Executive Support Resume Samples

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AH
A Hammes
Alan
Hammes
2090 Kuhic Lodge
Houston
TX
+1 (555) 293 3487
2090 Kuhic Lodge
Houston
TX
Phone
p +1 (555) 293 3487
Experience Experience
Houston, TX
Executive Support Analyst
Houston, TX
Skiles, Schmitt and Hilll
Houston, TX
Executive Support Analyst
  • Recommend process improvements to enhance and improve service and overall performance
  • Coordinate movement of conference space and workstations to effectively manage space inventory on a daily basis
  • Work as a cooperative and collaborative member of a high performing team
  • Identify continuous improvement opportunities and discuss with the EA Team Lead to facilitate implementation
  • Provide off-hours support within a team rotation
  • Personal Workspace (reserve, cancel)
  • Pro-active, display initiative and work well under pressure
Los Angeles, CA
Executive Support Engineer
Los Angeles, CA
Mante, Block and Erdman
Los Angeles, CA
Executive Support Engineer
  • Understand network technologies and provide home and office network support
  • Assisting executives and their assistants with training on IT systems and other relevant technologies
  • Providing fast and accurate solutions to executive user issues, including: Phone, Email, Web, Desktop, Networking, applications etc
  • Providing direct end user support for various IT related issues
  • Liaising with the AV team to provide technical support for Audio Visual system including Video Conferencing and Telepresence
  • Performing day to day call monitoring and escalation, including procurement
  • Providing executive technical support for home visits, events and hands on desktop technical support within the business
present
Philadelphia, PA
Executive Support Specialist
Philadelphia, PA
Wiegand LLC
present
Philadelphia, PA
Executive Support Specialist
present
  • Performs Tier 1 ACD phone support to efficiently handle a portion of the team’s 10K+ calls per year
  • Performs all services with a very high level of attentiveness and customer focus
  • Assist in the management of Department intranet pages
  • Provide coverage for other members of the Department administrative staff
  • Assist the Executive Area for meeting preparation, catering management, clerical work
  • Complete any overflow work for the Commercial Bank, including entering Travel and Entertainment (T&E) expenses in SmartSpend
  • Prepare general correspondence, create Excel spreadsheets, and edit PowerPoint presentations
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
Florida International University
Bachelor’s Degree in Information Technology
Skills Skills
  • Highly professional phone and customer service skills
  • Make recommendations for policy and process improvement that will enable team to work more quickly and efficiently
  • Ability to quickly learn new technologies and serve as subject matter expert to up-skill / train other team members
  • Good experience with supporting Windows and Mac machines. High proficiency with supporting Mac desired
  • Good communication skills. Able to relay information to management and users in an appropriate manner
  • Knowledge of Microsoft Windows Server and Active Directory
  • Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally
  • Excellent documentation skills
  • Performs all services in accordance with documented standards with the utmost focus on quality and timeliness
  • Knowledge of ITIL standards
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15 Executive Support resume templates

1

Manager West Coast Executive Support Resume Examples & Samples

  • 5+ years in a supervisory role, preferably overseeing a team supporting C-Level executives
  • 10 years of progressive IT experience with at least 3 years providing executive/ C-Level support (Bachelor’s degree in Computer Science or equivalent work experience)
  • Microsoft MCSE and/or Dell certified a plus. Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android and Windows
  • In-depth knowledge of PC, home network multimedia and basic knowledge of Apple hardware
  • Able to work 24/7 to provide phone and in person support, travel as needed on a short notice and occasionally out of state
  • Demonstrated ability to diagnose, repair and solve for Desktops, network & telecom devices, mobile devices, printers software and hardware related problems
  • Working knowledge of Networks, Telecom, video conferencing and production/workflow processes
  • Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
  • Must demonstrate strong skills in the areas of analysis, organization and escalation
  • Takes accountability for action items and requests even though including with requests outside of his/her direct control, following up and leaving nothing to chance
  • Excellent, Customer-service skills, professional presence, and formal business attire are a must in this position due to exposure to senior-level executives
  • Strong interpersonal skills; must be able to work effectively as part of a project / program team and foster team cooperation
  • Passionate and self-driven about staying current with technology changes
  • Able to interact with other colleagues at all levels in the coordination of day-to-day activities
2

Executive Support Engineer Resume Examples & Samples

  • Championing and maintaining exceptionally high standards of executive support
  • Responding in an appropriate and timely manner to all executive calls received
  • Providing executive technical support for home visits, events and hands on desktop technical support within the business
  • Proactive management of potential executive requests and demands for new technology, working with the rest of IT to test, implement and deliver solutions in a timely and resilient manner
  • Providing fast and accurate solutions to executive user issues, including: Phone, Email, Web, Desktop, Networking, applications etc
  • Assisting executives and their assistants with training on IT systems and other relevant technologies
  • Liaising with the AV team to provide technical support for Audio Visual system including Video Conferencing and Telepresence
  • Performing day to day call monitoring and escalation, including procurement
  • Meeting and/or exceeding agreed SLA’s and KPI’s
  • Collaboration with local and global Service Desks, Outsourced 2nd level, Infrastructure, Services and applications teams across the global organisation
  • Reporting and data analytics as appropriate
  • A self-starter with strong customer service skills and a can do attitude
  • Flexibility around core hours and on call working as part of the team
  • Curious about keeping up to date with technological advances and recommending sensible IT solutions
  • Customer focus to ensure technical desktop solutions meets business needs, coupled with the ability to interact and work with people of all levels
  • Demonstrable excellent communication skills (both written & oral)
  • Ability to identify, recommend and introduce process improvements
  • Ability to prioritise and organise workload with demonstrated experience of working under pressure and to tight deadlines in a fast paced and changing environment
  • Demonstrable team player coupled with the ability to work autonomously
  • Experience and knowledge of the latest technology for both software and devices, especially those relating to mobility, productivity and entertainment across all platforms (i.e. Microsoft and Apple)
  • Practical experience of Networking, Telephony and Wireless products/solutions and how they can be implemented to solve business/customer problems
  • Ability to creatively apply technology and existing solutions to meet business requirements
  • Broad knowledge of Internet technologies and how they can be applied practically to solve business problems
  • Highly developed and demonstrable research skills
  • Imagination and confidence to identify, recommend and introduce process improvements
  • Relevant experience across multiple technical disciplines, such as design, infrastructure, implementation and support
  • Demonstrable operational and technical knowledge and experience of supporting
3

Executive Support / Mac Engineering Lead Resume Examples & Samples

  • Polished and can easily work with executives
  • Strong Communicator
  • Great verbal and written skills
  • Flexible
  • Have a real sense of urgency
  • High Energy
  • At least 5 years of Desktop support experience
  • Exec Support experience
  • Experience working with Mac images
  • MCSE and Apple Certs a plus
  • ITIL foundation certification or higher a plus
  • A+ certification also a plus
4

Executive Support Analyst Resume Examples & Samples

  • Technical Diploma
  • At least 5 years experience in Windows XP - desktop
  • At least 2 years experience in Windows server 2003 knowledge and Active Directory skills
  • At least 2 years experience in networking and networking architecture
  • At least 2 years experience in Microsoft office 2000 and 2003 and 2007
  • At least 1 year experience in application support methodology
  • At least 2 years experience in customer management and escalation
  • Certified in MCP in Windows XP
5

Executive Support Resume Examples & Samples

  • Performs Tier 1 and 2 ACD phone and Desk side support to efficiently handle a portion of the team’s 10K+ calls per year
  • Serve as a go to member of the team to resolve highly complex issues when Tier 1 support cannot resolve
  • Ability to quickly learn new technologies and serve as subject matter expert to up-skill / train other team members
  • Performs all services with a very high level of attentiveness and customer focus
  • Performs all services in accordance with documented standards with the utmost focus on quality and timeliness
  • Creates documented standards for team to follow to ensure all team members are aligned in support processes and technical abilities
  • Able to frequently interact and clearly communicate with all levels of Company leadership both written and verbally
  • Able to clearly define issues in the environment and take responsibility and accountability to see the issue through resolution and engage necessary parties to resolve
  • Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment with little to no direction from leaders
  • Looks for, identifies and raises awareness incident tends to the Executive Support Manager
  • Rapidly escalates problems to Executive Support Manager when required
  • Develops and follows Standard Operating Procedures
  • Mentors team members in technology and processes to ensure the team is acting as a Together Everyone Achieves More
  • Provides timely follow up and resolution to clients
  • Remains abreast of new technologies, resources and tools that can improve and expand the teams and one’s own technical, communication and customer service skills
  • Identifies innovative solutions and technologies which have a positive impact on the Executive community
  • Ability to travel domestically and internationally in support of senior executive meetings, events and field offices
  • 5+ years of IT experience with a strong background in Customer Service and End User Support
  • University / Bachelor’s Degree is recommended but not required
  • Working knowledge of Mac, Apple iOS and Android devices required
6

Executive Support Manager Resume Examples & Samples

  • Assist with day to day management of the onsite Multimedia Executive Support Service, its team and all associated resources
  • Assist with the management of Firm Leadership Multimedia events
  • Ensure that client complaints or feedback are dealt with efficiently and effectively, whilst ensuring the client is aware of all stages of progress
  • Understand the contractual obligations and requirements of Multimedia service contracts
  • Ensure all budgets are met and managed efficiently
  • To accurately and quickly diagnose and report problems and faults
  • Working with Systems Engineers to assist in the diagnosis and rectification of faults to ensure that all systems are fully functional and that equipment and system down time are kept to a minimum
  • To oversee the booking and allocation of equipment for events
  • To communicate daily with the Regional Operations Manager on requirements and the general status of jobs
  • To ensure all work is performed to Company standards and that quality techniques are practiced
  • To ensure that all jobs are run to provide a courteous, comprehensive and assistive service for all clients and their representatives
  • Manage and direct the relationship with business users and associated stakeholders including resolving escalated issues and provide contingency planning
  • Monitor event performance and review event producers to match resources and skills with demand
  • Provide remote support and vendor sourcing for regions where event producers are not available or required
  • Assist in regular reviews of Multimedias Operations vendors and ensure performance is objectively monitored against agreed key performance indicators
  • Ensure that standards and operational procedures are maintained and enhanced where possible
  • To work in compliance with the Companys safety manual with safety of self and others in mind at all times
  • Other duties as required or assigned by company management
  • A strong underpinning knowledge of multimedia technologies including Video Conferencing and other Audio Visual Systems
  • Experience in management of Outsourced Services
  • Experience in managing and coordinating internal Firm events and familiar in the use of video switching, camera controls and sound desks
  • Knowledge of touch screen and web-based programming and control technology
  • Experience in IP based video conferencing systems
  • Be organised and flexible with the ability to approach different types of tasks during the working day
  • Being able to prioritise and work under pressure is essential
  • Capable of good communication skills both verbal and written. Able to communicate at all levels within an organisation
  • Be competent to a high level of computer literacy
  • Be able to work as an integral part of a team
  • Be able to work on own initiative and accept accountability
  • Be able to work to the highest quality standards with attention to detail
  • Represent the company in a professional manner on its customers? sites
  • Superior customer service skills to deal with both internal and external customers
  • Have a strong service ethic of delivery of a quality solution where second best is not good enough
7

