks clearly and fluently. Expresses opinions, information and key points of an argument clearly. Makes presentations and undertakes public speaking with skill and confidence. Responds quickly to the needs of an audience and to their reactions and feedback. Projects credibility
  • Supporting & Cooperating: Demonstrates an interest in and understanding of others. Adapts to the team and builds team spirit. Listens, consults others and communicates proactively. Supports and cares for others. Upholds ethics and values. Appropriately follows instructions from others without unnecessarily
  • Embracing Change & Demonstrating Enthusiasm: Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to
45

Customer Service Engineer Resume Examples & Samples

  • Working with experienced field engineers on basic troubleshooting, installation, maintenance and service repair needs on designated equipment
  • Completing Preventative Maintenance and Functional Management Inspections
  • Ordering and managing repair parts cycle times
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner
  • Learning to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction
  • Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements
  • Working with experienced field engineers on managing vendors’ service delivery processes in compliance with GE Healthcare policies
  • Learning to utilize the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving
  • Ability to answer service calls independently without assistance within 1 year of employment
  • Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization
  • Ensure timely dispatch closure (if applicable)
  • Ensure completion of all field modifications instructions (FMI’s) within prescribed timeframe (if applicable)
  • Ask for mentorship & guidance in order to ensure compliance with all of the above
  • Associates degree in either Electrical Engineer, Engineering with a heavy focus in Electrical, or Biomedical Engineering Technology; or pursuing a bachelor’s degree with at least 3 years toward the program; or a High School Diploma/GED and 3 years of military experience in electronics, heavy mechanical repair or biomedical; or a High School Diploma/GED and 4 years or more of experience servicing electronic equipment
  • Experience as a GEHC field service intern
  • Ability to show self-initiative & motivation
  • Experience troubleshooting and responding to customer concerns
46

Customer Service Engineer Resume Examples & Samples

  • Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Care Centre
  • Comply with all Environmental, Health & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
  • Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training
47

Customer Service Engineer Resume Examples & Samples

  • Must be recognized as an Aftermarket technical authority and be able to represent the organization as the primary technical contact on Aftermarket projects including presentations, briefings, and technical meetings for OEM and airline customers, as well as, company management.Includes providing after-hours technical support via the AOG (airplane on the ground) line
  • Function as the liaison between the end users and Part 21 by managing and coordinating all activities required to support and resolve Aftermarket technical issues.Must be able to design, develop, and share best practices to improve reliability of products and enhance profitability of the company
  • Monitor customer operations and analyze field data in order to assess product performance, component reliability, customer satisfaction, and proactively address issues before they affect customer relations.This includes maintenance of reliability spreadsheets and reporting of data to OEM and airline customers
  • Establish and maintain searchable data base to track customer requests for assistance
  • Ability to analyze in-service problems and identify growth opportunities through proposed technical upgrades/modifications and develop solutions including initiation and submittal of Repair Concession Applications to document and obtain approval for deviations from CMMs.Work closely with Triumph Engineering to develop, manage, and coordinate action plans for new initiatives
  • Assist in the development and review of technical documents such as CMMs, Service Letters, Repair Procedures, etc. as well as development of tooling.Also, function as primary focal point for distribution of technical publications, including determination if request is from an airline or third party maintenance organization
  • Provide technical solutions to a wide variety of complex problems using innovative and practical approaches that are consistent with company business objectives.Must have a strong understanding of technical and business objectives and ability to establish work priorities accordingly
  • Develop and present technical training programs and materials for airline customers consistent with ATA 104.Training will include flight operations, maintenance, and repair and overhaul of components, and duties including coordinating customer arrangements to attend this training.Will also assist R&O Manager and Chief Inspector with Repair Station training as well as regulatory issues
  • Contributes to team effort by maintaining a positive outlook
  • Complies with all company policies and procedures, including safety requirements
  • Other duties as assigned to ensure customer needs are met
  • Bachelor’s degree in engineering; or equivalent experience
  • Seven (7) years in the aviation industry in an Aftermarket orCustomer Service technical position
  • Advanced Technical degree
  • FAA Aircraft and Powerplant License
48

Customer Service Engineer Resume Examples & Samples

  • This position requires an active (or ability to obtain) U.S. Security Clearance, for which the US Government requires US Citizenship
  • This position requires an Active Secret Security Clearance
  • 5 or more years of Aligning and Boresighting experience
49

Senior Customer Service Engineer Resume Examples & Samples

  • Provide technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology
  • Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives
  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations
  • Networks with senior internal and external personnel in own area of expertise. Represents organization as a prime contact on contracts or projects. Interacts with senior internal and external personnel on significant matters often requiring coordination between organizations
  • Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization. Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resolves a wide range of issues in creative ways. This job is the fully qualified, career-orientated position
  • Responds to situations where second-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Troubleshoots technical problems and issues, determines technical solution in accordance with product and customer specifications, and recommends actions to company or customer representatives for coordinative product solution
  • Involved in planning and preparing customer installation and training. Prepares, provide approval and validation of product support documentation. Prepare on-site installation drawings where modifications have been performed
  • Must have the ability to obtain a DOD security clearance at the Secret level. Having a current clearance is preferred
  • Bachelor's degree in appropriate discipline or in the absence of a degree, six years of related experience; identified skills and experience
  • Applicant must be capable of obtaining a US Department of Defense (DOD) security clearance,U.S. Citizenship is required
  • Must have experience with standard Information Assurance concepts, practices, and procedures within the network environment
  • Experience in security configuration of commercial products, including SQL Server, Exchange Server, IIS, Red Hat Enterprise Linux, McAfee policy Suite
  • Experienced on configuring CISCO Routers, Switches and Security Devices
  • Must have the ability to work weekends, holidays and non-standard work shifts as required to meet customer needs. May also be required to travel for extended periods of time
50

Customer Service Engineer Resume Examples & Samples

  • Using your knowledge/expertise to deliver quality and timely responses to our customer requests for technical assistance of LCMS and GCMS Products and Solutions
  • Assisting in additional sales support for the LCMS and GCMS Products and Solutions through partnerships with the field engineers, internal system engineers and division personnel
  • Providing phone support in problem solving and technical support for our customers
  • Could be up to 25% travel to customer sites performing technical work (repairs, installations, consulting) and attending internal Agilent training classes
  • 8+ years’ experience supporting LCMS products including QQQ, TOF or Q-TOF
  • 3+ years practical experience using or supporting LC and LCMS products preferred
51

