Customer Service Agent Resume Samples

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VH
V Heidenreich
Vance
Heidenreich
413 Mandy Junction
Phoenix
AZ
+1 (555) 800 2980
413 Mandy Junction
Phoenix
AZ
Phone
p +1 (555) 800 2980
Experience Experience
Los Angeles, CA
Customer Service Agent
Los Angeles, CA
Mayer, Koelpin and Muller
Los Angeles, CA
Customer Service Agent
  • Providing an outstanding level of service, and developing productive and trusting relationships with our customers
  • May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
  • Establish business relationships with clients by providing prompt and accurate service
  • Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • Southwest Airlines will accept your job bid for the MSP Ramp Agent position only if you currently reside within a 50 mile radius of MSP or can provide established residency in the state of Minnesota.
  • Ensure all Pearson VUE generic policies held on SharePoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
  • Continuing improvement to customer service administration and work methods
Phoenix, AZ
Lead Customer Service Agent
Phoenix, AZ
Bosco LLC
Phoenix, AZ
Lead Customer Service Agent
  • Deliver high level support to the department Manager and Assistant Supervisors on policy, process and team management
  • Manage work time to achieve departmental service level goals
  • Assists customers within the queue to minimize any wait time and provide the most efficient service possible
  • Actively seek to improve our Quality Management System with the goal of improving current practices
  • Provides all customers with undivided attention while assisting them
  • Assist in Agent Quality Monitoring
  • Conduct new associate training and provide ongoing training
present
San Francisco, CA
Senior Customer Service Agent
San Francisco, CA
Monahan-Yundt
present
San Francisco, CA
Senior Customer Service Agent
present
  • Address root causes and seek continuous improvements – constantly look for ways to improve work processes
  • Manage the agents’ performance through weekly performance discussions with key supervisors
  • Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
  • Work closely with schedulers, shippers, product managers and quality control
  • Provides general administrative support to the Regional Manager and Sales positions
  • Set the agents’ 2017 key performance indicators and provide clear direction to them
  • Work independently and assist the team in realizing goals and standards – share knowledge and best practices
Education Education
Bachelor’s Degree in Data Entry Accuracy
Bachelor’s Degree in Data Entry Accuracy
Hofstra University
Bachelor’s Degree in Data Entry Accuracy
Skills Skills
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
  • Strong attention to detail with good organizational skills
  • Ability to work with all levels of staff and the capability to be a strong team member
  • Good background knowledge of computers and basic IT functions
  • Social skills and the ability to communicate with customers are also highly desirable in this role
  • Strong computer and telecommunication skills including a very good knowledge of Microsoft
  • Dynamic person with a good sense of organization, excellent time management skills, attention to detail
  • Ability to quickly build and maintain strong customer relationships over phone and email
  • Ability to manage multiple projects while maintaining strict attention to detail
  • Good Communicator: Demonstrates good two-way communication skills
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15 Customer Service Agent resume templates

1

Customer Service Agent Resume Examples & Samples

  • At least 2 years of Customer Service experience in a Call Center environment
  • 2 years of Medical Office experience
  • Experience using MS Office product including Word and Excel $
2

Customer Service Agent Resume Examples & Samples

  • Research and resolve customer service questions, inquiries, requests and problems in an accurate, timely and empathetic manner during telephone conversations
  • Continually portray and project a positive and professional image of TCF
  • Consistently achieve the established standards of the position
  • High school graduate or equivalent, working toward 2 or 4-year college degree preferred
  • 12+ months prior customer service experience preferred
  • Demonstrated communication and organizational skills
3

Customer Service Agent Contact Center Plymouth Resume Examples & Samples

  • Stay informed about changes in policy, procedures and services in order to provide accurate information to customers
  • Promote interest in TCF products and services
  • No Collections, Only Customer Service (Checking & Savings Accounts)
4

Call Center Customer Service Agent Resume Examples & Samples

  • Answering phones in a call center environment while entering data into a computer at the same time
  • Providing excellent customer service and accurate information on all aspects of properties, activities, and amenities to guests
  • Must be willing to work weekends and holidays as needed - required
5

Customer Service Agent Resume Examples & Samples

  • Ensure high quality of service by understanding and clarifying the customer’s need
  • Provides effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
  • Demonstrates a strong knowledge of company services and all products including product composition and package directions during customer interactions
  • Establish business relationships with clients by providing prompt and accurate service
  • Understand TMS systems and accurately enter all information into systems, ensuring data integrity
  • Identify and provide timely resolution for all customer issues, concerns, and/or questions
  • Identify and escalate priority issues, including medical questions and Adverse Event (AE) reports as needed to appropriate resource
  • Assess each reported AE for serious or non-serious classification as per FDA regulations. Escalate serious reports appropriately
  • Project a professional company image through all phone interactions
  • Display a positive attitude and customer focus
  • Adhere to schedule including lunch and breaks
  • Maintain all training materials related to client, keeping current with updates provided by the training department
  • Powerful customer service focus
  • Ability to present in a polished and articulate manner and exhibit professional behavior
  • High degree of data entry accuracy and attention to detail
  • Computer and keyboard proficient, with proficiency in Microsoft Office including Word, Excel and Outlook
  • Ability to identify and acknowledge customer needs and offer insight
  • Ability to build strong relationships
  • Ability to learn, retain and effectively communicate medical information and provide technical details to customers
  • Demonstrated ability to provide unscripted responses on appropriate subject matter
  • Exercise good judgment skills
  • Ability to perform in high-pressure and fast-paced environment and handle multiple tasks simultaneously
6

Customer Service Agent Resume Examples & Samples

  • You will be our mouthpiece to our consumers that have a problem in the usage of AfterPay
  • By answering their phone calls, emails and inquiries via other communication channels you will resolve their problems and increase their satisfaction with our service offering
  • In addition you will help the consumer to better understand our products and the various possibilities to use them
  • For shaping our existing product portfolio and develop new products you will share your feedback regarding overall customer satisfaction, tools and processes based on the interactions with the consumers with the colleagues and play a substantial part in the further development of AfterPay
  • You are driven by the passion to make our customers happy and convinced by our products but also in particular in our service. This means that you should be able to communicate in a pleasant way, cater for the consumer’s need and build trust and connection
  • Experience in a customer support division is a necessary criterion for us and we would appreciate if you already have working experience in a financial service company
  • You have no problems in working with various systems and software applications and you are willing to become acquainted with new systems, services and products in a self-initiated way
  • A strong written communication utilizing proper grammar and punctuation and pleasant verbal communication skills are implicit presuppositions
  • Most of your communication will be in German, but as we are an international company and lots of your colleagues are also international you are able also to communicate in English
7

Customer Service Agent Resume Examples & Samples

  • Answers incoming calls in a high volume call center environment; communicates directly and builds strong business relationships with customers, as well as internal and external service providers
  • Provides timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints, and providing information regarding banking products, policies, online services, and customer accounts
  • Meets individual and department performance objectives, standards and goals
  • Actively identifies appropriate opportunities to market additional bank products and effectively cross sells or refers customers to the appropriate sales staff
  • Engages in projects and other activities during low call volume, such as processing or responding to requests submitted by customers online
  • Proficiency with Microsoft Office (Excel, Word, Outlook, SharePoint) and ability to navigate financial software applications (Mozart, Bancline)
  • Ability to work flexible hours; demonstrated good attendance and punctuality
  • Excellent organizational and data entry skills, ability to maintain accuracy and met deadlines in a fast paced environment
  • Demonstrated ability to maintain composure and convey a positive attitude while interacting with customers and internal team members
  • 1 year of call center experience or 1 year branch banking experience required
  • None
8

Customer Service Agent Resume Examples & Samples

  • Enter reservations into reservations system and sell open seats (print boarding passes, run maniftests and do guest roll call)
  • Assist guests and their luggage to boarding areas and/or vehicles
  • Maintain clean and presentable airport facilities
  • Perform accurate and thorough data entry
  • Reconcile vouchers, credit card transactions, and the cash drawer
9

BWI Customer Service Agent Resume Examples & Samples

  • Participates in an aggressive business development program to market insurance products and services as well as providing quality service to existing policy holders
  • Functions as an insurance agent with primary responsibilities for identifying customer needs, providing products and services that meet those needs. Is responsible for new and renewal business and general customer requests involving insurance policies
  • Assures the maintenance of life, health, and disability insurance files, including processing health insurance claims
  • May assist manager with performance and work plan development to guide less experienced agents toward goals as well as coaching and motivation
  • Acts as a leader in activities benefiting the community, thereby raising the prominence of the agency in its market area
  • Advises less experienced agents of regulatory changes as well as corporate polices through training and communication to ensure full compliance
  • Initiates sales calls and assists sales representatives
  • May act in a lead or supervisory role, training less-experienced agents
  • Performs clerical duties; including but not limited to, using Microsoft office software, producing error free work, filing, envelope stuffing, photocopying, operating FAX machine, printing projects, data entry projects and general bookkeeping
  • Prepares, in conjunction with supervisor, an annual performance and development work plan with quarterly goals to support professional and personal growth
  • Bachelor's degree in business with emphasis in marketing preferred
  • Licensed in Property/Casualty or Life/Health insurance
  • Has obtained, or is in the process of obtaining, insurance designation such as CISR, CPSR and ACSR
  • CIC designation
  • Minimum of ten years or more of insurance sales experience
  • Knowledge of insurance products/services, organization, technical, functional, industry/regulatory
  • Excellent knowledge of company guidelines and prequalification of customer accounts
  • Demonstrated ability to grow book of business
  • Strong communication skills including written & verbal skills, listening & responding, information sharing, influencing and presentation
  • Strong organizational and negotiating skills
  • Strong personal computer, customer service, sales and problem solving skills required
  • Strong sales skills
  • Ability to work well in teams
  • Supervisory skills
10

