Support Technical Resume Samples

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EB
E Beier
Eloise
Beier
17609 Thiel Alley
Boston
MA
+1 (555) 125 4010
17609 Thiel Alley
Boston
MA
Phone
p +1 (555) 125 4010
Experience Experience
Los Angeles, CA
Enterprise Support Technical Specialist
Los Angeles, CA
Ankunding-Boehm
Los Angeles, CA
Enterprise Support Technical Specialist
  • Deliver technical workshops for internal and external audiences across multiple products or components
  • Has knowledge of core Citrix products and foundational technologies
  • Lead the remote delivery of high quality pre-scheduled scoped support relating to implementations, migrations, and/or updates
  • Proactively identifies trends and prevents issues from occurring
  • In collaboration with Technical Support, diagnoses and resolves technical problems
  • Proactively seek ways to expand technical knowledge
  • Collaborates with the account team in the coordinated delivery of enterprise support services
Detroit, MI
PS Support Technical Solutions Specialist
Detroit, MI
Lehner-Corkery
Detroit, MI
PS Support Technical Solutions Specialist
  • Provide user support, assisting with troubleshooting and design, configuration and escalated problem management
  • Provide support to local engagement, management and maintenance of existing Communication solutions and clients especially pre-sales support
  • Expected to be technology leads for specific technologies and to use their deep knowledge of these technologies to propose enhancements and improvements
  • Develop technical training materials and conduct training programs and educate engineers on basic technical details
  • Conduct executive / solution workshops
  • Contribute expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones
  • Provide technical pre-sales support in articulating Dimension Data Infrastructure and Solutions, with in-dept knowledge of Communication solution
present
Detroit, MI
Lead Priority Support Technical Expert
Detroit, MI
Cassin, Keeling and Torphy
present
Detroit, MI
Lead Priority Support Technical Expert
present
  • Provides feedback to Engineering regarding product quality, documentation and potential areas of training and product improvement across multiple products
  • Assist with the screening and interviewing process of potential new candidates. Act as a team mentor and assist with the onboarding of new hires
  • Address, reduce or work with customer constraints that may impede adoption of Citrix technologies
  • Understand the product roadmap, customer use-cases and provide input on product enhancements
  • Technical specialization in at least one core Citrix technology (virtualization, networking, or mobility) and their common use cases
  • Deliver advanced technical workshops for internal and external audiences across multiple products or components
  • Act as a mentor to PSTSs and define best practices around technical case management and behavioural competencies
Education Education
Bachelor’s Degree in Computer Related Studies
Bachelor’s Degree in Computer Related Studies
Syracuse University
Bachelor’s Degree in Computer Related Studies
Skills Skills
  • Proficient Microsoft Office user (i.e. Excel, Access) and ability to perform moderately complex queries
  • Strong written and oral communication skills - Ability to interact and facilitate across diverse audiences, including Senior Management
  • Experience with challenging projects and comfort with contributing to a collaborative environment through knowledge sharing and mutual respect
  • Basic project participation experience
  • Ability to support and obtain buy-in from others and lead by example of high performance
  • Strong organizational and multitasking skills
  • Strong analytical and problem solving skills
  • Excellent time management skills
  • Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms
  • Identify information gaps/trends and effectively navigate the organization to resolve/confirm findings
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15 Support Technical resume templates

1

VP / Oracle Apps Support Technical Specialist Resume Examples & Samples

  • Deep understanding of Mantas/Actimize, Oracle and UNIX is essential
  • Technically support experience, maintaining distributed applications
  • Previous experience providing assistance to a wide group of users across different locations
  • Good analytical skills, to identify issues and propose response action, and good understanding of data analysis and data mapping
  • Good communication and team leading skills
  • Lead the regional production support team
  • Assist with troubleshooting and issue resolution relating to current applications, providing assistance to the development
  • Provide support to the business during day-to-day activities and ad-hoc requests. Support other team members and local Infrastructure team on the configuration, system testing and deployment of new solutions
  • Work with global team to configure the local/regional servers, to provide high standards of connectivity, security, availability
  • Mantas or Actimize Case Management experience a must
  • Oracle Database: Good PL/SQL knowledge and other standard database query tools. Unix: Linux / Solaris, shell scripting
  • Managerial Skills required
  • Proven experience of involvement with large complex environments
  • Good management skills
  • Coordination of work activities involving TI, Data Centre, DBA’s, Local and Global Technology teams,
2

