Technical Support Level Resume Samples

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RA
R Abbott
River
Abbott
6322 Lonny Pine
San Francisco
CA
+1 (555) 858 3965
6322 Lonny Pine
San Francisco
CA
Phone
p +1 (555) 858 3965
Experience Experience
Detroit, MI
Danish Technical Support Level
Detroit, MI
Farrell-Jacobs
Detroit, MI
Danish Technical Support Level
  • Opportunity to join multinational team and work for a leading global company
  • Manage and update customer's details on a database
  • Working closely with other departments and external partners
  • Working in a team environment
  • Benefits: life assurance pension, parking, subsidised canteen, bike to work scheme, tax saver ticket, optional salary advancement
  • Very friendly international working environment with good team spirit and lovely office atmosphere
  • Helping customers with their technical and non-technical problems
Los Angeles, CA
Technical Support Analyst Level
Los Angeles, CA
Deckow-Torphy
Los Angeles, CA
Technical Support Analyst Level
  • Provide assistance to Sales/Field Agents on technical issues relating to Avocent product
  • Troubleshoot and resolving Customer issues initiated through the phone queue system while providing excellent customer service
  • Provide technical troubleshooting and resolution steps that a technical contact can understand and follow
  • Complete his / her share of the workload to meet the team objectives
  • Engage peers to identify workarounds which help customers achieve functional goals
  • Generate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines
  • Provides second level Retail/POS store technical support (remote) to Zale Corp. stores: Software (70%), hardware (30%) and support of all software and equipment including peripherals such as cash drawers, receipt printers, credit card processing devices, etc.
present
Dallas, TX
Technical Support Level With French & Spanish
Dallas, TX
Kuhlman Group
present
Dallas, TX
Technical Support Level With French & Spanish
present
  • Work closely with EMEA based customers to perform advanced (Level 2) troubleshooting via email, phone and chat
  • Work closely with content team to provide ad-hoc translation assignments
  • Provide real-time support and training,
  • Drive process improvements, best-practice sharing and standardisation across global operations processes
  • Identify and cultivate relationships with community users
  • Submit a weekly report on activities and observations
  • Exchange ideas and collaborate with other
Education Education
Bachelor’s Degree in Information Technology
Bachelor’s Degree in Information Technology
Florida Atlantic University
Bachelor’s Degree in Information Technology
Skills Skills
  • Strong Customer Service skills – ability to quickly gain customers trust and confidence
  • Basic Knowledge of computers, electric & electronic concepts and devices
  • Provide fast response and maintain a high level of professionalism at all times
  • Support multiple products
  • Document session notes and complaints in appropriate systems
  • Investigate, analyze and resolve complex support requests with internal and external customers via phone, email, chat, and remote control/assist software
  • Take ownership of the customer issue to resolution
  • Perform other duties or special projects as assigned
  • Bilingual and speak fluent English and (Canadian) French
  • 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field
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15 Technical Support Level resume templates

1

Temporary Technical Support Level Resume Examples & Samples

  • These positions will include shifts which cover the current support hours of 5am to 7pm Monday through Friday only. Flexible shifts are available with no weekend work needed
  • Provide phone, email, and chat support for customer facing web and client-server applications
  • Understanding the basics of DNS, content filters, caching, proxies, firewalls, and antivirus would be prefered
  • Previous experience supporting Windows operating systems required. Previous experience supporting Mac operating systems preferred
2

Danish Technical Support Level Resume Examples & Samples

  • Working closely with other departments and external partners
  • Helping customers with their technical and non-technical problems
  • Utilising knowledge, available sources and tools to diagnose and solve problems
  • Manage and update customer's details on a database
  • Fluency in Finish language and good level of English
  • Regular user of standard computer applications
  • Ability to learn
  • Enjoys dealing with people
  • Desire to work in an international company
3

