Customer Service Coordinator Resume Samples

4.8 (65 votes) for Customer Service Coordinator Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer service coordinator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
AP
A Pfeffer
Allie
Pfeffer
52467 Ima Cliffs
Los Angeles
CA
+1 (555) 290 9946
52467 Ima Cliffs
Los Angeles
CA
Phone
p +1 (555) 290 9946
Experience Experience
Dallas, TX
Customer Service Coordinator
Dallas, TX
O'Conner-Graham
Dallas, TX
Customer Service Coordinator
  • Assist with logistic performance programs and continuous improvement programs
  • Assists in the prioritization of work and assist in managing the administrative and operational objectives for Customer Service team
  • Participate in meetings to improve productivity, resolve customer service issues and manage workload of the team
  • Update and document status changes on all work orders for reporting purposes and to provide Operations Managers up-to-date information upon request
  • Provide all requested Work Order reports to the client, Operations Managers and the accounting department. Prepare Inspection reports quarterly
  • Work with the functional managers to ensure urgent and critical work requests are being handled
  • Assist in initiating work orders for all work types to ensure quick resolution of all escalations
Boston, MA
Prs-customer Service Coordinator
Boston, MA
Reilly, Upton and Robel
Boston, MA
Prs-customer Service Coordinator
  • Checking invoice/ packing list by using documentation checklist
  • Work Location: Kwai Chung
  • Create credit/debit notes to customers
  • Act as key interface to the customer providing day-to-day logistics support
  • Alert respective parties when there are changes on sailing schedule
  • Up keeping shipment logs and ESI
  • Monitor proper administration pertaining to order creation and shipments arrangement
present
Los Angeles, CA
Senior Customer Service Coordinator
Los Angeles, CA
Wilkinson Group
present
Los Angeles, CA
Senior Customer Service Coordinator
present
  • Processing orders in Siebel via emails and phone calls
  • To liaise and cooperate with other departments UK
  • Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers
  • Maintain an established work schedule, including evening and weekend hours to provide 24x7x365 support
  • Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
  • To manage inbound calls within agreed parameters, dealing with and owning the enquiry
  • To effectively manage customer queries and complaints ensuring a win win solution for Baxter
Education Education
Bachelor’s Degree in Related Discipline
Bachelor’s Degree in Related Discipline
University of South Florida
Bachelor’s Degree in Related Discipline
Skills Skills
  • 3、Able to quickly learn business process, working system, and basic product knowledge
  • Proficient in MS Word, Excel, Outlook and Access, and Internet applications. Capability of developing proficient knowledge of other standard software programs
  • Ability to quickly and accurately enter a high volume of transactions with great attention to detail
  • Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel. (2-5 years)
  • Ability to speak proficiently and professionally both over the phone and in person
  • Possess excellent leadership and influencer skills and the ability to motivate and inspire staff and develop a strong team culture
  • Proficient in Excel, with strong knowledge of ERP modes
  • Ability to be flexible and ability to prioritize, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Knowledge of basic principles of accounts payables and/or bookkeeping
  • Excellent interpersonal skills; strong emphasis on customer service
Create a Resume in Minutes

15 Customer Service Coordinator resume templates

1

Rodin Customer Service Coordinator Resume Examples & Samples

  • BS/BA College Degree
  • Position requires 0-2 years related experience in customer service or corporate environment
  • Excellent writing and communication skills
  • Ability to work within a team and handle multiple tasks
  • Work independently; self-motivated
  • Strong understanding of Web and E-commerce
  • Comfortable working in Excel, Word, Outlook. Basic knowledge of QuickBooks is a plus
2

Customer Service Coordinator Resume Examples & Samples

  • Follow up on customer orders, shipment discrepancy and shipment return
  • Coordinate with warehouse to ensure on time delivery to clients
  • Coordinate end-to-end supply chain from warehouse to customers’ shelf
  • Work closely with other departments and customers to streamline the total supply chain
  • Assist the team to develop and improve on standard operation procedure
3

Customer Service Coordinator Resume Examples & Samples

  • Overseeing specialized billing to insure that deadlines are met
  • Review Cash Account for accuracy
  • Assist with Electronic Data from clients
  • Maintain Customer Service e mails
  • Linking invoices from customer to Billing package
  • Special projects for A/P and A/R
  • Must be an excellent communicator
  • Ability to handle many tasks at once and to prioritize workload
  • Must be detail oriented with strong organizational skills
  • Ability to troubleshoot and resolve discrepancies
  • Being a team player is important to be successful in this position
  • Must be computer literate (Microsoft Suite) and have willingness to learn new industry related programs
  • Working knowledge of Excel, Outlook, Media Biller and Peoplesoft a plus
4

Customer Service Coordinator Resume Examples & Samples

  • To ensure all Customer Service issues are progressed or concluded in an appropriate manor within the team’s 48 hour Service Level Agreement (SLAs)
  • Effective ownership of customer issues, including appropriate escalation if necessary, and liaison with internal delivery partners to deliver for the customer around key deadlines/service level agreements
  • Monitor delivery partner customer service provision and be a primary point of contact for key clients on customer service issues
  • Construct and deliver training provision to support first line customer service team and internal members of staff, where required
  • Maintain and monitor service quality tracking tools designed to escalate gaps or overachievement in service standards
  • Monitor and provide appropriate responses on social media to customers on matters concerning service of PTE Academic
  • Manage the processes and systems Language Testing relies on to support customer service
  • Manage customer service improvement projects liaising with other parts of Pearson to ensure systematic improvement practices are put in place (where required)
  • Maintain or construct processes, policies and procedures documentation for internal stakeholders and customers
  • Support and help the team to co-ordinate operational tasks through internal/external stakeholders for series-based examinations as necessary
  • Educated to first degree level or equivalent desirable
  • Excellent communication skills – oral and written. Communications information professionally in a clear and timely manner
  • A demonstrable passion for excellent customer service
  • Ability to work effectively across multi-discipline teams and across all levels
  • Strong computer skills with demonstrable working knowledge of MS Office suite, particularly MS Excel. (2-5 years)
  • Use of Google Mail or similar email system
  • A demonstrable commercial sense coupled with common sense and a practical approach to problem solving
  • Excellent organisational and time management skills
  • Experience in a customer facing / customer support role
  • Multi-lingual would be an asset
  • An understanding of the high stakes testing market
5

Customer Service Coordinator Resume Examples & Samples

  • Indirect impact – strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management’s involvement but should know when to involve management
  • Works closely w/sales, distribution, production and external customers (not all depends on division’s preference) to field questions regarding order status
  • Provides customer service support to internal sales reps and sales managers
  • Communicates to warehouse managers to resolve problems and give direction
  • Occasionally responsible for training new associates (CSR’s) assist new management in learning/understanding accounts and processes
  • Bachelor degreerequired
  • Minimum 3 years customerservice experience
  • Excel, Microsoft Office packages (email/ word)
  • SAP preferred
6

Customer Service Coordinator Resume Examples & Samples

  • Maintains daily contact and interaction with customer account managers, takes customer orders and creates internal sales orders, check status of shipments, coordinate (externally and internally) customer requested changes, prepares and provides customer order documentation (e.g. invoices, tracking number, etc.) and communicates customer requirements internally
  • Builds credibility and trust with customers and internal departments through analysis, development of process improvements and strong service delivery is a critical component of the position
  • Represent Canon Virginia and the Business Development Division in a positive and professional manner with respect to interaction with external sales account representatives, potential customers, external companies within and outside the Canon global group and internal department representatives
  • Demonstrates basic knowledge of internal businesses and their process flows, identify and implement process improvements, demonstrate business knowledge in interaction with customers to facilitate problem solving
  • Communicates with and investigates problems for shipping companies (i.e. – FedEx)
  • Cross trains members to ensure manpower is available for spikes in certain areas
  • Performs inventory management
  • Reports damaged inventory to customer upon request
  • Tracks manpower productivity
  • Creates and maintains work instructions
  • May sort and route incoming and outgoing departmental and divisional mail
  • May be assigned additional duties and/or special projects
  • Any combination of education and experience equivalent to an Associates Degree with 2-5 years of administrative experience preferably in a manufacturing environment
  • Excellent, professional phone and communication skills – interpersonal, verbal and written
  • Self starter/ability to work independently
  • Strong organization, time management and multitasking skills
  • May have to work overtime and may be assigned to other shifts based on company needs
7

Customer Service Coordinator Resume Examples & Samples

  • Overall responsibility of customer service for assigned customers
  • Sell-in of products to assigned customers
  • Order collecting by phone and email, order processing and invoicing
  • Managing customer claim and credit note process
  • Internal and external communication about customer specific issues
  • Build and ensure structural communication and collaboration within logistics, sales and other internal stakeholders
  • Propose and implement actions to improve the service provided to the customers and efficiency of work within the customer service
  • Participate in Supply Chain projects
  • Customer and service orientation
  • Work experience in customer service for small entrepreneur customers, experience of order collection and selling by phone
  • Understanding and experience of Supply Chain processes, specifically on the order to cash process
  • Ability to plan and prioritize own work efficiently taking into account deadlines and service standards
  • Ability to build good relationships and work efficiently with customers and internal contacts
  • A team player approach to work
  • SAP and Excel skills, experience of sales terminal order processing
  • Fluency in two Scandinavian languages and English
8

Customer Service Coordinator Resume Examples & Samples

  • 2-3 years of experience in service-related role
  • Flexible work schedule to meet the demands of the business
  • Effective communication skills with the ability to soothe and console unhappy customers
  • Ability to analyze situations and resolve issues with innovation and creativity
  • Ability to communicate and negotiate effectively with all levels inside and outside the organization
  • Strong time management skills and work efficiency
  • Ability to drive projects through to completion
  • Proficiency in Internet Explorer, Word, Excel and Outlook
  • Bi-lingual, preferred
9

Customer Service Coordinator Resume Examples & Samples

  • Indirect impact – strictly follows established business guidelines of processes set by customer service management team. Resolves most problems without management’s involvement but should know when to involve with management
  • Occasionally responsible for training new associates (CSR’s) and assist new management in learning/understanding accounts and processes
  • Bachelor degree required
  • Minimum 3 years customer service experience
  • Excel, Microsoft Office packages (email/word)
10

Customer Service Coordinator Resume Examples & Samples

  • Minimum 2-years-experience with digital technologies, including social media, online advertising, digital marketing, web, email marketing
  • Familiarity with digital agency services including, SEO/SEM, social media, content marketing, web design
  • Requires a highly professional communication skillset, including excellent grammar, copywriting, spelling accuracy, and excellent phone & conversation skills
  • Must thrive in a fast-paced, dynamic environment
  • Must be able to maintain composure in stressful situations, and be proficient in finding solutions and diffusing angry or upset customers
  • Must have strong listening skills, and be empathetic and able to effectively relate to clients
  • Understanding of digital analytics and reporting tools is a plus
  • Highly proficient in Microsoft office products
11

Customer Service Coordinator Resume Examples & Samples

  • Ensure timely and accurate order entry/conversion and release of orders for processing all order commitments relative to terms, pricing, product information, stock availability, routing, product delivery or any other agreed upon specialty services, handling and/or compliance guidelines
  • Process, coordinate and investigate customer shipment claims or return requests following existing Company policies, procedures and programs
  • Provide assistance and support to internal partners including Sales, Marketing, Finance, Operations representatives relating to order processing
  • Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
  • Provide assistance and support to all brands as assigned by Customer Service Specialist
  • Minimum 2 years of experience of sales, supply chain, logistics and/or customer service
12

Customer Service Coordinator Resume Examples & Samples

  • Manage repair and service orders, perform polishing and minor repairs
  • Provide the highest standards of customer follow-up to support the development of client relationships
  • Meet and consult with appointment customers and walk-in customers
  • Respond to all customer queries via phone, post, and e-mail
  • General administrative support to internal departments
  • Assist on sales floor when needed
13

Customer Service Coordinator Resume Examples & Samples

  • Meet, greet and/or assist visitors
  • Point of contact for any warehouse and delivery related issues
  • Process customer orders
  • Answer all incoming calls/transfer calls as required
  • Recent experience in receptionist/customer service role
  • Strong Microsoft Excel knowledge is required
  • Ability to represent the company in a professional polished manner as first point of contact
  • Possess good customer service skills
  • Experience dealing with customers in a professional and courteous manner both in person, phone and written communications
  • Proficient in various administrative skills such as drafting emails or creating reports
  • Have a can-do attitude
14

Customer Service Coordinator Resume Examples & Samples

  • Responds to verbal, written and EDI requests for component and assembly pricing
  • Coordinates with sales, program management, credit, production, purchasing, stockroom, shipping, quality personnel to ensure customer requirements are met
  • Communicates product availability, order status, late order recovery information to customers
  • Works with customers on invoicing discrepancies, accounts receivables (AR) including aging AR. Issues credits when indicated
  • Maintains customer security access to Order Status web site, supports customer utilization of the site
  • Maintains files for customer orders, credits/warranties/commission, correspondence
  • May perform some or all EDI transaction responsibilities, including maintaining a consistent dial-up schedule, ensuring proper equipment functioning, resolving un-translated and/or error messages, releasing order holds, and involving proper internal or external Technical Assistance when appropriate
  • May purchase material for specific accounts and coordinate order placement
15

Senior Customer Service Coordinator Resume Examples & Samples

  • 1+ year of related work experience
  • Bachelor's Degree in a related field
  • Microsoft Office/Suite proficient (Word, Outlook, etc.)
  • Previous experience in Customer Service
  • Solid data entry skills
16

Customer Service Coordinator Resume Examples & Samples

  • 1、Respond timely to order enquiries to facilitate pre-order process
  • 2、Validate customer POs and transform into Macmillan transaction system
  • 3、Track order fulfilment and update backorder status on regular basis
  • 4、Update MDL/MPAL stock status of key products to sales team on regular basis
  • 5、Monitor credit statement of import accounts and assist finance on A/R collection
  • 6、Collect and manage end-user data associated to adoption orders
  • 7、Assist sales team on other sales support matters
  • 1、Good command of English language skills
  • 2、Written and oral communication skills
  • 3、Able to quickly learn business process, working system, and basic product knowledge
  • 4、Proficient skills of MS-Excel and other data management system
  • 5、Basic knowledge of business operation and finance
  • 6、Good communication and interpersonal skills
  • 1、Demonstrate experience of working on multi-task while keep efficiency and accuracy
  • 2、Proven ability to deliver customer satisfied service in challenging circumstances
  • 3、Substantial experience of collaborating with multiple stakeholders in a sales organization
  • 4、Knowledge of import/export procedure would be an advantage
  • 5、Proven track record of pursuing professional development by proactive learning
17

Customer Service Coordinator Resume Examples & Samples

  • Review customer-submitted work requests and input into work request tracking database. Refer customer queries to appropriate management
  • Advise clients on scope of services offered
  • Develop and manage customer relationships. React appropriately to unexpected situations and communicate situations to leadership as necessary
  • Make resource assignments based on assessment of project requirements and by applying knowledge of staff skill sets
  • Work with the functional managers to ensure urgent and critical work requests are being handled
  • Escalate matters to supervisor that require immediate attention
  • Alert leadership of any potential workload issues. Maintain knowledge of tracking tools and submission documentation
  • Assist with special projects, as needed
  • Share knowledge on tools, Web sites, file formats, operating guidelines and quality standards, and intake process
  • Pursue and share leading practices with team
  • Provide input for future staffing/resource needs
  • Knowledge of EY business unit organization is essential
  • Interacts effectively and maintains a positive demeanor in a fast-paced environment, while demonstrating tact and diplomacy
  • Dependable, strong teaming skills and the ability to prioritize and meet deadlines
  • Apply standards, policies, procedures, and functional knowledge with the expected level of supervision
  • Analyze project deliverables, assign required level of support, and/or determine appropriate approval routing
  • Plan and organize work within the job/project responsibilities
  • Outstanding customer service skills, with individuals at all levels
  • Ability to prioritize and meet deadlines in a fast-paced environment
  • Ability to work effectively in a virtual team environment
  • Demonstrates proficiency with standard software applications, such as Microsoft Office and other basic applications
  • Approximately 3 years of related experience
18

Customer Service Coordinator Resume Examples & Samples

  • Owner of the open work order SLA report. Provide Open Work Order report to regional contacts
  • Assist with obtaining COI’s for clients without dedicated FM representatives
  • On-board new hires – provide field manuals, order p-cards, order uniforms, order badge and provide required admin materials
  • Order replacement badges, uniforms, fleet insurance cards, fleet fuel cards, as needed
  • Enter payroll hours for employees not utilizing 360F CMMS
  • Assist with regional recruiting. Initiate open positions with HR. Submit resumes to ROM and Operations Manager. Update New Hire Tracker
  • Provide SAMBA (Vehicle Driver background check) report annually from website
  • Update PTO tracker for region
  • Update “Special Recognition” in MES SharePoint for employees in region
  • Assist with work order updates/status from MES 3rd party vendors
  • Update GE Fleet website with assigned driver information
  • Order office supplies from Staples website for technicians in region, as needed
  • Training Tracking
  • Toolbox Talk Tracking
  • Refrigerant Log Tracking
  • HSE compliance tracking
  • Equipment data plate information upload to 360F
  • Track p-card receipt status by employee per weekly missing receipts report
  • Education, minimum of High School diploma
  • Minimum of 3 years current data entry experience
  • The ideal candidate must possess knowledge of Microsoft Office Suite; Word, Excel and PowerPoint
  • Must be able to take responsibility for various projects with an attention to detail and prioritize workload to meet critical deadlines
  • Excellent oral and written communication skills are essential for success in this position
  • Candidate must exhibit the following qualities; Professionalism, Confidentiality and Discretion
19

Customer Service Coordinator Resume Examples & Samples

  • Bachelor Degree in Business Administration or Equivalent
  • Excellent written and oral communications, excellent presentation skills, ability to communicate with multiple cultures and at senior levels with retailers, senior and international management
  • Ability to work in an entrepreneurial environment
  • Fluent English with excellent communications skills written and oral
20

Customer Service Coordinator Resume Examples & Samples

  • Bachelor's Degree in Marketing, Business or Logistics
  • 2-4 years of experience with Cosmetics, Pharmaceutical, and Food Manufacturing
  • Proficient in Excel, with strong knowledge of ERP modes
  • Comfortable working independently
  • Creative and collaborative mindset
21

International Customer Service Coordinator Resume Examples & Samples

  • 2 or more years experience in International or Syndication TV distribution
  • 2 or more years experience in facilities workflow
  • Highly competent with Windows based computer systems
  • HS graduate required
  • Bi-lingual would be an asset
22

Customer Service Coordinator Resume Examples & Samples

  • Process sales orders/ STOS received from customers or through the MRP system to initiate the manufacturing process and comply with the Sales and Operations plan
  • Effectively communicate transportation, manufacturing and quality services to the customer via phone and correspondence
  • Receive and acknowledge incoming complaints within twenty-four (24) hours. Maintain complaint data to obtain trends. Analyze the complaints and in conjunction with other departments, develop corrective actions and opportunities as appropriate. Reply to customer regarding findings, corrective actions and solutions in a courteous and expeditious manner; as appropriate
  • Generate and make sure all final documentation is accurate
  • Work with the Commercialization and Planning departments to help identify any financial exposures and support/develop package rationalization
  • Analyze slow moving product information and negotiate with divisions/bottlers on age of stock issues. Ensure proper agreed actions are followed
  • Coordinate Customer returns and issue debit/credit memos as requested. Provide information to Bottler traffic/warehouse/laboratory and finance as necessary
  • Prepare and analyze reports
  • Maintain business KBI’s
  • Liaise with all departments and Plants to ensure customers’ requirements are met
  • Outside Supply: Coordinate with vendors, freight forwarders and all internal departments to ensure that the customer receives our product at the same time as the outside supply. This also includes all invoicing activities,
  • Support all activities related to customer alignment including business presentations, lead / participate on business meetings and follow-up on agreed action ítems
  • Attend internal/external meetings as required including, daily production meeting, team meetings, etc
  • Follow-up with customers on products and services to determine satisfaction and to gain information for improvement; support customer satisfaction survey action plans
  • Develop and implement support systems needed to teach and reinforce expected behaviors related to customer satisfaction. Insure that customer service requirements are understood and responded to through the Company
  • Manage return goods process through to completion and enter information into system
  • Respond to special requests, rush orders and high volume of orders with efficiency, accuracy, and professionalism
  • Trace orders in transit and obtain proof of delivery; book delivery appointments; liaise with trucking companies on general and specific issues and work with other departments on shared issues
  • Understand the allocation process for product distribution and collaborate with cross-functional teams
  • Liaise with CPS NA transportation team on refused or delayed shipments and resolve in most cost effective and least disruptive manner; Non-compliant charges/deductions are investigated and cleared
  • Detention/waiting time/lumper charges are investigated, authorization numbers are assigned in a timely manner
  • Support the Finance Department as needed ( credits / debits , etc)
  • Information Systems: Knowledge and use of existing KO Technical Information Systems (e.g. SAP, Intranet) and Microsoft Applications (Word, Excel, Visio, Power Point, Access) to generate necessary data. Ability to access, analyze and utilize information in a manner that adds value to the organization. Ability to propose system enhancements based on business needs
  • Effectiveness –
23

Customer Service Coordinator Resume Examples & Samples

  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality Leader, Customer Care Team, Distribution, Finance and Sales teams
  • Order Entry and order management to deliver as required
  • Work as part of a team and adopt a flexible approach to maintain and improve the quality of service
  • Build close relationships with customers and commercial partners and respond to queries in a timely and professional manner
  • Management of service calls
  • Management of replacements & free of charge shipments
  • Written and oral fluency in English and French
  • Excellent organisational skills and ability to prioritise workload
  • Problem solving skills, initiative, proactive / pre-emptive and strong attention to detail
  • Competent MS Office skills and be comfortable working with different systems
  • Order management experience
  • Sound understanding of the order fulfilment process
  • Experience with Order Management systems
24

Customer Service Coordinator Resume Examples & Samples

  • Responsible for running and evaluating team performance metrics, while ensuring daily operation of regional Customer Care team
  • Supporting role to team leader in selection of team members, ensure appropriate skills, language and personal qualities within the team, in order to provide great support to customers in the team’s designated sales areas
  • Serve as backup for team leader in case of his / her absence
  • On-going coaching and feedback to individual team members
  • Supporting role to team leader in annual performance evaluation process for individual members
  • Organize and lead weekly team meetings to discuss individual and team performance
  • Lead and participate in projects in order to ensure smooth introduction of changes and satisfactory resolution of problems
  • Help identify training, coaching opportunities and needs for all team members
  • Responsible for working with team to generate optimized approaches for team operation. Drive Simplification and Operational Efficiency projects that have a direct impact on Customer Care process quality and/or impact on customers
  • Develop, maintain and update Standard Operating Procedures, training manuals and the Customer Knowledge Base
  • Participate and contribute to Green Belt and Lean projects
  • Drive standardization and productivity improvement within the team
  • Ensure team generates quotes and orders to a consistent standard to meet specified turn-around targets
  • Ensure all transactions are compliant as per GE policies
  • Guarantee timely response is given to inbound communications. Own tracking and resolution of internal & external customer requests that cannot be answered immediately by using appropriate case management tools, reporting systems. Update customers with order or other status change information on a regular and timely basis
  • Ensure team receives and processes customer purchase orders, return requests, training registrations and other service requests meeting specified turn-around targets
  • University/college degree
  • Proactive, positive thinker, fast learner, accurate, conscientious, energetic, change agent, continuous improver
  • Excellent soft skills when dealing with external and internal customers
  • Expertise in the Order and Returns Admin process using business ERP and Quotation systems
  • Experience in a customer care environment
  • Minimum some years of experience with the company in customer care
  • Able to represent team to customers, peers and other GE functions
  • Fluent English language knowledge and one other European language
  • ERP / OSB: - Oracle, SAP
  • Case management system: Salesforce.com
  • Security Check: Tradesphare
  • Office Communications: Microsoft Office Applications
25

