Customer Service Resume Samples

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RH
R Haley
Rosendo
Haley
25621 Joseph Haven
San Francisco
CA
+1 (555) 458 4668
25621 Joseph Haven
San Francisco
CA
Phone
p +1 (555) 458 4668
Experience Experience
Dallas, TX
Customer Service
Dallas, TX
Gerhold, Kris and Spencer
Dallas, TX
Customer Service
  • Establish working relationship and consistent communication with Business Unit management team (active member of Business Unit steering/leadership team)
  • Develop and maintain knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures
  • Work directly with the supply chain network to provide seamless execution of delivery to the client
  • You will work closely with a mentor who will provide you with feedback and assist you with your questions
  • Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations
  • Provides day to day management of established customers including quote creation through order processing, including, but not limited to
  • Perform other duties as assigned by management
Houston, TX
Customer Service Account Manager
Houston, TX
Kreiger-Dibbert
Houston, TX
Customer Service Account Manager
  • Manage projects with customers on products and services in order to drive improvements and create value for the business
  • 10%: Reviews Case Management and works within the Case Metrics team as assigned. Conducts and documents Owner check in conversations as assigned
  • Identify account process improvement opportunities, with functional experts, and present them to senior management with recommendations
  • Support high visibility customer engagement teams, Program Management reviews, rate readiness reviews etc., as
  • Provide order status to agent/customer on all open orders
  • Reviewing all surveys, photos, making sure all information is accurate for the Rebate Team to create an ROI / quote to the customer
  • Answering phone calls from customers/electricians and assist with resolving their issues
present
Chicago, IL
Team Leader Customer Service
Chicago, IL
Keebler, Trantow and Huel
present
Chicago, IL
Team Leader Customer Service
present
  • Create and maintain a performance-driven culture by applying our Performance Management process
  • Training and development of staff. Motivation, leadership for a team and developing future leaders. . Conducting performance appraisal for the team
  • Work with other team leader and manager to improve supply chain efficiencies
  • Preparing and undertaking bi-yearly and annual staff reviews establishing improvement goals and objectives
  • Administer annual reviews and performance improvement plans
  • Working closely and proactively with other department managers and supervisors to streamline processes upstream and downstream from Customer Service
  • Work with team to develop strong relationships with sales, logistics and other departments
Education Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Webster University
Bachelor’s Degree in Business Administration
Skills Skills
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail with 100% quality
  • Excellent organisational, analytical and attention to detail skills with the ability to handle multiple queries at one time
  • Ability to communicate effectively and professionally with Small Business owners/professionals
  • Pleasant telephone voice/manner, clear speaking voice, good command of the English language, good listening skills, sense of urgency and ability to prioritize
  • Strong attention to detail and quality documentation
  • Quick learner: ability to ramp up quickly and act on feedback constructively
  • Comfortable knowledge and proven navigation of basic computer applications/software such as internet browsers and Microsoft Office
  • -Ability to maintain a high level of professionalism
  • Proficient knowledge of MS Office applications
  • Computer skills: basic knowledge of Microsoft Office
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15 Customer Service resume templates

1

Division Leader Customer Service Cebu Resume Examples & Samples

  • Knowledge of professional discipline and applies knowledge to influence decisions
  • Minimum of five years management experience strongly preferred
  • Minimum of 10 years of experience in BPO/Contact Centers preferrably in Banking & Financial Business
2

Supv-customer Service Resume Examples & Samples

  • Graduate with a Commerce / Accounting / Finance background preferred with MBA
  • 5 years job related experience, preferably in the mutual fund or financial services industry with overall experience of minimum 10 yrs
  • Quality Tools like six sigma, lean
  • Knowledge of the Indian mutual funds industry and regulations involved therein (SEBI and AMFI guidelines)
3

Credit Card Customer Service Division Leader Resume Examples & Samples

  • Develop and lead team of front line managers
  • Strong knowledge interpreting and analyzing data
  • Minimum offive years management experience strongly preferred
4

Customer Service Application Adminstrator Resume Examples & Samples

  • Adminstration of channels within the Consumer and Enterprise Global Customer Service Contact Centers, WFM, agent screensharing and recording while ensuring systems are fully operational and meeting current needs
  • Ensure all contact routes (telephony, IVR, chat, email, voicemail) are efficiently flowing from start to finish
  • Maintain routing rules for all channels (telephony, IVR, chat, email). This includes working with 3rd parties to ensure appropriate recordings of telephone messages, etc. across all channels
  • Will be expected to be available to provide support on an as needed when basis when there are outages. This can include nights and weekends
  • Manages and tracks Change Request or Repair Requests for updates to production support flows or fixes
  • Supports the Self-Service sites with prioritization of enhancements and fixes, testing, functionality designs, production build support, task management and promotional campaigns to drive traffic to the sites
  • Participates in UAT initiatives, conducts ongoing adhoc tests and performance monitoring of our channels within the Contact Centers and Self-Service sites
  • Work with Technical development team to implement changes and enhancements to existing tools and applications
  • Research and participates in ad-hoc projects associated with channels, Self-service and the Infrastructure group
  • Provide necessary assistance/feedback to ensure timely completion
  • Keep manager informed of key issues and developments
  • May require project management
  • Review channel system(s) and Self-Service sites for future enhancements of content/function to improve usability and user experience
  • Travel 10/20%
  • Assist CS Information Analyst with reporting inquires
5

Customer Service & Experience Supervisor Resume Examples & Samples

  • Perform to department Key Performance Indicators (KPIs) used for planning, monitoring and appraising department production results; coaching employees; initiating, coordinating, and enforcing policies and procedures
  • Complete daily production review by making sure work assignment is evenhanded; accomplishing work results; establishing priorities based on regulatory timelines; resolving escalations
  • Submit weekly status reports to Manager or VP of Customer Service and Experience
  • Maintain compliance with established policies and procedures, and create and revise procedures that result from regulatory changes, including but not limited to, analyzing operating practices, forms of control and personnel requirements
  • Review and respond to internal and external audit findings. Perform regularly scheduled and ad-hoc quality assurance testing on the team production
  • Manage and oversee the work of Customer Service or Customer Experience Analysts, and support personnel as needed. Resolve personnel problems by investigating issues; identifying solutions; recommended action
  • Contribute to the team effort by accomplishing related results as needed
  • Special projects as assigned by Management
  • Working knowledge of the requirements imposed under the Consumer Financial Protection Bureau
  • Exceptional oral and written communication skills are required
  • Must be a self-starter with the ability to work well under pressure with little supervision
  • Knowledge of Federal and State collection regulation preferred
  • Ability to identify areas of improvement and develop performance improvement plans
6

Manager, Call Centre & Customer Service Resume Examples & Samples

  • Represents the Holt Renfrew eCommerce business unit to provide overall guidance to the Call Centre site manager in regards to overall Call Centre operations
  • Assists in developing and administering Call Centre policies and written standard operating procedures (SOPs); prepares training manuals and other materials as needed
  • Provides assistance to the Call Centre site manager in problem resolution
  • Gathers and analyzes performance data and prepares reports for management regarding Call Centre activities, trends, problem areas and training needs
  • Monitors Call Centre activities to ensure services are provided to customers on a timely basis and quality control standards are met; assists in securing and maintaining service level agreements (SLAs)
  • Reviews reports for calls, chat and email responses and works with Call Centre site manager to resolve any issues
  • Monitors status of all active requests, revises priority status as needed; follows up on all service requests to ensure customer satisfaction; coordinates and confers with assigned staff on progress and changes in schedule / status
  • Provides hands on troubleshooting as required; confers with team members to research solutions to problems
  • Assist to develop and maintain fulfillment procedures for 3rd party warehouse and ship from store
  • Build productive working relationships with and act as liaison between call centre and fulfillment
  • Seek areas to improve operational efficiencies through a strong understanding of business processes and trends
  • Performs related duties as may be required
  • 5 years of experience in luxury customer service
  • Experience in a luxury retail environment or related industry
  • Experience with omni channel customer service
  • Requires an Associate’s Degree in Management or equivalent level of experience
  • Considerable knowledge of Call Centre operations and procedures
  • Excellent skills in customer service and communications
  • Computer literate with good working knowledge on Microsoft Office (Excel, Word, PowerPoint)
  • Ability to work with mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
  • Good communication and negotiation skills
  • Demonstrated analytical skills, including financial analysis and quality tools
  • Ability to travel to 3rd party call centre as required by Operations Director
  • All candidates for positions at Holt Renfrew are expected to
7

Customer Service / Infotel Agent Resume Examples & Samples

  • Act as a resource person for store employees by responding to all operational
  • Issues, as well as their queries
  • Produce and communicate comprehensive documentation with regards to store activities
  • Handle and respond to a high volume of store calls in a timely manner
  • Increase the understanding and implementation of company policies and procedures,
  • As well as support and manage the changes when they occur
  • Provide answers and solutions to customers’ questions and complaints (telephone, email, letters) while respecting company policies and procedures
  • Produce bi-weekly reports of incoming calls in an attempt to identify improvement opportunities
  • 2 years + of relevant experience working for a retail company, ideally in the fashion industry
  • Excellent written and interpersonal communication skills in both official languages
  • Strong organizational and priority management skills
  • Autonomous and resourceful
  • Analytical and thorough
  • Able to take initiatives and make decisions within a short timeframe
  • Strong computer skills – Intermediate Excel
8

Customer Service Ambassador Resume Examples & Samples

  • Manage the repair process from beginning to end to insure increased client follow-up and timely resolution of issues
  • Assist with the location and processing of charge send merchandise
  • Respond to transfer inquiries in a timely manner
  • Process incoming telephone calls in a timely and effective manner and insure accurate message taking and distribution
  • Facilitate the client refreshment program
  • Assist Boutique Management and Sales Associates with the selling process as needed
  • Assist in the timely and accurate completion of cycle counts
  • Assist in the timely and accurate resolution of all negative on hand issues
  • Assist in the timely monitoring of client holds and paid merchandise
  • Assist in the trunk show reserve receipts process in a timely and effective manner
  • Support Shipping and Receiving by assisting in the process as needed
  • Assist in operational sales support to the sales associates
  • Participate in the opening and closing functions of the boutique
  • Support the Client Experience by consistently elevating the level of service
  • Process all repair paperwork in a timely and accurate manner
  • Maintain thorough and accurate repair log
  • Maintain consistent follow up with NJ Warehouse on repair statuses
  • Maintain consistent follow up with clients regarding the status of their repair
  • Understanding of client service standards in a luxury retail environment
9

E-commerce Customer Service Supervisor Resume Examples & Samples

  • Manage E-Commerce order fulfillment from sales order creation to shipment
  • Supervise performance and effectiveness of outsourced B2C Customer Service team – Sitel Portugal
  • Proactively manage and timely resolve order delivery, payment issues, product returns and refunds
  • Owns the issues escalated from Sitel in the issue tracker document, making sure all issues are timely resolved
  • Responsible for tracking, reporting and improving customer engagement/satisfaction metrics such as NPS, FCR, Customer Satisfaction, Calls offered vs answered and others
  • Proactively manage and work across TOMS departments to resolve customer service issues, including mis-shipments and quality issues. Communicate resolution to the appropriate stakeholders
  • Monitor returns process performance and collaborate with the Logistics to drive improvements
  • Work closely with key stakeholders, manage B2C Customer Service performance, quality and costs. Collaboratively establish Key Performance Indicators (KPIs) and ensure KPI targets are achieved
  • Conduct sales and returns analysis to understand trend and opportunities for improvement. Communicate findings and recommendations
  • Knowledge of systems: SAP, Sales Force, ATG CSC is a big advantage
  • Proven experience with working with a 3rd part CS center and preferably setting up a CS department for the end consumer
  • Proven experience with B2C
  • Demonstrated skill in business planning
  • Excellent English written and verbal communication skills. 2nd or 3rd language skills are preferable
  • Strong problem-solving, analytical and collaborative skills
  • Ability to communicate with all levels of management in a professional manner
  • Strong project management, organizational and analytical skills; ability to work effectively under time constraints and deliver results by critical deadlines
  • Multi-task on projects with the ability to prioritize projects in a fast-paced environment
  • Intermediate knowledge of MS Excel, MS PowerPoint and MS Access required
  • Strong analytical and problem solving skills. Ability to synthesize data into comprehensive reports for all levels of staff
  • Capable of working in a fluid working environment
  • Minimum of 5 years’ experience in footwear or apparel industry, with 3 years of management experience
  • B.A./B.S. in business or technical area required. Advanced degree desirable
  • Successful track record of working with upper management
10

Phl-customer Service Resume Examples & Samples

  • Ability to influence internal and external business partners
  • Participates in development of goals and execution of strategy
  • Execution of control initiatives
  • Expert experience using Windows Operating Systems and Microsoft Office tools
  • Experience in a large department or group within an Operations function strongly preferred
11

Customer Service Resume Examples & Samples

  • Minimum 2 years of sales and customer service experience (financial services, call center, retail, etc.)
  • Experience working in a fast-paced, goal oriented and team based structured environment
  • High School Diploma, GED or relevant work experience required
12

Administrator, Customer Service Management Resume Examples & Samples

  • Main point of contact for all employees in processing claims
  • Maintain and accurate, up-to-date database of Disability, Leave of Absence and Parental Leaves. Also ensuring that the HRBPs and Department Managers are updated on the status on all claims
  • Research and resolve employee issues and answer inquiries
  • Work with Disability Claims, Leave of Absence Claims and Parental Leave Requests
  • Provide scheduled, periodic and ad hoc reports and analysis of data to Customer Service Managers and HRBPs
  • Identify and escalate priority issues as necessary to Customer Service Manager and / or HRBPs
  • Partner with the Disability Administrator and provide them with information regarding employee leaves. This may include reaching out to the Department Managers and/or HRBPs
  • Complete State Form pertaining to employees that are out on a leave of absence
  • Uploading daily excel report into the database
  • Review and prepare all checks received from the Disability Administrator for processing by Accounting
  • Minimum 2 years of experience
  • Travel required 5 % of the time
  • General knowledge of benefits with working knowledge of disability preferred
  • Experience working in a service capacity that required supporting "clients" in resolving issues and solving problems
13

Customer Service Salesteam Manager Resume Examples & Samples

  • Coaching/leadership/Management experience
  • Strong verbal and written communication skills with demonstrated ability to lead and drive performance
  • Ability to manage and deliver constructive and actionable feedback
  • Skills to develop and drive consistent reporting and performance enablement tools and processes for support segment and willingness to share amongst peers
  • Capability to establish and sustain trusting working relationships and be viewed by peers as a valuable partner
  • Exceptional time management skills and ability to handle multiple priorities concurrently
  • Understanding of Consumer Deposit products is highly desired
  • Flexible to constant change
  • Flexible to schedule change (with adequate notice) including working within site hours of operation
  • 1+ year current management or supervisory role
  • Product knowledge: Deposit services
14

Coordinator, Call Centre & Customer Service Resume Examples & Samples

  • Directly lead issues and requests from a Customer Service perspective
  • Directly lead building content to new technology tool from a Customer Service perspective
  • Drive daily scorecard with vendor partner and updates Director and Manager of Operations daily
  • Support and lead new offering implementations where necessary (i.e. chat, IVR, SMS)
  • Collaborate with organizational staff to ensure on-time and efficient launch, steady state
  • Identify process improvement opportunities for the launch process
  • Work with the Customer Service and OO PMO groups to provide regular updates to project plans and performance against milestones
  • Communicate with departmental representatives and client management regarding project status
  • Provide and share best practices with manager as part of policy definition
  • Establish and maintain strong customer relationships with internal and external customers
  • Monitor and enforce the SLA’s and SOW metrics with vendor partner
  • Performs other incidental and related duties as required and assigned
  • Bachelor’s Degree in related field or equivalent training and/or work experience
  • Prior call center and/or customer service environment work experience
  • Prior experience working on project teams with clear deliverables and deadlines
  • Ability to utilize contact center technology
  • Ability to work independently, multi-task and manage multiple projects at once
  • Working knowledge of Microsoft Office products in addition to Email and Internet
  • Inspire with Service
  • Own it with Pride
  • Earn lasting Relationships
15

Middle Market Customer Service Manager Resume Examples & Samples

  • Minimum of four years proven and progressive middle market customer service and operational experience or equivalent
  • Bachelors degree in business, related field or equivalent experience
  • Well-developed communications, decision-making, customer service and organizational skills
  • Experience with general time management principles and ability to effectively schedule and prioritize daily routines as well as specific task completion
  • Knowledge of commercial middle market products, services and policies as well as regulations impacting activities, credit processes and pertinent systems
  • Proven ability to respond to changing circumstances
  • Please note the shift for this role is 11am-8pm for West Coast coverage**
16

Customer Service Transition Manager Resume Examples & Samples

  • Monitor service line performance including daily management of the front line telephony/transactions SLA
  • Recommend new initiatives for service enhancements and driving the achievements of excellent customer service standards
  • Problem analysis and identification of immediate issues and identifying and implementing practical solutions
  • Produce ad-hoc reports on demand for the HR Services
  • Make recommendations to the Senior Management team, regarding the resource required enabling Service Point to meet SLA’s
  • Maintain and build excellent working relationships with key stakeholders to gain service feedback and to understand future business requirements
  • High level of analytical thinking: research skills/Information gathering
  • Experience of managing and motivating teams
  • Effective communication skills using a variety of styles to suit the situation
  • Fast decision taking in the varying environment
  • Adaptability to undertake multiple pieces of work
  • High level of organizational awareness and understanding of how customer service can be maximized through the exploitation of service desk and knowledge management principles
  • Detailed knowledge of HR Operations processes and infrastructure
  • Fluent English language, German or Portuguese will be as advantage
17

Customer Service Temp Resume Examples & Samples

  • Strong verbal and written comprehension
  • Strong sense of professionalism
  • Maintain proper conduct with customers and accounts
  • Eager to increase knowledge and efficient ways to better serve the customer service department
  • Bilingual Spanish/ English proffered
  • Willingness to put in extra time of own free will
  • Overall industry knowledge and understanding
  • 1+ years preferred customer service experience
  • Ability to prioritize
  • Ability to identify and solve problems
  • Ability to communicate needs to accounts and customers
18

Customer Service Intermediate Analyst Resume Examples & Samples

  • At least 5 to 7 years of banking experience in managing Client Service or Operations teams, preferably in Transaction Services and/or Corporate Banking
  • Experience in managing a team of 10 to 20 people
  • Experience in managing client service functions to large client base
  • Experience in working in a matrix organization
  • Track record in process improvements, project leadership, and people management
  • Strong Customer and Goals Orientation
  • Strong Leadership
  • Strong Adaptability / Flexibility skills
  • Good Analysis / Judgment
  • Good Team Player with Management Abilities
  • Influence colleagues in achieving business results
19

O&t-customer Service Manager, Citiphone Resume Examples & Samples

  • Supervise the team by defining and setting priorities, providing support/direction and dealing with administrative issues as needed
  • Gather and analyze metrics to benchmark the team workload/performance and identify common trends
  • Prepare and deliver monthly performance reviews for direct reports
  • Manage manpower staffing, expense priorities & recommending and implementing changes to business processes to ensure higher efficiency
  • Motivate and engage the team to meet targets & productivity numbers outlined by business on customer service standards
  • Handle customer complaints and implement positive actions to resolve conflict in order to maintain the relationship with the customer
  • Responsible for motivating & providing continuous feedback, coaching and delivering correction action for the team so as to improve and maintain high quality customer standards
  • Train and develop team members on operational procedures/troubleshooting techniques to effectively align team capabilities with current and future business needs
  • Identify individual talent and retain within the business by identifying career development opportunities and learning experiences
  • Conduct interviews and assessing prospective applicants and matching them with vacancies in the department
  • Recognize and reward officers on a regular basis, using both formal and informal channels
  • Manage projects as assigned for process improvement
  • You should possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
  • You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous and analytical
  • Candidate should be prepared to work shift hours, weekend and public holidays
  • Candidates with at least a Polytechnic diploma and 4-5 years experience in a service related industry are preferred
20

Vans Customer Service Supervisor Resume Examples & Samples

  • Assist in recruiting and hiring new customer service representatives. Responsible for training new hires and identifying additional training needs for each assigned team
  • Provide timely performance reviews to direct reports using the VF Talent Management process
  • Attend weekly supervisor meeting. Prepare and facilitate weekly communication with CSR's in team
  • Manage the order base for assigned territory; including cancel date management; incompletion log errors; QA issues; VAS issues; releases to the Distribution Center, etc
  • Manage ad hoc operations projects/tasks as required among cross-functional Outdoor Coalition groups, including sample orders, NP revision projects. 7. Take overflow calls and escalated calls. Monitor daily phone reports
  • Assist members of the customer service management team in supervisory duties as needed
  • Maintains professional and technical knowledge by attending workshops; reviewing professional publications; networking; participating in professional associations
  • Contributes to the team effort by completing related results as needed. Performs these and other duties as assigned
21

SVP Customer Service Group Manager Resume Examples & Samples

  • BS/BA degree or equivalent work experience, MBA preferred
  • Minimum of 5 years management experience, with 10+ years business experience
  • Minimum 5 years people management experience; preferably managing exempt employees in a high producing environment
  • Demonstrated successful track record managing large, strategic cross-business/cross-functional teams
  • Strong relationship management skills coupled with a true 'partner' mindset/approach to key business partners
  • Proven ability to coordinate and manage across business segments and technology disciplines
  • Able to promote a culture of collaboration and teamwork across functional and organizational boundaries to optimize business results and encourage the overall growth of Citi Cards
  • Ability to devise strategies and translate strategic objectives into tactical execution plans
  • Excellent communication, presentation and influencing skills; an ability to create support and buy-in across a wide range of stakeholders
  • Strong leadership/influence capabilities, proven ability to drive decisions making to achieve end objectives
  • Excellent analytical and organizational skills
  • Excellent execution and mobilization skills
  • Excellent critical thinking and problem solving skills
  • High degree of proficiency with Microsoft Project, Excel, Word, PowerPoint, Outlook, etc
22

