Call Center Rep Resume Samples
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Call Center Rep Resume Samples
The Guide To Resume Tailoring
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RS
R Satterfield
Reta
Satterfield
6805 Leffler Turnpike
Los Angeles
CA
+1 (555) 268 8085
6805 Leffler Turnpike
Los Angeles
CA
Phone
p
+1 (555) 268 8085
Experience
Experience
Philadelphia, PA
Call Center Rep
Philadelphia, PA
Bashirian-Little
Philadelphia, PA
Call Center Rep
- Process incoming and outgoing mail, using automated workflow system
- Understand 3rd Party Companies being utilized by our key accounts in order to oversee proper procedures are being followed regarding service calls
- Manually dial households utilizing a keypad while following specific dialing guidelines
- Navigates customers by recommending digital products and services to meet servicing solutions
- Collects relevant caller data to assist with measurement, tracking and reporting activities
- Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard
- Guides customers through digital solutions including assistance in completing a new account application
Boston, MA
Call Center Rep Assoc
Boston, MA
Quitzon, Fritsch and Funk
Boston, MA
Call Center Rep Assoc
- Provide excellent customer service and support to the Cardiovascular Call Center patients, families, providers and team members
- Provide primarily check in/out services
- Receive/assist patients via the Aspect phone system
- Provide check-in and check-out services (when assigned to this rotation)
- Participate in monthly clerical meeting and staff meeting
- Imaging documents (outside medical records, letters, legal documents, etc)
- Scheduling and rescheduling appointments that are offered at our clinic
present
Chicago, IL
Call Center Rep Inbound Assoc
Chicago, IL
Sipes, Lesch and Reichert
present
Chicago, IL
Call Center Rep Inbound Assoc
present
- Clean up database before printing standing order invoices, including calling customers to confirm addresses and quantity information
- 25% - Responsible for standing order invoicing
- Make address changes from returned mail, includes seeking out information online regarding addresses
- Print standing order invoices and send to order fulfillment center for mailing
- Run queries for the pre-renewal notice printing process and resolve issues with customer accounts
- 10% - Responsible for accurately updating ICLE addresses in iMIS database
- Demonstrate strong attention to detail in accurately documenting customer concerns and resolution of such concerns
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Georgia State University
Bachelor’s Degree in Accuracy
Skills
Skills
- Ability to continuously learn and grow from successes and mistakes, is attentive to details and accuracy, and goal oriented
- Basic computer skills with working knowledge of work processing, spreadsheets, ten-key, and general computer applications
- Ability to be careful and thorough about detail
- Ability to operate with strong interpersonal skills
- Ability to practice flexibility and adaptability in the work place
- Ability to provide and represent professionalism in job
- Proficient with Microsoft Office Products to include Access and Power Point
- Knowledge of bank services and products
- Present a professional and mature demeanor
- Ability to write simple correspondence
15 Call Center Rep resume templates
Read our complete resume writing guides
1
Call Center Rep-inbound Sales Resume Examples & Samples
- Take an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
- Works on projects within the contact center to grow the business and to handle service and sales calls
- Strong recent sales and customer service experience
- Exceptional multi-tasking and organizational skills
- PC proficiency in Microsoft Word and Excel
- Ability to handle multiple assignments and work well in a fast-paced stressful environment
- Active Life/Health license (TX)
2
Call Center Rep Resume Examples & Samples
- Gain proficiency in automated workflow system
- General understanding of life and annuity products a plus. Skills Advantage Work Ready Certificate, Optional
- Associates degree preferred. General understanding of life and annuity products a plus
- Fundamental computer knowledge and maneuverability within window applications
- Skills Advantage Work Ready Certificate, Optional. Good verbal and written communication skills
3
Call Center Rep Resume Examples & Samples
- Answer all verified telephone calls and service all calls pertaining to policy benefits, billing inquiries and the information regarding the initiation of a claim
- Must be available 82% of each hour and maintain an accuracy rating of 85% for production and 95% for phones
- System Documentation of all calls and communicating customer needs to the applicable claims personnel
- Ensures follow up work from calls are completed in a timely manner
- Minimum of one (1) year of general office or insurance customer service/call center experience required, preferably in long term care insurance
- Ability to communicate clearly and effectively verbally and in writing
- Ability to handle customers in a calm, professional, friendly & patient manner
- Ability to be a team player
- PC Proficiency (MS Word, Excel)
- General insurance industry (medical) knowledge (preferred)
- Ability to work overtime as required
4
Call Center Rep Resume Examples & Samples
- Function w/in a team based environment, and actively participate in achieving team goals Meets/exceeds department standards for signed-in, schedule compliance, and average call handle time standards
- General understanding of life and annuity products a plus Skills Advantage Work Ready Certificate, Optional
- Associates degree preferred General understanding of life and annuity products a plus
- Skills Advantage Work Ready Certificate, Optional Good verbal and written communication skills
5
Call Center Rep Resume Examples & Samples
- Provides accurate customer service for inbound customer sales and service calls. Answers customer inquiries, resolves problems, promotes and sells company products & services to increase revenue
- Uses various resources to process 100% of calls received accurately
- Maintains complete knowledge of company products, services, and departmental procedures
- Maintains compliance with all standards, controls, policies and practices as an active participant in the Company’s Information Privacy and Security Program
- Ability to work independently and take independent action based on past practice on well-established precedent
- Maintain high levels of professionalism, salesmanship, teamwork, organization, and customer service
- Minimum of 1 year of recent telephone sales and 1 year call center experience
- Insurance sales and service experience
6
Defined Benefit Call Center Rep Resume Examples & Samples
- Initiate participant communications regarding service requests or problems through a variety of points of contact including phone calls, correspondence and email
- Provide participants with investment and pension plan information based on plan provisions
- Assist participant with Diversified products and services including plan enrollment, investment counseling, fund transfers, withdrawals and loans
- Provide information on a variety of customer service requests focusing on customer satisfaction, quality, and efficiency
- Generate correspondence for Not in Good Order (NGO) transactions to resolves participant inquiries
- Quality check completed letters using AWD, including generating letters responding to complaints or escalations
- Perform research on assigned projects within stated deadlines as assigned
- Handle customer complaints in accordance with Diversified's Complaint Handling Procedures and follow related reporting and recordkeeping procedures
7
Call Center Rep-new Business Resume Examples & Samples
- Provide information on a variety of complex customer service issues requiring knowledge of life insurance products and transactions focusing on customer satisfaction, quality, and efficiency. May consult with other departments
- Speaks with agents regarding service request or problems; documents, evaluates and resolves customer’s inquiries
- Consistently meet/exceed set quality and productivity standards
- Other duties as assigned based on divisional needs
- Experience working within a computer mainframe a plus
- Good verbal and written communication skills
- Ability to maintain confidentiality of client and company information
- Pay, Benefits, and Work Schedule
8
Defined Benefit Call Center Rep Resume Examples & Samples
- Minimum of 1-2 years experience with call center or customer service experience/training is preferred
- Basic understanding of Microsoft office suite, specifically Word and Excel. Experience working within a computer mainframe a plus
- Ability to maintain confidentiality of client and company information. Ability to work independently and seek additional opportunities when able
9
Call Center Rep Lead Resume Examples & Samples
- Two or more years experience as a Call Center Representative or comparable role with process/procedure or technical documentation maintenance and/or research work experience
- Demonstrated leadership skills providing support and work direction to others
- Demonstrated PC & Internet skills with ability to multi-task
- None applicable
10
Call Center Rep Resume Examples & Samples
- Responds to a high volume of telephone inquiries about the company's product or services by following standard scripts and procedures
- Assist customers with Tier I level issues
- Uses a computer system to track questions and answers as well as enter or check the status of inquiries