Call Center / Customer Service Agent Resume Examples & Samples

  • Able to work a flexible schedule, and has excellent verbal communication skills - required
  • Perform work with a high degree of accuracy- required
  • LMS software experience - preferred
  • Enthusiastic attitude of the travel industry is a plus
11

Cards Inbound Customer Service Agent Resume Examples & Samples

  • Ensure Customer service excellence by
  • Delivering service with requisite Courtesy and Accuracy
  • Nil Defects (100% adherence to product & process)
  • Adherence to Service and Sales Compliance
  • Cross Selling/upselling on set products (Assets & liabilities products)
  • Ensuring Process Efficiency by achieving set targets of Call Quality
12

Liabilities Inbound Customer Service Agent Resume Examples & Samples

  • Displaying complete onus to the customers Query/problems
  • Ensuring Nil Customer complaints
  • Escalating/Highlighting customer Problem Incidences
  • Excellent Written & Oral Communication
  • Passions towards Service
  • Good Comprehension Skills
13

Customer Service Agent Resume Examples & Samples

  • Serve as first point of contact for customers regarding routine service issues, assist in troubleshooting issues, and enter routine service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches, on a frequent basis, to process these requests
  • Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications, and enter all information in the appropriate system for tracking and archival purposes
  • Strong written and spoken communication skills
14

Customer Service Agent Resume Examples & Samples

  • Deliver the highest level of customer service to internal and external customers at all times
  • Use SharePoint to understand and follow policies, procedures and work instructions
  • Ensure all Pearson VUE generic policies held on SharePoint are adhered to at all times. In addition to this be aware and adhere to specific Customer Service Centre guidelines
  • All employees are also responsible for supporting and implementing the company’s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply in their role/work function. Full details of these policies and procedures are available on SharePoint
15

Customer Service Agent Resume Examples & Samples

  • Responsible for outbound calls to consumers to provide resource education
  • Proficiency in Microsoft Office including Word, Excel and Outlook
  • Strong computer skills, including ability to access and navigate multiple applications
16

Customer Service Agent Resume Examples & Samples

  • Coordinate the loading of guests and luggage into proper vehicles
  • Book transportation on a space available basis
  • Ensure on time departures
  • Coordinate logistics, manifesting, zoning and Drivers schedules with other CME employees
  • Provide a level of service which exceeds guest’s expectations
  • Maintain reservation integrity
  • Reconcile cash drawer, vouchers and credit card transactions
  • Coordinate driver activity and help drivers maintain a positive attitude
  • Assist with resolution of lost luggage issues
  • Maintain integrity of radio transmissions and procedures
  • Maintain counter facilities
  • Maintain good rapport with all airport personnel
  • All other tasks as requested
17

Customer Service Agent Resume Examples & Samples

  • Taking Incoming customer calls, airport personnel and travel agents
  • Answer general questions regarding the program and assisting with award bookings
  • Reading incoming correspondence and classifying cases to ensure distribution to the appropriate department
  • Processing enrollments and account updates
  • Processing promotion registrations
  • Processing request via email as required
  • Motivated and willing to work in a team environment
  • Must have excellent customer service and listening skills
  • Must be able to identify customer request, be self-efficient and have the ability to resolve problems with limited supervision
  • Must be able to read, write and communicate in English and Spanish
  • Basic PC skills (outlook, word, Ecxcel)
  • Basic Geography skills
  • Must be very detail oriented
  • Requires hand/eye coordination
18

Cards Inbound Customer Service Agent Resume Examples & Samples

  • Nil Defects (100% adherence to product and process)
  • Escalating/highlighting customer problem incidences
  • Adherence to service and sales compliance
  • Cross Selling/upselling on set products (assets and liabilities products)
  • Ensuring Process efficiency by achieving set targets of call quality
  • Education: Graduate from a recognized University
  • Passions towards service
  • Enthusiastic and self-motivated
19

Dutch Customer Service Agent Resume Examples & Samples

  • Calling customers to discuss and resolve all booking/availability issues
  • Taking ownership of customer complaints from initial contact through to final resolution, ensuring that all concerns have been addressed
  • Building strong relationships with external partners and suppliers in order to fully meet the needs of our customers
20

Customer Service Agent Resume Examples & Samples

  • Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax, regarding
  • High school diploma or GED required, 2-4 year degree preferred
  • A minimum of two years total work experience is desired – preferably in a customer service environment but not required
  • Basic Microsoft office functionality required to be successful in this position
  • Completion of internal Brand Ambassador Program required within first 12 months of employment
21

Contact Center Customer Service Agent Resume Examples & Samples

  • Effective use of computer skills
  • Exhibit excellent customer service skills
  • Must be able to work rotating shifts between 7am to 12am, including weekends
22

Customer Service Agent Resume Examples & Samples

  • Educated to degree level in a relevant discipline (eg Business, Communications etc)
  • A solution based approach with the ability to employ questioning techniques to identify needs, respond to enquiries and ensure a positive customer experience
  • Excellent organisational skills and the ability to prioritise tasks in a fast paced environment
  • IT Proficiency
  • 1 year of experience in a Customer Service/ Support role
  • Experience in providing support and guidance relating to web based technologies/ products
  • A passion for golf or a good understanding of the game and industry
23

Customer Service Agent Resume Examples & Samples

  • Assist in the resolution of advertiser issues including campaign performance, product bugs, invoicing and credit as well as drive productivity and best practices
  • Support Client Partners, Agency Partners and Customer Solutions Managers by working together to provide excellent service for their accounts
  • Develop research and insights that will help our client further develop and evolve their advertising platform and guidelines
  • Educate customers on our client's advertising processes, tools and products
  • Manage customer page education, questions, compliance and product related issues
  • Ability to identify trends and solve problems facing multiple customers
  • Providing vital product insights and feedback from our customers to our client's Product Engineering teams
  • Awareness of the different client internal support teams, communication channels and policies
  • Awareness of client (ad) products, tools and platform
  • Fluency in German and English is essential
  • Professional customer service skills: solutions mind-set, helping nature, passion for the customer and customer experience
  • Ability to empathize with customer situation and meet targets
  • Highly motivated self-starter with the ability to act independently and thrive in a constantly changing environment
  • Ability to manage multiple projects while maintaining strict attention to detail
  • Self-learner interested in both the how and the why
  • Ability to prioritize effectively according to changing circumstances
  • Ability to collaborate and work effectively on a team
  • Good communication skills at all levels in an organization
  • Client focused and solutions oriented
24

Customer Service Agent Resume Examples & Samples

  • Experience communicating with customers and customer service-related activities
  • Ability to learn new tasks and assignments quickly
  • Demonstrated adaptability to new situations and work assignments
  • Experience resolving problems in a fast-paced environment with the ability to successfully coordinate and handle multiple tasks/activities simultaneously
  • Excellent organizational skills
  • Ability to perform basic mathematical calculations in order to support a spreadsheet environment (Microsoft Excel)
  • Demonstrated ability to make decisions based upon numerous variables
  • Some college course work
  • Hands-on SAP experience
25

Customer Service Agent Resume Examples & Samples

  • Taking Incoming customer calls from airport personnel and travel agents
  • Issuing Tickets and quality assurance of already issued tickets
  • Upgrade issuance
  • Setting up tickets for airport pick up
  • Answering any written correspondence via letter or email
  • Processing any complaint cases
  • Processing any Other Airline Flight Verifications
  • Processing of crediting cases
26

Customer Service Agent, Entry Resume Examples & Samples

  • Perform guest check-in services and inside sales (cash handling and processing of credit cards)
  • Perform excellent customer service
  • Assist guests and their luggage to boarding areas and/or vehicles (must be able to lift 50 pounds)
  • Have working knowledge of the service areas of the company
  • Perform accurate and thorough data entry (be familiar with CME applications - Outlook, Hudson, Peoplesoft, SageQuest)
  • Knowledgeable of two-way radio procedures and be able to perform dispatch functions
27

Swedish Customer Service Agent Resume Examples & Samples

  • Researching data, and data maintenance
  • Complete fluency in Swedish
  • Strong Microsoft office skills
28

Customer Service Agent Resume Examples & Samples

  • High School Diploma / GED or equivalent
  • Ability to learn new tasks and assignments and an exhibited willingness to maintain flexibility and support change
  • Strong attention to detail with good organizational skills
  • Demonstrated ability to communicate clearly
  • Hands-on experience with SAP
29

Inbound Customer Service Agent Resume Examples & Samples

  • Experience: 0-3 years
  • Excellent written and oral communication
  • Team player with a positive attitude
30

Customer Service Agent Resume Examples & Samples

  • Assist customers with the status of their order both over the phone, chat, and our support system
  • Assist customers with any problem or issue they may have (damages, incorrect item, late shipment, canceling orders, etc.)
  • Input tracking into orders
  • Communicate with the customer eloquently over the phone and via email
  • Cross train in other Customer Service functions
  • Must have the ability to let your smile shine through the phone
  • Great grammar skills
  • Proficient in using Microsoft programs
  • Amazing phone etiquette
  • Ability to speak clearly and professionally
  • Great computer skills (ability to navigate through multiple windows and tabs, fast typing skills, etc.)
  • Problem solver- ability to think outside the box
  • Happy to assist others
  • Upbeat personality
  • Sports knowledge is a plus, but not a requirement
  • Multi-tasking skills
  • Previous customer service experience a major plus!
31