Customer Service Resume Examples & Samples

  • Advanced experience researching and resolving customer issues
  • Critical thinker and ability to make independent judgment
  • Minimum of two years of customer interaction or customer support experience strongly preferred, either by phone or face to face
  • Previous negotiation skills strongly preferred
  • Must be willing to work in an environment that requires 100% phone-based customer interaction Proficiency with advanced computer functions including MS Office suite strongly preferred
23

Customer Service Represnetative Resume Examples & Samples

  • 1 year of cash handling or customer service experience
  • Ability to develop customer relationships
  • Ability to make sound transactional decisions to ensure policies and directives are met
  • Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management
  • Ability to take responsibility for personal performance and development
24

Customer Service Internship Resume Examples & Samples

  • Support the Customer Service Manager in ensuring regularity, quality and timing of actions required to manage the order from its collection during sales campaigns through the delivery of goods using the organization-internal mainframe systems
  • Provide customer service support answering customer inquiries/issuing communications as required
  • Communicate with internal departments in order to meet customer expectations
  • Support the Customer Service Manager in order to contribute to the development and execution of the activities planned to reach turnover targets
25

Customer Service Represantative Resume Examples & Samples

  • To attend to inbound phone calls pertaining to customer queries and transactions professionally
  • To ensure that all Inquiries are followed up and closed
  • To arrange NTB business by calling prospect customers using the database or leads that has been passed on to the department
  • To generate Credit Card and Loan leads by cross selling and building a network of contacts
26

Customer Service Resume Examples & Samples

  • Candidate must possess at least Bachelor's degree, any field
  • Minimum 1 year of customer service experience in Banking
  • You should be service-oriented and able to work under pressure, sales driven, a good team player with commitment and initiative, mature, self-motivated, patient, well organized, meticulous, and analytical
27

Customer Service Co-manager Resume Examples & Samples

  • Management of customer service center operations including staffing and scheduling
  • Development of customer service agents including informal feedback and coaching and formal reviews
  • Hiring and training of new customer service agents
  • Review and implement department policies
  • Monitoring performance of customer service team to KPI’s and taking corrective action when necessary
  • Identify areas for improvement and propose a plan for improvement
  • Resolution of escalated issues
  • Representing Customer Service on special projects
  • Bachelor's degree required
  • 3-4 years of proven leadership and management experience of a customer service team required
  • 5+ years of experience required, preferably in a call center environment
  • Retail E-commerce experience is a plus
  • Fashion knowledge preferred
28

Director of Claims & Customer Service Resume Examples & Samples

  • Planning, organizing and managing Customer Service and Claims functions
  • Working “on the floor” and coaching team leaders/area managers in the supervision of Medical/Pharmacy and Claims Customer Service Agent activities
  • Driving performance by ensuring all employees are trained and work is completed in accurate timely manner and meets company and contract standards
  • Monitoring and tracking individual, team and call center performance against established productivity and quality metrics, including regular audits assessing department performance
  • Monitoring phone calls to observe agent demeanor, technical accuracy, and conformity to HIPAA, URAC and Company standards
  • Monitoring work queues, prioritizing incoming authorizations and effectively delegating tasks to team leaders/area managers to ensure company standards and contract obligations are met
  • Handling complex customer issues escalated by agents and team leads
  • Participating in daily, weekly and ad hoc cross-functional meetings to discuss and resolve operational and technical issues
  • Overseeing day-to-day claims operations, including claims evaluation, adjudication and customer service in accordance with contract and Company quality and production standards
  • Reviewing Claim audits for completeness, accuracy of information and compliance with the organization’s policies, standards and procedures
  • Conducting regular Customer Service Agent audits to ensure accuracy and timeliness consistent with company and or client standards
  • Recommending changes to workflow, procedures or policies and ensuring that all Customer Service and Claims employees are fully informed, understand and implement changes
  • Identifying, leading, developing and organizing training, re-training and cross-training of team members and new employees as appropriate and in coordination Human Resources and IT Project Managers
  • Preparing and presenting a variety of management reports, including explanation of variances, significant trends, and recommendations for change or resolution
  • Ensuring service compliance with client performance guarantees, and regulatory or accreditation standards
  • Participating in sales presentations, demonstrations, and new client implementations as needed, to ensure smooth and timely transition of new business
  • Following and ensuring team follows HIPAA and URAC protocols when discussing or accessing protected health information
  • 7+ years of Customer Service supervisory experience managing and training a Claims and Customer Service unit with a healthcare payor, delegated vendor, or TPA, supervising a team of agents
  • Bachelor’s Degree in a business-related subject or equivalent experience
  • Strong performance management and productivity optimization skills, including reporting, analysis and recommendations
  • Strong technology background interfacing with IT personnel. MS Office and database knowledge
  • Knowledge of DRG/ICD-9, NDC/GPI, CPT/HCPCS, and RVU coding
  • Working knowledge of current commercial health insurance product options, including HMO, PPO, EPO, high deductible plans, copay/coinsurance variations, and HRA’s/HSA’s
  • Expertise in claims adjudication, including interface with payors with or without delegation, eligibility and benefit determination, and member copay/coinsurance allowances
  • Working knowledge of electronic commerce, including EDI submission and payment of provider claims, EDI submission to payors, EFT, transmission of forms, and web portal interface for providers and members
  • Thorough HIPAA knowledge
  • Knowledge of NCQA Guidelines, URAC Accreditation and Utilization Management
  • Experience with pharmacy benefit management, disease management, care management or the pharmaceutical industry
  • Previous experience with telecommunications in a call center environment
29

Director of Customer Service Resume Examples & Samples

  • 7+ years of customer service experience
  • 2+ years of experience in a managed care setting
  • Experience in a call center, strongly preferred
  • Exceptional organizational, time management and computer skills
  • Knowledge of MSO business procedures and benefit and fee schedule interpretation
30

German Customer Service / Admin Resume Examples & Samples

  • Maintenance of product and supplier database
  • Preparing daily, weekly and monthly reports for internal departments and our international counterparts in Germany
  • Managing incoming calls and emails ensuring they are dealt with in an efficient and professional manner
  • Communicating and liaising with departments
  • Preperation of document
  • Assisting line manager and team members with ad hoc administration duties and projects
31

German Customer Service / Admin Resume Examples & Samples

  • Coordinating and liaising with departments and operating units in resolving day-to-day administrative and operational problems
  • Perpetration of documents
  • Files management and archiving
32

Customer Service Web Chat Supervisor Resume Examples & Samples

  • Assist with design sessions to enable chat tools (building rules and service levels)
  • Regularly coach team members with respect to their performance and help them reach defined service level targets
  • Responsible for the delivery of support within the defined service levels
  • Monitor agent interactions with customers to assess adherence to procedures and quality of support delivered
  • Troubleshoot customer problems, identify trends and escalate issues to Operations Manager when necessary
  • Attend training's, coaching, feedback sessions and meetings as required by the team deliverables
  • Perform adhoc tasks as required by the business to support new product launches and/or promotions
  • Experienced in mobilizing a support team in an eCommerce company
  • Experienced in leading/supervising a support team in an eCommerce company
  • Experienced in support roles for eCommerce platform
  • Experience with Sales Force Live Agent or similar technology
  • Ability to build team KPI’s for chat success measures and SLA’s
  • Comfortable with both inbound and outbound contacts via chat, email and phones
  • Excellent oral and written communication including critical reading skills
  • Ability to manage a team split across different shifts
  • Experienced in determining objectives and setting goals for the team members
  • Experienced in providing constructive feedback and monitoring progress of the team
  • Ability to chat with multiple customers simultaneously without compromising service to any individual customer
  • Ability to diagnosis problems and assess alternative solution
  • Strong decision making abilities
  • Comfortable with the basics of different personal and mobile computing technologies
  • Ability to respond to customer contacts received through email, chat, phones and social media within the defined service levels
  • Candidate should actively participate in social media activities like blogging, community development and management, social bookmarking, commenting, etc... Candidate should have knowledge in social media tools and techniques
33

E-commerce Customer Service Representitive Resume Examples & Samples

  • Main point of contact for day-to-day customer inquiries and concerns for Joie.com, CurrentElliott.com and EquipmentFR.com
  • Handle incoming customer calls and emails and communicate promptly to inquiries concerning customer orders, returns, refunds, technical help, stock search, general inquiries and more
  • Update customer service log with all incoming calls and emails and code. Distribute a monthly report with key findings
  • Process all customer returns and ensure refunds are given in a timely manner
  • Maximize cross sales opportunities in all email and phone correspondence by suggesting related products to original inquiries, as well as alternatives to sold out requests
  • Ensure efficiency in processes and share ideas to improve methods
  • Other responsibilities as needed
  • Ability to provide excellent customer service
  • Strong multi-tasking skills
  • Minimum 1 year experience in a Customer Service role
  • Fashion or retail industry experience a plus
  • Proficient in Microsoft applications (Word, Outlook, Excel, PowerPoint)
  • Microsoft GP and Magento experience a plus
  • This position’s hours will depend on the call volume and will eventually change to include Saturday hours when needed. At the time of hire, the hours will be
34

Planner Customer Service Resume Examples & Samples

  • Be responsible for providing customer service to a group of clients across instruments and implants, replenishment and investment
  • Deliver effective and efficient Customer Service, working with business partners to ensure world-class customer service levels and supply chain performance
  • Timely & Accurate order entry of sales orders
  • Expediting backorders and backlogs
  • Coordination of priority allocations to customers
  • Managing orders and maintaining customer data within the sales order system
  • Resolving sales, delivery, or technical issues promptly and accurately
  • Deliver effective and efficient Planning
  • Ensure the timely placement of PO's in support of automatic daily replenishment, planned kit requirements and supplemental order processes
  • Expedite past PO's, maintain PO dates and resolve PO discrepancies
  • Work with warehouse to manage stock queries
  • Investigate and root-cause critical supply issues and communicate and provide updates on resolution dates
  • Inventory management in line with agreed GSC targets and processes - taking actions to minimize excess inventory, including managing inventory repatriation and approving in market returns
  • Set and regularly review inventory and ROP levels
  • Drive for continuous improvements to enhance service and implement lean process improvements
  • Lead market service reviews and performance analysis with a view to improving service. Represent market supply needs & challenges within the Sales & Operations Planning process
  • Proactively manage KPI's, including LIFR, Backorder metrics and ad-hoc process improvement metrics
35

Customer Service Manager MME Resume Examples & Samples

  • The role holder will operate within the Bank’s risk and operational guidelines and is responsible for ensuring that organisational standards are maintained and that the Banks policies and procedures are adhered to throughout the CSU / CBC in order to mitigate risk
  • Knowledge of the Bank’s structures, products and services
  • Appreciation of the changing economic, social and governmental environment in the US
  • Motivated to develop skills and capabilities
  • Possess interpersonal skills
36

Customer Service Resume Examples & Samples

  • Direct liaison between the returns department, customer service, and our customers
  • Coordinate and follow up with other departments to ensure problem resolution, and work together with other Customer Service team members to promote an environment of customer satisfaction
  • Calling and emailing our customers in regards to returned items that do not fall within our return policy guidelines
  • Provide feedback with, and help to create, systems and procedures for rejected returns processes
  • Follow up on all written correspondence and escalate to Customer Service Manager as necessary
  • Process and organize returned to sender parcels
  • Keep current with all new policy and procedures
  • Type 50+ words per minute
37

MYS Ctsm Pg-customer Service Intermediate Analyst Resume Examples & Samples

  • 1 - 3 years in banking, client interaction / servicing or operations, preferably in transaction services and/or corporate banking
  • Strong customer orientation
  • Good team player
  • Working knolwdge of Microsoft office products
38

Loan Operations Customer Service Supervisor Resume Examples & Samples

  • Ensures bank and department procedures are followed and quality standards are met
  • Coordinates and directs the daily operations of a loan operations unit
  • Assigns work and determines workflow
  • Manages nonexempt staff
  • Takes necessary measures to protect the integrity of Regions in the event a loan becomes a serious credit risk and Regions has to take legal action against the borrower
  • Identifies, designs and implements process improvements to increase department efficiency
  • Has the responsibility for hiring, discipline, coaching and counseling of associates
  • Ensures staff is properly trained and adheres to policies and procedures
39

Customer Service Rep-policy Owner Services Resume Examples & Samples

  • Takes an active role in creating an environment of innovation, collaboration, transparency, accountability and trust
  • Review incoming forms and correspondence, legal documents, policyowner files and reports to proceed with appropriate processing
  • Meet the department’s production standards for measuring the quality and quantity of work processed
  • Communicate and correspond with agents or policy owner/insureds to obtain supplemental information or to explain legal requirements in accordance to company regulations, state laws, and NASD, or SEC regulations, as required
  • Refer issues involving risk to supervisor or legal for evaluation
  • Follow-up on administrative requirements
40

Coordinator, Customer Service Resume Examples & Samples

  • Act as a liaison between the customer and internal departments in order to provide feedback of trending customer facing issues and system problems
  • Provide information on product, stock availability, delivery information, and returns
  • Respond to customer inquiries and complaints in a timely manner
  • Monitor customer’s open order status to identify potential problems and provide the appropriate analyses and reporting
  • Monitor order fulfillment process including the resolution of customer issues, late deliveries, pricing issues, identifying EDI exceptions/problems, etc
  • Identify and address issues to ensure on-time delivery of customer’s orders. Work with other departments to identify improvement opportunities
  • Resolve customer claims for orders/billings discrepancies/returns and process price protection adjustments
  • Assist e-Commerce department with D2C Customer Service support
  • Other special projects/duties as required
  • Customer service-oriented attitude
  • Ability to manage multiple projects and juggling various priorities
  • Ability to work independently and be a team player
  • Computer literacy and proficient using MS Word, Excel, and Outlook preferred
  • 2-4 years of experience in customer service
  • Proficient in MS Excel, MS Outlook, Internet savvy
41

Customer Service Resume Examples & Samples

  • Basic Computer skills (in programs such as MS Word & Excel). Bilingual/Spanish
  • Strong organizational skills and ability to multitask
  • Ability to work with limited supervision and strong initiative
42

Customer Service Resume Examples & Samples

  • Answer phone throughout the day using phone scripts
  • Enter new customers into database
  • Schedule work orders and surveys
  • Make outbound calls to generate service work
  • Review, sort, and apply payments to work orders
  • Cash applications
  • Process customer refunds
  • Invoice material and billing orders
  • Enter and sell club memberships
  • Apply reoccurring monthly charges for Club Memberships
  • Resolve accounts with negative balances
  • Log and track sale information in Sales Book
  • Make collection calls
  • Submit gift orders to installation customers
  • Assistant dispatcher
  • Setup financing for customers
  • Apply finance charges to overdue accounts
  • Generate statements for accounts with outstanding balances
  • Add finance charges for credit card payments over $1000.00
  • Strong computer and typingskills
  • Normal Weekday Work Hours – 8:00AM to 5:00PM
43

Assisant Manager of Customer Service Resume Examples & Samples

  • Coaching and Staff Development
  • Understands both front and back end of eCommerce shopping
  • Holds a high aptitude for learning new technology, and is comfortable driving the learning experience and/or instructing new people
  • Ability to effectively manage time and prioritize short term tasks and responsibilities, often multi-tasking throughout shift
  • Ability to influence co-workers to follow his/her lead and example
  • Demonstrates superior stress management skills; serves as a calming influence in “crises”
  • Willing and eager learner
  • Two to five years management experience in Customer Service-related job preferably in eCommerce and/or a retail environment
  • Completed High School with some college experience or equivalent
44

Benefits Delivery & Customer Service Manager Resume Examples & Samples

  • Oversee operations of outsourced vendors including review of training materials, setup of plan/administrative technical changes, operations and project work, carrier eligibility reporting and billing, payroll files, 401k matching calculations, and all other plan operations work
  • Work closely with co-located internal HR call center as well as external vendor call centers
  • Manage internal customer service function (for escalations) and monitor/measure customer service of our outsourced benefit administration vendors to meet or exceed service standards
  • Maintain and manage toward department budget (staffing as well as vendor costs)
  • Determine/oversee implementation of required system changes for all U.S. benefits programs; both ongoing support as well as significant events, such as Annual Enrollment, to account for various changes required due to design enhancements, regulatory requirements and customer improvements; review and approve specs developed as part of changes
  • Continually work toward process improvements and efficiencies
  • Maintain an exceptional control environment
  • Build and develop a staff of 10+ professionals
  • Oversee/conduct User Acceptance testing as needed across our various administrative and other benefit vendors
  • Review various participant facing communications, making sure they are accurate and clearly understandable and appropriately reflect operational components of our plans
  • Manage administrative vendors including request for proposal processes, implementations and ongoing operations/financials to improve customer experience, operational excellence and financial results
  • Perform various reconciliations to make sure operational vendors are properly accounting for benefits they provide to our participants
  • Oversee production of various ad hoc queries to support departmental needs
  • Oversee testing of various internal websites including My Health, me@JPMC, My Rewards, etc. to determine that benefits data is properly reflected
  • Lead and project manage special projects, as needed
  • Minimum 5-7 years in corporate benefits or benefits consulting/administration
  • Must have experience working in a strategic, analytical or metric driven position
  • Superior analytical and problem-solving skills, with a high level of attention to detail
  • Strong risk management and control skills
  • Ability to multi-task, work independently, meet deadlines, and manage multiple deliverables
  • Strong verbal and written communication skills, with strong customer focus
  • Knowledge of benefit plan rules and provisions, preferably both qualified plans and healthcare/insurance
  • Solid knowledge of standard desktop applications: MS Office, Powerpoint, Excel
  • Strong project management skills with a commitment to continuous improvement
  • Managerial experience required
  • Ideal to have large firm experience (25,000 plus employees)
45

Analyst Customer Service Resume Examples & Samples

  • Ability to work with cross functional team & stakeholder management
  • Channelizing calls to alternate servicing channels
  • User journey testing of alternate channels to ensure error free environment
  • Ensure timely completion and delivery of cross functional projects
  • IVR & Alternate Channel upgradation basis understanding and customer's feedback
  • Impact analysis of Alternate Servicing Channels
  • Constant supervision to ensure smooth functioning of alternate channels and error free environment
  • Share recommendations for process improvement basis understanding of the system
  • Graduate, Min 3-4 years of customer interaction experience
  • Wing to wing knowledge of the Servicing model - Detailed understanding of Credit card operations - Strong Communication & presentation skills - Requires good knowledge of MS office , working with complex data
46

Customer Service Fulfillment Analyst, Oculus Resume Examples & Samples

  • You'll assist the Customer Service Lead in designing an effective, long- term support strategy that will deliver top-tier customer support to developers and consumers of Oculus products and services
  • You’ll collaborate with Logistics team in managing relationships with all distribution centers to uphold the standards of Oculus Customer Support. Immediate Activities
  • Oversee day to day shipping information to liaise effectively with the daily operations of Oculus Support agents
  • Monitor all distribution and fulfillment center activities critical to the time sensitive communications linked to successful final mile solutions
  • Analyze all distribution and fulfillment center data, ensure its integrity and alert the Customer Support and Logistics teams to errors or discrepancies that could disrupt operations or influence customer experience
  • Be accountable for all aspects of order processing, shipping, returns management
47

Customer Service Resume Examples & Samples

  • Customer Service Call Center experience or claim’s examining experience required whether from examining or answering calls related to claims
  • Strong math skills
  • Good analytical, organizational and decisions-making skills
  • Ability to follow policies, procedures and regulations
  • Good interpersonal and communication skills
  • Ability to work in a “team oriented” environment
  • Sitting for extended period of time, eye strain from extended use of computer, dealing with difficult/angry customers, meeting deadlines and production requirements
48

Auction Upper Block Clerk / Customer Service Resume Examples & Samples

  • Provide assistance to auctioneer with monitor operation, information verification and bid review
  • Perform other job related duties as assigned by supervisor
  • Ability to remain focused and composed in fast paced sale day environment
  • 6 months to 1 year clerical experience
  • Office and/or customer service work experience
49

Customer Service Resume Examples & Samples

  • Verify invoices for accuracy, appropriate bid amount, correct buyer information, etc
  • Resolve sales price discrepancies or refer to supervisor as appropriate
  • Offer post sale inspection (PSI) services to buyer and coordinate initiation of PIS process
  • Process 'IF' sales
  • Obtain required signatures and distribute documentation for sold vehicles
  • Effective communications, problem solving and organizational skills
  • 6 months to 1 year clerical, office and/or customer service work experience preferred
50

Customer Service / Auction Block Clerk Resume Examples & Samples

  • Verify invoices for accuracy, appropriate bid amount, correct buyer information, ect
  • Resolve sale price discrepancies or refer to supervisor where appropriate
  • Offer post-sale inspection (PSI) service to buyer and coordinate initiation of PSI process
  • Process "IF" sales
  • Record lane and Simulcast bid amounts and enter customer related data in computer system
  • Process bills of sale as required
  • Notify supervisor of customer or system issues in support of efficient resolution and continuation of sale
  • Observe all applicable safety and health procedures
  • Perform other duties as assigned by supervisor
  • Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights
  • Work with auctioneer to verify system information accurately represents vehicle
  • Verify vehicle run order to ensure appropriate vehicle is being keyed and sold
  • Operate monitor, work with auctioneer to review Simulcast bids
  • Provide arbitration and other vehicle announcements to support auctioneer
  • Pick up and distribute bills of sale to the front office, when needed
  • Notify manager or supervisor of customer issues or concerns or systems issues to ensure speedy resolution and continuation of the sale
  • Visibly demonstrate safety commitment by following all safety and health procedures
  • High School Diploma or equivalent required
  • Effective communication skills required
  • Problem-solving and organizational skills
  • Ability to remain focused and composed during fast-paced sale-day activities
  • Regularly required to stand, walk, reach, talk and hear
  • 6 months - 1 year of clerical, office, and/or customer service work experience preferred
  • Including ten-key and computer data entry
51

