Sales & Customer Service Resume Samples

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EH
E Hane
Elyse
Hane
11738 Sipes Ridges
Boston
MA
+1 (555) 996 4489
11738 Sipes Ridges
Boston
MA
Phone
p +1 (555) 996 4489
Experience Experience
01/2015 present
Detroit, MI
Inbound Sales & Customer Service Rep
Detroit, MI
Inbound Sales & Customer Service Rep
01/2015 present
Detroit, MI
Inbound Sales & Customer Service Rep
01/2015 present
  • Participate in activities designed to improve customer satisfaction and sales performance
  • Participate in activities designed to improve customer satisfaction and business performance
  • Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (‘KPIs’)
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Prepare complete and accurate work and update customer file
  • Responsible for achieving specific sales business targets and maximizing sales opportunities on each and every call
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
11/2010 12/2014
Detroit, MI
Inside Sales / Customer Service
Detroit, MI
Inside Sales / Customer Service
11/2010 12/2014
Detroit, MI
Inside Sales / Customer Service
11/2010 12/2014
  • Work with and support outside sales personnel and efforts pertaining to the development of prospective and developed customers
  • Provide post order service
  • Assist in the evaluation and pursuit of key accounts sharing tactics and agreeing on sales strategy
  • There is a hands-on component to your role. You’ll learn to use calipers to measure specs on a wide variety of parts, from bearings and sprockets to electric motors and controls, to hydraulic and pneumatic components
  • Improve customer satisfaction and loyalty by building strong relationships with customer accounts
  • To the best of abilities, provide technical product support
  • Provide quotes
04/2006 05/2010
Philadelphia, PA
Customer Service / Inside Sales
Philadelphia, PA
Customer Service / Inside Sales
04/2006 05/2010
Philadelphia, PA
Customer Service / Inside Sales
04/2006 05/2010
  • Responds to requests and calls from customers related to client specific programs and products
  • Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call related information of each call received for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Maintains and updates customer information as necessary
  • Up-sells to customer upgrades as necessary
Education Education
Bachelor’s Degree in Commitment
Bachelor’s Degree in Commitment
Columbia University
Bachelor’s Degree in Commitment
Skills Skills
  • Proven ability to reach sales targets in a changing environment
  • A proven ability to overcome objections in a way that strengthens relationships and delivers a positive experience
  • Ability to communicate with and influence a diverse & wide range of people
  • Responsiveness to coaching and ability to adapt
  • Successful candidates would have high energy, organizational skills, flexibility, and a positive attitude
  • Resilience to remain positive and focused in order to achieve all targets including sales targets
  • An understanding of and a passion for customer service
  • Engaging & charismatic interpersonal communication skills
  • Previous experience in: sales, call centre environment, or marketing environment
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1

Financial Sales & Customer Service Representative Resume Examples & Samples

  • Sales experience preferred
  • Customer service experience preferred
  • Experience in achieving challenging goals
  • Ability to perform individually as well as contribute positively to the Branch Team environment
2

Winter Sales & Customer Service Internship Resume Examples & Samples

  • Merchandising showrooms
  • Organizing samples in showrooms and sample rooms
  • Pulling samples for online shoot and account style outs
  • Shipping samples to reps and accounts for line showings, all throughout the season
  • Entering orders
  • Tradeshow attendance, working the booth
  • Tradeshow set up and break down
  • Running reports in Full Circle
  • Uploading images in to Full Circle so that we can run inventory and booking reports with images
  • Image re-naming
  • Sales Meeting assistance
  • Updating sales spreadsheets, selling etc
  • Updating Catalog Descriptions for Major Account ISU forms for online sales
  • Checking Nordstrom orders to make sure all ordered styles are on the Nordstrom website
  • Writing all product descriptions for each sku for every single season manually to upload into our b2b system
  • Shooting and resizing images for Value product and missing images or uploading CADS in full circle
  • Creating CAD books for buyers
  • Keeping an inventory list of missed images that need to be shot every season
  • Must be enrolled in a college or university
  • Must receive academic credit for internship through a college or university
  • Please be prepared to email or fax over school documentation stating that this is for school credits or for an internship course
  • To apply for the internship please attach a cover letter and a resume all in ONE PDF or ONE WORD document. Example: Cover letter is page 1 and then resume is page 2 all in one attachment
  • It is required that you submit a cover letter which includes the following: the courses you are currently taking, why you are interested in interning for the specific department, the timeline you are looking to intern and how many hours and days you are available for this internship
3

Sales Support / Customer Service Resume Examples & Samples

  • Responsible for the management, promotion and generation of Sales Support Activities in Nordic region
  • Assist the sales team achieve their revenue number by alleviating them of all Operational admin tasks
  • Manage an efficient inbound query handling service from Sales, distributors, Resellers & End-Users coming first point of contact for all operational queries
  • SME for Sales force support account creation, assignment and opportunity management, ensuring sales pipeline records are updated accordingly
  • Communication, training and educating customers on pricing, applicable systems, processes and procedures
  • Propose and implement standardisation for customer service processes
  • Minimum of 2 years previous experience in a similar Sales/Customer support role
  • Fluent knowledge in both written and spoken English and any Nordic language (Swedish, Norwegian, Danish, Finnish)
  • Business or other relevant 3rd level qualification desirable
  • Proficiency in MS Word, Excel, Windows
  • Able to streamline continuous improvements to existing processes and procedures
  • Able to evolve the role according to business needs, adding value to the existing role
4

Customer Service & Inside Sales Manager Resume Examples & Samples

  • B.A. in Business Administration or equivalent experience
  • 5+ years of sales management experience
  • Proven ability to lead in a collaborative, team oriented environment and to deal with adverse situations positively
  • Self-confident, self-directed, ability to communicate findings, make recommendations and facilitate change
  • General knowledge of sporting goods industry
  • Proven effectiveness in obtaining results
  • Proven ability to work effectively with retailers and consumers
  • Solid experience in the Microsoft office environment using Outlook, Word, & Excel
  • Solid organizational skills and attention to detail
  • Excellent oral and written communication and presentation skills for communicating with customers and staff
  • A passion for the outdoor, cycling enthusiast and active lifestyle
  • Ability to travel 50% min
  • Attend senior management meetings as requested
  • Daily management of PI’s call center with the following primary responsibilities
  • Ensure world class customer service & sales generation
  • Order management (receipt/entry/maintenance/shipment) of both futures and at-once orders
  • Vendor Compliance
  • Warranty Service
  • Return Service
  • Retail Sales Functions
  • Outside Sales Representatives Service
  • Personnel
5