Senior Customer Service Engineer Resume Examples & Samples

  • The Field Service Engineer will perform as a part of a multi-functional team comprised of System Engineers, Electrical Engineers, Mechanical Engineers, Program Management and Marketing
  • The FSE will focus on supporting the deployment, integration and operational deployment of Rockwell Collins MicroDAGR-V and MicroDAGR-HH equipment in Saudi Arabia
  • Successful applicant will be responsible for performing all tasks associated with customer technical support of Rockwell Collins MicroDAGR-V and MicroDAGR-HH equipment in-country
  • This position will have responsibilities that will encompass all aspects of the field support for the MicroDAGR-V, MicroDAGR-HH, and ancillary equipment to include, but not limited to, mounts, cabling, antennas and all installation, integration, maintenance and operational testing required to field and sustain this equipment
  • During the installation effort the Rockwell Collins Field Service Engineer will provide technical support to the designated organization performing the installation of the system/equipment
  • The Rockwell Collins Field Service Engineer will support designated organization installation technicians during installation and post installation checkouts of the system as well as provide quality assurance oversight of system installation
  • Rockwell Collins Field Service Engineering will assist the designated organization with installation drawing interpretation and coordinate any red line changes to drawings with applicable Rockwell Collins System Engineering personnel
  • Rockwell Collins Field Service Engineering will assist the designated organization in management of periodic and unscheduled maintenance requirements during the installation period. Rockwell Collins Field Service Engineering will be the subject matter experts in all aspects on the system installed
  • The Rockwell Collins Field Service Engineer also will assist the designated organizational maintenance in troubleshooting system discrepancies on all installations as well as performing and/or assisting with any hardware or software upgrades to the installed system
  • The Rockwell Collins Field Service Engineer will also provide informal training to operators and maintainers of the installed system
  • Bachelor's degree in an appropriate discipline or in the absence of a degree six years of related exempt experience
  • Applicant must have an active US Department of Defense (DoD) security clearance. U.S. Citizenship is required
  • Must be willing to relocate to Saudi Arabia and support this program from inside of the country
  • Must have six or more years of hands-on experience in a manufacturing environment handling airborne communications, navigation, equipment? This experience should include operating test equipment for testing, troubleshooting and repair
  • Organizational, Intermediate, or Depot level experience on ground radios, avionics, or other electronic equipment
  • Knowledge in analog and digital theory
  • Proficiency in operating test equipment (oscilloscope, multi-meter, signal generator, etc.)
  • The ability to interpret system schematics, electrical and mechanical engineering drawings
  • Excellent Proficiency working on avionic and communication systems electrical interfaces, complex electro/mechanical equipment, computer systems, display systems, and/or complex software not related to information technology
  • Experience repairing and/or integrating electronic equipment on military platforms
52

Customer Service Engineer Resume Examples & Samples

  • 1) Mechanical or Electrical engineer
  • 2) Working experience as engineer in automotive industry
  • 3) Communication and negotiation skill ­ smooth communication skill internally / externally without any inconsistency
  • 4) Smooth and skilled PC and Microsoft office tool (Excel, Power point, Work)
  • 5) Language capability: English skill as business level in reading and writing
53

Senior Customer Service Engineer Resume Examples & Samples

  • Provide general technical direction and assistance to the customer in the operation, maintenance, repair, logistic support, and installation of GE products
  • Provide on-site interpretation of data and technical instruction
  • Provide Project and Field Service management with complete and prompt information regarding status of programs, customer problems, failures, trends, and climate
  • Provide technical assistance through on-site guidance and training in proper operation, maintenance, and troubleshooting of assigned programs and ground support equipment, including the use and proper interpretation of data and technical instructions
  • Provide communication to Product Support and Field Service regarding all program activities and problems through regular, timely reports
  • Reporting includes obtaining, interpreting, and communicating significant market intelligence and sales opportunities for both assigned programs and support
  • Assist customer in scheduling maintenance and workload
  • Assure that equipment and parts meet established schedules
  • Review reported malfunctions and identify / analyze any undesirable trends
  • Make recommendations on findings
  • Review effectiveness of maintenance actions in order to identify training needs
  • Anticipate requirements beyond those that immediately affect the program and assist in implementing actions to satisfy those requirements
  • Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in field services
  • Strong oral and written communication skillsn accredited university or college (or a high school diploma/GED with at least 4 years of experience in field services
54

Customer Service Engineer Resume Examples & Samples

  • Expertise on Beckman/Hamilton liquid handling
  • Demonstrated ability to troubleshoot, repair, and provide qualification services
  • Experience on general centrifuge and incubator experience
55

Customer Service Engineer Resume Examples & Samples

  • Bachelors Degree in Engineering or equivalent
  • 2+ years of automotive experience
  • 4 years minimum of automotive experience if no relevant Bachelors Degree
  • Fluent English (written and spoken) and travel is required
  • Expert knowledge of automotive technology
  • Very good PC knowledge (MS Office, customer specific car analysis tools)
  • 5+ years of automotive experience
  • Experience in Automotive manufacturing or repair
56

Customer Service Engineer Resume Examples & Samples

  • Other areas in fulfillment of the LIS Vision
  • Provide support using telephone, email, remote support tools, or onsite visits
  • Stay current with applicable hardware and operating system changes and enhancements
  • Participate in research and implementation of ways to reduce the frequency of specific problems
  • Work with other LIS Engineers to troubleshoot and escalate issues
  • Document and follow-up on issues to the customer's satisfaction
  • Develop and maintain an excellent relationship with customers and LIS staff
  • Work flexible shifts to accommodate operation during legislative session
  • Provide excellent customer service in a timely matter to meet SLA goals
  • Overtime as required
  • Ability to read, write and speak common English language
  • Good sense-of-humor
  • Practical experience with Windows operating system, Microsoft Office applications, and basic Internet skills
  • Ability to tolerate a work environment that includes lifting, walking and sitting
57

Customer Service Engineer Resume Examples & Samples

  • Diploma or Degree in IT or Electronics or Hardware engineering
  • A minimum 2 years relevant experience with electro mechanical equipment or business transactions machines like ATM, POS or EFTPOS
  • Must have excellent communication, interpersonal and customer relationship building skills
  • Australian citizens or Permanent Resident holder preferred
58

Customer Service Engineer Resume Examples & Samples

  • HNC/HND in an Electronics Engineering discipline essential
  • This is a field based role offering considerable independence
  • Ideally you will have previous field service experience where you have undertaken fault finding on electronic equipment. You will also be required to have strong IT, Microsoft Office and Networking Infrastructure skills
  • Your customer facing skills will be invaluable, as you will be required to interface with customers and staff at all levels within Siemens / Third parties, contractors, sub-contractors and suppliers and must quickly gain the respect of others, both colleagues and customers at all levels
  • You must hold a full UK driving license
  • Li-VV
59