Customer Service Concierge Resume Examples & Samples

  • Monitors vehicle preparation and sale process and communicates with lane, department managers, market sales team, and other coordinators to ensure each vehicle crosses the auction block on sale day and ensures vehicles are re-run if necessary
  • Coordinate with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles
  • Review vehicles in sale line up, locate missing vehicles, and work with account
  • Minimum of one (1) year of experience in an office environment
  • Minimum of one (1) year of experience working in customer service
  • One (1) year of call center customer service or telemarketing
  • 1-3 years auction experience or 2-4 years dealership experience
  • Must be skilled at managing multiple projects and deadlines
  • Must be service oriented
  • Medium strength; must have the ability to lift up to 25 pounds
  • Stooping, bending, twisting, climbing stairs, pushing pulling, walking
  • Ability to sit or stand for prolonged periods of time
  • Ability to perform repetitive data entry tasks, manual dexterity
52

Customer Service Coord Resume Examples & Samples

  • Deliver end to end support including answering phone calls, responding to emails, performing order data entry, troubleshooting, service issue resolution and account information maintenance, while educating Dealers and Sales about the ExportTrader products, processes, and systems
  • A CSC must provide responsive, timely telephone and email support to Customers, Sales and other internal teams
  • He/she needs to keep the Dealer and/or Sales informed of the status of open issues and provide updates as needed
  • He/she needs to facilitate communications, as requested by Sales and work with them to identify, document and follow any exceptions to the standard process
  • 2-3 years of customer service experience or the equivalent
  • Strong communication and interaction skills (written and oral)
  • Effective and competent office management and organization skills
  • Previous experience with customer-service, account management, or Business to Business focus
  • Proven technical and internet skills and especially proficient in Microsoft Office and Outlook
  • Proven record of multi-tasking and prioritizing competing demands
  • Self-motivated , directed and detail oriented
  • A passion for high quality customer service preferred
  • College degree preferred
53

Customer Service Tools & Solutions Domain Specialist Resume Examples & Samples

  • Assists in the development of requirements, performs configuration within tool and researches issues and shares timely, accurate resolution with, or escalates to, Domain Consultant/ or Domain Manager
  • Supports implementations using project methodology in order to meet key deliverables and adheres to standardization and best practices
  • Maintains issue logs and communicates timely resolution
  • Participates in troubleshooting issues
  • Provides status for areas of responsibilities
  • Provides feedback and input to appropriate product feature sets, best practices, implementation methodologies, process documents, artifacts, and future product enhancements
  • Provides post-live date support and transitions team to ongoing
  • Conducts functional testing for client environments, enhancements and system changes
  • Participates in thecombined product / delivery team meetings representing business needs
54

Customer Service Workforce Lead Resume Examples & Samples

  • Management of Workforce Operations Managers (WOM) which will encompass coaching, leveraging team talent, providing performance feedback, development of staff
  • Technical expertise in Genesys Workforce Management software package
  • Strong leadership skills and experience managing multiple managers across several locations globally
  • Oversee day-to-day operations of each call center ensuring KPIs are being met (including SL, occupancy, AHT and adherence)
  • Works with CS Events Management team to implement operations strategies for each location
  • Assist CS Leadership with creation of budget, and ongoing management of budgets
  • Project management of local and national workstreams
  • Develop strategies to increase efficiencies within CS
  • Effectively manage resource shortage/surplus across local location and work with National Operations Team to assist across Enterprise
  • Liaison to local telephony/VoiceCom to ensure most efficient routing practices are in place
  • Liaison with Learning Support for new hire classes
  • Liaison with IE for event management, forecasting strategies, and team analytics
  • Actively integrates with offshore Workforce Operations team to provide direction and development of operational resources
  • Develop appropriate contingency plans for location and work with national team on contingency plans and actively manage plans when invoked
  • Support the business through all business continuity events including planning, communication, documentation, response, and process improvements
  • Develop and institutionalize SOPs for WOM function
  • Effectively consult and influence change on client teams by utilizing operational results to work with client teams to implement operational improvements
  • Be an active participant in the Workforce Operations Manager team to ensure efficiency and consistency across locations
55

Demandware & Customer Service Program Director Resume Examples & Samples

  • Architect, build , and optimize e-Commerce features such as internal search, product promotions, personalization, landing page templates, etc
  • Build and lead a customer service organization with strong focus on customer satisfaction and fraud prevention
  • Deep data, XML and integration experience on 3 or more e-commerce re-platforms
  • Hands On Demandware Experience
  • 3+ years of experience integrating third-party OMS, CRM and 3PLs, integrating branded content sites, and using Demandware’s NetGenesis platform to implement brand agencies’ creative designs
  • Full integration ownership, strong understanding of ERP, OMS, WMS, PLM and e-commerce systems
  • Maintenance of online and off-line (retail store) inventory
  • Architect and develop data warehouse/management system to report key KPIs and allow for executive insights
  • Oversee all software development, including content management system and e-Commerce platforms
  • Work closely with developers to build UAT and code deploys protocols
  • Identify and develop new site features and functionalities to ensure cutting edge technology and industry leadership
  • Bachelor's degree (BA/BS) in Business, Computer Science, Information Systems or related field preferred
  • 8-12 years of overall experience, with at least 3 years of experience with Demandware
  • Experience in traditional retail is a must have. This position is unique in that we want the program management to come from an individual who has worked traditional retail positions and transitioned into E-commerce
  • Ability to collaborate with internal and 3rd party technical teams to achieve desired Ecommerce website functionality
  • Able to work in a dynamic environment with proven experience working collaboratively across many functions and levels within a distributed international organization
  • Requires highly effective communication skills, both verbal and written
  • Strong independent decision making, organizational, planning and problem-solving skills
  • Strategic planning capabilities. Demonstrates ability to develop solutions to complex technical and business process problems
  • Ability to generate innovative insights from metrics analysis, communicate results effectively, and work with business partners in developing and implementing new programs to drive actionable results
  • Deep experience with Demandware is required
56

Customer Service Rep-team Resume Examples & Samples

  • Develop and maintain positive relationships with account personnel and internal partners such as sales representatives and co-workers in the customer service department to grow specific soccer and team account business and ensure adidas policies and programs are administered correctly
  • Respond to customer relation inquires received, following company polices, procedures and programs
  • Make follow up inquires on pending orders
  • Provide assistance and support to all Sales and Marketing representatives and to the management and employees of both the production facility and the distribution centre
  • Issue return authorizations as per company policies and procedures
  • Other duties as assigned by the Sales Administration Manager
  • Good organizational and time management skills
  • Fast and accurate keyboarding skills
  • SAP experience, an asset
  • College diploma or equivalent related experience
57

Customer Service Manager MME Resume Examples & Samples

  • Commercial banking knowledge
  • A record of successful accomplishment in providing consistently outstanding customer service
  • Language requirements (based on local needs)
  • Proven track record in a client focused environment
  • Proven record of delivery within challenging timescales
  • Minimum of five years proven and progressive experience in the Commercial or Corporate Banking environment
  • Stakeholder management (External & Internal)
  • Good verbal and written communication skills at all levels
  • Excellent planning, organization and time management abilities
  • Ability to be flexible, manage priorities whilst remaining calm under pressure
  • Receptive to change
  • Positive ‘can do’ attitude and an ability to take ownership of tasks through to completion
  • Drive and resilience
  • Ability to work collaboratively and independently when required
  • Ability to have difficult conversations
  • Conflict management
  • Ability and willingness to pick-up commercial banking
  • Diligence in formal written communication
58

Customer Service Exec Resume Examples & Samples

  • Ensure all opportunities for retention and cross-selling are identified and maximized
  • Strong ability to overcome objections and enthusiastically resolve customers'' concerns while consistently providing superior levels of customer service
  • Actively seek out opportunities for self-improvement, keeping up with new product trainings and process knowledge
59

Customer Service Rep Major Accounts Resume Examples & Samples

  • Excellent problem-solving, analytical and collaborative skills; Ability to synthesize data into comprehensive reports for all levels of staff
  • Minimum of 3 years experience in footwear or apparel industry. Specialty and Department Store experience a plus
  • SAP, AFS preferred
  • B.A./B.S. in business or technical area desirable
  • Experience leading change
60

Customer Service Resume Examples & Samples

  • Operate in a full service environment to resolve complex and expansive set of customer inquiries across multiple systems
  • Navigate multiple systems and service customers across platforms; which, adds complexity to the positions scope
  • Maintain detailed knowledge of a subset of product and service offerings to customers
  • Strong problem solving skills, the ability to multitask andmake quick, effective decisions
  • Must utilize exceptional judgment to solve the dispute in a manner that delights the customer while minimizing operating loss/liability through interpretation and adherence to Association rules/regulations
61

Customer Service Co-ordinator Resume Examples & Samples

  • Influence sales by negotiating prices and offering solutions to specifications, promoting features and benefits to help your team achieve their sales targets
  • Proactively build your knowledge of products and their application
  • Build, strengthen and maintain effective customer relationships (by telephone, emails and visits) gathering market and customer information which can be used to help achieve additional sales
  • Update and maintain all project, quote and customer information on CRM
  • Escalate disputes or ongoing issues to senior team members to ensure their timely and successful resolution
  • Closely liaise with other company departments to ensure customer expectations are met and exceeded in terms of quality, service and timescale
  • Regularly review the systems within your area of responsibility to identify areas for improvement opportunities
62

Customer Service Resume Examples & Samples

  • Ability to empathize, listen and create astonishing customer experiences
  • Take inbound calls from our customers with a focus on building rapport
  • Apply active listening skills, interject and paraphrase appropriately to best understand the customer’s needs and wants
  • Utilize tone/enthusiasm to provide energy into the customer interaction that will drive sales and customer satisfaction
  • Responsible for promoting sales and upsells – offer alternatives, and close sales while maintaining rapport with customers
  • Receptive to coaching and eager to implement developmental suggestions for improving performance
  • Remain highly engaged in a team environment through team chat (instant messaging) and use of email
  • Meet all key performance indicators - Contacts per Hour (CPH), Quality and Schedule Compliance
  • Maintain a quiet remote work environment free of background noise
  • Assist with other duties as assigned
  • Must have a high school diploma or GED equivalent
  • Strong PC skills to include: Internet, Microsoft Windows, Outlook and IM
  • Strong organizational, detail orientation and follow through skills
  • Computer and headset compatible with Cornerstone Brands specifications
  • Standard Analog Phone Service from a local phone company or bundled service from your internet provider
63

Customer Service Portuguese Resume Examples & Samples

  • Typically 1 year experience in a customer service role
  • Intermediate English Level
  • Solid understanding of local legal compliance isues
  • Strong teamwork skills
  • Advanced time management skills
64

Customer Service Delivery Manager Resume Examples & Samples

  • Manage 3rd party vendor(s) and take responsibility for delivery of operational metrics including Customer Satisfaction, Revenue uplift and Product Adoption
  • Define strategies and implement and manage programs of activity (sales & service) to achieve quarterly goals
  • Act as key contributor and part of Customer Services leadership team for North America delivering cohesive and coordinated customer engagement and market development strategies
  • Develop and implement best practices for your services programs ensuring our team is always up to date with the most effective advertiser solutions
  • Drive operational improvements, share best practices, and implement scalable solutions to business challenges
  • Manage capacity planning - both number and skill - to accommodate forecasted number of partner touch points
  • Proven track record of influencing and collaborating with cross-functional groups to produce meaningful results and proven ability to build strong working relationships inside and outside of Facebook
  • Execute projects involving quantitative analysis, industry research and strategy development
65

Retail Customer Service Outfitter Resume Examples & Samples

  • Handling Customer returns
  • Handling Customer exchanges
  • Running a Computerized Retail register system in a high volume environment
  • Handling Customer concerns
66

TCF Bank Loan Operations Customer Service Hiring Event Resume Examples & Samples

  • High school graduate or G.E.D
  • 9 months customer service experience
  • Demonstrated professional communication and organizational skills and ability to prioritize work
  • Basic math skills, PC Keyboarding, and Office Calculator experience
  • Health, life, and disability insurance
  • Employee stock purchase plan with 401(k) company match
  • Paid time off
  • Personal development opportunities
  • Discounted bus pass
67

Customer Service / Dialer Agent Resume Examples & Samples

  • Perform all activities related to collecting amounts due on auto loans
  • Handle approximately 100 calls daily (outbound and inbound) to borrowers
  • Provide all Gateway One Lending & Finance customers with an exceptional customer service experience, consistent with the Company’s values of honesty and integrity
  • Move from customer service calls to collections calls seamlessly, while maintaining a positive and appropriate attitude with all customers
  • Comply with Gateway One Lending & Finance’s policies, procedures and practices as well as all state and federal regulations
  • Resolve delinquent status by securing acceptable repayment arrangements
  • Offer suggestions on how to meet financial obligation and determine a plan of resolution
  • Accurately and professionally document systems with details of current contacts and subsequent results
  • Meet and/or exceed monthly collection goals
  • Call Center experience required
  • 2+ years’ collections experience preferred
  • Auto Finance experience preferred
  • Familiarity with banking and lending terminology
  • Ability to adapt to the needs, attitudes, and tones of borrowers calling for a variety of reasons in rapid succession
  • Ability to discuss and explain complicated issues regarding customer accounts, such as contract terms and payment arrangements, with customers and management
  • Ability to multitask in a high-energy and fast-paced work environment
  • Ability to maintain a positive attitude and calm demeanor when working with difficult customers
  • Flexibility to work over 40 hours, including nights and weekends when needed
  • Effective communication, negotiation, problem solving, and persuasion skills
  • Motivated and detail oriented
  • Bilingual skills preferred (not required)
68

Customer Service Rep-lien Release Resume Examples & Samples

  • Performs research to manage various reports, duplicate lien releases, reconciling general ledgers and exception items
  • Has general knowledge of the Retail DDA and savings systems
  • Process payoffs on the servicing and payoff systems, ensuring lien releases are completed accurately and timely
  • Prepares legal documents, submitting to appropriate party within designated time frames
  • Supports the Consumer Loan Collection Department by researching and analyzing problems related to loan payoffs
  • Capable of interpreting a customer’s requests and needs, redirecting calls to the appropriate area of the bank when necessary (i.e. for TCFMC or Commercial loans)
  • PC Keyboarding and Office Calculator experience needed
  • May require fluency in a foreign language
  • 12+ months customer service experience
69

Associate / Executive Customer Service Resume Examples & Samples

  • Desired- 0 - 2 years of experience in Customer Services- in a customer facing role
  • Graduate in Any Discipline
  • Proficient in English and Hindi
  • Strong Communication skills
  • Working in teams
  • Proactive approach
  • Negotiation and persuasive skills
70

MYS Ctsm JB Customer Service Manager Resume Examples & Samples

  • High-level of listening and comprehension skills
  • Able to probe for required information from customer
  • Strong in customer service skills
  • A team player with commitment and initiative, service-oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multitask
71

Tmag Customer Service Rep-montreal Contract Resume Examples & Samples

  • Ensure all order management procedures, policies and timelines are followed and enforced and proactively noting any inefficiency, challenges or issues to stakeholders. This includes timely and accurate order entry, accuracy of product information, stock availability, pricing, terms, routing and any other specialty handling services
  • Provide assistance and support to internal partners including Sales, Marketing, Account Planning, Distribution & Logistics teams relating to order processing
  • Attend and participate in any Department Meetings, Product Knowledge or Technical Training Sessions as required
  • Assist and support with key reports, special projects and sales initiatives within the customer service team
  • Experience in managing customer and internal partner relationships
72

Working Student EKA Customer Service Temp Months Resume Examples & Samples

  • Sales Order Entry (preorder, reorder, contracts, call-offs, offprice, RSM, SMU)
  • VAS- and booking-in data management (VAS= Value added service: labelling & packaging)
  • Order confirmations
  • Order book management of warehouse- and direct shipment orders (check allocation, delivery dates, prioritize orders)
  • Support the Returns & Claims Team
  • Projects (internal processes, CoE, SCM, Warehouses etc.)
  • Open minded, very good interpersonal and communication skills
  • Willing to learn and develop own skills
  • Student of Business Management / Administration
73

Customer Service Account Manager Resume Examples & Samples

  • Build and maintain effective working relationships with both Telco Partners and internal departments
  • Monitor and analyze inventory and sales data and make informed decisions and commitments as a result
  • Ensure that the interests of the business are represented during account communications
  • Work, on own initiative, to gather and disseminate information needed to make decisions and drive the business, to both internal departments and external customers
  • Hold regular Business Operations calls and Business Reviews with each Telco Partner to reach a collaborative forecast & ensure compliance to contractual Ts & Cs
  • Monitor specific Key Performance Indicators
  • Manage execution of the Order Flow Process with Telcos, from Demand Forecasting through to Delivery, to ensure optimal customer service levels are attained
  • Ensure adherence of the Telco's Contractual requirements, and work to gain a thorough understanding of Legal, VAT & Tax Compliance requirements
  • Identify account process improvement opportunities, with functional experts, and present them to senior management with recommendations
  • Lead & facilitate forums to represent the Telco's demand requirements/strategies to senior internal stakeholders
  • Understand the Telco's entire supply chain model
  • Bachelor degree in Business, Maths or Engineering ideally. Candidates from a Finance background will also be considered
  • 3-5 years experience in the field of Operations & Supply Chain, preferably in the FMCG/Electronics industry
  • Post graduate qualification in CPIM, IBF, CIMA or CAT would be an advantage
  • Knowledge of ERP systems / SAP knowledge with strong analytical skills
  • Prior experience in product planning, production control, inventory management, or production/manufacturing operations
74

RBG Regional Customer Service Manager Resume Examples & Samples

  • Takes a visible role in the operational and sales activities of all branches within the region
  • Works with branch CSMs to balance operational controls and customer service in order to minimize risk to the Bank
  • Manages and tracks the potential operating losses and operating losses for the region. Reviews operating loss charge-offs. Identifies loss trends and provides training as appropriate
  • Assists Regional Manager in planning process of region's budget/goals
  • Participates on committees, task force, etc
  • 3+ years as a Customer Service Manager
  • Written and verbal communication skills
75

Customer Service Manager BB Resume Examples & Samples

  • Against an increasing competitive backdrop, the Business Banking segment of CMB seeks to grow value, through the acquisition of quality customers, retention of quality customers and by improving the average return per customer. It is known that customers who generate international product income streams are more valuable to the bank
  • The Group has a strategic objective to be the ‘Leading International Business’ which builds on our global network, recognizes the increasing globalization of the world’s economy and the increased value of international customers. Our group capabilities, coupled with our understanding of local markets and cultures worldwide, help us deliver innovative solutions to our clients
  • In conjunction with the RM, the jobholder will be expected to ensure the maintenance of a business culture in the Area
76

CIB Ops-customer Service Custody Resume Examples & Samples

  • Oral & Written Communication both in Japanese and English
  • Ablity to follow guidlines
  • Ablity to handle multi tasks
  • Judgment & reasoning skills
  • Change menagement/Project management
  • Global Custody business
  • Trust Bank Operations
  • Asset Management back office
  • Business level of oral & written communication both in Japanese and English is required
77

Claims / Customer Service Resume Examples & Samples

  • Processing of customer claims
  • Making sure all claims are processed in compliance with regulation
  • Administration duties in regard to claims
  • Manager customer communications
  • Develop and maintain excellent relationships both internally and with customers
  • You must have native level French
  • Be able to meet targets
  • Be able to work in a team environment
  • Proven experience in a similar position
78

Customer Service Temp Opportunites Resume Examples & Samples

  • Provide excellent end to end customer service to own account(s)
  • Develop strong relationships in order to provide excellent service delivery to account managers and customers
  • Work with sales managers and customer to generate additional business opportunities
  • Display a positive attitude and use knowledge to support customer satisfaction & offer alternative solutions. (eg switch selling, next day delivery, suitable bookings etc). Own the customer contact and ensure conclusion reached to mutual benefit
  • Adhere to all internal SLA’s
  • GCSE or equivalent level of education – Maths and English
  • Excellent organizational, planning & communication skills
79

Analyst Mfg Customer Service Resume Examples & Samples

  • Communications
  • Facilities
  • General
80

Team Leader Customer Service Resume Examples & Samples

  • Assist and coach direct reports in resolving complex or high priority service issues, or respond to and resolve such issues directly, as necessary
  • Manage direct report workload and provide guidance in prioritizing work to meet or exceed all accuracy, transaction processing, and call quality metrics and standards
  • Participate in and provide subject matter expertise on cross-functional projects and/or process improvement teams that have implications to the customer service area
  • 2+ years direct or indirect leadership experience (i.e. such as coaching)
  • Strong working knowledge of customer service processes and policies
  • Strong organizational, motivational and communication skills, including the ability to explain complex issues in a clear understandable manner
  • The ability to effectively multi task is a huge plus
81

Customer Service Knowledge Specialist Resume Examples & Samples

  • Answer and process incoming calls, emails and correspondence from CSRs in a supportive, empowering and innovative manner, meeting all Service Level Agreement (SLA) expectations
  • Refers Tier I representative through the appropriate escalations to CSR II or leadership as necessary when additional assistance is required for resolution
  • Use judgment to find creative solutions to assist the CSR in providing resolution to customer issues that fall outside the normal guidelines
  • Ability to accept increased decision making authority in creating solutions for customers while supporting the CSR
  • Identify trends in knowledge gaps and lift those up to leadership to provide additional education or content to support the Call Center
  • Gather, aggregate, organize and publish content required to support the various platforms within the customer service organization
  • Coordinate efforts of multiple content contributors to ensure content is accurate and updated as appropriate
  • Work autonomously to resolve the majority of customer issues without management intervention
  • Work with all call center staff in a professional & collaborative manner
  • Meet Key Performance Indicator (KPI) expectations (Productivity and Quality)
  • Ability to act as a role model and subject matter expert on systems, processes, policies and procedures
  • Ability to establish a relationship with CSRs to create magical service recovery and customer retention
  • Proficient with multi-tasking, prioritizing and managing time effectively
  • Ability to work independently with a high degree of accuracy – natural self-starter
82