Customer Service & Inside Sales Reprsentative Resume Examples & Samples

  • He/she can have a limited supervisory role to support the CS Team Leader/Manager
  • He/she is accountable for a sales target to start and takes direct ownership for selected customers
  • Contract review preparation for small customers
  • Spares pricing for OEM’s / missing prices
  • Proactively communicates in a timely manner with external customers about order verification. (status, pricing and shipment). Communicates in a timely manner with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests
  • Participates in cross functional company-wide business process improvement teams to resolve recurring customer issues and also responsible for maintaining processes and process flows. Includes also participation in business development projects
  • Accepts and processes sales order schedules and also discrete orders, following established business rules. Generates non designed MPS (Marketing Product Specification) requests as required
  • Processes blanket orders from customer accounts and validates the blanket releases against the customer order board. Validate orders in the system against customer order reports on a weekly basis
  • Sole responsible for a defined customer portfolio including account management, communication and order intake
  • Reports sales trends and customer order activity to Sales, Marketing and other management on a monthly basis. Assists with market and product forecasting as required
  • Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving
  • Bachelor’s degree (BS/BA) from an accredited institution or mechanical engineering degree or equivalent professional degree
  • Advanced German and strong English capabilities
  • Minimum 4-5 years of professional experience in order and export management
  • In depth knowledge of computerized order management processes and software programs
  • Training and development will be provided
  • Unique specialized knowledge with regards to assigned products and/or solutions, is “the” expert for one or several complex products groups/solutions
  • Familiarity with complex hydraulic product application and technical specifications
  • Ability to interpret complex customer specifications and drawings
6

Sales Customer Service Representative Resume Examples & Samples

  • Process orders via Electronic Data Interchange, phone, efax and email with a focus on Keying Accuracy, Load Optimization and Upselling
  • Scheduling dock times and understanding pallet configurations
  • Account Management: Maintain customer database, daily call list execution, maintain active customer communication of order status, order revisions, product availability, backorders, delivery schedules, holiday schedules, special incentives
  • Use issue resolution follow-up to handle a wide variety of questions, and customer service needs with seamless coordination and communication
  • High school or GED required
  • 2 years of previous sales, logistics or customer service experience
  • Strong communication, problem solving and process improvement skills
  • Proficient computer skills (Excel, Word, Outlook)
  • Ability to work effectively with minimal direction
  • Willingness to work flexible hours (7AM 11PM)
  • Strong sales skills with ability to find new approaches to selling
  • Quick rapport builder
  • Result-oriented mindset
  • Able to manage multiple tasks and priorities, make decisions and offer solutions
  • Solid business knowledge of customers business and PepsiCo systems/processes
  • Strong communication and written skills
  • Critical competencies
7

Inside Sales & Customer Service Representative Resume Examples & Samples

  • Register customers for swim lessons
  • Have FUN, and provide friendly support to children and families
  • Greet customers, give tours and answer questions
  • Answer phones and provide information about our swim lessons
  • Solve problems by proactively finding solutions
  • Computer data entry and running reports in registration software
  • Assist aquatics department and perform scheduling
8

Sales & Customer Service Positions Walk Resume Examples & Samples

  • 1-2 years customer service or sales experience – telephone experience strongly preferred
  • Ability to handle high call volumes and make sound business recommendations
  • Knowledge of telephone sales techniques is preferred
  • Ability to remain highly motivated in a service and sales environment
  • Analytical thinker and problem solver
  • PC proficiency required
  • Attention to detail and quality-oriented
  • Highly energetic with motivation to appreciate satellite subscriber loyalty
9

Sales Customer Service Spec Resume Examples & Samples

  • 2+ years of specialized experience in selling or customer support
  • Presents personal professional image
  • Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities
  • Proven organizational and planning skills
  • Proven skills and aptitude to excel in a customer-focused and results -driven environment
  • Advanced level of reading, writing and mathematical ability
  • Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
  • For new hires, must meet all FedEx Office employment qualification in force at time of hiring
  • Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
  • Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
10

Sales & Customer Service Specialist Resume Examples & Samples

  • Generate sales leads for your own sales and for in person sales with our hearing specialists
  • Respond to general inquiry calls from marketing campaigns and make outbound calls to promote product features and benefits
  • Assist members in locating a hearing provider to obtaining a hearing test
  • Follow up on sales leads, and overcome objections by explaining the product and service capabilities and closing the sale
  • Shifts within the hours of 9 am - 5:30 pm central time
  • 2+ years experience in a sales or customer service role that included experience analyzing and solving customer problems
  • Basic proficiency with Windows PC applications (Word, Excel and Outlook), which includes the ability to learn new and complex computer system applications
  • Bilingual fluency in English and Spanish
  • Compassion to help others
11

Solution Consultant Sales & Customer Service Resume Examples & Samples

  • Create and deliver customer presentations that articulate Oracle’s Solutions and their value associated to customer’s requirements
  • Build and deliver compelling customer demonstrations to contribute to sales success
  • Fluency in German and English (customer facing grade) is mandatory
  • Knowledge of Industry leading Cloud Platform solutions
  • Experience implementing CRM solutions in the cloud is an advantage
  • Excellent communication skills, able to articulate complex messages very clearly. You are a story teller
  • Team-worker
  • Comfortable in delivering presentations in person and remotely
  • A challenging and interesting work environment with the possibility for interaction with colleagues, customers and partners
  • Excellent possibilities to develop yourself and your career
12

Solution Consultant Sales& Customer Service Resume Examples & Samples

  • Deliver an outstanding customer experience remotely
  • Maintain up-to-date knowledge and expertise in Oracle Solutions delivering focused Oracle Sales Consulting expertise to help our customers understand the value of Oracle’s Solutions
  • Develop customer-specific value propositions highlighting benefits and differentiators of Oracle compared to the competition
  • Collaborate on Customer opportunities with Oracle Sales, Sales Consulting and Product Management communities
  • Fluency in Spanish and English (customer facing grade) is mandatory
  • Very good understanding of Sales and Service market trends
  • Bachelors or Masters degree
  • Most important is an eagerness to learn! Oracle has an incredible portfolio of industry leading products. You will be motivated by learning new technologies and how they can be applied to compelling solutions for our customers
  • Openness to work with different languages & cultures
  • Customer focus: you won’t be satisfied until the job is done to the right quality for our customers
  • Ability to work in (virtual) teams. To get a specific job done can require working together with many colleagues, partners and customers
  • Self motivated, you have the natural drive to learn and pick up new challenges
  • An environment that is focused on continuous learning
  • Ample opportunity to train on new products and to develop new personal skills
13

HSF Customer Service & Internal Sales Parramatta Resume Examples & Samples

  • Outstanding customer face to face interaction skills
  • Exceptional business communication skills
  • Able to work autonomously and within a team
14

Sales & Customer Service Senior Manager Resume Examples & Samples

  • Analyze existing client CRM/ Service capabilities and organization
  • Identify opportunities for improvement to existing customer service offerings and contribute to client proposals
  • Design best practice service principles and solutions (operating models, processes, human performance, systems)
  • Setup and manage transformation programmes targeted to improve the client's service capabilities
  • Improve operational performance in contact centres across a number of areas including technology, process, organization and people
  • Conduct value impact analysis and proposed changes to the clients service environments
  • Assist with internal development of service transformation best practice and assets
15

