Customer Service Consultant Resume Samples

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FF
F Ferry
Florence
Ferry
379 Roberts Rapids
Los Angeles
CA
+1 (555) 321 3372
379 Roberts Rapids
Los Angeles
CA
Phone
p +1 (555) 321 3372
Experience Experience
Phoenix, AZ
Customer Service Consultant
Phoenix, AZ
Jenkins, Abshire and DuBuque
Phoenix, AZ
Customer Service Consultant
  • Provides assistance to various Customer Group training functions for developing instruction/training
  • Receive and review individual performance metric reports and action plan with manager to understand individual performance
  • Maintain team and site level awareness of quality, productivity and efficiency. Work with supervisor to make improvements as necessary
  • May assist with developing action plans with Customer Service Management to resolve issues and build effective processes
  • Incorporate feedback on a regular basis, to improve your personal and professional development
  • Provide feedback on process and policies that would make the customer be a Promoter of Rogers
  • Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives
San Francisco, CA
Mobility Customer Service Consultant
San Francisco, CA
Berge, Kozey and Harris
San Francisco, CA
Mobility Customer Service Consultant
  • DEVELOP SELF AND OTHERS: Develop self and support others’ development to achieve full potential
  • Coordinate with Global Mobility Consulting team and vendor partners on management of assignment data and system data integrity for all downstream processes
  • Talent Management
  • Relocation Management
  • · Relocation Management
  • Project Management / Organizational Effectiveness certified
  • · Project Management / Organizational Effectiveness certified
present
Phoenix, AZ
Customer Service Consultant, Maternity Cover
Phoenix, AZ
Thiel-Haag
present
Phoenix, AZ
Customer Service Consultant, Maternity Cover
present
  • Assist in booking customer appointments for in store services, partnering with other members of the staff where necessary
  • Assist customers with repair requests in regards to leather goods in addition to dealing with all alteration requests and collection
  • Be an informed, enthusiastic advocate for the Burberry brand, product, seasonal collections and product innovations
  • Deal with any customers wishing to return or exchange a purchase
  • To promote the Burberry ‘Collect in Store’ service, advising customers about the process and managing all ‘Collect in Store’ orders
  • Accurately record customer details using computer based and paper based systems where necessary
  • Persevere to overcome challenging situations
Education Education
Bachelor’s Degree in Professionalism
Bachelor’s Degree in Professionalism
Baylor University
Bachelor’s Degree in Professionalism
Skills Skills
  • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact
  • Strong problem solving capability
  • Excellent attention to detail
  • Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals
  • Good communication skills; is able to effectively communicate to all levels of management and customers,
  • Strong knowledge of benefit plans, policies and procedures
  • Good financial knowledge gained through several years of experience, ideally in the financial sector
  • Excellent customer service/people skills
  • Ability to manage multiple relationships
  • Strong research, investigation and problem resolution skills. Able to demonstrate ownership for issues pertaining to customer service questions, including researching and providing solutions. Good verbal and written communication and interpersonal skills. Ability to remain focused during situations in which customers may be frustrated. Good typing and data entry skills. Proficient reading and math skills. Strong work ethic
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15 Customer Service Consultant resume templates

1

Customer Service Consultant Resume Examples & Samples

  • Must be fluent in English and speaking, reading and writing in any of the languages listed; French, German, Japanese, Korean andSpanish
  • Ability to work in a fast-paced phone environment with professionalism, courtesy and tact
  • Computer skills with familiarity using multiple browsers, multiple tabs, window navigation and instant messenger tools
  • Minimum 6 months of customer service experience
2

Customer Service Consultant Home Agent Resume Examples & Samples

  • Must be fluent in English and speaking, reading and writing in any of the languages listed; French, German or Korean
  • Ability to adapt to changes with technology; hardware, software, upgrades, application updates, etc
  • Strong verbal and written communication skills including de-escalation skills
  • Knowledge to self-diagnose basic connectivity issues and seek technical assistance as needed
  • Previous Call Center and remote agent experience preferred
3

Customer Service Consultant Resume Examples & Samples

  • Prior experience in providing customer service within a financial industry is a MUST. Individuals with previous call centre experience within financial services are welcome to apply
  • Excellent phone manners and communication skills with ability to provide great customer service on the phone to commercial business customers
  • Knowledge of Bank's cash management products/services, (commercial & retail) deposit, lending and investment products /transactional services is a huge asset
4

Call Center Customer Service Consultant Resume Examples & Samples

  • At least 6 months customer service experience is required
  • Ability to engage the customer with empathy
  • Simple problem solving skills
5

Call Center Customer Service Consultant Resume Examples & Samples

  • 2+ years of customer service experience is required
  • Synthesize Information
  • Learning on the fly
6

Customer Service Consultant Resume Examples & Samples

  • Strong team player
  • Have great communication skills
  • Self-motivated to meet and exceed your
  • Embraces and adapts to change easily
7

Customer Service Consultant Resume Examples & Samples

  • You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your varied knowledge to address customer needs actively
  • You will be an expert in dealing with customers via phone, live chat and email dialogue and will be comfortable using a series of dedicated systems to resolve customer queries
  • You will ensure to understand and operate within Burberry’s approved policies and processes
  • You will be proactive as well as assist with ad hoc duties as directed by the management team
8

Customer Service Consultant Resume Examples & Samples

  • Demonstrate a successful track record of working in an administration role in a customer focused environment that required you to work to set targets and goals
  • You will be adaptable and cope well under pressure,
  • Professional and customer focused, always maintaining a high standard in terms of quality of work
  • Previous insurance experience would be advantageous
9

Customer Service Consultant Resume Examples & Samples

  • Have the ability to quickly come to grips with complex product rules and policy documentation
  • Have a strong systems and numbers bent; your ability to pair this with your skills in analysis and logic will be essential
  • Be an excellent communicator both verbally and in writing, as key tasks will see you responding with intermediaries, their support staff, underwriters and customers by phone, email and by letter
  • Be adaptable and cope well under pressure, whilst remaining professional and customer focussed, and maintaining high quality standards
  • Have a successful track record of working in an administration role within a customer focussed environment that has required you to work to set targets and goals
10

Customer Service Consultant Resume Examples & Samples

  • Previous experience within financial services, securities based lending or call center experience
  • Proficient with Word, Excel, and PowerPoint
  • Operational and Project Management experience
  • Bachelor's Degree
11

Customer Service Consultant, Seasonal Temp Resume Examples & Samples

  • As the Customer Service Consultant you will be an important part of the Customer Service Team shaping the journey to transform the customer experience into being best in class. Through your passion for the brand and product and expert product knowledge you will provide a personalised experience for customers
  • You will be an enthusiastic advocate for the brand, product, seasonal collections and product innovations and use your knowledge to address customer needs actively contributing to increase sales
  • You will be an expert in dealing with customers via phone, web and email dialogue
  • You will contribute towards the efficient running of the customer service department and be able to support the Customer Care activity
  • Comply with the Company’s postal procedure
  • Ensure that the department operates in accordance with departmental and Company administration systems and procedures to minimise losses
  • Carry out any additional duties as directed by the management team
12

Customer Service Consultant, Festive Contract Resume Examples & Samples

  • Resolving cases with a customer-centric mind-set – putting the customer first and feeling empowered to take personal ownership and accountability for the customer experience
  • Demonstrating passion for our rich brand heritage and history, using expert product knowledge to encourage customers to personally experience Burberry products, actively increasing sales revenue
  • Productively and responsibly contribute to the performance of the contact centre, ensuring service level targets are achieved
13

Customer Service Consultant Resume Examples & Samples

  • Provide outstanding customer service to AMP customers
  • Add value to each customer interaction by having a great conversation, understanding the customer needs and adapting to provide the best service approach
  • Achieve Key Performance Metrics, including customer advocacy, first call resolution and growth and retention leads
  • Meet quality assurance targets
  • Develop and maintain an in-depth knowledge of products and services including the legislative, technical, industry and organisational environment in which they operate
  • Confidently navigate and source information from multiple internal systems and reference materials
  • Communicate solutions to Customers/Advisers queries in a manner that they can easily understand
  • Take ownership of complex issues, from the initial query through to its resolution, while managing Customer expectations of the appropriate timeframe for resolution
  • Contact centre experience
  • Relevant financial services industry experience (financial protection- life insurance, income protection insurance; superannuation and investments) is highly desirable
  • Ability to work to KPI's such as (AHT, Quality, Compliance and Adherence to schedule)
  • RG146 and/or Diploma in Financial Services
14

Seasonal Customer Service Consultant Resume Examples & Samples

  • 6 months previous call center experience in an e-commerce retail apparel business and likes being on the front line servicing customers
  • Strong PC skills including internet and windows-based applications
  • Demonstrates active listening skills, incorporating service based questions to resolve and retain customer loyalty
  • Able to multitask with multiple systems, while managing call times efficiently with a high degree of accuracy
  • Able to sit for long periods of time while answering large volumes of calls, processing customer orders on a computer
  • Minimum of 6 months customer service and sales experience
  • Previous Call Center experience preferred
  • Retail Apparel experience a plus
15

