Engineer, Technical Support Resume Samples

4.5 (82 votes) for Engineer, Technical Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the engineer, technical support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Resume Builder
CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

Create a Resume in Minutes
TO
T O'Connell
Thad
O'Connell
57206 Kiehn Fort
New York
NY
+1 (555) 284 9347
57206 Kiehn Fort
New York
NY
Phone
p +1 (555) 284 9347
Experience Experience
Philadelphia, PA
Junior Technical Support Engineer
Philadelphia, PA
Zieme, Littel and Larson
Philadelphia, PA
Junior Technical Support Engineer
  • Develop effective working relationships with customers, co-workers and cross departmental personnel
  • Contribute actively to the development and improvement of tools, processes, and procedures in the customer support team
  • Provide troubleshooting for common network related issues
  • Creates Knowledge Base articles and provides input to higher levels on deployment guides
  • Solves product and network problems and questions of low complexity
  • Conceptual knowledge of Meru wireless products and management tools
  • Provide first response for all monitoring alerts and follow pre-defined technical support steps
Houston, TX
Engineer, Technical Support
Houston, TX
Hackett-Effertz
Houston, TX
Engineer, Technical Support
  • Minimal travel
  • Provides guidance to Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. This position will provide expert on-site and remote support during major software upgrades as well as validate and implement parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
  • Provide direct troubleshooting assistance to customers responding real time to customer technical inquires via phone, email and on-site presence as necessary
  • Routing and escalation of technical issues within the support organization
  • Capture and tracking of customer issues through CRM tool Sales Force
  • Maintain ownership of technical issue through closure
  • Manage issue resolution against identified service level goals
present
Dallas, TX
L Technical Support Engineer
Dallas, TX
Willms-Bailey
present
Dallas, TX
L Technical Support Engineer
present
  • Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team
  • Shares best practices with team and peers in the implementation of best practices to promote continuous improvement within the team
  • Identify improvement opportunities
  • Strong work ethic geared towards exemplary customer service
  • Should be open for 24/7 work culture
  • Maintain individual performance targets
  • Create wikis, blogs, tech-notes, technical trainings, and webcasts for educating Customer and Business Partners
Education Education
Bachelor’s Degree in Technical Field
Bachelor’s Degree in Technical Field
University of California, Berkeley
Bachelor’s Degree in Technical Field
Skills Skills
  • Basic technical skills and knowledge, grasp of networking fundamentals
  • Good analytical skills
  • Conceptual knowledge of Meru wireless products and management tools
  • Solid understanding of technical troubleshooting and case management tools
  • Basic planning, prioritization and organizing skills
  • Creates Knowledge Base articles and provides input to higher levels on deployment guides
  • Attention to detail
  • Ability to function effectively in standard daily activities
  • Ability to work efficiently in an international team
  • Ability to analyze, configure and troubleshoot small networks
Create a Resume in Minutes

15 Engineer, Technical Support resume templates

1

Optical Technical Support Engineer Resume Examples & Samples

  • Deploy, configure, and support a large-scale production optical network that spans ULH terrestrial, regional metros and subsea networks, interconnecting data centers and Point of Presence (POP) sites across many regions
  • Create and maintain optical network designs for metro, regional and long-haul DWDM rings/systems
  • Generate implementation plans and provide technical leadership and guidance during deployment activities
  • Responsible for network documentation, updating and maintaining optical network drawings and plans
  • Compile Bill of Materials for each deployment and maintenance
  • Collaborate with vendors/manufacturers to evaluate new hardware/software and create optical standards for network deployment teams
  • Creating Scope of Work documentation and ordering cross connects
  • Verify and validate cross connect and light levels before enabling the circuit
  • Work with network provisioning engineers to turn up new circuits and engage and escalate with vendors to troubleshoot out-of-service or faulty circuits
  • Schedule and perform network maintenance, repair, and upgrade tasks as needed while limiting the impact on the production network
  • Work closely with Network Engineering, Logistics, and equipment vendors as new equipment and technologies are integrated into the production network
  • Queue Management for tasks and incidents, participate in ongoing DC/POP deployment projects
  • Responsible for asset management of networking gear in datacenter and POP sites including RMA
  • Build and maintain POP site documentation including specs, cross connects, and inventories
  • Proactively contribute to documentation, automation and processes as they evolve
  • Manage stock quantities and use logistics to prepare for installations in the near future
  • Participate in on call activities and follow escalation process to support the infrastructure 24/7
2

Production Technical Support Engineer Resume Examples & Samples

  • 80% - Floor Support – Support ongoing operations on the manufacturing floor. Attend manufacturing morning meeting. Respond and troubleshoot process issues; evaluate process data including chromatography trends and column performance/integrity. Conduct batch review. Provide training to manufacturing personnel. Identify and advance continuous improvement initiatives. Provide inspection support as needed. Provide weekend call-in coverage as needed
  • 10% - Process Quality Systems – Support deviation initiation, conduct operator interview, and provide detailed event description
  • 10% - Documentation – Author testing/sampling protocol. Review SOP and batch record as needed
3

Technical Support Engineer Enterprise Applications Resume Examples & Samples

  • Provide a high level of customer service at all times
  • Manage, research, and resolve issues relating to VMware products
  • Maintain proficiency in all VMware, Microsoft, and UNIX technologies
  • Represent VMware, its shareholders, and its partners in only the most professional manner at all times
  • Any other duties or project as requested by the Manager/Senior Manager of Enterprise
  • Prior administration and support experience with all of Windows server operating systems, and workstation operating systems in large enterprise environments
  • Prior administration and support experience with UNIX systems (especially Solaris, LINUX, AIX, and/or HP-UX)
  • Familiarity with vSphere, ESXi, and other VMware products
  • Excellent communication (both oral and written), interpersonal, and customer service skills are a must
  • Ability to act in an effective and professional manner during moments of high stress
  • Familiarity with a variety of enterprise management tools and software
  • Strong commitment to setting goals and achieving results
4

EG CSC Technical Support Engineer Resume Examples & Samples

  • To achieve industry leading customer satisfaction and loyalty through delivery of high level technical support to HP enterprise customers
  • Take total ownership of customer issues, understand their environment and the issues impact. Guide customers to go through necessary trouble shooting processes and efficiently solve customers' hardware or
  • Facilitate the success of other parts of HP through collaborative problem solving, knowledge sharing and proactive activities
  • Willing to work under pressure and in extra time
  • Certification of IT industry is preferable, like CCNA, MCSE, VCP, etc
5

Junior Technical Support Engineer Resume Examples & Samples

  • To ensure maximum possible service availability and performance
  • To action on service requests
  • To provide support services for Engineering and other technical teams
  • A minimum of 12-18 months experience in a Technical Support or similar role
  • At least basic Linux CLI skills
  • Basic sys admin skills
  • Good communicator with a natural aptitude for dealing with people
  • Good network diagnostic skills
  • Work well in a busy team, being quick to learn and able to deal with a wide range of issues
  • Strong analytical skills and able to collate and interpret data from various sources
  • Ability to assess and prioritize faults and responds or escalates accordingly
  • Proven track record within a SOC, IT or ISP environment
  • Experience with switching and internet routing technologies; network diagnostic skills
  • Experience configuring internet applications such as Apache, Exim, BIND
  • Experience of network monitoring tools and protocols (MRTG, RRD, NAGIOS, SNMP)
  • Experience of analyzing system and network performance using monitoring and graphical data
  • Experience of diagnosing network and service issues, following them through to resolution
6

Technical Support Engineer Database\data Protection Resume Examples & Samples

  • Experience in a similar customer service work environment
  • Must be independent, self-motivated, a team player and have a people-oriented personality
  • Effective and efficient problem solving skills
  • Ability to work in fast paced, dynamic environment
  • Able to be professional and have timely management of personal work load covering multiple problems
  • Keep up to date with emerging technologies and latest Microsoft product versions
  • Delivery of excellent customer service
  • Knowledge of RDBMS (relational database management system) (e.g. Oracle/SQL or Server/DB2)
  • Knowledge of Enterprise Backup and Recovery software (e.g. Symantec NetBackup, EMC Commvault)
  • Knowledge of Virtualization (e.g. ESX, vSphere, Hyper-V)
7

Technical Support Engineer Premier Services Resume Examples & Samples

  • Supporting our most strategic Premier Services customers
  • Focus on day to day SR resolution and proactively drive progress
  • Meeting aggressive responsiveness and resolution targets
  • Provide Technical guidance provided by leveraging top knowledge content
  • Provide formal root cause analysis on severity 1 critical customer situations
  • Work closely with Account Managers to provide world class customer service to the client
  • Document escalation action plan and track via executive summary in case documentation
  • Provide onsite support if required
  • Facilitate the on boarding process of new accounts by leading the initial technical engagement meetings
  • Complete comprehensive site profile documents ensuring the customer’s VMware infrastructure and architecture is documented
  • Proactive Service and Relationship Development
8

Product Technical Support Engineer Resume Examples & Samples

  • Develop and recommend product maintenance programs and strategies. Independently develops programs utilizing feedback and technical knowledge in an effort to effectively utilize regional service resources and reduce customer down time
  • Prepare Service Documentation including service manuals, retrofit instructions, technical bulletins, and parts lists. Identifies procedures and level of theory appropriate for effective troubleshooting and repair of products. Responsible for providing input and coordinating efforts for the development and release of; theory of operations, technical procedures, User Manuals, troubleshooting methods and repair center instructions
  • Work with Customer Technical Support group to prepare and deliver Service associates' training programs on current products
  • Support Service Associates remotely or on-site to resolve non-routine technical problems - within assigned worldwide regions as well as domestically
  • Responsibilities may require domestic and international travel; expectation is 10 - 40% of the time
  • Serve as liaison between Service associates and Research, Engineering, Manufacturing, and Quality Assurance regarding definition and resolution of product problems
  • Technical support
  • Technical sales
9

Aix Technical Support Engineer Resume Examples & Samples

  • At least 4 years experience in IT technical support in Unix environment or any related field
  • At least 5 years experience in Japanese speaking environment
  • Chinese simplified: Basic knowledge
10

