Senior Customer Service Specialist Cover Letter

I am excited to be applying for the position of senior customer service specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing ADC telephony and CRM systems.

My experience is an excellent fit for the list of requirements in this job:

• Requires someone who has experience in managing adhoc projects and creation/update of internal documents
• To deepen and strengthen customer relationships through exemplary service and to uphold the best-in-class service standards
• Interact with internal & external premier customers to answer customer queries and resolve customers’ service requests related to Corporate Banking products
• Partner with internal various teams to resolve all customer queries / requests and ensure SLA are duly met
• Provide “Best in Class” Customer Service by managing large amounts of incoming orders and calls or contacts
• Identify and assess customers’ needs to achieve customer satisfaction and loyalty
• Resolve customer requirements by clarifying customer feedback and complaints
• Guarantee daily usage of the CRM to log calls, tasks, activities and cases and all the other capabilities offered by the system

Please consider me for the senior customer service specialist opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for training and verify the level of knowledge of personnel about systems, policies, procedures, and core processes to assure the right level of qualification of employees.

Please consider my experience and qualifications for this position:

• Proven solid performance record
• Experience working with Oracle ERP (preferably Oracle R12) desirable
• Mid- to Senior level experience as a subject matter expert leading successful CRM, Billing or ERP enterprise implementations
• Experience using in-depth research methods, systems, and documentations to resolve difficult customer issues
• Speak with customer to promote the brand and answer highly technical questions
• Attention to detail and strictly adhering to standard operating procedures
• Experience answering and assigning a large volume of phone calls in a call center environment
• Experience in Customer Relations Management, Planning, Distribution and Logistics, and Sales

In response to your job posting for senior customer service specialist, I am including this letter and my resume for your review.

Previously, I was responsible for a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing Ten-X telephony and CRM systems.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Perform administrative duties, reports and special tasks/projects associated with Customer support
• Prepare specific product or service reports by collecting and analyzing customer information
• Help and support the manager analyzing data and reports extracted from the CRM and suggest proactive and corrective actions to improve internal processes and enhance customer experience
• Support the manager during on onboarding raining process for new employees
• Pro-actively seek methods of improving the services provided by the department and to champion new ideas including support of testing innovative solutions / improvements
• Be example and role model offering help to manage daily workload and tasks
• Volunteer to take leading activities in engagement planning and performing regular updates with their team members
• Production of up to date and accurate management information relating to KPIs and objectives

I am excited to be applying for the position of senior customer service specialist. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for tier-2 user support and technical expertise in a Microsoft Windows and Mac OS desktop environment.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Successful track record leading projects, process improvements or operations, possibly in a CS environment
• Demonstrable proficiency of Microsoft Office including Excel, SharePoint, Word, Visio
• Continuous improvement/Kaizen experience
• Reviews customer issues logs, proposes initial workarounds, and assists in problem resolution, including escalating complex issues to appropriate teams
• May provide technical and domain expertise to internal teams to address technical questions and explain technical concepts
• Knowledge of satellite technology, connectivity platforms and aircraft avionics
• Be able to work under pressure and handle high volumes
• Prioritize tasks and work to deadlines and targets

I would like to submit my application for the senior customer service specialist opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for leadership and assistance in the development and modification of policies, procedures, and systems.

Please consider my qualifications and experience:

• The key purpose of the role is to develop strategic partnerships with customers, making MDLZ a competitive edge and a key growth enabler
• Develop & implement Channel/Customer Strategies aimed to deliver business KPIs and co-implement Customer Supply Chain programs to deliver business objectives and BIC service
• Manage Customer Performance, contracts and agreements
• Drive Country - BU Customer Service Maturity Matrix
• Manages CMI/VMI Programs as an input to IBP process
• Customer Master Data Alignment and/GDS, eletronic catalogue initiatives
• Implement EDI projects, electronic invoicing or related
• Distributor, Wholesalers, Others