- Duties and tasks are frequently routine
- Resolves most frequent questions and problems and refers the more complex issues to higher levels
- Minimum of 2 years experience in Customer Service Call Center or related experience
- Must work well under pressure, meeting multiple and sometime conflicting deadlines
- Must have demonstrated cooperative behavior with colleagues and supervisors
- Mortgage/Banking experience and/or working with senior are a plus
- Excellent communication skills both written and verbal in Spanish and English are a plus
11
Call Center Rep Resume Examples & Samples
- The Enterprise Call Center (ECC) candidate will accept inbound calls, as well as make outbound calls to assist borrowers, or their authorized representatives to resolve both forward and reverse mortgage inquiries
- The candidate must be able to interact with callers at or above the company’s quality standards, while adhering to state and federal regulations
- Must be available to work late afternoon or evening hours
- Preferred 1 year minimum telephone experience in a collection, customer service or call center environment preferred
- Mortgage terminology and experience helpful
12
Hrsc Call Center Rep Resume Examples & Samples
- 2-4 years customer service required; call center experience preferred
- 1 year HR experience preferred
- HR related experience in Health and Welfare Benefits, Retirement or Leave of absence processing is a plus
13
Call Center Rep Resume Examples & Samples
- Responds to a high volume of telephone inquiries about the company's products or services by following standard scripts and procedures
- Excellent communication skills both written and verbal in Spanish and English required
- Must work well under pressure and meeting multiple and sometime conflicting deadlines
- Mortgage/Banking experience and/or working with seniors is a plus
14
Financial Consultant Santander Investments Direct Call Center Rep Resume Examples & Samples
- Proactive daily client management of operational items for attention, action on inbound client unsolicited requests, referral management to Financial Advisors regarding potential sales opportunities
- Performance will be measured on AUM retention, compliance with call center performance metric standards, satisfactory client service results, and referral opportunity management
- Expected to recognize and support bank relationship partnership, keep current with industry changes, product changes as well as any internal operational procedural changes
- Proactive service management of assigned client book of business
- Identify referral opportunities that could be serviced by Financial Advisor
- Execute on inbound client sales and trading inquiries
- Operating model supports unsolicited business only
- Manage and resolve client service issues
- Escalate when necessary any complex situations, defining and setting expectations to all involved parties the necessary steps for resolution
- Actively participate in all training, keeping expert knowledge in all changes to operational and compliance policy, procedure, and system enhancements in order to deliver exceptional service
- Exceptional customer service skills
- Proven ability to build client relationships
- Experience with direct client interaction
- Adept communication and organizational skills
- Proactive book of business service management
- Ability to work within team environment
- Well organized, detail oriented and exceptional problem solving and follow-through skills
- Ability to converse in Spanish a plus
15
Call Center Rep Inbound Assoc Resume Examples & Samples
- Provide exceptional communication and customer service as the main door to/from Plant Operations and the campus community as evidenced by the ability to develop rapport with customers, gather necessary information and facilitate information to ensure issues are addressed
- Proven exceptional attendance
- Knowledge of maintenance, facilities, construction, grounds and utility terminology
16
Subrogation Call Center Rep Resume Examples & Samples
- Effectively work, maintain and manage a variety of cases with current and accurate notes from creation to recovery
- Confirm documentation of eligibility for beneficiaries
- Conduct all case document review and updates as needed
- Confirm and validate third party liability and, probate and beneficiary asset research
- Interact professionally (i.e. on incoming and outgoing calls and correspondence) with attorneys, insurance adjusters, medical providers, court staff, recipients and family members and client
- Prepare required correspondence, liens, claims and other related documents to progress the case to recovery
- Negotiate and compromise claim/lien settlement amounts per contract guidelines
- Process all claim/lien disputes and review claims with attorneys and other stakeholders
- Conduct outgoing periodic follow up on case status and payment
- Perform basic and advanced levels of document review to identify current case status, legal research, and case management and ensure case progress
- Through workflow
- Prioritize case events and critical case payment/recovery issues, while meeting, various internal and legal deadlines that are revenue impacting
- Compile, analyze and make conclusions about case information and status from multiple sources
- Complete periodic reports for management when necessary
- Ability to interact with all levels of people both internally and externally in a professional manner
- Ability to multi-task and prioritize effectively
- Ability to work proficiently with Microsoft Office, PowerPoint, Word, and Excel required
- Ability to perform presentations with good quality
- Ability to perform well in team environment, to achieve business goals
- Ability to handle pressure and manage deadline oriented project demands and multiple initiatives
- Paralegal certificate desired
- 2+ years’ of relevant experience
- Experience in a Legal office a plus; paralegal or legal assistant and/or experience in the insurance industry (casualty or health insurance) a plus
- Knowledge of Microsoft Word and Excel required
- Basic knowledge of Microsoft Access preferred
- Medicaid and/or Medicare knowledge preferred
- Bilingual (Spanish & English) a plus
17
Call Center Rep Openings Resume Examples & Samples
- Schedule new patient appointments
- Use trained sales techniques to reach company goals of appointments set and customer satisfaction
- Various duties as assigned by the Call Center Leadership team
18
Subrogation Call Center Rep Resume Examples & Samples
- Effectively review and update a variety of cases with current and accurate case notes
- Provide case status updates while speaking with multiple parties such as attorneys and members regarding their case history, current status and next steps
- Verify and adhere to HIPPA standards while speaking with members and attorneys on the phone
- May have additional responsibilities as needed to assist with case intake and verification process tasks
19
Call Center Rep Resume Examples & Samples
- Accept inbound calls, as well as make outbound calls to assist borrowers or their authorized representatives to resolve reverse mortgage inquiries
- Interact with callers at or above the company's quality standards while adhering to state and federal regulations
- 1 year minimum telephone experience in a collection, customer service, or call center environment preferred
- Knowledge of mortgage terminology
20
Kcrc Call Center Rep Resume Examples & Samples
- Address Customer inquiries that come to Kroger through the toll-free number, or calls initiated through outbound phone dialer
- Protect Customer information in accordance with state and federal Pharmacy laws including HIPAA law (privacy and payment laws - PCI) and Corporation standards
- Conduct all tasks with accuracy and in a Customer first manner consistent with Corporate policies
- Professionally resolve and manage difficult Customer situations
- Maintain and sustain established Call Center metrics
- Serve as a liaison between The Kroger Co. and the Customer (both Internal and External)
- Problem-solve with a goal of first contact reSolution
- Keep Leads and Supervisors updated on consumer concerns and trends in Product complaints
- Frequent contact with Divisions, Stores and Customers regarding payment Procedures
- Strong written and verbal communication skills with the ability to effectively communicate information to Customers
- Ability to organize and prioritize a variety of tasks/Projects
- Ability to Maintain composure during stressful situations
- Must be available to work different shifts as well as rotating weekends per the needs of the Business. This may include working weekends as part of a standard work schedule
- Ability to Maintain a high degree of confidentiality
21
Call Center Rep Resume Examples & Samples
- Answer incoming telephone inquiries for Glacier Bank providing prompt and extraordinary service
- Correctly and efficiently transfer calls to outside offices and staff members
- Process telephone transfer requests, check orders, stop payments, Visa Check Card orders/reorders
- Provide customer service on ACH and ATM inquiries and disputes, on-line banking inquiries and resets
- Provide statement printouts and check copy requests
- Provide viable solutions to meet customer needs, while conforming to Bank regulation and policies and providing extraordinary service
- Refers services and products to include Xpress phone, on-line banking, e-statements, ODP’s
- Basic knowledge of bank products to include deposit products such as checking, savings, money market, CD’s, on-line banking, VISA check cards; and lending products such as consumer/heloc/mortgage products. Promotes Tell-A-Friend
