Call Center Operator Resume Samples

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B Haag

Bartholome

Haag

998 Yadira Mission

Philadelphia

+1 (555) 145 7085

998 Yadira Mission

Philadelphia

Phone

p +1 (555) 145 7085

Experience Experience

Detroit, MI

Call Center Operator

Detroit, MI

Upton-Pacocha

Detroit, MI

Call Center Operator

Address tenant and owner complaints in a timely, courteous and professional manner to ensure full resolution and client/customer satisfaction. Directly interact with janitorial or security staff or engage Operations Managers where necessary to address and resolve complaints. Track complaints through resolution for client reporting
Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals
Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system
To review therapeutic diet orders and modify the patient’s order to meet the diet order parameters while attempting to honor the patient’s request and be aesthetically pleasing
Update and document status changes on all work orders for reporting purposes and to provide Operations Managers up-to-date information upon request
Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal
Provide all requested Work Order reports to the client, Operations Managers and the accounting department. Prepare Inspection reports quarterly

Los Angeles, CA

Second Shift Call Center Operator

Los Angeles, CA

Hyatt and Sons

Los Angeles, CA

Second Shift Call Center Operator

To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes
Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers and co-workers by utilizing a desktop computer and headset
Manages incoming, outgoing and interoffice calls in a friendly, professional and technically competent manner. Meets performance objectives for answering response times, quality performance, and caller satisfaction
Facilitates all protocols in a proactive, customer service fashion, using integrated PC based systems. Follows established departmental policies, procedures, processes, answering standards, quality assurance programs and safety standards, using good judgment and common sense
Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus
Develop tracking system for work request types based on in scope, above scope and out of scope requests. Ensure that code block / cost code details are received in advance of dispatch of above scope requests. Refer customers to other support groups or Operations Managers for out of scope requests
Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order

present

Philadelphia, PA

Call Center Operator Ii / Per Diem / Day

Philadelphia, PA

Schimmel and Sons

present

Philadelphia, PA

Call Center Operator Ii / Per Diem / Day

present

Perform all other duties as assigned
Perform duties of the Call Center Operator I when necessary
Manage patient nourishment, supplement and tube-feeding delivery
Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns
Participate in and monitor, according to preset criteria, sanitation and safety procedures – including HACCP program
Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management
Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures

Education Education

Bachelor’s Degree in Competency

University of California, Santa Barbara

Bachelor’s Degree in Competency

Skills Skills

Proficient in MS Word, Excel, Outlook and Access, and Internet applications. Capability of developing proficient knowledge of other standard software programs
Ability to speak proficiently and professionally both over the phone and in person
Strong attention to detail
Ability to identify critical issues quickly and accurately
Strong team player with ability to work in a fast paced environment
Great interpersonal skills
Ability to work, on occasion, flexible hours which may exceed 8 hours in a day, 5 days in a week or 40 hours in a week
Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus
Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging
A desire to work within a diverse, collaborative, and driven professional environment

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8 Call Center Operator resume templates

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Call Center Operator Resume Examples & Samples

Deliver exceptional customer service by professionally receiving and responding to incoming calls from customers and co-workers by utilizing a desktop computer and headset
Act as a general resource for customers and employees by providing a strong knowledge of stores, departments, services, and events
Set a positive example of the Nordstrom experience while meeting service expectations and communications standards
Respond to emergency situations using established procedures
Maintain a high level of confidentiality
High School, GED or vocational school diploma required
Minimum of 6 months customer service experience is preferred
Posses a professional speaking voice to communicate clearly with customers and co-workers
Working knowledge of Microsoft Office in a Windows environment with a beginning level of proficiency is preferred
Ability to be at work for scheduled time and demonstrate reliable, punctual attendance. Includes taking and returning from breaks, attending meetings, and working overtime when requested
Ability to work independently or as part of a team, utilizing interpersonal skills to interact appropriately with co-workers and customers in a timely, professional and personable manner

Call Center Operator Resume Examples & Samples

Open new work orders, assign and dispatch vendors, update team members as to status and confirm completion of work
Create Purchase Order for reactive requests with Operations Manager approval
Monitor 360 Facility system on a daily basis to ensure all work orders and planned tasks are completed in a timely manner
Minimum of five years related experience