Executive Support Analyst Resume Examples & Samples

  • Major in Computer Science or other applicable technical degree
  • Experience in troubleshooting Windows 7, Mac OSX, and IOS
  • Strong analytical, problem solving, and organizational skills
  • Must be have experience providing “White Glove” customer service
  • The passion to learn and grow
  • Willingness to take initiative and to follow through on projects; ability to work with little direction
  • Knowledge of network technologies involving Local Area Networks, Home Networks, and VPNs
  • Align with company standards and procedures to ensure continuity across all IT functions
8

Senior Manager, Desktop / Executive Support Resume Examples & Samples

  • Lead Desktop and Executive Support team in San Francisco, Toronto and Montreal
  • Lead Sephora Corporate projects related to Desktop and Executive Support
  • Closely manage the Desktop Support budget and provide weekly and monthly reviews and reports on status
  • Closely manage the Desktop Support ticket queue in Service Now, ensuring SLA targets are met successfully
  • Facilitate daily, weekly and monthly meetings for Operations, Change Management, Problem Management and Post Incident Reviews
  • Provide backup support for Manager of Sephora’s 2nd Level Retail Support team and the Sr. Manager of IT Service Management
  • Manage strategic vendor partners providing services for Sephora’s Corporate offices
  • Demonstrate solid knowledge of use and administration of Service Now
  • 5-7+ years of IT Operations Management experience
  • Demonstrated experience in successfully leading technical teams
  • Demonstrated experience in cross departmental management, teamwork, and execution
  • Track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams to build and enhance ITSM applications
  • Must be process oriented and can plan, design, implement process across cross functional teams
  • Must be able to resolve and apply resolutions to address complex business challenges utilizing people, process, and technology
9

Executive Support Technical Lead Resume Examples & Samples

  • Significant experience in a supervisory role, preferably overseeing a team supporting executives
  • A significant number of years of progressive IT experience with at least 3 years providing executive or equivalent work experience)
  • Microsoft MCSE and/or Dell certified a plus. Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android
  • And Windows
  • In-depth knowledge of PC, home network multimedia and basic knowledge of Apple hardware
  • Experience supporting desktop, Mac, tablet, smartphone, network and telecom hardware
  • Able to work 24/7 to provide phone and in person support, travel as needed on a short notice and occasionally out of state
  • Demonstrated ability to diagnose, repair and solve for Desktops, network & telecom devices, mobile devices, printers software and hardware
  • Related problems
  • Working knowledge of Networks, Telecom, video conferencing and production/workflow processes
  • Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
  • Must demonstrate strong skills in the areas of analysis, organization and escalation
  • Excellent communication skills. Able to clearly & succinctly communicate actions and/or next steps
  • Highly customer focused and very responsive. Listens, understands and acts
  • Takes accountability for action items and requests, including requests outside of his/her direct control, following up on those requests, leaving nothing to chance
  • Excellent customer-service skills and professional presence
  • Able to effectively communicate technical information to technical and non-technical personnel
  • Strong interpersonal skills; must be able to work effectively as part of a project / program team and foster team cooperation
  • Passionate and self-driven about staying current with technology changes
  • Able to interact with other colleagues at all levels in the coordination of day-to-day activities
10

Senior Systems Specialist, Executive Support Resume Examples & Samples

  • 3+ years of progressive IT experience with at least 1 year providing executive/ C-Level support
  • Bachelor’s or Associates degree in Computer Science or Information Systems or equivalent work experience
  • Advanced knowledge of Office productivity software, Outlook, Active Directory, iOS, Android and Windows
  • In-depth proficiency with Windows and Mac operation systems, home network, and multimedia as well as train clients on how to use them
  • Experience supporting desktop, Mac, tablet, smartphone, network and telecom hardware
  • Business-formal attire required
  • Must be able to lift 50lbs
  • Microsoft MCSE and/or Dell certified a plus
  • Demonstrate strong skills in the areas of analysis, organization and escalation
  • Excellent communication skills. Able to clearly & succinctly communicate actions and/or next steps
  • Highly customer focused and very responsive. Listens, understands and acts
  • Excellent, Customer-service skills, professional presence
  • Able to effectively communicate technical information to technical and non-technical personnel
  • Customer-service skills are a must in this position due to exposure to senior-level executives
11

Administrative Services & Executive Support Resume Examples & Samples

  • Manage various H&WS functions at EY sites, providing consistent, quality, and cost-effective services. Apply leading knowledge to protect the firm's assets and image, by maintaining a safe, functional and productive work environment
  • Perform specialized tasks as required (e.g., helping H&WS, box moves, external messenger services, record keeping, binding, faxing, photocopying, ordering business cards, books and periodicals)
  • Receive and track H&WS work order requests. Dispatch work orders to maintenance staff
  • Gain an understanding of daily work routines and procedures such as mail, filing, supplies, etc
  • Understand and operate local office equipment, including audio and visual equipment and inventory
  • Set-up and prepare in-office hoteling workspaces and meeting spaces (audio and visual equipment for meetings, food and beverages, etc.)
  • Coordinate video teleconferences by reserving the equipment and space needed, and confirming peripheral equipment is compatible with all sites, and is operational prior to meeting start time
  • Help with other facilities and hospitality functions as necessary
  • Operate within established procedures and standards
  • Recommend ways to improve processes and better manage expenses
  • May coordinate activities of office, hospitality, meeting and hoteling staff
  • Strong communication and customer service skills
  • Ability to manage multiple tasks in a fast-paced environment
  • In-depth knowledge of systems, tools and procedures related to office maintenance, hospitality, meeting and in-office hoteling services
  • Ability to learn and use EY Reserve and EY Workplace system tools
  • Knowledge of Microsoft Office
  • A minimum of 1-3 years related experience
  • High School diploma, or equivalent experience
12

Administrative Services & Executive Support Resume Examples & Samples

  • Identify the viable options, using all the salient facts available
  • Uses good judgment and experience in applying concepts and guideline
  • With leadership input, effectively prioritizes assignments
  • Proactively seek, leverage and share knowledge with colleagues
  • Effectively manage conflicting priorities, organize workflow, and team with colleagues to accomplish tasks and balance
  • 3 months’ cumulative work experience including internship or community engagement
13

Executive Support Engineer Resume Examples & Samples

  • Provide timely and effective 2nd level support for incident resolution and request fulfillment for ANZ Bank VIP end users, in line with agreed business expectations and SLAs
  • Mentor, support and report on executive support team resources
  • Prior experience working with high demand or VIP users to resolve incidents and work requests within agreed Service Level Agreements
  • Strong IT analysis / diagnosis / resolution techniques to enable quick and effective resolution of incidents, work requests and problem records
  • Outstanding customer service and people skills
  • Windows 7 technical skills
  • Corporate experience
  • IOS and Android experience
  • Provide support on new technical projects, desktop, mobile devices, and video conferencing
14

Executive Support Specialist Resume Examples & Samples

  • Performs Tier 1 ACD phone support to efficiently handle a portion of the team’s 10K+ calls per year
  • Participates in a 24x7 on-call rotations with stringent SLA’s for afterhours service levels as required including weekends and holidays
  • Able to properly represent Global IT in a responsive, patient, and professional manner when clients may be frustrated, confrontational, and up against deadlines
  • Provides flexible solutions and work-a-rounds as required to meet the needs of a dynamic environment
  • Effectively prioritize and troubleshoot incidents in a fast paced, high stress environment
  • Looks for, identifies, and raises awareness incident tends to the Executive Support Manager
  • Rapidly escalates problems to senior members of the Executive Support Team when required
  • Follows Standard Operating Procedures
  • Provides timely follow up to clients
  • Remains abreast of new technology, resources, and tools that can improve and expand the teams and one’s own technical, communication, and customer service skills
  • Able to travel both domestically and internationally in support of senior executive meetings, events, and field offices
  • Extensive working knowledge of Microsoft Outlook required
15

Executive Support Resume Examples & Samples

  • Assist Executive(s) with managing the budget for the department, including preparing and processing invoices and expense reports
  • Responsible for general administrative support to the department, including answering phones and other communications, representing executive when needed and working closely with direct reports of the executive to help them when necessary
  • Coordinate communications and meeting efforts with other senior level executives. Work closely with affiliated senior level executives and their assistants
  • Represent the Executive(s) and his/her office at all times
  • Responsible for managing global communication efforts from the Americas Region including coordination of schedules and the distribution of materials/messaging
  • Primary contact for Board members, escalated consumer issues and also manages all face to face time for president within the business as needed
  • Proficient user of Microsoft office programs and Outlook
  • 3-5 years of experience supporting senior levels executives
  • A proven record of success working in a fast moving, quick changing environment
  • Organizational ability in the context of calendar management
  • Highly professional phone and customer service skills
16

International Executive Support Assistant Resume Examples & Samples

  • Ability to work in a highly demanding front line customer service environment
  • Ability to work in a flexible manner as a team player supporting colleagues and line manager
  • Ability to remain calm under pressure and not be knocked off balance by the unexpected
17

IT Lead Executive Support Resume Examples & Samples

  • In this role, you will
  • Lead Client Services Executive Support, acting as single point of contact and providing technical leadership and counsel to the executive team
  • Formulate plans and provide technical support for executive meetings and events
  • Act as client services focal point for the location
  • Manage 3rd Party service team to ensure service levels are maintained and business needs are being met
  • Partner with L1 Help Desk, Client Engineering, Client Innovations, Client Programs, Security and other IT teams on new technology introduction projects to ensure the executive support team is prepared to install and support the new standards and to ensure no disruption to the executive team during deployment
  • Monitor and maintain the approved list of eligible executives (VIPs) and ensure accurate billing of service charges
  • Ensure all business policies and standards related to client services, client hardware and client software are being met
  • In addition to PC support, will provide full scope of services for telepresence, mobile, and other key end-user technologies
  • Keep abreast of new and emerging client technologies and help determine if / how they can be adopted to add business value for the executives
  • Travel as required in support of executive leadership meetings and events
  • Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college
  • Strong experience in information technology infrastructure and operations management
  • Experience in working with (PC) client technologies, including common hardware and software products
  • Experience in interacting / supporting executive level management
  • Fluent English communication both verbal and written
  • Demonstrated ability to work with global teams
  • Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
  • Demonstrated customer focus – evaluates decisions through the eyes of the customer
  • Builds strong customer relationships and creates processes with customer viewpoint
  • Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions
  • Anticipates obstacles and develops plans to resolve
  • Broad understanding of IT Infrastructure and support processes
  • Experience managing 3rd party service providers
  • Microsoft Windows certification
  • Apple Mac and iOS expertise
  • Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
  • Change oriented – actively generates process improvements
  • Supports and drives change, and confronts difficult circumstances in creative ways
  • Lean Six Sigma experience
  • ITIL Foundations certification
18