- Proper usage of Jack Henry System as well as other supporting systems
- Basic knowledge of compliance and regulatory issues – i.e. certain regs (E, CC)
- Average number of calls processed daily meets productions standards within the department
- Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank
- Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel)
- Complete required bank and BVS training courses within assigned time frame(s)
- All employees are accountable for compliance with applicable laws and regulations when performing their job duties. Each employee is expected to participate in required training to become familiar with the legal and regulatory requirements affecting his or her job responsibilities. It is the affirmative duty of each employee to carry out these responsibilities at all times in a manner that complies with all applicable legal and regulatory requirements, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
- Represent Glacier Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy
- Ability to work quickly and accurately: perform effectively under pressure; meeting multiple and sometimes competing deadlines and make decisions based on regulation(s), company policy(s), knowledge and experience
- Ability to understand and follow complex written and oral instructions
- Ability to communicate effectively verbally and in writing
- Customer service and sales experience preferred
22
Call Center Rep Resume Examples & Samples
- High Volume outbound calls averaging 80 calls per day
- Candidates will be speaking to customers of PG&E
- Provide information to incoming calls and questions
- Overcome rejection and build interest by explaining the advantages of various products and services
- Manage online data system that tracks correspondences and other marketing related material
- Make calls to prospective customers using leads to generate appointments for outside team
- Connect with private consumers to get them to commit to a sales appointment
- Previous telemarketing experience in appointment setting, collections, or outbound customer service is preferred
- Business to business or direct sales experience is preferred
- Professional attitude and telephone skills
- Must be computer literate using common applications, including Word, Excel and common internet applications
23
Outbound Call Center Rep Resume Examples & Samples
- Contact blood donors by telephone using a dialer system to recruit for blood donation. Use information from multiple computer systems simultaneously to target appropriate blood drives for donor, update donor records as needed and to record outcomes of calls
- Schedule appointments while providing positive service experience to maximize donor show rates
- May develop new leads and implement new donor recruitment programs to ensure an increased donor base and an adequate blood supply
- Respond to or transfer inbound calls to the appropriate party
- May coordinate support of community and business donor groups to assure a positive image of the ARCBS
24
Call Center Rep Resume Examples & Samples
- Understand and utilize multiple systems, computer and databases
- High School Diploma or GED and a minimum of one year high volume call center experience and/or one year of Valley National Bank retail experience
- Bilingual in Spanish/Portuguese preferred
25
Call Center Rep Resume Examples & Samples
- Provide superior customer service primarily through the use of the banks telephone system
- Performs general CRC daily tasks: responding to bank mail through internet banking; process OLB registrations and deletions; e-statement set up and general bill pay maintenance
- Supports High Performance Checking customer acquisition strategy through Tell A Friend referral program
- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
26
Call Center Rep Inter Resume Examples & Samples
- Describe your background and qualifications and why you believe you would be a good fit for this position at the FCVC
- Outline your service excellence skills and experiences which would be applicable to this position
- Describe a situation in which a customer or colleague was upset and the steps you took to resolve the issue to a reasonable conclusion
- Provide the initial contact for all marketing initiatives and new patient inquiries in the New Patient Access Center
27
Client Services Call Center Rep Resume Examples & Samples
- Bachelor’s degree or equivalent work experience combined with a technical school certification
- Minimum of 3 years of call center experience, minimum of 1 year in the technical support area and desired 2 years in customer service
- Strong PC, mainframe, Internet knowledge, problem solving, analytical, and customer service
- Strong troubleshooting and analytical thinking skills
- Advanced English Language skills, both verbal and written
- Salesforce experience a plus
28
Call Center Rep-corp Resume Examples & Samples
- Needs to be able to work 4pm to 12am
- Needs to be able to work nights and weekends
- Process incoming customer contacts via various means of communication including telephone, email, mail and voice mail
- Document each customer contact factually, accurately, and efficiently
- Perform order entry duties in appropriate databases for proper resolution and follow up of customer contact
- Communicate each customer contact to the respective Restaurant Owner/Operator, or other such designated contacts
- Escalates unresolved issues according to defined procedures
- Follow up on each contact to ensure closure and customer satisfaction as time permits
- Assist on-line orders as needed by routing them to the correct restaurant
- Will investigate on-line ordering issues, assist as needed, and log problems identified by customers of the company
- Update databases to reflect any changes and to ensure accurate information
- Work on related tasks or projects assigned by management
- Ability to type at least 30 WPM with a high degree of accuracy
- Efficient and friendly telephone skills
- Proficient with Lotus Notes, Microsoft Word, Excel and Internet Explorer
- Six Months to one year of experience required
29
Call Center Rep Trainee Resume Examples & Samples
- Provide assistance to customers with inquiries and all bank personnel
- Cross-sell to achieve sales goals to existing customers
- Develop referrals from prospects calling to inquiry on banks products and services
- Basic PC skills
- Demonstrate a willingness to learn banking products/services
- Demonstrate a professional manner and team spirit
- Good verbal and written communications skills
- High School Diploma or GED and enrolled in a College or University program
- Prior customer service interaction experience and/or banking experience preferred
30
Call Center Rep Associate / Intermediate Resume Examples & Samples
- Provide information, service and support to referring physicians, consumers, UMHS staff and faculty, and other healthcare professionals
- Coordinate the scheduling of patient and physician appointments and referrals
- Utilize superior telephone technique, customer service etiquette, and customer recovery skills to meet the individual needs of UMHS customers
- Proactively serve as a liaison between customers and internal UMHS personnel to ensure adequate response and customer/patient satisfaction
- Cover 7 service areas in the Call Center/Contact Center
- Conduct a screening process to evaluate site specific criteria and assess medical preparatory instructions
- Collects accurate and complete data for documentation of all customer interactions
- Maintain up to date and detailed scheduling requirements for all divisions of Radiology supported by the Call Center
- Meets or exceeds performance quality standards established through Quality Monitoring Programs
- Perform all other office duties related to the scheduling process
- Utilize paging system to contact appropriate staff as required
- Demonstrate ability to complete multiple tasks independently
- Identify and track reoccurring operational problems and participate in resolution
- Required to have knowledge and adhere to University and Departmental policies and procedures
- Maintain security of all databases and confidential personnel and patient information
- Must have demonstrated good communication skills, both written and verbal. Must have graduated from high school
- Must be able to use computer system for scheduling of appointments. Must have 2-5 years of experience in a customer service type position where there is substantial interaction with the public
- Adhere to high standards of teamwork by demonstrating adaptability, flexibility, and consistently sharing information and resources with others
- Ability to work independently in an ever-changing and potentially stressful environment
- Demonstrate dependability, initiative, ability to prioritize, and ability to accept direction
- Desired Qualifications*
- Working knowledge of MiChart, and/or Radiology Information System (RIS)
- Experience in a health care environment
- Work Schedule
31
Call Center Rep Resume Examples & Samples
- Have extensive contact with customers, the general public and bank staff and will interact in a professional and courteous manner, and conduct him/herself in such relationships in a manner that will enhance overall efficiency and image of the bank
- Answer incoming telephone inquires, determine the needs of the caller, and minimize the caller’s time and effort in resolving their concern, with prompt and extraordinary service
- Process telephone transfer requests, check orders, stop payments, debit card maintenance