Wmt Pqm Asg Level Technical Support Role Resume Examples & Samples

  • Unix / Linux: Experience of supporting Unix based applications including experience troubleshooting in a Unix environment. Power user of either VI or Emacs
  • SQL/Databases (MSSQL/SYBASE/DB2): Understanding of tables, views, indexes, and stored procedures, and the ability to understand them by reading their definitions. Familiarity with SQL constructs. Understanding of transactions, query plan analysis and database troubleshooting
  • Perl: Ability to write a Perl program from scratch and ability to understand existing scripts by looking at them. Understanding of object-oriented design and Perl data structures
  • General Software Skills: Understanding of source code management concepts and experience with at least one source code control tool. Ability to debug and troubleshoot (C/C++, VB, Java, HTML, XML, JavaScript) code by examining logs, using debuggers, etc. Ability to locate and understand software documentation
  • Autosys: Ability to create and debug Autosys jobs and dependencies. Ability to analyze a complex job stream and correct any inconsistencies, errors or omissions and point out potential problems
  • Windows: Basic understanding of the Windows environment
  • Web technologies: Ability to read Flex/ExtJS written GUI code, perform debugging and troubleshooting, understanding of web service, ability to perform investigation on input/output messages
  • Experienced, technically hands-on professional that understands both code and infrastructure
  • Solid track record in an operational/support role, understands incident/problem/change management and how to drive stability across organizations
  • Be able to manage an outage incident, coordinating user communications, and other teams to help resolve an incident
  • Strong and keen focus on metrics and trend analysis
  • Strong problem solving skills with ability to analyze and understand data
  • Candidate must have the ability to forge strong relationships and coordinate effectively with multiple parties during outages and actively communicate updates to APG and BU partners
  • Must be comfortable with on-call rotation including weekend work
  • End user support ? be able to talk to users to discuss their problem and work through to a resolution
  • Self-motivated with exceptional oral and written communication skills, ability to communicate clearly and concisely
  • Strong ownership mentality with a focus on customer satisfaction
  • Detail oriented and organized with strong analytical skills
  • Experience working in a virtual or global team
  • Self-starter and ability to multi task with a ?can do? attitude
  • Familiarity with ITIL terms around incident and problem management
4

Technical Support Level With French & Spanish Resume Examples & Samples

  • Work closely with EMEA based customers to perform advanced (Level 2) troubleshooting via email, phone and chat
  • Provide real-time support and training,
  • Drive process improvements, best-practice sharing and standardisation across global operations processes
  • Work closely with content team to provide ad-hoc translation assignments
  • Respond to general and technical inquiries on the community and social platforms
  • Identify and cultivate relationships with community users
  • Exchange ideas and collaborate with other
  • Submit a weekly report on activities and observations
  • Proactively communicate emerging customer facing issues, concerns, and feedback
  • Maintain high levels of product knowledge
5

Dutch Technical Support Level Resume Examples & Samples

  • Providing first level support to French or Dutch speaking customers
  • Troubleshooting in hardware issues
  • Resolving IT related problems
  • Fluency in Dutch
  • Previous experience in Technical support or customer services
  • Tech savy, keen to learn and develop skills within technology
  • Excellent communication skills (oral and written)
  • Motivated to work in an international and fast moving environment
6

Technical Support Level, Temporary Resume Examples & Samples

  • Interface with development, quality assurance, business units, and Level 1 customer support groups to troubleshoot technical issues and ensure complete and expedient resolution of issues
  • Ability to deal tactfully and effectively with customers, and provide consistently great customer service
  • Ability to work independently and demonstrate sound judgment within established policies and guidelines is required
  • Previous experience supporting Java based applications preferred
7

Centralized Technical Support nd Level Resume Examples & Samples

  • Monitoring problem management system for ticket progress (only CTS Tickets)
  • Perform problem diagnosis by dialogue with end-user
  • Provide basic "on-the-job" training to end users
  • Update ticket status on regular basis
  • Forward unsolved problem ticket to relevant resolver group (only CTS tickets)
  • Provide guidance to Distributed Client Services for onsite interventions
  • Using the correct call closure and activity action codes
  • Closing tickets with user agreement (only when in contact with user)
  • Identify problem candidates for automation
  • Support Representative - at least 1 year experience
  • Windows 7 - at least 1 year experience
  • Lotus Notes - at least 1 year experience
  • Second foreign language
  • Support Representative - at least 2 years experience
  • Windows 7 - at least 2 years experience
  • Lotus Notes - at least 2 years experience
8

