Customer Logistics Job Description

Customer Logistics Job Description

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Customer logistics provides work planning and implementation of the warehouse layout both at Leidos warehouse facility as well as at CMS warehouse facility, material receipt, discrepancy/damage material routing, inventory of stored materials, shipment preparation.

Customer Logistics Duties & Responsibilities

To write an effective customer logistics job description, begin by listing detailed duties, responsibilities and expectations. We have included customer logistics job description templates that you can modify and use.

Sample responsibilities for this position include:

Proactively manage order fulfillment to meet customer demands through integration with operating company, distribution, and planning/forecasting
Reassign orders by changing ship dates and/or source warehouse as needed to prevent product cuts
Perform local data custodian activities, for material master creation and planning parameters maintenance
Assist customers with ordering decisions using forecasting and previous history
Conduct detailed analysis on order and supply chain issues utilizing advanced systems and process excellence tools
Implement process improvements through cross-functional collaboration partnering with customers to drive achievement of organizational metrics and individual account goals
Manage and balance key business relationships with passion & understanding of customer expectations and internal policies/requirements
Lead projects/initiatives to enhance both cost and service efficiencies in the customer and the company supply chains
Lead the development of presentations and discussions for customer facing meetings
Identify, plan and implement cost savings opportunities while balancing service specifications

Customer Logistics Qualifications

Qualifications for a job description may include education, certification, and experience.

Licensing or Certifications for Customer Logistics

List any licenses or certifications required by the position: APICS, DGR, CMA, CPA, MBA, AS2, CPM, DOT, CCS, II

Education for Customer Logistics

Typically a job would require a certain level of education.

Employers hiring for the customer logistics job most commonly would prefer for their future employee to have a relevant degree such as Bachelor's and Associate Degree in Associates, Business, Education, Supply Chain Management, Engineering, Graduate, Business/Administration, Management, Finance, Business/Management

Skills for Customer Logistics

Desired skills for customer logistics include:

Software applications
Routing and dispatch software systems
Warehouse and
Routing and dispatch software applications
Warehouse
Planning
Forecasting
Inventory Management
Material Handling Equipment
OSHA

Desired experience for customer logistics includes:

Analyze, recommend, and implement modifications to customer purchasing patterns for optimal service and improved logistics efficiencies
Complete other order management activities as assigned
Bachelor's degree with a minimum of five years' experience at a logistics and distribution management role from renowned FMCG or retail company
Inbound & Tracking processes
Disciplined, incl
Strong collaboration/relationship management skills and the ability to work effectively in a highly cross-functional organization, work independently with little direct supervision are required

Customer Logistics Examples

1

Customer Logistics Job Description

Job Description Example
Our company is growing rapidly and is searching for experienced candidates for the position of customer logistics. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer logistics
  • Identify expansion opportunities with current customer(s)
  • Must be computer literate be able to utilize Microsoft Outlook, Excel and Word
  • Work in close partnership with many of our internal departments, such as Market Operations, Sales and Global Supply Chain
  • Optimize distributional setups from Order Management/order drop to customers’ shelves while balancing service and cost
  • Conduct internal and external reviews and workshop to identify new opportunities for improvements and cost reduction
  • Maintain close contact with key customers to assist them in logistical optimization and general satisfaction with our unique partnerships
  • Serve as a team player by supporting and developing others through knowledge sharing and embedding yourself as a valuable contributor
  • Provide timely updates to customers on shipment status
  • Communicate with the Sales Reps to identify account strategies
  • Build relationships with the customers
Qualifications for customer logistics
  • Bachelor's degree and/or equivalent experience, preferably in business or logistics
  • Ability to work in a collaborative environment and understand the supply chain concepts and teach / influence others
  • Bachelor's degree in Operations, Engineering, Logistics or equivalent business related field
  • Three (3) years or more of problem solving skills experience, use of formal Root Cause Countermeasure Systems preferred
  • Associates degree or 4 years of related experience is required
  • Bachelor's degree in business, logistics, supply chain or related field or eight (8) years of related experience
2