Customer Service Consultant Resume Examples & Samples

  • Possesses a Bachelor’s degree or an equivalent combination of education, training, and experience
  • Must possess a minimum of 2 years of experience in the Information Technology field
  • Must possess a minimum of 2 years of experience with operating systems, applications, hardware, and peripherals
  • Demonstrated knowledge of operating systems, application, hardware, and peripherals
  • Demonstrated knowledge of customer service and customer communication in multiple forms (e.g., email, calls, in-person, and social media)
  • Demonstrated ability to identify problems and their resolutions
  • Typically possesses experience with service operations: incident, request, problem, and identify management
  • Typically possesses experience with IT security policies and procedures, as well as access management and troubleshooting
  • Must be able and willing to work evening or weekend hours as necessary
  • Ability to coordinate multiple projects and adjust to changing priorities in a fast paced environment
  • Demonstrated strong personal mastery, including ethics, interpersonal skills, and engagement in continuous learning
  • Develops internal and external technical documentation. Contributes to the establishment and maintenance of software and documentation libraries
  • Manages user accounts, provides permissions/email account sharing, and creates/deletes shared server folders. Resolves end user problems
  • Trains and supervises student workers, as assigned. Provides leadership, guidance and direction to student workers. Evaluates performance and counsels student works, as assigned. May recommend disciplinary action
  • Participates in project meetings with technical departments to consult and produce project deliverables
  • Works with other personnel to ensure product adequately meets all department standards
  • Participates in testing software or new process flows
  • Conducts instructional classes and outreach sessions for university community
  • Stays informed of new developments and technologies by reading journals and other pertinent publications, maintaining contact with vendors, and participating in professional organizations, meetings and seminars
  • Liaises between the customer community and high levels of support or others within the department
  • Performs other duties as assigned or requested. The university reserves the right to add or change duties at any time
  • Bachelor’s Degree in Computer Science
  • 3 years of experience in customer service
  • 3 years of experience in the Information Technology field
  • ITIL Foundation Certification
  • HDI Customer Service Representative (HDI-CSR) Certification
  • HDI Support Center Analyst (HDI-SCA) Certification
  • HDI Knowledge Centered Support (KCS) Principles Certification
  • CompTIA IT Fundamentals/A+/Network+/Project+/Security+/Mobility+
  • Project Management Institute (PMI) Certificated Associate in Project Management (CAPM)
  • Experience in Higher Education
16

Customer Service Consultant Resume Examples & Samples

  • Provide empathetic customer service through respect, understanding and effective communication
  • Provide prompt escalation of issues and participate in the resolution and response back to the customer/adviser
  • Take responsibility for delivering 100% accurate information to customers and advisers
  • Meet individual productivity and quality standards as determined by the business
  • Investigate and resolve customer complaints in line with NAB Wealth complaint handling procedures, including legal and trustee obligations, service standards and file maintenance requirements
  • Provide assistance to employees within agreed timeframes to facilitate the efficient resolution of customer complaints
  • Identify continual service improvement initiatives and implement these ideas in collaboration with the team and other stakeholders
  • Have previous work experience dealing in a customer focused role
  • Have exposure and experience in using multiple databases and systems
  • Demonstrate strong attention to detail
  • Be able to work autonomously
  • Have proven experience of working towards deadlines and KPIs
17

Customer Service Consultant Resume Examples & Samples

  • Act as the one point of contact for employees on mobility policies, to ensure understanding of the policies and delivery of all mobility services
  • Perform routine assignment allowance calculations and reconciliations, investigate and respond to queries from associates regarding pre-assignment, on assignment and post assignment mobility activity and transactions
  • Coordinate the delivery of all services supporting their assignees including LOU explanation, assignment allowances and provisions, immigration, relocation, payroll instructions, tax preparation, Assignee Portal support and any other questions an assignee may have throughout assignment lifecycle
  • Execution based on assignment structure, employment arrangement and assignment setup
  • Evaluate individual mobile employee issues that require special handling and recommend appropriate resolutions including policy exceptions
  • Coordinate with Global Mobility Consulting team and Vendor partners on management of assignment data and system data integrity for all downstream processes
18

Mobility Customer Service Consultant Resume Examples & Samples

  • Customer Focus: Focuses on understanding the requirements of customers. Builds and maintains effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives i.e. collaborates with the customer to identify and maintain focus on their needs. Delivers on all commitments in a timely manner. Monitors customer satisfaction; ensures the ‘voice of customer’ is understood by the HR team. Gains respect of customers through consistently engaging them around relevant issues and meeting commitments
  • Communication: Develops open, effective communication practices across the organization to improve individual and business achievement and performance i.e. demonstrates effectiveness in written and verbal communication. Develops and reinforces clear, consistent key messages. Seeks input from key stakeholder audiences. Shares information openly and honestly and facilitates dialogue. Incorporate research into planning decisions
  • Vendor management: The ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall company policies and procedures
  • Immigration
  • Talent Management
  • Project Management / Organizational Effectiveness certified
  • Negotiation Skills (ideally vendor management experience)
  • Ability to work in a virtual working environment, fully utilising technology and communication tools
  • Proactive mind set with self-starter initiative
  • Being able to effectively build relationships and vendors
  • Excellent listening and communication skills (both verbal and written)
  • Ability to deliver exceptional customer service
  • Developed knowledge of the legal and regulatory environment, especially as it relates to Mobility
  • Ability to process detailed information with high levels of accuracy and attention to detail
  • Ability to work under stress and tight deadlines
  • Diagnostic Thinker
  • Pro-Active
  • Being a change agent.-ability to live with and manage ambiguity
  • Enthusiasm for change and adaptability to rapidly changing environment
  • Curiosity and continuous learning mindset
  • Continuous networking with colleagues and clients
  • Focus on timely and consistent execution
  • Effective at contracting and consulting with clients and HR colleagues
  • Process improvement mindset and delivery
19

Customer Service Consultant Resume Examples & Samples

  • Provide excellent customer service and effectively promote and cross-sell the Bank’s range of products
  • Increase the sales and referral targets to increase year on year revenue growth
  • Deliver what is promised in line with the customer’s expectations
  • A year’s experience in customer service with up selling and cross–selling in a contact center environment is an advantage
  • Proven background in achieving and exceeding individual targets and ensuring accurate delivery of customer enquiries and instructions
  • Adherence to standards by following contact center processes and guidelines
  • Proficient in MS Office applications and good understanding of telephony/financial systems
  • Financial or banking experience preferred
20

Customer Service Consultant Resume Examples & Samples

  • Resolve routine problems and take the necessary action to satisfy customers and internal departments
  • 9 months experience providing customer service or in a customer contact position required and 12+ months prior customer service experience preferred
  • Strong customer service and problem-solving skills and the ability to educate customers are essential
  • Ability to prioritize work
  • No Collections!
21

Customer Service Consultant Resume Examples & Samples

  • Understand and effectively follow all Customer Service policies and procedures, offering a sensational and elevated customer service at all times, responding to all customers in a timely manner
  • Handle contact with customers in an empathetic and confident manner and effectively assessing customer needs and provide solutions
  • Deal with any customers wishing to return or exchange a purchase
  • Required to deal with filing, archiving and reporting in relation to the role
  • Assist in booking customer appointments for in store services, partnering with other members of the staff where necessary
  • Be an informed, enthusiastic advocate for the Burberry brand, product, seasonal collections and product innovations
  • You will have excellent product, service and store information knowledge and will therefore be able to assist all customers
22

Mobility Customer Service Consultant Resume Examples & Samples

  • Act as the one point of contact for employees on mobility policies, to ensure understanding of the policies and delivery of all mobility services. Perform routine assignment allowance calculations and reconciliations, investigate and respond to queries from associates regarding pre-assignment, on assignment and post assignment mobility activity and transactions
  • Coordinate the delivery of all services supporting their assignees including LOU explanation, assignment allowances and provisions, immigration, relocation, payroll instructions, tax preparation, Assignee Portal support and any other questions an assignee may have throughout assignment lifecycle. Execution based on assignment structure, employment arrangement and assignment setup. Evaluate individual mobile employee issues that require special handling and recommend appropriate resolutions including policy exceptions
  • Coordinate with Global Mobility Consulting team and vendor partners on management of assignment data and system data integrity for all downstream processes
  • Manage Salesforce (case tracking system) queue retrieval and reassignment, International Assignment business process, payroll set-up and instructions, consistency and compliance with the Global Mobility Policy, ad-hoc data requests, metrics auditing, management of on-assignment HR management system and LINK-E (mobility system) data changes
  • A manifold challenge in which you can further build a versatile and rounded profile
  • Being part of a newly born team that will add measurable value for the Company with room for your ideas and process improvements
  • Vendor management: Ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall Company policies and procedures
  • Customer Focus: Focus on understanding customers´ requirements. Build and maintain effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives, i.e. collaborate with the customer to identify and maintain focus on their needs. Deliver on all commitments in a timely manner. Monitor customer satisfaction; ensure the ‘voice of customer’ is understood by the HR team. Gain respect of customers through consistently engaging them around relevant issues and meeting commitments
  • Mobility Knowledge: Preferably gained through partnership in a deep technical role with extensive knowledge in one or more of the following areas: Mobility, Payroll, Immigration, international Compensation and Benefits, Talent Management, Customer Service / Consulting, Relocation Management
23