Sales Customer Service Representative Resume Examples & Samples

  • Processes daily all orders received for accounts that are assigned to this position
  • Maintains a current and accurate procedures manual, which details the processing requirements for each assigned account. Maintains knowledge of each customer's profile (the products they order, frequency of orders, weights, pricing, FOB or delivered, etc.) and communicates with Sales to improve Salespersons' awareness of the status of their customers
  • Evaluates inventory, production and transportation issues in order to coordinate customers' orders
  • Confirms pricing and acknowledges order entry within 24 hours of receipt of order. Ensures proper invoicing of accounts by verifying and confirming customer pricing and contract prices
  • Coordinates between credit, accounting and customer on any discrepancies on invoicing, material and freight
  • Reports customer feedback and all customer complaints, including any sign of customer dissatisfaction, to appropriate management and/or consumer relations
  • Coordinates product and order status between the warehouse, transportation, inventory control, sales and marketing, accounting and the customer
  • Maintains ability to promote partnerships with both internal and external customers
  • Promotes a positive and professional representation of the company to each customer
  • Maintains ability to perform efficiently and follow through on all details, in a fast-paced, customer focused environment
  • May be required to travel
  • May require availability outside of normal business hours
  • 1-3 years experience in a customer service related position required
  • A strong belief in Customer Service is required
  • Outstanding customer service skills required
  • Professional telephone skills required
  • Efficient and detail oriented
  • Able to maintain a positive attitude while dealing with multiple tasks
  • General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook
16

Pre-sales Customer Service Automation Solutions Resume Examples & Samples

  • Run customer discovery sessions to determine customer experience challenges across all channels (e.g. call center, mobile, web, phone)
  • Create usable and intuitive product demos, prototypes, wireframes, and visual mock-ups that address customer experience challenges
  • Develop Design Thinking artifacts (e.g. personas, customer journey maps etc..) to support customer value articulation
  • Work with Sales and Professional Services Teams to provide accurate work estimates and price quotes for engagements
  • Provide feedback to the Product Management organisation within Marketing and/or R&D on the technical requirements in the market and application ideas
  • Collaborate with Sales, Engineering and Marketing teams in making sales presentations by sharing accurate technical information (including supported work processes, infrastructure and platforms) that describe the technology behind how Nuance products work. This often includes developing and conducting product demonstrations for customers/partners
  • Customer Service Automation Solutions: Software (Web and Mobile Virtual Agents, Live Chat, Social Messaging Platform, Voice Biometrics, Conversational IVR, Speech, and CTI – Avaya Genesys, & Cisco) and Professional Services
  • Minimum of 5 years Pre-Sales experience
  • Strong stakeholder management, communication and presentation skills
  • Pre-sales activities including developing proposal development and conducting product demos
  • Experience in digital channels, omni-channel, eco-systems and integrated back-end systems
  • Should have familiarity/experience with Design Thinking, Agile, and Lean principles e.g. MVP
17

Inbound Sales & Customer Service Rep Resume Examples & Samples

  • Effectively transfer misdirected customer requests to an appropriate party
  • Update customer records
  • Strong sales closure techniques, confidence in products and advocate skills
  • Must be flexible with the ability to adapt to changes and think conceptually
18

Trinity Expanded Shale & Clay-sales Customer Service Prof Resume Examples & Samples

  • Knowledge of general construction practice
  • Knowledge of a construction materials a plus
  • Must be a self-starter who works with little supervision
  • Daily extensive travel in the state of Texas required
  • Must possess written and oral communication skills
  • Must possess the skills to operate aggregate testing equipment
19

Sales & Technical Support Customer Service Resume Examples & Samples

  • Customer Service and order entry activity, including, but not limited to the following
  • Process, acknowledge and administer all orders received via FAX, mail, e-mail or EDI
  • Expedite, verify and track Foodservice shipments per customer request
  • Maintain integrity of all customer specific information in system
  • Assess end-user product needs based on applications parameters; recommend proper products to meet customer needs
  • Provide price quotations and information on product availability
  • Resolve customer, sales rep., service agency problems/complaints in regard to order processing and service support
  • Technical support activities include, but are not limited to the following
  • Handle technical and mechanical-based questions relating to commercial Foodservice products, their installation and operation in new and existing applications
  • Refer customers to nearest Factory Authorized Service Agency when applicable and support the FASA’s on commercial Foodservice warranty programs, procedures and policies
  • Assist and provide product support to installers or service agency technicians on “in-field” product issues; communicate accurate and reliable information regarding controller/base unit voltage and phase installation requirements
  • Analyze and authorize field-related warranty repairs and replacement of commercial Foodservice products
  • Provide administrative support for Grind2Energy services and solutions business; including but not limited to
  • Maintaining customer files, assisting with account set up, and invoicing/billing issues
  • Monitor volumes of remote food waste tanks; coordinate scheduling of tank pump outs with 3rd party hauling companies as well as deliveries with 3rd party anaerobic digestion facilities
  • Track data from remote Grind2Energy system locations and process into performance & sustainability reports
  • Refer Grind2Energy technical issues to service team
  • 2-Year Associate Degree or minimum 4 years experience in Customer/Technical Support
  • Knowledge of electrical and plumbing principles
  • Computer knowledge in Microsoft-based applications and warranty administration system. Knowledge of JDE a plus
  • Excellent customer service, written, and oral communication skills
  • Ability to handle pressure situations and problem resolution when they arise
20

Sales & Customer Service Specialist Resume Examples & Samples

  • This function includes Direct Sales positions used in OptumHealth that are in Sales Bands
  • A profile for this position has not been established centrally. Descriptions for local use and/or for job postings should be created and held locally
  • Bilingual fluency in Chinese
21

Sales & Customer Service Specialist Resume Examples & Samples

  • Be confident and always offer an upsell to the customer
  • May be required to work in one or multiple systems and utilize multiple screens to find information and solve problems
  • Continually maintain working knowledge of all client products, services and promotions
  • Utilize operational systems to process purchases of products and services
  • It is important to note most schedules require afternoon/evening hours and one or both weekend
22

Inside Sales / Customer Service Rep Resume Examples & Samples

  • Success in other fast-paced environments
  • Self-motivated and positive attitude
  • Excellent communication skills and motivated to turn every conversation into a sale
23

New Claims Sales & Customer Service Rep Resume Examples & Samples

  • Inbound call environment from current internal and external customers nationwide (70% of the day); additional admin/clerical duties (10% of the day); outbound follow-up with customers with outstanding questions/concerns (20% of the day)
  • Scheduling service appointments with customers in a timely, professional manner
  • Setting up accounts/contracts with new customers
  • Provide resolution to customer concerns, deescalate customer concerns by providing professional courteous, and clear communication of warranty information
  • Route customer calls accordingly based on customer needs
  • Responsible for establishing rapport with new and existing customers, identify needs to sell, cross-sell, and renew Direct Energy products and services
24

Customer Service Manager, Route Sales Resume Examples & Samples

  • Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.Train, develop and manage Sales and Service Representatives
  • Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
  • Provide field coaching and sales training to Sales Representatives
25

Customer Service / Inside Sales Resume Examples & Samples

  • Help customers get the parts they need
  • Sense of humor, desire to succeed
  • Accuracy, ability to multi-task, prioritize, organize
26