Business Manager / Executive Support Resume Examples & Samples

  • Develops meeting materials and articles for internal and external engagements, that effectively communicates the key points required by the group CISO
  • Filters and actions incoming correspondence to support executive priorities
  • Coordinates and prepares interviews and media engagements and prepares speeches, speaker notes and other materials to ensure the CISO is fully briefed ahead of these
  • Monitors media/news (internal and external) to help the Executive keep up to date on bank and industry events
  • Handles data, manipulating it into a format for ease of use in presentations and decision making
  • Carries out research and analysis, developing proposals to facilitate strategic decision making
  • Works closely with different departments and business areas within the Bank, establishing and maintaining open communication
  • Coordinates ad hoc tasks and regional/global projects to ensure timely progress and accurate updates
  • Some experience (or comparable track record) in project management or process management or assistance to senior management in Deutsche Bank, preferably having undertaken an international assignment
  • Good understanding of how to process internet research and basic experience of working with databases
  • Excellent knowledge of Deutsche bank organization as well as of the global economy and financial markets
  • Good analytical writing skills, with attention to detail
  • Good collaboration skills and experience of networking
  • Excellent communication skills, fluent in English. German proficiency desirable
  • Ability to drive assignments autonomously and interact self-confidently with senior management, showing persistence
  • Ability to work in a fast paced environment and share and receive information, knowledge and expertise within the team environment
  • Demonstrated flexibility in handling multiple tasks, showing good organizational skills and the ability to prioritize workflow
  • High regard for confidentiality
  • Degree from an accredited college or university (equivalent Diploma or work experience)
19

Desktop Executive Support Analyst Resume Examples & Samples

  • Significant experience providing exemplary support for Corporate Executives and their staff
  • Outstanding analytical and problem solving and troubleshooting skills
  • Knowledge of LM Space Systems Company
  • Outstanding customer service skills and commitment to customer service
  • Significant experience interfacing with customers, IT management, and vendors; effectively representing the IT support organization
  • Ability to work a flexible work schedule as needed and support 24/7 on call schedule
  • Audio/visual systems, such as projectors and teleconferencing equipment, and conference room support
20

Assistant Executive Support Resume Examples & Samples

  • Set up internal and external meetings, conference calls
  • May assist with Calendar management
  • Travel coordination (domestic and international air, hotel, car)
  • Time and Expense Reporting and Reconciliation
  • Other ad hoc support needs; Document support, Facility services, e.g. backup receptionist, liaison with Group IT to assist executive in
  • Resolving client PC & phone issues
  • Minimum 3 Years of Experience
  • Experience with MS Office
  • Strong organizational skills required; including good time management skills with attention to detail
  • Ability to interact with all levels of management, business leaders and technology stakeholders
  • Motivated team player, reliable self-starter; proactive approach
  • Successful track record of managing competing priorities effectively
21

Assistant / Executive Support Resume Examples & Samples

  • Set up internal meetings
  • Set up external meetings
  • Set up conference calls
  • Set up video-conferences
  • Send reminders
  • Document minutes of meetings
  • Technical Support (includes resolving client PC & phone issues, GPS, Sourcing, Intranet/Internet research, ITICS testing
  • May support Facility services, e.g. backup receptionist, other
  • Must have experience with Project Management Tools like and MS Office
  • Strong organizational skills required; including good time management skills
  • Excellent communication skills (both written and oral)
  • Ability and comfort interacting with all levels of management, business leaders and technology stakeholders
  • Motivated, reliable self-starter; proactive approach
  • Team player with a positive attitude
  • 0-2 years experience in a related role
  • Demonstrated general knowledge of individual functional area
  • Experience completing day to day tasks and project activities with minimal supervision
  • Ability to resolve issues and propose solutions in functional area
  • Demonstrated ability to create and meet deliverables in individual functional area
22

Executive Support Analyst Oceo Resume Examples & Samples

  • Coordinate, manage, and execute projects, track progress, revise deadlines and ensure they meet changing needs and requirements
  • Minimum 2 years Executive IT Support experience
  • Experience in providing support in a high pressure, demanding environment
  • Strong working knowledge in desktops (Win7 and Mac OSX), tablets, and mobile (iOS, Android, and Windows Mobile)
  • Strong working knowledge of Cisco WebEx and audio/visual technologies
  • Must have excellent presentation and communication skills, must be friendly, professional, and articulate
  • Experience in onboarding, training, and mentoring new teammates
23

IT Executive Support Specialist Resume Examples & Samples

  • Windows 7, Windows 10
  • Active Directory
  • TCP/IP networking
  • Tablet Technologies
  • Smartphone technologies
  • Microsoft Office proficiency
  • Messaging technologies including but not limited to Exchange and SMTP
  • Wireless technologies
  • VPN technologies
  • PC Security
  • Web Technologies
  • Video Conferencing
  • Home Network design, implementation, and support
24

Executive Support Assistance Resume Examples & Samples

  • Examples of specialized experience include
  • Independently applying and implementing administrative and clerical operations and procedures including, but not limited to, implementing clerical procedures among other clerical staff, correspondence formatting, screening visitors and telephone calls to the managers, arranging conferences, keeping the supervisors' calendars, scheduling appointments and meetings, and independently integrating software such as spreadsheets, databases, and word processing
  • Managing office operations and interpersonal skills required to do so
  • Coordinating with staff members, administrative and/or clerical support to implement office procedures throughout an organization
  • Applying a basic foundation of administrative support concepts, principles, and practices to perform duties; and
  • Recommending process changes and/or restructuring of the processes or methods for carrying out support operations that enhance organizational efficiency
25

Executive Support Assistant Resume Examples & Samples

  • Managing administrative and office operations
  • Reviewing outgoing correspondence for proper grammar and compliance with established policy
  • Planning and organizing priorities to manage office workload
  • Monitoring and tracking document flow within the office
  • Coordinating travel arrangements and preparing travel vouchers
  • Coordinating conferences and/or meetings
  • Screening and handling telephone calls and high level visitors
  • Locating and summarizing information to be used for reports; maintaining an events and supervisor's calendar; and/or
  • Independently integrating computer software to generate office products (spreadsheets, reports, documents and forms)
26

Executive Support / PA Resume Examples & Samples

  • Must have 3-5 years’ experience
  • Must have previous experience working as a PA for Executive Directors or equivalent
  • Proven ability to handle sensitive and confidential information on behalf of the Directors with complete discretion
  • Experience of successfully dealing with stakeholders at the most senior level (eg customers, suppliers, shareholders
  • Must be flexible and happy with change
  • IT literate with keyboard skills. Experienced in relevant IT applications e.g. Microsoft Outlook and Office 2007
  • High level of numeracy and good analytical/data manipulation skills
  • Demonstrates effective negotiating and influencing skills
27

TOP Secret Cleared A / V Executive Support Resume Examples & Samples

  • Skills may include: in-room audio operator, running of cables, front-of-house and monitor control, backline, stage lines (bands, etc.), rigging audio systems, placing lavaliere microphones on speakers and/or performers, microphone-running, management of wireless-microphone frequencies and other duties assigned
  • Experienced with digital/analog mixing consoles, wireless microphone units, parametric equalizers, audio recording devices and send/receive audio feeds for outside sources
  • Must be able to construct and dismantle projection screens as well as video monitor stands. Route video signals to recording hardware, projectors, LCDs and various other mediums
  • Experienced with the setup, wiring and timing of the video systems. The Video Technician also color-match and shade cameras. Familiar with the operation of professional media playback systems, with a complete understanding of Video Teleconferencing systems, Playback Pro and other digital playback systems. Are also proficient in the setup and operation of switchers, such as the Barco, Folsom Screen Pro, and Analog Way
  • Minimum of 4 years of AV/VTC experience
  • Excellent knowledge of A/V equipment functions and usage
  • Excellent computer skills with knowledge of Mac & PC operating systems
  • Excellent skills in PowerPoint and Keynote programs
  • Excellent communication skills with an ability to give instructions about operating A/V equipment
  • Ability to plan and manage work responsibilities under time constraints, without direct supervision
28

Senior Level Executive Support Specialist Resume Examples & Samples

  • Ten (10) years of specialized administrative support experience supporting senior level DoD level officials in the preparation, crafting, and editing executive-level and technical correspondence, summaries, guidance and other documents
  • Must be proficient using the MS Office Suite of applications such as MS Word, Excel, PowerPoint, MS Project, and Access
  • Must be familiar with government DTS
  • Must be familiar with government time keeping processes
  • Bachelor’s degree preferred
  • 10 years administrative experience
  • Expert MS Office Skills
  • Expert knowledge of DoD processes and terminology
29

Regional Executive Support Resume Examples & Samples

  • Coordinating Regional updates and performance reporting
  • Assisting the Regional Executive Retail in investigating customer and operational escalations
  • Ensuring risk and compliance processes are upheld across the Region
  • Acting as a liaison point between the Region and Support Areas around policy and procedural inquiries
  • Assisting with the recruitment, succession planning and people management of employees
30

Executive Support Specialist Resume Examples & Samples

  • Has the discretion of moving or cancelling meetings on behalf of the individual/s supported
  • Plays a leadership role in organizing events, including coordination of activities between institutions
  • Takes initiative on creating original letters on behalf of individual/s supported for review/edit
  • May be responsible for compiling budgeting information and providing account reporting/analysis for the department
  • Develop/design/update FMRE website, contacts lists, presentations, real estate documents and organization charts
  • Understands the Institutes policies and procedures and teaches others through the modeling of their behavior
  • Other FMRE tasks and duties as assigned
31

Senior Manager, Desktop / Executive Support Resume Examples & Samples

  • Facilitate daily and weekly Desktop Support team meetings
  • Hold weekly 1:1 meetings with Desktop Support team members, to provide guidance and direction for each individual and review their performance
  • Provide backup support for Sr. Manager of Sephora’s 2nd Level Retail Support team and the Sr. Manager of IT Service Management
  • Manage strategic vendor partners providing services for Sephora’s Corporate offices, and hold vendors to their contractual agreements
  • Minimum 5-7+ years of recent IT Operations Management experience, in a medium to large IT organization
  • Demonstrated recent experience in successfully leading technical teams, preferably composed of 10 or more team members
  • Demonstrated recent experience in cross departmental management, teamwork, and execution
  • Recent track record of successfully working with cross-functional teams – business users, project managers, architecture, QA, release, and engineering teams to build and enhance ITSM applications
32

Executive Support Specialist Resume Examples & Samples

  • Provides knowledgeable and skilled administrative support to the Department Chair and Department Business Office. Duties include
  • Bachelor's degree or equivalent experience or training required. College level course work highly desirable
  • 2-3 years experience in an office setting required, preferably supporting a senior executive or professional group
  • Experience working in an academic medical/scientific research setting or comparable technology-oriented business environment is highly preferred
  • Excellent English language reading, writing, and speaking skills required
  • Demonstrated ability to draft reports, correspondence and other administrative documents as needed
  • Demonstrated ability to organize meetings and carry out complex scheduling required
  • Proactive, detail orientated skill set required
33

Specialist, Executive Support Resume Examples & Samples

  • Provide desk-side support for company provided computer equipment at home or offsite locations
  • Install, configure and troubleshoot desktops, laptops, telephony, mobile and other related desktop technology devices
  • Liaise with other internal teams to resolve non end-user services problems (e.g. access administration, network, application support, etc.)
  • Document and maintain records in the issue management system for all calls done for executives
  • Provide a monthly travel report for all offsite visits including home visits
  • Maintain a webcast schedule with weekly reporting
  • Provide offsite support of meetings in third party meeting facilities that would include items such as projector setup, conference phone setup and sound system support
  • Liaise with third-party facility support staff to resolve issues as required
  • Five or more years of progressive support in infrastructure operations including a minimum of two years
  • Experience supporting senior executives in a large corporate environment
  • Computer science degree or a technical college diploma
  • ITIL Foundation certification is preferred
  • Possess a valid driver’s licence and a clean driving record and will require a vehicle
  • Able to deliver strong technical knowledge of infrastructure operations with specific knowledge of hardware and operating systems, Microsoft productivity software, mobile devices and desktop management software
  • Ability to work under tight deadlines and deal with extended periods of stress and demand
  • Ability to work effectively with various sizes of highly focused and geographically dispersed team
34