Customer Service Rep-madison Ave & nd Street Branch Resume Examples & Samples

  • Promptly and effectively resolve moderately complex product or service issues by clarifying the customer’s complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem
  • Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
  • Perform follow-up and research tasks to ensure problem resolution
  • Proactively educate customers on using available access channels (i.e. ATM, Online and Telephone Banking) and act as the subject matter expert for the branch
  • Contributes to team effort achieve branch scorecard goals by accomplishing related results as needed
  • Ability to clearly communicate both verbally and in writing
  • Strong listening and interpersonal skills
  • Proven detail orientation and problem solving skills
83

Customer Service Coordinators Resume Examples & Samples

  • Investigating and resolving order exceptions
  • Monitor orders through the system to ensure full delivery of parts to the dealer network
  • Support new and existing processes to improve customer service levels
  • Maintaining high velocity related to order-to-delivery time
  • Support call centre operations by answering inbound dealer calls and responding to CRM ticketing requests within required service levels
  • Maintaining relationships with dealers and work with customers and internal departments to resolve queries by adhering to established processes
  • Manage new parts order information to meet customer requirements
  • Assist with order delivery, expediting and invoicing
  • Assist with the dealer claims process
84

Customer Service Resume Examples & Samples

  • Some college-level courses
  • Proven analytical skills with strong knowledge of MS Excel
  • Experience with Avaya Supervisor data and Contact Center management databases
  • Contact Center background in order to support a variety of other areas as needed
  • Excellent writing and editing skills
  • Capacity planning and forecasting experience to determine department needs based on all work interactions (phone non-phone) and shrinkage (unavailable staff)
  • Strong experience in generating reports HTML experience is a plus
85

Director of Customer Service Resume Examples & Samples

  • Maintaining a dynamic and flexible staffing structure, that includes a work-from-home force, which allows for consistent achievement of all service KPIs
  • Provide thought leadership on all areas of customer service, and drive innovation within the department
  • Develop strategies and evolving tactics to provide best-in-class service to consumers regardless of the contact channel
  • Build appropriate real-time feedback loops to all brands to maximize the organizational benefits from listening to the voice of the customer
  • Continual reevaluation of department systems, processes, and procedures to ensure that department consistently operates at peak efficiency
  • Fully accountable for end-use retail consumer satisfaction, and provides PVH Corp. with an escalation backstop of consumer issues regardless of purchase channel
  • Develops department budget and meets all budgetary guidelines
  • Communicate internally with Regional and District Managers; Store Managers; CSR’s; Division Merchants and Presidents; Human Resources, and IT Departments
  • Communicate externally with 3rd Party Ecommerce Support Providers (short term), Wholesale Vendor Partners, Insurance Carriers, Customers, Survey, Email Management and Gift Card Vendors
  • Responsible for direct supervision and development of the Customer Service Managerand indirectly managing a team of Customer Service Supervisors and Representatives
  • Responsible for the creation and management of the Retail Customer Service Department P&L
  • 7-10 years of Retail Call Center Management experience with ecommerce & brick and mortar support background - director level or above experience preferred
  • Bachelor’s Degree or equivalent
  • Candidate must have strong project management skills with the ability to think strategically & implement tactically
  • Ability to work in fluid environment with changing priorities. Ability to meet deadlines with frequent changes to projects
  • Must be able to stay current on industry best-practices and make recommendations to Company management accordingly
  • Ability to interpret data, draft reports/presentations, and make actionable recommendations
  • Must have the ability to work with multiple cross-functional partners to ensure that customer satisfaction is paramount
  • Ability to handle multiple tasks/projects with adherence to deadlines
  • Detail-oriented/innovative traits necessary
  • Must be flexible to adapt to changing trends of business and projects. Find new ways to streamline information gathering from all brands to better respond to customer needs
  • Sound business judgment and decision making abilities as it relates to providing best-in-class customer service
86

Customer Service Manager Medical Resume Examples & Samples

  • Coordinate and oversee the Medical Information processes for Assigned affiliates
  • Serves as a leader by directing the team and ensuring the team successfully applies the customer interaction strategy to each interaction
  • Coordinate staff recruitment including writing vacancy advertisements and liaising with HR staff
  • Recruit, manage and develop people effectively to deliver exceptional value to internal and external customers
  • Lead and implement process improvement projects and optimisation opportunities related to medical information processes
  • Monitor random calls to improve quality, minimize errors and track operative performance
87

Customer Service Manager, Mlo Resume Examples & Samples

  • Requires requires a high school degree or equivalent and 3+ years of branch operations experience including supervisory responsibilities in a bank setting
  • An equivalent combination of education and experience may meet qualification. Basic knowledge of Branch products and branch operations procedures
  • Ability to handle branch staffing and operations issues
  • Must have good communication skills, both verbal and written
88

Team Leader Customer Service Resume Examples & Samples

  • Support and work together with Customer Service Administrators and Manager CS
  • Work with team to develop strong relationships with sales, logistics and other departments
  • Liaise with all areas of the business to identify stock/order status and ensure the quality of information provided to all dual brand accounts is 100% accurate all the time
  • Present information for review at any business meetings undertaken
  • Work with other team leader and manager to improve supply chain efficiencies
  • Minimize overdue orders through regular review of order book with sales managers, customers and team members
  • Develop and maintain excellent customer focus by identifying and addressing day to day operational issues
  • Hold regular individual reviews, training initiatives an regular team meetings
  • Ensure appropriate representation of the team both internally and externally
  • Ensure team competency of SAP and other systems
  • Achieve all relevant departmental KPIs
  • Motivate and lead
  • Microsoft Office (Outlook, Word, Excel, Powerpoint) – advanced knowledge
  • Native Dutch speaker
  • Relevant academic background in the field of Operations, supply chain or CS
  • Functional 4 years in a CS role
  • Leadership 2 years experience
  • Industry sporting goods, FMCG, fashion
  • Exposure sports
89

Customer Service Delivery Manager Stage Resume Examples & Samples

  • LI-AR3
  • Contribute and support services sales
  • Apply Service Delivery Process and Models
  • Create a productive work environment for own organization
  • Drive Performance Management (Process)
  • Conduct Resource Management
  • Manage unit finance
90

Customer Service Home Equity Fulfillment Resume Examples & Samples

  • Excellent phone and customer service skills
  • Ability to work in fast paced work environment
  • Working knowledge of computer systems
  • Able to adapt and embrace change
  • Manage challenging situations
91

Customer Service / Gift Wrap Resume Examples & Samples

  • Assisting with customer carry-out
  • Processing merchandise for movement - returns to vendor, transfers to other locations, salvage
  • Greeting all customers in a friendly manner
92

Dept Mgr Customer Service / Frontline Resume Examples & Samples

  • Ensures department is fully stocked, and merchandise is attractively displayed; to include effective signing, accurate price marking, fact tags, etc. Adheres to corporate Visual Merchandising standards. Coordinates stock replenishment with backroom and procurement personnel
  • Acts as stock replenishment expert. Ensures stock replenishment program for responsible departments is effectively executed
  • Establishes and implements an effective customer relations program. Ensures service provided meets or exceeds NES standards and customer expectations
  • Reviews department(s) merchandise stock structure, makes recommendations and provides information to Store Divisional Managers, Buyers, etc. regarding merchandise in-stock position, stock assortment, product saleability, local demand trends and requirements, etc
  • Reviews daily sales reports. Recommends/initiates markdowns, as necessary. Provides input to Store Divisional Managers/Store Managers regarding departmental promotions, sales goals and budgets
  • Coordinates and implements departmental promotions and sales events with store operations, visual merchandising, and merchandise procurement associates. Provides post-promotion feedback to Buyers, Store Manager, etc
  • Keeps current regarding industry/market trends for assigned departments. Conducts comparisons with other retailers to benchmark business practices. Implements "best practices" as feasible
  • Carries out policy of courtesy and service, recognizing the importance of genuine, obvious and active attention required in a retail organization. Exercises tact, good manners, and courtesy when serving and assisting customers and fellow associates in the performance of duties. Actively seeks to become knowledgeable concerning store policies and services offered in order to effectively carry out the requirements of this position. Responds to inquiries and provides assistance in a prompt and friendly manner
  • 3 YEARS GENERAL EXPERIENCE: Experience which was gained in administrative, clerical, retail sales or other related work which enabled the applicant to gain knowledge of selling floor operation practices and procedures; skill in dealing with others in person-to-person work relationships; and the ability to exercise mature judgment
93

Customer Service Benefits Analyst Resume Examples & Samples

  • Respond to escalated cases (healthcare, insurance and 401K) from internal sources such as Office of the Chairman, HR Business Partners, and AccessHR, as well as other external call centers, responding to customers and performing root cause analysis as needed; provide feedback to Benefits Administration units for system changes required
  • Provide support to AccessHR for benefit calls, death claim processing, benefit payroll issues, etc. on an as needed basis
  • Assist in monitoring call quality across vendors to make sure proper information is provided and the customer experience occurs as intended
  • Gather requested information for subpoenas and other legal requests, when needed
  • Assist with ongoing dependent verifications, which request/review supporting documentation for new dependents added to benefits during the year, and processing of medical coverage in accordance with Qualified Medical Child Support Orders received (QMSCOs) on an as needed basis
  • Take part in special projects as needed
  • Minimum 3-5 years in corporate benefits or benefits consulting/administration
  • Must have experience working in an analytical or metric driven position
  • Ability to maintain a positive demeanor so as to assist customers who have escalated concerns
  • Knowledge of benefit plan rules and provisions
  • Solid knowledge of standard desktop applications: MS Office, Word, Excel
94

Cbps Customer Service Supervisor Resume Examples & Samples

  • Management of the assigned back-end process
  • Accurate and timely processing of transactions at all times
  • Consistent and timely resolution of exceptions
  • Regular Review of MIS
  • Satisfactory Customer Management
  • Team Audit Readiness at all times
  • Process streamlining to improve quality and reduce cost
  • Streamline processes to reduce overtime and rework from errors
  • Ensure proper staffing to reduce unnecessary overtime and fallouts
  • Background on Credit Cards and Bank processes
  • Good communication and writing skills
  • Strong Leadership skills
  • Multitasking skills
  • Knowledge of Microsoft office (Excel, Word and Powerpoint)
  • Previous supervisory and work experience with Credit Cards and/or Bank business
95

Team Leader Customer Service Resume Examples & Samples

  • Supervisor Login to take escalation calls
  • Real time monitoring of calls and floor management
  • To develop the team to ensure delivery of a consistently superior customer experience by highly knowledgeable and customer-focused agents and to act as the communication conduct between Frontliners and Management
  • To offer creative solutions. Delivery of team sales, service level components, quality and productivity targets & indicators
  • People Management, including all HR related issues, as well as staff development. Operational Management: Managing the floor, adherence to schedule. Responsible for conducting appraisals, confirmations, promotions and terminations
  • Manage Unscheds and Leaves data along with attrition for the Team
  • Calibration with the quality team to plug the gaps for common errors
  • MIS /data requirements ( Project/s ) :Make sure that all the pending issues taken to closure related to Projects with coordination from Quality and other stake holders, daily status to be published
  • Manage weekly Roster for the team /TLs
  • Improve Quality :Ensure Quality Targets are maintained for the team on a daily basis/ Analysis of daily reports on productivity/Quality. Call Monitoring / barge in for the team members
  • To sensitize the team towards identifying and flagging EWS cases & take accountability of escalations if any
  • 5 years or more experience in a Customer Facing Role
96

Finnish Customer Service Resume Examples & Samples

  • Dealing with Customer Service enquiries by phone on a high volume basis, as well as via email
  • Being responsible for correspondance between direct customers and the business
  • Taking product orders over the phone and communicating the shipping times
  • Liaising with internal departments - sales, distribution etc
  • Maintaining a high level of Customer Service, focusing on customer feedback
  • Relevant experience in a Customer facing envionment
  • Native level Finnish and English
  • An enthusiastic and professional approach to dealing with customer queries
  • A positive attitude towards customer complaints
  • A proactive communicator
97

Process Leader, Customer Service Cus Z Resume Examples & Samples

  • Manage the day to day activities of the PPSC to ensure all customer needs are met and that enrollment periods are conducted to provide excellent customer experience
  • Identify and implement process improvements and training initiatives
  • Prepare and distribute weekly, monthly and ad hoc reports and analyze and interpret data captured in current reports
  • Monitor and maintain enrollment materials, forms, and customer communications to ensure compliance with company policies and procedures
  • Ensure performance metrics are met by monitoring service level, scheduling staff, and managing inbound and outbound call activities
  • Develop and deliver training for new PPSC companies
  • Handle complex issues that require deviation from standard procedures
  • Administrative duties including staffing, management of time off, coaching and quality review
  • High energy individual with a passion for the customer
  • Engaging leader who thrives in fast paced environments
  • Proven skills in providing coaching and feedback to influence positive change in team members
  • Excellent written and verbal skills, organizational and time management skills
  • Strong critical thinking and analytical skills, with an ability to identify trends and issues effectively
  • Change management skills, including the ability to handle multiple tasks and changing priorities
  • College degree or equivalent work experience preferred
  • Series 6,63, and 50 state life and health license will be required within 6 months. Note: Prudential will cover fees for employees who do not have these qualifications at time of hire
98

Customer Service Resume Examples & Samples

  • Intermediate proficiency in written and verbal communications
  • Ability to work in a fast paced work environment
  • Dependable, results driven and achievement focused
99

Customer Service Rep Hours Resume Examples & Samples

  • Customer Service Representatives resolve issues accurately and timely, by using their diverse knowledge of Field Service Center Departments and Branch functions
  • Educates candidates about the various self service options via the websites and Interactive Voice Response (IVR)
  • 1+ years Call center experience
  • Knowledge of Microsoft Office Suite applications, with ability to learn other applications easily
  • Ability to enter data. Use of call center telephone/email application or other office equipment
  • Ability to demonstrate attendance. Ability to sequence, follow directions
100

Senior Representative Maintenance Customer Service Resume Examples & Samples

  • Ensure daily productivity metrics for customer complaint resolution within TAT & accuracy
  • Manage Reward program activity as per defined SLA & in liaising with Product Manager
  • Other duties as desired
  • VLS program creation & updations
  • Minimum work experience of 2 years with mandatory experience
101

Customer Service Experience & Ecr Liason West Palm Beach Resume Examples & Samples

  • Provides customer service leadership with regard to all facets of process and operations
  • Plans, develops, and implements solutions driven by root cause analysis for long term customer experience enhancement
  • Sets standards of performance for all levels of the customer experience
  • Ensures all operating departments are aligned in execution of escalation procedures and process improvements
  • Ability to leverage data to inform the customer experience with an eye towards process improvement change
  • Inform SVP of fix investment priorities through data driven root cause analysis
  • Customer ombudsman that will both help expedite individual customer escalations, but funnel back information on source of original error for long term solution
  • Individual will be strong dotted line report into division care customer experience organization and will bring region issues and needs to care team
  • Strong PMO skills/six sigma mentality to process
  • Strong analytics and business case development skills to help prioritize efforts
  • Strong understanding of how our current fulfillment order flow chain works
  • Collaborative work style with ability to manage up-down-lateral
  • Education Level-Bachelors Degree or Equivalent preferred
102

Customer Service & Collections Representative One Main Financial Resume Examples & Samples

  • Consult with customers about their financial and personal objectives and offer loan solutions to help them achieve their goals
  • Effectively identify customer credit needs and provide appropriate loan solutions
  • Provide exceptional service to ensure customer satisfaction and a continued relationship with OneMain Financial
  • Work as an individual contributor and as part of a team to achieve business/organizational goals
  • Work directly with customers through the entire lending cycle from loan application to loan closing
  • Ensure that all lending documents and processes are completed per internal policies /processes
  • Manage collection activities including processing payments and consulting with customers on loan payments for past due accounts
  • Willingness to work flexible hours which may include some early evenings and some Saturday hours
103

Customer Service Contracts Manager Resume Examples & Samples

  • Management of customer contract performance and achievement of the operating plan relating to daily shipments, revenue and cash
  • Maintaining Customer Satisfaction and providing value to the business
  • Demonstrated expertise in Customer Relationship Management
  • Reviewing and assessing repair site contracts and proposals in regard to profit potential, possible Company risk factors, and special problem areas and providing recommendations for accomplishment of strategic goals and objectives
  • Establishing and maintaining appropriate contract management standards, controls and reporting methods
  • Meeting operating goals for cash flow, accounts receivable and operating income through best in class execution of daily business, contracts management and building proactive customer relationships
  • Coordination of the satisfactory resolution of major customer issues
  • Development of improved contract administration procedures and problem resolution techniques
  • Ensuring customer order integrity through diligent use and periodic audits of orders processed and the ERP (SAP) system
  • Manage on-time delivery of customer deliverables and on-time delivery statistics
  • Proactively monitoring potential business risks and mitigation strategies
  • Assure compliance with all UTC and Government applicable procedures, regulations and legal requirements including FAR/DFARS and International Traffic in Arms Regulations (ITAR)
  • Strategic Planning
104

T Ma G Customer Service Rep Montreal Resume Examples & Samples

  • Manage & review order book KPI’s and transactional activities to improve business standards, service levels and financial results
  • Process, coordinate and investigate Account shipment claims or return requests received via phone, fax, mail or otherwise following existing Company policies, procedures and programs
  • Support the CS Manager with staff evaluations, team decisions when necessary
  • Provide assistance and support to all brands as deemed necessary by the Customer Service Manager
  • Proficiency in MS Excel, MS Word, MS Outlook, MS PowerPoint
105

Customer Service Business Analyst Resume Examples & Samples

  • Under general supervision, provides contract administration and customer service to travel agencies and hotels worldwide and oversees collections processes
  • Performs contract analysis, quality controls of documentation, system setups, manual billing, portfolio preparation, invoicing, payment process, reporting, and validates accuracy of billing calculations performed by the system
  • Creates new accounts, provides system access, order placement and product advocacy
  • Acts as the main point of contact to customers and account teams to address questions related to billing, order placement and customer services issues providing assistance via phone or e-mail
  • Fluent English and German language (oral and written) is required
  • Basic Accounting skills or back office background
  • Computer software skills: MS Office. Advanced use of Excel required
  • Effective communications skills
  • Strong customer service manners
  • Excellent follow up skills
  • Ability to multitask and with tight deadlines
  • Access, SAP, Siebel and SharePoint system knowledge
  • Italian and French (written and verbal advanced or above level) would be considered a plus
106

Cbps Best Buy Customer Service Unit Manager Resume Examples & Samples

  • Analytical ability
  • Ability to make sound management
  • Effective time and stress management
  • Self-motivated and can work with minimal supervision
  • Flexible leadership style
  • Strategic management thinking
  • Effective crisis management skills and adaptable in resolving conflicts
  • Open for C-10 only
107

Customer Service Manager Belk Operations Resume Examples & Samples

  • GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law
  • The Customer Service Manager for Belk Operations is responsible for managing a team of nonexempt Customer Service representatives, providing coaching and development. Full supervisory responsibilities, contributing to the motivation/development of team through professional leadership. Nature of impact is direct impact by ensuring the quality of the task/services/information provided by self and others and area f impact is primarily on own team
  • Bachelor’s degree or High School Diploma/GED or a minimum of 2 year experience in a financial services, collection, operations or customer service setting
  • Must be able to work Tuesday - Saturday 11am - 8pm, with additional mornings, nights, weekend, and holiday shifts as business needs require
108

Customer Service Operator Fixed Term Resume Examples & Samples

  • Ottima capacità di problem solving
  • Ottima capacità di lavorare in team
  • Buona conoscenza della lingua inglese
109

Customer Service Team Member Resume Examples & Samples

  • 2-3 year's of customer or account management experience
  • Demonstrated knowledge of principles and processes for providing customer service
  • Demonstrated computer skills
  • Demonstrated knowledge of the medical implant industry and hospital customer base
110

Customer Service With German Resume Examples & Samples

  • You will be part of a multinational team and fully trained up before you start working in the role
  • You will be assigned to a specific market and help customer
  • You will strive to exceed customer service expectations
  • People relationship building skills
  • Troubleshooting skills
  • 2-3 years' work experience in a Customer Service or Technical Support role ideally within an international company
111

CO OP Business Analyst Trading & Customer Service Resume Examples & Samples

  • Prepare reports and analyze customer and industry data for trends and performance
  • Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs
  • Analyze data and reporting solutions to understand business impact, correlations/discrepancies, and to propose changes/alternate solutions
  • Build reporting solutions based on both existing and new requirements, prototypes, models and delivery methods
  • Develop programs or queries to retrieve and analyze data for projects, program, or reports
  • Perform ad hoc analytical requests and research projects for internal parties that would include special projects as assigned by management
  • Conduct research and analysis on patterns of information technology and effectiveness of products and services
  • Interact with management at all levels across the business with project plans in achieving key business objectives
  • Develop high quality presentations, documentation, and analytical materials for senior management and field teams
  • Participate in the client experience through development, website enhancements and process improvements
  • Independent, creative and strategic thinker with strong decision-making, conceptual and influencing skills
  • Possess a high level of computer literacy and aptitude to employ technology in order to improve productivity
  • Experience working with multiple departments and vendors
  • Excellent interpersonal skills, abilities to participate in a team environment and work with associates at all levels
  • Sound knowledge of brokerage operations : front, middle and back office
  • Excellent knowledge of Microsoft Office products
  • Solid VBA skills a definite asset
  • MS Word, Excel, Access, PowerPoint and Project; Lotus Notes and MS Outlook
112

