Customer Service Technician Resume Samples

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CR
C Runolfsson
Candido
Runolfsson
54734 Sandy Roads
New York
NY
+1 (555) 345 6659
54734 Sandy Roads
New York
NY
Phone
p +1 (555) 345 6659
Experience Experience
04/2014 present
Los Angeles, CA
Customer Service Technician Anticipated Opening
Los Angeles, CA
Customer Service Technician Anticipated Opening
04/2014 present
Los Angeles, CA
Customer Service Technician Anticipated Opening
04/2014 present
  • Even if it means stepping outside of typical duties to make things right
  • Collaborate on projects/problems/art work with fellow Rackers (yeah, we do art around here!)
  • Make friends with customers on the phone, troubleshoot their issues and keep them engaged
  • Follow up on issues via e-mail, ticketing system, phone calls and chat interfaces with our customers
  • Even if it means engaging in an all-out Nerf War. And yes, we have those
  • Even if it means studying new technologies at home
  • Engage in impromptu photo shoots (better not be camera shy) and pig out on pot-lucks and birthday cakes!
03/2008 03/2014
New York, NY
Operations Support Customer Service Technician
New York, NY
Operations Support Customer Service Technician
03/2008 03/2014
New York, NY
Operations Support Customer Service Technician
03/2008 03/2014
  • Work effectively and professionally in a less supervised capacity in the absence of a Supervisor, Manager or Director
  • Diagnose hardware, software, and operator challenges and recommend and/or perform necessary actions to correct challenges based on knowledge of computer issues
  • Answer client's inquires in person and/or via telephone concerning computer issues including hardware, software, and network
  • Address users in a friendly, courteous and professional manner at all times
  • Load and configure company standard image on all new and existing computers
  • Answer, evaluate and prioritize incoming voice and electronic customer requests
  • Any other specific duties assigned
12/2000 11/2007
San Francisco, CA
Customer Service Technician
San Francisco, CA
Customer Service Technician
12/2000 11/2007
San Francisco, CA
Customer Service Technician
12/2000 11/2007
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting Guide
  • Assist other Technical personnel in performance of their duties when requested
  • Completes work orders, records, logs and other written or computer-based documents according to established procedures
  • Works closely with Dispatch for work assignments such as troubles report and service orders
  • Assist other Technical personnel in the performance of their duties when requested
  • Provide feedback on ways the system and process can be improved
Education Education
Associate’s Degree in Electronics
Associate’s Degree in Electronics
Towson University
Associate’s Degree in Electronics
Skills Skills
  • Good to excellent mechanical ability
  • Electronics training or experience that demonstrates knowledge of AC/DC theory; knowledge of analog and digital transmission
  • Ability to comprehend and follow programming, knowledge of calibration and test procedures
  • Excellent people skills with the ability to communicate effectively and to achieve exceptional customer satisfaction
  • Knowledge of Microsoft Windows and the ability to install software and hardware device drivers
  • 14) Ability to maintain an excellent attendance record
  • Good to excellent communication skills
  • Ability to distinguish colors in a cable
  • Basic knowledge of VOIP, and enterprise cloud based phone systems
  • Basic knowledge of mobile device management technologies
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15 Customer Service Technician resume templates

1

Customer Service Technician Anticipated Opening Resume Examples & Samples

  • Even if it means stepping outside of typical duties to make things right
  • Make friends with customers on the phone, troubleshoot their issues and keep them engaged
  • Collaborate on projects/problems/art work with fellow Rackers (yeah, we do art around here!)
2

Customer Service Technician Resume Examples & Samples

  • Even if it means studying new technologies at home
  • Even if it means engaging in an all-out Nerf War. And yes, we have those
  • Follow up on issues via e-mail, ticketing system, phone calls and chat interfaces with our customers
  • Escalate the hard-core stuff as necessary to technically experienced Rackers and follow up to learn for the next time that issue comes around
  • Engage in impromptu photo shoots (better not be camera shy) and pig out on pot-lucks and birthday cakes!
3

Customer Service Technician Resume Examples & Samples

  • Configuration of Viverae Clients Plan Years, Products, Incentive Programs, Challenges, Events, and other components within the Viverae Software Application for new and existing clients
  • Document program details, updates & builds in Viverae Software Application once configured
  • Assist with troubleshooting problems that occur that are specific to Configuration set up
  • Coordinate with Lead of Configuration in reviewing and approving Configuration Designs
  • Provide support to internal and external customer for issue resolution
  • Provide feedback on ways the system and process can be improved
  • Maintain an in-depth knowledge and understanding of Viverae’s products and ongoing enhancements
  • 1 or more years of experience in Application Configuration
  • Associate or Bachelor’s degree preferred
  • Ability to work independently and within a team
  • Ability to work effectively and confidently with other internal departments
  • Strong Verbal and Written Communication Skills
  • Strong research, analytical & problem solving skills
  • Ability to understand submitted requests and execute
  • Ability to handle multiple projects and tasks
4

Resource Pool Customer Service Technician Resume Examples & Samples

  • Communication skills - verbal and written
  • Computer skills - Email: Outlook and MSN, Intranet/Internet, Microsoft Excel, Microsoft Word
  • Dealing with ambiguity
5

Electronics Customer Service Technician Resume Examples & Samples

  • Troubleshoot and repair (to discrete components) equipment in for repair
  • Complete failure analysis report for repaired equipment
  • Field customer support phone calls and email’s
  • Perform customer training in class and in a field setting
  • A.S. degree in Electronics or equivalent
  • 2-4 years’ experience in troubleshooting analog, digital and RF circuits
  • Be able to read schematics and troubleshoot to component level
  • Some experience with MS Office, Word, Excel and Access is preferred
  • Ability to work with minimal supervision and possess excellent problem solving and team work skills
  • Ability to effectively manage time and complete all tasks as assigned
  • Should have excellent written and verbal communication skills
6

Customer Service Technician Resume Examples & Samples

  • Complete Preventative Maintenance per documented scheduled PM guidelines. Also, ensuring that the systems are at the proper software level
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records per Fuji policies
  • Requires active listening skills and above average customer service skills
  • Maintaining tools and test equipment properly and ensuring calibration
  • Ordering and managing preventive maintenance parts cycle times
  • Utilizing the escalation process to resolve customer service delivery issues
  • Experience interfacing with both internal team members and external customers as part of a solution based service process
  • Ability to work/travel over-night, after hour’s shifts and weekends
  • Valid driver's license and good driving record required
  • Minimum of an Associates degree or equivalent experience in an electrical, electronics or computer science discipline
  • Minimum of 3 years of troubleshooting experience using appropriate troubleshooting techniques and tools/test equipment
  • Microsoft O.S. knowledge and computer hardware skills
7

