Coordinator Customer Service Resume Samples
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Coordinator Customer Service Resume Samples
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MF
M Flatley
Madison
Flatley
63568 Kris Streets
Houston
TX
+1 (555) 424 4558
63568 Kris Streets
Houston
TX
Phone
p
+1 (555) 424 4558
Experience
Experience
Phoenix, AZ
Coordinator Customer Service
Phoenix, AZ
Boyle and Sons
Phoenix, AZ
Coordinator Customer Service
- Provides and advises management of entry-level Contact Center agent opportunities
- Monitor Air Traffic Control Traffic Management Initiatives and post flights delays with guidance from the System Controller and Air Traffic System Controller
- Provide support for Airport Crewleaders during flight disruptions with Customer recovery options and coordination
- Completes work assignments and priorities in Contact Center Operations
- Assist the MOD and System Controller with SOC Communications during irregular Operations
- Coordinate and communicate primary diversion city lists in accordance with Dispatch Supervision and the System Operations Center Manager on Duty
- Coordinate with Salt Lake City Support Center and Real Time Recovery for voucher/customer issues
Houston, TX
Customer Service Account Coordinator
Houston, TX
Moen-Will
Houston, TX
Customer Service Account Coordinator
- Provide exceptional customer service through professional, timely and accurate communication. Answer incoming emails and calls from retailers, Sales representatives and internal partners
- Assist and coordinate the handling of customer service support for the strategic account base as defined by Customer Service Manager and sales leadership
- Track and maintain orders ensuring accurate and timely delivery of products to accounts. Provide proactive information to stakeholders through reporting and analysis to ensure flow of delivery to customers
- Process and coordinate all sales orders from start to finish. Analyze all orders to ensure accuracy in terms and pricing, a correct address, vendor compliance, execute order changes, track product delivery, report order fill rates, and resolve inbound/outbound delivery issues
- Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external, relative to Key Accounts
- Provide assistance and follow-up on a daily basis to the Customer Service Manager, Sales Team, Product Line Managers, Distribution Centre and Logistics in any matters relative to the strategic accounts
- Permanent schedule is 10-7p.m. Will come in earlier during training
present
New York, NY
Senior Coordinator, Customer Service
New York, NY
Keeling-Schroeder
present
New York, NY
Senior Coordinator, Customer Service
present
- Coordinates projects or phases of complex projects that support department or functional initiatives; ensures that expected results are achieved within the specified timeframe and on budget
- May support the creation and management of project timelines to deliver products and programs
- Proactively identifies and implements processes to improve workflow, organization and communication
- May provide calendar support to one or more leaders and/or a team
- Meets with departmental managers to coordinate meetings, assignments and deadlines
- Provides support for meetings, trainings, seminars and activities for department
- Assists with on boarding of new partners
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Duke University
Bachelor’s Degree in Accuracy
Skills
Skills
- Ability to work with vendor and/or internal partners to resolve or improve repeated/known issues impacting the Customer experience
- Ability to actively and effectively weigh cost of an issue vs. cost of a resolution and make appropriate decisions for how to proceed
- Completes work assignments and priorities in Contact Center Operations
- Interact effectively and professionally with all levels of the Toys R Us organization and with our 3rd party services provider. This is including but not limited to the ability to communicate professionally with clarity both verbally and in writing for documentation, conveyance of customer information, customer escalations and updates
- Responsible for ensuring that Toys R Us standards are upheld with regard to quality interactions to include but not limited to regular calibration sessions and feedback with the Customer Care Assistant Manager and in partnership with the third party provider
- Participate in training sessions or store visits/interaction to ensure the customer experience is captured and understood
- Be involved in seeking out and implementing best practices in regards to customer escalation situations/concerns
- Complies with company policies, procedures, and standards of ethics and integrity
- Enhances customer engagement and collects customer feedback
- Identifies root cause solutions for Toys R Us Stores and Toysrus.com issues
15 Coordinator Customer Service resume templates
Read our complete resume writing guides
1
Customer Service Workflow Coordinator Resume Examples & Samples
- Experience in customer service or transaction processing
- Strong working knowledge of customer service processes, policies, techniques, and applicable regulations
- Proven ability to research and resolve complex, high-priority service issues in a timely, accurate, and efficient manner
- Demonstrated ability to work directly with high-priority internal and external customers
- Product specific or financial services industry experience
- Prior experience with service recovery techniques and processes
2
Senior Coordinator, Customer Service Resume Examples & Samples
- Coordinates projects or phases of complex projects that support department or functional initiatives; ensures that expected results are achieved within the specified timeframe and on budget
- May support the creation and management of project timelines to deliver products and programs
- Proofreads functionally specific materials for accuracy including copy, grammar and layout and makes appropriate edits
- May prepare charts, tables, graphs and other presentation materials to support functional work
- Proactively identifies and implements processes to improve workflow, organization and communication
- May provide calendar support to one or more leaders and/or a team
- Meets with departmental managers to coordinate meetings, assignments and deadlines
- Provides support for meetings, trainings, seminars and activities for department
- Serves as primary point of contact for both internal and external inquiries and responds or escalates as appropriate
- Assists with on boarding of new partners
- Coordinates administrative tasks and projects such as tracking budgets, invoice coding, tracking travel expenses, generating reports and identifying variances, updating databases, etc
- May manage large mailings or distribution of materials
- Schedules or coordinates business travel as needed
- Serves as a knowledge resource to department or function
- Organizes and maintains filing systems, both electronic and physical
- May sort and distribute mail
- May order and replenish department/team supplies
- Maintains regular and punctual attendance
- Project related support or equivalent (3 -6 years)
- General office administration (3 -6 years)
- Fast-paced environment (3 -6 years)
- Customer service (3 -6 years)
- Ability to set priorities, meet deadlines and manage multiple projects in a fast-paced, changing environment
