Call Center Agent Resume Samples
4.7
(115 votes) for
Call Center Agent Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the call center agent job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
SB
S Bashirian
Stefan
Bashirian
564 Idella Flats
Dallas
TX
+1 (555) 709 7764
564 Idella Flats
Dallas
TX
Phone
p
+1 (555) 709 7764
Experience
Experience
Los Angeles, CA
Call Center Agent
Los Angeles, CA
Gerhold-Volkman
Los Angeles, CA
Call Center Agent
- Make outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction
- Coordinate, provide work direction to, and develop Intermittent Call-Center staff
- Provide troubleshooting assistance to customers
- Any other duties as assigned by the Call-Center Manager or Management
- Work on special projects as assigned by management
- Create a menu based on criteria provided by the guest
- Meet or exceed production standards of the Provider Relations Department. Provides the following backup responsibilities
San Francisco, CA
Seasonal Call Center Agent
San Francisco, CA
O'Connell-Hayes
San Francisco, CA
Seasonal Call Center Agent
- Under direction of Manager, Assistant Manager and Team Leader, perform/complete additional projects, duties and assignments
- Will receive periodic performance evaluations
- Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information
- Other responsibilities will include helping with fulfillment of the printed passes, processing applications, and guest follow up
- Discounted lodging starting at $85/night
- Food and beverage discounts at mountain dining
- Discounted tickets for sporting events
present
Phoenix, AZ
Lead Call Center Agent
Phoenix, AZ
Carter, Will and Schuster
present
Phoenix, AZ
Lead Call Center Agent
present
- Provides support and coaching to the agents as it relates to providing the highest quality of customer service
- Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures
- Assists in the development and implementation of new agent training manuals and procedures
- Functions as the backup to the Call Center Supervisor/Coordinator. Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator
- Completes administrative duties as assigned by the Call Center Supervisor/Coordinator including database entry of on-call schedules, making changes or updates to both hospital and physician office protocols
- Assists with scheduling and provides input to employee evaluations
- Assists with Call Center staff scheduling and provides input to employee evaluations
Education
Education
Bachelor’s Degree in Communications
Bachelor’s Degree in Communications
The University of Alabama
Bachelor’s Degree in Communications
Skills
Skills
- Working knowledge of Windows 7 Professional and Microsoft Office Suites
- Strong team player with the ability to work within a close environment
- Dependable attendance record with good work ethic
- Ability to feel comfortable sitting for most of an 8h shift
- Strong communication skills, courteous and professional manner and use of proper grammar
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Strong experience with Microsoft Office, with a strong focus on Excel and Word
- Strong professional telephone etiquette
- Strong analytical skills and demonstrated ability to prioritize calls
- Demonstrated ability to learn new skills and apply the knowledge
15 Call Center Agent resume templates
Read our complete resume writing guides
1
Call Center Agent Resume Examples & Samples
- Completed high school education or equivalent related work experience, post-secondary education an asset
- 1 to 2 years experience in collections, account recovery, or outbound calling preferred
- Bilingualism in French and English considered a strong asset
- Good understanding of the collections process
- Ability to work with established targets
- Basic understanding of bank products and services
- Solid communication skills both in written and verbal
- Previous experience in a call centre or collection environment an asset
- Working knowledge of PC and windows based programs
- Prior experience with a dialer system is preferred
- Must be available and willing to work the evening shift
2
Seasonal Call Center Agent Resume Examples & Samples
- Responsibility for providing informed and accurate customer service about products and services offered for 11 Ski Resorts via telephone. Able to present the first point of contact for our Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail
- Working with managers to achieve monthly departmental goals. Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. The calls will be a variety of sales calls, service calls, and service recovery
- An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards
- Exceptional time management with strong ability to multi task
- Other responsibilities will include helping with fulfillment of the printed passes, processing applications, and guest follow up
- Strong written and verbal communication required
- Under direction of Manager, Assistant Manager and Team Leader, perform/complete additional projects, duties and assignments
- Bilingual desired
3
Call Center Agent Resume Examples & Samples
- Answer guest questions about resort activities, transfer calls, takes guest messages, perform Wake-Up calls in accordance with AAA standards
- Assist Owners and Guests with luggage, roommoves, wheelchairs, cribs and rollaway beds
- High school Degree - required
- Computer-Microsoft office - preferred
4
Call Center Agent Resume Examples & Samples
- Handles inbound provider inquiries accurately and professionally
- Document all inbound calls
- Completes and documents provider callbacks within a 24 hour period
- Escalates calls as appropriate
- Performs duties within the quality requirements of each specific job responsibility
- Complete data entry of dental claims
- Responsible for maintaining the provider filing cabinets
- May perform quality assurance on job responsibilities within the department
- Meet or exceed production standards of the Provider Relations Department
- Provides the following backup responsibilities: a. Logs, distributes and completes provider and client written correspondence. All correspondence must be completed within ten business days. b. Date stamps all incoming mail and distributes it to the appropriate team member for handling. c. Complete or QA provider updates d. Complete or QA Medicaid client card requests, travel reimbursements, etc. e. Complete Medicaid provider mailings f. Complete or QA provider enrollment applications
- Minimum two years customer service experience and excellent customer service skills
- Strong analytical, comprehension, and problem solving skills
- Ability to follow verbal and written instructions
- Personal computer experience
- Must be able to work independently and as a team member
- Excellent attendance record
- Previous call center experience
- Previous dental office experience
- Excel, Access and Word software experience
5
Call Center Agent Resume Examples & Samples
- Logs, distributes and completes provider and client written correspondence
- All correspondence must be completed within ten business days
- Date stamps all incoming mail and distributes it to the appropriate team member for handling
- Complete or QA provider updates
- Complete or QA Medicaid client card requests, travel reimbursements, etc
- Complete Medicaid provider mailings
- Complete or QA provider enrollment applications
6
Call Center Agent Resume Examples & Samples
- Meet or exceed production standards of the Provider Relations Department. Provides the following backup responsibilities
- Other duties as assigned. Required Qualifications
- Excellent attendance record. Preferred Qualifications
- Excel, Access and Word software experience. Sensitivity of POSITION
- Works with protected health information (PHI)
- Has access to confidential personnel Medicaid information
7
Seasonal Call Center Agent Resume Examples & Samples
- Exceptional time management with strong ability to multitask
- Bilingual Desired
