Technical Support Intern Resume Samples

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BR
B Ratke
Bailey
Ratke
6565 Michael Mountains
Philadelphia
PA
+1 (555) 138 5911
6565 Michael Mountains
Philadelphia
PA
Phone
p +1 (555) 138 5911
Experience Experience
10/2016 present
Chicago, IL
Technical Support Intern / Co-op
Chicago, IL
Technical Support Intern / Co-op
10/2016 present
Chicago, IL
Technical Support Intern / Co-op
10/2016 present
  • Engaging clients early in the design and development process or our technologies to improve quality, collaborate with technical experts, and deliver the right strategy and features
  • Working with internal and external resources to troubleshoot, identify and develop solutions or workarounds for customer issues
  • Deliver remote support to worldwide IBM customers using our software for large scale application development
  • Assist the Client Programs team with various administrative responsibilities
  • Creating and sending emails to gain clarification and validation of updates
  • Creating and updating company and advocate records
  • Increase client satisfaction/loyalty, and identify reference candidates
07/2011 09/2016
New York, NY
Business Technical Support Intern
New York, NY
Business Technical Support Intern
07/2011 09/2016
New York, NY
Business Technical Support Intern
07/2011 09/2016
  • Supporting Endpoint / Malware Team with Escalations, including information requests and managing customer technical issues to resolution, maintaining proactive communication
  • Working on Service Request / Support allocations, as well as internal improvement projects
  • Provide administrative support, including producing weekly reports for management
  • Provide technical support for Intel Security Business Support Customers
  • Act as a point of contact between McAfee labs & Business Support
  • Liaising with internal global teams to identify and Implement beneficial opportunities
  • Log all activity associated with any service request in our CRM system so that a complete and thorough record is maintained for the customer and Company
02/2009 02/2011
Boston, MA
Technical Support Intern
Boston, MA
Technical Support Intern
02/2009 02/2011
Boston, MA
Technical Support Intern
02/2009 02/2011
  • Provides updates in Service Now to assist in management of hardware inventory to ensure asset control, proper deployment and maintenance
  • Ensure customer feedback is properly channeled into Product Management and Research & Development
  • Assist with providing technical support for multiple product offerings
  • Find right balance of studies with work (e.g. opportunity for thesis topic)
  • Responds to technology help requests, troubleshoots computers and printers.Installs and modifies hardware and software under the direction of professional staff
  • Assist with troubleshooting and advising stakeholders on the resolution of complex technical issues
  • Teamwork and fun
Education Education
Bachelor’s Degree in Computer Science Information Systems
Bachelor’s Degree in Computer Science Information Systems
Kent State University
Bachelor’s Degree in Computer Science Information Systems
Skills Skills
  • Create and publish solution knowledge for re-use by customers and Tenable employees
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Serves as the first-tier liaison between the customer and Tenable for technical related issues
  • Installs low voltage electronics and troubleshoots AV connectivity support requests under the direction of professional staff
  • Participate in training and other professional development activities; keep abreast of trends
  • Good written and verbal skills
  • Analyzing vulnerability scan results, system audits, and log events
  • Tech Geeks are welcome here! It takes the best to build the best; our employees use the latest and greatest software and hardware for their daily work
  • Provides first Level Technical Support on Dell supplied products and/or peripherals
  • Understanding of Simple Network Management Protocol (SNMP)
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11 Technical Support Intern resume templates

1

Technical Support Intern Resume Examples & Samples

  • Provides updates in Service Now to assist in management of hardware inventory to ensure asset control, proper deployment and maintenance
  • Ability to diagnose and resolve issues with Windows 7, Apple, and a variety of PC applications
  • Delivery of standard and non-standard solutions and services to all locations
2

Technical Support Intern / Co-op Resume Examples & Samples

  • Engaging clients early in the design and development process or our technologies to improve quality, collaborate with technical experts, and deliver the right strategy and features
  • Increase client satisfaction/loyalty, and identify reference candidates
  • Creating and updating company and advocate records
  • Creating and sending emails to gain clarification and validation of updates
  • Assist the Client Programs team with various administrative responsibilities
  • Deliver remote support to worldwide IBM customers using our software for large scale application development
  • Working with internal and external resources to troubleshoot, identify and develop solutions or workarounds for customer issues
  • Continuously improve and expand one's own analytical and problem solving skills
  • Proficient in English communication skills, both written and verbal
  • Demonstrated ability to work quickly and accurately
  • Proven ability to analyze information and use logic to determine validity of data
  • Demonstrates Problem Solving & Troubleshooting Skills
  • Experience interacting with customers
  • Knowledge of application servers (Websphere Application server/Tomcat)
  • Knowledge of database management systems (DB2/Oracle/SQL Server/Derby)
  • Development Lifecycle Knowledge/Experience
  • Experience with J2EE
  • Understanding of software engineering
  • Preferred field of study: Marketing and/or Engineering
3

