Customer Service Professional Resume Samples

4.6 (51 votes) for Customer Service Professional Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer service professional job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
GK
G Kunde
Garnet
Kunde
94291 Allen Shoals
Dallas
TX
+1 (555) 189 4330
94291 Allen Shoals
Dallas
TX
Phone
p +1 (555) 189 4330
Experience Experience
Philadelphia, PA
Customer Service Professional
Philadelphia, PA
Nolan Inc
Philadelphia, PA
Customer Service Professional
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management
  • Develops solutions for customer independently, with field rep or manager
  • Suggest improvements and changes to processes and policies to improve productivity or customer satisfaction
  • Contributes to providing a safe work environment
  • Manage and track all backorders using established reports and procedures
  • Develops solutions for customer independently as well as with field rep or manager
  • Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments
Los Angeles, CA
Rxo-customer Service Professional
Los Angeles, CA
Hayes-Weimann
Los Angeles, CA
Rxo-customer Service Professional
  • Provides complete service to optical departments
  • Makes outbound courtesy calls
  • Pleasant, professional phone manner and a helpful service-orientated disposition
  • Processes retail optical store orders
  • Answers incoming customer calls
  • Processes error tickets/tracks prescriptions
  • Calls stores to resolve any problems
present
Boston, MA
Customer Service Professional M-F am
Boston, MA
McCullough-Hettinger
present
Boston, MA
Customer Service Professional M-F am
present
  • Performs all other duties as assigned
  • Communicate with the Department Manager and others on issues
  • Correctly documents customer interactions and tracks call types
  • Maintain the following Retail Return flows (credit)
  • Maintains support service levels and upholds Luxottica’s Customer Service standards
  • Routes wholesale orders to outbound customers and serves as the primary contact for the scheduling and pickup of wholesale orders
  • Resolves customer complaints, troubleshoots issues to determine best path for resolution
Education Education
Bachelor’s Degree in Accuracy While Placing Orders Within
Bachelor’s Degree in Accuracy While Placing Orders Within
University of Georgia
Bachelor’s Degree in Accuracy While Placing Orders Within
Skills Skills
  • Previous customer service or sales experience in the components or high tech industry is highly desirable
  • Ability to prioritize, set and consistently achieve goals, strong time management skills
  • Proficiency in relevant business tools: BOSS Knowledge Database, Mainframe, AWD, Internet Explorer-based applications
  • Strong critical thinking and problem-solving skills as well as an ability to think independently
  • Ability to understand simple medical/financial process or principles
  • Strong team player (peers, other functions, management)
  • Proficient in the use of Microsoft Office
  • Ability to withstand pressure and meet customer’s expectations
  • Ability to use the desktop computer system
  • Ability to communicate advanced mathematical concepts in a clear, concise and easy to understand manner
Create a Resume in Minutes

15 Customer Service Professional resume templates

1

Customer Service Professional Resume Examples & Samples

  • Communicates directly with clients and advisors to research questions, open issue resolution cases, and resolve minor problems over the phone
  • Responds to inquiries with prompt, accurate solutions to transaction/service requests in a fast-paced, customer-focused, team environment
  • Excellent customer service skills that include the ability to explain complex policies or concepts in a straight forward, easy-to-understand manner
  • Demonstrated ability in managing multiple priorities in a fast paced environment
  • Previous customer service experience strongly preferred
  • Product specific or financial services industry experience preferred
2

Customer Service Professional Resume Examples & Samples

  • Training hours: 9:00am-6:00pm Monday - Friday
  • Regular hours: 10:00am - 7:00pm Monday - Friday
  • Series 6 and 63 are required for this position (if you do not currently hold these, the company will provide paid training/materials to obtain these licenses)
3

Customer Service Professional Resume Examples & Samples

  • Continue to develop understanding of systems and procedures to educate clients and advisors directly on newly-enacted services as they arise to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Refer more complex issues to appropriate service partners
  • Respond directly to information requests initiated by customers utilizing a variety of systems. Provide information to clients, advisors, or other relationship partners, and work with appropriate internal partners to resolve any outstanding question(s). May process routine service transactions, or resolve account service casework which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet or exceed service goals
  • Zero to one year of experience
  • Series 7 and Series 66 or equivalent or ability to obtain within 90 days
  • Excellent customer service skills that include the ability to explain policies or concepts in a straightforward, easy-to-understand manner
  • Demonstrated ability managing multiple priorities in a fast-paced environment
  • Demonstrated skill troubleshooting and identifying and resolving root cause issues
4