Hardware & Software French Technical Support Engineer Resume Examples & Samples

  • Provide first and second level support to customers
  • Log and escalate faults with relevant contacts and systems
  • Manage incidents through to resolution
  • Use monitoring tools to assess issues
  • Configure electronic hardware system remotely and before expedition
  • Configure Software for clients
  • 2+ years Telecoms & System support experience
  • Windows and mobile devices operating system support
  • Basic knowledge of Wireless, GSM, GPS, GPRS 3G connectivity
  • Able to read and understand electronic part data scheet
  • Able to modify electrical schematic
  • Excellent problem solving abilities
  • Clear communication skills with technical issues
  • Analytical skill
11

Technical Support Field Engineer Resume Examples & Samples

  • Influencing/Negotiating
  • Solid background in current computing infrastructures, including operating systems, devices (e.g., laptop, Chromebook, tablets, smartphones), and networking. Must be familiar with mobile devices and their operating systems (including iOS, Android)
  • Windows Server OS , Microsoft applications (SharePoint, DPM, MOM, SMS) knowledge
  • Windows Client OS (XP, 200 Workstation)
  • Networking (TCP/IP, SMTP, Nics)
  • Advanced Routing
  • Firewalls/Switches
  • Expert NetWare Administration
  • Hardware (SCSI, Storage devices, SAN, Clustering, Tape Devices/Loaders)
  • Advanced Email system administration knowledge (Multiple)· Exchange
  • Advanced Directory services knowledge (Multiple)
  • NDS
  • Core dump, User Dump and advanced log analysis
  • Industry Certifications (MCSE, CNE, CSP)
  • Troubleshooting Tools (Filemon, Regmon, Windbg, etc)
  • In-depth Knowledge of HMH product to the level of understanding the modules in the product and their interactions with each other and the Operating System
  • 4-6 years experience in technical field support position
  • Experience with iPad devices to include imaging tablet devices, installing and configuring software, and training usage
  • DI
  • J2W-MO
12

Technical Support Engineer With German & English Resume Examples & Samples

  • Respond to customer inquiries, primarily via email and telephone
  • Resolve any customer technical issues through diligent research, reproduction, and troubleshooting
  • Participate in testing alpha and beta products
  • Linux administration on Redhat, SUSE , Debian
  • UNIX kernel diagnostics/debugging (at a level typically found in level 2 or level 3 UNIX support staff)
  • Experience in working with development organizations in a new product introductions role
13

Business Objects Technical Support Engineer Resume Examples & Samples

  • Systems break/fix and troubleshooting Production failures
  • Ensure adherence to standards and policies
  • Participate in weekly change and Operational Readiness Review meetings for application changes
  • 4+ years
  • Strong collaboration and communication skills
  • Ability to execute and prioritize a large number of tasks, and resolve issues and resource conflicts without aid from direct manager or project sponsor
14

Engineer, Technical Support Senior Resume Examples & Samples

  • Provide technical assistance to integrators, dealers and distributors for surveillance projectors
  • Work with system integrators to help design audio visual and security systems
  • Support Consultants in audio visual and security/surveillance markets
  • Projector control system compatibility and testing
  • Provide technical support at Trade shows and events
  • Will be working with leading edge technology in the surveillance and security industry
  • Must have Technical degree in computer or related field
  • Must have strong networking background
  • CTIA+ certification recommended
  • Cisco Certification recommended
  • Security market background is a plus
  • AV industry knowledge is a plus
  • Job requires 30% travel. This position requires driving for company business as an essential function of the job and must remain in compliance with company safety guidelines and policies
15

Smart Process L Technical Support Engineer Resume Examples & Samples

  • Platform skills (WIN,UNIX,Linux, Sun,HP, z/OS,iseries)
  • Analytical/Technical Ability
  • IBM Software product skills is a plus
16

Post Sales Service Quality & Technical Support Engineer Resume Examples & Samples

  • Generate Repair Quality Plans Based Upon Data Analysis
  • Monitor Outgoing Quality Control at Third Party Repair Facilities
  • Manage Quality Escalation Issues
  • Drive On­going Product Improvements with Development Engineering & Product Quality
  • Create Risk Assessment and Implement Plans for New Product Launches
  • Support for Test & Programming Stations Used at Service Centers Establishing and Supporting Asset (PCBa & component level) Recovery Initiatives within Region
  • Provide New Product Introduction Training to the Service Centers
  • B.S. in Engineering or relevant Technical Degree (Industrial / Mechanical / Electrical Preferred)
  • Sound Data Analysis Skills
  • Process Quality Methods and Quality Sampling Methodologies
  • Third Party Production Quality & Process Management Experience
  • Innovative Problem Solving Experience
17

L Technical Support Engineer Resume Examples & Samples

  • Self-motivated, detail-oriented and organized
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills
  • Should have sound knowledge of telephone etiquette
  • Ability to treat people with respect under all circumstances, instil trust in others besides upholding the values of the organization
  • Should have ability to manage difficult customer situations, to respond promptly to the needs of the customer, respond to requests for service/assistance
  • Should exhibit Punctuality
  • Willing to work in shift and Sat/Sun
18

French Technical Support Engineer Resume Examples & Samples

  • Resolve escalated service requests
  • Own and track customer issues - record, track, and resolve in a timely manner using our ticket tracking system
  • Mentor 2nd level engineers who escalated the ticket
  • Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings
  • Minimum 5 years of experience in customer facing technical support work
  • Prior support experience at storage related company is desired
  • Proven ability to resolve customer problems, complaints, and issues utilizing internal and external resources
  • Strong technical troubleshooting and fault isolation skills in a multi-platform-system-vendor environment
  • Experience in supporting both hardware and software products, triaging issues, and escalating them to either the appropriate group
  • Knowledge of various operating systems such as VMware, Solaris, LINUX, and Windows with emphasis on OS tuning for SAN's
  • Understanding of Fiber Channel, IP networking/iSCSI
  • A development background would be a plus
19

Product Technical Support Engineer Resume Examples & Samples

  • Monitor and manage Tier 2 ticket queue
  • Participate in customer or internal calls as needed to expedite resolution
  • Maintain a high level of proficiency in ONE Display platform, including products, processes, and related technologies
  • Troubleshoot interactive ad units developed in HTML5/JavaScript and Flash/AS3
  • Troubleshoot & debug tag implementations in HTML/JavaScript or the firing of HTTP pixels
  • Troubleshoot & debug backend systems written in Java
  • Analyze server logs; including grepping, shell scripts and command-line log parsing tools
  • Develop custom implementations or solutions for various components of our platform
  • Mastery of platform API's both for troubleshooting and implementation purposes
  • Requires Bachelor’s Degree in Computer Science, Information Technology, Engineering or related technical field
  • Minimum 3 years experience in client-side web technologies such as HTTP, HTML/JavaScript, Flash/AS3, XML
  • 2 years experience in one or more server-side languages like PHP, Ruby, Python, Perl
  • 2 years of experience using Linux or a UNIX-like system
  • 1 year of experience with OOP languages such as Java or C++
20

L Technical Support Engineer new Positions Approved Resume Examples & Samples

  • Provide client support and technical issue resolution to IT requests via E-Mail, phone and other electronic medium
  • Obtain general understanding of OS and application operations related to company offered services. Able to work independently and efficiently to meet deadlines
  • Should have ability to comprehend, capture as well as interpret basic customer information
  • Should be able to follow instructions as well as take responsibility for their actions and also keep commitments
  • Should have the ability to make efficient use of available resources
21

Technical Support Engineer, Airwatch Resume Examples & Samples

  • Work flexible schedules, which may include evenings, weekends or holidays
  • Resolve customer technical issues through diligent research, reproduction, and troubleshooting
  • Document all technical inquiries, develop and review content for knowledgebase
22

Technical Alliance Support Engineer Contractor Resume Examples & Samples

  • Present VMware value proposition to VMware partners
  • Identify partners of interest and escalate to VMware Alliances (AM/TAM teams)
  • Present VMware vision and product information to partner technical management
  • Respond to customer inquiries, primarily via email (70%) and telephone (30%)
  • Resolve and partner technical issues through troubleshooting and diligent research via web, printed material and personal archives
  • Document all technical inquiries; develop and review content for knowledgebase and FAQs
  • Listen to partner and ask clarifying questions
  • Escalate call to Alliances based on guidelines
  • Follow up on all actions in a timely manner
  • Participate in Alliance meetings as a part of our extended team
  • Enable an outstanding Partner Experience
  • Support ISV initiative, by address technical partner inquiries related to support statements
23

Developer Technical Support Engineer Resume Examples & Samples

  • Review, research, diagnose, and respond to technical issues and questions from third-party and internal developers
  • Read and debug customer code
  • Publish technical articles and sample code to demonstrate uses of eBay APIs
  • Conduct customer application reviews and ensure they adhere to eBay policies and guidelines
  • Design, develop, maintain, and leverage support tools and utilities for the DTS team and customers
  • Code complex HTTP client applications for diagnostics, testing, and/or documentation
  • Meet or exceed eBay’s support SLAs and strive to continuously improve metrics
  • Adhere to project goals and milestones
  • Stay aware of technology and customer support trends and best practices, to enhance and evolve our DTS processes and tools
  • Be a team player, willing to provide technical guidance to other engineers, and to learn from them as well
  • Participate at industry events and/or conduct developer training sessions, as needed
  • Researching, diagnosing, and responding to technical issues and questions from developers
  • Hands-on experience with web services/APIs, including: JavaScript, RESTful APIs, JSON, XML, and SOAP
  • Programming language expertise (one or more): PHP, Python, Ruby, Perl, .NET, Java, ASP, or Objective C
  • SQL, database modelling, and using DBMS (such as MySQL, IBM D2, or Oracle)
  • Developing and deploying complex HTTP client applications
  • Experience developing or integrating systems through the full life cycle is a plus
  • Experience with eBay APIs and the eBay developer ecosystem is a plus
  • Active engagement with open-source tools and communities is a plus
  • Passion for customer success and doing what it takes to resolve customer issues
  • Experience providing technical support to developers
  • Experience working with external customers and representing the company
  • Proven ability to promptly answer support related email, phone calls and other electronic communications
  • Ability to solve challenging problems by combining input from a broad range of engineers and forming your own solution
  • Keen ability to learn new technologies quickly and discuss concepts with software engineers and less technical customers
  • Experience working in ecommerce-based, dynamic, fas- paced, result-oriented organizations
  • Ability and willingness to travel for events and conferences, if needed
  • Experience selling on eBay is a plus
  • Self-organized and able to work effectively within a small team
  • Independent and efficient, able to meet rapid deadlines
  • Self-motivated and detail-oriented
  • Proven commitment to quality and a thorough approach to the work
  • Proactive attitude and a willingness to “go the extra mile” to get the job done well
  • Flexible attitude, ability to perform under pressure
24