Customer Service Technician, Japan Resume Examples & Samples

  • MUST POSSESS FLUENTBI-LINGUALVERBAL AND WRITTEN JAPANESE & ENGLISH LANGUAGE SKILLS
  • Enjoys working with customers and has a patient demeanor
  • PC proficiency; Knowledge of MS Word, Excel and Outlook
  • Macintosh experience a plus (but not required)
8

Customer Service Technician Resume Examples & Samples

  • Ensure a fully assembled system
  • Integration, software tuning and testing of complex electromechanical devices
  • Troubleshoot, rework, repairs down to the component level
  • Must work to company deadlines to meet customer delivery dates
  • Act as liaison with other departments
  • Ensure proper documentation/ Generate Non-Conformance Reports
  • Shift work required
  • LI-SP1
  • IN2
  • Strong Electronics and Mechanical background
  • Familiar with troubleshooting techniques and the ability to read technical drawings and schematics
  • Experience with using various test equipment
  • Strong professional customer relations skills
  • Previous experience working within a Microsoft Office environment including knowledge of Windows, Excel, Word
  • 3 - 5 years experience in the Electronics and Mechanical field desired
  • Experience with testing and troubleshooting electro-mechanical devices required
  • Community College diploma in Electronics/Mechanical Technology or equivalent degree/diploma
  • Experience with Lean Manufacturing an asset
  • Previous experience working in ISO 9000, AS9100 environment
9

Customer Service Technician Resume Examples & Samples

  • Minimum 2 to 3 year experience in Technical Support / Billing Inbound Call Center (previous .com experience preferred)
  • HTML experience a plus (but not required)
  • Ability to mentor and support Level 1 agents and New hires nesting after training
10

Customer Service Technician Resume Examples & Samples

  • Data entry of Customer returned units into CEC’s material management system
  • Support Customer Service in the evaluation and processing of customer returns
  • Operate Test Hardware as necessary
  • Technical assembly to support Production as necessary
  • Inspection in accordance with CEC quality guidelines of received in-process and finished goods
  • Maintain professional contact with vendors and customers, as required
  • Maintains created quality records according to CEC’s quality system
  • Perform other duties as assigned or needed to support Crystal Engineering’s Mission Statement and Company Goals
  • Opening and entering customer returned units into M2M
  • Ongoing evaluation of customer returns and managing customer communication
  • Production support and testing
  • Working knowledge of Microsoft Windows, Microsoft Office, and basic inspection equipment such as calipers, multimeters, etc. Ability to work safely with pressure retaining equipment
  • Excellent communications skills; e.g., the ability to present and discuss test plans and results with other company personnel and maintain professional contact with customers
  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to sit and occasionally required to stand; walk; climb or balance; and stoop, kneel, or crouch. The employee must be able to lift and/or move up to 30 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
11

Customer Service Technician Resume Examples & Samples

  • Provide installation and repair services to residential and business customers, including data, POTS, Internet service and equipment
  • Interpret work drawings and instructions, including paperwork
  • Work with other communication groups to provide service as needed
  • Sell and promote Windstream products and services
  • Ability to work scheduled tour, overtime, callouts, and standby as needed
  • Train new employees on daily job functions
  • Operate hand held computer for retrieving and clearing job tasks
  • Ability to distinguish colors in a cable
  • Good to excellent communication skills
  • Good to excellent mechanical ability
  • Ability to climb using ladder and/or gaffs and to work aloft (must pass Windstream Pole Climbing Course)
  • Ability to use test equipment
  • Good to excellent computer skills preferred
  • Basic understanding of electronic theory preferred
  • Must be neat in appearance
  • Ability to work in confined spaces; manholes
  • Ability to write legibly, to prepare neat and accurate records
  • Ability to attend training, local and out-of-state
  • Ability to work at any assigned location
12

On Site Electromechanical Customer Service Technician Resume Examples & Samples

  • Installing, servicing and maintaining Pitney Bowes' Production Mail products at customer's premises within specified guidelines and to customer's satisfaction
  • Accurately reporting all activities and time using a standard methodology to ensure accurate customer billings and internal records
  • Presenting a professional image in all interactions with customers and other departments;Meeting and exceeding all standards required by Pitney Bowes such as, first time fix and parts inventory management
  • Providing timely and courteous customer service to reduce customer service issues
  • Fluent in English spoken and written
  • Post-secondary education in a related field
  • Technical competence with specialization in electronics or hardware/software
  • A+ certification obtained (if not obtained already, may be required to complete the course during the course of the mandate)
  • Good track record of performance in technical service and customer relations
  • Excellent electro-mechanical troubleshooting and repair skills
  • Demonstrated ability to learn and retain knowledge quickly
  • Previous experience with a Production Mail mechanical maintenance environment would be an asset
  • This position requires a commitment to standby, flexibility to work rotating shifts and overtime; 7am to 7pm and then 7pm to 7am on 2 week rotating schedules
13

Onsite Customer Service Technician Resume Examples & Samples

  • Maintains service level of assigned product line through maintenance of product up time to prescribed levels. Combines competent functional knowledge of equipment with customer application(s) and use. Plans and coordinates install with Sales as required
  • Maintains high level of equipment up time through knowledge of products and customer requirements. Successfully completes company-based training programs and keeps current with applicable technologies through formal education and/or other means
  • Receives technical guidance from and supports Senior Field Product Specialists. Works directly with senior staff at customer site or in other settings as required
  • Contributes to revenue growth through solicitation and sales of parts, labor, EMA's and other programs including supplies, etc
  • Ensures integrity of metered mail. Understands and maintains statutory requirements of metered mail system with USPS and educates customer of it
  • Proven performance (min 1 year) in technical service and customer relations of moderately complex business equipment and systems such as (i.e. mailing equipment, inserters, laser/thermal printers, kiosks, copiers, facsimile machines, LAN, telecommunications equipment, ATM machines)
  • Ability to read and interpret part prints, schematics, technical manuals, etc
  • Valid driver's license and clean driving record required/reliable transportation required
  • This position will require travel to and from customer sites on a daily basis as well as other facilities with occasional long-distance travel
  • Needs to be available for standby support during the week and on weekends
14