Customer Service Professional Resume Examples & Samples

  • Maintain an appropriate study schedule and discipline in preparation for the Series 6 and Series 63 licensing exams
  • Serves as first customer point of contact regarding routine service issues, assist in troubleshooting issues, and enter service requests into appropriate systems for resolution by appropriate service partners. Ensure that all pertinent information is gathered and accurately entered to ensure prompt resolution. Receives guidance from Coaches on a frequent basis to process these requests
  • Continue to develop understanding of systems and procedures to educate clients and advisors on newly-enacted services, as they arise, to facilitate efficient self-service. Serve as a key resource for customers on company or product policies and systems and troubleshoot simple usability issues raised by customers. Refer more complex issues to appropriate service partners
  • Interact directly with customers, predominately via a high-volume, in-bound or out-bound phone queue, to provide accurate and immediate solutions to routine transaction and service requests. Utilize appropriate internal computer applications and enter all information in the appropriate system for tracking and archival purposes
  • 0-3 years relevant experience required
  • Excellent customer service skills that include the ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
  • Willingness to focus on the licensing study expectations
  • Demonstrated skill troubleshooting and identifying root causes and resolving issues
  • Ability to pass a pre-employment background verification and U-4 FINRA verification
  • Demonstrated ability managing multiple priorities in a faced paced environment
  • Detail oriented with strong organization skills
  • Knowledge and ability to navigate desktop operating systems, internet browsers, and basic computer hardware
  • Ability to obtain Series 6 and Series 63
5

Customer Service Professional Resume Examples & Samples

  • Develop day to day query resolution and complaint handling capabilities, understanding of contracts, policies, process and how customer experience contributes to business growth
  • Respond to incoming queries, received through various means
  • Handle customer complaints in accordance with company policy and TCF - Treating Customers Fairly
  • Build and maintain a strong knowledge of core leasing products and ancillary services in Equipment Leasing
  • Liaise with other operational departments to resolve customer issues and improve inter-departmental communication
  • Identify, validate and implement process improvements aimed at improving efficiency, processing times and customer satisfaction
  • Effective Listening skills – ability to listen carefully and ask appropriate questions to clarify customer needs and offer appropriate solutions
  • Excellent verbal and written communication skills/ability to communicate at all levels with good use of questioning techniques
  • Ability to multi-task and handle numerous calls, e mails, faxes, postal mails. both inbound and outbound
  • High level of organisational skills, ability to prioritise and meet deadlines
  • Ability to structure and prioritise own work and communicate challenges clearly within team environment
  • Intermediate knowledge Word/PowerPoint/Excel/Outlook & Internet Explorer
  • Influencing skills – ability to project a calming influence when dealing with dissatisfied or anxious customers
  • Ability to work as part of a team and initiative to work autonomously
  • Attention to detail, high standard of written documentation
  • Analytical and numerical approach to interpreting data
  • Customer Centric mind-set
6

Customer Service Professional Resume Examples & Samples

  • Answer product, account, policy and service inquiries, resolve problems, and promote products and services by responding verbally and/or in writing
  • Handle most calls and transactions independently, escalate calls properly when appropriate
  • Typically 1-4 years of directly related customer service experience and well developed transaction processing experience
  • Proven record of dependability. Punctual and reliable attendance is critical to the success of a fast moving, inbound service center
  • Customer Service knowledge is a plus
  • Receptivity to detailed and frequent performance feedback
  • Active listening skills
  • Ability to work from home when needed
7

Customer Service Professional Resume Examples & Samples

  • Accurately handle increasingly complex client service requests at initial point of contact utilizing multiple administrative systems within the defined service standards
  • Take a proactive role in identifying and reporting areas of continuing client concern (trends) and make recommendation to help develop and implement strategies to resolve the issues in order to improve the service experience
  • Identify and initiate exceptions with resolution recommendations within documented guidelines
  • Identify opportunities and make recommendations to improve operational process and practices
  • Responsible for contributing to a strong collaborative team and building customer working relationships while providing excellent customer service. Keep current with company policies, procedures and maintain processing knowledge
  • Keep current with company policies, procedures and maintain processing knowledge
  • Expectation of measures around accuracy and service excellence are met
  • Customer service focus and skills with the ability to build positive relationships between customer/company, and represent Manulife’s best interests
  • Commitment to achieving high levels of service excellence and ability to work independently or within a team and with minimal direction
  • Communications skills (verbal and written) in English, and or French
  • Analytical and problem solving skills assuming responsibility and taking ownership until resolution
  • Knowledge of our business policies, procedures and concepts
  • Organizational/prioritization skills to be able to work in a multitasking environment
  • Post-secondary education with industry certification is preferred or equivalent work experience
8

Customer Service Professional Resume Examples & Samples

  • Provide Life and Disability benefit or refer to the appropriate contact people as necessary
  • Provide assistance to Plan members regarding their plan member site if they’re having any issues
  • Coordinate with other departments to determine claim eligibility and status
  • College or University graduate
  • Must meet or exceed job expectations and pass all performance metrics in his current team. This is applicable for internal hire
  • Ability to use the desktop computer system
  • Experience within a medical and mathematical environment and a strong knowledge and confidence in using medical or financial terminologies (preferred but not required)
  • Client Relationship Management
  • Escalation Management
  • Ability to compose a grammatically correct, concise and accurate paragraph or request
  • Ability to correctly document different banking transactions
  • Is patient in handling difficult clients
  • Taking ownership of the call
  • Ability to understand simple medical/financial process or principles
  • Additional information regarding medical and financial insurance principles is an advantage
  • Ability to fully grasp financial/medical terminologies and transactions
  • Able to follow product and process protocol
  • Ability to use phone system (Avaya)
  • Logging in and out
  • Aux codes routing
  • Successful completion of the two week New Hire training program of HR
  • Successful completion of the New Hire product training program
  • Knowledge of the CGB transactions and terminologies by passing the weekly tests and graded mock calls given by the trainer
  • Processing requests
  • Receiving and sending
  • Updating the system
  • Ability to use the phone system (Avaya)
  • Product Specific Knowledge
  • Knowledge of the CGB transactions and terminologies
  • Proficient in using all CGB tools by passing weekly tests given by the trainer
  • AWD
  • Knowledge Data Base
  • Repsource
  • IEX
  • Flex
  • Process Specific Knowledge
  • Explain claim or any claim concerns of the clients
  • Basic account maintenance for members
  • Basic troubleshooting for PM site
  • Ordering of health card for EE
  • Process letter or statement requests
  • Call simulations/graded Mock Calls
9

