Customer Services Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer services manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

B Turner

Bertrand

Turner

73089 Ines Corner

Dallas

+1 (555) 884 8671

73089 Ines Corner

Dallas

Phone

p +1 (555) 884 8671

Experience Experience

Houston, TX

Customer Services Manager

Houston, TX

Rodriguez-Grimes

Houston, TX

Customer Services Manager

Provide and manage all customer maintenance communication along with issue management and communication
Assists the Customer Service Manager in performing self audits (i.e. certifications)
Provides superior customer service. Handles customer service problems using established policies/procedures
Ensuring the Crime Prevention initiatives are managed and delivered to the relevant University groups, student and societies
Manage and refine the global services operating model, including frameworks, processes, standards, training, etc
Develop and build relationships with Sales, IBX Management, Operations and other cross-functional teams
Build, manage, coach, motivate and develop the department

San Francisco, CA

Global Customer Services Manager

San Francisco, CA

McKenzie, Lang and Brown

San Francisco, CA

Global Customer Services Manager

Develop, coach, train the team to improve overall effectiveness
Continuously challenge the status quo to improve, optimize, innovate processes and the way we work in order to become more robust and lean
Responsible for escalated customer interaction on customer problems, concerns and complaints. The team will manage day to day problems
Provide leadership to the team to meet business and team objectives and delight customers
Create and maintain total ownership of customer related issues, from cradle to grave, while promoting a sense of urgency
Ensure that all regions perform to the same standard
Promote initiative and ownership through active team member engagement in improvement projects and problem solving

present

Philadelphia, PA

Retail Customer Services Manager

Philadelphia, PA

Hegmann-Heathcote

present

Philadelphia, PA

Retail Customer Services Manager

present

Ensure a best in class customer service proposition is adhered to by ensuring targets are met, driving continuous improvement programmes, NPS scores/ customer satisfaction
Day to day performance management of the Retail Service Team to ensure consistently high performance and high levels of customer satisfaction and loyalty
Develop and maintain effective lines of communication with other business units, management and the team itself
Ongoing development of business performance measurements and benchmarking
Continuous improvement of the end-to- end service model and processes, using a combination of "Lean" and agile process improvement methodologies
Lead and manage a Retail Customer Service Team to deliver excellent customer service
Ongoing development of the overall multi-channel service model with an emphasis on technology-led channel innovation

Education Education

Bachelor’s Degree in Engineering

Howard University

Bachelor’s Degree in Engineering

Skills Skills

Calm and effective under pressure. Able to remain professional in high stress situations
Collaborative personality and able to build strong personal relationships
High levels of numeracy, accuracy and attention to detail as well as good grammatical and spelling skills
Highly organized, with attention to detail and a dedication to resolving issues
Knowledge of progress monitoring and reporting
Strong negotiating skills
Proficiency in Microsoft Word, Excel, Outlook, and Powerpoint
Strong communication & interpersonal skills
Good competence in English is essential
Be able to prioritise work & manage team objectives

Create a Resume in Minutes

15 Customer Services Manager resume templates

Read our complete resume writing guides

Customer Services Manager Resume Examples & Samples

Proven Leadership within a customer service led environment
Has dealt with inbound and outbound calls
Be able to prioritise work & manage team objectives
Be able to use Microsoft word & Excel

Customer Services Manager Resume Examples & Samples

Define and oversee the delivery of resourcing, processes and working practices and systems required to underpin the Centre
Support and coach team member
Develop and implement KPI's
Introduce customer surveys to improve service
Develop team by regular one to one
Recruit, manage, train and retain staff
Constantly monitor customer survey results to implement change
Take responsibility for Customer Management activities
Continuously monitor and improve processes within the Centre
Research, develop and implement KPI's
Day to day management of the Centre

Customer Services Manager Resume Examples & Samples

To manage and support the customer services team with the aim of delivering an exceptional customer service experience whilst also assisting with the maintenance and development of the website
To plan and develop integrated customer experience strategies to align with the company objective
Build Next Generation Customer Services Model for Europe
Experienced in the management of a field-based team
Knowledge of progress monitoring and reporting
Knowledge of recruiting, selecting and appraising staff
Having an analytical approach to problem solving
Outstanding written English and oral communication skills, with the ability to understand and respond to customer issues
High levels of numeracy, accuracy and attention to detail as well as good grammatical and spelling skills
A passion for our brand and understands retail and general consumer buying behaviour
Can prioritise their own workload and deliver to tight deadlines, whilst maintaining attention to detail