Core Customer Service Engineer Resume Examples & Samples

  • High level of autonomy, engaged and motivated
  • Flexible and ready for new challenges
  • Innovative, Open mind, Collaborative
  • Engaged to keep competences updated
  • Quality oriented and focused on execution excellence
  • Consistent in using standard processes and tools
  • Cost consciousness
  • Effective player in multi-cultural teams
  • Respect the deadlines
  • Ability to perform multiple tasks concurrently with ease and professionalism
  • Good organizational, presentation and communication skills
  • Customer oriented attitude / Service minded
60

Customer Service Engineer, CT Resume Examples & Samples

  • Fluency in English language
  • Strong technical and clinical knowledge on Radiology Imaging devices especially in CT
  • Self-Motivated, enthusiastic
  • This job involves higher travel needs and extended out location stays – willingness to this need is desired
  • Strong business acumen and analytical skills
  • LEAN or Six Sigma experience
  • Ability to influence decisions with Service/Sales leaders
  • Strong knowledge of computer programs and Information Systems databases
  • Excellent facilitation skills
61

Customer Service Engineer, Vascular Resume Examples & Samples

  • Healthcare hands on experience 1-2 years in CT modality
  • Prior GEHC experience
  • Understanding of the Field Sales/Service delivery processes
  • Demonstrated GE Leadership Values and GE Beliefs
62

Customer Service Engineer Resume Examples & Samples

  • Communication and support with internal partners and colleagues
  • Taking care of administrative tasks of the job
  • Taking care of tools, measurement equipment, car allowance, etc
  • Customer oriented behavior and presentation
  • Adherence to complaint handling, escalation procedure, service reporting structures
  • Responsibility for spare parts process within his/her job including return deliveries
  • Dealing with service/maintenance on a professional level and according to company's procedures, rules and regulations and international standards whilst ensuring cost effectiveness
  • Performing maintenance as per a.m. standards while supervising teammates
  • Ensuring own availability (mobile phone, etc.)
63

Customer Service Engineer Resume Examples & Samples

  • Provide 24/7/365 support to both external and internal customers on a rotating shift pattern
  • Install customers equipment and cable installations according to specification
  • Build customer data centre suite solutions according to specification as directed
  • Receive first line support requests from customers for work to be carried out, acknowledge the request and log into Remedy so that customer requirements can be made at the earliest opportunity
  • Liaise positively and proactively at all times with customers in order to resolve any issues and exceed their expectations
  • Carry out media/back up tape changes
  • Ensure an accurate record is kept of all work carried out and that time is booked for all works undertaken
  • To ensure that any records databases are kept updated, that all shift related reports and checks are completed and handed over to the Line Manager/Senior Engineer as per local procedures
  • Ensure that buildings are clean, safe and secure by rigidly following safety and security procedures, and in conjunction with accreditations and standards
  • Ensure adherence to all company processes and procedures
  • Ensure that the escalations process is followed as required
  • Maintain a duty of care for everyone on site - immediately report any health and safety concerns, or anything unsafe or potentially dangerous to management and stop the work continuing
  • Monitor and check plant and equipment and escalate problems or anticipated problems to ensure continued provision of service
  • Respond to customer requests as per the customer charter guidelines
  • To cover the Customer Service Assistant role out of normal working hours or as required or directed
  • To deal with customer deliveries as required or directed, as per company processes
  • To ensure that any works carried out at sister sites is communicated to own Line Manager
  • Practical and theoretical cabling skills
  • Proven written and verbal communication skills
  • Computer-literacy/IT skills – email, data entry, excel, remedy
  • A logical approach to problem solving
  • Ability to diagnose and resolve customer technical problems
  • Ability to apply company policy and procedure
  • To produce work to a consistently high standard
  • Capability to work independently and as part of a team
  • Ability to liaise effectively with internal and external customers
  • Ability to meet and exceed targets and customers’ expectations
  • Ability to know when to support colleagues
  • To have a friendly and approachable attitude to work
  • To be flexible and adaptable, self-motivated and a pro-active worker
  • Works well under pressure and to deadlines/targets
64

Customer Service Engineer Resume Examples & Samples

  • Appropriate education, namely a Bachelor’s of Science degree in IT/telecom, medical technology or automation
  • Good written and verbal communication skills in Finnish and in English, Swedish and German language skills would be an advantage
  • Flexibility around working hours
  • Possibility and willingness to travel for work in Finland and abroad
  • Driving license (minimum: B)
65

Field Service / Customer Service Engineer Resume Examples & Samples

  • Bachelor’s degree in Chemistry/Biology, Electrical Engineering or relevant field/lab experience (3 to 5 Years)
  • 3 -5 years of experience in laboratory environment or associated field
  • Basic knowledge of service management systems such as Maximo, SAP, Service Max, etc
  • Knowledge of GMP requirements and analytical instrumentation
  • Prior metrollogy or Analytical instrument experience to include: HPLC, GC, MS, FPLC, Centrifuges, Hoods, Balances, PCRs, Spectrophtometers, scintilation counters, calibration equipment, etc
  • Experience with method development and analytical chemistry or life sciences research preferred
  • Excellent customer service skills complimented by an ability to listen to and interpret client requests
  • Ability to troubleshoot complex instrument and technology issues
  • Ability to identify, track and complete tasks for multiple projects under prescribed timeframes
  • Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code
66

Customer Service Engineer Resume Examples & Samples

  • Performing installations, start-ups, maintenance, repairs and updates of all products within your area of expertise and assisting with other products under supervision
  • Performing service activities as effectively as possible ensuring a high quality and cost effective outcome for the customer
  • Maintaining highest levels of customer satisfaction in all interactions with customers. Take accountability for the satisfactory resolution of any service issues at assigned customers
  • Escalating incidents according to the defined parameters and inform the Siemens Customer Care Centre on all escalation issues including reporting any customer complaints with proper documentation
  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare
  • Communicate and collaborate closely with the Siemens Customer Care Centre Technical Support team of product specialists and effectively work with the service coordinator in the scheduling of service jobs
67