Inside Sales / Customer Service Resume Examples & Samples

  • Coordinate activities with Outside Sales to maximize our ability to close on New Business Opportunities
  • Perform basic clerical functions and communications with customers
  • Review contract pricing and analyze
  • Generate sales quotations from engineering and sales
  • Generate basic sales and management reports
  • Maintain a professional business rapport with Customers and Team Members
  • Assist in the scheduling and sales and management meetings and coordination of amenities
  • Perform other duties as assigned or necessary to meet business objectives
27

Inbound Sales & Customer Service Rep Resume Examples & Samples

  • Achieving specific sales targets and maximizing sale opportunities on each and every call
  • Use non-scripted probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
  • Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
  • Prepare complete and accurate work including appropriately notating accounts as required
  • High school diploma with six months of sales experience preferred
  • Demonstrated sales technique and product knowledge preferred
  • Strong communication and negotiation skills required
  • Ability to learn and think conceptually
28

Customer Service Manager Inside Sales Resume Examples & Samples

  • Develop customer service department objectives, procedures and performance metrics
  • Select, evaluate and develop personnel to ensure the efficient operation of the function
  • Evaluate and provide regular feedback to team members. Coach, council and correct team to achieve personal and professional business objectives
  • Ensure Customer Service functions as an effective liaison between customers, production planning, sales, applications engineering, accounting and product line management to resolve status, production, delivery and billing inquiries
  • Analyze and participate in the development of operational processes and escalation procedures
  • Perform training needs assessments to identify opportunities and provide effective recommendations for service delivery improvements and value add to customer relationships
  • Ensure department and staff is trained and ready to provide excellent customer support with all new product and program releases
  • Develop and manage return materials authorization (RMA) processes for ensuring customer returns, exchanges, service and repairs are done with speed and accuracy and all customer service delivery issues are resolved
  • Work closely with Sales Operations team to develop, review and deliver customer & sales related reports
  • Participate in the implementation of new Oclaro ERP system to ensure efficient implementation of necessary customer service and order management processes – develop requirements documents, perform testing, approve system, process and staff readiness to proceed with “go-live”
  • May include other short-term tasks such as shipping/receiving as needed to ensure business continuity
  • Proven success/experience managing a customer service team in a high tech business environment
  • Critical thinking and analytical skills that include the ability to collect and analyze information, problem solve, and make well supported decisions that benefit the customer and Oclaro
  • Time management – ability to minimize operational turn-around-time and issue resolution time
  • General understanding of high tech OEM sales process and in-depth knowledge of related customer service functions
  • Effective presentation and public speaking skills
  • Good Customer Service Skills including good listening skills, clear written and verbal communications and a tactful approach to problem solving
  • Proficient computer skills including Microsoft Office applications
  • Knowledge of SAP/ORACLE (especially Order Management Modules)
  • Ability to perform duties in the presence of time constraints and customer pressure
  • Customer Issues support/resolution for designated territory/Sales Managers
  • Manage SAP/Oracle order entry and management from receipt to fulfillment
  • Customer focus and relationship management
  • Continual liaison with global Customer Service team, Planning, Sales and Operations
  • Maintain and manage all aspects of the VMI (consignment) process where relevant
  • Customer and Management reporting
  • Bachelor’s degree (B. A. or B.Sc.) from an accredited college or university
  • 10+ years or above related working experience in a Customer facing role, including at least 3 years in a supervisory role in Inside Sales/Customer Service and/or Sales Operations
  • Experience in optical and/or electronic component businesses is desirable
  • Experience with Order Management/Order Processing on one of the major ERP systems: SAP, Oracle, Sage, Microsoft Dynamics, etc
29

Sales & Customer Service Rep Resume Examples & Samples

  • Requires outstanding problem solving, follow-through, attention to detail and organizational skills
  • Ability to multi-task in an extremely fast paced environment
  • Moderate excel, word, and access database skills
  • Excellent typing, 10-key speed and accuracy rate
  • Ability to maintain professionalism and courtesy under pressure
  • Critical soft skills include self-motivation, the ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation
  • Consistently communicates with customers, peers, and other FEI employees in a helpful, friendly, and professional manner
  • Typically requires a University degree and 1-2 years of experience in high volume field service call center
30

Director, Inbound Sales & Customer Service Resume Examples & Samples

  • Management and oversight of the Inbound Sales and Customer Service functions ensuring all operational metrics, including but not limited to Upgrades/Sales, QA Performance, Compliance Objectives, Service Levels, Occupancy/Shrinkage, and Claims Management are achieved to deliver world class customer service for HomeServe customers
  • Internal and external monitoring, reporting and management of QA/Compliance performance for all front line staff, ensuring every interaction is aligned to HomeServe’s high standards
  • Ongoing management and regular visits to outsourced centers to ensure customer service standards and agreed performance metrics are maintained at all times
  • Owning, developing and documenting operational processes that deliver enhanced performance across all channels, while ensuring adherence to compliance standards
  • Management and analysis of financial metrics relating to operational areas, ensuring they remain aligned with budgeted objectives
  • Proactively identifying and acting upon process improvement initiatives that increase customer satisfaction and reduce operational expense
  • Overseeing the resolution of performance related issues, recommending improvements to solve for root cause, and implementing plans to prevent recurrence
  • Establishing excellent working relationships with team members and department contacts in order to maintain and continuously improve the level of service provided
  • Coaching, developing and mentoring team members to establish and attain career development goals
  • Sustaining an already strong culture and championing cultural enhancements that align with the high standards HomeServe has come to expect
  • Minimum of 10 years of leadership experience working in a call center, customer service and sales environment
  • Strong quality focus with a track record of improving and managing the customer experience across all levels of operations
  • Background in handling escalated call center related matters and implementing appropriate process improvements to resolve issues
  • Management of multiple internal and external outsourced centers
  • Intermediate Excel, Word and PowerPoint skills as well as workforce software (e.g., IEX)
  • Excellent leadership, motivational and communication skills
  • Proven background in achieving budget targets and improving operational performance
  • Demonstrated success with driving results and coaching teams to excellence
  • Entrepreneurial self starter with demonstrated ability to drive results
  • Ability to work collaboratively with multiple stakeholders in a cross-functional work environment
  • Ability to analyze day-to-day metrics while visualizing longer term goals and broad scope impacts
  • Bachelor’s degree or equivalent experience in customer service and managerial positions
  • Ability to manage multiple tasks in a fast-paced, deadline driven environment
31