Customer Service Professional Resume Examples & Samples

  • 50% Order Management
  • Process incoming orders (EDI and manual), enforce lead time policy, enter and track customer complaints using SAP, manage and resolve customer issues
  • Direct and/or facilitate order fulfillment situations that impact the customer by collaborating as necessary across business functions
  • Responsible for day to day management of assigned accounts ensuring high customer satisfaction by providing friendly, reliable customer service from order entry to order delivery
  • Collaborate and communicate effectively with functional stakeholders to ensure a consistent customer experience across Cargill’s divisions and functional areas
  • 25% Customer Relationship Management
  • Create and foster positive customer relationships through daily/weekly interaction, proactive communication, and excellent service
  • Provide the highest level of customer service by understanding the importance of owning the customer relationship
  • 15% Incident Management
  • Work as a liaison between the customer and business functions to resolve customer incidents, collaborating with all parties to make decisions that are best for all involved
  • Facilitate collaboration during issue resolutions between sales and operations team to ensure quick assessment & resolution on any customer complaints, rejections, or product recall
  • Assume frontline responsibility for coordinating communication and directly working with customer to minimize cost and risk to customer and Cargill
  • 10% Process Improvement
  • Fosters a culture of continuous improvement within the Customer Service team by actively seeking improvement opportunities, and developing and implementing solutions
  • Takes initiative through knowledge and customer insight to provide innovative customer solutions and help Cargill to become the Partner of Choice
  • High school diploma or GED and a minimum of 2 years customer service related experience OR bachelor’s degree preferably in Business, Supply Chain, or related area
  • Demonstrated written/verbal communication skills
  • Demonstrated problem solving and decision making skills while deploying sound judgement
  • Demonstrated ability to handle multiple tasks and move between activities that require immediate response
  • Experience with Word, Excel, and Outlook
  • 3+ years in customer service understanding of markets, products, and players in the food service industry
  • Well-developed conflict management skills
  • Demonstrated strong organizational skills
  • Ability to be self-directed and contribute to a high performing work team while being team and goal oriented
  • Ability to build relationships with functional stakeholders
  • Ability to demonstrate Cargill’s values and ethics
10

Customer Service Professional Resume Examples & Samples

  • Demonstrates an aptitude for customer service/soft skills. Courteous, empathetic, polite
  • Demonstrates interpersonal skills. Strong service oriented disposition. Quality minded/success oriented (willing to go above and beyond on own volition). Ability to adapt to and embrace change without impact to productivity
  • Possesses the ability to multi-task with attention to detail. Experience with PC training and self directed training. Ability to quickly access and use on line reference materials to answer Customer questions
  • Strong communication skills. Active listening (recognizing and addressing Customer Objectives and needs, probing for information, minimizing repetition, reflective listening). Recognizing and appropriately addressing cultural context (terminology, abbreviations, cultural references, and customer’s state of mind). Verbal clarity, call control, general sales concepts and skills (tailoring sales presentation, closing of sale, sales technique. Strong verbal phone skills, ability to convey solutions, portrays confidence
  • Demonstrate ability to handle conversational environment (rather than fully scripted environment) with customers
  • Has a positive work ethic
  • Effective problem solving skills
  • Ability to work independently without constant direct supervision
  • Promotes the highest standards of ethical and professional conduct through demonstrated individual performance
  • Thrive as a team player in a fast-paced, high-energy, change-oriented environment
  • Must display team work attitude and skills including; a commitment to quality and the ability to work well with and motivate others by leading and influencing in a team environment
  • Flexible in scheduling with one full weekend day of availability
  • Must pass criminal background check and drug screening examination
  • Available until midnight
  • (Preferred) Working knowledge/basic understanding of credit cards/financial services
  • (Preferred) Some experience in soft selling
  • Minimum three years customer service experience
  • Excellent oral and written communication skills, as well as outstanding interpersonal skills
  • Demonstrate knowledge of basic computer software, desktop navigation
  • Use popular web based search tools to find specific information. Internet Explorer, Web Mail, Portal, Ticketing systems
  • Applicant needs to have minimum of 2 years in each position held with no major gaps in between employment
  • Customer service experience needs to be in a professional environment
11

Fxip Customer Service Professional Resume Examples & Samples

  • Provide exceptional customer service to our existing clients, demonstrating strong relationship servicing principles and building rapport with our clients
  • Selling and on-boarding of new client opportunities sourced via digital acquisition channels
  • Drive results and achieve quality outcomes
  • Be empowered to reach new levels of customer excellence, and work in alignment with goals/targets to support increased revenue growth
  • Looking to identify process improvements with the objective to improve overall client satisfaction/experience
  • Work well under pressure, both autonomously and within a team
  • Possesses an undergraduate degree in Business, Finance or Economics with an interest in financial markets
  • Results driven with a passion for providing exceptional customer service
  • A competitive mindset with a strong will to win
  • Strong attention to detail with superior multi-tasking skills
  • Microsoft Office proficient
12