Customer Service Coordinator Resume Examples & Samples

  • Prepares and utilizes a variety of forms including, but not limited to intake forms, work orders, authorization requests, prescription documents, warehouse and driver requests, return merchandise, authorization forms, purchase orders, and various other types of physician, patient and vendor correspondence
  • Actively participates in a variety of problem solving activities including, but not limited to new product research acquisition, as well as hands-on equipment demonstrates and/or product fittings for a wide variety of customers. Facilitates the timely and professional resolution of customer issues and concerns. Participates in purchasing, receiving, stocking, merchandising and shipping activities on a daily basis to fulfill customer requests
  • Demonstrates both a willingness and ability to assist in the ongoing training and development of co-workers. Also, recognizes and demonstrates the ability to request guidance and assistance from retail/intake manager as needed. Actively participates in all types of retail-oriented sales, education, and demonstration activities for customers and demonstrates competency and training ability on the operation of equipment such as adding machines, cash registers, and credit card machines. Works under the direction of the retail/intake manager to facilitate and perform all of the processes of cash management, reconciliation, and banking activities of the store. Facilitates the retail/intake manager in a wide variety of training processes for new staff and acts as a resource for less experienced staff through hands-on demonstration, evaluation, and training of appropriate fitting and equipment set-up processes
  • Demonstrates willingness and ability to participate and share information with all staff for a wide variety of operational meetings and quality improvement activities (i.e. JCAHO preparation activities, procedure meetings, etc.) and actively conducts informal meetings/time to share this information with other staff members
  • Performs all other related duties as assigned or requested by manager/supervisor
  • Takes telephone orders for home medical equipment from continuing care planners, physicians, and home care nurses and coordinates delivery with family. Waits on walk-in retail customers, process invoices, fits home medical equipment according to physician's prescription, while explaining usage and safety
  • Verifies insurance coverage to ensure payment responsibility
26

Customer Service Coordinator Resume Examples & Samples

  • Order handling: administrate incoming orders systematically and in a proper way according to agreed processes and lead times. This role handles different types of customers: retail. Away From Home, brokers, industrial sales
  • Customer communication, build relationships with an aim to provide better service
  • Customer development: see new opportunities
  • Focus on quick and correct handling, both within set processes and for ad hoc tasks
  • Handling of claims from wholesalers, coordinate with Sales and Logistic Operations
  • Focus on cross functional collaborations and information sharing
  • System and Office suite savvy. SAP is an advantage
  • You are self-driven as well as a team player with good communication skills
  • You are fluent in Swedish and preferably Danish
27

Customer Service Coordinator Resume Examples & Samples

  • Provide exceptional customer support to homeowners by handling escalated consumer cases
  • Provide exceptional customer support to distributors (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution and limited technical support)
  • Manage all customer interactions via inbound phone, online chat, email, fax and written correspondence
  • Assist consumers with troubleshooting installation/programming for retail brand products
28

Customer Service Coordinator Resume Examples & Samples

  • Background in Residential and Commercial HVAC applications, products and systems, and the ability to read basic technical drawings is desired
  • Ability to work a shift that begins at 9:00am EST and ends at 6:00pm EST, Monday through Friday
  • Adaptability and flexibility to seasonality and changing business demands is critical. Scheduled shift assignments may include occasional evening and weekend hours
  • Strong written and oral communication skills
29

Customer Service Coordinator Resume Examples & Samples

  • Skill in providing excellent customer service, effective oral communications with both internal and external customers, including conversing by telephone; effective written communications, including business writing, clear and concise narrative reports and evaluations; skill in PC and computer equipment including word processing, accounting, data base management, spreadsheets and software applications. HTML, web applications and/or Dynamics CRM a plus
  • Ability to work and interact with professional and lay volunteers, staff and public with sufficient maturity, judgment, initiative, confidence and poise; to participate in meetings, work in a team environment
  • Ability to manage projects from start to finish, including managing multiple tasks concurrently, determine top priorities, problem solve trouble areas, and meet all project and task deadlines
  • Ability to review systems and processes to ensure consistency across Greater Giving and other data management systems
  • Ability to systematically look at processes and to proactively seek solutions
  • High school diploma or GED equivalent required; BA Marketing or Communications preferred
  • Must have at least 1-3 years related experience
  • Ability to lift 20lbs from ground to waist level with or without reasonable accommodation
  • Must have at least intermediate knowledge and skill with Microsoft Office 2010 used for word processing, email, presentations and spreadsheets. Advanced knowledge and skill with these programs is preferred. These skills are subject to testing
  • General knowledge of database management and fundraising methods
  • Ability to work independently and with a team
  • Exhibits enthusiasm and a positive “can-do” attitude
  • Proficient and MS Office Suite, including Access, Word, EXCEL, PowerPoint. Experience with Customer Relationship Management (CRM) software
  • Excellent communication skills: written, verbal and listening
30

Customer Service Coordinator Collins Street Resume Examples & Samples

  • Ensure all repair and service orders are managed and completed in a timely manner, and successfully meet company’s service quality standards using the approved Tiffany & Co. process guidelines and procedures
  • Apply consultative one-to-one selling and product knowledge to all customer interactions to develop and build ongoing customer relationships and confidence
  • Provide the highest standard of customer follow-up to support the development of client relationships
31

Customer Service Coordinator Resume Examples & Samples

  • Provide superior day to day Customer Service and Supply Chain management every day
  • Manage the complete Order to Bill Process for customer orders from receipt to invoice generation ensuring accurate deal, price and terms of sale application, timely invoicing
  • Ensure customers are ordering appropriate quantities, sourcing from the correct locations , shipping efficiently and maximizing truckload capabilities
  • Develop effective relationships with Internal Customers (i.e. sales, particularly with CCM's, CBM's and Planners, Sales Finance, Operations and Client Services.)
  • Actively support efforts to achieve BTC Goals: Deduction (Balance and Incoming), ADL, Invoice Percent Current
  • Develop and maintain an appropriate level of functional expertise in core required systems
  • Ensure ongoing adherence to all Policies, Procedures and Processes so that the results will satisfy any audit review
  • Execute OTM activity, where required
  • Responsible for developing professional relationships with the customer’s organization to resolve issues and leverage process improvements
  • Responsible for selling in new supply chain programs
  • Develop thorough understanding of the industry and trends within the industry, customer and market
  • Attend CBT meetings/reviews and customer visits to discuss customer service processes as well as understanding customer practices
  • High degree of professionalism and business maturity
  • Ability and willingness to work remotely on a frequent basis
  • Ability to deal with ambiguity and unknowns
  • Ability to excel within a team environment
  • Effective negotiating skills
  • Must be able to deal with difficult situations tactfully and resolve conflict effectively
  • Ability to handle multiple tasks and priorities without supervision and meet established deadlines
  • Self-starter capability
  • Willingness and ability to travel overnight
  • Customer Service or other business experience outside of Client Foods Customer Service
  • Functional knowledge of Supply Chain Processes
  • Minimum 4-year college degree preferred or 2 years experience in customer service, sales, logistics, distribution, or manufacturing
32

Customer Service Coordinator Resume Examples & Samples

  • Call Customers to resolve issues and concerns
  • Troubleshooting problem packages
  • Upgrading customer’s discontinued products
  • Frame and lens replacements
  • Maintain a phone log of customer contact
  • Produce reports for department productivity, and phone use
  • Create RA numbers for returned product
  • Making changes to RX orders
  • Inventory Checks
  • Updating status on orders
  • Shipping defective exchange and parts
33

Customer Service Coordinator Resume Examples & Samples

  • Education – High School Diploma, GED or equivalent work experience required
  • Skills – Must be professional with internal/external customers. Must have good telephone etiquette. General computer knowledge and strong typing skills required. Must be well organized and detail oriented with ability to proof own work for accurateness. Ability to bend/squat and reach on occasion. Able to lift items up to approximately 15 pounds
  • Work Experience – Prior knowledge of real estate transactions and/or title insurance is required. Minimum of 2 years experience in the real estate services industry is preferred, but other experience will be considered
34

Customer Service Coordinator Resume Examples & Samples

  • Process purchase orders received from TPPs and direct customers within the assigned territory
  • Update of backlog and revenue recognition files and drive Daily management
  • Invoice in a timely manner including monthly billings
  • Preparation and submission of export documentation to ensure timely revenue recognition
  • Concisely communicate order status to TPPs and direct customers
  • Handling all customers calls by taking ownership and responsibility
  • Managing customers inquiries such as pricing, stock availability, delivery, order status and product information
  • Work closely with commercial operations and internal support functions to drive growth and continuous improvement
  • Interface with Sales Administration / Logistics / Purchasing to confirm delivery / installation / warranty terms for Instrument order
  • Support commercial forecast accuracy by providing estimates throughout month
  • Instrumental in integration of newly acquired businesses
  • Mentor and support colleagues in team
  • Minimum 5 years’ experience in a Customer Support role
  • Knowledge in export processes is required
  • Good IT skills and experience in using ERP
  • Ability to demonstrate the mindset and use of methodology to drive continuous improvement
  • Fluent in English- Arabic language is an asset
  • Excellent organizational competencies with attention to detail
  • Enthusiastic with strong communication skills
35

Customer Service Coordinator Seasonal Resume Examples & Samples

  • As a Customer Service Consultant you will be an integral part of the Customer Service Global Team
  • You will use your empathy and intuition to anticipate and understand customers’ needs
  • You will maintain a ‘Sales through Service’ commercial mind set and contribute to increased revenue
  • You will ensure that the relevant administration is completed and distributed appropriately
  • You will accurately record customer details and transactions using the appropriate systems
36

Customer Service Coordinator Resume Examples & Samples

  • Management of the International order bank to ensure high customer service and the required on time in full at appropriate stock locations is achieved
  • Manage the Distribution Replenishment Planning process for the secondary hubs. This includes interpreting the stock position to proactively manage changes in market demand ensuring optimum stock levels are achieved to meet customer requirements, inventory and cost targets
  • Developing and implementing procedures and ways of working to establish an effective and seamless order process to support first class Customer Service. This will include expediting products, understanding orders versus forecast and identifying and implementing product rationing when required. Key to this is clarifying and managing the customer needs and expectations to ensure value is added to business
  • Develop and foster working relationships with departments to manage continuous improvements to improve customer satisfaction and business performance. This will include visits to markets, scheduling and co-ordinating conference calls with “in-market” customer care teams to cover day to day business, proactively manage hot topics and develop learning culture to mitigate risk to supply going forward
  • Design effective communication process to all relevant internal/external customers. This will include all shipment information, advising customers of any anomalies to original shipping details provided, backorder management, rationed stock information, order tracking, abnormal forecasts and backorder communication so group/non-group companies can improve the management of their business going forward
  • Develop and foster working relationships with the SBU Demand team to understand and interpret the implications of new product launches and futuristic demand changes within specific markets
  • Economic order quantity management to ensure re-order frequencies are established and maintained for all markets
  • Manage and maintain both the distribution timetable plan and all required legal documentation ensuring any risks are identified and mitigating actions implemented
  • Legal Control management ensuring orders are not processed for none approved markets
  • Constantly and proactively manage and contribute to improvement initiatives and developments within the scope of the role to ensure Out-performance is achieved. This will include the International returns process and the identification of operational and cost to serve initiatives
  • Deputise for the regional Customer Service Manager as required by the business
  • To perform all activities in compliance with relevant GMP and Quality Systems standards and specifically with FDA Quality System Regulation and ISO 13485
  • To apply high standards of occupational Health & Safety in the workplace to comply with company policy and procedures
  • Ideally educated to graduate calibre
  • Experience in logistics, customer service, or a related field
  • Advanced working knowledge of ERP systems preferably SAP and SNED BPCS
  • Working knowledge of APO tools preferable MLE
  • Computer literate with specific knowledge of Microsoft Office applications
  • An understanding of trading and delivery systems (TADS)
  • Understanding of “in-market” practices
  • You will have a persuasive manner with good interpersonal skills, the ability to forge strong customer relationships and have a keep attention to detail
37

Customer Service Coordinator Resume Examples & Samples

  • Competitive pay, great benefits and vacation time
  • Benefits including medical, dental, vision, life insurance, 401(k) with company match and cash pension plan
  • Casual Dress
  • Requires Associates degree or 2+ years of related customer service experience
  • Strong written and verbal communication skills are essential
  • Must be detail oriented and have the ability to organize and prioritize workload
  • Ability to understand and prioritize personal, team, and business goals
  • Strong computer skills including the ability to use mainframe and PC based systems
  • Must demonstrate effective interpersonal skills in strengthening team relationships
  • Requires strong customer service skills
  • Must exhibit quick and sound judgment, excellent organizational skills, and accurate and precise communication
  • Must exhibit the ability to prioritize work and maintain service standards in the face of peak times, heavy workloads, and frequent interruptions
  • Must be able to multi-task in a fast-paced environment with high accuracy and within acceptable turnaround times
  • Some travel may be required
38

Customer Service Coordinator Resume Examples & Samples

  • Planning, co-ordination and execution of sales promotions Account Manager as needed
  • Work with promotions coordinators and marketing directors at each radio station to produce creative and detailed promotional proposals for clients within deadlines
  • Prepare appropriate internal paperwork so ensure flawless execution of promotions
  • Prepare recaps for clients at the culmination of each promotion or campaign
  • Interface with the General Sales Managers and traffic directors to work through clearance issues. Will work with Account Managers and clients for approvals, as well as providing paperwork and documentation for Account Managers, clients and traffic for the make goods
  • Vet and research station credits/adjustments – figure out alternative options to taking credits if possible
  • Enter sales orders and production orders for radio stations on a daily basis by the deadlines
  • Review orders as they are received and vetting them for any rate or buying discrepancies before entering
  • Assist in developing and executing good strategy for client relations including keeping up to date client contact list for the cluster, assisting in formal correspondence and client appreciation
  • Provide clients with answers to questions regarding spot times, invoices, competitive spending and promotional support
  • Maintain client records, proposals/ pending avails through filing, retrieval, retention, storage, compilation and updating on a consistent basis
  • Foster positive relationships with internal departments, clients and the Account Managers
  • Ability to maintain confidentiality essential
  • Proficiency with Marketron, Microsoft Word, Excel and PowerPoint
  • Ability to compose correspondence as necessary
  • Excellent interpersonal skills with ability to relate professionally with all levels of management
  • Strong written and verbal communication skills and organization skills, with attention to detail accuracy and follow-up
  • Able to work as part of a group, and with all levels of department personnel with tact and discretion
  • Ability to prioritize and complete tasks, with ability to work under pressure and meet deadlines
39

Customer Service Coordinator Resume Examples & Samples

  • Must achieve account KPIs for timely work order dispatch, customer satisfaction and complaint resolution
  • Develop tracking system for work request types based on in scope, above scope and out of scope requests
  • Ensure that code block / cost code details are received in advance of dispatch of above scope requests. Refer customers to other support groups or Operations Managers for out of scope requests
  • Manage Asset tracking module and update as necessary
  • Maintain tool inventory and update as necessary
  • Support accounting through communication to service providers to ensure timely invoicing
  • Coordinate and schedule repairs between service providers, customers and account team, following up through completion
  • Address tenant and owner complaints in a timely, courteous and professional manner to ensure full resolution and client/customer satisfaction
  • Directly interact with janitorial or security staff or engage Operations Managers where necessary to address and resolve complaints
  • Track complaints through resolution for client reporting
  • Demonstrated consistency in values, principles and work ethic
  • A desire to work within a diverse, collaborative, and driven professional environment
  • Proficient in MS Word, Excel, Outlook and Access, and Internet applications. Capability of developing proficient knowledge of other standard software programs
40

Senior Customer Service Coordinator Resume Examples & Samples

  • To take responsibility for customer order management
  • To effectively manage late deliveries and ensure contingency planning for no delivery
  • To evaluate patient regime changes and ensure distribution of supplies in accordance with new regime
  • To take accountability for the prescription management process
  • To effectively manage customer queries and complaints ensuring a win win solution for Baxter
  • To provide teamwork and positively enhance the reputation of the department and Baxter
41

Customer Service Coordinator Maternity Cover Resume Examples & Samples

  • You will take phone calls from customer sites for repair and maintenance work. Updating the status of all jobs either on the company systems or client systems
  • Maintaining location records of engineers and escalating any technical or resource issues to management
  • Timley production of monthly invoices
  • Spares ordering and dispatch
  • Coordination of standby rota
42

Customer Service Coordinator Resume Examples & Samples

  • Individual contributor responsible for timely execution of predefined operations tasks on behalf of EMEAI
  • Point of contact for the internal European colleagues at the EMEAI SSC’s
  • Responsible to escalate any potential issues to predefined internal contacts
  • SAP order tracking
  • Service Request call logging for Installation in Siebel
  • Installtion report tracking/Schedule Service all logging
  • Maintenance of data accuracy/quality of different databases
  • Additional tasks may be added based on business development or other teams needs
43

Customer Service Coordinator Resume Examples & Samples

  • Cus tomer Service functions that support the key organizational objectives
  • Responsible for the door take-off process
  • Processing and landing customer orders into production facilities
  • Position is in direct communication with: customers, sales team, other members of the order execution team, and maufacturing personnel with concentration on non-engineered purchase orders
  • Review purchase orders
  • Coordinate and advance project status
  • Schedule orders to production based on standard lead times
  • Interface to JDE and release to production
  • Concession JDE price based on established guidelines
  • Check for FTQ take-offs completed by others
  • Major Activities
  • Work with customers on processing, scheduling, order changes, product issues and claims
  • Utilize knowledge of product and price book
  • Interact and coordinate with internal resources on projects
  • Initiate customer feedbacks and claims, problem solving, root cause resolution, and process credits
  • Be a point-of-contact on phone inquiries with expectation of 100% “live call” response and customer assistance without frequently forwarding calls to other front-end employees
  • Essential Knowledge & Skills/Education
  • Must be self-motivated, people oriented, service oriented and possess the ability to work with others
  • Computer skills including KaluCAD, PIMS, Microsoft Office Suite
  • Construction or architectural industry background will be a plus
  • Proven customer service skills including prompt response and documentation
  • Proven skill set for critical business functions
  • Demonstrated time management skills and ability to work in an environment with tight deadlines
  • Major Customers
  • Customers in specific sales territories
  • Sales organization
  • Vendors
  • Front-End employees/internal customers
  • Manufacturing Managers/Supervisors/Leads
  • Associates Degree or equivalent experience in related business field required
44

Meals Customer Service Coordinator Resume Examples & Samples

  • Manage orders through to fulfilment, optimising business performance, whilst meeting customer expectations and achieving Mondelez UK KPIs
  • Track consumption vs. forecast and major promotions to identify & communicate potential challenges at an early stage, allowing preventative measures to be taken
  • Influence customer stakeholders, commercial and internal teams to validate forecasts across multiple categories in order to meet customer service expectations and inventory targets
  • Perform root cause analysis of service failures
  • Establish effective relationships with the Mondelez UK and Customer distribution networks to ensure seamless information flow on peak activity, including delivery scheduling and anticipated volume
  • Manage the tracking of efficiency discounts, communication of performance to customer and identifying ways to improve performance to reduce costs for Mondelez UK and reward the customer. Analysis of complex data to identify opportunities and provide solutions
  • Drive best practice processes across all customer service teams and represent customer service within the wider customer service and logistics function
  • Provide on-going support to customer service managers and peers
45

Customer Service Coordinator Resume Examples & Samples

  • Communicating leads to sales staff
  • 15% Process select business transactions and provide complete and accurate information to ensure efficient processing of transactions by the Customer Service Administrator
  • Reviewing, recording and communicating areas that require action by the FSG team
  • 5% Ensure customer credit limits are in place by monitoring the credit application process for farm customers to ensure sales can be completed and
46

Senior Customer Service Coordinator Resume Examples & Samples

  • To take responsibility for back order management
  • To take ownership of own high profile accounts
  • To take responsibility for the coordination of patient supplies
  • To take ownership of complaint process – receipt through to resolution within agreed KPI target
  • To effectively manage returns in accordance with the returns policy within the agreed KPI target
  • To support the delivery of all CS KPI’s
  • To manage inbound calls within agreed parameters, dealing with and owning the enquiry
  • Dealing with all incoming emails – internal and external - and responding to customers’ needs
  • To liaise and cooperate with other departments
  • To coordinate the activation of new accounts
  • Processing orders in Siebel via emails and phone calls
  • To support FCA and product recalls
  • To be responsible for personal ISO Training schedule and ensure it is always completed on time
  • To be responsible for day to day account cover management
  • To actively participate in training programme of new Customer Service Coordinators
  • To manage customer expectations in line with service parameters
  • To fulfill all reasonable requests from First Line Manager/Baxter Management Team
  • Participate in out of hours and bank holiday Rota cover
  • Ability to prioritize workload in a very busy environment
  • Capability of allocating /delegating tasks
  • Tenacious
  • Strong decision making skills
  • Strong attention to detail/accuracy
  • Flawless customer service skills
  • Can do attitude, willing and positive manner
47

Travel Customer Service Coordinator Resume Examples & Samples

  • To take responsibility for the coordination of patient supplies within UK and to country of destination
  • To manage customer information and literature
  • To manage list price and therapy cost documents
  • To effectively manage VAT issues in Ireland
  • To manage inbound calls within agreed parameters
  • To manage outbound calls in accordance with Customer Services criteria
  • To liaise and cooperate with other departments UK
  • To liaise with other CS functions on a global basis to manage patient supplies
  • Identify customs and excise requirements of other countries to ensure compliance
  • Planning and Prioritisation
  • Analytical Thinking Planning and Prioritisation
  • Effective decision making skills
  • Proactive and reactive nature
48

Senior Customer Service Coordinator Resume Examples & Samples

  • Monitor and respond to feedback and support issues on social media in real time (within 5 minutes), in accordance with Verizon’s guidelines
  • Directly interact with our customers to maximize community engagement and drive positive perception and word-of-mouth for our brand and products
  • Use enterprise level social CRM system to moderate posts, respond to customers, and collaborate with team members
  • Triage social media escalations to appropriate internal parties and coordinate with Sales/Marketing and PR representatives as needed
  • Leverage reporting and analytics to make informed decisions regarding community management efforts, designed to build and foster the community and relationships
  • Identify, recognize and provide Social Media trends feedback back to upper Management, Product, Marketing and Customer Care, and Field Operations teams
  • Maintain an established work schedule, including evening and weekend hours to provide 24x7x365 support
49

Customer Service Coordinator Resume Examples & Samples

  • Own the customer experience to ensure a premier and easy experience
  • Grow and maintain customer relationships to assist and ensure customers know you personally
  • Demonstrate your communication and relationship-building skills cross-functionally across Agilent, while acting as a customer advocate
  • Identify improvement opportunities and drive implementation
  • Customer service operations experience
  • Excels under high pressure
  • Demonstrated ability to work in a multi-task, interrupt driven environment
  • Demonstrated skills for organization and attention to detail
  • Demonstrated ability to influence cross-functionally and build relationships
  • Demonstrated ability to apply consultative communication skills to offer custom solutions to customer problems
  • Excellent English written and verbal communication skills
  • SAP/CRM experience preferred
  • MS Office with emphasis on Excel
  • Strong interest in interacting directly with customers (via phone, email)
50

Customer Service Coordinator Resume Examples & Samples

  • HS diploma or equivalent
  • 2 year degree, preferred
  • 2+ years, preferred
  • Strong organizational and management skills
  • Ability to multi-task and work both in a team and independently
  • Excellent interpersonal skills; strong emphasis on customer service
  • Strong analytical ability
  • Proficient in Word, Excel and other Microsoft Office Suite programs
51