Customer Services Manager Resume Examples & Samples

Lead the transformation of the UK Customer Experience teams into a streamlined, customer focused organisation
Regular one to ones, team meetings and other management outcomes as required
Own the completion of development plans, appraisals, objectives and other management tasks for self and team
Build, manage, coach, motivate and develop the department
Define, implement and oversee the Customer Satisfaction programme
Take overall responsibility of all Customer Management activities for customers during the 'Ownership' and 'Retention' life cycle stages
Continuously monitor and improve processes within the department, identifying on-going opportunities for efficiency improvements
Constantly review & challenge transactions available for customer self-service via digital channels, ensuring the management of a pipeline of self-service development
Continuously monitor operational performance and customer expectations, identifying emerging trends
Maintain oversight of all arrears customers, ensuring compliance with company policies, regulation and key performance indicators
Manage and seek resolution of all customer complaints, ensuring compliance with company policies, regulation and key performance indicators
Act as lead subject matter expert with regards to compliance and assurance matters
Maintain close working relationship with the Legal & Compliance department to understand current and future compliance requirements
Take responsibility for reporting requirements in relation to compliance, including for external regulators

Customer Services Manager Resume Examples & Samples

Summary of role:*
Main responsibilities*
Facilitating on-going improvement in customer service across Financial Publishing titles. * Manage the day to day relationship with third party suppliers in the provision of customer service, ensuring KPIs are met and sustained. Managing the CS team in Manila supporting Investors Chronicle, ensuring that they are appropriately trained and familiar with the product to deal with customer questions, queries and complaints. Actively manage escalated enquiries and complaints. Work with stakeholders including the Head of Marketing and individual publishers to deliver on requirements; service, acquisition and retention. Ensuring alignment of strategy with CS capabilities and capacity. Continuously develop and update operational processes and procedures in line with the FT customer service strategy. Identifying themes and initiatives to improve service across all products Work with Dovetail and any other chosen third party to monitor, maintain and improve any services provided Work with CDS to ensure that we have clear agreement on service levels expected for our various products (turnaround times for complaints etc). Work with Marketing to identify ways in which CDS can potentially take on additional CS responsibilities for The Banker and fDI magazines. Actively work with the other members of the customer service management team to ensure consistency of service to our customers regardless of their product. Pro-actively develop and maintain effective training material. Support the Head of UK Customer Service on other tasks, as and when required
You'll bring to the role:* You’ll be able to build strong and lasting relationships within the business, with clients and vendors, adapting your style to suit the needs of the situation Experience of project work, both leading projects and contributing You’ll be self-motivated and driven by your next great idea on how to improve the customer’s experience

Customer Services Manager Resume Examples & Samples

Maintaining and improving cost effectiveness
Responsible for the accurate and timely management of all customer order transactions
Represent customer services function as an active member of the Senior Management Team
Relationship building with suppliers, customers, Credit Control and Inventory

Customer Services Manager Resume Examples & Samples

Heading up the customer services department with one direct report
Responsible for the customer services strategy including customer orders, complaints and enquiries
Responsible for the customer knowledge base on the Anya Hindmarch websites with regular reviews and updates
Weekly and monthly reporting on customer activity analysis
Main point of contact for any customer issues for online, store managers and the warehouse
Implementing new technologies alongside IT to standardise customer experience
Educating customers through self-service to minimise contact required
Implementing and managing global repairs policies/procedures
Taking responsibility for pro-actively processing online orders and customer verifications, including fraud checking
A minimum of 2 years’ experience managing a customer services team, preferably in luxury retail
A proven track record in increasing levels of customer satisfaction and resolving issues
The ability to engage with customers and provide an excellent level of service and support
Awareness of customer service resolution strategies
Experience of working in a retail environment would be beneficial
Exceptional communication and organisational skills
A proficient user of Microsoft Office
A positive, can-do attitude
Please confirm your current salary and salary expectations