Customer Service Professional Resume Examples & Samples

  • 50%-Order Management
  • 25%- Customer Relationship Management
  • 15%- Incident Management
  • 10% -Process Improvement
13

Customer Service Professional Resume Examples & Samples

  • Address customer complaints and questions in real-time by managing support tickets and solving customer inquiries via phone and email
  • Interact with restaurants and merchants throughout the night
  • Monitor activity on the platform and make adjustments to ongoing deliveries as needed
  • Correspond directly with Postmates throughout their deliveries to ensure accuracy and timeliness
  • Solve customer issues, drive value, and be the reason customers use Postmates again!
14

Customer Service Professional Resume Examples & Samples

  • Performs basic merchandising and order placement independently or with assistance from internal merchandising team supporting the direct order entry and follow up on those orders
  • Places, Monitors, and Tracks customer orders received
  • Manages and tracks all back order and open orders
  • Processes credits and returns in a timely manner
  • Identifies, monitors and resolves potential problematic customer issues including service failures etc
  • Maintains open lines of communication with external and internal customers
  • Solves a range of straightforward problems; analyzes possible solutions using standard procedures
  • Recommends changes in process and procedures based on customer feedback
  • Uses product, market and functional knowledge in combination with Veritiv processes, procedures and applications to ensure customer satisfaction
  • Uses available toolset to organize and communicate
  • Upsells, Cross sells and substitutes items
  • Contributes to providing a safe work environment
  • Performs other related duties and responsibilities as required or assigned
  • Basic negotiation skills
  • Good team player (peers, other functions, management)
  • Can communicate to all levels within the organization
  • 2-5 years Customer Service experience required
  • 2-5 years industry experience preferred
  • Working Conditions/Physical Requirements: Office Environment
15

Customer Service Professional Resume Examples & Samples

  • Process regular orders, future orders, hold orders, inter-branch transfers, sample orders (where applicable), converting orders received through any channel such as phone, fax, mail, EDI and web
  • Ensure that required minimum and service standards are adhered to, recommend additional products to assist the customer to reach their minimum order value
  • Ensure pricing, operating principles and procedures are followed
  • Verify tax (where applicable), as well as high & low margins triggers at time of order entry
  • Provide order confirmation to customers verbally, via fax or email as required
  • Perform daily backorder review
  • Expedite customer backorders based on the customer need and the criticality of the items
  • Find resolution to customer inquiries and complaints in a way that drives customer satisfaction and ensures profitability in regards to product availability, product specifications, product recommendations and usage inquiries
  • Respond to pricing, billing, order status, late deliveries, short ship and proof of delivery issues
  • Ensure customer service issues are resolved by liaising with other departments
  • Redirect requests to appropriate departments as required based on the customer’s need
  • Customer and operational programs: business practices, policies and procedures, service matrix and delivery schedules
  • Familiarity with order processing, tracing and expediting, pricing structure and order to cash cycle
  • Product and market knowledge: ability to describe the applications of the product for the customer, understanding of the specific needs of our primary customer business segments, ability to identify appropriate substitutes of competitive brands
  • Programs/Tools: Compass, Outlook, WMS Crystal, Vendorsource, Fastrack, Docushare, IT suite, Microsoft Office
16

Customer Service Professional Resume Examples & Samples

  • Place, Monitor, and Track customer orders received
  • Customer Service experience 2-5 years required
  • Industry experience 2-5 years preferred
  • High School diploma/GED required, Associates/Bachelor degree preferred
17

Customer Service Professional Resume Examples & Samples

  • Use proper telephone etiquette and techniques to answer customer service and service group telephone calls in a timely, polite and professional manner
  • Efficiently and professionally respond to customers and sales representatives’ questions pertaining to orders, product availability, price and delivery
  • Work with a high degree of accuracy while placing orders within the system following established policies and procedures
  • Processes customer stock orders received via phone/internet/fax using established procedures
  • Manage and track all backorders using established reports and procedures
  • Price orders using established contract pricing
  • Researches basic problems which may include: delivery follow-up, order tracking, and retrieving proof of delivery forms
  • Suggest closeout inventory as a possible alternative when appropriate
  • Process requests for credits and returns in a timely manner
  • Follow service optimization guidelines based upon the customer’s optimization code
  • High School diploma, required, College degree preferred
  • Entry level position with some knowledge of customer service skills preferred
  • General knowledge of the distribution industry with direct experience preferred
  • Ability to develop proficiency with company computer system is essential
  • General knowledge of products targeted at the assigned customer segment with direct product experience preferred
  • Strong written and oral communication skills are essential. Professional telephone etiquette required
  • Strong problem solving skills and the ability to handle multiple tasks required
18

