Senior Customer Service Representative Cover Letter

I am excited to be applying for the position of senior customer service representative. Please accept this letter and the attached resume as my interest in this position.

In the previous role, I was responsible for excellent customer service via telephone inquiries related to service contracts, GAP claims, claim status, claim payment, repair policies and procedures, contract terms and other miscellaneous requests.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Experience deescalating situations
• Portuguese or Italian speaking is an asset
• High School Diploma/GED and related worked experience in customer service or logistics
• Knowledge of Eligibility processes, practices and concepts preferred
• Basic knowledge of managed care industry preferred
• Call center environment with moderate noise level due talking, computers, printers
• Be adaptable and comfortable in a fast-paced, dynamic work environment
• Develops product knowledge to confirm and discuss basic information for products and/or product features, along with benefits/consequences of an action/request made by a customer/agent

I submit this application to express my sincere interest in the senior customer service representative position.

Previously, I was responsible for order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries.

My experience is an excellent fit for the list of requirements in this job:

• Knowledge of Sarbanes Oxley Guidelines and ISO Work Instructions
• Order entry accuracy, prioritization, sense of urgency, attention to detail
• Efficient and professional order processing with a sense of ownership to ensure that the customer receives a comprehensive & satisfactory order placement experience
• Can-do attitude and team spirit
• Demonstrated proficiency with Microsoft Office Applications (Word, Excel), electronic calendar, web access and email
• A cover letter and resume will not be accepted
• For this posting, Utility experience includes electric, water, gas, cable, telephone, or any municipality utility billing
• Experience working in a Repairs facility

Please consider me for the senior customer service representative opportunity. I am including my resume that lists my qualifications and experience.

In the previous role, I was responsible for oversight of the 3rd party claims administrator to assure proper handling and compliance with our claims handling guidelines.

My experience is an excellent fit for the list of requirements in this job:

• Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention
• Responds to correspondence, complaints and information requests via telephone, e-mail, fax, regular mail or in person
• Utilizes computerized systems for tracking, information gathering and / or troubleshooting
• May process routine / simple transactions
• Maintains familiarity with policies and procedures, the business and organization
• Able to handle fast-paced workflow and time sensitive deadlines
• Flexible to changing work needs and able to work overtime during peak periods
• Experience in sales and client services desirable

I am excited to be applying for the position of senior customer service representative. Please accept this letter and the attached resume as my interest in this position.

Previously, I was responsible for information, education and assistance to members on recorded phone lines regarding benefits, claims and eligibility and be the primary contact between the corporation and our Medicare members.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Learn rapidly and understand concepts quickly
• DETAIL DRIVEN! Extensive research and resolution skills
• Exceptional at managing commitments to customers and colleagues
• Highly organized and able to thrive in a fast-paced changing environment
• Working Knowledge on Word and Excel
• Bilingual Portuguese and/or Spanish
• High volume in-bound contact center
• Wire Transfer, ACH and or banking experience

I submit this application to express my sincere interest in the senior customer service representative position.

In the previous role, I was responsible for timely assistance to physician practices and operational staff to resolve issues impacting the front and backend administrative process to include but not limited to eligibility, referrals, prior authorization, and claims payment.

My experience is an excellent fit for the list of requirements in this job:

• Actively seeking knowledge through LOMA/AAPA programs
• Service center environment with moderate noise level due to Representatives talking, computers, printers
• Knowledge of customer service methods and techniques
• Highly detail oriented to ensure accuracy
• Perform high end order processing tasks which requires in-depth knowledge and experience for assigned regions using Oracle JD Edwards, SAP, Siebel and other applications used by the function
• Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions
• Solves complex problems, takes new perspectives using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes
• Works independently and requires minimal guidance and acts as a resource for colleagues with less experience