Central Business Support Technical Analyst Resume Examples & Samples

  • Acting as KYC/AML expert, own the HRAC Overlay process from beginning to end by reaching out to Relationship Manager/Banker or directly to the client depending on the case with the goal of executing 100% of the process and making a risk assessment appropriate to the review
  • Use expert knowledge to exercise sound judgment to gather all relevant information (including obtaining relevant KYC documentation and clarifications) in order to execute independent verification and validation of HRAC cases to minimize regulatory risk
  • Perform reviews of profile forms (APF) form to ensure completeness and accuracy through maker or checker assessment
  • Interpret client information in order to identify instances requiring escalation or necessitating further investigation/due diligence
  • Meet agreed productivity targets for all CBSU activity completion in line with policy standards whilst maintaining excelled quality standards
  • Be able to access and leverage multiple technical platforms to complete assigned tasks
  • Execute responsibilities with a dual emphasis on AML risk mitigation and client focus
  • Track discrepancies and action steps to issue resolution proactively managing the interaction with other staff members and departments as needed
  • Identify and escalate execution risks and issues and effectively troubleshoot/solve that ensure quality results
  • Accomplish multiple assigned tasks (including time sensitive tasks) within defined targets and adapt to changing priorities
  • Gather, analyze and furnish reports on strategic, operational metrics, key performance indicators (KPI) and ad hoc requests ensuring reporting due dates are met in a timely manner
  • Maintain the metrics and KPIs inventory relevant to performance assessment, including coordination within the Business and other functions (e.g. Technology, Compliance) to effectively process required updates to support information capture
  • Track production issues and action steps to issue resolution as needed
  • Utilize large databases to develop diverse reports based on queries, assess KYC Record details, and analyze findings to detect issues
  • Provide strategies to improve operations quality and mitigate AML risk through strategic metrics and KPIs
  • Must have demonstrated success in a wealth management sales background within a financial services company
  • Broad knowledge of financial products and services (in particular the operational processes around these), financial markets and economic environments
  • Understand interdependencies between divisions to support processes through interaction with same level CBSU staff of other teams as required
  • Experience with challenging projects and comfort with contributing to a collaborative environment through knowledge sharing and mutual respect
  • Identify information gaps/trends and effectively navigate the organization to resolve/confirm findings
  • Strong written and oral communication skills - Ability to interact and facilitate across diverse audiences, including Senior Management
  • Ability to support and obtain buy-in from others and lead by example of high performance
  • Proficient Microsoft Office user (i.e. Excel, Access) and ability to perform moderately complex queries
  • Relevant experience with similar responsibilities in a high volume, fast-paced environment and industry systems and platforms
  • Basic project participation experience
  • Business experience in the Consumer and Commercial Banking industry and experience within a medium/large financial organization, including knowledge of banking products and different types of transactions and client-facing procedures
  • Relevant work experience and understanding of global and local AML KYC regulations, associated risks of non-compliance and changing dynamics, and knowledge of KYC processes throughout the client lifecycle
  • Understanding of the interdependencies of roles within KYC process and requirements for KYC Record successful completion across relevant client types
  • Experience with regulatory compliance, AML transaction/risk monitoring tools, and solving AML related issues
3

Support Technical Analyst Resume Examples & Samples

  • Investigate system failures and incidents reported on the services supported
  • Communicate with various Business & IT teams
  • Provide flexible on-call support
  • Perform root-cause analysis and production fixes
  • Work as a part of a global team
  • Adher to SLAs & service delivery procedures defined by ITIL framework
  • Bachelor of Engineering or Technology, Post graduate diploma in computer applications,
  • Master in computer applications, Master’s in Engineering or Technology
  • Excellent problem solving and root-cause investigation skills are essential
  • Excellent written and oral communications skills in English language are essential. E.g.: Report Writing, ability to document training materials etc
  • Knowledge of Banking Payment Systems and/or Banking Domain is preferable
  • Knowledge of Payment & Cash Management systems and Gateways like SWIFT is preferable
  • Familiarity with Incident / Problem / Change and Release Management procedures is preferable
  • Ability to work effectively and professionally under pressure
  • Ability to work as part of a Global virtual team across multiple regions
4

Apps Support Technical Specialist Resume Examples & Samples

  • Experience with General Ledger applications, General Finance knowledge, Mainframe skills, and Distributed platform skills
  • General Finance knowledge and extensive General Ledger expertise
  • Bachelor’s degree in finance or accounting or equivalent experience
  • Strong knowledge of Microsoft Excel, Access, Word
5

VP, Apps Support Technical Specialist Resume Examples & Samples

  • Provide Subject Matter Expertise for IT Service Management support for day to day activities of Production Control team members. This includes but is not limited to monitoring the CTO utilization of the standard toolset as it relates to Change Management, providing in-house training as required and Service Now Configuration Management Data Base (CMDB) activities
  • Monitor the process execution which coordinates, approves and/or implements changes/releases across CTO application controlled (UAT/QA, COB and/or Production) environments, as part of the Manager Control Assessment process and the escalation point as required
  • Utilize thorough understanding of apps support procedures and concepts and basic knowledge of other technical areas to identify and define necessary system enhancements; analyze existing system logic; identify problems; and recommend and implement solutions
  • Member of rotating 24X7 production/change management support team
  • Member of rotating on-call emergency production/change management support team (weekend green-zone monitoring, at least six times annually)
  • Lead and/or participate in activities related to implementing recommended standards in support of any associated Production Assurance initiatives
  • Primary interface to external departments across Citi. (Ex: Internal Auditors, Development, System/Data Base Administrators etc.)
  • Exposure to any Change Release and/or Deployment tools. (Ex: Subversion, PVCS, TFS, STAT)
  • Exposure to any Configuration Management Data Base (CMDB) tool and/or hierarchy data analysis
  • Minimum of 5 years technical experience with IT infrastructure, Development, and/or Operations
  • Strong oral, written, interpersonal and organizational skills
  • Ability to work on multiple tasks simultaneously and frequently reprioritize
  • Ability to work with minimal supervision in high pressure environment
  • Experience managing and supporting Change Management Control processes, being main interface with external departments such as Internal Auditors, Development, Database, Security and System Administrators
  • Information Technology Infrastructure Library (ITIL) Foundation exposure, is a must
  • ITIL Foundation or Intermediate (Capability - Release, Control and Validation) Certification is preferred
6