Call Center Operator Resume Examples & Samples

Act as a liaison to food service for the patient, family and staff. Tasks as liaison: explaining the meal selection process; assist menu selection of patients according to prescribed diet order. To assure patients fed within 45 minutes of ordering the meal
To communicate on the telephone in an efficient, pleasant and respectful manner, even during periods of high call volume, in order to assist patients and guests with their meal service selections. At peak time, a call center operator answers the phone and immediately enters a complete order into the Computrition system. A call center operator's average call time will range between 1 1/2 - 2 minutes
To review therapeutic diet orders and modify the patient’s order to meet the diet order parameters while attempting to honor the patient’s request and be aesthetically pleasing
Communicate on the phone or in person to patients, staff, and guests according to department scripting policy and procedures
To communicate patient diet order issues to the Call Center Operator Lead, Diet Tech or clinical dietitian when policy mandates
Identify patients who are not able to place an order via telephone or who have not ordered their meal. Interact with patient family and nursing to enter a complete order in Computrition. Facilitates the meal service or communicate via Computrition the reason for refusal
Acts upon patient, family, or staff meal service requests. These requests may include contacting and following through with the clinical dietitian regarding diet order issues or supplement changes, or room service team members to resolve meal service issues or handle special requests. When necessary escalating requests to management
Manage patient nourishment, supplement and tube-feeding delivery
Manages difficult or emotional situations and responds promptly to patient needs
Pickup diet order sheets from nursing stations and receive verbal diet order changes. Adhere to department policy and procedures when receiving a verbal diet order
Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns
Perform duties of the Call Center Operator I when necessary
Participate in and monitor, according to preset criteria, sanitation and safety procedures – including HACCP program
Perform all other duties as assigned
Associate degree as a diet technician (or 3+ years experience working in a diet office setting) A basic supervisory course is strongly recommended
Healthcare setting experience strongly preferred
Must have computer skills and basic mathematics knowledge
Must have good hand-eye coordination, good manual dexterity and a good attention span
Must have good attention to detail and problem-solving skills
Must have the ability to communicate well in order to discuss semi-complex and involved information with other employees, staff members, patients or general public in a sensitive manner
Must be able to adhere and enforce new or updated policies and procedures
Registered Diet Technician credentials a plus
Ability to read, write, and speak another language is a plus
Must be able to talk on the telephone to patients, guests, and staff in a pleasant, respectful manner

Call Center Operator Ii / Per Diem / Day Resume Examples & Samples

To speak with the patient, family member(s) or nurse to explain needed modifications regarding meal orders. To communicate changes and if possible find a satisfactory substitution. To assure a nutritionally balanced meal that meets the dietary restrictions of the patient’s diet order
Proficient using the Computrition according department policy and procedures and maintains accurate and updated patient information via the electronic diet office system
For administrative and tracking purposes, monitor, collect and/or record operation specific data
Read hospital email periodically throughout the day to remain up to date on patient and policy and procedures information. Use hospital work stations and email according to hospital policies and procedures
May participate in tray delivery and pickup
Adhere to departmental and hospital policies and procedures and other foodservice regulations at all time
Knowledge of specialized diets and menus
The position requires the ability to read, write, speak and communicate in English, to follow and give oral and written instructions, to be able to communicate with patients, hospital personnel, and co-workers. This level is normally acquired through completion of a high school education
Customer service and/or call center experience required
Knowledge of the food and restaurant regulations set by the federal, Massachusetts and Boston City Health Codes and Joint Commission on the Accreditation of Hospitals
Must be pleasant and friendly, flexible, hard-worker, and work well with others
Must be able to maintain confidentiality of patient information obtained through the hospital computer system and employee information obtained from employee files
Must be able to multi-task and handle pressure particularly associated with time constraints due to delivery requirements
Knowledge of computerized diet order systems, Windows, Outlook, Word and Excel spreadsheet

Call Center Operator Resume Examples & Samples

Answer phone calls from patients and medical staff and process room service patient meal orders in HT per diet order
Assist patient guests with ordering Guest Trays using Payment Navigator
Review patient diet orders and allergies for each order to confirm compliancy with the physician diet order
Call patients and or nursing for patients who have not placed a meal ored for each meal
Processed faxed meal orders
Maintain a minumum of 70 to 80 incoming calls per 4 hour meal period as well as 35 to 40 call backs each meal period

Call Center Operator Resume Examples & Samples

Ability to communicate in a professional manner and relay information accurately required
Ability to use a multi-line switchboard required
Ability to read and comprehend written instructions and to follow verbal instructions required
Good analytical and customer service skills required
Ability to work well under pressure required

Call Center Operator Resume Examples & Samples

Answer the security hotline calls
Submit security incident reports
Activate / deactivate access cards
Assist callers with access control issues
Put in maintenance tickets for camera and access control issues throughtout company
Respond to site alarms and respond appropriately
Must possess a high school diploma or equivalent
Must be able to pass any State-required training or other qualifications for licensing
Must possess one or more of the following
Ability to assess and evaluate situations effectively
Ability to write informatively, clearly and accurately
Ability to synthesize facts, concepts, principles

Second Shift Call Center Operator Resume Examples & Samples

High School and 0-1 years' experience
Knowledge and understanding of the Department of State organization and functions
Ability to use Word, Excel, and data entry
Ability to provide 24/7 shift work
Eager to learn about the Department of State

Call Center Operator Resume Examples & Samples

The work schedule for this position is on weekends at 6am***
Must have computer literacy including competence in Microsoft applications and web-based applications
Must be proficient in using the following equipment: computer, calculator, writing utensils, telephone including hands-free headset, copy machine, answering machine, scissors, and files
Must be able to work independently and complete assignments in a timely manner
Must be able to perform each of the essential duties listed above with a professional degree of competency