- Ability to make recommendations on changes in approach, concepts and the design of solutions as a team member
- Ability to work independently and make decisions with minimal supervision
- Ability to build relationships cross functionally
- Ability to deliver excellent customer service
- Ability to handle confidential and sensitive information with a high level of professionalism and composure
- Knowledge of general office administration, procedures and equipment
- Intermediate proficiency in Microsoft Office Suite
3
Coordinator, Registration & Customer Service Resume Examples & Samples
- Responding to participant inquiries (email & telephone)
- Working with Event Management to accurately address the questions and concerns of participants
- Preparing paperwork, supplies, and signage, and working with the Expo and Event Management teams to prepare for events
- Travel to events and support Event Management
- Post Event Wrap up and dealing with issues surfaced from events
- Excellent verbal and written (spelling, grammar and syntax) skills
- Ability to prioritize assignments including
4
Customer Service / Distribution Coordinator Resume Examples & Samples
- Facilitate the flow of EDI information and collaborate in researching and resolving discrepancies
- Work in conjunction with Buyers and Sales Directors to manage the flow of the product from the factory all the way to our customers
- Run inventory and shipping status reports
- Manage in the system transfers of merchandise between different locations and/or customers
- Send shipping documents and instructions to collaborate and monitor the timely execution
- Research and dispute traffic related charge backs
- Handle inquiries from Associates and Buyers on availability of stock items
- Notify customers of cancellations and past cancel goods. Coordinate efforts with EZCO team to apply discounts
- During and prior to selling campaigns, assist with sample check-in; organizing swatches and color copies for customer orders and assist Sales Team with accounts during market appointments
- Bachelor Degree in related field
- 1 year full-time and/or internship related experience
- Enthusiastic self starter with strong knowledge of the luxury and fashion industry
- Strong computer skills (Microsoft Word, Excel, PowerPoint, Outlook)
- Excellent communication, interpersonal and follow-through skills
5
Customer Service & Payment Coordinator Resume Examples & Samples
- Customer Service Program Management–
- Experience in customer service or ecommerce a plus
- Aptitude for learning eCommerce systems such as OMS, and Business Intelligence
- Demandware knowledge is a plus
- Organization skills and ability to use initiative while working in a fast paced environment are a must
- Excellent verbal communication skills with the ability to communicate clearly, effectively and appropriately with colleagues, suppliers and others at all levels
- Strong Analytical skills to measure, manage, analyze and report on KPI's
- Self motivated with an ability to independently resolve problems that require in depth investigation and/or research
6
Productivity Specialist Coordinator Customer Service Associate Resume Examples & Samples
- Proficient with ongoing follow up and follow through by monitoring and validating daily activity of the field workforce
- Accountable for maintaining service back logs to meet service agreements
- Accountable for establishing strong professional relationships with Service Technicians, Installers, Inspectors, Sub Contractors and Service Team Managers to ensure robust service delivery for our customers
- Apply established relationship to partner with the Sales & Service Office (SSO) personnel to delivery Tyco Integrated Security vision, mission and values
- Liaison between our external customers and all internal personnel including but not limited to SSO personnel, technicians, and other various departments within Tyco Integrated Security
- Create, modify and direct technicians service schedules to ensure optimal productivity and customer commitments are met
- Coordinates Third Party Vendor Meets
- Responsible for providing daily reports to NDC and SSO Management. Continuously reviews reports received, taking necessary action based upon details provided
- Relied upon to be the primary support for answering both internal and external customer inquiries to maximize customer satisfaction
- Accurately and quickly utilize computer-based systems as necessary
- Follow all policies and procedures required per SOP
- Participates and succeeds I job-related training sessions and seminars as required
- Attend required staff meetings
- Exhibits conduct in accordance with all expectations of any and all policies and procedures pertaining to employment
- Maintains prompt and regular attendance
- Subject to mandatory overtime and/or holiday scheduling as business needs dictate
- Perform additional related work as required based upon business needs
- Effectively communicates in a professional manner with a diverse population through all methods of communication
- Reacts and thinks quickly and effectively in difficult situations
- Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of polices and procedures
- Follows written and oral instructions / direction
- Multi tasking in various situations
- Current NDC Inbound Experience Required
- Able to type 20 words per minute
- Able to communicate concisely and clearly
- Able to handle negative or irate customers and give feedback calmly without reacting emotionally or negatively
- Able to work independently with little or no direction from team manager
- Able to maintain high degree of accuracy
- Able to shift priorities quickly
- Able to perform two cognitive tasks simultaneously
- Must be at least 18-years old
- Able to pass background check and meet state security licensing requirements
7
Customer Service Planner / Coordinator Resume Examples & Samples
- Fully utilising the Installation, Planning & Tracking system (IPT) for planning and tracking purposes
- Manage all inbound and outbound telephone activity via a call centre system
- Maximise engineer productivity through optimising the utilisation of available resource
- Utilise in-house & sub contractor resource where available, fully for both planning and with a view to minimising downtime/lead times
- Ensure the material ordering in a timely manner for customer visits
- Support in-field activities which the Planner can impact
- Early warning of likely service level deterioration and escalate as appropriate
- Timely call to customer to advise of any engineer unavailability with a view to rescheduling
- Utilise and monitor available systems to track job status and stock
- To liaise with appropriate managers on any planning and risk situations which impact the engineers
- Ensure engineer’s job pack information is available using the IPT texting process
- Proven experience of managing customers effectively
- PC literacy, including knowledge of Microsoft office
8
Coordinator Gateway Customer Service Resume Examples & Samples
- Monitoring acceptance, planning, and accommodation of all American Airlines Cargo products to ensure compliance
- Identifying and communicating potential operational issues to other work groups and assisting with resolution
- Responding to phone calls and emails in a professional and timely manner
- Assisting with special projects from HDQ and local management team
