Rep, Customer Service Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the rep, customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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E Hilpert

Electa

Hilpert

6606 Hodkiewicz Station

San Francisco

+1 (555) 245 0045

6606 Hodkiewicz Station

San Francisco

Phone

p +1 (555) 245 0045

Experience Experience

Houston, TX

Rep Customer Service

Houston, TX

Becker-Kub

Houston, TX

Rep Customer Service

Performs other duties as assigned
Follows all established policies, procedures and written/verbal instructions
Performs all assigned tasks as quickly and accurately as possible
Manage all incoming mailboxes and respond in professional business writing style to all e-mail communications back to customers
All other assigned tasks per Supervisor or Customer Relations Manager
Execute password re-sets on company website
Answer incoming phone calls and provide world class customer support to maximize customer satisfaction

Dallas, TX

Rep-customer Service

Dallas, TX

Satterfield Inc

Dallas, TX

Rep-customer Service

Responsible for direct interaction with customer accounts and sales force to perform product inquiries, order entry processing and control
Establishes and maintains filing systems. Orders and stocks supplies
SCLM - Manages and secures the resident's trust account distributing funds according to guidelines
Assists with preparing for and facilitating meetings, conferences, programs and/or special events
Raising tech tickets for business partners
Amending existing client information as necessary in the IP systems and databases
Ensuring Dodd Frank reporting is completed

present

San Francisco, CA

Rep, Customer Service

San Francisco, CA

Mosciski, Satterfield and Marvin

present

San Francisco, CA

Rep, Customer Service

present

Adhere to established policy, procedure and quality standards within service standards or metrics for work performed
Teamwork: works harmoniously with others to get a job done, responds positively to instructions/procedures, and works well with others
Track related work activity for business process reporting & workload management
Work closely with internal departments to produce accurate and timely results which support department Key Performance Indicators (KPI’s)
Provide information related to outside assistance and other options
Meet or exceed established call center metrics for attendance, working rate, talk time and quality
Perform accounting functions related to orders, adjustments, and corrections

Education Education

Bachelor’s Degree in Courtesy

Virginia Commonwealth University

Bachelor’s Degree in Courtesy

Skills Skills

Strong attention to detail
Strong customer service skills to support interaction with end users in a pleasant, professional, and courteous manner
Strong communication skills
Proficiency multi-tasking, prioritizing and meeting deadlines
Proficient in Microsoft Office suite of products
Strong troubleshooting and problem solving skills
PC skills with proficiency using Windows and MS Office
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
Bilingual (French & English) mandatory
Experience in Medical Device Industry an asset

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15 Rep, Customer Service resume templates

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Rep, Customer Service Resume Examples & Samples

Serves as a liaison between The Morning Call and outsourced partners on a daily basis
Handles customer phone calls escalated from the vendor and the Operator line (concierge)
Resolves all vendor and customer escalations on a daily basis and in a timely fashion (emails, calls, etc), requiring analysis of situations to determine best use of resources
Performs data entry and essential Circulation processing and reporting for Morning Call and alternate products
Acts as dispatcher for missed deliveries and shortages
Demonstrates proficiency with circulation system, circulation processes and operation
Highly customer service and detail oriented
Good working knowledge of Microsoft Windows Office applications
Excellent communication skills and problem solving abilities
Must be a team player and exhibit a flexible and positive attitude

Rep, Customer Service Resume Examples & Samples

Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems
Verifies contacts and account information
Examines customer problems and implements appropriate corrective action to respond to customer requests
Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action
Maintains and creates logs, reports, records and files
Investigates, analyzes, coordinates and tracks complex customer issues and problems
Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution
May interface with offshore call center to answer questions on process or specialized situations
May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments
May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers
General knowledge of company products and customer service activities
Proficient MS Office skills
Must be able to navigate a computerized data entry system or other relevant applications