Technical Support Level Resume Examples & Samples

  • Coverage of Technical Support Helpdesk (Hotline, mail, email, live-chat, social media coverage and web support)
  • Provide pre- and post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations
  • Excellent / Fluent in English, both verbal and in writing (a 2nd foreign language would be a plus)
  • Strongly preferred but not required is a selection of the following competencies
9

Technical Support Level Resume Examples & Samples

  • Take ownership of the customer issue to resolution
  • Support multiple products
  • Bilingual and speak fluent English and (Canadian) French
  • 2-year college degree in a IT related field or; CompTIA Net+ certification, MTA certification, Apple OS Certification
  • 2 years of experience in advanced troubleshooting and installation of computer software/hardware and remote desktop solutions via help desk, or phone support in a technical-related field
  • 2 years of experience in troubleshooting network environments IE... TCP/IP, LAN, DNS, Client/Server configuration, user permissions
  • 1-2 years of experience supporting Windows versions: XP, Vista, 7, 8, Server 2008 & Server 2012
  • 1-2 years of experience troubleshooting MS SQL
  • Knowledge of dental X-ray software and equipment preferred
  • Experience troubleshooting MySQL including installation and support preferred
  • Experience troubleshooting with the MAC OS environment preferred
  • Basic knowledge of cloud computing concepts preferred
  • Experience supporting applications on Linux/Unix-based systems preferred
  • Experience supporting web based applications preferred
10

Global Level Technical Support Engineer Resume Examples & Samples

  • Provide Remote Technical Support (RTS) for 5620 SAM, 5650 CPAM, 5670 RAM, Nuage SDN solution, Network Services Platform and associated network elements
  • Interface, develop and maintain strong relationships with regional TEC (Technical Expertise Centers), Solution Teams and Product Business Units
  • Ensure external and internal customer trouble tickets tracked are continuously updated and maintained per the Nokia processes
  • Prepare reports on problems encountered and methods of resolution applied ensuring overall system integrity and reliability
11

Technical Support Engineer Level Resume Examples & Samples

  • BSc Honors Degree Computer Science, Software Engineering, Electrical Engineering, Business/IT OR a combination of education (HND, HNC) and IT work related experience
  • Network + certified or equivalent; must have an advanced understanding of TCP/IP networking and LAN/WAN technologies, with the ability to perform complex network troubleshooting
  • Must have experience working and supporting electronic or IT solutions in a field environment, installing, troubleshooting and understanding specialized hardware, software and networking equipment in a technical capacity
  • Must have working knowledge of Windows XP/Windows 7/Windows 8 and/or Linux including resolving hardware, driver and deployment issues
  • Must have an understanding of PC Hardware Technology, with the ability to update and troubleshoot Firmware
  • Must be proficient in English
  • Must have an understanding of communication protocols
  • Must be prepared to travel
  • Core skills for building, managing and troubleshooting SQL databases would be desirable
  • Experience working on high end CCTV systems would be desirable
  • Additional European language skills would be an advantage
12

Entry Level Technical Support Engineer Resume Examples & Samples

  • Effectively communicate any product issues to the customer, your peers and Kronos Engineering, enabling timely solution delivery while maintaining customer satisfaction
  • Test and deploy solutions of Kronos Workforce Management Suite or specific products
  • Facilitate conference calls and document all support engagements
  • Degree in technology (MIS/IT) or business
13

Technical Support Specialist Level Resume Examples & Samples

  • Record all customer interactions into a CRM (Customer Relationship Management) Database
  • Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
  • Comprehend and understand technical documents, quick start guides, and special application documentation
  • Maintains acceptable VOC (Voice of the Customer Survey) requirements
  • Strong knowledge of Microsoft Operating Systems is a plus: Windows 7, 8, 10; Server 2008, 2012
14

Swedish Technical Support Level Resume Examples & Samples

  • Fluency in English and Swedish
  • Ideally 1-2 call centre technical support or customer service experience
  • Exhibit relationship building skills
15

