Customer Service Assistant Manager Resume Samples

4.6 (69 votes) for Customer Service Assistant Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer service assistant manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
RK
R Kautzer
Regan
Kautzer
913 Reichel Glens
Chicago
IL
+1 (555) 810 6941
913 Reichel Glens
Chicago
IL
Phone
p +1 (555) 810 6941
Experience Experience
Philadelphia, PA
Assistant Customer Service Manager
Philadelphia, PA
Dach Inc
Philadelphia, PA
Assistant Customer Service Manager
  • Assists the Customer Service Manager in performing self audits (i.e. certifications)
  • May assist Customer Service Manager with branch personnel issues such as employee counselings, balancing and scheduling
  • Provides superior customer service. Handles customer service problems using established policies/procedures
  • Train and develop Office Assistants and Cashiers 
  • Reports all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Manages and achieves Food Lion service standards as delegated by the Customer Service Manager 
  • Manage a team of customer service representatives to provide professional advice and good customer service to customers
San Francisco, CA
Assistant Manager Customer Service
San Francisco, CA
Williamson-Wisozk
San Francisco, CA
Assistant Manager Customer Service
  • Works closely with Other operational teams on quality and improvement of Service
  • Provide administrative support to the team to ensure efficient management and running of the function on a day to day level
  • Manage orders offered via an online portal (aRP – RSP)
  • Support team lead in identifying new talent & manage on boarding
  • Support team lead in identifying newtalent & manage on boarding
  • Improve existing processes and their conduct with the team leader
  • Manage orders offered via an online portal (RSP)
present
Los Angeles, CA
Assistant Manager, Customer Service
Los Angeles, CA
Berge-Langworth
present
Los Angeles, CA
Assistant Manager, Customer Service
present
  • Manage and document employee performance reviews
  • Provide support to the Manager, Retail Banking in the leadership and coaching to retail staff in the development of the Bank's retail book
  • Provide support to the Manager, Sales & Service to ensure the Branch's Strategic Plan is effectively communicated to the retail team
  • Supervise staff and activities of the in-bound call center, includes monitor live and/or recorded calls; review and grade calls; coach agents on how to improve quality of calls; recognize agents for high scores on calls; monitor quality and workflow
  • Assist in controlling the management expenses versus budgeted amount
  • Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders
  • Assist to develop and maintain regular branch activities to ensure effective client contact
Education Education
Bachelor’s Degree in Marketing
Bachelor’s Degree in Marketing
University of California, Berkeley
Bachelor’s Degree in Marketing
Skills Skills
  • Good understanding and knowledge of a wide range of Paddy Power Betfair products (e.g. sports, arcade, casino, poker)
  • Excellent written and verbal communication skills in the applicable language
  • A good understanding of social and digital media
  • Possess excellent oral and written communication skills
  • Absolute passion for ensuring a great customer experience with every contact
  • Strong oral (speaking, listening, interpretation) and written communication skills
  • Maintain a professional manner while handling difficult situations
  • Quickly address and resolve customer concerns
  • Able to travel up to 10-15%, mostly on the East Coast
  • Highly competitive base pay
Create a Resume in Minutes

11 Customer Service Assistant Manager resume templates

1

Assistant Store Manager Customer Service Orlando International Premium Outlets Resume Examples & Samples

  • Oversee daily, weekly, monthly processes to ensure operational integrity
  • Serve as back-up to store management with responsibility for daily cash reconciliation and opening and closing of store
  • Assist in managing human resource related tasks including recruitment, performance management, payroll and scheduling, health and safety, and store security
  • High School Graduate or equivalent required
  • Prior retail experience strongly preferred
  • Experience with retail POS system a plus
  • Exceptional sales skills
  • Strong PC skills utilizing Microsoft Office software
  • Strong sensory skills such as good eyesight, good hearing, and dexterity
  • Valid driver’s license with good motor vehicle record, must be 21 years of age (only applies to locations with company-owned vehicles)
2

Assistant Store Manager Customer Service Las Vegas North Resume Examples & Samples

  • Assist in promoting community involvement to drive brand awareness and loyalty
  • Communicate the Vera Bradley brand aesthetic, philosophy and lifestyle to the sales associates and guests
  • Maintain a knowledge of established policies and procedures
  • Bachelor’s degree in Marketing, Business, Retail Management or related field preferred
  • Available to work a flexible schedule, including nights and weekends
  • Constant walking and standing; frequent bending, stooping and reaching
3

