Logistics / Customer Service Resume Samples

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ML
M Lakin
Myles
Lakin
98724 DuBuque Mission
San Francisco
CA
+1 (555) 747 4680
98724 DuBuque Mission
San Francisco
CA
Phone
p +1 (555) 747 4680
Experience Experience
Philadelphia, PA
Customer Service Contract Logistics
Philadelphia, PA
Wilkinson-Moen
Philadelphia, PA
Customer Service Contract Logistics
  • Coordinate internally to improve Key Performance Indicator
  • Support team to work on daily reporting such as inventory report, warehouse & distribution tracking report.
  • Readiness to work offsite at warehouse shop floor
  • Be willing to take challenges and work offsite for different project
  • Work on monthly billing report for transportation and warehouse customers and do system invoicing
  • Handling both warehouse and transportation inbound & outbound cargos and operation activities
  • Communication with customer to receive orders and enhance customer satisfaction
Boston, MA
Supervisor of Customer Service & Logistics
Boston, MA
Mohr Inc
Boston, MA
Supervisor of Customer Service & Logistics
  • Lead, motivate, communicate with, develop, appraise and performance manage staff
  • Develop the effective system, monitor and report on supply chain costs
  • Regular tendering of the services; selection, setup and operational management of the local co-packing (embellishment) activities
  • Measuring, reporting and acting on relevant KPIs and acting on key costs drivers
  • Lead, organize, and drive execution within the customer service team and logistics
  • Lead weekly team meetings and strategy sessions
  • Track, analyze, report on, and optimize customer service metrics
present
Philadelphia, PA
Customer Service Logistics Manager
Philadelphia, PA
Hegmann, Rau and McClure
present
Philadelphia, PA
Customer Service Logistics Manager
present
  • 3rd Party Logistics Provider management
  • Understand market trends and developments, using them to improve service level and costs
  • Non Managerial role
  • Maintaining warehouse performance to the optimum level
  • Act as the main point of contact with the 3rd party logistics provider
  • Strong analytical competences and structured way of working
  • Participating in productivity and improvement projects
Education Education
Bachelor’s Degree in Supply Chain
Bachelor’s Degree in Supply Chain
Portland State University
Bachelor’s Degree in Supply Chain
Skills Skills
  • Competent and knowledgeable in utilizing best practices in inventory management, APICS or other Supply Chain organization experience is desired
  • Demonstrate accountability
  • Resilient and adaptable
  • Attention to detail and hitting timelines
  • Strategy & Vision: the capacity to envisage/ formulate and implement long term/ future objectives
  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
  • People Management & Management of (remote) teams
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
  • Program/ Project Management – Proven ability to develop project plans; coordinates projects; communicates changes and progress; Completes projects on time and budget; Manages project team activities
  • Experience in working in an international and fast paced environment
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15 Logistics / Customer Service resume templates

1

Customer Service & Logistics Intern Resume Examples & Samples

  • Ideally a degree in Supply Chain, Logistics, Business Management or a related discipline
  • We are looking for dynamic, organised and proactive graduates with a strong attention to detail
  • Analytical skills, communication and problem solving skills are essential
  • Ability to build great relationships with stakeholders at all levels and across multiple functions/geographies will be critical to success in this role
2

Customer Service & Logistics Director Mexico Resume Examples & Samples

  • Responsible for the performance of the Integrated Business Planning process in the Market through the leadership in the Demand Review step while functioning as the link from Supply Chain with the market and vice versa
  • Create a culture of Safety in the Market Organization measured by Zero Accidents
  • Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function as well as delivering Productivity Targets. In charge of Direct Store Distribution Operations through the Caps and X truck Network
  • Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place. Strong collaboration needed with OTC MBS Team
  • Manage Demand Planning Team in the Market capturing all the Market Intelligence and analytics to be passed to the Demand Planners and develop and Demand Plan which will be consolidated at the Category Level
  • Part of the Market Leadership Team supporting all Market initiatives to create a stronger, and sustainable Route to Market
  • Close collaboration with SCR, Global and Regional leaders to ensure the correct implementation of Transformational projects
  • Functional Work Experience (Warehousing and Transportation, Customer Service, and Demand and Supply Planning, IBP)
  • Full Operational knowledge of tools or other Advanced Planning Systems, Transportation Management Systems, WMS, Safety Programs, CRM, VMI
  • Experience in driving global multi country Logistic, Customer Service and Planning Teams
3