Call Center Operator Resume Examples & Samples

Minimum of 1 year of experience with multi-line telephones
Previous alarm monitoring or customer service experience required
Must have excellent customer relations skills
Must be proficient with computers and typing
Must be able to work a rotating shift schedule that includes days, nights, weekends and holidays as necessary

Call Center Operator Resume Examples & Samples

Provide dispatch services to staff working with mental health and / or substance abuse patients
Record and track all service request for patient movements and other services calls
Monitor, supervise and control timely dispatching to transporters for all patient pick ups and drop offs, dispatch other calls proficiently
Communicate effectively and coherently with hospital staff or patients with approved facility communication devices including the telephone system, intercom system, and or portable base radios; demonstrate effective communicative skills with G4S staff, public and hospital staff
Pass all state and other required training or other qualifications for licensing
Must possess a minimum of two (2) years of service in public / private protective security or law enforcement
Strong Logistic skills
Ability to choose from/among alternatives
Ability to operate radio or telephone equipment and/or console monitors
Ability to interact cordially and communicate with the public
Ability to mediate conflict with tact, diplomacy
Upscale Security Officer (Hendersonville, NC)

Call Center Operator Resume Examples & Samples

Activates the Alert Notification System
Answer all incoming telephone calls on the console and redirect to the appropriate location, providing information, placing calls, activating pagers and overhead paging
Assist the religious taking patient requests for visit or communion, dispatch for emergencies and overhead page services
Contact cab company when needed by departments and prepare paper work
Dispatch Security assisting with emergency support
Maintain Keys and sign in books for chaplain, volunteers, departments, electrical/telephone closets, lactation room, elevators, and employee parking lot
Maintain on call schedules for departments
Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms). Also respond to any of the above in the 100 and 200 Medical Arts Building on campus
Performs all responsibilities according to the philosophy of the UPMC Health System such that the needs of our customers are fulfilled
Provide answering service for clients, following instructions, dispatching emergency messages, and verbally or fax messages to the client
Provides approved overhead announcements
Reports elevator, ATM and payphone problems
Respond to any telephone repairs, logging the report, paging appropriate individual to handle repair
Respond to long-range or in-house pager repairs, replacements and batteries, logging the report, and trouble shooting
Responds to all calls needing assistance from parking lot gates as well as pay stations
A minimum of two years experience in customer service is required, answering service experience is preferred
Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in Telecommunications
Must possess proficient typing (40 wpm) and spelling/grammar skills
The call center operator will type alpha text messages via pagers to physicians, staff members and answering service clients. Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office
Attends mandatory safety, compliance and other meetings required by Telecommunications and hospital guidelines
Attends in-service and training classes, as required

Call Center Operator Resume Examples & Samples

Receives and relays internal and external calls and provides general information according to protocol
One year of experience in customer service, data entry and telecommunications preferred
Previous experience in a physician office or clinic setting preferred
Medical Terminology required
One year of experience as a Call Center Operator is required to work PRN

Call Center Operator Resume Examples & Samples

Minimum two-years experience in customer service required, answering service experience preferred
Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers as well as co-workers on all communication systems in
Telecommunications Must possess proficient typing (40 wpm) and spelling/grammar skills
The call center operator will type alpha text messages via pagers to physicians, staff members and answering service clients
Answering service clients, in addition, receive all messages handled by In Touch daily via faxes to their office
Attends mandatory safety, compliance and other meetings required by
Telecommunications and hospital guidelines

Call Center Operator Resume Examples & Samples

Provides services that are accurate, reliable, courteous and timely within established service levels. Identifies patients in crisis with urgent clinical needs and refers appropriately
Schedules and completes any active work list items specific to the call center as necessary
Answers phones, takes messages, enters messages in EMR or emails physician and/or appropriate staff, and returns patient phone calls within same day
Facilitates any physician requests throughout the day, via EMR, phone, email or verbal instruction
Maintains company code of contact and patient confidentiality as regulated by HIPPA
Attends all regular staff meetings
High school diploma; some college preferred
Two (2) or more years of experience in a medical office or healthcare facility

Call Center Operator Resume Examples & Samples

Handles incoming, outgoing, directory assistance and interoffice calls routinely within the call center. Must be proficient, efficient and competent in handling all types of interoffice, patient and main phone line calls in both the Call Center environment as well as at the hospital sites in support of downtimes
Handles paging (to pagers) requests in an efficient and competent fashion. Performs “Page Desk” functions using manual and PC based paging systems
Facilitates all protocols in a proactive, customer service fashion, using integrated PC based systems. Follows established departmental policies, procedures, processes, answering standards, quality assurance programs and safety standards, using good judgment and common sense
Makes authorized announcements over the public address system at any of the sites
Manages incoming, outgoing and interoffice calls in a friendly, professional and technically competent manner. Meets performance objectives for answering response times, quality performance, and caller satisfaction
High school diploma or equivalent required. Prior experience required
One to three years of experience as an operator or receptionist in a healthcare environment, hospital, doctors’ office, Medical answering service etc. answering phones, taking messages, routing calls, interacting with patients and callers preferred
Knowledge of Microsoft Office software