Inside Sales / Customer Service Resume Examples & Samples

  • Improve customer satisfaction and loyalty by building strong relationships with customer accounts
  • Order entry and maintenance of targeted accounts during maturation of account
  • Completion of various documents relating to order fulfillment
  • Organization and filing of sales documents
  • Communicate with customers concerning products and orders
  • Identify and recommend product development opportunities to prospective customers
  • Receive and process RFQ’s as required
  • Perform quotation follow-up activities
  • Develop and provide specification sheets to prospective customers as needed
  • Preparation and distribution of reports
  • Work with and support outside sales personnel and efforts pertaining to the development of prospective and developed customers
  • Continual follow up activities related to development, growth and maintenance of prospective customers and developed customers. Activities may include, but are not limited to
  • Continual telemarketing activities
  • Fulfillment items – samples, literature, information or data
  • Relationship building
  • Development of products/projects with customer engineering staff
  • Implements and monitors the development of new business by utilizing and training on lead generation techniques, sales follow-up, call log sheets, sample tracking, etc. and compiling the data into periodic reports
  • Collaborate on customers: Identify, initiate and build relationships with important accounts to grow business base. Activities may include, but are not limited to
  • Assist in the evaluation and pursuit of key accounts sharing tactics and agreeing on sales strategy
  • Continually seek to uncover new applications with existing contacts
  • Continually seek to identify new contacts within the same company
  • To the best of abilities, provide technical product support
  • Using customer contact experience, assist in new applications proposal generation and provide contract review input
  • Look for and communicate possible product development opportunities that may be uncovered while contacting customers
  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience. High School Diploma or equivalent required. 1-2 years in customer service/inside sales
  • Must be a self-motivated individual willing to learn in a fast-paced environment
  • Must be able to self-direct and prioritize work flow to consistently meet strict deadlines
  • Must have strong attention to detail
  • Must be able to work well with/within teams
  • Experience and understanding ERP systems
  • Individual must know basic mathematics
  • Candidate should be proficient in Microsoft Outlook and Word. Should be able to create excel spreadsheets and power point presentations
32

National Sales Customer Service Representative Resume Examples & Samples

  • Answer incoming calls
  • Process sales orders (via phone, email, fax, web-orders and inter-company uploads)
  • Responsible for accuracy of order entry (correct pricing, shipping details, stock availability etc.)
  • Respond promptly to general client inquires (via phone, email and team specific inboxes)
  • Maintain customer records, updating details when address or contact changes
  • Ability to prioritize and manage time effectively
33

Supv, Customer Service / Inside Sales Resume Examples & Samples

  • Coaches Customer Service team to meet or exceed minimum performance standards. Supervises customer service resources to minimize customer wait time. Ensures that customer services are provided including answering customer inquiries, providing customers with information, and resolving routine to moderately complex problems
  • Responds to customer order and quotation requests received via the telephones, email, written, and faxed correspondence
  • Monitors call-waiting times and adjusts schedules as necessary to provide adequate coverage during peak volume periods
  • Maintains individual and department productivity reports, publishing daily, weekly, monthly, and year-to-date statistics
  • Participates in the administration of personnel issues including interviewing and recommendations for hire, performance management, and training and development of assigned staff. Trains and mentors new Customer Service staff on all operational procedures, product lines, sales and service standards and the training checklist
  • Creates and maintains product and customer master files in the system
  • Responsible for taking escalated calls
  • Strong computer and communications skills
  • 2 years min prior management experience
  • Prior experience in MRO/Utility/Generation industry a plus
34

Sales & Customer Service Resume Examples & Samples

  • Previous sales and experience in customer service is preferred
  • Successful candidates would have high energy, organizational skills, flexibility, and a positive attitude
  • Good verbal and communications skills required, including computer skills
  • Must enjoy working with children
  • A minimum of 6 months to one year specialty retail and/or customer service experience
35

Inside Sales, Customer Service Rep Resume Examples & Samples

  • Responding to customer inquiries regarding company products and services
  • Checking availability of stock, shipping dates, and quoting prices
  • Obtaining pump break down from manufacturer(s)
  • Configuring technical specifications of pumps and processing equipment
  • Knowledge of inventory as it applies to pumps and processing equipment and supply chain management
  • Assisting outside sales by preparing price quotes and sourcing
  • 5 years minimum of product knowledge of various pumps and processing equipment
  • High level of customer service and sales experience
  • Excellent communication skills and ability to work independently
  • Organizational and data entry skills with ability to multi-task
36

Sales & Customer Service Manager Resume Examples & Samples

  • Effectively lead and train 10 – 14 Team members to achieve Massage Envy & Franchisee sales and Performance Goals for both locations
  • Manage & Organize both clinics according to Massage Envy policies & expectations
  • Develop a strong Assistant Manager at each location
  • Work with Franchise Owner in setting all Performance Goals & Expectations
  • Responsible for all human resource functions for sales associates including recruiting, interviewing, hiring, training, disciplining and terminating
  • Create and maintain work schedules to ensure adequate staffing levels
  • Maintain positive employee morale through strong interpersonal interaction
  • Development of a High Performance Culture through daily coaching & accountability sessions
  • Schedule & conduct monthly Team Meetings
  • Providing excellent service to members/guests by answering phone calls, setting appointments, greeting members/guests upon arrival and selling memberships
  • Maintain professional and impeccable clinic environment for employees and members/guests
  • Compile numerous reports on a weekly / monthly basis to track performance
  • Order supplies as needed to maintain stock levels of required items for clinic operations
  • Managers are required to work a minimum of 40 hours each week not including meetings. Managers are required to work some evenings and one weekend day every week. It is the responsibility of the manager to cover the schedule should the clinic not be adequately staffed for any reason
  • College education preferred
  • 5 yrs Leadership & Management Experience in sales with total responsibility of 8 or more employees
  • Open schedule & Full-Time Commitment (see below)
  • Excellent attention to detail, organizational, & time management skills
  • Ability to create and manipulate Excel spreadsheets & Word documents
  • Must be results oriented and able to meet monthly sales goals & objectives
  • Ability to Sell memberships and deliver great customer service to existing and new members
  • Ability to identify and problem solve, set expectations, goals and delegate tasks
  • Ability to effectively communicate expectations to team
  • Able to communicate up-line information to Franchise Owner & Operations Manager
  • Leadership skills in coaching, mentoring, motivation, and people management
37

Customer Service & New Product Sales Analyst Resume Examples & Samples

  • Generates quotes for new motor and motor repairs
  • Gathers & records cost information from historical data, supplier quotes, and internet manufacturing
  • Ensures customer commercial terms and conditions and quality requirements are properly negotiated and documented in each order entry, and that the service center complies with those requirements
  • Plans, negotiates, and expedites services and material requirements for each order with outside vendors and internal resources
  • Ensures consistent cross-regional pricing is applied to quotes
  • Discusses scheduling with production to ensure 100% On Time, On Spec, On Budget metrics
  • Serves as Primary Customer Support Contact, and liaison for maintaining relationships with customers and internal production resources
  • Generates order progress reports for customers
  • Creates Bill of Materials and parts specifications
  • Coordinates and assures timely responses to customer requests
  • Identifies and resolves customer inquiries and complaints
  • Assists customers and internal teams (operations, sales, etc) in understanding capabilities and providing correct quotes/information to customers re cost and timeline of services to be performed
  • Interacts with external sales teams to quickly and accurately provide quotes for new motors or repairs
  • Provides scope of work and identifies issues for motors needing repair or replacement
38