- Provide customer service on ACH and ATM inquiries and disputes, online banking inquires and resets, loan payments
- Basic knowledge of bank products to include deposit products such as checking, savings, money market, CD’s, online banking products, debit cards; and lending products such as consumer loans and HELOCs
- Refer services and products to include sweeps, AFTs, telephone banking, online banking products, ODP’s. Promote Tell-A-Friend
- Proper usage of Jack Henry as well as other supported systems i.e. PassPort, Netteller, 4Sight, Synergy, PowerLink, FI Management, RSA
- Provide viable options to meet customer needs, while conforming to Bank regulations and policies and following the Service Pledge
- Previous bank experience preferred
- Must have the ability to work quickly and accurately in a professional manner
- Provides leadership by setting the example for his/her coworkers to follow
- Knowledge of bank services and products
- Familiar with 10 key, phone system and computer keyboard
32
Call Center Rep Assoc Resume Examples & Samples
- Communicate effectively with the call center Lead regarding access issues, scheduling problems, or patient satisfaction issues. Will resolve routine patient questions and problems, and will refer more complex issues to Lead for resolution
- High School diploma or equivalent education
- Knowledge of MiChart Cadence, and Outlook
33
Customer Care Call Center Rep Resume Examples & Samples
- Help Boat and ATV shoppers with their information needs and set appointments with Tracker Boat Center team members at company-owned and independent dealerships
- Master and employ the Company’s Consultative Sales Process as it relates to telephone engagement
- Employ best practices for handling of inbound email inquiries and in/outbound telephone communications as prescribed by team leaders
- Support accomplishment of personal and team goals
- Solid selling skills and strong goal orientation
- Excellent time management and organization skills
34
Call Center Rep Assoc Resume Examples & Samples
- Must adhere to high standards of personal and professional conduct; possess excellent customer service, interpersonal, written and oral communication skill
- Must be an active team player with the ability to work independently; possess strong organizational an prioritization skills with the ability to handle multiple responsibilities in a fast paced environment
- Must demonstrate problem solving skills
- Reasonable clerical experience including familiarity with Micro soft Word and Excel
- Basic clerical functions such as, but not limited to: proper phone technique, basic typing and data entry skills
- Experience working within a large, complex healthcare setting, scheduling patient appointments
- Patient account and/or insurance verification experience
- Familiarity with UMHS electronic medical record systems in preferred
35
Call Center Rep Resume Examples & Samples
- Follow bank established guidelines regarding customer service and delivers excellent customer service in accordance with Valley’s mission statement
- Service customers’ needs and inquiries; recommend and sell bank products and assists with other service needs
- Discuss/sell loan products to existing and prospective customers
- Develop referrals from prospects calling to inquire on bank products and services
- Prepare written correspondence to inquiries via e-mail or other methods of communication
- High School Diploma or GED and a minimum of two years high volume call center experience and/or two years of teller and/or branch banking experience
36
Call Center Rep Assoc Resume Examples & Samples
- Consistently type with accuracy 40-45 WPM. Will be tested
- Adheres to high standards of teamwork by demonstrating adaptability, flexibility and consistently shares information and resources with others
- Documented history of excellent attendance and punctuality
- Effective time management skills/consistently uses available time effectively
- Excellent customer service skills and interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues)
- Overtime may be required, with appropriate notice
- Works well with minimal supervision
- Ability to pass a customer service quiz and typing skill assessment
- Ability to spell correctly and use proper grammar
- Able to work in a fast paced customer friendly environment
- High school diploma or General Education Development (GED) credential
- Successful completion of an accredited Medical Assistant Program
37
Call Center Rep Resume Examples & Samples
- Developing rich User Interface for Web Applications for desktop and mobile devices
- Building web, native and hybrid mobile applications
- Interacting with Web Services (REST, XML, SOAP, JSON) and implementing data
- Integrating with third party APIs including social networks
- Database design and programming as well as serialization/ deserialization
38
Call Center Rep Resume Examples & Samples
- Distribute faxes and electronic calls as needed
- Follow current procedures to ensure consistency and accuracy across the department while continually looking at process improvements and simplifications
- Identify service offices and/or personnel where intervention may be needed to improve processes
- Coordinate field notification, tracking and payment of SPIFF programs
- Track Office Information Screen/SMS Scheduler updates, print, and follow-up as necessary
- Train and assist in the development of new hires
- Handle other projects as required
- Ability to adapt to changing circumstances, remain calm in stressful situations and adjust plans to meet changing needs
- Ability to continuously learn and grow from successes and mistakes, is attentive to details and accuracy, and goal oriented
- Demonstrates the understanding of working in a team environment and exhibits the ability to turn team diversity into an advantage
- Ability to see underlying concepts and patterns in complex situations in order to develop solutions that effectively address underlying problems/root causes
- Requires strong interpersonal skills and the ability to build trust and rapport with the field service team and third party servicers as well as both Key and non-Key Accounts
- Ability to handle internal and external customers politely and efficiently follows procedures to solve problems, understand company products and services, and maintain pleasant and professional image
- Proficient with Microsoft Office Products to include Access and Power Point
39
Call Center Rep Resume Examples & Samples
- Provide enrollment assistance and HIPP/Premium Assistance program information over the phone to Medicaid eligible recipients and their family members
- Verify, document and investigate the presence of health care coverage for Medicaid recipients and their families
- Assist in the identification of members that may qualify for the HIPP/Premium Assistance program
- Complete periodic reports
- Customer service to include high volume of phone work answering questions and other inquiries regarding the HIPP/Premium Assistance program
- Data entry to include accurate and timely entry of information
- Obtain and/or verify all items related to eligibility and enrollment into the HIPP/Premium Assistance program
- Complete maintenance of active cases during open enrollment and premium review for check processing to assist with maintaining the revenue and program growth
- Performs other functions as assigned
- Ability to organize well
- Ability to provide and represent professionalism in job
- Ability to practice flexibility and adaptability in the work place
- Ability to work with Microsoft Word and Excel and navigate internet skillfully
- Ability to operate with strong interpersonal skills
- Ability to be careful and thorough about detail
- Ability to perform data entry accurately
- Average manual dexterity in use of a PC, phone, 10 key, sorting, filing and other office machines
- Ability to handle conflict appropriately and constructively
- Working knowledge of HIPAA privacy and Security rules
- Ability to perform well in team environment
- Ability to handle pressure and deadline oriented project demands
- Min. 2 year of experience in insurance industry, health care or government sponsored health insurance to include customer service and medical billing knowledge or similar math related experience
- Min. 2 year experience working on the phone making inquiries (outbound) and answering calls (inbound)
- Knowledge of health care terminology is a plus
40
Call Center Rep Resume Examples & Samples
- High degree to attention to detail as well as excellent organizational skills to perform in fast-paced environment
- Basic computer skills with working knowledge of work processing, spreadsheets, ten-key, and general computer applications
- Customer Service and Sales experience preferred
- Ability to submit to a credit check and background check
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Call Center Rep Resume Examples & Samples
- Must work well under pressure, meeting multiple and sometime conflicting deadlines
- Must have demonstrated cooperative behavior with colleagues and supervisors
- Mortgage/Banking experience and/or working with seniors is a plus
- Excellent communication skills both written and verbal in Spanish and English is a plus
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Provider Call Center Rep Resume Examples & Samples
- Primary responsibilities of the Provider/Member Call Center Representative include servicing customer’s by determining requirements, answering inquiries, resolving problems fulfilling callers request; maintaining database. (This includes accurate and timely documentation and follow up as needed.)