Hiring Event Customer Service Consultant Resume Examples & Samples

  • Educate customers on the policies that can affect their accounts, keep our customer’s informed so they can make savvy financial decisions
  • Help protect our customer’s from fraud by providing guidance when debit cards or checks are lost or stolen. Guide customers through the dispute process when unusual activity has already
  • Occurred
  • Recommend the right products and services to our customers based on their individual needs. Guide customer’s through the process to enroll or open new products and services
24

Customer Service Consultant Resume Examples & Samples

  • Ability to accurately & efficiently process cash transaction
  • Sound computer literacy
  • Attention to detail & finishing skills
  • Good planning, problem solving & organising skills
  • Experience in Customer Services
25

Customer Service Consultant Resume Examples & Samples

  • Experience with working towards targets
  • Contact Centre experience is not essential, but it is important to be a natural 'people person' with a great phone manner
  • Enthusiastic and positive personality that likes to “think on your feet”
26

Customer Service Consultant Resume Examples & Samples

  • 1-2yrs Financial experience in an administrative role, preference for someone with Life / Group Insurance background
  • Open to Fresh Graduates from Business Courses
  • Intermediate to advanced skills with MS Office programs
  • Demonstrated performance in a customer service related environment
  • A high degree of accuracy Services, reliability and attention to detail
  • A self starter and able to work autonomously
27

Customer Service Consultant Resume Examples & Samples

  • Ensure delivery of the client experience is
  • Provide
  • Ensure
  • Working knowledge of Bank’s
  • Working
28

Customer Service Consultant Inquiries Resume Examples & Samples

  • Ensure the delivery of customer
  • Dealing with the more complex client
  • Expert knowledge of technology based
  • Working knowledge of Bank's cash
29

Customer Service Consultant Australian Contact Centre Resume Examples & Samples

  • Building a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
  • Previous experience in Customer Service and sales environments which could include Retail and/or Hospitality
  • Contact Centre experience is not essential, but you will be a natural 'people person' with a great phone manner
  • As this is a permanent role, you must be a Permanent Resident or Citizen to apply
30

Customer Service Consultant Asia Pacific Resume Examples & Samples

  • You will use your empathy and intuition to anticipate and understand customers’ needs, persevering with and resolving any service or product related issues, with specialist understanding of post-sales customer care
  • Ensure that the relevant administration is completed and distributed appropriately
  • Excellent verbal and written skills in Mandarin language
  • Good verbal and written English language communication skills are also essential
31

Customer Service Consultant, Maternity Cover Resume Examples & Samples

  • Demonstrate a clear understanding of service policies including after-sales services such as alterations, repairs, replacement parts
  • Assist customers with repair requests in regards to leather goods in addition to dealing with all alteration requests and collection
  • Following this process, you will be accountable for monitoring all repaired goods and stock
  • Liaise with customers in regards to requests of replacement parts for outerwear. You will also be responsible for the management of the replacement parts inventory and will be required to maintain this
  • Deal effectively with all customer enquiries, requests and complaint
  • To promote the Burberry ‘Collect in Store’ service, advising customers about the process and managing all ‘Collect in Store’ orders
  • Accurately record customer details using computer based and paper based systems where necessary
  • You will also be responsible for a variety of integral services that will impact the customer experience at Regent St. This will include restaurant booking, assisting to manage the valet parking process, ordering taxi’s, etc
32

Customer Service Consultant Inquiries Resume Examples & Samples

  • Working knowledge of branch regulations, policies, procedures, operations and functions
  • Working knowledge of Bank's cash management products and services
  • Thorough knowledge of the Bank's (commercial & retail) deposit, lending and investment products and transactional
  • Efficiency – Finding ways to accomplish the most with the available amount of time and resources
  • Empathy – Being perceptive and sensitive to the feelings and attitudes of others
  • Flexibility - Adapting to and working effectively with various individuals or groups. Ability to work
33

Customer Service Consultant Resume Examples & Samples

  • Proven experience in Customer Service roles
  • Previous Contact Centre experience will be an advantage
  • Moderate level of computer navigation skills
  • Self-managed
  • Motivated and possess a positive attitude
34

Customer Service Consultant Resume Examples & Samples

  • Meeting customers financial transaction needs
  • Actively contributing to the achievement of targets
  • Experience in relation to achievement of sales targets and KPI's is desired but not essential
  • Ability to learn quickly and "think on your feet"
35

Customer Service Consultant Resume Examples & Samples

  • Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers
  • Actively listen to customers, ask the right questions, and offer solutions (products and services) which cater to customer needs
  • Complete accurate transactions in an effective and precise manner with an attention to detail
  • Adapt and deal effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions
  • Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact
  • Incorporate feedback on a regular basis, to improve your personal and professional development
  • Drive the sale of Fido products and services by consistently meeting/exceeding individual sales targets
  • Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, customer retention)
  • Completed a high school diploma or higher
  • Available to work on a flexible schedule: days, evenings and week-ends to meet our customer demands
  • Excellent active listening and communication skills
  • Strong computer skills (Windows systems and internet navigation) and possess basic arithmetic skills
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced and ever-changing working environment
  • Bilingual (English and French) is considered an asset
36

Customer Service Consultant Resume Examples & Samples

  • Connect and build rapport with a variety of customers by actively listening to our customers, asking the right questions and offering solutions (products and services) which cater to customer needs
  • Deliver reliable solutions to our customers with a sense of urgency and sound judgment
  • Drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
  • Complete accurate transactions in a timely manner
  • Completed high school diploma or higher
  • Available to work on a flexible schedule: days, evenings and week-ends to meet customer demand
  • Strong problem solving skills and ability to deal with customers tactfully and effectively in a fast paced environment
  • Experience in a retention focused role
37

Customer Service Consultant Resume Examples & Samples

  • Completed a high-school diploma
  • Be available to complete a training program
  • Bilingualism (English and French) is a requirement
38

Activations & Customer Service Consultant Resume Examples & Samples

  • Act as first point of contact for OWS RCs (customers) and Technicians, ensuring consistent customer service via adherence to processes and procedures
  • Ensure all incoming calls are answered within SL timeframe
  • Successful management of the fault to resolution
  • Successful management of exceptions – i.e. Activations
  • Conduct initial troubleshooting. Able to source appropriate information to enable successful troubleshooting and effective logging of cases (faults/activations) to resolver groups
  • Liaise with appropriate resolver groups to ensure faults are managed to high quality and a high standard of customer service provided
  • Provide a high level of customer service whilst diagnosing, testing and resolving customer service difficulties within agreed timeframes
  • Effective communication on the progress of fault & exception management actions
  • Ensure that appropriate levels of service is being provided according to agreed SLA's (Service Level Agreements)
  • Protecting Revenue by reporting outages and problem trends
  • Identification and escalation of Network and hardware issues
  • Logging of faults to appropriate third parties. Liaise with Optus network Ops and other third parties to facilitate timely resolution of customer faults
  • Relevant full-time experience in a commercial business environment / call centre environment
  • Previous phone support experience entailing ongoing liaison and relationship building with clients
  • Previous experience in service assurance and activations
  • Understanding of the telecommunications regulatory environment
  • Previous experience with ULL Networks (desirable)
  • Understanding of ULL processes (desirable)
  • Proficiency in Microsoft Office applications
  • A self-starter with the ability to work unsupervised
  • Highly developed interpersonal communication skills
  • Managing self - a demonstrated ability to work autonomously
39

Customer Service Consultant Resume Examples & Samples

  • Developing and maintaining a thorough knowledge of commercial products, services and procedures
  • Post-Secondary Education Completed
  • Thorough knowledge of the Bank's (commercial & retail) deposit, lending and investment products and transactional services
  • Thorough knowledge of techniques to generate quality referrals
  • Thorough knowledge of the Bank’s on-line interactive systems
  • This position is located in Mississauga, 4715 Tahoe Blvd. Hours of Operations: 7 am - 8 pm. Monday - Friday, 37.5 hours/week
40

Customer Service Consultant Inquiries Resume Examples & Samples

  • Expert knowledge of technology based customer interactions (telephone, email,
  • Working knowledge of the Bank's (commercial & retail) deposit, lending
  • Efficiency – Finding ways to accomplish the most with
41

Customer Service Consultant Resume Examples & Samples

  • Open to Fresh Graduates from Business Courses. Tertiary qualifications
  • Proven ability to provide quality customer service
  • Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface is expected
  • Displays self motivational skills
  • Ability to work in a fast paced Team environment where targets need to be reached and meet deadlines.     
  • Displays strong capabilities in written and oral communication skills
  • Proven high degree of accuracy and attention to detail of outputs in processing
42

Customer Service Consultant Resume Examples & Samples

  • Proven years of Customer Service experience in a Call Center environment
  • Must have completed at least 2 years of college or diploma course
  • Experience in handling insurance, financial or banking accounts is an advantage
  • Must have excellent communication as well as comprehension skills
  • Ability to work in a performance driven and fast paced environment
43

