Technical Support Associate Resume Samples

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JH
J Howell
Jerrod
Howell
1505 Hegmann Route
Phoenix
AZ
+1 (555) 844 6563
1505 Hegmann Route
Phoenix
AZ
Phone
p +1 (555) 844 6563
Experience Experience
01/2015 present
Dallas, TX
Technical Support Associate Eemea Location Duisburg
Dallas, TX
Technical Support Associate Eemea Location Duisburg
01/2015 present
Dallas, TX
Technical Support Associate Eemea Location Duisburg
01/2015 present
  • Work with Purchasing dept, Technical product Analyst , US Technical Support and Engineering to develop aftermarket service kit
  • Work with item Master team to create or update the Service parts across EEMEA
  • Work with Purchasing department to create or update the Min Max Service parts level and delivery
  • Will fully investigate product issue in order to assist Customers, Service providers or field Service reps in troubleshooting
  • Make sure that obsolete Service parts will be communicated across EEMEA organization
  • Give technical support and training to Product Managers and sales staff
  • Builds relationships and fosters teamwork with team members, leadership and individuals within other depts
08/2007 07/2014
Chicago, IL
Client Technical Support Associate
Chicago, IL
Client Technical Support Associate
08/2007 07/2014
Chicago, IL
Client Technical Support Associate
08/2007 07/2014
  • Utilizes best practice processes around work assignments, project management, and quality of output while maximizing overall team performance
  • Assists customers by diagnosing problems and providing resolutions for technical service or care issues
  • Assists customers by diagnosing problems and providing resolutions for technical and service issues
  • Provide basic technical support to NTT DATA Services Services Clients
  • Performs preventive maintenance, test and repair of equipment
  • This opportunity on our service desk will provide basic technical support to the client's desktops & laptops via the phone, email and remote tools
  • Provide Support based on email generated requests or reports
07/2002 07/2007
Los Angeles, CA
Technical Support Associate
Los Angeles, CA
Technical Support Associate
07/2002 07/2007
Los Angeles, CA
Technical Support Associate
07/2002 07/2007
  • Participate in activities designed to improve customer satisfaction and business performance
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Perform necessary adjustments as outlined in the operators’ manual for set equipment
  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
  • Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts
  • Perform cross-functional activities such as data collection, analysis, development of custom reports and slide decks
  • Performs advance root cause analysis and develops checklists for typical problems
Education Education
Bachelor’s Degree in Computer Sciences
Bachelor’s Degree in Computer Sciences
Rowan University
Bachelor’s Degree in Computer Sciences
Skills Skills
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • Strong Communication Skills with the ability to listen, understand, and respond in a professional manner
  • Solid technical acumen, including desktop technology, basic TCP/IP networking and basic SDLC understanding
  • Strong cross-functional skills, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means
  • Excellent oral and written communication skills, strong organisational skills, and attention to detail
  • Proficiency with Adobe Acrobat Professional
  • Strong leadership skills, including demonstrated ability to integrate multiple technical disciplines in achieving a stated objective
  • Highly motivated individual who takes full ownership of responsibilities and is a dependable teammate
  • Strong oral and written communication skills; extremely attentive to detail
  • Basic Project Management knowledge
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15 Technical Support Associate resume templates

1

Technical Support Associate Resume Examples & Samples

  • 5+ year of relevant experience
  • Working knowledge of routers, switchers, Wireshark, SAN, NAS, NAT, etc
  • Interest in both PC (hardware/software) and Network Technology
  • Exceptional presentation skills
  • Customer service oriented
  • 5+ years of experience in the PC/Networking industry
  • Prior experience in a technical support/help desk type position
  • Knowledge of CCTV, Access Control, digital video, video codecs, digital recording and video transmission
  • A+, Networking+, CCNA, MCSE or MCP certification
2