- Obtains client information by answering telephone calls; interviewing clients and verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed
- High school education or equivalent; some college level education preferred
- Healthcare experience a plus
- Claims experience required
- Proven experience with MS Excel and MS Office products
- The ability to research all aspects of medical claims
- Experience with the provider community in various states who participate in third party liability, a plus
- Ability to create and present summary of financial recoveries
- Strong computer skills and ability to work in multiple software programs and websites
- Interactions when appropriate with managed care companies
- Performs clerical tasks involved in an organization. These tasks may include, but are not limited to, records maintenance
- And preparing routine correspondence in a web based environment
- Strong computer skills with expert knowledge of Excel
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Client Svcs Call Center Rep Resume Examples & Samples
- Provides first level telephone assistance and support to internal and external ACL customers on laboratory results and alt related operational inquiries for ACL sites in Wisconsin and Illinois
- Responsible for resolving first level inquiries and incidents and recording call Information into a laboratory problem tracking system where appropriate troubleshoots, prioritizes and escalates to appropriate staff member
- Provides problem resolution with effective customer focus
- Strong verbal communication skills and the ability to interact with a diverse client population while providing excellent customer service. Must maintain constructive and effective communication to enhance department performance
- Ability to use/manage a standard multiple~line telephone system
- Must be able to perform fine hand manipulation when using a keyboard and be able to type 80 percent of the shift
- Operates all equipment necessary to perform the job,including personal computers, printers, faxes, and telephones
- Demonstrated willingness to work a flexible schedule that may include alternate shift assignment.NA Must be able to sit up to 80 percent of each workday
- Must maintain patient confidentiality in and out of the workplace
- Medical Terminology training preferred
- 1 year customer service call center experience Proficient in computer technology, including but not limited to Microsoft Office products, Internet Explorer, and calendaring systems
- Working knowledge of various software packages preferred
- Ability to manage multiple priorities in a dynamic work environment.Strong analytical and problem~solving skills
- Previous experience in the use of a microscope is required
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Call Center Rep Resume Examples & Samples
- Required – 1 year of customer service, healthcare, or office experience
- Must have computer skills and dexterity required for data entry and retrieval of patient information
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
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Call Center Rep ALL Shifts Resume Examples & Samples
- Operator must be licensed to work in all States mandating requirements
- Must be proficient in the verification and dispatching of alarms to police/fire agencies
- Operator will work under close supervision during the first 30 days
- Must meet minimum quality standards set for them
- Ability to work as part of a dynamic team and be flexible
- Ability to effectively present information to top management, public groups, and/or boards of directors
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
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Client Services Call Center Rep Resume Examples & Samples
- BA/BS required
- 5 years customer service experience (credit related a plus)
- Must be flexible to work any shift between 7am - 7pm
- Ability to plan, organize and prioritize workload in an efficient manner
- Proven track record of over-achievement working well in team environment
- Demonstrated ability to resolve conflict at any level
- Knowledge of Experian products, services and systems preferred
- Superior customer service skills/critical thinker/problem solver
- Strong PC / internet skills
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Call Center Rep-outbound Resume Examples & Samples
- Deliver complex verbatim scripts for 90% of survey
- Maintain participant’s engagement throughout a lengthy survey with a high level of complexity
- Ability to meet stringent quality assessments standards and call monitoring requirements
- 20-28 hours per week (PT)
- Employment offer subject to passing a criminal background check
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Call Center Rep Inbound Assoc Resume Examples & Samples
- Answer inquiries related to issues, concerns, problems and repairs to Facilities, University Housing, Grounds and all Plant Operations services at the University of Michigan
- Demonstrate strong attention to collaborative problem solving throughout the resolution of the customer's facilities problems including selecting proper shop codes, problem codes, priority codes, wording and triaging the issue for dispatching to appropriate personnel and obtaining the proper account information
- Assess document and resolve complaints or concerns received by phone, fax, email, online or via walk-ins
- Demonstrate strategic thinking necessary to identify incorrect system configurations which result in inappropriate billing or assignment of work
- Strong attention to detail is necessary to effectively maintain and track all customer inquiries and feedback via the Facilities Management System
- Demonstrate ability to resolve issues within department specified standards often without specific direction from management
- Demonstrate strong attention to detail in accurately documenting customer concerns and resolution of such concerns
- Adhere to department and organizational policy and procedures
- Demonstrate teamwork and professionalism with co-workers on the job including taking the initiative with problem solving situations and being accountable for actions
- Ability to accurately handle multiple tasks while performing exceptional customer service
- Ability to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines
- Considerable experience in customer service including working with diverse people groups
- Ability to speak clearly and in a professional, courteous manner
- Ability to understand and follow oral and/or written policies, procedures and instructions
- Ability and willingness to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and/or technology
- Ability to deal with difficult customers
- Excellent teamwork skills are necessary, including the ability to communicate effectively with team members on other shifts, as well as your own shift, in our 24/7 365 day operation
- Ability to be self-directed whether working alone or with the team
- Considerable experience with Microsoft Office products and a functional knowledge of the Windows operating environment
- Ability to operate a personal computer using standard or customized software applications appropriate to assigned tasks
- Ability to keyboard with speed and accuracy, including the ability to input information while on the phone. Minimum typing speed: 40 wpm. Applicant will be given a typing speed test
- Ability to prepare and present an accurate and reliable report containing findings and recommendations
- Ability to utilize a variety of sophisticated information storage and retrieval systems
- High School diploma or equivalent education is necessary
- HIGH DESIRE TO CREATE AND MAINTAIN A FUN, POSITIVE ENVIRONMENT!