Retail Customer Service Manager Resume Examples & Samples

  • Customer Satisfaction Superior service Knowledgeable
  • Supervise Employees Interaction with all employees daily
  • Monitoring Front End Activities Reviewing, advising and consulting with all front end employees
  • MOD Communicates with entire store to maintain daily operations
  • Extensive Knowledge of JDA Allows precise monitoring of merchandise purchases and returns
  • Scheduling Insure smooth operation of store by providing adequate front end support
  • ISP Receives, locates, identify and processes to expedite customers purchases
  • Yantra-Provides additional access to merchandise which will blanket the entire shopping experience. Extensive AS400 Knowledge- Will enable outfitter to assist the customer in locating, pricing, purchasing, returning merchandise. Kronos- Assures accurate record keeping and payment of employees as well as helping to stay with a designated budget for the department
  • Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
113

Customer Service Liaison Representative Resume Examples & Samples

  • Prior data entry experience
  • Pleasant phone voice
  • Ability to take messages and transfer calls
114

Customer Service / Cash Office Supervisor Resume Examples & Samples

  • Own the Online Order Pickup process and customer experience
  • Partner with the store fulfillment team to keep the pick-up location organized and
  • Floor coverage flexibility & dependability with schedules including nights and
  • Enjoy meeting and interacting with customers; demonstrates an energetic and
115

Operations Customer Service Resume Examples & Samples

  • Having attention to details
  • Having good coordination skill
  • Strong proactive skill
116

Ciifinancial Servicing Customer Service Rep Resume Examples & Samples

  • 1-2 years of prior call center experience
  • Bilingual (Spanish and English) a plus
  • Excellent phone, verbal, and interpersonal skills required
117

Citifinancial Servicing Customer Service Rep Resume Examples & Samples

  • HS Diploma or equivalent required
  • Perform all activities in a manner which promotes and preserves customer goodwill while utilizing effective skills in problem solving, influencing and communicating
  • Familiarity with company used personal computers, common hardware/software, fax/copier, telephone, calculator and other commonly used office equipment
  • Ability to interact and communiate effectiely by phone or in person with a variely of
118

Citifinancial Servicing Customer Service Manager Resume Examples & Samples

  • Bachelors degree or 2 - 3 years Supervisory experience preferred, preferably in a Call Center environment
  • 3 - 5 years direct Customer Service experience, preferably in a financial call center environment
  • Ability to handle and resolve difficult situations involving disputes / complaints on customer inquiries and / or accounts
  • Proven record showing good judgment in handling customer complaints escalated to an Executive Management level
  • Proven record assessing employee performance and taking appropriate measures to improve performance
  • Experience in making business decisions within company policy and/or assigned approval limits
  • Ability to effectively communicate with all levels of employees. management and customers
  • Demonstrates strong, effective verbal, written and listening skills
  • Possesses professional telephone skills and manners
  • Demonstrates strong leadership qualities
  • Proven record exhibiting abilities to train and motivate staff
119

Customer Service Account Manager Resume Examples & Samples

  • Process sales orders and forecasts received from customers through the SAP system to initiate the manufacturing process and meet customer requirements
  • Manage projects with customers on products and services in order to drive improvements and create value for the business
  • Liaise with Customers, Vendor Schedulers, Production Planners, Operations and Quality Assurance in order to deliver customer's requirements
  • Excellent PC skills and Excel spread sheet experience
  • Business proficiency in English and an additional European language would be an advantage
  • Organised and methodical with the ability to work in a controlled and structured way
  • University Diploma/Degree in a business orientated discipline preferred
120

Customer Service Knowledge Systems Supervisor Resume Examples & Samples

  • Motivate and supervise Knowledge Specialist team to exceed both individual and department goals
  • Coordinate effective knowledge sharing and creation activities within Customer Service and impacted internal partners
  • Manage processes, systems and reporting techniques for effective knowledge creation, storage and sharing
  • Identify and solicit opportunities for knowledge sharing across the organization
  • Monitor and report on the effectiveness of knowledge sharing activities to leadership
  • Maintain communication plan to ensure delivery of in the moment customer facing impacts
  • Review, analyze, and interpret data in order to uncover trends and provide feedback to Knowledge Specialist Representatives and the management team
  • Manage individual performance of Knowledge Specialist Representatives in real-time and during regular 1 on 1 meetings
  • Develop individual & team goals and implement plan to carry out objectives
  • 3+ years of Supervisory experience, preferably in a content management/communication environment
  • Knowledge of best practices within the knowledge management industry, Knowledge-Centered Support (KCS) experience preferred
  • Proven experience in content development/writing
  • Excellent organization and planning skills
  • Experience with HTML, CSS and JavaScript preferred
  • Proven leadership skills with ability to motivate, mentor and coach
  • Collaborative leadership skills
  • Understands balance of individual, department, organization and customer needs
121

Customer Service Resume Examples & Samples

  • Completion of College-level courses
  • Strong experience in generating reports
  • Exceptional writing and editing skills to report actionable insights uncovered from in-depth data analysis
  • Capacity planning and forecasting experience
  • Solid time management skills
  • HTML experience
  • Contact Center background
122

DLS Customer Service Rep Resume Examples & Samples

  • Provides information on loans as requested including application status, funding information and documentation requirements. Initiates requests for research for internal/external customer requests
  • Provides information on bank programs as requested by the internal/external customers
  • Follows bank policies and procedures to ensure confidentiality of customer records
  • Meets service level guidelines and production standards based on documented performance criteria for grade level and shift worked. Standard measurements including, but are not limited to, service delivery, calls per hour, schedule adherence, and attendance and punctuality. Calls are monitored and feedback provided according to established expectations and guidelines
  • Participates in training classes as needed
  • Completes other miscellaneous work
  • Works extensively on the telephone
  • Performs other duties as assigned or required
  • High school diploma or equivalent combination of education and experience
  • One to two years of customer service or retail experience
  • Basic PC knowledge - Windows 95, word, excel
  • Data entry skills (typing alpha and numeric required)
  • Professionalism necessary for public contact position
123

Customer Service Shift Lead Resume Examples & Samples

  • Train and develop newly hired Customer service representatives
  • Answer inbound telephone calls and providing excellent customer support
  • Respond to customer questions and comments via phone, email, and live chat with speed and professionalism
  • Handle escalated customer calls, emails, and chats as needed
  • 1+ years team leadership experience
  • Experience with Microsoft Word and Excel
124

Data Entry / Customer Service Resume Examples & Samples

  • Update essential billing related documents to their corresponding loan accounts
  • Create bill documents as a result of verbal confirmation with Agents/ Carriers
  • Review account billing/payment history
  • Make outbound phone calls to request and/or clarify billing info, also to reconcile problematic payment issues, and document all calls accordingly
  • Determine, based upon acceptable criteria, whether or not a bill should be paid
  • Learn and practice client specific rules as they relate to bill processing
  • Present payments to be made for client disbursal
  • Identify duplicate billing items as well as overlapping/conflicting insurance policy info and correct accordingly
  • Log all activity onto corresponding accounts for record-keeping purposes
  • Meet quality & rate of work standards as defined by management
  • Create new Payees as necessary
  • 1-3 years Accounts Payable experience preferred
  • Insurance experience is a plus, Property & Casualty experience preferred
  • MS Office Suite experience
  • Ability to communicate effectively via phone and email
  • Proven ability to adapt well to change
  • Ability to learn and perform in a fast-paced environment
125

Customer Service Offier Resume Examples & Samples

  • At least 2 years CPO experience
  • Fluent in spoken English and major local language
  • Strong in organizing training and able to motivate staff to deliver superior customer services
126

Regional Customer Service Manager Resume Examples & Samples

  • Trains and coaches CSMs and ACSMs in the ORS sales management process. Leads the Branch CSMs in developing realistic strategies and goal setting that aligns with the branch, region, and company objectives
  • Possesses a strong working knowledge of Bank products and services, reporting, policy and procedure, and RBG special programs
  • Reviews, recommends, and implements modifications to current operating procedures to increase overall efficiencies in the branch, region, and bank
  • Performs or reviews semi-annual audits of branch operations and makes recommendations to improve noted deficiencies
  • Monitors and ensures that compliance standards determined by senior management are met by use of established audits/reviews and follow-up
  • Associate's degree or equivalent combination of education and experience
  • Knowledge of the bank products and services
  • Analytical and research skills
127

SVP Customer Service Group Manager Resume Examples & Samples

  • BS / BA degree or equivalent combination of education / experience Senior level experience in a related role with commensurate people management experience
  • Experience in servicing Small Business customers, preferably in a credit card servicing environment
  • Ability to accomplish work through influence / relationships
  • Ability to work in ambiguous situations to deliver results
  • High degree of individual initiative / self motivation
128

Team Lead-vans Customer Service Resume Examples & Samples

  • Assist the Customer Service Representatives with problem solving and decision making
  • Escalate issues to other departments as needed and follow up appropriately
  • Take overflow calls and escalated calls as needed
  • Monitor order base flow by monitoring blocked order queues, such as accelerator and decision manager
  • Assist management in training (new hire and refresher) related to order management and product knowledge
  • Run department telecom reports daily and monthly; report trends to management
  • Assist in assessing customer service skills through call monitoring of one call per agent per week
  • Assist members of the customer service management team in supervisory duties, as needed. Interfaces with internal groups as necessary to ensure proper handling of customer issues and concerns
  • Acts as the first point of contact for customer escalations, policy and procedure questions, as well as exceptions to department guidelines
  • Advanced computer skills - solid experience working with database and report generating software
  • High level Excel skills
  • Analytical Excellent communication skills
  • High level organization skills
  • Problem solving ability Flexible
  • Knowledge of Outdoor or Action Sports Distribution Channels preferred
  • Knowledge/experience of Outdoor or Action Sports Industry preferred
  • Ability to effectively manage the quality and quantity of emails
  • Detail oriented and able to multitask Ability to lead, coach and develop staff
129

Customer Service Rep-broadway Branch Resume Examples & Samples

  • Refer sales opportunities to segment partners by identifying customer needs
  • Support line or lobby management as needed to provide a positive experience for customers during busy lobby traffic periods
  • Support sales activities within the Branch by participating in seminars, micro-marketing events, promotional campaigns, product initiatives, etc
  • 6 months cumulative work experience including customer service in Retail Banking environment
  • Multi-tasking and demonstrated ability to adapt in a changing environment
  • Ability to quickly navigate between computer programs and systems to research and resolve customer requests
130

E-commerce Customer Service Manager, LA Resume Examples & Samples

  • Responsible for creating an exceptional and luxury service experience for our customer, where the ownership of issues through to resolution is second nature
  • Provide leadership to team of customer care representatives, ensuring they are inspired, engaged and motivated. Constantly seeking to be the best and exceed expectations
  • Manage and prioritize workload across telephone, email, chat etc to ensure business KPIs (including Sales) are effortlessly achieved on a daily, weekly and monthly basis
  • Responsible for the resolution of escalated service issues that may emanate from any of our sales channels worldwide
  • Assess and communicate resources required to ensure business KPI requirements are achieved on a daily basis and then proactively manage to agreed plan / budget
  • Continuously monitor and proactively manage team's performance against KPIs and targets
  • Proactively identify opportunities to continually drive for further service improvements, demonstrating strong commercial awareness, ensuring a luxury experience for the customer at every touch point along the journey
  • Responsible for ensuring customer centric approach is applied to all activities and in-line with business and brand strategies
  • Responsible for monitoring customer compensation and store credit for business area; identifying trends and working with other areas of business to resolve and improve
  • Monitor voice of the customer feedback, respond and act where necessary - identify trends and proactively working with multi-functional peers to ensure that these learnings are actioned appropriately
  • Keep ahead of industry developments and apply evolving best practices to areas of improvement
  • Minimum of three years proven leadership experience of customer service and sales team, preferably gained in a luxury environment, with strong commercial acumen
  • Proven ability to develop a team of people, from performance and development perspective
  • Deep understanding of the luxury retail customer and their expectations
  • Proven Project and Time Management skills
  • Bachelor Degree required
  • Excellent written / verbal communication and interpersonal skills
  • Actively promote a positive open, honest, and effective working environment where all staff are valued and contributing to the team’s success
  • Ability to represent fully the Vince Brand and its attributes across spoken and written mediums
  • Excellent collaborative approach, demonstrating a flexible, positive attitude
  • Ability to react quickly and flexibly to both change and a fast moving business
  • Must be able to demonstrate a customer centric approach with excellent service skills and relationship building ability
  • Exhibit imaginative problem-solving and diffusive conflict-resolution skills
  • Passion for always exceeding internal and external customer expectations
  • Ability to maintain composure when handling unexpected challenges and competing demands in an ambiguous and fast-paced Contact Center environment
131

Customer Service Assoc Resume Examples & Samples

  • Provide information to policy holders, parents, spouses, and beneficiaries
  • Use computerized system for tracking, information gathering, providing information, referrals, routine transactions and/or troubleshooting
  • Assess needs and suggest/promote alternative products or services
132

Assoc Mgr, Customer Service Resume Examples & Samples

  • Working with internal and external partners to reach the corect outcome on customer issues
  • Supporting customer service initiatives and projects as assigned
  • Supporting and promoting process improvement methodologies and best practices that enhance customer service and increase employee satisfaction and engagement
  • Contributing to the teams success by partnering with other managers to review operating procedures and processes, ensuring that the best possible service is maintained and the ultimate customer experience is provided
  • Creating and monitoring process flows for the overall direction of the Call Center; process flows include, but arent limited to: inbound calls, outbound calls and fulfillment requests
  • Managing the Call Center by monitoring productivity levels, identifying opportunities to optimize operational efficiencies and cost controls; and developing and implementing changes that will improve efficiencies and the Call Center's performance
  • Completing other assignments as directed
  • Demonstrated initiative and motivation through success in previous roles
  • Strong customer service mindset as demonstrated through previous experience
  • Flexibility and responsiveness to change; the ability to be a change agent for the team
133

Customer Service Mgr-mlo Resume Examples & Samples

  • Requires an associates degree and 5+ years branch customer service management or 7+ years related experience
  • An equivalent combination of education and experience may meet qualification Advanced knowledge of the banking industry, branch operations, compliance, regulations, policies, procedures and products
  • Strong customer service, relationships building, sales and supervisory skills
  • Must have strong supervisory and communication skills, both verbal and written Knowledge of computer programs,ie word processing, spreadsheets etc
134

Wholesale Customer Service Supervisor Resume Examples & Samples

  • High School diploma required, Bachelors degree preferred
  • 5+ years Customer Experience required
  • 2+ years previous Supervisory experience
  • Experience with Order Management and Inventory systems
  • Experience in Supply Chain
  • Experience with MS Office products
  • Experience in the apparel industry helpful
  • Superior attention to detail, accuracy, and exceptional organizational skills
  • Excellent listening skills. Excellent oral and written communication skills
  • Good people and interpersonal skills with the ability to build effective relationships at all levels
  • Ability to handle multiple tasks and interruptions
  • Desire to identify opportunities for continuous improvements
  • Flexible with the ability to adapt to changes quickly
  • Solid problem solving skills
135

Icg-customer Service Resume Examples & Samples

  • 2 + years Call Center Experience required
  • Must have strong attention to detail and ability to work well independently
  • Excellent communication, analytical, negotiation and decision making skills
  • Demonstrated dependability and initiative
  • Extensive customer contact phone experience desired
  • PC knowledge a plus
136

Online Customer Service Supervisor Resume Examples & Samples

  • Processing a high-volume of orders, which involves obtaining information such as product styles, color, quantities requested, customer billing information and shipping specifications
  • Understanding customer needs and making suggestions of styles that might be of interest to them
  • Vast understanding of the products available
  • Communicating with various departments throughout the company to ensure inventory levels are sufficient
  • Analysing and reporting trends
  • Use of standard Office Programs and some internal applications
  • Experience supervising staff
  • Experience in a fashion or retail environment preferred
137

Director, ITS Customer Service Resume Examples & Samples

  • Directly or indirectly supervises all assigned subordinate staff, usually through other supervisors. Recruits, screens, hires and trains staff. Assesses need for technical and professional growth and recommends development opportunities. Evaluates employee performance and provides guidance and feedback. Counsels and/or disciplines as needed
  • Sets departmental goals and objectives and communicates to staff. Reassesses or redefines priorities as appropriate in order to achieve performance objectives
  • Participates in the planning and administration of departmental and project budgets as assigned
  • Provides specific technical expertise for functions supervised for a hardware/programming-software model and/or Cloud Services model, e.g., computer operations, applications programming, systems programming, systems configuration, hardware support, vendor management, client services and training, or consulting services. Directs the most complex projects and lends technical assistance to others as needed. Resolves problems referred by subordinate supervisors or staff
  • Consults with users on systems development project requests. Communicates regularly and effectively with stakeholders, technical staff, senior level management and customers regarding project goals, objectives, deliverables, plans and status throughout a project. Designs system(s) and/or system(s) configuration and specifications to satisfy user needs. Develops project schedules and plans and estimates staffing and other resource requirements. Directs the work of staff to ensure project plans and schedules are adhered to and follows up with users to
138

Customer Service Resume Examples & Samples

  • Processing returns and keeping records for items that do not fall within our return policy guidelines
  • Produce shipping labels for outgoing packages
  • Apparel Industry experience preferred
139

Customer Service Resume Examples & Samples

  • Review accounts to determine eligibility and/or assess risk
  • Respond to customers via phone and/or written communications
  • Comprehend, determine and direct the specific verification and/or investigative procedures to be used in the processing of a customer’s information
  • Negotiate directly with customer and/or third parties to ensure both customer and business requirements are met
  • Analyze and interpret financial documents
140

Customer Service Resume Examples & Samples

  • Prior customer service or call center experience - technical support experience preferred. * A minimum of a high school diploma or GED - technical training or education preferred. * Good typing skills: 25 WPM
  • Good command of English (in both reading and writing)
  • Intermediate understanding of
141

Retail Customer Service Rep-loan Services Resume Examples & Samples

  • Support branch staff and staff members by being knowledgeable about the Retail and Infopoint systems
  • Maintain written procedures on work processes
  • Handle more complex questions related to research and payment analysis
  • High school diploma or equivalent education and related training
  • Experience with CRT required
  • Possess strong written and verbal communication skills, including the ability to communicate in a helpful and tactful manner
  • Display the ability to identify analyze and resolve problems independently
  • Perform assigned duties with minimum supervision
  • Demonstrate the ability to work independently and analyze complex problems
142

EFD Customer Service Rep Resume Examples & Samples

  • The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this position at anytime due to reasonable accommodation or other reasons
  • Answers incoming customer telephone calls in a courteous and professional manner
  • Responds to and investigates customer inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
  • Receives, records, and routes customer changes in appropriate manner
  • Answers customer inquiries and provides appropriate technical and/or product related information
  • Effectively communicates customer issues and concerns to all applicable internal staff members
  • Maintains working knowledge of products, and/or services
  • Minimum of two years related experience or equivalent
  • Computer skills in Word and Excel
  • Knowledge of leasing, insurance, and UCC's
  • Work independently and as a member of various teams and committees
  • Ability to understand and follow written and verbal instructions
  • Ability to perform diversified clerical functions and basic accounting procedures
143

Supv-customer Service India Resume Examples & Samples

  • Degree. Experience in the financial business and customer service
  • 3-4 years related experience and excellent communication, leadership and technical skills
  • Proficiency in data analysis
  • Should have handled/ has the potential to handle team size of >= 15
  • Approachable
  • Provide guidance to the team
  • Have good rapport with team members and other departments
144

Customer Service MOJ Resume Examples & Samples

  • Supporting the achievement of productivity improvements/(KPI: Value for customer & enhanced margin)/
  • Contributing to service transformation and business growth/(KPI: Further profitable service revenue)/ Responsibilities
  • Managing Customer Interactions
  • Be the primary contact/advisor for client and support staff on all escalation initiations and service delivery
  • Handle telephone calls and active incidents and deal with them promptly, efficiently and with empathy to ensure a positive experience for our customer and support staff. Provide proactive and reactive event / incident management support
  • Invite customers to participate in telephone based problem resolution using available tools to diagnose and resolve technical problems
  • Co-ordinate all consumable calls in order to enable dispatch of Xerox and Multi-Vendor consumables to customers
  • Support the Service Delivery Team with rationalisation and improvement programmes
  • Liaise with various service desks, Xerox and 3rdparty service providers escalating through these avenues to resolve
  • Accurately validate customer details and requirements on data entry, categorise and deal with customer requests appropriately ensuring management database (and all appropriate information) is 100% accurately maintained
  • Maintain accurate database information within XOS software application and other toolsets
  • Obtain and accurately record closure details on all dispatched calls
  • Accurately complete all back office installation tasks to bring devices into support
  • Assist the CSC Helpdesk Team Leader in the implementation of knowledge transfer actions to the customer organisations support structure
  • Progress all consumables orders, and track to resolution. (Alerts and Tickets)
  • Support and deliver accurate Installation, Move and Change processes
  • Manage team incident workflows and resolution timelines within SLA
  • Feedback to management any issues with logistics and/or in relation to the quality of information received to connect devices to the network Process adherence
  • Adhere to MOJ/Xerox standards and procedures at all times
  • Contribute to process improvement activities
  • Adhere to MOJ/Xerox quality and accuracy standards at all times. Coaching
  • Participate in team meetings and 1-1 sessions with your Team Leader
  • Coach new team members on processes and products in respect of specific client bases Security & Confidentiality
  • Appreciation for customer and Xerox sensitive data
  • Risk aware, with a ‘stop and check’ approach
  • Adhere to MOJ/Xerox security standards at all times
145