- Has strong multi-tasking, prioritization and organization skills
- Is a great team player with a positive, can-do attitude and projects a positive outlook
- Consistently performs at their highest potential and delivers great results
- Has an ability to learn quickly and is adaptable in a changing business environment
- Has a strong knowledge of American Airlines Cargo products and understanding of the cargo industry is highly desired
- Has Cargo Terminal Operations, Cargo Sales or Cargo Reservations experience
- Has a working knowledge of SABRE FRT system
- Must be able to secure appropriate airport authority and/or US Customs security badges
9
Productivity Specialist Coordinator Customer Service Associate Resume Examples & Samples
- Accountable for establishing strong professional relationships with Service Technicians, Installers, Inspectors, Sub Contractors and Service Team Managers to ensure quality service delivery for our customers
- Liaison between our external customers and internal personnel
- Ability to communicate professionally with executive level customers and team members
- Able to work under tight deadlines
- The ability to make business decisions within guidelines but without direct oversight
- Coordinator, Dispatch, Logistics, Scheduler, or Inventory/Materials management experience preferred
- Able to type 30 words per minute
- At least 1yrs experience using MS Excel/Office products
- Able to pass background/drug screen and meet state security licensing requirements
10
Customer Service Account Coordinator Resume Examples & Samples
- Provide exceptional customer service through professional, timely and accurate communication. Answer incoming emails and calls from retailers, Sales representatives and internal partners
- Assist and coordinate the handling of customer service support for the strategic account base as defined by Customer Service Manager and sales leadership
- Track and maintain orders ensuring accurate and timely delivery of products to accounts. Provide proactive information to stakeholders through reporting and analysis to ensure flow of delivery to customers
- Process and coordinate all sales orders from start to finish. Analyze all orders to ensure accuracy in terms and pricing, a correct address, vendor compliance, execute order changes, track product delivery, report order fill rates, and resolve inbound/outbound delivery issues
- Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external, relative to Key Accounts
- Provide assistance and follow-up on a daily basis to the Customer Service Manager, Sales Team, Product Line Managers, Distribution Centre and Logistics in any matters relative to the strategic accounts
- Run, analyze and explain order management reports. Lead and coordinate open order & post buy reports with Sales Representatives
- Work with internal partners of supply chain to ensure all orders are processed to meet customers’ delivery expectations
- Following specified account terms and existing Company policies, procedures and programs ensuring accuracy for all Key Account order commitments, relative to terms, pricing, product information, stock availability, routing, product delivery, UPC codes or any other agreed upon specialty services, handling and/or compliance guidelines
- Exceptional administrative, communication, interpersonal, organizational and time-management skills
- Strong proficiency in software packages including Excel, Microsoft Word and Outlook
- Strong proficiency to communicate with people on different levels inside and outside of the organization
- Strong proficiency with SAP, EDI, Manhattan, B2B or other end to end ERP system
- Excellent command of English, written and oral
- Strong analytical skills in reviewing reports, trends
- Proactive planning and problem solving skills
- Ability to embrace change and adapt
- Able to work in a team setting and also work independently
- University or College Degree preferred
- 2 years’ experience of Customer Service, Sales Coordination or Supply Chain Expert
- 2 years’ experience of SAP or similar ERP system
11
Customer Service & Outbound Logistics Coordinator Resume Examples & Samples
- Work closely with customers to receive and confirm orders
- Coordinate bulk truck load outs to ensure timely deliveries
- Work to maintain and confirm appropriate paperwork for bulk truck shipments
- Be available off shifts and weekends to receive calls from plant personnel and customers. Weekend hours may be required depending on business needs
- To constantly be aware and strive to maintain the safest work environment possible
- File claims, as needed, with carriers
12
Customer Service Stockroom Coordinator Resume Examples & Samples
- Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met
- Embraces Practical Process Improvement (PPI) methodologies
- Represents Thermo Fisher Scientific at all times throughout customer locations, professionally and positively
- Must maintain Thermo Fisher Scientifics’ Four-I Values
- Experience in laboratory setting or services preferred; experience in GLP/GMP environment a plus
- Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site
- Must possess strong communication skills and customer focus to deliver excellent customer service including maintaining a professional appearance at all times
- Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary
- Must possess strong analytical skills to reconcile various reports to ensure customer requirements are met
- Must possess the organizational skills to multi-task and meet deadlines as needed
13
Executive Coordinator, Customer Service Resume Examples & Samples
- High-school diploma required; some college preferred
- Prior experience required in customer relations
- Must be able to maintain strict confidentiality
- Working knowledge of Microsoft Office required, with emphasis on Excel and Word
- Excellent written, verbal and interpersonal skills
- Ability to adapt, implement and support change
- Ability to work with minimal supervision
- Well versed in company policies and procedures
- Detail oriented
- Must be able to uphold Choice’s Values & Performance Principles of communication, collaboration, performance excellence, sense of urgency, openness to new ideas, inclusion & diversity, integrity, customer focus, and respect
14
Customer Service Claims Coordinator Resume Examples & Samples
- Knowledge and experience in import/export business
- Computer experience required to include ERP, data entry, Microsoft Outlook and Office
- Spanish speaking preferred
15
Coordinator Customer Service Policy & Procedure Resume Examples & Samples
- Test the functionality of currently used airport systems (QIK CHK, GateReader, Sabre) which interface with airport automation
- Ensure functions work properly and meet all AA business requirements for customer check-in, seat selection, boarding pass/bag tag issuance, gate/ticket functions, operations, load planning, flight closeout, OneWorld, and third party handling
- Perform testing on applications, review business requirement documents, write test scripts, troubleshoot issues
- Thorough knowledge of QIK CHK, GateReader, and Sabre
- Must be proficient with ACS functionality and all aspects of AA operations
- Previous airport experience preferred
- Willing to work extended hours when necessary to meet critical testing deadlines
- Self-motivated team player
- Test script writing, MS Office and TFS proficiency.
