Customer Service Sales Associate Resume Samples

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GL
G Langworth
Gia
Langworth
87914 Brown Brook
San Francisco
CA
+1 (555) 834 6243
87914 Brown Brook
San Francisco
CA
Phone
p +1 (555) 834 6243
Experience Experience
Philadelphia, PA
Customer Service Sales Associate
Philadelphia, PA
Nolan LLC
Philadelphia, PA
Customer Service Sales Associate
  • Provide feedback to Account Managers and shipping focals when actual usage varies significantly from forecast and/or historical usage
  • Review unbilled shipping order reports to confirm timely billing & proper cash management
  • Greeting members and guests upon arrival
  • Interface with customers to resolve issues including those with special orders and non-delivered orders. Ensure that all customer "stock-out" situations are communicated in a timely manner
  • Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy
  • Promoting the Wellness Program
  • Answering phone calls
Houston, TX
Customer Service & Sales Associate
Houston, TX
Rippin-Blick
Houston, TX
Customer Service & Sales Associate
  • Participate in activities designed to improve customer satisfaction and business performance
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Assist customers in the selection and purchase of our products and repair services
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Prepare complete and accurate work and update customer file
  • Setting appointments and checking members and guests in and out for their sessions
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
present
Chicago, IL
Customer Service / Sales Associate
Chicago, IL
Reichert-Mertz
present
Chicago, IL
Customer Service / Sales Associate
present
  • Recognizing and supporting team goals and creating and maintaining positive relationships with team members
  • Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
  • May perform various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders
  • Accepting constructive criticism in a positive manner and using it as a learning tool
  • Maintains merchandise including: proper rotation, storage, stocking, and pricing promptly/accurately
  • Keeping management apprised of member concerns and following manager’s policies, procedures and direction
  • Setting and checking members and guests in and out for appointments
Education Education
Bachelor’s Degree
Bachelor’s Degree
University of Central Florida
Bachelor’s Degree
Skills Skills
  • Possess basic math and cash handling experience
  • Have strong phone and computer skills
  • Be able to prioritize and perform multiple tasks
  • Possess general knowledge of massage and esthetic services and modalities
  • Work cohesively with others in a fun and fast-paced environment
  • Have a strong customer service orientation and be able to communicate effectively with members and guests, prospective clients, vendors, and the franchised location’s management and team
  • Maintain client confidentiality
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8 Customer Service Sales Associate resume templates

1

Customer Service / Sales Associate Resume Examples & Samples

  • Must have/Strong/customer service experience
  • Call Center/Medicare/Sales preferred but not required
  • Must have/open availability/from 8:00am-9:00pm, 7 days including holidays
2

Customer Service & Inside Sales Associate Resume Examples & Samples

  • Answer incoming calls and process orders, prepare invoices and enter customer information updates
  • Set up and maintain customer files
  • Maintain superior product knowledge and competitor information
  • Provide customer service to current and prospective customers by answering questions and solving problems
  • Present price, credit and terms in accordance with standard procedures
  • Cold call prospective customers and send promotional materials. Follow up
  • Process customer warranties
  • Process customer returns
  • Occasional travel as required
  • Monitor promo pack inventory and assemble more as needed
  • Provide support to Outside Sales Representatives
  • Enter tool orders
  • Cross-train in production planning to assist in physical inventory count as needed
  • Sales Associates in Distribution Centers will be cross-trained in cutting and shipping to assist with order fulfillment
  • Complete special projects as directed by Sales Manager
3

Customer Service & Inside Sales Associate Resume Examples & Samples

  • Cold call prospective customers, send promotional materials, and follow up
  • Process customer warranties and returns
  • Proficient skills with Microsoft Office, including Excel, Word and Outlook, as well as general computer skills
4