Executive Support Specialist Resume Examples & Samples

  • 2+ years troubleshooting MAC & PC computers
  • 1+ years in executive support role or high level of customer service role
  • 2+ years troubleshootng additional Apple products such as iphone, ipad, ipod, etc
  • Rapid response and ownership of issues and requests reported by customers via telephone, email or support ticket
  • Document and report on all work performed on behalf of customers
  • Acquire, stage, and deploy computers, printers, software, and peripherals
  • Maintain accurate inventory and support records
  • Work with service providers to expedite and resolve issues impacting productivity
  • Produce verbal and written status reports with emphasis on high-profile issues
  • Adhere to company and business unit policies and standards
  • Establish and maintain relationships with service providers, manufacturers, resellers and contractors
  • Exercise discretion as appropriate
  • Proactively monitor, assess and address support requirements
  • Create system and support documentation as required
35

Executive Support Specialist Resume Examples & Samples

  • Screen telephone calls and receive visitors; resolves routine and some complex inquiries
  • Schedule and maintain calendar of appointments and meetings and coordinate related arrangements
  • Greet and welcome visitors to the Executive Area and other business units
  • Assist the Executive Area for meeting preparation, catering management, clerical work
  • Coordinate special arrangements (confidentiality, security, hospitality) for VIP visitors (business leaders, major customers, political figures, celebrities) to the Executive Area
  • Performs advanced, diversified and confidential secretarial / assistant duties requiring skill and knowledge of departmental policies and practices
  • Prepares Executive correspondence using word processing software
  • Accept packages and notify employees
  • Notify building security of guests scheduled to arrive
  • Set up and maintain calendar tracking for conference room coordination
  • Complete any overflow work for the Commercial Bank, including entering Travel and Entertainment (T&E) expenses in SmartSpend
  • Responsible for supply ordering which includes paper and kitchen supplies
  • Coordinate the new hire onboarding
  • Arranging for car services and maintaining flight information for guests/board members
  • Responsible for ordering messenger services
  • Participates on Bank projects (i.e. the Employee Engagement Committee) and provides assistance on marketing projects
  • Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
  • High School diploma or GED
  • A minimum of 2 years of experience as a Receptionist, Secretary, Executive Assistant, or in Corporate Hospitality
  • Competency with computers, including word processing and spreadsheet software
  • Courteous and friendly manner in person and on the phone
  • Clear and professional written communications (mail, memos, e-mail)
  • Proficiency with telecom equipment for all conference rooms for meeting set up
  • Previous college classes or college graduate
  • Experience directly supporting Senior Executives
36

Executive Support Assistant Resume Examples & Samples

  • Ensure a high standard of executive support to the executive team including; assisting in co-managing extremely active calendars of appointing; completing expense reports; composing and preparing correspondence that is sometimes confidential; arranging complex and detailed travel plans, itineraries and agenda that can be required with little-to-no notice
  • Prioritizes and follows up on business demands
  • Provide a bridge for smooth communication; including responding to incoming/outgoing calls, emails and correspondence in reasonable time
  • Co-coordinate meetings; breakfast and luncheon needs; including setting up meeting space, catering, greeting guest, meeting clean-up, etc
  • Oversees office supplies and management of items
  • Maintain the area around the executive suite to assure that supplies are available, the environment is orderly, conference rooms are stocked and properly secured, and access is controlled
  • Provide back-up support to current executive suite admin staff
  • Develop and execute new ways of digitizing or automating activities within the executive suite
  • Works closely and effectively with executive team members to keep them informed of upcoming commitments and responsibilities; follows up appropriately
  • Demonstrate leadership, credibility, trust, support and anticipate management needs
  • Provides cohesive leadership to build relations crucial to the success of the organization and manages a variety of special projects that are tasked
  • Prioritizes conflicting needs; handles matters expeditiously, proactively and follows through on projects to successful completion often with deadline pressures
  • Organize reports and data files to avoid any inconvenience in daily business matters
  • 0-3+ years of experience supporting executives preferred, or Oil & Gas industry experience
  • Proficient in Microsoft Office (Outlook, Word, Excel and Power Point), Surface Pro, Adobe Acrobat, iphone, icloud application, etc
  • Experience with customer relationship management (CRM) systems would be a plus
  • Exceptional organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Very strong interpersonal skills and the ability to build relationships with stakeholders
  • Demonstrated proactive approaches to problem solving with strong decision making capability
  • Professional maturity
  • Highly resourceful team-player with ability to be extremely effective independently
  • Proven ability to handle confidential information with discretion, be adaptable to various competing demands and demonstrate the highest level of professionalism
  • Demonstrate ability to achieve high performance goals and meet deadlines in a fast-paced environment
  • Forward looking thinker; who actively seeks opportunities and solutions
37

Executive Support Analyst Resume Examples & Samples

  • 5 years of extensive experience in detailed technical support of Windows and Apple iOS operating systems as well as working knowledge of Microsoft’s Active Directory
  • 2+ years of experience in configuring and troubleshooting remote connectivity configurations on Windows and Apple devices
  • Working knowledge of the integration of user attributes between Microsoft’s Active Directory and Exchange email systems
  • Exceptionally skilled at analyzing and resolving simple-to-complex user devices issues on Windows 7 and Apple iOS (iPad, iPhone, MAC Book)
  • Ability to determine specific Microsoft Active Directory entries that will resolve complex technical issues affecting user devices
  • Demonstrated experience in configuring and troubleshooting remote connectivity (VPN) configurations on Windows and Apple devices
  • Experience in configuring and resolving personal printing, video & teleconferencing services
  • Experience in configuring and resolve home networking services
  • Ability to travel with Executives to provide technical support as required at key Company functions
  • Ability to work under situational pressure while maintaining a high degree of professionalism
  • Capable of establishing and maintaining collaborative relationships with external supplier personnel
  • Possess the highest level of integrity and confidentiality regarding company-confidential information
  • Highly developed problem solving skills
38

Executive Support Coordinator for Accenture Top Management With Excellent German & English Resume Examples & Samples

  • Calendar management, coordinating daily schedule for German speaking Managing Directors
  • Organizing / Coordinating meetings, events, conference calls, video-conferences
  • Managing travel arrangements
  • Coordination with internal as well as external parties
  • Develop relationships with executives’ clients and their Executive Support Analysts
39

Senior Executive Support Technical Specialist Resume Examples & Samples

  • 3 to 5 years of progressive experience in Client Services support
  • 3 to 5 years of experience providing executive level support for senior leaders
  • Ability to interact effectively at all levels of the organization
  • Strong customer, quality and results orientation
  • Ability to be an effective team member and provide coordination across complex teams and organizations
  • Ability to focus and align resources around critical initiatives
40

Executive Support Associate Resume Examples & Samples

  • Candidate must possess at least a Bachelor's/College Degree , Business Studies/Administration/Management, Secretarial, Commerce or equivalent
  • Required skill(s): Property Management, Asset Inventory, Purchasing
  • At least 1 year(s) of working experience in the related field is required for this position
  • Preferably 1-4 Yrs Experienced Employees specializing in Clerical/Administrative Support or equivalent
  • Willing to be based in Eastwood city
  • 1 Full-Time position(s) available
  • Property Management
  • Asset Inventory
  • Purchasing and general storekeeping activities
  • Implement the company's policies on procurement, control, storage and issuance, movement and disposal of office supplies and equipment
  • Maintenance of facilities
  • Reception of calls and visitors
41

Executive Support Resume Examples & Samples

  • Degree qualified (or equivalent) preferred however other relevant business experience will be considered
  • Experience in Client Service/Stakeholder Management
  • Proficient with Microsoft Outlook including, strong Word, Excel and PowerPoint skills
  • Good verbal and communication skills
  • Strong organisational and analytical skills
  • Ability to prioritise workloads and good time management skills
  • Initiative and enthusiasm with the ability to learn new tasks quickly
  • Driving Licence for occasional travel (UK only)
42

Executive Support Analyst Resume Examples & Samples

  • CRM
  • Planning & Org
  • Relationship Building/Management
43

Executive Support Engineer Resume Examples & Samples

  • Bachelors degree in Information Technology or related discipline and 5 years previous experience with Windows 10 operating systems and related networking (TCP/IP, DHCP, DNS)
  • Experience with SCCM, and remote administration
  • Candidate must have a DoD Secret Clearance
  • Candidate must have completed and be enrolled in Continuing Education (CE) with a Security+ certification or other IAT level II 8570 compliant certification or above
  • Essential qualifications for a successful candidate include: the ability to quickly adapt to new situations, a strong commitment to a team environment, the capacity to work unsupervised and an ability to communicate effectively and efficiently with co-workers as well as management
  • Ability to work extended hours and flex time to meet customer requirements as needed
  • Microsoft Certification(s) MCTS (669, 680 and/or 681) and MCITP (680 and 685 or 686) certifications a plus. CompTIA Certification(s) A+, NET+, and SEC+
  • Audio Visual, Blackberry, and VOIP Telephone equipment experience beneficial. Scripting: Power Shell, VBscript, or JavaScript a plus
44

Executive Support Analyst Resume Examples & Samples

  • Provide a consistently high level of quality service to senior executives, handling a variety of administrative requests with multiple priorities
  • Demonstrate ownership of requests to ensure senior executives needs are met; seek to exceed expectations of executives
  • Complete senior executives requests in a professional, efficient and timely manner
  • Provide services, including
  • Arrange and co-ordinate complex and multi-destination travel and accommodation requirements using the preferred suppliers and the systems and processes in place
  • Meeting planning (coordinate participants, send invites (as iCalendar not from personal diaries), booked space, AV, catering, etc.); may liaise with the Meeting and Events Planning team, where appropriate
  • Conference Calls (coordination, changes and dial in setup), may proactively confirm required attendees
  • Personal Workspace (reserve, cancel)
  • Format, brand, edit documents as required and specified using the appropriate software (PowerPoint/Excel etc)
  • Mailer support
  • Assist senior executives to find the right internal contact (onshore or offshore) or process - as necessary (e.g., Event Planning, branding, copying)
  • Drive customer service excellence - build relationships with executives and where applicable, to facilitate improved service delivery
  • May assist senior executives in the use of company self-enabling tools (i.e. travel, reservations, conference calls)
  • Demonstrate proficiency of all administrative support applications and processes
  • Identify and proactively communicate potential issues to leadership
  • Recommend process improvements to enhance and improve service and overall performance
  • Work as a cooperative and collaborative member of a high performing team
  • Identify, resolve or escalate conflicts with sensitivity and tact
  • Communicate with executives on status of tasks and deliverables (including contingency plans and outstanding items)
  • May prepare and draft documents and correspondence according to company guidelines, (i.e. brand compliance, proofreading materials for consistency, grammar, spelling). May transcribe notes from various sources
  • English speaking, writing and reading
  • Full fluency in specified language skills (read, write, speak) as determined by geography - exam may be required
  • Good knowledge of Word, Excel, PowerPoint and internet; may also require working knowledge of other software applications
  • Proficient with web-based applications (internet, intranet)
  • Effective multitasking skills to meet range of customer needs
  • Strong verbal/written communication skills (effective listening and oral communications)
45