- Must be able to work through the end of May
8
PBX Operator / Call Center Agent / Dispatcher Resume Examples & Samples
- Check in guests at front desk, entering appropriate information into and running necessary reports from computer system
- Take payments, post charges, enter amounts into computer, and balance accounts at end of shift
- Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members
- Relay maintenance and housekeeping requests to proper staff members
- Answer the switchboard in a pleasant and courteous manner within 3 rings and transfer the call to appropriate department or person
- Check guests out. Run various computer reports (checkouts, guest lists and the like)
- Handle emergencies that arise when on duty alone, notifying appropriate personnel
- Put keys away and do a key inventory
- Perform other related clerical tasks
- Assist in the cleanliness and general maintenance of the front desk and reception area
- Assist Bell and Valet when appropriate
- High school diploma or equivalent. -required
- One year housekeeping/laundry experience. -required
- Ability to read, write, and speak English. -required
- Must be able to stand for extended periods of time –required
- Must have a flexible schedule - required
- Previous Lodging/Hospitality/Call Center experience - preferred
9
Overnight Guest Service Call Center Agent Resume Examples & Samples
- Transfer callers to various resort departments such as Reservation and Transportation
- Prepare various reports for day shift employees
- Assist Owners and Guests with roommoves and requests for luggage assistance, wheelchairs, cribs, rollaway beds and other deliveries
- Receive housekeeping requests from guests, owners, employees and dispatch to appropriate housekeeping department
- Explain guest pay folios over the telephone and e-mail receipts
- College Degree in Hospitality- preferred
10
Call Center Agent Customer Service Dutch Resume Examples & Samples
- Responding to our Dutch online shop customers‘ enquiries via telephone, e-mail, chat and social media – with focus on fashion, beauty and lifestyle
- Competent and solution-oriented processing of enquiries
- Assisting and guiding customers throughout the online ordering process
- Forwarding cases to specialist departments for further processing
- Business fluency in Dutch and German – verbal and written
- Enjoy dealing with customers
- Flexible attitude regarding working in shifts (6:00 am - 10:00 pm)
11
Call Center Agent Resume Examples & Samples
- Less than a block from the CDTA bus route
- A casual and fun environment! We respect our employees and strive to make our environment exciting and fun!
- We pay $9.00 per hour, with the opportunity to earn a productivity based bonus
12
Call Center Agent Resume Examples & Samples
- Responsible for providing informed and accurate response to customers about products and services offered for 11 Ski Resorts via telephone. Able to present the first point of contact for our Experience of a Lifetime through consistently providing positive guest interactions and strong attention to detail
- Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information
- Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing
- Flexibility to work some weekend days, some holidays, and some evenings as needed
- Will receive periodic performance evaluations
- Will be asked to commit to a one season agreement
- Wage: $10.75/hr
13
Call Center Agent Resume Examples & Samples
- Assists with training, motivation, and support of Emergency Response Center Operations Support Agents
- Handles difficult/complex customer issues
- Maintains a high level of confidentiality when dealing with customer and employee issues and exhibits good judgment when handling complicated requests
- Maintains and sets and example for professional and respectful conduct when interacting with customers and co-workers
- Manages multiple priorities efficiently and timely
- Proven track record in maintaining levels of operational tasks, as well as overall call processing productivity and compliance
- Provides assistance with call overflow as required by the traffic and/or scheduling function of the operations support team
- May assist in examining operations support trends, including call volumes, patterns, staff productivity and resource allocation
- Assist with scheduling coverage based on traffic and staffing levels. Report variances and discrepancies to procedure or policy to Emergency Response Center Supervisors. Coordinates and reports status of routine assignments and special projects performed by agents
- Verifies data entry, call processing efficiency and audio records, provides necessary feedback and documentation to Supervisors for follow up
- Reports daily activity requiring follow up to remote offices
- Submits weekly overview of shift activity to management
- Completes routine equipment checks
- Coordinates manual processing of alarm signals in conjunction with DR/BCM procedures
- Special Projects as assigned
- Legacy alarm panel remote programming
- Must be flexible for schedule changes to accommodate training, meetings and be available for overtime as required by business operations
- Assists Emergency Response Center Supervisors and Managers in the support and coordination of the operations support team performance and activity
- Has met all the requirements of an Emergency Response Center Alarm Agent and Operations Support Agent
- Exhibits mastery in customer service skills and problem solving
- Exhibits leadership qualities
- Ability to work independently, receives general instructions on routine work and detailed instructions on new assignments
- Ability to operate/troubleshoot basic office equipment (PC, printer, fax, receivers, alarm panels, telephone system, various software packages)
- Achieves required call monitoring scores
- Must demonstrate excellent writing skills
- Must maintain a polished and professional attitude at all times. Communicates issues with facts, suggestions and possible resolutions
- Must possess excellent verbal communication skills (this includes the ability to communicate effectively, tactfully and courteously with all clients and employees)
- Must be able to continuously learn and retain knowledge of new services and promotions being offered by the company
- Must possess minimum one year of Windows based computer experience
- Knowledge of Word and spreadsheets required
- Must possess basic mathematical skills
- Strong attention to detail required
- Must maintain a high level of confidentiality in dealing with customer and employee data
- Must be able to answer and manage telephone calls and traffic at defined performance standards
- Must fulfill applicable Alarm Agent Licensing, Registration and Certification requirements
- Spanish language skills desired
- Associate’s degree in Communications or related field preferred
- Central Station Alarm Association (CSAA) Level II Operator certification
- Has successfully performed the duties of Emergency Response Center Operations Support Agent or similar position for 1–2 years. Help desk and/or supervisory experience desired
- Two years face-to-face and/or phone customer service experience in fast paced environment
- Experience with browser based applications and sending/receiving email required
14
Activites & Dining Call Center Agent Resume Examples & Samples
- Work Schedule: 4 days per week, 10 hour days
- On-the-job training is provided in a 4 day training block with additional training throughout season
- Agents will tour Keystone activities and restaurants we book to better sell the products
- Agents will work in our call center and at least one day at various check in/information desks
- Ideal candidate will be able to multi-task in a high volume guest setting
- Agents will work with three programs: RPOS, Guest Bridge and SharePoint simultaneously
- Volunteer opportunities with Keystone special events and marketing department
- Checking-in guests for various activities while operating a Point of Sale (POS) system and managing a cash bank