Apps Support Technical Specialist Resume Examples & Samples

  • BA/BS degree in computer science or related field or equivalent experience
  • 5+ years of TeamSite application support
  • 3+ years experience with TeamSite 7.5 basic infrastructure (RHEL5), Templating, SitePublisher, LiveSite and OpenDeploy/DataDeploy with installation, upgrades, configuration and support are required
  • Experience with application and web servers, and databases such as Oracle
  • Experience in software development of web applications using Java (J2EE platform), JSP, Servlets, JDBC, HTML, XML, XSLT, CSS, PERL, and JavaScript
  • Strong knowledge of TeamSite data migration, store maintenance activities, log management and reviews, backup / recovery concepts for TeamSite, and issue tracking is required
7

Global ISM Support Technical Resume Examples & Samples

  • Recreation, analysis, troubleshooting, and diagnosis of reported issues for IBM Control Desk (ICD a.k.a. Maximo)
  • Root Cause Analysis of issues (configuration vs. defect)
  • Cooperate with appropriate teams (development, governance, subject matter experts, third party)
  • Effective time management including logging, monitoring / updating and resolving issues in a timely fashion
  • Escalate unresolved issues to other support groups, including vendors, to expedite resolution
  • Inform the Team Lead or management, in a timely fashion, of any situation that may affect the delivery or quality of service to the client
  • Manage client issues to resolution
8

Apps Support Technical Specialist Resume Examples & Samples

  • Leadership role responsible for managing the governance process which reviews, approves, monitors and reports on changes/releases across all application controlled (UAT/QA, COB and/or Production) environments for CTO
  • Ensure CITM Policy/Standard and CTO Procedure adherence, recognizing importance of required controls to minimize introducing risks associated with Production activity
  • Main interface to external departments such as Development, Database, Security, System Administrators and Operations teams across Citi for designated portfolio of applications
  • Support maintenance of the internal GPA source code archive tool, ensuring integrity of audit documentation and checkpoints, and coordination of the tools Continuity of Business activities
  • Ensure a thorough understanding of the impact to the CTO process of any corporate tool changes
  • Manage inventory of designated production control functional accounts and policies, and their associated entitlement reviews
  • Participate in activities related to implementing tool standards in support of any associated Production Assurance initiatives
  • Identify opportunities for optimization in various business and technical processes
  • Provide required managerial oversight for day to day activities of junior members of the team, coaching, training, contributing to performance appraisals and entitlement reviews as necessary
  • Member of rotating 24X7 production support team
  • Member of rotating on-call emergency production support team (on call 24X7 and weekend green zone monitoring, at least six times annually)
  • Minimum 10 years professional experience with minimum of 5 years in a technical role
  • Highly proficient in Microsoft PowerPoint, Excel (including Pivot tables), and MS project
  • Ability to define, create and improve procedures to ensure consistency and adherence to all necessary policies and standards
  • Exposure to ITIL concepts, preferably ITIL foundations certified
  • Highly developed analytical and problem solving skills
  • Ability to work with diverse groups and collaborate with all levels of management and IT staff
  • Ability to learn quickly, work in a fast-paced, environment, take initiative/ownership of assignments/roles
  • Apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area
9

Production Support Technical Analyst Resume Examples & Samples

  • Triaging production issues with development, services, and database team members
  • Analyzing production logs and data
  • Documenting issues with applicable workarounds
  • Providing user solutions for technical issues
  • Reproducing problems in test environments
  • Communicating updates to business stakeholders
  • Raising and prioritizing defects
  • Validating production fixes
  • Demonstrated ability to provide solutions to technical application issues
  • Strong oral and written communication
  • Demonstrated teamwork and ability to work with diversified multi-location team
  • Familiarity with JIRA and Application Lifecycle Management
  • Ability to work in a fast paced environment with changes to priorities
  • SQL knowledge is a plus
10

Weblogic Apache Support Technical Lead Resume Examples & Samples

  • 3+ years experience with production support
  • 4+ years Unix /Linux experience (admin background a plus)
  • 4+ years experience with WebLogic (especially 10.x and 12.x)
  • 3+ years experience with Apache
  • Proficiency with Unix scripting
  • Proficiency with WebLogic Scripting Tool (WLST)
  • Understanding of web application technology stack (firewall, load balancer, SSO, web server, app server) and proven ability to troubleshoot problems across these layers
  • Advanced troubleshooting and problem analysis proficiency
  • Developing Java-based applications is a plus
  • Developing Web Services is a plus
  • Exceptional organizational skills with an ability to manage multiple priorities in a fast-paced dynamic environment
  • Leadership skills to direct off-shore resources
  • Ability to communicate to both technical and management resources
11