Customer Service Agent Resume Examples & Samples

  • Solving customer queries and issues in a pleasant and timely manner
  • Spotting inquiry trends
  • Administration and data collection
  • Inter - departmental case reporting
  • Identifying and solving potential problems before they even become an issue
32

Customer Service Agent Resume Examples & Samples

  • Helping corporate clients with their queries
  • Complete fluency in Dutch
  • Previous customer services experience is an advantage
33

Customer Service Agent / Analyst Resume Examples & Samples

  • Ability to monitor, track and report change for process improvement
  • Ability to assess and validate trending activity against business norms
  • Ability to develop business cases to validate or change CS policies
  • Ability to model process changes for team wide implementation
  • Ability to demonstrate sound business judgment and organizational ability
  • Effective interpersonal, verbal, and written communication skills
  • Minimum 2 years of customer service experience, at least 1 year of which were spent supporting customers of digital and online products and services
  • Experience with Call Center or other operational reporting metrics and KPIs
  • Experience with Excel or Sheets to build models, routine and ad hoc reports
  • Experience supporting Internet technologies and devices, such as video streaming
  • Demonstrated successful experience in sales or customer retention
  • Experience with aligning to shift-based work, ensuring adherence to schedule rules and requirements
  • High school graduate or equivalent required; college degree preferred
  • Ability to be flexible in shift assignments and work areas, including some early mornings, evenings, week-ends or holidays
  • Must be authorized to work in the US for any employer
34

Customer Service Agent Resume Examples & Samples

  • The ASU Customer Contact Phone agent will have responsibility for efficiently and accurately action targeted telephone campaigns. Please see a detailed description of the role below
  • To work on the automated dialer telephone system to collect overdue payments from the client base and assertively negotiate with the bank's clients who are in arrears in line with current ASU strategy and policies
  • Each agent is responsible for maximizing the amount of money that is collected against overdue balances
  • To maintain a professional and compliant relationship with all clients while maintaining the focus to exceed set targets
  • To validate if payments have been made on payment due dates as set by the previous agent, negotiating strong promises to pay with clients and to determine the next step in the ASU strategy
  • The phone team will also be responsible for direct debit management and other "portfolio maintenance" campaigns as required by the business intuitively identifying cross selling opportunities as they arise
  • To feed into the regular team meetings with regards to observations on strategies / effectiveness and suggestions for future campaigns
  • To refer accounts onto other teams within the Arrears Support Unit in line with credit policy and the ASU strategy
  • The objectives and outcomes expected of the customer contact team / agents will be driven by the campaigns identified by the telephony/ resource manager and the targets set will reflect these expected outcomes
  • To support other teams within the ASU as required
  • Up to 3 years' experience within a similar environment
  • Relevant third level qualification or professional equivalent
  • Minimum APA Loans qualified desirable and committed to further continuous development
  • Results focused, used to driving performance to meet tough targets
  • Professional telephone negotiation technique
  • Excellent time management, interpersonal, organisational, oral and written communication abilities
  • Strong team and organizational focus with flexibility in relation to working hours when required
  • Positive and passionate approach to role and enthusiasm to contribute to team success
  • Commitment to Contact Centre opportunity for a minimum of 12 months essential to allow my client to build the high performing team required to meet our customer's needs
35

Customer Service Agent Resume Examples & Samples

  • High School diploma, GED or equivalent
  • Knowledge of the Internet and e-mail systems
  • One year of Call Center experience or related experience
36

Customer Service Agent Resume Examples & Samples

  • Processes transactions for Reverse Logistics Programs (RGA)
  • Understands self-service tools, effective at handling basic customer inquiries
  • Supports Top Shop Program (Credit Card Transactions)
  • Processes Claims within defined time frames
  • Special Project Support – Periodic involvement as required by Supervisor / Team Leader. Focus areas include process improvement, cost reduction, and service improvement initiatives
37

Customer Service Agent Resume Examples & Samples

  • Respond daily to 80+ calls in an inbound call center
  • Field calls from customers to connect them with service specialists who will solve their problems
  • 1+ years of previous work experience
  • Ability to accurately type a minimum of 25 words per minute
  • Must be able to attend the 4-week training period, Monday through Friday from 8AM to 4PM
  • Following training, must be available to work a schedule of 30 hours per week aligned with a shift listed above
  • Bachelor’s degree completed or in process
38

Lead Customer Service Agent Resume Examples & Samples

  • Handle department new hire training & continuous coaching for all functional areas
  • Create and maintain training documents and procedures
  • Manage large scale or complex business rollouts
  • Assist in Agent Quality Monitoring
  • Maintain Customer Master Data in Kay & Microtek platforms (ITSM, JDE & Pointman)
  • Manage new distributor and brand account set up process
  • Lead department initiatives and projects
  • Analyze forecast data & assist in Agent scheduling
  • Assist in daily/monthly reporting (stats, dashboards, business review data)
  • Handle Customer Service training for new Territory Representatives
  • Partner effectively with various internal departments (i.e. Supply Chain, Sales, Finance, IT and Marketing) to achieve project goals or supply requested reporting
  • Deliver high level support to the department Manager and Assistant Supervisors on policy, process and team management
  • Recommend improvement to streamline department procedures and processes
  • Assist with communication to the department pertaining to any updates or changes within the business
  • 3+ years of experience in Customer Service
  • Intermediate to advanced proficiency in Microsoft Office Suite software (Excel, Word, Outlook, PowerPoint)
  • Knowledge of BCMS & TASKE reporting systems
  • Adaptable to multi-business system environment
  • Previous analytical experience with aptitude for research, analysis, and problem solving skills
  • Demonstrated initiative with ability to work both independently and with a team
  • Ability to maintain a positive attitude and adapt to a continuously changing environment
  • Basic proficiency in ITSM (Clientele) & JDE
  • Excellent organizational and time management skills, with ability to manage multiple priorities and meet deadlines in multi-division, fast paced environment
39

Senior Customer Service Agent Resume Examples & Samples

  • Adheres to company and department policies and procedures
  • Responds to 100 – 120 requests daily from customers and field associates from multiple divisions
  • Process fax and email orders between calls
  • Takes Institutional overflow calls as needed
  • Accurately and efficiently enters customer and field and sales associate’s orders using CCS/SAP and IDV01 Mainframe
  • Responds to customer, and field, and sales associated Credit related inquiries
  • Enters product returns and order traces
  • Researches and responds to customer and field complaints
  • Effectively upsells customers on additional product solutions generating sales
  • Undergraduate degree completed or in process
  • 6+ months in National Customer Service successfully completing Customer Service Agent I functions or equivalent IDV01 mainframe and SAP experience
  • 6+ months of IDV01 mainframe experience
  • Experience with Microsoft Office Suite software (Excel, Word, Access, and Outlook)
40

Customer Service Agent Resume Examples & Samples

  • Placing orders accurately, completely and within agreed deadlines into SAP and by pro-actively following up on missing information and exceptions
  • Effectively communicating with internal and external stakeholders and customers by providing a professional service
  • Displays the ability to professionally manage customers and their expectations with the intent to build mutually beneficial and effective relationships
  • Delivering first time resolutions to customer queries and problems
  • Designated as the single point of contact to provide high level customer service in the local language
  • Works collaboratively with team members to meet individual and team targets
  • Fluent in FRENCH and ENGLISH. Strong communication skills in both written and oral
  • Customer focus and process oriented mindset
  • Good analytical and high complex problem solving skills
  • Engagement, self-starter, pro-active attitude
  • Ability to work independently and take decisions
  • Openness, inter cultural competence
  • Stress resistance/resilience
  • Readiness to learn and develop
  • Respond to customers in timely manner
  • SAP knowledge is an additional advantage
41

Customer Service Agent Resume Examples & Samples

  • Frontline Customer Service for the company (Predominantly email based plus some phone work). Servicing booking requests, inquiries, administration etc
  • Communication to Customer Service Manager in relation to all customer service & support issues
  • Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed
  • Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary
  • Accurate delivery of booking information into various in-house software solutions
  • Time management of effective customer service delivery
  • Maintenance of existing Customer Service tools (databases, manuals, in-house forms)
  • Continuing improvement to customer service administration and work methods
  • Effective “handover” to following Customer Service staff members – clear, concise and detailed information
  • Special project / product work when required
  • Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process
  • Logging and collating all system and product errors
  • Control (on a rotating basis) of the online booking / cancellation / amendment procedures
  • Native speaker of Brazilian Portuguese; Excellent communication skills (both written and oral) in English. Oral and written fluency in one of the following European languages: Italian, German, French or Spanish is also essential
  • Experience in travel either in product development, operations or reservations
  • Good background knowledge of computers and basic IT functions
  • Global geographical knowledge
  • Good administrative skills
  • Ability to focus on issues at hand and manage a range of issues at one time
  • Ability to work unsupervised
  • Ability to work effectively on own
  • Proactive attitude
  • Time management skills and the ability to work under pressure/meet deadlines
42

Technical Customer Service Agent Resume Examples & Samples

  • Communicating with internal and external customers by phone and email
  • Providing help and advice to customers using our organization’s products and services
  • Process orders, quotes, forms, applications and requests
  • Organize workflow / workload to meet customer time frames, prioritize workload accordingly to ensure
  • Electro-Technical background (either educational or professional)
  • Italian native or business fluent
  • English conversational
  • SAP/CRM knowledge
  • Windows, MS Office skills
43