L Technical Support Engineer Resume Examples & Samples

  • Become a tech SME for our flagship product family of SIEM and Security Intelligence
  • Analyze customer problems & service requests and resolve them within agreed service levels
  • Use troubleshooting/ debugging techniques and tools to analyze technical problems
  • Engage Development teams for issues that need a resolution through code fixes
  • Increase IBM's Self-Help knowledge base, by creating knowledge articles wherever needed
  • Provide feedback to the Development Team on Product feature enhancements. Provide Test cases to the Test Team
  • Product related assistance to Pre-Sales / Sales/Deployment Teams
  • Create wikis, blogs, tech-notes, technical trainings, and webcasts for educating Customer and Business Partners
  • Provide technical support for critical issues on Weekends/ Public holidays on rotation basis
  • Especially for UNIX / Linux. Troubleshooting computer setups, networking issues. Strong OS concepts, OS security, Inter-Process communication, shell scripting
  • Excellent email and telephone etiquette
25

Technical Support L Engineer Resume Examples & Samples

  • Commercial experience in programming; writing and debugging codes
  • Experience in Software Development Life Cycle (SDLC) and Requirement Management
  • Digital eminence such as blogging, social forums, etc
  • Excellent Korean and English communication skills (written and verbal) and listening skills
  • Ability to multi-task and problem solving
  • Writing and organization skills
  • Willingness to learn, able to quickly develop and apply new skills
  • Band 7 or 8
  • Excellent Korean and English communication skills (written and verbal) and listening skills - mandatory
  • Must be currently employed as Regular employee with IBM Australia
26

Rsa-technical Support Engineer Resume Examples & Samples

  • Identifies, develops and implements problem resolutions and follows standard practices and procedures
  • Develops broad knowledge of the organization's mission and strategy and relates it to day-to-day issues
  • Works closely with peers and internal SMEs to increase knowledge and resolve customer issues
  • Identifies and provides resolutions to technical problems. Uses trouble-shooting tools, content and analytical practices to help determine best way to resolve identified and unidentified problems
  • Identifies and documents with management to proactively revise current procedures and tools to improve customer satisfaction
  • Will be expected to develop and participate in solutions training and problem resolutions skills development
  • Communication skills/Soft skills
  • Escalation point for TSE I/II
  • Develop relationship with Engineering
  • Interdepartmental projects identified by management
  • Advanced knowledge and hands on experience of Linux operating system. Preferably SUSE/Redhat certified RHCSA/RHCE
  • Managing Linux file system, Installation & Configuration, Network services, Disk Management
  • Good understanding of Oracle/SQL
  • Experience with Java/JBOSS, Weblogic/Websphere implementations
  • Work experience in Information security with exposure to security products, especially intelligence driven identity and access management
  • Client support experience and ability to collaborate and liaise with development to troubleshoot and resolve issues
  • Demonstrated ability to take initiative in identifying and resolving technical problems via telephone, WebEx, email and Web based service portal
  • Minimum of 4 years’ experience in Technical Support working with Enterprise level Software Systems
  • Knowledge of job associated programming languages
27

Advanced Technical Support Engineer Identity & Access Management Resume Examples & Samples

  • Debug reported problems in the IBM Security QRadar SIEM product
  • Design, develop, and unit test code fixes
  • Use programming languages, primarily Java, in which the product has been written
  • Have an in depth understanding of the environment to test the code fix
  • Understand and articulate the impact, to customers, Support, and other developers, of any changes on other components in the product
  • Support L2 Support Specialists in performing problem determination and analysis on client systems
  • Depending on the severity level of a problem, work directly with clients through conference calls or onsite visits
  • Provide client insight and feedback regarding the client environment to the development organization responsible for existing and new product development
  • In depth Operating Systems / Administration knowledge & experience especially for Unix / Linux
  • Troubleshooting computer setups, networking issues
  • Strong OS concepts, OS security, Inter-Process communication, shell scripting
  • Computer networks and Network security, TCP/IP fundamentals, network protocols
  • Clear and effective communication skills (oral and written English)
  • Listening skills. Analytical and problem solving skills
  • Ability to work as a part of a global team, despite the diversity (cultural, geographic and other differences)
  • Readiness to work in morning / evening shifts. Weekend of rotation basis
  • Experience with Virtualization (VMWARE)
28

Technical Support Engineer, Beijing, PMT, PMT Resume Examples & Samples

  • Responsible for providing adsorbent applications and technical supports to end users
  • Handle the adsorbent design request from sales personnel or customers
  • Provide on-site technical service to customers. Including analyse and solve technical problems and troubleshooting in adsorbent products application, adsorbent loading/unloading instruction, on-site instrument analyses service etc
  • Customer regular visit. Collect the market information of adsorbents application and transfer them to sales personnel in time
  • Work close with commercial team. Complete other job assigned by Sales Manager
  • Enhance customer relationship through positive customer interactions and a service oriented attitude
  • Ability to learn and use portable analytical equipment (just as moisture analyser) at customer plants
  • Participate in customer and contractor meetings as required
  • Follow, implement and maintain HS&E management system policy, procedures, work instructions, rule and regulations that developed or/and implemented within sales department or and the company
  • Promptly report, correct any unsafe action and condition that may present in work place
  • Education / Qualifications: B.S. is required in Chemistry, Chemical Engineering
  • Experience: 5 years or above working experiences in chemical industry
  • 2 years or above on-site technical service experiences
  • Good understanding of products application industries like Oil and Gas, Petrochemical, Coal Chemical, and adsorbent (MS, AA) knowledge is a plus
  • Analytical skills to troubleshoot customer concerns to achieve timely resolution
  • Willing to frequent travel
  • Professional Skills / Knowledge: Native Chinese. Good communication skills in English. Good communication skills with customer training experience
29

Sales Technical Support Engineer Resume Examples & Samples

  • Handling technical and commercial customer requests; drawing up and following up tenders; checking orders relating to technical specifications; documentation management; providing PLC training courses to customers; occasionally, you will visit your contact persons on site to carry out technical interventions or give product presentations
  • Supporting new customers at the start-up of projects, e.g. by creating applications software
  • Providing training and seminars
  • Acting as a liaison for your colleagues in the field on behalf of your customers
  • Degree MSc. (or equivalent) in engineering (electronics, electro-mechanics, measurement and control techniques)
  • You already have relevant work experience in the related subject plus 3-5 years in a technical problem solving environment or technical role within infrastructure or building automation industry; technical or technical-commercial
  • Knowledge of programming PLC systems, network and web technology and a strong affinity with the HVAC technology. Knowledge of IT systems infrastructure would be a benefit
  • To interact with your customers, you have a good command of French and Dutch; in addition, knowledge of English is indispensable. You are proactive, accurate and solution oriented
  • Ability to work in a matrix organization and with a small regional team
  • Regular travel within the Region and incidental travel to the Swiss and UK head offices will be required
  • You are a communicative team player who is able to take on responsibility in a dynamic and flexible way. Ability to multi-task, prioritize and remain calm in high pressure environments
  • You will work from your home office and from the Honeywell offices located in Brussels; You will be present in our subsidiary in Gouda (the Netherlands) at least one day per week
  • French and English speaking, excellent written and spoken
30

Production Technical Support Engineer Resume Examples & Samples

  • 80% Floor Support – Support ongoing operations on the manufacturing floor. Attend manufacturing morning meeting. Respond and troubleshoot process issues; evaluate process data including chromatography trends and column performance/integrity. Conduct batch review. Provide training to manufacturing personnel. Identify and advance continuous improvement initiatives. Provide inspection support as needed. Provide weekend call-in coverage as needed
  • 10% Process Quality Systems – Support deviation initiation, conduct operator interview, and provide detailed event description
  • 10% Documentation – Author testing/sampling protocol. Review SOP and batch record as needed
31

Afit Technical Support / Engineer Resume Examples & Samples

  • Providing technical writing assistance for research document preparation and submission
  • Developing, maintaining, and delivering course material related to reliability and reliability growth. Developing, maintaining, and delivering course material related to manufacturing readiness
  • Interacting with faculty, staff, students, and acquisition programs on technical problems; developing and presenting alternative strategies; and providing solutions to the government program manager
  • Participating in consultation efforts, and attending or participating in workshops, conferences, technical interchanges or similar venues as approved by the government on a case-by-case basis
  • Providing network solutions as well as support of all hardware/software needs and configurations requested by students, faculty, and staff within the Center, as well as equipment custodian duties
  • Managing the day-to-day IT operations teaching and research laboratories; operate and maintain a research network consisting of unclassified, classified, wired, and wireless network
  • Providing technical assistance to install, troubleshoot, and interact with various agencies to maintain and operate a variety of Air Force and/or DOD approved combat models and related software
  • Developing and recommending new approaches and alternative ways of accomplishing cyber education, research, and outreach objectives. Developing and presenting position papers and presentations on emerging cyberspace issues, threats, and mitigation strategies to Center leadership, as well as various levels of external DoD organizational leadership. Developing laboratory exercises for cyber professional continuing education curricula. Teaching and administering graduate–level cyber courses
  • Developing software to implement mathematical models to be transferred from graduate research proof-of-principle implementations to production implementations useable by Air Force operational customers
32

Online Technical Support Engineer Resume Examples & Samples

  • 1、College degree or abovein mechanical or electrical major, or equivalent required
  • 2、1-2 years working knowledge of Air Quality Instruments and Continuous Emission Monitoring System, such as SO2 /NOx/CO/O3/NH3 analyzer, PM10/PM2.5 monitor and etc.Fluency with personal computers is also required
  • 3、Preference will be given to those with 1-2 years Field Service experience of AQI and CEMS, previous experience in installing, servicing, and sales of AQI and CEMS
  • 4、Must have the ability to work independently, interpersonal and listening skills
  • 5、Effective oral and written communication skills with both English and Chinese (Mandarin)
  • 6、Self-motivated and good communication skills and team work spirit
33