16
Customer Service / Inside Sales Coordinator Resume Examples & Samples
- Outbound prospecting calls for sales growth
- Outbound courtesy calls for maintaining sales
- Outbound quote follow up calls in an attempt to close the sale
- Qualify customers and provide price quotes for material needs
- Qualify customers and review account pricing for orders placed daily
- Provide technical product knowledge for design professionals and customers
- Assist customers with generating material lists
- Interface with various groups in scheduling orders
- Manage all customer service issues and initiate any credits due
- Needs high math aptitude Sq Footage (to assist customers when ordering)
- MUST have high ability to multi-task
- Ability to read building drawings a plus
- Bachelor's degree is desirable, but not required
- MUST have HIGH level of organization skills
- 5+ years of construction products sales experience a plus, but not required
- Demonstrable evidence of business acumen
- Proficient in the use of Microsoft Outlook, Word, Excel
- Project / Negotiation management skills
- Strong oral and written communication skills are required
17
Customer Service RMA Coordinator Resume Examples & Samples
- In-process, assign, and track customer returns through quality database (TIPQA) and other database driven systems. This includes but not limited to confirming warranty information, emailing, calling, and visiting customers
- Assigning RMA (Return Material Authorization) numbers, completing appropriate RMA forms and keying in pertinent data regarding customer repair problems
- Provide labor and material quotation to customer via the ERP system
- Interface with customer throughout process with updates, questions or request for approval to perform work
- Process, categorize, and answer customer emails and telephone calls, resulting in high quality service
- Excellent communication skills - this role requires the ability to deal with customers and handle difficult situations professionally, on the phone, by email and in-person
- Verify data integrity throughout the entire process
- Develop metric reports for non-conformances and customer complaints
- Manage and maintain RMA Material Stock – spares, components and LRU’s
- Communicate with vendors for return of broken equipment
- High School diploma required, AAS preferred
- A minimum of three (3) years’ of direct customer support/service experience in a professional office setting, preferably in a technical product environment
- Ability to efficiently utilize word processing (MS Word) and spreadsheet software (MS Excel) required
- Proven data entry skills
- Knowledge of ERP systems and other database tracking tools is highly desired
- TipQA knowledge similar quality tracking system is desired
18
Customer Service Installation Coordinator Resume Examples & Samples
- Manage installation service requests for the ULS division ensuring installations are performed timely and meet customer expectations
- Oversee the service installation process from time of order acceptance through installation and training completion
- Directly interface with customer to coordinate lab readiness and schedule installation. Establish confirmation communications with the customer as well as post installation courtesy calls
- Coordinate and track installation time line with Sales, Order Entry, Field Service Engineer and Center of Excellence and Call Center
- Ensure Order Entry has accurate lab ready dates in SAP to signal factory to ship
- Ensure training and application support activities are coordinated and scheduled prior to installation, based on the target installation date
- Facilitate escalation of issues to application support or factory if necessary. Drive customer solution
- Develop and update applicable work instructions ensuring they are in compliance with ISO requirements
- Ensure applicable documentation is received and recorded
- Ensures key data for installation work orders is complete and accurate in SAP
- Work with Finance to ensure month end revenue recognition is maximize via reporting on open installation time lines
- Develop Key Process Indicators (KPI)
- Recommend process improvement utilizing Practical Process Improvement (PPI) methodology for assigned work areas
- Maintain and distribute key reports for Field Service Engineers related to open work orders
- Associate or Bachelors degree preferred
- Minimum 3 years prior experience working in customer service or in a scheduling function
- Experience developing and maintaining spreadsheets in Microsoft Excel is a must
- Must possess communication skills, written and verbal, to clearly express his or her ideas, share technical information, communicate well with customers and various levels of the organization, write procedures and develop plans
- Must possess analytical and critical thinking ability to be able to evaluate, interpret information and procedures, to make timely decisions while functioning in a fast-paced, changing work environment
- Must possess organizational skills to meet deadlines and assist staff in multi-tasking
- Must be able to apply sound judgment and decision-making skills in dealing with a variety of routine and non-routine issues
- Must be self-motivated, stress and pressure resistant, as well as a quick learner
- Intermediate proficiency in computer applications: i.e. Microsoft Word, Outlook, Visio and Adobe Acrobat. Intermediate Excel skills is a must
- Ability to solve problems and work independently
- Ability to produce accurate high quality work with attention to detail
- Ability to work well both independently as well as within a team environment
- Ability to work overtime as dictated by work load
19
Program Coordinator, Records Customer Service Resume Examples & Samples
- Serves as a lead for customer service delivery at the customer service windows; assists staff members with registration document processing and with problem solving; answers questions and refers students and staff members to appropriate departments as needed; ensures excellent and timely customer service delivery to students, staff, faculty and parents
- Monitors compliance of established registration policies, procedures and assists with training as needed
- Responsible for planning and monitoring appropriate staff coverage for entire office—customer service window, transcripts window and main phone line
- Supervises the undergraduate student worker staff; monitors performance, and conducts performance reviews
- Creates and maintains student work schedules
- Trains new student workers, both undergraduate and graduate to handle registration and transcript requests at the customer service window
- Responsible for processing Change of Personal Information requests
- Responsible for managing RegHelp, the department mailbox for email inquiries and ensuring that all emails receive appropriate and timely responses
- Responsible for working various registration reports, including but not limited to, the Undergraduate Enrollment in Graduate Courses report, the Cross Campus Enrollment report and the Universal Cancellation report
- Serves as a backup for various office tasks, including but not limited to, daily preparation of the bank deposit, processing of complete withdrawals, including medical withdrawals, and course change requests
- Assists with the development of new registration processes to improve or enhance registration procedures by providing input and testing new processes
- Serves as a representative of the Office of the Registrar in providing training to departments as requested regarding registration policies and procedures
- Assists with training of Registration and Transcripts Office staff members regarding
20
Coordinator, Logistics & Customer Service Resume Examples & Samples
- Obtain a comprehensive understanding of multiple and concurrently occurring new and ending deals, record and maintain the deal details within various Rail systems, and provide regular updates to all participants in the deal process