Assistant Store Manager Customer Service Opry Mills Resume Examples & Samples

  • Lead the team with exceptional sales and strong presence while on the floor to set the pace for the team
  • Provide a clean, organized and inviting environment for both customers and associates
  • Ability to lead, motivate and promote a team environment
  • Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs
4

Assistant Store Manager Customer Service the Outlet Shops Resume Examples & Samples

  • Assist General Store Manager with hiring, training, motivating and retaining a team of qualified associates that communicate and represent the Vera Bradley philosophy
  • Assist in developing Vera Bradley loyalty by creating an outstanding experience for both associates and customers
  • Lead the team with exceptional sales and strong presence while on the floor to set the pace for the team
  • Assist in promoting community involvement to drive brand awareness and loyalty
  • Communicate the Vera Bradley brand aesthetic, philosophy and lifestyle to the sales associates and guests
  • Uphold the Vera Bradley brand standards through exceptional visual merchandising
  • Provide a clean, organized and inviting environment for both customers and associates
  • Oversee daily, weekly, monthly processes to ensure operational integrity
  • Serve as back-up to store management with responsibility for daily cash reconciliation and opening and closing of store
  • Assist in managing human resource related tasks including recruitment, performance management, payroll and scheduling, health and safety, and store security
  • Maintain a knowledge of established policies and procedures
  • High School Graduate or equivalent required
  • Bachelor’s degree in Marketing, Business, Retail Management or related field preferred
  • Prior retail experience strongly preferred
  • 1+ years management experience required; or demonstrated Vera Bradley leadership ability required
  • Experience in specialty retail or outlet stores strongly preferred
  • Experience with retail POS system a plus
  • Polite and professional
  • Exceptional sales skills
  • Ability to lead, motivate and promote a team environment
  • Detail oriented with strong organizational skills
  • Strong PC skills utilizing Microsoft Office software
  • Excellent interpersonal, written and verbal communication skills
  • Proactive, adaptable with the ability to work under pressure to meet deadlines in a fast paced environment
  • Available to work a flexible schedule, including nights and weekends
  • Strong team player
  • Constant walking and standing; frequent bending, stooping and reaching
  • Strong sensory skills such as good eyesight, good hearing, and dexterity
  • Valid driver’s license with good motor vehicle record, must be 21 years of age (only applies to locations with company-owned vehicles)
  • Ability to consistently lift 10-35 lbs; Occasionally lift up to 55 lbs with the ability to push or pull more than 55 lbs
5

Assistant Manager of Customer Service Resume Examples & Samples

  • Deliver inspirational on-floor leadership and serves as a role model for Customer Service supervisors and advocates
  • Strong verbal and written communication skills; exceptional telephone etiquette
  • Problem solver extraordinaire!
  • Detail-oriented and consistent approach to organizing shift
  • Willing and eager to learn
  • Commitment to improving and expanding his/her tasks, responsibilities and role on team
  • Two to five years management experience in Customer Service, preferably in eCommerce and/or a retail environment
  • Experience working MS Office or similar software (Google Apps, Case Management)
6

Assistant Manager Customer Service Supt Resume Examples & Samples

  • Strong ability to coach and develop to achieve results
  • Ability to create a positive, team-oriented environment with a customer and quality focus
  • Demonstrated flexibility in adapting to a changing environment
  • Strong organizational, written and verbal skills
  • Ability to collaborate cross functionally
  • Bachelor’s Degree or equivalent professional experience
  • Minimum 3-5 years of relevant leadership experience in a contact center, retail and marketing desirable
  • Strong customer service background required
  • Prior experience assisting customers via e-communication channels (Email, Chat, and Social Media) preferred
7

Assistant Manager Customer Service Resume Examples & Samples

  • Responsible for driving productivity across all channels like email and letters
  • Deal with day-to-day service escalations and fix processes to ensure quality of responses to customers improve
  • Monitor resolution percentage within TAT
  • Manage all aspects including training, coaching requirements, R & R and remedial actions as and when required
  • Works closely with Other operational teams on quality and improvement of Service
  • Proficiency and expertise in MS Office Word, Excel, PowerPoint
  • Very effective English verbal communication and written skills
8