Export Customer Service Coordinator Resume Examples & Samples

  • Capture and manage day to day Supply Chain efficiencies for the Customer and Client
  • Support the Area and Region Financial goals of the RCSM's, Sales, CS Management, Corporate, and Sales Finance
  • Work with National Claims Center to resolve issues and improve execution of national claims processes
  • Prompt and effective handling of customer and sales inquiries
  • Ensure successful implementation of the CGP and other Programs
  • Provide Supply Chain Analysis to identify ways to improve the process and increase productivity
  • Identify and pursue all avenues to improve and support volume reporting/programs while containing costs
  • Responsible for reporting on key financial and supply chain performance measurements, including collections, deductions, DPS, etc
  • Ability to read/write/speak Spanish required
  • Exceptional organizational and time management skills
  • Strong focus on follow through
  • Ability to utilize technology to work smarter, and improve the level of service
  • Ability to understand and comprehend complex procedures
  • Strong interpersonal skills. Able to build and sustain relationships
  • Ability to look for creative solutions to business issues
  • Strong and effective presentation skills
  • Experience and knowledge of the workings of a Customer Service environment
  • Minimum 4-year college degree preferred or 2 years of experience in customer service, sales, logistics, distribution, or manufacturing
52

Customer Service Coordinator Resume Examples & Samples

  • Diploma is minimum. Preferably bachelor degree holder and higher
  • Good communication skills, influencing skills, people skills and desktop skills are key requirements
  • Positive work attitude, can balance work and life
  • More than 1 year experience
53

Customer Service Coordinator Resume Examples & Samples

  • Experience in development or fundraising/advancement setting or alumni/volunteer coordination
  • Proficiency with personal computing environment, Microsoft Office Suite (Microsoft Word, Excel, Outlook and PowerPoint), and the Internet. Willingness and ability to learn how to use the ADVANCE database system and other proprietary software products
  • Experience in administering and coordinating the activities of multiple parties, preferably in a higher education or comparably complex setting
  • Experience with organizing and staffing special events
  • One year experience in higher education
  • Knowledge of development/advancement principles
  • Knowledge of UW Development Office policies and procedures, including use of the development database software ADVANCE
54

Customer Service Coordinator Melbourne, ON Resume Examples & Samples

  • Purchasing grain or selling crop inputs within established guidelines
  • 15% Coordinate deliveries of fertilizer, seed and crop protection products directly to the farm customer’s location
  • Taking action to complete tasks required to minimize risk to the company and the customers
  • Supporting the sales and consulting teams by communicating information regarding customers’ available credit
55

Customer Service Coordinator Resume Examples & Samples

  • Interpret customer’s needs; recognize symptoms, causes and solutions
  • Demonstrate clear speaking and writing skills in English. ​Typically requires a Bachelor’s degree (BA or BS) or equivalent work experience
  • Typically requires 3 years experience in a Customer Service related position
56

Customer Service Coordinator / Admin Resume Examples & Samples

  • Respect and care for the customer
  • Develop personal, professional and technical skills on an ongoing basis
  • Act as a worthy representative of Prevost at all times
  • Foster teamwork and improved communication between sectors
  • Respect the rules and guidelines of the company
  • Comply with the quality and safety standards of the organization
  • Provide and maintain repair schedules for major (and minor) accounts for repairs of service and warranty work
  • Set up work for all shifts so that the productivity shifts will be at the highest level possible; maintain our service appointment
  • Provide information for present and scheduled jobs in order to procure the necessary parts and materials required
  • Prepare quotes for customers using estimating tool
  • Keep customers informed about the status of their vehicles
  • Prepare, process and insure accuracy of all repair and warranty work orders
  • Maintain a constant flow of work into the service department and take steps to fill empty time periods in the service schedule; promote business for future work
  • Maintain the service records for the branch
  • Ability to read and write
  • Typing (35 words/minute) & basic computer knowledge
  • 1 year vocational or 2 years on-the-job related experience
  • Background in service and parts desired
  • Knowledge of Prevost product lines and other manufacturers including MCI, Eagle and Transit Coaches desired
57

Customer Service Coordinator Resume Examples & Samples

  • 65% Order Entry
  • Upon receipt of a prepared order from a Customer Solutions Representative, this person will be responsible for entering all customer orders into SAP. This process encompasses
  • Receive and enter customer orders
  • Work with CSR’s on any questions regarding order
  • Ensure customer acknowledgement or confirmation has been sent to the customer
  • Expectation is a minimum of 20 orders entered on a daily basis, and that all orders are entered within 24 hours of receipt
  • 25% ATP (Auto to Promise) Process Adjustments
  • This role is responsible for realigning current, open orders in SAP for new or incoming orders based on order delivery date
  • 5% Order Date Change
  • When date changes are requested internally or by customer, this role will work within TM (Transportation Management) to adjust the order for new delivery dates. This task supports customers, supply chain and logistics
  • 5% Order Quantity Changes
  • When quantity changes are requested internally or by customer, this role will work in SAP to adjust the order for volume changes. This task supports customers, supply chain and logistics
  • At least 2 years of Customer Service experience
  • At least 1 year of SAP or CRM experience
  • Demonstrated problem solving ability
  • Strong organizational and follow/up skills
  • Ability to adapt quickly to changes or interruptions
  • Self-starter / self-motivator
  • Ability to be proactive
  • Ability to maintain a positive attitude in challenging situations
  • Ability to collaborate with other individuals across all levels of the organization
  • Associates’ Degree in Business or related field
  • High proficiency level working with and troubleshooting computer systems such as SAP
58

Customer Service Coordinator Diploma Student Resume Examples & Samples

  • Internal contact with colleagues from other departments globally
  • Strong team player who learns and adapts quickly
  • Location: Dalian
59

Customer Service Coordinator Resume Examples & Samples

  • Responsibility for defined Molecular Information processes, including support to HCPs, patients and internal constituents as well as successful management of high volumes of client-facing interactions
  • Acting as single point of contact for Foundation Medicine and local country responsible for Molecular Information as well as Managing relationship with HCPs, patients, partners and Foundation Medicine while paying special attention to current GDP and GxP directive
  • Clear and accurate documentation thereof as well as maintenance of database of client information
  • Identify and track FAQs related to FMI processes, incl. training/ education needs
  • Exhibition of leadership and proactively engagement in international projects and environments as well as coordination of cross functional processes and projects with clients, internal organizations and Foundation Medicine
60

Customer Service Coordinator Resume Examples & Samples

  • At all times, responsible for participation within the department to meet the overall objectives of the department
  • At all times, responsible for expectations related to
  • Opens and closes showroom, balances cash drawer and reconciles invoices for accuracy. Keeps showroom stocked and organized
  • Matches completed delivery tickets with intake paperwork, checks for accuracy and confirmed in Data software system
  • Coordinates "PERS" equipment set-ups with delivery personnel, trains new staff, collects patient information, and coordinates with the Monitoring company as well as the family and/or the local police and fire departments regarding the set-up of these units
  • 2-4 years of Home Medical Equipment or home health industry experience and/or 4-6 years of equivalent health care, service industry and/or retail industry experience
61

Customer Service Coordinator Resume Examples & Samples

  • Licensure/Certification/Registration: Medical Office Assistant certification preferred, but not required
  • Education:High school graduate. Graduate of medical office assistant preferred
  • Experience: 1-2 years experience in medical clerical experience preferred, sufficient to acquire skills in transcribing medical terminology, clerical organization and communications. PRN candidates are required to have MOA training plus one year of medical related experience
  • Special qualifications: Must be able to successfully complete established competencies for the position within designated probationary period. Must have good communication skills, computer skills, and excellent telephone skills. Must have the ability to manage multiple tasks simultaneously
  • Hours of work:Shift varies as scheduled
62

Customer Service Coordinator Resume Examples & Samples

  • Accurately process customer transactions such as contracts/purchase orders, repair quotes, and customer part returns in a timely manner into an ERP/SharePoint system
  • Administer customer accounts and coordinate the follow of orders and organize workflow to meet customer timeframes
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments within the system; and following up to ensure resolution
  • Maintain a “look ahead” based on PO due dates and notify customers of schedule delays and request relief if necessary
  • Regularly update and distribute reports as required to customers and internal departments
  • Understand and manage customer portals effectively and ensure accurate order book alignment with customer order books or portals, reviewing at least weekly and aligning with customer
  • To provide key customers with high levels of communications and minimizing arrears by active management
  • To ensure customer contractual commitments are met and executed effectively
  • Create and maintain weekly report to include KPI’s, issues and order book health on key customers
  • Completed Associates Degree
  • Advanced Excel skills to be able to create formulas, charts, graphs, pivot tables
  • Experience dealing with customers in a very professional manner both in person, phone and written communications
  • Self-motivated, tenacious, flexible and determined
63

Customer Service Coordinator Resume Examples & Samples

  • Purchase Order review
  • Coordinate and advance project status, including Estimating, Order Entry and Takeoff
  • JDE price concession based on established guidelines
  • Interact with Customers and Sales Representatives
  • Work with customer on processing, scheduling, order changes, product issues, customer claims
  • Utilize or develop knowledge of product and price book
  • Computer skills including: Microsoft Office, Outlook, Access, that will be further developed with training in all Kawneer front-end systems
  • Construction or architectural industry background a plus
  • HS Diploma or GED equivalent from an accredited institution required
  • Minimum of 2 years or work experience in a high customer facing environment
  • Comprehensive data entry or computer skills
  • Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position
  • An Associates degree or bachelor's degree from an accredited institution
  • Experience in the construction industry
  • Experience with e-commerce
64

Customer Service Coordinator Resume Examples & Samples

  • Customer oriented (Not retail)
  • Experience processing orders
  • Experienced at building relationships and working across many different areas,
  • Ability to multitask in a fast-paced environment
  • Able to work independently, problem solve, make decisions, and prioritize
  • HS diploma
  • 1+ year experience B2B
  • Outstanding Excel skills(pivot table knowledge a plus)
  • PeopleSoft 8.0 supply chain (order entry, billing, shipping) or equivalent system
  • Experience working with customers and freight forwarders
65

Customer Service Coordinator Resume Examples & Samples

  • Precise and appropriate responses to customers
  • Prioritization of daily responsibilities and customer requirements
  • Feedback from Account Managers, Customers, Shared Services and Customer Service team, and AR
  • Candidate will need experience using a computer
  • Knowledge of Excel a plus
66

Customer Service Coordinator Resume Examples & Samples

  • Review billing cases on an individual basis which includes, but is not limited to investigating and managing all credits, refunds, chargebacks and subscription extensions. Perform audits post-transaction on a regular basis by running reports, monitoring tickets and reviewing various customer databases
  • Work closely with third party customer service vendor to provide training, tools and an understanding of billing guidelines in order for them to carry out billing transactions on a controlled basis. Address and resolve all customer issues that fall outside the range of what the agents can perform
  • Manage billing hotline and ensure that proper support is being provided to our customers who are reaching out to us via this channel. Work in tandem with the SHOWTIME Product Team regarding enhancements to our internal system used to carry out billing transactions
  • A minimum of two years of experience in customer service and/or call centers
  • Deep experience with subscription billing, including refunds and chargebacks
  • Demonstrates ability to respond to non-standard requests from customers
  • Strong Interpersonal Skills - communicating both within the organization and externally
  • Ability to multi-task and prioritize while under pressure
  • Strong writing and language skills
  • Knowledge of customer service and call center technology
  • Excellent computer skills—Word, Excel, PowerPoint
67

Customer Service Coordinator Resume Examples & Samples

  • Strong customer service skills; ability to diffuse client frustrations
  • Ability to communicate to customers, co-workers and management in a professional/courteous manner
  • Exceptional attention to detail oriented tasks
  • Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc
  • Clear and concise verbal and written communications skills
  • Ability to follow written and verbal instructions
  • Ability to work independently under tight deadlines in a rapidly changing environment
  • High proficiency of business computer applications is required: Internet, Web Based Applications, MS Office or other business software - Required
  • Ability to lead during stressful situations resulting from high volume of phone calls, technical problems, frustrated customers and changes in departmental priorities or procedures
  • Ability to identify and process work orders in multiple dispatch systems
  • Good organizational and multi-tasking skills
  • Advance experience with Microsoft Office products
  • Two years’ experience as and EWA at Pitney Bowes strongly desired
  • High school diploma or GED is required. Bachelor’s degree desired
68

Customer Service Coordinator Resume Examples & Samples

  • Compile and evaluate data from customer releases and assist in preparing shipping forecast
  • Prepare various reports for management to include weekly shipping performance.Maintains relevant files as needed for customer and supplier support/documentation
  • Communicates with customer representatives frequently and coordinates efforts to insure shipping schedules are met
  • Maintains a professional relationship with customers augmenting good customer relations
  • Analyze customer releases and determine weekly shipping requirements
  • Prepare weekly line up and coordinate daily shipping activities.Maintain customer release and shipping records, as well as all EDI shipping file maintenance records
  • Coordinate data processing input for the update and maintenance of computer invoices and packing slips, ship-to-bill-to file, master schedules, and customer order files.Coordinate routing changes with customer traffic representatives
  • Maintain a solid working relationship between the customer parts release department and the manufacturing plant
  • Maintain all required customer communication tools, such as DDL and SMART requirements
  • BS or Associate’s degree (A.A.), minimum of five years related experience in customer service and supply chain management
  • Three years’ experience with MRPII/ERP systems including CRP (JDE / Future 3 system preferred) APICS Certification is a plus
  • Six years of experience in manufacturing field
69

Customer Service Coordinator Resume Examples & Samples

  • Handling phones, mail, supplies, correspondence, filing, copying and faxing
  • Establishing and maintaining strong and positive relationships with all property tenants, vendors and contractors
  • Establish and maintain property, maintenance, and office files
  • Prepare, review, reconcile and distribute maintenance labor billing to parts purchased
  • Prepare maintenance labor aged receivables report and assist in collection efforts
  • Create, assign, monitor, and close work orders, as may be necessary. Prepare reports as needed
  • Coordinate maintenance team to ensure all work orders are addressed in a timely manner
  • Maintain an up-to-date check receiving log and supporting documentation
  • Prepare, review, and submit maintenance labor payroll reconciliation two times per month
  • Reconcile vendor accounts to ensure timely payment of invoices
  • Communicate all issues/concerns relating to properties with assigned Property Managers
  • Possess strong interpersonal and telephone communication skills
  • Good decision-making ability
  • Solid ability to use computer applications, including but not limited to Word, Excel, Outlook, Yardi and PowerPoint
  • Must have excellent writing, verbal communication, and math skills
  • Strong multi-tasking abilities
70

Customer Service Coordinator Resume Examples & Samples

  • Excellent interpersonal and communication skills, with the ability to work cross-functionally and at various organisational levels
  • Quick and proficient learner, able to adapt swiftly and easily to change
  • Balances team with individual responsibilities is extremely important to providing flexibility within the Customer Service Team
  • Ability to multi-task and highly organised to ensure efficient time management and prioritisation
  • Exceptional oral and written communication
  • Attention to detail and results orientated
  • Ability to communicate impartially with different departments to resolve issues and potential conflict of priorities and requirements
  • Professional use of MS Office work packages, i.e. Word, Excel, Power Point
  • GCSE Maths and English grade C or above OR equivalent qualification
  • Experienced in the distribution of surveys and collation of responses
  • Experienced in customer complaint management
  • Previous experience on working to challenging deadlines, either in a project or operational environment
71

Customer Service Coordinator Resume Examples & Samples

  • Deal with the customer and subcontractors on a daily basis to assure that the customer's concerns are addressed in a timely and professional manner
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence, keep detailed documentation with written logs, photographs and work orders
  • Ability to communicate effectively with customers, trades, and employees of organization
  • Ability to analyze post construction projects for warranty purposes and schedule trade partners to perform warranty services on occupied homes
  • Must have a vehicle, a valid driver’s license and be willing to travel
  • Must work well with all trade partners with many different technical backgrounds in a field setting
  • Must be able to manage multiple tasks simultaneously
72

Customer Service Coordinator Resume Examples & Samples

  • Delivering exceptional customer service: Establishes & maintains positive relationships w/ internal & external customers utilizing service related techniques. This includes calling members by name, using standard greetings, smiling, communicating expected wait times & showing empathy for members when necessary. Maintains friendly & positive body language, voice tone, & word choices to demonstrate compassionate & genuine patient care. Demonstrates proficiency in Kaiser Permanente models of customer service behavior. Actively follows the C.A.R.E. steps to ensure consistent service delivery. Actively follows the A.H.E.A.R.T steps to ensure consistent service recovery. Makes the customer the topmost priority in relation to all other work. Completes a variety of tasks while ensuring the customer is never neglected. Complies w/ rules & regulations while ensuring that customer care is delivered at the highest possible caliber. Creates a 'concierge-quality' presence at the workspace by delivering announcements in a clear & confident manner, offering assistance immediately to all who enter the workspace, walking customers at least part way to their destinations when possible, & always finding answers to questions. Participates fully in the "Communicating w/ C.A.R.E." training program & demonstrates behavior in accordance w/ KPGA Service Behavior Standards. Remains professional by adhering to KP professional appearance standards, by avoiding personal habits while in customer view (e.g. eating, drinking, personal conversations, cell phone use, etc), & by making culturally-competent adjustments in etiquette to meet customer needs
  • Performing necessary front desk functions: Maintains a visible presence at the reception desk during operating hours for registration duties. Provides assistance for member's by scheduling appointments, follow up appointments & outbound calls, thank you notes, etc. Processes co-payments & regulatory front end forms accurately. Exhibits competency in Health Connect (patient registration). Assists & educates members by answering questions regarding patient co-pay, deductible, co-insurance and/or deposit as applicable. Follows policy & procedures for obtaining change bags & end of the day process. Maintains a quality service area by keeping the waiting & work areas clean & orderly. Adheres to record retention practices. Responsible for maintaining accurate timesheets & following established policies & procedures pertaining to TALX
  • Requires three (3) years of experience performing customer service responsibilities such as greeting customers, registration, admitting, billing/collections, appointment scheduling, cash handling experience, knowledge of managed care
  • Experience within a health care setting preferred (i.e. insurance, managed care industry, medical terminology, Medical Assistant experience)
  • Knowledge of financial transactions
  • Knowledge of electronic medical record experience (i.e. EPIC )
  • Bilingual ability
  • Familiar with HIPAA guidelines (patient privacy)
  • Customer service aptitude demonstrated through Customer Service Assessment
73

Customer Service Coordinator Resume Examples & Samples

  • Build effective relationships with internal and external customers-Customer Facing
  • Serve as a Liaison between Operations/Dispatch and subsequent groups to ensure that all parties understand all customer expectations including but not limited the following: SLA (service level agreements), OM requirements, upcoming changes to forecasting, farm out information, daily pick ups and delivery expectations, etc
  • Maintaining and ensuring that all SOP’s and work instructions are kept up to date with information contained and adhered to the steps and instructions as laid out within each SOP
  • Ensure the maintenance of the Transportation and Order Entry systems to ensure system integrity is not compromised
  • Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to continue the growth and development in current role
  • Travel potentially required
  • Will participate in a weekend rotation
  • Meet all business unit goals and individual goals/metrics
  • Must demonstrate professional behaviors at all times
  • High School diploma required/Equivalency
  • Some college preferred or experience in a Customer Service role equal to college experience
  • Excellent Customer Service skills required. Minimum 1-3 years experience
  • Strong attention to detail and organizational skills required
  • Excellent problem solving skills required
  • Computer skills required including proficiency using Microsoft Office software, Excel, Access and PowerPoint
  • Transportation/Logistics experience preferred
74

Customer Service Coordinator Resume Examples & Samples

  • Wants to delight customers, above and beyond the call of duty
  • Ability to offer alternate solutions to existing processes/procedures
  • Able to clearly articulate messages to a variety of audiences
  • Able to establish and maintain strong relationships
  • Time management in fast paced environment
  • Organizational skills to maximize productivity
  • Adapts to customer situation & different personalities
  • Work is accurate and with eye for detail
  • Is always seeking to improve the job and provides solution oriented feedback
  • Demonstrate business judgment by knowing when to work independently and when to collaborate
  • Ability to solve complex issues that are in the best interest of the customer and the company
  • Positively manage stress that is typical in a customer service environment
  • Proficient in Microsoft suite to include Outlook, Excel, Word, PowerPoint (Access skills are a plus)
  • Knowledge of Siebel and/or Oracle preferred
  • Hourly position that may involve occasional overtime
  • Office hours are Monday through Friday for an 8 hrs a day on average with start time varying between 6 am and 9am
  • Telecommuting is not an option for this role
  • ********************************************
  • **********************************************
75

Customer Service Coordinator Resume Examples & Samples

  • Manage Customer Support cases in CRM system for defective equipment and spare parts orders
  • Process Customer Support orders through to shipment from our regional 3PL facilities
  • Work closely with the Supply Chain team to address material requirements and place demand on the regional 3PL facilities
  • Issue Return Material Authorisation (RMA’s) to facilitate customers returning equipment to GV
  • Liaise with internal / external customers via telephone and emails to address quotations, case issues and general enquiries
76

Senior Customer Service Coordinator Resume Examples & Samples

  • Excellent verbal, written, and organization skills
  • Ability to be the escalation point for product support for Customer Support and Johnson City
  • Must be a self-starter
  • Ability and desire to learn assigned business segment product line
  • Ability to successfully complete required training program
  • Must have organizational knowledge in order to obtain proper product support
  • Must have ability to navigate through multiple catalogs and online tools to provide product support
  • Must be able to cross, identify, select, and provide replacement parts
  • Must be able to provide trip curves, drawings, specifications sheets, and instruction sheets
  • Must be able to quote replacement motor control center unit-only
  • Must be able to quote panelboards, switchboards, and motor control centers in certain situations
  • Required knowledge of SAP, CRM Tool, and COMPAS systems
  • Develop knowledge of assigned products within division and systems to move within the Customer Support Organization
  • Develop lasting professional relationships within organization such as: plants, warehouses, sales, mixed apparatus pricing, standard pricing, product managers, and buyers
  • 3-5 years of experience in customer facing role
  • Demonstrated logical reasoning, situational and time management while presenting a positive attitude with customers and co-workers
  • 3+ years experience in a Customer Support role supporting industrial or construction electrical distribution and products
77

Customer Service Coordinator Resume Examples & Samples

  • 6 months temporary contract, potentially extendable
  • You are a team player and have the ability to work under timeline and objective pressure
  • You are a quick learner
  • You ahve the ability to multi-task, deal effectively with ambiguity and prioritize among different tasks
  • You are self-motivated; work independently with minimum direction in a distributed team environment
78

Customer Service Coordinator Resume Examples & Samples

  • Experience of 1-2 years in Order Management process
  • Graduation (Full time) in any stream from a recognized university
  • Strong Knowledge of MS Excel and other Office tools
  • Good Analytical Skills to understand customers' requirements and translate into Order requirements
79

Customer Service Coordinator Resume Examples & Samples

  • 1-2 years of related experience in customer Service domain
  • Good Typing Speed of 30-35 wpm
  • Strong communication skills both written and verbal
  • The person should be flexible to work in variable shifts (Evening/Night)
80