- Coordinate and expedite the applicable process flows for multiple new deals and ending deals. This includes closely monitoring and reacting to the performance of the internal legal documents and treasury groups as well as with the sales and mechanical teams, and the customer to ensure the deals are progressing according to plan
- Coordinate and assist with the development of New Deal and Off Lease Project plans and the efficient and effective execution of these plans to ensure on-time delivery of cars
- Plan, record, and communicate rail equipment movements for new deals, off-lease, bad-orders, in/out of storage, and scrap. Coordinate with the Mechanical team, customer, and the Freight Transportation Specialist on the equipment destination and route to facilitate the setup and monitoring of watch events
- Deliver appropriate billing instructions to railroads/rail carriers, repair shops and customers, and create associated bills
- Control the logistics of cars changing service, cars moving between storage facilities and rail repair shops or scrap, and from rail repair shops into customer service. Interact with the various Class I railroads and Short lines and their proprietary systems to troubleshoot and rectify logistics issues and ensure timely and accurate arrival and departure
- Initiate and monitor scrap car movements and confirm arrivals with scrap facilities, select and communicate appropriate off-lease dates with lessees, and communicate the arrivals with Rail Transportation Specialist
- Provide sales support to the department by fielding customer questions or service issues, providing information and initiating follow-up on customer leads, and developing and maintaining an efficient communication system on customer-resolutions
- Provide analytical and data support in such areas as weekly/monthly budget review, pricing communication, product line support and preparation of customer plans, presentations and programs
- Work closely with the Sales Team to prepare, update, and circulate sales and customer reports, assist with Sales meeting agendas and coordinate of other projects associated with the Sales department
- Initiate and maintain deal and customer information in the CRM database and BaaN throughout the deal life cycle
21
Customer Service Program Coordinator NGO English Resume Examples & Samples
- Performs quality audit on queries handled by team members and provides actionable feedback for improvement
- Analyses feedback received from the customer
- Reviews team members overall performance in the customer service area and provides constructive feedback during regular 1:1’s and on an adhoc basis
- Acts as first point of contact in the customer service area
- Minimum 3 years experience in customer service in international environment
- Fluent command of English with exceptional written communication skills
- Ability to influence and encourage team members to apply best practices
- Experience in providing constructive feedback
- Passionate about rescuing relationships with customers with ability to adapt/respond to different types of characters and issues
- Experience in working in an environment with strong focus on quality
- Familiarity with ticketing systems and their best practices
- Experience with data analysis & reporting
- Strong presentation skills, including experience in training others
- Ability to recognize when a task should be escalated / completed with urgency
- Attitude to view problems as issues to be solved rather than obstacles
- Intermediate MS Excel/Google Sheets skills
- Team player and willing to progress in a rapidly changing environment
- Professional and patient attitude
- Strong sense of ownership of assigned tasks & ability to work with minimal supervision
- Ability to multi-task, prioritise, and manage time effectively
- Quick learner with a desire for continuous improvement
- Passionate about what you do
- Strong analytical/ Excell skills
- Strong interpersonal/customer service skills
- At least 2-3 years of experience in a customer service / analytical position
22
Customer Service Data Coordinator Resume Examples & Samples
- Minimum Associate’s degree, preferably in Electrical or mechanical engineering
- Minimum of 2 years of experience in related work, involving data collection, organization, reporting and administration
- Previous experience in automotive industry is preferred
- Candidate must have working knowledge of Microsoft Office tools including Excel, Word, Outlook and Power Point. Experience with Microsoft Access is preferred
- Ability to work effectively within a matrix environment
23
Customer Service / Shipping Coordinator Resume Examples & Samples
- Must have a High School Education Diploma or GED
- Experience with customer service including detailed data entry
- One (1) year or more of experience in warehouse and/or manufacturing setting
- Experience using Microsoft Word, Excel, PowerPoint and Outlook
- Willing and able to work any shift, holidays, weekends and overtime as needed
- Willing and able to work in a Manufacturing office environment
- Experience with inventory documentation and reports
- Experience with pivot tables and v-lookups
24
Customer Service Work Flow Coordinator Resume Examples & Samples
- Work direct all Electronic Banking employees to include management assistance in the performance appraisal process, conducting staff training, identification of processing bottlenecks and providing back-up coverage on all Department functions/assignments
- Provide back-up on all second and third shift duties and assignments, as needed
- Ensure that all employees' work assignments are distributed equitably in order to meet established processing deadlines
- Ensure that all department work products are completed in an accurate and timely manner through the periodic auditing of functional assignments
- Work direct customer service duties and responsibilities to ensure timely, professional, and accurate communication with the Bank's commercial as well as retail customers
- Inform management of any processing delays or customer complaints in a factual and timely fashion
- Provide detailed reporting of fraudulent and/or suspicious activity to management and file QAR's as per Bank Policy
- Prepare timely problem management reporting as well as overall Bank notification of ACH processing delays which impact departments outside Electronic Banking
- Provide on-going functional and system training to staff as they are assigned new duties, etc. Identify, document and inform management of employee performance problems as they occur
- Assist in the performance appraisal process by providing management with a written evaluation of each employee, as requested
- Interface and problem-solve computer operation, technical support, application development, and Federal Reserve issues, as they occur
- Seek management's assistance and guidance, as needed
- Integrate risk management philosophies and procedures into the Operation through the on-going education and training of staff as the issues evolved and are developed
- Typically requires 2 or more years of direct technical, HOA experience and/or demonstrated ability to perform the most complex duties
- Prior call center service experience and/or branch teller experience is highly desirable
- Treasury management experience is a plus
- Must be a team player who values accountability, integrity, quality, and the ability to meet deadlines
- Able to work independently with maximum efficiency
- Flexibility and willingness to work any schedule
25
Customer Service Project Coordinator Resume Examples & Samples
- Maintain a consistent focus on the Customer Experience; contact Enterprise customers (via telephone and email) to coordinate installation services
- Project coordination of services installation orders and act as the primary point of contact for questions from internal/ external customers, and fields inquiries regarding project status or project escalations
- Comprehend the Installation Statement of Service Sold (ISOSS) and articulate the service specification and project timelines to the customer
- Ensure accurate project documentation is recorded and timely communication/updates provided to all relevant stakeholders
