IT Service Management Cover Letter

Please consider me for the IT service management opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for framework for and coordinate change management, communications and training activities within IT for the specific areas of technology within the department.

Please consider my qualifications and experience:

• Certifications in ITIL or other related IT Service Management Practices or commensurate experience
• Strong knowledge of IT service management processes and experience in delivering improvements to these processes
• Proven track record of delivering complex IT services to a diverse clientele
• Solid experience in IT budgeting, IT expenses analysis
• Solid experience in IT Production Control
• Solid Experience in building and managing off-shore teams to perform administrative tasks
• Basic knowledge on infrastructure management and experience in capacity management
• Experience is managing internal outsourcing relationships will be an added advantage

I would like to submit my application for the IT service management opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for a central framework within the organization to drive efficiency and effectiveness of service design and delivery by providing training, guidelines, techniques, and tools.

Please consider my experience and qualifications for this position:

• Analytical thinking – Be able to learn how to absorb and analyze large amounts of information
• Evidence of documentation skills and management information provision
• Enterprise IT Service Center, IT Asset Management, and Network Infrastructure management
• Working knowledge/understanding of Lean IT and/or agile practices
• Experience developing Technical or Business Services, Metrics, Dashboards, SLOs
• General knowledge of all aspects of information technology, procedures and the enforcement of practices
• General knowledge in Cloud computing tools, technologies and practices
• Requires working understanding of IT Service Management (Incident, Problem, Change, Request Fulfillment, Service Level Management and Service Catalog)

Please consider me for the IT service management opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for recommendations for revisions to the C4IM services list and the Army’s Service Management Framework to better implement the Department of Defense’s new service management framework.

My experience is an excellent fit for the list of requirements in this job:

• Execution of Global ITSMO Strategy and Roadmap
• Active participation in cloud, analytic mobile, security, and/or resiliency projects
• Familiarity with service management automation tools (such as ServiceNow)
• Drives down the cost of development and support while improving quality by implementing standard processes (Systems Development Life Cycle, architecture, project management)
• Knowledge of advanced computer hardware and Technology
• Extensive knowledge of application and Windows OS deployment
• Familiarity with the fundamental principles of ITIL
• Experience with security incident management/resolution

I would like to submit my application for the IT service management opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for input around the delivery of all the Services within the role remit into the overall IT Service Management strategy.

My experience is an excellent fit for the list of requirements in this job:

• Enterprise Security and Architecture
• Enterprise and/or IT Service Management
• Knowledge of MS Office, ERP systems
• Simplify and Modernize the IT Services with Cloud Based ITSM
• Automation of the Incident Management workflow using best in class tools in the Industry like Pager Duty and ITSM Service Now
• Build an Error Code Database and Integrating with the Monitoring Systems and ITSM
• Development, Scripting skills (Java, Python)
• Oracle, MySql Database exposure

In response to your job posting for IT service management, I am including this letter and my resume for your review.

Previously, I was responsible for subject matter expertise in the design, development and implementation of the following capabilities within current ITSM platform:.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Deep ITSM and/or ServiceNow platform process and technology knowledge and experience, with innovative and progressive solutioning track record
• Demonstrated success in Service Management platform operations or consulting role, working collaboratively with developers as an integral part of an agile team
• ServiceNow certification preferred (ServiceNow Certified System Administrator)
• Industry experience – Deep ITSM, ITIL, ITOM and ServiceNow platform process and technology knowledge and experience, with innovative and progressive solutioning track record
• Advanced knowledge, and experience implementing ITIL Service Management practices in medium to large IT organizations covering Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement
• Strong knowledge developing and analyzing service metrics and trends
• Strong understanding of IT Service Management tools
• Understanding and experience with IT management, enterprise strategy, IT supply chain, and information management