Customer Service Technician Resume Examples & Samples

  • Install, rearrange, change, repair and remove drops, cables, and associated wiring. Install private lines and circuits, and verify trouble-free continuity by loop care testing. The nature of this work is a variety of tasks with only general guidelines as to instructions, practices, and/or procedures in performing the work
  • Handle and climb ladders and poles, crawl under dwellings, work in attics, underground and other confined areas to adjust faulty equipment or wiring, using a variety of hand/motorized tools
  • Work with customers to evaluate and suggest how to improve service, and make sales effort with all customers for network services and single line products. This work involves using tact and persuasion to influence the action and attitudes of customers
  • Install and maintain fiber-optic cable to curb terminal
  • Perform maintenance splicing on copper and/or fiber-optic cable
  • Conduct cable pair recovery for non-work orders
  • Maintain all analog/digital carrier systems for subscriber
  • Make appropriate notations on service orders, work orders, blueprints, or other work documentation to indicate completion of work, including time spent, changes from original work requested, and charges for work completed, when appropriate. This may involve manual notations or entries to company work administration systems using automated entry such as Viryanet. Update all records as required
  • Must possess, at time of appointment, a valid California class “C” driver’s license and, if required at the assigned job site, must demonstrate proficiency in the operation of a vehicle equipped with standard (manual shift) transmission
  • Must possess the ability to distinguish audible tones/levels
15

Customer Service Technician Resume Examples & Samples

  • Triage customer service requests by department, urgency, and information/response required
  • Resolve customer complaints, issues and concerns
  • Research questions, issues, and concerns as directed by management
  • Answer incoming customer calls
16

Customer Service Technician Resume Examples & Samples

  • Customer Service Technicians based in the field must expect to travel for job assignments 80-90% of the time (overnight) as well as 10-20% of the time working in-house repairs and/or customer phone support
  • Customer Service Technicians based out of the CAE Healthcare office in Sarasota, FL typically must expect to travel for job assignments up to 60-70% of the time (overnight), up to 25-40% of the time handling customer phone support, and 10-15% of the time working in-house repairs
  • Receives assignments, contacts customers and may coordinate travel arrangements
  • Repairs products at customer sites, and when at CAE Healthcare office in Sarasota, FL supports clients through phone support
  • Troubleshoots complex issues
  • Diagnoses issues and places orders for replacement components/parts
  • Troubleshoots to assembly level as necessary and replaces with reworked parts from the factory as available
  • Updates case reports and manages returning parts, cases, and expenses
  • Installs AVS products/equipment on ceilings and walls
  • Stays in constant contact with our customers and maintains strong relationships
  • Supports trade shows and demos as requested
  • Manages expense reports in a timely manner
  • Dedication to quality and customer
  • High level of autonomy
  • Great oral and written communication skills
  • Ability to interact well with people at different levels
  • Ability to handle complaints and provide solutions for difficult situations
  • Ability to plan and arrange travel and site activities
  • Ability to instruct and provide orientations
  • Ability to manage time, complete required documentation and close cases
  • Ability to provide technical support through the phone
  • Ability to comprehend and follow programming, knowledge of calibration and test procedures
  • Ability to read wiring diagrams and schematics
  • Ability to utilize concepts of electricity and fluids
  • Ability to utilize concepts of computer networking
  • Ability to observe symptoms and develop strategies to narrow problem to root cause
  • Ability to disassemble and repair complex assemblies
  • Associate degree or technical certification in engineering (electronics or robotics)orrelated technical experience of at least 5 years, including 3 years supporting clients in the field or by phone
17

Customer Service Technician Resume Examples & Samples

  • Internal applicants must have satisfactory performance in all respects of current position
  • If applicable, must successfully complete prerequisite training and testing
  • Must be able to correctly identify all colors of a color-coded cable
  • Must be able to interpret work drawings and instructions, complete paper and HHT work
  • Must be able to effectively communicate with the public, co-workers and managers
  • Must be able to multi-task, work with minimal supervision, follow written and oral instructions, show attention to detail and demonstrate problem-solving skills
  • Must be available for overtime, after hours call-outs or work during non-scheduled hours
  • Must be available to work assigned schedules, including Saturdays, Sundays and holidays
  • Must be capable of heavy lifting
  • Must be capable of working with and maintaining assigned tools and equipment
  • Must be neat in appearance, be able to write legibly, and prepare and maintain neat and accurate records
  • Must be willing and ready to work in any assigned location and to attend schools for training, which may require overnight travel as determined by the Company
  • Must demonstrate the ability to learn and use a variety of current and future applications, test systems or information systems as they are developed
  • Must have a working knowledge of telephony outside plant including but not limited to drops, cross-boxes, fiber systems, terminals, etc
  • Must have a basic understanding of electronic theory
  • Must have a working knowledge of computers and any applicable applications
  • Must be capable of working aloft and successfully complete all necessary safety training including "Working Aloft and Ladder Safety"
  • Must meet weight requirements as defined in Windstream's Safe Load Limits for Equipment and Ladders Policy
  • Must be able to work in confined spaces; manholes
  • Must participate in Windstream Rewards program, which includes selling Company products and services to existing/potential customers
  • Must reside within a reasonable distance of assigned reporting center
18

Customer Service Technician Resume Examples & Samples

  • Loading railcars, trucks
  • Operating forklift and hand carts
  • Housekeeping
  • Safety - responsible for safety of themselves and teammates
19

Customer Service Technician Resume Examples & Samples

  • Job requires specialized advanced vocational skills (generally non-theoretical) acquired on or off the job, typically gained through a combination of education and relevant experience, totaling 4 years post-high school or equivalent
  • High school graduate or equivalent, an associate degree in electronics, or 2 years work related experience or must have completed 12 college credit hours in computer science or electronics subject to company approval
  • Possess and maintain valid driver's license and have an acceptable driving record
  • Accept call-outs and overtime as a condition of employment
  • Satisfactorily complete company schools: AC/DC; Basic OSP, Service Tech Modules 1, 2, 3, Basic Transmission and Noise Mitigation, and Cable Repair
  • Successfully meet physical requirements; work aloft from ladders, platforms, poles (with climbers), and bucket trucks; safely lift, carry, set up and secure 75 lb ladder; able to load/transport standard nitrogen cylinder
  • Possess a good attendance, work and safety record
  • Work from oral or written instructions with the ability to plan work without direct supervision
  • Have neat and legible handwriting
  • Possess proficient personal computer operation skills
  • Must be able to work with internal and external customers
  • Successfully complete the trial period outlined in the labor agreement
20