Customer Service Engineer Resume Examples & Samples

  • Installs, operates, maintains, repairs and modifies equipment. Normally receives little instructions on day to day work, general instructions on new assignments. Participates in determining objectives of assignment. Plans schedules and arranges own activities in accomplishing objectives. Work is reviewed upon completion
  • Develops solutions to a variety of complex problems. May refer to established precedents and policies. Exerts some influence on the overall objectives and long-range goals of the organization. Erroneous decisions or failure to achieve objectives would normally have a serious effect upon the administration of the organization
  • Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions
  • Complete understanding and application of principles, concepts, practices, and standards. Full knowledge of industry practices. A seasoned, experienced professional with a full understanding of area of specialization. Resoles a wide range of issues in creative ways. This job is the fully qualified, career-orientated position
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering
  • Serves as company liaison with customer on administrative and technical matters for assigned projects
  • Domestic, foreign and at sea assignments; involves intermittent or continues travel; may require extended relocation. When overseas, FSE’s sensitivity to climate may have significant effect on customer goodwill and access to needed resources
  • Bachelor's degree in appropriate discipline, and four years of related experience, or, in the absence of a bachelor's degree, ten years of related experience
  • Applicant must have the ability to obtain a DoD security clearance at the Top Secret level. Having a current clearance is preferred. Requires US Citizenship
  • Must have experience in the troubleshooting and maintenance of the High Power Transmit System (HPTS) Dual Trailing Wire Antenna System (DTWA) support equipment installed on a Navy E-6B aircraft
  • Must have a solid understanding of the Antenna Control Console (ACC), Automatic Control Head (ACH), Operator’s Control and Monitor Panel (OCMP), 2A4 Power distribution, Emergency Extend Panel, and other integral systems of the HPTS DTWA on a Navy E-6B aircraft
68

Customer Service Engineer Laboratory Diagnostics Resume Examples & Samples

  • Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
  • Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
  • Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
69

Customer Service Engineer Resume Examples & Samples

  • Finds solutions by involving service application data from multiple resources using Root Cause Analysis
  • Takes initiative and identifies service application problems in actual way of working
  • Formulates alternatives and recommendations
  • Develops and introduces new supporting sub-processes and improves existing processes
  • Initiates & runs small service application improvement projects
  • Acts as an informal resource or (functional) supervisor for less experienced colleagues
  • Strong IT skills
  • Ability to write scripts / develop tools
  • Strong working knowledge of the Microsoft Excel, PowerPoint and Word
  • Excellent communicator and telephone manner at all levels of business
  • Excellent presentation skills and experience of presenting to a wide range of audiences
  • Highly motivated and able to work under pressure in a fast-paced environment
  • Well organized with good attention to detail
  • Good numeracy/literacy skills
70

Customer Service Engineer Resume Examples & Samples

  • Responsibilities may include, but are not necessarily limited to the following
  • Planning, tracking, analysis of field repair trends and warranty budgets
  • Evaluations and reporting of field data from internal data system
  • Analyze claims from the field for early failure detection
  • Prepare the data for monthly Factory Quality Meeting (FQM)
  • Prepare, organize and do workshops with related departments to define measures to improve the quality of the appliances in order to reduce field failures and warranty costs
  • Prepares the information for local associates about main failures and warranty cost
  • Local contact to Customer and Customer Service Department
  • Organize the monthly CS-QM telephone conference
  • Distribute and control the tasks for improvement to FCGF departments
  • Work directly with field service in problem identification and resolution
  • Work directly with end customer on problem identification and resolution
  • Travel to end user location to repair or replace units
  • Cooperates with other individuals and groups as necessary
  • Four-year degree in Mechanical, Electrical, Materials or Quality Engineering required
  • Able to perform duties with minimal supervision, handle multiple tasks and be prompt in meeting deadlines
  • Working Knowledge of ISO, FMEA, and problem solving techniques (8D, 6 Sigma, problem solving, etc)
  • Familiarity with all Microsoft products.Proficient in Excel, Power Point, Word, and SAP is desired
  • Excellent writing and oral communication skills and be able to communicate with a wide spectrum of people from auditors to upper management
  • Must be able to work well with people in other departments under difficult and sometimes stressful circumstances
  • Knowledge of German language desirable
  • 6 Sigma or problem solving certification is desirable
  • Two to five (2-5) years working experience in a labor-intensive manufacturing / assembly setting desired.Home appliance industry preferred
71

Customer Service Engineer Resume Examples & Samples

  • Coordinates, monitors, and expedites the evaluation of product changes and engineering design improvements. Gives priority consideration to those items improving product safety, reliability, warranty cost reduction, or long term lowering of cost operation
  • Organizes and sustains a technical file of existing and potential product improvements and serialized production changes
  • Analyzes special product support problem areas and evaluates various alternatives of meeting these needs in an engineering manner, considering all facets of the problem. Proposes the best possible solution for product changes, modifications, or procedural changes
  • Collects and analyzes discrepancy reports concerning Textron Aviation’s jet products. Coordinates corrective action with Manufacturing
  • Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures
  • Maintains close liaison with the Sales Department on the status of special configuration requirements that Textron Aviation’s jet products have potential of satisfying and coordinates the product development activities necessary in the customer preparation
  • Coordinates and assists Engineering in preparing detail or final technical proposals requested from Marketing and assists where necessary in the customer presentation
  • When necessary, acts as a technical advisor and is directly involved in on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation
  • Participates in periodic audits of the curriculum being taught by Textron Aviation’s contracted training organizations to verify classes are being conducted using current technical data
  • Prepares recommended spares lists for domestic and international operators based on flight profiles and projected usage
  • Prepares and presents technical program for operator’s conferences and technical seminars
  • Coordinates with representatives of equipment suppliers to achieve maximum reliability from installed equipment. Prepares reliability summary statement and recommendations for corrective action
  • Leads projects to completion by working directly with engineering, supply chain, technical publications, and other entities to ensure field integration of the project outcome
  • Champion customer service priority projects within business teams
  • Represent customer service at various meetings
  • Prepare and present topics at various venues where customer service is asked to provide technical product briefings
  • Required
72

Customer Service Engineer Resume Examples & Samples

  • Qualified to Degree level or equivalent
  • Technical analytical skills
  • Comprehensive knowledge of a specific modality or multi-modalities
  • Sought by others for guidance and advice. Proficiency in English. Ability to work independently with minimum direction
  • High work standards and quality
  • Initiative and motivation. Plans and organizes work effectively
  • Excellent communications, listening and interpersonal skills
  • Strong Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
73

Customer Service Engineer Resume Examples & Samples

  • AutoDELFIA (prenatal with addition of sample processor)
  • DELFIA Xpress
  • Genetic Screening Processor (GSP)
  • Panthera and DBS Punch instruments
  • Janus liquid handling robotic instruments possibly with robotic arm installations
  • Zephyr and Sciclone liquid handling robotic instruments
  • Chemagic Prepito, MSM1 and 360 nucleic acid extraction instruments as stand alone, or integrated with Janus instruments
  • LabChip Microfluidic units
  • HND or equivalent in Electronic Engineering or a Biotechnology discipline
  • Experience in a Customer Service Environment
  • Background in Electronics preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications
  • Previous experience of using or maintaining products outlined above useful. Mass Spec instruments also an advantage
74

