Insurance Customer Service Representative Cover Letter

I am excited to be applying for the position of insurance customer service representative. Please accept this letter and the attached resume as my interest in this position.

In my previous role, I was responsible for training for and make presentations to Case Managers, Insurance Specialists, Estate Planning Advisor Associates and other business partners on Life Operations Policies and Procedures.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Learn more about the Associate Customer Service career opportunities, our amazing benefits and best-in-class training
• Gain insight to a career in the insurance industry
• Have 1-on-1 time with hiring managers
• Strong knowledge of computer functions and basic Microsoft Office applications
• Frequent bending, twisting, grasping and squeezing and occasional kneeling
• Attention to detail to gather and maintain important information
• Experience with AMS360 is preferred
• Familiar with various office equipment

Please consider me for the insurance customer service representative opportunity. I am including my resume that lists my qualifications and experience.

Previously, I was responsible for service to customers who possess a policy through company by responding to requests via telephone regarding insurance and other financial service products and benefit plans.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Formulating partnerships with CL Underwriters and Underwriting Technicians to deliver a timely and accurate product to customers, agents and insured's
• Rates and issues using automated methods (POS, PMS, and ACT) using manual methods
• Rating and issuance includes
• Takes initiative to investigate, collaborate with others and propose solutions to problems
• Demonstrates a "do it right the first time" attitude
• Customer Service focus, anticipates customer needs on a daily basis
• Experience in insurance / banking / financial services industry is preferred
• Proficient in spoken and written English is necessary, Putonghua is preferred

I submit this application to express my sincere interest in the insurance customer service representative position.

Previously, I was responsible for professional customer service to members and insured’s phone calls, emails or mail regarding their Agency auto, home or commercial policy.

My experience is an excellent fit for the list of requirements in this job:

• Work with team to achieve department and company goals
• Business background with knowledge of basic Commercial polices
• Working knowledge of CRM or BPM systems
• Computer literate with knowledge of web and mobile apps
• Self-directed, takes initiative in executing job duties
• Demonstrated proficiency using CSW
• Demonstrated ownership of responsibilities　
• Team player with a positive attitude and commitment to provide quality service　

I would like to submit my application for the insurance customer service representative opening. Please accept this letter and the attached resume.

Previously, I was responsible for top quality service and information to customers about MetLife Dental insurance products; explain policy features and benefits, provide policy-specific information regarding claims, and process complex -transactions accurately.

My experience is an excellent fit for the list of requirements in this job:

• Decision-making abilities in complex situations　
• CSW experience
• A focus on detail, quality and accuracy
• Resident Property and Casualty or Personal Lines Insurance License preferred
• Aptitude for evaluating, analyzing and interpreting information
• Bilingual (English/Chinese) as asset
• Developing knowledge of rating 1-3 lines of business using automated and/or manual methods
• Completing timely and accurate issuance of CL policies, quotes, endorsements, and subsequent transactions using automated and/or manual rating methods

Please consider me for the insurance customer service representative opportunity. I am including my resume that lists my qualifications and experience.

In my previous role, I was responsible for support during the entire spectrum and calendar of the regular insurance policy and broker renewal cycle.

My experience is an excellent fit for the list of requirements in this job:

• Clear voice in friendly tone, polite, cheerful manner and willing to help
• KPH (data entry) assessment
• Strong technical insurance knowledge and background
• Strong communication and negotiation skills under stressful situations
• Strong team member who proactively assists all other members of this team
• Advanced time management and organization skills
• Leverage tools, resources, and procedures to efficiently provide value and support to clients on service related inquiries
• Provide exceptional client service and effectively collaborate with partners to meet clients’ needs