Executive Support Analyst Resume Examples & Samples

  • Answer or source answers to questions on Accenture supported software packages
  • Assist executives with connecting to the Accenture network and/or local printers
  • Coordinate hardware drop-off and pick-up; obtain peripheral equipment
  • Coordinate technical support with CIO-Technical Services
  • Proactively assist executives with arranging hard drive back-ups
  • Accenture structure, business terminology, products and services
  • Accenture standard equipment and tools (e.g., telephones, office automation tools, task tracking)
  • Basic knowledge of the Accenture Knowledge Xchange
  • Advanced proficiency in using Microsoft Office Suite and Outlook / Exchange products
  • Strong organisational, administrative and interpersonal skills
  • Ability to manage own workload and adjust priorities to work efficiently and meet deadlines
  • Detail oriented, accurate and logical
46

IT Specialist, Executive Support Resume Examples & Samples

  • Direct and perform the gathering and documenting of functional and technical requirements, as well as consulting with the user community to turn those requirements into an appropriate Investment Proposal, and potentially its associated CER
  • Conduct proactive review of IT needs for business executives and provide training and guidance using productivity tools
  • Organize break/fix analysis for individual and recurring support issues. Document findings and work with appropriate resources to find and deliver cost effective and timely solutions
  • Develop and document new processes and procedures based on continual improvement reviews
  • Oversee and perform queue monitoring in the Service Desk software tool and follow appropriate guidelines for ensuring that the ITIL processes are followed within approved SLAs. Define and report status of queue KPIs and guide the creation of solutions to improve results
  • Guide teams to execute root cause analysis of complex incidents or recurring problems affecting multiple sites. Direct assigned staff to develop solutions to those problems, document in the problem resolution knowledge database, and develop training materials to resolve ongoing issues or improve knowledge
  • Initiate the development of new processes and procedures to improve existing services, or to assist in deploying new support services
  • Coordinate and provide the training and communications materials for new and enhanced services. Implement training for large scale service rollouts
  • Run and document status of change management for site services
  • Oversee large size to multiple medium sized teams of individuals assign to root cause analysis of incidents and service problems. Provide status using standard project management tools
  • Negotiate and deliver results of service SLAs and resultant KPIs
  • Ensure work is compliant with applicable guidelines and regulations (e.g. SOP, GLP, SMP, SOX, etc.)
  • Perform all other related duties as assigned
  • Education: Bachelor’s degree (B.A./B.S.) or equivalent in computer science or related discipline
  • Experience: Minimum of 5 years related experience in IT
  • Other: Requires good organizational, communication and interpersonal skills and must be fully competent in IT functional area
47

Executive Support Analyst Resume Examples & Samples

  • Serve as primary support analyst for senior executive leadership and executive assistants who require complex desktop, remote, video conference and event support
  • Ability to analyze and troubleshoot complex software, hardware and connectivity issues as well as recommend and implement corrective solutions
  • Work on complex and highly confidential/sensitive assignments that will include drawing in of specialized expertise whenever necessary, normally receiving no instructions on routine work or general instructions on new assignments
  • Key participant in global projects requiring detail oriented, highly collaborative, analytical, results driven approach while keeping key stakeholders informed
  • Must possess excellent customer service skills and ability to interact professionally with diverse executives, managers and subject matter experts
  • Ability to respond quickly, understand & articulate root cause on customer issues; proactively provide advice to prevent future service incidents
  • Ensures established SLAs are met or exceeded specific to response and resolution times
  • Contribute to Knowledge Base and keep process documentation up-to-date
  • Proactively take on projects and initiatives with minimal to no supervision
  • Often become escalation point and take over issue resolution from an Analyst 1 or 2 if the problem cannot be quickly resolved or requires specialized technical knowledge beyond the Analyst 1 or 2 skills. May act as a “specialist” in a particular discipline
  • Provide input to senior executive assistants on processes and Technology roadmaps for executive needs, including travel and other offsite engagements
  • Act independently to determine methods and procedures on new assignments and may supervise the activities of a limited number of other nonexempt employees
  • Minimum 5-7 years of Desktop Support 3 / Team Lead experience with at least 2-3 years of direct senior level Executive Support for both PC and Mac required
  • Minimum of an Associate's Degree in a computer technology or equivalent from two-year College or technical school
  • Advanced knowledge of Exchange Mail & Executive Scheduling / Calendars, Active Directory, Software Distribution Systems, and related technologies
  • Advanced knowledge (based on both training and on-the-job experience) of a wide range of computer systems software, applications (including MS Office suites), hardware, PC and OSX operating systems, and communications
  • Advanced knowledge of network computing in a Windows and OSX environment and working knowledge of networking fundamentals
  • Strong experience with video conferencing technologies and platforms, e.g. Cisco, Jabber, WebEx, Blue Jeans
  • Preferred certifications: ITIL v3, ACMT, CCT
  • Support experience in a corporate enterprise environment medium to large company
  • Outstanding ability in problem solving, diagnosis and troubleshooting skills
  • The ability to work under pressure and multi task in a fast paced environment is a must
  • Excellent verbal & written communication skills, superior customer handling skills and the capacity to work with minimum supervision
  • Ability to work independently and within a team environment; taking and following directions and completing tasks and assignments in a timely manner and with a positive attitude
  • Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
  • Familiarity with encryption and security tools and triaging within this environment
  • Occasional travel and overtime (early morning and/or evenings) may be required to support offsite meetings or after-hours emergencies
48

VIP Executive Support Resume Examples & Samples

  • Walk customers through problem solving process
  • Track, route, and redirect problems to correct resources. Ensure proper recording of troubleshooting steps, documentation, and closure
  • Utilize excellent customer services skills and exceed customer's expectations
  • Make recommendations for policy and process improvement that will enable team to work more quickly and efficiently
  • Assist Systems team with gathering end user data and testing problem resolution
49

Corporate Receptionist Executive Support Team-central Resume Examples & Samples

  • Meet and greet visitors, occupiers and clients by providing a five star welcome
  • To use the guests name as appropriate during conversation, to offer additional assistance as and when required and to carry out administrative tasks and duties as and when required
  • To deal with complaints in a calm and professional manner and read and action e-mails as necessary
  • To keep the Reception area tidy and clean at all times
  • To answer the telephones from customers and occupiers in a friendly, timely and professional manner
  • To deal with any questions or queries and escalate where appropriate to Reception Line Manager or Facilities Manager and to adhere to the sites security procedures and regulations as set out by management
  • Carry out building daily checks and monitor all incoming post and delivery
  • Maintaining the key holding security log book and weekly reports
  • Monitor and issue site passes, keys to tenants, engineers and contractors
  • To assist in ensuring that Health & Safety is not compromised at any time by reporting accidents, near misses, unsafe working environment(s) or unsafe behaviour
  • Proceed with weekly fire bell test procedures and reports and provide administrative support to Facilities Manager
50

VP-executive Support Resume Examples & Samples

  • Ability to interface and work with executive management in a highly dynamic, demanding, and mobile environment
  • Superior customer service and analytical abilities
  • Strong technical aptitude and a desire to learn and work in a fast paced, dynamic environment
  • Ability to balance and prioritize multiple concurrent projects effectively
  • Flexibility in work schedule an ability to be on call to address problems, escalations, and complete projects
  • Demonstrate knowledge and understanding of technologies such as personal devices, laptops, tablets, Windows 7 and 8, OSX, iOS, Android, Blackberry, WiFi, MiFi, Bluetooth, Broadband, network routing, access, remote access, personal productivity software, terminal emulators, and video conferencing technology
  • Strong knowledge of mobility concepts, mobile device functionality and mobile device operating systems
  • Strong experience with Microsoft Windows and Apple platforms
51

Executive Support Admin Resume Examples & Samples

  • Performs diverse, advanced, and confidential administrative duties
  • Gathers, compiles, and reports information including basic industry research
  • Develops presentation materials, creates talking points, and assists in meeting/event preparation
  • Supports executive and broader team in scheduling and coordinating events, managing calendars, etc
  • High School diploma (4 year degree preferred)
52

VP-executive Support Resume Examples & Samples

  • Knowledge of LAN/WAN technologies including routers/switches and wireless systems
  • Superior pc skills
  • Telephony
  • Multimedia devices including video conferencing
  • Provide break/fix services for all servers, computers, printers and other associated peripheral devices. Is responsible for configuring computers and other peripheral devices implemented at conferences and events
  • Assist in Network and Departmental Technology projects, from research through implementation
  • Perform server security and patch updates as necessary
  • Install and configuration applications on computers as required
  • Provide setup and configuration of computing peripherals such as printers, tablets, monitors, scanners, mice, special keyboards and other equipment as necessary
  • Troubleshoots computer and peripheral issues and provides hardware replacement, cleaning or repair as needed
  • Perform hands-on fixes at the desktop level including installing and upgrading software, implementing file backups and configuration of systems and applications
  • Ability to prioritize and schedule work duties
  • Perform basic networking maintenance functions such as user creation and assignment of rights and permissions. Should be familiar with DHCP, DNS, IP, network traffic routing, WAN, LAN and internet connectivity
  • Knowledge of remote access and VPNs
  • Work closely with both technical and non-technical staff and is required to communicate effectively with both
  • Perform research on technical multimedia topics as request by manager
53

Avp-executive Support Resume Examples & Samples

  • Ability to perform moderately complex and varied assignments in support of the team
  • Ability to exchange moderately complex information within team and with others
  • Analytical thinking and knowledge of video production and methodologies
  • Team-oriented and collegial approach to addressing challenges
  • High level of proficiency with all MS Office products, including Excel, PowerPoint, Word and SharePoint
  • High level of proficiency with EMS, Avid, Adobe Premiere, Final cut Pro, Video switching, audio conference, videoconference, after effects and AV capturing devices
54

