Security Operations Center Operator Job Description

Security Operations Center Operator Job Description

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Security operations center operator provides leadership and defines the global strategy for Security Operations programs including the Global Security Operations Center (GSOC) and investigations program.

Security Operations Center Operator Duties & Responsibilities

To write an effective security operations center operator job description, begin by listing detailed duties, responsibilities and expectations. We have included security operations center operator job description templates that you can modify and use.

Sample responsibilities for this position include:

Monitor surveillance and camera systems, alarms from access control and intrusion systems, and coordinate the response to any interruptions with security personnel, uniformed security forces, and other departments as required
The SOC Operator will be responsible for the effective and efficient processing of all information relevant to the security operations business
Evaluate global incidents that may impact employees or offices and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, Public Relations, Legal, Facilities, Country Leaders)
Able to manage and handle situations of a sensitive nature and maintain company’s confidentiality and information security practices (medical record, personnel issues, investigations, public relations incidents, emergency personnel contact information)
The GSOC operator takes an active role in position related projects
Assist employees while on travel (Medical, Lost/Stolen Property)
Support Company’s events (Summits, Conferences)
Operations team in the event of a crisis situation that would threaten the safe and secure business operations
Evaluate global incidents that may impact company’s employees or offices and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, EmpComm, Public Relations, Legal, Facilities, Country Leaders)
The GSOC operator will act as a liaison between all departments and the Global Safety &

Security Operations Center Operator Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Security Operations Center Operator

List any licenses or certifications required by the position: CPR, IC, FEMA

Education for Security Operations Center Operator

Typically a job would require a certain level of education.

Employers hiring for the security operations center operator job most commonly would prefer for their future employee to have a relevant degree such as Associate and Bachelor's Degree in Criminal Justice, Business, Military, Political Science, Associates, Communications, International Relations, Health, Law Enforcement, Information Technology

Skills for Security Operations Center Operator

Desired skills for security operations center operator include:

Access Control
CCTV
Social Media Monitoring tools
National Industrial Security Program with experience working in a cleared facility environment
Client and company GSOC policies and procedures
Interest in world affairs
Journalism
Related fields
Security and emergency operations
How a Global Security Operations Center functions

Desired experience for security operations center operator includes:

Call logging, data base entries and maintenance
Compile data and reports for operational analysis
Receive and respond to emergency and non-emergency requests from account team, client, outside vendors, and the security field force via telephone and e-mail
Receive and process calls for security service from customers, employees, vendors, and contract agents of a high profile client
Must be able to work swing shifts overtime
Monitor and respond to global alerts and events effecting company facilities and employees providing immediate information and assistance as needed

Security Operations Center Operator Examples

1

Security Operations Center Operator Job Description

Job Description Example
Our company is searching for experienced candidates for the position of security operations center operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for security operations center operator
  • Security team
  • Evaluate global incidents that may impact Client employees or offices and escalate accordingly to security management and subsequently to other business units within Client (HR, IT, EmpComm, Public Relations, Legal, Facilities, Country Leaders)
  • Support Client’s events (Tech Summit, Sales Conference, Client Summit)
  • Evaluate global incidents that may impact employees or offices and escalate accordingly to security management and subsequently to other business units within the company (HR, IT, EmpComm, Public Relations, Legal, Facilities, Country Leaders)
  • Support company’s events (Tech Summit, Sales Conference, Summit)
  • Receive various security-related information by telephone, radio and/or other sources in real time, evaluates appropriate actions and responds accordingly
  • Completes activities relating to the protection, safeguarding and security of company assets and employees
  • Assist with ensuring incidents are responded to and resolved in a timely manner
  • Contact and dispatch security personnel, emergency responder, police agencies and others as needed
  • Answer and direct calls in emergency situations for security purposes
Qualifications for security operations center operator
  • Call logging
  • Comply with and facilitate the conduct of the daily routine in the SFOC
  • Verify security related alarms
  • Minimum of one (1) year verifiable experience in information research or SOC experience
  • Minimum of one (1) year verifiable experience in a security command or operations center
  • Associates Degree or above in Political Science/International Relations/Communications/IT/Health & Safety/Criminal Justice or closely related field
2