Business Technical Support Intern Resume Examples & Samples

  • Supporting Endpoint / Malware Team with Escalations, including information requests and managing customer technical issues to resolution, maintaining proactive communication
  • Provide technical support for Intel Security Business Support Customers
  • Working on Service Request / Support allocations, as well as internal improvement projects
  • Provide administrative support, including producing weekly reports for management
  • Log all activity associated with any service request in our CRM system so that a complete and thorough record is maintained for the customer and Company
  • Act as a point of contact between McAfee labs & Business Support
  • Liaising with internal global teams to identify and Implement beneficial opportunities
  • Capable of working unsupervised by prioritizing work and focusing on meeting agreed objectives in required time-frame,
  • Ability to integrate quickly with existing team so that maximum contribution to team goals can be achieved rapidly
  • Excellent analytical problem solving skills
  • Confident working in a customer facing environment
  • Desktop and/or notebook hardware familiarity (practical skills)
  • PC hardware and software architecture familiarity
  • Understanding of basic server and network
  • Ability to build and debug typical PC and Server software, install and debug typical operating systems including both Microsoft Windows* and various distributions of Linux*
  • Microsoft Windows* Operating System familiarity beyond that of a general user
  • Solid understanding and experience in deploying and/or support Windows* client and/or server environment
  • Keen personal interest in computing would be an added advantage
  • Interest in Security
  • Interest in Malware Threat landscape
  • Fluency in a European language is useful but not essential
4

Technical Support Intern Resume Examples & Samples

  • University study in Computer Science or related field
  • OpenGL knowledge
  • Interest in aerospace domain
  • Upper-intermediate level of English language
  • Good communication skills, positive approach
5

Technical Support Intern for Sensing Resume Examples & Samples

  • Work on software design and/or software V&V for one or more product families
  • Responsibility for development of requirements, code and documentation within safety critical software life-cycle (DO-178B/C)
  • Responsibility for task performance (time, quality, delivery)
  • C/C++/Java/C# or script languages
  • Development software tests
  • Support of research & development tasks and projects
  • Bachelor Degree in Computer Software and/or Systems Engineering
  • Knowledge and experience in C/C++ or Java/C# programming
  • Communicative command of English language is mandatory
  • Experience with embedded software projects is a plus
  • Previous experience in global world-wide teams is a plus
6

Technical Support Intern Resume Examples & Samples

  • Student of last year of university studies
  • Knowledge of C++, Python, Matlab
  • Advanced command of English
  • Knowledge of HW is a plus
7

Technical Support Intern Resume Examples & Samples

  • Participating on developing Java Web applications for diagnostics and prognostics solutions
  • Involved in all phases of the development
  • Part of software integration
  • Extending current experience and skills
  • Bacherol degree
  • Experience in at least one of the following areas, the more the better
  • Web technologies (HTML, CSS, JavaScript, XML, XSLT)
  • Java (Java EE, Spring Framework)
  • SQL (MSSQL, T-SQL)
  • Communicative English
8

Technical Support Intern Resume Examples & Samples

  • Experience with demonstrating engineering and analytic expertise
  • Experience with NSS projects
  • Ability to identify technical solutions to meet business needs
  • Pursuing a BA or BS degree
  • Experience with Microsoft Office, including Word, Excel, PowerPoint, and Outlook
  • Knowledge of NSS clients’ organizational structure
  • Ability to multi-task and adapt to changing priorities, procedures, and information technology tools
  • Ability to interact well in cross-functional team meetings and professional environments
  • Ability to interface with internal and external clients
  • Ability to perform analysis and assessment
9

Technical Support Intern Resume Examples & Samples

  • Working on different technologies (Linux OS, MySQL, Cisco, Juniper ...etc etc) and scripting languages (bash, perl, python, javascript)
  • Competent at navigating Unix terminal
  • Strong personal commitment to quality and customer service
  • Proven ability to maintain a professional demeanour when handling complex customer & internal issues
  • An understanding of ITSM, ITIL, or CMDB
  • Bilingual/Multilingual in English/French or English/German is a nice to have
10

