Logistics / Customer Service Job Description
Logistics / customer service
provides end-to-End logistics and SCM solutions from material purchase to finished goods delivery to the end user/consumer.
Logistics / Customer Service Duties & Responsibilities
To write an effective logistics / customer service job description, begin by listing detailed duties, responsibilities and expectations. We have included logistics / customer service job description templates that you can modify and use.
Sample responsibilities for this position include:
Ensure proper inventory procedures are being followed
Responsible for the Logistic Operation (warehousing and transportation) managing the market budget for the function delivering Productivity Targets
Ensure Best in Class Service to our Customers thru a strong Customer Service Organization and a mature Customer Collaboration process in place
Serve as the primary liaison with Sales, Production, and Global Logistics staff on the delivery of cost-effective customer service
Report directly to Area Vice President, Great Lakes
Committed to meeting current and future expectations and requirements of customers, and resolving customer issues that arise
Prioritization of orders and adjusting of schedules to ensure customer priority requirement are met
Ensure efficient scheduling and routing to and from plants and their customers to achieve lowest total costs and on-time in-full (OTIF) delivery
Schedule production to successfully meet customer requirements and ensure effective delivery of services to internal and external customers with lowest total cost fulfillment
Oversee cost estimating process performed within Customer Service
Logistics / Customer Service Qualifications
Qualifications for a job description may include education, certification, and experience.
Licensing or Certifications for Logistics / Customer Service
List any licenses or certifications required by the position: APICS
Education for Logistics / Customer Service
Typically a job would require a certain level of education.
Employers hiring for the logistics / customer service job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and High School Degree in Business, Engineering, Education, Business/Administration, Supply Chain Management, Associates, Management, Finance, Technical, International Business
Skills for Logistics / Customer Service
Desired skills for logistics / customer service include:
Amana products and accessories
Daikin
Goodman
International shipping terms
Procedures
Trading laws to manage end-to-end process to fulfill customer requirements
End to end SCM covering air
Expediting and logistics functions and materials transport administration
Logistics transport operations
Manufacturing environment
Desired experience for logistics / customer service includes:
Work closely with Global Logistics and Procurement to ensure carriers are following contracts negotiated by Global Logistics team
Support Regional Logistics team in carrier and warehouse sourcing and work with carriers to reduce costs
Identify transportation synergies between Business Unit plants and customers to reduce costs
Develop and implement transportation initiatives in support of the organization’s service objectives
Manage day-to-day ordering of materials/tooling necessary for production in line with contracts negotiated by Procurement
Work with production to resolve customer and manufacturing issues
Logistics / Customer Service Examples
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Logistics / Customer Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of logistics / customer service. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Responsibilities for logistics / customer service
- Monitor and report results against established key performance indicators including clear weekly reporting metrics
- Assist and coach Customer Service leaders and Schedulers
- Enforce employee accountability with regard to safe work environment, quality and efficiency
- Regular tendering of the services
- Support in management and responsibility for tracking quality and quantity of our stock availability
- Involved in daily and weekly Demand and Supply planning
- Coordination of cross functional information and support of various projects
- Close cooperation with internal interfaces (Project management, Demand Planning, Customer Service, Plants) and external suppliers
- Develop, recommend and implement local strategies and plans for supply chain development to meet current and future business and customers’ needs, the cost and productivity targets
- Define and manage finished goods inventory levels to ensure high goods availability and low waste of finish goods raw and pack materials
Qualifications for logistics / customer service
- Associates degree or higher education preferred
- 2-5 years of experience in Milling
- Good working knowledge of Excel, Word, MS Outlook
- Detail-oriented with the ability to work in a fast-paced environment and prioritize tasks to meet specific deadlines
- Interpersonal skills with desire to be a team member
- High performer with initiative to learn other responsibilities
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Logistics / Customer Service Job Description
Job Description Example
Our company is hiring for a logistics / customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for logistics / customer service
- Maintaining a humble and diplomatic dialog with the client, focusing on proactivity and details
- Motivating and driving cross-trade offices to perform
- Overseeing and monitoring performances
- Assisting in the training of new employee
- Order capture
- Issuance of credit notes for rectification wrong invoices
- Creation and maintenance of orders, order scheduling onward processing
- Create and change sales Orders and perform Backorder processing