Customer Service Engineer / Manager Resume Examples & Samples

  • Handle customer's tapeouts and prototyping requests
  • Prepare and host customer meetings and visits, and follow up with action items
  • Clarify customer's requests and act as issue owner for integrated customer-centric response
  • Lead the communication with customer on abnormal events
  • Track customer account/ project's status and escalate customer's issues to management
  • At least 3-5 years of experience in semiconductor industries
  • Experience in process integration, device, product engineering, or IC circuit/layout design is preferred
  • Proven capabilities in project management and cross-team communication will be a plus
75

Customer Service Engineer Resume Examples & Samples

  • Successfully handling everyday business activities as service incidents, installation, preventive maintenance and system modification on demand for products within area of expertise
  • Execute the service activities coordinated via the Customer Care Center, in an adequate and appropriate manner
  • Escalate incidents according to the defined parameters and inform The Customer care Center on all escalation issues
  • Report any customer complaints with proper documentation
  • Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthineers
  • Maintain highest customer satisfaction
76

Customer Service Engineer Resume Examples & Samples

  • BAC + 2 électronique ou informatique & réseaux
  • Connaissance en vidéo-projection appréciées
  • Bases solides avec le matériel informatique (Windows & Linux)
  • Expériences avec la configuration et le dépannage d’équipements réseaux et de visualisation
  • Anglais courant (Parlé écrit)
  • Autonomie dans le travail
  • Esprit client (Attitude et présentation)
  • Travail d’équipe (Collaboration avec base Belgique)
77

Customer Service Engineer Resume Examples & Samples

  • Manages the specific customer location, as a full time on-site resident / support
  • Joint pre-analysis / pre-selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs
  • Coordination of sorting, rework or re-flash actions at the customer facilities and implements immediate actions to minimize customer disruption
  • Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customer service organizations
  • Operates as the direct contact and response person to customer’s complaints (not necessarily on site)
  • This position will be located in Vance, AL
  • Bachelor Degree in Engineering, Business or related field
  • 0-2 years of related experience in automotive engineering or sales
  • Fluent English (written and spoken)
  • 2+ years of related experience in automotive engineering or sales
78

Technical Customer Service Engineer Resume Examples & Samples

  • Drive the qualification process for the new products and be present at customer trials
  • Conduct technical trainings and services to the related/potential customers
  • Conduct regularly internal technical trainings
  • Initiate competitors’ quality benchmarking regularly
  • Conduct claim investigation, provide technical conclusion of customer claims and negotiate settlement of monetary claims
  • Support production teams in corrective action planning and implementation
  • Convey customer quality feedback to all relevant parties in operations
  • Minimum 2 years’ experience of technical customer service or board production
  • Bachelor in printing, packaging or paper making is preferred
  • Familiar with board converting
  • Proactive, self-motivated, team player
  • Fluent Mandarin both in verbal and written; good command of English
79

Senior Customer Service Engineer Resume Examples & Samples

  • Provide technical support to field engineers, technicians and product support who are installing, diagnosing, troubleshooting or repairing Rockwell Collins equipment
  • Conduct technical analysis and recommend implementations, modifications and enhancements to product in accordance with specific customer requirements
  • Work without appreciable direction. Exercise considerable latitude in determining objectives and approaches to assignment. Network with internal and external key contacts outside own area of expertise
  • Contribute to the development of new concepts, techniques and standards
  • Be an on-site subject matter expert to customer’s technicians, engineering and management, representing Rockwell Collins in the assigned region
  • Use professional concepts and company objectives to resolve complex technical issues in creative and effective ways
  • Serve as the company liaison with customers on administrative and technical matters. Report design, operation, reliability and maintenance problems to product support, engineering and all other product related experts at all levels in the organization
  • Develop solutions to complex problems using ingenuity and innovation. Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercise judgment in selection methods, techniques and evaluation criteria for obtaining results
  • Troubleshoot technical problems and issues, determine technical solutions in accordance with product and customer specifications, and recommend actions to company or customer representatives for coordinative product solution
  • Undertake pre-sales and/or post-sales technical support including installation, testing and maintenance service to customers
  • Bachelor's degree in appropriate discipline, or, in the absence of a bachelor's degree, six years of related experience
  • Six or more years of experience providing avionics technical support to airlines or business jets
  • This position requires a customer service oriented individual, one who is cooperative, dependable and possesses excellent problem-solving skills in order to provide superior customer experiences while building long-term relationships and demonstrating a passion toward customer commitments
  • Successful candidate will be self-motivated and able to work independently as well as within a team setting
  • Able to make quick and well-informed decisions, even under high pressure situations
  • Candidates must be proficient users of Microsoft Word, Excel and Power point. Familiarity with SAP would be an asset
  • English required, French is a plus
80

Customer Service Engineer Resume Examples & Samples

  • Perform Service activities as required (50%)
  • Maintain and develop relationships with on site customer personnel (20%)
  • Adhere to all process and procedures to update and control service call flow for assigned accounts (10%)
  • Provide Centers of Expertise support as needed within their skill set (20%)
  • Possesses strong data entry skills
  • Able to recognize and attend to important details with accuracy and efficiency
  • Able to communicate clearly and convey necessary information
  • Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive
  • Able to maintain confidentiality of sensitive information
  • Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others
  • Able to quickly learn new systems and technology
  • Able to use relevant computer system applications at an intermediate level
81