Customer Service & Inside Sales Associate Resume Examples & Samples

  • Cross-trained in cutting and shipping to assist with order fulfillment
  • Complete special projects as directed by manager
  • High School Diploma/GED required; Associate's/Bachelor's degree preferred
  • Experience: Associate's/Bachelor’s degree with some customer service/sales experience; or High school diploma with minimum of 2 years relevant, applicable customer service/sales experience
  • * Please apply online directly at www.eastman.com/jobs *** Link:https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=8709&company=eastmanprd&username=
5

Customer Service & Sales Associate Resume Examples & Samples

  • Maintain broad knowledge of products, pricing, promotions, procedures, and other important issues through management communications, meetings, client focus groups, and formal training
  • Place and/or receive customer inquiries that may require deviation from a script or sales flow process
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Meet customer requirements through first contact resolution
  • Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Troubleshoot research and analyze customer problems with installation, billing, service upgrades/downgrades and disconnects
  • Strong communication, multi-tasking, negotiation skills required
  • Strong computer navigation skills and PC knowledge
  • Just be flexible with the ability to adapt to changes and think conceptually
6

Customer Service & Sales Associate Resume Examples & Samples

  • Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem
  • Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity
  • Occasionally use decision-support tools to answer questions
  • Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
  • Offer solutions to issues that are often non-standard/non- routine and require some clarification
  • Maintain broad knowledge of client products and services
  • Knowledge of basic computer operations
  • Must be flexible with the ability to adapt to changes quickly and think conceptually
  • Possess insight into self and others
  • Some technical knowledge
7

Customer Service & Inside Sales Associate Resume Examples & Samples

  • Cold call prospective business customers, send promotional materials, and follow up
  • Monitor promotional pack inventory and assemble more as needed
  • Cross-train in cutting and shipping to assist with order fulfillment
  • Experience: Associate's/Bachelor’s degree with some customer service/sales experience; or high school diploma with minimum of 2 years relevant, applicable customer service/sales experience
  • * Please apply online directly at www.eastman.com/jobs *** Link:https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=8761&company=eastmanprd&username=
8

Inside Sales / Customer Service Associate Resume Examples & Samples

  • Performs necessary follow-up to ensure customer service expectations are met
  • Researches and suggests alternative products to customer
  • Industry product knowledge preferred
  • Prior experience with spots buys, souring, and Request for Quotes (RFQs) a plus
9

Sales & Customer Service Associate Resume Examples & Samples

  • Greeting members and guests upon arrival
  • Acheviing sales goals
  • Staying updated on retail products and promotions
  • Have previous customer service experience
10

Customer Service Sales Associate Resume Examples & Samples

  • Setting and checking members and guests in and out for appointments
  • Accepting constructive criticism in a positive manner and using it as a learning tool
  • Be able to prioritize and perform multiple tasks
11

Customer Service & Counter Sales Associate Resume Examples & Samples

  • Executes the Grainger Service Promise and demonstrates, by action, the company Values
  • Guides customers to other internal resources such as Technical Support, Credit, Grainger Parts and Sourcing or Sales as necessary
  • Takes personal ownership for meeting established individual and team metrics. Consistently executes on all BBX requirements
12

Customer Service / Sales Associate Resume Examples & Samples

  • Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Agents service products while providing customer satisfaction with focus being on retention of sales
  • Ability to multi-task by performing various duties such as keying in orders, processing faxes, preparation of reports, etc
  • Interfaces with various internal teams to address order issues from order entry to order delivery
  • Ensures excellent customer relations. Responds to customer needs, under supervisor’s guidance, consistent with Company standards, culture, and business practices
  • Demonstrates teamwork to ensure achievement of team, individual, and corporate sales goals
  • Focus on productivity and quality to accommodate higher volumes of work
  • Demonstrates strong self-directed organizational skills to organize time effectively on a daily and weekly basis
  • Utilizes various computer systems such as ASI, Logility, EPort’s, SAP, and Microsoft products in the management of customer orders from plants, distribution centers, sales service centers and vendors
  • Must be available to work rotating shifts
  • 1 – 2 years call center or customer service experience
  • Focus on customer account management preferred
13