15
Call Center Agent Clinical Programs Resume Examples & Samples
- Receive inbound calls from new or existing customers
- Place outbound calls to new or existing customers
- Demonstrate thorough knowledge of programs and services, as well as how they are delivered
- Act as the primary contact with the customer and provide a timely resolution for each inquiry
- Resolve 90% of the inquires at the time of contact and follows up on the remaining inquiries that are forwarded to relevant team members to assure a timely resolution
- Adhere to call center procedures and call center performance expectations
- Participate in educational opportunities to update job knowledge and performance
- Expected to provide input on patterns that indicate an opportunity to improve customer service and bring this input to the attention of the Call Center Manager
- Be a resource for customer inquiries
- O Meet quality assurance requirements and other performance measurements
- Ability to communicate effectively and courteously with internal and external customers through two-way verbal and written communication (speech, hearing and writing)
- Ability to operate various office equipment including, computer, telephone, fax, copier, calculator
- Ability to write and see things in close proximity
- Ability to comprehend written and verbal communication
16
Gateway Call Center Agent, Gbas Resume Examples & Samples
- Respond to basic regulatory compliance inquiries and technical questions from internal and external customers regarding OATS, Web FOCUS, 3070 customer Complaints, FINRA Entitlement, Web IR, DR Online, FINRA Report Center, Advertising, INSITE, and Reg-T Extension Request Applications and provide accurate information
- Provide functional and navigational assistance for all applications by utilizing documented procedures, web-based applications and other available tools
- Document all incoming customer contacts into the CRM system to provide detailed information on the caller, the caller's firm, and the problem or question
- Utilize problem solving and analysis skills to review reports and identify any OATS firm transmission errors
- Contact firms and provide assistance to resolve any possible errors to allow for an accurate and problem free transmission
- Provide feedback to management on observed trends and problems
- Provide business support for other regulatory programs utilized by FINRA as they are implemented
- Maintain essential skills by attending training programs and participating in required staff meetings, which may occur outside of normal business hours
- Perform any other duties required to effectively operate the RAD Department
- Bachelor's Degree or equivalent work experience with a minimum of two years of customer support experience
- Excellent analytical, problem solving, interpersonal and communications skills, and a working knowledge of Windows based applications and standard web browsers (IE/Netscape ) are required
- Experience with automated tracking systems and knowledge of the securities industry is a plus
17
Call Center Agent Resume Examples & Samples
- Enthusiastically greet all incoming calls, knowledgeably answer questions, anticipate the callers needs, and respond promptly with your personal spirit, however busy and whatever time of day
- Create memorable experiences with a fantastic, welcoming personality that can relate to guests & associates
- Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
- Calmly and confidently communicate with and dispatch appropriate emergency personnel
- Experience. Previous experience passionately providing service to others and assisting with emergency situations
- Great communicator. Providing amazing experiences requires the ability to communicate fluently in English
18
Call Center Agent Resume Examples & Samples
- For immediate consideration, please email Rosemary.Khun@wyn.com and cc: jane.kotsiris@wyn.com
- Position requires working weekends (both Sat & Sun)
- Excellent computer/data reporting skills
- Ability to handle multiple tasks with attention to detail
- Familiarity with Wyndham Vacation Ownership marketing programs and their related computer system navigation and customer contact notes preferred
- Utilize effective interpersonal skills to build strategic relationships with all levels of professionals
- Good decision-making and communication skills
- High School diploma or equivalent, with typically zero (0) to one (1) year of related work experience
19
Call Center Agent / s.w Miami Resume Examples & Samples
- Inbound Calls only, existing or potential customers call you
- Flexible work schedules
- Great location and Fun Work Environment
- Responsible for utilizing customer service and sales skills to achieve goals
- Customer Service experience is a must
- Sales experience is a plus
- Dynamic and persuasive personality required
- Must be computer proficient
- HS Degree or GED is required
20
Call Center Agent Resume Examples & Samples
- Achieve positive outcomes from guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Comply with brand standards
- Assist other departments as necessary
- Positive attitude and excellent communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Previous experience in the hotel industry
- Numerous landmark hotels around the world
- More hotels in construction
- Offering world-class spas
- Gorgeous golfing destinations
21
Call Center Agent Resume Examples & Samples
- Answer phone calls from sales associates and customers, including referral, check, lookup, guideline increase, adding an account type, pre-approval and maintenance calls; take appropriate action according to the type of call; maintain professional conversation with sales associates and customers and provide good customer service
- Input customer data; interpret, analyze and investigate customer information returned from the credit bureau using established CG criteria; maintain professional conversation with sales associates and customers and provide good customer service
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; ability to speak effectively before groups of customers and employees of the organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and draw and interpret bar graphs
- Ability to provide outstanding customer service to external and internal customers on a consistent basis; computer navigation and keyboarding skills; proficiency in Microsoft Office (Excel, Word, PowerPoint)
22
Call Center Agent Resume Examples & Samples
- Coordinate all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies
- Interface with the screening team regarding screening appointment dates/times and communicate to all relevant call-center personnel
- Communicate and coordinate status of recruitment efforts within the call-center and initiate any increased efforts to maximize recruitment for assigned studies
- Provide regular updates to the study team and management on recruitment progress
- Review clinical trial protocols and develop study specific recruitment documents – e.g., telephone scripts, study fact sheets, call strategies, etc
- Coordinate, provide work direction to, and develop Intermittent Call-Center staff
- Telephone screen potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
- Handle incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)
- Schedule screening appointments and record appropriate volunteer data in ClinBase™
- Data entry of all communications to the Volunteer Database for assigned studies
- Participate in team project meetings for regular recruitment updates on assigned studies
- Undertake the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives
- Maintain a positive, results orientated work environment, building partnerships and modeling teamwork, communicating to the team in an open, balanced and objective manner
- Participate in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales
- Any other duties as assigned by the Call-Center Manager or Management