Client Technical Support Associate Resume Examples & Samples

  • Provides support in the inbound or outbound call center
  • Outbound call center agents prioritize work based on time and complexity requirements- exercises sensitivity to due process and proper pacing
  • Solves Customer Issues on any product- mostly in warranty XPS Systems
  • Routes customers when appropriate to proper support queues
  • Partners with Technical Support Specialists to improve customer experience elements (e.g. correct solutions, consistent procedural adherence, relating skills)
  • Responsible for regular adjustments that contribute business metric goals
  • Solves problems for customer’s with challenging expectations (often escalated or irate)
  • Responsible for working to share strengths with peers
  • Excels at recognizing internal and external customer’s needs and expectations
  • Should be open to work in night shifts in a 24x7 environment
  • Should have excellent communication skills in English
  • Should be open to relocate to Hyderabad
  • Undergraduates with at least 12 months of international call center /18 months of domestic call center / 24 months of any other work experience – full time experience
  • 1-3 years of relevant technical troubleshooting experience
3

Client Technical Support Associate Resume Examples & Samples

  • Must type 40 wpm or greater
  • Good writing skills (English & grammar)
  • Ability to deal with ambiguity
  • Intellectual horsepower
  • Adapts easily to change
  • Ability to learn on the fly
  • Be able to communicate effectively through verbal and written means
  • Professional telephone & chat etiquette skills
4

Client Technical Support Associate Resume Examples & Samples

  • 2 years experience in tier 1 help desk support
  • 1-2 years experience troubleshooting hardware and/or software issues
  • 2 years experience in tier 1 helpdesk support
5

Call Center Technical Support Associate Resume Examples & Samples

  • Provides trouble-shooting resource for complex technical issues encountered by BB&T Online clients that are not documented
  • Responds to escalated contacts from BB&T Online Support Associates (phone and e-mail), branch offices, and other departments
  • Initiates phone contacts with clients, branch offices, and other BB&T departments
  • Enhances personal and professional growth through participation in required and voluntary training and education
  • Suggests changes to improve communications and business efficiencies
  • Completes assigned special projects and reports
  • Provides support from a remote location on an "on-call" basis
  • Associate's degree in computer sciences or equivalent education and related training
  • Basic keyboarding skills including typing proficiency of at least 20 wpm
6

Technical Support Associate Resume Examples & Samples

  • You will be involved in Providing Voice & E-Mail Technical Help Desk Services support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP
  • You require to handle inbound calls / emails / chats regarding technical issues for end users
  • Ability to identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc
  • Skilled in commercially standard software applications and major desktop operating systems
  • Awareness of basic networking concepts and technologies
  • Questioning skills /probing skills, as relevant to the issue and level of the caller
  • Fluency in Communications Skills (both spoken and written)/ soft skills
  • 0-2 Years
  • Basic knowledge in Connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
  • Basic knowledge in Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
7

Call Center Technical Support Associate Resume Examples & Samples

  • Provides trouble-shooting resource for complex technical issues encountered by BB&T Online and Mobile clients that are not documented
  • Responds to escalated contacts from BB& T Online Support Associates (phone, email, and incident tickets), branch offices, and other departments
  • Participate in Beta products/services launches to provide feedback and stand as voice of the client
  • Fundamental working knowledge of PC hardware and operating systems
  • Fundamental working knowledge of mobile devices and operating systems
  • Excellent client service skills and telephone etiquette
8

Technical Support Associate Resume Examples & Samples

  • Ongoing Tier 2 and Enterprise customer service/support
  • Monitor and respond to incoming support calls and emails
  • Validate all reported issues prior to logging and escalating them
  • Report issues with setup or development testing to the Enterprise Implementation Lead
  • Author and distribute appropriate help manuals and quick reference guides
  • Setup and edit users as requested by clients
  • Ensure that client issues are addressed within 24 hours if they are unable to be resolved on the same day that they are received
  • Ensure that client messages and emails are acknowledged within an hour of receipt
  • Fully test client reported issues once they are resolved prior to contacting the client to close the issue(s)
  • Support Tier 2, Audit and Enterprise Clients on technical issues
  • A Bachelor’s Degree
  • 3+ years experience customer service and/or relationship management desired
  • Proficiency with Microsoft Office 2007 or 2010
  • Ability to conduct demonstrations/trainings in front of large audiences (both online and in person)
  • Experience with Microsoft Sharepoint
  • Experience with Salesforce desired
9