Retail Customer Services Manager Resume Examples & Samples

Lead and manage a Retail Customer Service Team to deliver excellent customer service
Day to day performance management of the Retail Service Team to ensure consistently high performance and high levels of customer satisfaction and loyalty
Analysing call arrival patterns to ensure the service centre is appropriately staffed at all times to ensure SLAs are achieved
Identify main call drivers and identify process to streamline process to reduce same
Developing the capability of the service team through strong performance management and coaching, complimented by a structured training curriculum
Strengthen cross referral of customers to sales ensuring targets are met
Continuous improvement of the end-to- end service model and processes, using a combination of "Lean" and agile process improvement methodologies
Ensure a best in class customer service proposition is adhered to by ensuring targets are met, driving continuous improvement programmes, NPS scores/ customer satisfaction
Ongoing development of the overall multi-channel service model with an emphasis on technology-led channel innovation
Develop and maintain effective lines of communication with other business units, management and the team itself
Identify and drive projects and initiatives to improve customer experience
Ensure processes and procedures are kept up to date
The successful candidate will typically have 3-5 years' management experience within a similar environment
Performance managing and developing contact centre service team in a multi-channel environment
Leveraging emerging technologies to drive new and innovative ways of engaging with customers
Developing and implementing integrated multi-channel performance standards and reporting systems
Leading and developing high performance teams
End-to- end process improvement
Operational planning, capacity management and financial budgeting
QFA qualified and committed to further continuous development
Leadership and people management
Strong communication skills with an ability to deal with all levels in a confident and professional manner
Strong Customer centric focus
Must have a very flexible approach to work and be confident working in a fast moving, exciting and challenging environment
Operations efficiency and capacity management
Excellent attention to detail required
Technology literate
Creative Problem Solver
Role based in Dublin City Centre

Customer Services Manager Resume Examples & Samples

Acts as the Program Manager or Project Manager for client installation deals managing the expectation of the client and working with local operations to deliver the clients solution in agreed timescales to budget and exceeding the client’s expectations on management and communications
Work with Marketing to identify potential clients for case studies for Equinix
Prioritize, and execute on project activities with limited direction and support
Troubleshoot, document, escalate, and manage trouble resolution
Provide and manage all customer maintenance communication along with issue management and communication
Support development and rollout of new products, services and policies
Able to manage teams and coach other resources

Customer Services Manager Resume Examples & Samples

Financial Services and / or business process outsourcing industry experience (essential)
Experience of working in an arrears focussed environment (preferable)
Proven track record of working in a heavily regulated environment

National Customer Services Manager Resume Examples & Samples

Meet customer service expectations for modern trade and CSD customers, measured by KPIs like Fill Rates, OSA etc
Interface with manufacturing and supply chain teams to ensure availability of stocks for MT, CSD customers at optimized costs
Collaborate with customers to improve service levels and also resolve day to day supply or operational issues
Partner closely with CKAMs and RKAMs to maximize revenues and improve fill rates
Lead the implementation of CRS project and Central Order Processing (CoPC)
Lead OTIF (On Time in Full) improvement project
Drive MT Forecasting Accuracy for better service delivery

Customer Services Manager Resume Examples & Samples

Deliver a superior end-to-end customer service and experience to the HC customers, leveraging direct and indirect global HC service-related resources
Define the target customer service experience along every touch point with Barco/partners and translate into (continuous) improvement initiatives. Follow-up of the KPI’s to quickly identify changes in quality, cost or efficiency of the service organization and take ownership in pro-active and corrective actions
Manage and refine the global services operating model, including frameworks, processes, standards, training, etc
Manage the Escalated Service Team and the Nexxis Product Specialist. Coach the team to get to next level customer experience management
Define and lead initiatives for Serviceability, engage in PQM and other related improvement platforms/councils/projects
Align with the Service teams across Barco to share knowledge, find synergies and optimize processes
Understand the competitive environment in the service industry, industry trends and service benchmarks. Collect information on competitive service offerings and perform analysis to properly position Barco offerings to provide “best in class” service
Work closely with the VP Global HC Services to setup and operationalize new Services. Engage with other Service teams, Product Managers, Engineering, Sales, and other functional groups
Support the internal Barco Sales teams as they promote service offerings and work to increase service revenue. Provide sales training, assist with identifying the correct service models and offerings, provide support for preparation of quotations, (public) tenders, evaluate pricing and assist in negotiations upon request
Bachelor’s degree in a technical field or an equivalent combination of experience and education
Proven experience in customer service with an absolute minimum of 3-5 years in a leadership role
Excellent verbal and written communication skills in both Dutch and English
Good customer intimacy, listening skills and able to cope with stressful situations
Willingness to travel several times per year (short travel)
Excellent leadership and teamwork; demonstrated ability to motivate others, work as a team and take ownership where required
Knowledge of business principles and basic financial analysis
Knowledge of SAP or similar ERP systems and basic knowledge of Business Intelligence Reporting