- Knowledge of building systems, i.e. mechanical, electrical, etc. and other trade specific knowledge is desirable
- Proficient in use of Excel
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Operations Support Call Center Rep-nd Shift Resume Examples & Samples
- Receives approx. 150-200 inbound calls from technicians and customers in the field
- Handles all calls with “one call” resolution with minimal transfers to resolve technician or customer request
- Performs normal job progression for technicians (Enroute, Onsite, Clear and Billing) when mobility software is non-functional
- Assigns next job to service technicians when applicable
- Installation Confirmation Call handling from calls routed from West IVR
- Provides quality service to increase customer satisfaction
- MASterMind Testing Procedures when applicable software is non-functioning
- Coordinates with Productivity Specialist with customer scheduling related issues
- Schedule a technician for customer when necessary when over the phone troubleshooting cannot be resolved
- High School or equivalent degree required, college degree preferred
- Able to type at least25 wpm
- Comprehends and learns department practices, rules and regulations
- Speaks clearly and concisely
- Effectively communicates with a diverse population
- Ability to locate informational resources as needed
- Proficient with prioritizing decisions based upon multiple criteria and identifiable standards of policies and procedures
- Multi-tasking in various situations
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Call Center Rep Assoc Resume Examples & Samples
- Documented history of excellent attendance and punctuality. Effective time management skills/consistently uses available time effectively
- Excellent customer service skills. Excellent interpersonal and communication skills (e.g. ability to provide and receive constructive feedback, seeks constructive approaches to resolving workplace issues)
- The ability to pay close attention to details, multi-task, and to work well with minimal supervision
- Ability to pass customer service quiz. Ability to use proper grammar and spell accurately. Able to work in a fast paced customer friendly environment
- Clerical experience, preferably in a medical setting
- Customer service and/or account representative experience
- MiChart /Cadence /Epic system experience
- Previous experience in an ambulatory care clinical setting
- Knowledge of University and Department of Internal Medicine policies and procedures
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Sales & Service Call Center Rep Resume Examples & Samples
- Prompt reporting of product quality or safety trends
- Acceptable “Goodwill” offerings to Customers who have had poor experiences
- Complete forms for charges for service requested and make change of address records
- Provide invoice copies and/or statement of accounts as requested
- Refer complaints of service failures to designated departments for investigation
- Establish customer rapport
- Maintain acceptable attendance
- Order entry when interacting live with a customer
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Operations Call Center Rep Resume Examples & Samples
- Provide incoming callers park information regarding Six Flags Over Georgia, Six Flags White Water, including but not limited to pricing, park hours, directions, special events, promotional discounts, Relay calls (hearing impaired guests), etc
- Resolve guest complaints via phones
- Up-sell and input Group Sales (15-99 people) and Season Pass orders
- Research lost Group Sales or Season Pass orders
- Interact with the Ticket Office to resolve fraud issues
- Assist Event Services division during outings and events when needed
- Tracking coupon redemption for various organizations
- Assist the Office Manager with various mailings and assisting customer inquiries
- Other projects assigned
- Strong organizational, multi-tasking and problem-solving skills
- Good computer skills (Microsoft Excel and Word) and Internet navigation
- Professional attitude, frequent interaction with guests and clients
- Willingness to work flexible schedule, including nights, weekends, and some holidays
- High School diploma, some college preferred
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Call Center Rep Resume Examples & Samples
- Consistently deliver distinctive client service that is knowledgeable, empathetic, patient, prompt, and courteous. Build rapport and strengthen client relationships while servicing client needs with account inquiries, servicing needs, and issue resolution
- Maintain thorough knowledge and understanding of KeyBank's products and services
- Effectively educate clients on the features and benefits of Key's products and services
- Act as peer mentor to other Banking Specialists, including those recently hired into the same functional unit. Display consultative selling skills to build rapport, strengthen and expand client relationships
- Strong interest in technology to include mobile, emails and computers
- 1 to 2 years client services and/or sales experience required
- Work experience requiring multi- tasking and attention to detail
- Demonstrated success in problem solving and resolving client issues/concerns
- Ability to work in a fast paced, high volume, and high pressure environment
- Strong interpersonal and written communication skills
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Call Center Rep-columbus Clini Resume Examples & Samples
- Respond to patient inquiries, answer questions, and address problems with a continuous focus on providing excellent customer service
- Address patient inquires quickly, and resolve the reason for the contact with accurate and timely information
- Maintain a professional and courteous disposition at all times during customer contact
- Analyze the information being presented by the customer or patient, ask questions, and facilitate a solution or response that is appropriate
- Persuade patients/customers to meet obligations to the hospital
- Accurately document patient/customer conversation to include agreements and information received on each account
- Other duties as assigned or required
- Two (2) years of customer service experience, answering inquiries and providing resolutions
- Knowledge of Healthcare specific software platforms/applications
- Proficiency using basic office equipment (scanner, copier, fax machine, etc.)
- Proficiency using basic PC applications (i.e., Microsoft Word)
- Follow-up skills and the ability to maintain accurate information
- Inter-personal skills and the ability to interact effectively with varying personality types
- Problem resolution skills and the ability analyze available information for a relevant solution
- Organizational skills, and the ability to shifts in priority
- Excellent customer service skills and the profound ability to be customer centric
- Ability to accurately type and enter data into one or more databases
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Call Center Rep Resume Examples & Samples
- CUSTOMER CARE
- Education and Experience
- Necessary Knowledge, Skills and Abilities
- The employee is constantly required to lift and/or move up to 10 pounds. The employee is infrequently required to lift and/or move up to 25 pounds
- While performing the duties of this job, the employee constantly works indoors, works with others and works around others
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CMA Call Center Rep Phys Admin Days Resume Examples & Samples
- High School Graduate or Equivalent
- Graduate of school or program as a Certified Medical Assistant (CMA)
- Minimum of 5 years’ experience in a clinical setting
57
Internal Call Center Rep-plymouth Resume Examples & Samples
- Utilizing superior knowledge of bank products and services, service incoming customer calls in an efficient and quality service-oriented manner
- Assess situations, apply sound judgment and negotiation skills and work within established policies and procedures to efficiently resolve customers’ needs and issues
- Accurately complete on-line account transactions, maintenance and service requests to other areas of the bank
- Identify cross-sell and up-sell opportunities and capitalize on them to achieve successful referrals and completed applications
- Successfully complete additional training modules and apply this knowledge during daily interactions with customers
- Experience working with cross selling in a customer focused environment
- Understanding of bank products, operations and services
- Basic computer knowledge
- The ability to work flexible hours and strong written and verbal communications skills
- May be required to lift and/or move up to 20 pounds
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Call Center Rep Resume Examples & Samples
- Handles intake of multiple phone lines using established scripts, protocols and service processes. Responds to each call in an efficient, effective, and professional manner
- Accurately tracks and enters calls using appropriate documentation, reporting, and database applications. Assists with maintaining department databases and resource tools
- Supports overall department operations through cooperation and teamwork
- Successfully handles a high call volume with frequent interruptions
- Must be able to work under general supervision
- Able to work independently, but also as a team player. Supports and promotes intra- and inter-departmental teamwork, exhibiting a spirit of cooperation
- Display patience and demonstrates respect for callers and staff. Recognizes diversity of customers and is accepting of individual differences, beliefs and values
- Requires two (2) year’s experience in a customer service environment
- Able to navigate through PC applications. Basic MS Windows, Excel, Word, and Outlook knowledge and experience required
- Previous experience in a healthcare setting
- Customer service experience in a managed care environment highly desirable
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Claims Call Center Rep Resume Examples & Samples
- Intake and log a minimum of 30 incoming provider, member or healthplans claims status, eligibility and authorization inquiry calls on a daily basis
- Answers inquiries on claims status, authorization and eligibility issues related to claim determination keeping the call within 3 minutes
- Accurately identify, assess and resolve individual provider and member needs and take appropriate action using departmental policies and procedures and request adjustments if appropriate
- Respond to providers, members and health plans in a polite and courteous caring manner, especially in stressful situations, projecting patience, empathy and caring voice tone and words
- Communicates provider issues to supervisor and/or manager
- Other duties may be assigned as needed
