Customer Service Director Cover Letter

I would like to submit my application for the customer service director opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for leadership, communications and ensures that all Commercial Services programs and initiatives align closely with corporate and brand strategic priorities.

Please consider my experience and qualifications for this position:

• Strong analytical skills including advanced Excel knowledge and experience experience using problem solving methodologies
• Knowledge of railway and intermodal/trucking operations is an asset
• Extensive experience building and implementing new processes to increase customer satisfaction
• Experience in operations management, call center scheduling, customer service training, automated call distribution (ACD) management, voice/data communications, email management and communication methods
• Significant experience in managing a large work force in a high volume call center supporting a distribution network
• Knowledge of queuing theories, work force scheduling, multi-channel management, and telecommunications
• Understands key metrics and performance indicators (measure, impact)
• Superior written and verbal communication skills and presentation skills

I would like to submit my application for the customer service director opening. Please accept this letter and the attached resume.

In my previous role, I was responsible for expert counsel and guidance to IT & Business Leadership on information systems and its impact across the full range of business strategy, programs, products and services, and operational issues.

Please consider my experience and qualifications for this position:

• Ensuring all services are described and managed to support operations, maintenance and change activities within formal or informal SLA's or commitments
• Experience with CRM/CMS and related customer service technology including telephony
• Demonstrated experience in leading, coaching a team/group of employees
• Results driven with demonstrated experience managing related key performance indicators and metrics
• Creative, yet practical in problem-solving
• Screen and hire inbound managers and representatives and get a business-as-usual flow of talent established
• Own governance and controls for key high risk processes
• Work with cross functional teams to develop and deploy a service model for multiple products across all channels

I would like to submit my application for the customer service director opening. Please accept this letter and the attached resume.

In the previous role, I was responsible for big picture” insights based upon knowledge and research enhancing Corporate Audit’s value proposition with senior leadership and Business/Corporate Areas groups.

I reviewed the requirements of the job opening and I believe my candidacy is an excellent fit for this position. Some of the key requirements that I have extensive experience with include:

• Prior experience leading a successful, highly regarded Customer Service Program is strongly preferred
• Relevant education in Business Administration or related field
• Develop customer service goals as relating to each program’s referral/admission goals
• Organize new product launches, maintain product masters, ensure regulatory compliance and documentation is on file - Demonstrate excellent and thorough understanding of all Abbott sales strategies and account management goals and ensure customer service goals are aligned and clearly communicated to customer service team
• Effectively interacts with customers, Abbott sales representatives and Abbott cross-functional staff across all customer service areas and issues
• Manage and direct customer service resources and oversee the team’s execution of support to U.S. and Canada customers and field sales representatives with sales orders, product shipments and billing, developing customer key account programs
• Ensures that staff is capable of supporting Abbott customers and field personnel as the primary contacts for all product order entry requirements
• Oversee the complete order entry and processing function for all products - Oversee the customer service managers and representatives as they support requests for products resolve questions and complaints

In response to your job posting for customer service director, I am including this letter and my resume for your review.

In my previous role, I was responsible for customer feedback and insight to help inform the products and services together with the respective business partners for high value customers and opportunities.

Please consider my qualifications and experience:

• Work with inventory management staff to reduce expired inventory and elimination of priority shipments
• Partner and support all business units and the Enterprise account team
• Communicate with all sales representatives in a timely and succinct fashion
• Hires and retain a diverse, highly qualified staff and provides ongoing performance feedback
• Set goals which align to department plans and manage the execution of goals through coaching and mentoring and career planning
• Experience working and living outside of North America
• Successful at presenting ideas and strategy proposals to senior / executive management and getting consensus
• Results orientation, as indicated by progressively larger documentation responsibilities

In response to your job posting for customer service director, I am including this letter and my resume for your review.

Previously, I was responsible for strategic and tactical input into clinical development programs and commercial plans throughout the product’s lifecycle to optimize market access and brand value proposition.

My experience is an excellent fit for the list of requirements in this job:

• Proven experience with customer relationship management (and software systems)
• Excellent analytical, oral and interpersonal skills
• Customer service experience within consumer banking
• Experience in all aspects of building customer services centers, including overseeing interviewing & hiring professionals in service, operations, training, quality, analytics, and management
• MBA or other advanced degrees preferred
• Medical device industry experience or IVD preferred
• Knowledge of experience of P&L management
• Preferred experience – Director level or above in a Customer Support Center environment