Comcast Business Customer Service Supervisor Resume Examples & Samples

  • Partners with Quality specialists from other Comcast regions to discuss Quality program areas of interest and drive consistency for measuring agent performance
  • Partners with peer supervisory groups on the floor to calibrate on Quality call monitoring and share best practices for handling customer interactions
  • Provides guidance and/or assistance to Customer Account Executives (CAEs) in resolving difficult subscriber questions or problems concerning Comcast high speed internet
  • Monitors employee performance, reviews and coaches to ensure accuracy. Ensures competence of CAEs through training and development, appraisal and motivation techniques
  • Establishes and maintains personnel files as required
  • Ensures retention, customer service quality, adherence and accuracy goals are met
  • Provides feedback, coaching and disciplinary action to employees, or effectively recommends such actions, to help improve employee performance
  • Displays strong written/oral communication and leadership skills
  • Demonstrates familiarity with www, internet, email, TCP/IP, OS, networking and routers to troubleshoot hardware/software configurations
  • Collects, compiles, and analyzes data to identify trends from statistical analysis and makes recommendations to management for improving Customer Service
  • Conducts real-time phone monitoring and coaching to billing CAEs in order to maintain required service level; provides immediate feedback to associates to increase productivity levels
146

CPS Customer Service Rep Resume Examples & Samples

  • Answers all incoming calls regarding Consumer Products and responds within established guidelines on at least one of the products the department supports (Installment Loans, Lines of Credit and Auto Leases)
  • Processes requests and transactions in accordance with bank policies and procedures including payoff quotes, missing payments, credit disputes, payment histories and explanation of the interest accrual process
  • Provides information on bank products as requested
  • May recommend alternative banking products and/or make referrals to other departments
  • Completes maintenance as requested including address changes, due date changes, automatic payment requests, phone payments and waiving late charges
147

Customer Service Rep-french Speakers Strongly Preferred Resume Examples & Samples

  • Fluency in English required, Bilingual in Spanish/French strongly preferred
  • Successful sales ability
  • Strong problem solving skills required
  • Basic knowledge in data entry
  • Proficient in Microsoft Office (Outlook, Word, and Excel)
148

Customer Service & Ordering Resume Examples & Samples

  • German
  • Swiss German
  • Dutch
  • Russian
  • Manage orders received through phone, email fax and prioritise same
  • Manage stock and replenishment activities
  • Graduate or 2 years relevant experience
  • Min 2 years of order management / customer service / call centre experience
  • Fluency in any of the above mentioned languages& English is essential
149

Customer Service Rep-work From Home Resume Examples & Samples

  • Extend specials to telephone customers
  • Cross sell for maximum customer/company benefit
  • Check inventory database and issue replacements and/or credit customers for damaged/defective merchandise
  • Two (2) years of previous sales and/or customer service experience is preferred
  • Independent decision making and problem solving skills
  • Attendance of In-Center training (up to six weeks availability required)
150

Mortgage Customer Service Rep-loan Operations Resume Examples & Samples

  • Researches and investigates each situation thoroughly to ensure information provided to the customer is accurate, complete and timely. Resolves routine problems and takes the necessary action to satisfy customers and internal departments
  • Takes ownership of customer concerns and strives to be the primary connection between the customer and our organization. Responds to customer questions, inquiries, requests and problems accurately, concisely and appropriately
  • Continually portrays and projects a positive and professional image of TCF. Consistently achieves the established standards of the position
  • Has a thorough knowledge of TCF policy and procedure. Keeps informed of changes in policy, procedure and services in order to provide accurate information to customers. Promotes interest in TCF products and services
  • Answers all incoming calls in a courteous, friendly and professional manner. Conveys expected turnaround times to customers when additional research or information is necessary
  • May be asked to assist customers who are unable to communicate with a representative due to a language barrier
  • Performs other duties as assigned or apparen
  • High school graduate or equivalent
  • 9 months experience providing customer service or in a customer contact position
  • Demonstrated communication and organizational skills
  • Ability to prioritize work
  • PC Keyboarding and Office Calculator experience needed
  • Basic Math skills
  • May require fluency in a foreign language
151

Customer Service Intermediate Rep Resume Examples & Samples

  • Take proactive responsibility for the resolution of clients enquiries within the published standards
  • Excel, Word, Outlook
  • Good lateral thinking and common sense
  • Must possess strong interpersonal and communication skills
152

Customer Service Careers Persons With Disabilities Mississauga Customer Contact Centre Resume Examples & Samples

  • The desire to proactively identify opportunities to help customers with their financial needs by matching them with the best products and services that BMO offers, including cross-selling and referral opportunities to other groups within BMO
  • The motivation to meet and exceed your personal sales targets
  • Strong listening and communication skills to identify and promote financial solutions that meet or exceed the customer’s financial needs
  • Solid multi-tasking ability with above average keyboarding and internet/computer navigation skills for searching on-line for client data and product information while simultaneously conversing with client
  • Possess the ability to be a self-starter and embrace change
  • Ability to take the complexity out of financial decisions by helping to simplify, understand and guide the customer through the process
  • Put the customer and their needs first
  • Flexibility to work a schedule designed to meet your customers’ needs. The Customer Contact Centre is a 7 day / 24 hour operation – candidates must be available for a variety of shifts to cover the hours of operation including day or evening shifts, weekends, and statutory holidays
  • Candidates will be scheduled 37.5 hours per week via a schedule bidding process. Flexibility comes based on tenure and performance
  • Completion of, at minimum a high school diploma or 1-2 years of equivalent work experience in customer service and sales (preferably in one position)
  • Availability for full time training between the hours of 8:00am and 4:30pm, Monday to Friday. Attendance to all training sessions is mandatory
153

Customer Service Resume Examples & Samples

  • Quality focused with attention to detail
  • Maintain a positive attitude
  • Ability to deliver a difficult message
  • Ability to take ownership
  • Mortgage Industry Experience
154

Coordinator, Customer Service Resume Examples & Samples

  • Able to read, write and communicate verbally in English/Spanish
  • Translate standard support responses and materials from English to Spanish
  • Identify and address issues to ensure on-time delivery of customer’s orders.Work with other departments to identify improvement opportunities
  • Excellent time management, follow-up skills, organizational skills, and strong attention to detail
  • Bilingual in English / Spanish, written and oral
155

French Customer Service Resume Examples & Samples

  • Communicate with owners by telephone & email, when account becomes past due, requesting payment, and follow up on all promises received and accounts that have not been reached on initial call
  • Discuss with owners possible resolutions to bring their account back into good standing and advise owners of consequences of non payment
  • Review specific account situations and support and advise owners on all related issues, such as late fees, historical payments, past and future usage, methods of payment and payment plans
  • Liaise with internal and external departments regarding servicing and collections. Ensure follow up on all account issues and ensure that records are kept accurate and up-to-date in the relevant systems
  • Co-ordinate and execute pay off quotations, credit card charges and credit card auto-debit programme enrolments
  • Gather relevant information (e.g. bank, credit card details) in case of refund request and pass to Research Department to process
156

Help Desk Customer Service Resume Examples & Samples

  • Must be able to accept direction
  • Be flexible with work shifts to allow for possible changes due to the business needs
  • Ability to work from home in cases of emergency
  • Answer incoming calls and work self-service tickets, isolate problem, determine and implement solution for hardware, software, communications, procedural, and store maintenance problems
  • Updating Knowledge Base articles to improve trouble shooting
  • Certification or degree from college or technical school
  • Excellent computer skills including a background in Microsoft Word and Excel
  • Strong knowledge of Windows operating systems and networking
  • Experience with installation, modification, and/or repair of Point of Sale hardware and software
157

Customer Service Regional Leader Resume Examples & Samples

  • Liaise with North Asia customers on order processing and supply chain coordination, maintain high level of customer satisfaction and establish close working relationships with internal and external parties
  • Ensure on-time delivery of products to customers against catalogue and launch calendars; lead the team and ensure proper follow-ups of customers’ orders and shipment
  • Provide valuable recommendations on supply chain activities and understand customers’ order processing workflow
  • Implement projects to streamline supply chain process such as retail management optimization, EDI development and develop tools to manage stores opening
  • Support on SOP (Standard Operating Procedure) development and improvement
158

Customer Service With German / Dutch / Nordic Resume Examples & Samples

  • Handling multiple customer queries while providing a 1st class customer service delivery on every contact
  • Handling reservations that are not yet fully confirmed, ensuring that we confirm the bookings as soon as possible and within our internal and customer agreed timeframes
  • Ability to make judgment calls, the ability to make sound decision, a desire to make decisions and demonstrate a sense of responsibility, professionalism and confidentiality
159

Supervisor, Kitchen & Bath Customer Service Resume Examples & Samples

  • A bachelor’s degree is required
  • 3+ years of customer service experience, along with leadership experience in a customer service environment, is strongly preferred
  • Previous supervisory experience in a branded contact center environment is preferred
  • Ability to work efficiently in a fast-paced environment, handle stressful situations, and quickly resolve urgent conflicts
160

Customer Service / Small Business Servicing Resume Examples & Samples

  • Ability to understand computer processes and explain step by step instructions to customers
  • Ability to provide a positive customer experience
  • A minimum of 1 year of experience performing repetitive tasks based on existing operating procedures
  • Experience in the Banking/Financial industry
  • Experience working in a call center
161

Coordinator, Online Customer Service Resume Examples & Samples

  • Position requires 2+ year’s related experience in administration or corporate environment. Payroll responsibilities preferred
  • Excellent communication skills – written and oral
  • Ability to work within a team and manage multiple tasks
  • Positive attitude and professional demeanor
  • Ability to remain flexible
  • Advanced skills in Windows, Excel, Word, Outlook, PowerPoint, MS Project and data entry systems
  • Familiarity with Estee Lauder Companies internal payroll, travel and expense systems and procedures preferred
  • Some restrictions apply to time off during peak season
162

Customer Service MOJ Resume Examples & Samples

  • Knowledge of Xerox billing methodology and systems
  • Excellent technical knowledge of Laser Printing and MFD device functionality
  • Knowledge of network protocols and operating systems
  • Any relevant industry qualifications – I.e. A , MCDST, Cisco CCN Personal Characteristics
  • ‘Can do’ attitude
  • Ability to adapt to change in the workplace
  • Customer relationship building
  • Prioritisation & Negotiation skills
  • Personal resilience
  • Detail Focus
163

Branded Cards Customer Service Phones Leader Resume Examples & Samples

  • This role is responsible for providing strategic and tactical leadership of service and sales operations delivery within Branded Cards Customer Service organization, spanning 5 domestic sites with 2300+ employees
  • Role is responsible for a shared annual expense budget of $225MM and revenue of $127MM and partners with the business to identify and implement revenue generating opportunities for the business. Additionally, may represent the Branded Cards Customer Service organization in interactions with the Cards P&L owners to develop and implement strategic initiatives to achieve business goals
  • Directs the implementation of Customer Service initiatives and projects
  • Accountability for end results, budgeting, planning, policy formulation and contribution to future strategy
  • Influence and negotiate with senior leaders; may communicate with external parties
  • Role requires high degree of Financial industry knowledge, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies
  • Demonstrated people and thought leadership, managerial and interpersonal skills
  • In-depth industry knowledge of customer service and call center operations with a strong customer orientation
  • Excellent organizational, communication, analytical, decision-making and problem solving skills
  • BS/BA degree or equivalent combination of education/experience
164

Customer Service Reprresentative Resume Examples & Samples

  • Must complete internal BMO Customer Service Representative training program, including: CSR Development Program and Customer Conversations for CSRs
  • Provides basic information about potential solutions and their benefit to the customer
  • Works cooperatively and productively with others
165

Customer Service Manager Trainee Resume Examples & Samples

  • Ensures compliance with risk management guidelines as per RBC policies and procedures
  • Maintain personal accountability to individual learning & self-development
  • Mutual Funds Licence and Branch Compliance accreditation will be an asset
  • Strong sales management capabilities
  • Self-motivated and strong interpersonal skills
166

OTC Customer Service Manager Resume Examples & Samples

  • Manage and prioritize individual workload. Assist direct reports in developing relationships with business partners. Seek feedback from Sales Executives regarding coaching opportunities as it pertains to their CS OM business partners
  • Serve as first tier support and supervision to Order Management Analysts for questions regarding process, policies, and systems
  • Analyze skill gaps across direct reports to develop needed training programs
  • Implement performance standards that reflect industry best practices, monitor team’s success, and take corrective action when necessary to achieve business unit objectives
  • Responsible for hiring, training, coaching and developing the team to ensure excellent customer service, efficient and affective processes and job satisfaction for team members
  • Identify key business process dependencies both upstream and downstream of order management
  • Rush Applications – Partners with Allocation Team to approve then notify supplier of order priority requests
  • Run daily Aging Reports for auditing. Review and follow up with supplier and CS OMA’s where necessary
  • Conduct check-ins and service level discussions with Sales and Supply Chain to enhance relationships between CS OM, Sales, Supply Chain and Supplier
  • Coordinate ad-hoc projects, analyses, and reporting for the Centralized Order Management leadership
  • Monitor order management business process consistencies for respective country/cluster
  • Provide prompt communication to all members of CS OM Leadership regarding potential Order Management risks to the financial plan
  • Ensure country level practices are in compliance with global and regional practices
  • Guide CS OM analysts in establishment of data metrics and analytics that will be obtained from supplier and distributed to business to most effectively monitor results
  • 3 years previous experience in manager/supervisory role
  • 1 year as Order Management Analyst or equivalent experience
  • 3-5 years in a corporate environment required
  • Working knowledge of SAP or similar ERP order management systems
  • Ability to look at processes and dissect and modify them to recognize efficiencies
167

Assoc, Customer Service Resume Examples & Samples

  • Responds to all customer questions via telephone and written correspondence
  • Pays strong attention to detail, accurately enters data and resolves all customer issues and questions regarding all orders
  • Develops and maintains positive customer relations and coordinates with various departments both internally and externally to ensure customer requests and questions are handled appropriately and in a timely manner
  • Researches and analyzes data to address customer needs
  • Must build excellent relationships with accounts and have the ability to multi-task
  • Must have the ability to gather and assess information in a fast-paced, highly demanding deadline-oriented environment
168

Assoc, Customer Service Resume Examples & Samples

  • Flexibility to occasionally work additional hours, including evenings & weekends
  • Strong communication skills, including active listening
  • Basic written communication skills to record client activity in our database
  • JDE/Oracle experience a plus!
  • EDI experience a plus!
169

Customer Service Key Account Manager Resume Examples & Samples

  • Support UK Key Accounts Manger
  • Processing and progressing sales orders within the Key Accounts Guidelines
  • Maintain New Line Forms and Ti Hi Information
  • Effective Communication with all Key Customers- Tesco's, ASDA, Wiggle, ARGOS, Sainsburys, Boots
  • Effective Communication with other departments - Warehouse & Product Development
  • Take responsibility for setting up and maintaining relevant files for all Key Account Customers
  • Manage and distribute Sales Reports
  • Maintaining Special Price List within the Opera system
  • Manage and Maintain EDI processes
  • Visit key customers with account manager where appropriate
  • All other duties laid down by the Customer Service Manager/Key Account Manager
  • Previous Key Account experience including New Line Forms & Ti Hi completions
  • Computer literate, Word, Advance Excel - Spread Sheets and formula's, Opera knowledge an advantage
  • Excellent telephone manner with good communication skills - able to build customer relationships
  • To use own initiative in all aspects of the job
170

Customer Service Rep-onemain Financial Resume Examples & Samples

  • Customer Service experience or prior Call Center experience preferred
  • Bilingual (Spanish and English) preferred
  • Experience in achieving challenging goals and working in a fast-paced environment
  • Ability to perform individually as well as contribute positively to the Customer Service Team environment
171

Shipping / Receiving / Customer Service Resume Examples & Samples

  • Receive materials as required and update records as needed in CMS
  • Verify material quantities received and report immediately any discrepancy in Delivery on Time, quantity, labeling, discrepancies, etc
  • Create, submit and track Suppliers Delivery/Logistic/Quantities issues
  • Responsible to keep containers, raw material and finished goods in organized in the warehouse
  • Responsible for the accuracy of inventories of raw materials and finished goods
  • Responsible to track and report CMS Inventories in all locations at MPTSH, Suppliers, WIP, FGs etc
  • Report material inventories daily
  • Track outsourcing Suppliers daily and report Delivery Performance Daily, Weekly, Monthly
  • Responsible to support Labeling Process Training and follow up with Manufacturing
  • Unload and verify customer dunnage and store in designated area. Verify correct counts and correct dunnage
  • Load trucks in accordance with shipping needs according Customer Requirements
  • Ensure that the correct parts are placed on the right trucks
  • Maintain final audit and warehouse in a neat and orderly manner to ensure easy access
  • Load company truck with parts going to suppliers
  • Utilize bar code scanners for shipments and ensure process is followed
  • Responsible to print labels and ensure accuracy
  • Verify and sign all shipments performed, including quantities verification and all requirements to deliver and send to production lines
  • Handle shipping and in-process tag tracking
  • Organize finished goods and work in process parts to ensure FIFO inventory system
  • Accurate packaging inventory tracking and reporting, including Jatco
  • Unload and put away stock (packaging and components)
  • Pre-stage customer orders
  • Follow process for reporting container damage
  • Provide MRO Material Inventory Support
  • Responsibility for accuracy, organization and filing of all paperwork
  • Perform cycle counts as needed and report inventory differences
  • Ensure that stock is moved safely and efficiently as required to support cycle counts
  • Prepare incoming and outgoing shippers
  • Submit shipping information to Customer as required
  • Perform verifications and checklists as required
  • Participate in 8Ds and corrective actions required as needed
  • Act as the Pull System Champion for Manufacturing
  • Participate in MAFACT Teams as required and as a Team Player in CI activities
  • Participates in continuous improvement activities, submits improvement suggestions
  • Ensure that company policies and procedures are adhered to including TS16949, ISO14001 (EMS), and Employee Handbook
  • Ability to obtain a Hi-Lo license.(Must have valid driver’s license
  • Experience with Inventory Control and labeling process
  • Must know and follow safe operational practices
  • Experience following 5S practices
  • Must have excellent attendance and performance record
  • Familiar with MAFACT principals preferred
  • MMOG and lean manufacturing experience preferred
  • Working experience with CMS, EDI, SMART, DDL, Microsoft Office
  • Ability to work with little or no supervision
  • Positive attitude and ability to work with others in a team environment
  • Ability to work overtime
  • Able to communicate in English effectively (both written and oral)
  • Demonstrates creativity, initiative, and problem solving skills
  • Results-oriented team player with high energy level & attention to detail
172

Temp Customer Service Resume Examples & Samples

  • Handle, research, and resolve any type of phone and email inquiries/requests from stores
  • Track and document customer contacts into customer relationship management applications and systems
  • Complete any follow-up work related to store orders (i.e., contact publishers, inventory issues, etc.)
  • Adhere to current understanding of policies and procedures
  • Participate in team meetings and contribute ideas to the department for the improvement of the team and/or the improvement of the work process
  • Support additional duties as necessary in high volume or promotional periods in contact center
  • Required to work in one or multiple queues and/or have multiple skill sets
  • Contact multiple vendors via email or phone for product/order inquiries
  • Receive inbound calls related to price, availability, order status, order issues, (damaged items, returns etc.)
173

Customer Service Regional Head Resume Examples & Samples

  • Outstanding Customer Service skills
  • Familiar with market, competition and regulatory requirements
  • Knowledge of cash management products, FX, trade, loan and card related products
  • Knowledge of general policies like AML, KYC, COB, credit policies and related regulations is required
  • CitiDirect experience preferable
  • Understanding of customer life-cycle, from Sales, through to Implementation, Service Delivery
  • Citi or major competitor experience
  • Has to have excellent ability to pay attention to details and work under pressure
  • Awareness of Citi processes, policies and relevant laws
  • Years in industry: 5 (customer service or banking), Years with Citi: 3
  • Project management, CCB segment related experience is an advantage
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience
174

Customer Service With German & French Resume Examples & Samples

  • Customer Service Representative
  • You will be part of an multinational team and fully trained up before you start working in the role
  • You will be assigned to a specific market and help customer with their technical and non-technical queries
  • Fluency in English and French OR German
  • 1-2 years' work experience in a customer service role ideally within an international company
175

Customer Service Resume Examples & Samples

  • Be part of a young and dynamic team to provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional Citibank image
  • Understand and perform the works as per policy and compliance
  • Perform timely escalation to supervisor for any potential control and services issues
  • Handle customer inquiry, request and complain through competent, problem free and timely services
  • Log customer’s complain to complain tracking system and monitor to ensure resolution is delivered as per standard time
  • Discipline in working hours and be ready at the counter 5 minutes before branch is opened for customers
  • Take the opportunity to embark on a challenging, fulfilling and rewarding career with one of the world’s most respected financial institutions now
  • Candidate must possess at least a Bachelor's degree, any field
  • At least 1 year(s) of working experience in the related field is required for this position
  • Languages required: English, Bahasa Indonesia
  • Possess excellent interpersonal and communication skills with good command of written and spoken in one and other spoken language to liaise with different speaking clients
  • Service-oriented and able to work under pressure; sales driven; a good team player with commitment and initiative; mature, self-motivated, patient, well organized, meticulous and analytical
176

Senior Executive Customer Service Resume Examples & Samples

  • Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service
  • Final Resolution to be communicated to Customer
  • Relationship management and Cross Fucntional follow up in the respective portfolio
  • Maintain reports / MIS / dashboards for the activities handled to monitor performance and progress
  • Ensure timely closure of reported issues from various channels with complete follow-up and efforts
  • Excellent, professional phone and communication skills – interpersonal, verbal, and written
  • Good Interpersonal skills
177

Executive Customer Service Resume Examples & Samples

  • Co-ordinate with cross functions teams to get necessary resolution for customer complaint
  • Cases require analyzing, explaining and answering internal and external customer questions, requests and resolving their product, billing and service concerns efficiently and professionally
  • Graduate with 3- 5 years experience in credit card industry. Complaints handling / Process improvement experience in customer services / 1 year experience in handling similar profile would be added advantage
  • Excellent listening,problem solving and analytical skills with ability to resolve conflict effectively
178

Team Leader, Customer Service Resume Examples & Samples

  • 3 plus years experience in a Leadership role
  • Strong experience and knowledge managing an operations team in a solution center environment
  • Bachelors Degree or a combination of education and experience required
  • Strong MS Office experience
179

