Customer Service Coordinator Cover Letter

In response to your job posting for customer service coordinator, I am including this letter and my resume for your review.

Previously, I was responsible for training practice to overall level performers with emphasis on low-performing members with measuring standards to ensure quality output.

My experience is an excellent fit for the list of requirements in this job:

• Coordinate the input and maintenance of SAP data for existing and new products ensuring a high standard of data quality is maintained
• Extract, analyse and publish accurate data from SAP/SNP for use in the monthly S&OP Process and KPI reporting
• Monitor supply situation across portfolio and take action in case of out of stock/distress situation
• Daily monitor of cut orders of portfolio and understand/communicate root cause
• Operate the ‘Make To Order’ (MTO) Customer service process including receipt/input of orders and customer order updates
• Resolve customer queries regarding shortages and delivery failures
• Address and resolve all customer service queries, using the appropriate escalation process to ensure that serious supply issues and highlighted appropriately and in a timely manner
• Manage the ESL process with the markets

I am excited to be applying for the position of customer service coordinator. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for the investing public with the procedures for initiating a customer complaint against a FINRA member firm or registered representative.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Knowledge of Microsoft Office Products – Office Suite-Excel and Power Point intermeadite knowledge
• Experience with Order Management Systems- XLDM/Protean
• Experience in dealing with small - medium customer accounts is preferable
• Experience and knowledge of customer service/hospitality principles
• Strong experience using Materials Management Systems (SAP preferred)
• Proficient using Office (Excel, Access, Word, PowerPoint), Intranet/Internet Navigation
• Minimum of A Level qualification
• NVQ Customer Service Level III is preferable

I am excited to be applying for the position of customer service coordinator. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for the highest level of customer service with a strong focus on the Customer Experience, finds a balance in having a sensitive conversation with client while following all policies and procedures.

Please consider my qualifications and experience:

• College course work in business, logistics, supply chain or related field
• Advanced Microsoft Office Excel and Word skills
• Self Starter, able to work with different teams of people and work independently
• Previous experience with MS Office Suite (Outlook, MS Word, and Excel)
• Commercial assistant qualification, where necessary a commercial or marketing qualification
• MS office, Excel, Word, PowerPoint, LotusNotes, WinTrip, SAP R/3
• Knowledge of Sales and Marketing desirable
• Experience working with SAP, MM or SD is preferred

In response to your job posting for customer service coordinator, I am including this letter and my resume for your review.

In the previous role, I was responsible for leadership for the graduate student area, with an emphasis on PhDs, and service delivery team of the University Career Center, the university-wide, fast paced career services office.

Please consider my experience and qualifications for this position:

• Major in logistics or supply chain is preferred
• Command English
• Team Player with high level of collaboration
• Strong ERP/SAP Knowledge are essential
• Excellent commannd of English language
• Experience with Adobe Design software (InDesign, Illustrator, and Photoshop) is preferred
• Take incoming calls from internal employees
• Escalate issues to other team members

In response to your job posting for customer service coordinator, I am including this letter and my resume for your review.

Previously, I was responsible for new and existing staff members with standardized policies, procedures, and best practices in accordance with industry standards and university policies.

Please consider my qualifications and experience:

• Values and promotes team spirit including supporting other team members through punctuality and adhering to a set schedule
• Flexibility and willingness to work as a team member
• Excellent knowledge of Call Center metrics and dynamics
• Communicate with clients on behalf of the Sales Managers
• Post-call follow-up/spend implementation
• Proficiency in Microsoft Office Suite including PowerPoint, Excel and Word
• Contribute to a collaborative, team atmosphere
• Monday-Friday work week