Customer Service Coordinator Resume Examples & Samples

  • Proactively processing customer orders to ensure the timely & accurate fulfillment of Television licensing agreement
  • Daily upkeep of the Enterprise Order Management system
  • Troubleshooting delivery issues and escalating problems for appropriate resolution
  • Interacting with customers to build strong relationships
  • Working to repatriate assets from customers that are needed for ongoing licensing efforts (including airdate information and localised assets)
  • Confirming titles, licence dates and delivery requirements in client contracts
  • Developing understanding of media, terms, rights and terminology of contracts with guidance from TVD Sales
  • This position requires a personable yet technically oriented, self-starting individual who is motivated by providing excellent customer service, solving problems, is willing to learn and able to work across teams in an environment that demands flexibility
  • Previous experience with customer service and/or systems support is essential
  • Basic technical experience with file-based video & audio formats and knowledge of Entertainment content distribution via Broadcast and/or online services is preferred
  • Specific technical development and support of FOX systems as documented below will be provided via training by FOX
  • Familiarity with technical specs and understanding what options are available for customers
  • Understanding underlying Enterprise Media Framework technology
  • Knowledge of FOX inventory and databases
  • Troubleshooting support for content and portal related issues
  • Understanding content protection standards
  • The position will be responsible for making decisions in terms of customer relations, problem solving and balancing Studio interests with the needs of our diverse clientele
  • Relevant tertiary qualification preferred, but not required
  • Previous experience working in Media or Broadcast
81

Customer Service Coordinator Resume Examples & Samples

  • Creation of Requisitions and Processing of Sales Orders against Requests received from Internal Customers of the organization
  • Processing includes interaction with representatives of Supplying Organizations, dealing with requestors for any clarifications/additional Details & other teams whose inputs are needed to process the requests
  • Job includes keeping a track of the ‘In Progress’ requests till they are finally converted into a Sales Order
  • Experience of 1-2 years in area of Order Management
  • Good Analytical Skills to understand customers' requirements and translate into Order Requirements
82

Customer Service Coordinator Resume Examples & Samples

  • You will be allocated responsibility of ensuring that our customers receive a first class level of service on a set number of our new home developments
  • We ask our customers for their views on the quality of our service after moving in and this feedback will help us to measure your success
  • Knowledge and experience in a customer service role in an office environment is essential
  • They key to success in this role is the ability to be highly organised so that you keep any promises to get back to customers within promised time-frames
  • Knowledge of the new homes industry / construction and relevant experience in a customer service environment is desirable
83

Customer Service Coordinator Resume Examples & Samples

  • Check incoming orders and return management and have a critical eye and extra focus on managing exceptions
  • Communication to our customers and logistic provider for all outbound and logistic related topics
  • Complaints handling regarding deviations in deliveries together with internal and external departments
  • Responsible for creation and correctness of the customer master data
  • Analyze and support in improving processes, systems and reporting in order to increase productivity and effectiveness of the Customer Service department and provide a better service to our customers
84

Customer Service Coordinator Resume Examples & Samples

  • Well organized, able to multi-task, and work in a fast-paced environment
  • Good interpersonal, communication and problem solving skills
  • Ability to understand and follow instructions, and ability to read, retain and comprehend Company policies, procedures and guidelines
  • Ability to work independently as well as within a large team
  • Self-motivated and driven
  • Ability to provide regular and predictable attendance
  • Ability to comply with workplace conduct standards
85

UK & Ireland Customer Service Coordinator Resume Examples & Samples

  • Liaise with distribution partners to schedule and agree priorities for collections to ensure the highest standards of service and to process any resulting credits in an accurate and timely manner
  • Seek to maximise sales opportunities through joint account management with field sales force feeding back leads and opportunities
  • Support the UK Business Analyst in the production of both standard and ad hoc targeted reporting to assist the business with critical decision making
  • The CSC will need to be able to organize workloads efficiently and appropriately in response to changing priorities and timescales
  • In order to provide satisfactory solutions to problems the CSC will need to learn continuously, be tenacious and display good attention to detail as well as showing good teamwork and focus on results
86

Customer Service Coordinator Resume Examples & Samples

  • Answer incoming customer calls with the greeting and confidence to insure an excellent customer service experience
  • Use Salesforce application to enter and update call data for case creation and data integrity
  • Process online support requests via Kronos Community
  • Sustain a broad overview of the Kronos product suite for accurate call dispatching
  • Maintain comprehensive knowledge of all support entitlements for accurate call dispatching
  • Provide first-line support for customer access issues related to the Kronos Community
  • Identify sales & service opportunities for existing customers and pass them along via the Rainmaker program to the Kronos Business Develop Group for further exploration
  • Outstanding verbal communication skills
  • Ability to multi-task in a fast paced work environment
  • Work under direct supervision following established policies and procedures
  • Escalate urgent customer issues, engaging “Lead” team members
  • Attend assigned customer service and Kronos product trainings to improve skill set
87

Customer Service Coordinator Resume Examples & Samples

  • Provides support tasks, including efficient, accurate order processing & fulfillment of an assigned account base and acts as a liaison between the customer, outside sales, and internal departments
  • Offers solutions to assigned customer accounts by providing services based upon specific customer initiatives
  • Daily maintenance in SAP which would include reviewing error reports with the orders ZORD
  • Audit customer expected pricing
  • Organize and consolidate LTL shipments into truckloads or ‘ship withs’ to increase truck optimization
  • Monitor shipments to ensure on-time delivery
  • Assist transportation planners in resolving issues and communicating to appropriate parties as necessary
  • Support customer with pool date coordination, rush shipment arrangements, and problem resolution
  • Analyze existing order to ship processes for possible improvements
  • Responsible for an additional level of complexity in the areas of Supply Chain, Finance and Logistics
  • Reviews established policies & procedures and recommends best practices to provide high-level customer service, promoting excellent internal/external relations
  • Review and clear deductions that fall within order managements area of responsibility
  • Four year college degree in business, logistics or finance is preferred
  • Strong communication skills with excellent inter-personal skills
  • Ability to perform the duties related to order processing, invoicing, credit/debit memos, claims and deductions
  • Capacity for developing an understanding of cash application, logistics and sales
  • Must possess analytical skills, problem solving skills, and the ability to handle stress well
  • Proficient in PC skills
88

Customer Service Coordinator Resume Examples & Samples

  • 1) Understanding client requirements
  • 2) Value added service to the customers
  • 3) Responding to customer enqueries
  • 4) Handling of claim request
  • 5) Handling distribution enquiries
  • 6) Sending invoices to customer
89

Customer Service Coordinator Summer Internship Resume Examples & Samples

  • Accurately process reservations for Enterprise lease and maintenance customers
  • Answer incoming calls, provide information and resolve customer concerns for Enterprise branches and repair facilities
  • Follow up with customers, repair facilities and rental branches on vehicle repair status
  • Input information and maintain database on rental and repair statuses
  • Create and update purchase orders for payment
  • Negotiate with repair shops when necessary and provide rental extensions
  • Handle any special projects or duties as assigned
  • Process claims calls as back up for Loss Control Department
  • Issue payment to vendors using one-time credit card
  • Currently pursuing a bachelor’s degree
  • A sophomore or above, enrolled full-time for the Fall 2017 semester in a college or university
  • Ability to work Monday-Friday, up to 40 hours a week during May/June-August 2017
  • Intermediate experience in Microsoft Excel and Word
  • Available to work Monday-Friday between 8am-5pm
  • Strong attention to detail and negotiation skills
  • Ability to work well independently and with a team
  • Ability to problem solve and work with little supervision
90

Qr-customer Service Coordinator Resume Examples & Samples

  • Customer Relation: High level of customer oriented approach, flexibility to meet ever increasing demands of customer. Ability to understand and action new demand or requirement
  • Generate daily, weekly sales report with projected areas of growth and possible improvement
  • Analyse trend and update department head on areas of concern and devise suitable plan to overcome
  • Trade or vocational Qualification
  • Experienced- minimum 4 years of job-related experience required
  • Experience of working in Sales & Marketing field of hospitality industry
  • Excellent computer skills, including MS Word, Office, Power Point and Internet
  • Fluent in English language, both written and oral with strong communication and interpersonal skills
  • Inflight catering experience is an advantage
91

Customer Service Coordinator Resume Examples & Samples

  • Proactively monitors activities, such as natural disasters and emergency situations. Advises and assists hotels and guests in disaster areas with relocation, cancellation, and area availability. Determines status of hotels in areas affected by disasters and distributes this information to all internal stakeholders. Works in conjunction with external organizations such as FEMA and the American Red Cross, as needed. Works closely with Property Support to assist franchisees with managing inventory throughout a disaster
  • Contacts terminated hotels to ascertain status of pending Choice reservations. Informs guests of status of terminated hotels and potential impact, assist guest with relocation
  • Assists in contacting and relocating guests for new or remodeled hotels who are holding reservations that get displaced due to a delay in the hotel’s opening date
  • Works closely with supervisors to improve performance. Performs other work related duties, as assigned, to support business goals. Works with Team Lead to initiate proactive ideas to Supervisor in order to improve reactive processes
  • Must have a positive, professional, service-oriented attitude and ability to communicate this attitude to staff associates, guests, hotel staff and management on a regular basis
  • Strong problem solving and resolution skills; ability to manage dissatisfied guests. while remaining calm in adverse situations and present solutions that benefit all parties
  • Excellent discretionary judgment
  • Ability to gather information from multiple systems to review, evaluate and resolve problems
  • Must be skilled and comfortable working in a highly automated environment. Demonstrates competency using Excel and Windows-based software systems
  • Eagerness to work collaboratively with team members in the center and across Choice to reach departmental goals
  • Receptive to change, and works well with supervisors to continually improve performance metrics, as defined by the department
  • High school diploma, GED, or equivalent required
92

Customer Service Coordinator Resume Examples & Samples

  • Handle post-delivery customer service inquiries
  • Schedule service technicians for in-house service calls
  • Notify customers of pre-delivery damages or errors that will cause a reschedule
  • Monitor all open customer service requests
  • Maintain service logs and files
  • Track service requests by store, customer, designer and type of service category
  • Assist in providing service trend reports
  • Process SRs for parts orders and repair and return orders
  • Assist in RA paperwork and track for completion of credit
  • Work with inventory control personnel to ensure proper disposition of damaged inventory
  • Assist in coordination of reorders or repairs of inventory and service charge-backs
  • Provide back-up support to the schedulers
  • Interface with store personnel as required
  • Provide delivery and service update reports for store personnel
  • Conduct “post service” surveys with customers
93

Customer Service Coordinator Resume Examples & Samples

  • Excellent proven customer service skills (dealing with internal and external customers)
  • Proven tender management skill with a level of knowledge and expertise to be able to complete tenders meeting the required deadlines
  • Strong communication (oral and written) skills
  • Languages: Spanish and Portuguese
  • Good knowledge of the English language is required
  • Analytical with the ability to solve problems to support the Company’s customer proposition and identify sources of customer feedback
  • You have a bachelor degree and /or knowledge through significant customer service/logistics and tender management work experience, preferably in an international environment
  • You have the ability to cooperate with others and help coordinate work assignments with colleagues to achieve team goals
  • IT skills – intermediate working knowledge of Microsoft Office (Excel database) and other related software applications
  • Working knowledge of databases e.g. Oracle, Siebel, are an asset
  • Relevant customer service experience and excellent communication skills
  • Ideally worked within healthcare industry and/or international environment
94

Customer Service Coordinator Resume Examples & Samples

  • Respond to and /or provide assistance to internal customers in areas such as product order fulfillment processes, quote generation, customer service requests, product changes or returns, application assistance, accounts receivable collections or contract issues/administration
  • Ensure proper approvals for any non-standard or specially negotiated terms and conditions and supporting documents are in order
  • Manage Order Management activities with accuracy
  • Good analytical skills and responsiveness necessary to ensure good service
  • Required to solve complex administrative and technical problems requiring breadth/depth of customer service knowledge
  • Requires complete understanding of general aspects of job
95

Customer Service Coordinator Resume Examples & Samples

  • Minimum of 2 years experience for entry to this level
  • Customer service mindset and problem solving capabilities
  • You like the occasional stress in a customer service department while handling multiple tasks and responsibilities
  • Good MS office skills and preferably some experience with business applications
96

Customer Service Coordinator Resume Examples & Samples

  • Communicates with customers to resolve problems or issues
  • Responsible for escalating technical and functional matters and completing complaint investigations
  • Monitors status on customer product commitments
  • Expedites product repairs
  • Researches parts replacements
97

Customer Service Coordinator Resume Examples & Samples

  • High Level of professionalism and excellent customer service skills
  • Ability to multitask and handle a high volume of work accurately
  • Desire to grow within the company
  • Ability to work within a team environment
  • Excellent follow-up skills
  • Knowledge of SAP, CRM systems such a Philos and Quotation tools such as Compas
  • MS Office and Windows XP
  • Develop knowledge of assigned products within division to move within the Customer Support Organization
  • Understand the business unit organizational charts allowing you to escalate and resolve issues within the organization
  • May provide general guidance to others and train lower level employees
  • Demonstrated ability to reproduce a customer problem, isolate cause and drive resolution
  • Demonstrated logical reasoning and time management while presenting a positive attitude with customers and co-workers
  • 3-5 years experience in a Customer Support role supporting industrial or construction electrical distribution and products
98

Customer Service Coordinator Resume Examples & Samples

  • Utilize established skip tracing tools to identify the best known address, phone numbers and email to locate owners
  • Initiate contact with owner to validate information and notate account properly
  • Place outbound phone calls related to; return mail, ACH assistance, payment history, pay off and general information requested by the owner
  • Handle and resolve customer owner inquiries via mail, email, task, GMA, or phone in a timely manner and using the set standards of notating and completing the appropriate steps
  • Help with Inbound calls when needed
  • Handle return mail for both loans and HOA
  • Assist with the collection and distribution of mail for the Portfolio Services Department
  • Assist with the HOA lock box, faxes and checks received by notating, documenting and distributing appropriately
  • Identify areas of improvement by auditing daily reports, determine the root cause, selection of an appropriate resolution, and then follow-up to ensure completion
  • Participate in meetings to improve productivity, resolve customer service issues and manage workload of the team
  • All other related duties as assigned by supervisor
  • Associate's Degree/College Diploma/Cepeg
  • Proficiency with Microsoft Office (word, excel, outlook, power point )
  • 1 plus years related experience
  • Knowledge of FDCPA
99

Senior Customer Service Coordinator Admin Support Coordinator Resume Examples & Samples

  • Thorough knowledge of English grammar, spelling, and punctuation
  • Ability to learn, interpret, and apply a wide variety of university and departmental policies using independent judgment
  • Thorough knowledge of word processing, data entry, spreadsheets, and data management software applications. Working Knowledge of Computerized maintenance management system (CMMS). Ability to interact with all levels of the university community and external contacts in a professional manner
  • Minimum of three years of customer service/public contact experience. Ability to learn and utilize proprietary software systems
  • Ability to communicate effectively with individuals at all levels of organizational hierarchy
  • Ability to independently handle multiple work unit priorities and projects
  • Ability to analyze operations and procedural problems and develop, recommend, and evaluate proposed solutions
  • Working knowledge of budget policies and procedures
  • Ability to perform business math, such as calculate ratios and percentages, track and analyze financial
  • Ability to handle multiple situations under demanding conditions
  • Minimum of three (3) years experience working in construction or building maintenance industry
  • Knowledge of construction and maintenance terminology, practices and procedures. Ability to translate service requests into skilled trade terminology
  • Possess a valid California Drivers License. Position requires the use of state vehicle to attend events and visit off campus locations during work hours
100

Customer Service Coordinator Resume Examples & Samples

  • Excellent organisational skills
  • Ability to train/ coach
  • Excellent problem solving skills
  • Excellent initiative
  • Result orientated
  • Minimum 1 year experience in a customer related environment
101

Customer Service Coordinator Resume Examples & Samples

  • Answer incoming customer calls with the greeting and confidence to insure an excellent customer service experience that will result in Customer Satisfaction Net Promoter Scores are greater than 8
  • Utilize Aspect system components for automated call answering (Teleset/Uniphi Connect) and viewing Call Center activity (Unified Command and Control – Real-Time Reporting)
  • Utilize Amdocs and Screen Pop to enter call data for case creation, and review and update site and contact records for data integrity
  • Process online support requests via eCase Management, assess urgency and proved receipt confirmation
  • Provide first-line technical support for the Educational Services product suite: KnowledgePass, Kronos Virtual Classroom, OnDemand
  • Utilize Kronos WFC Scheduler for technical support resource availability and attendance
  • Consult SharePoint site for all KGS policies and procedures for call handling
  • Seek product training through Kronos University, participating in approximately 3 courses per month
  • Seek customer service skills training through BizLibrary, participating in approximately 3 courses per month
  • Utilize Answering Service Web Portal to engage technical support resources outside KGS business hours
  • Initiate language translation services, via the Answering Service, to engage technical support for our international customer community
  • Assigned projects include data entry in Amdocs for acquisitions, data entry in Access Databases for Answering Service and Customer Care logs, Customer Satisfaction survey follow-up where Net Promoter Scores are low and no comments provided, and can include a variety of drop off projects from KGS Management
  • Utilize Kronos WFC Self-Service and WFC Timekeeper for individual administrative responsibilities
  • Adherence to a flexible schedule including staggered/evening shifts with set breaks/lunch times
102

Customer Service Coordinator Resume Examples & Samples

  • Ensure timely and accurate order entry and release of orders for processing
  • Support business on delivery of sales as per set targets, monthly report and expected Net Sales in the beginning of the month. Deliver the highest level of customer service and respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
  • Contribute to the improvement of business by updating all COE Sales tools (CSD, ESS, KPI, BH, etc.)
  • Develop and review reports relating to order book KPI’s and improve order conversion
  • Provide Master Data File for Clients
  • Provide information from BI HANNA/SAP for reporting purposes
  • Coordinate delivery time between Customer and order fulfilment
  • Export from SAP and follow-up on Order Confirmation and final approval to be sent for clients
  • Support Credit Note, Credit Limit and Cancellation reports
  • Provide data for Sales Team (open order, outstanding orders and articles related information
  • Manage all early buys (consolidation), update trade terms on system
  • Follow up and coordinate with Sales team on all SS&E due timelines
  • Follow up on Monthly sell through report from clients and providing them with invoiced quantity
  • A high level of problem solving ability and analytical approach
  • Good attention to detail and accuracy
  • Good communication skills and a proven ability to develop long lasting relationships with our key accounts
  • Experience in working under pressure to meet deadlines and conflicting priorities
  • Strong Microsoft Office skills are essential especially in excel
  • Excellent command of English and Arabic language
  • French speaking an added advantage
103

Customer Service Coordinator Resume Examples & Samples

  • Professionally handles incoming phone calls and enters customer orders into SAP order management. Meets the required number of orders processed per quota
  • Communicates with Shipping any pertinent issues or requests to ensure timely shipping
  • Thoroughly and efficiently gathers information for our accounts receivable department for orders over $50,000. Follows though to include tracking order until shipment is confirmed
  • Responsible for proper identification of order confirmation information either fax or email to customers through SAP order management. This includes informing customers of backorders and all other pertinent order details
  • Confirms and processes promotional orders as requested by distributors and sales representative
  • Communicated with our CS Resolution team all order discrepancies and follows through with individual end of day report to make sure order(s) was completed
  • Properly handles and troubleshoots all calls other than orders that come through our customer service line. The calls should be completed with the customers’ needs being met either by the customer service coordinator or transferred to the proper department
  • Processes faxed, email orders and answers email inquired as needed
  • Provides Distributor office personnel and sales reps with customer support as needed to include Business Portal quotes, office forms, orders or any information requested
  • Prepares and Runs excel reports for Sales reps, customers or Distributor offices personnel for sales, freight information and other requested information as needed
  • Attends training information sessions to enhance job knowledge
  • Required to work flexible hours as needed by department to include mandatory month end until 6 PM or upon completion of all orders submitted. Required to work extended hours during fiscal year end to ensure all orders are processed and shipped on time
104

Customer Service Coordinator Resume Examples & Samples

  • Managing, responding and taking action on customer interactions to create a seamless customer experience across multi-channel methods of communication (telephone, email, live chat)
  • Conveys ideas and facts verbally and written, utilizing terminology our customer's understand
  • Responding to product or service related inquires by clarifying our customer's requests, determining the root cause of the issue and expediting the resolution to ensure a positive customer experience
  • Calm under pressure, positive upbeat attitude and maintains professionalism at all times, while working to anticipate customer needs and expectations
  • Ability to work and thrive in a fast paced structured environment where 90% of time and effort is focused on managing, responding and taking action on customer interactions. Our environment consists of high standards we hold ourselves to including performance metrics and goals based primarily on availability to provide immediate customer support and resolution
  • Cultivates and fosters relationships based on trust and respect with our customer's, team and business partners
  • Demonstrates continued growth and is highly motivated to learn and exceed expectations
  • Goes above and beyond to take the initiative to gain a deeper understanding of our service offerings, products and processes
  • Asks clarifying questions to ensure a complete understanding of each situation in an effort to move toward a satisfactory resolution
  • Articulates fact based information, by documenting in a clear and specific manner
  • Knowledge of the office furniture industry preferred and customer service experience required
105

Ect Customer Service Coordinator Resume Examples & Samples

  • Manage multiple (one or more) JIT/high exposure accounts and have the skill set necessary to meet customer expectations
  • Using all available system tools, analyze and identify potential late and at risk deliverys and facilitate creative resolutions for problems discovered on all load issues in order to meet or exceed customer's expectations. Document and report challenges that occurred during your shift as directed
  • Be aware of the system wide balance/imbalance within the Swift network to book freight accordingly
  • Commit to and receive detailed customer load information by telephone fax or electronic tendering, and input information into the system accurately to ensure system integrity
  • Maintain trailer pool knowledge and adjustment when needed of customer contractual requirements relative to trailer pools etc
  • Responsible for monitoring and tracking loads so that timely notification can be made to internal/external customers regarding late pickups and or deliveries; as well as any other changes that may occur
  • Effectively communicate via Qualcomm messages and in person internal issues concerning high profile accounts to ensure high service levels
  • Effectively communicate with customers via Telephone and Email concerning all customer service issues
  • Plan/Assign and coordinate with all other Swift terminals and available internal departments as needed to resolve issues to meet timely pick up and deliveries
  • Fuel and route drivers in accordance with Swift fueling policies to meet customers delivery expectations
  • Perform necessary ECT Planning, Customer Service, and Driver Manager Duties
  • Use exemplary telephone skills to present a quality oriented image where the customer is treated in a consistent, courteous and efficient manner, so that the impression is one of excellence
  • Skills: Ability to manage others, knowledge of the transportation industry preferred, ability to communicate well with others, ability to transfer knowledge, ability to work in a fast paced environment, detail oriented, above average writing skills and organizational skills, professional appearance and ability to take direction from managers
106

Customer Service Coordinator Resume Examples & Samples

  • Coordinate order management and logistic processes including any order changes
  • Assure all backlog is priced correctly, and manage all billing issues
  • Proactively monitor and advise customers of changes to schedule dates
  • Manage customer portals
  • Coordinate special shipment requests, and assist with shipping questions
  • Assist with price quotes
  • Support sales engineers on all demand activity
  • Coordinate material returns and customer credits
  • Judiciously use the Customer Service Expedite site to meet customer request dates
  • Understand and implement logistics concepts
  • Assist with logistic performance programs and continuous improvement programs
  • Be a member of process improvement teams as assigned
  • Service-oriented with a Bachelor's Degree or equivalent working experience in lieu of degree
  • 3-5 years’ experience in a customer-facing role; semiconductor industry strongly preferred
  • Strong Excel skills
  • Knowledge of SAP is a plus
107

Premium Customer Service Coordinator Resume Examples & Samples

  • Temporarily resolving extreme personnel emergencies when management is not present or available, to include sending employees home pending management investigation and action
  • Performing reasonable and customary administrative duties
  • Premium Customer Services instruction and training of employees
  • Able to lead and motivate employees in working as a team
108