Supervisor of Customer Service & Logistics Resume Examples & Samples

  • Lead, organize, and drive execution within the customer service team and logistics
  • Track, analyze, report on, and optimize customer service metrics
  • Regular tendering of the services; selection, setup and operational management of the local co-packing (embellishment) activities
  • Ensuring capacity, quality, service and cost efficiency of the freight out operations
  • Measuring, reporting and acting on relevant KPIs and acting on key costs drivers
  • Lead weekly team meetings and strategy sessions
  • Establish and test new strategies to improve efficiency in logistics and the customer service experience
  • Lead, motivate, communicate with, develop, appraise and performance manage staff
  • Develop the effective system, monitor and report on supply chain costs
  • Minimum of 5 years’ experience managing a similar sized customer service team
  • Upper-intermediate English
  • Knowledge in the software development field and basic experience with accounting are both a significant plus
  • Experience of developing and implementing customer services procedure, policies and standards
  • Excellent understanding of warehousing operations and proven experience in optimization of delivery pattern
  • Able to lead and manage multi-disciplined staff
  • Good computer and system skills; experience with different IS systems
4

Customer Service & Logistics Director Resume Examples & Samples

  • Drive integration of the supply chain by aligning product sourcing, logistics operations, customer service, using defined methods and applications
  • Drive smooth co-operation with Marketing, Finance, Sales and Manufacturing in order to deliver the business goals and high level of customer service
  • Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, as well as the cost and productivity targets. Ensure operation controls and compliance
  • Establish communication channels across the business unit and various functions in order to ensure proper information flow and on time projects execution
  • Define and manage finished goods inventory levels to ensure high goods availability and low waste of finish goods as well as raw and pack materials
  • Jointly own the local IBP process with the country GM to ensure accuracy of demand and distribution planning
  • Manage and develop the CS&L team to ensure its competencies are aligned with the Organisation needs
  • A three year qualification preferably in Logistics, Finance or Business Administration
  • 10-12 years of experience in Supply Chain, Logistics and/or Customer Service ideally with an FMCG company, retailer or logistics provider
  • Previous experience managing newly formed teams and making them effective
  • Be customer focussed
  • Be deadline and results driven
  • Manage diversity
  • Delegate
  • Resolve conflict and manage change
  • Operate in a space that is open to ambiguity
  • Manage, motivate and develop a team
  • Manage stakeholders effectively
  • Carry out the role accountabilities within the operating and process frameworks that apply to the company
  • Work together with their peers and customers. A key part of the performance review each year will be based on their input
  • Exemplify the company’s Higher Purpose & Values in practice. This will be a key part of the annual development cycle
5

Customer Service Logistics Manager Resume Examples & Samples

  • 3rd Party Logistics Provider management
  • Managing stock by reducing risk and avoid write-off
  • Ensuring the right stock level at all times in the warehouse in order to achieve the highest customer service level
  • Review and optimize min-max stock levels, STO shelf life settings, customer shelf life requirements and other master data
  • Act as the main point of contact with the 3rd party logistics provider
  • Act as the main point of contact the customers (Country Business Units (CBUs), Supply Points (SPs)
  • Participating in productivity and improvement projects
  • Financial control and responsibility of all spent with 3rd Partly Logistics provider
  • Mutual support and cover with other parts of the MDC Logistics Team
  • KPI monitoring and influencing
  • Proactive and professional communication with stakeholders is essential
  • Close co-operation with Logistics provider requires good influencing skills
  • Drive continuous efficiency improvements
  • Non Managerial role
6

LA Customer Service & Logistics Senior Head Resume Examples & Samples

  • Manage the relationship with internal and external customers across LA
  • Establish key guidelines to successful Order management process development
  • Solve critical and complex operational issues regarding order and shipping management, billing and customer service
  • Generate and propose sustainable proposals for issues solving
  • Coordinate the team and deliver the results through them, balancing workloads within the team to achieve the results in a timely manner
  • Spreading knowledge and promoting best-practice sharing across the team
  • Identify and communicate Risks and Opportunities
  • Standardizing and improving the service delivered to all L.A. operations within his/her span of control, promoting process simplification and automation, managing process scorecard in a continuous improvement context
  • Coordinate projects or special information requests
  • Bachelor’s Degree in International Business or Administration
  • Strong leadership skill to lead a team of Professionals
  • Knowledge and experience in Customer Service & Logistics, Foreign Trade and Order Management
  • Strong Skills in process alignment & continuous Improvement, team coordination, talent management and project management
  • English proficiency: Fluent
  • Strong analytical and communication skills and be detail-oriented
  • Advanced MS Office skills
  • Capable of working under pressure
7