Helpdesk Technical Support Level Resume Examples & Samples

  • For Level 2 & 3 positions, need to have significant prior experience providing Technical Support to Techs in the field
  • Need to be able to receive and execute technical questions
  • Comfort with general technology and client will be able to train on technical specifics of the job role
  • POS skills/ related hardware knowledge and/or previous roll outs a plus
  • The help desk will be supporting field techs in the stores who will be pulling and rerouting cables from the POS equipment that we see as shoppers at the checkout stand. Ideally, help desk candidates will have familiarity with the hardware side that this type of roll out will involve, or be easily trained
16

Technical Support Analyst Level Resume Examples & Samples

  • Provides second level Retail/POS store technical support (remote) to Zale Corp. stores: Software (70%), hardware (30%) and support of all software and equipment including peripherals such as cash drawers, receipt printers, credit card processing devices, etc
  • Analyzes and diagnoses hardware and software problems as they occur at the store level
  • Performs problem assessment and classification; documents problems, issues, changes, corrections and operational procedures regarding store servers
  • Prepares in advance for new software releases and/or hardware roll outs
  • Escalates problems/issues to third level Sr. Analysts as appropriate
  • Use knowledge of Power Shell to execute commands
  • Use knowledge of SQL execute query insert, select statements through SQL server database
  • Dispatches field service providers for repair of POS hardware, and telecom connectivity issues in a timely manner
  • H.S. diploma required; Associate’s degree preferred
  • 2-3 years relevant work skills from Help Desk, Service Desk experience and/or point-of-sale software/hardware experience to include receiving and making calls, documenting call information into a customer or case management system; resolving customer issues
  • Excellent PC troubleshooting skills are a must. Must be able to analyze and resolve the root cause of critical hardware, software, network connectivity and database problems
  • Experience and/or knowledge of networking: LAN(s), WAN(s), TCP/IP, SCCM, Peer to Peer Networking is a plus
  • Working knowledge of Microsoft Word, Excel, and Outlook
  • Excellent verbal and written skills; outstanding phone etiquette; ability to communicate in both English and Spanish highly desirable
17

IS Technical Support Specialist Level Resume Examples & Samples

  • Provide support for end users (local and remote), focusing on individualized customer service of the highest standard on a professional level
  • Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate)
  • Maintain a positive work atmosphere by behaving and communicating in a respectful manner that supports working well with co-workers, users, and management
  • Ability to follow standards, policies, procedures, and instructions provided by supervisors
  • Flexibility to work a varying schedule and on-call hours on a monthly basis
18

Entry Level Technical Support Resume Examples & Samples

  • Completed Associate’s or Bachelor’s related to Networking or equivalent work experience
  • Certifications a plus!
  • Installation and troubleshooting of Windows operating systems
  • Understanding of networking concepts (TCP/IP DNS Routing Subnetting)
  • Understanding of internet communications and devices (Firewalls, Routers, Switches, VPN’s)
  • Knowledge of Remote Desktop Software and Desktop Sharing Software
  • VoIP or Telephony experience a plus
  • Excellent communication skills, attention to detail and customer service focus
19

Entry Level Technical Support & Support Representatives Resume Examples & Samples

  • 1-3 years of customer service background, call center experience preferred
  • Must be able to type 30+ wpm
  • Must have basic computer skills -- troubleshooting involves multiple platforms and devices
  • Punctual with great attendance and excellent work ethic
  • Must have reliable transportation - public transportation is acceptable as long as it doesn't present scheduling conflicts
20

Technical Support Level Resume Examples & Samples

  • 5 years+ of experience in technical software support, providing ticketed or phone support
  • Aptitude for solving problems and acting on own initiative
  • Experience with backup & recovery preferred
  • Networking and server troubleshooting skills
  • Knowledge of Linux, VMware, Hyper-V, Storage
  • Knowledge of RAID
  • Experience of installing and configuring servers
  • Previous experience with backup software such as NetBackup, NetWorker, Avamar, ARC,VEEAM, or TSM – is an advantage
  • General or above average knowledge of database technology including MS Exchange and MS SQL Server
  • J2 Cloud Services is an Equal Opportunity Employer
21