Walkin Desk Assistant Manager Customer Service Resume Examples & Samples

  • Ensure Wing-to-Wing Resolutions of cases received with utmost accuracy and delivering best in class service. Final Resolution to be communicated to Customer and Top Management Complaints /Chief General Manager’s office, Minsitry of Finance, Banking ombudsman, Senior management team ,other external sources
  • Portfolio Management & responsible towards reducing the inflows in respective portfolio. Relationship Management is very crticial
  • Maintain reports / mis / dashboards for the activities handled to monitor performance and progress
  • To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions
  • Ensure com pletion of cases within timelines and within quality standards
  • Function comfortably in a fast-paced performance-based customer services environment where cases are monitored, recorded and assessed for quality of performance
  • Handling good relationship with Banking Ombudsman and local SBI offices and reconciliation of complaints / queries is very critical
  • Good networking skills
  • Excellent listening, trouble shooting, problem solving and analytical skills with ability to resolve conflict effectively
  • Strong organization, time management, and multi-tasking skills
  • Self-starter with ability to work independently with minimal supervision
9

Assistant Manager Customer Service Contact Center Resume Examples & Samples

  • To manage the day–to-day planning, operation and problem-solving of a team of 15 agents to meet with the required service level components, standards and sales targets
  • Manage inbound KPIS (Service Level, AHT, Occupancy etc.)
  • Ensure productivity parameter is maintained for the team on a daily basis/ Analysis of daily reports on productivity
  • Training and development of staff. Motivation, leadership for a team and developing future leaders. . Conducting performance appraisal for the team
  • Team Connect and engagement plans
10

Assistant Manager, Customer Service Resume Examples & Samples

  • Approximately 3- 5 years in the auto finance industry
  • Minimum 2 years of auto finance Supervisor experience
  • Previous training experience
  • Must have proven track record of understanding PNP and working efficiencies of a dialer department
  • Working knowledge of Outlook, Excel, Word and Power Point
  • Requires acceptable skill level of computer usage to utilize the funding processing system
11

Assistant Manager Customer Service Resume Examples & Samples

  • Manage orders offered via an online portal (aRP – RSP)
  • Monitor & control vendor invoices & sales invoices (to subs)
  • Coordinate the delivery & traffic process
  • Support team lead in identifying newtalent & manage on boarding
  • Improve existing processes and their conduct with the team leader
  • Consult set up of new processes, e.g. with launch of new concepts
  • Implement & integrate of global processes & tools on a market level
  • Issue comprehensive export documents (such as export declaration, certificate of origin etc.)
  • Ensure an in-time fulfillment of deliveries
  • Handle customer claims esp. of complex (e.g. gated & high volume) markets & costumers
  • Reconcile and control the balance of accounts, especially during year end procedure
  • Other duties as requested by your manager
  • Advanced skills in MS Office
  • Additional language is an advantage
  • SAP: Basic
  • Business education
  • Experience in international logistics
  • Experience in all customer service rel. aspects
  • Reliable & thorough in dealing with numbers
  • Team oriented and open minded
12

Assistant Manager Customer Service Resume Examples & Samples

  • Directly liaise with HBS distributor key contacts to provide service and support as well as communication and document exchange throughout the full sales order cycle
  • Coordinate order placement and consolidation with HBS distributors
  • Liaise with HBS Global operations team in the execution and communication of sales order cycle – order placement to fulfilment
  • Manage customer set up and master data maintenance
  • Manage customer invoicing and collections activity
  • Provide after sales support for warranty and returns
  • Support marketing sample ordering and customer marketing material delivery
  • Provide administrative support to the team to ensure efficient management and running of the function on a day to day level
  • Sales business acumen
  • Minimum 6 years’ customer service work experience
  • Good command of spoken and written English and Chinese (Mandarin, Cantonese)
  • Advanced Microsoft Office Skills (Outlook, Word, Excel, PowerPoint) and experience using SAP
  • Proven ability to develop long lasting relationships with key customers and work collaboratively with internal/external stakeholders
13

Customer Service Assistant Manager Resume Examples & Samples

  • Manage a team of 10 on day-to-day operations of call center and customer services counter of payment enquiries from customers
  • Identify enhancement opportunities and make improvements to these as needed, as well as getting involved in resolving customer issues
  • Educate and orient customers in company policies and procedures regards to mobile payment
  • Prepare monthly management reports and present to senior managements
  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Bachelor's degree holder with 4+ years of experience in Customer Service Centre environment, with at least 2 years in a managerial position
  • A good team player who must be able to work under minimal supervision
  • Strong communication in English and Chinese, both written and spoken
  • Experience in managing performance in a customer service center
14

Assistant Customer Service Manager Resume Examples & Samples

  • Drive process improvements for ACSP across East Asia
  • Effectively coach direct reports and support their development
  • EAS Survey Results for East Asia Operations team
15

