Call Center Operator Job Description

Call Center Operator Job Description

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Call center operator provides technical support for security systems including but not limited to: Access Control, Fire & Intrusion Systems, Video Systems, Intercom Systems, Integrated Security Systems.

Call Center Operator Duties & Responsibilities

To write an effective call center operator job description, begin by listing detailed duties, responsibilities and expectations. We have included call center operator job description templates that you can modify and use.

Sample responsibilities for this position include:

Provide assistance in determining information for the offices as needed, relay messages to the appropriate departments during emergencies
Knowledge of various “Codes” and their procedures
Receiving and processing incoming referrals including medical, specialty, and ancillary services
Communicating with community provider practices regarding missing information, clinical guidelines, and status of appointment
Scheduling appointments for community-referred patients via Unity and HHC Advantage
Answering customer inquiries regarding community services and clinic appointments
Meeting and greeting new patients
PI activities and continuing education
Verifying patient insurance and confirming with Finance
Registering patients on day of visit

Call Center Operator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Call Center Operator

List any licenses or certifications required by the position: EMD, HCP, BLS, NIMS

Education for Call Center Operator

Typically a job would require a certain level of education.

Employers hiring for the call center operator job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Education, Criminal Justice, Communications, Technical, Business, Business/Administration, Management, Medical, Intelligence

Skills for Call Center Operator

Desired skills for call center operator include:

Medical terminology
Windows applications
Various “Codes” and their procedures
Normal and modified diets and the Carbohydrate Counting and Protein Exchange Systems
Departments
Stores
Access Control Systems
Additional devices and sensors related to Security
Biometric Security Systems
CCTV Systems

Desired experience for call center operator includes:

Escorting patients to their clinic appointments as needed
Retrieving departmental voicemail
Conducting reminder calls to patients
Maintaining ongoing communication to ensure provider and patient satisfaction
Maintain a minumum of 70 to 80 incoming calls per 4 hour meal period 35 to 40 call backs each meal period
Coordinates processing of a.m

Call Center Operator Examples

1

Call Center Operator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of call center operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for call center operator
  • High school diploma with 6 months related experience in operations or a comparable field
  • Experience working with public contacts and telephone responsibilities preferred
  • Technically strong (MS Office, websites, ) with above average report writing skills
  • Candidate will work towards moving to an Operator II role within 12 months of becoming a certified Operator I
  • Must have the ability to follow written and oral instructions
  • Must be able to manage time and task efficiently
  • Must be able to work at a computer console for extended amounts of time’
  • Must have the ability to work closely with others
  • Providing timely and accurate information to incoming customer order status and requests
  • Processing customer orders/changes according to established department policies and procedures
Qualifications for call center operator
  • Providing timely feedback to the company regarding customer concerns
  • Exceeding customer's service expectations
  • Talking with customers by phone concerning orders
  • Receiving and entering phone and fax orders
  • Calling customers when necessary to advise, and/or provide information necessary to process orders
  • Initiate tracers with truck foreman
2

Call Center Operator Job Description

Job Description Example
Our growing company is searching for experienced candidates for the position of call center operator. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for call center operator
  • Initiating orders for correcting errors (wrong lease hauled)
  • Filling out forms, determining changes for service requested
  • Obtaining customer feedback information
  • Communicating to central or local dispatch as needed
  • Monitor all code/alarms and dispatch (Fire, Cardiac Arrest, Community Disaster, Injured visitors/staff, helicopter arrival, power failures, telephone switch alarms, blood bank, doors and gas alarms)
  • Provides services that are accurate, reliable, courteous and timely within established service levels
  • Upscale Security Officer - MSO
  • Manages incoming, outgoing and interoffice calls in a friendly, professional and technically competent manner
  • Supply directory services, organizational understanding and general information to callers to the Department of State
  • Transfer callers to the appropriate destination based on callers’ questions
Qualifications for call center operator
  • Working knowledge of NIMS and its application to incident management
  • Working knowledge of police codes and procedures to include operations of police radios, teletypes and computer systems
  • Ability to utilize multiple computer based alarm and dispatch systems
  • Ability to successfully pass a post-offer/pre-hire background check
  • Must complete a criminal history check as part of the hiring process
  • Must complete a confidentiality agreement upon hire and annually thereafter
3

