Call Center Customer Service Rep Resume Samples
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Call Center Customer Service Rep Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the call center customer service rep job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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WM
W Murray
Wilburn
Murray
8342 Micah Inlet
Philadelphia
PA
+1 (555) 688 7541
8342 Micah Inlet
Philadelphia
PA
Phone
p
+1 (555) 688 7541
Experience
Experience
Los Angeles, CA
Customer Service Rep-call Center
Los Angeles, CA
Ward, Volkman and Zemlak
Los Angeles, CA
Customer Service Rep-call Center
- Process customer supply re-orders accurately and efficiently by following departmental procedures
- Encourage customer compliance with optimal utilization of Medtronic Diabetes products
- Concisely and accurately document customer requests and interactions
- Continuously comply with Medtronic’s core values and guiding principles
- Data entry responsibilities, setting up new items and managing current inventories
Houston, TX
Call Center Customer Service Rep
Houston, TX
Emmerich-Stanton
Houston, TX
Call Center Customer Service Rep
- Improve the quality and consistency of customer communications and ensure customer's expectations are met
- Drive improvement of Customer Satisfaction Index (CSI) scores
- Perform additional duties as assigned by management
- Perform pricing/generate quotes
- Performs other related duties and participates in special projects as assigned
- Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions
- Respond to customer inquiries regarding Medtronic Diabetes products and related health insurance coverage questions
present
New York, NY
Labcorp Fair-call Center Customer Service Rep
New York, NY
Gislason, Kassulke and Langworth
present
New York, NY
Labcorp Fair-call Center Customer Service Rep
present
- The CSR’s primary responsibility is problem diagnosis and over the phone assistance for minor problems
- The CSR will document call procedures and report statistical information on Field Services to management
- The CSR will provide a high level of professionalism and customer service when interacting with Dispatchers, Field Technicians and outside customers
- Knowledge of the rules, regulations and policies governing the Lottery and Scientific Games
- Develop good knowledge of the various products offered by the Lottery, including play styles, prize structures, pay out percentages, odds of winning, special promotions, etc
- Assist customers who are experiencing a vehicle breakdown
- Execute customer communication protocol pertaining to vehicle breakdowns and PM scheduling and follow-up, and vehicle status updates
Education
Education
DePaul University
Skills
Skills
- Quick leaner and be able multi-task
- Effectively use all applicable systems, technology and software to perform job functions
- Good customer service and computer skills
- Understands and adheres to all training and bank policy, laws and regulations applicable to role
- Knowledge of the rules, regulations and policies governing the Lottery and Scientific Games
- Ability to communicate effectively, courteously and provide the customer with accurate information
- Posses a good understanding of the principles and techniques of telephone sales
- Be professional to customers at all times
- Excellent organizational skills
- Works accurate and with eye for details
9 Call Center Customer Service Rep resume templates
Read our complete resume writing guides
1
Call Center Customer Service Rep Resume Examples & Samples
- Years of functional/professional experience: 0 - 1 years of customer service experience in a call center
- Understands and adheres to all training and bank policy, laws and regulations applicable to role
- Ability to learn and apply skills quickly
2
Customer Service Rep-call Center Resume Examples & Samples
- Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required
- Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions
- Data entry responsibilities, setting up new items and managing current inventories
3
Call Center Customer Service Rep Resume Examples & Samples
- The CSR will document call procedures and report statistical information on Field Services to management
- The CSR will provide a high level of professionalism and customer service when interacting with Dispatchers, Field Technicians and outside customers
- Knowledge of the rules, regulations and policies governing the Lottery and Scientific Games
- Posses a good understanding of the principles and techniques of telephone sales
- Empathy for customer’s situation
- Be able to suggest improvements to the various communications by the company
- Works accurate and with eye for details
- Be willing to build a long-term relationship with the customer
4
Labcorp Fair-call Center Customer Service Rep Resume Examples & Samples
- All candidates MUST take the assessment presented to them after they apply online
- All resumes will be reviewed to determine the qualified candidates
- Qualified candidates will be contacted to schedule an appointment time for the job fair
- We will not be able to interview any walk-in candidates. All candidates will be pre-screened and scheduled for the job fair
5
Call Center Customer Service Rep Resume Examples & Samples
- ON-SITE JOB FAIR INFORMATION*
- All candidates interested in the job fair MUST apply to online. Please apply directly through www.labcorpcareers instead of any third party job posting sites
- The job fair will be on Tues, March 14, 2017. The location will be provided to candidates as they are scheduled for an interview
6
Call Center Customer Service Rep Resume Examples & Samples
- Resolve billing issues
- Collect outstanding balances
- Process patient correspondence
- Answer phone promptly
- Be professional to customers at all times
- Use pleasant greeting when answering inbound calls
- Speak to patients without raising voice, interrupting patients or demanding information
- Speak clearly and concisely
- Accurately gather all necessary information
- Give complete and accurate answers to questions
- Inform customers how long they will be on hold, if necessary
- Solid PC knowledge required
- Medical Insurance, Medical Billing experience and/or Collections experience preferred
7
Call Center Customer Service Rep Resume Examples & Samples
- Highschool diploma or equivalent
- Quick leaner and be able multi-task
- Willing to submit to background check
8
Call Center Customer Service Rep Resume Examples & Samples
- Prior call center experience is a plus
- Good customer service and computer skills
- Be willing to submit to a background check
- Must posses a High School Diploma or equivalent
9
Customer Service Rep-call Center Resume Examples & Samples
- Process customer supply re-orders accurately and efficiently by following departmental procedures
- Ensure all patient documents are on record as dictated by Medtronic and regulatory requirements
- Communicate daily with patients, physicians and insurance companies via telephone and online resources in order to expedite orders and enhance customer experience
- Encourage customer compliance with optimal utilization of Medtronic Diabetes products
- Respond to customer inquiries regarding Medtronic Diabetes products and related health insurance coverage questions
- Concisely and accurately document customer requests and interactions
- Identify and respond to customer needs, problems, and initiate actions to ensure customer satisfaction
- Request necessary documentation from an insurance carrier as applicable to customer orders
- Continuously comply with Medtronic’s core values and guiding principles
- Responsible for assisting with the inbound call queue as required by business needs
- Perform additional duties as assigned by management
- High School Graduate or GED certificate
- Ability to document calls by typing on a keyboard while speaking to a customer on the phone
- Previous experience working in the medical device field
- Demonstrated proficiency with processing orders for Durable Medical Equipment and/or Pharmacy Benefits
- Knowledge of Diabetes and Insulin Pump Therapy and related products
- Experience using a computer with multiple software programs and proficiency with MS Office Suite (Word, Excel, Outlook)