Customer Service Agent Resume Examples & Samples

  • Ability to multi-task and work in a fast paced environment
  • Education: High School diploma or equivalent required
  • Experience: Minimum of 1 year of experience in Reservations. Proven telephone marketing technique and ability to sell; friendly, courteous and respectful telephone manner
44

Customer Service Agent Resume Examples & Samples

  • Handle customer inquiries, complaints and solve them with prompt, accurate, courteous replies and excellent customer service
  • Demonstrate the ability to provide information conveyed in a reassuring manner
  • Manage a high-volume workload within a deadline-driven environment
  • Co-ordinate with internal and external parties to resolve the enquiries and assure that members receive the highest satisfaction
  • Learn about the organization’s products or services and keep up to date with changes
45

Customer Service Agent Resume Examples & Samples

  • Log, track and report on calls received to the Service-desk
  • Meet department and individual KPIs
  • Prioritise and solve problems identified
  • Support and feed back to customers through problem resolution in a professional, prompt and polite manner
  • Maintain task list to a manageable level
  • Enhance on-line Knowledgebase by identifying common problems, and developing and adding solutions to the Knowledgebase
  • Information sharing and assistance to other Customer Service Reps, and to continuously improve customer service
  • Adherence to all corporate and customer quality requirements
  • Ensure quality of information to all logged tickets
  • Work in a shift rotation
  • Escalate calls where necessary
  • Additional activities that may arise from time to time
  • Communicate any process improvements or ideas with management
  • Work in a team orientated environment
46

Senior Customer Service Agent Resume Examples & Samples

  • Maintain customer relations in the OEM department
  • Process phone, email and fax orders working with customers placing blanket orders
  • Work closely with schedulers, shippers, product managers and quality control
  • Research RMA (return materials authorization) for returns and have credits issued
  • Bill monthly and weekly handling charges if applicable with account assignments
  • Work with accounting and the market coordinator verifying pricing and customers that are on credit hold
  • Process information related to Order Entry accurately and quickly
  • Respond rapidly to incoming calls while maintaining a service oriented and helpful demeanor to our customers and our associates
  • Handle inbound calls consisting of order taking, recording and relaying customer messages for specialty divisions or order types
  • Provide follow-up action for customer inquiries and issues
  • Serve as a back-up for EDI processing when needed
  • A minimum of 3 years of customer service experience
  • Ability to follow and carry out single or multi-step instructions
  • Problem-solving capabilities to deal with situations involving occasional variables in standardized processes
  • Experience with Microsoft Office Suite software, particularly Word, Outlook, Excel and Access
  • Excellent time management skills with ability to manage multiple priorities and meet deadlines
  • Superior organizational skills and strong attention to detail
  • Must have demonstrated initiative and ability to work independently, as well as in a team environment
  • Customer service focused with the ability to partner with internal/external contacts
47

Customer Service Agent Resume Examples & Samples

  • Have good Microsoft office and keyboard skills
  • Have good communication skills for listening to and understanding customers’ requirements and giving explanations
  • Be able to work fast and accurately in what is often a busy environment
  • Have a good memory for the many different processes and procedures
  • Be patient, helpful and the ability to remain calm under pressure
  • Be polite and display a good standard of customer care
  • Answering calls from Customers, Sales Engineers, District Administrators, Marketers and other internal personnel
  • Handle numerous requests at a time, set priorities follow through on multiple situations to maximize customer service
  • Resolve problems related to the order processing cycle
  • Fluent English Language (spoken and written)
  • MS Office knowledge
  • Professional written and spoken communication
  • Flexible personality, prepared for changes
  • Ability to build relationships
  • Process orientated work
  • To feel empathy
  • Work in a team environment
48

Customer Service Agent Resume Examples & Samples

  • Resolve customer queries, orders, credits, returns and complaints promptly and efficiently in SAP and JD Edwards
  • Handling standing orders and updating follow up files
  • Handle consignment stocks – new/revised agreements, counting lists and adjustments
  • Direct requests and unresolved issues to the designated resource as appropriate
  • Handle new customer registration and/or updates
  • Supporting marketing campaigns
  • Ensure your personal level of knowledge regarding new products, processes and systems are up-to-date and adequate for your primary tasks
  • Earn the enthusiasm and respect of the customers through continuous improvement, driven by your passion, integrity, teamwork and innovation
  • High school level qualification or equivalent – desired
  • Swedish and English mandatory and preferable also Finnish speaking
49

Customer Service Agent With Sales Resume Examples & Samples

  • Work as part of a team to achieve set targets in an inbound and outbound environment
  • Be responsible for the achievement of individual targets
  • Follow up on sale leads with the expectation of converting
  • Sell appropriate product successfully to customers using client scripting on inbound and outbound phone calls
  • Maintaining customer records within the client system
  • Be responsible for individual role within the team ensuring performance is achieved
  • Work closely with Team Leader to establish sales strategies on a regular basis
  • Ensure standard of work is in line with MBSO's Quality framework
  • Deliver on the Ethos of MBSO - 'The Voice of the Customer'
  • Previous experience in telesales / sales environment essential
  • Previous experience in financial services sector or regulated environment advantageous
  • Excellent knowledge of MS-Office Professional suite of products, including Excel, Word and Outlook
  • Insurance Qualification Accredited Product Advisors (APA) or in the process of attaining this standard is desirable
  • Proven track record in sales or retention environment
  • Possess effective influencing and negotiation skills
  • Have the capability to build rapport over the phone
  • Confident- ability to handle rejection on phone calls and effectively handle objections
  • Drive- needs to be performance driven
  • Customer focused- ability to identify the best solution for the customer
  • An energetic self-starter
  • Interested and proficient in new technologies
  • Ability to multi-task and work under pressure in a fast paced target driven environment
  • Possess a high degree of self-motivation
  • Team player who is hard working and able to work on own initiative
  • Flexible in relation to shift work including ability to work evenings and Saturdays
50

Customer Service Agent Resume Examples & Samples

  • Process orders from phones, e-mail, fax and other ordering channels
  • Answer inquiries related to order status, products, proof of deliveries, etc
  • Work with planning team on stock availability
  • Coordinate with logistics on local delivery and export shipment arrangements
  • Build relationships with customers and sales team
  • Learn and understand the ordering policies, procedures and special requirements of customers
  • Work with customers, sales, marketing, manufacturing, transportation, purchasing and / or finance to resolve problems related to the customer’s account of the order processing cycle
  • Provide suggestions for process improvements to develop the relationship between Ecolab and customers
  • Provide thorough follow through on all orders processed and all inquiries related to the customer’s accounts
  • Other adhoc duties assigned by supervisor
51

Senior Customer Service Agent Resume Examples & Samples

  • Responsible for all invoices dispute
  • Sorting, dispatch and sampling daily invoices
  • Filing signed D/O
  • Invoices Adjustment – eg : cancellation , update PO# , amend invoice description
  • Debit and Credit Adjustment upon requests
  • Creation of Return order
  • Virtual adjustment upon requests
  • Create manual invoice for some specified customers
  • Generate certified true copy of invoice upon customers / Sales requests
  • Respond internal and external customer request
  • Resolve system issue such as system error
  • Conduct investigation on invoice dispute issues
  • Manually release fixed month invoices, if request by District Admin
  • Update prices on ACCPAC system upon Sales requests
  • Submit invoices via customers’ portal / Share service center
  • Prepare and generate monthly invoice list, DIFOT, IDR tracking and shipped not bill reports
  • Contact point for system enhancement
  • Contact point for internal and external Audit
52

Senior Customer Service Agent Resume Examples & Samples

  • Strong Verbal and Written skills
  • Ability to exercise independent judgment and basic reasoning skills
  • Independently responsive and resourceful
  • A minimum of 2 years of administrative or secretarial experience
  • Strong PC skills including demonstrated proficiency in Word, Excel and Outlook
  • Strong organizational skills and multi task abilities
  • Billing: 1 year
53

Customer Service Agent Dutch Resume Examples & Samples

  • A member of the Ecolab Order Support Back Office Team is a vital partner in delivering satisfaction to Ecolab customers in a sustainable and profitable manner. The role delivers value to our customers and therefore our company by
  • Accurately enter all chemical and standard equipment orders with transactional efficiency as per the defined process, meeting daily shipping cut-off times (Ecolab) and service level agreements
  • Manage order exceptions
  • Build & maintain mutually beneficial, friendly but professional relationship with local customer service Front Office teams
  • Follow up on missing order information or other general inquiries and requests with the local Front Office team
  • Adjust delivery dates accordingly, when necessary
  • Escalate technical issues
54

Customer Service Agent Resume Examples & Samples

  • Handles customer and courier inquiries via ticket, phone and email, including personal shopping orders
  • Assists in the training and instruction of new employees in the proper performance of their job and familiarize them with all company policies
  • Responsible for responding to customer inquiries via multiple methods by analyzing issues and offering appropriate solutions to ensure timely and accurate processing of imports and exports
  • Serves as a critical communication link between customer, other external parties, and the various functional and geographic areas within our company including operations, technical operations, accounting, credit, collection, information systems, and sales
  • This includes gathering and preparing data for other departments. Special projects assigned as needed. Determines appropriate hazard restrictions for items supplied by merchant partners or purchased by consumers
  • Associate's or higher preferred
  • One (1) year of call center experience
  • Strong computer (Windows/PC, Excel, Word, etc) and keyboarding skills
  • Ability to maintain productivity and quality goals and keep up in a fast paced environment
  • Must be customer-focused with strong attention to detail and excellent communication skills
55