Technical Support Engineer Spanish Resume Examples & Samples

  • Troubleshooting of photovoltaic installations via phone, email and live-chat
  • Log all customer transactions and interactions in our Customer Relations Management system and follow-up assigned cases until resolution is confirmed by caller
  • Escalate calls as necessary to higher-tier support team members and team lead
  • Strive towards meeting group and individual metrics and targets, including phone response, first-call-resolution, customer complaints … as well as individual quarterly key performance indicators
34

Technical Support Engineer, CIS Resume Examples & Samples

  • Provide both pre and post-sales phone and email support for Centrify Identity Service customers
  • Meet or exceed customer expectations on response quality and overall customer experience
  • Resolve customer reported issues and drive process/policy improvements through root cause analysis
  • Manage high-profile escalations to resolution, working with internal and field personnel
  • Participate in projects that enhance the quality or efficiency of the Support team
  • Participate in scheduled after-hours on-call support as needed
  • Respond to Technical support forums
  • At least 5 years of technical support or system administration experience with enterprise software products
  • At least 1 year of experience in supporting Mac OS X in an enterprise environment
  • In-depth knowledge of Active Directory; forests, domains, trusts, and implementing group policies
  • Experience with Microsoft Exchange or Office 365
  • Understanding of iOS, Android, and mobile device management (MDM) technologies
  • Solid understanding of Windows Server operating systems
  • Working knowledge of Mobile & SaaS concepts
  • Fundamental understanding of network troubleshooting and mail flow
  • Ability to set up and replicate customer environments in a lab environment
  • Experience with MS Exchange to Office 365 migrations
  • Knowledge of Java, Windows PowerShell, VB, or .NET scripting/coding
  • Experience supporting cloud applications such as Google Apps, Box, Fitbit, NetSuite, etc
  • Experience with Microsoft LYNC, SharePoint, Azure, Yammer, SharePoint Online
  • Acquainted with Single Sign-on concepts (SAML is a plus)
  • Ability to write SQL queries and familiarity with Microsoft IIS
35

IT Infrastructure Technical Support Engineer Resume Examples & Samples

  • Provide 24x7 level 2/3 global support for the Air Products (AP) computing platforms, infrastructure hardware/software, services, processes and offerings under the purview of IT
  • Engage support providers (e.g., MS, EMC, Cisco, VMware, CommVault, etc.) and other third party support to effectively provide continuous availability to AP business processes, connectivity, communications and services
  • Collaborate with Infrastructure Engineering in design, integration, testing and landing of new and enhanced information systems, services and offerings
  • Partner with Infrastructure Operations teams (DC/Network) to document and land operational support
  • Understand, adhere to, and execute adopted ITIL practices for Change, Incident, Problem and Release Management
  • Participate and/or lead cross-functional and organizational Problem Escalation Teams (PET)
  • Provide technical subject matter expertise
  • Participate, collaborate, lead and/or execute maintain viability upgrades or currency activities/projects in support of infrastructure components
  • Author, review, and maintain currency of documentation required for knowledge transfer and training to successfully land new solutions into the support organization
  • Participate and execute project tasks, including dependencies, document status, risks and scope statements to be used by team members in the decision process; and acts as a technical subject matter expert to various project teams as required
  • Offer ideas for improving work and team processes and reduce costs through the application of Continuous Improvement methodologies
  • Develop and implement technical solutions that meet operational improvement needs; ensures that decisions are supported by relevant stakeholders as well as sound performance data
  • Keep abreast of the latest technology through active involvement with relevant industry/vendor associations and independent research/training
  • Assist in developing, testing and implementation of process-based solutions that cross organizational lines
  • Work closely with various departments on their application specific incidents, availability and performance requirements
  • Bachelor’s degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
  • Approximately 5-8+ years of experience within one or more areas within a medium to large IT Enterprise Organization
  • Candidate must possess strong verbal and written communications skills in order to effectively communicate technology changes to clients inside and outside of IT
  • Ability to effectively work independently and collaboratively across global, cross organizational team environments and participate in virtual projects, work requests or activities
  • Able to prioritize and meet milestones when working on multiple projects simultaneously
  • Strong understanding of ITIL processes (change, problem, incident, etc.)
  • Strong troubleshooting, incident management and isolation capabilities respective to multiple technologies
  • Strong ability to work with strategic vendors, outside service/support providers and other third party suppliers
  • 3-5+ years of experience with the following products and/or skill sets are required
36

Engineer, Technical Support Resume Examples & Samples

  • Strong service owner resolving technical issues that cannot be resolved through normal operations and maintenance procedures and provides leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
  • Actively participates in operation, technical and escalation RCA review meetings with location technology vendors to address on-going product issues, evolution plans, new feature activation and any initiative leading to fault management and configuration management improvements
  • Provides technical guidance within the team and cross functional teams during resolution of customer issues to develop the technical troubleshooting and leadership skills within the Tier2 Organization. Ensures that performance goals are maintained across the team. Approves technical bulletins written within the team of the Tier2 organization
  • Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. Provide input to Operation Support documentation (OSD) and on-line help for critical and major alarms. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position’s team or customers’ team
  • Provides guidance to Engineering and Vendor teams with the validation and deployment of new nodes, products and services to ensure trouble free network changes and smooth transition from the initial design through IOT Lab/FOA trials to full general availability (GA). This position will provide expert on-site and remote support during major software upgrades as well as validate and implement parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
  • Strong communication/coordination/collaborative, verbal and written skills with experience of working outside of an individual’s comfort zone (position requires leadership laterally/downward/upward)
  • Foundational understanding of Operations and Maintenance procedures and Troubleshooting techniques across multiple IMS/VOLTE/LCS platforms
  • General understanding of system protocols and interfaces used within wireless 2G GSM and 3G UMTS network
  • Ability to multitask and effectively handle multiple competing priorities and working under pressure
  • Foundational understanding of GSM, UMTS and LTE/VOLTE Network Signaling protocols such as ISUP/SIP, MAP/DIAMETER, SIGTRAN, PCAP, SMS and TCP/IP required
  • Innovative analytical and technical troubleshooting skills
  • Experienced level vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements
  • 3+ years of experience in fault analysis within the telecommunications industry
  • 2+ years of wireless industry experience in the OSS and network management space
  • Proven record of accomplishment in supporting location technology platforms including A-GPS MLC, GMLC and SMLC for emergency services and commercial applications
  • Working system knowledge of LCS messaging, end to end transaction flow for E911 calls and MSS/GMLC data-fill to support E911 call routing
  • Foundational understanding of GSM/UTRAN/LTE network architecture with emphasis on LCS interfaces: Lb, Lbis, Lg, Ls, IuPC, IuBC, RAN Sigtran and SS7
  • Understanding of CMAS/CBS standard for cell broadcasting support
  • Solid understanding of Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines
  • 2+ years of experience with E911, Commercial LB, CMAS and or Small Cell Provisioning vendors is strongly preferred
  • 2+ years of experience with Cisco and IP Networking is a plus
  • Bachelor Degree. Technical Discipline
  • In lieu of a degree, experience within telecom industry may be considered
37

Principal Engineer, Technical Support Resume Examples & Samples

  • Assist Engineering Design and Vendor teams with the introduction of new products and services into the network and enable smooth transition to the service team for operating it in the network. The principal engineer will provide expert consultative support during major software upgrades as well as recommend network parameter settings and take the lead in doing problem management for any failed deployment
  • Provide input to Engineering to ensure operational needs are taken into account and assist to define monitoring, troubleshooting, and procedural requirements. Lead efforts to respond to performance related issues and trends prior to impact on services
  • Resolve highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provide leadership for root cause analysis to drive issue resolution and limit impact to the customer
  • Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements. The principal engineer is required to engage in vendor management issues, coordinate updates for other internal teams
  • Develop proactive initiatives geared towards exceeding network KPIs. Participate in the interview process for other senior level Tier 2 engineers
  • Devise and deliver training programs and support documentation to other team members and departments on new operation, maintenance and troubleshooting procedures. Provide short term work-around solutions and guidance on current network issues. This often requires a great deal of “out of box” thinking and complex analysis of network problems
  • 8-10+ years Technical engineering experience
  • 5+ years supporting and maintaining complex service provider networks
  • Expert-level understanding of the GSM/UMTS/LTE network architecture and the supported services, specially related to the interaction of the key applications like HLR, HSS, PCRF, AAA, DUS, EIR with the other network elements and the Core Subscriber Database, in a distributed architecture
  • Expert-level understanding and experience with SIGTRAN, MAP, RANAP, TCPIP, SIP, DIAMETER, LDAP, SQL, SPML and SOAP
  • Expert-level understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms
  • The ability to apply architectural principles to business solutions
  • The ability to assimilate and correlate disconnected documentation and drawings, and articulate their collective relevance to the organization and to high-priority architectural issues
  • Experience using model-based representations that can be adjusted as required to collect, aggregate or disaggregate complex and conflicting information about the business
  • The ability to visualize and create high-level models that can be used in future analysis to extend and mature the architecture
  • Extensive experience planning and deploying both business and technology initiatives
  • Experience modeling business processes using a variety of tools and techniques
  • Exceptional communication skills and the ability to communicate appropriately at all levels of the organization; this includes written and verbal communications as well as visualizations
  • The ability to act as liaison conveying information needs of the business to technology teams and technology constraints to the business
  • Fluency in the use of all MS Office applications
  • Knowledge of the Nokia USD (Unified Subscriber Database) system, utilizing the NDS architecture, is preferable
  • Bachelors Degree. Engineering related discipline
  • In lieu of degree additional experience in telecommunications may be considered
38