Rep Customer Service Resume Examples & Samples

Processing of customer orders through phone, fax, e-mail and EDI
Handles inbound calls in a timely and professional manner
Proactively contacts customers regarding order changes and/or late shipments
Researches and resolves escalated customer issues utilizing appropriate resources
Ensure orders are placed and confirmed within acceptable time frames
Primary liaison between the customer and supply chain
International shipping documents and communication
Proactively reaches out to teammates to help and delegates work when needed

Junior Business Rep-customer Service Resume Examples & Samples

Utilizing existing vendor information and contacting vendors through email and telephone
Establishing professional relationships
Completing necessary steps to open new accounts
Assisting vendors with initial questions and information requests
Facilitate initial orders
Following up to ensure new relationships are strong

Rep, Customer Service Resume Examples & Samples

Ensure customer satisfaction through the processing of service orders, Parts orders, warranty claims or return authtorizations, responding to and generating correspondence, and the coordination of all aspects of customer service activities
Serve as customer contact regarding order processing, pricing, scheduling and shipping
Prepare documents required for domestic and export shipments. Work directly with customers, reps, banks, freight forwarders, and internal departments to ensure the accuracy and timeliness of shipments and payment of goods or services rendered
Interface with Master Scheduler, Engineering, Finance-Credit, Sales, Service and Shipping to facilitate customer orders for customer satisfaction
Research and process requests for warranty freight and/or reimbursement
Maintain customer warranty database to ensure integrity of the data
Communicate with customers via phone, email, fax and web service portals
Work closely with internal departments to produce accurate and timely results which support department Key Performance Indicators (KPI’s)
High School Diploma and minimum 5+ years experience in customer service environment
Proficient in Microsoft Suite (Word, Excel, Power Point)
Ability to utilize SAP and accurately input data
Ability to read and interpret documents, such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to effectively present information in one-on-one and small group situations to internal and external customers
Bi-lingual Spanish preferred, but not required
Carry out instructions furnished in written, oral, or diagram form. Must be able to deal with problems and resolve conflicts
Calculate figures and amounts, such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Must be able to effectively present information in small group situations to customers, clients, and other employees of the organization

Rep, Customer Service Resume Examples & Samples

Demonstrates working knowledge of product/service features and how products are used in customers' businesses
Demonstrates working knowledge of business practices and procedures
Evaluates customer requests and ensures proper action is taken with minimal supervision
Provides appropriate level of customer support on moderately complex customer issues
Coordinates problem resolution
Documents product/service issues and resolution techniques for the benefit of the team
Provides comprehensive level of customer support in explaining products/services for alternatives and customer solutions
Resolves routine problems/issues
Works to understand complex functional situations by paying attention to the details of the tasks at hand and by breaking them down into smaller pieces
Ensures that customers have a positive experience; commits to meet or exceed customer expectations
Demonstrates deep customer expertise; collaborates with appropriate parties to identify the drivers leading to business success
Identifies opportunities to improve efficiency while providing flawless transactions, services and products
Measures and evaluates the effectiveness of protocols, programs or deliverables; compares measurement results to standards and takes
Placing orders via phone/email/fax
Running customer reports
Working closely with the Distribution Center and Kinray Sale Representatives
Answer incoming phone calls from customers
Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
Respond to customer questions and problems
Contact customers to inform them of additional information or payment needed
Prior computer experience using Microsoft Office systems preferred
AS400 system knowledge preferred
Shift: 9:00am-5:30pm Monday – Friday

Rep-customer Service Resume Examples & Samples

Managing urgent requests to modify high profile client accounts
Processing new account applications for Financial Institutions
Investigating client and technical issues
Raising tech tickets for business partners
Ensuring Dodd Frank reporting is completed
Capturing and reporting GMEI data to DTCC
Updating client bank accounts
Clearing Bridger alerts
Issuing, trouble shooting and managing RSA tokens
Proficient in Microsoft Suite
Ability to maintain a high level of accuracy whilst working under pressure
Proactive approach to work
Understanding of Foreign Exchange
Experience with SalesForce, FXOPs, Lexis Nexis or Bridger
Technical support background