Customer Services Manager Resume Examples & Samples

Support the Customer Service strategy for South Africa in your area of responsibility. This will require the provision of a detailed operational review of all processes, procedures, methods and tools to determine adequecy to meet the performance objectives of the department
Ensure all KPI’s such as Customer Service (OTIF) & financial metrics are monitored effectively and achieved
Manage your Customer Service team ensuring that the best talent is sourced, developed, managed and engaged leading to a highly motivated team environment that meets and exceeds business expectations
Take responsibility for operational management of Customer Services function with the expectation of driving efficiency
Take ownership and participate in projects to further improve the South African Stryker Customer Services function, resulting in increasing customer satisfaction, increasing efficiency, lower costs and optimized inventory levels
Implement and maintain a culture of Continuous Improvement of service provided to our customers
Build and maintain relationships with other Functions while driving leverage opportunities across the areas
Play an active role in the South African Operations team as we strive to implement a world class Customer Service Operation. Critical to this will be the identification of appropriate benchmarks and the sharing of best practice that drives efficiency and productivity
Provide business case and detailed cost justification to decision makers to obtain resources
Lead or participate in cross-functional projects
Ensure cross-departmental interaction and communication in achievement of the set objectives for the company
Ensure all Compliance, SOX, FCPA and Quality policies are implemented and applied in Customer Services function

Customer Services Manager Resume Examples & Samples

Increase NPS year on year. Increase promotors and decrease detractors through addressing customer needs efficiently and effectively
Be responsible for the final quality inspection of the property before it is handed over to the customer putting into place prior to the handover any remedial action that is required
Champion the customer throughout the business and be the first elevated point of contact once exchange has taken place if the customer once exchange has taken place
Visit customers in the field to understand their needs by building a professional relationship throughout their Redrow journey, offering guidance and assistance/rectification to matters raised. This will involve occasional evening/weekend working
Manage internal and external relations to ensure that customers are satisfied
Feedback patterns of design/specification issues and following instruction implement changes
Ensure accuracy of all customer details and all communication is correctly recorded on SBMS/Internal computer system
Manage and assume responsibility for the Customer welcome meeting and ensure that all relevant parties are able to attend, ensure these meetings are arranged at a convenient time for customers and follow the agenda set out in the customer services procedures, this will involve occasional evening/weekend working
Carry out the home preview in the customers new home, ensure that all relevant operating instructions and helpline numbers are provided to customers as part of this process
Instruct and liaise with the Maintenance Technicians, Sub-Contractors & Material Suppliers; Monitor the progress of remedial works
Ensure Maintenance Technicians diaries are fully utilized, with consideration to geographical benefits and restrictions
Understand Service Level Agreements and raise concerns to the HOCS were these to fall short
Build a thorough knowledge of Redrow house-types and construction processes
Have a knowledge of and ensure alignment with the structural warranty provider policies, Consumer Code, Redrow quality standards and customer charter
Be available to deal with the out of hours calls and direct them accordingly to bring the customers problem to a satisfactory conclusion
Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs. Ensure that poor performance is not tolerated and is remedied via support, training or disciplinary action as appropriate. Liaise with Head of Customer Services and Human Resources on all employment issues
Health and Safety - Keep appraised of Health and Safety updates and where necessary liaise with internal and external training providers to ensure the CS team is fully compliant. Ensure all works are carried out in accordance with specific risk assessments and method statements
Finances - Check and sign off invoices for suppliers and sub-contractors giving consideration to material supply chain difficulties, and failure in service level agreements. Authorise invoices for payment
Reporting - assist in the production of monthly board and Group CS Director reports