Senior Engineer, Technical Support Resume Examples & Samples

  • Expert-level understanding of system protocols and interfaces that are used within a wireless network
  • Expert-level understanding of GSM Network Signaling standards and protocols such as ISUP, MAP, BSSMAP/DTAP, SMS, and TCP/IP required
  • Solid understanding of GSM/UTRAN network architecture and understands 3GPP specifications
  • Solid hands-on experience of GSM/UTRAN/Core Network Node and integration to the OSS System
  • Excellent analytical and technical troubleshooting skills
  • 5-8+ years’ experience in fault analysis within the telecommunications industry
  • 5-8+ years Hands-on experience of GSM/UTRAN/Core and network node integration to the OSS Systems
  • 5+ years Wireless industry experience in the OSS and network management space. Experience in fault analysis within the telecommunications industry
  • Technical discipline
  • At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen
39

Engineer, Technical Support Resume Examples & Samples

  • Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as-needed basis to ensure that expert level support is available on a 24x7 basis. This role also requires off-hours work in support of network change execution on an as-needed basis
  • Provides technical guidance to junior Tier2 Engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Ensures that performance goals are maintained across the team. Approves technical bulletins written by junior members of the Tier2 organization
  • Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position’s team or customers’ team
  • Provides guidance to Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. This position will provide expert on-site and remote support during major software upgrades as well as validate and implement parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
  • Excellent verbal and written communication skills required. Strong attention to detail is a must
  • Advanced understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across multiple platforms
  • Advanced understanding of system protocols and interfaces that are used within a wireless network
  • Solid understanding of network signaling protocols such as GTP, Diameter, Radius, SIP, LDAP, RANAP, NAS S1AP, S6A, ISUP, MAP, SMS, TCP/IP required
  • Solid understanding of application protocols such as HTTP, HTTPs, FTP, TCP, UDP required
  • Solid understanding of GSM/GERAN/UTRAN/E-UTRAN network architecture
  • Hands-on experience of GSM/UTRAN/Core Network Node and integration to the OSS System
  • Advanced analytical and technical troubleshooting skills
  • Advanced level vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements
  • 3+ years experience in fault analysis within the telecommunications industry
  • 2+ years Wireless industry experience in the OSS and network management space
  • 2+ years Hands-on experience of GSM/UTRAN/Core Network Node integration to the OSS System
  • 2+ years Experience with NSN, Ericsson, Cisco or Mitel is strongly preferred
  • Experience with NSN SGSN, NSN MME, Cisco ASR5k, Ericsson EPDG preferred
  • Basic knowledge of SQL database structures, SQL database query writing, Unix shell scripting, PERL, C++, Java, javascript, PHP, and data manipulation
  • Basic knowledge of different standard interfaces (i.e. CORBA, LDAP, XML, CGI, AJAX)
  • Advanced Unix/Linux/Oracle/Storage systems knowledge and adept on the related disciplines
  • 2+ years Experience with Cisco and IP Networking is a plus
  • Bachelors Degree. Technical Discipline
40

IT Infrastructure Technical Support Engineer Resume Examples & Samples

  • Bachelor’s degree in computer science or an engineering discipline, or equivalent work experience
  • 5+ years of IT Infrastructure support experience, Client experience preferred
  • Excellent verbal and written communication skills, especially in English
  • Strong knowledge of
  • MS Office Products, including Office 2013/O365
  • Microsoft SCEP/Windows Firewall
  • Virtual desktop infrastructure and/or Citrix
  • Self-motivated, self-starter
41

Product Technical Support Engineer Resume Examples & Samples

  • Maintain a high level of proficiency in ONE Video platform, including products, processes, and related technologies
  • Troubleshoot interactive video ad units developed in HTML5/JavaScript and Flash/AS3
  • Take action to prevent mistakes; do everything possible to meet goals and deadlines
  • Prioritize work in alignment with the needs of internal and external customers; adapt to shifting priorities
  • Able to make decisions on-the-fly, sometimes with little information or guidance
42

Global Technical Support Engineer Resume Examples & Samples

  • Provide post sales technical support for 1353 NM, 1354 RM, 1350 OMS, Optical Management System (OMS) and Network Management System (NMS) product lines
  • Provide customer satisfied 2nd Level (Tier#2) and 3rd Level (Tier#3) technical support services with strong technical competencies
  • Replicate the customer issues in the lab and provide regular status update to the customer
  • Independently work on customer assistance request (ARs) for troubleshooting, faster resolution in line with stringent customer restoration/resolution KPI
  • Serve as technical support point of contact with 3rd / 4th Level support and development centers
  • Technical writing like Root Cause Analysis document, creating knowledge base, FAQ and tips, Method of Procedures (MoP)
43

Engineer, Technical Support Resume Examples & Samples

  • Understanding of Wireless Network Architecture, Technologies and concepts
  • Understanding of applicable Wireless industry standards. E.g. 3GPP, ITUT, ANSI, etc
  • Some experience with Technical Writing and presentation skills
  • General proficiency with MS Office
  • Must have good interpersonal skills and be able to build consensus across teams
  • 3-4+ years Technical engineering experience
44

Lead Engineer Technical Support Resume Examples & Samples

  • Provide direct technical leadership responsibility to global employees for the CFE and TFE product lines
  • Provide troubleshooting assistance to customers responding real time to customer technical inquires via phone and email
  • Support Flex jet and Gulfstream customers with highest priority
  • Travel to various nearby onsite customer location
  • Excellent presentation skill
  • Proactively conduct assigned customer contact plans
  • Capture and tracking of all customer issues through Sales Force
45

Sales Technical Support Engineer Resume Examples & Samples

  • After an in-depth training and introduction period, this support-oriented position involves the following responsibilities
  • You already have relevant work experience in the related subject plus (2 years if really good) 3-5 years in a technical problem solving environment or technical role within infrastructure or building automation industry; technical or technical-commercial
  • Knowledge of programming PLC systems (good to have), network and web technology and a strong affinity with the HVAC technology. Knowledge of IT systems infrastructure would be a benefit
  • To interact with your customers, you have a good command of French and Dutch (intermediate); in addition, knowledge of English is indispensable. You are proactive, accurate and solution oriented
46

Junior Technical Support Engineer Resume Examples & Samples

  • Develop a high level of understanding of Motorola Solutions MOTOTRBO products to be able to support external and internal customers in the resolution of technical issues
  • Communicate with customers coherently in written and spoken English
  • Use Motorola Solutions owned MOTOTRBO systems to reproduce and/or troubleshoot customer issues, as well as to gain knowledge of future software updates
  • Ability to work efficiently in an international team
47

Senior Engineer, Technical Support Resume Examples & Samples

  • Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with RFI/RFP/RFQ processes for new technologies and collaborate with T-Mobile Engineering, Product Development and Vendor technical organizations when required to drive long-term product improvements. The senior engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams
  • Develops proactive initiatives geared towards exceeding network KPIs
  • Provides technical guidance to junior Tier2 Engineers for resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Approves technical bulletins written by other members of the Tier 2 organization
  • Devises and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This consistently requires a great deal of "out of box" thinking and complex analysis of software problems within the network. Provides leadership to others within the position’s team or customers’ team
  • Leads Engineering and Vendor teams with the validation of new products and services to ensure trouble free network introduction. This position will provide expert consultative support during major software upgrades as well as recommend network parameter settings
  • Solid understanding of GSM/UMTS and IMS/VoLTE network architecture and their respective specifications/technical realization
  • Expert-level understanding of GSM/UMTS Network Signaling standards, interfaces and protocols such as ISUP, MAP, BSSMAP/DTAP, RANAP and good understanding of IMS/VoIP Network Signaling standards and protocols such as SIP, SDP, RTP, Diameter, Radius, MGCP
  • Good understanding of IP transport layer protocols like TCP, UDP and SCTP
  • 5-8+ years hands-on experience in one of the following: GSM/UMTS/IMS Core network node and/or their integration to OSS
  • Occasional travel for trainings will be required
  • Occasional night work will be required
  • 3+ years experience with Mitel and/or Ericsson MSS/MGW equipment is strongly preferred
  • Knowledge and Exposure to VoLTE concepts is a plus
  • 3+ years experience with Cisco and IP Networking is a plus
  • Applies expertise and experience on OSS Systems to achieve proactive Operations and Maintenance of the network
  • Knowledge of SQL database structures, SQL database query writing, Unix shell scripting, and data manipulation
  • Knowledge of different standard interfaces (i.e. CORBA, LDAP, XML)
48

Junior Technical Support Engineer Resume Examples & Samples

  • Solve technical customer issues that have been escalated from the 1st level support
  • Assist in diagnostic research and analysis related to product symptoms
  • Document all cases and findings in case management tracking tool
  • Perform problem solving, data collection and software upgrades
  • Develop effective working relationships with customers, co-workers and cross departmental personnel
  • Contribute actively to the development and improvement of tools, processes, and procedures in the customer support team
  • Bachelor's or Engineer’s Degree in Computer Science or Electrical Engineering
  • Minimum of 1 to 2 years of experience with customer support or service operations in a process control environment
  • Good understanding of distributed control systems (DCS) is a major plus
  • Good knowledge of Microsoft Operating System
  • Confirmed experience with Network/server configuration and administration
  • Very good communication skills; and
49

Product Technical Support Engineer Resume Examples & Samples

  • Must be able to travel up to 15% both domestic and internationally
  • Must be able to analyze and solve start-up and run mode problems
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required
50

Engineer, Technical Support Resume Examples & Samples

  • Provide direct troubleshooting assistance to customers responding real time to customer technical inquires via phone, email and on-site presence as necessary
  • Contribute to knowledge management of technical issues for easy re-use
  • Participate in project teams: product/technical related, process related, organizational related
  • Other activities may be assigned, depending on organizational and/or business requirements
51

Junior Technical Support Engineer Resume Examples & Samples

  • Effectively utilizes basic lab setups to duplicate and resolve problems
  • Perform Daily ticket sweeps in order to ensure all tickets are updated and addressed accordingly
  • Primary mode of communication with customers will be web chat and expected to use phone and web portal on need bases
  • Typically interfaces with customers and field personnel, via phone, email (possibly chat)
  • Receives close supervision and detailed instructions
  • Consults with other engineers for guidance on new assignments and tasks
  • This profile is for 24/7 operations and candidate should be willing to work in shifts
  • Solid understanding of technical troubleshooting and case management tools
  • Locating and utilizing engineering aliases/newsgroups
  • Conceptual knowledge of Meru wireless products and management tools
  • Effective written and verbal communication and interpersonal skills
  • Ability to function effectively in standard daily activities
  • Encourages and accepts feedback
  • Graduate in a technical field or equivalent 0-2 year’s related experience
  • Preferred CCNA/CWTS level expertise
52