Technical Support Level Resume Examples & Samples

  • 8 years+ of experience in technical software support, providing ticketed or phone support
  • Team player with an ability to mentor more juniors members of staff
  • Experience of escalation tickets
  • Excellent networking and server troubleshooting skills
  • Strong knowledge of Linux, VMware, Hyper-V, KVM, SAN
  • Experience of installing and configuring Servers
  • Knowledge of firewalls
  • Knowledge of switches is an advantage
  • Strong knowledge of database technology including MS Exchange and MS SQL Server
  • Strong understanding of concepts of Security, Encryption, Compression, the Cloud, Big Data, File Systems
22

Global Technical Support Specialist nd Level Resume Examples & Samples

  • Analyze and resolve technical issues on Nobel Biocare’s CAD/CAM software system
  • Coordinate and document software and technology investigations with Development and Testing teams
  • Contribute and participate in Issue Handling Board for identification and prioritization of major customer-affecting issues
  • Participate in product and technology launch projects, including technical project management
  • Analyze, consolidate and solve issues escalated from 1st level support teams globally
  • Escalate and manage issues and recurring problems with 3rd level teams
  • Collaborate with other specialist 2nd level support teams for specific product lines in a virtual team
  • Create and own topics in an internal WIKI knowledge database, plus other knowledge sharing activities as needed by the global organization
  • Provide training for software/hardware usage and troubleshooting
  • Support internal personnel for on-going projects & training sessions
  • Determine metrics to help improve current support processes
  • Software application literacy; strong knowledge of Microsoft Office products (Word, Excel, PowerPoint). Knowledge of other computer programs and CAD technology a plus
  • Deep knowledge about support tools and processes used in a multi-tiered organization
  • Excellent verbal, written, and interpersonal communication skills in English, as well as the ability to deal effectively with employees and customers at all levels
  • Ability to identify and problem-solve common software difficulties and H/W & S/W questions and implement effective solutions independently
  • Ability to work on multiple priorities and work well in high-pressure situations
  • Strong aptitude to understand and provide customer satisfaction
  • Visual management experience a plus
  • Ability to travel occasionally within North America and Europe
23

Technical Support Engineer Entry Level Resume Examples & Samples

  • Provide courteous, efficient, and professional customer service and technical support to prospects and resellers via email, phone and chat
  • Reproduce and troubleshoot customer issues and provide direct assistance and issue resolution
  • Escalate issues to higher support tiers as necessary
  • Work with engineering and product management on resolving difficult technical issues
  • Bachelor’s degree with 1+ years’ experience working with technical issues relating to Windows operating environments
  • Microsoft technologies including MS Server, Exchange and SQLServer experience
  • Must possess excellent organizational, communication, writing and interpersonal skills
24

Technical Support Engineer Level Resume Examples & Samples

  • Familiar with dynamic routing protocols and its implementation (OSPF, BGP)
  • Experience with VPNs (IPSec, SSL, L2TP, GRE)
  • Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication)
  • Familiar with Web application security and vulnerabilities (experience with exploits is plus)
  • Having any of industry certificates (FCNSP, CISSP, CCNP, CCSP,CCNA …)
25

Technical Support Engineer Level Resume Examples & Samples

  • Help our Customer Engineering organization implement customer lifecycle management
  • Work with our R&D organization to improve our product by providing feedback on customer needs and requirements
  • Help our sales organization achieve successful customer engagements
  • Platform/Operating System knowledge of Windows (XP, 7 and Server), MAC, iOS, Android, and Blackberry
  • Testing, and troubleshooting skills across the previously mentioned technical domains
  • Experience with/exposure to BigFix a plus Operations/Support
  • The passion and ability to educate and train our customers on their new MDM solutions
  • Ability to troubleshoot and work with internal development and engineers on behalf of the customers towards issue resolution
  • Demonstrated hands-on experience with smartphones, tablets, and laptops in a business environment
  • Bachelors degree in Information Technology or equivalent field
26