Senior Support, Technical Specialist Resume Examples & Samples

  • Maintain highly accurate records in the service database for compliance regulations
  • Promote and sell aftermarket products for the service organization
  • Previous laboratory or similar experience required
  • Must be able to communicate effectively with a wide variety of people and have strong interpersonal skills
  • Ability to prioritize multiple high priority activities (tech support calls, training, travel, service calls and other group needs) and establish realistic schedules to meet requirements
  • Independently resolve difficult customer problems
12

PS Support Technical Solutions Specialist Resume Examples & Samples

  • Provide technical pre-sales support in articulating Dimension Data Infrastructure and Solutions, with in-dept knowledge of Communication solution
  • Provide support to local engagement, management and maintenance of existing Communication solutions and clients especially pre-sales support
  • Drive complex solution sales by understanding clients’ business needs or pain points, translating identified needs into an IT solution, and positioning solution / Dimension Data value proposition to clients’ senior management in a highly consultative manner
  • Position and sell Dimension Data solution value proposition, capabilities, case studies and ROI in a highly consultative manner
  • Conduct executive / solution workshops
  • Pre-sales skill development on new technologies which are identified by Dimension Data as a long term strategy
  • Soft skills development that are identified by Dimension Data such as sales and communication related
  • To maintain or acquire new technical certifications required by Dimension Data to company strategic partnership with vendor
  • Prepare BOMs / Review SOW
  • Craft initial BOM / configuration for complex solutions
  • Review SOW / conduct internal meetings to discuss scope
  • Support Sales Specialist (SS) with standard solution configuration / BOM creation (SS owns pricing)
  • A Bachelors Degree in Computer Science or Computer Engineering
  • A minimum of 3 years experience in professional services environment, with hands on Cisco or Avaya UC
  • Understand key client performance pain points and work together in a team to complement other Business Unit
  • Possess pre sales development skills of new technologies which are identified as a long term strategy
  • Possess excellent sales and communications skills
  • Conducted training and public conference or seminars
  • Have passion in new technologies and self motivated learning
13

Pre-sales Support Technical Consultant Resume Examples & Samples

  • Provide analysis, custom code development, and troubleshooting in the design, configuration, testing, and production support for the client’s business needs
  • Modelling client’s current business operations in OpenLink’s software solutions
  • Manage pre-sales environments (DB upgrades, deployment of new modules etc)
  • Provide clear timing and set-up needs to the sales team
  • Follow documentation standards and resolution process flow for all deliverables
  • Keep Pre-Sales Manager informed regarding the status of assigned responsibilities
  • Equivalent experience in CTRM/ETRM or Financial software functionalities
  • Excellent external and internal communication skills
  • Adaptability and Flexibility
  • Strong development (Java / .Net) & database (MSSQL / Oracle) skills
  • Minimum 2 years of technology development experience either at OpenLink or other software/consulting company
  • Software development experience
  • Demonstrate understanding of key commodity trading or financial concepts. For Example; Physical contract management and pricing, Hedging, Risk Management, Cash Management
14

Cognos Production Support / Technical Lead Resume Examples & Samples

  • Good hands on expertise on Cognos 7 and 7.5 environments
  • Member having expertise on Cognos environment set up and performance optimization
  • Have good knowledge of Oracle , SQL/PLsql
  • Strong Cognos skills from Architecture to Development
  • Design and Solution capabilities in addition to coding, programming
  • Good knowledge on Database profiling, Query and performance analysis and troubleshooting
  • Good communication to interface with the client and support offshore communication ( technical , there will be an offshore project manager
15

System Support Technical Analyst Resume Examples & Samples

  • Develop complete customized bills of material and drawing changes through complete analyses of engineering, part interchangeability, deviations from delivered configurations
  • Develop customized provisioning and sustaining provisioning data products by attending provisioning guidance conferences to obtain and document complete requirements and ground rules. Perform a complete detailed analysis of engineering and supplier drawings, changes, specifications, documents and sales history or other technical data and internal databases to develop spares recommendations that meet contractual requirements
  • Investigate and provide solutions to customer technical inquires and schedules (e.g., interchangeability, affectivities, technical drawing clarification, product revisions, accurate parts listing in customer product and provisioning) by researching engineering drawings, technical publications and other technical documents and sources to meet customer spare product needs
  • Requires experience supporting Commercial Military Derivative aircraft
  • Candidate must be highly organized and detail oriented
  • Proficiency navigating P-8 maintenance manuals highly desired
16