Customer Services Manager Resume Examples & Samples

Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers, driven by the promotion of integrated security solutions
South African security legislation
G4S Operational Policy and procedures
G4S HR Policy and procedures
Health and Safety legislation
Managing Professionally
Leading People
Managing Conflict
Communication skills (written and verbal)
Negotiation
Computer literacy
Basic financial skills
Risk identification
Driving change
Delivering objectives
Delivering strategy
Customer Thinking

Asisstant Customer Services Manager Resume Examples & Samples

Set targets for all other call center agents to meet up with
Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to
Understand all organization’s products, services, procedures and guidelines and communicate same to all team members
Prepare forecasts and budgets for the call center
Monitor all calls to ensure that due procedures and quality standards are strictly adhered to
Facilitate and organize training session for all agents and participate in recruitment of new call center agents
Conduct regular review of all call center agents performance and organize training sessions for under performers
Submit regular reports to management and seek new ideas and strategies to improve performance at the center
Keep up with trends and happenings in the industry and ensuring adherence to industry standards
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members
Accountable for Staff development and retention
Case Management including Soft complaint escalation etc. Close loop feedback
Experience in Insurance industry would be an advantage
Highly customer focused with a strong drive and enthusiasm to improve

Customer Services Manager Resume Examples & Samples

You will manage the customer services team of around 16 people, including phone, web and face-to-face, for the full range of Re services
You will manage the relationship with our clients and the Customer Services Group, to ensure we work in a collaborative partnership focused on delivering exceptional customer service
You will provide the wider business with direction on customer matters, utilising, the voice of the customer and data analysis to ensure we are focused on the needs of our customers
You will measure and maintain an improving trend of customer satisfaction KPIs. Using the power of the customers’ feedback to overcome business issues
Support the knowledge development of our customer services team with continuous on-going development and collaborating with the wider business to deliver seamless change
Implement and manage the business escalations processes to ensure customer issues are moved through the business quickly and accurately to deliver the right customer solutions
Use customer complaints data to identify root causes and implement streams of process / business changes to ensure the issues are not repeated
Develop a sales capability within the team to help develop and expand the business through selling value-add services and cross selling other services and products
Undertake analysis of sales by agent, service/product and customers in order to drive sales value and profitability
Prepare reports on sales activities above for the Business Development Director and the Business Development Board
Creat positive relationships through interactions with key stakeholders and departments across the business and externally
Ability to communicate with people in a friendly and courteous manner, establishing and maintaining effective working relationships with colleagues at all levels
Confident to work with the senior management teams to present, discuss and challenge ideas
Positive approach to change, implementing new initiatives/procedures and addressing any resistance encountered
Good organisational skills, including the ability to progress numerous initiatives and actions simultaneously, prioritise work under pressure and complete within deadlines
Flexible to travel to all divisional offices

Global Customer Services Manager Resume Examples & Samples

Deliver top class customer experience and make the customer service a competitive advantage by being the easiest to do business, whether making a purchase or dealing with aftersales issues, leading to increased customer loyalty
Identify what will delight our customers and continuously monitor our progress to achieving that goal
Create and maintain total ownership of customer related issues, from cradle to grave, while promoting a sense of urgency
Proactively communicate to customers with regards to our perceived quality and on-time delivery performance and our plans to improve and meet or exceed their goals
Efficiently manage the execution of our warranty policy and provide input as to how we can improve the customer experience
Be the voice of the customer in Turbocor so that the business does not lose focus on our customer needs
Create value for the customer by being there and making sure that they get order related information and technical support to ensure that their production is not disrupted and field units stay running
Provide leadership to the team to meet business and team objectives and delight customers
Develop, coach, train the team to improve overall effectiveness
Promote initiative and ownership through active team member engagement in improvement projects and problem solving
Continuously challenge the status quo to improve, optimize, innovate processes and the way we work in order to become more robust and lean
Maintain the department’s credibility and relationships with both internal and external customers through excellent service
Communicate effectively and maintain good relations with all business functions to ensure customer needs are met
Responsible for escalated customer interaction on customer problems, concerns and complaints. The team will manage day to day problems
Ensure that all regions perform to the same standard
Provide design recommendations to avoid field failures and improved product serviceability
Ensure the team supports customers with plant or field visits to help remedy challenging or epidemic issues
Actively participate in crisis teams during major quality problems
Coordinate across regions on non-conformities to expedite answers to customer questions and claims
Support customer change notifications and part approval processes for changes and/or new products/variants