Technical Support Intern Resume Examples & Samples

  • Good understanding of customer support business operations
  • Good understanding of ServiceNow Platform
  • Ability to troubleshoot and configure customer applications on ServiceNow platform
  • Exposure to working with customers on key maintenance projects
11

SAP NS Technical Support Intern Resume Examples & Samples

  • Provide inbound and outbound (phone) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
  • Document transactions in Ticketing system
  • Create content for knowledge base systems
  • Currently pursuing Bachelors in Computer Science or equivalent
  • Java and SQL knowledge
  • Good organizational habits; can prioritize tasks, develop good work procedures, manages time well
12

Dealer Technical Support Intern Resume Examples & Samples

  • Support email inbox management
  • Some direct client contact, both inbound and outbound – email & phone
  • Website audits
  • Quality assurance of work completed to ensure high level of customer satisfaction
  • Task work as assigned from Digital Advisors, Digital Specialists & Client Solution Managers
  • Currently pursuing a bachelor's degree in Business or a related field (or within 12 months post-graduation) is required
  • Excellent written and verbal communication skills (using English)
  • Critical-thinking skills
  • Familiarity with web-based technologies in a Windows environment and Digital Marketing experience are a plus
13

Technical Support Intern Resume Examples & Samples

  • Transferring Lotus Notes documentation into Service Cloud
  • Create a library of illustrated parts lists for field and technical support use
  • Create an inventory of reports used in field service evaluations
  • Other tasks as directed
14

Technical Support Intern Resume Examples & Samples

  • Serves as the first-tier liaison between the customer and Tenable for technical related issues
  • Maintaining in-depth knowledge of Tenable products and information security best-practices
  • Create and publish solution knowledge for re-use by customers and Tenable employees
15

Technical Support Intern Resume Examples & Samples

  • Developing innovative/creative solutions
  • Translating business requirements to technical specifications
  • Unit testing, including automation
  • Participate in Agile Scrum process, including daily Scrum meetings, Retrospectives, Planning, etc
  • Use Agile tools to document work and status
  • Contribute to the Development team as an active member
16

Technical Support Intern Resume Examples & Samples

  • Updating and maintenance of current CRM customer records
  • Development of processes to track existing customers' assets
  • Verification of new literature for accuracy and proper levels of information
  • Assistance in test operation of new software products
17

Technical Support Intern Resume Examples & Samples

  • Find right balance of studies with work (e.g. opportunity for thesis topic)
  • Learn and do something useful
  • C++ and/or Python
  • Linux and/or iOS and/or Windows
  • Passion to work on real stuff
  • Teamwork and fun
18

Technical Support Intern Resume Examples & Samples

  • Responds to technology help requests, troubleshoots computers and printers.Installs and modifies hardware and software under the direction of professional staff
  • Installs low voltage electronics and troubleshoots AV connectivity support requests under the direction of professional staff
  • Participates in Event Support activities and Conferences as needed in conjunction with student workers and professional staff
  • Participate in training and other professional development activities; keep abreast of trends
19

Technical Support Intern Resume Examples & Samples

  • Currently enrolled in a college degree program
  • Experience in dealing directly with customers is preferred
  • Works well under pressure, effectively handles conflict, and demonstrates flexibility in work style to accommodate changing priorities and fixed deadlines
  • Self-motivated, capable of seeking quality solutions, and continuously focusing on process improvements, while keeping the needs of the business at the forefront
  • High degree of mechanical aptitude is required; Exceptional attention to detail and accuracy
  • Extremely organized, ability to juggle multiple priorities, and flexible to accommodate changing business needs and fixed deadlines
  • Demonstrates problem solving skills: understanding of appropriate escalation points
20

Technical Support Intern Resume Examples & Samples

  • Assist with providing technical support for multiple product offerings
  • Assist with troubleshooting and advising stakeholders on the resolution of complex technical issues
  • Assist with making recommendations to forward incidents to site support in the event that remote access is unavailable and/or accessibility to certain tools is limited
  • Provide data and resources for incidents
21

Technical Support Intern Resume Examples & Samples

  • Good written and verbal skills
  • Can show customer empathy
  • Technical acumen – can review technical data requested and has some understanding of what is happening