Mobility Customer Service Consultant Resume Examples & Samples

  • · Mobility
  • · Payroll
  • · Immigration
  • · International Comp & Benefits
  • · Talent Management
  • · Customer Service / Consulting
  • · Relocation Management
  • · Project Management / Organizational Effectiveness certified
  • · Negotiation Skills (ideally vendor management experience)
  • · Ability to work in a virtual working environment, fully utilizing technology and communication tools
  • · Customer Focus: Focuses on understanding the requirements of customers. Builds and maintains effective relationships with customers by gaining their trust and respect and by leading customers to new insights and perspectives i.e. collaborates with the customer to identify and maintain focus on their needs. Delivers on all commitments in a timely manner. Monitors customer satisfaction; ensures the ‘voice of customer’ is understood by the HR team. Gains respect of customers through consistently engaging them around relevant issues and meeting commitments
  • · Communication: Develops open, effective communication practices across the organization to improve individual and business achievement and performance i.e. demonstrates effectiveness in written and verbal communication. Develops and reinforces clear, consistent key messages. Seeks input from key stakeholder audiences. Shares information openly and honestly and facilitates dialogue. Incorporate research into planning decisions
  • · Consulting: helps customers solve business problems through diagnostic thinking, effective questions and creative thinking. Manages expectations and builds strong collaborative win-win relationships with partners to deliver key goals i.e. gathers appropriate information through skillful questioning and listening. Helps customers identify the right solutions to business problems and change management challenges. Contracts specific deliverables and deadlines with internal clients, based on effective diagnostic studies. Manages client expectations effectively
  • · Needs Assessment: Knowledge of procedures used to assess information needs; includes ability to assess information needs and evaluate effectiveness against KO standards
  • · Vendor management: The ability to evaluate and ensure that vendor performance meets or exceeds defined performance standards and adheres to overall company policies and procedures
44

Customer Service Consultant Resume Examples & Samples

  • Passionately connect and build rapport with a variety of customers and their changing needs
  • Right size our customers based on their individual needs and promote appropriate products and services as necessary
  • Complete accurate transactions with a sense of urgency and an eye for detail
  • Take appropriate action to efficiently resolve issues
  • Receive and incorporate feedback to improve personal and business performance
  • “Commit to being there” for our customers and share our dedication in striving to deliver world class customer service and first call resolution!
  • Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment
  • Must be comfortable working in a highly structured, measurable target driven environment
45

Customer Service Consultant Resume Examples & Samples

  • Previous experience working in a call centre / contact centre environment is highly desirable
  • Strong IT literacy skills
  • Professional work ethic with flexibility and willingness to learn new skills
  • Previous experience working in a customer service based role (retail, banking, sales)
  • The ability to prioritise your own work load and meet set targets
  • Experience within the financial services sector would be advantageous
46

Customer Service Consultant Resume Examples & Samples

  • Advising and supporting our clients and answering their questions in connection with daily operation of SimCorp Dimension®,
  • Effectively communicating with different levels of the client organization,
  • Analyzing issues, which occur in SimCorp Dimension® in production at our clients, and creating convincing solutions in close co-operation with our developers and subject matter experts,
  • Regularly advising and supporting our clients on site,
  • Taking responsibility for your own client portfolio in relation to Support and Operational Services deliveries acting as Operational Account Manager,
  • Carrying out smaller projects and assignments at our clients
  • Good financial knowledge gained through several years of experience, ideally in the financial sector
  • Experience with SimCorp Dimension®, either from working for a SimCorp client, in SimCorp or from consultancy work
  • Knowledge of Front Office suite of SimCorp Dimension® is advantageous
  • An academic degree in IT or finance/economy
  • A wide understanding of software engineering and software support
  • Strong verbal and written English language skills
  • Strong and assertive communication skills
  • Ability to drive results and deliveries
47

Customer Service Consultant Resume Examples & Samples

  • Delivering top-class customer service, hereunder fast and efficient order intake via different order methods, including EDI
  • Following up on deliveries, managing master data, invoicing, claims, credit and debit notes and returns
  • Actively participating in key meetings in which you enthusiastically collaborate and share knowledge to improve our business
  • Answering phone and email inquiries and performing other ad hoc tasks for customers or internal stakeholders
  • Together with the manager identify and implement best ways of working across the NBB Customer Service area and thus develop workflows, processes and facilitate workshops
  • Represent customer service Benelux in the collaboration with carriers, warehouse logistics and customer logistics
  • Together with sales department continuously, build on increased customer value, through driving delivery service, reduced order lead-time, inventory management…
  • Be the go-to-person on order management
  • Participate in European and NBBTR-projects on logistics and order management, contributing with your broad functional expertise
  • Have 5+ years of experience in retail customer service and EDI in a FMCG company
  • Ideally have a track record of understanding, aligning and developing complex processes
  • Are used to working with end-to-end workflows
  • Have a background in customer logistics and are used to collaborate with carriers
  • Must have great command of SAP and reporting, effortlessly working with Microsoft Office applications
  • You speak and write Dutch, French and English effortlessly
  • At least hold a Bachelor-degree in Business Administration/Economics with focus on Logistics
  • Are able to travel across Europe on a few occasions per year
48

Customer Service Consultant Resume Examples & Samples

  • Provide a responsible and accurate telling service by maintaining and applying an up to date knowledge of transaction banking policies, practices, procedures and law
  • Spot opportunities for cross selling products and services by being aware of customer needs
  • Work towards sale referral targets
  • Provide friendly responsive customer service by using excellent customer services skills
  • Ensure accurate and efficient completion of all transactions
  • Provide accurate advice and assistance to any customer enquiries or refer them promptly to Account Manager for handling
  • Ability to accurately and efficiently process cash transaction
  • Attention to detail and finishing skills
  • Good planning, problem solving and organising skills
49

Customer Service Consultant Resume Examples & Samples

  • Ensuring delivery of the customer offer whilst maintaining strong relationships with customers
  • Proactively display first call resolution to provide effective decisions to ensure customer’s requirements are met and company standards and policies are adhered to
  • Accurate utilisation of Siebel to track customer queries, delivery issues and stock returns
  • Strong problem solving and influencing skills
  • Self-motivated, able to demonstrate a high level of initiative
  • Effective time management skills with the ability to prioritise delivery of outcomes
  • Strong use of MS Office with Siebel and SAP being experience preferred but not essential
50

Customer Service Consultant Resume Examples & Samples

  • Strong Customer Service experience
  • Proven administrative experience
  • Relevant background in Superannuation or Banking/Finance will be an advantage
  • Experience in working towards targets/KPIs
  • Excellent written and verbal communications skills
  • Solid numerical problem solving skills
51

Sales & Customer Service Consultant Resume Examples & Samples

  • Generation of sales and exceptional customer service
  • Assisting the external sales team with seeking and securing new business opportunities
  • Demonstrating our product range and educating customers in relation to the benefits of the recent advances in lighting, electrical, and home automation solutions
  • Maintain regular contact with builders and their clients including support of customer software requirements
  • Maintaining product and pricing information on the builder’s database
  • Proven customer service and retail sales experience (Essential)
  • Excellent verbal communication skills and ability to build rapport with customers
  • Highly developed time management and organizational skills
  • Advanced computer skills
  • Genuine interest in technology, particularly around home entertainment and automation
  • Previous sales experience in electrical, lighting and associated industries (Desirable)
52

Customer Service Consultant Resume Examples & Samples

  • Building close positive relationships with key client contacts by providing a personalised service
  • Provide major incident support ensuring the communication flow is clear and regular
  • Attending client service reviews (where cover allows) to strengthen customer relationships
  • Tracking engineering days and Resident engineer cover including sickness
  • Quoting for larger non-standard 3rd party work including cabling, handsets etc
  • Running daily, weekly and monthly reports for customers, third parties and engineers where appropriate
  • Offer support to customers on issues outside of day to day support queries
  • Take an active role in managing key 3rd parties, escalating where appropriate
  • Take ownership of incidents and manage them all the way through to conclusion
  • Manage customer expectations to ensure Capita exceed these expectations where possible
  • Participate effectively in a team environment
  • Focusing above-all on delivering responses and resolutions within the timescales set by customer Service Level Agreements
  • Foster a ‘can do’ attitude within the team
  • Preparing reports as and when necessary
  • General administrative duties relevant to the department
  • Project work as defined in your personal objectives (relevant to the Capita appraisal system)
53

Customer Service Consultant Resume Examples & Samples

  • Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers
  • Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts
  • Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers
  • Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering
  • Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships
  • Encourage customer growth and loyalty to the company through continuous support and customer assistance
  • Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers
  • Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues
  • Understand customers / Vertical Market Needs and determines pricing and selling strategies
  • Prepares and reviews contract terms and conditions using standard Trane templates when applicable
  • Presents the proposal to the customer
  • Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc
  • Organizing customers’ event and provide input to regular communication letter
54