Sales Order Processing & Customer Service Resume Examples & Samples

  • Process and expedite, customer orders assuring the information is complete and accurate using a computerized order processing system
  • Perform a variety of administrative functions such as verifying, assigning, recording, and distributing customer inquiries and order transactions
  • Interface with customer and sales organization on order acknowledgement
  • Minimize or eliminate potential problems by reviewing customer specifications and arranging changes or other measures to effectively meet customer requirements
  • Under direction, initiate the procurement of selected materials and services necessary to complete client's transactions in accordance with sound purchasing practices and procurement principles
  • Work closely with the manufacturing team to assure customer delivery dates are met
  • Generate weekly shipping reports for Sales
  • Generate Troops Control and Support Agreement Letters for shipments as well as Order Acknowledgements
  • Maintain and ensure proper documentation and adherence to defined processes, procedures and reporting
  • Setting up new accounts, preparing correspondence and reports and maintaining records
  • Responsible for contract administration and proposal administration
  • Integral part of the RMA process
  • Bachelor's degree in business administration or related discipline plus up to 3 years of experience, or alternatively, an Associate degree with 5 years of experience (or equivalent), or highschool diploma or GED with 7 years of experience
  • Experience with interacting with customers, and Quality Systems and Operational Excellence experience
  • Experience and strong working knowledge of SAP ERP systems, including master data maintenance highly preferable. Also, Salesforce.com
  • Knowledge of shipping terms, Export Control and invoicing
  • Experience with and understanding the ABB Wireless products portfolio a plus
  • Strong work ethic, attention to detail and customer service skills
  • Candidates must already have a work authorization that would permit them to work for ABB in the United States
39

Customer Service / Inside Sales Resume Examples & Samples

  • A strong drive to exceed the needs of customers, including influencing in a positive manner
  • A sense of urgency to resolve conflicts or customer complaints
  • Strong computer skills with the technical aptitude to learn our products and processes
40

Tires Now-customer Service / Inside Sales Resume Examples & Samples

  • Sales minded, customer service focused mind set
  • Fast paced, multi-tasking, ability to work under pressure
  • Be reliable, organized, detailed and focused
  • Be personally responsible, self-motivated with high integrity
  • Great communication skills over the phone, email and in person
  • Proficiency with Word and Excel
41

Sales Customer Service Representative Resume Examples & Samples

  • Develops strong relationship with National Team and DEA
  • Create new outlets and change of ownership in SalesPad
  • Collect resale certificates from the franchise owner or corporate office
  • Ensures credit application/or add location form is submitted to AR
  • Ensures customer is in correct price group
  • Verifies COF is in correct brand set
  • Sends lead to wired FSR
  • Schedules welcome call based on opening date
  • Ability to manage multiple tasks and prioritize accordingly
  • Possess analytical and processing skills
  • High level of professional maturity
  • Successful in developing customer relationships
  • Demonstrated team work and strong interpersonal skills
  • Flexibility to work in a non-structured environment
42

Inside Sales / Customer Service Resume Examples & Samples

  • Deliver Customer Service by responding to customer needs thoroughly in a timely manner with accuracy and detail
  • Operate in a safe manner and maintain a safe work environment
  • Follow and execute any additional direction given by Operations Manager that will assist in obtaining overall goals and objectives of the organization
  • Ability to multi-task and make business decisions in a constantly changing, fast paced environment
  • Composed under pressure
  • Results Driven
  • Self-Motivated and Enthusiastic with a positive attitude
  • Service Oriented
  • Operate in a safe manner following all company safety policies
  • Deliver on Operational Excellent requirements
  • Microsoft Excel, Office and Outlook experience
43

Customer Service / Inside Sales Resume Examples & Samples

  • Accurate order entry
  • Effective Time Management
  • Organized and Detailed Oriented
  • Excellent Communication Skills - Written, oral and listening
  • Deliver world class customer service experience
  • Assist in obtaining overall goals and objectives of the organization
  • General knowledge of the building industry preferred but not required
44

New Claims Sales & Customer Service Rep Resume Examples & Samples

  • Some college preferred, High School Diploma or GED required
  • Minimum of 1-3 years of previous experience within a customer facing environment required
  • Must be socially focused; “How can I help you?' attitude
  • Prefers to work in a fast-paced environment
  • Persuasive, “selling' (rather than “telling') communication style
  • Type 30+ WPM, and ability to navigate through several internet based applications Proficient in Windows-based computer programs with excellent navigation skills
  • Dependable and punctual in assigned work schedule
45

Customer Service / Inside Sales Resume Examples & Samples

  • Responsible for management of candidates through the recruitment, hiring and submission process with outside hospitals
  • Utilize pro-active and non-traditional recruitment techniques to aggressively prospect candidates profiling to fill specific needs as directed by manager / sales team / account managers
  • Serve as the liaison between the Nurse Manager and/or Professional Liability Reviewer and candidate during the hiring process
  • Enter clients work history and skill assessment, f/up for signature
  • Weekly and monthly benchmarks to meet
  • Provide prospects with brief descriptions of the specific brand, its reputation and opportunities
  • Sell to the clients needs based on brand
  • Call competitors regularly to determine best practice and new promotions and benefits, communicate findings to teammates
  • Ability to multi-task in a fast-paced interdependent team environment
  • Demonstrate excellent customer service including treating others with courtesy, respect, and dignity and responding to requests in a timely manner
  • Demonstrate adaptability and flexibility in adjusting to organizational changes
  • Demonstrates company loyalty by promoting the company image and offering suggestions for improvement
46

Inbound Sales & Customer Service Specialist Resume Examples & Samples

  • Follow established Concentrix and client Policy and Security procedures
  • Demonstrate effective inter-personal and communication skills to effectively assist customers
  • Assist Team Leaders with recommendations for improvements to established procedures and processes
  • Be mindful of Concentrix’s agreed service level commitments but, in all circumstances, ensure customer satisfaction is held paramount at all times
  • Certificate in Business Administration or Customer Service or Travel and Tourism and 6 months of experience in a call centre
47

Customer Service / Inside Sales Resume Examples & Samples

  • Handle sales and customer service mainly for inbound calls
  • Responsible for speaking with customers by phone and in person to receive orders for products
  • Assist customers in selecting the appropriate products and preparing quotes as necessary
  • Manage order invoices
  • Learn, use and continuously develops product knowledge
  • Resolve customer order issues and concerns promptly
  • Correspond with US based and overseas vendors as needed to satisfy customer needs
  • Identify and use appropriate company and/or customer pricing systems
  • Establish relationships with customers to better understand their needs and customize the products or service to meet their needs
  • Perform outbound calls to regular and prospective customers to keep them updated with new products, inquire about past orders placed and to solicit orders
  • Handle orders for walk in customers
  • Purchase materials following approved purchasing procedures
  • Assist in collections of accounts and know customer credit status and credit procedures
  • Assist in the daily operations as needed in order to expedite processing and shipping of the orders
  • Provide excellent and courteous customer service
  • The ability to perform each essential duty satisfactorily
  • High school diploma or general education degree (GED) and one to two years of related experience and/or training preferred; or equivalent combination of education and experience
  • Intermediate knowledge of Microsoft Suite: Word & Excel
  • Ability to fully navigate the web and and upload and download documents
  • Knowledge of Sage 100 accounting software preferred but not required
48

Customer Service Rep-sales Resume Examples & Samples

  • Minimum 2 years customer service experience, within audio-visual or related service industry preferred
  • Demonstrated ability to work in a fast paced, high volume environment while being able to think creatively and effectively solve problems
  • High degree of commitment to service excellence
49