- Excellent interpersonal, verbal, and written communication skills
- Excellent organizational and problem solving skills
- Exceptional telephone etiquette
- Customer service and client focused approach to work
- A flexible attitude with respect to work assignments and new learning
- Ability to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detail
- Willingness to work in a matrix environment and to value the importance of teamwork
- Ability to work evenings or weekends as projects dictate
- Bilingual preferred
- 1-2 years of call-center, customer service, or clinical research related work experience
23
Call Center Agent Resume Examples & Samples
- Serves customers by providing product information, handling incoming customer phone calls, processing orders and resolving order management issues
- Maintain effective communication with customers to ensure accurate billing and shipments
- Contributes to team effort by accomplishing related results as needed. Assigned specific offline projects and daily operations activities
- Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations
- Have great interpersonal skills to manage customer issues, build relationships and cooperation with our customers as well as within other departments
- Excited to learn and grow with the position and responsibilities assigned
- The team is dynamic and the environment is fast paced
- Must be results oriented, accepts responsibility for individual performance, works independently, and focuses on providing excellent results
- Minimum high school graduate
- College level degree preferred
- Approx. 2 - 3 years of experience in Customer Service and interested in taking your skills to a higher level
- Must have skills in Customer Service, quality focus, problem solving, documentation, listening, phone, resolving conflict, analyzing information, detail oriented, multi-tasking, data entry, written and verbal communication, strong team player, resourceful, knowledge of business applications, and a knowledge of ORACLE is preferred but we will train you
24
Lead Medical Call Center Agent Resume Examples & Samples
- Work requires the ability to read, write, follow oral and written instructions, and communicate effectively at a level generally acquired through completion of a high school education
- Work requires the ability to employ tact and courtesy at all times to patients, visitors, co-workers, and other hospital employees. Strong communication skills, pleasant voice, and professional appearance in representing the IS Telecommunications Department to physicians, staff, and patients. Work requires interpersonal skills and a customer service orientation necessary to answer calls and relay messages and communicate effectively with internal and external callers in a calm, tactful manner
- Work requires keyboard skills and general personal computer skills using a mouse. In addition, familiarity with department policies and procedures and medical terminology at a level generally acquired through two-year on-the-job training
- Work requires analytical ability necessary to initiate procedures for emergency situations, such as fire, code blue, disaster drills, and security emergencies. All work requires the ability to interpret and execute policies and procedures followed in the IS Telecommunications Department while demonstrating the highest level of proficiency in console operations
- Work requires team leadership experience with shift-work employees. Preference will be given to the hire of candidates with a predominance of computer based console operations experience in a hospital or medical office environment
25
Call Center Agent Resume Examples & Samples
- Body & Soul, the service attitudes model developed by Pullman
- Welcomer, Quality & Attitude Manager, Event Manager - some of the new Pullman professions
- A Pullman “school” of leadership, focusing on creativity
26
Call Center Agent Resume Examples & Samples
- Enthusiastically and with a smile, answer all incoming calls in an attentive, courteous, and efficient manner
- Share your personal passions and knowledge of the services, amenities, facilities, hours of operation, and the local area and attractions with our guests get them excited about their visit
- Engage the guests to understand their preferences and book room reservations while focusing on maximizing room revenue and average rate using standard rate quoting scenario at all times. Up sell rooms when possible
- Collaborate with the Sales Department concerning group bookings
- Act as the initial guide for the guest and their experience
- Enjoy multi-tasking at a fast pace while ensuring accuracy and efficiency
- Experience. Previous experience passionately providing service to others. Excellent phone skills needed
27
Reservation Call Center Agent st Shift Resume Examples & Samples
- This is a 1st shift position. Candidates must be able to work an 8 hour shift from either 9:15am – 6:00pm OR 10:15am – 7:00pm (each shift has a 45 minute unpaid meal break)
- We will be starting our next training class on December 12th
- Fluency in Spanish a plus (Spanish shifts specifically available)
28
Call Center Agent Resume Examples & Samples
- Willingness to submit to and pass E-Verify and background check
- Basic data-entry and typing skills
- Basic mathematical abilities
29
Lead Call Center Agent Resume Examples & Samples
- Previous management experience is preferred
- Previous experience in a call center is a plus, but not required
- Must be able to work holidays and weekends as required
- Dependable and Punctual, excellent attendance is a must
- Displays a high level of Professionalism and Integrity
- Demonstrates a high level of Customer Service Orientation
- Clear and concise communicator
- Adaptable, Flexible, and the ability to work in a fast paced environment
- Can work independently, but be a team player when needed
- Familiar with Microsoft Office products/software
30
Call Center Agent Resume Examples & Samples
- Attentively process, coordinate and distribute incoming telephone inquiries and information services
- Promote property services, facilities and outlets; provide guests with information such as local attractions, directions and gaming floor activities
- Respond to guest requests promptly and courteously and resolves minor guest complaints to the satisfaction of the customer; informs leadership of major problems, complaints, disturbances or dissatisfied guests
- Book accurate hotel reservations via telephone and email into the property management system
- Book accurate guest restaurant reservations into OpenTable reservation system
- Book thorough gaming and Marquee Rewards player marketing event reservations utilizing marketing generated database
- Thorough knowledge of Marquee Rewards player program and delivers attentive service and recognition to all Marquee Rewards members
- Complete shift checklist tasks, to include but not be limited to; printing hotel arrivals lists, verifying guest reservation information, generate daily operations brief, verify and process inter-departmental emails etc
- Thorough knowledgeable of Emergency Procedures and Crisis Communications material
- Informed of all guest functions, events, tournaments, concerts and activities at HCCTR
- Provide a professional image at all times; adherence to appearance and dress standards
- Actively support company policies and procedures and participate in HCCTR programs
31
Inbound Call Center Agent East Lincoln Highway Resume Examples & Samples
- Communicate with customers via the telephone to furnish information requested by our customers
- Answer questions and complaints concerning billing or services rendered, refer complaints to designated departments or stores for investigation
- Sales acumen and professional demeanor
- Ability to work well in a busy environment and meet deadlines
- Ability to work independently with minimal supervision
- Must be flexible with your schedule and able to work weekends
- Bilingual is a plus!