- Create Inquiry, Quotation, Scheduling Agreement, Contract, Item proposal, sales activity
- Review order file lists
Qualifications for logistics / customer service
- Understand commercial requirements of the market
- Contract management and financial responsibilities
- Systems knowledge and integration
- Front facing with internal and external customers
- Strong knowledge of import and customs clearance activities
- Has 2 -3 years of experience from freight forwarding, preferably from Sea and Airfreight
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Logistics / Customer Service Job Description
Job Description Example
Our company is growing rapidly and is hiring for a logistics / customer service. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for logistics / customer service
- To coordinate sales force and couriers in their daily work
- Monitor orders demand vs available stock and communicate with sales dept
- Adjust orders in communication with sales dept
- Monitor the back orders
- Dispute management (assistance to customer in the resolution of disputes)
- Returns/ Refusal Management
- Responsible for continuous improvements within customer service, logistics and distribution
- Lead the team and career development across Nordics CS&L, support this across all Nordic functions and for Northern European CS&L
- Supporting Order Managers/Specialists in the administrative duties
- Monitoring deliveries
Qualifications for logistics / customer service
- Logistics experience required
- Standardizing and improving the service delivered to all L.A
- Transportation/Distribution System related understanding is a plus
- Proven ability to lead, motivate, develop, mentor and influence associates in a changing environment
- Inspiring continuous process improvement and productivity measurement
- Strong critical thinking skills with the ability to make inferences from data
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Logistics / Customer Service Job Description
Job Description Example
Our innovative and growing company is looking to fill the role of logistics / customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for logistics / customer service
- Lead the liaison and stakeholder engagement of the Commercial team and Managing Director in Norway
- Direct line accountability for the OTC Teams (Customer Service) in Norway
- Interaction with centralised Supply Planning functions in the UK and Poland, ensuring production plans and inventory policies align to local requirements
- Financial Management, Delivery of Safety, Customer Service, Cash Collection, Cost Management, Forecasting and Project Delivery KPI’s across Norway
- Own the Integrated Business Planning process for the Norway market, supporting the development of demand planning and forecasting to best in class
- Identify, control and review critical processes to ensure that SOX/audit requirements, labour safety and security, environmental, data protection, legal requirements as well other Mondelēz International policies and regulations are implemented and followed
- Manage monthly shipment plans for entire ME countries with 3PO team
- Reconcile SO / shipment plans with SNP requirement , provide visibility to each country on monthly basis
- Provide mid-month & Month end reports to finance on CANN Achievements
- Supervise Customer service teams
Qualifications for logistics / customer service
- Proven experience within FMCG Supply Chain roles in a multinational corporation
- University degree or equivalent in Business, Marketing, Finance, Supply Chain or Engineering
- Extensive knowledge and experience of customer service function and processes
- Experience role modelling behaviour, driving a team to results and establishing an approach to drive ‘great place to work’ mindsets and behaviours
- Experience of great business partnering with support functions HR, Finance etc – stakeholder management, support and motivation
- Experience of working in Customer Service Team and SAP processes
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Logistics / Customer Service Job Description
Job Description Example
Our company is growing rapidly and is looking to fill the role of logistics / customer service. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don’t fill all of the qualifications, you may still be considered depending on your level of experience.
Responsibilities for logistics / customer service
- Document customer inquiries related to questionable data, late reports, errors in reports and invoices, in the customer case log and close the case once the QC investigation is complete
- Schedule employees for inspections
- Perform customer clearance of samples, standards, as needed
- Support with switch board duties as necessary
- Answers and directs telephone calls appropriately
- Organization of special events such as Christmas, charity, fund raiser donations, Provides mutual back-up support to other technical staff as required
- Deploys and ensures proper code date rotation on various Meat Product items at multiple locations
- Enters orders and coordinates the transfer of product from Hormel plants and co-packers to our distribution centers and cold storage facilities
- Monitors inventory levels on assigned product lines to ensure targets are met
- Acts as a backup to all deployment customer service representatives
Qualifications for logistics / customer service
- Swedish or Norwegian fluency
- 2+ years in freight forwarding, supply chain/logistics required
- Bachelors degree in Supply Chain, Industrial Distribution or related field highly preferred
- Proven abilities to manage workload independently, strong computer and software skills
- Candidate must be self motivated and willing to work to achieve long term station goals
- Criminal background screenings and drug testing required