Customer Service Technician Resume Examples & Samples

  • Education: High School Diploma or GED
  • Two (2) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; Video Products and Services; High Speed Internet and station equipment
  • 12 month of prior experience in a customer facing or customer service operation
  • Strong interpersonal communication skills for communicating CenturyLink’s products and services to customers
  • Must have working knowledge of PC's, including basic computer operational tasks
  • Ability to respond to after hour call-outs, work overtime, varying shifts, weekends, and holidays as required
  • Possession of a valid driver’s license in work state with proven ability to safely operate company vehicles and equipment, and maintain a safe driving record
  • Associate's Degree in Electronics/Communications, Electrician /Journeyman or trade school
  • Familiarization with DSL and VoIP technologies
  • Electronics training or experience that demonstrates knowledge of AC/DC theory
21

Customer Service Technician Resume Examples & Samples

  • To install telephone plant facilities, switched digital television, and high-speed internet at customer premises according to specifications directed and established by CenturyLink procedures
  • To maintain, expand, replace and repair all plant facilities and subscriber apparatus required to provide service to customers
  • Interact directly with CenturyLink customers and support sales efforts
  • Installs, repairs, tests and modifies line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops
  • Inspects subscriber premises to determine the appropriate method of installation
  • Tests newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment
  • Performs appropriate testing to ensure proper transmission and supervision specifications
  • Works closely with Dispatch for work assignments such as troubles report and service orders
  • Records transmission readings, daily time, and function codes in Work Force Management
  • Install and maintain subscriber PairGain Devices
  • Refurbishes cable and installs facilities within pedestals and/or terminals
  • Actively supports sales and marketing related activities through the iLead Program
  • Climbs poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment
  • Unreels and strings aerial lines; installs conduits and pole hardware
  • Pulls lines through conduit by hand or with use of a winch
  • Observes all safety rules and regulations
  • Corrects prints and maintains as builts in accordance with company practice and policies
  • Install and maintain video, data and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier
  • Assist other Technical personnel in performance of their duties when requested
  • Transporting, set up, and running of portable generator sets
  • Locate buried telephone and CATV cables
  • Installation/troubleshooting of high-speed internet and data networks
  • Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers
  • Assumes all other duties as assigned
22

Customer Service Technician Resume Examples & Samples

  • Combination of education and relevant experience, totaling 4 years post-high school
  • Experience with maintenance and repair of cable and/or station facilities
  • Able to visually identify all colors used in telephone cable
  • Able to handle 28-foot extension ladders (up to 75 lbs) and manhole covers (up to 150 lbs)
  • Valid driver’s license and acceptable driving record
  • Successful completion of basic electricity training/certification or possess documented equivalent work experience
  • Able to successfully complete training courses in pole climbing, basic installation and repair, basic cable splicing and maintenance, basic transmission, cable air pressure, and high speed data installation
  • Basic computer skills with Microsoft Office applications
  • Prior experience in a customer facing or customer service operation
  • Experience with DSL installation and repair
  • Perform installation, maintenance, and repair on all cable/station facilities and related equipment, along with other associated duties
  • Climb poles, use a shovel and pick to dig up and bury cable; and may be required to work in manholes or controlled environmental vaults (CEV)
23

Customer Service Technician Resume Examples & Samples

  • Ability to visually identify all colors used in telephone cable
  • Ability to work in confined spaces
  • Ability to work outside in all weather conditions and at various hours of the day/night
  • Ability to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required
  • Possession of a valid driver’s license, with proven ability to safely operate company vehicles and equipment, and maintain a safe driving record
  • Internet protocol telephony exposure
24

Customer Service Technician Resume Examples & Samples

  • A combination of education and relevant work experience totaling three (3) years post-high school or equivalent
  • Three or more (3+) years of service in installation and repair of R1/B1 service and associated jacks and wire
  • Three or more (3+) years experience running cable trouble
  • Experience installing cable terminals and sleeves
  • Ability to change out buried pedestals that have been damaged
  • Ability to climb poles and lift heavy loads up to 100 lbs, including 75 pound ladder
  • Ability to use cable test equipment and span line test equipment
  • Ability to read cut sheets and OSP engineering drawings
  • Knowledge of ISDN
  • Ability to perform LST's and run jumpers on the MDF
  • Knowledge of basic electricity as it relates to telecommunications
  • Working knowledge of hand and power tools
  • Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets, HST-3000)
  • Ability to use established electrical, digital, and/or mechanical principals and to perform appropriate tests to identify and solve problems encountered on the job
  • Ability to efficiently and accurately work with multiple types of information and/or perform multiple tasks simultaneously
  • Ability to complete designated amount of work in a specified timeframe (e.g., quality jobs per day), adjusting work assignments or schedules to meet changing work-related priorities or demands
  • Ability to provide efficient, quality service to both internal and external customers
  • Ability to work well with others to achieve common goals and to foster a cooperative climate, as well as to work independently in the field with little supervision
  • Ability to perceive differences in telecom wire and cable color
  • Ability to climb and work at elevations (e.g., from ladders, poles, lift trucks) exceeding 18 feet
  • Ability to work in confined spaces (e.g., attics, crawl spaces, utility holes)
  • Ability to work out of town if necessary
  • Ability to perform job activities outdoors in different weather conditions (e.g., extreme cold and/or heat, inclement weather)
  • Ability to perform splicing rearrangements on existing facilities in buried, underground, aerial, building work locations and on all other types of outside plant facilities where the work requires cable sheath openings
  • Ability to work varying shifts and hours including possible mandatory overtime, weekends, holidays and call-outs
  • Possession of a valid driver's license with ability to maintain a safe driving record
  • At least 12 months experience within the last 5 years installing, repairing/maintaining, and testing residential/small business/government telecommunication service (POTS and HSI), including Design Services
  • At least 12 months of experience within the last 5 years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles
  • At least 12 months experience within the last 5 years splicing copper and fiber in an underground, aerial, or buried environment
  • At least 12 months experience within the last 5 years maintaining, service and monitoring air pressure systems and dryers in all environments
  • At least 6 months of experience within the last 5 years on a cosmic or conventional (MDF) frame
  • Prior experience working on a computer in a Windows-based system and with Microsoft Outlook
  • Prior experience using a body belt and safety straps
  • Pole-climbing certification
25