Director Executive Support Resume Examples & Samples

  • This Director will be a working manager who will be actively engaged with the team’s day to day activities
  • Develop a reputation of IT leadership, as both a trusted subject matter expert in IT as well as a reliable partner in coordination of IT initiatives to Executives and VIPs
  • Develop and lead an elite team of technology professionals who will provide all IT related support for the Company’s Senior Executives and VIPs
  • Lead the team that will be the face of IT to many senior level users and ensure that all are able to represent IT in an appropriate fashion. Model the desired Technology Concierge behaviors and encourage the same from all team members
  • Required to provide on-call coverage during off-hours; will also be expected to travel to other offices and locations in order to provide onsite support when required. Manage, coordinate and support on-site home visits for a team of Technology Concierges
  • Contribute to a service organization that meets the same expectations that our internal customers have for external service providers (fast, personalized, simple)
  • This role must be able to represent IT in an appropriate professional manner with communicating complex technical issues in business language
  • Provide “White Glove” Concierge Service of the highest level to MSG’s Senior Executives, designated personal contacts/family, Executive Support Staff, and VIP’s
  • Responsible for recruiting, retaining, developing and rewarding/recognizing a talented team of Technology Concierges who are dedicated to providing outstanding service to their internal VIP customers
  • Given the level and exacting nature of the user base, must be able to manage challenges, relationships, and interaction with a high-level of diplomacy, discretion, and competence
  • Utilize strong technology troubleshooting abilities on both recurring routine glitches and/or unique system problems to identify what is driving issues and how to resolve them
  • Manage and troubleshoot desktop and mobile devices. Configure mobile devices to ensure the highest degree of stability, functionality and user experience
  • Maintain an understanding of the various technology resources available and be able to speak to the benefits and drawbacks for each
  • Investigate and perform advanced screening of emerging technologies. Manage deployment/implementation of new or noteworthy technology to executive population for early use/adoption
  • Serve as a pro-active Technology advisor to senior executives and VIPs, by assessing their requests for technology/software/hardware and recommending the most suitable solutions to help them achieve desired results
  • Demonstrate ownership and manage incident resolution from end-to-end, collaborating with technology peers and marshalling company resources as needed to provide resolutions in a highly responsive manner. Must be able to escalate and provide visibility, as appropriate, to senior IT management
  • Liaise with other organizations (both internal and external to the Company) in order to research, understand and implement standard and non-standard solutions
  • Embed a culture of compliance and risk management, ensuring compliance with all SOX/audit requirements and systemically addressing any gaps to avoid repeated issues
  • Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, business stakeholders and senior management
  • Proven ability to build credibility and strong customer relationships as a trusted IT advisor who understands the unique needs of Senior Executives and VIPs and can balance with organizational strategy
  • Experience leading a team of service-oriented IT professionals in a complex environment
  • Able to discretely manage highly confidential/sensitive company and personal information
  • Proven ability to build credibility and strong customer relationships as a trusted IT advisor who understands their business needs and can balance with organizational strategy
  • Ability to collaborate, build relationships and influence individuals at all levels in a matrix-management environment (as well as external vendors and service providers) to ensure that segregation and overlapping roles are identified and coordinated
  • Ability to demonstrate organizational talent by creating a learning environment that ensures employees realize their highest potential
  • Must have hands-on experience supporting senior executive level clientele, with a strong desire to deliver best in class service
  • 5-7 years of Information Technology experience
  • Able to work calmly under pressure and/or challenging conditions
  • Very strong communication management; excellent verbal and written skills
  • Strong relationship building abilities
  • Excellent crisis management skills
  • Flexible to the extreme
  • E-Mail Systems: Office 365, Common Public Systems (Optimum Online, Gmail, Yahoo, etc.)
  • PC/Network Operating Systems: Windows, Mac OS, Microsoft Server
  • Wireless Operating Systems: iOS, Android
  • Extensive knowledge of and hands-on experience with end user issues pertaining to desktops, laptops, Mobile Devices, wireless access, networks, internet, and systems implementation
  • Extensive knowledge of networks and IT related equipment
55

Executive Support Services Engineer Resume Examples & Samples

  • Proven experience with senior, complex customers
  • Experience in metrics-based work execution is required
  • Familiarity with the ITIL framework
  • Must be willing to work infrequent weekends and occasional long shifts
  • Candidate must have demonstrated abilities in the following areas: Hardware Support, Network Troubleshooting, Software Troubleshooting, Task Management, Documentation and an ability to execute tasks and troubleshoot based on incomplete, imperfect and/or incorrect information
  • The successful candidate for this Executive Support Services Engineer position will be an experienced, seasoned computer engineer in a Tier II-III support environment
  • Preferably, candidate will have DoD\IC FOGO\SES level support experience
  • The candidate must be presentable, well-spoken, confident in their skills and able to work around people of various backgrounds
  • The candidate must be able to work effectively with little supervision and operate in a complicated, multi-tiered, multi-location organization within a team environment
56

Executive Support Specialist Resume Examples & Samples

  • Will provide managerial, administrative, or secretarial support to the Chair of the Department of Psychosocial Oncology and Palliative Care which may include supporting, managing and developing designated programs, or projects as directed
  • Job functions range and are focused on administrative matters related to program or project development and maintenance and individual executive support
  • Provides knowledgeable and skilled general administrative support to the Chair of the Department of Psychosocial Oncology and Palliative Care. Duties to include advanced communications support, screening calls, and determining appropriate action in response to all inquiries. Provides general administrative support, preparing documents and correspondence that may be highly confidential or politically sensitive in nature. Plans and coordinates meetings and schedules. May coordinate conferences or other group meetings. Participates in coordination of department/program activities and plans and coordinates administrative compliance-related actions. Ensures reports and other documents are prepared in a timely manner. Manages the Chair's calendar; triages issues as they arise; may act as the Chair's designee in specified areas as directed
  • 5+ years experience in an office setting required, preferably supporting a senior executive or professional group
57

Executive Support for the Vice Presidency of TN Sales LAC Resume Examples & Samples

  • Expert level written and verbal communication skills in English, Spanish and - Portuguese / Required
  • Must possess organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
  • Ability to work independently and take a proactive approach to problem-solving with strong decision-making capability
  • Marketing And Sales Experience desired
  • Ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service and response
  • Proficient in MS Office suite of products, WebEx, ( Required) Prezi ( a plus)
  • Ability to assess opportunities and propose solutions
  • Must be able to work independently on projects, from conception to completion, and work under pressure to handle a wide variety of activities and confidential matters with discretion
  • Proven interpersonal skills, emotional maturity and the ability to build relationships with stakeholders, including staff, direct reports, and external partners
  • Ability to achieve performance goals and meet deadlines in a fast paced global environment. Must be able to maintain a realistic balance among competing priorities
  • Must possess the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills
58

Executive Support Resume Examples & Samples

  • Initiate timely first contact to customer's issues and requests. Capture relevant data to assist with resolution. Convey resolution to customer issues
  • Setup New Hires with appropriate system access and hardware. Timely removal of system access for terminated users
  • Continue to enhance and grow technical knowledge and skills regarding to PC \ Mac support, servers, networks, etc
59

Executive Support Specialist Resume Examples & Samples

  • 3+ years of experience working in Desktop Support
  • Bachelor’s degree in Computer Science, Information Systems or related field
  • Strong knowledge of Windows 7, Active Directory, DHCP, DNS
  • Working knowledge or experience with VoIP, telephony protocols, current mobile devices
  • Experience with Video Conferencing systems (i.e., Crestron, Tandberg, Polycom)
60

Executive Support Specialist Resume Examples & Samples

  • Experience leading and mentoring other administrative personnel
  • Proficient at an expert level in all Microsoft Office products. Adept at learning and using new software
  • Must have excellent interpersonal skills, discretion, good judgment, organizational and management ability, initiative, and the ability to work independently. Must be able to take quick action, while understanding the details and impacts of decisions
  • Ability to discern and communicate with the highest level of tact and diplomacy
  • Must be proactive, flexible, responsible and resourceful
  • Must be articulate and possess excellent verbal and written communication skills. Excellent grammar and spelling a must
  • Ability to work in a team environment with a diverse group of staff is essential
  • Must be able to take quick action, while understanding the details and impacts of decisions
  • Attach a cover letter that addresses why you believe your background and experience make you the ideal candidate for this position
  • Attach veteran documentation if you are asking for veteran points. To receive veteran preference points, you must attach appropriate documentation
61

Executive Support Specialist Resume Examples & Samples

  • Three years of clerical/secretarial experience which included
  • One year at a full performance level performing typing, word processing, or other generating of documents; AND
  • Lead work responsibility or coordination of office procedures
  • LEDS Certified
  • Proficient in Word, Excel, Outlook, PowerPoint, DOC400
  • Excellent communication skills, both verbal and written, with internal and external customers
  • Ability to plan, prioritize, take initiative and multitask
  • Effective problem solving skills and decision making
  • Works well in teams and independently
  • A copy of the DD214/215 and a public employment preference letter from the United States Department of Veterans' Affairs for the ten (10) point preference
62

Executive Support Specialist Resume Examples & Samples

  • One year of experience performing administrative duties in support of agency projects or programs. Qualifying experience would involve data collection and analysis; project evaluation and/or analysis; interpretation and application of laws, rules, and regulations; or similar experience
  • Skill in performing secretarial or administrative support functions (including typing and note taking/shorthand) requiring independent judgment, decision-making, and problem resolution
  • Skill in researching information and composing memos, letters, and other correspondence for own or administrative superior's signature
  • Skill in communicating orally with a variety of people at all levels such as Administrators, other agency or legislative staff members, the press and the public
  • Skill in making independent judgment and decisions concerning a course of action to be taken
  • Ability to coordinate work activities between sections within the department or agency or between departments and agencies
  • Ability to learn agency programs, operations, policies and procedures, affecting assigned work
  • Ability to perform session and interim legislative tracking activities
  • Why do you want to work for Oregon Housing and Community Services Public Affairs Division?
  • From your experience and/or education, what skills, talents and perspectives do you bring that would add value to the Public Affairs Division?
  • How does your experience and/or education match up to the Public Affairs Division Executive Support Specialist position?
  • Completed E-recruit application: The work experience section must contain enough information to determine that minimum qualifications have been met. A resume' (text or attachment) will not replace the work experience section of the application. Work experience is based on a 40 hour work week. (Example: 20 hours a week for one year would equate to six months of full-time work experience.)
  • Transcripts:Must be attached if using education to meet minimum qualifications. Note: To protect your confidential information, please redact (black out) your social security number on all transcripts before attaching to your application
  • Supplemental Questions: The work experience section of your application must verify your responses to all of the supplemental questions and show that you meet the minimum qualifications. Be sure to answer all supplemental questions; "see resume" or "see application" will notsubstitute for a response
  • Additional documents(if applicable):Be sure to attach all requested documents (cover letter, resume, work samples, etc.)
63

Executive Support Engineer Resume Examples & Samples

  • Assist in end-user support or consultation
  • Review the request record to determine exactly what desk side support services are needed for the request
  • Application packaging, troubleshooting and testing
  • Add a new hardware / software component to an existing machine
  • Remove / decommission inventory
  • Conduct any relevant testing to ensure correct functionality
  • Firmware updates on equipment
  • Backing up required hard drive files
  • Restoring user data
  • Provide technical guidance and coaching to L1s
  • Tracking operational parameters like staffing, rota, leaves
  • Looking for Candidates with VIP support experience in Windows and Mac
  • Apple OS 10.1 through to 10.10.4 advanced support
  • Apple MacBook Pro, MacBook, MacBook Air, MacMini hardware knowledge Fault finding / Break Fix
  • Jamf Casper Suite
  • Knowledge of Windows Office applications
  • Experience of deployment & imaging (SCCM)
  • Level 2/3 Windows support experience
  • Knowledge of Windows Operating Systems (Server & Desktop)
  • Collaboration tools such as Lync or SFB
  • Experience of security & connection software (i.e. Anti-virus, Firewall, VPN etc.)
  • Polycom Infrastructure
  • Networking / Voice / Wireless experience
  • Infrastructure Knowledge
  • Citrix & VDI
64

