Service Management Cover Letter

In response to your job posting for service management, I am including this letter and my resume for your review.

In the previous role, I was responsible for project team with ServiceNow configuration and customization expertise for defined features, including industry and ServiceNow best practices.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Hands on knowledge of technologies like UNIX (Linux/Solaris), Oracle SQL/ PL*SQL and shell scripting
• Broad knowledge of IT Infrastructure Library (ITIL) / best practice service context within a real time distributed environment (ITIL v3 foundation beneficial)
• Experience of batch scheduling tools such as Control-M
• Some knowledge of Agile
• An understanding of Software Development Lifecycle (SDLC) and release procedures
• Good understanding of the local application and it’s usage
• Awareness of application & functional architecture of the systems worked in
• Strong background and experience in a financial institution providing Information Technology (IT) support and dealing with business users on support or requirements gathering

In response to your job posting for service management, I am including this letter and my resume for your review.

In the previous role, I was responsible for second level support to end-users via ITIL tools such as ServiceNOW and JIRA Service Desk.

Please consider my qualifications and experience:

• Good communication, problem solving and ownership
• ITSM/ITIL process experience
• Able to work independently, but at the same time support the team overall
• Use multiple sources of information for root cause analysis
• Experience using *nix or administering Microsoft Windows
• Experience using and configuring real-time monitoring tools
• Experience using and configuring scheduling tools
• Experience using automated deployment tools

I submit this application to express my sincere interest in the service management position.

In the previous role, I was responsible for technical support to Service Operations, Service Sales and Project team will be an advantage.

Please consider my experience and qualifications for this position:

• Broad experience of ITIL / best practice service context within a real time distributed environment (ITIL v3 foundation beneficial)
• Experience in Service Management Administration
• Acts with integrity, demonstrates trust and fairness
• Relationship building skills with customer and service orientation
• Demonstrates technology knowledge and expertise
• Willingness to work over hours and at weekends
• Assertive but with a calm and considered approach
• Develop a series of standard processes by which senior product owners (D/MD) in BCI’s Front Office will define their demand requirements for ServCo

I submit this application to express my sincere interest in the service management position.

Previously, I was responsible for guidance to internal clients and to ServiceNow technical resources in the requirements gathering and implementation of the to/be processes.

Please consider my experience and qualifications for this position:

• Solid technical skills with an interest in both client and server side technologies – Unix, Solaris and databases – Oracle, Sybase preferred
• Experience with network or server infrastructure preferred
• Able to work with large amounts of potentially conflicting and ambiguous data and to draw conclusions and report against that data in a clear unambiguous way
• Excellent financial acumen and experience
• Experience of service delivery processes, models, and strategy
• Support with building and formulating strategies and concepts
• The role will have a lot of scope to grow and there will be opportunities to work on independent & GTP wide projects
• Exposure to scheduling tools (Control-M preferred)

I submit this application to express my sincere interest in the service management position.

In my previous role, I was responsible for oversight and guidance to IT Operations Leaders and Service Owners responsible for each ITIL process.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience using ITSM software
• Experience dealing with business users on support and requirements gathering
• Getting things done in large organizations – good understanding of where to use processes and how to leverage networks
• SQL highly preferred
• Experience in IT in large, corporate, controlled production environments, supporting financial services and/or data warehousing
• Investment bank experience preferred
• Experience supporting complex application and infrastructure domains
• Provide Level 2 production services for the Equity Data set of applications