Customer Service Technician Resume Examples & Samples

  • Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment
  • Manhole/paper cable experience with knowledge of how to troubleshoot using the proper test equipment
  • Possession of a valid driver’s license, with proven ability e to safely operate company vehicles and equipment, and maintain a safe driving record
  • Ability to safely use hooks, ladders, bucket trucks; and to climb poles
  • CCNT, CCNA, Network+, or A+ Certifications
  • Experience in Outside Plant functions
26

Customer Service Technician Resume Examples & Samples

  • Install, repair, support, and promote products and services generally purchased and used by residential and business customers. These products and services may include but are not limited to: Voice services, data services, video services
  • Perform other work as business needs demand including but not limited to install, repair, support outside plant facilities generally used to provide residential and business services
  • Must be available for overtime, after hour’s callouts or work during non-scheduled hours for any and all work as business needs demand
  • Must be willing and ready to work in any assigned location and to attend schools for training, which may require overnight travel as determined by the company
  • Must demonstrate the ability to learn and use a variety of current and future applications, test equipment/systems or information systems as they are developed
  • Must have proficiency in the use of computers and any applicable applications
  • Must participate in Windstream Rewards program, which includes selling company products and services to existing/potential customers
27

Customer Service Technician Resume Examples & Samples

  • Current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; switched digital television; High Speed Internet; station equipment CCNT,
  • Experience in a customer facing or customer service operation
  • Knowledge of routers
28

Customer Service Technician Resume Examples & Samples

  • Diagnose and isolate switch related Hardware and Software problems
  • Repair switch related telecommunication equipment to the board level
  • Perform preventive maintenance on telecom equipment. Install switch software and hardware upgrades
  • Perform MACs (Moves, Adds, and Changes) on the Mitel Pointspan systems, as well as OEM equipment such as ACD reporting, voicemail, recorded announcement systems
  • Explain and train customers and end-users on feature use
  • Maintain site activity logs
  • Provide timely reports to customers and management
  • Develop and maintain an effective working relationship with: Customers, Co-workers, Management, Employees in other departments, and Contacts outside the company
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Supervisor, Customer Service Technician Resume Examples & Samples

  • Supervises the activities of individual contributors performing similar tasks within a shift, group, or department within Global Technical Support. Oversees activities of individual contributors who perform technical support responsibilities on-site or via telephone when first line product support in the field has failed to identify or fix equipment or software issues
  • Responsible for the scheduling, staffing, management and development of employees in assigned area
  • Ensures that issues and recommendations with regard to programs, tools, projects, products, process, metrics, standards and customers are escalated in accordance with technical support policies and procedures
  • Accountable for operational results in terms of expenses, budget, performance standards/metrics, customer satisfaction and employees. Oversees the coordination, administration and execution of technical support programs, products, projects, process, performance metrics/standards for assigned area
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Customer Service Technician Resume Examples & Samples

  • Install, repair, support outside plant facilities generally used to provide residential and business services. Support and promote products and services generally purchased and used by residential customers. These products and services may include but are not limited to
  • Voice Services
  • Data Services
  • Network Services
  • Transport Services
  • Video Services
  • Perform other work as business needs demand including but not limited to installation, repair, support, and promotion of products and services generally purchased and used by business customers
  • Must be available to work assigned schedules, including Saturdays, Sundays and Holidays
  • Must be willing and ready to work in any assigned location and to attend schools for training, which may require over night travel as determined by the Company
  • Must have a minimum of 2 years of related experience/education to include customer service and/or related telephony fields
  • Must participate in WINDSTREAM Rewards program, which includes selling and/or referring Company products and services to existing/potential customers
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Customer Service Technician Resume Examples & Samples

  • Recommend process improvements IAW Lean Six Sigma initiatives
  • Shall be able to effectively communicate and use technical manuals and references
  • Responsible for providing customer support services on a 12/7/365 basis
  • Responsible for maintaining a safe, clean, sanitary, healthy, presentable, professional atmosphere, free of dust, clutter and trash in all working facilities and areas
  • Responsible for proper utilization and safeguarding of all government and contractor provided property (e.g., to include government facilities, equipment and tools)
  • Responsible for precise execution of company time reporting procedures and accurate completion of timesheet
  • Performs other duties as assigned; and may provide support for secondary duty functions in equipment management, materiel storage, RSP, inventory, and repair cycle
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Customer Service Technician Resume Examples & Samples

  • Sales Calls: Responds to customer or distributor questions on order status, discrepancies in billing or delivery, and recommends or determines appropriate corrective action. Back-up Sales Representative(s) as necessary. May service international sales team and customers outside the United States
  • Quotes/Orders: Updates and enters quotes, orders, etc. in system. Records and files purchase orders upon receipt. May investigate or identify part availability, production delays, or transportation delays or other potential complications to an order and communicating this information to customers, distributors, or Sales Representatives. Advises Production and Sales personnel as appropriate when orders are modified or customers change requirements for order delivery
  • Returned Product: Receives returned warranty product, makes required entries in business system and communicates information as appropriate
  • Customer Information: Helps develop system information for customers, distributors and updates information as necessary. Coordinates reports of statistics of customer service activities
  • Training: Coordinates in-house or external training seminars on behalf of the Sales and/or Marketing departments. Ensures trainer has sufficient product information/brochures for any seminars
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Customer Service Technician Resume Examples & Samples

  • Bachelor’s Degree in Business, Marketing, or Technical related field is preferred
  • Minimum of 5 years product and/or customer service related experience
  • Provide First Class Customer Service & Support by e-mail and phone
  • Ability to handle multiple tasks in an efficient and professional manner
  • Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
  • Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
  • Robust analytical skills to aid in assessing customer needs coupled with the ability to solve problems will enhance the incumbent’s performance
  • Some mechanical aptitude and a knowledge of our products will be required
  • SAP knowledge and experience, especially dealing with customers, customer orders, ABAP queries and service notifications is a plus
  • Ability to use Microsoft Word, Excel and Power Point
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Customer Service Technician Resume Examples & Samples