Technical Support Associate Resume Examples & Samples

  • You would be involved with solving technical queries & trouble shooting
  • You would be required to receive and/or make calls and be able to respond to Client concerns/requests that are basically technical in nature
  • You would be required to perform initial problem determination (level 1) in support of the contracted scope of services with respect to hardware, software and service support as specified in the contract schedule
  • You would be required to provide technical advice and guidance to helpdesk Customer Service Representatives for reported incidents for which the Customer Service Representative cannot find a knowledge document
  • You would be the helpdesk focal point for reported High Severity incidents, sending out email alerts, and resolves, update client website and VRU
  • You would be required to assist in End to End Problem, Change and Incident Management
  • You should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers
  • You should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc
  • You should have proven knowledge of operating systems like Windows
  • You should possess proven communication Skills to be able to effectively communicate with customers over Phone/ email
  • You should possess knowledge on Mail clients like Lotus and MS Outlook
  • 0-2 Years of Technical Work Experience
10

Technical Support Associate Resume Examples & Samples

  • Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting
  • Browser Support - Internet Explorer, Firefox, etc
  • Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN
11

Technical Support Associate Resume Examples & Samples

  • To provide first level support to our colleagues within EME in resolving customer complaints and improving our customers experience
  • To be a central source for data regarding product performance that then is used by Marketing, Manufacturing, etc... to deliver increased customers loyalty
  • To continually identify opportunities for process and system improvements that will reduce time and increase efficient resolution of customer complaints
  • Maintain and grow personal knowledge and skills, technical and / or product knowledge
  • Develop and maintain areas of expertise in product specialism's required for role; sharing and expanding knowledge within the AIL Customer Services team
  • Proficient in MS Word, PowerPoint, Excel and Outlook
  • Detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • Effectively collaborate with others
  • Fluency in a second European language is a distinct advantage
12

Technical Support Associate Resume Examples & Samples

  • Remote Infrastructure support delivery
  • Perform problem cause analysis
  • Resolve routine customer proble
13

Technical Support Associate Resume Examples & Samples

  • Excellent oral and written communication skills, strong organisational skills, and attention to detail
  • Adaptive individual, able to multi-task and adjust in a fast moving environment
  • Experience in a production support or client services role, financial services a plus
  • Successful completion of a Bachelor’s degree
14

Technical Support Associate Resume Examples & Samples

  • 2+ years of experience in a Desktop / Tech Support role
  • Previous experience using a POS system
  • Previous experience in the Tech industry
  • Solid analytical and research skills
15

Technical Support Associate Resume Examples & Samples

  • Experience in troubleshooting software on Windows and /or Mac operating systems
  • Knowledge of Installation/Deployment
  • Experience working in a team environment, managing a diverse workload
  • Outstanding written & verbal communication skills in English with a neutral accent
  • General cultural awareness, particularly for agents who are supporting customers in a region other than the one they’re located in (e.g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)
16

Technical Support Associate Resume Examples & Samples

  • Handle inventory management of Open Source Software (OSS) licenses, ensure license compliance, and track and alert vulnerabilities requiring remediation
  • Support the security team by carrying out day-to-day operational tasks utilizing specialized applications, tools and platforms
  • Perform cross-functional activities such as data collection, analysis, development of custom reports and slide decks
  • Create and maintain system documentation for security tools and procedures, develop and maintain operational checklists, perform system health checks, create test cases for new tools
  • Minimum 1 year of experience using basic technical skills
  • Bachelor's Degree from an accredited college/university or equivalent work experience
  • Working towards Bachelor's degree in Computer Science or related discipline, with emphasis on application development, information management systems, security or database management systems; IT project management is a plus
  • Strong organizational and communication skills, with ability to prioritize projects and tasks
  • Ability to maintain confidentiality of sensitive and privileged information
17

Senior Technical Support Associate Resume Examples & Samples

  • Develop a strong relationship with office leadership and ZS staff
  • Coordination with geographically distributed IT team
  • Participate in IT team projects as assigned
  • Provide technical training
  • Availability for off-hours maintenance and critical incidents
  • Bachelor's degree required with record of high academic achievement, master's degree preferred
  • 3-5 years relevant technical support experience, preferably working with remote users
  • Microsoft (i.e. MCP or MCTS) and ITIL certifications preferred
  • Effective oral and written communication and organizational skills
  • Experience with system, account, and access provisioning
  • Experience in troubleshooting software, hardware, and connectivity issues
18