Engineer, Technical Support Resume Examples & Samples

  • Network Change Management: Implement network change requests on the RAN and Core networks as part of a regional implementation team. Requires knowledge of the T-Mobile network and equipment to be able to complete highly complex reconfigurations of network equipment to support market and regional projects. This position requires the engineer to be flexible with shift times and changing/rotating work schedules. This role also requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
  • Network Availability and Customer Experience: Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Market, Tier 2 and Regional/National Engineering organizations when required in order to drive long-term product improvements
  • Develop Operational Efficiencies: Provides technical guidance to market and regional technicians and engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Engineering and Operations organization. Ensures that performance goals are maintained across the team. Writes and reviews technical bulletins and MOP/SOP documents to ensure correct procedural execution by all teams
  • SME and Training: Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position’s team or customers’ team
  • 5+ years’ Experience as a Switch or Field Technician, or RF/Systems Engineer for a wireless network
  • 2+ years’ Hands-on experience with RAN (GSM/UMTS/LTE) and Core (MSS/MGW) Network Node integration, configuration and troubleshooting
  • Solid understanding of GSM, UMTS and LTE Network Architecture, Operations and Maintenance, and Signaling protocols
  • Hands-on experience with integration and configuration of RAN/Core/Transport Network Nodes
  • 3+ years Nokia RAN (GSM/UMTS/LTE) network experience
  • 2+ years Alcatel/Lucent (Nokia) transport equipment experience (7705/7750/7950)
  • Bachelor’s Degree. Technical Discipline
53

Engineer, Technical Support Software Resume Examples & Samples

  • Ability to support software and database applications
  • Interface with customers to determine issues
  • Interface with internal engineering/project management to determine system requirements
  • Customer interface to relationship management
  • Support electrical installation via interfacing to electrical installers
  • Debug software installations
  • Support system post installation for customer service
  • Understanding of basic MHE and control system principles
  • Up to 10% travel is required
  • Support after hours customer support calls
  • Bachelors degree from a four-year college or university in Electrical Engineering or Electrical Engineering Technology
  • A minimum of 7 years of experience in MHE industry or equivalent
  • Understanding of electrical principles
  • Understanding of motor control
  • Debugging and problem resolution skills
  • Understanding of control devices
  • Basic mechanical skills
  • Ladder Logic Programming
  • VFD operation understanding
  • Ability to integrate components via serial interfaces and Ethernet interfaces
  • Proficient with PC desktop applications (MS Office)
54

Senior Engineer, Technical Support Resume Examples & Samples

  • Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with rpi/rfp/rfq processes for new technologies and collaborate with T-Mobile engineering, product development and vendor technical organizations when required to drive long-term product improvements. The principal engineer is required to engage in vendor management issues, coordinate updates for the national, regional and market teams
  • Develops proactive initiatives geared towards exceeding network KPIs. Approves technical bulletins written by other members of the Tier 2 organization
  • Develops and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This consistently requires a great deal of "out of box" thinking and complex analysis of software problems within the network. Provides leadership to others within the position’s team or customers’ team
  • 5-8+ years Engineering and Operations experience within the telecommunications industry
  • Advanced knowledge of Core Network Operations and Maintenance
  • Advanced level of Technical Support
  • In-depth understanding of End to End Network Call Flow and Tools
  • Must be able to work independently on multiple projects or issues with minimal guidance
  • Teamwork: Ability and desire to work cooperatively with others on a team. Develop, maintain, and strengthen partnerships who can provide information, assistance, and support
  • Communication: The ability to ensure that information is passed on to others who should be kept informed. Express oneself clearly in conversations and interactions with others. Clear business and technical writing skills
  • Customer Focus: The ability to demonstrate concern and meet external and/or internal customers’ needs
  • Analytical: The ability to tackle a problem by using a logical, systematic, sequential approach
  • Technical Expertise: The ability to demonstrate depth of knowledge and skill in a technical area
  • Forward Thinking: The ability to anticipate the implications and consequences of situations and take appropriate action to be prepared for possible contingencies
  • Influencing Others: The ability to gain others' support for ideas, proposals, projects, and solutions
  • Strong understanding of the GSM/IMS/LTE network architecture and its related protocols, specially related to HLR/HSS/EIR and its interworking with other network elements
  • 2 + years working knowledge of database protocols and concepts utilized for Real Time Subscriber Databases (LDAP/SQL), Nokia One-NDS Databases in particular
  • Sound working knowledge of Linux/Unix
  • UNIX/Linux Scripting, such as Ruby, Python, Perl or Shell and OS Administration
  • Experience in data center environments and monitoring techniques
  • Oracle DB, Cisco or Linux Certifications a definite plus
  • Understanding of operational requirements to maintain telecom/data center hardware and software
  • Advanced knowledge of Disaster Recovery Handling
  • Advanced knowledge of End to End Network Design and Planning
  • Advanced knowledge of Systems Design Validation and Installation
  • Advanced level of Technical Reporting
  • Advanced knowledge of Application Design and Development
  • Advanced knowledge of Core Network Design and Capacity Planning
55

Engineer, Technical Support Resume Examples & Samples

  • Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile’s outage reporting process and collaborate with engineering, product development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
  • 3-5+ years Engineering or Operations experience within the telecommunications industry
  • Sound knowledge of the Wireless Network Architecture, Technologies and concepts
  • Working knowledge of RAN Operations and Maintenance
  • Advanced knowledge of Wireless Mobile Internet, Data and Messaging applications
  • Advanced analytics and problem solving skills
  • Solid understanding of Operations and Maintenance procedures
  • Self-motivated and able to work independently even under pressure situations
  • Ability to work cross functionally to identify and resolve network faults/issues
  • TCP/IP Networking
  • Skilled in Technical Reporting
  • Skilled in Technical Support
  • Drive: Self-motivated and able to work well under pressure
  • Teamwork: Ability and desire to work cooperatively with others on a team
  • VoLTE knowledge
  • Nokia RAN experience
  • Advanced knowledge of the applicable Wireless industry standards 3GPP
  • 2+ years’ Experience with Nokia equipment for which the position is posted is strongly preferred
  • 2+ years’ Experience with Cisco and IP Networking is a plus
56

Engineer, Technical Support Resume Examples & Samples

  • Respond to and Resolve all customer inquiries for ALL Appleton products, fit and function (calls, emails and other type communication). All calls and emails are track via excel file trackers that is updated by each technical service representative and through the system
  • Provide cross reference to competitors products to Appleton
  • Facilitate all internal (Sales Representatives, Customer Service, Quotations Department, etc) and external (Electricians, Engineers, End Customer) correspondence necessary to accomplish
  • Generate quotations in response to Request for Quotations from existing distributor accounts
  • Assist in product training and product support
  • Utilize and Update Technical Services database, library and training resources as applicable. Use of computer, web, fax, telephone and written correspondence required
57

Online Technical Support Engineer Resume Examples & Samples

  • 1、BS degree ,fluency with personal computers is required
  • 2、Preference will be given to those with laboratory working experience, or previous experience in operating Thermo Fisher’s instrument
  • 3、Must have the ability to work independently, interpersonal and listening skills
  • 4、Effective oral and written communication skills with both English and Chinese (Mandarin)
58

Sales Technical Support Engineer Resume Examples & Samples

  • · Ability to lead proposal projects and teams that successfully achieve milestones and complete deliverables
  • · Ability to take actions and implement effective solutions in a timely manner
  • Provide advice and recommendations to Project and Sales personnel to help develop project strategies and customer value propositions relating to related technologies
  • · Identify the potential for and assist Marketing, Procurement and Legal in the construction, negotiation, execution and subsequent activities of strategic equipment vendor marketing/alliance/licensing agreements
  • · Recommendations to Callidus Business/Marketing on equipment to help resolve problems or make improvements/changes to UOP portfolio
  • · Participate on product improvement projects within the Callidus groups, as assigned by Manager
  • BS degree in Chemical Engineering or Mechanical Engineering
  • Minimum 5 years- experience in similar sales role
  • Demonstrated ability to sell into a competitive marketplace and achieve premium prices by communicating the value achieved by the customer using UOP products and services
  • Knowledge of Refining and Petrochemicals business and processes in the Americas
  • Ability to drive momentum through the buying process
  • Ability to teach customers by framing the way customers assign value to UOP Callidus products and services
  • Proven strong verbal and written communication skills
59

Software Engineer, Technical Support Resume Examples & Samples

  • Develop and maintain SPA web applications that leverage Angular
  • Develop and maintain web components that leverage Ember
  • Develop and maintain Rails microservices
  • Develop and maintain database ETL processes
  • Facilitate unit test maintenance and creation
  • Enhance our continuous integration process
  • Make our deployment system faster and easier
  • You have proven development expertise working in a software product or enterprise environment utilizing Ruby or HTML5/JavaScript/CSS, perhaps even combining both
  • You have experience building services or applications where performance is an important consideration
  • You have experience using relational databases such as MySQL or Postgres and developing ETL processes
  • You are confident using Docker or other containerization technologies
  • You understand the value that tools and automation bring to an engineering team's ability to effectively develop and reliably operate high scale systems
  • You enjoy working collaboratively with a team of talented people to solve problems
60