- 1 years of experience in medical/institutional claims examining within a medical group/IPA setting
- 1 year of experience in a medial/institutional claims customer services unit within a healthplan, medical group or IPA setting
- Familiarity with computerized claims processing/transaction system and medical coding (CPT, ICD9 and HCPCS)
- Knowledge of HIPAA and AB1455
- Should be familiar with Microsoft windows operating environment. Strong knowledge of MS Excel
- Requires good written and verbal communications skills to communicate effectively with individuals at all levels of the organization
- Ability to work under general supervision
- Must be able to work as a team player and have a professional demeanor
- Organization and prioritization skills
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Call Center Rep Am-pm Resume Examples & Samples
- Notifies members of urgent approvals and denials within appropriate time frames, per guidelines set. Coordinates communication and patient services with Utilization Management Team
- Functions as a liaison between internal departments and members regarding referral status, authorizations, eligibility, patient portal registration, physician information, and complaint resolution. Troubleshoots operational and technical issues
- Interacts with multiple departments, e.g., Resource Management, I.S., Provider Relations, Utilization Management, Claims, and Eligibility to provide resolution to patient and health plan/vendor enquiries. Supports positive internal relations and communication across all areas
- Understands and uses proper procedures to resolve problems, escalate issues, and achieve objectives in a productive and cooperative manner. Provides timely feedback about processes to improve caller experiences and satisfaction
- Provides assistance to the supervisor as needed
- Assists with specialized reporting and research projects
- Excellent verbal, written, and interpersonal communication skills to communicate effectively with individuals at all levels of the organization
- Ability to provide stellar service using excellent advocacy skills and telephone etiquette to build loyalty, extend customer retention, and satisfy corporate goals and objectives
- Approaches each customer interaction with professionalism, compassion and empathy
- Ability to work in a fast-paced department and maintain a high level of productivity
- Possess critical-thinking and problem-resolution skills
- Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must
- Possess excellent organizational and time management skills
- Ability to prioritize and handle multiple tasks effectively, remain flexible, and adapt to shifting work demands
- Present a professional and mature demeanor
- IDX experience is a plus
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Customer Service Call Center Rep Resume Examples & Samples
- Handle incoming calls from existing customers; handling enquiries and taking all necessary actions in a professional and service focussed approach
- Take responsibility for all customer requests, ensuring action and follow up within the agreed service level
- Develop and Maintain productive external and internal relationships
- Recognise and convert opportunities to introduce other AIG products to existing customers
- Consistently achieve individual performance targets
- Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries
- Practice customer care by providing accurate information to customers at all times
- Ensure good product and system knowledge is maintained
- Ensure all relevant systems are updated in a timely manner
- To deal with referral from Service Advisors (within authority levels)
- To deputise for Underwriter as required (within authority levels) to ensure business and service targets are met
- Awareness of and Adheres to regulation and FSA
- Demonstrate excellent customer service skills
- Good Team player
- Knowledge of company policies and procedures.(Can be developed over time)
- Experience in specific Product area
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Call Center Rep Inter Resume Examples & Samples
- Serve as a care coordinator in the Frankel Cardiovascular Call Center and Clinic (FCVC) New Patient Access center with dedicated support to our cardiac and/or vascular surgery programs; provide clerical support services to triage all new patient and return visit appointments for clinic visits and ancillary testing (as required), coordinate travel and hotel arrangements, and provide initial triage for medical records retrieval
- 2-4 years of experience
- Demonstrated proficiency with MiChart and Cadence Scheduling and ability to navigate between systems
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Call Center Rep-prn-to Hours a Week-patient Accounts Resume Examples & Samples
- Required – 1 year of customer service, healthcare, or office experience
- Preferred Previous call center experience and Experience with medical terminology in a medical billing environment
- Must have computer skills and dexterity required for data entry and retrieval of patient information
- Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
- Must be proficient with Windows-style applications, various software packages specific to role and keyboard
- Strong interpersonal skills
- Ability to perform effectively under conditions of fluctuating workload
- Works with minimal supervision and makes independent decisions
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Call Center Rep Inbound Senior Resume Examples & Samples
- 40% -
- Take incoming calls and provide service to customers using ICLE’s website and databases, including answering questions, providing product and policy training, resolving issues, taking product orders, providing standard customer reports, and handling routine technical support
- Takes initiative in outbound calls regarding product renewals, product satisfaction, and notifications about changes, problems, or other items as assigned. Up-sell on all calls, follow-up on sales leads, and assist in achieving Institute targets for product sales and registrations by cross-selling appropriate products
- Develop sales strategies to increase activity in the quantity and size of customer groups, including recommending and coordinating outbound call lists
- Maintain records of progress on sales lists, including submitting regular reports on calls made, status of team goals, and status of overall sales goals
- Log calls, enter orders, invoice payments, registrations, and information into sales database accurately and in a timely manner
- 25% - Maintain renewal rates and customer loyalty by cultivating relationships with customer groups, particularly large firms, as account representative
- Solicit and communicate customer feedback for use in improving customer experience, product development, and marketing, including information on use of ICLE products, needs, and communication preferences
- Submit regular reports analyzing customer requests and types of incoming calls. Make recommendations as needed to manage the calls
- Make regular outbound calls to large firms and best customers to check on status of existing subscriptions, and to upsell additional products. Be point of contact for inquiries, training, and usage
- Initiate contact with P30+ firms quarterly to assess and discuss usage, satisfaction with products, additional needs, and coordinate on-going training. Build sales/support relationships. Submit reports on contacts and results
- Arrange for training to firms for the Partnership and Online Libraries
- Takes initiative to stay abreast of changes, additions, and modifications to the website and web products, as well as known technical issues, works to resolve technical concerns to customer’s satisfaction or refer them to proper source
- 20% - Assign, monitor, and review progress and accuracy of work among customer support specialists and provide training
- Report status of sales and goals to manager and sales team
- Ensure that staff is aware and are actively offering appropriate cross-sale promotions and current marketing offerings
- Serve as the contact for problems involving sales
- Ensure that staff is up-to-date and aware of the newest policies, sales strategies, ICLE website, and technologies for training on online products. Make arrangements for additional training
- Motivate sales team to reach sales goals
- 10% - Provide customer training and outreach
- Schedule and complete in-person training with large firms, law clinics, and others as assigned. Arrange and complete regularly scheduled customer phone training. Plan and attend ICLE events and other venues as assigned to provide onsite demonstrations of ICLE products. Can involve overnight travel, early morning, and evening appointments. Set up exhibits and displays. Report results and make recommendations for improvement
- Train and evaluate Customer Support Representatives on effective presentation techniques
- Maintain ICLE lobby area with appropriate products and materials
- 5% - Other duties as assigned
- Bachelor’s degree in business, sales, marketing or related field or an equivalent combination of education and experience
- Minimum of five years of experience in sales, including phone sales and cold calls
- Excellent verbal communication and presentation skills
- Proficiency in entering data accurately and efficiently
- Proficiency with Microsoft Office and Internet browsers, including use of e-commerce
- Ability to use a complex phone system
- Strong customer service experience and proven ability to work courteously with the public
- Proven ability to handle multiple tasks efficiently
- Ability to explain technical concepts and procedures to a non-technical audience
- Must pass a work sample exercise administered by ICLE
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Call Center Rep Resume Examples & Samples
- Collects all data necessary for the basic pre-registration and insurance verification and authorization process
- Secures authorization requirements for all applicable services with high degree of accuracy and within established standards of care being initiated
- Ensures accurate data entry of demographic and financial information including timely correction of errors
- Adheres to departmental policies and procedures including guidelines for securing payment arrangements for all lines of services
- Ensures compliance with completed Medicare Secondary Payer questionnaire for all pre-scheduled patients
- Assists with preparing required HIPAA Privacy Notice, Patient Rights and Responsibility Notice, ABN and Medicare letter (when applicable)
- Participates in departmental meetings and contributes to the monthly goals for upfront collections
- HS or Equivalent
66
Call Center Rep-hours / Week Opportunity Resume Examples & Samples
- Schedule new patient appointments and help those in need to a better smile!