Sales & Customer Service Resume Examples & Samples

  • Delivering a Customer Experience that exceeds expectations and builds strong relationships
  • Outbound customer service calls to an existing customer base to influence supporters in making a financial commitment
  • Inbound customer service & sales calls to respond to enquiries and influence supporters to upsell/cross sell
  • Pro-active approach to self-development and performance management
  • Engaging & charismatic interpersonal communication skills
  • Ability to communicate with and influence a diverse & wide range of people
  • Resilience to remain positive and focused in order to achieve all targets including sales targets
  • Proven ability to reach sales targets in a changing environment
  • Responsiveness to coaching and ability to adapt
  • An understanding of and a passion for customer service
  • A proven ability to overcome objections in a way that strengthens relationships and delivers a positive experience
  • Previous experience in: sales, call centre environment, or marketing environment
50

Director of Customer Service & Inside Sales Resume Examples & Samples

  • Lead, manage and motivate customer support team. Participate in the selection, performance management, developing, mentoring, coaching, etc. of these roles
  • Foster teamwork, collaboration and accountability throughout the Customer Support organization
  • Manage the customer relationships including promoting continuous improvement in service excellence and customer loyalty across the Americas
  • Execute one to three-year direction for the Americas Customer Support Organization; develop roadmaps and strategy
  • Lead and execute department-wide, projects and initiatives
  • Measure and analyze business performance metrics and project monthly SIP estimate for return products and price adjustments
  • Lead audits involving customer order management including quality management standards
  • Optimize cost by promoting lean practices and execute plans/objectives to improve team’s efficiency
  • Oversee the development of customer support teams on-site, offsite, and/or in Mexico
  • Partner with our Sales Organization to grow revenue and other functional areas within KEMET - Logistics, Business Groups, Finance, IT in meeting corporate initiative
  • Provide thought leadership and encourage open communication channels in line with the KEMET values
  • Project and operate within annual budget
  • Bachelor’s Degree in Business, Engineering, or technical related field
  • 12+ years of customer success/support experience
  • 6+ years of progressive leadership experience in a customer success environment, including 2+ years managing remote teams and resources
  • Strong empathy for customers and passion for revenue growth
  • Managed and lead teams of all sizes with proven leadership skills
  • Experience analyzing data, trends to customer growth opportunities
  • Experience setting goals, managing business metrics, and achieving year-over-year improvements
  • Excellent organizational, consulting, project management, and time management skills
  • Aptitude for embracing technology solutions
  • Successful implementation of complex industry changing programs
  • Proven ability to build strong customer relationships and guide customers dealing with critical business situations at all levels including executive levels
  • Proven negotiation skills
  • Analytical, with a strong focus on critical thinking
  • Proven decision making skills that demonstrate the ability to access and understand the broad impact of decisions made
  • Excellent communication skills- both written and verbal
  • Strong presentation skills at all levels
  • Proven ability to mentor, guide and influence team and other leaders within the organization
  • Proven ability to build a strong team
  • Solid process improvement experience and track record of delivering productivity and results
  • Strong problem-solving ability, well organized and adaptable with a flexible approach
  • Proven problem solving and time management skills
  • Excellent computer skills including Windows XP, Word, Excel, Outlook and PowerPoint
  • Knowledge of Oracle, Salesforce.com Service Cloud or other 3rd party solutions preferred
  • Ability to travel up to 30% (both domestic and international)
  • Entrepreneurship mindset
51

Customer Service / Inside Sales Resume Examples & Samples

  • Review customers’ purchase orders and return merchandise authorization received via email, fax and telephone calls
  • Verify content of orders placed, including products, quantity, prices, shipping method and delivery date requested
  • Process, track and follow up on customers' orders in the company's order management system
  • Communicate with customers, sales personnel and shipping department about shipping options, delays and items on back orders
  • Resolve billing and shipping issues by identifying the problem
  • Resolve customer complaints
  • Inform existing customers of products, services, and advantages by identifying upgrade potentials, quoting prices, negotiating lead time etc.to meet customers’ requirements, etc
  • Deliver qualified sales opportunities to sales team and collaborate with other team members to determine necessary strategic sales approaches
  • In collaboration with the team in Japan, prepare quotes related to pre and after-sales, such as parts, service labor, etc
  • Coordinate both domestic and international delivery of parts and other related duties; resolve shipping discrepancies and customer disputes
  • Respond to and follow up requests mainly in regard to pre and after-sales inquires from customers and the team in japan with accuracy and efficiency via email and phone
  • Participate in the negotiation of service agreements with customers as well as the team in Japan
  • Create, maintain, and update sales forecasts, periodic reporting to the team members etc
  • Assist technicians from Japan as necessary while they are in the U.S. and Canada to provide on-site technical service to customers
  • In collaboration with Marketing Department, arrange activities related to trade shows in which the Department participates, including reserving booth space, coordinating booth design, developing posters, insurance, logistics, meeting room arrangements, hotel arrangements, etc., in compliance with each organizations’ guidelines and procedures
  • Will be required to perform other duties as requested, directed or assigned
  • Language Skills Needed: Fluent in English and Japanese a plus
  • 2-3 years of work experience in customer service, sales assistant etc
  • Detail oriented and can follow through to closure on assignments or customer issues
  • Strong interpersonal skills and able to build relationships with customers
  • Solid knowledge and experience in opportunity qualification, time management
  • Solid knowledge of business and sales principals, methods, practices
  • Problem identification and objection resolution skills
  • Ability to work individually and as part of a team to fit and function well in a small team environment
  • Overtime as required (end of month)
  • Business trip may be required
52

Customer Service & Internal Sales Systems Assistant Resume Examples & Samples

  • Responsible for screening, prioritizing, routing and tracking of work assignments and duties
  • Resolve data inconsistencies and inaccuracies as assigned. Resolve form inquires, as access allows
  • Responsible for sorting and initial assignment of all work items coming in through inquiry or request
  • Review work received to determine if the item indicated must be sent to specific person to work. Some items are logged out to a specific person because of the expertise it takes to complete the project
  • Assign and prioritize the workflow to determine which documents must be distributed as equally as possible and to ensure that all deadline dates are met
  • Provide administrative support as needed
  • Create/revise online forms as needed for customer service and internal sales
  • Review and manage all incoming emails
  • Prepare, sort, file and deliver incoming and outgoing information
  • Make copies according to instructions, sort and deliver prints
  • Maintain supply cabinets for the unit
  • Working conditions for this environment are standard office conditions. Required to use the computer up to 90% of the day. Required use of Telephone for "hotline" type application. Perform data entry as required
  • Minimum of 2 years of insurance experience required and/or administrative assistant duties
  • Must be able to be organized to assure deadlines and work are handled efficiently and effectively
  • This position requires an individual to use good judgment and understand all types of work coming into the unit in order to assign it to the appropriate staff
  • Strong communication skills, with the ability to work effectively with various levels of professionals
  • Must have extensive knowledge of and be proficient in the use of Personal Computers and LAN applications, including Excel, Access, Word and Lotus Notes
  • Ability to use sound judgment making decisions that are not clear cut
  • Must be able to locate information for any meetings or reports that pertains to the area
  • Ability to type 40w.p.m. preferred
  • Excellent human relation skills required
  • Preferred knowledge of systems to include: CSI, Membership systems, Claims systems, TSO, FOCUS, OnDemand, Lotus Notes, Imaging, MAC, PTI, Trove, Knowledge Management, Client Letter, IVR, Call Recording, BluePrints, and Superuser
  • Must have the ability to understand CSC and ISS policies and operating manuals
  • Data Entry skills required
  • Good telephone skills
  • Proven record of low unscheduled absences
  • Demonstrated mastery of addition, subtraction, multiplication, division, percentages and fractions
  • Demonstrated understanding of systems and process concepts
  • Testing to include: Typing, Reading Comprehension and Math Skills
53