- Proactively identify potential issues and drive resolution to avoid customer impact and facilitate continuous improvement
- Build and sustain effective communications with all stakeholders and cross-functional teams in an effort to maximize the customer experience
- Coordinate/facilitate communications between client and key resources on the project team
- Up to 2-3 years’ experience in customer support and coordination
- Language fluency in English + one of these languages: French, German, Italian, Dutch & Spanish (verbal and written)
- Strong customer focus and excellent communication skills
- Good time management and multi-tasking skill
- Independent thinking and effective problem solving skills
- Ability to comprehend the installation Statement of Service sold and articulate the service description/ project to the customer
- Ability to successfully reach project objectives while remaining within budget
- Experience in technical project management (in the deployment of infrastructure projects for medium-to-large size enterprise data centers)
- Hardware and data centers knowledge is advantage
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Customer Service Account Coordinator Resume Examples & Samples
- Handle all incoming calls in a timely, professional, courteous manner
- Must be a confident, team oriented person, and enjoy working in a fast paced environment
- Ability to multi-task (data entry, telephone calls)
- Ability to resolve service issues in a timely, independent manner
- Posses excellent verbal and written communication skills
- Will work directly with clients for quotes on shipments
- Expected to handle order entry/data entry of all shipment specifics with 100% accuracy
- Responsible for overseeing movement of shipments from the time of pickup to delivery (dispatch, routing, tracking, costing, rating, confirm delivery, and invoice)
- Will assist our accounting department by providing backup information as necessary
- Create and maintain relationships with clients and vendors
- Handle reporting for specific metrics of assigned accounts
- Participate in cross training and continuous skill development
- Must be able to occasionally work weekends and after-hours during peak times (this is rare and advance notice is given)
- Permanent schedule is 10-7p.m. Will come in earlier during training
- 2+ years freight forwarding experience
- Ability to type; 10-key a plus
- Intermediate-level experience with Excel
- Ability to multi task under strict deadlines
- High degree of accountability and confidentiality
- Self-motivated and very detail oriented
- Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
- Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
- Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
- Ability to effectively organize, prioritize, multi-task and manage time
- Demonstrated accuracy and productivity in a changing environment with constant interruptions
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions
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Coordinator Customer Service Resume Examples & Samples
- Provide support for Airport Crewleaders during flight disruptions with Customer recovery options and coordination
- Communicate with BlueCity leadership and Operations Crewmembers on a daily basis to ensure our Customers’ needs are met
- Support and coordinate offline flight disruptions for customer recovery, including but not limited to; fuel, hotels and ground transportation
- Monitor Air Traffic Control Traffic Management Initiatives and post flights delays with guidance from the System Controller and Air Traffic System Controller
- Adjust capacity on JetBlue flights as required for equipment changes utilizing Sabre Sonic Inventory (SSI)
- Create extra section flights as needed in Sabre Qik Sched
- Responsible for updating Estimated Time of Departure (ETD) and flight information in Sabre Movement Control
- Ensure that Crew Support is informed of any cancelled, delayed or diverted flight(s)
- Build flight disruptions, flag daily group bookings and annotate Red Zone and Fleet launch flights utilizing Sabre Movement Control
- Coordinate and communicate primary diversion city lists in accordance with Dispatch Supervision and the System Operations Center Manager on Duty
- Coordinate with Salt Lake City Support Center and Real Time Recovery for voucher/customer issues
- Monitor, log and communicate missing OOOI times, flight disruptions and Tarmac Delays
- Assist the MOD and System Controller with SOC Communications during irregular Operations
- Minimum Experience and Qualifications
- High School Diploma or General Education Development (GED) Diploma
- Two (2) years previous airline experience
- Able to work under pressure in a team environment
- Able to handle multiple tasks in a fast-paced environment
- Pass a ten (10) year background check and pre-employment drug test
- Legally eligible to work in the country in which the position is located
- Preferred Experience and Qualifications
- Previous Coordination/Gate Management experience
- Knowledge of Sabre software
- Regular attendance and punctuality
- Potential need to work flexible hours and be available to respond on short-notice
- Well groomed and able to maintain a professional appearance
- When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
- Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
- Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
- Identify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))
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Customer Service Longstanding Coordinator Resume Examples & Samples
- Monitor Saudi Longstanding containers
- Make sure longstanding notifications are sent to all customers for shipments not cleared as per SOP
- Check performance reports for new shipments for customers with existing longstanding containers and arrange with counter colleagues to hold them until the old shipment(s) is cleared
- Identify cargo for salvage and involve salvage supplier and claims department when required
- Detention billing to consignees for shipments above 30 days
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Customer Service & Logistics Coordinator Resume Examples & Samples
- Ensure fulfillment of orders through effective information exchange with customers, sales and internal and external shipping contacts
- Proactively identify and present ideas to improve team performance and customer satisfaction
- Research customer’s issues/inquiries independently and engage the appropriate department for resolution
- Enter and follow-up on sales orders, credits and billing issues with the appropriate departments and advise the customers of status
- Utilize reporting tools to accurately monitor logistics and exchange information with appropriate parties
- Learn and understand customer’s accounts, products and their ordering schedule to help aid in production planning
- Contact and follow-up with customers regarding their forecast and product needs
- Contact customers about changes to their order and delivery details
- Work closely with Sales Managers to coordinate appropriate actions to increase sales
- Participate in weekly sales calls, forecast meetings and production scheduling meetings as needed
- Determine rail car and truck needs on a weekly basis and schedule with the carriers accordingly
- Perform other duties as requested by department
- Demonstrated ability to work effectively with internal and external contacts
- Write, speaks and presents clearly and succinctly
- Proven ability to juggle multiple competing tasks and demands
- Proficient working knowledge of ERP systems (SAP, Oracle etc.) & MS Excel
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Customer Service Export Coordinator Resume Examples & Samples
- Process and coordinate all orders received via E.D.I. system, telephone, mail or otherwise, following existing Company policies, procedures and programs
- Assist customers and consumers with various information requests (order tracking, stock availability, retail prices, purchase prices, discounts, delivery dates, claims and returns questions etc.)