Engineer, Technical Support Resume Examples & Samples

  • Resolves highly complex technical design or service issues that cannot be resolved through normal operations and maintenance procedures and provides leadership for root cause analysis to drive issue resolution and limits impact to the customer. Assist with RPI/RFP/RFQ processes for new technologies and collaborate with T-Mobile peers, and Vendor technical organizations when required to drive long-term improvements. The Engineer is required to engage in vendor management issues, help coordinate updates for the team
  • Develops proactive initiatives geared towards exceeding network KPIs. Approves technical procedures written by other members of the Tier 2 ops organization
  • Devises and delivers training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures
  • Leads Engineering and Vendor teams with the validation of new products following the SDLC process to ensure trouble free network introduction. This position will provide expert consultative support during major software upgrades as well as recommend settings
  • Expert-level understanding of UNIX systems
  • Ability to work on call in a rotation
  • Solid understanding with most UNIX commands/utilities
  • Solid hands-on experience with ORACLE based applications
  • Strong vendor management skills, including issue escalation, negotiation of fix delivery dates and management of the service level agreements
  • 3-5 years Experience with UNIX environments
  • 3-5 years Wireless industry experience in operations for Network Management software
  • Knowledge of ORACLE database structures, basic SQL query writing, Unix shell scripting, Pearl, C++, Java scripts, and data manipulation
  • Experience with any of the following apps. HP Open view, HP NNMi, HP Network Automation, HP Server Automation, NetExpert, Resolve
  • Applies expertise and experience on UNIX Systems to achieve proactive Operations and Maintenance of the network
  • 5+ years Wireless industry experience in operations for custom software
  • MCSE certification highly preferred
  • Bachelors Degree. Technical discipline
61

Senior Engineer, Technical Support Resume Examples & Samples

  • Develop tools and automation processes for teams supporting RF, Switch and Field Operations personnel
  • Develops national or regional standards, documents, processes, and practices that provide details on a variety of RAN engineering topics that will be used by regions and markets
  • Execute changes to network sites
  • Works closely with national / regional or market teams on national/regional projects, new initiatives and overall support of deployment, performance and optimization activities to ensure adherence to standards and alignment with overall strategy and to maximize efficiency within the organization. Must be able to work in multi-function team that may extend across multiple geographic regions and timezones
  • Ensures new releases and features are clearly communicated to engineering teams and appropriate training is provided to maximize value
  • Interpret technical specifications in accordance with Wireless industry standards, including
  • 3GPP, ITUT, IETF, ANSI and vendor documentation
  • Acts as a mentor for junior Engineering staff. Required to develop training materials and host training sessions both internal and to other West Region teams
  • Experienced in the use of different programming languages and programming methodology
  • Mastery of Ericsson and Nokia OSS, configuration command structure and deployment configurations
  • Understanding of End to End (Ue to Core) signaling / userplane and configuration
  • Experienced in GSM, UMTS and LTE technology
  • Telecom Operator standard operations method of work procedures
  • Technical project management, experience in SCRUM / Agile workflows
  • Research and published technical papers
  • Big data analytics
  • 8-10+ years Computer Engineering experience
  • 2+ years RAN Engineering experience
  • Bachelors Degree. Engineering, Computer Science or related
62

Engineer, Technical Support Resume Examples & Samples

  • Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on and as needed basis to ensure that expert level support is available on a 24x7 basis
  • Extensive hands-on experience on OSS System Administration and technical support expertise
  • 2+ years Hands-on experience of GSM/UTRAN/LTE/Core Network Node integration to the OSS System
  • Working knowledge of Disaster Recovery Handling
  • Solid understanding of GSM/UTRAN/LTE network architecture
  • Customer Focus: The ability to demonstrate concern and meet external and/or internal customers needs
  • Ability to work in a 24x7 on-call environment
  • NSN/Nokia NetAct OSS Experience is highly desired
  • Basic knowledge of SQL database structures SQL database query writing
  • Basic Knowledge of 1 or more scripting : Unix shell scripting, Pearl, C++, Java scripts, Python and data manipulation
  • 2+ years Experience with NSN/Nokia is strongly preferred
  • ALU SAM 5620 and/or Ericsson OSS experience is a plus
  • TCP/IP Hands on experience is a plus
  • Experience with virtualization and cloud computing
63

Assoc Engineer, Technical Support Resume Examples & Samples

  • Supports the resolution of technical issues. Prioritizes issues based on the greatest potential for customer impact and collaborate with other T-Mobile engineering and product development teams in order to attain the optimal solution for T-Mobile’s network configuration. Liaises with relevant manufacturers’ expert team to provide specialized knowledge of the network configuration until the issue is resolved. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
  • Supports training programs and documentation for new operation, maintenance and troubleshooting procedures. Supports and creates technical bulletins in order to provide short term work-around solutions and guidance on current Network issues
  • Assists Engineering and Vendor teams with the validation and deployment of new products and services to ensure trouble free network changes. Provides expert on-site and remote support during major software upgrades as well as validates and implements parameter changes within the network. This includes exercising discretion in regard to potential fallback scenarios should network changes cause customer impact
  • Manages small projects such as software deployment, hardware replacement or feature activation. Interacts closely with the market and/or regional teams to define the project parameters and to develop project documentation outlining the project including Requirements and Project Schedule. Translates customer requirements into specific plans using knowledge of the platform capabilities and the available delivery methods
  • 0-2+ years Engineering or Operations experience within the telecommunications industry
  • Familiarity with Wireless Network Architecture, Technologies and concepts
  • Familiarity with applicable Wireless industry standards 3GPP, ITUT, ANSI, ETSI, etc
  • Familiarity with Wireless Mobile Internet, Data and Messaging applications
  • Good analytics and problem solving skills
  • Good understanding of Operations and Maintenance procedures
  • UNIX/Linux Scripting and OS Administration
  • Focus: Able to communicate goals in support of the business' mission
  • Familiar with WireShark tool
  • Familiar with VoLTE and IMS Call Flow and Protocol
  • Familiar with Application Design and Development
  • Familiar with Core Network Design and Capacity Planning
  • Familiar with Core Network Operations and Maintenance
  • Familiar with DNS, Diameter and Signaling System Planning
  • Familiar with RAN Design and Capacity Planning
  • Familiar with RAN Operations and Maintenance
  • Familiar with RAN System Performance
  • Familiar with Technical Reporting
  • Familiar with Technical Support
64

L Technical Support Engineer Resume Examples & Samples

  • Provides basic troubleshooting and apply technical skills required to restore the services back to normal
  • Under minimal supervision, respond to customers’ inquiries concerning support requests, systems status, and network connectivity, aiming to resolve the issue at first contact
  • Maintain up to date knowledge of IT Services policies and procedures
  • Collaborate among team to provide quick resolution to issues
  • Willing to take ownership and be a role model for others
  • Uses experience and knowledge to guide discussions as well as to proactively recognize issues or trends that point to variances in expected targets in SLAs and other key metrics
  • Should be able to follow the set process and focused on his quality of work
  • He should have passion to identify area of improvements and discuss with lead
  • Maintains all activities in accordance with EY’s policies and IT Service processes
  • Shares best practices with team and peers in the implementation of best practices to promote continuous improvement within the team
  • To contribute to the continuing development and maintenance of the knowledge database with the aim of increasing the technical skills of the wider team. Follow up on specific inquiries or requests to ensure client satisfaction
  • Should be open for 24/7 work culture
  • Excellent team working skills
  • Proactive, organized and able to priorities tasks
  • An analytical approach to identifying issues and solutions
  • Strong problem solving abilities
  • Understand issues and seek guidance on solutions
  • Able to develop working relationships with colleagues at all levels
  • Identify improvement opportunities
  • Dealing with irate clients
  • At least one year experience providing 1st line telephone based support
  • Ability to multitask in a high pressured environment
  • Proven ability to conduct research in PC issues
  • Technical Help Desk support experience in a call center environment, providing services for both applications and hardware
  • Previous experience of working in a fast paced professional services
  • Experience working with IT requirements of a global firm
65

Junior Technical Support Engineer Resume Examples & Samples

  • Monitoring of batch processes, failure analysis and restart by process disturbance
  • Start Jobs, tasks and scripts manually where automated processes do not exist
  • Monitor all scheduled Jobs, tasks and scripts
  • Elimination of malfunctions and alerts (possibly., Involving standby services, escalation to incident management team)
  • Repetition or restarts of production processes in case of a problem or on request
  • Handling of standard changes (schedule and/or monitor a job net)
  • Quality assurance for scheduled Jobs
  • Identify automation potential
  • Establish, document, and maintain standards for production Jobs, Batch files and scripts
  • Very Good English knowledge (oral and written)
  • Basic skills in operating systems/Windows and/or Linux/ and network
  • Customer oriented thinking and handling
  • Analytic thinking (recognition of relationship and its impacts)
  • Good work organization
  • Team working
  • Continuous learning and training opportunities
  • Competitive remuneration package
  • 4 days additional paid leave (total:24 days)
  • Food vouchers
  • Opportunity to use free HPE parking slots
  • Wellness program including company funded sport events and seminars
  • HPE badge program including various discounts for products and services
  • Work-life balance program including free legal, financial and psychological consultations
66

Senior Engineer, Technical Support Resume Examples & Samples

  • In-depth knowledge of networking diagnostics tools (eg. Iris, NetScout) and the utilization of those tools for issue resolution
  • In-depth knowledge of utilizing diagnostic tools to create network health metrics and dashboards
  • Administrative knowledge of networking monitoring systems such as Iris and nGeniusOne and experience setting up KPIs, dashboards, and alerting in those systems
  • Strong background in computer programming using languages such as Java, Perl, or Python
  • Cisco certification
  • Pre-employment background screen
67

Engineer, Technical Support Resume Examples & Samples

  • Working knowledge of networking diagnostic tools (eg. Iris, NetScout) and the utilization of those tools for issue resolution
  • Working knowledge of Core Network Operations and Maintenance
  • Ability to work in a 24x7, on-call environment
68

Online Technical Support Engineer Resume Examples & Samples

  • 1、BS degree or above in analytical chemistry, chemical engineering, or equivalent required
  • 2、1-2 years working knowledge of analytical instrument. Fluency with personal computers is also required
  • 3、Preference will be given to those with 1-2 years Field Service experience of Thermo IC and HPLC, previous experience in installing, servicing, and sales of analytical instrumentation
69

L Technical Support Engineer Resume Examples & Samples

  • Troubleshoot issues by resolving them with maximum customer satisfaction
  • Act as a front line T2 technical contact to interact with customers (business partners and direct customers)
  • Analyze issues, solve or escalate to the next support level
  • BE or Bsc in Computer Science, Electrical Engineering or related technical degree preferred
  • Customer support experience supporting international customers
  • A strong aptitude for investigation, analysis and problem solving
  • Experience in supporting worldwide customers/Business Partners
  • Networking experience. (including analyzing IP network traces using networking tools , example Wireshark)
  • Experience at system/application implementation at customer sites
70