Customer Service Consultant Resume Examples & Samples

  • Taking inbound calls and providing exceptional customer service on behalf of our client in relation to handset claims
  • First point of contact for lodging, coordinating and processing claims into a database
  • Deal with a high volume of calls and provide excellent customer service in a timely manner
  • Providing accurate and professional written/verbal correspondence to all parties
  • Working closely and collaboratively in this small team of 3 to achieve team goals
  • Use you’re administrative and customer service skills to problem solve and provide solutions where possible
  • Demonstrated experience working in a professional fast paced customer service environment
  • Ability to multitask and effectively manage competing priorities
  • Intermediate MS office skills and accurate/fast data entry skills
  • Ability to problem solve, make decisions and provide solutions
  • Enthusiasm and a professional “can do attitude”
55

Customer Service Consultant Resume Examples & Samples

  • Provide an alternative contact method for customer issues, inquiries, service and some technical support via Live Support/Live Chat
  • Ability to connect emotionally with the customer, assess customer inquiries, determine need and resolve while demonstrating excellent written communication customer service skills
  • Accurately complete transactions with a sense of urgency and have an eye for detail
  • Take appropriate action to efficiently resolve issues from beginning to end, evolving our customer relationships through making value based recommendations
  • Promote and support quality of service, one chat resolution and customer satisfaction via Live Support/Live Chat
  • Handle multiple chats simultaneously
  • Provide feedback on process and policies that would make the customer be a Promoter of Rogers
  • Available to work on a flexible schedule: days, evenings, week-ends & statutory holidays to meet customer demand
  • Must be computer literate: strong keyboarding (40-45 words per minute) and internet navigation skills and basic arithmetic skills required
  • Possess superior multitasking and prioritizing abilities
  • Demonstrated proficiency and experience in all competencies: Customer Focus, Innovation, Communication, Accountability and Teamwork
  • Excellent interpersonal and communication (verbal and written) skills required
  • Must be very flexible and willing to learn new functions
  • Able to recommend positive solutions and be proactive in effecting a change
  • Be at ease working in a structured and goal-oriented environment (value-based recommendations on every customer interaction, quality, customer retention)
  • Apply active listening skills and is able to filter a large volume of information quickly in order to identify key information to use in addressing a concern
  • Experience in a telecommunications role, preferably Live chat or Social Media
  • 40-45 words per minute
56

Customer Service Consultant Resume Examples & Samples

  • Process inbound and outbound calls and general policy enquiries
  • To support administration, online policy and claim creation, email operations and the development of new procedures
  • Ensure accurate, efficient and timely production of all policies and related documentation and to be flexible and able to manage multiple product and customer lines effectively
  • Building and maintaining strong working relationships with internal and external stakeholders
  • Contributing to the achievement of key performance indicators
  • Collaborating with colleagues throughout Marsh business to deliver a high standard of Client experience through effective call control and acquirement of relevant policy details
  • Work autonomously on specialised processes (Microsoft Word and Excel)
  • Adhere strictly to the Company’s Quality practices and other system procedures
  • Insurance or financial services experience with exposure to Motor Vehicle and Ancillary product lines role - highly advantageous
  • Experience within a busy administration role within an office environment
  • Intermediate level competency using Microsoft Office (Word, Excel, Outlook and PowerPoint)
  • Meet the training requirements of Tier 1 FSRA compliance
57

Customer Service Consultant Resume Examples & Samples

  • Quoting for larger non-std 3rd party work including cabling, handsets etc
  • Managing the customer access policies including remote access credentials, onsite restrictions and vetting/clearances
  • MAC contract management and tracking
  • ITIL Knowledge would be an advantage but training will be given
58

Customer Service Consultant Resume Examples & Samples

  • Be a strong team player
  • Have previous experience in a customer service or sales role
  • Be self-motivated to meet and exceed your goals
  • Embrace and adapt to change easily
  • Have a high level of professionalism
59

Customer Service Consultant Resume Examples & Samples

  • 1 year or more Claim processing experience; Preference
  • 1-3 years Customer Service experience in a transaction based environment; Required
  • Excel Proficiency; Preference
  • Experience in a production environment (Phone and Email Queue); Preference
60

Customer Service Consultant Resume Examples & Samples

  • Responsible for day to day operations customer fronting order to cash and post sales activities focusing on great customer experience
  • Operate as one Customer Care team in supporting Portfolio and Territory sales targets set
  • Build and use internal and external networks to ensure customer satisfaction and drive activity at site level
  • To capitalise on opportunities from daily operations around new customer contacts and expand the range of products purchased using the Value Proposition to position RS as their supplier of choice
  • Drive efficiency and “waste” reduction through use of Continuous Improvement to improve customer service and free up funds for reinvestment
  • Maximize customer satisfaction through RS value proposition
  • Manage the Voice of the Customer day to day operational activities within the market including but not limited to managing proactively detractors, evident by Net Promoter Score (NPS) and customer satisfaction scores
61

Customer Service Consultant Resume Examples & Samples

  • Deliver a professional service every day to all customers and advisers
  • Build effective relationships across our business
  • Previous insurance/investment experience in the financial services industry
  • Knowledge of Superannuation, Unit Trust & Reinsurance is a bonus
62

Customer Service Consultant Resume Examples & Samples

  • Fulfill all incoming enquiries to our Customer Contact Centre
  • Respond to and satisfy finance and insurance customer enquiries
  • Provide support to our internal teams and dealer network to meet customer needs
  • General administration and customer correspondence
  • Promote Mercedes-Benz Financial Services products and identify leads that can be converted to sales
  • Proactively ensuring every touchpoint with our customer is a great experience each and every time
63

Customer Service Consultant Resume Examples & Samples

  • Where required, undertaking and assisting in the daily administration tasks such as
  • Identifying multiple complaint cases
  • Understanding own and other’s responsibilities within the department
  • Supporting colleagues, the Customer Service Manager by offering unsolicited help
  • Ensuring proper records are maintained
  • Identifying patterns and trends in complaints and assisting with the production of accurate management information
  • Working within internal standards and the external regulatory and legislative framework
  • Acting with integrity and protecting any business sensitive information
  • Remaining conversant with the FCA dispute resolution rules and other legislation / regulation impacting on the business in the performance of the role
64

Customer Service Consultant Resume Examples & Samples

  • Location: 3600 Wiseman Blvd, San Antonio, TX 78251
  • Start Date: March 20, 2017
  • Training Hours:M- F 10:30-7pm
  • Post Training Hours:M- F 10:30-7pm/after training every other
  • You have a demonstrated background in customer service, insurance, retail, sales or a related field
  • You have excellent communication skills including articulation and persuasion
  • You have the ability to work in a fast-paced environment, navigate multiple programs and effectively use on-line resources to complete customers’ requests
65

Customer Service Consultant Investigations Resume Examples & Samples

  • Providing courteous, responsive and accurate service to customers via telephones
  • Accurately recording transactions originated by customers and forward to Processing for execution
  • Responding to more complex customer operational issues or concerns
  • Assist with the Centre’s growth by
  • Identifying and referring existing and new business opportunities for the Centre through his/her ongoing customer contact to the appropriate officer
66

Customer Service Consultant Resume Examples & Samples

  • 2-3 years experience in a production environment preferred
  • Claim processing experience
  • Customer Service experience in a transaction based environment
  • Ability to maintain accuracy and production standards
  • Understanding of medical terminology
  • Strong knowledge of benefit plans, policies and procedures
67

Customer Service Consultant Resume Examples & Samples

  • Make on average 16 Outbound calls per an hour to prospects and Property & Casualty customers who request for a quote or are ready to finalize
  • Handle inbound calls during peak times of need by scheduling Requests For Quotes when Licensed Property & Casualty Consultants are not available
  • Efficiently process transactions and refer requests based on findings to the correct product for assistance
  • Follow up with interested prospects and customers based on their needs to obtain or finalize a quote for MetLife Auto & Home Insurance
  • Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy
  • Support special product and/or service campaigns as needed, or if solicited by the customer
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry
  • High School diploma required; some additional educational experience or a trade or professional certification preferred
  • An ability to work during the hours of operation of Monday-Friday 9AM–9PM and Saturday 9am-5:30pm; must be flexible in regards to overtime & shifts worked, which may change based on business needs
  • 1 Year customer service/sales experience; Tele-greeting, Telecommunications or Outbound Dialing required; prior Call Center experience is highly preferred
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative and marketing functions
  • A passion for delivering a personal experience to both MetLife prospects and customers in a dynamic, fast-paced environment
  • Ability to successfully overcome customer objections by uncovering potential product needs
68

Customer Service Consultant Resume Examples & Samples

  • Advising and supporting our clients and answering their questions in connection with daily operation of SimCorp Dimension,
  • Analyzing issues, which occur in SimCorp Dimension in production at our clients, and creating convincing solutions in close co-operation with our developers and subject matter experts,
  • Knowledge of Front Office suite of SimCorp Dimension is advantageous
69

Customer Service Consultant Intern Resume Examples & Samples

  • To work in a leading international bank in Cambodia
  • To expose to an international working standard and have a chance to work with professional bankers
  • To gain basic understanding of the banking processes and products
  • To have customer service and sales experiences
  • Be at least a 3rd year student, preferably in Finance & Banking
  • Have a strong study record
  • Have good English proficiency
  • Have computer literacy in standard software applications
  • Be attention to detail and accuracy
  • Demonstrate good team work and interpersonal skill
70