Customer Service Coordinator Resume Examples & Samples

  • Interact with customers prior to and after sale
  • Order management (quotes, bookings, rescheduling and the coordination of expedites)
  • Communicate regularly with the assigned customer, build, develop and maintain positive working level customer relationship
  • Coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
  • Proactively manage backlog and VMI hub (if applicable)
  • Respond all customer inquiries (Coordinates as necessary with other functional areas including but not limited to Operations Planning, Quality and Reliability and Customer Engineering)
  • Understand customer purchasing and quality specifications and assure Intersil compliance or obtains deviations/waivers as necessary
  • Working experience and knowledge for Model N and EDI is an advantage
109

Customer Service Coordinator Davdison, SK Resume Examples & Samples

  • 30% Provide front-line customer support that includes
  • Addressing customer inquiries
  • Providing customers with information on their accounts
  • 30% Work with the FSG team to determine which farm customers have required grains and outstanding contracts. Coordinate grain deliveries with those customers to meet shipment requirements
  • 5% Execute on key financial controls including
  • Demonstrate proficiency in multiple Microsoft Office functions including but not limited to; Word, Excel, Outlook, and PowerPoint
  • Ability to work with confidential information and documents
  • Strong abilities to do the following
110

Customer Service Coordinator Resume Examples & Samples

  • Personal skills/attributes and experience
  • Sense of customer urgency: focus on customer and impact to customer
  • Focus on data accuracy
  • Experience with Microsoft Office ( experience with SAP and Oracle would be a plus)
  • Deadline oriented with ability to multitask
  • Administrative background
  • Works well within team environment
111

Customer Service Coordinator Resume Examples & Samples

  • Support in providing a central point of entry to make it easy for Siemens' customers and sales partners to do business with Siemens. Assists with handling requests and providing customer service, guidance, and routine support for products and programs to our customers. Investigates and resolves routine issues and queries. Coordination of activities within internal departments to meet customer needs and requests. Ultimately be part of a growing team that is the Front Door for all of Siemens
  • Assist with incoming inquiries and/or requests regarding products and/or services. Assists customers by providing information while providing efficient and courteous service. Assists with investigating and resolving routine problems, and understanding when to escalate customer issues
  • 2+ years of successful experience in area of responsibility
112

Customer Service Coordinator Peoria Resume Examples & Samples

  • Meeting/exceeding customer service targets for internal customers and assisting with providing a positive customer experience to our external customers
  • Assist management in developing staff to meet or exceed all targets for the department
  • Coordinate cross-functional teams to improve processes
  • Support Energy Advisors, HES team, Account Managers, and Program Allies in order to work together to deliver seamless customer service, providing insight and recommendations to program management as appropriate
  • Self-motivated, able to work independently without close supervision
  • Monitors and tracks HES team activities (systems) working with HES team improve upon utilization rates and operational efficiency
  • Build sustainable relationships of trust through open and interactive communication with customers, management and clients
  • Handle complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Minimum of 1-3+ years’ experience supporting sales and/or customer service teams
  • Utility Industry knowledge desired
  • Proficient in Excel, Word, Power Point, and Outlook
113

Customer Service Coordinator Peoria Resume Examples & Samples

  • Leading and developing staff to meet or exceed all targets for the department
  • Interfacing with cross-functional teams to improve processes
  • Monitors team activities and tracks all customer related issues
  • Asses how the Energy Advisor, HES team, Account Managers, and Program Allies work together to deliver seamless customer service, providing insight and recommendations to program management as appropriate
  • Monitors HES team activities (systems) working with HES team improve upon utilization rates and operational efficiency
  • Minimum of 1-3+ years’ experience supervising a sales or customer service team
114

Customer Service Coordinator & Delivery Planning Resume Examples & Samples

  • To co-ordinate with customer in regards of customs clearance activities
  • To co-ordinate with KN subcontrator and ensure that customs clearance process will follow KN guideline, compliance and KN code of conduct strictly
  • To plan/manage delivery with trucker and minimize cost
  • To provide delivery report and customer specific report when require
  • At least 2-5 years’ in Air Logistics
  • Customer service mind and good communication skills
  • Can work flexiblity on requires
115

Regional Customer Service Coordinator Resume Examples & Samples

  • Responsible for customer correspondence related to field activities such as, the replacement of cast iron and bare steel mains including sending a series of letters to customers who will be impacted to keep them apprised of upcoming activity
  • Handle all customer problems, including preparing written responses to inquiries directly from customers or from other internal sources, such as claims or Customer Relations/Community Service
  • Work with Department Managers to find cost effective and expedient resolutions to customer problems/complaints
  • Confer with other departments to coordinate departmental practices and resolve conflicts
  • Work with Claim Department to research and process claims
  • Work with Damage Prevention Department to research/investigate and process damages. Also handle (or participate in) resolution discussions with contractors
  • Dependent upon region, may coordinate and monitor the training activities related to customer service practices for new and experienced employees in all classifications
  • Attend and record the minutes for the quarterly liaison meeting between field ops, Claims and Damage Prevention
  • Two to three years of previous experience in Construction/Customer Management, managing customer projects, commercial accounts, contractor relationships, or related areas with significant decision making authority and general oversight responsibility
  • Strong ethics and integrity, dedication to a safe work environment and commitment to a diverse workforce
116

Customer Service Coordinator Resume Examples & Samples

  • Expert in anticipating what our customer wants and know how to be flexible to their specific needs
  • Aiming to make the order process as straight forward as possible
  • Taking full ownership and responsibility from start to finish and our aim is to be communicating effectively with Sales, distribution and Finance throughout the process
  • Expert in fulfilling a customer contract from Order entry to Revenue Collection, ensuring that our customers’ requirements are fully met
  • Establishing and maintaining effective communication with appropriate individuals throughout the process such as Modality and Fulfilment leaders, Customer Service Teams, Distribution, Finance, Service and Sales teams
  • Order Entry and order management to delivery as required
  • Follow Shipment and installation to ensure Revenue recognition occurs on time
  • Management of replacements & sample shipments
  • Written and oral fluency in English, German, French
  • Experience with Order Management/ CRM systems
117

Customer Service Coordinator Resume Examples & Samples

  • Seize opportunities to wow customers, think on the go, elevate Chipotle and keep Chipotle’s unconventional, playful voice through crisp communications with customers and Operations leaders
  • Possess a B.A./B.S. degree in related field or an equivalent in education and experience
  • Have two (2) to four (4) years experience in restaurant operations and/or customer service
  • Have excellent creative writing skills, including excellent grammar
  • Be able to respond quickly and effectively to customer comments and questions
  • Have strong analytical skills, a take-charge attitude, a sense of urgency, and confidence; the Consultant is expected to bind Chipotle on significant matters
  • Be able to exercise discretion and independent judgment
  • Have the confidence to identify and implement corrective actions independently, and to challenge restaurant management and field leaders when corrective actions aren’t being followed
  • Be able to work collaboratively with a wide variety of people
  • Be available to work in the office, with varying shifts from 8:00 a.m. to 5:00 p.m., 11:30 a.m. - 7:30 p.m., and 3:00 p.m. to 11:00 p.m. Regular weekend availability on both Saturdays and Sundays is needed
  • Have knowledge of and the ability to use a PC as well as Microsoft Office Suite and internet browsers
118

Customer Service Coordinator Prn-sleep Lab Resume Examples & Samples

  • Licensure/Certification/Registration: N/A
  • Education:Some college preferred
  • Experience: Two or more years of Physician Practice/Hospital Admit/Business Office experience or college degree
  • Special qualifications: Must be able to successfully complete established competencies for the position within the designated probationary period. Knowledge of Insurance/Managed Care rules and guidelines. Excellent written and oral communication and guest relation skills with strong computer skills. Experience in working effectively in a fast paced environment. Skilled in maintaining information as confidential. Excellent organizational and problem solving skills. Able to adapt to changes in assignment. Must successfully complete mandatory training as set by clinic administration
119

Customer Service Coordinator ad Interim Resume Examples & Samples

  • In a team of 4 you are responsible for the daily order-to-cash process and first point of contact to our customers
  • Support and include promotional activities and innovations towards our customers
  • Lead checks and critical day to day procedures to secure closed end-to-end loops
  • Contribute to company and department targets ( e.g. Service Level, logistical costs, stock levels, etc.)
120

Customer Service Coordinator Resume Examples & Samples

  • Good time management and follow up
  • Highly motivated, dependable, and detail oriented
  • Ability to multi task and work under pressure
  • Must possess and exhibit a positive attitude and ability to work well with diverse group of people
  • University graduate or equivalent HS/GED educational background, plus two or more years of administrative and hands on data entry experience (Not in retail or telemarketing environments)
  • Computer literacy and Proficient in Microsoft Office, Word, Excel and Outlook specifically. BOSS a plus
  • Hands-on, open minded, proactive team player
121

Customer Service Coordinator Resume Examples & Samples

  • Receive, evaluate and process initial service requests from homeowners via telephone, mail, facsimile or e-mail
  • Submit claims to Service Representatives, who will contact homeowner and schedule inspection/repair work
  • Maintain on-going communication with homeowners (verbal and written), handle all incoming inquires, and provide initial troubleshooting of issues
  • 2+ years prior administrative office experience required, including strong computer usage
  • Prior homebuilding construction or customer service experience preferred
  • Exceptional organizational capability, including the ability to multi-task
  • Strong people skills, including the capability to handle various personalities and develop professional relationships
  • Action oriented, with the drive to push projects and tasks to successful closure
  • Proven ability of being customer centric by seeking solutions from the customer's perspective
  • Strong verbal & written communication, with the ability to take complex concepts and communicate accurately and persuasively
  • Strong ability to work within a team-setting, inclusive of other's ideas, and a willingness to cooperate
  • Makes quick and accurate decisions based heavily on facts, data and/or metrics
  • Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook
  • Work 8-hour days with flexibility for overtime when necessary
  • Conduct business in a professional and ethical manner to potential buyers, trade partners, and coworkers to reinforce goodwill and profitability for the company
122

Logistics Customer Service Coordinator Resume Examples & Samples

  • Inquiries through customer portals including checking for shortages, delivery schedules, discrepancies, routing instructions, inventory on hand at the plants, transit times, ASN receipt, set up expedites etc
  • Resolve difficult delivery issues and general customer concerns by collaborating with production, warehouse, engineering, sales and finance to assure fast responses to customer concerns
  • Schedule trucks by adding or canceling as needed to insure we do not fall behind schedule and that we are cubing out the trucks to avoid penalties
  • Answer customer inquiries regarding lead times and make recommendations as necessary to meet customer demands and production schedules
  • Manage customer accounts through EDI and print incoming EDI through the non-automated systems/sort to distribute to the other responsible parties as necessary
  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Professional telephone manner, solid communication skills, strong interpersonal skills in order to effectively interact with customers and company personnel
  • Able to multitask, prioritize and work within a fast paced environment including an ability to handle pressure in a professional manner
  • Be available on call for customer emergencies after hours as necessary
  • Communicate with sales regarding new Po's or technical documents, etc
  • Set up new customers for Somersworth location and establish all customer service related processes
  • High School Diploma /GED
  • 5 + years experience
  • Good Verbal communication skills
  • Strong Customer Services Skills
  • Experience with SAP, Microsoft Office, Internet Explorer
  • Ability to handle pressure situations
123

Customer Service Coordinator Resume Examples & Samples

  • Organize unplanned (corrective) maintenance activities in accordance with published processes to agreed performance standards (SLA’s/KPI’s). Including but not limited to
  • Handle customer calls reporting faults within an agreed timeframe
  • Act as a first line helpdesk to provide simple call resolutions and determine whether calls may benefit from being passed to technical support engineers
  • Coordinate with Field Operations for scheduling technicians to callouts quickly and in line with contractual requirements and to maximize productivity
  • Process call completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe
  • Monitor calls that have not been completed within the first visit and ensure that follow up actions are completed as quickly as possible to speed up call resolution
  • Liaise with Field Operations personnel/Upper management when needed to obtain satisfactory resolutions
  • Assist in training operations for field technicians
  • Client Invoice processing
  • Parts/Material procurement
  • Audit of SLA’s and Customer Portals
  • Alignment/Assistance/Liaison with Subcontractor Process
  • Organize planned/preventative maintenance (PMI’s), installation and survey activities in accordance with published processes to agreed performance standards. Including but not limited to
  • Maintain accurate PMI information on the contracts database
  • Schedule PMI activities in line with contractual requirements and ensure activities are carried out and recorded
  • Communicate with customers to arrange visits
  • Coordinate with Field Operations technicians to carry out visits efficiently so as to maximize their productivity and minimize cost
  • Organize Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area
  • Liaise with Operations personnel as required to progress activities
124

Customer Service Coordinator Resume Examples & Samples

  • Conducts Monthly meetings with all importers in order to identify relevant business issues and ensure that all forecasted items are delivered timely (PO maintenance, opening of LC, SWIFT follow up, shipment, invoices from SOS, custom clearance)
  • Prepares weekly customer report and maintains order/forecast follow up database
  • Ensures that 24 month rolling forecasts for all sources of supply
  • Organises monthly S&OP meetings with major Stockholders in order to support preparation of "sales in" and "sales to" forecasts
  • Daily contact with the various sources of supply in order to facilitate timely delivery of product
  • Ensures Monthly business reports: importer inventory reports, importer in-market sales, SOS inventory reports, SOS invoiced sales, SOS open pending orders
  • Supports Management with local production/packaging projects and issues
  • Prepare tenders
  • Acting as point of contact for importers and SOS
  • Inventory management at both levels (Importers-SOS)
  • Coordination of documents to Regulatory and Quality for approval
  • Import permits preparation for the year
  • Providing support to the business by collecting information from the field on supply chain queries (stocks situations, products moving…)
  • Previous Supply Chain Coordination experience
  • Strong organisation planning skills
  • Strong commercial orientation
  • Experience with SAP highly regarded
  • Pharmaceutical industry experience highly regarded
  • Self-motivated and confident to deal with other people on a daily basis and build strong business relationships
  • Appropriate tertiary qualifications
125

Customer Service Coordinator Resume Examples & Samples

  • Must be detail oriented, organized, deal with multiple tasks and meet bid deadlines
  • Have the mechanical aptitude to read and understand engineering drawings and specification sheets
  • Work with vendors to get quotes for raw material and other specific requirements
  • Maintain accurate files and history of quote preparation
  • 4 year degree preferred, High School Diploma or GED is mandatory
  • Computer literate; Microsoft Application and SAP knowledge a plus
  • 3+ years’ experience with related oilfield equipment helpful
  • Highly motivated, able to understand and work with all levels in the company
  • Good verbal, written communication, and math skills required
126

Customer Service Coordinator Resume Examples & Samples

  • Ability to work in a fast paced team environment
  • Organized and ability to multitask
  • Dedicated to providing great customer service
  • Good work ethic
127

Customer Service Coordinator Resume Examples & Samples

  • Standing on concrete for eight (8) to ten (10) hours per day
  • Flexibility to work overtime as needed including weekends
  • Ability to bend, stoop, reach, and maneuver as needed
  • Work at a productive, self-paced rate
  • Ability to wear PPE including ear protection
  • Ability to successfully complete Color Hue Testing (Post Offer)
128

Customer Service Coordinator Resume Examples & Samples

  • Support daily activity and performance within the team
  • Work in accordance with KPI’s and revenue targets
  • Monitor and update customer service processes to ensure that targets are met
  • Able to build strong relationships remotely
  • Provide course information and prices, follow up to secure business where necessary
  • Must be proactive, customer focused and results oriented
  • Solid experience of working in a high volume customer service, internal sales and/or sales administration role
  • Ability to work in accordance with documented processes
  • Excellent IT skills and experience of working with databases
  • Experience within a training organisation and knowledge of the wind energy sector will be a big bonus
129

Customer Service Coordinator Resume Examples & Samples

  • Processes and coordinates flow of orders from receipt to review, to shipment, to invoicing and payment
  • Provides support to customers and representatives/sales people regarding order status and delivery
  • Coordinates monthly International Commissions and payments
  • Write up and review customer orders for accuracy
  • Validate Export Compliance and terms and conditions
  • Attend order review meeting to qualify acceptance of the customer's order
  • Enter orders into SAP
  • Work closely with other departments for delivery status and late deliveries
  • Communicate with customer / field personnel
  • Review orders for shipment and invoicing
  • Handle short shipments or mis-shipments
  • Work with accounting and customer for late payments, partial payment or credits
  • Review orders and reports for commission purposes and maintain and update spread sheet
  • Provide representative with monthly commission statements and initiate payment when requested
  • AS degree in business or equivalent with a minimum of 5 years' experience
  • Excellent communication skills (oral and written), including telephone skills
  • Knowledge of a sales/order entry system (AS400 & SAP)
  • Basic accounting knowledge
  • Knowledge of domestic/international business community
  • Handle multiple tasks with attention to detail
  • Ability to interact well with others
  • Computer literacy: proficient with Word, Lotus Notes, Excel, Outlook and Internet
  • Spreadsheet capability for commission files
130

Qr-cargo Customer Service Coordinator Resume Examples & Samples

  • Resolve customer complaints via phone and email in a timely and appropriate manner
  • Liaise with the relevant internal teams of the Cargo department in order to communicate clearly with customers with regards to QR Operational failures which have resulted in customer dis-satisfaction
  • Coordinate with Cargo Operations, Outstation and Sales teams in order to respond to queries on shipments and report status back to the customer
  • Communicate and keep in touch with QR Outstations to ensure that all customers and outstation staff issues are resolved satisfactorily
  • Handle irregularities or discrepancies and ensure the concerned departments are involved to resolve the issue
  • Ensure Misrouted, Offloaded, Delayed, Lost shipments are traced and tracked and timely communication and follow up is given to the customer
  • Document all activities for quality and metrics reporting through the Customer Relationship Management (CRM) application (Future requirement)
  • To adopt a positive, flexible and proactive approach to customer service which requires work outside of normal office hours (covering a shift pattern according to business priorities)
  • Develop a clear and in-depth knowledge of all Qatar Airways Cargo products
  • Accurately track customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintain an accurate database of customer queries with actionable data output
131

Senior Customer Service Coordinator Resume Examples & Samples

  • Quote pricing and delivery for customers via phone, fax and e-mail
  • Facilitate customer orders and confirm delivery dates with Manufacturing or appropriate Distribution center
  • Maintain communication with the Customer Service Supervisor to confirm delivery and price on any special order items
  • Reps must be able to field questions or source answers about tolerances and other technical specifications of the products
  • Ensure adequate stock is available when promising delivery dates and if delivery can not be met the Rep must contact the customer directly to inform them of the situation
  • Coordinate logistical flow of items throughout company to fulfill customer requirements. This is accomplished with a high level of personal communication
  • Minimum 2 years customer service experience in a industrial manufacturing organization
  • Skill in the use of personal computers and related software applications
  • Effective communication skills and basic instructional abilities
  • Strong interpersonal skills, flexibility and customer service orientation
  • Problem solving ability and ability to take initiative to satisfy customers
  • Knowledge of inventory management practices
  • Must be able to understand mechanical applications of industrial products
132

Customer Service Coordinator Resume Examples & Samples

  • Knowledge of basic principles of record keeping, case files and records management
  • Knowledge of basic principles of accounts payables and/or bookkeeping
  • Knowledge of modern office practices, procedures and equipment
  • Knowledge of business English, grammar, and arithmetic
  • Skill in reading and understanding county, state and Federal rules and regulations
  • Skill in assessing and prioritizing multiple tasks, projects and demands
  • Skill in operating a personal computer utilizing a variety of business software
  • Skill in communicating clearly and concisely, both verbally and in writing
  • Skill in writing accurate reports, documents and correspondence
  • Skill in working independently and as a team member, maintaining composure, and working effectively in a high-pressure environment with changing priorities
  • Effectively participate in team working environment
  • Three years of work experience performing clerical duties, customer service and/or administrative support
  • Previous experience working with high level executives is desired
  • Maintaining calendars in MS Outlook
  • ADP is a plus
133

Customer Service Coordinator Resume Examples & Samples

  • College degree preferred and/or minimum 5 years office experiencecoordinating multiple tasks and projects
  • Ability to facilitate and lead projects
  • Customer Presentation experience
  • Ability to take analytical approach to problem solving
  • Strong problem resolution orientation with outstanding communication and customer service skills
  • Ability to work independently in a fast paced and changing environment
  • Intermediate computer knowledge required: MS Word, Excel, PowerPoint and Outlook
  • 123Indeed321
134

Prs-customer Service Coordinator Resume Examples & Samples

  • Checking invoice/ packing list by using documentation checklist
  • Report to Customer Service Supervisor
  • LI-ASIA
135

Customer Service Coordinator Resume Examples & Samples

  • Intermediate experience Clerical/Administration activities
  • Intermediate/Advance knowledge of Microsoft suite, specially Excel and Power Point
  • Solid organizational skills with the ability of multitask
  • Attention to detail and accuracy are critical for this position
  • Knowledge of SAP (preferred)
  • Proactive
136

Customer Service Coordinator Resume Examples & Samples

  • Candidate must have previous customer service experience – NOT RETAIL
  • Previous experience processing orders isrequired
  • Some exposure to PeopleSoft is mandatory
  • Experienced at building relationships and working across many different areas
  • Able to work independently
  • Strong problem solver with the ability to prioritize work load and make decisions
  • Must have strong, current Microsoft Excel skills – knowledge of pivot tables is a big plus!
  • Must be a solid team player
  • 1+ year B2B experience
  • Exceptional MS Excel skills
  • PeopleSoft 8.0 Supply Chain (order entry, billing, shipping) experience – or similar system
137

Senior Customer Service Coordinator Resume Examples & Samples

  • Provides customer-facing support both phone and web for appointed distributors
  • Monitor web-queue customer requests with timely and quality responses
  • Processes repair quotes for both warranty and non-warranty products
  • Escalate customer errors for rapid resolution
  • Process expedite quotes for non-stock products
  • Provide back for specified team members and special product support as needed
  • Act as team EDI liaison to coordinate issues as required
  • Develop knowledge of assigned products within division and systems to navigate within the Customer Support Organization
  • Develop lasting professional relationships within organization
  • Understand the business until organizational charts allowing you to escalate and resolve issues within the organization
  • Run existing queries and review data to manage individual work load
  • Excellent verbal, written, and organizational skills
  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
  • Philos, SAP, Work Flow, Microsoft office (Word, Excel, PowerPoint), DF/PD procedures, policies, and customer base
  • 3-5 years’ experience in a Customer Support role supporting industrial distribution and products
  • Working knowledge of Centricity Envision Quality Monitoring system and HiPath ProCenter Enterprise
  • High School Diploma or equivalent. Associates degree in related discipline is preferred
138

Customer Service Coordinator Resume Examples & Samples

  • Primary candidate will have 1-3 years related depot repair experience
  • Excellent Excel, Flex Flow and Webportal skills
  • Must have excellent interpersonal skills, problem solving ability, as well as analytical and team building skills
  • Must be able to type 45 wpm
139

Administrative Customer Service Coordinator Resume Examples & Samples

  • Must be very accurate with your work
  • Adherence to departmental policies and processes
  • Ability to interact and receive excellent feedback from Account Managers, Customers, Shared Services and Customer Service team, and AR
  • Candidate must have solid experience using a computer
  • Knowledge of MS Excel a huge plus – should be ‘comfortable’ using Excel
140

Customer Service Coordinator Resume Examples & Samples

  • 40% -Receiving feed orders from producers and accurately entering information into production software system
  • 40% -Regular phone contact with customers and prospects, advising them of new offers, coordinating logistics and sales calls for Farm Consultants, and participating in sales contests
  • 10% -Ensuring product formulations and feed safety measures are respected
  • 10% -Administering customer satisfaction surveys and occasional farm visits in person
  • Minimum of a completed high school diploma
  • 2 years of experience in an office environment
  • A strong understanding of the agriculture industry
  • Good proficiency with Microsoft Office applications
  • A genuine interest in sales
  • Proven ability to communicate effectively both verbal and written in French and English
  • Outstanding telephone communication skills
  • Must be legally entitled to work for Cargill in Canada
  • College Diploma (Preferred)
  • Agricultural courses or training
  • Ability to work independently and manage multiple tasks in a fast paced environment with tight timelines
  • Highly organized, process and task oriented
  • Some team leader/leadership skills are an asset
  • Experience working independently and as part of a team
  • Familiarity with SAP an asset
141