  • 1) Install, repair, test, and modify line and station telephone equipment for customers using hand tools, power tools, and computer interfaces. Includes repairs to outside wires and tree trimming, and placing new drops
  • 2) Inspect subscriber premises to determine the appropriate method of installation
  • 3) Test newly installed telephone/equipment using testing devices and repairs or replaces faulty equipment. Perform appropriate testing to ensure proper transmission and supervision specifications
  • 4) Work closely with the DispatchCenter for work assignments such as trouble reports and service orders. Record transmission readings, daily time, and function codes in Work Force Management
  • 5) Install and maintain subscriber PairGain Devices
  • 6) Refurbish cable and install facilities within pedestals and/or terminals
  • 7) Actively support sales and marketing related activities through the Take the Lead Program
  • 8) Climb poles using either hooks, ladders or bucket trucks, attach terminal boxes and carrier housings, and repair or replace defective lines and auxiliary equipment
  • 9) Unreel and string aerial lines; install conduits and pole hardware
  • 10) Pull lines through conduit by hand or with use of a winch
  • 11) Observe all safety rules and regulations
  • 12) Correct prints and maintain as-builts in accordance with company practices and policies
  • 13) Install and maintain video, data, and station wiring and apparatus, maintain loop plant, including analog and digital subscriber carrier
  • 14) Assist other Technical personnel in the performance of their duties when requested
  • 15) Transporting, set up, and running of portable generator sets
  • 16) Locate buried telephone and CATV cables
  • 17) Installation/troubleshooting of high-speed internet and data networks
  • 18) Must convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers
  • 19) Assume all other duties as assigned
  • 3) Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location
  • 4) Must have working knowledge of PC’s, including basic computer operational tasks
  • 5) Must have strong interpersonal communication skills for communicating CenturyLink’s products and services to customers
  • 6) Must posses a valid driver’s license, be able to safely operate company vehicles and equipment, and maintain a safe driving record
  • 7) Must be able to safely use hooks, ladders, bucket trucks; and to climb poles
  • 8) Must have capability to distinguish colors on facilities
  • 9) Heavy lifting as required
  • 10) May work in confined spaces
  • 11) Ability to work outside in all weather conditions and at various hours of the day/night
  • 12) Must be able to respond to after hour call-outs, work overtime, shift, weekends, and holidays as required
  • 13) Must be able to travel overnight as necessary for business requirements and training
  • 14) Ability to maintain an excellent attendance record
  • 1) Associate’s Degree in Electronics/Communications
  • 2) CCNT, CCNA, Network+, or A+ Certifications
  • 3) Training on basic IT and network fundamentals
  • 4) Experience in Outside Plant functions
  • 5) Subscriber carrier training
  • 6) Pole climbing training
  • 7) Experience or training in how to read and interpret outside and subscriber plant facility records
  • 8) Internet protocol telephony exposure
  • 9) Electronics training or experience that demonstrates knowledge of AC/DC theory
  • 10) Experience splicing fiber optics and copper splicing preferred
  • 11) Knowledge of analog and digital transmission
  • 12) Experience with installation and troubleshooting of high-speed internet services
  • 13) Proven ability to generate sales opportunities during day-to-day customer contact
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Customer Service Technician Resume Examples & Samples

  • Actively supports sales and marketing related activities through the YouCan Program
  • Pulls lines through conduit by hand
  • Locate buried telephone cables
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Customer Service Technician Resume Examples & Samples

  • Completes work orders, records, logs and other written or computer-based documents according to established procedures
  • Diagnoses mechanical and electrical problems using technical drawings (e.g., blueprints, electronic/mechanical schematics) and diagnostic tools (e.g. multi-meter, laptop)
  • Troubleshoots and repairs complex electrical/electronic problems with equipment, networks, PC logic controls, Programmable Logic Controllers (PLCs) and external Input/Output (I/O) devices where the repair is not immediately visible or obvious
  • Assists in the development of specific technical and training documentation; assists in the development of a Technical Support Help Desk/Troubleshooting Guide
  • Provides resolutions to mechanical, technical/controls issues; documents all information relating to customer support issues in CMMS and Dashboard database; utilizes resources in other departments (when necessary) to expedite the resolution of conveyor related issues
  • Provides information to the Customer Service Department and other members of management to enhance Customer Service success
  • Participates in cleaning the conveyor systems and part cage as appropriate
  • Completes appropriate paperwork in a timely manner
  • Analyzes and troubleshoots reoccurring issues and creates an ROI to support the change
  • May be required to perform other duties as requested, directed or assigned
  • 2-4 years of related experience in mechanical troubleshooting, maintenance and/or installation is required
  • 2-4 Mechanical Troubleshooting experience required
  • 2-4 Electrical Troubleshooting experience required
  • 1 year of MS Office skills(Word, Excel , PowerPoint and Outlook)
  • Controls Troubleshooting experience a plus
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Customer Service Technician Resume Examples & Samples

  • Associate's Degree in Electronics/Communications
  • Ability to maintain an excellent attendance record
  • Experience in Outside Plant functions for both copper and fiber facilities
  • Subscriber carrier training
  • Pole climbing training
  • Experience splicing fiber optics
  • Experience with installation and troubleshooting of high-speed internet services
  • Proven ability to assist the sales team with lead opportunities during day-to-day customer contact
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Customer Service Technician Resume Examples & Samples

  • Combination of education and relevant work experience totaling 4 years post-high school or equivalent
  • Minimum of 2 years recent experience in installation, maintenance and repair of cable and/or station facilities
  • Completed basic courses in pole climbing, basic electricity, installation/repair, cable splicing/maintenance, basic cable transmission and cable air pressure courses, or possess equivalent job experience
  • Must have a valid driver's license and an acceptable driving record
  • Must be able to visually identify all colors used in telephone cable
  • Must be able to maneuver a 28-foot extension ladder (75 lbs.) and a manhole cover (150 lbs.)
  • Possess proficient PC skills to include use of Microsoft products, electronic mail and the Internet
  • Proven, successful customer contact experience
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Customer Service Technician Resume Examples & Samples