Assistant Manager, Customer Service Resume Examples & Samples

  • Minimum four (4) years retail banking experience
  • Supervisory experience is an asset
  • Promotes cooperation and commitment with the team towards the attainment of common goals
  • Excellent interpersonal and organization skills
  • Proven experience in business development specific to marketing and sales
  • Provide support to the Manager, Retail Banking in the leadership and coaching to retail staff in the development of the Bank's retail book
  • Provide support to the Manager, Sales & Service to ensure the Branch's Strategic Plan is effectively communicated to the retail team
  • Communicate progress of branch goals and objectives
  • Assist to develop and maintain regular branch activities to ensure effective client contact
  • Implement programs and procedures to ensure the branch's retail administration is functioning effectively and complies with the applicable policies & regulatory requirements in all areas of retail banking and retail operations
  • Retail and grow client base through referrals
16

Customer Service Assistant Manager Resume Examples & Samples

  • Ensure that internal and external customers receive superior customer service assistance
  • Manage and supervise direct reports
  • Work with customers to resolve special order requirements
  • Work with CS Specialists to resolve escalated situations and troubleshooting
  • Liaison with internal departments on behalf of CS Specialists
  • Review vendor compliance issues and work with cross functional personnel to resolve
  • Complete performance appraisal process for direct reports
  • Serve as trainer for hourly, weekly or temporary personnel
  • Create and Generate Compass reports
  • Utilize reporting systems to generate, create and analyze data
  • Lead monthly customer sales calls, as needed
  • Work with customer finance on escalated credit issues, as needed
  • Participate as fill-in for manager, or director, in meetings, as needed
  • Participate in SAP testing as needed
  • Report on monthly scorecard deficiencies and gaps to management
  • Assist with new account setup, participate in testing as needed
  • Work with customer finance management on escalated credit issues
  • A minimum of three-five years in a team lead, supervisory role or equivalent, in a large volume, fast paced environment
  • Possess advanced computer skills, including advance MS Excel skills
  • Possess excellent oral and written communication skills
  • Proven experience in training methods
  • Proven experience in team building
  • Demonstrate excellent decision making abilities and require little supervision
  • Maintain a professional manner while handling difficult situations
  • Quickly address and resolve customer concerns
  • Create, Generate, and Analyze complex reports
  • Positive and Constructive
  • Questioning and Challenging
  • Accountable and Transparent
  • Proactive and “Can Do” Problem Solving
  • Process Focused
  • 2 year Degree or have completed 2 years of college with equivalent experience in managerial role
  • 3-5 years experience in a logistics and/or large volume, fast paced customer service environment
17

Assistant Customer Service Manager Resume Examples & Samples

  • Leads and manages total store Customer Service for the Division
  • Promotes Service First, Second to None culture with Division Staff and store associates
  • Direct and monitor store service performance utilizing measurement tools such as Customer SAT, service shops, etc
  • Create a Customer Service culture and environment
  • Provide coaching and training to improve store Customer Service performance
  • Create clear objectives with commitments accountability
  • Direct special service operations events, such as Service Challenge, area meetings, Store of the Year, etc
  • Communicates Customer expectations and opportunities
  • Create Division plan and metrics to exceed customer expectations
  • Responsible for Service content in Division monthly newsletter
  • Provides the communication interface between Boise Store Support and the Division
  • Participates in Division, Area and store meetings. Provides verbal and written communication to division and store personnel
  • Train and mentor
  • Plan and facilitate the ongoing development of Service Execution Managers, Retail Integrity Managers, Trainees, Store Service Operations Managers, Service Assistants and Scan Coordinators
  • Implement and measure the Company’s Core Values through team building, solid training programs and communication across all departments
  • Compliance and execution
  • Uphold the adherence to company policies and procedures
  • Cash management, Retail Integrity, State and Federal regulations
  • Oversee all Ads ensuring promotional information is supported at the Host pricing system as well as by the POS Systems
  • Partner with Loss Prevention to address and resolve operational violations and investigations
  • Partner with Execution Operations Managers and the Installation Services Teams to coordinate the installation of store systems equipment within the Division
  • Experience as a Store Director or Assistant Store Director is helpful
  • Financial acumen and analytical skills combined with an attention to detail
  • Possess a thorough knowledge of front-end work methods, fund handling and scanning procedures
  • Must have a good understanding of Company scanning and price maintenance support application systems and practices
  • Demonstrated excellent verbal and written communication skills to interface with personnel at all levels effectively. Must be able to communicate concepts, procedures, and systems needed clearly
  • Must have PC skills and desktop application (Word, Excel, PowerPoint) knowledge
  • Requires analytical ability
18

