Call Center Consultant Resume Samples

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The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the call center consultant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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JW
J Walter
Jaylin
Walter
733 Hirthe Divide
San Francisco
CA
+1 (555) 655 9097
733 Hirthe Divide
San Francisco
CA
Phone
p +1 (555) 655 9097
Experience Experience
Philadelphia, PA
Telephony Call Center Consultant
Philadelphia, PA
Ratke and Sons
Philadelphia, PA
Telephony Call Center Consultant
  • To provide leadership for work teams or task forces, particularly on emerging areas within specialised functional or process area
  • Typically to provide a mixture of Consultancy, Design, Development, Integration and Support professional services
  • To be key to the development of the next generation of specialists
  • To be a lead contributor individually or as a team member, and to provide direction to others
  • To act as a key lead in more complex/critical environments
  • To anticipate patterns and links, looking beyond the immediate problem to the wider implications and to generate new and innovative solutions to complex problems
  • Responsible for setting the design standards
present
Dallas, TX
Call Center Technology Consultant
Dallas, TX
Boehm, Wolff and Carroll
present
Dallas, TX
Call Center Technology Consultant
present
  • Act as resource/support for escalated or complex issues for aligned team, providing feedback, and additional coaching on an ongoing basis
  • Address training and knowledge gap issues, identify concerns and escalate to manager as necessary. Ensure specialists of aligned team are properly and timely trained on any new material, workflow or procedural changes
  • Support management in maintaining service level goals on daily, monthly, and yearly basis. Participate in staff planning meetings
  • Leverage Helpline Database reporting feature to identify high volume calls, and create proactive action steps to ultimately reduce total calls to the Helpline
  • Meet with aligned manager on a regular basis to discuss progress and coaching opportunities of aligned team’s specialists
  • Acts as liaison between Rep Services and other departments with various initiatives. Provides department representation
  • Support established goals and objectives of team and department
Education Education
Bachelor’s Degree
Bachelor’s Degree
University of California, San Diego
Bachelor’s Degree
Skills Skills
  • Excellent verbal and written communication skills; Ability to communicate with all customer levels (admin to Executive)
  • Ability to produce cost/timescale solutions/options and manage expectations as appropriate with customer or business units
  • Five+ years Cisco networking knowledge
  • Knowledge of international markets relating to telephony services, customs, legislation, etc
  • Background with CRM functionality, options, integration
  • Experience with building test beds and perform Q/A analysis
  • Provides third-level support; acts as SME to global groups
  • Ten+ years Contact Center hands-on design, scripting, support
  • Experience with PM functions; take opportunities from initiation to closure
  • Experience with RfP/RfQ reviews, analysis and responses
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1 Call Center Consultant resume templates

1

Telephony Call Center Consultant Resume Examples & Samples

  • Typically to provide a mixture of Consultancy, Design, Development, Integration and Support professional services
  • To provide leadership for work teams or task forces, particularly on emerging areas within specialised functional or process area
  • To be experienced and fully competent in own area
  • To act as a key lead in more complex/critical environments
  • Has the ability to create, modify or adapt designs but may also be involved in the design of systems architecture, networks, systems, service solutions and the development (including integration) of overall solutions
  • To be a lead contributor individually or as a team member, and to provide direction to others
  • To be key to the development of the next generation of specialists
  • To be the acclaimed specialist in one area, able to demonstrate a depth/breadth of knowledge/skills in own discipline. Also to share this expertise, offering mentoring and guidance to colleagues and others
  • To anticipate clients’ or Business Unit/LoBs’ needs, investigate the underlying causes and identify short and long-term solutions
  • To anticipate patterns and links, looking beyond the immediate problem to the wider implications and to generate new and innovative solutions to complex problems
  • Responsible for setting the design standards
  • To apply specialist knowledge to ensure business compliance of solutions design within own area of expertise
  • Perform a key role in supporting design reviews and ensuring compliance to required business standards
  • Provide a strategic partner with clients or Business Unit/LoB to enable the technical/service development of solutions to meet business requirements
  • Typically engineering/computer science degree or combination of education and business experience
  • Relevant professional experience in the Networking, Telecom industry
  • Recognised industrial accreditation, where they exist, at typically professional/expert level in appropriate topics
  • At least 10 years hands-on telephony design and support; Five of those years in IPT/VoIP
  • Five+ years Cisco networking knowledge
  • Ten+ years Contact Center hands-on design, scripting, support
  • Experience with building test beds and perform Q/A analysis
  • Knowledge of international markets relating to telephony services, customs, legislation, etc
  • Background with CRM functionality, options, integration
  • Provides third-level support; acts as SME to global groups
  • Ability to produce cost/timescale solutions/options and manage expectations as appropriate with customer or business units
  • Experience with PM functions; take opportunities from initiation to closure
  • Able to translate business requirements to technical designs documents
  • Experience with RfP/RfQ reviews, analysis and responses
  • Excellent verbal and written communication skills; Ability to communicate with all customer levels (admin to Executive)
2