Customer Service & Logistics Manager Nordics Resume Examples & Samples

  • Lead the liason and stakeholder management of the Commercial Teams and Managing Directors in each of the 4 Nordic markets; Lead cross functional teams to support the delivery of the revenue, volume, growth, productivity and quality goals and priorities
  • Interaction with centralised Supply Planning functions in UK and Poland, ensuring production plans and inventory policies align to local requirements
  • Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Nordics CS&L - Control of significant Logistics spend
  • Responsible for continuous improvements within customer service, logistics and distribution. Including strong governance and control management of change projects and supply chain development in close cooperation with customers
  • Own the Integrated Business Planning process for the Nordic area, developing demand planning and forecasting to best in class
  • Lead the team and career development across Nordics CS&L, support this across all Nordic functions and for Northern European CS&L. Own the people engagement agenda for CS&L Nordics ensuring strong engagement and communication practices across the four markets and providing opportunities for open dialogues for all team members
  • Ensure team and individual understanding of and alignment to Mondelez Vision & Values
  • Identify, control and review critical processes to ensure that SOX/audit requirements, labor safety and security, environmental, data protection, legal requirements as well other Mondelēz International policies and regulations are implemented and followed
  • Extensive experience within FMCG Supply Chain roles in a multinational corporation
  • Additional Professional Qualifications
  • Strong understanding of customer and market dynamics
  • Fluent in written and spoken Swedish is preferable
  • Knowledge in other Nordic language
8

Customer Service / Logistics Manager Resume Examples & Samples

  • Works with the project team to optimize the design and structure of subcontracts
  • Ensures that the subcontracts placed reflect the requirements of the business
  • Ensures all subcontracts entered into by CWC are on terms and conditions and where appropriate at prices acceptable to CWC
  • Manage subcontract risks
  • Negotiates subcontracts with suppliers
  • Manages subcontract claims and variations received/issued by CWC
  • Management of subcontracts post contract award through the full development life cycle (design, manufacture, test, acceptance) ensuring subcontractors deliver to agreed requirements and schedule
  • Develops appropriate reporting and subcontract management processes for projects
  • Interacts with all levels of the organization
  • Advises management and staff on the practical and necessary steps to ensure corporate processes are followed
  • Provide advice and guidance to business as required
  • Further education, A-Level minimum or equivalent and/or ability to demonstrate competence to successfully carry out the requirements of the role
  • Extensive (anticipated at least 5 years) commercial contracts and contract/subcontract management experience
  • Ability to review, draft and negotiate subcontract terms and conditions
  • Experience of negotiating claims and variations to contract with subcontractors
  • Knowledge of contract law
  • Exceptional negotiation and influencing skills
  • Good knowledge of contract & subcontract terms and conditions and application in bids
  • Must have strong problem solving and planning skills
  • A strategic individual with good judgment and strong professional and ethical standards
  • A well-organized individual who can relate to management, line workers, government officials, customers, and visitors
  • Leadership -- a demonstrated ability to lead people and obtain results through others
  • Flexible, as some out of hours and weekend working may be required. Some domestic and foreign travel may also be required
9

Customer Service Contract Logistics Resume Examples & Samples

  • Support team to work on daily reporting such as inventory report, warehouse & distribution tracking report
  • Communication with subcontractor to follow the daily operation and ensure the smooth operation
  • Communication with customer to receive orders and enhance customer satisfaction
  • Handling both warehouse and transportation inbound & outbound cargos and operation activities
  • Work on monthly billing report for transportation and warehouse customers and do system invoicing
  • Coordinate internally to improve Key Performance Indicator
  • Readiness to work offsite at warehouse shop floor
  • Fluent In English.CET6 is preferred
  • Major in logistics is preferred
  • Open minded
  • Skillful with Office, especially Excel & PPT
  • Be willing to take challenges and work offsite for different project
10

Director, Logistics & Customer Service Resume Examples & Samples

  • Responsible for management of warehouse operations
  • Strategy & Vision: the capacity to envisage/ formulate and implement long term/ future objectives
  • Program/ Project Management – Proven ability to develop project plans; coordinates projects; communicates changes and progress; Completes projects on time and budget; Manages project team activities
  • People Management & Management of (remote) teams
  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
  • Attention to detail and hitting timelines
  • Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures
  • Competent and knowledgeable in utilizing best practices in inventory management, APICS or other Supply Chain organization experience is desired
  • Must be able to interact and communicate at all levels of the organization
  • Demonstrate accountability
  • Resilient and adaptable
  • Experience in working in an international and fast paced environment
  • Fluent in written and spoken English
  • Bachelor’s Degree in Operations Management, Customer Service, Supply Chain, Engineering or similar field
  • 7-15+ years of Customer Service, transportation, logistics experience in an established wholesale and/or retail environment –apparel or sporting goods experience preferred
  • Experience with multiple modes of transportation supporting a global business
  • Experience with third parties, relationship building, leading negotiations
  • Experience with advanced planning systems, preferably experience using Manhattan Associates, JDA, SAP or other planning systems
  • Affinity with Sports
11