Senior Technical Support Associate Resume Examples & Samples

  • 4+ years manufacturing experience
  • Experience with ESD
  • Demonstrated mechanical aptitude
  • Machine programming of automated assembly equipment and inspection equipment
  • Experience with Automatic Optical Inspection (AOI) and X-ray systems
  • SPC training
  • Knowledge and experience with PC networking and troubleshooting
  • Knowledge and experience with Computer Aided Manufacturing Systems
19

Technical Support Associate Resume Examples & Samples

  • 2+ years of related technical experience
  • Experience with MS Office Products
  • U.S. Citizenship is required
  • College Coursework, Associates Degree
  • Experience working with PTC Technology Platforms of cPDM (Common Product Data Management) and/or MPMLink
20

Technical Support Associate Resume Examples & Samples

  • Ability to multitask in a dynamic environment while working weekends, various shifts, and overtime, as required
  • Strong working knowledge of electronics and schematics is required
  • Prefer thorough computer proficiency with competence in the use of MS Excel, MS Word, and MS Power Point software tools
21

Technical Support Associate Level Resume Examples & Samples

  • Ability to communicate with peers to get additional information for troubleshooting questions
  • Training of end user on new products and troubleshooting skills
  • 1+ year experience installing, servicing electronic systems or an Associate’s Degree in a Technical Discipline
  • Basic data entry on a standard computer (PC)
22

Technical Support Associate Resume Examples & Samples

  • Will form part of a dedicated team providing world class services to over 2500 users spread across more than 30 sites nationwide
  • Working with key suppliers and internal colleagues to ensure all parties are familiar with company standards and company infrastructure
  • Action, update and resolve logged support incidents in line with Prioritisation Matrix
  • Take and retain ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • Coordinates hands-on support and resolution of technical issues that directly relate to company’s daily workstation experience including printers, desktops, laptops, and mobile computing devices
  • Coordinates support for network and voice services to employees
  • Assist with resolution of escalated user problems
  • Coordinates critical services support
  • Informs and educates IT teams regarding procedures, technical needs, customer excellence service standards
  • At least 7-8 years’ experience in a Service Desk environment
  • Excellent Knowledge of Microsoft Outlook 2007/2010/2013 and other MS Office products
  • Excellent Software/ Hardware fault diagnosis skills
  • Microsoft certifications (MCP / MCSA / MCSE / MCTS)
  • Excellent inter personal skills
  • Leadership capabilities
  • Knowledge and understanding of company policies and procedures. (Advantages)
23

Aladdin Technical Support Associate Resume Examples & Samples

  • Strong leadership skills, including demonstrated ability to integrate multiple technical disciplines in achieving a stated objective
  • Solid technical acumen, including desktop technology, basic TCP/IP networking and basic SDLC understanding
  • Results-oriented professional committed to personally driving objectives to completion, maintaining flexibility where an adjusted work schedule and/or evening/weekend work are required
  • Strong technical writing skills or previous documentation experience and familiarity with Confluence
  • Scripting or basic development language skills to automate common tasks
24

Technical Support Associate Resume Examples & Samples

  • Act as owner and ensure resolution of local internal technical issues and requests
  • Complete administrative tasks, such as initiating vendor\supplier service, asset management, and assisting with organizational efforts
  • 2-4 years relevant technical support experience, preferably working with remote users
  • Ability to work methodically and analytically in a problem-solving environment
  • Experience in enterprise technical support functions
  • Installation and configuration of business applications (i.e. MS Windows 7/8/10, MS Office 2010/2013/365, Internet Explorer, etc.)
25

Technical Support Associate Level Resume Examples & Samples

  • Excellent interpersonal, organizational, and time management skills
  • Ability to type at least 35 words per minute
  • Basic understanding of Microsoft SQL Server
  • Previous experience with troubleshooting techniques on technical equipment
26

Services Client Technical Support Associate Resume Examples & Samples

  • Part-time job requiring 20 hours a week, on daily 4 hours shifts
  • Handling IMAC (Install, Move, Add, Change) Service Requests for end users
  • Driving the customer satisfaction through effective handling of customer requests in form of electronic tickets
  • Coordinating the IMAC team activities on a day to day basis to ensure service delivery in timely manner by maintaining automation of processes
  • Proactive approach to optimize the existing processes
  • Fluent English language skills written and verbal
  • Day-to-day working knowledge of PC architecture/technology
  • Basic IT hardware knowledge
  • Proactive approach to innovative ideas
  • Customer service skills, verbal and written communication skills
27