32
Call Center Agent Resume Examples & Samples
- 1-2 years call center environment
- 1-2 years in fast paced, externally facing customer support
- 6-12 months sales and/or recruiting experience
33
Call Center Agent Resume Examples & Samples
- Make outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction
- Identify service opportunities for every customer and capture all pertinent details within the appointment record to insure that dealerships / Service Advisors address them when customers arrive
- Follow up as needed on all inquiries to ensure resolution satisfies customer, dealership and company expectations
- Advise customers on scheduled maintenance, service campaigns, recalls and the importance of servicing their vehicles in accordance with manufacturer recommendations
- Assist call center to achieve or exceed service-level objectives and key operational initiatives
- Work on special projects as assigned by management
- One plys years of customer service experience either in a call center or retail environment
- Exemplary written and verbal communication skills with special emphasis on resolving complaints or customer escalations
- Strong negotiation skills and the ability to secure appointments
- Ability to adapt to sudden business and industry changes that directly affect automotive service operations
- Intermediate knowledge of MS Office and other common desktop software applications
- Able to participate in a rotation for after hours, weekend, and holiday coverage in a multi-site, multi-queue call center environment
- Must perform effectively in a fast-paced, high-volume call center with varying levels of stress and service issues that impact customers' experience
- Willingness to collaborate with peers and other business units to investigate and resolve service issues in a timely fashion
- Strong work ethic and attention to detail with excellent documentation and client follow-up abilities
34
Call Center Agent Resume Examples & Samples
- Manually dial households utilizing a keypad while following specific dialing guidelines
- Persuade respondents to participate in Nielsen surveys and diaries
- Navigate within survey tool to add, delete or change information when appropriate
35
Call Center Agent Resume Examples & Samples
- Good command of English language
- Capability to work under high pressure
- Flexible team player with ability to work on own initiative towards deadlines
- Potential problem solvingMust have technical / professional qualifications
- Knowledge of Vodafone products and services
- Trouble shooting skills and follow up skills
- MS Office computer skills
36
Call Center Agent Resume Examples & Samples
- Provide exceptional customer service
- Place outbound calls to monitor quality assurance of customer experience
- Document customer comments and feedback
- Strong verbal and written communication, interpersonal and organization skills
- Working knowledge of Windows 7 Professional and Microsoft Office Suites
- Previous experience in a fast-paced, highly structured environment
- Ability to work both independently and within a team
- Bilingual in Spanish is preferred, not required
- Flexible to work nights and weekends as necessary
37
Call Center Agent p & p Start Times Resume Examples & Samples
- Develops product positioning, pricing, & strategies from ideation through commercialization
- Aligns management to seasonal and overarching plans
- Analyzes retail trends, competitive lines, category pricing, and research data
- Identifies opportunities and implements plans for line extensions and new introductions
- Maximizes profitability of assigned product lines and programs
- Knowledge, understanding and execution of NPD stage gate process
- Leads cross-functional teams including members from sales, marketing, R&D, supply chain, manufacturing, and finance in the development of new products
- Develops and manages project time lines & coordinates appropriate details
- Creates and proofs sales/marketing collateral. Organizes and plans for photo shoot needs
- Shares in the hiring, training, and management of a Merchandising Assistant
38
Call Center Agent Resume Examples & Samples
- Phone Sales ability is highly preferred
- Experience working in call center environment
- Experience in sales
- Fluent computer navigation skills
- Proven level of creativity and latitude expected
- Positive, ‘can do’ attitude
- Absolute fanatical attention to detail
- Must be fluent (reading, writing, and speaking) in the German language
39
Call Center Agent Resume Examples & Samples
- Call Centre Agent (CCA) reports directly to the Call Centre Manager
- CCA is working in the call centre room and is responsible to ensure that all calls received are answered quickly and that a prompt follow up is done correctly. Their tone of voice, politeness & dynamism must be outstanding. CCA is the " Voice of the Pullman Bangkok Hotel G " and the first point of contact with the guest
- CCA must be polyvalent in working as a main centre of contact. CCA is to process and dispatch guest requests for all departments within the hotel
- CCA is an information giver, salesperson and diplomat with the utmost efficiency as well as maintain and update accurate guest profile record
- The schedule of the CCA will rotate 24 hours a day
40
Call Center Agent Resume Examples & Samples
- Responsible for the processing of catering orders in a call center environment
- Must be able to speak clearly, calmly, and represent the company in a polite and professional manner at all times when dealing with customers via the phone
- Excellent work ethic with the ability to adhere to a very strict attendance policy
- Flexible schedule and the ability to work evenings and weekends is required
- Multi-task in a fast-paced and high-volume call center environment handling a high volume of incoming phone calls, online orders and emails and respond to guest feedback and questions appropriately in a quick and efficient manner
- Clarify and assess customer’s needs and offer effective solutions in a positive manner
- Listen to customer’s feedback/needs and respond with empathy
- Resolve escalated calls professionally and with empathy to ensure excellent customer service
- Create a menu based on criteria provided by the guest
- Ability to grow catering sales by using suggestive selling and up-selling techniques
- Ability to handle large sums of money and remain compliant with PCI rules and regulations
- Maintain a high level of enthusiasm, positive energy, and upbeat attitude
- Must possess excellent verbal communication, organizational and interpersonal skills
- Committed to working in a team environment maintaining professionalism and open communication daily
- Proficient data entry of inbound orders with 100% accuracy
41
Reservation Call Center Agent st & nd Shifts Available Resume Examples & Samples
- We have 1st & 2nd shift PART TIME positions available (25 hours per week)
- Candidates must be able to work a 5 hour shift between the hours of 7:00am and 11:00pm
- Candidates must be able to work any days of the week including both weekend days
- We will be starting our next two groups on 4/17 & 4/24
- Prior experience in customer service/sales positions a plus
42
Reservation Call Center Agent Overnight Resume Examples & Samples
- We have 3rd shift positions available. Candidates must be able to work an 8 hour shift between the hours of 10:30pm and 8:00am (each shift has a 45 minute unpaid meal break)