Customer Service Coordinator Resume Examples & Samples

  • Serve as the primary interface for all customer issues
  • Act as Single Point of Contact for all support calls, e-mail, and online requests from the Customer with the ability to coordinate logistic elements surrounding the solution of customer's claims
  • Document a chronology of events and actions required resolving customer issues
  • Manage customer expectations escalation and tracking
  • Know when to escalate Customer complaints to Upper Management
  • Experience working in a Call Center environment, or other customer interface environments
  • Basic computer proficiency
  • The candidate should possess an ability to listen to each customer with patience and courtesy, exhibit a high degree of drive and determination to resolve issues, and have an intuitive nature that allows him/her to quickly adapt to unique customer requirements and situations
  • Flexibility with regards to working extra hours to support customer needs
142

Benefits Customer Service Coordinator Resume Examples & Samples

  • Respond to a large number of phone calls, emails, appointments and walk-ins by providing guidance and assistance
  • Ensure benefit transactions are processed accurately and efficiently for assigned plans
  • Audit data and work closely with third-party administrators, as well as, the Payroll and HRIS teams on a regular basis to reconcile and process benefits transactions
  • Administer employee benefit plans including health, dental, vision, life and disability insurance, flexible spending, retirement, COBRA and other plans
  • Handle and resolve employee concerns and questions regarding benefit plans and enrollment. Obtain and evaluate relevant data related to complaints and inquiries
  • Identify and escalate priority issues as necessary. Provide follow up on complicated employee issues
  • Evaluate and recommend process improvement opportunities
  • Process enrollment, status change and FMLA forms
  • Internally communicate policies and procedures specific to benefits and FMLA
  • Process the weekly 401(k) data entry and funding for U.S. Plans
  • Process and reconcile vendor invoices
  • Assist with Open Enrollment and ACA tracking and administration
  • Bachelor’s degree in Human Resources, Benefits or related field
  • 0-1 years of customer service experience required
  • 0-1 years of Benefits and/or HR experience preferred
  • In lieu of degree requirement, relevant experience will be considered
  • Experience working with locations in multiple sites in multiple states preferred
  • Knowledge of applicable state and federal laws and regulations e.g., ERISA, DOL, IRS, HIPAA, COBRA, FMLA, ADA, Healthcare Reform, Section 125 and Section 401(k) is preferred
  • Strong proficiency in MS Office programs, with an intermediate skill level in Excel
  • Must maintain a high level of confidentiality and professionalism
  • Exceptional organizational and time management skills to meet deadlines within timely deadline constraints
  • Highly motivated and self-driven to excel in a fast-paced, dynamic work environment
  • Ability to identify opportunities to provide customer service excellence to internal and external customers
143

Logistics & Customer Service Coordinator Resume Examples & Samples

  • Drive Sustainable results (Acting with speed, decisive, maximize value creation for danone)
  • Highly organized & persuasive
  • Team Worker
  • Strong Excel user
  • SAP R3 User (is a plus)
144

Senior Pal-customer Service Coordinator Resume Examples & Samples

  • Meet with patients as necessary, handle all escalated complaints and customer services matters and respond to customers in writing when requested or needed
  • Review complaints’ root causes and recommend new processes
  • Coordinate, analyze and improve customer service functions to meet company goals
  • Ensure customers’ complaints/inquiries via mail or phone are handled in a timely and accurate manner
  • Meets with the appropriate departments involved in the patient care to address and resolve patient complaints
  • Communicate solutions, successes, and opportunities to Management
145

Customer Service Coordinator Resume Examples & Samples

  • In a courteous and professional manner, respond to customer service needs according to company policy and procedures
  • Make outbound calls or respond to inbound calls, performing such tasks as audits, up-selling opportunities, problem resolution, sales lead referral, customer follow-up and processing order requests
  • Coordinate the flow of information within the Service Department, maintain call logs and files, check night messages, contact personnel as appropriate, print daily reports and arrange deliveries
  • Ensure customer loyalty and outstanding customer service, all with a sense of urgency. Build relationships, communicate openly, educate customers, manage customer needs and proactively resolve concerns in cooperation with supervision
  • Prepare, distribute and track Welcome packets, renewals, service agreements, yearly/monthly reports, and other paperwork
  • Monitor and report competitive activity
  • Follow written and verbal instructions, attend meetings and perform other tasks as directed by supervision
  • Work with and support other service personnel as required by supervision
  • Demonstrate excellence in telephone skills
  • Demonstrate excellence in internal/external customer service, sales and relationship building skills
  • Good experience and skills in MS Office and basic administrative tasks
  • Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and being a team player
  • Recognize colors, sizes and types of product and count, add and subtract accurately
146

Customer Service Coordinator Resume Examples & Samples

  • A minimum of 1 years experience in contact center, preferably with international services
  • Health care experience is preferred but not exclusive
  • Experience in customer service or dealing directly with customers
  • Excellent telephone communication skills and computer skills
  • Excellent verbal and written use of the language
  • Specific Knowledge: Healthcare and Airline knowledge a plus
  • Requires basic skills to analyze costs and opt for services
  • Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent
147

Customer Service Coordinator Resume Examples & Samples

  • Contact Center experience can be overlooked based on the following
  • Health care experience with direct patient support
  • Airline experience
  • Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. Ability to work under pressure
148

Customer Service Coordinator Resume Examples & Samples

  • CDL A
  • Two years CDL A driving experience
  • Two years of exceptional customer service experience, preferably in product delivery
  • Three-year safe / accident free driving record
  • Ability to interpret, understand, and carry out oral and written instructions
  • Double/triple endorsements (preference will be given to applicants with endorsement)
  • Law enforcement / security work experience
  • Criminal History and DMV Authorization (LEDS) (Required)
  • Release and Authorization to Release Information (Required)
  • Copy of your High School Diploma, GED certificate (Required)
  • Copy of DD214 (if applicable)
149

Customer Service Coordinator Resume Examples & Samples

  • Provides a smooth and reassuring transition for new residents and families via follow up phone calls and/or face to face conversations during family visitations
  • Drives the facility TLC program including collaborating with Ambassadors and other team members to identify and resolve customer concerns
  • Coordinates referral and approval processes
  • Assists with confirmation and/or arrangements for admissions and ensures notification to the leadership team of all anticipated admissions
  • Greets and acclimates new resident/patients to the facility upon arrival
  • Facilitates and completes admission paperwork with new admissions and families
  • Acts as a liaison in following up on customer concerns to ensure timely and satisfactory resolutions
  • Implements and champions initiatives designed to improve customer satisfaction
  • Conducts facility tours for residents/patients or individuals seeking placement for a family member or friend
  • Strong communication skills with the ability to influence outcomes; effectively represent the facility in a positive manner and create excellent relationships with residents, families and the community
  • Proficiency in Microsoft Office including word and excel
  • High school education required
  • Associate degree (in a medical field providing medical terminology knowledge) or Bachelor's degree preferred
  • Two to three years of in a position requiring proficiency in customer service skills
150

Customer Service Coordinator Resume Examples & Samples

  • To engage with customers on a daily basis by all communication methods
  • Follow the requests of Highways England to resolve customer and stakeholder issues
  • Answer all types of enquiries including; general enquiries, MP enquiries, letters to the Chief Executive, Parliamentary Questions and Freedom of Information requests
  • Be able to prepare strategies to solve escalated customer issues
  • Be able to identify risk
  • Provide a support function to the Customer Service Manager during standard office hours and occasionally, during unsociable hours
  • Delivering to tight deadlines, with the ability to manage change at short notice and prioritise workloads
  • Ability to identify potential conflicts and offer solutions
  • Attending and contributing to regular meetings with internal and external stakeholders, offering advice and providing relevant feedback to communication colleagues within the HE
  • Identifying opportunities and working with the HE to optimise maximum positive media coverage
  • Protecting the reputation of Kier Highways and the HE by adopting a customer-focused approach
  • Produce monthly reports and trend analysis
  • Chair internal customer meetings in the absence of the customer service manager
  • Provide a link to corporate communications providing news stories and case studies on a monthly basis for the company’s magazine
  • Experience of dealing with customers over the telephone and via written communication
  • Experience of working to very tight deadlines
  • Customer-focused with experience of improving customer relationships
  • Be sensitive and diplomatic
151

Customer Service Coordinator Resume Examples & Samples

  • Address customer inquiries regarding price and availability received by telephone, fax, or email
  • Provide timely feedback (within 24 hours) to customers in regards to quotations and order status
  • Prepare customer orders for entry, including new and change orders, for same day processing
  • Coordinate with plants, customers, and shipping regarding critical delivery expedites
  • Complete and submit all necessary forms for Requests for Price and Delivery, customer credits/debits, RGM, Deduction Records, and other required activities
  • Coordinate the resolution of Sales Operations issues in areas that surpass department responsibilities including Accounting, Credit, Engineering, & Quality
  • High School Diploma or equivalent; Associate's or Bachelor's Degree strongly preferred
  • 2 years Customer Service experience in an industrial product distribution or manufacturing environment
  • Strong Customer Service Orientation and Problem Solving skills
  • Previous experience using SAP and CRM computer software
  • Proficiency in Microsoft Office and strong systems aptitude, communication & organization skills, and an ability to work well under pressure
  • Must be able to work in a fast-paced environment, making sound decisions with minimal interaction from supervisor/management
152

Customer Service Coordinator Resume Examples & Samples

  • To answer and monitor Distributors incoming calls / emails within target response times
  • To liaise with internal functions to resolve customer related queries within targeted response times in order to improve dealer after sales performance
  • Follow up customer back orders and provide speedy feedback and resolution within order category resolution objectives
  • Prioritize actions in liaison with logistics to improve delivery promises and inform distributors accordingly
  • The creation of pro-forma orders for those markets where pre-payment is required
  • Handle / answer pricing queries and log pricing requests
  • Liaise with and support the logistics coordinator to resolve freight and service quality issues and identify opportunities for service improvement
  • The ongoing maintenance of distributor accounts in the AGCO systems
  • To organize and / or participate in special events, distributor conferences and seminars
  • To manage the administration of Customer Claims and Returns process
  • Play a key role as part of a small team in South Africa by providing cover for the Logistics Coordinator and Administration Coordinator in the event of holiday or sickness to ensure that key elements of the business are maintained
  • A good standard of education up to degree level
  • A sound knowledge of the Parts and Aftermarket business from both a general and market specific perspective
  • Experience in Export Customer Service in a related industry
  • A sound understanding of the agricultural business in order to engage support from around the organization to deliver high quality and responsive support for customers
  • An overall knowledge of the parts and aftermarket business in Southern Africa to better understand the needs of distributors and end customers
  • An awareness of Supply Chain and Logistics procedures
  • A commercial awareness of the relationship between AGCO and its distribution partners
  • A strong focus on excellent customer service
  • Flexible in terms of being able to move between tasks and respond to changing customer needs
  • Strong team player, collaborative, and capable of building effective relationships across all levels
  • Solution-focused and confident in operating within a dynamic and fast paced environment
  • Proficiency in Microsoft Office products (Word, Excel, Outlook, PowerPoint)
  • Fluent in English, knowledge of other African business languages; French, Portuguese and Arabic are desired
153

Customer Service Coordinator Resume Examples & Samples

  • Minimum of 2 years customer facing experience
  • Excellent time management skills with the ability to prioritize
  • Must have analytical aptitude, good interpersonal and communication skills, self-starter, detail oriented, and a professional attitude and appearance
  • Excellent verbal and written communication skills; organizational, interpersonal and leadership skills; time management and planning skills
  • Must be computer literate, familiar with Microsoft family of software; Salesforce.com knowledge preferred
154

Customer Service Coordinator Resume Examples & Samples

  • Coordinating and combining incoming units with existing orders
  • Communicating with accounts regarding case status updates
  • Processing and handling customer complaints
  • Processing of material and part requests
  • Variety of daily administrative duties including, faxing, data entry, emailing and periodic phone responsibilities
  • Diploma or equivalent from high school
  • One to three years of experience and/or training
  • Working knowledge of Microsoft Word, Excel, Outlook
  • Oracle, SAP or other Enterprise system strongly preferred
155

Customer Service Coordinator Resume Examples & Samples

  • Individual contributor responsible for timely execution of pre defined scheduling tasks for EMEAI
  • Logging calls for PM activities
  • Following up with customers to get the scheduling dates
  • Setting up dates in the MRS for CE visit on site
  • Email communication with customers on future dates for PM and PM OQ activities
  • Close looping with SSC to get the response to the end customer on time and ensure customer satisfaction
  • Bachelor’s Degree from recognized University
  • B2 Level OR C1 / Diploma in French Language from recognized institutes
156

Customer Service Coordinator Resume Examples & Samples

  • Provide exemplary customer service in attitude and aptitude to all internal and external customers
  • Develop and maintain strong relationships with customers to improve the overall experience with McCain
  • Support of orders throughout the order to delivery cycle (including order changes) representing 5,000 orders per year and $10 million in product sales
  • Report Customer Fill rates in order to provide solutions to improving
  • Order tracking: utilizing carrier websites for order tracing and tracking purposes to provide customers up to the minute information about their order
  • Communication with brokers, buyers and sales cohorts, as needed to inform of, and ensure compliance to McCain policies and procedures in the areas of order processing and management
  • Support all aspects of Supply Chain activities that are involved in the Order to Delivery process, including but not limited to inventory reviews (supply to current demand), transportation and warehouse processes
  • Function as back-up to other Customer Service Coordinators, as required
  • Bachelor’s degree including a minimum 1-2 years of Customer Service experience preferably in Foodservice or within the Consumer Packaged Goods (CPG) industry
  • Strong technical and system skills including but limited to MS Office suite (Excel, Word, Outlook, PowerPoint). Experience with SAP and Vendor web portals is considered an asset
  • Understanding of inventory management and transportation
  • Ability to provide superior customer service
  • Detail oriented with the ability to work with speed and accuracy
  • Ability to support decisions in a stressful environment; remaining aware of customer (internal and external) needs
  • Excellent interpersonal and relationship management skills; strong team player
  • Demonstrated excellent written and verbal communication skills for comprehension
  • Capable of understanding and explaining work processes, making recommendations for effective improvements to those processes
  • Demonstrated ability to successfully operate in a dynamic environment
  • Ability to use initiative in identifying, addressing and resolving day-to-day issues and challenges
  • Self motivated, independent thinker, project a professional image and interact effectively with all levels and functions within the organization
157

Customer Service Coordinator & Receptionist Resume Examples & Samples

  • At least two years’ experience in a similar role
  • Fluent English and French (spoken and written)
  • Very good knowledge of social media
  • Professionalism (courtesy, tact, discernment, etc.)
  • Excellent ability to manage stress and prioritize
  • Initiative, flexibility and enthusiasm
158

Facilities Customer Service Coordinator Days Resume Examples & Samples

  • Answer calls and take requests for work to be done from residents and staff
  • Enter and close all work orders and distribute to sub-departments
  • Maintain the schedule for Facilities management and generate work orders through Computerized Maintenance Management System (CMMS) database software dedicated to managing the work orders associated with facility management (upkeep and improvement of campus infrastructure, which consist of buildings, grounds, housekeeping, etc.)
  • Organize and maintain the records and keep updated for billing purposes
159

Customer Service Coordinator Resume Examples & Samples

  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity
  • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues
  • Assure that all Penske Rental units are maintained and prepared for customers
  • Ensure parts are available for scheduled work
  • Hold vendors accountable for quality and adherence to schedule for outside work
  • Provide customer service, assuring customers are satisfied and will return for additional business
  • Maintain shop productivity by optimizing the work plan
  • Coordinate with district billing clerks as necessary
  • 2 years of customer service experience required
  • At least 1 year of hands on mechanical experience required
  • 2 years of supervisory experience preferred
  • At least 2 years of service department administration preferred
  • High School diploma Required
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred
  • ASE certification preferred
  • Prior experience with service scheduling programs and diagnostic programs preferred
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required
160

Senior Customer Service Coordinator Resume Examples & Samples

  • Bachelor’s Degree or Diploma from an accredited institution
  • Minimum of 5 years’ experience in the electrical industry
  • Candidates must be legally authorized to work in Canada without company sponsorship
  • Candidates must reside within 80 km of Burlington, ON to be considered
161

Customer Service Coordinator Resume Examples & Samples

  • Provide dedicated order management and supply chain/logistics expertise to strengthen relationships with key strategic accounts, drive efficiencies, and improve overall business results
  • Identify and solve systemic and complex order fulfillment and supply chain related issues. Provide analytical assessment of day-to-day issues; as well as strategic order management opportunities
  • Identify opportunities to improve work team and department efficiency, evaluate risks /opportunities, and lead the implementation of those opportunities. Ensure that improvements are aligned with business (Kimberly-Clark Professional) objectives
  • Participate in a culture of continuous improvement utilizing LEAN concepts, tools, and methodologies to eliminate waste in all we do
  • Build talent within the department by serving as a mentor to peer CSAs
  • Take a leadership role among team members; demonstrating an expertise is Customer Service related processes, policies, and systems
  • Support the implementation of strategic projects and corporate driven initiatives, such as SAP Enhancements, Distribution Network changes, Salesforce.com implementation ensuring that mitigating actions have been taken to minimize service impacts to their accounts
  • Able to build sustainable relationships (internal and external)
  • Language skills – if focus is international / export and French Canadian
162

Customer Service Coordinator Product Care Resume Examples & Samples

  • To handle all incoming telephone calls dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs
  • Communicate with Account Managers (by email/phone), enabling complete visibility of key Customer issues
  • To keep the Supervisor up to date with account progress, product and range development, problems and issues with any area of customer services, to ensure the customer receives the best services we can offer
  • Able to travel for short periods of time, intrastate/interstate/overseas
  • Excellent organizational, prioritization and multi-tasking skills
  • Computer literacy (SAP/JDE, Microsoft Office, Gmail and Google docs)
  • Flexible with work hours – there will be a requirement to cover different time zones
  • Ability to adapt to change and handle change easily
  • A team player with a friendly disposition and high energy
  • Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision
163

Customer Service Coordinator Resume Examples & Samples

  • Educates dealers on all Manheim products and services
  • Investigates, troubleshoots, and resolves customer problems and issues
  • Reviews vehicles in sales line-up, locates missing vehicles, and coordinate with customers and operations to ensure that vehicles are prepared for sale (i.e., approval for repairs, frame checks, mileage, and VIN check)
  • Maintain communication with vehicle check-in and lot operations to ensure all required processing is completed on dealer vehicles (i.e., recon, inspections, details, etc.)
  • Follow- up as necessary
  • Effective communication (written and spoken) and interpersonal skills required
  • Computer skills, including ability use Internet and MS Office
  • Manual dexterity
164

Customer Service Coordinator Pricing & Tenders Resume Examples & Samples

  • Responsible for correct and properly approved sales deal maintenance and pricing settings in SAP
  • Central point of contact for pricing related enquiries from customers, sales and other contacts including review of customer pricelists, audit enquiries, sales reporting and follow up of specific sales deals
  • Addresses and solves all price discrepancies in SAP orders
  • Maintain appropriate VAT levels for products in SAP in collaboration with finance department
  • Effectively maintains internal contract and tender database
  • Work with finance department to ensure rebates are identified and recorded appropriately
  • Verify tender opportunities and act as central point of contact for tender related activities
  • Co-ordinates and manages tender administration, involve appropriate departments to respond to tender requirements, ensure timely tender submission
  • Builds strong networks within BSC and effective relationships with field sales, divisional managers and other internal functions
  • Ensures awareness and compliance with applicable standard operating procedures to meet, comply and champion all quality and regulatory commitments of Boston Scientific
  • Education level: Higher vocational level
  • Experience in an administrative Pricing & Tender role
  • Good knowledge of English and Dutch language
  • Representative attitude
  • Computer literate; SAP, Excel,
  • Customer oriented, critical, accurate, flexible and stress-resistant
  • Ability to perform in a multi-cultural environment
  • Creative in finding solution/ solving problems
  • Set priorities in work and importance of problems
165

Customer Service Coordinator Resume Examples & Samples

  • Receive and ensure timely creation of sales order in SAP which includes activities like verifying quotations, contracts, shipping terms, route, etc
  • Material Management - Ensure prompt material availability in term of quantity, date and plant for customer's order fulfilment
  • Proactively manage effective prompt communicate with customers and stakeholders on material availability date and other order related requirements
  • Credit Management - Follow up with Credit Department on Credit Release of orders. Adhoc: Assist Credit Dept to monitor customer payment behaviour
  • Follow up on order payment from customers, e.g. letter of credit, payment in advance, & etc
  • Letter of Credit (LC) management: Check and ensure receipt of LC complies with Huntsman's LC Usance (company and polices) and UCP600
  • Communicate with Sales & Marketing team regarding order progress and problems
  • Request customer master information update
  • Check and retrieve customer master data
  • Coordination with Group Companies for timely order execution
  • Documents Preparation: Prepared full sets of documentation for Bank's presentation (for those customer using no standard Banks)
  • CSC as the key player to co-ordinate between Planner, Finance Dept/ Credit Dept, Warehouse, Freight Forwarder, Banks, Stakeholders etc
  • Activites include timely submission of documents to the Bank for Bank's presentation
  • Transport Management - Create shipment and handle transportation planning, freight cost and execute shipment/ air bookings. Proactively ensure urgent request is fulfilled in a timely and efficient manner
  • Warehouse Management - Proactively ensure warehouse collaborates closely and effectively support Huntsman Textile Effects (TE) businesses
  • Freight Forwarder Management - Ensure Freight Forwarders are providing timely shipping schedules / air schedules and support for Huntsman Textile Effect (TE) businesses
  • Creation of credit / debit memos as and when required upon approval
  • Corrective Actions Management - Proactively provide feedback to customers pertaining to Corrective Actions taken in response to complaints and ensure / minimize re-occurrence of such incidents
  • Filing Management - Maintain a good and efficient Filing System like E-Filing documents in SAP and Hard Copy Filing for archive purpose
  • Work closely with internal and external stakeholders to manage and maximize a high level of profits and met pre-sales target
  • Collaborates with operational and materials procurement team to drive for continuous improvement in sourcing and cost reduction initiatives
  • Build and maintain a good rapport with Internal departments: finance, IT, EHS, Sales and Marketing and External parties to ensure a smooth Supply Chain Operations, enhanced customer service experience and prompt accurate deliveries
  • Create shipment, and handle transportation planning, freight cost booking and execution as needed
  • Create billing document and credit / debit memos upon approval
  • Maintain file of hard copy commercial documents
  • Develop and maintain a good rapport with Inter departments: finance, IT
  • Nothing in this job description/specification restricts management's right to assign or reassign duties and responsibilities to this job at any time
166

Customer Service Coordinator Resume Examples & Samples

  • ​​​​​​​Experience providing customer service to internal and external customers, including meeting quality standards for customer services
  • Knowledge of import and export regulations, domestic transportation modes and providers
  • Must be able to work independently with minimal supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates
167

Customer Service Coordinator, Textile Museum Resume Examples & Samples

  • Merchandising and display skills
  • Strong sales oriented knowledge, abilities and skills
  • Excellent customer service, verbal and written communication skills
  • Demonstrated skill in operating a person computer, using word processing spreadsheet and database formats required by the museum and university: Word for Windows, Excel, Photoshop and others
  • Strong ability to communicate with diplomacy, tact and confidence
  • Ability to meet deadline and handle concurrent tasks with minimum supervision
  • Knowledge of or ability to learn University online purchasing
  • Experience supervising volunteer and student staff
168