Customer Service / Small Business Card Core Resume Examples & Samples

  • Possess the ability to work with multiple applications at the same time
  • At least 1 year of experience handling difficult situations with customers
  • Ability to analyze and resolve customer disputes
  • Ability to communicate effectively and professionally with Small Business owners/professionals
180

Customer Service / Portfolio Collections Resume Examples & Samples

  • Facilitate the timely repayment of obligations and to help minimize loss on all contracts. Includes calculating buyouts, recommending contracts for restructure, assisting with assumptions and referring accounts for repossession or other legal action as required
  • Manage delinquency levels within the assigned portfolio of accounts through the use of outbound calls, letters and use of third party providers. Make outbound calls in sufficient enough volume to maintain acceptable delinquency levels. Use collections letter series as a tool to manage delinquency levels within the assigned portfolio requested
  • Account reconciliation of complex payment and billing histories
  • Analyze credit information (credit bureau reports, D&B's and Paynet reports that are used in the process reviewing troubled accounts for extensions and rewrites
  • Communicate with customer, customer’s representative(s) and internal department(s) so that delinquency issues can be resolved
  • Communicate recommendations for extensions and rewrites based upon the analysis of relevant financial information
  • Evaluate accounts and recommend additional actions to be taken such as placement of accounts with collection agencies or attorneys
  • Associate degree in business or related field or equivalent work experience Bachelors degree preferred
  • 1-3 years commercial lease and loan collections experience with a variety of different types of lease and loan structures
  • Proven ability to manage customer and internal relationships
  • Ability to make decisions that balance customer needs with company needs
  • Ability to work effectively with ambiguous situations and identify appropriate solutions
  • Proactive, self-motivated, independent and results oriented
181

Director, Domestic Customer Service Resume Examples & Samples

  • Work cross functionally with Distribution and Transportation leaders to develop long term distribution strategy utilizing customer requirements to drive operational excellence
  • Oversees all order management processes to ensure accurate information and demand signals are communicated throughout the sales, planning and supply chain organizations
  • Work closely with Sales Reporting teams to ensure information (order reporting, product delivery information) is standard and consistent across all levels of the organization and channels
  • Work collaboratively with customers to ensure goods are flowing through UA’s and customer’s supply chains efficiently and timely as possible. Participate in customer capacity planning
  • Work cross functionally with Customer Compliance Director to develop policies and procedures to minimize customer chargebacks
  • Collaborate with top customers to hold quarterly operations meetings to discuss UA & Customer metrics as it relates to fill rates and on time deliveries; Responsible for presenting monthly customer service metrics to supply chain and sales leadership
  • Works cross functionally with merchandising and supply chain to ensure key product programs are set, delivered and on the shelf in the targeted time frame
  • Oversees training tools and development of training processes and policies
  • Oversees customer adherence and acceptance of B2B website which includes training new/existing customers and sales reps
  • Build and develop a high performing management team. Effectively coach, mentor, and lead staff and support their growth and development within the organization
  • Drives continuous project and process improvement efforts by working cross functionally across the company
  • Developing and managing a budget
  • Supervises a team of senior managers, managers and customer service trainer
  • Conducts and leads team huddles to clearly communicate all account or business changes and updates affecting leadership team
  • Being the “voice of the customer” internally throughout the UA organization
182

Customer Service & Administration Co-ordinator Resume Examples & Samples

  • Responsibility for running the day to day running of reception
  • Greeting Guests and attending to guest requirements
  • Providing backup of the Executive Assistant
  • Direct all Help desk concerns to the correct department for rectification
  • Help Desk recording and administration
  • Reception duties
  • Greeting Guests
  • Answering calls and managing their redirection
  • Screening Calls as required
  • Presenting the Face of Fox Studios
  • Mail Sorting and Distribution
  • Microsoft Word , Excel and Powerpoint
  • Experience in an office admin environment
  • Prior experience with leases/contracts desirable
  • Strong positive customer focus/ front of house experience
  • Film or related industry required experience desired but not essential
  • Ability to manage multiple contact points simultaneously. Eg phone, walk up enquiry etc
  • Ability to work in a tense environment with difficult people
  • Tertiary Qualification, desirable,
  • Willingness to develop and grow with role
183

Customer Service Contact Centre Representative Resume Examples & Samples

  • Developed problem solving skills sufficient to systematically identify, analyze and generate alternatives to address/resolve client issues/problems
  • Developed time management skills to effectively organize and prioritize work activities and meet deadlines
  • Demonstrated adaptability, flexibility and ability to multi-task in a dynamic and fast-paced environment
  • Strong computer literacy, strong keyboarding and internet navigation skills in a Windows-based environment
  • Strong work ethic and commitment to punctuality and adherence to work schedules
184

Customer Service Resume Examples & Samples

  • Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence
  • Process product orders and provide prompt and efficient response and resolution to all customers’ requests
  • Assist customers, sales reps, and management with inquiries or issues concerning orders
  • Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments
  • Provide technical and/or product information as required to respond to customer inquiries
185

SAS Customer Service Manager Resume Examples & Samples

  • Assist in the hiring and management of staff, including temporary staff, to meet fluctuating customer demands and peak seasonal volume for Lenel, Interlogix, Onity and Supra business units
  • Be responsible to lead and develop all team members and will be accountable for team performance, including meeting customer service level commitments
  • Be responsible to manage department staffing and budget within defined guidelines, including driving department efficiency to mitigate the need for Overtime
  • Utilize Avaya CMS, Impact 360, NICE, MS Office applications and other appropriate tools to ensure the highest levels of performance and quality that are consistent across the Function
  • Develop and manage call quality and work order accuracy programs and processes and develop call handling guidelines and scripting in accordance within established standards
  • Be responsible to consistently apply Corrective Action/Performance Improvement Plans in accordance with company policy
  • Conduct periodic coaching (in accordance with established standards) and will complete and review annual performance evaluations for all team members
  • Identify critical problems that require immediate corrective action and will engage the assistance of the Commercial Operations Leader and HR Leader as appropriate
  • Conduct department meetings and skip level meetings and work on, participate in root cause analysis, and identify and resolve breakdowns in policies, procedures and processes that impact and/or compromise world-class customer service
  • Deploy ACE tools and methodology to drive operational efficiency and standardization across the department, irrespective of business units
  • Create uniformity in Opening and Closing script, Signature lines, Work templates and escalation processes to ensure customers that purchase across various BU’s are having an SAS experience
  • Lead and communicate on employee engagement actions during team’s operating rhythms
  • Identify opportunities to do all of the above with less staff, establishing operational and headcount productivity gains where possible
  • Define, create and deliver a world-class order management and customer service organization by leveraging the synergies created by combining the Customer Service organizations, driving operational excellence standards, technology and web-based customer interfaces to improve the customer experience and internal efficiencies
  • Define, create and deliver data analytics that will provide accurate data and analysis to inform internal decision making on staffing and productivity measures
186

Customer Service Resume Examples & Samples

  • Responsible for arranging domestic and international shipments as per Inco terms, handling customs clearance, preparing and confirming order approval and to ensure smooth transaction for the customers
  • Coordinate shipments to and from factory, supplier, site, port and international locations
  • Process complaints
  • Prepare and send documentation that coincides with shipments and exportation and are responsible for export regulatory compliance
  • They arrange transportation and customs clearance for shipments
  • Adherence and awareness of compliance and regulatory guidelines in customer set up and support
  • Manage and respond to customer requests for quotations and tenders
  • Process fax, telephone, e-mail inquiries and orders to the committed customer timelines
  • Communicate proactively with internal and (external customers regarding order status and other topics in a professional, positive and courteous manner
  • Work with others to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements, in particular products on allocation
  • Responsible for making sure any customer account changes are communicated to relevant owner
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Keep CS and sales manager informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Complete all customer or staff requested reporting
  • Investigate and resolve service issues reported by customers or as requested by employees
  • Develop and maintain customer and employee relationships
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience
  • Creating process documents in line with our Quality Management System
  • Adhering to the process defined in QMS
  • Previous customer service experience in the healthcare industry preferred but not essential
  • Russian (native) is required
187

Ctrp Customer Service Manager Resume Examples & Samples

  • Improving customer satisfaction scores through timely and accurate customer interactions as well as exceptional service. The ideal candidate will be able to develop strong working relationships with customers and be capable to delivering good and bad news in a manner that is well received
  • Manage a team of Customer Support Representatives to ensure timely updates that include part status, quotations, Beyond Economic Repair (BER) analysis and technical dispositions
  • Supporting Market Feedback Analysis (MFA) activities for assigned customers
  • Work with Sales to project shop visits and support production scheduling, pricing and growth projects
188

Admin, Customer Service Resume Examples & Samples

  • Provide quality service to internal and external customers
  • Demonstrate positive, customer service, and team-oriented demeanor
  • Primary Operations contact person for claims and customer service
  • Ensure that ASNs and shipments are entered in a timely and accurate manner
  • Support other areas, including international paperwork preparation, generation and distribution
  • Assist with calls from stores, district managers, carriers, the New York office, and pool distribution agents
  • Handle external customer issues in a professional manner at all times
  • Provide Management with accurate reports of issues with vendors
  • Working knowledge of all claims procedures
  • Collect Payments due from agents
  • High school diploma or general education degree (GED) or equivalent combination of education and experience
  • Microsoft Windows
  • Microsoft Office Excel, Word, Access and the Internet
  • Basic level of language skills, math skills, and reasoning ability
  • Ability to work on multiple tasks
189

SVP Customer Service Group Manager Resume Examples & Samples

  • BS / BA degree or equivalent combination of education / experience
  • Senior level experience in a related role with commensurate people management experience
  • Sound business judgment
190

Customer Service Representive Resume Examples & Samples

  • G360 an TSYS experience preferred
  • Communicate the outcome with the client or other inquiring parties
  • Ability to communicate clearly and concisely with customers
  • Ability to work successfully in a team environment
  • Attention to detail - ensuring accuracy and completeness of information related to cardholders
  • Demonstrate dependability, initiative, flexibility, and an ability to think outside the box
191

Customer Service Outfitter Resume Examples & Samples

  • Ensure the front entrance is clean and clear of any trash of debris. Keep trash cans empty and clean
  • Assist customers in loading and unloading merchandise
  • Assist cashiers in bagging as needed
192

Customer Service Resume Examples & Samples

  • Take live calls ranging from simple site navigation questions to unique circumstances that come up with a specific offer
  • Resolve customer issues in a timely and consistent manner
  • Ability to defend revenue while maintaining the customer relationship
  • Respond to and handle e-Tickets that are submitted by users
  • Multi-task in several different software systems
  • Manage time and productivity to meet daily individual and team ticket targets
  • Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Voucher redemption procedures, and specifics around different types of merchant features
  • Liaise with other departments to address any cross-departmental issues impacting the subscriber
  • 2 plus years of experience in a customer-service capacity, preferably in a high-volume, transactional environment
  • Energetic and engaging personality with strong interpersonal skills
  • Evidence of conveying customer service through your written and verbal communication
  • Experience in e-commerce preferred
  • Act as a quick learner with excellent problem-solving skills
  • Time-management and organizational skills with high attention to detail
  • Strong computer, communication and analytical skills: intermediate Excel experience
  • Able to identify and communicate information for issues which require escalation
  • Understanding of Fulfillment, Drop-Ship and Tracking
193

Team Leader, Customer Service Resume Examples & Samples

  • Minimum of 3 years of customer service and/or supply chain experience required
  • Previous supervisory in a customer service and or supply chain environment is strongly preferred
  • Must have advanced analytical skills, advanced project management skills, and be results oriented
194

Order Management Customer Service Resume Examples & Samples

  • Review orders on a daily basis and take corrective actions as needed
  • Research and resolve all customer late shipments and other inquiries
  • Work with sales and customers to manage special order requirements or account requests
  • Enter manual orders
  • Responsible for meeting department KPI’s
  • Participate in monthly customer service sales calls, as needed
  • Create Proforma invoices, as needed
  • Serve as a trainer for other hourly, weekly or temporary personnel, as requested
  • 2 year degree in related field, or have completed 2 years of college
  • 2 years of experience in logistics and/or large volume, fast paced Order Management environment
  • Excellent written and oral communication skills combined with ability to manage multiple tasks and handle difficult situations in a professional manner
  • Must have the ability to work independently with minimal supervision, as well as work in a team oriented environment
195

Customer Service, Hospitality Resume Examples & Samples

  • Technical Troubleshooting Ability
  • A minimum of a high school diploma or GED
  • Average typing skills: 25 WPM
  • Strong command of English ( in both reading and writing )
  • Logical, analytical thinking, and problem solving skills
196

Customer Service / Account Manager Resume Examples & Samples

  • Assist with daily processes and work flows
  • Supervise the end-to-end operational services and overall service quality
  • Act as the day-to-day contact for client and third party vendor/ancillary service provider relationships and other internal parties
  • Supervise process flows, administrative summaries, and standard operating procedures
  • May supervise mid to large sized internal and external client project work across multiple clients
  • Develop quality review policies and ensures policies are being followed
  • May supervise training and support to junior staff
  • Assist with best practice design and execution of deliverables
  • Supervises complex administrative projects
197

Employee Customer Service Resume Examples & Samples

  • Manage day to day operations of HR call center staff supporting current and former employees of the firm with issues
  • Associates Degree or higher or equivalent experience
  • 4-6 years customer service experience with at least 2 years management experience
  • Global experience a plus
  • Significant success at building efficient and effective teams
  • Outstanding customer handling skills, Self-starter; motivated to learn and operate independently
  • Clear understanding of HR policies and procedures for Supervisors /Managers. - Effective team player, leadership abilities
198

Dutch Customer Service Resume Examples & Samples

  • Utilising knowledge, available sources and tools to diagnose and solve problems
  • Fluency in Dutch language and good level of English
  • Regular user of standard computer applications
199

Swedish Customer Service Resume Examples & Samples

  • Working in a team environment
  • Helping customers with their technical and non-technical problems
  • Manage and update customer's details on a database
  • Fluency in Swedish language and good level of English
200

Manager Collections & Customer Service Resume Examples & Samples

  • Effective communication and interpersonal skills which are necessary for professional interaction with customers, partners and direct reports to ensure a high level of Customer Service and credibility
  • Non-standard hours during peak periods
  • Lead and develop the Customer Service and Collections teams
  • Supports business plans, and business objectives
  • Ensure the delivery of customer service fosters overall customer and business line/department satisfaction
201

Internship Customer Service Resume Examples & Samples

  • Positive and proactive attitude
  • Strong interpersonal skills; team-work oriented
  • Problem solving attitude, strong organizational and time management skills
  • Good knowledge of Office programs
  • Fluent in English and Italian; excellent knowledge of German, French and Spanish
202

Quality Customer Service Internship Resume Examples & Samples

  • Assisting with the management of technical returns, both under guarantee and not
  • Assisting with the management and control of the spare parts supply process for Stores and Regions
  • Studying the feasibility analysis for implementing a new control method for the façon process (cutting, intreccio and assembly)
203

German Customer Service Resume Examples & Samples

  • Providing high quality customer service
  • Helping corporate clients with their queries, account administration
  • Build strong relationship
  • Support sales and order management teams
204

Danish Customer Service Resume Examples & Samples

  • You will be responsible for account administration and order processing
  • Previous customer services experience
  • Strong organisational, analytical, problem solving and administrative skills
205

Gift Wrap / Customer Service Northdale Resume Examples & Samples

  • Greet and assist all customers
  • Follow proper procedures for protecting sensitive personal identifiable customer information while on the sales floor
  • Maintain a clean and orderly work space
  • Support and implement changes needed to improve the company’s efficiency
  • Uphold the values and integrity of the company
  • Highly organized and ability to adapt to quickly changing priorities
206

Customer Service Liasion Resume Examples & Samples

  • Microsoft Office/Suite proficient (Excel, Outlook, Word, etc.)
  • Highly organized
  • Bilingual (English and Spanish, Mandarin, and/or Cantonese)
207

Customer Service Resume Examples & Samples

  • Follow all compliance and security measures relating to client data
  • Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets
  • Adhere to process norms and structure
208

German Customer Service Resume Examples & Samples

  • Monitor and resolve order and interface issues
  • Enter orders in SAP
  • Accuracy and Attention to Detail
  • Fluency in German& English essential
209

Customer Service Careers Resume Examples & Samples

  • Complete applications and close sales as part of customer interaction
  • Document identified opportunities and changes to customer situations and potential needs
  • Ensure calendars are full by proactively pre-booking customer appointments
  • Walk the floor: spend a minimum of one hour per week walking the branch floor to engage customers and look for opportunities to book appointments
  • Proactively contact customers: make out-bound calls from leads and multiple customer databases
  • Attend and actively contribute to daily and weekly branch meetings
  • Meet with Customer Service Representatives to collaboratively look for opportunities to fill appointment calendar for the week
  • Meet with Branch Partners to discuss appointments and cross-referral opportunities
  • For internally-delivered courses, complete all pre-work, pre-reading, and attend all virtual classroom sessions leading up to and between off-role courses
  • Consult Learning Library as needed to reinforce and supplement knowledge gained in training courses
  • In preparation for Registered Investment Sales Representative exam, dedicate 1-2 hours per day to self-study
  • Discuss performance and complete Coaching for Performance Assessment with Branch Manager bi-weekly
  • Conduct one customer appointment with Branch Manager side-by-side bi-weekly, and receive feedback
  • Adhere to Bank Policies and Procedures for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation, identify and report suspicious and other reportable transactions or patterns of activity that are suspected to be related to money laundering
  • Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines
  • Comply with all regulatory, legal and ethical requirements
  • University degree or equivalent work experience
  • Completion of the Financial Services Manager Development Program at BMO; or at least one year of equivalent training/experience at another financial institution
  • Eligible to be a Registered Investment Sales Representative (RISR) registered and lending qualified
  • Candidates must be willing to participate in a 6 month training program to progressively gain knowledge and build their capabilities
  • Candidates who do not meet the minimum requirements will be considered a Financial Services Manager in-training until they have fully completed the requirements to become a fully qualified Financial Services Manager
210

Customer Service Resume Examples & Samples

  • Intermediate computer skills and handling multiple applications at once while servicing customers
  • Outstanding communication skills and interpersonal agility with diverse customers
  • Strong critical-thinking, logic and problem-solving skills along with strong reading and comprehension skills
  • Detail-oriented and adaptable to change while receiving regular feedback
  • Comfortable in a fast-paced work environment while continuously learning on the job
  • Contact center experience
  • Ability to respond with empathy while working through complex situations
211

Customer Service Analysts Resume Examples & Samples

  • Manage and monitor sales orders through the system to ensure full delivery of parts to the dealer network
  • Manage Machine Down dealer orders through to delivery
  • Investigate and resolve order exceptions
  • Manage new product parts information to meet dealer requirements and provides parts order information
212

Collections Customer Service Resume Examples & Samples

  • Facilitate customer solutions to resolve short-term financial hardship issues with customers
  • Answer customer inquiries concerning the status of their accounts
  • Accurately document call details in the appropriate bank systems
  • Comply with company and regulatory requirements
  • Review and analyze credit reports
  • Utilize skip tracing tools in order to locate customer information
  • Achieve goals and meet assigned deadlines in a timely manner
  • General knowledge of lending and repayment practices
  • 1+ years of banking center, call center, or collections experience
  • Demonstrated ability to adjust to changes in the workplace
  • Decision-making skills
  • Proficient in Microsoft Office Suite
  • Ability to work in a fast-paced environment with minimal guidance
  • Associates or Bachelors degree
  • Bi-Lingual (Spanish and English)
  • Prior banking or collection experience
213

Customer Service IT Analyst Resume Examples & Samples

  • Provide first level desktop support to CCC users
  • Manage and support CCC systems including CRM (Customer Relationship Management) and Avaya Workforce Management
  • Work closely with systems vendors on implementation and support projects
  • Generate management metrics reports
  • Work on other tasks as necessary, such as ACE (lean process improvement)
214

Customer Service Resume Examples & Samples

  • Bilingual - Must be fluent in both Spanish & English
  • Possess the ability to work with multiple applications at the same time and troubleshoot customer issues
  • Dependable, results-driven and achievement-focused
  • Understanding of business clients’ financial needs
215

Ensures Providing Exceptional Customer Service is the top Priority of Every Interaction Resume Examples & Samples

  • 8+ years of professional experience with Quality Assurance responsibilities with at least 6 years of experience in consulting delivering web, mobile web, or native mobile at an enterprise scale
  • Experience leading and managing a QA team with process, tools, and best practices in Agile development and testing
  • Understand cutting-edge technologies, including but not limited to front-end applications (web, mobile web, native mobile), responsive design, or n-tier architectures for content management systems (CMS)-driven, high-traffic consumer, B2B, or eCommerce applications
  • Experience serving as the subject matter expert on projects based on previous experience and/or the ability to quickly learn and become the resident expert
  • Ability to support development of Statements of Work and Change of Scope requests from QA perspective
  • Possess sound understanding of project management, financial management, resource management and staffing, and career development
  • Understand code management, version control, build release, and deployment procedures
  • Understand test automation and recommend and/or implement approaches
  • Experience in object-oriented programming such as C++, Java, Ruby, etc. a big plus
  • Manage multiple QA teams comprised of clients, third‐party vendors, outsourced partners, and ICF employees
  • Design test strategies, execution methods, and success measures of both functional testing (i.e. requirement-based, business-process-based, and use-case) and non-functional testing (i.e. load, performance, stress, security, stability, compatibility - backward and forward, data migration, data conversion, configuration, and usability)
  • Track QA program interdependencies, milestones, and deliverables to ensure timely and successful project implementation and deployment
  • Collaborate with multi-discipline leads to implement the QA process and methodology to ensure quality excellence of simultaneous, multiple digital projects/tracks
  • Achieve quality assurance operational objectives by contributing information and analysis to strategic plans
  • Manage testing feedback, lead defect prioritization, and communicate regularly with discipline leads to ensure proper resolution in a timely fashion
  • Evangelize and implement the upstream quality assurance approach to review design artifacts and requirements in order to identify gaps/issues in the requirements phase
  • Run working client meetings, lead testing sessions with clients, and make presentations to mid-level clients as well as develop, build, and sustain strong senior‐level client relationships
  • Establish alliances across other disciplines to develop cohesive and innovative QA solutions
  • Provide leadership, support, and ongoing guidance to members of the quality assurance team
216