Customer Service Professional Resume Examples & Samples

  • Your role will involve fantastic customer service by communicating with the client to place orders through Sharepoint and contacting other team members to fulfill orders
  • Develop and maintain effective working relationships with Planning, Shipping, QA, IT, Finance, Commercial Ops, Corporate Transportation, Corporate Credit, Customer Billing, Freight Forwarders and external customers
  • Receive and validate domestic and international customer orders
  • Run multiple tasks simultaneously and ensuring all are delivered correctly
  • Create and maintain customer profiles
  • Resolve any customer payment discrepancies and support the sales team when needed
  • Take on project work as deemed necessary or participate on business teams as required
  • Light purchasing/ inventory experience
  • Experience with MS Excel
  • PeopleSoft experience a pus!
19

Rxo-customer Service Professional Resume Examples & Samples

  • Processes retail optical store orders
  • Repairs frames
  • Expedites, locates prescriptions in Lab or Distribution Center
  • Provides complete service to optical departments
  • Answers incoming customer calls
  • Makes outbound courtesy calls
  • Processes error tickets/tracks prescriptions
  • Calls stores to resolve any problems
  • Completion of a high school diploma, trade school certificate or GED (general education diploma)
  • Data entry experience (accuracy - a must)
  • Proven experience in handling large volume calls
  • Pleasant, professional phone manner and a helpful service-orientated disposition
  • Ability to tactfully handle unhappy, sometimes upset/angry customers
  • Able to work in a fast changing environment
  • Willingness to work overtime as needed (often without advance notice)
  • 2+ years experience in Customer Service
  • 1+ years optical experience (dispensing preferred)
20

Customer Service Professional Resume Examples & Samples

  • Act as customer’s primary point of contact, managing all key customer facing activities - order commitment and fulfillment; invoicing and issue resolution
  • Drive customer satisfaction by demonstrating ownership and managing key cross functional interfaces with sales, supply chain, logistics, etc
  • Handle customer complaints and be able to resolve customer issues proactively and drive improvements
  • Be an ambassador to build strong customer relationships, gain an understanding for their business, service needs, and leverage this to be a trusted advisor
  • Work hour: 7:30am - 4:30pm
  • Bachelor or Master Degree with strong academic background (Business related field is preferably)
  • TOEIC at least 800 or IELTS at least 6.5
  • Korean: TOPIK 4
  • Good analytical and interpersonal skills
  • Open for opportunities and willing to take challenges
21

Customer Service Professional Resume Examples & Samples

  • Multitasking is required daily and a high level of organization is a must
  • 2-3 years’ experience in customer service
  • A dedicated home office space and internet connection is required
22

Customer Service Professional M-F pm Resume Examples & Samples

  • Answers incoming calls and processes orders
  • Correctly documents customer interactions and tracks call types
  • Routes wholesale orders to outbound customers and serves as the primary contact for the scheduling and pickup of wholesale orders
  • Owns follow up with internal and external customers to resolve inquiries regarding order status, shipping status and stock availability
  • 1+ year(s) of experience working in customer service, hospitality or call center environment
  • Demonstrated listening and comprehension skills
  • A clear team player with strong interpersonal skills
  • Strong PC skills including MS Office; Word and Excel
  • Ability to navigate information systems and internet
  • Higher education degree
  • Previous experience using SAP
  • Previous experience in the optical industry, full knowledge of Luxottica’s optical products and a strong command of the industry language
23

Customer Service Professional M-F am Resume Examples & Samples

  • Resolves customer complaints, troubleshoots issues to determine best path for resolution
  • Maintains support service levels and upholds Luxottica’s Customer Service standards
  • Performs all other duties as assigned
  • Excellent telephone and e-mail etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
  • Ability to maintain composure when dealing with difficult customer situations
  • Excellent time management skills – must be able to prioritize tasks efficiently
24

Customer Service Professional Resume Examples & Samples

  • Accurate and concise process of client service requests at initial point of contact utilizing multiple administrative systems within the defined service standards
  • Ensure all client requests are logged in our call tracking system in order that we can provide problem management for all outstanding customer inquiries through escalation, client communication, review and reporting
  • College/University graduate with financial background or previous related work experience in the financial services or call center industry and demonstrated service aptitude
  • Candidate must have at least one year tenure in their current position (for internal applicants only)
  • Candidate must meet job expectations and pass all performance metrics in his/her current Unit (for internal applicants only)
  • Candidate must have excellent written and verbal communication skills. Ability to converse effectively using the English language. BUPLAS Verbal Assessment scores in the Pronunciation/Language/Discourse/Interactive domains are: 3.5/3.5/4/3.5
  • Candidate must be able to compose a grammatically correct, clear and concise paragraph/ essay. BUPLAS Written Assessment scores in the Language//Discourse/Audience Awareness/Task Fulfillment domains are: 4/3.5/4/4.0
  • Candidate must demonstrate strong customer service skills (ability to build rapport, demonstrate empathy and outline key steps in delivering good customer service)
  • Candidate must have the ability to clearly understand and act on presented problem statement
  • Candidate must exhibit good navigation skills. Minimum keyboarding skills of at least 30 words per minute
  • Candidate must have good organizational and time management skills
  • Product and Service Advice and Support
  • Demonstrated skill in utilizing business telephony and technology, which includes Avaya, Avaya Wall Board, Avaya Desktop, and Total View Webstation
  • Proficiency in relevant business tools: BOSS Knowledge Database, Mainframe, AWD, Internet Explorer-based applications
  • Successful completion of the five-week New Employee Training Program (NETP)
  • Knowledge of the IIC' products and services
  • Knowledge of the IIC Customer Service principles and practices
  • Ability to follow the escalation procedures
  • Ability to perform/ process investment changes with minimal errors
25