Technical Support Specialist Level Resume Examples & Samples

  • As part of the support team, perform technical troubleshooting and data analysis to determine root causes of software problems. Provide solutions or action plans for customers that resolve the issue
  • Analyze technical configurations, integrations, data migrations and technical installations for client systems to perform in-depth technical troubleshooting, testing, and recommend solutions Analyze and document requirements and rules, enhancements or changes
  • Document internal and external correspondence for incident resolution including trouble shooting steps, solutions or action plans, and best practices identified by resolving the customer issue
  • Develop and maintain proficiency in the JAGGAER software solutions, solution methodologies, and core technologies
  • Assist with training new team members
  • Participate in internal meetings such as implementation transition meetings for new customers and sprint reviews and report back to Support Team
27

Level Technical Support Specialist Resume Examples & Samples

  • Graduate and 1 - 3 years Technical Support Experience preferable
  • Excellent communication, interpersonal skills and fluent English
  • Familiarity with servicing x86 hardware preferable
  • Excellent problem solving skills and attention to detail
  • Strong team working and ability to work in a multinational environment
  • Previous experience in customer facing role preferred
  • Engineering qualification (to HND / Degree level)
  • Strong problem determination and troubleshooting skills
  • Good English written and verbal communication skills in technical information sharing
  • Knowledge of Intel x86 server computer hardware architecture and subsystems
  • Knowledge of current networking technologies
  • Knowledge of current server storage technologies
  • Knowledge of server operating systems : Windows, Linux, VMware
  • Ability to acquire new knowledge and develop skills outside formal training
  • Keen to learn new technologies
  • Must be adept in use of MS Office, particularly Excel
28

Technical Support Analyst Level Resume Examples & Samples

  • Troubleshoot and resolving Customer issues initiated through the phone queue system while providing excellent customer service
  • Troubleshoot Customer issues initiated through the electronic submission system while providing excellent customer service
  • Provide assistance to Sales/Field Agents on technical issues relating to Avocent product
  • Generate and maintain knowledge content on the Knowledge Management System following the Knowledge Centered Support guidelines
  • Research technologies online in search engines, Vendor sites, User forums as well as the knowledge management system
  • Asks for the customer's business impact and documents it in their case
  • Engage peers to identify workarounds which help customers achieve functional goals
  • Recognize when a customer is likely to run into future problems and proactively shares information to help them avoid pain
  • Maintain and communicates a positive attitude toward the customer during and after interactions
  • Complete his / her share of the workload to meet the team objectives
  • Follow through on agreed actions with team members
  • Provide technical troubleshooting and resolution steps that a technical contact can understand and follow
  • Effectively narrows down issues to find the root cause
  • Routinely educates and encourages customers to participate in the community
  • Maintain published KPIs and SLAs
  • Follow Avocent attendance policies
  • Meet departmental average of resolved incidents per month within 6 months of training completion
  • Obtain all Avocent branded certifications
  • Knowledge of MCSA Microsoft, RHCE- Red hat Linux, Solaris, Cisco CCNA or CCNP
  • 1 year of datacenter/software support experience
  • 1 year of Customer Service Experience
29

Level, Technical Support Resume Examples & Samples

  • Work with Project Team to successfully guide and deliver projects
  • Work with Service Desk as floating escalation resource to keep the team moving forward and deliver quality to our clients
  • Lead initiatives for design, development, implementation, installation, operation, and administration new IT initiatives both internally and for our clients
  • Coach, inspire, and manage team members
  • Investigate and troubleshoot hardware, software and network operating systems providing recommendations for improvement, and implementing corrective actions
  • Maintain familiarity with all hardware and software, and network operating systems
  • Remain current with industry trends, including new technology as well as potential new uses for existing technology
  • Should be highly detail-oriented
  • Familiarity with designing and implementing network, security, and server refreshes
  • Demonstrated ability to create and manage project plans, leadership reporting, documentation and implementation of policies and procedures
  • Broad knowledge preferred over being specialized (i.e. experience installing networks, servers, virtualization, rather than only focused in one area)
  • Product group experience: firewalls, switches, and wireless access points (Meraki a plus)
  • Project implementation experience (rack & stack, network configuration, server configuration, virtualization)
  • Experience implementing and supporting VMware vSphere vCenter
  • Experience with Cloud services/migrations a plus (i.e. ShareFile, Azure, AWS and Office 365