Customer Support Technical POD Lead Resume Examples & Samples

  • Effectively utilizes available data sources and performance tools (ex. CSR Dashboard, Inventory Management Tool, Production Reports) to assess progress, impact of delays, and determine areas for daily or continued focus for their team
  • Responsible for intra-day decision making within the team to ensure the right balance of tickets and priorities are in motion, team output is at target, and emergent priorities are appropriately being addressed within acceptable time lines
  • Works tickets as required (up to 20% of their time) and/or mentors team through completing tickets assigned and are the first point of contact/response for escalations
  • Collaborates effectively with peers to share best practices, or resolve issues. Ensures adherence of CSR Handbook and associated policies
  • The Lead works effectively with the Transition Specialist/ for a successful customer transition
  • Provide mentoring and guidance for employees as well as promote teamwork when providing solutions to clients of a non-routine nature
  • Ensures a clean transition of issue ownership between NA and MAU resources
  • Minimum college degree is preferred
  • Minimum of 2-5 years experience as a customer support analyst
  • 1+ year DF application experience
  • 2 to 5 years HCM/HR experience
  • Basic Project Management skills
  • Advanced customer service skills
  • Ability to effectively utilize data to make decisions that are timely and well thought out and that achieve results consistent with business goals and organizational culture
  • Ability to work independently and self-directed with limited need for day to day supervision
  • Possess excellent time management skills
  • Ability to adapt in order to work effectively in ambiguous or changing situations, and with diverse individuals and groups
  • Solid Human Capital Management domain knowledge (i.e. understands the purpose of our products and the activities client users need to do on the product to perform their job)
  • Proficiency with SQL and an understanding of relational database systems
  • Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server) C# / .NET / Silverlight
  • Exposure to hosting and change management protocols
17

Desktop Support Technical Lead Resume Examples & Samples

  • Broad knowledge of telecommunications technologies and best practices including VLAN management, basic principles of switch configuration, wireless infrastructure, IPv4 and IPv6 addressing, network documentation, and VoIP
  • Demonstrated ability to teach technical processes both to technical and non-technical audiences
  • Knowledge of best practices in delivering IT support and professional consulting services
  • Demonstrated ability to manage long-term technical projects or ongoing programs involving interaction with staff from both technical and non-technical backgrounds
  • Exceptional consensus building skills, and ability to establish effective working relationships in a diverse and distributed organization; flexible in adapting to changing organizational needs
  • Experience in the Stanford University / Stanford Medicine computing environment and a demonstrated ability to recommend and implement appropriate solutions
  • Ability to lead projects requiring technical expertise and creativity in analysis and deployment of technology
  • Must have advanced level expertise diagnostic techniques for problem troubleshooting
  • Excellent oral and written communication skills, with the ability to communicate complex technical issues to non-technical users
18

Seller Support Technical Event Manager Resume Examples & Samples

  • Be a technology evangelist and use your deep knowledge to solve business problems
  • Reduce mean time to resolution for all incident types
  • Adapt and improve operations management systems and processes to accommodate rapid and increasing growth
  • Create and review documentation, design new standard operating procedures
  • Identify and troubleshoot recurring platform issues and engage service owners to drive resolution
  • Automate tasks through creation and maintenance of scripts and
  • Respond to and complete customer requests within SLA via a trouble ticketing system
  • Take part in a “follow the sun” rotation split between Seattle and Regensburg sites, including weekends and holidays
  • Mentor peers in your areas of technical and operational strength
  • A degree in Computer Science or a related field or at 5 years relevant experience in a large-scale online technical operations environment
  • Excellent English language written and verbal communication skills to facilitate efficient and effective interaction with peers and customers
  • Effective organizational skills to maintain a consistently high standard of operations in a busy environment
  • Confidence to drive and manage large conference calls potentially including Director and higher-leveled participants
  • Excellent troubleshooting skills and a commitment to document findings
  • Experience driving collaborative projects from conception to delivery
  • Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
  • Knowledge of best current practice frameworks (ITIL, COBIT), particularly incident, problem, and change management
  • Development/scripting skills in at least one interpreted language (e.g. Perl/Python/Ruby)
19

Sales Support / Technical Consultant Resume Examples & Samples

  • Diploma / Certificate in Electrical or Electronic Engineering or HVAC related discipline
  • Minimum 5 year project engineering / management experience
  • Professional knowledge in engineering discipline
  • Well knowledge with hands-on experience in Honeywell systems / products or similar in the industry is an advantage
  • Good knowledge on computer systems, such as, Microsoft Office Professional, AutoCAD, Visual Basic, Networking
  • A good team player
  • Good interpersonal and customer service orientation skills
  • Availability for and performance of duties outside of normal working hours as directed
20

Support Technical Lead Resume Examples & Samples

  • 5+ years experience in a highly technical support role (preferably in a software environment), which includes 3+ years of programming or Java/J2EE issue resolution experience
  • Experience with the following technologies: distributed version control systems (e.g., git, mercurial, etc.), operating systems, databases (e.g., SQL) and one or more application servers (e.g., Tomcat, Apache, WebSphere, JBoss etc.)
  • Be the go-to person to remove technical obstacles and assist in troubleshooting and diagnosing customer issues of highest complexity involving 3rd party products
  • Handle and assist to solve escalated technical issues by being a troubleshooting champion. Conduct case reviews to assess case handling from a technical perspective, identifying possible areas of improvement and development
  • Extraordinary interpersonal skills for both internal and external communications via phone, video conferences, and email, with the ability to deescalate difficult situations with customers
  • Experience with working with Atlassian products
21