Customer Service Assistant Manager Resume Examples & Samples

  • Responsible to achieve the agreed service levels within their areas
  • Ensure a smooth operations of the customer service team
  • Direct the daily operations of the customer service team
  • Ensure that more complex customer issues are followed up and resolved in a timely manner/provide first line escalation support
  • Analyse relevant data to determine customer service outputs
  • Support the implementation of strategies to improve quality of service and productivity
  • Liaise with department management to support and implement growth strategies and changes
  • Respond to all reasonable requests from the Customer Service Manager
  • Responsible for the development of team members
  • Maintain an engaged team
  • Responsible for an effective recruitment and on-boarding
  • Proven experience in managing and leading a team
  • Flexible approach to working in a dynamic, complex and often hectic environment
  • Good organisational, analytical, problem solving and planning skills
  • Excellent written and verbal communication skills in the applicable language
  • Good understanding and knowledge of a wide range of Paddy Power Betfair products (e.g. sports, arcade, casino, poker)
  • Organisational, prioritisation and time management skills
  • Significant experience in a contact centre environment, preferably for an online gambling Company
  • Experience of using Microsoft Word, Excel and PowerPoint
  • Proven track record of making decisions and problem solving
  • Strong interest in sports, sports betting and gaming industry
  • A good understanding of social and digital media
19

Assistant Store Manager Customer Service Resume Examples & Samples

  • Assisting with recruiting, selecting, orienting, and training employees while monitoring and appraising their job results
  • Achieving all financial objectives, scheduling expenditures, analyzing variances, and initiating corrective actions as appropriate
  • Marketing merchandise by studying advertising, sales promotion, and display plans
  • Analyzing operating and financial statements for profitability ratios
  • Securing merchandise by implementing security systems and measures
  • Protecting Team Members and customers by providing a safe and clean store environment
  • Maintaining the stability and reputation of the store by complying with legal requirements
  • Maintaining operations by initiating, coordinating, and enforcing all program, operational, and personnel policies and procedures
  • 1-3 years experience in a Management/Supervisory role
  • Strong marketing and community outreach abilities
  • Strategic and tactical staff management skills
  • Ability to maintain a professional appearance and demeanor
  • Ability to pass a criminal background check and drug test
  • Valid driver's license and auto insurance, required
  • Background of accountability for meeting targets and metrics in a performance-driven environment, a plus
  • Knowledge of commonly pawned items such as tools, jewelry, firearms or electronics, a plus
  • Pawn experience, a plus
20

Assistant Customer Service Manager Resume Examples & Samples

  • Delivery on value & product mix
  • Deliver secondary sales targets for the assigned geography/zone and ensure the system for tracking the secondary sales (through retail contractors and DDC) is implemented
  • Delivery on distribution infrastructure
  • Ensure timely delivery of material (DOT) as per SLA (service level agreement) with complete responsibility of order processing (Order to delivery) in the geography/zone. Maintain the record
  • Delivery on productivity: Through team of MDOs, CROs & ROs
  • CSM is responsible for delivering business objectives through retail (colour guru) contractors (share gain at existing contractors and acquiring new contractors)
  • Ensure regular engagement with CG contractors, enrolment of new contractors, revival of inactive contractors etc. (Engagement – 50% of registered contractors buy worth 150 points minimum month on month from ANI)
  • Deliver Value per contractor target as per defined norm
  • Ensure timely communication about new products offerings and intervention to CG contractors
  • Ensure DDC productivity and PPS (Professional Painting Service) income growth as per norm / agreed in AOP
  • Delivery on people
  • S/He will be responsible for all for capability development of Market Development Officers (MDOs), Contractor Relationship Officers (CRO), Relationship Officers (ROs)
  • Processes Adherence
  • Maintain safety records of the geography/zone
  • Ensure 100% adherence to Sales CRM SMART & team (MDO, CRO, RO) performance review (Planning, Execution & Review)
21