Customer Service Engineer Resume Examples & Samples

  • Issue the laptops to the SDE EO, AITC, South Park location users and provide training on its use
  • Resolve Customer support requests within five (5) business days. VAPM approval is required for an extension beyond five (5) business Days, with exception of assistance associated with ordering, software, hardware and or a service repair requests and Change Orders. The Contractor is not required to provide any software or hardware
  • Ensure accurate inventory tracking data are promptly documented in the asset management tool
  • Document procedures for use of Federal Government issued desktop and laptop at remote sites within Paragraph 4.2 above in accordance with established guidelines and regulations
  • Update support/problem requests and change orders to indicate work accomplished for specific requests/change orders
  • Update service requests no less than every three (3) business days and change orders every five (5) business days for each action to indicate work accomplished for specific service requests or change orders
  • Submit Change Orders five (5) days prior to work being performed
  • Assist in recommending laptop standards and documentation aimed at lowering total desktop/laptop support costs. All recommendations shall be review and approved by COR/VA PM(s) prior to any implementation
  • Ensure migration to COR/VA PM or current approved OS on all SDE EO owned workstations, and laptops
  • Coordinate any upgrades to the platform and set up new replacement hardware platform (to be provided by SDE EO) when the existing hardware platforms will not support the current approved operating system, and update the SDE EO image to support the new hardware platform. The Contractor is not required to provide any software or hardware during this activity
  • Perform computer, printer and peripheral repairs, including diagnosis of system malfunctions, cost estimate of repair, and apply most cost effective solution to repair system malfunctions. The Contractor shall complete appropriate paperwork and send equipment to be repaired
  • Perform computer upgrades, including memory, hard drives, CD-ROM drives, DVD drives, monitors, modems, motherboards, processors, video cards, sound cards, network cards, and other special purpose cards
  • Perform all software installs or upgrades, including Windows Operating Systems, System or Device Drivers, Microsoft Office, Web Browsers, Email, Anti-Virus, Accounting, Customer Contact and most other general-purpose PC software packages, as well as security patches and site-wide deployments, image creation and manipulation. The Contractor shall provide end user support to only those end users within the locations in Paragraph 4.2 above to help users with day-to-day problems that occur when using their computer hardware or software
  • Perform desktop support services in a manner that enables SDE EO to satisfy each of the performance items required
  • Provide first line support (Tier 1) to telecom (VTC) requests or related issues when required
  • Perform a Health Check on all SDE EO, AITC, South Park location workstations/laptops as provided by SDE EO standards and processes before being issued for production use
  • Transport desktop hardware items (PC's, monitors, laptops, blackberries, printers, hardware cables, etc.) between South Park location building and AITC when required
  • Interface and communicate with senior level Government officials and a diverse customer base, in order to resolve the more complex, level-2 type problems
  • Accurately report the status of ongoing projects to the VA PM/COR each week
  • Identify and report to the SDE EO PM all potential problems with processes, schedules, user requirements, etc., that impact daily operations within SDE EO relating to issues with personal computers
  • Interface with senior level managers and customer for computer support issues
  • Perform conference room, training room, and Disaster Recovery Plan/ Continuity of Operations Plan (DRP/COOP) configuration
  • Follow established SDE EO change order processes
  • Participate in a rotating after-hours callback process
  • Comply with all SDE EO policies and service level agreements designed to reduce customer impact
  • Maintain the Hardware and Software Inventory and Configuration Log
  • Prepare Change Orders
  • Support Remote customers only in locations in Paragraph 4.2 above through approved support tools and processes
82

Customer Service Engineer Resume Examples & Samples

  • HND or equivalent in Electronic Engineering/Chemistry
  • Understanding of PLC Programming would be an advantage
  • Full Driving License
  • Background in Electronics and/or Chemistry preferably gained in a high technology service environment, together with an understanding of analytical and clinical instrument applications
  • Previous experience of using and/or maintaining analytical instruments required
  • Strong preference for a background in ICP-OES & ICP-MS
83

Customer Service Engineer, Perten Resume Examples & Samples

  • Performs field service as advised by the call dispatch staff/system in conjunction with the Sales Leader / Service Operations Manager, carrying our repairs, maintenance and installation of, primarily Perten systems and their peripherals and accessories. In addition, provide support to other divisions supporting analytical and clinical instrumentation and their accessories as time permits. Provide first line onsite user training on Perten systems
  • Organizing routine maintenance allocated on a monthly basis
  • At the request of the manager performs service on behalf of Perten / PerkinElmer overseas offices, to the standard expected in Spain, at sites of overseas customers
  • Ensures that all documentation, circuit diagrams, Service Data Bulletins and manuals are of the correct revision to undertake service on specific instrument types. Maintains ancillary documentation e.g. Safety Manual, Procedures Manual to the highest standard with regular reviewing of manuals provided in accordance with the Quality Management System
  • Align personal working practices with the department’s performance targets. Actively demonstrate compliance with all team targets
  • Ensures that all tools and test equipment is adequate to perform service required, and that all test equipment issued is calibrated at the times specified
  • Makes returns of all fully completed service documentation, Service Reports, Time Sheets, Expenses Claims, Motor Vehicle Log Sheets etc, on a weekly basis
  • May be requested to perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture
  • Degree level of Education in electronics
  • 2 years + experience
  • Understanding of the Agricultural Industry – Ideally Analytical equipment
  • Expert PC user with a knowledge of Microsoft OS (XP, 7), ability to network PCs
  • The ability to speak English fluently is essential
  • Incumbent must have excellent people management and motivational skills
84

Customer Service Engineer Resume Examples & Samples

  • Determines and develops approaches to assignments
  • Leads field services and support projects requiring coordination with other functions, customers
  • Solves a broad range of hardware and/ or software problems of varying scope and complexity
85

SDM Customer Service Engineer Resume Examples & Samples

  • Develops parts of or provides input to developing unique customer architecture, contributing to overall technical solution Design
  • Design and executes integration, operations or performance solutions in customer projects independently
  • Influences technical mind-set of the customer during sales process and works as part of a bid team, co-ordinating the technical part of a bid
  • Supports main customer consultant in solution team
  • Ensures customer requirements are accurately represented and presents solution architecture & design to customer for verification and makes required adaptations
  • Good Knowledge of GSM/UMTS/LTE Networks and Call flows
  • Solution design & Implementation of Core Network Elements including HLR, HSS, IMS Node ,One-NDS,MNP & EIR
  • SDM Solution Integration
  • Data base migration of HLR, HSS, EIR & MNP
  • Experience of installing HP hardware - inserting in racks, power and network cabling within the rack
  • Experience of installing Juniper top of rack switch in rack, cabling
  • Experience of positioning built racks in position in server room, cabling power & network to customer environment
  • Experience of installing NT-HLR, IMS Node and One NDS Software on commissioned hardware
  • Good experience in Unix/Linux commands
  • Good experience in Router and Switch configuration
  • Basic knowledge of HP product details
  • Basic Knowledge of firmware
  • Basic scripting language expertise (Shell script, PERL)
  • Basic Knowledge of IP
  • Basic understanding of HLR, HSS & IMS Call Flow
86

Principal Customer Service Engineer Resume Examples & Samples

  • Authoring STC certification plans, 14 CFR compliance checklists, instructions for continued airworthiness, ground test plans, flight test plans, electrical load reports, 14 CFR compliance reports, and weight/balance reports
  • Lead the integration of aircraft avionic systems by working with the respective business unit systems engineering team and the Aircraft Certification Center (ACC) installation design team to define the aircraft level installation architecture and details required to meet the approved certification basis
  • Identifying, documenting, and communicating significant certification risks for timely review and resolution
  • Monitoring and reporting of aircraft installation design and substantiation data milestones and reporting status to project/program management
  • Ensuring all aircraft certification requirements are met resulting in successful STC issuance
  • Bachelor's degree in appropriate discipline or ten years of related experience
  • Thorough working knowledge of Title 14 CFR Part 23, and 25
  • Familiarity with Title 14 CFR Part 21, 43, 45, 91, 121, 135, and 183
  • Thorough understanding of commercial avionics systems
  • Experience in the preparation of certification plans, 14 CFR compliance checklists, instructions for continued airworthiness, ground test plans, flight test plans, electrical load reports, and weight/balance reports
  • Understanding of the HIRF, Lightning, and EMC aspects of avionic system certification, preferred
  • Prior or current FAA DER and/or FAA ODA UM (Systems and Equipment Electrical) experience, preferred
87