Seasonal Customer & Technical Support Associate Resume Examples & Samples

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain broad knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • High school diploma with six plus months of customer service experience preferred
  • Ability to effectively communicate, both written and verbally
  • Ability to learn including strong problem solving skills
  • Dependable with proficient attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
28

Technical Support Associate Resume Examples & Samples

  • Assist external/internal users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
  • Troubleshoot basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products
  • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
  • Serve as a resource to other support personnel
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding
  • Participate in activities designed to improve customer satisfaction and business performance
  • Log all incoming calls and accurately complete case notes in the call tracking database
  • High School Diploma and one year of relevant experience preferred
  • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
  • Advanced knowledge of client technical systems
  • Courteous with strong customer service orientation
  • Dependable with proficient attention to detail
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Based on location and/or program, additional experience/skills may be required
29

Technical Support Associate Resume Examples & Samples

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Maintain basic knowledge of client products and/or services
  • May offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
  • High school diploma with three to six months of relevant experience preferred
  • Strong computer navigation skills and PC Knowledge
  • Dependable with strong attention to detail
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Ability to rotate shifts, as needed
30

Quickbooks Software Support Technical Support Associate Resume Examples & Samples

  • Assist external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problems
  • Troubleshoot basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products
  • Follow appropriate escalation path to resolve technical issues; including making follow up outbound calls to customers or other parties as needed
  • Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Associate’s Degree in related technical discipline with six years of related technical experience preferred
  • Achieve and maintain recognized and applicable technical certification(s)
  • Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair)
  • Working knowledge of client technical systems
  • Courteous with strong customer service orientation
  • Ability to effectively communicate, both written and verbally
  • Ability to learn including strong problem solving skills
  • Dependable with proficient attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Ability to work as a team member, as well as independently with minimal supervision
  • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
  • Able to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Job requirements may vary by country and will not contravene any local laws
31

Chat-technical Support Associate Resume Examples & Samples

  • Provide basic technical support via live(chat) by following predefined processes which identify if the technical issue can be quickly fixed or needs to be researched by a higher level technical support representative
  • Troubleshoot mobile devices such as Smartphones
  • Troubleshoot hardware and/or software issues
  • Assist external users of the client’s technical products or services by answering questions and solving problems involved in their use
  • Respond to basic and routine inquiries of a technical nature through case management
  • Handle problem resolution which may require follow-up and/or escalation to a higher level of expertise
  • Meet customer requirements through first contact resolution with superb customer satisfaction
  • Prepare complete and accurate work and update customer file
  • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests
  • Offer/sell protection plans to customers as appropriate
  • Develop broad and in-depth knowledge of client products and services
  • Attend training sessions on new products and/or updates as required
  • At least 6 months previous customer service and/or technical support experience. Previous call center experience preferred
  • Ability to pass a typing test (30 WPM minimum)
  • Has reliable transportation to and from work
  • Process knowledge, assessment, design and documentation skills
  • Ability to multitask and navigate between multiple chat sessions
  • Experience troubleshooting common system problems
  • Has experience troubleshooting technical problems with personal computers, peripheral equipment, software application, networks and other devices
  • Passion for customer care
  • Quick Learner
  • Deductive reasoning skills
  • Highly skilled with typing and multi-tasking
  • Solid analytical, technical, and project management skills
  • Must have proficiency with various software applications including Microsoft Office (Word, Excel, Powerpoint, and Outlook)
  • User level knowledge of customer care
  • Ability to navigate common user interface elements, including opening and closing windows, navigation of the file structures through volumes and folders, launch and quit applications, select portions of test or other items using the mouse
  • Ability to change system setting via control panels or system preferences
  • Ability to install and remove applications
  • An ability to remain calm under pressure and work in a concise, clear and focused manner
  • Demonstrated ability to work with a team
  • Able to work a 24 hour, 7 day rotation schedule if required
  • Ability to adapt to changes quickly and think conceptually
  • Comfortable working in a fast-pace environment
  • Availability to complete 8 consecutive weeks of paid training and transition according to assigned training schedule with no occurrences
  • Strong work ethic (i.e., good attendance, team player, passionate about meeting performance expectations)
  • Adapts well to constant change
  • Very content with have scheduled break and lunch
  • Ability to comprehend information quickly and educate customers with clear and concise delivery
  • EEO/Vet/Disabled
32