Customer Service Professional Resume Examples & Samples

  • At least 1-year post-secondary education strongly preferred
  • 1-year previous customer service experience – preferably in a call center environment
  • Familiarity with several computer systems, including Macintosh OS X, Windows 7, and Windows 8 and Windows 10
  • Mathematics skills and aptitude – at least College level Algebra –
  • Proficiency with Microsoft Office Applications
  • Previous teaching and/or tutoring experience in math is a plus-
  • Ability to speak and express ideas clearly and concisely, both verbally and in writing
  • Ability to communicate clearly with all levels of students and educators
  • Strong critical thinking and problem-solving skills as well as an ability to think independently
  • Ability to communicate technical solutions to a non-technical customer
  • Ability to communicate advanced mathematical concepts in a clear, concise and easy to understand manner
26

Customer Service Professional Resume Examples & Samples

  • Native/fluent German, both written and verbal
  • IT literate (Windows, MS Office suite)
  • Team work oriented
  • Experience in CC environment or Customer Care would be an asset
27

Patient Rev Cycle Customer Service Professional Resume Examples & Samples

  • Minimum of two (2) years of experience in services billing, including patient billing, collections, and customer service working with hospital or professional services billing information systems
  • High School diploma; or an equivalent combination of education and experience
  • Demonstrated understanding of the principles of customer service, customer communications, and/or problem resolution, relevant to healthcare settings
  • Comprehensive training in patient revenue cycle and healthcare customer service skills
  • Demonstrated knowledge of government and non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities
  • Proven knowledge of financial assistance programs, and demonstrated ability to match customer needs to the appropriate programs and facilitate the application process
  • Demonstrated knowledge of medical terminology, CPT, ICD-10, HCPCS, and modifier codes, including impact on coverage and reimbursement
  • Demonstrated ability to apply principles and best practices of customer service and courtesy during all types of customer interactions, including in-person and telephone
  • Proven ability to independently apply problem analysis and resolution principles, and situation response guidelines, to appropriate take actions and resolve patient billing concerns with minimal direction
  • Demonstrated proficiency in use of Microsoft Office applications (including Outlook, Skype/Lync, Excel, Word)
  • Demonstrated ability to effectively communicate and escalate unresolved patient billing concerns to management
  • Proven ability to communicate effectively, verbally and written, and problem-solve issues professionally and effectively with individuals at all levels of the organization. Ability to pay attention to details and follow through independently
  • Certified Professional Coder (CPC)
  • Three (3) or more years of experience
  • Experience in academic or other complex, multispecialty setting
  • Experience with both hospital and professional services revenue cycle
  • College level course work in medical terminology, finance, or other relevant subject matter
  • HFMA Certified Revenue Cycle Representative, Certified Professional Coder (CPC or CPC-H)
28

Patient Rev Cycle Customer Service Professional Resume Examples & Samples

  • Minimum of two (2) years of hospital or professional services billing and collection experience
  • Proven experience must include patient billing, collections and customer service. Experience must include patient billing, collections and customer service, and experience working with hospital or professional services billing information systems
  • Experience with hospital and professional services billing and collection, including patient billing, collections and customer service. Comprehensive training in patient revenue cycle and healthcare customer service skills
  • Proven knowledge of government and non-government payer requirements, reimbursement rules, laws and regulations that govern billing/collection activities
  • Demonstrated ability to communicate and problem-solve issues professionally and effectively with individuals at all levels of the organization
  • Proven ability to communicate effectively, verbally and in writing. Ability to effectively communicate and escalate unresolved patient billing concerns to management
  • Demonstrated ability to pay attention to details and follow through independently
29

Customer Service Professional Resume Examples & Samples

  • Coordinates and develops customer relationships by handling customer inquiries on such topics as My Home, invoicing, label and inspection, etc., opening new projects and supporting a smooth communication between customers and UL departments
  • Organizes customer information by classifying and segmenting the customer, entering new or updated information into database, etc., using the Customer Relationship Management (CRM) system
  • Assembles all required reports and documents to be sent to the client in a complete package, measures and monitors customer satisfaction through customer satisfaction reviews, follows up on concerns, informs customer of the certification, and closes the project
  • Actively participates in teams to continuously improve and drive quality into UL’s service to the customer
  • Higher Secondary Education and generally one to three year of customer service or sales experience
  • Demonstrated ability to respond appropriately to internal and external customer needs
  • Strong verbal and written communication, client-interfacing skills, and conflict resolution/problem solving skills
  • Strong computer skills including Microsoft Office suite. Oracle experience a plus
  • Demonstrated ability to successfully multi-task in a fast-paced environment
  • Demonstrated ability to work effectively with a diverse team
30

Customer Service Professional Resume Examples & Samples

  • Higher Secondary Education (High School Diploma) and generally one year of customer service. Bachelor’s Degree preferred
  • Demonstrated ability to respond appropriately to customer needs
  • Demonstrated ability to successfully multi-task
  • Excellent computer skills. Must be very proficient in Excel
  • Strong communication skills and the ability to build and develop relationships
  • The ability to “own” and edit their work
  • Demonstrated ability to work effectively collaborate with a diverse team
31