Customer Service Consultant Resume Examples & Samples

  • Processes rework claims to minimize customer hand-offs and improves single call resolution
  • Reviews and adjudicates complex, sensitive, and/or specialized claims in accordance with claim processing guidelines
  • Diaries, reviews, and manages all pending claims and claim follow-ups daily focusing on earliest release possible
  • Handle complaints (member/provider), grievance and appeals (member/provider) via relevant recording/reporting system
  • Ensures compliance with requirements of regional compliance authority/industry regulator
  • Responsible for managing complex claim research scenarios and serving as a technical resource to colleagues on claim resolution, triaging of claim pre-authorization issues, and similar situations requiring senior level expertise
  • Documents and tracks all member contacts, events, and outcomes via appropriate systems
  • Works to enhance provider satisfaction while balancing interests of plan sponsor and member; keeps abreast of all network nuances (disruptions, terminations, additions, unique contract items, etc.)
  • Accesses information from a variety of systems and references including contracting and network system
  • Identifies systemic provider issues and partners with the appropriate parties for resolution
  • Adheres to international privacy policies, practices and procedures
  • Exhibits the following
71

Customer Service Consultant, Inquiries Resume Examples & Samples

  • Ensure the delivery of customer service via technology is consistent with Scotia Service Standards by
  • Dealing with the more complex client transactions (i.e. Investments, complex foreign exchange)
  • Taking full responsibility for all customer inquiries/concerns/complaints directed to him / her by resolving
  • Expert knowledge of technology based customer interactions (telephone, email, instant messaging, fax and mail)
72

Customer Service Consultant Resume Examples & Samples

  • Ensure delivery of the client experience is consistent with Scotia Service Standards by
  • Be the first point of contact for internal and external clients to ensure that appropriate probing has been completed prior to transferring the client to another team member/department
  • Provide courteous, responsive and accurate service to internal and external clients
  • Develop and maintain a thorough knowledge of commercial products, services and procedures
  • Ensure all interactions with both Clients and the Business Banking Community are conducted in a professional manner and in such a way as to protect the positions of both the Bank and the Client
  • Take full responsibility for all client inquiries/concerns/complaints directed to them by resolving those matters within their discretion to the client’s satisfaction or by referring the client to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures
  • Maintain confidentiality of Bank and client information
  • Review and prepare correspondence relative to client/partner inquiries
  • Contribute to the delivery of inquiry and investigation service and support by
  • Key in the Business Authentication Application/Employee Entitlements Forms received that Clients are required to complete that captures key information on the client’s employees who are authorized to contact the Business Service Centres and conduct business on behalf of the company
  • Complete any same day type inquiries from the Client/CRM/CSM
  • Record transactions originated by clients accurately and forward to processing for completion
  • Complete daily transactions originated by clients, management or B/F on the AS400 system accurately and in an efficient manner
  • Maintain strict adherence to Bank custody and security procedures and reporting any unusual occurrence or fraudulent activity to the supervisor immediately
  • Provide assistance by responding to more complex client operational issues or concerns as required
  • Provide assistance with the direction and training/cross-training of Client Service Representatives
  • Provide assistance with implementing changes to operating procedures and systems in order to increase efficiency and meet Bank regulations
  • Contribute to the Centre’s growth and profitability by
  • Ensure Clients have been authenticated prior to discussing their products/issues/inquiries with them
  • Identify and refer existing and new business opportunities for the Centre through his/her ongoing client contact to the appropriate officer
  • Ensure that all service charges are applied and collected as appropriate and authorized
  • Look for opportunities to simplify, eliminate or automate activities to improve overall productivity and service
73

Customer Service Consultant Resume Examples & Samples

  • Identify additional service needs during customer service calls; take advantage of cross-sell opportunities to generate additional revenue and contribute to the Company’s growth and profitability goals
  • Respond to escalated customer service calls in a timely and accurate manner ensuring that residential customer issues and concerns are treated in a respectful and professional manner
  • Effectively respond to escalated issues regarding commercial service changes and contract compliance matters, which may involve outbound calls and other communications to resolve complex issues including service level changes, contractual obligations, billing escalations, service cancellations, price increases, profitability analyses and equipment issues
  • Maintain team and site level awareness of quality, productivity and efficiency. Work with supervisor to make improvements as necessary
  • Serve as a primary resource for others, facilitating timely and accurate exchange of information among team members and customers
  • May develop, produce and review ad hoc reports that address cross-functional business operations
  • Enter service data into computer for billing and scheduling purposes
  • Associate’s Degree
  • Bachelor’s Degree highly desirable
  • Two years of prior customer service experience in a high volume call center environment
  • One year of prior telephone sales experience
  • Good time management skills to ensure assigned responsibilities are completed in an efficient manner
  • Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook
  • Excellent self-motivation skills; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals
74

Customer Service Consultant Resume Examples & Samples

  • Previous experience working in a customer focussed and target driven environment
  • The desire to learn and improve in an ever changing environment
  • The ability to keep your cool when the pressure may be on
75

Accounts Customer Service Consultant Resume Examples & Samples

  • To answer calls and resolve queries posed by Landlords correctly and as quickly as possible
  • To deal with the call as required be it doing the resolution or forwarding to a subject matter expert
  • To adhere to company best practice at all times
  • To comply with all relevant legislation as it affects the Lettings operation
  • Develop and maintain excellent staff relationships with internal colleagues and external and customers
  • Present a professional approach at all times
  • To maintain Brand standards
  • To be able to resolve customer queries at first point contact where possible
  • Accuracy with data input and attention to detail
  • An ability to demonstrate a positive attitude and professional manner when dealing with both internal and external customers
  • Proven ability to multi-task effectively and efficiently
  • Ability to work to defined policies and procedures
  • High level of communication skills
  • PC literacy
  • Previous experience in either Estate Agency, Customer Service or a Call Centre environment
  • Working knowledge of Windows based applications
  • Ability to remain calm and focused under pressure
  • Ability to build and maintain strong relationships with a varied audience
  • Ability to work part of a team but take account for own individual targets
  • To be able to plan and prioritise work load based on achieving personal goals and providing a high level of service to the customer
76

Customer Service Consultant Resume Examples & Samples

  • Oversees the reporting, staffing, scheduling, and performance monitoring for the call centers
  • Maintains performance data, calculates and analyzes performance results, develops performance reports, and communicates performance results. Compiles, maintains, and authorizes call answer data in compliance with government regulations or other regulatory reporting requirements and leads efforts to help achieve internal and external performance targets and service level requirements
  • Participates in special call center projects and assignments
  • Monitors real-time queue and adherence reports and takes corrective action to ensure all performance targets, service levels, and response time objectives are met. Researches and implements best practices to achieve improved results. Provides data storage, reporting, and performance advice and guidance to call center management
  • Provides daily support and troubleshooting for the automatic call distributor (ACD), interactive voice response (IVR) system, virtual queue technology, call routing protocols, workforce management system, reporting system, call center agent performance dashboards, and other call center technology. Ensures optimal utilization of technology to improve performance and customer satisfaction and manages relationships with internal and external service providers
77

Customer Service Consultant Resume Examples & Samples

  • Taking full responsibility for all customer inquiries/concerns/complaints directed to him / her by resolving those matters within their discretion to the customer’s satisfaction or by referring the customer to the appropriate source, as set out in the Bank’s Complaint Resolution Standards and Procedures
  • Maintaining confidentiality of Bank and customer information
  • Reviewing and preparing correspondence relative to customer/external inquiries
  • Ensure customer identification is executed through Business Authentication processes
  • Assisting with providing direction and training/cross-training of Customer Service Representatives
  • Assisting with implementing changes to operating procedures and systems in order to increase efficiency and meet Bank regulations
78

Customer Service Consultant Resume Examples & Samples

  • Discounted cinema tickets
  • O2 loyalty scheme
  • Retail discounts
  • Home moving / selling discounts
  • Pensions
  • Childcare vouchers
  • Cycle to work scheme
79

Customer Service Consultant Resume Examples & Samples

  • Matric
  • Relevant tertiary qualification / Technical qualification or studying towards completing qualificationn advantage would be
  • Computer literacy in MS Office
  • Minimum of two years experience in a customer facing,Call Centre and Admin environment
  • Technical /legal experience would be an advantage
80

Customer Service Consultant Resume Examples & Samples

  • Processing new account openings, transfers and closures and act as the first point of contact for retail customers
  • Competent and confident with customer call handling - experienced with dealing with difficult calls
  • Maintain improvements in performance and service by supporting implementation of agreed initiatives and trials, reporting and compliance
  • Support the induction of new recruits as and when requested
  • Excellent planning and personal organisation
  • A customer centric approach
  • Experienced in customer call handling
  • Excellent attention to detail
  • Creativity and ability to operate in a rapidly changing environment
  • Strong prioritisation skills
  • An advocate of change with an ability to engage and energise customers around change
  • MS Access and SAP Finance & Marketing skills desirable
81