  • GED/High School Diploma
  • 1 year experience in a maintenance, break-fix technician, or other highly related repair work position
  • Excellent people skills with the ability to communicate effectively and to achieve exceptional customer satisfaction
  • Knowledge of xerography and laser based print technology, the ability to configure an email client and the ability to configure print drivers in a TCP/IP environment
  • Ability to work independently and within customer service teams
  • Self-starter with a strong work ethic
  • Ability to manage and protect company provided assets such as a company car, laptop, iPad, iPhone and part/supply inventories
  • Knowledge of Microsoft Windows and the ability to install software and hardware device drivers
  • Ability to repair mechanical assemblies using common tools
  • Ability to use a volt meter and other diagnostic tools
  • Requires a valid driver's license and a clean driving record
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On-site Customer Service Technician Resume Examples & Samples

  • Proactively schedule and perform preventative maintenance
  • Trouble-shoot customer reported problems
  • Proactively monitor, schedule, and prioritize tasks to maximize customer satisfaction
  • Work in a high performance team environment
  • Build and help strengthen strong customer relationships
  • Plan and perform equipment upgrades and new installations
  • A minimum of 1-year experience trouble-shooting and repairing complex mechanical equipment
  • Strong experience working on electro-mechanical equipment
  • A minimum of two years proven experience in building and enhancing Customer relationships
  • A valid driver's license is required
  • This position may require frequent lifting and/or moving items up to 55lbs. Are you able and willing to do this with or without accommodation?
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Operations Support Customer Service Technician Resume Examples & Samples

  • Address users in a friendly, courteous and professional manner at all times
  • Answer, evaluate and prioritize incoming voice and electronic customer requests
  • Document all information given and received in the service desk application to track calls, emails, walk-ups and project tasks
  • Manage time and assignments efficiently to complete all ongoing projects, tasks and deliverables
  • Load and configure company standard image on all new and existing computers
  • Assist in maintaining accurate inventory of computers, peripherals and software including but not limited to keeping records updated as needed in help desk system
  • Adhere to all company and operations support policies, procedures and standards
  • Advise and instruct end users on the necessary activities to achieve solutions and minimize call back
  • Answer client's inquires in person and/or via telephone concerning computer issues including hardware, software, and network
  • Install hardware and peripheral components including but not limited to monitors, keyboards, printers, modems, and hard drives
  • Participate in on call rotation as assigned
  • Diagnose hardware, software, and operator challenges and recommend and/or perform necessary actions to correct challenges based on knowledge of computer issues
  • Work effectively and professionally in a less supervised capacity in the absence of a Supervisor, Manager or Director
  • Any other specific duties assigned
  • Must be a customer service minded professional
  • Must possess excellent communication, interpersonal, organizational and problem solving skills
  • Post-offer drug/alcohol screen and physical evaluation
  • Pass the required safety courses and comply with all required safety guidelines for OSHA, TWIC and site specific standards
  • Maintain a current valid Texas Driver's license
  • Meet Operations Support customer service standards
  • Minimum High School Diploma or GED Equivalent plus 2 years of secondary education or equivalent work experience
  • Minimum of 6 months experience in a Customer Support Role
  • Credentials preferred
  • Some knowledge of microcomputer hardware and common software applications such as Microsoft Office; ability to communicate effectively orally and in writing, understand and execute oral and written instructions, and organize workload; must have excellent interpersonal skills, be able to listen, understand and analyze problems over the phone is preferred but not necessary
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Customer Service Technician Senior Resume Examples & Samples

  • Assists external users of the organization's technical products or services by answering more complex questions and solving problems involved in their use
  • Identifies, investigates and researches user questions and problems, and may refer to technical, professional or service personnel for follow-up, as appropriate
  • Resolves most questions and problems, and refers only the most complex issues to higher levels
  • May assist in orienting and training lower level employees
  • 4 or more years related experience required
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Customer Service Technician Resume Examples & Samples

  • Safely transporting equipment to customer site, rig up and rig out of customer system
  • Monitor, inspect and adjust all major equipment during operations, within standard operating procedures, to ensure
  • The PSCI division provides services twenty four hours a day, seven days per week. Technicians are “on call” day and
  • Commercial Drivers License Class 1 with airbrake endorsement
  • Have a strong mechanical aptitude
  • Have the ability to do heavy lifting and climbing (50 lbs. and ladders)
  • Have a strong commitment toward safety. Remain attentive in Hazard Recognition
  • Communicate jobsite needs for nitrogen, fuel, personnel, additional or replacement equipment
  • Commit to cost containment: procurement, overtime, transport delay, selection of lodging, and follow PSCI/Praxair Travel
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Customer Service Technician Resume Examples & Samples

  • Experience: One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training
  • Technical proficiency to perform the specific work requirements of the job in the particular location
  • Capability to distinguish colors on facilities
  • Capability to lift heavy objects as required
  • Possession of a valid driver’s license with ability to safely operate company vehicles and equipment, and maintain a safe driving record
  • Associate’s Degree in Electronics/Communications or equivalent work experience
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Customer Service Technician Resume Examples & Samples

  • Perform installation, maintenance and troubleshooting of high-speed internet, video and voice networks including associated wiring and equipment
  • Perform maintenance and repair on outside plant facilities
  • Observe all safety rules and regulations
  • Assist other Technical personnel in the performance of their duties when requested
  • Actively support sales and marketing related activities
  • Direct customer facing work and sales referrals
  • Accountability/dependability (on time and on load when scheduled and serve on call as needed)
  • Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures)
  • Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills
  • Asking relevant questions to ensure problems are resolved quickly or to clarify information or directions.)
  • Active Learning (curious seeker of new information and actively works to improve skills and knowledge)
  • Assume all other duties as assigned
  • Ability to distinguish colors on facilities
  • Ability to handle 28 ft extension ladders (up to 75 lbs routine work) and manhole covers (up to 150 lbs)
  • Basic electricity training/certification or documented equivalent work experience
  • Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full)
  • Basic computer skills including MS Office applications
  • Satisfactory driving record
  • Prior experience as a customer facing telecom operations technician
  • ADSL installation/repair experience (self/full installs)
  • A+/Net + Certified Required Soft Skills
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Customer Service Technician Resume Examples & Samples

  • Proficiency in the Installation & Maintenance of CenturyLink PRISM over copper and fiber facilities
  • Experience in the Installation and maintenance of CenturyLink GPON
  • Experience in new technologies; CenturyLink On and NIC 2.0
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Customer Service Technician Resume Examples & Samples