Technical Support Associate Resume Examples & Samples

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking
  • Maintain broad knowledge of client products and/or services
  • Offer additional products and/or services
  • High school diploma with six plus months of customer service experience preferred
33

Customer Service & Technical Support Associate Resume Examples & Samples

  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Offer additional products and/or services
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
34

Aladdin Technical Support Associate Resume Examples & Samples

  • Strong Relationship Management skills, can get the best out of others, ability to inspire, influence, initiate change and manage conflict
  • Demonstrated ability to integrate multiple technical disciplines in achieving a stated objective
  • Highly motivated individual who takes full ownership of responsibilities, is a dependable teammate and can easily build and maintain relationships across teams and with clients
35

Client Technical Support Associate Resume Examples & Samples

  • Responds to customer technical problems/issues related to hardware, software and networking via e-mail and phone
  • Remains knowledgeable of our product line, current industry products and technologies
  • Focuses on delivering a positive customer experience according to standards
36

Technical Support Associate Resume Examples & Samples

  • Apt in Problem-Analysis
  • Good in Comprehension
  • Committed to Quality
  • Eye for detail
  • Resilience & Flexibility
  • Learning and knowledge enhancement
  • Interpersonal Skills and Teamwork
  • Ability to multi task
  • Exposure of working on monitoring tools
37

Technical Support Associate Resume Examples & Samples

  • Create an exceptional, personalized service experience for Lyft users
  • Provide friendly, timely support to Lyft drivers and passengers
  • Troubleshoot user problems with the Lyft appPartner and develop strong relationships with cross-functional teams across Product, Marketing, and Engineering
  • Partner with Product & other Customer Experience teams to stay in the loop with product changes and new releases to ensure content is up-to-date and ensure the Customer Experience team is equipped to solution around changes
  • Make recommendations based on new functionality requests and bugs reported by users
  • Contribute your ideas on how we can continuously improve our systems and processes
  • Develop strong hypotheses, independently solve problems, and uncover customer pain points
  • Commitment to excellence & strong focus on customer experience
  • 2+ years experience in customer support or technical support
  • Ability to influence
  • Self-motivated and driven with a knack for problem solving
  • Strong analytical skills and technology experience strongly preferred
  • Aptitude for acquiring skills in technical repairs and eagerness to learn
  • Strong familiarity with iOS and Android operating systems; comprehensive understanding of how mobile applications function
  • Experience with JIRA, support ticketing systems and agile development processes
  • Strong cross-functional skills, with good interpersonal effectiveness, influence, and ability to get things done through both formal and informal means
  • Strong interpersonal skills and relationship building skills required
  • Strong oral and written communication skills; extremely attentive to detail
  • Ability to thrive in a fast ­paced startup environment
  • Comfortable with change, uncertainty and charting new territory
38

Technical Support Associate Resume Examples & Samples

  • Ability to translate technical problems for non-technical people
  • Familiarity troubleshooting complex technical problems
  • Web Programming / Relational Database knowledge is a plus
  • Microsoft Stack (ASP, MSSQL, Windows Server, etc.) knowledge is a plus
  • Degree in Computer Science or related major or equivalent experience is desired
  • Provide technical support for proprietary software to external customers
  • Provide general internal support for users who are located locally and remote
  • Assist in onboarding new clients by setting-up users and arranging entitlement in appropriate systems
  • Provide product training as necessary
  • Perform database management and development tasks as needed
  • Assist in special projects including off hours software deployments
39