Customer Service Consultant Resume Examples & Samples

  • Provide outstanding service to AMP customers
  • Add value to each customer interaction by having a great conversation, understanding their needs and delivering the best available service
  • Achieve key performance metrics, including customer advocacy, first call resolution and quality assurance targets
  • Focus on identifying sales and retention leads
  • Develop and maintain an in-depth knowledge of products and services including legislation, financial services industry and organisational environment
  • Communicate solutions to customers and adviser's enquirers in a manner that can easily be understood
  • Relevant financial services industry experience (financial protection- life insurance, income protection insurance; superannuation and investments) would be highly valued
  • Ability to work to key performance targets
82

Customer Service Consultant Resume Examples & Samples

  • With a high level of customer service empathy, professionalism and respect, this position provides a second tier of support, responding to escalated customer service calls in a timely and accurate manner
  • Responds to inbound call or email requests and initiates outbound calls to resolve complex issues including escalated customer issues and unresolved customer accounts that require additional research
  • Serves as a primary resource for others on customer issues, facilitating timely and accurate exchange of information
  • Effectively responds to customer escalations including, but not limited to, service changes, contract billing and equipment issues. Issues may require cross-functional assistance to investigate and resolve matters
  • Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained
  • Logs and records information about customer support interactions by inputting information into company systems and updating information in a timely and accurate manner
  • Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement
  • Reviews and may develop ad hoc reports that address cross-functional business improvement opportunities
  • May assist with developing action plans with Customer Service Management to resolve issues and build effective processes
  • Minimum of 1 year of experience as a Customer Service Specialist (II) in Republic’s National Accounts Customer Service
  • Minimum of 2 years of experience with Republic Services in a Customer Service environment
  • Knowledge of the waste management industry
  • Minimum of 3 years of progressive experience providing service in a high volume customer service environment
  • Good verbal and written communication and interpersonal skills
  • Good typing and data entry skills
  • Proficient reading and math skills
83

Customer Service Consultant Resume Examples & Samples

  • Must possess a minimum of one year of front line customer service experience
  • Typically possesses 1-2 years of experience in the Information Technology field
  • Typically possesses 1-2 years of experience with operating systems, applications, hardware, and peripherals
  • Typically possesses knowledge of operating systems, application, hardware, and peripherals
  • Typically possesses experience with service operations: incident, request, problem, and identity management
  • 2 years of experience in customer service
  • 2 years of experience in the Information Technology field
84

Customer Service Consultant Resume Examples & Samples

  • Proactively display first call resolution to provide effective decisions to ensure customer’s requirements are met and company standards & policies are adhered to
  • Adhere to Issue Resolution procedures
  • Proactive management & communication of customer non deliveries
  • Ensure utilisation of Siebel to track customer complaints, delivery issues & stock returns
  • Outbound customer calls relating to bulk lubes offer and backorder for eNabler
  • Seek opportunities for continuous process improvement
  • Any other duties as directed by Team Leader or Manager
  • Observe BP’s Values & Behaviour at all times
  • Proven experience in an office based customer service environment Demonstrated strong understanding of customer’s needs/ behaviours
  • Demonstrated strong oral and written communication skills
  • Strong team player with ability to create a motivated team environment
  • Demonstrated strong attention to detail
  • Demonstrated conflict resolution and negotiation skills
85

Customer Service Consultant Resume Examples & Samples

  • Support ANZ Lubricants Business by providing outstanding customer experience in an efficient and cost effective manner
  • Provide the full range of customer service activities including order placement, delivery, stock & pricing queries
  • Provide support to the Sales teams for pricing, delivery and account based queries
  • Identify opportunities for continuous improvements & enhancing the customer experience
  • JDE and Siebel system experience desirable
86

Customer Service Consultant Resume Examples & Samples

  • Respond to enquiries from customers in relation to the installation, functionality and performance of supported products either verbally by telephone, or in writing by email or letter
  • Concisely and accurately document support request information, paying particular attention to problem description, resolution, user reaction and follow up action
  • Identify causes of and solve problems for customers within acceptable time standards
  • Ensure, where appropriate, information gained from handling supports queries is promoted to our knowledge base and communicated to interested parties
  • Update knowledge base with known issues, tips and workarounds as required
  • Maintain up to date product knowledge and acquire further knowledge of relevant supported products to facilitate the continued provision of quality guidance to customers
  • A good team player with the ability to work on own initiative
  • Good software skills
  • Experience of working in a customer support role
87

SAP Customer Service Consultant Resume Examples & Samples

  • Work on multiple applications
  • Provide informal mentoring to less experienced colleagues
  • Develop innovative and creative output based on interpretation and analysis
  • Participate and may lead critical projects, customer engagements or business processes
  • Provide design and documentation at an application or function capability level
  • Participate in establishing and maintaining application standards and processes
  • Effectively communicate application and technical direction to the business and within the customer's IT organization
  • Advise on issues of systems integration, compatibility, scalability and multiple platforms
  • Experience conducting Business Blue print workshops for Business requirement gathering, Gap-Fit analysis, to-be analysis & documentation, Configuration, Testing, Training and related ABAP Developments
  • Configuration experience and setting of : Claim creation; master warranty check; Message (credit note) issuing to claimant; Posting to FI/CO and reversal; Claim closure; Dealer portal integration; Recall handling; Return parts handling; Supplier recovery; Tracking of product/services under warranty period ;Re-imbursement of claim expenses with-in validity; Identifying the products/services under warranty; Validating the authenticity of warranty claims; Defining the effects of warranties on pricing & invoicing; Monitoring expenses incurred due to warranty issues
  • Good understanding of process integration with other modules such as SD,MM,PP and FI Maintain and Support new and existing warranty programs including the maintenance of master warranty codes, labor codes, extended warranty programs and other related data points supporting the warranty programs
  • Ability to document new warranty management business requirements and implement the necessary system configuration to support the new business requirement criteria
  • Experience in independently handing Conversions for master and transaction data ; Well adapt in use of SAP tools such as SAP query and LSMW
  • 9+ years SAP Experience
  • 3 or more full-life cycle implementations (manufacturing industry preferred)
  • 1 roll out
88

Customer Service Consultant Resume Examples & Samples

  • Plans, develops and implements a variety of complex studies and investigations including cost - benefit analyses, financial analysis, system design specifications, test plans, policies, procedures and other technical and administrative evaluations impacting Customer Group programs
  • Provides detailed analyses and reporting / consolidation through the application of extensive analytic skills
  • Conducts root cause analyses, and applies a disciplined approach to data collection, measurement, business analytics including forecasting, extrapolation and presentation
  • Works with multiple projects concurrently under suspense while conveying complex information in a clear, accurate and concise manner under routine circumstances
  • Participates in cross-functional project teams that affect customer services processes, customer systems, and various data marts and data warehouses
  • Responds to regulatory and law enforcement agency requests in a timely and accurate manner
  • Represents Customer Group and Eversource on specific industry committees, professional societies or joint study groups as authorized
  • Participates in the budget process including planning, tracking and reporting on costs associated with internal and external service providers and reconciles monthly budget expenditures. Collaborates with key internal business partners to identify and resolve internal service level agreement issues
89

Seasonal Customer Service Consultant Resume Examples & Samples

  • Delivering World Class, Luxury Customer Service
  • By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products
  • You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
  • You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets
  • Portuguese
  • Mandarin
  • Possess a genuine passion for delivering world class customer service
  • Strong problem solving capability
  • Be available to work flexible shifts
  • Demonstrates initiative through proactive approach
90

Customer Service Consultant Resume Examples & Samples

  • Location:8888 Raintree Drive, Suite 300, Scottsdale, AZ 85260
  • Start Date:June 5th, 2017
  • Training Hours:M-F 9:30 a.m. - 6:00 p.m. for the first 12 weeks
  • Post Training Hours – 2 Options
  • You’re a high achiever with the ability to self-manage and demonstrate personable accountability, as well as effective collaboration in a team environment
  • You have strong customer service skills with a focus on delivering high customer value
91

Customer Service Consultant Resume Examples & Samples

  • Excellent communication skills and follow through required to advise clients of those requirements
  • Ability to handle multi-cultural sometimes multi-lingual clientele
  • Required language fluency: written and verbal
  • Superior written and verbal communication skills (in person and on phone)
  • Customer focused and service oriented
  • Results-driven
  • Adaptable and motivated to learn
  • Influence and diplomacy
  • Proficiency in technology to research options and to complete process requirements
  • LI-RT
92

Customer Service Consultant Resume Examples & Samples

  • Build a positive relationship with ANZ customers by ensuring their banking experience with us is easy, efficient and accurate
  • Proactively discuss the banks products and services to enhance their overall banking experience
  • Contribute to the achievement of sales targets Contact Centre KPIs
  • Previous experience working in a customer focussed and target driven environment such as Retail/Hospitality/Call Centres
  • Clear, well-spoken phone manner
  • A resilient manner and empathetic nature
93