Customer Services Manager Resume Examples & Samples

Manage the safety, financial outlook, environmental impact, risk, schedule, and quality areas of the operations and maintenance of service contracts, including monitoring Key Performance Indicators associated with the contracts
Maintain, establish, and grow key customer relationships
Conduct customer and site visits as needed to establish appropriate strategies and ensure expectations are being met
Review, prepare, and approve all proposals as necessary
Develop, mentor, and coach the customer experience team
Effective communication and active listening skills
Ability to travel up to 50%
Minimum of 5 years’ experience in wind and/or solar operations and maintenance customer service field
Minimum of 2 years’ supervisory experience
Current Driver's License
Ability to relocate to either San Antonio, TX or Minneapolis, MN

Customer Services Manager, Ireland Resume Examples & Samples

Drive and communicate the execution strategy for the managed services business in Ireland
Line management and professional development of the managed services delivery organization
Manage the services business to achieve annual budget targets
Ensure optimum customer service levels to the Ireland installed base
Engage directly with our customers to investigate and resolve customer issues
Ensure availability of trained and certified engineers and staff to perform managed services at customer sites
Lead the design and development initiatives of Managed Services portfolio relevant to the market needs in UK&I within specific industries
Support the Ireland Sales Director and sales team to develop and grow the managed services and on-site services business
As a member of the Ireland Operations management team engage in the development of a forward business strategy to develop and grow the solutions business. Lead and contribute to the Business Planning and Development Process
In partnership with the Service Sales team generate the annual sales budget submission
In partnership with Sales Director submit monthly sales forecast to Finance
Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed. The business reserves the right to make reasonable adjustments in line with business requirements
HNC/HND in Engineering or suitable equivalent preferred
Solid experience in Managed Services business area and proven track of team management
Previous customer service experience including relationship building, communication, influencing, negotiation, and customer service skills
Business management experience
Proven people management skills
Commercial and Financial awareness

Customer Services Manager Resume Examples & Samples

Driver’s License
PSIRA Grade B
Registered Security Service Provider
Minimum 3 years’ experience in security management
G4S Operational Policy and procedures G4S HR Policy and procedures
(written and verbal)

Customer Services Manager Resume Examples & Samples

Reporting to the General Manager this role is to ensure the Service Centre understands and satisfies its Customer requirements. The roles responsibility is to take the lead on the solution to a Customer issue from receipt to final resolution. The role is to ensure DX Delivers Great Customer service – Every time
Good understanding and knowledge surrounding the Customer experience
Experience of managing a target/KPI focused team
Strong communications skills both written and oral with good networking skills with the ability to create solid relationships internally and externally
Ability to identify problems and design deployable solutions
Proven people manager who displays strong leadership skills
Accurate, speedy computer/phone input skills with knowledge of Microsoft programmes

Customer Services Manager Resume Examples & Samples

Customer service meetings with individual schools and academies. This is an opportunity to discuss with the school/academy about its current usage of SIMS. To share key information and latest updates, ensuring communications are being received and services delivered
Working with the key stake holders within schools in an advisory role to maximise the utilisation of SIMS. This would include gaining an understanding of the schools objectives and sharing information on how SIMS can support school improvement
Sharing of customer knowledge with other Capita SIMS business areas
Recognising sales opportunities
To deliver presentations and updates
To plan and visit individual schools/academies in line with agreed KPIs
To escalate customer information and needs to team leader
To produce a monthly report to be sent to the team leader
To attend regular team meetings (these are commonly held in Northampton or Bedford offices)
To keep records of contact with customers
To maintain knowledge and understanding of key education reforms, SIMS and supporting services
Knowledge / experience of SIMS
Strong focus on quality of customer service
Ability to prepare and deliver presentations to groups ranging from 5 to 40 delegates
An understanding of the challenges schools and academies face
Experience of the education market
Confident user of Word and Excel