Rep, Customer Service Resume Examples & Samples

Issue and process all orders for traditional sales-including making all backlog and location changes, corrections and adjustments as necessary before shipping order/stock transfer off the system
Acknowledge order to customer
Liaise with product line, marketing and consignment personnel on order service related issues
Communicate with product lines and contract services for PO/RO due dates so accurate data is in system
Work with warehouse, QC, shipping personnel to ensure orders and transfers are processed in time
Work with inbound QC to ensure smooth transition of inbound RO/PO/stock transfers to outbound QC when required for an outbound order/stock transfer - Communicate shipping notification to customer
Oversee customer warranty claims process
Prioritize the workload within the QC to ensure ship dates are met - Monitor order backlog to ensure timely deliveries
Works with marketing/product line personnel to ensure the backlog is being monitored within each group and updated accordingly
Liaise with warehouse manager on any warehousing issues
Receive, research, and answer customer complaints-coordinate the complaint with sales, product lines, QC, warehouse, and accounting department. - Receive, research, and answer customer inquiries regarding sales orders, invoices, shipping data, and paperwork
Update and maintain customer master list
Routes calls to proper personnel
Works with Credit Department on warranty issues and order disputes
Investigate, resolve paperwork issues that arise from customer
Maintain customer requirements manual
Generate customer report card
Associates degree (A.A.) or equivalent from two-year college or technical school; or four years related experience and/or training; or equivalent combination of education and experience
PC Literate (Word, Excel, Access)
Aircraft Industry Experience a plus

Rep Customer Service Resume Examples & Samples

Answer incoming phone calls and provide world class customer support to maximize customer satisfaction
Execute daily transactions which includes, order entry, returns, credits, specials, sample orders, debits, credit and re-bills, and any other assigned work/tasks
Manage all incoming mailboxes and respond in professional business writing style to all e-mail communications back to customers
Be able to problem solve in a dynamic service environment
Strong verbal, written and computer skills
Excellent planning, follow-up and organizational skills
Provide user support and customer service on all customer issues
Assist sales in reviewing customer needs
Manage day to day activities per customer requests that allows sales more opportunities to sell
All SSS will be aligned with a Territory Manager or Zone to better support our customers
Obtain and evaluate all relevant information to handle all inquiries and issues
Research issues and questions using available information resources
Identify, redirect and/or escalate problems to appropriate resources per customer support procedures
Follows specific instructions and processes to maintain accurate Remedy call tracking logs; entries of contact with resolution details and follow-up information including, but not limited to details of inquiries, issues, actions taken, current state, etc
Makes proactive customer calls to ensure high customer satisfaction
Be able to support company website questions, processes and inquiries and provide some technical support
Execute password re-sets on company website
Able to work cross functionally with other internal departments to support both internal and external customers
All other assigned tasks per Supervisor or Customer Relations Manager

Rep, Customer Service Resume Examples & Samples

Minimum of two years administrative experience required
Experience in Medical Device Industry an asset
College Diploma or Bachelor's Degree (or in progress) required
Must be resourceful, highly motivated and have the ability to coordinate varied and multiple projects working with a wide variety of people in a fast paced environment
Bilingual (French & English) mandatory
Proficient in Microsoft Office suite of products

Senior Rep Customer Service Resume Examples & Samples

Create a positive and consistent United Academy customer experience
Drive revenue using persuasive selling skills and articulating the United Academy value proposition to current and future customers
Accurate use of United Rentals computer systems designed specifically for United Academy
Identify and qualify a United Academy request to ensure it will suit the customer's requirements