Customer Service Coordinator Resume Examples & Samples

  • Customer relationship management through phone and email enquiries and the subsequent logging of these communications in the system
  • Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer
  • Dispatching and tracking of Engineers and equipment
  • Prioritise inbound transactions to ensure urgent requests receive immediate attention
  • Effective use of time management skills to ensure completion of all tasks within guidelines and provision of a comprehensive handover for the day shift
169

Customer Service Coordinator Resume Examples & Samples

  • Associate's Degree/ College Diploma
  • Proficiency with Microsoft Office (word, excel, outlook, power point.)
  • Minimum of 1 year of experience in a related field
  • Knowledge of PDCPA
  • More than 1 year of experience in a related field
170

Customer Service Coordinator Resume Examples & Samples

  • First contact point for customers calling in for inclusion in National Program
  • First impression for customers while placing orders, and issue resolution
  • Follow specific customer Service Level Agreements for budgetary management
  • Manage incoming email requests and phone orders
  • Average of 100 calls per work day
  • Incoming and outgoing calls to our branches and customers for facilitation of orders and service issues
  • Special client projects as necessary (Customized reports, customized ordering rules, account set up)
  • Credit Card payments
  • Lead facilitation
171

Customer Service Coordinator Resume Examples & Samples

  • Driver and Fleet Services liaison
  • Vehicle quotations and grade benchmarking
  • The vehicle ordering process
  • ‘In-life’ services including the management of customer requests for early terminations, contract amendments and price to purchase enquiries
  • Fuel card management
  • Driver licence management
  • MID administration
  • P11d/P46 reporting
  • The end of contract process
  • Previous experience working within a customer service environment
  • Ability to build relationships with internal and external customers
  • It’s likely you’ll have worked in a variety of organisations where you’ve learnt to apply your skills in different cultures and with different types of people
  • You can prioritise work and multi-task
  • You can demonstrate working under pressure in a busy, fast paced environment
  • Your experience will show you being customer centric, with lots of time spent delivering high levels of accuracy and attention to detail for your customer, being part of a high performing team
  • You probably have GCSE’s or equivalent but it’s not a deal breaker – we value on-the-job experience over certificates
172

Customer Service Coordinator Resume Examples & Samples

  • Acts as backup rep for assigned accounts - has in-depth knowledge of customer contracts, commodities, and associated business processes
  • Responsible for administering routine fulfillment processes as necessary for any customer covered by the SR Customer Service team
  • Maintains close communications with field sales, National Account Manager, and National/Brokerage Account Manager to facilitate proper handling of all billing/reporting issues
  • Fulfills all tasks and responsibilities in a manner that supports a High Involvement Natural Team environment
  • Stays abreast of current market, commodity, process and company issues for the market segment of assigned customers
  • Takes on participative and leadership roles in cross-center process improvement teams
  • As necessary, travels to the various Recycling plants, customers, or specific vendors as required
  • Initiates and completes month-end closing for accounts covered within your area of responsibility
  • Active participation in data gathering/analysis to support fact-based decision-making
  • Is accountable for margin improvement for assigned accounts as appropriate
173

Customer Service Coordinator Resume Examples & Samples

  • Provide high level of service and responsiveness to customers within the assigned product line in the areas of front end order processing and management and back end aftermarket warranty claim processing
  • Interface with multiple internal and external stakeholders in an effort to solve customer order issues quickly
  • Establish and maintain communications with customers and keep abreast of customer needs and procedures. Communicate customer needs to other departments
  • Ensure processing of warranty claims, billing and returns to customers and aftermarket parts orders are on schedule
  • Responsible for maintaining quote/order metric display board for Application Engineering team
  • Responsible for updating monthly Product Line report and hold order report
  • Conduct and control meetings with others, as required, to coordinate efforts, resolve difficulties, and gather data in order to assure a high level of performance
  • Control scheduling and dollar additions for incoming customer change notice request. Maintain the proper processing of change notices
  • Act as backup for both aftermarket and warranty claims management areas
  • Support the Drives product line growth initiatives and metrics (Customer Satisfaction, On time delivery, Order processing time of less than 24hours, Warranty claim resolution within 24hours and Continuous Improvement on front end order management)
  • Minimum of 3 years of experience with Customer Service
  • Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • No relocation benefit is being offered for this position. Only candidates that currently reside within a 50 mile radius of the Watertown, WI facility will be considered
  • Must be legally authorized to work in the United States without company sponsorship now or in the future
  • Customer Service or Sales Support Experience with a technical product
  • MRP / Vista working knowledge
  • Manufacturing process working knowledge
  • Communicate on a professional level, both verbally and written, with customers and intercompany personnel is essential
  • Decision making – ability to quickly comprehend the core issues of business, fiscal, and customer needs to reach clear objectives and the path to achieve them
  • Customer Service processes improvement and implementation
  • Service driven and commercially aware
  • Multi-tasking and ability to prioritize
  • Interpersonal skills, results-orientated, and responsive to customers
174

Customer Service Coordinator Resume Examples & Samples

  • Management of incoming Financial Protection claims and follow-up to claim assignment
  • Documenting claim data into the claims management system; requesting outstanding information; and analyzing responses
  • Provide expertise or general claims support by reviewing, researching, investigating, processing
  • And adjusting claims information
  • Document appropriate payment or refer claims to investigators for further review
  • Consistently meet established productivity, schedule adherence, and quality standards
  • Associates will receive calls from internal and external customers verifying coverage and status of benefits
  • This position promotes advocacy for the customer and focuses strongly on customer satisfaction
  • Computer skills and data input skills are critical to be successful in this position
  • Must have a desire to help internal and external customers by being empathetic and demonstrating patience and providing accurate information
  • Multi-tasking ability
  • Excellent problem-solving capabilities
  • Computer experience (must be able to navigate between multiple applications and input data
  • Quickly)
  • Emotional fortitude for high stress situations
  • High School Diploma / GED OR 10+ years of equivalent working experience
  • Experience working within a customer service role interacting with internal and external Customers
  • Ability to create and modify spreadsheet, documents, and emails with Microsoft Word, Microsoft Outlook, and Microsoft Excel
  • Work Hours Monday - Friday 8:00am - 6:00pm - Flexible to work any shift between these hours and must be flexible to work occasional overtime as needed
  • Bachelor's Degree or Medical Terminology
  • Familiarity with claims within the insurance industry
  • Military Service
  • Ability to be flexible and ability to prioritize, this includes ability to understand multiple products and multiple levels of benefits within each product
175

Customer Service Coordinator Resume Examples & Samples

  • Basic knowledge of customer service function and roles such as planning, organizing, coordinating and directing
  • High concern for detail and accuracy
  • Strong verbal and written communications skills
  • Three to five years of experience consumer products customer service
  • Demonstrates a high concern for detail, accuracy, and compliance to Company and Corporate policies and procedures
  • Interpersonal skill in order to work effectively with individuals both internal and externally to the Company
  • Ability to analyze problems and make independent judgment to initiate corrective action or resolution
  • Demonstrated ability to display diplomacy in day to day interactions with the commitment to task with awareness of urgency
  • Ability to adjust priorities and manage time wisely in a fast-paced environment to ensure tasks assigned are completed
176

Branch Customer Service Coordinator Resume Examples & Samples

  • Knowledge of industry product lines, services, policies and procedures a plus
  • Proficient in utilizing online database systems
  • Possesses excellent verbal and written communication skills
  • Must have good telephone etiquette and ability to write routine business correspondence
  • Ability to type 40 words per minute
  • Knowledge of all Microsoft Office applications with a strong emphasis on Excel and Outlook
  • Ability to add, subtract, multiply, and divide units of measure
  • Able to compute rate, ratios and percentages
  • Strong ability to Multi-task with minimal supervision and meet established daily/weekly deadlines
177

Branch Customer Service Coordinator Resume Examples & Samples

  • Knowledge of company product lines, services, policies and procedures
  • Ability to use the computer system proficiently
  • Knowledge of all Microsoft Office applications at the beginning level
178

Customer Service Coordinator Resume Examples & Samples

  • Must have computer experience to operate the scales ticketing system in Vulcan's sales are generated via sales orders and truck weights. Must be able to multi-task in a fast paced environment while providing great service to our customers
  • Must be able to work closely with customer service and sales departments to ensure sales are accurately recorded
  • Must be able to ensure correct materials are loaded following strict DOT weight laws
  • Must be able to maintain computer truck files
  • Must be able to ensure division policies and procedures are followed iwth respect to ticketing to enable a clean audit
  • Must be able to meet daily, weekly, and monthly deadlines as required
  • Must be dependable and team player
179

Customer Service Coordinator Resume Examples & Samples

  • Order processing and delivery
  • Timely and accurate input of manual orders received via fax or email
  • Research and resolve order blocks
  • Product substitution and adjustment to delivery dates
  • Provide up to date product information to customers
  • Payload adjustment to maximize truck utilization
  • Serve as the first point of contact for Nestle Waters customers
  • Customer promotions related to product and timing
  • Short lead notification to the respective impacted plant
  • Interface to brokers (select positions)
  • Order confirmation for specific customers (select positions)
  • Researches late or missing loads by working with regional load control centers
  • Manages the input of return order requests for damages, mis-shipment, and customer refusal
  • DSD processing (select positions)
  • Sample order / donation order management
  • Linkages / Hand-offs - Includes retail sales, distribution partners, accounts receivable, deductions and brokers (select positions)
  • Minimum of 2 years experience in customer service with a consumer products manufacturer, grocery wholesaler, food product broker or logistics
  • Detail oriented with strong follow-up skills
  • Computer skills that include proficiency in Microsoft Outlook, Internet Explorer and Excel
  • Travel – Less than 5 times per year
  • High speed internet access
180

Customer Service Coordinator Resume Examples & Samples

  • Preparation of quotations to customers enquiries as per prices and terms provided by the CS Manager
  • Booking of orders into order book, preparation of contract reviews and acknowledging the orders for delivery as per agreed terms
  • Checking out the outgoing materials for dispatch to customers
  • Preparation of Delivery Notes for material dispatches
  • Preparation of invoices and credit notes as per prices and terms as advised by the CS Manager
  • Responding to customer enquiries for stock availability etc. in coordination with the stock control and warehouse-in charge
  • Booking of sales into sales book and preparation of weekly, monthly sales and order statistics as advised by the CS Manager
  • Preparation of the weekly outstanding order statements and timely distribution to the production and dispatch depts
  • Preparation of Arabic documents for export shipments and to process such documents with the Chamber of Commerce and Ministry of Commerce in the absence of the company’s Public Relations Officer
  • Assistance to the Marketing Team in providing sales promotional items and other assistance as required
  • In the absence of the CS Manager handle the customer service function in liaison with the General Manager
  • Minimum 3 years experience in a customer support/services role
  • Leadership ability is preferred
  • Manufacturing background is preferred
  • SAP knowledge is advantageous
  • Proficient in IT programmes
181

Customer Service Coordinator Resume Examples & Samples

  • Strong verbal communication and interpersonal skills and solid problem resolution ability required
  • Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products
  • Able to process multiple issues simultaneously, driving them to successful resolution
  • Working knowledge of Microsoft Word, Excel and Outlook required
182

Customer Service Coordinator Resume Examples & Samples

  • Full time graduate from a reputed university
  • 1-2 years of related experience in customer service domain
  • Hands-on experience with MS Office tools (Word, Excel, Outlook, PowerPoint)
  • Good typing speed of 30-35 wpm
  • Flexible to work in variable shifts (including evening and night)
183

Customer Service Coordinator Resume Examples & Samples

  • Schedule & confirm customer repair service calls
  • Coordinate & communicate with repair technician
  • Work independently to resolve customer service issues
  • Adhere to proper Warranty and protection guidelines
  • Serve as liaison between customers and the repair technician
  • Complete reports and other tasks/assignments as required
  • You must have excellent listening skills and the ability to work independently and with a team
  • Excellent time Management
  • Prior call center experience and prior dispatcher experience is preferable
  • Able to work day, night and weekend hours
184

Customer Service Coordinator Resume Examples & Samples

  • Act as a liaison between customer and business
  • Process quotes, orders, and return authorizations
  • Correspond with customers via phone, fax, and email
  • Enter and update records in the SharePoint system
  • Receive and review documents to determine where to send
  • Pull and make copies of specific documents at the request of customers and internal employees
  • Work closely with Sales, Marketing, Engineering Services, and Operations teams
  • Assist with special projects when needed
  • Proficiency with Microsoft office, SAP, and SharePoint
  • Excellent written, oral and interpersonal communications skills
  • Time management skills with the ability to multitask
  • Business Degree preferred
185

Customer Service Coordinator Resume Examples & Samples

  • Exceptional communication and customer service skills
  • Willing to adhere to strict lunch / break schedule
  • Open toward accepting feedback and coaching
  • Call center experience and/or being technologically savvy are both a plus
186

Customer Service Coordinator Resume Examples & Samples

  • Help Desk / Call Center experience
  • Past experience working as part of a team
  • Proficiency in the use of Word, Excel, and Outlook
  • Basic understanding of all operating systems (Windows, Mac, iPad, Android)
  • Excellent time management, organizational, and communication skills
  • Ability to complete multiple tasks and high volume of work
  • Ability to interact with all levels of the organization
  • Ability to act on direction or instruction from supervisor independently, asking questions when needed
187

Customer Service Coordinator Resume Examples & Samples

  • Administer effective operations and execution of order, distribution and logistics processes
  • Coordinate on time and in full supplies to affiliates
  • Act as single point of contact for Replenishment Coordinators and logistics functions in affiliates
  • Ensure timely delivery planning, batch allocation and initiation of pick/pack/ship process
  • Issue trade and quality compliant delivery of material, shipping documents and information
  • Coordinate logistics operations to ensure efficient shipping and transportation of deliveries
188

Customer Service Coordinator Resume Examples & Samples

  • Answering phone and email inquiries
  • Waiting on customers
  • Helping customers submit online orders
  • Tracking jobs through the online storefront
  • Printing new work orders and assigning to appropriate team members
  • Pricing and completing work orders in the online storefront system as well as calculating price quotes for potential orders
189

Customer Service Coordinator & Department Admin Resume Examples & Samples

  • Performs general office duties and special projects as assigned
  • Working as a training coordinator and customer support admin to answer customer calls, responds to requests for general information, understand customer needs and problems, and assigned issues to the corresponding engineer, coordinator to solve customer problems. As well as making report and analysis to meet the customer support need
  • Establishes and maintains department files and record systems
  • Makes arrangements for meetings, conferences, travel and ensure arrangements are coordinated
  • Maintain calendar, itineraries and makes appointments for managers and/or staff
  • Prepares presentation slides and other documentation as required
  • Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures
  • Creates and revises systems and procedures by analyzing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
  • Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques. Managing sourcing and material/tools/equipment purchase
  • Support the team on travel related visa/passport/invitation letter application
  • Receive the visitors and manage related logistics and accommodation
  • Manage the visitors calendar
  • Bachelor or above education degree
  • Passion in customer support and engagement work as well as willing to work as a department admin to support others
  • Effective communication and listening skill to understand customer and team members
  • Able to analysis and solve problem independantly
  • Good in both oral and written English communication
  • High learning agility
190

Customer Service Coordinator Resume Examples & Samples

  • Can demonstrate a good standard of education to GCSE level or equivalent
  • Computer literate with experience using Microsoft Office applications
  • Ability to manage both internal stakeholders and external suppliers
  • Previous experience in a customer service facing role
  • Confident when working under pressure and to strict deadlines
  • Comfortable with working in an autonomous fashion, but with the ability to work in a wider team remit taking ownership of multiple responsibilities when needed
191

Customer Service Coordinator Resume Examples & Samples

  • Minimum of 2 years’ related experience in a manufacturing, sales or customer service environment
  • Entering, expediting and maintaining customer and project sales orders, sales order processing, and quotations
  • Provide exceptional customer service of sales orders and quotations through coordination with other departments
  • Proficient in MS Office, Excel, SAP and Outlook
  • Flexible to work long hours and/or overtime if needed
  • Good driving record required; will be driving to client locations
192

Customer Service Coordinator Resume Examples & Samples

  • Maintains working knowledge of all monthly parking locations
  • Prepares parker invoices
  • Responds timely and with the highest level of service to all parker requests to include new parker registrations, cancellations and account updates
  • Applies payments
  • Ensures parkers have the necessary credentials to access facilities
  • Manages the monthly parking aging and works with operations to ensure privileges are revoked for any unpaid accounts
  • Acts as liaison between operational leaders and monthly parkers on any issues that arise
  • Works with operations to ensure that PARIS is the master record for all parker data, including complimentary parkers
  • Educates operational leaders on system functionality and reporting options
  • Researches bank reconciliation items for resolution
  • Researches and resolves all billing and payment discrepancies to include other outstanding issues
  • Processes and documents customer billing adjustments
  • Performs other commercial accounting duties as needed
  • Assists with documentation of processes and procedures
  • Ability to quickly and accurately enter a high volume of transactions with great attention to detail
  • Ability to work in a fast paced environment adhering to strict deadlines
  • Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various accounting technology applications
  • Written and verbal communication skills to effectively address all levels within the organization
  • Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
  • Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
  • Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
  • Associates degree or equivalent from a two year college or technical school or related experience and/or training; OR equivalent combination of education and experience
  • Two (2) years of accounts receivable experience or general accounting experience and accounts payable experience preferred
  • The associate is regularly required to stand; walk; sit; use hands to finger, grasp, handle or feel objects, tools or controls; reach with hands and arms; talk; and hear
  • Specific vision abilities required by the job include close vision and the ability to adjust focus
  • Work is performed in a normal office setting with minimal exposure to health or safety hazards. Substantial time is spent working on a computer
  • The associate must occasionally push, pull, lift and/or move up to 20 pounds
  • Working extended hours may be required as needed
193

Customer Service Coordinator Resume Examples & Samples

  • Provide excellent customer service with every interaction
  • Quickly and accurately handle customer/field inquiries
  • Coordinate on behalf of internal/external customers to resolve their requests
  • Coordinate billing process changes and analysis with: Customers; Field Associates and Executive Account Managers
  • Evaluate and implement billing process improvements to streamline billing activities and ensure accurate invoices to customers
  • Ability to work independently and manage multiple tasks are required
  • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and Powerpoint required
  • AS/400 experience preferred
194

Customer Service Coordinator Resume Examples & Samples

  • Must have 2 years related sales or customer service experience
  • Exhibit a willingness and dedication to servicing the needs of our internal and external guests
  • Possess excellent verbal and written communication, listening and organizational skills
  • Should exhibit confidence, with the ability to work independently
  • Must work well under pressure in a fast-paced environment, with an ability to discern priorities and execute actions in a tactful manner
  • A flexible schedule is required, including evenings, weekends and holidays
  • Computer literate, with an excellent knowledge of the CRS, Outlook and Microsoft Office
  • Bilingual English and French is an asset
195

Customer Service Coordinator Resume Examples & Samples

  • Receive and process orders in an accurate and timely manner, exceeding customer expectations
  • Respond to customers and Marketing Associate inquires/requests for information concerning orders, deliveries or problems (such as product quality, delivery problems, delivery schedules, or product availability) all in a considerate and professional manner
  • Develop excellent communication and relationships with Marketing Associates and their accounts
  • Act as secondary contact person for accounts when Marketing Associates are unavailable
  • Assist in training of sales associates of company procedures and policies
  • Give suggestive selling ideas to customers in an effort to increase sales
  • Must be able to multitask and handle multiple incoming lines. Relieve Receptionist Switchboard Operator when needed
  • Demonstrate self-confidence and interpersonal communications skills, excellent telephone voice, manner, and etiquette
  • Must project a professional and positive attitude
  • Operate in a "no surprise" manner with both external and internal customers
  • Interface with Merchandising Department, Company Management, and Operations/Transportation with required information to ensure total customer satisfaction
  • Handle MA vacation calls where applicable
  • Handle all pickups, credits, off day requests and when necessary, same day deliveries
  • High school diploma or General Education Development (GED) or equivalent); or 2 years’ related experience and/or training; or equivalent combination of education and experience
196

Customer Service Coordinator Resume Examples & Samples

  • Works with the Manager, Customer Service in the screening of prospective candidates
  • Provides guidance and/or assists Customer Service Advocates in communicating with patients via the Automatic Call Distribution system (ACD)
  • Coordinates the receipt of incoming calls from patients in a timely and expeditious fashion, in attempt to optimize cash flow while representing St. Luke's in a positive fashion
  • Assists in the prioritization of work and assist in managing the administrative and operational objectives for Customer Service team
  • Works with Customer Service Advocates ensuring they are able to adequately address patient concerns
  • Assists in handling more complex issues including receiving and making calls to patients/guarantors regarding their outstanding balances
  • Manages and/or maintains the necessary systems/equipment needed to accomplish the job duties of staff within the St. Luke’s Single Business Office (SBO) Coordinates staffing on either one of both of the two Automatic Call Distribution (ACD) systems to minimize call wait times and to maximize outgoing call volumes
  • Handles or assists with training refreshers for assigned Customer Service Advocates once initially trained on the practice management software
  • Monitors calls of the Customer Service team and provides feedback for quality improvements
  • Works with other members of the management team to develop policies and procedures to maximize revenue within the St. Luke’s Single Business Office (SBO)
197

Customer Service Coordinator Resume Examples & Samples

  • Assists the Install Supervisor in organizing work for assigned projects
  • Manages the needs of approved subcontractors on assigned projects and directs as needed
  • Coordinates field technicians to assigned projects and confirms project delivery and legal sign off
  • Archives and retrieves project documentation
  • Updates each ongoing project notes and adjusts estimated completion dates and project status to assist with accurate monthly revenue forecasting
  • Acts as liaison between Customers, Installation department, and sales
  • Updates installation supervisor as needed on ongoing or expedited projects being mindful of timelines and customer expectation
  • Minimum of two years in a front-line customer project-assist capacity with customer service focus
  • Previous experience doing security installation an asset
  • Excellent written and verbal communication skills with great telephone manners
  • Able to remain calm and motivate frontline field personnel to deliver scope
  • Proficiency with Microsoft Office and the ability to learn new software
  • Adept at working in a fast-paced customer focused environment
  • Confident working alone and making independent decisions to aid personnel and project delivery
  • Excellent organizational skills for document filing, tracking and recording
  • Prompt and neat with a strong work ethic
198

Customer Service Coordinator Resume Examples & Samples

  • The team of schedulers take receipt of customer calls via phone, web & email: they are registered into the service management system to establish prioritisation and next step actions
  • Quickly determine how to respond to a customer call, taking into consideration the customer’s request and contractual agreements
  • Liaise with the various functions of the customer care centre to provide the best solution that balances the customer need against the business requirements
  • Assign and dispatch Field Services Engineers (FSE’s) based on the advice from an onsite technical helpdesk taking into consideration the FSE's location, workload and urgency of the situation
  • Coordinate orders of spare parts if required and keep the customer and engineers informed at every stage
  • Ensure customers are aware of the status of their call and the actions taking place
  • Manage the progress of the customer call until resolved, communicating with various colleagues, you may need to escalate the situation if you encounter problems meeting the service level agreement
199

Customer Service Coordinator Resume Examples & Samples

  • Organize unplanned (corrective) maintenance activities in accordance with published processes to agreed performance standards. Including but not limited to
  • Liaise with Field Operations personnel when needed to obtain satisfactory resolutions
  • Organize planned maintenance (PPM), installation and survey activities in accordance with published processes to agreed performance standards. Including but not limited to
  • Maintain accurate PPM information on the contracts database
  • Schedule PPM activities in line with contractual requirements and ensure activities are carried out and recorded
200