Security Operations Center Operator Job Description

Job Description Example
Our company is hiring for a security operations center operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for security operations center operator
  • Assist in conducting investigations to protect employees and assets
  • Perform a variety of office administrative duties and performs related work as assigned
  • Assist Corporate Security by ensuring compliance with physical security policies, and procedures
  • All shifts (i.e., first, second, or third) are available
  • Act as the central point for monitoring and analysis of risks and threats that may affect the business—including daily collection of global, national and local information utilizing various intelligence sources—and for ensuring all systems, both hardware and software, are functioning properly
  • Prioritize and process all incoming work order service requests via all communications devices and request/dispatch resources according to procedure
  • Identify and communicate critical incidents or events according to established notification procedures—including senior management, as appropriate—and coordinate incident response logistics, provide direction and response instructions to uniformed security forces, and create accurate and timely incident reports
  • Participate in internal investigations, as necessary, and lead surveillance video review and drug testing of employees
  • Collaborate and communicate with critical internal and external partners for day-to-day security-related operations
  • Create and maintain SPOC-related SOPs, and ensure coordination between related processes and procedures throughout the organization
Qualifications for security operations center operator
  • Must pass the Criticall testing with a score of 80% or greater
  • Minimum of one (1) year of verifiable call center or alarm center experience
  • Must be at least 21 years of age or older per contracual requirements
  • Proficient in Microsoft Windows and Office applications
  • Networking (Switches, Routers, Firewalls, Proxies, Traffic Analysis )
  • Common internet protocols and applications (TCP/IP, UDP, DNS, FTP, SSH )
3

Security Operations Center Operator Job Description

Job Description Example
Our growing company is looking for a security operations center operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for security operations center operator
  • Detecting potential security incidents or anomalies
  • Responding to security alerts generated by tooling
  • Analyzing alerts to determine validity, priority and impact
  • Perform all of the basic job functions of the GSOC Operator position
  • Serve as an example and role model to GSOC operators
  • Train and mentor GSOC operators by sharing knowledge, providing guidance on how to meet daily responsibilities and offering the developmental support necessary to complete tasks properly
  • Review all shift work to ensure corrective actions are taken as needed
  • Maintain a constant and clear line of communication with the GSOC Manager on operator performance, issues and concerns to ensure the proper responses are offered in a timely manner
  • Manage and support alarm response program
  • Manage and support the emergency notification system
Qualifications for security operations center operator
  • Operating radio
  • Any certification or coursework indicating progression and interest in an Information Technology field, including undergraduate coursework, seminar attendance, or certifications or classes from vendors such as Microsoft, Cisco, CompTIA or SANS, A+ Certification
  • Watch for irregular or unusual global conditions that may be cause for security concerns or safety hazards affecting client facilities, employees, and travelers
  • Must possess a Wisconsin Department of Regulation and Licensing Private Security License
  • Must possess one (1) year or more previous experience in a security-related role
  • Possess a minimum of a final secret clearance
4

Security Operations Center Operator Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of security operations center operator. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for security operations center operator
  • Contribute ideas toward improving the day-to-day business practices of the GSOC
  • You will be working in a 1st line team responsible for detecting and identifying cyber threats using wide range of security solutions (SIEM, Vulnerability Scanners, Antivirus Software, Proxy, etc)
  • You will be a part of the team of experts and security enthusiasts who work in creative and friendly atmosphere
  • Entry Level - Technical Support
  • Handle crisis and emergency situations
  • Manage events from beginning to end
  • Receive and maintain records on all store/office alarm service calls, contacting the appropriate vendor, tracking, and documenting completion of service
  • Utilize excellent attention to detail, perform communication for Life safety incidents, 911 emergency calls, power failures, medical emergencies, employee/customer inquiries, equipment and facility service requests, facility access, daily activity events, and more
  • Evaluate global incidents that may impact employees or offices and escalate accordingly to security management and subsequently to other business units within the company
  • Evaluate travel notifications and alert travelers with potential impact
Qualifications for security operations center operator
  • Accurately maintain control of all equipment and keys in the Control Room
  • Initiate response/notification procedures during domestic and overseas emergency situations such as medical emergencies, bomb threats, workplace violence incidents, suspended or terminated employees, power outages, hazardous material spills, suspicious activity, press and media requests, cargo truck incidents
  • Work in conjunction with the Regional Account Managers to ensure projects operate within the contract Master Schedule specifications, assist to resolve any schedule variances
  • On a daily basis, verify that the planned Security Services nationwide are met per contract specifications
  • Ensure the correct and consistent administration of the client/Supplier Service Agreement
  • Must possess a minimum of one year of security experience
5

Security Operations Center Operator Job Description

Job Description Example
Our innovative and growing company is looking to fill the role of security operations center operator. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for security operations center operator
  • Make appropriate notifications and coordinate with onsite first responders, internal and external stakeholders, local law enforcement, and senior leadership during any incident or emergency
  • Prioritize and process all incoming security reports and requests via radio, phone, and support ticket, and track all associated shift activity accordingly
  • Coordinate incident response logistics, provide direction and response instructions to uniformed security officers, and disseminate timely mass notifications when appropriate
  • Assist with video surveillance system reviews in support of investigations
  • Position is subject to pre-employment drug testing and random alcohol and drug testing
  • 24/7 work mode
Qualifications for security operations center operator
  • Must successfully pass drug and alcohol screening
  • Investigate and prepare reports on incidents, and suspicious activities
  • Military or law enforcement experience preferred
  • An acceptable equivalent combination of education and experience will be considered
  • Strong technical aptitude and PC skills with Windows applications
  • 2 years of experience in a Global Operations Center or intelligence fusion center

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