Service Management Specialist Cover Letter

In response to your job posting for service management specialist, I am including this letter and my resume for your review.

In the previous role, I was responsible for power 6, Power 7 and Power 8 hardware maintenance and software maintenance (i5/OS V5R4, V6R1, V7R1, V7R3).

Please consider my qualifications and experience:

• Exposure to IT asset management preferred
• Display superb customer service skills and capabilities to include all forms of customer interface
• Have experience with some or all of the phases of business process and systems monitoring
• Willing and able to work different shifts as assigned in a 24/7 operations (including weekends and holidays)
• Take responsibility for customer follow-up and communication
• Own customer issues and work with a wide range of stakeholders to solve them
• Be committed to providing a high and efficient level of customer service
• Strive to exceed set SLA’s and Individual/Department/Company KPI’s

In response to your job posting for service management specialist, I am including this letter and my resume for your review.

Previously, I was responsible for end user support of the suite of Office 365 services to ensure optimal functionality; including but not limited to Outlook, Office ProPlus, Exchange Online, Teams, OneDrive, SharePoint Online, Flow, Sway, Yammer, PowerApps, Power BI, etc.

Please consider my experience and qualifications for this position:

• Technically capable of designing and building applications that meet business requirements
• Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, and REST)
• Ensure that all Operational Systems support staff and vendors are appropriately familiar with key service management processes
• Develop, implement and manage a process of monitoring performance of service delivery against service levels
• Ensure the service desk provides specific, relevant and timely communications to users, management and stakeholders
• ITIL Foundation Certification / ITIL Operational Support and Analysis & Release Control & Validation
• IT Service Management experience in an ITIL and managed services environment
• Perform all duties of a Field Service Manager, including

I would like to submit my application for the service management specialist opening. Please accept this letter and the attached resume.

Previously, I was responsible for a high level of customer service for all Portable Power products in the field whether it be maintenance or repair.

Please consider my qualifications and experience:

• Be empowered to resolve complex or difficult customer queries
• Work collaboratively with all internal stakeholders to deliver customer centric solutions
• Be a customer advocate, passionately supporting their needs and ensuring their views and concerns are captured, resolved and escalated
• Undertake all other duties as assigned
• Previous experience of working in a multi-channel customer service environment
• Ongoing analysis of full end-to-end inventory management across all IT environments
• Setting up capitalisation and depreciation financials on complex infrastructure purchase orders to understand any associated costs
• Governing associated hardware inventory items

In response to your job posting for service management specialist, I am including this letter and my resume for your review.

In my previous role, I was responsible for relevant Management Information (MI) and service performance insights for the Business Units and drive continuous improvements across the IT service delivery landscape – utilising MI tools such as SSRS, SSIS, Power BI or similar.

Please consider my experience and qualifications for this position:

• Knowledge of the appropriate Global Business Domain Retail Banking, Commercial Banking
• Manage escalated issues, and oversee successful resolution of severity 1 tickets
• Establish strategic relationships with key partners to influence performance efficiency and effectiveness
• Champion the needs of the users and provide recommendations for improving the system capabilities and performance to enhance the value for end users
• Managing, mentor and provide technical direction for teams of virtual and on-site employees
• Develop, document and monitor the processes, procedures, policies, key performance indicators (KPI) and best practices for all service management activities
• Ensure effective communications and interaction with key client stakeholders involved in utilizing the data analytics system
• Knowledge of Medicare reimbursement principles as they apply to Medicare Part A, B, D, and Medicare Advantage is preferred

I am excited to be applying for the position of service management specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for visibility to the Global Commercial Excellence Team and integrate work locally to customize and implement Sales Process, Salesforce.com, and Power BI initiatives/tools.

Please consider my experience and qualifications for this position:

• Critical thinking regarding fund family and 529 plan rules
• Analyze customer issues, engage fellow co-workers and/or other appropriate personnel from engineering, product planning and marketing to investigate the issues and then respond back in the most professional way with thorough solutions
• Keep up with all the on-going customer impacting issues and that would require attending and participating in appropriate meetings
• Review call center customer calls to not only analyze the level of customer service being delivered to customers but also to keep up to date with the professional level of communication with the customer
• Establish and maintain excellent working relationships with key personnel within the company at telematics service providers to achieve connected services operational objectives
• Understanding the vehicle’s connectivity architecture and be able to utilize that knowledge to understand and resolve issues
• Learn all the notification escalation protocols for the connected vehicle program in case of outages and maintenances
• Working knowledge of social media tools and online forums