- Handle shipping/customs documentation and inspection as per the customer and country regulation
- Ability to contribute to a team environment
- Strong Microsoft Office skills are essential
- Relevant Qualification/Diploma in Logistic or Export an advantage
- Minimum of 3 years’ experience in sales, supply chain, logistics and/or customer service environment
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Customer Service Brand Coordinator Resume Examples & Samples
- Highly motivated with strong resiliency
- Enjoys a fast paced environment and comfortable making decisions
- Highly organized and able to manage tight project deadlines for multiple orders
- Professionally developed written and verbal communications skills
- Strong problem solving and mathematical abilities
- Team player that understands the value of developing relationships within the company and with customers
- Strong negotiator for the best outcome for the customer and Metl-Span
- Meticulous and accurate without sacrificing deadlines
- Excels at time management and setting priorities
- Personal commitment to ongoing learning to build product knowledge, product nuances, and understand of the organization and our goals
- Excellent computer skills with multiple types of software
- Comfortable with phone calls and high volume email
- 1-2 years professional experience
- College graduate preferred
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Coordinator, Int, Customer Service Resume Examples & Samples
- Order entry for all customers within assigned region
- Interact with various internal departments as it relates to order processing to ensure ship dates are met. (Account Receivable, Credit Dept, Advertising Dept, Purchasing, Production, Brand teams, R&D, QA/QC, Distribution Centers, Traffic, Sales)
- Heavy e-mail communication with customers throughout order fulfillment process
- Provide all necessary shipping documents to customers, including Certificates of Analysis, Commercial Invoices, Packing Lists, etc
- Communicate with customer regarding product and/or shipment complaints (Liaise with QA and Traffic) and process credits when approved by the Regional VP
- Obtain USDA Certificates for customers when needed
- Maintain customer profiles
- Maintain and periodically archive correspondence file
- 1-3 years Consumer product customer service experience preferred
- International supply chain experience a plus
- Bi-Lingual a positive, language dependent on Region
- Strong Excel skills are critical
- Strong written and verbal communications skills
- Must have professional interpersonal skills, work ethic and character and be highly committed to delivering exceptional customer service
- Must have well developed planning, organizational and analytical skills with the ability to effectively multi-task
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Customer Service Logistics Coordinator Resume Examples & Samples
- You have at least 1 year general aircraft support related experience
- You have basic knowledge of the aviation training industry
- You have basic knowledge of corporate aircraft types
- You have basic knowledge of aircraft flight characteristics
- You are proficient using computers and Microsoft Office Suite
- You have the ability to use or readily learn Inventory Management software and simulator/navigational computational systems
- You have basic proficiency with iPad and Apple iOS
- Associates Degree in Technology Curriculum - preferred
- Aircraft maintenance experience - preferred
- Parts, logistics, and/or material support experience - preferred
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Customer Service & E-commerce Coordinator Resume Examples & Samples
- Ongoing customer service and logging for e-commerce brands
- Daily inventory sync and merchandising of products on e-commerce sites
- Act as liaison between our warehouse, production, marketing and buying teams
- Coordinate and execute new product uploads on a weekly basis
- Microsoft Office: Excel, Word
- Google Applications: email, calendar, Docs, Sheets, Slides
- 1+ years of professional work experience
- AA or BA/BS
- Previous customer service and operations experience in apparel industry
- Experience with AIMS and/or Shopify
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Customer Service Claims Coordinator Resume Examples & Samples
- Create a claim to track the status
- Contact parties involved to acquire information about the vehicle’s condition at each point
- Work with all parties involved to reach a resolution
- Assist insurance adjuster in settling claim
- Acquire photos of damage and estimate
- Communicate with parties involved on status and what is needed to proceed with claim
- Make payment arrangements once settlement is reached
- Assist others in department as needed
- Make arrangements for payment to customer and collect payment from vendor
- High School diploma or equivalent experience
- 1-3 years of related customer service experience; 1 or more years claims handling experience, or equivalent training required
- Basic understanding of insurance principles including coverage and terminology preferred
- Written skills to compose clear, succinct descriptions when posting files and drafting correspondence
- Excellent telephone communication skills, as well as typing skills required
- Strong knowledge of Microsoft Excel, Word, and Outlook
- Capacity to multi-task in a fast-paced work environment
- Effective and persuasive communications skills
- Addresses conflict calmly, directly and diplomatically
36
Customer Service Administrative Coordinator Resume Examples & Samples
- Review and understand Client Manuals, Protocols and Requirements
- Evaluate samples in accordance with Regulations and client Manuals and Protocols
- Prepare proposals for Clients in accordance with Intertek Policy and Procedures
- Ensure information provided and indicated in the System used by Intertek is accurate and in accordance with Intertek Guidelines and Customer requirements and agreement
- Ensure testing requirements and information provided are accurate and clear prior to releasing samples to the labs
- Prepare Datasheets to be submitted to the lab
- Type final reports in accordance with Intertek Guidelines and/or Client Manuals or Protocols
- Reviews test reports prior to, and after final draft is complete, for accuracy and precision
- Ensures that all processes and procedures are completed, Intertek quality standards are met
- Assist Customer Service in other responsibilities assigned
- Perform other work as required
- General computer knowledge. Web-based computer program experience preferred
- Excellent PC, MS Ofice, Excel, Outlook and typing skills
- Handles stressful situations and deadline
- Ability to problem-solve effectively
- Must have proactive and positive attitude
- Must be detail oriented
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Customer Service Rep / Case Coordinator Resume Examples & Samples
- Review correspondences and/or inquiries from the health plan members to determine needs and accelerate the process based on circumstances
- Conducts telephonic outreach activities for members who have been prescreened as potentially eligible for the Medicare Savings Programs
- Completes MSP applications for members and insure that application packages are prepared for mailing to member on daily basis
- Follows up with members to encourage them to return completed application, required verifications, and notices of actions from the state
- Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review
- Completes applications and correct discrepancies
- Meets quality standards by ensuring proper phone etiquette and adherence to scripts, make accurate and descriptive MMS documentation and properly complete cases. Ensuring accurate and descriptive MMS documentation is made on all cases and case document tab is updated for all documents received
- Contribute to the department’s success by succeeding at departmental production and quality goals
- Reach team and individual career growth objectives
- Acknowledge, follow-up, and close out correspondence and/or inquiries as assigned
- Stay informed with current knowledge of state and federal regulatory requirements
- Comply with all company and department operational guidelines and policies
- Participate in Altegra Health staff and operational development programs as assigned
- Must have a High School diploma or GED. Associates degree preferred with a focus in Health Care Administrative, Business, or a related field from an accredited college or university. Verifiable experience which demonstrates the ability to perform the functions of the position
- Must have 4+ years of professional call center experience
- Demonstrates patience and empathy
- Business demeanor and skills with the ability to communicate effectively (verbal, written and listening skills)
- Ability to successfully market, and promote company services in an outbound call center (production driven) environment
- Professional behavior with courteous, polite and energetic qualities
- High commitment to accuracy, high quality work, and detail-oriented
- Must be driven and motivated to exceed individual and team goals
- Able to learn and adapt to changing environments, applications and software
- Experience with the health care industry. Prefer general knowledge of Medicare, Medicaid, and Managed Care
- Knowledge of MS Word, Excel and Outlook
- Bilingual is a plus (English/Spanish)
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Customer Service Workflow Coordinator Resume Examples & Samples
- Compiles various custom reports required by customer contracts
- Monitors reports to resolve order issues related to invoicing or subsequent renewal process and to resolve order issues related to authentication of products, either internal or external platforms
- Reassigns cases for MVA accounts to the CS territory rep, providing a deeper level of knowledge in handling the case quickly and accurately
- Researches and distributes complex orders that cannot be submitted through Order Cloud
- Researches and interprets non-order cases received that should be reassigned to other areas within the organization (vendor forms, remittance, content, etc.)