Senior Enterprise Support Technical Specialist Resume Examples & Samples

  • Lead the remote delivery of high quality pre-scheduled scoped support relating to advanced implementations, migrations, and/or updates
  • Excellent problem solving and communication skills
  • Ability to develop a deep understanding of customers’ environments and how their investment in Citrix technologies are leveraged and their business impact
  • 6+ years hands on troubleshooting experience; experience with Citrix Products is a plus
  • Able to travel as required
  • LI-MM
22

Support Technical Resume Examples & Samples

  • Support and contribute to the implementation of the Six Sigma/tools and lean manufacturing processes
  • Troubleshoot, repair and maintain hardware, basic software applications and any other equipment used in the building, testing, packaging and shipping of products
  • Communicate with other departments as needed to ensure the successful and timely implementation and /or modification of hardware, software and other equipment required for new product launches, engineering change orders and customer corrective actions
  • Support and sustain a culture of rapid problem solving and continuous improvement
  • Utilization of visual management techniques to enable the rapid problem solving of daily production issues
  • Working with production operators to continually improve existing processes
  • Proactively performing maintenance and other preventive measures to ensure that all critical equipment is functioning properly
  • Proactively performing building infrastructure maintenance and ensure the sustaining of supporting building systems and processes (directly or by contracting and coordinating external vendors), to ensure that all dependent operations are functioning properly
  • Integrating Safety and Quality into all processes and procedures
  • Adherence to a highly structured and standardized routine which ensures that all essential functions to support manufacturing are executed on a daily basis
23

Sales Support Technical Rep-thfs Resume Examples & Samples

  • Providing sales support of our solutions and offerings for sales representatives
  • Respond to customers inquiries in a timely manner and support them in their understanding of our solutions
  • Inform Account Management Team of potential customer needs
  • Know and communicate internal sales processes to Sales Team and troubleshoot order-processing issues to prevent delays in closing sales opportunities
  • Provide support for the drafting of proposal and processing orders following defined processes
  • Post-sales follow-up to position value-add proposition and complementary services
  • Work closely with our project managers during project initiation (kick off) to ensure solution is delivered to meet client expectations
  • Responsive to customer, technical, program & other issues and escalate when necessary
24

Enterprise Support Technical Specialist Resume Examples & Samples

  • Work closely with the Enterprise Support Account Manager in providing a best-in-class customer experience
  • Act as a SME (Subject Matter Expert) in at least one core Citrix product and develops an understanding of at least one adjacent product
  • Deliver technical workshops for internal and external audiences across multiple products or components
  • Is able to self-prioritize work items based on customer requirements and minimal instruction from Sr. teammates
  • Create proactive content that is made available for other ESTSs to redistribute
  • Proactively identifies trends and prevents issues from occurring
  • In collaboration with Technical Support, be able to resolve technically complex, mission critical or politically significant customer issues
  • Lead the remote delivery of high quality pre-scheduled scoped support relating to implementations, migrations, and/or updates
  • In collaboration with Technical Support, diagnoses and resolves technical problems
  • Technical specialization in at least one core Citrix technology (virtualization, networking, or mobility) and their common use cases
  • Bachelor’s degree in computer related studies or equivalent industry certifications
  • 3+ years hands on troubleshooting experience; experience with Citrix Products is a plus
  • Possess Citrix Certifications; CCE/CCP or industry equivalent certification
  • ITIL or PMP qualifications are desired
25

Enterprise Support Technical Specialist Resume Examples & Samples

  • Create proactive content made available for other ESTSs to redistribute
  • Able to work jointly with consulting in the delivery of assessments that cover a variety of technical and/or business topics, including migration readiness, business continuance planning and use case expansion
  • LI-TB1
26

Support Technical Manager Resume Examples & Samples

  • Provide management and over-site, motivate, develop and ensure both tactical and strategic direction and execution for employees while integrating multi-disciplined Company and contractor technical and logistics representatives in a remote field environment, responsible for supporting C-32 and C-40B/C aircraft for local and world-wide operations through sustaining airworthiness activities, technical troubleshooting, hands-on aircraft maintenance in support of existing CLS Contract
  • Advise senior military officers and their designees; delivering high levels of customer service and satisfaction; working with government & civic leaders to promote Boeing's interests in this region
  • Monitor, report and execute budget and staffing plans
  • Develop and establish local policies, organizational structures and report performance to Executive Management
  • Prior C-32 (B-757) and C-40 (B-737) as well as 14 CFR 121/145 and ETOPS experience is highly desirable
  • Leadership experience interfacing with internal/external customers, companies/teams, and community leaders at all levels
  • Demonstrated Customer Focus/Relationships skills
  • Experience in effective teambuilding/employee engagement and demonstrated people skills
  • Best Practices skills/results related to Execution, Finance, and Risk Management
  • Experience in dealing with senior military and company officials
  • Experience providing C-32/C-40 support in an Operational environment by providing logistics and technical support to the USAF.VIPSAM Customer
  • Familiarity with the Boeing 14 CFR 145 certification process, DOD supply system, 14 CFR 121 commercial maintenance procedures, and military maintenance practices and procedures is highly desirable
27