- We will be starting our next training class on April 17, 2017 (mandatory training is 2 weeks)
- Minimum 1 year of related experience preferred
- Prior experience in hospitality (hotel) industry a plus
43
Lead Call Center Agent Resume Examples & Samples
- Assists with Call Center staff scheduling and provides input to employee evaluations
- Assist with Call Center reports and billing as needed
- Assists with employee recruitment by conducting phone screens and setting up interviews for the supervisor
- Assists with Kronos as a Timekeeper. Assists with E-Procurement request to maintain appropriate inventory of office supplies and technology hardware for the Call Center
- Assist with facilitating departmental recruitment and retention activities
- Assist with coordinating staffing for sick calls
- Completes administrative duties as assigned by the Call Center Supervisor/Coordinator including database entry of on-call schedules, making changes or updates to both hospital and physician office protocols
- Assists the Call Center Supervisor/Coordinator in efficiently and accurately communicating changes and updates to the call center staff
- Completes requests for pager service while maintaining the appropriate documentation
- Assists with scheduling and provides input to employee evaluations
- Functions as the backup to the Call Center Supervisor/Coordinator. Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator
- Assists in the development and implementation of new agent training manuals and procedures
- Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures
- Functions as a Call Center Agent as needed
- Provides support and coaching to the agents as it relates to providing the highest quality of customer service
- High school graduate or equivalent is required
- At least three years of Telecommunications switchboard experience is required
- Demonstrates proficiency in the operation of Telephone Operators software and excellent customer service skills
- Knowledge of Microsoft Word and Excel
- Knowledge of medical terminology is a plus
44
Call Center Agent Resume Examples & Samples
- Interact with customers via phone and/or email to obtain necessary information to create a quote or enter/complete a vehicle purchase order for the sale or donation of vehicles following documented scripting and procedures
- Interact with customers via phone and/or email to address inquiries and requests for information related to the sale or donation of vehicles
- Respond to customer requests regarding Pick-N-Pull store information such as hours, days of operation, sales, etc
- Respond to customer requests regarding specific vehicle parts pricing information and local store vehicle inventory information
- Interact with Pick-N-Pull store personnel to respond to customer inquiries regarding scheduling of vehicle pick up or to assist with the resolution of customer requests, complaints or concerns
- Work effectively with other contact center agents, team leaders, supervisors and manager
- Ability to fluently speak English required
- Bi-lingual English/Spanish a plus, but not required
- Dependable attendance record with good work ethic
- The ability to work in a fast paced environment
- Available to work full time, Sunday through Saturday, 5:00am to 6:30pm
- Must be able to pass a drug screen and background check
45
Call Center Agent Resume Examples & Samples
- Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator or Lead Call Center Agent
- Functions as an answering service representative for multiple Specialty and Primary Care agencies to provide after hour call-out service and support, following specific protocol as provided by the physician office management
- Organizes communication between UPMC Hamot and regional hospitals to facilitate the patient transfer process while upholding the highest quality of patient care
- Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures. Utilizes associated Call Center applications to facilitate inter and intra communication for the UPMC Hamot organization including call transfers, overhead announcements, facilitating patient transfers, after hours answering service, staff paging and centralized scheduling
- Responds to emergency situations by following specific protocol including means such as overhead announcements, individual pager notification or phone calls and utilization of mass notification software
- Responsible for inventory of special needs patient equipment by signing equipment in and out to hospital staff and keeping accurate records
- High School graduate or equivalent is required
- Two years of experience in a position with direct public contact providing customer service is required
- Must be available for all shifts, as well as holidays and weekends
- Independent thinker; excellent communication and negotiation skills; ability to collaborate with diverse departments in high pressure situations; working knowledge of medical terminology; must have computer skills
46
Call Center Agent Resume Examples & Samples
- Answer calls and respond to emails in French and English
- Research required information using available resources; validate customer information submitted online to ensure completeness
- Determine eligibility by comparing client information to requirements
- Route calls to appropriate resource as required
- Follow-up customer calls where necessary
- Inform clients by explaining procedures; answering questions; providing information
- Required language proficiency (French & English)
- Good data entry and typing skills
47
Seasonal CSR Customer Service Representative Call Center Agent Resume Examples & Samples
- Locating accounts and authorizing sales
- Maintaining a high level of accuracy and attention to details
- Basic data-entry and typing skills with a high level of accuracy
48
Call Center Agent Resume Examples & Samples
- Answer incoming calls via inbound call queue
- Answer and process incoming work from contractors and Plan holders and enter all required information into the computer system
- Ask all relevant questions to determine coverage and availability
- Verify that claim is covered by Plan and the Plan is in force
- Evaluate technician findings to ensure that suggested work, parts, and prices are fair and within acceptable limits
- Advise Plan holder concerning collection of service fees, costs not covered, denials, options and service call procedures
- Handle all claims and purchase orders for customers in a fair and appropriate manner and according to the Department of Insurance's Fair Claims Act and company standards
- Assign and dispatch technicians for work orders as appropriate
- Ability to attend weekly training on Monday, Wednesday and Thursday
- Ability to work flexible hours on a part-time basis (maximum of 20 hours per week)
- Ability to work in a high-volume call queue and meet required call metrics
- Strong communication skills, courteous and professional manner and use of proper grammar
- Accuracy and timeliness of internal paperwork and data entry
- Ability to maintain composure under stressful and/or possibly agitating working conditions
- Knowledge of and skill in using computer software, including proprietary data entry software
49
Call Center Agent Resume Examples & Samples
- Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction
- Convert every inbound customer call to a scheduled appointment to increase dealership profitability and service-drive traffic
- Quote pricing on factory recommended and a-la-carte services to provide customers with estimated repair costs
- Handle “status" inquiries and promptly engage service advisors or other dealership personnel regarding work in progress for customer vehicles
- Demonstrate a detailed understanding of products, services and pricing for all domestic, foreign and luxury brands within Group 1’s dealership network
- Log all calls using approved Wrap-Codes and enter relevant details regarding client interactions/services rendered through approved CRM / call-tracking system
- Two years of high volume customer service experience either in a call center or retail environment
- Associate Degree or equivalent industry / manufacturer certification credentials preferred
- Previous help desk or customer service experience with a general understanding of call center performance metrics
- Knowledge of ADP, Xtime, dealer-management systems and automotive retail operations is preferred
50
Call Center Agent Resume Examples & Samples
- A genuine desire to serve customers and make a positive impact on the business
- Is able to quickly and efficiently get to the heart of what a customer needs and wants
- Has the knowledge, skills, and personaility to satisfy customer needs and optimize sales
- Enjoys the challenge negotiating obstacles and solving problems
- Is detail oriented, organized, and can multi-task to ensure no customer is left behind
- Has previous experience in a retail or eCommerce environment
- Can learn and navigate various software applications with ease and speed
- Has excellent communication skills, both written and verbal. Is available to work a flexible schedule 15-32 hours/weekRequired Experience
- Strong experience with Microsoft Office, with a strong focus on Excel and Word
- High School Degree or Equivalent
51
Bill Review Call Center Agent Resume Examples & Samples
- Ability to use Microsoft Windows-based software
- Good oral and written skills
- Two (2) years experience in Customer Service Department
- Working knowledge of Strataware/CompIQ, Call Track, and any client proprietary software
- Perform administrative tasks such as managing faxes, phone message retrieval, and e-mails within 24 hours
- Respond to provider issues and direct problem resolution
- Analyze Call Track data to determine that the information gathered is correct and calls can be resolved
- Maintain a quality level of 3.0 or higher (scale 1-5)
52
Call Center Agent Resume Examples & Samples
- Contact existing clients of the dealership to inform them of specific offers and events
- Quickly build rapport with clients over the phone and influence them to bring their vehicles in to explore opportunities for them to look at new vehicle options
- Build and maintain a client base by setting appointments with the new and pre-owned sales staff
- Work with various web-based applications and technologies to obtain pricing, product availability, and information
- Follow up with existing clients to ensure satisfaction
- Do all of these tasks in a timely and professional manner
- Prior sales or customer service experience
- Call center experience is a plus
- Ability to develop positive relationships with team members and customers
- Have a strong positive attitude!
- Five day / 40 hour work week, available days and some nights and Saturdays
- Appropriate dress is required
53
Reservation Call Center Agent Resume Examples & Samples
- Candidates must be able to work an 8 hour shift. We have shifts available from 8:00am - 1am
- 3 weeks mandatory training is required
- Increased pay rate for afternoon shifts
- Under direct supervision, handles incoming calls with intent of providing customer satisfaction and retention
- Engage with potential and existing guest inquiries to provide hotel reservation and guest services via the telephone and e-mail
- Provide recommendations on all suitable options while confirming reservations at our collection of distinctive hotels worldwide
- Answer inquiries pertaining to the resort's amenities, services, policies, area attractions, dining, etc
- Assist guests with any special requests they may have for their stay such as dinner reservations, airport transfers, city tours, etc
- Uses computerized system for tracking, information gathering, and/or troubleshooting
- Requires knowledge of the organization, products and/or services
- Must possess proficient computer software skills
54
Call Center Agent Resume Examples & Samples
- Interact with all levels of the company personnel in answering Facilities Service Center calls
- Initiate work order through the JLL system for calls that come into the call center
- Must have knowledge of proper procedures for emergency call situations that come into the Facilities Service Center
- At least two year prior related work experience
- At least two year experience working directly with the public in a service capacity
- Strong professional telephone etiquette
- Computer Competency LAN functions, Microsoft Word, Excel, Outlook Mail, Maximo
- Independent judgment in coordinating diverse activities
- Handle multiple tasks simultaneously
- Clerical skills
- Demonstrated ability to work individually or within a team environment
- Strong analytical skills and demonstrated ability to prioritize calls
- Strong verbal and written skills
- Demonstrated ability to learn new skills and apply the knowledge
- Preferred Bilingual Spanish Speaking
55
Magic Call Center Agent Resume Examples & Samples
- Demonstrate Awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
- Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers
- Log security incidents and accidents in accordance with hotel requirements
- Be comfortable and effective in an environment of ambiguity or change
- Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
- Complete tasks as directed by Management
- Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
- Follow standards, policies and procedures
- Meet hotel attendance and grooming standards
56
OPS Call Center Agent Resume Examples & Samples
- Previous experience with veterinary medicine or other medical experience preferred
- Consistently excellent customer service
- Excellent communication skills. Specifically, verbal proficiency (telephone and person-to-person) and above-average literacy skills (ability to read and compose grammatically correct sentences) are critical to the success of this position
- Ability to multitask, plan, organize and coordinate
- Ability to perform basic arithmetic calculations involving money
- Knowledge of medical terminology, veterinary medicine, medical records, and billing systems
- Ability to work well within a team and perform duties with minimum supervision
- Ability to multitask as well as the ability to set and change priorities in a fast-paced, high-pressure environment while maintaining a positive attitude
- Ability to work accurately with attention to detail
- Ability to handle frequent interruptions and adapt to changes in workload and work schedule
- Ability to set priorities and solve problems
- Ability to maintain a positive attitude at work
57
Seasonal Nightlife Call Center Agent Resume Examples & Samples
- Answering and efficiently handling or directing incoming calls
- Maximizing opportunities to confirm nightlife reservations sales