Customer Service Engineer Resume Examples & Samples

  • 5 to 10 years of hands on and technical experience in the automotive industry, preferably related to bus maintenance and repair
  • Bachelor’s degree in electrical, electrical technology, mechanical or electromechanical engineering, or other relevant training
  • Successful leader with excellent interpersonal skills and ability to communicate globally across all levels of the organization, and with customers and other stakeholders
  • Excellent analytical skills, strong customer focus and a positive attitude are key requirements
  • Independence and resourcefulness
  • Confident and Effective decision-maker
  • Proven presentation and negotiation skills
  • Strong facilitation and conflict resolution skills
  • Advanced knowledge of the Microsoft Office suite, specifically Powerpoint and Excel
  • Commercial Driver License will be viewed favorably
88

Associate Customer Service Engineer Resume Examples & Samples

  • We are seeking a Customer Service Engineer who is committed to maintaining DELL EMC hardware products for large customer accounts in and around Singapore, in different operating environments
  • Under limited supervision, your focus will be to maintain all assigned spare parts, tools and test equipment and perform other duties as assigned by management or senior employee
  • Adhere to administrative policies and escalation procedures. Perform part replacements and hardware firmware (microcode/FLARE) upgrades as assigned or directed. Updates CSI at the completion of an event. Assure complete customer satisfaction by adherence to the following: Prompt onsite arrival time, Technical expertise, Professionalism. Must communicate with customer before, during, and at the completion of the activity. Includes the timely and accurate submission of all associated documentation as well as parts returns within 24 hours of an event. Submit accurate and timely expense reports, EAS/CSI updates, and timecards
  • Adheres to product specific guidelines, procedures, and best practices. Diagnose system malfunctions to isolate problems to DELL EMC, other OEM vendors or software and develop appropriate action plans. Perform maintenance and hardware FCOs according to established procedures. Attends on-the-job training and classes as required to develop a working knowledge of DELL EMC equipment
  • As this role is working evening hours, the candidate must possess strong ability to work autonomously
  • Must have a valid driver's license and reliable automobile
  • Must carry a mobile and tablet device
  • May be required to work overtime and Alternative Work Schedule
  • EMC Proven Professional Certification desired but not essential
  • Must have experience in technical documentation and have the ability to develop action plans for issues of limited complexity e.g. customer disk replacements
  • An Undergraduate Degree (Engineering/Computer Science/Information Technology) or business degree with a component of technical studies is desirable
  • Experience working in a fast paced customer support environment
89

Lead Customer Service Engineer Resume Examples & Samples

  • Bachelor’s Degree from an accredited university or college (or a High School Diploma / GED with a minimum 4 years of experience in a support or field engineering position)
  • Minimum 3 additional years of experience in a field engineering role
  • Minimum 1 year of experience in customer support and the development of successful customer relationships
  • Bachelor of Science in Mechanical or Electrical Engineering from an accredited university or college
  • Six Sigma training or equivalent Quality Training
90

Customer Service Engineer Resume Examples & Samples

  • Advanced knowledge of Microsoft Windows and Apple Mac OS. Advanced knowledge of PC and Apple Hardware. Intermediate to Advanced knowledge of Microsoft Office Suite – Outlook, Word, Excel, PowerPoint
  • Ability to work on own initiative. Demonstrate problem-solving strategies and practical knowledge
  • High quality inter-personal skills. Good communication skills
  • Ability to interact effectively with end-users, co-workers and managers
  • Ability to be organized and self motivated and complete tasks in a timely fashion
  • Ability to prioritize and be flexible
  • Ability to trouble-shoot and solve hardware, software, network and configuration issues
  • Ability to learn new technologies by reading, self-paced practice and minimal one-on-one training
  • Bilingual (English & Spanish) a plus
  • Five (5) or more years experience in desktop support a plus
91

Customer Service Engineer MD Resume Examples & Samples

  • Install complex configurations of diagnostic imaging systems at customer locations
  • Perform maintenance and repair of x-ray systems in accordance with Quality System Regulation guidelines
  • Participate in scheduled on-call responsibilities and support of fellow on-call engineers
  • Collaboratively work with sales and service team to ensure successful work and satisfied customers
  • Consistent ownership of customers with focus on exceeding customer satisfaction
  • Complete quality records of all work activities in the service management application
92

Customer Service Engineer Resume Examples & Samples

  • Installs, operates, maintains, repairs and modifies equipment. Normally receives general instructions on routine work, detailed instructions on new projects or assignments
  • Provide technical support to field engineers, technicians, and product support to those who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology
  • Builds productive working relationships internally and externally. Frequent internal company and external contacts and will be expected to represent the organization on specific projects
  • Develops solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance. Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Contributes to the completion of organizational projects and goals. Errors in judgment or failure to achieve results would normally require a moderate expenditure or resources to rectify
  • Frequent use of general/technical knowledge and industry/functional practices, techniques, and standards. General application of concepts, and principles
  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software
  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience is required
  • Experience interpreting avionics and mechanical drawings is required
  • US citizenship required
  • Applicant must have the ability to obtain a DoD security clearance at the Secret level. Having a current clearance is preferred
  • Must be willing to relocate unaccompanied to Pakistan for up to eighteen months
  • Knowledge of mechanical installations and structural maintenance is preferred
  • Theory and operational knowledge of C-130 avionics systems and subsystems is preferred
  • Aviation or structural maintenance quality assurance knowledge is preferred
93

Customer Service Engineer Resume Examples & Samples

  • Establishes a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers service organizations
  • Manages the specific customer location with proactive visits at a frequency agreed with the customer
  • Joint pre-­analysis/pre­selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs
  • Coordination of sorting, re-work or re­-flash actions at the customer facilities and implements immediate actions to minimize customer disruption
  • 3+ years experience in the automotive industry
  • Bachelor's Degree is required
  • Ability to travel to Wisconsin, Iowa and Illinois on a monthly basis
  • 5+ years automotive experience
  • Bachelor's or Master's Degree in technical field
  • Knowledge and experience using all Microsoft applications
  • Experience in a team setting
94