Solaris Support Technical Engineer Resume Examples & Samples

  • Knowledge of Linux/Solaris
  • Broad knowledge on additional Oracle products and third party ones
  • Self motivated working style
  • Good customer interaction and organizational skills
  • Additional languages is a plus
  • Zones
  • Oracle VM Server for Sparc ( former known as LDOM's )
  • Installation technologies ( Liveupgrade, Patching, Archives, Image Packaging System, Automated Installer )
  • ZFS
28

Digital Support Technical Program Manager Resume Examples & Samples

  • BA/BS technically-oriented degree - Computer Science, Engineering, or a related field or equivalent practical experience
  • 2+ years of Salesforce administrator experience
  • Ability to manage, reconcile, and incorporate input from multiple stakeholders
  • Salesforce Administrator certification
  • Experience in customer service or support-related organizations
  • Deep familiarity with consumer electronics and Nest products specifically
29

Production Support Technical Lead Resume Examples & Samples

  • Hands on experience with Application Support/ Production Support along with Java skill
  • Hands on experience with tools - Nagios/ ServiceNow/ Remedy/ AWS/ Azure/ VMWare ESXi
  • Knowledge on ITIL processs
  • Hands-on experience in Linux and MySql
  • 2- 10 Years
30

Production Support Technical Analyst Resume Examples & Samples

  • Intermediate to senior level experience in an apps support role
  • Development background helpful but not required
  • Excellent communication skills with colleagues and partners
  • Ability to be assertive
  • Ability to learn quickly and explain to others
31

Lead Priority Support Technical Expert Resume Examples & Samples

  • Address, reduce or work with customer constraints that may impede adoption of Citrix technologies
  • Understands the business, financial, sales, and backend systems for managing ESS agreements
  • Is comfortable advocating and driving change in Citrix products or processes on behalf of the customer
  • Provides feedback to Engineering regarding product quality, documentation and potential areas of training and product improvement across multiple products
  • Ability to produce information in the form of Proactive emails, KB articles and other reference materials for sharing within Citrix teams
  • Ability to manage difficult conversation with customer, restore customer confidence and if possible make it into an opportunity
  • Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills
  • Understand the product roadmap, customer use-cases and provide input on product enhancements
  • This position is envisioned for support of our customers in German-speaking countries (DACH)
32

Enterprise Support Technical Specialist Resume Examples & Samples

  • Deliver advanced technical workshops for internal and external audiences across multiple products or components
  • ITIL or PMP qualifications are preferred
  • L1 MM
33

Priority Support Technical Specialist Resume Examples & Samples

  • Work closely with the Priority Support Account Manager in providing a best-in-class customer experience
  • Create proactive content that is made available for other PSTSs to redistribute
  • Able to present customer specific material to other groups or organizations within Citrix
  • Able to work jointly with consulting in the delivery of assessments that cover a variety of technical and/or business topics, including: migration readiness, business continuance planning and use case expansion
  • In collaboration with Technical Support, diagnoses and resolves ambiguous Technical problems
  • Ability to understand the business, financial, sales, and backend systems for managing ESS agreements
  • Proven written and verbal communication skills
  • Proactively seek ways to expand technical knowledge
  • This position is envisioned for support of our customers in german-speaking countries (DACH)
  • Fluency in German is required for this role
  • Bachelor of Science in Computer Information Systems or equivalent advanced industry certifications
34

Senior Enterprise Support Technical Specialist Virtualization Resume Examples & Samples

  • Collaborates with the account team in the coordinated delivery of enterprise support services
  • Act as a SME (Subject Matter Expert) in at least one core Citrix product (virtualization, networking, or mobility) and demonstrate a solid technical understanding of the entire Citrix portfolio
  • Has knowledge of core Citrix products and foundational technologies
  • Ability to manage difficult conversations with customers, restore customer confidence and where possible, turn difficult situations into opportunities
35

Sales Support Technical Specialist Resume Examples & Samples

  • Develop training materials and schedule for all SSPS teams on vendor merchandise
  • Build and manage monthly training schedules with teams and outside vendors
  • Firm understanding of required resources available and capacity
  • Manage workloads effectively to set aggressive but reasonable timelines for projects
  • Develop and maintain an online training library
  • Provide support when needed to all SSPS teams and customers
  • Share areas of opportunity that exist with regards to team service levels, materials and processes
  • Partner with SSPS managers to support an environment of continuous process workflow efficiency
  • Customer communication via (Phone, Email and text)
  • Research, analyze and recommend tactics to retain customers
  • Negotiate with vendors to obtain preferential pricing for deviations or customer products
  • Build and maintain ongoing and ad hoc customer performance reports. Sharing information with Account Executive
  • Supporting special ad hoc requests
  • Scheduling quarterly review and usage assessments with customers and Account executives
  • Supports new accounts after implementation process
  • Document all systems with customer requirements (system notes)
  • Document appropriate information for all team’s (customer service / resolution specialist) to provide accurate dialog of information regarding customer history
  • Continually enhance job knowledge via training, working closely with Technical Specialist and keeping personal notes current
  • High level of analytical skills
  • Proven ability to manage multiple projects simultaneously
  • High level of focus and attention to detail
  • Sales Force preferred
  • AS/400 preferred
  • Packaging Engineer experience preferred
36