Assistant Customer Service Manager Resume Examples & Samples

  • Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s 
  • Guiding Principles, Our Values, Vision and Count on Me behaviors 
  • Smiles and serves as a model for customer service and other vital behaviors and instills this value in all associates 
  • Manages the Front End during designated hours a minimum of three days a week per Standard Practice guidelines
  • Supervise the performance of all duties and responsibilities of all Front End Associates as it relates to our Count on me behaviors in the absence of the Customer Service Manager
  • Maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast and easy customer service while maintaining service standards 
  • Manages and achieves Food Lion service standards as delegated by the Customer Service Manager 
  • Train and develop Office Assistants and Cashiers 
  • Provides recognition of accomplishments and offers coaching when necessary as it relates to achieving customer satisfaction, cash control and office functions using the associate tracking forms 
  • Support the achievement of budgeted financial and operating results for the Front End 
  • Follows up on training necessary to comply with regulations and policy as noted in Company Policies and the Standard Practice Manual 
  • Ensures Front End schedules are written to provide extraordinary customer service at all times, especially during peak sales hours, break times, lunches, special events and holidays per standard practice guidelines 
  • Maintains a total understanding of Front End Standard Practices 
  • Ensures all store office functions are completed accurately and on time using the accounting packet and communicates all cash variances to the Customer Service Manager
  • Researches over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, reports updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary 
  • Understands and follows Food Safety and Workplace Safety policies and procedures 
  • Ensures that all advertising and sales promotion materials applicable to the Front End are properly utilized 
  • Observes and corrects all unsafe conditions that could cause associate or customer accidents (e.g. broken equipment or fixtures, cases stacked improperly, refrigeration cases leaking, etc.) 
  • Reports all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
  • Cooperates to the fullest extent with the Customer Service Manager in promoting increased sales and maintaining good associate relations within the store 
  • Ensuring compliance with local, state and federal regulations  Adhere to all company guidelines, policies and standard practices 
  • Ensures all Front End associates operate registers and serve customers in accordance with established policies and procedures 
  • Maintains proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions 
  • Maintains all register and Front End equipment and places service calls in an efficient manner which doesn’t stall the execution of delivering a fast and easy check out experience in the absence of the Customer Service Manager 
  • Successfully complete Computer Based Training (CBT) and Training Aid courses 
  • Must be able to meet the physical requirements of the position, with or without reasonable accommodations  Perform all other duties and projects as assigned
  • High school graduate or equivalent preferred 
  • Ability to lead and direct others 
  • Excellent interpersonal, organizational, communication and customer service skills 
  • Good understanding of store operations preferred 
22

Assistant Manager of Customer Service Resume Examples & Samples

  • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or exceed customers’ expectations
  • Manage work schedules to effectively maintain customer service standards and meet associates’ personal needs
  • Use good judgement in the delegation, assignment, and follow-up required for the efficient performance of the department
  • Attain departmental budgeted payroll, over/shorts, bad checks and supplies
  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary
  • Ensure department associates are properly trained by certified trainers
  • A high school graduate or equivalent preferred
  • Excellent interpersonal, organizational, communication, and customer service skills
  • Good understanding of store operations preferred
  • Ability to use technical information to solve problems
  • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
  • Lift and carry up to 15lbs occasionally
  • Meet established volume activity standards for the position
23

Customer Service Assistant Manager Resume Examples & Samples

  • Model "Customer 1st" behavior; deliver and encourage other associates to deliver excellent customer service
  • Guarantee customers receive fast and friendly checkout service by assisting them to the shortest line and unload purchases
  • Provide peer coaching for all cashiers following best practices
  • Maintain compliance with corporate policies, shrink control guidelines, checkstand maintenance/layout, safety guidelines/standards, and labor agreements
  • Respond to customer situations as a result of system problems and cashier needs, including performing cashier functions, when required (must be 19 years of age in Alaska to sell tobacco products)
  • Write the 15-minute chart and schedule, as directed by the manager
  • Audit and maintain Playland operational standards
  • Respond to verbal customer comments/complaints/requests
  • Audit, correct, and file daily/weekly time and attendance
  • High school diploma or general education degree (GED) plus a minimum of six months Fred Meyer Customer Service Relief Assistant Manager experience plus six months cashier experience and two-three years related retail experience; or combination of relevant education and experience
  • Minimum 18 years of age/19 years in Idaho/19 years in Alaska if selling tobacco
  • Ability to work weekends on a regular basis
  • Accuracy/attention to detail
  • Ability to organize/prioritize tasks/projects
  • Valid driver's license
  • Knowledge of Fred Meyer policies, procedures, and organizational structure
24

