Specialist, Customer Service Cover Letter

I would like to submit my application for the specialist, customer service opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for expert level ability in processes pre-authorization with AIM/eviCore and all other insurance carriers we work with.

My experience is an excellent fit for the list of requirements in this job:

• Proficient in latest MS Office products, including Outlook, Word, Excel (ie, pivot tables, v-lookups), Power Point and related electronic tools for editing, documenting, tracking an communicating
• Detail-oriented and thorough in all work
• Organized in data entry both handwritten or input into the computer
• Level-headed when working under pressure or for a deadline
• People skills relatable to coworkers customers suppliers
• Willingness to learn new avenues for sales order processing
• Multi-tasking skills needed to perform in a busy office setting
• Customer Service/Order Management experience preferred

I am excited to be applying for the position of specialist, customer service. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for clear verbal and written communications to customer and service team via benchmark technology (PC, Internet, etc.).

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Provide information related to past and upcoming auctions and equipment
• Proactively reports areas of customer concern and brand experience
• Be a SME for all projects relating to Customer Service and Customer Experience when requested
• Aid in training new and current staff on various procedures
• Have flexibility for weekends and occasional evening shifts
• Regularly review transactions to ensure accuracy and compliance with approved processes
• Familiarity with ERP systems, particularly SAP
• PC and MS Office proficiency

Please consider me for the specialist, customer service opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for expert recommendations to the Program Manager for project management requirements and ensures compliance with all policies, plans, and procedures.

Please consider my qualifications and experience:

• Review patient lists with Facility Administrators and teammates to identify potential patient insurance issues
• Partner with Social Workers to maintain awareness of patient insurance questions
• Educate patients on process, assist with application completion if needed
• Distribute tracking reports to social work teammates
• Support presentation development of educational tools on insurance information for field teammates
• Provide training to clinical teammates to anticipate and recognize changes in patient insurance coverage as necessary
• Previous experience from the online and/or hotel/travel service industry is highly desirable
• Possess high level of empathy

I submit this application to express my sincere interest in the specialist, customer service position.

Previously, I was responsible for support concerning Appeals Computer intranet and internet applications, CONNECT, Digital Recording System operational problems, policies and report procedures.

Please consider my qualifications and experience:

• Good knowledge of US geography
• Gain and apply knowledge in the processes of our business, which is constantly changing, in order to best support our customers both internally and externally
• Ensure that internal and external customers have a positive experience doing business with Ritchie Bros
• Manage multiple email boxes to ensure ALL requests are handled efficiently and accurately
• Answer customer questions pertaining to website navigation, member accounts and various auction related topics
• Manage and escalate customer complaints or process failures
• Support customers during the auction registration process both for onsite and online bidding
• Ensure that requests from internal and external customers are acted upon timely and accurately

I would like to submit my application for the specialist, customer service opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for information to customers such as price and delivery information, where to locate items on the internet, how to set up new accounts, etc.

My experience is an excellent fit for the list of requirements in this job:

• Provide excellent customer service by efficiently handling the incoming calls from customers with inquiries about their billing and rental transactions
• Contribute to departmental and center effectiveness and productivity by maintaining acceptable attendance, maintaining a minimum of call handling time standard, and remaining logged into the Billing phone queue which will ensure proper and timely handling of customer complaints
• Uphold company policies and standards by being knowledgeable in utilizing various resources in order to research time discrepancies, rates, mileage This enables the representative in resolving customer disputes at the time of the call, thus mimimizing cost in further correspondence
• Protect company assets and financial interests by thoroughly documenting any system that was altered in anyway for each call
• Delivering a personalised, expert, quality-driven service to Barclays Business customers
• Fulfilling member requests relating to Auto Club transactions
• Cashiering duties include the balancing of the cash drawer along with shared responsibilities for branch bookkeeping records
• Engaging customers in a courteous professional manner