Treatment Consultant / Inside Call Center Resume Examples & Samples

  • High School Diploma, Bachelor’s Degree in related field preferred
  • Two years experience working in call center environment, inbound and outbound sales calls
  • Two years sales experience
  • Strong product knowledge and proper presentation of product to clients
  • Ability to read and interpret written information; write clearly and informatively; edits work for spelling and grammar
  • Ability to speak clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; and participates in meetings
  • Excellent computer-based and telephonic skills
  • Exceptional and demonstrable customer service skills
  • Ability to strategize, persuade and negotiate
  • Strong goal setting skills and goal achievement history
  • Ability to multi-task and successfully prioritize workload
  • Excellent problem solving and decision-making skills
  • Willingness and ability to work in a fast-paced working environment over an extended period of time
  • Working knowledge of Microsoft Word, Excel, and Outlook
  • If in personal recovery, a minimum of 2 years clean and sober
  • Ability to sit, use hands and fingers, talk or hear, and smell continually. Ability to stand, walk and reach frequently. Ability to climb or balance, stoop, kneel, or crouch occasionally
  • Ability to frequently lift and carry up to 10 lbs. and occasionally lift and carry up to 25 lbs
  • Close vision required to see computer monitor, read documents, and operate copy and fax machine. Distance vision required to drive an automobile, if driving is a requirement of the job
  • Work environment is indoors and climate controlled. Occasionally exposed to outdoor weather conditions
  • Moderate noise levels as found in a business office with computer printers, households with TVs and dishwashers, and driving light traffic
3

Call Center Technology Consultant Resume Examples & Samples

  • “Get it done” attitude
  • High energy with a ‘take charge’ and ‘make it happen’ attitude
  • Must be customer focused to understand and appropriately respond to customers' business needs
  • Available for on call support 24x7
  • Prior experience working in a dynamic, fast-paced environment
  • Must love solving complex problems
  • Advanced problem solving and debugging skills
  • Passionate and inquisitive approach to the technology driven world
  • Passionate about metrics and top performing applications; must have a desire to maximize the efficiency of our existing systems to optimize performance (response time and availability)
  • Exhibit a passion to streamline common activities (automate)
  • Experience in reviewing application design and ensuring conformance to company specific enterprise architecture
  • Experience leading and mentoring junior developers
  • 10+ years’ experience preferred
  • Bachelor's Degree in Computer Science, MIS, or a related field or an equivalent combination of education, training, and experience
  • Expertise in .Net (C#, VB)
  • Expertise in Microsoft SQL and relational databases
  • Strong understanding of SDLC and software development methodologies such as Waterfall and Agile
  • Experience with Application Performance Tuning
  • Experience with build automation and deployment tools (TFS, Subversion (SVN), Jenkins, MSBuild, etc.)
  • Cicero experience is strongly preferred
  • CIC IVR experience is strongly preferred
4

Call Center Consultant Resume Examples & Samples

  • Act as resource/support for escalated or complex issues for aligned team, providing feedback, and additional coaching on an ongoing basis
  • Accountable for providing support to staff via the helpline and management of the research queue for in depth service requests
  • Leverage Helpline Database reporting feature to identify high volume calls, and create proactive action steps to ultimately reduce total calls to the Helpline
  • Address training and knowledge gap issues, identify concerns and escalate to manager as necessary. Ensure specialists of aligned team are properly and timely trained on any new material, workflow or procedural changes
  • Support management in maintaining service level goals on daily, monthly, and yearly basis. Participate in staff planning meetings
  • Meet with aligned manager on a regular basis to discuss progress and coaching opportunities of aligned team’s specialists
  • Prepare agendas for team meetings and various trainings as needed. Assist in leading team huddles and problem solving sessions along with facilitating process confirmations
  • Acts as liaison between Rep Services and other departments with various initiatives. Provides department representation
  • Perform silent call monitoring to gauge technical aptitude of staff. Promote regular usage of Quest as the primary technical resource for aligned team's needs
  • Independently think of the needs of the team/specialists and address issues and concerns proactively rather than waiting to be told of what needs to be addressed
  • Demonstrate an understanding of the big picture, organizationally, departmentally, and from a team and individual perspective
  • Support established goals and objectives of team and department
  • Lead and support projects as needed