  • Daily morning walk-through to determine that all Executive IT & AV equipment is functioning
  • Provide prompt technical response to C-level Executives, and their support team, along with other VIP team members and upper management
  • AV Support for Executive meetings, including presentation setup and video conferencing
  • On-Call Support for Executives when they are not at HQ
  • Managing iOS devices for Executives and their support teams
  • “White Glove” treatment for all VIPs and their support teams
  • Ability to explain technical problems efficiently in a non-technical way
  • Solving “out of the ordinary” problems
  • Training Executive team members and their support teams on new applications, and facilitate their implementation
  • Coordinating with support teams regarding technology needs when travelling domestically and abroad
  • Coordinating with other Technology teams to meet Executive needs (networking, audio visual, etc.)
  • Providing solutions, researching, and vetting vendors that can satisfy Executive needs
  • Ability to stay cool, calm, and collected under pressure
  • Ability to manage time effectively and maintain a flexible schedule during business hours
  • Develop positive rapport with Executives and their support teams
  • Maintain spare and replacement devices for Executives and their support teams
  • Communicating with Executive support teams regarding future IT changes and implementations
  • Providing team with backup plan in case of absence (illness, PTO, etc.), and notifying Executive support teams thereafter
  • Windows 7, 8, 10, Server 2012, Office 2010, 2016, Office 365
  • Experience with Zendesk, Centrify, Google for Business, Microsoft Active Directory
  • Familiarity with iOS/Android OS
  • Knowledge of Autodesk products, Adobe design suite, AutoCAD, Revit, 3D Studio Max, Rhino, VRAY and experience supporting designers in an architectural setting preferred
  • Familiarity with Ruckus wireless technologies
  • Ability to manage multiple projects and meet multiple deadlines
  • Basic knowledge of mobile device management technologies
  • Previous experience with reporting and metrics preferred
  • Experience troubleshooting AV equipment
  • Excellent communication and service delivery skills
  • Basic knowledge of VOIP, and enterprise cloud based phone systems
  • Experience in the installation, configuration, and administration of LANs, wireless network along with other basic networking principles
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Customer Service Technician Resume Examples & Samples

  • Strive for satisfactory customer service by performing such duties as: cable maintenance, installation, removal, rearrangement and maintenance of single line and associated apparatus equipment, up to and including cross connection to the switching equipment; single & multi channel subscriber carrier systems; performs other related duties
  • Build span lines, installing repeaters or doublers and performing tag and test functions on cable pairs to meet HDSL requirements
  • Convey a positive and professional appearance and demeanor when communicating the company’s products and services to our customers
  • Proven ability to generate sales opportunities during day-to-day customer contact
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Customer Service Technician Resume Examples & Samples

  • Actively supports sales and marketing related activities through YouCan program
  • Unreels and strings aerial lines; installs pole hardware
  • Experience: Three (3) years of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training
  • An understanding of outside plant facilities, including copper, and FTTC technology. This understanding should contain a working knowledge of Basic Electricity and Analog Transmission
  • Must have working knowledge of PC’s, including basic computer operational tasks
  • Must have strong interpersonal communication skills for communicating CenturyLink’s products and services to customers
  • Ability to work effectively in a team environment or individually
  • Strong organizational, problem solving and time management skills
  • Must possess a valid driver’s license and have a safe driving record
  • Must be able to safely use hooks, ladders, bucket trucks; and to climb poles; perform heavy lifting as required (minimum lifting ability is 75 lbs)
  • Must have capability to distinguish colors on facilities
  • May work in confined spaces; must be able to work outside in all weather conditions
  • Must be able to respond to call-outs after hours, work overtime, split shifts, weekends, and holidays as required; travel overnight as necessary for business requirements and training
  • Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular work location
  • Good attendance, conduct, and performance record
  • Associate’s Degree in Electronics/Communications
  • CCNT, CCNA, Network+, or A+ Certifications; training on basic IT and network fundamentals
  • Experience in outside plant functions, splicing fiber optics, and installation and troubleshooting of high speed internet services; exposure to internet protocol telephony
  • Electronics training or experience that demonstrates knowledge of AC/DC theory; knowledge of analog and digital transmission
  • Television installation experience
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Customer Service Technician Resume Examples & Samples

  • Ability to work varying shifts and hours including possible mandatory overtime, weekends and holidays
  • Successful completion and passage of all applicable employment testing and interview
  • At least six (6) months of experience within the last five years installing, maintaining/repairing, and testing residential/small business telecommunication service
  • At least 6 months of experience within the last five years with POTS, GPON/HSI/Access Line installation and repair
  • At least six (6) months of experience within the last five years connecting telecom color-coded wires and cables to terminals, attaching or detaching various kinds of hardware to wires, cables, buildings and poles
  • Knowledge of basic electricity, as it relates to telecommunications (through classes or on-the-job training), which includes: knowledge related to the basic principles, theories, and applications of electricity (e.g., voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC); knowledge of basic electrical components (e.g., conductors, insulators, switches, capacitors, inductors, transformers) and basic circuit design; and knowledge of the operation and application of common electrical components and common measurement instruments (e.g., multi-meters, oscilloscopes)
  • Working knowledge of test equipment (e.g., Tech Tad, Sidekick, volt-ohm meters, transmission measuring sets)
  • Ability to provide efficient, quality service to both internal and external customers both face-to-face and over-the-phone
  • Ability to perform strenuous physical activities including, but not limited to: lifting objects weighing over 100 pounds
  • A valid State driver’s license with a current satisfactory driving record, CDL preferred
51

I&R / Customer Service Technician Resume Examples & Samples

  • 1-OSP Copper/POTs work (Running cable, troubleshooting, terminating, splicing)
  • 2-Cable Meter Experience (HST3000 or 965DSP)
  • 3-Own Vehicle (Truck or Van with Ladder Racks) & Hand Tools
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Customer Service Technician Resume Examples & Samples

  • One year of current telecommunications industry experience in one or more of the following areas: installation, maintenance, and repair of aerial, buried and underground wire and cable; telephones; switched digital television; High Speed Internet; building wiring; station equipment; or equivalent in education and training
  • Must be able to safely use hooks, ladders, bucket trucks; and to climb poles
  • Heavy lifting as required
  • May work in confined spaces
  • Must be able to work outside in all weather conditions
  • Must be able to respond to call-outs after hours, work overtime, shift, weekends, and holidays as required
  • Must be able to travel overnight as necessary for business requirements and training
  • Incumbent must be technically proficient in order to perform the specific work requirements of the job in the particular location