Hannaford To Go-assistant Manager of Customer Service Resume Examples & Samples

  • Manage the Hannaford To Go/Office/Front End/Service Center operations in accordance with established department standard practices
  • Manager customer’s on-line orders and associate work schedules to effectively maintain customer service standards and meet associates’ personal needs
  • Hire, train and develop associates to meet the departmental needs
  • Attain departmental budgeted payroll, over/short, bad checks and supplies
  • Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department
  • Supervise performance of all duties and responsibilities of all Hannaford To Go/Front End/Office/Service Center associates assigned
  • Provide feedback to store leadership on any Hannaford To Go operational or performance issues
  • Proactively partner with Department Managers to ensure fresh orders, particularly those with cut lists are handled properly
  • Assist customers picking up orders at the drive thru
  • Provide customers and associates with refunds, over-rings and other transactions requiring approvals or overrides
  • Supervise the effective operation of the office/service center/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions
  • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy
  • Assign fixed activities to Hannaford To Go/Office/Service Center/Front End associates during idle periods depending on the area being worked
  • Secure office/front end podium/registers at all times when leaving unattended; protect company assets at all times
  • Ensure that all of the various types of sales transactions and media accepted by the store are handled in strict accordance with established company policies and procedures including full compliance with any legal requirements
  • Assist in special projects and perform other functions as assigned by supervisor
25

Customer Service Assistant Manager Resume Examples & Samples

  • Bachelor’s Degree or 5+ years in Customer Service Supervisory or Management experience
  • 5 plus years’ relevant experience in Customer Service or Distribution Service Center within Oldcastle, with at least 3 years in Customer Service
  • Able to travel up to 10-15%, mostly on the East Coast
  • Strong knowledge of the Oldcastle Enclosure product line, processes and systems preferred or similar relevant industry experience
  • Demonstrated history delivering results in cross functional environments - ability to effectively communicate with manufacturing, distribution, and engineering departments in an effort to quickly find solutions and improve the customer experience
26

Assistant Customer Service Manager Resume Examples & Samples

  • Maintaining a regular presence on the malls and ensure all officers maintain correct discipline / conduct
  • Being constantly aware of staff’s current locations and that they are where they should be deployed for their shift
  • Ensure that all staff are polite and provide the best Customer Service skill levels at all times; being correctly turned out; motivated, professional and courteous at all times (submit uniform requests when required)
  • Safeguarding that all site officers (including Relief) hold a valid SIA Front Line Licence or a valid Licence Dispensation Notice (LDN) and that all staff using the CCTV System hold a valid SIA CCTV Licence or the appropriate LDN
  • Helping to train new staff and ensure that all ‘on site’ training has been completed (including relief officers) within the correct time frames
  • Making sure the site Assignment Instructions are current, signed by the staff and agreed with the client, Area Manager and all trained officers
  • Ensure that all fire alarm / panel training is conducted during a new officer’s 5-day site induction and ensure all complete the specific training matrix
  • Assist the CSM in ensuring that G4S Resources have the current & future rolling roster and ensure they are made aware of any shift changes in advance. ensuring all contractual hours are fulfilled
  • Arranging adequate cover to be provided for absences where necessary and in the absence of the ASM
  • Monitoring radio procedure and also ensure radios are logged in/out correctly
  • Monitor timekeeping, attendance etc. and escalate problems to CSM. Also advise the CSM of any disciplinary matters that require further attention
  • Recommending new procedures where necessary to ensure the continued smooth running of the Centre and Car Parks
  • Preparing statements & evidence for Security Officers' court appearances, as and when required
  • Reporting any centre equipment failures (i.e. lifts, escalators) to CSM/Centre Management
  • Assisting the CSM with the completion of Officer' return to work interviews after absence due to sickness & with the completion of exit interviews when officers submit resignations
  • Safeguarding that all car parks are manned at appropriate times and that all car parks are opened and closed at the correct times
  • Monitoring car parks on a daily basis and assist with issues/complaints from the general public
  • Being prepared to work occasional additional shifts and change shifts if and when necessary
  • Suggest ideas in order to improve the current level of service where necessary
  • In addition to these functions the Manager is required to undertake such other duties as may be reasonably required
27

Assistant Manager, Customer Service Resume Examples & Samples

  • Diploma/Degree in any discipline, preferably in Business or Supply Chain
  • 3-5 years’ relevant experience in an MNC environment preferred, with 1-2 years team management experience
  • Good working knowledge on the application of various Incoterms and export shipping requirements
  • Proficient in Business English language & Conversational Mandarin language
  • Proficiency in Japanese language preferred. Added language proficiency allows ease of communication with customers in the region
  • Experience with handling customers from multiple Asian nationalities highly desired
  • Excellent verbal communication skills, including active listening
  • Ability to work independently and a team player
  • Good Proficiency in Microsoft Word/Excel/Powerpoint required
  • Proficiency in Microsoft Visio highly desired
  • Proficiency in SAP SD module highly desired
  • Ad-hoc only
28