Call Center Operator Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of call center operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for call center operator
  • Responding to all telephone inquiries for patient information which may include handling confidential information
  • Operator must successfully complete the initial training program under the supervision of, and monitored by the TMC Manager
  • Manages inbound phone calls from retailers
  • Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions
  • Dispatch technicians as appropriate for on-site repair
  • Communicate in a proactive and professional manner to provide a value added service to our dealer network, field sales management, and internal customers
  • Receive work order requests via phone and email
  • Initiate work orders
  • Assign priority to work order based on initial information available when work order request received
  • Responsible for elevating priority work to maintenance scheduler for technician dispatch or other contractors for addressing client needs, as required
Qualifications for call center operator
  • Must be able to work various shifts to provide 24/7 coverage
  • Must have left previous employment in a satisfactory manner
  • New World software use experience
  • NIMS certificates of achievement
  • One (1) year of clerical experience preferably in an outpatient medical setting required
  • Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers co-workers on all communication systems in Telecommunications
4

Call Center Operator Job Description

Job Description Example
Our growing company is looking for a call center operator. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for call center operator
  • Coordinate plant access with Lockheed Martin security for subcontractors or vendors relating to the facility organization
  • Comply with all established safety rules, company policies, and procedures
  • Ability to read and understand technical manuals and prints, ability to do various forms of paperwork (written), possess adequate math skills commensurate with the requirements of the trade
  • Responsive to patient’s needs at all times
  • Professional 1800 Call Centre response in support of our Defence Customers
  • Coordinating and monitoring towing and movement of vehicles related equipment
  • Quote work packets and assess requirements in conjunction with subcontractors
  • Periodical manning of the ‘on call’ duty phone
  • Initiate action to prevent non-conformances occurring
  • Identify and record problems
Qualifications for call center operator
  • One to three years of experience as an operator or receptionist in a healthcare environment, hospital, doctors’ office, Medical answering service answering phones, taking messages, routing calls, interacting with patients and callers preferred
  • Ability to maintain a productive work pace
  • Must possess proficient spelling/grammar skills, must be able to communicate effectively with all age groups and populations of external and internal customers co-workers on all communication systems in Telecommunications Must possess proficient typing (40 wpm) and spelling/grammar skills
  • Arabic or Russian language is required
  • Strong telephone skills, excellent telephone manners and telephone voice
  • Knowledge of computerized Front Office systems required with emphasis in Hotel based PMS and Windows, MS Office Suite an asset
5

Call Center Operator Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of call center operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for call center operator
  • Collation of subcontractor invoices against vehicle tasking
  • Follow up monthly billing and statement
  • Manage daily administrative works and prepare Monitoring System reports
  • Coordinate with internal parties to ensure customer satisfaction
  • Processes incoming and outgoing calls for our internal and external clients in a courteous and pleasant manner
  • Transfers callers to the appropriate destination based on callers’ questions
  • Provides assistance to internal and external callers in emergency situations, and to frustrated callers
  • Provides backup receptionist duties within the Information Management Office (IRM) when required
  • Maintains the DoS directory database, which includes the names and telephone numbers of Government employees at DoS
  • Answers internal medical emergency calls, prioritizes calls, determines type of response, and dispatches calls accordingly following prescribed protocols established by Critical Care Response Committee, including providing non-life threatening medical instructions
Qualifications for call center operator
  • Proficient in operating a standard desktop and Windows based computer system, including but not limited to, EMR, Microsoft Office, intranet
  • Phone-based customer service and/or call center experience required
  • Minimum of one year in customer service
  • Ability to work a rotating weekend shift
  • Possess a GED or High School Diploma
  • Tyco Integrated Security is a call center located off the Tiffany Springs exit in North Kansas City

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