Executive Support Resume Examples & Samples

  • 3-5 years of Enterprise Executive Support experience with Mac/Windows (heavier on the Mac side)
  • A/V experience (Currently use Zoom. Be able to do meeting support)
  • ACMT certification
  • Initiate timely first contact to customers' issues and requests. Capture relevant data to assist with resolution. Convey resolution to customer issues
  • Utilize excellent customer services skills and exceed customers' expectations
65

IT Service Delivery Lead & Executive Support Resume Examples & Samples

  • Provide White Glove IT support for senior executives
  • Coordinate with other IT teams (Active Directory, Exchange, Server, Storage, Networking, etc.) to ensure requests and incidents from Sr
  • Executives technical issues are being resolved in an expedited manner
  • Escalate relevant issues to IT leadership
  • Partner with other IT teams to ensure a coordinated effort with new technology rollouts, upgrades, or changes
  • Act as an escalation point for issues to ensure they are responded to and resolved promptly
  • Stay current with desktop applications and can optimize the performance of these applications (MS Office Suite, Skype, iTunes, etc.)
  • Install, maintain, and troubleshoot all computer hardware and software and mobile devices
  • Ensure adherence to IT policies and procedures
  • Compose and revise as necessary Service Delivery support documentation
  • Lead small projects as assigned by the Service Delivery Manager
  • Able to lift 45 pounds
  • Available for on-call hours
  • Available for travel (<10%)
  • Demonstrated Customer Service Mindset
  • Minimum 3 years' experience in Service Delivery or other IT support positions
  • PC Support (Win 7 & Win 10)
  • IOS Support
  • Ability to plan, prioritize and drive issues, tasks and deliverables from concept to closure
66

Executive Support Specialist Resume Examples & Samples

  • High School Graduate
  • Clear and professional written communications (mail, memos, e-mail) Added
  • 2 years of experience as a Receptionist, Secretary, Executive Assistant, or in Corporate Hospitality
  • Experience directly supporting Senior Executives preferred
67

Executive Support Specialist Resume Examples & Samples

  • Mainly provide support to various departments including The Office of the President, Investments, Accounting, Audit, Tax, Investor & Public Relations, Legal, IT, HR and Office Services
  • Serve as Executive Assistant and perform all regular duties in the absence of permanent staff
  • Schedule meetings for executives as well as order necessary equipment and catering
  • Answer a high volume of incoming calls in a timely and courteous manner
  • Create high quality presentations using MS Word, Excel, and PowerPoint as necessary
  • Handle requests for executives regarding in-house events, outside meetings, in and out of town travel and transportation needs
  • Develop and administer training materials to staff of Office Clerks/Floating Administrative Assistants
  • Build strong relationships and assist with/manage various projects
  • Maintain the highest level of confidentiality at all times
  • 3+ years of senior executive support experience
  • Expert knowledge of Microsoft Office applications (Word, Excel, PowerPoint and Outlook)
  • Strong knowledge of administrative and clerical duties
  • Must feel comfortable working in a fast-paced environment and dealing with high-profile individuals
  • Professional presentation and polished phone manners
68

Executive Support Specialist Resume Examples & Samples

  • Provide "white glove" Support to Executives in all roles primarily MAC and Windows based issues
  • Maintained inventory of loaners ready systems for deployment
  • Managed new hire process from ordering to deployment
  • Supervised Enterprise-wide projects for all of The Walt Disney Company and Executive clients
  • Oversee on-boarding and training of new Analysts
  • Responsible for Tier III escalation from Enterprise-wide Help Desk
  • Developed best practices to be used throughout all Help Desk
  • Liaison between Help Desk and Infrastructure Team
  • Advised business teams as IT consultant for best practices and technical capabilities of software
  • Establish and maintain relationships with service providers, manufacturers, re sellers and contractors
69

Executive Support Engineer Resume Examples & Samples

  • Acting as a point of contact for end-users to receive support and maintenance for systems in a Windows and Linux environment
  • Effectively using your knowledge base and other tools to diagnose and resolve hardware, software, network and account-related issues
  • Diligently creating and maintaining knowledge base as appropriate
  • Exercising appropriate workflow and time management
  • Creating new and enhancing existing reporting capabilities
  • Optimizing and designing Family Office infrastructure and databases
  • Carrying out additional duties, which may vary based on your skill set and your specialization
  • Some experience with programming and/or scripting (Python, Java, etc….)
  • Experience with Linux system services and programs, including package management, Nagios, dhcpd, bind, nfs, nis, apache, mysql/mongodb, samba
70

Executive Support Analyst Resume Examples & Samples

  • Diary Support - Scanning of email, identifying regular tasks for EA to complete e.g. meeting requests progressed without consultation with MD
  • Travel - Agrees travel need with leader and coordinates arrangements appropriately, can involve multiple destinations and short notice changes. Create logical itinerary based on Leaders availability. Provides support with travel documentation and procedures including visas
  • Meeting and Event Planning - Takes brief and delivers full event management within budget. Prepare agenda as directed by Leader. May provide on-site facilitation of event including taking notes
  • Conference call/TP/VC bookings - Provides scheduling support and attends calls as required
  • Client/EA Relationships - Develop relationships with executives’ clients and their Executive Support Associates. Establish network across home GU EA community
  • Communications - Prepare draft proposals and presentations with direction from Executive and/or support from other individuals or service departments; document production and formatting; brand compliance; proof reading materials for consistency, grammar, and spelling
  • Administration - Assist with miscellaneous complex administrative tasks including:-
  • Locate and complete standard Accenture forms
  • Invoicing and accounts reconciliation support
  • Voicemail/email distribution lists
  • Time and expense reporting
  • Office/meeting room bookings
  • Experience working in a similar role supporting Senior Management
  • Strong Diary Management (multiple diaries)
  • Excellent telephone manner and verbal and written English
  • IT and Microsoft Office skills (Word, Excel, PowerPoint, Outlook)
  • Effective team player, flexible but with the ability to work independently
  • Excellent organisational skills and ability to prioritise effectively
  • Strong interpersonal skills with confidence to interact with people at senior levels
  • Ability to work within agreed timescales
  • Pro-active, display initiative and work well under pressure
71

Executive Support Engineer Resume Examples & Samples

  • Provide "White Glove" Support to executive level customers
  • Providing direct end user support for various IT related issues
  • Troubleshooting HP hardware and software
  • Supporting end user devices including PCs, Printer, Scanner, mobile devices and various peripherals
  • Providing video conference room technology support (Skype, Zoom and HP Slice)
  • Provide excellent support by proactively responding to problems and requests while engaging and collaborating with other IT teams
  • Operating as a technical expert in a variety of IT infrastructure areas
  • Developing and maintaining technical documentation
  • Working as a cohesive member of a highly skilled team of IT experts
  • Undergraduate degree (MIS or Computer Science a plus) or equivalent business experience
  • 5 years of experience supporting a corporate environment
  • Knowledge in Windows 7, 8, 10 operating systems
  • Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, Skype), Sharepoint, Exchange, web application
  • PC software installation and maintenance
  • PC hardware Troubleshooting
  • Understand network technologies and provide home and office network support
  • Ability to work a flexible schedule (weekends & off-hours), on call rotation required Requirements
  • Strong customers focus and a service orientated mind-set with the ability to work with business at all levels of the organization
  • Consistently achieve goals and objectives as required
  • Appropriately balance responsibilities in a changing environment while managing multiple activities, and prioritizing tasks appropriately
  • Strong organizational skills to complete tasks from initiation to completion
  • Ability to remain calm, work in a fast paced, at times pressured environment, and balance competing priorities
  • Self-confident, self-directed, and ability to work with various levels of staff and management
72

Executive Support Analyst Resume Examples & Samples

  • Minimum of 3 years EA experience or bachelor's degree
  • EA experiencing working for high level executives
  • Advanced knowledge of MS Outlook
  • Intermediate to advanced knowledge of MS Office
  • Strong communication skills (written and oral)
  • Excellent organizational, multi—tasking and time management skills
  • Proactive thinker/action taker
  • Passionate about customer service
  • Demonstrated leadership in professional setting
  • Demonstrated teamwork and collaboration in a professional setting
  • Ability to work with highly confidential material and maintain confidentiality
  • Comfortable with technology
  • Embraces & thrives on change
  • Open to new ideas & other points of view
  • Overtime may be required periodically
73

Sales Executive, Support & Automation Resume Examples & Samples

  • Leverage deep understanding of the portfolio to engage and influence senior executive, end users and key stakeholders across customer segments
  • Able to think strategically which will allow you to predict and anticipate future client needs
  • Develops a deep understanding of competitor products and McKesson’s key differentiators
  • A high contributing member of a small team who is comfortable exercising initiative in proposing product developments and working on new projects
  • Ability to be manage internal resources effectively to support marketing and sales campaigns inclusive of internal product and marketing teams
  • 8+ years of experience selling software in a healthcare setting with an established record of achieving an annual quota and contributing to a team selling environment
74

Executive Support Specialist Resume Examples & Samples

  • Administer multi-forest Active Directory across multiple domains
  • Deployed a VMware environment across multiple Hosts for development and troubleshooting
  • Provide "white glove" Support to Disney Executives in all roles
75

Executive Support, IT Technical Analyst Resume Examples & Samples

  • Provide Technical and Task Leadership in the area of responsibility assigned
  • Ability to recognize and respond quickly to critical matters
  • Ability to work with a progressive staff in a culture of empowerment and accountability
  • Intermediate/Advanced understanding and familiarity of the MS Office Suites
  • Intermediate/Advanced understanding of videoconferencing technologies
76

Administrative Assistant, Executive Support Resume Examples & Samples

  • Accuracy and Attention to Detail
  • Calendaring
  • Knowledge of Organization
  • Managing Multiple Priorities
  • Office Administration
  • Office Support Tools
  • Operational Excellence
  • Record Retention Policy
  • Web-based Facilities and Tools
77

Associate, Operations & Executive Support Resume Examples & Samples

  • Prior administrative and/or operations experience is preferred
  • 1-3 years professional experience preferred
  • Excellent organization skills and unwavering attention to detail
  • Genuine excitement for “behind the scenes” work - using efficiency and support of others to increase the results for a larger unit or team of people
  • Strong judgment and ability to handle confidential or sensitive information with a high level of discretion
  • Ability to work effectively in a fast-paced, deadline-driven environment
  • Ability to juggle several projects at once with a spirit of flexibility and positive outlook
  • Experience with salesforce.com or other CRM systems a plus
78

Executive Assistant Executive Support Analyst Resume Examples & Samples

  • Minimum of 5 years of Executive Support Experience
  • Bachelor’s degree but not required
  • Advance skills in MS Office Suite
  • 5 + years of administrative and/or executive support experience
  • Previous event planning experience is a plus
  • Proficient in the use of Microsoft office suite, specially Outlook
79

Executive Support Analyst, Techforce Resume Examples & Samples

  • TCP/IP networking support and troubleshooting of a corporate user and remote user environment with LAN, WAN, and VPN implementations globally
  • FTP and Web Services Integrations
  • Understand all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution
  • Maintain and demonstrate 100% compliance with all written security policies, SOX procedures and change management controls
  • Accounting and financial processes
  • 1-3 years previous Salesforce administration experience with a minimum 300-seat environment handling all aspects of CRM, case management and platform maintenance
  • Excellent project management skills with ability to juggle multiple projects/tasks across various user groups
  • Understanding of business processes and ability to translate business requirements into application functionality
  • Excellent verbal and written technical documentation skills
  • Strong team player with service-oriented attitude and customer focus
  • Must be a go-getter and salesforce.com enthusiast who thrives on working in a fast-paced environment
  • Polycom and Video Conferencing solutions experience
  • Linux support experience
  • Knowledge of Cisco software and hardware
  • Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)
80

