Customer Service Specialist Cover Letter

I am excited to be applying for the position of customer service specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for customers with product and service information, up-sells products and services., and enters orders in system (SMART).

Please consider my experience and qualifications for this position:

• Full-time - 80hrs/2wks
• Previous Epic or equivalent electronic medical record experience preferred
• Knowledge of Microsoft office programs, Basic computer skills
• Working knowledge in supply chain / customer service
• Understand the nature of the product and its importance for the customer and accordingly prioritize the order processing
• Collaborate in close consultation with the distribution teams to ensure the customer a quality service
• An intensive, open and productive communications with customers and sales personnel in the field
• Quickly and accurately respond to service requests from customers

I am excited to be applying for the position of customer service specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for high quality and efficient customer service while ensuring internal and external customers and company needs are met with regard to pricing margins and products.

My experience is an excellent fit for the list of requirements in this job:

• Self-motivated and driven to achieve targets
• Floor walking/Assisting with CSRs when needed
• Process incoming orders, (received via email and SAP) accurately, in a timely and efficient manner according to the customer service processes
• Represent Customer Service on weekly update review meetings with primary plant via open purchase order review, identify issues, raise questions/concerns and obtain/drive solution
• Work with marketing, distribution, and factor team(s) to support Hard Allocation product activity
• Drive continuous improvement to build best in class performance and increase internal/external customer relationships
• Secure all customer requests are being processed internally according to our procedures
• Deal directly with customers / Hub either by telephone, electronically or face to face

I would like to submit my application for the customer service specialist opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for excellent customer service and ability to communicate with nursing and diet office staff to ensure patients’ needs are met.

Please consider my qualifications and experience:

• Basic Knowledge of MS office applications and data entry skills, Word, Excel, Outlook
• Internet - search and navigate
• Proprietary Web Based Applications - search and navigate
• Navigate dual monitors and up to 7 applications simultaneously
• Competent with Microsoft office suite of software
• Trade school for welding preferred
• Hands on experience in welding industry, preferred
• Knowledge of mig, tig, stick, and oxy fuel cutting and welding preferred

In response to your job posting for customer service specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for timely, effective, and professional response to all inquiries and problems to ensure customer requirements are met.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Enter large volumes of data into an internal database on a time-sensitive schedule
• Test internal database upgrades for possible defects
• Document and report enhancements that are needed
• Generate statistical information to be used for reporting
• Manage and maintain customer accounts and registrations during a network outage
• Work with Accounts Receivable to resolve any issues regarding payments and deposits
• Work with Data Quality team to ensure account data is accurate and not duplicated
• Resolve issues and track interactions relating to customer accounts

I am excited to be applying for the position of customer service specialist. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for training and expert advice to service sales, service management, customers and other field employees on Service products.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Completing the reservations or change process expeditiously
• Providing accurate information
• Ensuring overall customer satisfaction and service
• Answering general customer questions, resolving customer complaints/issues and servicing customer questions/requests on existing reservations
• Provide excellent customer by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions
• Develop positive customer rapport with every caller by fully demonstrating the SMILES principles on a consistent basis
• Assist customers wanting to extend or change a reservation already in progress
• Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage, The goal is to achieve first call resolution of customer disputes, thus minimizing costs involving further correspondence or communication