Customer Service Sales Associate Resume Examples & Samples

  • Enter customer orders for gases and chemicals (via Oracle R12) in a timely accurate manner. Respond to customer inquiries regarding an existing order in a timely manner
  • Interface with suppliers to ensure that deliveries are on time, correct inventory levels are maintained, and non-conforming material is returned in a timely manner
  • Respond to all internal/external customer inquiries in a timely manner
  • Maintain customer account files as outlined in company retention policy
  • Maintain customer account and pricing information in Oracle R12 and/or SalesForce.com for appropriate accounts assigned to areas of responsibility
  • Create & Maintain Standard Operating Procedures for applicable Sales Associate duty
  • Provide reports to sales managers and sales representatives when requested and applicable
  • Implement & maintain price increase plans in accordance with customer contract terms corporate guidelines in Oracle R12
  • Assist Account Manager in the processing of new customer/bulk installation set-up and take appropriate action to ensure compliance with company policies, procedures and pricing guidelines where applicable
  • Research and resolve customer pricing/invoicing inquiries
  • Interface with customers to resolve issues including those with special orders and non-delivered orders. Ensure that all customer "stock-out" situations are communicated in a timely manner
  • Provide feedback to Account Managers and shipping focals when actual usage varies significantly from forecast and/or historical usage
  • Elevate all critical inventory shortage situations to all parties affected and the appropriate levels of management
  • Review unbilled shipping order reports to confirm timely billing & proper cash management
  • Input & Maintain Sales Associate Protocol in SalesForce.com or Air Liquide approved SOP repository
  • 2+ years of experience in a sales support or customer service role
  • Ability to identify and analyze situations when customer forecast does not equal actual usage
  • Strong interpersonal skills with the ability to interact effectively with all levels in an organization
  • Ability to effectively utilize MS Word, Excel and Google
  • Ability to perform light physical work, such as filing
  • Ability and willingness to work extra hours if necessary in order to achieve customer satisfaction
  • Knowledge of Oracle applications and Salesforce.com
  • Familiarity with Standard Operating Procedures and ability to interpret customer contract information
14

Sales Associate / Customer Service Resume Examples & Samples

  • 2 years of customer service or sales experience
  • Strong team skills and enjoy a fast paced, stimulating environment
  • Proven ability to multitask and stay organized
15

Customer Service / Sales Associate Resume Examples & Samples

  • Must be licensed in Property and Casualty Insurance
  • Must be able to discuss difference coverage's offered for different policies
  • Must be able to assist customers in adding coverage to their current insurance plans
  • Must be knowledgeable in preparing homeowner quotes
  • Assisting new and existing customers over the phone
  • Proficient with using computer programs
  • Understanding of Insurance industry, policies, and terminology
16

Ford Westlake Customer Service Sales Retail Associate Resume Examples & Samples

  • Using a consultative selling process to match the best vehicle to the Customer needs
  • Creating a great vehicle delivery experience for the Customer
  • Following up with Customers to ensure satisfaction
  • Setting and achieving targeted sales goals
  • Gaining superior product knowledge to effectively help Customers
  • Transition Customers to the Service Department to support their ownership experience
  • Providing an exceptional customer experience to drive loyalty
17