- Ability to manage high call volume
- Desire to exceed customer service expectations
- Bilingual in English and Spanish a plus
67
Subrogaton Call Center Rep Resume Examples & Samples
- Maintain a daily system of providing timely and accurate information required to move cases through the case management workflow
- Meet department objective standards for Customer Service
- Open new cases and update all current case information
- May have some training responsibilities limited to projects and specific tasks
- Ability to interface with all levels of people both internally and externally in a professional manner
- Ability to communicate and comprehend well both verbally and in writing, fluently in English
- Ability to be careful and thorough about detail including with cite-checking and proofreading skills
- Ability to maintain a high level of confidentiality and ethics
- Ability to function effectively under pressure and manage deadline oriented project demands and multiple initiatives
- Ability to perform the following: lifting, bending, pushing, pulling, stopping, kneeling, reaching, and carrying of light to heavy items (40 to 50lbs)
- Knowledge of Microsoft Word and Excelrequired
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Call Center Rep Assoc Resume Examples & Samples
- Candidate must possess excellent verbal and written communication skills
- Must be a high school graduate or equivalent (GED)
- Experience with Epic (MiChart) and knowledge of medical terminology is preferable
- Any experience in customer service is beneficial
69
Call Center Rep Associate / Intermediate Resume Examples & Samples
- Provide information, service and support to referring physicians, consumers, Michigan Medicine staff and faculty, and other healthcare professionals
- Utilize superior telephone technique, customer service etiquette, and customer recovery skills to meet the individual needs of Michigan Medicine customers
- Proactively serve as a liaison between customers and internal Michigan Medicine personnel to ensure adequate response and customer/patient satisfaction
70
Call Center Rep Assoc Resume Examples & Samples
- Provide excellent customer service and support to the Cardiovascular Call Center patients, families, providers and team members
- Receive/assist patients via the Aspect phone system
- Complex appointment scheduling in high volume multidisciplinary setting
- High School diploma or an equivalent combination of education and experience is necessary, with 0-2 years of experience
- Self motivated with a positive and professional attitude
- Team player with ability to take direction and communicate with peers and patients courteously and respectfully at all times
- Ability to multi-task and work in a high volume area
- Demonstrated effective verbal and written communication skills
- Comfortable working with computers and have a general knowledge of office practices
- Previous experience in call center and/or work with Aspect Phone System
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Hrsc Call Center Rep Resume Examples & Samples
- Interacts and serves as the key contact position with employees, managers, human resources staff and HRSC staff employees. Follows procedures to advise and guide in a timely, accurate, and courteous manner. Approximately 90% of time on phones receiving and/or placing calls
- Participates as a member of the HR Service Center (HRSC) team to effectively meet HRSC quality outcomes and performance standards. Provides a high level of Customer Service
- Fields employee, human resources and manager calls, which require a strong knowledge of payroll, benefit, retirement, and pension policies and procedures
- Appropriately identify, research, and resolves concerns, problems, and issues in a timely manner. Communicate outcome in a timely fashion to employee, human resources, or manager
- Works independently to research lengthy and complex issues and calls the customer back as required. As appropriate, refers more complex problems/issues to supervisors
- Recommends refinements in HR call center policies and procedures in order to improve the effectiveness and efficiency of the call center
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Medical Call Center Rep Resume Examples & Samples
- Responsible for coordinating cases for precertification and prior authorization review
- Managing incoming calls or incoming post services claims work
- Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests
- Refers cases requiring clinical review to a Nurse reviewer
- Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate
- Conducts clinical screening process. Authorizes initial set of sessions to provider. Checks benefits for facility based treatment
- Available for purchase and administered by a designated third-party vendor
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Call Center Rep Inbound Assoc Resume Examples & Samples
- 40% - Provide basic support for electronic products, sales and account management, via phone, email, in- person contact, events, and social media outlets
- Assist customers by providing support for how to use ICLE’s website and web-based products across multiple devices. Includes investigating and resolving issues
- Respond to a high volume of incoming customer inquiries over the phone and in writing – through email and various social media channels, and in person. Includes providing product and policy information, with the ability to perform significant multi-tasking
- Complete routine account management tasks including running and providing standard customer reports, resetting passwords, updating customer account information, assessing usage and answering routine questions. Customers are handled in a courteous and professional manner, and are provided with accurate information
- Take and enter orders and payments into database. Cross and up-sell products to customers. Understand and be able to accurately explain appropriate deals and related policies, and enter those deals accurately. May include tasks like package tracking, creating invoices and quotes, and generally explaining the benefits of certain products and how they work
- Routinely solicit customer feedback regarding their preferences, questions, technical challenges, complaints, etc. Train customers on how to use ICLE’s website, web-based products, and basic web technology. Can include both verbal and written instruction
- Participate in department processes as assigned related to law school clinics, and other special account management. Includes communication, verbal and written, with customers and ICLE internal staff
- Serve as a backup for outbound renewal calls and at live events
- 25% - Responsible for standing order invoicing
- Prepare complimentary and author copy list based on consultation with Publications Director
- Clean up database before printing standing order invoices, including calling customers to confirm addresses and quantity information
- Print standing order invoices and send to order fulfillment center for mailing
- 20% - Responsible for printing, coordinating, and mailing monthly partnership, online books, renewal notices, and statements to customers, and following up with customers on outstanding invoices
- Print and mail renewal notices weekly
- Print and mail statements monthly
- Run queries for the pre-renewal notice printing process and resolve issues with customer accounts
- 10% - Responsible for accurately updating ICLE addresses in iMIS database
- Make address changes from returned mail, includes seeking out information online regarding addresses
- Bachelor’s degree in a related field or an equivalent combination of education and experience
- Minimum of two years of experience in a customer service and clerical role
- Strong written and verbal communication skills, as well as interpersonal skills
- Demonstrated ability to set priorities and multi-task
- Exceptional attention to detail with demonstrated high degree of accuracy
- Demonstrated ability to work well independently and as part of a team
- Proficient in the use of spreadsheets and database applications
- Excellent organizational, time management, customer service, and problem-solving skills
- Knowledge of U-M policies and procedures is preferred
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Customer Service Call Center Rep-commercial Lines Resume Examples & Samples
- Pay Rate: $15.00/hr
- Annual gainshare bonus of up to 16% of your salary! Our bonus program rewards each of us based on company performance
- Help customers with insurance needs like adding/deleting vehicles and drivers from policies, or processing renewals, cancellations, reinstatements, and payments
- Work or educational experience must include
- Casual dress (yes, you can wear jeans to work!)
- Onsite healthcare at large locations and the standard benefits (medical, dental, vision, 401k)