Assistant Manager Customer Service Resume Examples & Samples

  • Manage orders offered via an online portal (RSP)
  • Monitor and control vendor invoices and sales invoices to subsidiaries
  • Improve of existing processes and their conduct with the team leader
  • Consult set up of new processes e.g. with launch of new concepts
  • Issue comprehensive export documents (customs system DBH, CO, export declaration etc)
  • Handle customer claims esp of complex (e.g. gated & high volume) markets & costumers
  • Sales order processing in SAP-AFS (inventory control system)
  • Coordination with warehouse stock control in term of packing of goods
  • Support with stock depletion at our DCs
  • Support with facing in/facing out process for replacement articles
  • Other duties as requested by the manager
  • Advanced skills in MS office
  • English: fluent written & oral
  • Experience in international logistic
29

Assistant Manager, Customer Service Resume Examples & Samples

  • Provide accurate and timely insurance services to policy owners and agency force in customer support
  • Ensure minimum errors and omissions in documents submit to underwriting, claims and policy owner service
  • Communicate to agents and agency clerks on screening of documents submission
  • Provide good and courteous service to customers
  • Ensure expenses are properly authorized before payment and correctly charged out into appropriate account
  • Assist in controlling the management expenses versus budgeted amount
30

Assistant Manager, Customer Service Resume Examples & Samples

  • Supervise staff and activities of the in-bound call center, includes monitor live and/or recorded calls; review and grade calls; coach agents on how to improve quality of calls; recognize agents for high scores on calls; monitor quality and workflow
  • Answer customer questions regarding deposit products, time deposits, loans, ATM/Debit card transactions and OnLine Banking, IVR, etc
  • Respond to "escalated" calls from the customer service agents
  • Resolve customer requests and issues, initiate and send research requests, transfer telephone call to appropriate department or individual, initiate stop payments and enter in system, refund fees, order ATM/Debit Cards, initiate automatic transfers, initiate Reg E disputes, etc
  • Provide customer service support to branch staff as appropriate
  • Cross-sell bank products when appropriate during customer calls, may involve referring customers to other departments/divisions (loan, trust, FMIS, etc.)
  • Schedule staff as determined by the call volume
  • Plan and/or conduct staff meetings
  • Attend meetings with other departments as needed
  • Represent the Customer Service manager as needed
  • Ensure manuals and procedures are current
  • Document and report monthly call and agent statistics
  • Manage and document employee performance reviews
  • Document and deliver disciplinary actions as needed
31

Assistant Customer Service Manager Resume Examples & Samples

  • Manage a team of customer service representatives to provide professional advice and good customer service to customers
  • Direct the daily operations of the customer service team. Ensure the necessary resources and tools are available for quality customer service delivery
  • Adhere to operating guidelines, work within their delegated authorities and meet departmental SLA targets
  • Handle and follow up cases escalated by CSOs or sales team
  • Handle complicated / escalated, soft complaints and dissatisfaction from customers
  • Resolve the case straight away if it is within own authority or coordinate with relevant parties if it exceeds own authority level
  • Achieve team's KPI and drive for improvement
  • Involve in ad hoc tasks
32

Assistant Manager of Customer Service Trainee Resume Examples & Samples

  • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards
  • Foster a positive and inclusive environment to all associates
  • Assist in managing the Front End operations in accordance with established department standard practices
  • Assist in managing work schedules to effectively maintain customer service standards and meet associates’ personal needs
  • Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to train and develop associates to meet the departmental needs. Keep all yearly certification up to date
  • Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets
  • Supervise performance of all duties and responsibilities of all Front End associates
  • Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training
  • Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Front End Communication Board and Task Management
  • Observe and follow all company policies and established procedures
  • Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions
  • Secure office and front-end cash drawers at all times when leaving it unattended; protect company assets at all times
  • Have a total understanding of labor and productivity reports, scheduling, and ordering
  • Follow all Front End department standard practices to ensure efficient operations
  • Assist in conducting performance appraisals and service observations in accordance with company standards
  • Perform cashier and/or bagging functions, as needed
  • Perform service desk/kiosk and bookkeeper associate functions, as needed
  • Pull or push up to 75 lbs. on occasion
  • Stand 100% of the time with occasional walking short distances
  • 05/