- Inputting nightlife reservations in the appropriate computer systems
- Listening and documenting information accurately while on calls
58
Call Center Agent Resume Examples & Samples
- Provides efficient service in receiving and distributing calls, and messages
- Follow all standard operating procedures (SOP’s) and quality standards, while still exceeding the guest’s expectation
- Maintains a working knowledge of facilities, current and upcoming special events, in order to advise guests and fellow Associates of same, whenever possible
- Quoting rates and room availability in accordance with established procedures
- Filing, retrieving, and updating reservations and related reports
- Understand and be able to explain the Hotel’s guarantee and credit policies
- Be aware at all times of the selling strategy, rates, groups and packaging plans
- Maintains the highest degree of confidentiality
- Responsible for maintaining a consistent, regular attendance record
59
IT Service Desk Call Center Agent Resume Examples & Samples
- We are hiring for a work week that starts each Saturday. You must have interest in working Sat-Tues (four 10 hour shifts) or Sat-Weds (standard five 8 hour shifts). You could choose to start at 7, 8, or 9 am.**
- Diagnose and troubleshoots end user desktop application issues and provides appropriate solution
- Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support
- Provide support for PCs, laptops, printers, cell phones, and tablets etc
- Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets)
- Communicates with customers at all levels of technical and non-technical skills sets
- Follow all standard operating procedures (SOP) through the effective use of Knowledge management
- 1-2 years of related work experience preferably in an IT Service Desk/Call Center environment
- Must work: Sat-Tues (four 10 hour shifts) or Sat-Weds (standard five 8 hour shifts). You could choose to start at 7, 8, or 9 am
- Certification in relevant IT products/technologies a plus
- Able to communicate effectively in English both written and verbal with key stakeholders, leadership, partners, team members, other organizations, and customers
- Sound understanding of customer support, operations, and processes with a desire and enthusiasm to serve customers
- Active Directory, and Exchange experience preferred
- Demonstrated capability to achieve results under pressure in a fast paced client driven environment
60
Call Center Agent Resume Examples & Samples
- Independent thinker; excellent communication and negotiation skills
- Ability to collaborate with diverse departments in high pressure situations
- Must have computer skills
61
Recipient Call Center Agent Resume Examples & Samples
- Answer provider calls and assist them with billing questions using reference manuals, reports, and online capabilities
- Answer provider calls by assisting them with questions regarding payment methodology, adjustments, claim adjudication, and other billing problems
- Interface with other units of the account, Medicaid Agency personnel, and the provider community
- Project a positive attitude toward co-workers, providers, and all customers
- Perform provider call-backs after completion of research, when needed
- Other general clerical tasks and additional duties as assigned by leadership
- Ability to work in a production environment under strict quality and production requirements
- Ability to analyze, identify, and resolve issues
- Ability to perform multiple tasks
- Ability to project a positive attitude and a high degree of self-confidence
- Knowledge of Medicaid billing a plus
62
Call Center Agent Resume Examples & Samples
- Ability to communicate in English with all callers, to their understanding
- Ability to compute basic mathematical calculations
- Knowledge of telephone system, first-class telephone etiquette
- Knowledge of Microsoft programs, including Excel
- Ability to communicate in a second language
- Previous experience in PBX, guest relations or reservations is preferred
- Ability to input and access data in telephone system
- Ability to monitor and follow up on all switch board calls
- Ability to provide clear and pleasant telephone communication to all callers
- Ability to ascertain caller’s needs and comply with such to ensure caller’s satisfaction
- Ability to provide legible messages
- Ability to maintain discretion and confidentiality of all calls, guest room numbers and pertinent hotel information
- Ability to input and access data in a computer
- Ability to maintain positive relations with all inquirers and internal customers
- Ability to be well organized, maintain concentration, think clearly and follow up
- Ability to focus on guests and travel agents needs, remaining calm and courteous
- Ability to maintain hotel’s standards, policies and procedures
- Ability to prioritize and organize work assignments
- Ability to focus attention on details
- Ability to be a clear thinker who can remain calm in an emergency situation and resolve problems
- Ability to maintain in stationary position for extended periods of time with limited movement
- Ability to work cohesively with other departments as part of a team
- Maintain complete knowledge of
- Scheduled daily activities
- In-house groups
- Hotel extension numbers
- Beeper number/radios carried by hotel personnel
- All special requests (DND, screen calls, NRG, etc.)
- Hours of operation of each outlet
- Features and services provided by the hotel
- Set up work station with necessary supplies and resource materials; maintain cleanliness
- Ensure proper working condition of beepers and radios; report malfunctions to supervisor
- Accommodate all telephone, beeper and page requests in a congenial manner within _____
- Offer alternative dates and/or room types in case of sold out situation; wait-list not confirmed requests
- Actively offer (up-sell) two-room (suite) accommodations. Be aware of the budget, daily and monthly results and objectives, seasonality, daily revenue management strategies and restrictions
- Modify and cancel reservations according to guest requests
- Use MARSHA and /or Opera computer reservation system to process reservation once a sale has been closed. Register all information accurately and quickly according to hotel credit policy and other requirements
- Have working knowledge of Sales Department, Front Office operations, credit policy, hotel services and operations
- Have specific knowledge of hotel layout and design of each guestroom. Be familiar with the surrounding area as well as other hotels in the area
- Record all guest requests in an accurate and efficient manner
- Communicate guests’ price reaction to Reservation Supervisor and/or Reservation Manager
- Register all price turndowns
- Process group rooming lists. Enter group reservations according to group requirements
- Prepare, renew daily reports, shift reports, and any additional reports required by Reservation Manager or Revenue Manager
- Collect and archive all written reservation request, communicate payment information to Front Office and Finance Departments
- Process visa support requests in timely matter, following all of the requirements
- Successful completion of the training/certification process
- Maintain cleanliness and working condition of department equipment (fax machines, printers, etc) and work areas
- Know how to maintain all technical equipment
- Wear proper and clean uniforms at all times