Customer Service & Logistics Analyst Mexico Resume Examples & Samples

  • Strong accounting / SAP skills
  • Bachelor degree in business administration
  • Ability to manage internal and external stakeholders
  • Company and business model insight
  • Finance Accuracy and Control
  • Budget Definition and Mgmt
12

Customer Service & Logistics Driver Resume Examples & Samples

  • Possess advanced knowledge of all applicable state and federal safety regulations and requirements
  • Possess the ability to effectively plan and execute assigned trips within FMCSR hours-of-service limitations, and according to scheduled pick-up and delivery requirements
  • Have basic knowledge necessary to perform preventive maintenance checks and services on tractors and trailers
  • Have basic knowledge necessary to effectively operate refrigerated trailer units, powered or manual pallet jacks, forklifts, on-board-computer equipment, and cellular/digital phones
  • Possess the ability to provide highly reliable and responsive customer service
  • Possess the ability to interact effectively and professionally with all levels of the workforce (both internal and external), as well as with the general public
  • Be capable of working through weekends and holidays on an as-needed basis
  • Be capable of driving safely in metro areas in all types of weather, at night, and through a variety of road/traffic conditions and terrain
  • Balancing of customer invoice and driver settlement report – obtains proof-of-delivery
  • Follows all applicable Safety and Health policies and practices
  • Have the experience and knowledge required to identify deteriorating road or traffic conditions, and take necessary precautions to avoid accidents
  • Understand shuttle responsibilities and tasks associated with transferring product from an inventory pile location to an isolated cross dock location
  • Drive a Tractor/Trailer (Class A)
  • DSD or grocery experience preferred
  • No restrictions on license
  • Work independently
  • Doubles endorsement preferred
  • Lift a minimum of 50 lbs
  • Must have the ability for flexible work schedule which includes early morning hours
  • Successful completion of drug test, DOT/MVR, and background check
13

International Customer Service / Logistics Resume Examples & Samples

  • Ensure shipping documentation meets international guidelines including entry and clearance guidelines
  • Ensure Incoterms and terms of sale for shipping match customer sales contract terms. Ensure items sold are properly coded for Harmonized Tariff (Commodity Codes). Prepare commercial invoices and packing lists for all outbound / customer shipments (from US or from Medline factory located in another country)
  • Work with freight forwarders on the logistics of customer shipments, reviewing accuracy of all customs documents. Communicate booking request with factory and freight forwarders. Example documents potentially responsible for: COO (Country of Origin) Certificate, SLI (Shipper's Letter of Instruction), SED (Shipper's Export Declaration), POD (Proof of Delivery) and other container declarations for certain countries
  • Review Letters of Credit (LOC) to ensure Medline and the Customer are appropriately protected
  • Oversee Sales Order Entry process in terms of reviewing order blocks, inventory, order tracking and product substitutions with the approval of the customer. Process returns and OSI’s (Operational Service Issues) in SAP and prepare credits for customers. These may result from shortages / mispicks, damaged freight, production failures, price discrepancies, etc. and often require communication with management, divisions, freight forwarders, and/or factories
  • At least 2 years experience in international logistics and transportation
  • Ability to assist sales reps with quoting customers and pricing for their accounts
  • Interest in and ability to upsell products and suggest alternatives to customers based on stock availability and profit
  • Ability to read and interpret documents such as government regulations, international shipping standards and sales orders
  • Ability to interact with all levels within the organization as well as foreign third party suppliers
  • Ability to calculate figures and amounts such as percentages, duties, taxes, commissions and invoices
  • Ability to apply concepts of mathematics and formulas
14