Customer Service Agent Resume Examples & Samples

  • Transportation knowledge is preferred
  • Must be able to work evenings and weekends since we are open 24/7
  • Ability to provide customers with a wide variety of options and solutions
  • Must be able to work on multiple computer systems
56

Customer Service Agent Resume Examples & Samples

  • 5 years customer service or business related experience required
  • Must be able to work in a highly fast paced office environment
  • Able to assume ownership of tasks
  • Experience with Microsoft Office Suite software (Excel, Word, and Outlook)
57

Customer Service Agent, Backoffice Resume Examples & Samples

  • Processing of customer queries, as well as escalations from first level support
  • Creation and update of knowledge management platforms and documentation for our external partners
  • Collaboration in ongoing process optimization
  • Fluency in French or Italian
58

Customer Service Agent Resume Examples & Samples

  • Ability to understand technical terms, processes, and applications
  • Ability to learn and then thoroughly understand the intricacies of the product line
  • Experience resolving basic user related technical problems with directions given over the telephone
  • Ability to work both independently and as part of a team is a must
59

Customer Service Agent Resume Examples & Samples

  • Must be self-motivated and detail oriented, with a positive/cooperative attitude and be able to function effectively as a team member
  • Ability to perform in a fast paced environment while maintaining a professional and effective approach to high-stress situations
  • Ability to obtain jet bridge certification
  • Must be able to work varied hours, including nights, weekends and holidays
60

STL Customer Service Agent Resume Examples & Samples

  • At least 2 years of customer service experience or the equivalent training/experience
  • Must enjoy working with the public
  • Demonstrates excellent interpersonal and verbal communication skills
  • Possesses basic computer skills with the ability to easily grasp the functionality and concepts of company software
  • Willingness to perform repetitive tasks and demonstrates the ability to lift up to 70 lbs
  • Ability to push/pull/move up to 200 lbs. (e.g., move passenger in wheelchair down/up jetway)
  • Must be able to operate the jetbridge which is an enclosed, movable connector which extends from an airport terminal gate to an airplane, one would operate the jetbridge as they would a car
61

Senior Customer Service Agent Resume Examples & Samples

  • Respond to inbound customer calls concerning sales or service inquiries
  • Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up
  • Determine type of service request, geography, warranty and equipment information based on customer request
  • Track and code customer inquiries and complaints and follow-up as necessary
  • Work with other departments including dispatch, billing, credit, parts and field management to respond to customer inquiries and ensure resolution
  • Make outbound calls as needed to obtain information and provide responses to customer inquiries
  • 3+ years’ experience in a customer service in a fast-paced environment
  • No immigration sponsorship offered for this role
  • Ability to multi-task and prioritize with organizational and time management skills
  • Previous senior level or lead customer service experience in a call center, service business and/or restaurant
  • Strong computer skills in a Windows based environment, with the ability to learn unique and proprietary software
62

Customer Service Agent Resume Examples & Samples

  • This position provides a world class customer service experience to the B2B Customer, in accordance with all Kohler Co. brand protocols, while maintaining a positive and problem-solving approach
  • Receives, prioritizes and responds to in-bound customer inquiries via phone, email and fax
  • Responsible for order management, within defined procedures and policies, which includes: order entry, change requests, cancellations, claims research, claims management, and returns
  • Proactively looks to resolve Customers concerns or requests for assistance, identifying root cause and prevention
  • Responsible for researching and clearing any pricing and/or quote related issues, within defined policies and procedures, and within defined time frames
  • Responsible for bringing value to the team environment, working with others to complete tasks, projects, and workload on time
  • Maintains basic KOHLER product knowledge required to support order entry/management and basic distributor questions
  • Supports credit card transactions when necessary
63

Hospitality Customer Service Agent Resume Examples & Samples

  • Take ownership for all guest issues and follow through to resolution
  • Ability to perform work with a high degree of accuracy
  • A positive and professional attitude is essential
  • Must have excellent verbal and written communication skills
64

Customer Service Agent Resume Examples & Samples

  • Ability to problem solve in a fast paced environment
  • Strong critical thinking skills/resourcefulness
  • Ability to handle multiple tasks while ensuring a high level of focus on detail and accuracy
  • Intermediate working knowledge of computer systems (Outlook, Excel, Word) is essential
  • Encounters a variety of people and personalities when interacting with customers and sales representatives and must maintain a positive, professional image at all times
  • Ability to quickly build and maintain strong customer relationships over phone and email
  • Post-Secondary Education Required
  • Minimum two years working experience in a customer service environment
  • Bilingualism (French and English) an asset
  • Experience in the medical field is an asset
  • Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered
65

Customer Service Agent Resume Examples & Samples

  • Ensure consistent an high customer experience
  • Ensure daily operations from a commercial perspective ei. When a turbine stop
  • Handle daily customer requests over email, phone or in customer meetings
  • Ensure that Vestas are delivering according to contracts with customers
  • Drive customer enquiries towards to the internal support organization
  • Act as escalation point for complex customer queries or complaints
66

Customer Service Agent, Alcon, Denmark Resume Examples & Samples

  • Organizing the sales material used in the field by the Surgical Account Managers. Like presentations and
  • Credit Pharma wholesalers for expired goods (Destruction handling)
  • Manual invoicing of customers for rental units (machines)
  • Report complaints to Regulatory department within 24h of receipt
  • Record details of customer interactions, comments and complaints
  • Fluent in Norwegian and English written and oral is required. Knowledge of Danish is a great advantage
  • High volume order processing systems experience in a call centre
67

Customer Service Agent Resume Examples & Samples

  • Administer the customer Master Data as basis for the Order Fulfillment (for drop-shipments in coordination with Germany and Switzerland)
  • Receive and check incoming orders for completeness, correct prices and delivery requirements. Coordinate with Customer and/or Sales dept
  • Process customer's orders in SAP
  • Based on customers’ requirements issue order confirmations and delivery advice. Issue invoices based on delivery and destination country needs
  • Obtain the required destination clearance documents in coordination with the 3PL and/or Germany and Switzerland as well as the needed external partners (i.e. chamber of commerce)
  • Coordinate the delivery in regards to the goods movement such as clearing documents
  • Coordinating new requirements and developments for SAP SD with the IT department followed by process tests in SAP enabling smooth go-live of new developments (usually done with 2 - 3 business releases per year)
68

Spanish Customer Service Agent Resume Examples & Samples

  • Dealing with customer enquiries on a daily basis - via phone and email
  • Ensure that daily chartered Customer Service levels are met and that quality remains first class
  • Resolution of issues in a timely manner and taking issues right through to conclusion
  • Escalation of issues when necessary to the Team Leader or the Customer Service Manager
  • Ad-hoc projects within the Operations Team
  • Dealing with specific daily tasks
69

Customer Service Agent Resume Examples & Samples

  • Experience in call center or equivalent customer service setting as typically acquired in 0-2 or more years, preferably in a service delivery environment strongly desired
  • Experience in Human Resources, Payroll, Accounts Payable, Supply Chain, and/or Revenue Cycle preferred
  • Experience with Microsoft Office - Word, Excel, PowerPoint desired
  • Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
  • Knowledge of customer relationship management (CRM) tools and related analytics desired
  • Knowledge of shared services enabling technologies (e.g. Lawson, Hyland OCR, Kronos) desired
  • Knowledge of Sutter Health policies, practices and procedures a plus
  • Familiarity with performance metrics and ability to meet identified targets a plus
  • Strong customer service skills and professional demeanor
  • Fluency in both English and a minimum of one other language is desired for this role to allow Sutter Health to better serve the community and patient population
  • Ability to learn new functional processes
  • Ability to process requests quickly, accurately, and consistently with general supervision
  • Ability to learn and use various Contact Center enabling technologies
  • Ability to asses problems and resolve or escalate to appropriate team to resolve
  • Ability to recognize the appropriate style, level of detail, and message for the audience
  • Strong interpersonal skills with the ability to work with and collaborate across Sutter Shared Services as needed
  • Strong organization and multitasking skills
  • Strong time management skills and ability to manage individual assignments
  • Requires the ability to work with and maintain confidential information
70

Lead Customer Service Agent Resume Examples & Samples

  • Maintain a positive, professional manner with Ecolab customers
  • Process information related to Order Entry and Messaging systems quickly and accurately
  • Process information related to your specific assignment quickly and accurately
  • Maintain accurate and thorough customer maintenance information
  • Provide prompt follow-up actions to customer inquiries and issues
  • Manage work time to achieve departmental service level goals
  • Understand guidelines for requesting time off, including holidays
  • 1+ years in North America Customer Service successfully completing CSA I functions or equivalent level order entry/order processing experience using IDV01 mainframe system
  • 1+ years in North America Customer Service successfully completing Grade 5 functions or equivalent level order entry/order processing experience using IDV01 mainframe system
  • Excellent attendance & punctuality record
  • Proficiency in Microsoft Office (Outlook, Word, Excel), and computer skills
  • Ability to be enthusiastic, professional, and courteous
  • Ability to work independently in a multi-division, fast-paced environment
  • Knowledge of Ecolab’s policies and procedures
  • Attention to details, excellent organizational and time management skills
71