- Identifies and resolves duplicate cases
- Edits invoices for customer requirements that are outside our normal invoices and processes performa invoices
- Manages CS intranet site updating and maintaining existing documentation, new documentation, and archiving of outdated documentation
- Identifies and recommends areas of process improvement or training needs based on trends from reports
- Assists in processing orders and renewals during peak workflow times
- Manages pre-sale orders until products are released
- Assists in pricing of renewals as needed
- Responds to internal and external customers with high degree of professionalism and commitment to customer satisfaction
- Bachelor’s degree or higher in related field, such as Library Sciences, plus at least 1 year of related experience, or equivalent combination of education and experience
- Experience in a high-volume customer service organization, preferably serving global customers
- Excellent researching and problem solving skills, including the ability to analyze, compare, evaluate, reconcile and order data
- Capacity to learn and master new technology and knowledge of Microsoft Office products
- Strong understanding of ProQuest policies and procedures and how they relate to product, market and/or regions
- Knowledge of SalesForce.com or similar tool
- Solid performance management skills
- Self-starting, self-motivated, team player who has the ability to work independently as well
- High attention to detail and proven organization and administration skills
- Ability to manage multiple projects and work assignments with a high degree of accuracy
- Fluency in languages other than English
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Office Coordinator / Customer Service Resume Examples & Samples
- Support: Provides department with administrative and secretarial support. Coordinates schedules, makes appointments, and establishes agendas. Screens incoming phone calls and mail
- Special Projects: May conduct various analytical special projects to assist professionals within the department. May collaborate with various staff and departments in preparing special projects
- Customer Service: Greets customers, employees and visitors in a courteous and professional manner
- Reception Area: Maintains a neat and organized reception area. Maintains newspapers, magazines, flowers, etc
- Clerical Duties: May assist with word processing or other clerical duties during slow periods
- Other responsibilities as assigned or required
40
Customer Service & Logistics Finance Coordinator Resume Examples & Samples
- MBA (preferred)
- 3 to 5 years of finance experience
- Knowledge in costs and financial planning
- Skills
- Ability to handle diverse situations
- Low need for supervision
- Analytic
- Languages
- Spanish is mandatory
- Intermediate level of English (preferred)
41
Customer Service Patient Care Coordinator Resume Examples & Samples
- Assist approximately 80-100 inbound and outbound members, providers and physician calls per day in a busy call center environment
- Accurately obtain and enter patient information, including shipping, insurance and payment information
- Provide patients with price quotes, order status, insurance verifications and proof of deliveries
- Responsible for ownership of customer issues and ensuring 100% follow-up to customers
- Process all order changes including, order cancellations, return authorizations, reships and request for credits
- High School degree (or equivalent)
- 0-1 years relevant work experience; Call Center environment or in a pharmacy setting: retail, mail order, hospital long term care, or specialty preferred
- Pharmacy Technician Certification: National preferred, state license a minimum
- General PC knowledge including Microsoft Office, Internet, Outlook Email and General Call Center Systems
- Detailed oriented with excellent organization skills
- Ability to adapt in a dynamic work environment, learn quickly, solve problems and make decisions
- Data entry experience and solid computer skills required
- Willingness to work a flexible schedule for peak times
- Excellent verbal and written communication skills as well as excellent customer service skills
42
Customer Service Rep-coordinator Resume Examples & Samples
- Provide quality customer service and customer care in support for Milgard customer base
- Process and review service requests in a timely fashion
- Communicate professionally with Milgard external customers and internal customers regarding product and business issues
- Support the customer service process by working extensively with Outside Sales Representatives, Production personnel, and Scheduling
- Create and execute MPS objectives, meeting MPS commitments and working within the guidelines of MPS; reflects Milgard business values and the Milgard philosophy in all business interactions
- Minimum of one (1) to two (2) years experience in customer service utilizing and enterprise system, preferably in a manufacturing environment
- Previous window sales and/or customer service preferred
- Read, write and understand the English language
- Work independently, at times under pressure
- Sense of urgency; meeting of deadlines
- Computer literacy and ability to learn new computer software programs
- Excellent written and oral communication skills; strong organizational skills and attention to detail
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Coordinator, Customer Service Temp Resume Examples & Samples
- Answer customer phone calls in real time. Also, respond to any customer voicemails
- Respond to daily HelpSpot tickets customer issues (status of shipment, order tracking, general payment processing issues, PIN Code Redemption, product and promotions)
- Cancel or disable order from any further processing at customers request
- Process Returns (refund or exchange)
- Document non-standard issues in BaseCamp for information and or advises on how to handle inquiry
- Escalates tickets according to established standard operating procedures
- Key Replacement Orders
- Daily maintenance of Helpspot main queue (spam, merge etc)
- Assist e-Commerce department with Customer Service support
- Develop standard responses and maintain knowledge books via HelpSpot
- Must have a passion for the artist that we are supporting & the ability to engage customers as a fellow fan
- Customer service attitude
- Must have excellent phone/conversation skills
- Willingness to work some nights, weekends and holidays
- Excellent written and verbal communication skills as well as listening skills
- Excellent time management, follow-up skills, organizational skills with ability to prioritize workload, and strong attention to detail