Customer Logistics Job Description

Job Description Example
Our growing company is hiring for a customer logistics. If you are looking for an exciting place to work, please take a look at the list of qualifications below.
Responsibilities for customer logistics
  • Under limited, to no, supervision, responsible for the customer relationship management of key revenue generating accounts
  • You are responsible for the resolution of issues arising from customers, Sales, and brokers regarding orders and order status, order cuts, and potential issues
  • You will create and develop ad hoc, and situation based action plans in order to mitigate service related issues to meet operational and financial metrics
  • You are responsible for continuous improvements activities on assigned accounts
  • You will lead the communication of critical product supply situations, internally and externally
  • You will internally coordinates with all necessary departments to ensure optimal customer service delivery
  • You will participate and contribute to projects as directed by the Customer Supply Chain Team Lead
  • Develop the team to ensure engaged and experienced leaders delivering on continuous improvement and organizational effectiveness in a multi-matrix collaborative structure
  • Inquiries through customer portals including checking for shortages, delivery schedules, discrepancies, routing instructions, inventory on hand at the plants, transit times, ASN receipt, set up expedites
  • Communicate with sales regarding new Po's or technical documents
Qualifications for customer logistics
  • Account management in conjunction with sales including all supply chain related activities
  • Provide contract reviews, generate quotes, pricing reports, contract information, update SAP equipment records with appropriate warranty, extended warranty, customer and corporate
  • Minimum of 4 (four) years of relevant experience in materials, operations, installations, logistics or related functions
  • Intermediate level skills with MS PowerPoint such as working with templates, using multimedia objects and custom animations, adding interactions, and publishing completed presentations
  • Expert understanding of supply chain operations process (order to delivery)
  • Proven thorough familiarity with all ISC systems and tools - 100% familiarity with all ISC processes, work instructions, systems and tools to the point of being recognized as and expert and "Go to" person
3

Customer Logistics Job Description

Job Description Example
Our growing company is looking for a customer logistics. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer logistics
  • Keeping close contact with internal stakeholders (Planning, Sales, Marketing)
  • Identifying, planning, and implementing cost savings opportunities while balancing service specifications
  • Driving process improvements that impact inventory management, order management, and dashboard measures
  • Ensures that especially complex service agreements with customer are met
  • Acts as contact point for freight movement
  • Handles level one escalations
  • Improves customer experience by coordinating with product groups
  • Reviews and ensures achievement of customer specific KPIs and service agreements
  • Maintains communication will internal/external/third parties to meet customer expectations
  • Responsible for all key elements of communication to the Sr
Qualifications for customer logistics
  • Progressive career and knowledge of customer service/operations organizations
  • Exceptional analytical and decision making skills coupled with strong customer orientation, and sense of urgency
  • Interpersonal communication skills required to interface with all levels of management, various functional groups and customers
  • Decision making skills must be at premium level
  • Demonstrated ability to work and perform error free on a consistent basis - Leadership skills should be displayed via example and direct interaction with peers
  • Capable of assuming lead role in the absence of management - Constant display of initiative, good judgment and decisiveness
4

Customer Logistics Job Description

Job Description Example
Our company is hiring for a customer logistics. Please review the list of responsibilities and qualifications. While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent.
Responsibilities for customer logistics
  • Manage/act upon information/data from daily reports (call sheets, ad reports, forecast reports, customer order management systems – pricing, reconciliation)
  • Working directly with the customer Freight Forwarders and Lam Agents via emails and phone calls
  • Performing cargo receipts for material that is received in China/Singapore
  • Updating and monitoring multiple agent reports on a daily basis
  • Generating international Export Documents
  • Monitoring emails and other order requests
  • Handling hot part orders and changes to orders
  • Problem resolution for part orders and escalation to other teams
  • Dealing with customer contacts on issue resolution
  • Emails for Free stock requests
Qualifications for customer logistics
  • Always responsive to customers needs in a timely and appropriate manner
  • Proven ability to work multiple areas of responsibility on demand without efficiency drop-off
  • Above average presentation skills - Exceptional written and oral communication skills
  • Minimum 8-10 years supply chain experience preferably in a management role
  • Must be able to work well in a self-managed team environment
  • Minimum of two years in logistics, customer service or sales focused role
5

Customer Logistics Job Description

Job Description Example
Our company is hiring for a customer logistics. To join our growing team, please review the list of responsibilities and qualifications.
Responsibilities for customer logistics
  • Order deletion
  • Order changes
  • Assist other team as needed
  • May performs a variety of tasks related to warehousing
  • Tracking shipments to ensure shipment deadlines are met
  • Providing updates to customer, carriers and suppliers
  • Monitoring load status for on-time delivery
  • Recording data using multiple applications
  • Responding to internal and external customer requests
  • Completing daily assignments, daily logs and checklists
Qualifications for customer logistics
  • Experience in LMS is preferred
  • Frequently walks throughout the facility
  • Constantly subject to extremely wet and cold environments
  • Frequently lifts overhead
  • Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment
  • Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately, with a constantly changing series of priorities

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