Lead Customer Service Agent Resume Examples & Samples

  • First point of contact for assistance with challenging situations
  • Monitor the performance of team members to insure daily and monthly objectives are achieved
  • Actively seek to improve our Quality Management System with the goal of improving current practices
  • Minimum of two years in North America Customer Service
  • Successful completion of 6 months Lead Customer Service Agent functions and/or relevant customer service, order management, and/or leadership experience
72

Technical Customer Service Agent Resume Examples & Samples

  • Assist customers by answering their questions about using the software and diagnosing, solving, documenting and escalating issues as required
  • Troubleshoot, diagnose, solve, document and escalate computer equipment issues as required
  • Ensure customer satisfaction by following up to ensure that the solutions are understood and they effectively solve the problem
  • Document issues and solutions in customer files
  • Test, debug and monitor new programs
  • Perform certain operations on the IT environment
73

Technical Customer Service Agent Resume Examples & Samples

  • Review, research/investigate, define and communicate workarounds, prioritize, analyze, recreate, and resolve or escalate tickets
  • Documents customer issues and resolution information
  • Effectively uses established escalation procedures as necessary
  • Actively participates in creation of content for the knowledge base
  • May assist in writing customer facing technical documents such as newsletters, notices, etc
  • May participate in new product launch activities
  • Interacts with third party vendors and suppliers in a professional and courteous manner that fosters a long-term partnership
  • May provide customer and support feedback to product development related to product features and supportability
  • Adhere to Incident, Problem, Change and Service Management based on ITIL best practices
  • May be required to work on weekends or on-call as needed
74

Customer Service Agent With Dutch Resume Examples & Samples

  • Receive and process claim notifications from our client
  • Maintain a high degree of customer service for all support queries, take ownership of user problems and be proactive when dealing with user issues
  • Ensure that correct resolutions are found and involve appropriate areas in resolving problems when needed
  • Actively participates in preventive maintenance, by documenting common problems and scripts for customer support in the Service Desk knowledge base
  • Demonstrate understanding of the customer’s business needs and achieve and maintain high customer satisfaction ratings
  • Develop and improve your product knowledge, business- and professional skills
  • Fluent in Dutch and English
  • Great communication and interpersonal skills
  • Enthusiastic, positive attitude with a strong willingness to learn
  • Good understanding of Microsoft Office (MS Word, MS Excel, MS Outlook)
75

Finnish Speaking Customer Service Agent Resume Examples & Samples

  • Handle inbound and outbound enquiries
  • Process requests, monitor lab progress and record results
  • Manage orders, general administration and invoices
  • Complete and record customer care telephone calls to format agreed for specific third party service providers
  • Maintain customer prices, discounts and terms
  • Update customer database
  • Provide support to sales representatives and technicians in the field
  • Generate additional sales
  • You have a relevant education and 2 – 3 years of experience from a similar position
  • You are service minded, a team player and you possess excellent interpersonal skills
  • As part of a team you are a self-motivated, well-organised individual
  • You are good at handling a busy schedule
  • You are able to adapt in a technical work driven environment
  • You are confident with MS Office and databases
  • Previous experience of SAP would be a distinct advantage
  • Fluency in Finnish and a good knowledge of Danish and English
76

Customer Service Agent Resume Examples & Samples

  • Make answering customer calls the first priority. Remain logged into the customer service hunt group to accept calls at all times during normal business hours and in line with hours of work. Utilise 'not ready status' whenever away from workstation or during agreed DND time
  • For internal customers handle the requests of the territory managers and regional sales managers primarily as they have been assigned or as required during periods of cover; such as quotations, loan/demo requests, invoicing, capital orders
  • For external customers handle their requests for orders, loans, returns, disputes and general enquiries (1) at time of receipt and (2) as accurately as possible (without transferring the call unless absolutely necessary)
  • Process all sales orders taken by telephone immediately, advising of any back order or credit held issues, ensuring the agreed delivery date and time is met and all orders taken before 3pm are despatched same day in line with terms and conditions (T&Cs)
  • Process all loan bookings taken by telephone immediately, advise customers of any bookings that cannot be fulfilled and log this as a missed opportunity to aid with future loan kit investment
  • Actively pursue opportunities to offer customers: (1) Alternative or additional products in a range for a sales order, (2) alternative or additional kits for a surgical procedure during a loan booking, (3) promotions and (4) information related to new product launches and events
  • Meet company KPI targets for call handling, order invoice accuracy, loan invoice accuracy, disputes, customer returns and sample returns
  • Communicate: (1) Any service related complaints to the Customer Service Manager so that the relevant action is taken to address the complaint and to minimise any adverse effect on the customer and company; and (2) Any market or product intelligence to the Marketing Manager to inform decisions in relation to current and future market and product strategies
  • Business System SAP experience preferable
  • GCSE Standard including English or relevant NVQ level 2
  • Proven in customer service or after sales service
  • Communication, Teamwork, Attention to detail
77

Customer Service Agent Resume Examples & Samples

  • High level of professionalism and customer service skills
  • Responsible for resolving customer queries via email and telephone
  • Maintain high confidentiality at all times
78

Customer Service Agent Resume Examples & Samples

  • Minimum 2 years customer service/call center experience
  • Exceptional listener with excellent written and oral communication skills
  • Able to navigate multiple computer systems and show proficiency with Microsoft Word, Excel, and use of the web
  • Deadline driven with strong drive and initiative
  • Sound judgment, self-motivated & critical thinking abilities
  • Ability to keep sensitive information confidential
  • Proficiency with club WYNDHAM PLUS and WorldMark the Club program including experience with Mainframe and Payment Gateway systems preferred
  • Customer retention/product sales experience preferred
79

Customer Service Agent Information Technology Consultant Resume Examples & Samples

  • Bachelor's degree in a related field or minimum three years¿ work experience in a related field
  • Minimum three years' customer service experience, preferably in a higher education technical support setting
  • Ability to work individually and within a team-oriented, collaborative environment to set and achieve objectives
  • Ability to develop and maintain strong relationships with other teams within the AT organization and extended campus environment
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills
  • Knowledge of copyright laws and industry standards
  • Knowledge of training theory and practices demonstrated by an ability to develop and deliver technical training and user documentation
80

Customer Service Agent Resume Examples & Samples

  • *If you are not selected for this job posting, you will not be eligible to reapply for this position in Denver for 12 months from the date you applied.***
  • *Southwest Airlines will accept your job bid for the Denver Customer Service Agent position only if you are currently a resident of Colorado or can provide established residency in the state of Colorado. ***
  • 1 Forgery of certificates, false marking of aircraft, and other aircraft registration violations
  • 2 Interference with air navigation
  • 3 Improper transportation of a hazardous material
  • 4 Aircraft piracy
  • 5 Interference with flightcrew members or flight attendants
  • 6 Commission of certain crimes aboard aircraft in flight
  • 7 Carrying a weapon or explosive aboard an aircraft
  • 8 Conveying false information and threats
  • 9 Aircraft piracy outside the special aircraft jurisdiction of the United States
  • 10 Lighting violations involving transporting controlled substances
  • 11 Unlawful entry into an aircraft or airport area that serves air carriers or foreign air carriers contrary to
81

Customer Service Agent Resume Examples & Samples

  • *PART-TIME***
  • *If you are not selected for this job posting, you will not be eligible to reapply for this position in New York for 12 months from the day you applied***
  • **INTERVIEWING LOCAL EXTERNAL CANDIDATES ONLY**** NEW YORK RESIDENTS ONLY
82

Customer Service Agent Resume Examples & Samples

  • Answering inbound calls in a call center environment and entering data into our reservations system
  • Effectively resolve guest issues in a timely manner
  • Book and enter Vacation Essentials for guests wishing to add to existing lodging reservations
  • Must have experience troubleshooting and resolving guest/customer issues
  • LMS or Tour Partner software experience - preferred
  • Able to work on the phone for long periods of time
  • Able to work a flexible schedule and must be willing to work weekends and holidays as needed
83

Customer Service Agent & Sales Specialist Resume Examples & Samples

  • Receives transactions from users regarding customer service or technical support related needs based upon the scope of support provided by contract to Sykes' clients
  • Maintains pertinent paperwork and records through data entry
  • Communicates with team manager, team members and other teams regarding problems, solutions and trends
  • Responsible for meeting established individual and team performance targets, which include customer service, productivity and quality standards
  • Working knowledge of supported operating systems, software, and hardware preferred. Understanding of troubleshooting processes, technology and tools preferred
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Strong evaluation and analysis skills
  • Strictly adheres and demands strict adherence to the company's policies
  • Successful completion of LEAP Behavioral Assessment
84

Customer Service Agent Resume Examples & Samples

  • Ensure the highest possible quality of customer service for our hungry customers
  • Process order and manage relationship with hundreds of restaurants across Hong Kong
  • Ensure that processes are followed and bring in new ideas for improvement
  • Handle customers and vendors’ requests
  • Multiple various projects to improve content of the website and quality of services
  • Constantly work towards improving customer experience
85

Igaming Customer Service Agent Resume Examples & Samples

  • Manage Zen Desk queues to answer all customer issues in a timely manner determined by customer segment
  • Write canned responses and program into Zen Desk
  • Monitor Facebook page for customer issues
  • Track, record and resolve customer complaints that come in from land based casino and Facebook
  • Measure customer satisfaction levels related to support experience
  • Use email, social, chat function and telephone customers, as needed, to resolve issues
  • Partner with iGaming and property marketing teams and iGaming host to research and resolve customer complaints
  • Log consistent product issues and escalate to help identify potential game related issues
  • High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience
  • 1-­2 years of experience in customer service and experience working with online customer support
  • Must be proficient in Microsoft applications (Excel, Word, and Outlook)
  • Must have an outgoing, energetic and enthusiastic attitude
  • Excellent written and oral communication and interpersonal skills
  • Passion for assisting customers
  • Passion for games
  • Zen Desk or other customer service software experience is a plus
  • Mobile games, casino or hospitality experience is a plus
86