Customer Service &logistics Manager Resume Examples & Samples

  • Perform ongoing, forward looking Inventory Planning, Replenishment operations and manage Logistical functions from overseas plants to local wholesalers. Define inventory levels by organizational need to include: finished goods and promotional material, inter-branch transfers, identify slow moving and aged product risk and assist in new product & promotion roll-out planning and communication with wholesalers, as appropriate
  • Processing of weekly orders for import shipments from Europe, building container loads and inputting into SAP/HUP
  • Manage and improve monthly demand planning process for SA sales and ensure the timely stock reporting and demand upload into SAP / APO
  • Utilize analytical skills and functional knowledge to identify, resolve and prevent unplanned inventory issues and exceptions such as, but not limited to, production shortages, necessary stock redistribution, forecast changes/fluctuations, and transportation interruptions
  • Review and challenge promotional volumes and timing as appropriate to improve planning and forecast accuracy
  • Reduce excess inventory by closely matching the supply of product with product demand while maintaining excellent service levels whilst also ensuring that slow moving and obsolete inventories are kept to a minimum
  • Providing weekly reports to all affected parties of low stock as well as OOS items together with anticipated ETA of replenishment stock
  • Working with the clearing agent to ensure containers are released and cleared through customs timeously and the local health inspector to ensure product is cleared for resale according to an established process and timeline
  • Act as an interface between Replenishment and Production Planning, Marketing, Product Supply, Customers and Territory Managers for product and packaging complaints and replacement
  • Monitoring service levels of all six wholesalers, as well as maintaining successful working relationships with these wholesalers. This includes facilitating the relationships between wholesalers and Territory Managers, Breeders, customers and Hill’s staff
  • Oversee and supervise CS&L Assistant, ensuring service levels and job requirements are met
  • Basic qualifications include: Relevant tertiary qualification in Business Management, Logistics or Supply Chain Management. Preferred qualifications include: B.Com degree
  • Experience required: 5-8 years’ experience in Supply Chain Management, Logistics, Customer service and Demand planning
  • Customer Service Experience, Inventory Planning & Deployment Functional Knowledge, Manufacturing and Distribution Knowledge
  • Analytical skills, coupled with computer literacy, especially SAP and Microsoft Office programs
  • Must be able to manage multiple priorities and manages stressful situations effectively
15

Customer Service & Logistics Head Resume Examples & Samples

  • Bachelor degree of a related discipline
  • Minimum 10 years experience in a Supply Chain / Logistics / Customer Service operation, ideally in a Pharmaceutical and/or FMCG environment
  • Extensive experience of managing 3rd party logistics providers and contract negotiations
  • Extensive experience is managing relationships with external parties (Government entities) and key internal Stakeholders – Director level min
  • Experience in operating a customer-facing team to provide excellent levels of Customer Service
  • Strong relationship management building skills, with the ability to interact, influence, and manage multiple and varied business contacts, both internal and external, often with different requirements and goals
  • In-depth knowledge of Logistics (inbound freight/Customs/Warehouse/Road Distribution and planning activities)
16

Customer Service Representative / Logistics Resume Examples & Samples

  • 2+ years of administrative - clerical support experience, transportation & logistics industry preferred
  • Ability to commit and work required non-traditional business hours
  • Professional communication skills with speaking ability to be clear and patient while providing phone support
  • Proven ability to work with sensitive information and deadlines
  • Strong proficiency with Microsoft Office software, specifically strong tying and data entry skills
17

Usat Logistics Customer Service Representative Resume Examples & Samples

  • Qualify carriers for set-up
  • Carrier contact for scheduling pick-up and delivery times, updates, and special projects
  • Enter load data accurately and in a timely manner in TMW
  • Ability to work at a computer for extended periods of time
  • Focus on attention to detail
18

Logistics Shore Tankering Customer Service Representative Resume Examples & Samples

  • Detail-oriented and accurate
  • Self-motivated and multi-task oriented
  • Ability to operate standard office equipment
19

Logistics Customer Service Rep Resume Examples & Samples

  • Basic Product Knowledge
  • Assisted Problem Solving
  • Market Knowledge
  • Analyzing Information
  • Interacting and coordinating with other Departments within the Company
  • 1 – 3 years experience
20

Customer Service & Logistics Manager Resume Examples & Samples

  • Responsible for customer Supply Chain development, through collaborative strategic programs to create joint value in the integrated supply chain
  • Generate and implement strategies for an efficient distribution network, processes and ensuring the best cost to deliver on time and with full accuracy of the orders. This leveraged continuous improvement process with local and international logistics operators allowing impact the On Time in Full, Fill Rate, Case Fill Rate, On Time, cost of service, quality of products and information, compliance plans for collaboration with each channel so as to permit a competitive advantage for business
  • Responsible of the development and administration of the warehouse and distribution third party logistics (3PL)
  • Contribute to the S&OP activities
  • Responsible of the Business Unit CS&L KPI’s