Customer Service Consultant Resume Examples & Samples

  • IT literate to swiftly update all those customers details correctly
  • Basic Maths and english to solve some more tricky queries..... but don’t worry, calculators are our friend
  • People person... as you will be speaking to a lot of them!
  • Adaptability. Change is key to our business and our people get excited about the next new challenge around the corner
  • Manage and resolve the inbound calls from our very important customers
  • Thrive on being the best! Hands on training will be an ongoing part of your role to help you excel
  • Ensure each and every customer receives the very best service
  • You can expect to take a variety of interesting and challenging calls, some of which would include making various changes to our customer’s policies and answering some quite complex queries. It certainly won’t be boring!
  • Make a difference! And make gains, not always at the free gym facilities but in rewards and incentives
94

Customer Service Consultant Resume Examples & Samples

  • As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need
  • You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty
  • You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge
  • You will be an expert in dealing with customers via phone, live chat and email dialogue, this will include direct contact from customers, calls for flagship stores, and internal colleagues
  • Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
  • You will ensure to operate in accordance with Burberry’s approved policies and processes, and in line with Company procedures to minimise loss
  • Demonstrable experience in front line customer service role, ideally within Contact Centre environment
  • Passionate about delivering a sensational customer experience
  • Robust and confident
  • Organised and able to multi task
  • Demonstrates a positive attitude
95

Customer Service Consultant / nd Shift Resume Examples & Samples

  • Utilize your internet savvy to help your customers troubleshoot and navigate our online banking, bill pay and mobile banking app
  • Help protect our customers from fraud by providing guidance when debit cards or checks are lost or stolen. Guide customers through the dispute process when unusual activity has already occurred
  • PC, keyboarding and Internet experience needed
96

Customer Service Consultant, Lubes Resume Examples & Samples

  • Focus on call quality, not call quantity
  • Start early & finish early
  • Great CBD location close to public transport, cafes & parks
  • Enjoy a fuel discount & 2 paid community service days per year
  • Ensure delivery of the customer offer to customers across all Business Units whilst maintaining open and proactive feedback and relationships
  • Liaise with departments across GBS ANZ , GBS Asia , 3PL providers and the Lubricants business to satisfy customer requirements
  • Contribute to team KPI measures and adhere to all current policy and procedures
  • Proactive management & communication of customer non deliveries & short landed orders
  • Ensure utilisation of Siebel to track customer complaints, delivery issues & stock returns as per operating procedures
  • Manage customer expectations through the backorder report
  • Seek opportunities for continual process improvement
  • Ensuring delivery of the customer offer to customers whilst maintaining and developing strong relationships with our valued customers
  • Proactively providing first call resolution decisions to ensure customer’s requirements are not only met, but exceeded
  • The above is achieved through a focus on call quality, not call quantity or measuring average call handling times
  • As the team work with our customers in New Zealand, you will need to be available to work between the hours of 6.00 – 2.00pm or 7.00 am – 3.00pm, Monday to Friday, including Australian public holidays. You will then have NZ public holidays off
  • Proven experience in an office based customer service environment
  • Demonstrated strong understanding of customer’s needs/behaviours
  • Demonstrated high level of time management and organisational skills
  • Strong team player who contributes to creating a motivated team environment
  • Demonstrated flexibility and adaptability to work with and assist stakeholders
  • Working knowledge of MS Office suite applications
  • JDE and Siebel system experience desirable. but not essential
97

Customer Service Consultant, Ph Resume Examples & Samples

  • Liaise with other departments and parties to increase our service level (e.g. timely delivery, lead-time issues, etc.)
  • Responsible to identify and scope any potential avenues for the delivery of operational excellence within the market, evident by productivity and efficiency level
  • Generate a learning and feedback culture, ensuring absolute honesty and fairness
  • Embedding high performance, driving change and continuously looking to improve the way we do things through the delivery of effective coaching and performance reviews
98

Customer Service Consultant Resume Examples & Samples

  • Qualification in Administration Management advantageous
  • Successful track record in administration in a collections environment in the role of administrator (18 – 24 months)
  • Strong people skills record, with a demonstrated ability to build relationships
  • Good knowledge of call centre technology and operations
99

Customer Service Consultant Resume Examples & Samples

  • With a high level of customer service empathy, professionalism and respect, this position provides a second tier of support, responding to escalated customer service calls in a timely and accurate manner. Responds to inbound call or email requests and initiates outbound calls to resolve complex issues including escalated customer issues and unresolved customer accounts that require additional research. Serves as a primary resource for others on customer issues, facilitating timely and accurate exchange of information. Effectively responds to customer escalations including, but not limited to, service changes, contract billing and equipment issues. Issues may require cross-functional assistance to investigate and resolve matters. Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained. Logs and records information about customer support interactions by inputting information into company systems and updating information in a timely and accurate manner. Enters service and route data into computer for billing and route scheduling purposes. Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement. Reviews and may develop ad hoc reports that address cross-functional business improvement opportunities. May assist with developing action plans with Customer Service Management to resolve issues and build effective processes. Performs other job-related duties as assigned or apparent. The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company
  • Minimum of 1 year of experience as a Customer Service Specialist (II) in Republic’s National Accounts Customer Service. Minimum of 2 years of experience with Republic Services in a Customer Service environment. An Associate’s or Bachelor’s degree. Knowledge of the waste management industry. Experience using bilingual skills in a business environment
  • High School diploma or G.E.D. Minimum of 3 years of progressive experience providing service in a high volume customer service environment. Experience working in a team environment
  • Strong research, investigation and problem resolution skills. Able to demonstrate ownership for issues pertaining to customer service questions, including researching and providing solutions. Good verbal and written communication and interpersonal skills. Ability to remain focused during situations in which customers may be frustrated. Good typing and data entry skills. Proficient reading and math skills. Strong work ethic
100

Customer Service Consultant, Live Chat Resume Examples & Samples

  • Via Live Chat, deliver reliable solutions to our customers with a sense of urgency and sound judgment, drive the sale of Rogers products and services by consistently meeting/exceeding individual sales targets
  • Embrace change in a fast-paced, performance driven team environment
  • Work with the Leadership team and internal customers to improve and implement functions for Live Support/Live Chat for both the customer and the Customer Service Consultant
  • Participate in Live Support/Live Chat review sessions with the Leadership team and within own team to ensure consistency and improvement
  • Customer Champion: passionate about providing world class customer service and sales solutions
  • Strong computer skills (windows and internet navigation) and comfort working with wireless devices
  • Punctual and committed to work schedules
  • Post-secondary diploma/degree an asset
101

Customer Service Consultant Resume Examples & Samples

  • Demonstrated background in sales, customer service, insurance, retail or a related field preferred
  • Ability to use a consultative approach to determine customer needs, build rapport and provide solutions based on current products and service offerings
  • Individuals who thrive in a fast-paced environment and can navigate 10+ programs including websites, an automated phone system, instant chat, insurance programs, billing accounts and other online resources
  • The ability to work a 5-day work week, which includes every other Saturday
102

Customer Service Consultant Resume Examples & Samples

  • Serve as a consultant in servicing ADP's products/technologies
  • Use breadth of expertise to support ADP's clients Solve client problems; taking a broad perspective to identify solutions
  • Work with direction to resolve issues and provide solutions; creative solutions must be reviewed by Manager/Director Leverage deep understanding of ADP's products and services to provide solutions to clients' issues and questions, exceeding clients' expectations and ensuring that clients understand the value of our products
  • Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience
  • At least 1 year in a customer service environment
  • Proven ability to produce positive results
  • A strong focus on Client Satisfaction in a relevant industry or as an HR/HRIS practitioner with systems experience is required
  • Up to 1 year of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
  • Ability to demonstrate learning agility and critical thinking skills, including sophisticated Human Capital Management areas (HR, Payroll, Tax, etc.) and software related information in both a classroom and in a hands-on environment
  • The ability to learn and apply basic concepts in new situations
  • Initiative to seek out answers, solutions, and positive outcomes for both the client and ADP Demonstrated organizational skills like the ability to multi-task, set priorities, and follow up in a timely manner
  • Proficiency in the latest web technologies and working knowledge of various operating systems
  • The ability to collaborate and work in a team environment as well as work independently while making sound decisions
  • Good knowledge of industry tools
  • Excellent analytical and time management skills
  • Excellent Communication skills both verbal and written
103

Customer Service Consultant Resume Examples & Samples

  • Achieve all agreed operational and performance targets using all tools available e.g. PUA, DUA, Underwriting Guides
  • Deliver a high level of Customer satisfaction by providing a great service and getting it right first time
  • Understand and deliver good Customer conduct and consistently achieve the right outcome for our customers
  • Provide our Customers with the right information about our products and services to help them make informed decisions
  • Communicate effectively with internal and external stakeholders and partners
  • Take ownership and deal with Customer complaints in a professional and caring manner, following the correct process for a successful Customer outcome
  • Identify and escalate issues and participate in any problem solving which will make it easier for our customers , improve our business, or reduce/eliminate risks to our business
  • Contribute to creating the best place to work by sharing best practice and supporting your colleagues
  • Take ownership of your understanding, and proactively keep up to date, with all relevant DLG communications
  • Handle Customer calls as efficiently as possible by working to eliminate waste both during and after each call, whilst adhering to your schedules
  • Previous experience within Commercial Insurance would be beneficial but is not essential
  • Previous experience of working within a target driven environment
  • Stakeholder management
  • Ability to manage multiple relationships