Customer Service Agent Resume Examples & Samples

  • Taking inbound calls and resolving queries on a range of our specialist banking investment products
  • Providing an outstanding level of service, and developing productive and trusting relationships with our customers
  • Maintaining and developing your knowledge and awareness of the products and services we offer
  • Making sure that any customer generated requests for non-advised transactions on investment products are dealt with in a timely manner
  • Carrying out system and process administration to make sure that all customer records are up to date
  • A commitment to focusing on your customer first and foremost
  • The enthusiasm to learn and develop your expertise in this area
  • Great communication skills, including the ability to adapt to different kinds of customer
  • Excellent planning and organisational skills, and computer literacy
  • A self-motivated approach, and the ability to work productively as part of a team
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Hvac Customer Service Agent Resume Examples & Samples

  • Upon completion, reconciles all service requests daily
  • Develops and maintains viable long-term relationships with customers and subcontractors
  • Prepares yearly, monthly and weekly execution plans for PSA scheduled service visits
  • Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status (i.e. outstanding claims, PSA variance, Accounts Receivable issues) and customer satisfaction issues. Researches and follows up on questions identified during monthly business review
  • Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen
  • Participate in Team Safety Meetings and safety related activities
  • Associate’s degree preferred, high school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and / or service scheduling
  • Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills
  • Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
  • Able to prioritize work activities based upon financial impact to desired business goals
  • Experience and/or basic project accounting or costing principals is desired. Able to influence diverse teams to accomplish tasks/goals
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Customer Service Agent Resume Examples & Samples

  • Perform computer and paperwork tasks
  • Perform boarding and gate duties, such as checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security
  • May be assigned to perform duties in varying capacities, at the direction of management to ensure complete customer satisfaction
  • Embody the Alaska Spirit and conduct oneself with Professionalism, Integrity, Resourcefulness, and Caring
  • Possess excellent communication skills (both verbal and written)
  • Type at least 25 WPM required
  • Ability to consistently lift 50 pounds required
  • Flexible to work varied shifts, weekends, holidays required
  • Able to participate in paid training required
  • Able to accept a starting pay of $14.47 per hour required
  • Able to adapt to performing work according to set procedures
  • Able to anticipate needs of others in a fast paced environment
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Customer Service Agent Resume Examples & Samples

  • Must be willing to accept Full Time hours
  • Able to lift up to 50 lb. on a consistent basis
  • Able to accept a starting pay of $12.47 per hour required
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Customer Service Agent Resume Examples & Samples

  • Excellent questioning and listening skills
  • Strong technical expertise and awareness of the latest mobile handsets and technical issues
  • Be solution focused using your technical knowledge to identify mobile handset problems
  • Experience with the latest smartphones and an interest in fixing own issues
  • The ability to convert technical jargon into a language people can understand
  • Be a brand ambassador, standing for and championing all Geek Squad values and qualities
  • A willingness to learn and keep your technology knowledge up-to-date
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Customer Service Agent Resume Examples & Samples

  • Provide customer assistance through phone and in person contact
  • Assist customers with document shipment and pick up
  • Assists with operational procedures including sorting, shipment processing, bagging, sending shipment status information
  • High School Diploma or Equivalent (GED)
  • Excellent Customer Service Skills
  • Strong computer skill
  • Exceptional ability to multi-task
  • Logistics industry experience
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Customer Service Agent Resume Examples & Samples

  • Customer service experience, ideally in a multi-channel contact centre environment dealing with high amounts of contacts
  • Experience of using Microsoft Word, Excel and the Internet and good general keyboard skills
  • A passion for sports and gaming products and applicable expertise
  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers
  • Shows initiative, suggesting ways to improve the Betfair customer experience
  • A proven team player with a ‘can do’ attitude
  • Flexible approach to working in a dynamic and often hectic environment
  • High level of customer service orientation, with a proven ability to see problems through to their resolution
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Customer Service Agent Resume Examples & Samples

  • Identifying and verifying new and existing customers at various stages of the application process using a variety of verification and investigative tools and methodologies
  • Performing initial investigations and taking immediate corrective action to mitigate losses to the business by suspending suspected and closing confirmed fraudulent accounts
  • Actively striving to increase both the number and value of ‘Application Fraud’ cases prevented, detected and investigated while minimising the impacting the customer journey of genuine applicants
  • Respond promptly and effectively to incoming customer enquiries and document submissions through various channels including: email, phone, live chat and Social Media
  • Proactively engage with customers on the website through outbound calling and/or live chat when required
  • Build & develop both external and internal customer relationships
  • Feedback recurring customer issues to Team Leader/Shift Leader and relevant internal departments
  • Contribute to the on-going development and improvement of the Betfair customer experience
  • Support implementation of new products, process and policies
  • Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity
  • Achieve a high level of first time resolution for all genuine customers
  • Respond and action requests from the Management team
  • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and expectations of the post
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Customer Service Agent Resume Examples & Samples

  • Respond promptly and effectively to incoming customer enquiries through various channels including: live chat, phone, email and Social Media
  • Build & develop customer relationships
  • Contribute towards successful achievement of customer service KPI’s as well as your own individual productivity, and agent satisfaction targets
  • Achieve a high level of first time resolution for all customer contacts
  • Fluent Spanish & English - both written and oral
  • High level of customer service skills
  • Excellent typing skills & experience of using Microsoft Word, Excel, internet and mobile applications
  • An interest in Sports, iGaming and/or betting would be advantageous but is not essential
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Customer Service Agent, Import Resume Examples & Samples

  • Ensure customer satisfaction and loyalty through excellent communication and the most efficient process execution
  • Seek feedback on performance in order to learn from past experiences working together as a team to ensure all members reach their full potential
  • Take initiative and continuously look for ways to improve and / or change existing ways and processes in line with changing market conditions and customer needs
  • Are fun to work with and bring energy, creativity and a strong can-do attitude to the team
  • Understand business and customer service, having a minimum of 3 years of experience in a Customer Service and/or Sales Support role, preferably in the transport/shipping industry
  • Have knowledge of documentation such as Bill of Ladings and other customs documents
  • Are fluent in English and Dutch, both in word and in writing
  • Keep focus, even when confronted with multiple tasks, conflicting interests and an ever-changing environment
  • Have a clear business acumen and sense of urgency
  • Are detail & result oriented
  • Are target driven, and know how to balance customer-, company-, team- & personal goals
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Customer Service Agent Resume Examples & Samples

  • Provide product and service information to customers
  • Follow up customer inquiries when necessary
  • Identify, research, analyze and resolve customer complaints
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Customer Service Agent Export Resume Examples & Samples

  • Take responsibility and end-to-end ownership of customer shipments and issues
  • Engage in constructive problem resolution and provide solutions
  • Address root cause and seek continuous improvement - constantly look for ways to improve inefficient and erroneous processes
  • Be able to work independently and assist the team in realizing its goals and standards – be a team player, share knowledge and best practice
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Export Customer Service Agent Essential Resume Examples & Samples

  • Be fully responsible for customer satisfaction, own, manage all customer facing activities
  • As part of Commercial Intelligence - build strong relationships with customers, gain an understanding for their business, service needs, drivers and desires and leverage this to engage in discussions about new business opportunities and competitor/market intelligence
  • Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership
  • Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities
  • Work actively with other departments and Maersk offices in other regions
  • Monitor agreed service levels
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Customer Service Agent Resume Examples & Samples

  • Process 60-100 inbound calls per day
  • Manage limited QA outbound calls, depending upon volume
  • Must possess solid problem solving & interpersonal skills
  • Handle all calls in a prompt and courteous manner
  • Maintain working knowledge of products, accounts, Ecolab representatives, tools and dispensing systems
  • Complete a call on screen accurately while speaking with the customer
  • Process orders, literature requests, and applies information to our customers
  • Develop technical and mechanical proficiency to assist customers and field staff with dispenser system issues
  • Proficient in Windows and Customer Service software
  • Prior experience utilizing a multi-line telephone system
  • No immigration sponsorship available for this position
  • Bachelors degree completed or in process
  • Knowledge of Clientele, or similar software
  • Ability to interact professionally with others and work independently in a fast-paced environment
  • Solid problem solving and interpersonal skills
  • Fluent in both English and Spanish
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Seasonal Customer Service Agent Resume Examples & Samples

  • Key Release e-mail messages
  • Greeting walk-in customers and clients and releasing keys at the front desk
  • Rental Phone Calls, issues, payments
  • Owner block email messages
  • Non-rental phone screening
  • Preparing rental outgoing envelope packets
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Customer Service Agent Immediate Openings Resume Examples & Samples

  • 2+ years of proven exceptional customer service experience
  • Open availability and a flexible schedule
  • Strong proficiency working with Microsoft Office, Internet Research and Typing 25 wpm
  • Professional and clear communications skills in a fast paced environment
  • The ability to listen effectively and type information into customer software
  • The ability to sit for long periods of time and be flexible for defined scheduled breaks
  • Proven success in problem solving and the ability to calm a customer's concerns
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Customer Service Agent Resume Examples & Samples