Ib Rep, Customer Service Resume Examples & Samples

10%- Provide knowledgeable insight and information about our products by utilizing tools such as catalog and website. Upsells to Customers as designated
Must have strong desire to help customers, work well under pressure and maintain a courteous, professional demeanor at all times
Ability to learn and retain new information
Strong follow up & problem solving skills

Patient Accounts Rep / Customer Service / PFS Resume Examples & Samples

Maintains communication with collection agencies, provides administrative support, and handles cash management regarding activity on patient accounts
Performs all clerical functions. Assists with handling requests to completion with other departments
Establishes patient referrals, pre-certifications, and authorizations. Processes and returns patient voicemails within 24 hours of receipt
Documents all actions taken on each accounts in the systems
Updates changes in insurance screens, demographic information, and statement systems. Initiates monthly payment contract on accounts up to $1000 for patients who meet guidelines
Informs leadership of problems and recommends solutions

Rep Customer Service Resume Examples & Samples

Answers all incoming fare media phone calls from customers
Answers all inquiries related to fare media
Initiates outbound call as needed

Rep, Customer Service Resume Examples & Samples

Identify, evaluate and prioritize caller needs, questions and concerns
Formulate plans of resolution and respond appropriately and efficiently
Maintain and/or restore customer satisfaction and partner with other teams as needed
Perform problem analysis and recommend resolutions to the callers in accordance with standard protocol
Proactively educate callers on program benefits
Meet or exceed established call center metrics for attendance, working rate, talk time and quality
Use computer tools to accurately process and document information
Develop rapport with callers and adjust communication style appropriately
Provide accurate information about programs and services
Escalate issues internally
Strong customer service skills to support interaction with end users in a pleasant, professional, and courteous manner
Ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to match the audience
PC skills with proficiency using Windows and MS Office
Ability to empathize and understand the needs of the customer
Strong attention to detail
Proficiency multi-tasking, prioritizing and meeting deadlines

Rep-customer Service Resume Examples & Samples

Responds to inquiries and may refer customers to secondary sources
Monitors a variety of service levels to ensure that turnaround times or special requests are completed within expectations
Resolves customer and client problems, utilizing a variety of computer systems, software, document imaging and auto faxing equipment. Within limits of authority, appropriate billing adjustments, determining appropriate service recovery actions, and coordination of special requests. Ensures that billing adjustments are performed within the System Standards of Conduct and HCFA compliance requirements for laboratories
Uses excellent customer service skills in keeping with the System mission, vision, and values. Converses with patients, physicians, and public to take and relay messages, and to give patient results to physicians, nursing personnel, or client offices. Uses negotiation skills to defuse customer dissatisfaction and applies service recovery principles, as needed to maintain client accounts
Acts as the commutation liaison for System Laboratories in a busy customer service center. Triages and directs all incoming and outgoing information. Appropriately releases medical information and test results, according to established System and Laboratory confidentiality policies. Advises client offices and nursing units on appropriate specimen collection containers, protocols, and specimen transport conditions
Six months previous job related (laboratory and/or customer relations) experience required

Rep, Customer Service Resume Examples & Samples

Answer customer requests or inquiries concerning services, products, billing, and reports problem areas
Handle miscellaneous customer service and general information calls via the phone and email
Effectively transfer misdirected customer requests to an appropriate department
Offer solutions and solve problems that are sometimes unstructured and that may require reliance on conceptual thinking
Prepare field orders (e.g., turn-ons, turn-offs, transfers); updates and maintains customer account information
Determine documentation requirements; review and maintain hard copies when necessary
Provide information related to outside assistance and other options
Respond to service policy, rate questions, and billing inquiries
Answer complex credit and billing inquiries, investigate high bills, analyze customer credit status, quote amount due, authorize extensions, and make arrangements for payment of past due bills, final bills, and returned checks
Coordinate work requests with appropriate departments and service centers; informs customers of actions taken
Perform accounting functions related to orders, adjustments, and corrections
Report service disruptions (vendor, process, systems)
Track related work activity for business process reporting & workload management
1-2 years experience in customer service
Availability to work flexible schedule which includes all hours of customer care center operations
Bi-lingual
Computer use - basic proficiency
Time Management – Maximizing available time to its highest purpose while achieving objectives
Persuasion and negotiation skills
Must be able to use multiple mainframe and software programs – MS Office and others which includes SharePoint