Customer Service / Sales Associate Resume Examples & Samples

  • Provides prompt, courteous customer service by discovering guest’s needs
  • Rings up all sales on cash register, or point-of-sale equipment properly and accurately. Using suggestive selling techniques
  • Maintains ethical integrity, and honesty while handling money, checks, and other types of payment received for products sold
  • Follows policies and procedures established to prevent loss or cash and merchandise due to actions by employees, vendors, and customers. Ensuring proper cash handling procedures and policies
  • Safeguards cash and merchandise; follow company robbery prevention and reaction procedures as provided in the Emergency Response and Reporting Procedures and Policy Manual
  • Performs duties necessary to maintain internal and external store cleanliness; in addition to basic upkeep so that floors, windows, restrooms, food preparation areas, shelves, and counters stay clean and presentable at all times
  • Reacts and reports to customer complaints tactfully and promptly
  • Follows company policy and procedure and all laws governing restricted beverage and tobacco sales
  • Performs service transactions in accordance with company policy such as s lottery sales and redemption; vendor coupon redemptions; company approved credit cards, and etc
  • Adheres to company policies when related to safety and security. Looking for and eliminating safety hazards; reporting unsafe acts or conditions to management
  • Prepares required accident/incident reports; immediately reporting such activities to the Facility Manager
  • Maintain gas island cleanliness, safety, and stock levels (oil spills, windshield fluid, pumps, and etc.)
  • Complies with all food safety behaviors including: proper handling procedures, temperature requirements, and established sanitary standards
  • Receives products from vendors, following correct procedures. Assist management in vendor check-in
  • Maintains merchandise including: proper rotation, storage, stocking, and pricing promptly/accurately
  • Assist in maintaining proper inventory levels and audits
  • Maintains knowledge of all products offerings and promotions
  • Completes all required paper work accurately (vendor invoices, job assignment sheets, etc.)
  • Maintains a professional appearance in accordance with company uniform and personal appearance policy
  • Must be at least 18 years or older to apply
  • Previous sales is perferred
  • Maintain current food handlers or food safety certification as required by county
  • Abilty to perform essential duties
  • Demonstrates knowledge in sales, and provides exceptional customer service
  • Demonstrate ability to communicate effectively with guests, and co-workers on a daily basis
  • Ability to exercise sound judgment when receiving assignments, due dates, and general procedures
  • Ability to read and interpret documents such as rules, operating and maintenance instructions
  • Ability to perform basic computer skills
  • Ability to perform the four basic arithmetic operations (add, subtract, multiply, divide.)
  • Must be able to stand and/or walk for full shift, in addition to occasionally lift and/or carry up to 50 pounds from ground, to overhead and/or 60 pounds from ground to waist level (assisting in stocking/maintaining inventory levels.)
  • Ability to push, and pull with arms up to a force of 128 pounds (i.e., utilizing hand truck.)
  • Ability to bend at the waist with some twisting, up to one hour of the workday
  • May be required to climb a ladder and/or stool, kneel or crouch to retrieve materials
  • Ability to grasp, reach, and manipulate objects with hands
18

Customer Service & Sales Associate Resume Examples & Samples

  • Greet customers as they come into the store
  • Assist customers in the selection and purchase of our products and repair services
  • Ring up sales
  • Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale system
  • Be able to interact with customers in a professional and positive manner while providing exceptional customer service
  • Assist in maintaining a clean and organized retail store front
  • Assist in answering incoming phones calls. * Assist in inventory and other clerical duties. * Perform other duties as required by management
  • Honesty and Integrity…first and foremost
  • Must have some cell phone or electronics/technical knowledge and/or interest
  • Must have a good attitude and be a team player
  • Reliable and timely — with strong work ethic
  • Oral and written communication proficiency
  • Passion for working with electronic gadgets!! Positive personality!
  • Good communication and troubleshooting skills
  • Previous experience with smart phone repair or smart phone sales
  • Assembly and cosmetic mobile device refurbishment experience
  • Previous customer service/inventory or management experience or education
19

Customer Service / Sales Associate Resume Examples & Samples

  • 1-2 years Customer Service experience
  • Contact center experience and knowledge considered a plus
  • Life Insurance industry experience and knowledge considered a strong
20

Customer Service / Sales Associate, Ssc Resume Examples & Samples

  • May perform warehouse duties as required
  • Requires high school diploma or GED
  • 1 - 2 years of customer service experience