Customer Service Professional Resume Examples & Samples

  • Based in Mascot, 5 minute walk to the Mascot Station (and 2 stops from Central Station)
  • Great culture and fun working environment
  • Work only Monday to Friday – no weekends
  • We have a gym on-site, lunchtime fitness classes, ping pong table and a morning run club
  • Internal training programs to help support your career development within our Head Office
  • No day is the same – you will be managing different enquiries everyday
32

Customer Service Professional Resume Examples & Samples

  • Monitoring of the order reception and order intake (via EDI, manual etc. incl. corrective actions)
  • Order tracking incl. follow up of delivery dates as well as shipment tracking
  • Communicate daily with customers concerning delivery plans, forecasts, price discrepancies, logistic errors or complains or on part cross reference issues
  • Maintain strong control of the order backlog
  • Handle product returns and complaints
  • Data Maintenance activities e.g. Cross References, Customer Master etc
  • Provide a good back-up assistance to team when necessary
  • Comply with TE’s Continuous Improvement Initiatives & KPI’s
  • Previous customer service or sales experience in the components or high tech industry is highly desirable
  • Computer literacy SAP, MS Office,
  • Good working knowledge of English (oral and written) is a demand and German or French is preferred
  • Ability to withstand pressure and meet customer’s expectations
33

FEP Customer Service Professional Resume Examples & Samples

  • One year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact
  • For Government Programs related jobs, thorough knowledge of State and Federal regulations
  • 30 wpm keyboarding skills with 95% accuracy
  • Ability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
34

Customer Service Professional Resume Examples & Samples

  • Efficiently and professionally respond to customer and sales representatives questions pertaining to orders, product availability, price and delivery
  • Researches basic problems which may include delivery follow-up, order tracking and retrieving proof of delivery forms
  • Suggest close out inventory as a possible alternative when appropriate
  • High school diploma or GED with 1 year experience in customer service, required
  • Substitutions: Any equivalent combination of education and experience
35

Provider Customer Service Professional Resume Examples & Samples

  • Be the primary contact between the corporation and providers
  • Quickly and accurately assess provider inquiries and requirements
  • Identify errors promptly and determine what corrective steps may be taken to resolve errors
  • Determine benefit payments, maximum allowable fees, co-pays, and deductibles from appropriate contracts
  • Explain benefits, rules of eligibility and claims payment procedures, pre-authorizations, medical review and referrals, and grievance/appeal procedures to providers to ensure that benefits, policies and procedures are understood
  • Government Programs related jobs, demonstrated thorough knowledge of State and Federal regulations
  • Provider Customer Service Professional I would have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience
  • Demonstrated Knowledge of medical terminology and coding preferred
  • Ability to communicate effectively orally and in writing with understanding and ability to apply correct punctuation, spelling, grammar and proof-reading skills
  • Ability to make decisions and exercise good judgment in a complex and rapidly changing environment
  • Ability to adapt to a fast-paced environment and learn, retain, and interpret new or evolving information, procedures, and policies and communicate them effectively
36

Customer Service Professional Resume Examples & Samples

  • Native/fluent Croatian
  • Ability to communicate in Polish or English
  • Interest in technical issues
  • IT literacy (Windows, MS suite)
  • Excellent interpersonal skills, team work oriented
37

Customer Service Professional Resume Examples & Samples

  • Customer Service Professional I would have a high school diploma or equivalent and 1 year customer service call center experience or 1 year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact or equivalent combination or education and experience
  • Keyboarding skills of 30 wpm with 95% accuracy
  • Proficient PC skills and prior experience in a PC environment with ability to use multiple applications at one time
  • Demonstrated Knowledge of medical terminology preferred
  • Demonstrated ability of strong customer-service skills, including courteous telephone etiquette
  • Demonstrate initiative in researching and resolving benefit, and eligibility issues
  • Work is subject to audit/checks and requires considerable accuracy, attention to detail and follow-through
38

Customer Service Professional Resume Examples & Samples

  • Based in Highbrook, Auckland
  • Great company culture and fun working environment
  • Work only Monday to Friday – No weekends!
  • End to end support with outstanding onboarding program
  • Rostering flexibility offered
39