  • 2+ years of proven, exceptional customer service experience
  • Strong proficiency working with Microsoft Office, Internet Research and Typing 25
  • Professional and clear communication skills in a fast paced environment
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Outbound Customer Service Agent Resume Examples & Samples

  • Assists Sales team to meet or exceed established sales goals
  • Makes 250+ outbound calls per week to introduce corporate purchase programs to existing and potential clients to increase sales and profits
  • Works with Fun Express customers to assess customer product needs and expand the purchase of merchandise
  • Assists Sales Manager, National Account Reps and other Sales Reps as needed to maximize revenue
  • Provides key reporting on monthly basis to include but not limited to; Revenue Forecasts, Account Reviews and Activity Reports
  • Assists customers in the resolution of problems, educates them on programs and products, and ensures customer satisfaction
  • Conducts follow-up after trade shows for all customer and new prospect needs, including, but not limited to, sample mailings, follow-up letters and phone calls to close sales from programs, products and relationships that were presented and/or generated at each trade show
  • Ensures that individual orders are correctly filled to the customer’s satisfaction by making product recommendations based on customer’s needs or restraints and following through to order execution
  • Becomes familiar with Fun Express product at a level which one can make product suggestions and replacements i.e. upsell
  • Maintains regular and predictable attendance
  • Abides by all policies and procedures of Fun Express and Oriental Trading Company
  • Must be able to attend face to face meetings on short or little advance notice
  • Work in the Fun Express Department office environment requires in-person collaboration among colleagues and contractors
  • Ability to communicate effectively both verbally and in written form
  • Ability to operate a PC and various software programs with knowledge of windows applications including but not limited to Word and Excel
  • Ability to handle customers in a professional and courteous manner
  • Ability to travel on very rare occasion
  • Ability to perform job in a safe manner
  • Requires 6-12 months outbound telephone experience
  • Prefer a minimum of 12 months sales experience
  • Intermediate level knowledge of Microsoft Office
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Finnish Speaking Customer Service Agent Resume Examples & Samples

  • You work well alone and also as a team member
  • You are able to handle tasks individually
  • Fluency in Finnish and a good knowledge of English
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Customer Service Agent Resume Examples & Samples

  • Takes appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages and claims
  • Supplies all required information and documents in regard to delivery, customs regulation and formalities, transportation/shipping and invoicing
  • Process Quotes based on sales or customer input
  • Process orders
  • Preferably 1 to 2 years previous experience in general office, accounting, shipping or transportation
  • Customer focused – supporting our customers with the company values in mind
  • Fluent in English and a strong preference for (near) native German.&#8217
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Customer Service Agent Resume Examples & Samples

  • Build a strong and lasting relationship with customers and provide qualitative customer service
  • Act and communicate proactively and keep customers informed of any issues or changes to the booking
  • Address root cause and seek continuous improvement & constantly look for ways to improve inefficient and erroneous processes
  • Handle effectively all day-to-day communication with our customers, sales and other departments
  • Ensure immediate and correct handling of all customer questions and complaints, showing pride and passion in meeting customer requirements
  • Work actively with our Global Service Centre (GSC) to ensure we can maintain high quality service levels towards customers and internal stakeholders
  • Take responsibility for the execution of the shipment process and keep the customer informed of any changes to the confirmed plan
  • Attend client’s enquiries about the company products and services
  • Coordinate with sales and other stakeholders regarding the specific client needs, forecasting and agreed terms
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Customer Service Agent, GM, Oshawa, Feb Resume Examples & Samples

  • Coordinate with internal and external departments to resolve customer inquiries
  • Answer all incoming customer phone calls within quality standards
  • Determine customer needs through active listening and effective questioning
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Inbound Customer Service Agent Resume Examples & Samples

  • Handle inbound calls for credit cards/banking and render accurate customer service to Citibank customers
  • Ensure customer service excellence
  • Displaying complete onus to the customers query/problems
  • Delivering service with requisite courtesy and accuracy
  • Ensuring Nil customer complaints
  • Ensuring excellent SLS scores
  • Escalating/highlighting customer problem Incidences
  • Enthusiastic and self motivated
  • Good comprehension skills
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Customer Service Agent Resume Examples & Samples

  • Previous experience in the contact centre industry would be preferable
  • PC based skills to operate Windows package including Microsoft Word/ Excel/Outlook
  • Demonstrate excellence in customer service and sales by achieving specified performance standards
  • Have a positive attitude to delivering excellence in customer service in a contact centre environment
  • Adhere to set work schedules to ensure correct staffing levels at the Contact Centre are maintained
  • Have a mature attitude coupled with high degree of work ethic
  • Have an enthusiastic and confident telephone manner with a ‘smile in the voice&#8217
  • Be self-motivated and able to apply initiative to solve problems
  • Be effective in a team-based environment and supportive of team objectives
  • Communicate information effectively in a friendly and supportive manner
  • Show the ability and willingness to undertake intensive training in complex products
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Customer Service Agent Resume Examples & Samples

  • Pay: $11.00/hr + Comprehensive benefits package
  • Hours: Full-time position reporting to DFW Airport (no security clearance required)
  • Prepare all rental documents accurately and completely
  • Verify car information and VIN number for security and car control
  • Provide additional service to customers by offering our refueling option
  • Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
  • Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
  • Provide all customers with undivided attention while assisting them at the exit booth
  • Make eye contact and greet all customers; thank customer at the conclusion of all transactions
  • Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
  • Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer
  • High School Diploma or G.E.D required
  • Minimum of 1 year experience handling customer service functions required
  • Must live within the Dallas/Fort Worth and surrounding area
  • Must have a valid driver's license with no more than 1 moving violation and/or at-fault accidents on driving record within the past 3 years
  • Must have no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
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Customer Service Agent Resume Examples & Samples

  • 1. Handle incoming calls from Ritz-Carlton Regional Hotels or Ritz-Carlton 800# and Platinum Elite Overflow using good listening and communication skills to secure information necessary to complete a reservation
  • 2. Applies all trained sales techniques to convert calls into reservations, complying with sales strategies identified in training
  • 3. Know and understand all City hotel’s selling strategies for maximizing hotel occupancy and revenue
  • 4. Handle incoming Ritz-Carlton Regional Hotels calls with a seamless transfer for the guest using words like “our" and "we”
  • 5. Have specific knowledge of all represented hotels and knowledge of the difference between brands
  • 6. Promotes effective cross selling strategy of Marriott hotel products whenever the primary hotel or product line is unable to accommodate a reservation request
  • 7. Maintain and display a pleasant, helpful, courteous attitude while providing excellent service to all customers and associates in the center. To respond sensitively to the needs and feelings of others, regardless of status or position; to accept interpersonal differences and to maintain rapport
  • 8. Demonstrates operational knowledge of the MARSHA/MERLIN computer system and Callmaster telephone console
  • 9. To effectively recognize and resolve issues, taking action to overcome challenges to get work done efficiently, with a high degree of quality. To make sound and logical decisions, using good judgment and common sense
  • 10. To understand the Reservation Center as a business and the requirements of the operation; maintaining the service levels and quality levels that The Ritz-Carlton Brand has defined, including QTI guidelines and 5 Diamond guidelines
  • 11. Be familiar and utilize the “”INF” mini hotel/Hotel DH Screen, IDIR, and Group Fact Screens for answering guest or hotel questions
  • 12. Know how to handle and book group reservations; Know when to and not to book a housing protected group booking; be familiar and utilize the group fact screen
  • 13. Process force sell reservations for designated properties, based on force sell guidelines
  • 14. Provide The Ritz-Carlton Managers with feedback on guest concerns/issues regarding cluster area properties
  • 15. Abides by
  • Proven oral and written communication skills
  • Ability to work a flexible schedule between the hours of 0600 – 2330 M-F; 0700-2330 S-S
  • Meeting average handling time or exceeding budgeted goals for the assigned department and shift for the last three periods
  • Meeting RTA or exceeding budgeted goals for the ReservationCenter for the last three periods
  • Conversion percentage that meets or exceeds budgeted goals for the assigned department and shift
  • No active counseling within the last 12 months for non-servicing, inappropriate guest interaction or unprofessional demeanor
  • No more than 2 notifications or 5 occurrences on file
  • Must be willing to commit to no less than six months in this position; no transfers permitted during this time
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Distribution Customer Service Agent Resume Examples & Samples

  • 2 - 3 years warehouse experience
  • Proven understanding of logistics industry
  • Proficient in MS Excel, Word, and Outlook
  • Strong professional communication skills
  • Desire to learn and grow process, business, and relationships - both internal and external
  • Ability to listen, comprehend, and execute the task at hand to obtain positive results
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Customer Service Agent Resume Examples & Samples

  • Work rotating shifts including weekends, holidays and days off
  • Bilingual in French & English for positions in Quebec
  • Public contact experience preferred
  • Work overtime on short notice in emergencies or when operationally necessary
  • Must fulfill Transport Canada criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)
  • Must be able to secure appropriate airport authority restricted area pass
  • Must possess the legal right to work in Canada
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Customer Service Agent Resume Examples & Samples

  • Able to work on more than one file at any given time
  • Have a excellent analytical sense and problem resolution
  • Work easily in an ambiguous environment
  • Know Windows quite well
  • Have a minimum of 3 years in customer service
  • Manage several conflictual priorities
  • Learn quickly in an ever changing environment
  • Pass security verification required by our client
  • Your tasks consist of answering to radio instal