Application Technical Support Associate With Chinese Resume Examples & Samples

  • Previous experience in customer service is not a requirement - we would provide you with an opportunity to gain experience and learn!
  • You will work for a global company with global opportunities, the hub that sustains the activity of car dealerships in the whole Europe, Middle East and Africa – the world has no borders with Accenture!
  • You will have a challenging and dynamic workflow, ability to apply previous knowledge and learn new skills
  • You will enjoy a various range of company benefits
  • Performance bonuses
  • Gym, transportation and private medical subscriptions
  • Meal vouchers
  • Borrowed books that arrive directly to your workplace
  • Additional vacation days
  • Private pension and life insurance
  • Work in a leading technology and service providing company
  • Develop knowledge of automotive industry processes
  • Learn the best practices in client relationship management
  • Proactively contact customers when issues in various applications may affect delivery commitments
  • Document support efforts/ steps and record customer information in a tracking tool
  • Understand customer needs in order to recommend appropriate solutions
  • Develop and maintain positive relationships with the customers we serve and our collaborators/ coordinators (dealerships and its representatives, various internal departments and coordinators – Network Development, Sales, Service, Spare Parts, Application Managers, Specialized IT Teams)
  • Develop and maintain a proper level of understanding of customer, market, product and industry requirements, in order to keep high rates on customer satisfaction
  • Update the customers, following up on solutions and communicate in a timely, professional and complete manner
  • Act as the knowledge resource for a product/service and use this knowledge to raise process and/or procedure improvement opportunities to supervisor/team lead
  • Deliver new hire training, make recommendations for changes and enhancements to existing training content, and assist in design and creation of relevant training material
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Technical Support Associate Resume Examples & Samples

  • The Technical Customer Experience Associate will be involved in the active call center
  • The individual will take customer calls and appropriately record in the call log software while maintaining professionalism with internal and external customers
  • Will also assist with new and existing product testing, as well installing, programming and troubleshooting
  • Read and comprehend technical documents, quick start guides, and configuration documentation
  • Be inquisitive, logical, and persistent in developing troubleshooting steps to remedy any technical concerns and find solutions
  • Share knowledge within the team via documentation, on-going training, and participation in team meetings and product testing
  • Collaborate with other team members to ensure on-going improvements in quality and service
  • Able to take independent action and translate that into actionable tasks
  • Accurately record customer’s technical issues
  • Must be able to multi-task while using different internal programs
  • Ability to envision product and service related scenarios in order to help customers solve problems
  • Must feel comfortable with de-escalating phone calls
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Entry Level Application Technical Support Associate Resume Examples & Samples

  • Bachelor’s degree (with a graduation date no later than December 2016)
  • Solid technical foundation with a desire to work in an information systems environment and desire to learn and develop expertise in SAP
  • Strong communication (oral and written), interpersonal and relationship-building skills
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Technical Support Associate Eemea Location Duisburg Resume Examples & Samples

  • Responsible for supporting all EEMEA customer requests and related to the Technical issue via phone, voice mail or email in a timely manner
  • Will fully investigate product issue in order to assist Customers, Service providers or field Service reps in troubleshooting
  • Assist with technical support call loops and e-mail inquiries on part number request
  • Work with Purchasing dept, Technical product Analyst , US Technical Support and Engineering to develop aftermarket service kit
  • Work with item Master team to create or update the Service parts across EEMEA
  • Work with Purchasing department to create or update the Min Max Service parts level and delivery
  • Make sure that obsolete Service parts will be communicated across EEMEA organization
  • Utilize proper software and technological tools to maintain proper records, access technical information
  • Educate and inform individuals from other departments on Technical Service processes and procedures
  • Give technical support and training to the Dealer and Service provider across EEMEA
  • Builds relationships and fosters teamwork with team members, leadership and individuals within other depts
  • Ensure excellent follow-up on all customer initiated issues
  • Identify and records all productivity issue or concerns and help root cause problems.Participates in the development and implementation of corrective actions
  • Several years experience in medical products, combined with good mechanical skills
  • Several years experience in the hospital environment and health care work
  • Good Stryker product portfolio knowledge
  • Eagerness to assist internal and external customer
  • Possess attention to detail
  • Training and experience with Mecanique, electronics beds or equivalent
  • Fluency in both spoken and written (technical and medical) in local language
  • Fluency in both spoken and written (technical and medical) English
  • Adequate IT-knowledge (Microsoft Office, Lotus Notes, Oracle, PowerPlay, Impromptu)
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Data Center Technical Support, Associate Resume Examples & Samples