Rep-customer Service Resume Examples & Samples

Repairing and/or correcting incomplete payment details
Investigating and resolving client/payment issues
Amending existing client information as necessary in the IP systems and databases
Sending clients IP documentation as requested
Responding to clients payment requests and inquiries received via phone and email
Monitoring of the group email dedicated to client faxes, documents and messages,
Support of US Sales Team as requested in addition to being involved in other operational projects and processes as required
Preferred candidate will have demonstrated an understanding of foreign exchange and rate fluctuations
A basic understanding of International Payments, IBAN, Swift Codes, Swift messages, tracers, international and exotic currency payment requirements, federal routing methods, bank processes, clearing sanction hits, responding to OFAC reports, Dodd Frank requirements and new accounts processing experience is preferred
Must have strong attention to detail and the ability to maintain a high level of accuracy whilst working under pressure
Excellent telephone skills with the ability to listen and understand the callers requirements
Ability to work as part of a team ensuring team goals and deadlines are achieved
A pro-active and flexible approach to work; in addition to a high level of numeracy
Excellent written and verbal communication, creative problem solving, and organizational skills are required
PC skills, including knowledge of the internet and Microsoft Excel
Must be flexible to work between the hours of 7am-8pm Monday-Friday
Salesforce, FXOPS, Bridger and Citibank Worldlink experience a plus

Rep-customer Service Resume Examples & Samples

Composes, types and transcribes correspondence, forms, reports, presentation materials and other written communications as required. Routes written communications as appropriate
Communicates with others in person, telephone, and/or email. May receive and screen visitors and handles general inquiries
Assists with preparing for and facilitating meetings, conferences, programs and/or special events
Establishes and maintains filing systems. Orders and stocks supplies
SCLM - Manages and secures the resident's trust account distributing funds according to guidelines
6+ months keyboarding experience required

Patient Care Services Rep / Customer Service Resume Examples & Samples

Minimum of one year in patient billing, customer service, claims processing, or related experience
Good communication and organizational skills with strong attention to detail
A team player attitude with excellent interpersonal skills
Strong computer and keyboarding skills
Ability to provide assistance to the Operations Department by contacting physicians, clinicians, patients, and payers to obtain information for the completion of paperwork
Knowledge of healthcare insurance and third party reimbursement requirements
Track record of company longevity / loyalty (3+ years)

Patient Services Rep-customer Service Resume Examples & Samples

Requires high school diploma or equivalent
One or two years related experience
Demonstrated computerized system application experience
Critical thinking and problem-solving skills
Interpersonal skills to effectively communicate with patients, team members, clinical colleagues, medical staff, and external agencies and contacts
Exceptional customer service skills and positive personality attributes
Patience in dealing with ordinary, arduous or emotional clients
Use of telephones

Rep-customer Service RT Resume Examples & Samples

Handles customer service inquiries and problems
Uses systems for tracking, information gathering, or troubleshooting
Maintains records as appropriate
Understands insurance guidelines for reimbursement of ministry�s specialty for customers. Obtains additional documentation needed to qualify orders. Works to determine benefits and financial responsibility for all goods and services at the time of the order. Communicates with customer or responsible party on issues of financial responsibilities
Coordinates with other departments for customer needs, such as delivery of equipment to the home, set up of specialized equipment, and the drop ship program and initiates the special order process for customers requiring equipment and inventory outside of ministry's inventory. Reviews special order procedures with the customer and ensures the special order procedure is followed
Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs
Performs on-call duties on weekends, as assigned and understand and complies with regulatory guidelines

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