Customer Service Coordinator Resume Examples & Samples

  • Responding to customer enquiries
  • Customer order handling and delivery planning
  • Credit limit and payment follow-up
  • Delivery and stock follow-up
  • Customer basic data maintenance
  • Invoicing deliveries from stocks and terminals
  • Proactive communication with Field Sales, Mills, Technical Customer Service and Logistics
  • Sample Service handling
  • Various other tasks, project or process development related roles
  • Relevant education - completed upper secondary school, university degree or relevant work experience are an advantage
  • Proactive and commercial attitude, ability to solve problems and propose alternative solutions
  • Financial understanding and numerical skills, credit control experience is an advantage
  • Good communication and interpersonal skills – a team player
  • Ability to perform many different tasks simultaneously under time pressure
  • Administrative skills
  • Good IT skills (ERP systems, MS Office)
  • Knowledge of Merchants, paper making or printing is an advantage
201

Customer Service Coordinator Italia Resume Examples & Samples

  • Daily customer contact; commercial approach to maximize sales in close contact with Field Sales
  • Receive, process and confirm orders and delivery planning
  • Advise on paper choice and take care of sample requests
  • Invoicing and crediting
  • Monitor customer sales plan, sub-quota, credit limits and overdue payments
  • Maintain customer master data and price agreements
  • Communicate daily with different stakeholders (Field Sales, Mill Order Planning, Logistics, etc.)
  • Fluent in Italian, English, other languages (Spanish, Portuguese, Dutch, French) are an advantage
  • Experience in sales and customer service
  • Knowledge of paper business and sales processes is an advantage
  • Pro-active and commercial attitude, ability to solve problems and propose alternative solutions
  • Ability to perform multiple tasks under time pressure
  • Enthusiastic team player
  • Interest and capability to work with different ERP-systems
202

Koch Customer Service Coordinator Resume Examples & Samples

  • Manage Front Office - Make sure front office is presentable and runs smooth. Take care of visitors at the front window. Maintain travelers’ calendars
  • Answer Phones – Ensure all calls are answered and sent to the correct person. Check voicemails in the morning and forward to the appropriate people
  • Data Entry – Enter discount multipliers and net prices in computer system. Code orders with part numbers, ship dates, relevant info and enter in computer system
  • Quotes – Help Customer Service with overflow of quotes. Part numbers may need to be researched and entered into a spreadsheet. V-look up is applied
  • Truckload List – Create a spreadsheet for weekly or biweekly list of orders selected from a larger list that must be included on customer’s next truck. Information entered on to the spreadsheet and sent to the Customer Service person who handles that particular customer
  • Literature Fulfillment – Pull literature, assemble catalogs with and without pricing. Prepare for shipping by boxing and filling out necessary paperwork
  • Daily Reports –
  • Must have strong communication skills, written and verbal
  • Attention to detail and high level of accuracy
  • Excellent people and telephone skills
  • Ability to manage a multi task environment
  • Basic math and typing skills
  • Good working knowledge of Word and Excel
  • 2 year College Degree or higher
  • 3 plus years of related experience and/or training
203

Customer Service Coordinator Resume Examples & Samples

  • Coordinate with customers to schedule preventative maintenance work and balance available openings with technician work schedule
  • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or satisfaction concerns
  • Assure that all Penske rental units are maintained and prepared for customers
  • Order, kitting and return parts
  • Prepare merchandise for display, or for purchase or rental
  • Recommend and provide advice on a wide variety of rental products and services
  • Keep records of rental transactions and of the number of customers entering an establishment
  • Prepare rental forms, obtaining customer signature and other information, such as required licenses
  • Inspect and adjust rental items to meet needs of customer
  • Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Resolve customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
  • At least 1 year of hands on mechanical experience preferred
  • High School Diploma required, Bachelor’s Degree preferred
  • Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment and education)
204

Customer Service Coordinator Code Resume Examples & Samples

  • Maintains a high degree of customer service support on queries and adhere to service management policies to resolve customer issues in timely manner
  • Responds to phone calls, emails and personal requests for issues related to product warranty
  • Reviews, processes RMA requests and updates status and discrepancies to customers
  • Researches using available information resources and if necessary, redirect issues to appropriate resources and or escalate issues requiring urgent attention
  • Verifies warranty status for customers to meet RMA service requirements
  • Follow up on backlogs and outstanding RMA to meet commitment to customers
  • Parts fulfillment, repair charges and order processing
  • Daily reports and document handling
  • Excellent in written, interpersonal communications and organization skills
  • Detail oriented and good time management
  • Multi-tasking with effective decision making
  • Independent person and also a strong team player
  • About Super Micro Computer, Inc. Supermicro® (NASDAQ: SMCI) is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us
205

Customer Service Coordinator, Investments Resume Examples & Samples

  • Efficiently and effectively handle a high volume of incoming phone calls via AIC’s Customer Service phone line and ensure the correct information is being given to callers to reduce potential Not In Good Order (NIGO) paperwork received by AIC
  • Deliver a high level of customer service to AIC’s Registered Representatives and their administrative staff, clients, outside vendors, and internal associates via the Customer Service phone line, email, and other written forms of communication
  • While handling calls and emails, incumbent must display a professional demeanor, positive attitude, pleasant tone, willingness to take ownership of requests and issues, and be able to remain calm during escalated or stressful situations
  • Incumbent is responsible for having a good understanding of the primary processes and procedures of AIC’s New Business and Cashiering teams in order to effectively handle inquiries and issues received by the Customer Service Team
  • Ability to quickly form good working relationships and build credibility with AIC’s field force and their administrative staff
  • Quickly resolve client issues while working within parameters of AIC Policies & Procedures, FINRA Rules and Regulations, SEC Regulations, and other legislative requirements pertaining to securities products
  • Timely follow-up and communication concerning outstanding service requests or issues
  • Educate AIC’s field force and their administrative staff on AIC’s and the clearing firms’ policies, procedures, processes, paperwork requirements, and basic product information
  • Effective monitoring of phone status to ensure availability to take incoming calls on the AIC Customer Service phone line and limit Rolled Out, No Answer (RONA) status. Proactive communication with AIC Customer Service Supervisor, Customer Service Team members, and other associates as needed concerning breaks, lunch schedules, meetings, etc. to help ensure proper coverage of AIC’s Customer Service phone line
  • Proficiency in navigating client systems including, but not limited to, Caesar, Streetscape (including BPM and UAO), FBSI, IGDX Imaging, Producer Workbench, DSTVision, and Onesource/Albridge. Incumbent must be also able to assist AIC’s field force and their administrative staff in navigating these systems
  • Ability to quickly learn new products and procedures while remaining knowledgeable and proficient on existing products and procedures
  • Demonstrate knowledge of applicable regulatory requirements and industry standards that apply to Operations, including specific AIC Policies and Procedures, FINRA and SEC guidelines, and Anti-Money Laundering (AML) regulations. Communicate these requirements to other associates and RRs in the field
  • Stay abreast of changes regarding AIC Operations or clearing firm paperwork, procedures, policies, products, and resources so as to be able to effectively educate AIC’s field force and their administrative staff and efficiently handle inquiries and issues received by the Customer Service Team
  • Ability to understand and reconcile account related date and reports (ex. Clearing firm formatted reports related to client accounts)
  • Critical thinking towards problem solving to develop appropriate course of action to “fix” errors and problems. Associate must often “fill in the blanks” to discover the problem and develop a solution (within AIC and regulator policies and procedures)
  • Work on ad-hoc Operations projects as directed by Operations management
  • Performance to meet quality service standards as established by the department, AIC, and the Unifi Companies enterprise
  • Ability to work effectively with peers and supervisors in a multi-location environment
  • Effective utilization of multiple software programs, Internet applications, and databases necessary to complete workload requirements
  • Participation, as available, in opportunities to broaden professional and personal skills including industry related courses, LOMA examinations, and Home Office opportunities such as Human Resources sponsored seminars and Lunch and Learn programs
  • Incumbent strongly encouraged to pursue the LOMA FLMI designation and other LOMA designations as applicable
  • Other duties as required by the position or directed by Operations Management
206

Customer Service Coordinator Resume Examples & Samples

  • To deliver the highest level customer service experience at all times with a clear focus on customer service + retention
  • College graduate or above, major in International Business or Business English
  • 2 years basic logistics operational and customer service experience
  • Good command of English in written & spoken
207

Customer Service Coordinator Resume Examples & Samples

  • Receives, processes, reviews, and manages customer orders. Verifies and communicates availability, product specifications, pricing, and transportation/logistics
  • Independently and proactively identifies and initiates necessary actions to resolve any roadblocks between customer's business requirements and Schaeffler’s ability to satisfy these needs
  • Serves as a primary liaison and ambassador for customers with internal department (Sales, Marketing, Accounting, Supply Chain) and external providers (Warehouse) to ensure on-time delivery
  • Build professional relationships with customers, and possibly participate in customer site visits to key accounts
  • Manages customer inquires, non-conformance issues, and complaints, to improve customer relations
  • Provide "first-call resolution" to customers by diligently and efficiently obtaining needed information or solutions to customers
  • Previous experience using SAP preferred
  • 2 years Customer Service experience in an industrial product distribution or manufacturing environment preferred
  • Ability to thrive and work effectively in a team oriented environment involving a multitude of different functions
  • Proficiency in Microsoft Office and strong systems aptitude
  • Excellent written, e-mail, and verbal communication skills
  • Excellent organization skills including priority setting, time management, and the ability to work with and interpret complex/detailed information
208

Customer Service Coordinator / Team Leader Resume Examples & Samples

  • 21 years of age or older, with an Associate’s degree or Bachelor’s degree preferred
  • Business management understanding
  • Willing to work flexible hours, including on call, evenings, weekends and holidays, as well as emergency off-hours as required
  • Valid driver’s license and potential for DOT certification
  • Demonstrates strong communication skills (listening, writing and speaking)
  • Organized; prioritizes to meet deadlines
  • Customer-focused; willing to go above and beyond
  • Participates and partners with Technical Services, Account Executives and Operations Manager on customer meetings to promote revenue growth, cost containment and expansion of UHS’ services with existing customers
  • Assists with management of the district and customer on-site service programs (e.g., Asset360) in Operation Manager’s absence
  • Demonstrates in-depth knowledge of medical equipment; knows UHS equipment by name, appearance and accessory list
  • Manages missing and lost equipment, software upgrades and accessories
  • Performs periodic reviews and ready line audits to ensure proper practices are being executed
  • Completes and maintains DOT certification, according to location-specific business needs
  • Manages shipping/receiving, requisitions and purchase orders
  • Demonstrates sound and timely decision-making skills in front of team and customers
209

Customer Service Coordinator Resume Examples & Samples

  • Interfacing with customers, sales and/or service representatives to handle a variety of pre-sales or post-sales service functions
  • Processing orders for customers where accuracy and responsiveness that's the key to ensure excellent service
  • Learning all roles in the department and having the ability to act as backup when needed
  • Ability to handle multiple projects and still maintain daily responsibilities
  • Ability to work cohesively with diverse teams and communicate effectively in order to represent the DGG Division Customer Service Team
  • Keeping up to date on cross-functional sales, marketing and promotion programs and to administer these accordingly
  • Responding to and /or provides assistance to internal customers and trade customers in areas such as product order fulfillment processes, customer service requests, product changes or returns, application assistance, accounts receivable collections, contract issues/administration. In a factory environment,
  • Working on order fulfillment activities including and not limited to managing direct factory orders, monitoring inventories, coordination of delivery of factory products
  • Works on customer service administrative assignments with clearly defined objectives
  • Solving administrative customer service problems of limited scope and complexity
  • Performing routine administrative customer service duties using prescribed procedures
210

Customer Service Coordinator Resume Examples & Samples

  • University education (preferable from economics, international relations, sales, etc.) or other relevant area
  • Relevant knowledge and experience from customer service, logistics, supply chain management, finance/accounting, order management
  • Fluent in English and Bulgarian language
  • Excel skills at advance level (Excel/Word/PowerPoint/Outlook)
  • At least basic knowledge of SAP
  • Analytical and detailed oriented
  • Improvement oriented, proactive and problem solving skills
  • Performance-, customer service-, detail-oriented
211

Customer Service Coordinator Resume Examples & Samples

  • Create a rework plan & share with DC and local customer service per agreed lead-times per DC
  • Utilize all available data to make decisions about when (possibly where) to rework
  • Work closely with local sales, marketing teams to agree available stock dates
  • Look for potential cost savings / alignment across the region
  • Monitor shipping against reworked stock and highlight any ‘excess’ to relevant personnel
  • Excellent written and spoken English essential. Second European language beneficial
  • Advanced excel skills mandatory
  • Preferably COGNOS & AS400
  • Fast & autonomous decision making
  • Influencing skills
  • Confident to recommend innovative solutions
  • Integrated approach with other teams
  • Able to work under pressure in a fast paced environment
  • Willingness to travel including occasional foreign travel where appropriate
212

Enjoy Life Foods Customer Service Coordinator Resume Examples & Samples

  • Handle accounts that are deemed as high volume or needing special attention
  • Accountable for the life cycle of a customer order, ensuring on-time delivery and accuracy of quantities
  • Coordinate with Distribution, Inventory Replenishment and Transportation for a seamless process to the customer
  • Follow initiatives to meet KPI metrics, including Avg Days Late (ADL), invoice accuracy, CFR and Order Compliance
  • Evaluate processes and recommends changes
  • Provide updates and communications as required
  • Expert on NetSuite
  • Expert on 3rd Party EDI websites
  • Assists with CPU scheduling, communicating directly and effectively with the Logistics Coordinator and managers
  • Completes shipping documentation as required, including coordination with our export broker and Canadian Customs
  • Responds to complaints and inquiries
  • Order and Shipping paperwork filing and retrieval as required
  • Assists with inbound drivers at receiving office
  • Ability to demonstrate safe working habits
  • Ability to demonstrate excellent work habits in line with Good Manufacturing Practices (GMPs)
  • Ability to speak, read, and write in English
  • Ability to understand, follow, and provide detailed oral and written work instructions
  • Must be Customer Focused and proficient at building interpersonal relationships
  • Excellent motivational, interpersonal and communication skills
  • Excellent Attendance Record
  • Computer literacy, especially with Microsoft Office Suite
  • Initiative – Drive for Results
  • Analytical and Problem Solving Skills
  • Ability to lift/carry up to 50 lbs. and push/pull up to 50 lbs
213

Customer Service Coordinator Resume Examples & Samples

  • Four year’ relevant experience Customer Service/Logistics fields
  • Good communication skills and organizational skills
  • Proficient in Microsoft Excel and SAP is a plus
  • Fluent in English, fluent Mandarin speaking is preferable
214

Customer Service Coordinator Resume Examples & Samples

  • Receive order issues from external parties in a professional manner
  • Resolve issues with knowledge, experience, research, and communication with internal and external groups
  • Update order in order system as necessary
  • Review dashboard for alerts on a daily (hourly) basis
  • Escalate unresolved issues to appropriate parties, including Business Managers, Customer Managers, etc
  • Investigate rules engine failures and determine appropriate course of action. Escalate unresolved rules engine issues to Customer Service Supervisor. Fill out rules engine request and submit to Customer Service Supervisor
  • Maintain client/customer criteria for handling orders
  • Update and maintain current information on prices. Ensure Sales Data Coordinator is notified on a timely basis
  • Responsible for filing documents according to Acosta policy
  • Maintain excellent working relationships with Customers, Clients and co-workers
  • If applicable, assist with Customer Replenishment (CRP/VMI). Maintain inventory data, enter order in Becton Schantz and send to customer. Manage CRP order process through delivery, as required
  • Perform special assignments for the company and/or branch and/or department as needed
  • Associates Degree preferred
  • A minimum of two (2) years previous sales support, customer service, or office administrative experience required
  • A minimum of one (1) year previous food broker experience preferred
  • Must have strong interpersonal, organizational and administrative skills, and be able to effectively communicate with others
  • Must be able to operate a calculator, computer, printer, fax machine, telephone, copier
  • Proficient in MS Office (Word, Excel, Outlook)
  • Proficiency in data/order entry and software and Becton system required
  • Must type a minimum of 60 wpm accurately
  • Must have internet access and an email address available
215

Customer Service Coordinator Resume Examples & Samples

  • Ensuring flow of products from our local Distributor to the end-customer
  • Collection of Purchase Orders from customers
  • Dealing with customer claims, goods return slip processing and issuing credit notes
  • Co-operation with 3rd party logistics services provider
  • Improving the knowledge about products
  • Co-operation intensively within organization, especially with Sales, Service, Commercial and Finance Department
  • Monitoring and taking proactive actions in relationship with Intercompany Partners
  • Rent invoicing and follow up
  • Customer Master Data
216

Customer Service Coordinator Resume Examples & Samples

  • 1-2 years of supervision/management or customer excellence experience preferred
  • Knowledge of the healthcare industry, including an understanding of, or experience with, hospital medical equipment preferred
  • Proficient computer skills, including Microsoft Office programs (Word, Excel, PowerPoint)
  • Able to stand for long periods and walk great distances
  • Able to lift and/or push 75 pounds
  • Possesses quality orientation with a “get it right the first time” attitude
  • Complies with patient privacy laws in all matters
  • Maintains and projects confidence, enthusiasm and a professional image
  • Flexible, coachable
  • Demonstrates team orientation and shows respect for others
  • Operates with a proactive approach towards safety, health and quality in compliance with all company, governmental and customer policies and regulations
  • Provides leadership and direction to delivery and processing teams to ensure successful customer experience
  • Ensures prompt and courteous service is delivered to all customers in person, by phone and communications
  • Understands and uses effective conflict resolutions skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements
  • Assists in the development of staffing and on-call schedules based on demand
  • Manages equipment inventory, par levels and supplies
  • Exercises sound time management, and handles geographic routing and prioritization to service customers
  • Trains UHS customer service staff on medical equipment cleaning, testing and inspecting and conducts in-servicing on features, functionality, etc
  • Recruits and develops customer service staff. Provides cross and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement
  • Holds self and staff accountable for completion of assignments
  • Ensures accurate and timely documentation for billing and regulatory compliance
  • Performs other assigned duties
217

Customer Service Coordinator Resume Examples & Samples

  • Experience providing customer service to internal and external customers, including meeting quality standards for customer services
  • Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one’s self in a highly cooperative and professional manner with both internal and external customers, vendors, and government officials
  • Must have working knowledge of Windows operating system and be proficient in Microsoft software applications (i.e., Word, Excel, Outlook, and PowerPoint.)
218

Customer Service Coordinator Resume Examples & Samples

  • Membership service assistance, specifically saving members in the cancellation process, as well as maintenance of suspended and frozen accounts. Suspended accounts should be 3% of total member base, and frozen accounts under 4% of total member base
  • Daily client resolution problems politely and efficiently, while always being available to clients
  • Follow procedures to solve client problems
  • Proactively and effectively communicate product features and benefits, as well as promotional information
  • Promote renewals, up-sell and sell new opportunities within existing accounts
  • Maintain expected call volume of up to 50 calls per day
  • Respond to client needs, track and monitor account activity
  • Understand company products and services
  • Providing excellent service to members/ guests by answering phone calls, setting appointments, greeting members/ guests upon arrival and selling memberships
  • Maintain pleasant and professional image
  • Able to communicate up-line information to Clinic Administrator
  • Maintaining a professional, clean, and safe environment for employees, members and guests, and developing a culture in the franchised location that embraces and reflects the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
  • Have a college degree (preferred)
  • Have previous management, marketing, and sales experience within a service or retail industry
  • Possess the ability to identify and solve problems, set goals and expectations, delegate responsibilities, and effectively interact with staff
219

Customer Service Coordinator Resume Examples & Samples

  • Build and maintain appropriate external/internal customer relationships
  • Receipt of customer orders and distribute to Production teams
  • Liaise with Production to ensure timely and accurate completion of work orders
  • Prepare and ship customer orders adhering to all shipping compliance regulations
  • Serve as a liaison between clients, outside vendors and agency departments to coordinate efficient and timely resolutions
  • To facilitate and co-ordinate enquires and complaints in a timely manner
  • Provide and coordinate outstanding customer service
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrective actions; following up to ensure resolution
  • Be accountable for actions and take ownership of tasks
  • Perform other work related tasks as assigned
  • Comply with all NOV Company and HSE policies and procedures
  • Bachelor degree in an Administration/Supply Chain discipline or similar
  • Working knowledge within a similar role
  • Computer literacy (including good command of Microsoft Office Excel, Word and Outlook)
  • Working knowledge of JDE or similar ERP system
  • Working knowledge of a production process environment
  • Fluent in French and English
220

Customer Service Coordinator Resume Examples & Samples

  • Sample order/donation order management
  • Linkages/hand-offs - Includes retail sales, distribution partners, accounts receivable, deductions and brokers (select positions)
  • Minimum of 2 years of experience in customer service with a consumer products manufacturer, grocery wholesaler, food product broker or logistics
221

Internet Customer Service Coordinator Resume Examples & Samples

  • Must be organized and able to prioritize and manage multiple tasks
  • Exhibits exceptional knowledge of company products and services
  • Exhibits strong analytical, problem solving and negotiation skills
  • Ability to calculate discounts, proportions and percentages
  • Able to work with minimum supervision and make responsible decisions
  • Possesses working knowledge of company policies, procedures and computer systems
  • Reads, analyzes and interprets business periodicals, professional journals, technical procedures and government regulations
  • Knowledge of Microsoft Office applications at an intermediate level preferred
222

Customer Service Coordinator Resume Examples & Samples

  • Evaluates customer service assignments and determines actions required
  • Customer service tasks involve analysis and new/customized approaches
  • Solves complex administrative problems requiring breadth/depth of customer service knowledge
223

Customer Service Coordinator Resume Examples & Samples

  • Minimum 1 year current experience in a professional, corporate environment - person in this role will act as a liaison between the customer and client business
  • Excellent grammar is a MUST, both written and verbal. Fluency in Spanish is a huge plus
  • Must be self motivated to work task to completion and realize sense of urgency to meet goals and deadlines
  • Must be able and willing to work successfully as part of a team
  • Sincere desire to deliver an outstanding customer experience
  • Candidates must have excellent computer skills to perform this job and produce error free work
  • Requires solid skills/experience with computer programs such as SAP, Microsoft Office, Excel, Word, and SharePoint
  • Will be responsible for taking orders (by phone) from customers and representatives. Responsibilities include: quoting prices, inventory levels, and delivery dates
  • Maintain database records of customer profiles and prepares status reports
  • Represent client in a professional manner at all times, even under pressure
  • Quality and customer focused
  • Excellent verbal and written communication skills are extremely important
  • Effective problem solver, detail oriented
  • Demonstrate time management skills and the ability to multitask
  • Motivated team player – ability to lead and participate within self-motivated work teams
  • Ability to grow within the organization
  • Proficiency with computer programs such as SAP, Microsoft Office, Excel, Word, SharePoint
  • Excellent typing and keyboarding skills
  • Proficient math skills
  • Ability to work a variety of work schedules, including holiday and weekend emergency coverage
  • Produce error free work
  • Must be flexible and willing to work any 8 hour schedule between the hours of 8:00 AM and 8:00 PM, Monday to Friday
  • Responsible for error free execution of quotes, orders, return authorizations, and other order management related activities
  • Ability to communicate product discrepancy specification information to customers
  • Build strong working relationships with both internal and external customers
  • Understand and execute contract agreements
  • Coordinate customer requirements with internal departments (i.e. Sales, Engineering, etc.) to meet customer requirements
  • Professional phone skills and written communication skills to include excellent use of grammar and sentence structure
  • Ability to flex across customers, markets, and segments to ensure timely responsiveness to customers
  • Participation in training, testing, and project related activities as required
  • Represent client to the customer in a highly effective, professional manner