Bentley Customer Service Manager Resume Examples & Samples

  • Negotiation & Mediation
  • Proven multi-tasking and analytical ability
  • Demonstrates team orientation and builds and sustains relationships
  • Communicates effectively, excellent oral and written communication skills
  • Leadership ability managing an alliance of network partners and employees
  • Supports continuous improvements, shows commitment to quality and supports change
  • Trustworthy and ethical
  • Ability to operate in fast-paced organization and work alongside a variety of functions
  • A demonstrable level of experience in customer service organization
  • Knowledge of relevant consumer law & regulation or Independent ability to navigate same
  • Experience working with lawyers
  • Proficient in Excel, Word, PowerPoint and SAP Software
217

Customer Service Resume Examples & Samples

  • Processing customer orders onto SAP
  • Checking the orders for invoicing purposes
  • Managing stock availability
  • Manage any queries relating to the orders
  • Building a solid customer relationship
  • Identifying customer needs
  • Liaising with other customer services teams internally
218

German Customer Service Resume Examples & Samples

  • Providing support to German speaking customer
  • Dealing with other teams to resolve issues for clients
  • Working on an international team and achieving team goals
  • Minimum 6 months experience in Customer Service role
  • PC proficiency; Knowledge of MS OFFICE
  • Complete fluency in German and English in speaking and writing
  • Enthusiasm and energy
  • Motivated to work in an international and fast moving environment
219

Gcg-customer Service Manager Resume Examples & Samples

  • Keep product, banking operations and legal compliance knowledge up to date
  • Awareness of company policies and procedures
  • Develop service strategies to bring about joint efforts from all customer contact points and other internal departments to deliver problem-free and timely service by reviewing problem incidences, eSMS trends and branch walk in transactions MIS
  • At least 3-5 years experience in the retail banking environment leading and supervising a team
  • Familiar with shift hours working environment will be an advantage
  • Good knowledge of local banking regulations
  • In-depth knowledge of company policies and systems
  • Excellent presentation and communication skills
  • Independent
  • Good people’s management skills
  • Analytical and detail oriented
  • Strong leadership – ability to lead all functions to deliver a common objective
  • Thrive in a fast-paced environment
220

Customer Service Assoc Resume Examples & Samples

  • 1-3 years of customer service experience preferably in an operations/production environment
  • Ability to excel in a team environment, as well as work independently
  • Proficiency with a keyboard and window based applications, including Internet
  • Knowledge of Life Insurance a plus
  • College Degree a plus
  • This position (and training) will be located at Prudential's office in Jacksonville, FL
221

CAF Customer Service Resume Examples & Samples

  • Will coordinate regularly with operations leadership to fully understand the details of current performance in KPI’s, current trends, and drive performance improvements
  • Will coordinate and oversee new hire floor support including, but not limited to, specialist coaching, team briefings, & coordinating with the training department
  • Will lead any additional up skill training required by the business for specialists
  • Will identify performance trends of the department, analysis, and recommendations to ensure specialists deliver an exception customer experience. These initiatives will be primarily focused on enhancing customer experience, complaint reduction, and maintaining strong compliance with LOB policy & procedure
  • Will partake in procedures reviews, modification, and execute policy & procedure changes
  • Will support new systems roll out and implement enterprise wide efforts
222

Russian Customer Service Dublin Centre Resume Examples & Samples

  • This is a great opportunity for you to work in one of the largest American shared services companies
  • Fun and multicultural working atmosphere
  • Providing customer services to clients and answering their queries
223

Czech Customer Service Dublin Centre Resume Examples & Samples

  • This is a permanent role in a newly created global team with a technology organization
  • Immediate and December start dates
  • Group start date - there will be a few people starting at the same time to make it easier for you to establish yourself in the team and organization
224

Dutch Customer Service Dublin Centre Resume Examples & Samples

  • Dublin City Centre location
  • Attractive compensation package
  • Full training provided
225

French / Czech / Russian Customer Service Resume Examples & Samples

  • Working closely with other departments and external partners
  • Fluency in French/Czech/Russian language and good level of English
  • Enjoys dealing with people
226

Cae, Customer Service Resume Examples & Samples

  • Determines the problem: product, billing, undelivered or undeliverable product or service
  • Determines requirements to resolve the problem. Coordinates internal and external resources as needed: field staff, customer care centers, local systems, corporate and other departments and workgroups to troubleshoot and resolve issue
  • Prioritizes work load based on timing and severity of issue
  • Alerts management about recurring customer impacting issues
  • May assist in the development and implementation of new processes, procedures and systems to improve customer service by providing necessary reports and information to management
227

Mortgage Customer Service Resume Examples & Samples

  • Ensure that management receives timely and complete reports of any systems or product problems that impact the ability to provide accurate and timely information to customers
  • Excellent communication skills with concentration on telephone techniques
  • Ability to achieve phone metrics for the department
228

German Customer Service Dublin Centre Resume Examples & Samples

  • You will be working in a team environment
  • Helping customers with technical and non-technical problems
  • Utilising knowledge, available sources and tools to diagnose and resolve issues
  • Have native levely of German and have a good command of English
  • Ability to learn
  • Enjoy dealing with people
229

Customer Service Head-industrial Resume Examples & Samples

  • Responsible for high levels of effective outbound pre-sales call activity leading to delivery of sales objectives and exceptional service to customers in the market
  • Primary role involves pre-sales, customer fronting order to cash and post sales activities focusing on great customer experience
  • Full accountability in driving and exceeding Portfolio (Standard segment) and Territory sales targets set
  • To find new contacts and expand the range of products purchased using the Value Proposition to position us as their supplier of choice
  • Issue, follow up and convert profitable quotations
  • Take the lead in working with Marketing team focusing on sales related campaigns to drive activity and sales
  • Liaise with other departments and parties to increase our service level (eg. timely delivery, lead-time issues, etc)
  • Set objective and lead the team to maximise customer satisfaction through our value proposition
  • Active member of the local country sales leadership team, responsible for all pre-sales support, customer engagement supported by clear performance metrics within the market
  • As the custodian of the Voice of the Customer within the market, creating and embedding a customer focused culture ensuring the customer is at the heart of all decision making, evident by customer satisfaction scores
  • Overall accountability for the delivery of operational excellence within the market, evident by externally benchmarked cost % sales performance
  • Local business owner and point of contact for total end to end order to cash process, working closely with Marketing, Offer and Finance leads as required
  • Embedding high performance, driving change and continuously looking to improve the way we do things
  • Drive End 2 End great customer experience with other functions to ensure customer needs are met and exceeded, to identify area to improve
230

Data Entry / Customer Service Resume Examples & Samples

  • Organized, self-starter; comfortable working in a fast-paced environment
  • Highly accountable; takes ownership and drives sense of urgency
  • High attention to detail under deadlines
  • Strong work ethic - humble but confident
  • Excellent interpersonal skills; able to build strong relationships across HQ and field teams
  • Customer Service Skills - ability to work with different personalities in person or by phone
  • Proven ability to influence cross-functional teams without formal authority
  • Excellent written & oral communication skills -- full literacy in spoken and written English
  • PC skills with Outlook, Excel, Word
  • Type 70 WPM
  • Prompt, efficient and learns quickly
231

Customer Service Retention Resume Examples & Samples

  • Client Retention: servicing existing clients and expanding current business by understanding clients’ changing needs and presenting appropriate and innovative solutions
  • Overcoming customer objections
  • Excellent communication skills and ability to effectively interface with clients
  • Organized, detail-oriented, and efficient time-management skills
232

Customer Service / Capacity Planning Analyst Resume Examples & Samples

  • Facilitate through CS Mgrs the regular clean-up/management of all open order statuses
  • Ensure realistic start ship dates are being utilized on CO’s entered and how they relate to collateral and launch product
  • Track, forecast, and analyze the weekly non-workables and monthly open order rolls. Provide info and partner with BPO’s as root causes and corrective actions are identified
  • Bi-weekly reporting of outstanding commitment orders, monthly reporting on workable/non-workable current & past due commits, monthly reporting on commits falling due within the next 90 days. This is includes the monitoring and forecasting of commit conversion pctgs by BU & by league This will include communication to Sales, Management and other customer support personnel
  • Chase order predictions inclusive of historical seasonality and current year market trends. Assist OF Director in composing monthly fiscal forecasts
  • Daily entered orders reporting and analysis
  • Monthly CS ‘Problem Order’ reporting
  • Monitor return authorization and cancel code utilization for uniformity, consistency, and meaningfulness. Report volumes and trends regularly
  • Coordinate and guide internal resources who prepare daily/weekly QC Project files and MFG delay/order impact files
  • As cascaded from the SO&C Planning Mgr, work on projects to deliver longer term process improvements as well as immediate daily production scheduling answers
233

Admin Ii Customer Service Resume Examples & Samples

  • Ensure that claims are processed in a timely and accurate manner
  • Provides reports on routing and/or claims activity to various members of management
  • Handle external customer issues in a professional manner
  • Provide timely, accurate reporting while meeting strict deadlines
  • Working knowledge of all Transportation procedures
  • Input data accurately for extended periods of time
  • Use independent judgment and be self-motivated
  • Pay close attention to detail
  • Comply with all safety regulations of the Service Center
  • Must adhere to all policies and procedures of the Service Center
  • Maintain a clean work area
  • Work with co-workers in a professional, respectful, cooperative, and courteous manner
  • Regular and punctual attendance
234

SVP Branded Cards Customer Service Resume Examples & Samples

  • Leads team to develop process improvements and value for end users
  • Partners with various business leaders to assist with immediate needs and plan for future changes
  • Provides audit support related to expertise and necessary documentation
  • Responsible for strategic planning, budgeting and policy formulation for the group including capacity planning and team development
  • Bachelor’s degree in business, economics or similar field or equivalent experience
  • 10+ years relevant work experience in regulatory compliance related work - Internal Audit, Risk Management, Internal Procedures and Controls
  • Ability to define, build, and manage strong partnerships across business, operations and technology organizations and across regions in a constantly evolving environment
  • Consumer Banking and Customer Service operations experience and knowledge preferred
  • Demonstrated ability to perform assessments related to risk management and controls and to analyze results to identify opportunities for improvement. Proven ability to work cross-functionally exercising leadership through influence, persuasion and negotiation
  • Exemplary thought leadership skills; able to build and lead strategic initiatives
  • Good executive presence for interaction across all levels of the organization
  • Superior execution skills and ability to drive results
  • Detailed and highly organized with strong analytical skills. Able to multi-task and set priorities
  • Demonstrated capability of leveraging technology in operational arena
  • Ability to establish a repeatable, reliable process to provide transparency for all stakeholders
235

SVP Branded Cards Customer Service Group Manager Resume Examples & Samples

  • This role is responsible for developing Branded Cards Customer Service servicing strategy, focusing on emerging and frontier servicing capabilities and optimizing for customer experience
  • Role will also be responsible to Identify and lead automation and digitization opportunities in Voice & Core Operations
  • Role will partner with the business to identify and implement revenue generating opportunities for the business
  • This role will be responsible for oversight for performance, customer experience metrics, and organizational strategy
  • Role requires high degree of Financial industry knowledge, Project Management and Program Management experience, strategic thought leadership, understanding of multi-site call center environments, ability to interact with senior level leaders across multiple business channels and geographies
  • Strong understanding and experience with the digital banking landscape
  • Strong drive for results and ability to diagnose performance issues, determine root causes, identify and drive initiatives to improve performance
236

Customer Service Summer Intern Resume Examples & Samples

  • Gain knowledge and experience in Customer Care Operations
  • Gain the opportunity to make an impact on Comcast's business and results
  • Participate in developmental activities
  • Network with leaders across multiple functions
  • Receive a hands on experience and see the frontline aspects that make cable possible
  • Actively participates in development, thrives as a dynamic, proactive, and continuous learner
  • Helps to improve Comcast's results through a project or series of work in Customer Care Operations
  • Opens, sorts, and distributes mail
  • Processes routine items and records
  • Answers phones and takes messages or provides information
  • Operates various office equipment
  • Assists with projects to ensure deadlines are met
237

Customer Service With German Resume Examples & Samples

  • Responding to customer queries and assisting customers with their requests
  • Working closely with other departments
  • Availability to start in a role in Dublin in 1-2 weeks' time
238

Mgr-customer Service Resume Examples & Samples

  • Overseeing the overall day-to-day functions, which involve attending to escalated investor requests and grievances as well as all investor /distributor related cases received directly from Income Tax, CBI, AMFI, SEBI, Judiciary and Management / Trustees
  • Identifying process risks based on compensation cases and complaints report
  • Responsible for recovery cases and communicating with various departments and investors on the same
  • Coordinate with other sub functions of TA and other departments to resolve the escalations. Ensure that the escalated issues are resolved as per the terms of service offering within the shortest possible timeframe and in accordance with department and company procedures and regulatory requirements
  • Monitor and review performance of Individual team members and provide feed back for improvement
  • Monitor error levels, check the accuracy of data being provided to investors, periodically carry out quality review and provide feedback
  • Ensure that the regulatory guidelines are understood and followed by all the team members
  • TAT improvement in complaints and queries- Responses to customers are sent promptly- Drive 20% improvement in 1st year
  • Automation of processes- Explore possible automation of key process with an aim to improve efficiency- Two ideas identified and implemented in 1st Year
  • Proactive identification of escalation- Predictive analysis of the queries and complaints to ensure min escalation. This could be through process changes as well as automation- Implement the solution in FY 16
  • Complaints learning document- Discuss with internal departments and share the opportunities for improvement ensuring there is not reoccurrence of similar issues- Ensure document is shared every month. Meeting with key internal departments every quarter
  • Language - Look at all communications to ensure the language is appropriate- To evaluate at least the most frequently sent letters in the 1st year
  • Generate proper MIS and reports on the activities of the escalated issues and overall grievances, so that the management team is informed of both the achievements and the requirements
  • Recruit when need arises and ensure proper induction of the new entrant
  • Handle other projects as delegated by the National Customer Service Head
  • Provide monthly reporting of Investor Complaints in a timely manner to management with actionable to address the top 3 -5 complaints. To monitor and track the same
  • Graduate, preferably from a commerce / accounting / finance background. Proficient in English
  • Previous experience in handling investor grievances and resolving complex issues, preferable in the mutual fund industry
  • Must have thorough understanding of Operations and process improvements. It could have been as an experience in the role of a Grievance Officer / Complaints manager or stand-alone stint in Operations
  • Knowledge of Tax Laws
  • Basic legal knowledge
  • Excellent customer relationship skills
  • Knowledge of business desktop applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
  • Knowledge of the Indian Mutual Funds industry and regulations involved therein
  • Model good work habits and appropriate use of procedures and control
  • Manages department performance
  • Provides technical guidance to other department personnel
  • May coordinate duties of departmental staff
  • Creating focus and achieving results
  • Ability to supervise multiple skill levels of staff members in own and other locations
  • Ability to influence and negotiate within own department and across the organization
  • Ability to set direction and guide staff to desired results
  • Ability to lead change strategies and hold staff accountable for action
  • Ability to help others adapt to change
239

Customer Service Fluent Resume Examples & Samples

  • Meet KPIs on an ongoing basis
  • Proven team player
  • Fluency in English plus Italian and French
240

German Customer Service Resume Examples & Samples

  • Competitive salary
  • Relocation package (flights and accommodation)
  • Career Progression
  • Benefits Package
  • Immediate interview and start date
  • A fluent German speaker
  • Committed to the role or committed to relocating for this role
  • Motivated and driven
241

Assistant VP Customer Service Resume Examples & Samples

  • This office shall be responsible for further strengthening of the internal grievance redressal mechanism of the bank
  • Review complaints parked in the CCSO queue that have been captured by frontline teams
  • Review detailed records/information relating to the complaint, discuss with various departments/stakeholders while redressing the same
  • Directly connect with complainants if required while examining their issues
  • Close loop the complaints by providing the resolution in writing to the customers
  • Record and document all information in the complaint management system
  • 3 to 4 years in customer interacting role
  • Should be well versed with products and processes of the bank
  • Should display high degree of empathy and understanding of customer needs while providing solutions
  • Should be able to provide win-win solutions to the customers and the bank
  • Should possess strong communication skills, have ability to influence at all levels, good temperament, ability to manage relationship with customers and key internal stakeholders
  • Should demonstrate sound judgment in resolving cases and should be able to work independently
242

German Customer Service Resume Examples & Samples

  • Dealing with customers via telephone, email and chat functions
  • You will be responsible for proactively communicating with customers
  • Working as part of a multilingual customer experience team
  • Identifying potential customers needs
  • Developing relationships with new customers and existing customers
  • Fluent German speaker is aMUST
  • Experience communicating with customers via email and telephone
  • Ability to think on your feet
243

Customer Service Resume Examples & Samples

  • Sales referral \ Upsell ability
  • Contact Center experience preferred 2- 3 years
  • Computer literate, multi-task
  • Department open Monday - Saturday
  • Center Hours 10:30 a.m. - 7:00 p.m. Monday - Friday
  • Center Hours 7:00 a.m. - 4:00 p.m. Saturday
244

Customer Service Admin Resume Examples & Samples

  • Able to navigate proficiently through multiple systems including our console, Dazzle, and UPS
  • Pulling inventory from our warehouse. Familiarity with measuring clothing and simple picture taking to document details for our customers
  • Produce shipping labels for outgoing packages, as well as creating customer returns
  • Able to correct domestic and international addresses within the invalid address console
  • Keep current with all new policies and procedures
  • Coordinate and follow up with other departments to ensure problem resolution. Work together with other Customer Service team members to promote an environment of customer satisfaction
  • Other duties may be assigned
  • 1 year of administrative work
245

Customer Service / Front End Sup Resume Examples & Samples

  • Processes layaways and layaway payments. Ensures customer balances due are accurate and current
  • Completes layaway inventories and reconciliations
  • Promotes customer satisfaction
  • Resolves customer complaint and provides information to customers on all types of NEX retail policies and programs. Coordinates all in-store aspects of the Star Card program
  • Supervises front end register, including scheduling, staffing, and training and performance rewiews. Ensures associates are aware of store promotions, policies, procedures, and programs. Ensures all front-end equipment - cash registers, etc. is available and properly maintained
  • Schedules and conducts store training programs regarding customer service, cash handling, etc. for retail store associates
  • Carries out and exemplifies the NEX policy of courtesy and customer service. - Makes recommendations for improvement
246

Web Customer Service Manager Resume Examples & Samples

  • Ensuring the team maintains our award winning customer service experience while improving upon the department standards in the luxury e-commerce field
  • Manage, coach and develop the Web Service team while instilling the Barneys New York values of great customer service
  • Maintain team morale and motivation levels to foster a team atmosphere that is receptive to change and process improvements
  • Manage call and email forecasting to ensure responsiveness and service levels in order to deliver customer expectations
  • Translate known issues and new initiatives from other departments to the team
  • Work with business partners to engage with the vendors for ongoing product knowledge and awareness of business initiatives and objectives
  • Set and record performance levels and KPIs for all web service teams; measure and review to ensure customer satisfaction levels are maintained
  • Initiate ideas to incentivize and reward the teams
  • Administrative responsibilities include (but not limited to): report generation, 1:1 sessions, timesheets reviews/submission, maintenance of dept. manuals and schedules and budgets
  • 3-5 years management experience of customer service and customer protection teams across multiple channels
  • Have a solid track record of managing customer service and sales teams for a luxury brand
  • A focus on quality and an evident passion for our Customer Service in a call center environment
  • Excellent written and oral communication skills are essential
  • Strong leadership and proven people management skills including talent recruiting and development
  • Results-oriented leader with a proven ability to inspire a team and provide outstanding service
  • An open schedule that is flexible to support the team during nights, weekends and holidays as needed
247

Customer Service Representive Resume Examples & Samples

  • Strong knowledge of moderately complex banking transactions, banking products & services
  • Well-developed, effective customer service skills dealing with complex and sensitive issues
  • Experience cross-selling services. Strong mathematical skills
248

Customer Service Intake Coordinator Resume Examples & Samples

  • High School diploma or G.E.D. equivalent
  • Required shift time of 9:30 am to 6:00 pm
  • Knowledge of, and/or experience in, health plan claim processing or medical insurance billing and customer service functions
  • Familiar with various types of medical plans and knowledge of client plan provisions
  • Superior verbal skills and effective use of advanced customer service principles
  • Excellent written communication skills demonstrated by accurate, concise documentation
  • Experience in high inbound call volume environment preferred
249

Customer Service Resume Examples & Samples

  • Prior customer service or call center experience - technical support experience preferred
  • A minimum of a high school diploma or GED - technical training or education preferred
  • Be able to probe for the root cause of issues
  • Be able to explain an issue and gain agreement with the customer
  • Be detail oriented
250

Retail Customer Service Outfitter Resume Examples & Samples

  • Greet and engage customers in a friendly and enthusiastic manner
  • Provide a legendary experience for every customer and promoting Cabela’s programs
  • Use current POS and SAP systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
  • Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
  • Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager On Duty of the issue
  • Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
  • Assist in other areas of the store when business needs dictate
  • One or more years’ experience in a sales or service environment is preferred
  • High school diploma or equivalent is preferred
  • Ability to provide superior customer service and exceed customer’s expectations
  • Ability to use good judgment and logic
  • Experience in a related field or outdoor lifestyle
  • Knowledge of Cabela’s specific products is an asset