Customer Service Engineer Resume Examples & Samples

  • Fielding maintenance questions via phone, email and human contact regarding highly modified special operations aircraft pertaining to Rockwell Collins’ CAAS, CMS, AMS and other OEM hardware and software on board
  • Supporting Common Avionics Architecture System (CAAS) on 60M and 47G ACFT
  • Supporting Cockpit Management System (CMS) and Avionics Management System (AMS) on 6M ACFT
  • Other OEM products include but not limited to
  • Embedded GPS/INU
  • Mass Memory Server
  • SRTV (Secure Real Time Video)
  • EOS, FLIR and Christiansen Filter products
  • STT, ARC-231 and multiple other communication devices
  • The ability to work through complex problems using engineering technical data, wiring diagrams and aircraft manuals to assist the government personnel in understanding the solution
  • Using maintenance test stands in a lab environment to validate and verify (VAL/VER) RC and other OEM hardware complaints and repairs
  • Using unique software tools to load system software into Rockwell Collins and other OEM products
  • Communicate with team members in other, sometimes remote, locations assisting them with their responsibilities similar to above as needed
  • Work with various entities to integrate new software and hardware into aircraft understanding the company policies and industry requirements for use, safety and other considerations
  • The ability to travel to CONUS and OCONUS locations to support the customer as required
  • Assist with logistics of hardware movement as needed by the customer and repair process
  • Be able to prepare a class, formal or informal, and present the material on any of the above requirements
  • Liaison between Rockwell Collins’ program management, engineering and the customer
  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of exempt related experience
  • Six or more years of experience in related field of expertise either in the military as an aviation avionics/electrical technician or as a civilian in a related field
  • A current active secret security clearance or active within the past two years is required
  • The ability to obtain a passport
  • Proven ability to interact with customers
  • Proven ability to work autonomously while simultaneously working within a team
  • Avionics maintenance experience on MH-47G, MH-60M and/or A/MH-6M Aircraft or other aircraft with Rockwell Collins hardware and software installed is preferred
95

Customer Service Engineer Resume Examples & Samples

  • To achieve forecast sales target, profit margin, on time delivery and timely collection of payment
  • To gain feedback regularly from customers and maintain good relationship
  • To provide visible leadership engagement through daily action that relates to environmental, health and safety (EHS) improvement
  • To handle customers’ inquiry effectively in a timely manner
  • To work closely with customers to win projects
  • To feedback to other departments on customers’ comments for improvement
  • To organize and offer excellent service during customers’ visit to the factory (arrange logistics, factory tour, presentation material etc.)
  • To manage customer orders effectively to ensure success in meeting customer expectations
  • To provide effective and excellence customer support
  • To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in “Our Safety Commitment” statement,
  • To ensure all employees under your direct management perform their safety obligations
  • To ensure a proper environmental, health and safety (EHS) management system is in place to identify and define the processes and procedures required
  • To ensure all employees receive the proper EHS training and induction prior to commencing their duties, and
  • Any other roles & responsibilities assigned by the superior
  • Knowledge
96

Customer Service Engineer Resume Examples & Samples

  • Fault management/Configuration of Core and Access network
  • Trouble ticket handling within SLA/OLA
  • MOP preparation for the activities and new learnings
  • Prepare, implement and verify the configuration and integration of a Node / system
  • Emergency Handling and chronology preparation
  • Coordinating with care team for handling resolved cases
  • Interfacing with other Technical Teams
  • Coordinating with Circle team if onsite support required
  • Hand over and activity sheet preparation
  • Troubleshooting and Configuration management
  • Guiding other Engineers for trouble resolution
  • Understanding E2E customer requirement and works towards achieving 100% output with good quality
  • Good Know-how of telecom and networking – GSM, 3G, LTE and IP
  • Guiding team members to execute complex & critical configuration changes
  • Undertaking technical and On-Job training for fellow team members as per requirement
  • Responsible for preparation & implementation of shift roster for team
  • Tracking of issues related to tools and timely escalation as per pre-defined matrix
  • Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedbacks from customers
  • Creativity
  • Process Management
  • Drive for Result
  • Self-Development
97

Senior Customer Service Engineer Resume Examples & Samples

  • Diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software not related to information technology. Have basic knowledge of electronics, including Ohm’s Law, Kirchoff’s Laws, efficient power transmission (impedance matching), transistor biasing, breakdown voltages, relays, transients, electronic circuit schematics, block diagrams, derivation of Bel measurement (dB, dBm), basic test equipment such as DMM, RF generator, watt meter, antenna analyzer, attenuators, fox-and-hounds wire-pair identifiers, phone line analyzers, cable verifying test sets, crimp tools and techniques
  • Have basic TCP/IP and network knowledge, including meaning of IP addresses, simple IP tools such as ping, ipconfig, tracert
  • Bachelor's degree in appropriate discipline or in the absence of a degree six years of related experience; and
  • Must have the ability to obtain a U.S. Government security clearance (Requires US Citizenship)
  • Ability to pass Homeland Security Background Investigation
  • Experience in working with electronic and electrical installations
  • Organizational, Intermediate, or Depot level experience on ground radios, avionics, or other equipment
  • Experience necessary in with HF radios or networks
  • Experience with Airborne HF products, Mobile HF products, Rockwell Collins RT-2200 and/or Rockwell Collins HF-9000 airborne radio preferred
  • Must be willing to travel 50-75% of the time
98

Customer Service Engineer Shenyang Resume Examples & Samples

  • Provides quick and accurate feedback to the manufacturing plants and if applicable to the BUs regarding quality/manufacturing issues
  • Joint pre­analysis / pre­selection at the customers warranty return centers, resulting in discussions to reduce part returns and the related costs
  • Coordination of sorting, rework or re­flash actions at the customer facilities and implements immediate actions to minimize customer disruption
  • Several years of work experience
99

Customer Service Engineer Shenyang Resume Examples & Samples

  • Join reanalysis / pre­selection at the customer warranty return centers, resulting in reduction of part returns and related costs
  • Support to negotiation of Technical Acceptance Factors
  • Provide quick and accurate feedback for customer complaints, Drive plants provide 8D report to customers with 4 weeks
  • Deal with Continental’ s “0”Km and field warranty return issue at customer site
  • Register 0km and field returns parts in the CQTS and coordinate the part transfer to Conti Plants
  • Establish a trusting relationship with the customer’s plant engineering, line operators, quality departments, logistic departments and customers service organizations Establish a trusting relationship with the customer
  • Manage the specific customer locations with proactive visits at a frequency agreed by the customer
  • As a direct contact and response person to customer’s complaints
  • Support Safe Launch Activities at customers facilities
  • Coordination of sorting, rework or re­flash actions at our customer facilities and implementation of immediate actions at the customer sites to minimize customer disruption
  • Support of product changes, customer plant trial runs and other engineering runs post
  • Define matrix for Weekly /monthly report and include all of Customers and CSE information
  • Collect the quality information from Customers and fill out the weekly/monthly report
  • Tracing weekly/monthly report and updated quality issue information into CQTS
  • Excellent English skills, both writing & reading and can work well with staff and customers from diversified backgrounds
  • Familiar with quality tools, e.g. 8D