Administrative Support / Technical Assistant Resume Examples & Samples

  • Set-up prospect and customer files; set-up and process dead files; conduct miscellaneous filing
  • Answers telephone and routes calls to others; operates fax machines, scanners, printers and copiers
  • Provides word processing assistance as required
  • Inputs information into agency management system
  • Maintains inventory and coordinates ordering of all commonly used office supplies
37

Web Chat Support & Technical Lead Resume Examples & Samples

  • Must to have proven expertise on handling implementation & support of cloud based web chat solution, preferably Oracle RightNow
  • Self-motivated; works independently with minimum direction in a distributed team environment
  • Solid technical skills to under complex web architecture and deliver an integrated IT solution against a business requirement
  • Strong coding/development knowledge of one or more of the server side technologies [ASP, ASP.Net, JSP, Servlets, PHP, ColdFusion]. Strong knowledge of HTML, DHTML, VBScript, JavaScript, and CSS is must
  • Strong understanding of capturing business requirements. Should be effective in grasping the process knowledge of projects and end to end business flow
  • Experience in team management and managing service level agreements with partners/vendors
  • Quick learner, strong team player, analytical and dedicated
  • Understanding and resolving of application issues
38

PS Support Technical Solutions Specialist Resume Examples & Samples

  • Deliver technical solutions to clients and take responsibility for the standards of work, project sign off and client satisfaction
  • Contribute expertise towards a proposed technical solution and will work with internal colleagues to define the roadmap and milestones
  • Provide pre-sales support identifying opportunities and contributing expertise around the design and configuration requirements in relation to RFP / RFI and proposals of low to medium complexity
  • Act as key project team members charged with the analysis of user and technical requirements, specifications development, solution design and development, and in some environments may consult on testing and deployment processes
39

Desktop Support / Technical Support Resume Examples & Samples

  • 24*7, Blended Process \ Support function (Technical)
  • Providing Hardware and Software Support for a HealthCare Medical Device
  • Needs to be comfortable with dealing with software and pick up concepts quickly
  • Training, Installation support and scheduling experience will be a plus
  • Problem-solving skills needed. Experience of transitioning old to new systems will be a plus
  • Should possess excellent communication skills, inter personal skills, people/team management & strong leadership skills
  • Should have worked in a technical support profile for at least 1 year or more - Preferred
  • Good knowledge of Windows OS, Computer Hardware and Software Applications
  • Excellent Communication skills, Team Player, Interpersonal skills
  • Customer service and technical troubleshooting skills
  • Providing Hardware and Software Support to Customers calling over the phone for a Medical Health care Device
  • Exceeding call quality and efficiency standards
  • Adherence to Process, Policy & Procedures
  • Meeting and exceeding client SL
  • Maximize customer satisfaction through effective solutions delivery
40

Customer Support / Technical Support Engineer Resume Examples & Samples

  • Manage highly visible, global and strategic support cases, and ensure 100% customer satisfaction by providing prompt and complete resolution to technical challenges and business issues
  • Take ownership of customer issues through to resolution - including troubleshooting, external and internal communication, and providing meaningful feedback to the customer on a regular basis
  • Liaise and work closely with the internal Salesforce team on escalated technical issues and product roadmap changes/new features
  • Identify, develop and execute training/education gaps or challenges
  • Empower the greater Salesforce community and share best practices with team members by creating and improving knowledge base materials
  • Bachelors Degree in Engineering / Computer Science, or equivalent experience
  • 3+ year of prior experience in Technical Support, a helpdesk environment, or as a Salesforce administrator
  • Excellent written and verbal communication skills, with an ability to empathise with customers with varying levels of technical ability
  • A natural investigator who can demonstrate analysis, problem solving and troubleshooting skills
  • Detailed, organized and results oriented, with a strong level of attention to detail
  • Ability to effectively prioritize and escalate customer issues as required, as well as being able to multi-task and perform effectively under pressure
  • Must be fluent in English and French
  • Previous exposure to Salesforce and the Force.com platform
  • Salesforce Certification
  • Completed Salesforce Trailhead Badges
41

Customer Support / Technical Support Engineer Resume Examples & Samples

  • 1 year of prior experience in Technical Support, a helpdesk environment, or as a Salesforce administrator
  • Must be fluent in English and German
  • Salesforce Administrator (ADM201), Advanced Administrator (ADM311) or Developer/ Platform App Builder Certification
42

Back-up Support Technical Analyst Resume Examples & Samples

  • Provide tier 2 support for Commvault service and platforms on a global scale
  • Execute day to day administration of Commvault backups
  • Participate in the support and administration of Commvault backup systems and solutions
  • Engage in incident resolution process as needed
  • Fulfillment of service requests
  • Participate in an on call rotation to respond to system outages and incidents
  • Windows server administration
  • Netapp or other Storage administration
  • Fibre Channel switch administration
  • Data center experience
  • Systems monitoring using an enterprise solution in a large environment
  • Script-writing, for the purpose of automating and/or making processes more efficient