Sales Technical Support Engineer Resume Examples & Samples

  • Provide technical support to customers, channels and sales engineers regarding ABB products, systems and applications
  • Perform analytic and diagnostic studies to determine suitable technical solution to meet customer needs
  • Prepare and deliver technical presentations and demonstrate for both internal staff and customers on complex product issues
  • Prepare and check technical articles for publication
  • Offer product/solution/service related training
71

Senior Engineer, Technical Support Resume Examples & Samples

  • Works closely with national/regional or market teams on national/regional projects, new initiatives and overall support of deployment, performance and optimization activities to ensure adherence to standards and alignment with overall strategy and to maximize efficiency within the organization. Must be able to work in multi-function team that may extend across multiple geographic regions and time zones
  • The following languages are a minimum: SQL/.net/C++, C# or Java/Python/XML/Unix
  • Experience in multi-group projects
  • Utilization of SW management tools, such as GIT
  • Strong in Technical Writing and presentation skills
  • Able to develop and articulate technical strategies
  • Self-motivated and able to work well under pressure
  • Strong problem solving/troubleshooting skills
  • Understanding of End to End (Ue to Core) signaling/userplane and configuration
  • Technical project management, experience in SCRUM/Agile workflows
  • Bachelor’s Degree. Engineering, Computer Science or related
  • In lieu of degree, experience within telecom industry may be considered
72

Global Technical Support Engineer Resume Examples & Samples

  • Bachelor or University degree in technical direction, or a combination of education and experience that demonstrates the required skills
  • Experience in high-tech industry environment in service, development or manufacturing
  • Experience with analytical equipment (electronics, software, physics, mechanics) such as Electron Microscopes, Wafer steppers, Medical Equipment (e.g. MRI-scan)
  • Experience with demanding customers and understanding of the importance of customer relations and intimacy
  • Self-starter who is also highly productive when not supervised
  • Traveling (25% - 30% of working time)
  • Fluent in English (verbal and in writing); other language skills are an asset
  • Good skills in communicating, persuading, inspiring, developing and motivating are required in order to interact with other people
73

Engineer, Technical Support Resume Examples & Samples

  • Answers technical inquiries and troubleshoot customer reported issues such as Avocent SMB, Enterprise and Software (DSView, DCP, Aperture etc)
  • Receives and verifies the accuracy of information logged on the case that were assigned by Technical Support Administrator and modifies these information accordingly
  • Make sure that all activities are properly logged in Oracle CRM
  • Identify the Severity of the issue reported by customer and verifies the Service Level are met and making sure that customers are contacted within the published parameters
  • Coordinate, track and resolve and follow-up on customer initiated request for support
  • Be resourceful and self-sufficient by utilizing available internal and external resources (e.g. Google) and/or reproduces the issue locally prior on reaching out to peers, engineering, product owner or management
  • Consults and adheres to process and/or advise from management
  • Escalates issues to engineering and product owners whenever needed and consistently Generate and issue reports
74

Engineer, Technical Support Resume Examples & Samples

  • Provide customized Thermal Management product submittal packages as requested by the sales representatives and/or customers as per plans and specifications
  • Provide Thermal Management product quotes/proposals as per plans and specifications
  • Perform bid reviews on different FTP, builders exchange or contractor sites to search for Thermal Management product sales leads and opportunities
  • Perform Thermal Management specifications compliance review report
  • Conduct trainings (product/process/functional) and support projects related to quality improvement
75

Engineer, Technical Support Resume Examples & Samples

  • Resolve customer issues/complaints and provide leadership on outage calls in order to drive issues resolutions and limit customer impact. Ensure compliance to T-Mobile’s outage reporting process and collaborate with Design, Development and vendor technical organizations when required to drive long-term product improvements. This role requires that the engineer participate in an “on-call rotation” on an as needed basis to ensure expert level support is available on 24x7 basis
  • Provides technical guidance to junior Engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Operations Support organization. Ensures that performance goals are maintained across the team
  • Provides guidance to Design & Development teams with the validation and deployment of new products and services to ensure customer experience does not degrade. This position will provide on-site and remote during major releases as well validate software changes. This includes exercising direction in regard to potential fallback scenarios should the release cause customer impact
  • 2-3+ years of Engineering or Operations experience managing and supporting applications in Windows environment. Windows administration experience (IIS, Sharepoint or Windows Server) preferred
  • Working knowledge of power shell scripting
  • Working knowledge of RESTful APIs
  • Experience supporting applications developed in HTML5, .NET, C#, SQL or Oracle DBs
  • Working knowledge of app monitoring tools (eg. AppDynamics, DynaTrace, SiteScope, etc)
  • Experience in the support and development of network management software
  • Command of Windows OS
  • Advanced understanding of TCP/IP, DNS, SMTP, HTTP, FTP, SNMP, Ethernet, Wireless LAN, and other WAN/LAN Protocols
  • 2-3+ years of DevOps experience supporting software solutions developed .NET framework
  • 2-3+ years of Network Management development experience in a large scale Operations environment
  • LI-TECH-AC1
76

Plant Engineer Technical Support Resume Examples & Samples

  • Minimum 7 years of power plant, utility plant, chemical, facilities or similar industries design and operations
  • Minimum of 3 years of experience in executing Capital Projects
  • Minimum of 2 years of experience in working with heat balance calculations for power cycles, HVAC and refrigeration cycles
  • Minimum of 5 years of experience in the design and operation of utility and facility systems
  • Minimum of 2 years of experience in working with HVAC and Refrigerant Systems
  • Minimum of 2 years of experience in performing alarm rationalization
  • Experience in leading Failure Mode Effects Analysis
  • Experience in coordinating work with Merck Union craft and operators
  • Working knowledge of ASME B31.1 or ASME B31.3
  • Technical problem-solving abilities
  • Ability to handle and prioritize a large number of simultaneous assignments and quickly adapt to changes in business priorities
  • Ability to quickly address issues and develop solutions to minimize compliance risk and improve utility and facility reliability
  • Program management skills with an understanding of strategic vision and significant attention to detail
77

Developer Technical Support Engineer Resume Examples & Samples

  • 3 years iOS/macOS app development experience using Swift and Objective-C. You must be familiar with our developer workflows and expectations
  • Experience building apps with UIKit, AppKit, Storyboards and Auto Layout: You will be answering questions about these technologies daily
  • Excellent debugging skills: You will be identifying why apps aren’t working, often with limited information
  • Excellent verbal, written and interpersonal communication skills: You will be writing, presenting to and speaking with developers and engineering colleagues regularly
  • Empathy for developers and their development/learning process: We’re like customer service for programmers; we usually hear from them only when there’s a problem
  • Strong computer science/computer engineering fundamentals: Things change rapidly and fundamentals are key to adapting and learning quickly
  • Willingness to dive in and take ownership of a technology or problem space: You will be treated as the expert and go-to person for your areas of support
78

Engineer, Technical Support Resume Examples & Samples

  • Resolves technical issues that cannot be resolved through normal operations and maintenance procedures and provide leadership on outage calls in order to drive issue resolution and limit impact to the customer. Ensures compliance to T-Mobile's Outage Reporting Process and collaborate with Engineering, Product Development and the vendor technical organizations when required in order to drive long-term product improvements. This role requires that the engineer participate in an "on call rotation" on an as needed basis to ensure that expert level support is available on a 24x7 basis
  • Supports the development and delivery of training programs and supports documentation to other departments on new operation, maintenance and troubleshooting procedures. Produces technical bulletins in order to provide short term work-around solutions and guidance on current Network issues. This requires some "out of box" thinking and analysis of software problems within the network. Provides mentoring to others within the position's team or customers' team
  • 3-5+ years Engineering or Operations experience within the telecommunications/highly technical industry
  • 2+ years Unix/Linux
  • 2+ years scripting
  • Basic knowledge of SMPP and IP protocols
  • Advanced knowledge of load balancing and proxy services
  • Solid understanding of Operations and Maintenance procedures and Advanced Troubleshooting techniques across Proxy, Load balancing, IP and Application services
  • 2+ years Weblogic Applications preferred
  • 2+ years Load balancing and proxy servers preferred
  • Basic knowledge of LDAP OUD structure, SQL database structures, SQL database query writing, Unix shell scripting, Perl, Java scripts, and data manipulation
  • 2+ years Experience with the particular vendor equipment for which the position is posted is strongly preferred
  • 2+ years experience with Cisco and IP Networking is a plus
  • GSM experience is a plus
  • In lieu of a degree, 6+ years experience within the telecom/highly technical industry may be considered
79

Engineer, Technical Support Resume Examples & Samples

  • Provides technical guidance to junior Tier2 Engineers during resolution of customer issues to develop the technical troubleshooting and leadership skills throughout the Tier2 organization. Ensures that performance goals are maintained across the team
  • Advanced knowledge of the applicable Wireless industry standards 3GPP, ITUT, ANSI, ETSI, etc
  • Working knowledge of RAN System Performance
  • Working knowledge of Systems Design Validation and Installation
  • Operational support experience on Nokia/Alcatel platforms: SAM 5620, Motive HDM & SMP, NPO 9959, CMS 9981, SecGW 7750, ScGW 9966, AAA 8950, MS-FAP 9961 or 9962
  • Good understanding of UMTS, LTE and VoLTE technologies as well as its various call flows
  • Experience working with Linux, Unix & Oracle platforms
  • Proficiency on some programming languages (Perl, Python, C++, Java)
  • Knowledge of Ericsson or Nokia Small Cells/Femto Cells technology
80

Engineer, Technical Support Resume Examples & Samples

  • *POSITION MAY BE LOCATED IN ANY NORTHEAST REGION SWITCH LOCATION***
  • Advanced understanding of GSM Network Signaling protocols such as ISUP, MAP, BSSMAP/DTAP, SMS, and TCP/IP required
  • Solid understanding of GSM/UTRAN network architecture
  • 3+ years’ experience in fault analysis within the telecommunications industry
  • Technical Discipline