  • Support Data Center Operations with proper alerting/alarming through both management systems
  • Maintain records of shipping/receiving of data processing equipment
  • Guide and mentor lower-level support technicians
  • Minimum two year(s) experience in data center operations or related area
  • Advanced written and verbal communication skills and strong interpersonal skills
  • Able to multi-task
  • Understand complex communication diagrams
  • Able to interface with automated ticketing systems for intake of work
  • Demonstrated ability to utilize advanced cable test equipment to confirm cable installations meet manufacturer specifications
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Aladdin Technical Support Associate Resume Examples & Samples

  • Excellent oral and written communication skills in both English and Japanese
  • Strong organizational skills, and attention to detail
  • Japanese language proficiency strongly preferred
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Technical Support Associate Resume Examples & Samples

  • Concepts for implementing an ETL process and data models
  • Creation/Adaption of data models using e.g. SQL Developer Data Modeler
  • Analyzing existing data structures and PL/SQL packages (e.g. with SQL Developer or TOAD)
  • Knowledge of Oracle Database Concepts, e.g. Analytical Functions
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Technical Support Associate Resume Examples & Samples

  • Maintain and troubleshoot issues with all audio/visual equipment
  • Assist users with the daily operation of the equipment
  • Candidate must be able to work independently w/ minimal direction, strive to deliver a high degree of customer service and must work well in a team environment
  • Bachelor's degree and 1-3 years of experience required
  • Candidates should have strong customer service and communication skills and a basic understanding of audio/visual systems
  • Experience running live presentations or productions; Windows 7. P
  • Crestron Controllers knowledge
  • Biamp setup and configuration
  • Samsung Commercial Display management
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Technical Support Associate Resume Examples & Samples

  • Documents, tracks, and monitors the problem to ensure timely resolution
  • Performs advance root cause analysis and develops checklists for typical problems
  • Provide technical support on a variety of issues
  • Typically responsible for acting on existing trouble tickets established in the tracking system. Works with user community to remotely to solve moderately complex tickets
  • Knowledge of commonly used concepts, practices, and procedures
  • Relies on instructions and pre-established guidelines to perform the functions of the job
  • Works under immediate supervision; typically reports to a team lead or supervisor/manager
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Customer Technical Support Associate Resume Examples & Samples

  • Provide operational support in a multi-platform environment (Windows, UNIX, Axway applications) by executing and validating all scheduled and ad hoc events and procedures, including transaction recording, file upload/download verification, event monitoring, network monitoring, etc
  • Produce reports and activity logs when required
  • Provide timely and accurate information to appropriate IT staff and management in the event of production impacting events
  • Assist in troubleshooting of production-related issues
  • Ensure job satisfaction and development by recommending standards, procedures and process improvements
  • Develop department by providing direction/training to peers and less experienced staff
  • Provide staffing support during staff shortages (PTO, etc.)
  • Work on special projects at the direction of the director and team leader
  • Other related duties as assigned
  • Proficient computer skills including knowledge of Word, Excel, Windows, and CRM Environments
  • Two plus years’ experience in a high tech environment
  • Physical presence required in the office during shift hours
  • Will be assigned to work a consistent shift, but must be available for other shifts on occasions
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Technical Support Associate Resume Examples & Samples

  • Perform any and all duties as assigned by management to include; mail services, reprographics services, fax services, and messenger services
  • Responsible for all aspects of equipment
  • Perform necessary adjustments as outlined in the operators’ manual for set equipment
  • Lifting up to 40 pounds
  • Standing for long periods of time (possibly entire shift)
  • Significant walking
  • Directly related equipment operation experience required
  • Minimum of 3 months customer service related experience preferred
  • Experience as a Site Representative and/or a minimum of 6 months demonstrated knowledge and experience in a related functional area
  • Able to effectively communicate both verbally and written, with clients and company personnel
  • Able to effectively work individually or in a team environment
  • Demonstrated proficiency in operation of related equipment
  • Handle multiple projects simultaneously
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Technical Support Associate Resume Examples & Samples

  • Intermediate level knowledge of PC repair, router/network functions, and experience with various operating systems
  • Strong customer service skills and good composure under stressful troubleshooting situations
  • Good attitude, flexible mindset, friendly demeanor, and ability to work well in a close environment with others