Counter Sales / Customer Service Resume Examples & Samples

  • Must be functionally literate, capable of reading and writing legibly; and capable of understanding and recognizing part numbers and line codes, able to accurately reference part numbers and applications from an extensive catalog
  • Must be capable of lifting and moving parts and boxes of up to 60 lbs
  • Must be able to move engine blocks and other heavy equipment with moving aids designed to move such items including hand trucks, dollies, motorized cart, pallet jacks, etc
  • Must be able to repeatedly bend or stoop to ground level shelves and be able to reach upper shelves (8 feet) with the use of stool or ladder when necessary
  • Must be able to work on their feet (stand or walk) for their assigned work shifts
  • Must occasionally assist with deliveries when needed and act as a back-up driver if needed – thus requiring a valid driver’s license
  • Perform associated duties as assigned by management
  • Must be 18 or older to apply
  • Must pass a pre-employment drug test
54

Customer Service / Outside Sales Resume Examples & Samples

  • Bubbly and Outgoing personality!
  • Good MVR
  • Go Getter Attitude
  • Sales experience a plus!
55

Inside Sales & Customer Service Supervisor Resume Examples & Samples

  • Lead, Motivate and Guide all the members of the team to maintain the highest level of performance
  • Documentation and tracking of customer complaints to make sure jointly agreed corrective action are imposed and achieved aligned with Department Managers
  • Defining and Monitor KPI’s of team members
  • Work closely with Operational Management to review customer KPI’s and customer service role and performance
  • Ensure compliance is met at all times within the team
  • Define and Implement process and guidelines within the team
  • Lead on knowledge to enhance all levels within the team on KN’s Global offerings,
  • Facilitate/Identify training requirements where necessary and define development plans
  • Manage and ensure team discipline at all times
  • Jointly with Inside Sales and Customer Service Manager, Conduct regular performance reviews
  • Maintaining a number of own Key Accounts, to support, develop
  • Meet target requirements as set/agreed to between Regional Sales Manager, Inside Sales and Customer Service Manager and Supervisor
  • Adhere to all Job description objectives functions of team members
  • Rate quotations, integrated solutions, logistics planning and operational optimization
  • Bachelor degree in Business or equivalent experience
  • Requires 3 – 5 years Management experience. Requires a minimum of 5 years of operational and/or inside sales experience
  • Experience with logistics processes, systems and solutions
  • Solid PC operational knowledge along with Microsoft Office applications experience
  • Effective presentation and customer relations skills
  • Good analytical skills with attention to detail
  • Good problem solving and negotiation skills
  • Travel and valid Drivers License required
56

Customer Service & Inside Sales Resume Examples & Samples

  • Plan and perform sales work; develop sales leads; cultivate and maintain good working relationships with customers
  • Work from broad objectives and assignments to secure sales orders from existing and new accounts; demonstrate and promote company’s product capability to customers; meet with all levels of customer’s management in order to develop a thorough understanding of the customer’s needs
  • Monitor competitive activity in the marketplace; determine value management/positioning of the product in the market and competitive differentiation
  • Collaborate with buyers/manufacturing to establish scheduling of manufacturing and/or shipment dates
  • Analyze market trends and recommend sales and promotion techniques
  • Must have good cell phone & internet reception at home for the rotating on-call schedule
  • High school diploma, or equivalent, required
  • 5 years of industrial sales & customer service experience is preferred
  • Demonstrated initiative, innovative thinking and ability to influence
  • Knowledge of sales, pricing procedures, quotations and proposals
  • Significant customer relations experience and knowledge of manufacturing processes
  • Broad company product and technical knowledge
  • Excellent verbal and written communication skills; must be able to interface effectively with all levels of internal and external personnel
  • Strong technical and analytical skills
  • Proficient in MS Office, especially Excel, and knowledge of Infor/XA program
  • Possess excellent communication and interpersonal skills; be able to take initiative to independently solve problems while interacting with various teams and teammates on daily processes and flow
  • Must be capable of multi-tasking various duties throughout the day, have a positive attitude with an ability to be versatile and flexible
57

Color Sales / Customer Service Rep Resume Examples & Samples

  • Serve as the first line of contact with customers to create and maintain accurate color orders
  • Work with customers and apply knowledge of current prices or to provide equipment capability information
  • Work with Sales to have a uniform process for submitting their customers’ and prospects’ color reprographics estimates
  • Maintain records of all estimating activity within sales database
  • Maintain an accurate database of all costs associated with color services to ensure profitability of estimates
  • Partners with sales personnel to ensure competitive estimates are provided, while maintaining targeted gross profit results
  • Leads in establishing pricing and gives customer quotes
  • Assist customers in placing orders by obtaining job specifications and preparing complete and accurate work order forms
  • Provide excellent customer service to maintain current accounts and enhance the company's image
  • Processes digital files on Windows and Apple platforms
  • Organize and prepare digital files to download to large format color digital devices
  • Strong oral and written communication skills. Excellent organizational skills
  • Detail-oriented and handle multiple tasks
  • Can read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Can speak effectively before groups of customers or employees
  • Effectively present information to top management
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Associate's degree or equivalent from two-year college or technical school
  • 2+ years in a reprographics shop
  • Experience working in a Sales environment is a plus
58

Customer Service & Inside Sales Resume Examples & Samples

  • Perform various other similar or associated duties as assigned or directed
  • Proficient in MS Office, SAP a plus
  • Possess excellent communication and interpersonal skills; be able to independently solve problems while interacting with various teams and teammates on daily processes and flow
59

Customer Service Representative Medicare Sales Resume Examples & Samples

  • Answer incoming inquiries from UPMC Health Plan customers
  • Document inquires in accordance with UPMC Health Plan Customer Service Center guidelines
  • Investigate inquiries from UPMC Health Plan customers
  • Conduct outbound calls to clarify follow up and resolve inquiries from customers
  • Ability to understand and effectively communicate information regarding a basic product line or function
  • High school graduate or equivalent required (college degree preferred)
  • Six months of customer service and/or call center experience preferred
  • Proficiency in typing preferred
  • Ability to make independent decisions
  • Knowledge of Microsoft Office and Excel spreadsheet program preferred
  • Basic analytical skills necessary to evaluate customer inquiries
  • Ability to demonstrate good organizational skills
60

Customer Service / Light Sales Resume Examples & Samples

  • Greet walk-in customers
  • Answer phones
  • Provide quotes to customers on provided services
  • Take and record new customer orders