Associate Infrastructure Executive Support Analyst Resume Examples & Samples

  • Bachelor's Degree OR Technical Certification and/or College Courses and 2-year Information Technology experience OR 4 years Information Technology experience
  • Knowledge of ITIL v3 framework and ITSM systems
  • Knowledge of ITSM systems
  • Knowledge of workforce enablement technologies
  • Experience working in technologies related to Workforce Enablement in supporting installation, troubleshooting, and daily support for executives
  • Infrastructure domain knowledge and required technologies including 3rd party solutions
  • Ability to drive the use of analytics to improve service, availability, and customer interactions
  • Drive incident resolution and issues escalated by executives
  • Experience working with executives in diverse situations to install, troubleshoot, resolve open items
  • Provide front line executive support fo a majority of incidents/problems
  • Drive service introduction for new capabilities (simple/medium)
  • Bachelor's degree in relevant field (IT, Engineering) or equivalent career experience
  • Experience running AV for a large event
  • Experience troubleshooting under pressure.IL - Chicago
81

Executive Support Assistant / PA Resume Examples & Samples

  • Diary Management: Organise the diary of the Director in a professional and efficient way, taking into account changing priorities. This will necessitate organising (often complex) travel itineraries; including rail and air travel, as well as taxis and hotel bookings. Also, responsible for ensuring that the Director is well-prepared for meetings with any necessary travel arrangements, documentation, and background information. Proactively liaise with parties to meetings to confirm details and check attendance
  • “Gatekeeper”: Act as the Director’s first point of contact with people from within and outside the organisation. Screening visitors, telephone calls, enquiries and requests, and handling them appropriately. Process incoming email and post, often corresponding on behalf of the Director
  • Diarise work requests: Ensure that any requests made by the Director are diarised to ensure that actions are completed
  • Report preparation: Preparation of ad-hoc and regular departmental/company reports on a timely basis to a high level of accuracy, liaising with those inputting into the report and co-ordinating collation, production and distribution
  • Producing documents, briefing papers, and presentations: Prepare documents of all sorts for the Director
  • Expense claim management: Recording of Director’s monthly expenses in line with the policy and deadlines
  • Event Management: Organise, on occasions in liaison with external agencies, corporate entertainment and employee events
  • Projects: Carrying out specific projects and research at the request of the Director. Possibly attending meetings/presentations on their behalf to gather information. Carrying out background research and presenting findings
  • Collating Data from across the team: Collect information such as appraisal documentation, sickness absence etc. from across the team and collate for the Director
  • To be responsible for ensuring that administrative systems in support of the Director is effective and records are up to date, maximising use of IT to improve efficiency
  • Undertake any other duties that may be reasonably required taking account the nature and scope of the position
  • Minute taking and dictation: Production, collation and dissemination of documentation for and resulting from meetings. Take minutes when required and follow up actions from the meeting as directed
  • Ability to accurately type at high speed
  • An ability to communicate professionally and effectively with staff at all levels inside the organisation, and stakeholders outside the organisation
  • Good written communication skills
  • A demonstrated ability to analyse issues and present practical solutions
  • An ability to prioritise effectively, delivering high quality work to deadlines whilst managing the expectations of stakeholders
  • Outstanding organisational skills, with the proven ability to manage/balance ever changing and potentially conflicting priorities, often under time pressure
  • Understandings of who key personnel are (both external and internal) and understand the organisation's aims and objectives
  • Previous experience working for Executive Directors or equivalent
  • Proven ability to handle sensitive and confidential information on behalf of the Director with complete discretion
  • Experience of successfully dealing with stakeholders at the most senior level (e.g. customers, suppliers, shareholders)
82

Executive Support Specialist Resume Examples & Samples

  • Represent the executive and act as a liaison between executive(s) and their management, peers or organization, with responsibility of action within pre-agreed limits. The GMC Executive Support Specialist is the first contact when searching information managed by his/her assigned executives
  • Ensure timeliness, quality and cost effectiveness of output/deliverables
  • Act as interface between client and executive(s) teams. May make decisions on behalf of executive, understanding the potential impact of the actions taken
  • Develop relationships with executives’ clients, other top executives within the company, and their EA’s
  • Implement innovative solutions to manage leadership support
  • Assist with management of executive's budget (check charge numbers, monitor expenses against budget, personal accounts, OG accounts, TR’s, etc.) and identify corrective actions
  • Complete and track standard Accenture processes relevant to the executive’s activity (surveys, forms, Quality reviews, etc.)
  • Research, analyze and interpret data from various sources; formulate recommendations based on findings and prepare complex reports to document findings. Assess accuracy of data to highlight inconsistencies
  • Remain up to date on factors affecting each executive's area of responsibility (e.g. client/industry knowledge, issues facing the executive, global internal organization, etc.)
  • Handle confidential information relevant to the strategy of the business, OG, etc
  • Create, manage and maintain databases to address the executive’s business needs
  • Anticipate travel needs of executive and independently coordinate complex travel arrangements, typically involving multiple changes and destinations based on understanding of executive’s availability and obligations. Usually having impact on other top executives, top clients, etc. May be required to travel
  • Manage and maintain complex calendars and coordinate appointments, meetings, conference calls, etc. for executives, including extensive rescheduling. Keep executive informed, as needed
  • Manage all aspects of meeting planning, coordination and communication, keeping to budget and meeting objectives. Work with the Meeting and Events Planning Team. Identify and contact potential speakers, where necessary and possibly travel to meeting site to provide on-site support
  • Assist in development of meeting agenda, content and presentation materials
  • Attend and support different kind of meetings, including Committees, Councils, Boards, etc., taking minutes when required
  • Host visiting senior Accenture global personnel by greeting them, providing space and high quality administrative support when appropriate
  • May assist with personal business as and when appropriate
  • Prepare a range of correspondence/communications according to company guidelines to be sent by executive to Global OG, country/GU personnel, top clients, etc
  • Prepare drafts of proposals/presentations based on knowledge of audience, presenter and applications, and identify appropriate B2 delivery method
  • Present or explain business-related information to Accenture personnel when required
  • Prepare complex reports as needed, including advanced graphics, charts, etc
  • Review and sort paper-based and electronic mail, identifying action required and taking action where appropriate
  • Handle a variety of special projects at the request of the executives
  • May coordinate and facilitate interactive EA sessions and meetings, as required
  • May coordinate work completed by other team members, acting as coach to less experienced coworkers
  • Minimum of 7 years of progressively responsible secretarial and administrative experience or a combination of related education, secretarial and business experience
  • Previous support of C-Suite level executives
  • Strong skill set with demonstrated proficiency
  • Advanced knowledge of the MS Suite, including Outlook, Word, PowerPoint and Excel
  • Background in Marketing or Human Resource
  • Advanced experience booking and managing complex travel arrangements (Domestic and International)
  • Routine availability for frequent and extensive overtime
  • Highly flexible availability to support unique hours in global environment
  • Highly proactive approach, dynamic anticipation of executives needs
  • Highly confident professional presence, assertive interpersonal style
  • Strong conflict resolution and negotiating skills
  • Agile decision-making and judgment within fast paced environment
  • Expert calendaring, travel (highly complex), and MS Office skills
  • Highly developed ability to step into network and relationships as an extension of the executive
  • Able to work and network effectively with all levels of management, staff, outside clients and vendors
  • Discretion to maintain highly confidential information
  • Excellent verbal and written communication skills and command of language
  • Ability to effectively multi task, prioritize and manage complex assignments
  • Ability to proactively address issues and resolve problems, making appropriate recommendations, proposing solution alternatives, using sound business judgment
  • Flexibility for extensive overtime is required
83

Assistant Manager, Executive Support Resume Examples & Samples

  • Reception functions / duties are carried out professionally and with courtesy,
  • Daily scheduling for breaks, lunches and or intermittent / planned / unplanned absences is completed to ensure sufficient coverage for the Executive Floors,
  • Staff is always advised of changes to daily schedule to ensure coverage takes place at specified time and place,
  • Cross training on all floors is provided to ensure Service Excellence is delivered at each interaction with internal partners, clients and guests
  • Identification and reporting of improvements to processes and procedures within department
  • Track / Manage assigned budget with ongoing identification and implementation of cost savings opportunities
  • Ability to work with minimum supervision and in collaboration with a team,
  • Excellent phone etiquette,
  • Excellent and proven customer service focus record,
  • Knowledge of MS Office (Word, Excel, PowerPoint, Outlook, Access)
84

Executive Support Assistant Resume Examples & Samples

  • Provides primary and confidential administrative, clerical, and secretarial support to the Dean and Associate Deans. Duties include, but are not limited to: maintaining, managing, and coordinating schedules/calendars of the deans; making travel arrangements and providing associated accounting follow-up; providing clerical, correspondence, program and project support; managing information (e.g., telephone, e-mail, letters, in-person) flow through the Dean’s office
  • Provides front-line customer services, including but not limited to answering phones, greeting visitors and answering general questions related to the functions of the office. Screens and routes calls, takes messages and schedules meetings requested by visitors/callers with the Dean. Provides information to students, faculty, staff, alumni, press, and other members of the public; responds to questions and/or complaints as appropriate. Assures that information is accurately/wisely conveyed to each of these groups
  • Assists the Dean in preparing for Board of Trustees meetings. Attends Trustee and records official notes of meeting for distribution
  • Acts as primary administrative support to the responsible Associate Dean and Institutional Research during the SAI (course evaluation) process
  • Provides/coordinates administrative support for faculty and administrative searches as assigned
  • Maintains confidential faculty personnel files, ensuring that contractual paperwork, salary letters, cvs, and all supplemental materials are up to date
  • Assists the Dean and/or Associate Deans in the planning of regularly scheduled faculty meetings, periodic faculty retreats, and other events and meetings. This may include scheduling of locations and times, ordering refreshments, requesting AV equipment, coordination of schedules, and preparation and distribution of meeting materials
  • Manages Deans’ Office student employee work schedules and work assignments. Trains and assists students in time reporting
  • Maintains faculty search files for Dean’s office. Assists in “on-boarding,” and prepares appointment documents, for new faculty and administrative employees. This includes, but is not limited to, ensuring that all new employees are scheduled for University orientation, have necessary documents completed for payroll, keys, ID cards, parking, new computer, office set-up, e-mail, and are generally made welcome
  • Works closely with CLA Financial Officer, CLA Faculty Support Manager, Student Success Hub Administrative Assistant, and the office of the VPASA to ensure smooth running of Academic Affairs processes. May occasionally be asked to support other office team members in completing projects
  • Orders office supplies, including specialty paper and stationary
  • Maintains office supply room, storage rooms and common storage areas. Monitors staff and student copy and fax equipment and vending machines. Process work requests for equipment and for building maintenance and repair
  • Reviews CLA calendar and provides information relevant to vacation requests
  • Schedules and sets up teleconference phone
  • Makes all travel and compensation a