Call Center Customer Service Professional Resume Examples & Samples

  • The SDC becomes involved in an order upon creation
  • The SDC should review all assigned orders on a daily basis and work with our internal partners to ensure order activities are completed
  • The SDC should contact customers proactively
  • SDCs are involved in any install orders
  • Order Acknowledgement Task owner must provide a high level overview of what the customer can expect going forward. Owner should set expectations for the next contact and then a firm installation date will be communicated on the next customer contact. This is the critical first step where the SDC engages the customer with an introduction and sets the stage for a positive customer experience by talking full ownership of the activation process
  • P_COORD Task owner must schedule the order due date/service activation date with the customer. The owner should schedule with the customer in a timely manner to ensure on time delivery of services to the customer as well as cost effectiveness to company
  • Site Ready Task is the specific touchpoint in the process where the SDC should be ensuring the customer’s site is ready to receive the services ordered from us. The STE_RDY task will prevent the PTD tasks from becoming ready. The tasks should be used in order processing scenarios where PTD might be delayed. This task is a stop-gap between scheduling and a truck-roll so that all proper steps can be taken to verify site (as well as order) readiness prior to dispatching a tech to the site
  • Confirm installation date - 72 hours prior to schedule Due Date (DD) order verification with the customer, vendor, internal partners, etc. Task owner must ensure all pieces are in place for a successful cutover. This is the final go/no-go step in the process prior to Due Date (DD) should any unexpected items need to be accounted for to have a successful installation
  • The SDC owns the order from creation to installation and hand over to the customer
  • The SDC is customer-facing and handles all forms of communication with the customer (e.g., conference calls, email, and any other verbal or written communications)
  • The SDC is responsible for communicating project timelines, dates and any other pertinent information regarding the order status for transactional business
  • SDC works all Wholesale products
  • SDC manages 75 to 100 orders at one time
40

Customer Service Professional Resume Examples & Samples

  • Serve as a key contact to MBCI customers in responding to inquiries including, but not limited to, order status, product information, claims/returns, order processing, account status, programs and processes
  • Prompt and accurate processing of orders with high level of speed and accuracy
  • Respond to incoming calls and emails according to department standards in a timely manner
  • Ongoing staff development to meet established customer sales, service and product knowledge standards
  • Demonstrate MasterBrands 5 Traits of Success: Teamwork, Integrity, Hard work, Confidence and Passion in their day to day work
  • Demonstrates energy, enthusiasm, and a “customer first” attitude to both internal and external customers
  • Demonstrated ability to meet deadlines and effectively organize and prioritize multiple tasks at once
  • Strong attention to detail and accuracy in work produced
  • Effective written and verbal communication skills demonstrated through strong listening skills and ability to adjust their communication style to suit the audience
  • Able to adapt to change and competing priorities
41

Customer Service Professional M-F am Resume Examples & Samples

  • Ensure accuracy and timely processing of credit receipts of product from vendors
  • Maintain accurate and organized emails for retail returns
  • Communicate with the Department Manager and others on issues
  • Help with trouble product issues
  • Maintain the following Retail Return flows (credit)
  • 2-3 years’ clerical experience
  • Excellent mathematical aptitude/numerical recognition
  • Able to work under deadline request
  • Knowledge of AS400, SAP and PKMS
  • Working knowledge of Microsoft Office programs/email, including Excel
  • Knowledge of PC’s/CRT’s and working knowledge of Microsoft Office programs/Email
  • Ability to learn and maintain distribution software program
  • Ability to lift/carry up to 50 lbs
  • Ability to use ten key calculator
  • Experience with data
  • Ability to work flexible hours and overtime as requested
  • Distribution or warehouse clerical experience
42

Customer Service Professional Resume Examples & Samples

  • One year customer service call center experience or one year customer service experience such as insurance, retail, banking, restaurant, hospital medical office or other experience with extensive customer service contact
  • Proficient PC skills and prior experience in a PC environment; 30 wpm keyboarding skills with 95% accuracy
  • Knowledge of medical terminology and coding preferred
  • High school degree or GED
  • Apply mathematical concepts and calculations, interpret policies and procedures
  • Make decisions and exercise good judgment in a complex and rapidly changing environment
  • Demonstrate initiative in researching and resolving benefit, eligibility and claims issue
  • Work under stress and pressure and respond to inquiries with tact, diplomacy and patience
  • Exercise discretion on sensitive and confidential matters
43

Customer Service Professional Resume Examples & Samples

  • Works with various departments to meet maintenance services sales goals
  • Works with customers and/or distributors to receive accurate account of equipment failures and provides reports to management
  • Focus of work may be in pre-sale or post-sales or both
  • BA/BS degree in Business, International Studies, Logistics, General Engineering, or Paralegal
  • 5+ years of Customer Service in a technical manufacturing environment, contract administration and/or similar industry
  • Negotiation experience
  • Strong interpersonal skills, able to communicate easily and effectively
  • Ability to lead others
  • Oracle or SAP, Lotus Notes, Excel, Word, PowerPoint, Sales Force.com, Web familiarity
  • Microsoft Dynamics
  • Report analysis
44

Customer Service Professional Resume Examples & Samples

  • Strong understanding of Veritiv products, services, processes and procedures
  • Good system skills including but not limited to: Salesforce, Zilliant/P2P, Uniscore, SFD/DataPoint, Microsoft Word and Excel
  • Customer Service experience 5-10 years preferred
  • High School diploma/GED required, Associates/Bachelor degree strongly preferred
45

Customer Service Professional Resume Examples & Samples

  • Graduation with 2 - 4 years of relevant experience in a Customer Service role
  • Good communication skills (oral and written) in English
  • UL staff (regular/ contract) who have a minimum of 2 years of service in UL and have completed at least one year in the current role can apply
46

Customer Service Professional UK Resume Examples & Samples

  • Answer incoming customer inquiries of consumers and health care professionals in the field of health care for the UK Market
  • Independent processing of complex customer requests following specified processes, i.e.: Complaint take in,
  • General Certificate of Secondary Education or equivalent
  • Native level in English